Airline
stringclasses 16
values | Review
stringlengths 6
5.97k
| Rating
int64 1
10
|
|---|---|---|
Jet2.com
|
Absolutely brilliant service from start to finish ✈ï¸âœˆï¸âœˆï¸
| 5
|
Jet2.com
|
Absolutely brilliant was quite worried about seat size but all good . Staff amazing on both flights staff encountered issues with customers but dealt with them calmly snd professionally thank you
| 5
|
EasyJet
|
Absolutely brilliant way to get help from Mohammed from easy jet customer devices. Very thorough and so helpful. Thanks so much
| 5
|
EasyJet
|
Absolutely brutal, trying so hard to book a flight, and it's all there, can I pay for it without being a member? , no , it won't let me be a new customer. Keeps wanting my membership details. Just want a flight and pay for it??
| 1
|
Ryanair
|
Absolutely clueless on flying, also it's worth paying an extra €/£20 with another airline for more benefits. Only going down hill. All staff have no communications skills at all either. Pilots are barley passed their commercial lessons.
| 1
|
EasyJet
|
Absolutely clueless, this airline needs closing down. Not a single person know what they are supposed to be doing. All saying different things. Will never ever use this airline again!
| 1
|
EasyJet
|
Absolutely con of an airline. Got charged 40 pound to take hand luggage with me. I checked the size on their app and was told it was proper size to take on board. There is a lady standing aboarding with a card machine to take your money. An absolute setup and a joke of an airline which I'll never use again
| 1
|
Ryanair
|
Absolutely cowboy airline. They will squeeze money out of you all the way. A random £110 charge at the gate for not checking in online, however when you try to check in online they try to charge you to check in online so you don't and think 'ok, I will deal with the extra timing issue to save money....' so they charge you either way but grab you in a desperate pinch when you are right there. They claim there is a notification of the upcoming financial buggery, however there was NOT.'Budget' my bunghole! Would have been cheaper to fly with a real airline, like BA. I don't know how they are still running. Never again.
| 1
|
Ryanair
|
Absolutely crap airline never will I travel with them again rather a walkHope the go bust
| 1
|
Norwegian
|
Absolutely crap. Still waiting for the refund of my 1100€ flight on 05-2020.Disgusting way of doing bussines.
| 1
|
EasyJet
|
Absolutely crazy wait time…and no updates
| 1
|
EasyJet
|
Absolutely criminal and appalling customer service. I paid £475 in total for my flights from Gatwick to Santorini back in December time. Because of COVID, we thought best to push our holiday back a few months to be safe.We decided to book to go to Mykonos instead as our original hotel didn't have available dates for the month we wanted to go. However, looking on the EasyJet website, they won't refund you if the new flight is cheaper but they will charge you if it's more expensive, baffling. Even if the difference is way under but another flight is more expensive, they expect you to pay more.We looked at our flights to Mykonos and all in, including seats and baggage, it's was £373, some £102 less, however when I went to change my flight, they were looking at charging me and extra £18 per person. Not a lot in the grand scheme of things but it's the principle considering I would now be paying £515 for flights that are £373.I decided to call the call centre, complete waste of time as they outsource to India so they literally do not care. Full of terrible excuses saying about airport tax once we calculated all the differences and telling me there's nothing they can do. I asked to speak to a manager and was told they don't work Sundays (strange for a 24/7 place of business). Then I asked to speak to a supervisor and apparently they don't have one due to cuts in staff due to COVID. I felt personally that they were doing everything they could to not help me and expect us to pay extra money.All in all we were not asking for a refund despite the incredible price difference, we wanted to continue giving them business with a simple flight change and I would taken the £102 hit so long as I wasn't charged further but apparently that's not good enough.I can honestly say I will never book with them again, this is the first time I've booked with them and the service is laughable. In the future, if a flight is £50 with EasyJet and £200 with BA, I'd rather pay the extra and fly with BA.Do not expect to see EasyJet operating in a few years time. Look at my experience and read the others' and make your own decision. I will however never use them again.
