Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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EasyJet | Fiasco at DalamanArrived in good time at the airport in Dalaman Turkey. Flight said to be delayed but after two hours it was cancelled. Travellers due to fly out the day before had been brought back to the airport only to find that the flight had been cancelled again. One of our party was given wheelchair assist. At one point all wheelchair passengers and those with them were simply taken outside the airport and left there. We persuaded them to take us back in so that we could at least have Wi-Fi. No staff to help. We were left to make all arrangements ourselves.Travel with EasyJet has never been particularly pleasant but this experience was the last straw. Never again. Don't risk it, | 1 |
EasyJet | Fictitious Damage to Hire Car - We hired a car through Easyjet at Faro Airport. Returning the car at 04:00 there was no-one at Gold Car to check it back in. We delivered the keys to an arranged location having cleaned the car and checked it for damage. There was none. We arrive home to an email from Gold Car claiming fictitious damage to a wing mirror. We raised a complaint with Easy Jet (including letters to the CEO) who were completely inept. We eventually got our money back via our bank but no thanks to Easyjet. We won't use them again, or Gold Car. | 1 |
Jet2.com | Fifth return trip with jet2. Not once have i had a delay or issue. Great service from booking to lading home. | 5 |
Iberia | Fight N° IB6824 26/09/18 - São Paulo-Brazil to Barcelona, via Madrid. Duration: 11 hours; Delay of more than 6 hours."All the passangers were comfortably seated, ready for take off when we were informed that there was a delay of 20 min, of which did not bother us much.Then another annoucement, this time we were told to get our hand luggage and return to the boarding gate and wait there. Nearly 3 h later It was a total confusion at their desk, we were still waiting but Iberia did not look after us at all - No more update about the flight; No refreshement provisions; No respect of the law for passanger's right. The only thing we knew was that there was a faulty piece that needed to be changed. Finally more than 6 hours later our flight took off. The hostess served the usual dinner and a drink, only once. Never again any host came back during the flight to offer us another drink, not even water. Our calls were completely ignored. In the morning before the landing we were not served any breakfast. When we asked for it the hostess refused and reasoned that they had no obligation to be in that flight since it was so late in leaving. Although there were many families with children as well as elderly - perhaps some travelling for the first time, or some with health issues - the hostess were not pleasant, in fact very disrespectful, not professional orientated; they made no effort to speak any portuguese, although it is very similar to spanish; We passangers had to make the effort to speak spanish if we wanted to communicate. I have no words to express my discontentment. I did regret choosing Iberia and surely will never fly with them again!" | 1 |
Vueling | Fight cancelled due to COVID on 24 April 21 from Cardiff to Malaga. Also, (obviously) could not get on the return from Malaga to Cardiff on 01 May 21Impossible to speak to anyone on the phone just a recording telling everyone to get on line.Was offered a refund for the Cardiff/Malaga outward - they sent a link requesting my IBAN reference, but the link expired after a few hours. They rejected my request for a credit or refund for the Malaga/Cardiff return.This airline is a complete shambles for dealing with customer grievances - do not fly with this airline. Police should get involved for "fraudulent" business practices. I wonder who Audits their procedures for Customer Satisfaction? | 1 |
Jet2.com | Fight was delayed.We were delayed,avalanche closed the only road to the airport.We arrived at the airport at 2200, flight took off at 2310 without us because baggage was closed.We slept on the airport floor and paid for another flight at 0640, costing £350. | 1 |
Jet2.com | Fight was on time always comfortable on flight. Air crew excellent will travel again with Jet2 | 5 |
Jet2.com | Fights both on time Luggage soon available.Great time | 5 |
Vueling | Fights changed so I tied to contact customer service 10+ times via phone, e-mail and chat bot (that doesn't work), finally was able to speak to an agent who said that a refund is not possible, and they automatically cancelled my return flightConclusion: never flying with vueling agian | 1 |
Jet2.com | Fights on time , I was a solo traveller and found the staff helpful | 5 |
Jet2.com | Fights on time, booking in easy and ground staff excellent. Flight and inflight service very good. Only negative was slow baggage reclaim but not the airlines fault. | 5 |
Jet2.com | Fights prices are good plus 10kg walk on bag thrown in for free. Not like some. Check-in was a breeze. When on the plane, the staff are very helpful and polite. Only downfall is sometimes not enough food for passengers | 5 |
Ryanair | Filght deley announced 45 min when it actually was almost 2 hours. After enbarking, we waited again in the plane for another hour while no one was saying nothing. The seats were dirty. | 1 |
Jet2.com | Filight good as ever car hire booked via your link terrible, charging almost 600 euros for a ting scratch on tyre hub. | 3 |
Lufthansa | Filing a complaint and a lawsuit if needed against the airline for harassment. Stacey DeSouza at the check-in desk in Newark told me to quote "shut up" when I simply asked a question regarding my luggage and treated me extremely disrespectful. She kept repeating "listen to me, listen to me" with an extremely rude tone without giving me a chance to ask a question that I have the right to ask as a paying customer! Her behavior is outrageous and beyond unacceptable, but most of all she made me cry and traumatized me! Stacey DeSouza is clearly a person who knows nothing about CUSTOMER SERVICE and should be fired. She can't treat people like this, and if she does there should consequences. Instead of servicing a paying customer, she treated me as if she was doing me a favor and raised her tone several times. Her manager Kelvin DeJesus promised to address it, however I doubt this will be dealt with properly so I will escalate it as high up as I can whatever it takes. We flew back business class and it wasn't even that great compared to other airlines business so Lufthansa should really re-train their employees on what CUSTOMER SERVICE is or otherwise they will maintain their one star rating forever! It certainly matches the quality of customer service they provide. | 1 |
Ryanair | Filled out passport details for a future flight. When entering my date of birth on their calender I had to scroll back 70 years one month at a time. Frustrating, surely the IT department can devise a better system. | 3 |
