Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
|---|---|---|
Jet2.com | Fast efficient friendly service | 5 |
Jet2.com | Fast efficient friendly service is what makes us come back time and time again. | 5 |
EasyJet | Fast efficient rectification of a mistake, thank you | 5 |
Jet2.com | Fast efficient service but erring on the side of expensive | 4 |
Jet2.com | Fast efficient service in pretty much all aspects of my journey | 5 |
EasyJet | Fast efficient, empathetic, sympathetic, concerned | 5 |
EasyJet | Fast feedback, fast problem-solving | 5 |
Jet2.com | Fast friendly check in . Quick boarding and well looked after on flight . | 5 |
Jet2.com | Fast friendly service | 5 |
Jet2.com | Fast online check-in, keep reminding me. | 5 |
EasyJet | Fast replies & lovely customer service | 5 |
EasyJet | Fast reply and easy transaction ! | 5 |
EasyJet | Fast response | 5 |
EasyJet | Fast response and solved my name change issue instantly. | 5 |
EasyJet | Fast response for title change. Thanks. | 5 |
EasyJet | Fast response from Mohammed. | 5 |
EasyJet | Fast response from Noor in customer service | 5 |
EasyJet | Fast response, straight to the point, corrected a genuine error without a charge | 5 |
EasyJet | Fast solution to my problem, thanks | 5 |
EasyJet | Fast support - Nolo was amazing straight to help me with my mishapp when booking THANK YOU SO MUCH ! | 5 |
Jet2.com | Fast trip. No delay. | 5 |
EasyJet | Fast, courteous service. Mohammad answered my question quickly and supplied all the information that I required. | 5 |
EasyJet | Fast, direct and very helpful! | 5 |
EasyJet | Fast, easy, efficient. | 5 |
EasyJet | Fast, efficient and helpful | 5 |
Jet2.com | Fast, efficient and keeps the customer informed. Always our 'go to' airline! | 5 |
EasyJet | Fast, efficient help with my query. | 5 |
EasyJet | Fast, friendly and efficient web chat service to change my booking | 4 |
EasyJet | Fast, helpful and friendly! | 5 |
EasyJet | Fast, personalised and succesful | 5 |
EasyJet | Fast, secured and effective | 5 |
Jet2.com | Fast, slick, polite, no nonsense great | 4 |
EasyJet | Fathi from customer service has been really helpful and solved my problem in few minutes with kindness. Thank to all easyJet staff! | 5 |
EasyJet | Fathi helped me with my seat allocation problem and resolved it in just a few moments.Great service, thank you 😊 | 5 |
EasyJet | Fathi is so helpful. Thanks again fathi | 5 |
EasyJet | Fathi just helped me in the best way. Very clear information, quick intervention, kind communication. Thanks a lot! | 5 |
EasyJet | Fathi quickly identified and solved my issue and transferred my flight to my desired one. | 5 |
EasyJet | Fathi was absolutely superb, he made the experience so easy and went over and beyond to help | 5 |
EasyJet | Fathi was extremely helpful when asking about a flight change and organised the change quickly and smoothly. Just awaiting the email confirmation of the change. Used the online chat. | 5 |
EasyJet | Fathi was extremely helpful, professional and kind. Thank you | 5 |
EasyJet | Fathi was extremely helpful. | 5 |
EasyJet | Fathi was really good helping me, very polite wirh only few little sentences | 5 |
EasyJet | Fathi was very helpful | 5 |
EasyJet | Fathi was very helpful and made the whole process very easy.She was brilliant as I am 80 and am dealing with the death of my husband and she was very kind. | 5 |
EasyJet | Fathi was very helpful, solved my problems at once, was quick and kind | 5 |
EasyJet | Fathi was very helpful. Stress free and easy to manage our booking after we had been worried and left with a really delayed flight. Fathi managed to change our flights over free of charge due to the fact that it was over 5 hours and now we have better flights! 10/10 | 5 |
EasyJet | Fathi's help today with changing my flights was fantastic - excellent service | 5 |
EasyJet | Fatima did it so fast and quickly- amazing | 5 |
EasyJet | Fatima helped me very efficient and quick and moreover very friendly.Everything was sorted in no time! | 5 |
EasyJet | Fatima is a wonder customer service rep, prompt w/ responding and helping me out on my issue, answered all my questions as well. Kudos to you Fatima, hope they give you a Holiday Bonus | 5 |
EasyJet | Fatima sorted out my problem and made an old man and his 7 mates happy | 5 |
EasyJet | Fatima was able to sort all the issues for me very fast . | 5 |
EasyJet | Fatima was extremely helpful, patient and polite. Solved our problem immediately. I wished all agents were as helpful:) | 5 |
EasyJet | Fatima was great and quickly replied to my questions. | 5 |
EasyJet | Fatima was helpful, fast, and considerate. | 5 |
EasyJet | Fatima was very helpful and patient with resolving my query. | 5 |
EasyJet | Fatima was very helpful in resolving the issue quickly and flexibly. I really appreciate her assistance! | 5 |
EasyJet | Fatima was very helpful, thanks a lot! | 5 |