| 1
|
Wizz Air
|
Absolutely deplorable!I had to make a change to our baggage allowance and not owning a 'Smart phone' I elected to check in at the airport. I was charged a total of £89.00, £89.00 !!! for what?Not only am I disadvantaged by not owning a 'Smart phone' I feel positively prejudiced against.I spent hours online trying to complain and request a refund but to no avail. 'Amelia' the virtual assistant absolutely useless!! when I finaly got a number to call I was expected to pay for the call, WHAT!!
| 1
|
EasyJet
|
Absolutely devestated!!!!!!EasyJet have cancelled our outgoing flight and this means the whole holiday is cancelled. Even though we could get a flight from a different airport if required. But to do this we have to rebook the whole thing and it is over DOUBLE the price for the holiday now then it was when we first booked it. It is so annoying as we had things booked at the place that we cannot get a refund for and we probably can't afford to go now. It is awful!! I wish we hadn't even booked it now. Absolute waste of my time and money. I phoned to see if they could do anything but apparently they can't. I won't be doing business with EasyJet again now.
| 1
|
Ryanair
|
Absolutely diabolical bordering on illegal, not one customer service staff know how to do their jobs, where do they employ these people, not one of them is able to perform basic customer service skills, they make the policies up to suit themselves then ignore you! From hours holding in telephone queues to be constantly disconnected to ignored emails and messages leaving it impossible to resolve any kind of issue. Charging me double for baggage then making it impossible to resolve through non existent customer service channels, something has to be done about these criminals they can't be allowed to get away with such a poor service, I worry the quality and standard of their customer care is reflected in other areas of their business if it is I'd worry about safety in their flight, not one of them can do their job, they must just pick up people from the street and put them at the end of the phone, some of them don't even have the intelligence to pick up the phone when it rings! If they employed monkeys it would be an improvement.
| 1
|
EasyJet
|
Absolutely diabolical service from EasyJet. Flights booked 3 years ago, due to covid I have had to modify them, paying more each time. Happy to as just wanted to take the trip. Finally got to being able to go, got up at 1am, 3 kids (5,6 and 8) in tow. Arrived at Gatwick at 3:30 only to find out on the bus from the car park that our flight was cancelled. Upon arriving at the airport there was nobody to help, nobody willing to even direct us or answer a question. No easyJet desk and helpline didn't open until 8am. Impossible for us to find a new flight as Bilbao not a particularly common route. No text message or email even sent to confirm the cancellation. The only reason we knew was because we logged into the app. Our holiday was completely ruined and the children left disappointed. Particularly painful after getting so close after rebooking 3 time. I now have to file a massive claim for our accommodation, car hire and all other elements that we became a no show on. If we didn't already have a flight booked for October I would never fly EasyJet again. Customer service absolutely disgusting. Avoided Ryanair for this reason but actually now think we would be better off with them. And to rub salt into the wounds later that day I received an email asking how I felt they handled the situation. What an absolute joke of a company.
| 1
|
EasyJet
|
Absolutely disappointed with help line, advisors are so poor. You can't speak to human being only computer and no answers. So frustrating and disgusting service
| 1
|
Pegasus Airlines
|
Absolutely disappointed with my recent experience on this airline. I had booked a supposedly 6-hour flight, only to be faced with a 24-hour delay. The lack of communication and the absence of any alternative options made this ordeal even worse. It's astounding how they managed to turn what should have been a simple journey into an exhausting and frustrating 24-hour ordeal. Avoid this airline at all costs if you value your time and sanity! less than 1 star should be a -10 star airline.