EasyJet | Filled out the online form for a voucher as they had changed flight times and now are no longer suitable and after several weeks have heard nothing. It is now the day before my flight and have been on the phone for over an hour. Awful service. | 1 |
Ryanair | Filthy airline, the staff are not bothered to clean, when I told them there were crumbs on my seat they handed me napkins to clean. Pathetic! Never again. | 1 |
Vueling | Filthy plane with old seating and rude staff. The seats were so cramped. We had to pay extra for luggage. On top of this they lost our luggage and offered no assistance whatsoever. | 1 |
Grupo IAG | Filthy plane, cabin staff ok, appalling customer service staff who couldn’t care less when dealing with a complaint. Paid extra for club Europe/business class. Food was poor, they gave you wipes to clean your seat area yourself and we were split up so they could accommodate families. Not really what you expect when you pay for the extra service. Will be cancelling our other bookings we have with BA, even if that means we lose our deposit. | 1 |
Ryanair | Filthy plane, non existent staff and trying to extort money off you at every availability. We didn't pay to sit together, I was seated at the back, our teenager daughter in the middle and my wife at the back. We couldn't of been seated more further apart if we tried. This seemed to be the same story for more people seated within our areas. For a little extra cash there are so much better airlines available, would much prefer to fly with an alternative airline in the future. | 1 |
Ryanair | Filthy, germ-ridden planes. Two different illnesses within a month, both from flying on these disgusting planes that clearly do not get cleaned. Hop-on, hop-off policy should not be allowed as it allows no time for proper cleaning and disinfecting. Not to mention the delays... Hope they go bust. | 1 |
Turkish Airlines | Final leg of journey from Athens to SFO: My wife had a broken foot and was treated poorly by ground and cabin staff. The ground crew could not figure out how to get her on board since she could not walk. Eventually a cabin wheel chair showed up - however this delayed the flight. She could not travel in the extra leg room seat which we had purchased due to regulations - definitely understandable. However, no reasonable effort was made to find a non-emergency bulk head seat by switching passengers to her lost seat (emergency row). We flew Turkish before Covid and had decent service. They level of service and attitude (especially male flight attendants and ticketing agents) is troubling and highly disappointing. Eventually they will lose regardless of price point to poor service. | 1 |
Ryanair | Final price ended up being double the promoted price. Also, they wouldn't take regular Mastercard on their website. So, no ticket was purchased. | 1 |
Grupo IAG | Finally found the one available reward flight to Asia in Jan/Feb and less than 24hrs after booking it (and receiving confirmation), BA cancelled it via email with no explanation. Tried to phone customer services...was informed by the automated response that lines were busy so just try again later. No hold, no queue. The UK needs another national airline. This organisation has proved time and time again to be morally and ethically corrupt. I was also hoodwinked during Covid with the refund scam, which turned out to be a voucher and not a refund...even though you clicked on 'Refund'. | 1 |
Ryanair | Finally got my credit card company to give me a charge back from Ryan Air,now Ryan Air are disputing saying they don't owe me a refund and I have already provided a email from Ryan Air agreeing to refund the difference between the cancelled flight and the new flight I had to book as could not get through to Ryan Air customer services.Now I'm just thinking of pursuing the matter in a small claims court as have had enough of chasing and trying to get money that is rightfully mine since march.Ryan air there are no words that can describe you as a company except that you are a company with no ethics or morals.What YOU are putting YOUR customers through will eventually come back and bite you and I will have great pleasure in watching your downfall | 1 |
Ryanair | Finally got my money back on some flights that me and my fellow band members booked but was cancelled because of the pandemic. They've done the right thing eventually but it took way too long and was too much hassle. | 2 |
EasyJet | Finally got my voucher from EasyJet, but I only got a voucher for the flight, what about the luggage I paid for?...Am I not eligible for that ? | 1 |
Ryanair | Finally got refund!I previously wrote a review as I had problems getting a refund for a cancellation back in May last year.I ignored voucher offer and initially was told on my first follow up in September I'd be paid quickly. Obviously this did not happen. I chased up again more recently with a very frustrating experience with the chat bot and refund links, but have got there in the end. | 3 |
EasyJet | Finally got through on the phone after 1.5 hours on hold.I have been waiting for a refund for 7 weeks, the agent I spoke to said I have to wait until 90 days before I contact them about the refund, but legally Easyjet have to return it within 2 weeks, so they are breaking the law. I gave them 5 weeks grace period due to the pandemic but 13 weeks is too much for me.When I told the agent I would I have to file a Section 75 dispute she told me that if I did that I would not get all the money because the bank would claim their chunk of it, which is a lie!This pandemic is bringing the best out of some companies and the worst out of others, unfortunately Easyjet is the latter. | 1 |
EasyJet | Finally got through to Easyjet on 03303655030 - spoke with a very nice helpful lady- basically because our flights are still flying to Portugal on 01/08/20 we are NOT entitled to a refund or voucher BUT we could change our flights- which the website would not let us do AND we were charged a fee to do so - really p!!!!d off with Easyjet - we lost £500 soooooo going to enjoy the sunshine with a very large G&T - good luck everyone! | 1 |
Ryanair | Finally got through to someone about a missing claim repayment, phone dropped out. I specifically gave them my mobile to call me back as this happens to me sometimes where I live. Have not called back. I've spent more time chasing Ryanair for my refund than the flight would have been in the air. I've actually had pretty good experiences with Ryanair before this, happy to follow the rules for the price. But heaven help you if something goes wrong. | 3 |
Grupo IAG | Finally managed to get through - after multiple attempts!My Mum was due to fly and she had a heart problem. BA instructed me to cancel and receive a £176 refund (from a £400 flight) or send a Drs note in for a 'credit note'. The Drs note didnt arrive in time, so I then had to cancel, by which time they reduced my refund to £49?! I sent an enquiry as to why and they simply ignored me. This was 3 weeks ago.Just shocking...I will avoid BA in future as this is the second time they have given me non existent customer service. | 1 |