EasyJet | Faultless experience with easyJet. Flights on time both sides and friendly service on board. Will happily use easyJet again. | 5 |
Jet2.com | Faultless help at airports always plenty of staff available great in flight service with pre booked meals. Telephone contact re booking most helpful. I don't want to fly with any other airline.Only negative I wish you flew out of Exeter. | 5 |
Jet2.com | Faultless service as always. On time, helpful staff, spacious overhead lockers. Only minor complaint is toilets difficult for people over 6 foot | 5 |
Jet2.com | Faultless travel experience yet again. Would not consider another airline when travelling, especially for vacations. You certainly have the magic touch, from check in to touchdown. Looking forward to our next adventure | 5 |
Jet2.com | Faultless trip as always, love Jet2. Just wish that the prices were a little more inline with some of the other budget airlines, but we would always prefer to fly Jet2 if we can. | 5 |
Lufthansa | Faultless. Two excellent on time flights from Birmingham to Miami via Frankfurt. Pleased that Lufthansa has the good grace to serve complementary snack and drinks even on short European flights. The standard of food offered for both lunch and dinner on the transatlantic leg was very good. Frequent drinks runs were greatly appreciated. First class cabin crew on both flights. Based on my experience today I’m very pleased that I have flights booked with this airline later in the year. | 9 |
Jet2.com | Favorite cheap airline. Friendly staff. | 5 |
Ryanair | Fawad the best driver end good person ðŸ‘ðŸšðŸšðŸšðŸšðŸš | 5 |
Ryanair | Fawad: we had a really good time at the dessert safari. Fawad was very entertaining and made sure we had a great day. It was fantastic! | 5 |
Grupo IAG | Feb 25, 2022. We show up at the airport 3 hours early for our flight to Dublin. we waited in line for 3+ hours to just check in our luggage. After that, we learn our flight is delayed another 3+ hours. We had a connecting flight in London. When trying to go through customs they wouldn't let us through because the boarding of the plane was going to be happening in 30 minutes. They told us to wait in a customer service line that was well over an hour. We then found out we could have gone through customs because the connecting flight from London to Dublin was delayed over an hour. However, by the time we were told this information, the doors were about to close. The next available flight to Dublin was 2/27 late evening. With that being said we were forced to stay the night in London. After talking to a British Airways manager, they informed us that BA would reimburse us for any hotel, flight (to get to Dublin regardless of the airline), clothes (due to them losing our bags), excursions and transportation. Due to this issue, we had to spend multiple days shopping for clothes, lost out on days we had booked to explore the country, had to now buy an extra suitcase for the new clothes we received (went 4 days with lost bags). When we finally got home, we submitted our claims like we were told to do. Within a few days, it's declined. We have asked for a contact # just to talk to somebody, again declined. We tried to reach out via social media and we get passive-aggressive messages. They refuse to pay me back for the new flight to get to Dublin, transportation to and from the airport in London, the hotel for London, the clothes I had to buy because they lost my bags for 4 days, and the extra luggage fee because of the extra clothes I had to buy. There is no customer support and they are impossible to get a direct response from. | 1 |
Ryanair | February 16th. Devastating South Wales Floods. Seville holiday rebooked to April. Paid £188 to change flights. No compassion or help with assistance due to floods.April- rebooked Seville holiday due to Covid. Ryan air cancelled. 3 e mails promising refund. 4th e mail said voucher only.We need cash to repair our home NOT a voucher. | 1 |
Pegasus Airlines | February 2024I didn't receive a confirmation email from the company and I was left stranded on the Airport in Alexandria. The contact number for Egypt didn't exist and they took £193 from my bank account, Pegasus Airline on my account. I has recently done an operation on my foot and I was in a very bad physical and emotional condition. My wife was crying in England and I had a bad infection in my foot, I was left stranded in Egypy with no money and facility. I would not recommend this company. After numerous correspondence, they issued me no ticket and no refund. This has been going on for the past 6 weeks since I returned to the UK. I would not like that to happens to another person. The aftercare is so poor. I would say avoid this company. 07940984286 This is my contact number | 1 |