| 1
|
Pegasus Airlines
|
Absolutely disappointed with my recent experience on this airline. I had booked airline and due some reason I had to cancelled it and they ready to refund only around 10 % and 90% they deducted as a cancellation charges. i have no idea about the terrible services that they are providing . Never ever recommended this airline......... Terrible experience moreover no time line for 10 % refund amount that they told..........what is the means ........i still not get can you re check and update me
| 1
|
Ryanair
|
Absolutely disappointed with the response to my damaged baggage email. No loyalty or empathy or kind gesture, especially after flying with you about 4-5 times a year.I sent you several emails with proof of my damaged luggage, explaining I came up to one of your representatives at baggage claim at Stansted, on my flight back home from Riga to Stansted on Saturday 29th April. Not once she gave me any reference number. You refuse to understand or believe this with no empathy or concern.To quote your head office "Unfortunately as no damage was reported to our handling representatives immediately upon collection of your baggage at the Baggage Claims Desk in the Arrivals Hall of the Airport, we regret that we are not in a position to proceed with your claim."I am a very frequent and loyal flyer of Ryanair, however the last two trips I have had bad luck with you guys which is becoming stressful. To be factual, on 26th January my birthday trip was delayed by a day, as our flight had an emergency landing in Vilnius and I lost a whole day with my cousin who I see once a year, now a damaged luggage, this is quite upsetting.Easyjet it is.
| 1
|
Turkish Airlines
|
Absolutely disappointed with their business class service, we have flown over 9hrs and they have not served us, not even a water bottle and not a single person even asked for any service we might need. Started out great with breakfast and after that nothing, zero service, flight smooth and no issues. I have flown them many many times and never been anyway near Qatar, Emirates or even British Airways and I do not expect them to be at their class but this is worse than any international biz class I have flown over last 25 years.
| 7
|
Ryanair
|
Absolutely disaster. This was the worst experience I have had in my life... I was expecting them to charge me extra for breathing their air...
| 1
|
Grupo IAG
|
Absolutely disastrous. Not expecting much from Economy, but a modicum of service would have been appreciated. Original outbound flight delayed by ~2 hours with no explanation. Lateness required an additional leg (DUB to London, then on to final destination)--arrived many hours late. After paying ~$1000 per ticket RT, I would have thought that a bottle/glass of water might be complimentary, but it costs 2 Euros for intra-Europe legs. I noticed that seating for 3 families (not ours though) was messed up (e.g., mother and 2 kids of ~2 years were assigned separate seats). International flights priced as premium airlines but services are low-cost airline quality. The savings of up to 20% for any Aer Lingus flight is not worth the savings. You have been warned.
| 1
|
Ryanair
|
Absolutely discussed with Ryanair had no problems flying out to Spain bags checked in fine hand luggage fine but it was a different story coming home staff were so rude had to pay £45 for my daughters small trunkie that they seemed to have decided had grown over the holiday because it was perfectly ok to take it on the Ryanair flight going then once on the plane it was kaos as people with children had been allocated fire exit seats as had we with our 2 young kids when you have to be over 16 to sit in or around the fire exit so every one was getting disrupted and moved round absolute nightmare I will be going out of my way to avoid any Ryanair flight in the future complete joke of a company 🤬
| 1
|
EasyJet
|
Absolutely discusted by this company, holiday was £429 I went to book the holiday and it changed to £492 the transaction went through office was closed so couldnt call, checked in the morning and the price went back to £429, Call them and asked them to please honor the original price, after having the phone put down on me several times I was met by a brick wall of denial that the price was ever £429 at the point of booking, was made to feel like a complete idiot, I was so cautious about booking with easyJet due to the reviews on trust pilot but opted to give them a chance, NEVER AGAIN !!!!!
| 1
|
Vueling
|
Absolutely discusting!I flew from Barcelona on Vueling Flight no: VY8560 on the 25th of Ap 2023. What an absolutely horrific experience. So my friend became critically ill and couldn't travel, I had to take her bag back home and the main hostess (believe her name was Diana? ) was the most rude person I have ever met! She went completely ballistic when she saw that I had an extra bag ( my friends bag) and even after telling her my friend couldn't travel I HAD to stand up and find a new place for this bag elsewhere. She shouted at me that she didn't care about my friend and they I needed to do this. There was plenty of space under the free seat where my friend "would" have sat and she still went on at me. I became so sad and angry that she eventually stormed off and left me alone. Then she moved a very tall man next to me, the guy put his bag underneath the 3rd seat (which was no issue) and made to sit next to me (?) so odd. So I sat by the window with this tall guy next to me and an empty 3rd seat. What kind of awful treatment is this? Of my 37 years of traveling I have NEVER experienced such a rude cabin crew person. I will never travel with this airline while this person is working there. Im writing this review now because I've honestly refused to believe this ever happened and it scarred me from traveling. It felt more like I was in juvenile prison.