Ryanair | Finally punished for staling customer money for couples wanting to sit together. Hopefully the fine is way higher than what you ever earned on that 'business model'. Ryanair agains humanity... why? | 1 |
Eurowings | Finally received my lost luggage in a week... Arrived in pieces ... Something driven on it and there was a massive hole in the middle... Complained and got compensated the cost of a suitcase (minus tears and wears) which i bought a night before my trip (thanks God had a Costco receipt). Apart from that, nothing, not even an apology | 1 |
EasyJet | Finally received my promised refund after weeks of hassle just as many have described. I got through on the helpline (after 100s of attempts since flight cancelled) and spoke to someone in South Africa!An email arrived minutes later confirming full refund (over £550 for our group) and it has been received.So I'll give 3 stars now that's happened, but easyJet has some way to go to to repair its reputation after the very poor initial strategy of doing everything they could to avoid the legal entitlement of a refund which was a complete PR disaster! | 3 |
Ryanair | Find a flight, great deal - time you end up at checkout ! Scandalous! definitely not so much a low cost airline as advertised | 1 |
Turkish Airlines | Find someone else to fly with!Thats the short review, and all you need to know. | 1 |
EasyJet | Finding a contactIt took a while to find how to chat to an advisor, I had searched for a phone number for customer services.Once the chat with a human started the service was very good and problem solved quickly. Advisor very helpful. | 3 |
Jet2.com | Fine . Plane clean and staff great, just 20 mins delayed at both ends. | 4 |
Jet2.com | Fine all organised very well Air hostess very friendly and nothing was to trouble I like flying with Jet2 | 5 |
Jet2.com | Fine, but several food items weren't available on both flights. | 4 |
Jet2.com | Fine….love flying with jet2…so far never had a bad experience with them…food on plane isn't to bad either…at least I had food!!…flying with "another" popular airline they forgot my hot food on many occasions thumbs up from me… | 5 |
EasyJet | Fingers crossed advice helps, thanks Thabo | 5 |
Lufthansa | First & last time I travel with Lufthansa.The flight was delayed by about 2.5 hours, which meant I missed the connecting flight.No announcement at the airport, no-one came to the boarding lounge to tell us... we had to figure that out for ourselves.I rang the contact centre (not a good experience) and with a 0 empathy, unapologetic approach, they rebooked my connecting flight to the next day.I asked if there was a budget for my accommodation, when it became apparent they weren't going to arrange anything.They said it was not guaranteed, and I could provide "feedback". At this point, they had an opportunity to reduce my costs (and potentially any refund owing) by having some arrangement for situations such as these.I told a colleague about this - he said the same thing happened to his uncle with Lufthansa, and he got stuck in Frankfurt too. Seems to be a thing.So I booked a hotel at the airport, since I arrived at 11:30pm and the flight the next day was leaving at 7:05am.I requested only the cost of the accommodation. I chose the cheapest room I could find at the airport, avoiding taxi fees, etc.I did not claim inconvenience, food, etc.They refuse to pay it.Absolutely disgraceful.I fly quite a bit, especially with Air France / KLM - they are much better.The only other time this has happened to me, I was flying with Etihad, and they arranged nice accommodation which included breakfast and even a transfer to the hotel, when I was going to miss my connecting flight, when staying in Cairo.I mean, the breakfast was bonus... given the time of my flight with Lufthansa recently, I didn't need breakfast... just somewhere to sleep.Even on the late Lufthansa flight, during the announcements, they didn't give any guidance on what to do for connecting flights. I guess they know they work for a bad company. Better to say nothing.Don't recommend. Suggest you use a different airline. | 1 |
Ryanair | First & last time I will ever fly Ryan airSpend 15 minutes watching everyone shuffling around trying to sit where they want without paying & then get asked to move by cabin staff after paying to sit next to my wifeWould rather walk than fly with them again !!!! | 1 |
Norwegian | First 'family' trip with my partner and his kids, in fact this was a first for spending extended time with his children. Him and I spent months planning the perfect trip. Who knew Norewgian could put such a damper on what should have started out as holiday bliss.LOST LUGGAGE:So we arrive to the airport for our direct flight THREE HOURS PRIOR TO DEPARTURE. Which should be rewarded in the insurance your bags end up on your direct flight. I mean they had 3 hours plus their 40 in delay to get my bag on that plane. So unbeknown to me on our 7 hour journey in flight I am unaware of what is about to entail for me. I don't know if they didn't have the staff working that night, their staff is incredibly inept, or they lack in training but upon arrival in to Gatwick airport everyones luggage arrives EXCEPT FOR MINE. It is so disheartening to not see your bag come off the conveyor. Especially on a Europe family holiday. Since we were hitting the ground running with booked events I could not focus on getting what I 'needed' until after 6 that night. So sleep deprived, anxious, hungry, with still no word on if they located my bag for a direct flight I set out to buy what I 'needed'. Day 2 arrives and still no word on my bag for my direct flight. I received notice by the end of the day that they actually found it. So did they stuff it in a closet in O'Hare Chicago airport and the janitor locate it or what? Finally end of day 3 I receive my bag for my direct flight.UNPROFESSIONAL STAFFNext I would like to discuss their in flight staff. Do they hire untrained millennials or what is the deal with the unprofessional staff??? They were standing in the middle of the plane by the exit row as it has more space and carrying on incredibly loud social conversations almost the whole flight. It was as if they were at a pub and drinking at a table the way they carried on. I have never seen this level of unprofessionalism or disregard for passengers on any other airline in my life and I travel A LOT.I promise I will spend $$ more to fly ANY OTHER AIRLINE after these two experiences. | 1 |
Air Europa | First And last time that I buy a ticket with Air Europa. Is been the worst experience & the worst customer service not helpful at all! I contacted the company in many ocasiones to get my money back with not luck or help. The Airline cancelled my flights to Spain due to COVID 19 pandemic. They want to give me a voucher but I don't want the voucher. At this point I don't want to travel. Due to the pandemic I know I am entitled to get my money back since the ticket was cancelled due to the pandemic was not my fault. | 1 |