EasyJet | February 22, impossible to check in online from three different devices. Customer service advises me, via chat and phone, to arrive early enough at the airport to check in at the counter.February 23, at the airport, I find out that at least two EasyJet flights were overbooked, and other passengers had my same experience! Some were given the possibility to wait in case seats became available last second, and I was granted a seat by mistake.The staff member was gentle enough to let me fly, but someone else got very unlucky.Point being, if you can't check in online, be concerned. It's because the system can't assign you a seat and the customer service either hides the situation or is unaware of it. Both instances aren't ideal. | 1 |
EasyJet | Fecking easyjet never again 1st they change our flight and give us a flight 6hrs later, then our new flight just keeps on being put back if you are going on a weekend break anywhere I would chose any other airline because these are rubbish | 1 |
Ryanair | Fed up with this company. They advertise headline prices but the flights always have so many add ons hidden in the costs that the often end up dearer than competitors. Costs for so many things that should be included and not extras and especially the despicable costs for paying by card!Planes have poor leg room, uncomfortable seats and the cattle market you face if you dont pay over the odds to book your seat is ridiculous. Used to be a cheap and cheerful viable option for those who are not that well off but now they dont even deliver that. I have priced a flight to Rome from my local airport against Jet2 providing the same flight. Ryanair are twice the price! For half the service. | 1 |
Turkish Airlines | Feedback on Unacceptable Experience with Turkish Airline.My recent journey was fraught with issues that have left me extremely dissatisfied.Firstly, on my outbound flight on 7th June , the cabin temperature was uncomfortably hot throughout the duration of the flight. Despite multiple complaints to the cabin crew, there was no improvement in the situation. This made the journey quite unbearable and caused significant discomfort to myself and other passengers.Additionally, the seats in the aircraft were not reclining, which exacerbated the discomfort during the flight. On a long-haul journey, the inability to adjust seating for better comfort is unacceptable and made the experience even more stressful.The most distressing part of my experience was the cancellation of my return flight on the 20th of June without any prior notice or valid reason provided. This caused major disruption to my travel plans and resulted in unexpected expenses and inconvenience.When I reached out to your customer service for assistance, the response was inadequate and they simply requested me to write a feedback a wait the response .I wrote almost three feedbacks but until now no progress and response.First feedback :TK-10997097 #S1-34388836#Second feedback :TK-11000062Third feedback :TK-11009111I wrote also on Turkish airline facebook account but no tangible results until now .The customer service team keep forwarding my calls between department and they can't simply escalate my issue or resolve it .I was left stranded without any immediate resolution or assistance.The representatives in the customer service units I interacted with were unhelpful and lacked any sense of urgency or empathy towards my situation. I was not offered any alternatives or compensation and was simply to wait for feedback department to revert .This incident not only disrupted my schedule but also caused significant financial and emotional stress.My experience has greatly tarnished my perception of your airline's reliability and customer service.I hope to receive a prompt and satisfactory resolution to this complaint before escalating the matter and raise a legal case for this issue .Sincerely,Adel khachnaoui | 1 |
EasyJet | Feedback reviewed and revised (correction):EasyJet reimbursed my voucher after 2 1/2 month and 7 calls.Thank you.x-x-x-x-x-x-x-x-x-x-x-x-x-x-x-The worst customer service experience.- I had a valid voucher that had a lower amount of ticket value.- I called the customer service and they said to pay with my credit card, and they would reimburse the voucher value (which they said would take 1 week).- It's been almost 2 months, with 3 more additional calls within this time period and they confirmed that the reimbursement would take place. In my last call, they said they will not reimburse the value.All in all, just a horrible experience with both waste of time and stress. Never will I use their service again.. and this will be shared further. | 3 |
Ryanair | Feel like I am the odd one out for saying this..... but we flew Bristol to Ireland on 27th December 23 (Returning 30th) and could not fault the service. Bag drop was easy, all staff were friendly and crew on board were excellent (Pilots also did an amazing job considering the high winds on both days!). I think the important thing to remember is how the airline operates and to be highly accurate when booking. | 5 |