| 1
|
EasyJet
|
Absolutely disgrace of a company they make there customers life's a living hell.That's it for me and my family friends and whoever I can tell never again will I flyWith this awful company. The last 3 timesI have flown with them we have been delayed at least by 3 hours either waiting for our suitcases or blaming aircontrol for delay of plane absolutely done. 😡😡😡😡😡
| 1
|
Ryanair
|
Absolutely disgrace of a company. After confirming that they had received my request for a refund by email. They have now decided they would Issue a voucher which I haven't requested.Mr O'Leary you're a complete scumbag and thief. Do what's right and return the hard earned Money that people have paid, for a service you can't provide.Disgusting behaviour and you should be In jail for your Corrupt delay tactics.
| 1
|
Grupo AirFrance-KLM
|
Absolutely disgrace! Avoid this airline. Spent the first part of the flight in a damp seat and the staff couldn't offer anything except some plastic sheeting to put over it. No complementary drinks or food offered in compensation. Flight then delayed by over an hour so we missed our connection and told we'd have to wait 8 hours in Amsterdam for the alternative connecting flight. Despite the fact that there was another flight an hour later. We were told catching this wasn't possible as it wouldn't 'allow enough time for our bags to be transferred' - even though this was longer than our original transfer time. Once again, no compensation offered, no real apology and no sense that the airline or the staff were going to go out of their way to correct the mistake. All the service and charm of a budget airline but without the compensatory price tag.
| 2
|
Ryanair
|
Absolutely disgraceful Ryanair female staff member at Ibiza airport. Advising my friend she did not have the correct boarding pass or passport - which was not correct. When this was pointed out to the Ryanair employee, instead of apologising to my friend she was instead extremely rude and dismissive then demanded her to put on a face mask & show her Covid19 pass which she of course did. No one else was asked to show their covid19 pass or told to wear a face mask. Made me wonder if the treatment of my friends was due to her being Polish and the rest of the passengers were British? It was pointed out by other passengers in the queue that this behaviour was disgraceful and discriminatory. On board the flight we were unable to purchase water or food as they do not accept money (euro or sterling) only cards. Will not be flying with this airline again.
| 1
|
Ryanair
|
Absolutely disgraceful airline. Got charged on boarding 45.99e for a bag that they said was to big but 2 weeks ago I flew with the same bag and wasn't charged. Altogether so far I've paid 170 for a ticket from Dublin to London which usually cost 50e
| 1
|
Ryanair
|
Absolutely disgraceful airline. Left at airport for hours with no one to give information to us. Stewards unfriendly. Have to pay to sit with friends. Took 3 hours to get bags back which had to put in hold dispite being hand luggage. And still no staff around to give out information. Ryanair is an airline which was so unhelpful
| 1
|
Ryanair
|
Absolutely disgraceful and disrespectful service and attitude from Ryanair towards customers who have paid for services which have now been cancelled. Like many others who have posted on here I am awaiting a refund for cancelled flights by Ryanair. I am unable to access any form of contact details for Ryanair on their site. I also notice they are now trying to sell flights again, if they have the staff and resources to sell then you have them to refund. I have looked through most if not all the previous post on here re: Ryanair, as far as I can see not one review has been replied to by Ryanair sadly that says it all.Shame on Ryanair and shame on those who regulate them for not stepping in and doing something!!!!