Jet2.com | First Class Custommer Service.Flight on Time.Smooth Flight.Everything was OK.WILL DEFINITELY USE AGAIN | 5 |
Jet2.com | First Class experience, friendly informative staff. Lovely to see the staff at check in at Malaga, engaging with the children in the queue. | 5 |
Jet2.com | First Class service from Leeds Bradford,my wife and I both need assistance, but right from the first contact, as a team they can't do enough for you. | 5 |
Norwegian | First Flight: short and uneventful on a B737-800, free internet onboard, and a TV show playing throughout the flight. Cabin crew were helpful, and seats were comfortable. Stockholm Airport: Flying premium, we were allowed in Menzies Lounge. Warring: Lounge only lets you in 3 hours before departure. Stockholm airport is very expensive and we spent 80$ on a light meal of pasta and salad. Second Flight: Flew Premium class at the price of economy with Lufthansa. Norwegian is an undiscovered gem, having wonderful food, very helpful staff, and a clean, comfortable cabin. Crew were American and Swedish, and they served lots of drinks, and excellent food. The ambient lighting in the cabin was a nice touch in the overall modern cabin. the selection of films and music was very large, and the screens were very responsive. | 9 |
Vueling | First I arrive in Dusseldorf and I had booked a package trip with hand luggage, apparently this is only a handbagI paid €100 for this for the 2 of us.When I returned from Barcelona I arrived at the self check-in.Here came a message telling me to check in at a desk.No one was kind enough to tell me where to go.In the end we just joined another flight and hoped they could help us further.I almost missed my flight and was told that you only booked a flight, even though I had no seats.In the end I had to wait until everyone was on the plane.to see if there was still room.In the end, 8 people were overbooked, 7 people were allowed to join, 1 person was not.I have a very bad experience with you there and back home..This looked lot like a scam and I don't recommend you | 1 |
Turkish Airlines | First I was told to get a travel covid test that I did payed $150 each for me and my girl, in the last min I was told this test is not good and I had to redo it again payed $498. The Reschedule my flight for two days later. I arrive last night in Istanbul and I have to wait for next flight for 29h but now the are telling me my test has been expired and I have to take it again and I don't know what to do. I was told in Houston by Turkish Airlines that the will provide hotel during waiting period in airport but believe or not the did but after I payed 2012 euros. Try to avoid this airline and this airport staff very rude and very disrespect to people. | 1 |
Iberia | First Iberia canceled my reservation without sending me any notification. I found out about cancellation when during online check-in 18 hours before the flight. Customer support was absolutely useless and I ended up just booking a new flight. Oh and if you lose something on the plane, forget about it. My 10 year old forgot her Apple headphones 🎧 it has been more than a month and they never "found" it. | 1 |
Jet2.com | First Jet2 flight I've taken in a while. I am disabled and found the flight crew to be both welcoming and helpful. | 5 |
EasyJet | First a 1.5 hour delay to flight. Then a 2 hour. Then a 3 hour. By 3 hours and 15 minutes, we still weren't on board the plane. Now, 3 hours and 35 minutes, we are on the plane but have been sat on the tarmac for 10 minutes. They've just come on the tannoy to tell us some passengers didn't arrive and so their luggage has to be removed from the hold which is more time.At 18:42pm, I think the flight is finally ready to depart.This is a complete disgrace. The excuse is that the aircraft was late to depart the previous destination. I'll let you in on the real joke, the next flight to Edinburgh from Bristol was due to depart at 17:15, and it had a small delay of 30 mins. So the guys who booked the later flight left 55 mins earlier than us.Our flight is EZY427. This is our honeymoon. My wife and I were married on the weekend. We will be seeking a full refund. | 1 |
EasyJet | First a change of schedule, from a return flight at 13h to 9.15 am. On a short trip to Venice this makes a huge difference. We had to skip our paid breakfast and leave the hotel by 6.30 am. No explanation, no apologies, no possibility of changing the return for the following day. We were then charged 65 euros for a carry on bag, I was told to stuff my handbag inside, pressured by the extremely unpleasant employee and told they would close the doors on our flight, I did not have time to repack, my case is standard but zips large and can look larger than it is, I have never had a problem and nothing was said on the outgoing flight, everyone was allowed to carry their handbag on the flight form Paris. My partner repacked his bag ans wore his raincoats then arriving at the plane we were told there was no need to check it given the flight was not even one third full, Although the easyJet desk employee did not hold a gun to my head for money, they might just as well have. Goodbye easyJet, never again. Covid makes it hard for you, but this is not acceptable, when a flight is full there may be some justification, but not on an empty flight. | 2 |
Grupo AirFrance-KLM | First a comment about Premium Economy on Air France. It's a joke. I could have been just a uncomfortable in Economy for several hundred dollars less. Food service was indistinguishable from economy. The seat was a bit wider but only reclined two inches. The space under the seat in front of me where I would have liked to stretch my knee-replacement legs was bisected by the legs supporting the seat. The foot rest and leg support were no help. Cabin service first round was a 6 ounce cup of Coke with no ice. Next cabin service came seven hours later. Same thing. So much for Premium Economy. The real treat came when we arrived on Monday May 29 in Naples, Italy. Our baggage failed to make the trip. So we stood at the baggage claim office in line for an hour to get what is called a "Property Irregularity Report." Meanwhile the driver who came to pick us up to drive us to Sorrento more than an hour away gave up on us and left. It took an international phone call to get him to return. We stayed in Sorrento until the morning of June 2 when we left for Rome. Our baggage finally arrived at the hotel 5 PM the night before we left. Four days without baggage. Air France did send an email with an apology for the inconvenience and admitted they were at fault for taking so long to return the bags. However the was no mention of anything that they would do to compensate for our "inconvenience." Be careful when booking with Delta for international travel as they are cross listed with AF for many flights. | 2 |