EasyJet | Feel like I'm being robbed for making a genuine mistake | 1 |
EasyJet | Feel scammed by EasyJet with their deliberately over complicated booking in process - no wonder 🇪🇸government has fined EasyJet and Ryanair 100 million for dodgy tsctics | 1 |
EasyJet | Feeling like we've just been conned.Have a confirmation message to say payment for 6 kg extra baggage from EasyJet yesterday for today's flight out of Gatwick. (£12). Mensa, the customer facing team manager made my son pay again at checkin, this time 60GBP as he said the payment didn't in fact go through! He admitted it was a computer problem and not my son's fault. Do they do this stuff on purpose? He made it sound like an actual battle when he told my son "you can't win" and "you will miss your flight" what a way to treat your customers!! Beware.PS. Seems like it might be deliberate as now to attempt to get my £48 back I have to wait up to 28 days as stated on the so called Help section of their site. Surely they should not be allowed to get away with this. Most people just give up I'm guessing so the keep their ill gotten gains. | 1 |
Ryanair | Feeling very cheated, NEVER FLY RYAN AIR, charged £206 more in fees at the airport.Weight limit is less than most airline. Ryan Air is Only 20kg/44lbs and as Americans we are used to 23kg/50lbs. At 6kg for 2 bags x £11 = £66.We paid £66overweight.Then, at the gate, the carryon we traveled with for the last 2 years and 4 trips, they now saying it's too big and charged us another £70lbs per bag. Originally, the 1st gate agent said £44. Then, the 2nd gate agent said it was £70 because we booked priority.Because we booked priority! With most other airlines, paying for priority give you more benefits. With RYAN AIR, they penalize you and charge you more. 😢We paid £206 in oversized/ overweight on bags we have used for traveling the past 2 yearsNEVER FLY RYAN AIR, if you have more than a backpack.They will nickel & dime you and you will pay MORE than flying with a Real Airline. | 1 |
Grupo IAG | Feels like BA are putting the 'economy' back in 'premium economy'. Very pleasant, friendly and helpful cabin crew. However it was over two hours before food was served on this already-delayed 7.40pm flight. A single drink was offered in plastic cups before meal service, and with the food you were offered wine only, but the crew 'could come back later' if you wanted something else - including water! I drank wine anyway but I wouldn't leap at this offer given how long it took them to do food. I've never experienced this on other airlines' premium economy products (I flew WestJet this year and they took your drink orders just after you boarded, then brought them to you before, and then with, your meal in glassware - brilliant! Air New Zealand do glass and use your name throughout). Water eventually came round after we'd eaten. As I say, the crew was pleasant and friendly but seemed under-equipped, under-staffed or following poor procedures. Food was forgettable. In-flight entertainment was great and the screens large - unfortunately after every seatbelt light announcement the screens' brightness levels reset to their retina-searing default. Not fun on a night flight with turbulence. Loos on this Gatwick 777 were halfway down economy (which was pandemonium) or at the very back. The upside to this layout is that PE is next to the exit, so we deplaned very quickly. Check-in queue at Cancun took forever. Couldn't see or hear gate announcements so everyone crowded the gate. Grateful for priority boarding in this situation. Bags arrived OK at Gatwick, no delay. I continue to avoid BA unless using Avios for business class or where there is no alternative. BA's problems all seem so easy to fix - their cabin crew are clearly eager to help you, why aren't they equipped and given service procedures to match other airlines at this price point? | 5 |
EasyJet | Felicia very helpfulAudrey very unhelpful . Not listening | 1 |
EasyJet | Felicia was extremely helpful with my 2 bookings that need to be changed | 5 |
EasyJet | Felicia was extremely helpful, answering quickly and solving my issue in a matter of minutes. Couldn't have asked for better assistance. | 5 |
EasyJet | Felicia was most helpful | 5 |
EasyJet | Felicia was really helpful as the initial flight was cancelled. | 5 |
EasyJet | Felicia was very helpful, well spoken and clear instructions, she deserves a raise | 5 |
EasyJet | Felicia was very pleasant and professional.However, in her role she cannot escalate a legitimate request for help with a failing claims process. My only option appears to be to make a complaint, which should not be necessary. | 5 |