Grupo AirFrance-KLM | First a super long waiting line for checking 2 hours, people where furious because some missed their flight. The people at the front desk, couldn't recognize a Tourist visa from Mexico to the US, i stayed 30minin the front desk trying to convince them my documents were legitimate, i even had to google it to show them how a visa looks like! That's already 2:30hrs lost and obviously people behind me, very upset as i was. Everything in flight was ok but i was expecting more, considering this is a partner with Delta and that's how i got this ticket. Arriving to LAX, they lost my luggage with all my personal stuff and clothes, 3 days to get it back. Now I'm 6 weeks after submitting my refund, no email feedback so i decided to call because I'm not even finding my case online, I've been in line for 40min and no answer still. Save yourself problems and avoid KLM. | 2 |
Ryanair | First and LAST !!!!........ well I booked a holiday with on the beach.com another mistake......unfortunatly due to my ignorance didn't know about all the HIDDEN COST involved . Ie booking fee, baggage fee.......IM SHOCKED THEY DIDNT CHARGE ME TO USE THE TOILET .......DONT FLY WITH THIS COMPANY YOUR FLIGHT COST WILL DOUBLE........ | 1 |
Wizz Air | First and LAST TIME we use WizzAir...THEY ARE NOT AS CHEAP AS THEY APPEAR...THEY ARE NOT AS CHEAP AS THEY APPEAR...We booked LGW to AGP, as a couple... needed 1x hold bag while EasyJet make you buy 2x. So seemed to be a saving for a 4 night business trip. All the extra costs started to come into play.. we didn't pay extra to sit together... outbound we are same row but not together... inbound flight we are 10 rows apart... BUT the 3 seats behind me... a mother with 2 children, had a husband sitting next to my wife 10 row ahead??? So our thinking is they deliberately seperate you in a booking IF your don't pay extra to sit together...THEY ARE NOT AS CHEAP AS THEY APPEAR...THEY ARE NOT AS CHEAP AS THEY APPEAR... | 1 |
Ryanair | First and Last time I will ever use Ryanair. Booked the tickets the night before and at no point between me first going on the Ryanair website and the email confirmation of the flight booking did it mention that we had to check in online 2 hours before our flight. Me and my wife were then forced to pay £55 per person at the airport to check in or we would not be allowed to fly. Ryanair are complete scam artists. I pointed out to the man at the Ryanair booth at the airport that it says on my account we must check in at the airport 40 minutes before the flight and that it doesn't mention this online check in rule in the email confirmation but he said it's outlined in the TERMS AND CONDITIONS. Ryanair know full well nobody making a last minute flight is going to read that. Disgraceful. | 1 |
Ryanair | First and definitely, last experience with Ryanair. | 1 |
Jet2.com | First and foremost flights on time. Both journeys actually came in early. | 5 |
Turkish Airlines | First and foremost the customer support on the phone for Turkish Airlines is the worst. Never seen so much staff lazy at doing their job. Without filling the online request they cannot do their job. You can explain your situation to them. I had two issues with my flight and both times the staff on call did nothing and said we cannot do anything about it. I separately filled a complaint on the site and told them the situations on the site feedback and their response was lazy and seemed they did nothing to solve it. I got overcharged for a handbag that did not fit into their partnered airlines aircraft so they charged me $250 as a third suitcase and had me almost miss my flight. I had called and emailed Turkish Airlines and their response was rude and seemed they don't want to do their job. I have not gotten any reply from them. It has been two weeks I have sent an email and their has been no response on their side. This airline's staff is inefficient and rude. I would recommend never fly with Turkish Airlines. | 1 |
Grupo AirFrance-KLM | First and foremost, the fact that KLM kicked us off our flight last minute is completely unacceptable. This is a blatant disregard for their customers' time and travel plans, and it's frankly inexcusable. And to make matters worse, they put us on a connecting flight on my birthday, which only added insult to injury. It's obvious that they have no regard for our personal needs or preferences. The fact that KLM Airlines can't even provide basic reliability and customer service is truly disappointing. It's difficult to imagine a more frustrating and inconvenient situation than having our travel plans disrupted at the last minute, especially when it comes to something as important as a birthday celebration. In conclusion, I would strongly advise against using KLM Airlines for any future travel needs. Their inability to deliver even the most basic level of service is a clear indication of their disregard for their customers. If you value your time and sanity, I suggest you steer clear of this airline at all costs. The reason for their rescheduling was due to them overbooking the aircraft which caused us to get kicked off and put on another flight. | 1 |
Vueling | First and hopefully last time travelling with Vueling. The chaos at Gatwick needed to be seen to be believed. Got to the terminal over 3 and a half hours before departure time and very nearly missed my flight. Dreadful | 1 |
Norwegian | First and last experience flying Norwegian. We were scheduled to fly out of Newark at 23:59. At 18:48 PM we received a message saying that our flight was delayed until 5:15am. My sister called Norwegian and was on hold for 85 minutes to be told that the flight would definitely go and we should go in person to see an agent about vouchers. at 20:40, we were told that our flight was cancelled. we were provided no rebooking options and were told we could rebook online or cancel for refund. When you go online, however, Norwegian wanted to charge an additional 750$ to rebook on a different flight. All flights for 2 days were sold out. We were able to get on a $1000 one way ticket on another airline, the cheapest available, to get us in a day later and miss our non-refundable apartment booking. Meanwhile, my sister went to the airport to see about refunds and rebooking and was told that the in-person associates at the airport are a third party (Menzies Aviation) that does not have rights to rebook any clients, only to assist with hotel accommodations for delayed or cancelled flights. Other calls to customer service simply stated "We have a high call volume" and then hung up on us repeatedly. | 1 |
Turkish Airlines | First and last experience with Turkish Airlines. The problems began at check-in, when they refused to check my bag through from AMS over to KLM (I flew Delta from AMS to ATL and then home to TPA). "No problem," I thought, "I will just go through passport control, grab my bag, and check in with KLM again." I chose my own seat, which was great. I prefer a window seat toward the front of the cabin. So everything was going to be great in 9A, flying on Christmas Day to Amsterdam, so it should be quiet and fairly decent for an Economy flight. Upon boarding, the gate agent took my boarding pass and reassigned me to 38A, the literal last row of seating on the plane. I am fuming at this point, as the front of Economy cabin is literally empty. Turkish passengers began complaining so much (this had also happened to them) that the gate agent came onto the plane and said she had to move us to the back to "balance the plane" .. this is the actual explanation that we got. Utterly absurd. Everyone who tried to move to a different seat during the flight was forced to return to their assigned seat, even though the plane was almost empty, and several people were forced to go back and sit with people with whom they were not traveling! Unreal! The cleanliness and hygiene was fine. We got a brown paper bag with a kashar cheese sandwich, a cake, a box of fruit juice, and a small bottle of water. Leg room was appalling, but not out of line with most Economy seats. But the fun had only just begun! Upon arrival in Amsterdam, I went to passport control so I could go to the baggage claim, collect my checked bag, and check-in with Delta (via KLM) .. except at passport control, I was told that I was not allowed to enter the EU because of COVID restrictions! So, I walked up to the transfer section, went through the security check, and then tried to find my gate and someone to help me. Because of THY's refusal to check my bag through to another airline, it was removed from the plane, slung onto the belt, and dumped. Without KLM's help, they would have abandoned my checked bag in AMS with no way for me to reclaim it! Thankfully, a KLM agent was extremely helpful, called Swissport with my THY bag claim ticket number, and got it loaded onto my Delta flight. Without her, I would have lost an expensive suitcase full of expensive winter clothes and all of my souvenirs purchased in Istanbul. Thanks a lot, Turkish Airlines! You really care about your customers. Never again! | 2 |
Ryanair | First and last time I ever fly with Ryanair who charged me £55 to check in at the airport! This is despite the fact that when I tried to check in on line the reference number I was given didn't work! Even the "customer service officer" couldn't access my booking with it! I will never lower my standards to fly with this TERRIBLE airline again as the "cheap" airfares are not worth it! I flew back from Copenhagen on SAS whose fare was comparable but a much better experience. | 1 |
EasyJet | First and last time I fly with easyJet from Manchester to Copenhagen. Departure kept being postponed. Screens, showing one thing, apps another and website a third. The only airline I have ever used, where your handbag was considered hand luggage and had to be tucked away in you cabin bag. A very disappointing journey overall. | 1 |
Air Europa | First and last time I purchase an Air Europe ticket. Worst airline I have ever seen for a long haul. At the level of Ryanair or even worse. Very poor from start to finish. Dreadful experience. To avoid at all cost. Check-in opens very late. Gate announced very late also. Long lines. Very small and uncomfortable seats Terrible in-flight service. If I only knew before I purchased my ticket that Air Europe charges for everything except for: 1) one complimentary meal - very light and very poor quality -, with one small drink - I could not even drink their very cheap wine - ; 2) one or two hot drinks and one or two cups of water. Not acceptable for a 10 hours flight! Air Europe even charges for headphones. Staff not particularly friendly. It looks like they are only after passengers debit and credit cards. Unfortunately I still have to use my return ticket. I wish it was refundable. It will be another torture on a very long flight from Asuncion to Madrid. As I do not want to be forced to buy their terrible food, I will buy some snacks in advance in order not be hungry at least. Unfortunately one may not bring drinks on board. | 1 |
EasyJet | First and last time I use EasyJet holidays. Flight cancelled and NO communication from them. Myself and hundreds of other cancelled passengers had to fend for ourselves in the airport and reclaim our luggage without communication from staff, email, nor the app.Currently on the phone trying to get a refund and have been transferred to 4 different people in the last half hour. Avoid at all costs.UPDATE: After being on hold for an hour the call drops. This has happened 3 times now | 1 |
Grupo IAG | First and last time I will fly Aer Lingus. Returning from New Zealand I flew Air NZ Premium Economy to SFO (normally I go All Air NZ AKL to SFO/LAX to LHR-Belfast). However this trip I availed of Aer Lingus' new service from SFO to DUB to cut out a flight. Seats were incredibly cramped and uncomfortable with very small seat pitch and minimal recline which the passenger beside me commented on also as they boarded. Food was utterly disgusting my alleged beef Stroganoff actually tasted worse than it looked which was no mean feat I didn't even attempt a 2nd mouthful. Wine was extra $5USD. For a long haul flight costing over $900USD one way I think this is a bit mean "breakfast" was a joke a cling film wrapped ham and cheese roll and about 100ml of water in a foil sealed plastic tub tossed out. The whole experience just felt like a cost-cutting exercise. IFE was average/poor small selection of mostly dated material. I would advise anyone going for a long haul fly out of London on one of the better carriers. | 2 |
EasyJet | First and last time I would fly with easy jet. We arrived at Bristol airport to find there was a bit of a que which we kind of expected considering the circumstances. A lot of people were struggling with regards to weighing in there own bags plus the paperwork. There was a group of easy jet staff standing by the desk just laughing and joking with each other. When someone approached them for help reluctantly they went to help them. This one particular lady was asking advice and when she walked away from them they were making fun of her. It made me feel very angry and said to my friend out loud the customer service is disgusting. One of them heard me and looked downwards. It was so much more pleasant coming back from Corfu | 1 |
Jet2.com | First and last time I'll ever travel with Jet2! My transfer back to the airport was late, I called customer service who tracked the coaches GPS and said the coach was stuck in traffic, but was on the way to me. 40 mins later still no coach, I then called back to see what was going on, and was told by a customer service advisor that the coach was already at the airport?What an absolute bunch of clowns! My pick up window was 12pm to 12:30pm, I stood outside the hotel from 12pm to 1:05pm, no coach turned up whatsoever! Ended up having to pay for a taxi myself to the airport! Now currently waiting on a claim to get my money back, that's not the issue! The issue is that the customer advisor lied to me in the first place!Absolutely disgusting service, will never use these liars again!UpdateJet2 have contacted me to tell me the coach was outside the hotel between the times of 12:14pm to 12:16pm, therefore I'll get no refund on my taxi. What a complete load of rubbish! I was outside from 12pm to 1:05pm there was no coach, I'd spoken to a customer service advisor at 12:25pm who told me the coach was stuck in traffic but was on the way!I have the call register on my phone which shows the communication I had with these liars, and obviously all calls are registered!These people are incompetent, untrustworthy, dishonest and LIARS!!!DISGUSTING BEHAVIOUR!!!NEVER TRUST JET2!!! | 1 |