Iberia | Fellow travelers, this is a warning from an experienced traveler that for the first time flew on the Spanish national airline:Iberiaand after my experience on a round trip flight from Los Angeles to Madrid, I can say that I found the worst airline in the world. From customer service (or complete lack of) check in and on board crew - everything is just terrible and extremely unprofessional on Iberia.If you have plans to travel on this airline, for the sake of your vacation, find another airline and you can thank me later.DETAILS ABOUT MY EXPERIENCE: I booked an economy ticket LAX-Madrid and paid for exit row seats on both flights. At the airport I was informed that my paid seats were taken, even though I had a confirmed seats email from Iberia. On the outbound flight they put us on the last row of the plane (from my booked and paid row 23). After we sat, other passengers came claiming the same seats and we had to be separated and moved to middle seats.On the returning flight, I confirmed the seats over the phone the day before the flight and still they separated us and assigned us in middle seats.I applied for a refund for the almost $400 paid for the exit row seats and Iberia refused to refund me. The whole situation is so absurd that is almost unbelievable that an airline can be this callous. Customer service was unhelpful and condescending. | 1 |
Ryanair | Felt like cattle in cattle class. Would prefer to pay more for a bit more luxury so won't hurry back | 3 |
Ryanair | Felt obliged to leave this as the airline get a lot of stick but. They had to cancel my flights due to the ongoing pandemic, gave me a deadline of 28 days for my cheque to arrive and it came on day 21 so fair play to them. Still chasing up a refund on the hotel from the agents that I used so it just goes to show that at least in my case, Ryanair stuck to their word :) | 5 |
Norwegian | Felt the need to write a review about service on this Norwegian flight home on Sat 6th Feb, from Tenerife South to Edinburgh. The whole experience was first class. Check in was speedy and flight on time. Service from the cabin crew was excellent, I fly a lot and this was by far best service I have witnessed. Nothing was too much trouble and they appeared happy in their job roles. | 10 |
Jet2.com | Felt very safe as a lone traveller | 5 |
Grupo IAG | Few LHR-DXB on a British Airways 777 with a 3-4-3 seat configuration. I've been on this type of aircraft with BA 4 times now, and I can safely say it's diabolical. The snooty, rude, miserable staff just add insult to injury. If sitting in a stupidly narrow seat, which must be made for people with no arms, as there is no where to put them, isn't bad enough, then being riled by blatant jibes from the staff over the PA system will surely polish off the terrible experience. Willie Walsh is responsible for this, I hope he is experiencing as much misery as his passengers. I'm never going anywhere with BA again. | 1 |
Wizz Air | Few days ago, i had a ticket da Milano a Tirana. I payed 11€ for extra bag 10kg, when I arrived in airport they took from me an extra 30€ for bag. I am very disappointed. Another case, when I postponed my ticket from 90€ which I paid, they gave me just 10€. I did the same thing with Air Albania and the gave me back all the money without any fee. | 1 |
Jet2.com | Few delays on flight out , but kept up to date no negatives , all staff very professional and friendly will happily use Jet 2 again . | 5 |
Wizz Air | Few years ago I travelled with WizzAir and it was okay so I decided to do it again for my next trip… big mistake. I booked 4 tickets few months in advance and there were several options available per day. But the past few days, they kept changing the flights (flight time because they delete some flights). I had to change my plan 3 times (hotel and car bookings) and had to pay more for these changes. The last change they made was a complete change of one return flight (a day later because they deleted all flights on that day). I couldn't not accept this change and i got a refund on my account. But it also made my trip to this destination impossible. So I decided to travel to another destination with WizzAir and cancel my other flights. However it was impossible to get a refund for these 3 other flights as I already accepted the previous changes. Do not book early if you want to travel with this airlines. | 1 |
Jet2.com | Fewer queues this time and no shuttle bus boarding thankfully! | 4 |
Vueling | Fez to Barcelona. Flight delayed 13+ hours. Worst customer service I have ever experienced, no updates or news on why the plane was delayed. Apparently there was no actual plane to board!! It took 13 delayed hours to arrange a plane, pilot and cabin crew. The plane was filthy (crumbs, food, rubbish) when we got on, so obviously not cleaned before we departed, but by then I was relieved to be in the air. Never had such a terrible experience in all my years of flying!! | 2 |
Grupo AirFrance-KLM | Fiance and caregiver to Parkinson woman is denied to fly. No valid reason given- too long and frustrating to write more again. Ticket refuded but not seats or additional expenses | 1 |
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