Pegasus Airlines | First and last time I'll fly with this airline, cabin crew very unfriendly and unenthusiastic. On a flight of 4hrs20 mins the crew served refreshments twice, however on the second occasion only actually served half the passengers - unfortunately I was one they didn't serve! I asked if I could please have a drink and was given quite a stern no. I could understand if they had been busy with food - however they were not, they spent most of their time behind their curtain at the back of the plane. | 1 |
Ryanair | First and last time I'm ever flying Ryanair. Got on the flight and my seat was covered in sick. Absolutely disgusting vile filthy planes. Never experienced anything like it. | 1 |
Grupo IAG | First and last time I'm flying this airline. Worst flight so far in terms of the airplane. Toilets were dirty. None of the restrooms had water in the sink for a 10-hour flight. I had to ask the flight attendant for sanitary wipes otherwise they didn't proactively supply. Food not good. I think the flight attendants were ok. Smooth flight. Great landing by the pilot. I don't think ill ever choose Level again. | 4 |
Ryanair | First and last time I'm using Ryanair. We had to change the booking name to me as the person who originally booked it couldn't make so I took his place. We payed £150 yo on the beach which £115 went to Ryanair. I've gone to check in can't finish as when I try and book seats it won't let me pay. I've been on to Ryanair and no help what so ever. For the £115 they can't even change the email address to mine so can't get any correspondence. I'm fed up with big companies treating customers so bad when they've take your money and god forbid you have a problem because they're all next to useless and just getting through is a battle. Like I said first and last time I'm using Ryanair | 1 |
Wizz Air | First and last time booking Wizz air. Maybe it’s cheaper initially but they will make you pay even for check-in 190 aed, if you didn’t do it online prior. They don’t send an email coz obviously for that you have to pay as well. It never ever happened to me with another airline ever before. Utterly disappointed, but obviously it’s a cheap airline, they have to get the money somewhere and cheat people wherever possible. Let’s see what else will happen. | 1 |
Pegasus Airlines | First and last time booking with this airline. If you are planning on flying with them.. DON'T.Rude staff, incompetent, insane delays (always). | 1 |
Grupo AirFrance-KLM | First and last time ever!!! Round trip from dubai/Barcelona with 1 stop to Amsterdam...First way: flys canceled. They offer us an other fly with emirates( no bad bud 4 hours later) we lost alls the train tickets to Pamplona (final destination)Fly back: 1st fly delayed, finely we loosed in Amsterdam the transfert to dubai... they offered 15 euro cupón for 8 hours waiting time. Finely we are in dubai but they lost the luggages... Even for free ....!!!! The worst company ever 🤮🤮🤮 | 1 |
Ryanair | First and last time flying with Ryanair! Our flight to Budapest went fine, but when we had to return our flight back got cancelled 2 hours before departure, as we were standing in line for the security check. No reason was given and has not been given yet. Ryanair was impossible to get in touch with, and when we finally found staff in the airport, we were given 2 options, get a refund and figure out our own way back home, or wait 4 days till the next flight. We would have to find our own hotel and provide Ryanair will the receipts.. You are really on your own when you fly Ryanair. Avoid them! | 1 |
Ryanair | First and last time flying with Ryanair. They had the audacity to charge me for my hand luggage even though it was a small weelie suitcase, they said it had to go into the hold... I get onto the plane and see hand luggage bags WAY BIGGER THAN MINE on the plane and they charged me £50 when I got to the airport gate desk and put mine in the hold????? Feel absolutely robbed and will trust my gutt.. AVOID THIS SHADY AIRLINE. Absolutely livid. | 1 |
Vueling | First and last time flying with these guys, I think but I'll see how they deal with me..Here goes-Restrictive, penny pinching carry-on luggage diktats had a single mum in tears before we left Gatwick- bad omens were ahead.Two hours ahead- the pilot chirped up that it was a tad windy so instead of going to Florence, we were diverting to Rome. Oh. and don't worry, the ground staff at Rome will assist you.Only problem was that there were no ground staff at Rome in departures. No advice, no help. Nada. Niente.And it was 7 pm in Rome and only a 4 hr slow train to Florence that left at 11 pm.So we had to book the night in Rome, knowing that we would not get our money back from the Florence hotel.So now what?I'll keep you informed about the £500 we spent on getting to Florence and how we were dealt with by Vueling.to be continued. | 1 |
Vueling | First and last time flying with this airline. Upon booking they advised that we can pay for extra baggage online at a cheaper rate. Tried to do so many times before checking and on same day as flight. After trying to pay multiple times I kept receiving an error from their website. After calling customer care they advised me to pay at checkin at the airport. When we got to the airport they knew the online prices were cheaper without us even explaining anything to them and explained how neither the customer service or check in can do anything about the price. So instead of paying 12 euros online we ended up getting charged 40 euros per baggage which ended up being more expensive than the flight itself. Never again. | 1 |
Ryanair | First and last time i fly Ryan Air! We got e-mails All the time warning that this and that could cost money. We were seated as far away as possible even though the seats beside us were available. We only chose Ryan Air because the time of departure suited us better, it wasnt even the cheapest. We will never fly with this crappy Company ever again! | 1 |
EasyJet | First and last time of flyimgbwithbthis company 7hrs sat on a plane which should have took 55mins then dumped as at gatwick on a friday night and had a text make your own way home avoid at all costs | 1 |
Turkish Airlines | First and last time on this airline.They have no regard for time and the Airline feels that they can move flight times as they wish, without any repercussions.On Monday, 23rd December, Flight TK 0626 left Lagos Nigeria 2 hours late. No apologies. Just an I don't care announcement at check in saying your flight is delayed so you will miss your connecting flights and we will put you on another connecting flight. Full stop.Then I was randomly put on another London flight - 6 hours difference to my original London flight,So this is a whole day pay check lost by me to cover for no fault of mine.As if this is not bad enough, we are still waiting for this alternative flight to be called at 14:00. Still no information, no apologies. No care in the world.If your time is precious to you, do not use Turkish Airline.You can use them if you have time to waste sitting and waiting for their incessant and never ending delayed flights. | 1 |
Ryanair | First and last time that we will book or recommend Ryanair. Infact, as a family, we are actively discouraging them. Same as the other reviews on here recently... No refund and cowboy business behaviour. You have every opportunity to be more empathetic and communicate but you obviously laugh at your customers. | 1 |
Wizz Air | First and last time travelling with Wizz airVery arrogant staffFlight had 2:30hours delayed and not even a glass of water was available for all the kids in the planeVery very bad companyI DON'T RECOMMEND EVER | 1 |
Wizz Air | First and last time travelling with Wizzair. Be aware they have hidden fees - for example if you do not check in online between 24 and 3 hours before departure, you can only check in at the check-in desk, which will cost you a fee that might be more expensive than the ticket itself. I have never experienced anything like this for any other low-cost airlines and I think it is outrageous.PS, their seats are worse than Ryanair's. | 1 |
EasyJet | First and last time using Easyjet. They are the next Ryanair. I didn't know the process & thought I could take my hand luggage on. No, just a hand bag or rucksack. £50 one way even though I could have added the bags on BEFORE the gate closed! A 1 hour flight took 3 hours. Staff rude. NEVER AGAIN. AVOID LIKE THE PLAGUE | 1 |
Ryanair | First and last time we will ever fly with this company. Delayed 2 hours on the way there and 2 hours on the way back. No apologies, cabin crew and airport staff unfriendly and argumentative with everyone at the smallest hurdle.On the way back to Manchester (from Menara) me and my friend had paid extra to sit together and had picked our seats but when we got on the plane, other people were sat in our seats as they had a small child. Cabin crew had issued them to sit in our reserved paid for seats and when we flagged the issue with cabin crew we were aggressively told to go and find somewhere else to sit instead. They didn't give a single flying F.Understandably the family cannot leave a small child to sit by themselves but the ignorance of this family was also annoying that they hadn't paid extra to sit together (like a lot of people on the plane had) and they had the expectation that other paying people should just move for them and equally had a bad unapologetic attitude.Overall, Rip off company, don't care about their customers. The amount of arguments we witnessed all the way through the airport and plane between travellers and Ryanair staff was an eye opener for sure. Treated like cattle. The Ryanair app is rubbish, luckily we printed off our boarding passes in advance but you really have to read everything in small print as they just LOVE catching people out to get more money from them.Plane was uncomfortable and dirty.Never again with this trash Airline. | 1 |
Turkish Airlines | First and last time we'll ever use Turkish Airlines. We booked preferred seats (sitting together) for the outward and return journeys and also vegetarian meals for my wife.We got our preferred seats going out, but NO vegetarian meal.However, although my wife DID get a vegetarian mean coming back, we were given completely different seats - not even together (in fact, rows apart from one another!) I showed the assistant at the check-in desk confirmation of the seats we had booked, but she just shrugged and said they'd been given to other passengers (even though we'd been among the first to check in!) She was not interested in trying to help and just rudely gestured to us to go away. Why do they allow you to pre-book seats if they have no intention of honouring the booking? We ALWAYS pre-book our seats and no other airline has ever done this.We also had to endure the most uncomfortable flights we've ever had. We've had the pleasure of travelling with many of the world's top airlines, but this was a joke. The seats were narrow, hard and rigid with no room for movement and three days later, my wife's neck and back are still recovering.It turned out that a large number of other people on our flight had experienced exactly the same problems, so this airline clearly needs to rethink their customer service processes.My advice to anyone thinking of flying with Turkish Airlines is DON'T!! | 1 |
Ryanair | First and last time with Ryanair. Flight delayed by 5 hours and not a single announcement made to inform passengers of the delay and no Ryanair staff to explain. Only found out about the delay via the app which plenty of other customers didn't have or didn't know how to check. Claimed to be an air traffic control issue but every other flight back to the UK the same day left on time with no problems. Landed back in the UK having missed the last train home and again nobody from Ryanair available to help passengers with their onward journey. They charge you for every possible thing but the worse customer service I have ever encountered. Trying to claim for travel expenses but I think the app is deliberately set to make it difficult so you give up. | 1 |
Ryanair | First and last time with Ryanshovemon. Utter joke from start to finish. Avoid at all costs. I will avoid any holiday company in future that use Ryanair. | 1 |
Ryanair | First and last time, I use Ryan air,On the first trip my experience was perfect, Employees were nice and pro,But for the second trip, when I come to the lugage registration, I said: Hi, Hola (it was in spain), but the employee didn't answer and start to speak in german with his colleague, completly ignoring me, so I went to his colleague, she take care of me, while the guy pick up his phone and called someone in german again, (they were talking about me), and then ask me money for a poster I have in my hand that I didn't want to fold. I had it in the first trip, and nobody said something about it.I said no and that I wanted to keep it with me.At the on boarding, 2 employees come at me, and they clearly knew I was coming (they even said it). They directly threatning me that if I dont pay 70 $ for my sheet of paper I will iss my flight, so I put it in my bag (it's fragile poster so now he has a lot of scratch) then they were trying to make me pay for my bag so I had to prove that he had the good size. One of them was at the end even following me between the on boarding and the plane to be sure I won't remove my poster form my bag.Honestly if I'm travelling with a certain amount of lugage and got no troubles, I'm expecting the same in every other flight with the same lugages. | 1 |
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