| 1
|
EasyJet
|
Absolutely disgraceful company! Have been advised not to travel to Covid-19 and easyJet have made it impossible to get even a single penny refunded. They are putting money over the health of their passengers and staff. I have called customer service 3 times and each time I have been on hold for 2 hours!!! - and I didn't even get through. I will never be travelling with easy jet again and will advise every one I know and publicly inform people to avoid this horrible company
| 1
|
Ryanair
|
Absolutely disgraceful company,,have used Ryanair numerous times over the last few years but will never again use them,,my flight from Alicante to Birmingham was cancelled in March and despite numerous emails I'm still waiting for a refund,,I was told constantly to be patient as they are dealing with the most vulnerable customers first,,,I also paid for my family to go with me as I am wheelchair bound and I have COPD ,,and despite them knowing this I I'm still waiting for my refund,,,just how vulnerable do you have to be ,,,,it's beyond me ! This money that I'm owed would help pay for my care ,,I'm absolutely disgusted I hope customers who have experienced the same refund problems remember how badly they have treated us and don't use them in future
| 1
|
Ryanair
|
Absolutely disgraceful company. Overbooking, 24hrs delays today and as usual they will find a way to avoid reimbursing people.
| 1
|
EasyJet
|
Absolutely disgraceful company.. how do they get away with conning people out of money.We were left stranded in another country.. with no flight alternative .. basically told its 'our own issue' .. had to pay £500 extra per person to get home with another company.. 2 weeks before Christmas is a national living crisis.. how disgraceful!Told that we could claim back expenses and new flight to submitting a claim and being told 'not eligible'This company is the worst company I've ever know. I am taking this further and seeking legal advise.. as our group of five are now £3,000 out of pocket...
| 1
|
Eurowings
|
Absolutely disgraceful customer service! Had our bag and buggy go missing on our outward flight, received it 12hours before flying home and then both have gone missing again! The person who logged the claim never logged it properly so now we have 1 buggy found but no bag. Buggy was found days ago but hasn't been delivered! The service i have received has been terrible. Will NEVER recommend this airline to anyone.
| 1
|
EasyJet
|
Absolutely disgraceful customer services.I will never book with these again.No wonder they are cheaper you pay for what you get.
| 1
|
Ryanair
|
Absolutely disgraceful experience tonight at BHX Airport by the Captain of Ryanair flight FR669 delayed by 1hr+. 8 passengers (child included) arrived at airport ~ 19:30, arrived at gate at 22.40, passengers visibly still boarding on the tarmac. Captain spoken with by Swissport rep to request boarding but point blank refused despite only carry on bags with all 8 passengers. Flight departed 23:11 per attached. No updates on the Ryanair App that was being checked regularly other than the flight was delayed. Flights now costing £105 to £150 following day. #SwissPort rep was extremely helpful and done everything he could to assist #MoneyRacket #zerocustomerexperience #cx #Avoid #Ryanair
| 1
|
EasyJet
|
Absolutely disgraceful moneygrabbing as usual. Baggage policy is a disgrace so they dupe you into paying 215 quid for the easyjet plus card. Having done that and tried to book a flight, then then say the membership number is not recognised. No doubt by the time that is sorted the prices will have gone up. Disgusting people to deal with.
| 1
|
Ryanair
|
Absolutely disgraceful service (I won't even call it service). They literally were the reason I missed a flight and did not even book me a new one. In fact, they made me pay £ 100 extra for a new ticket. Ridiculous so call airline company.Always try to avoid Ryanair. It will be worth it in the end even though some Ryanair tickets might be cheaper.
| 1
|
Vueling
|
Absolutely disgraceful that this company is allowed to continue operating, with so many negative experiences how are they still able to cause so many problems for customers?We had flights booked with them for a family trip to Barcelona and the amount of changes made to flight times and routes was ridiculous, it was almost like they were forcing us to cancel the flights. In the end we had no choice because for a 5 day trip Vueling had managed to cut it down to 2 days, purely by chopping and changing our booking. So to avoid upsetting and disappointing our kids further we cancelled with Vueling, and paid extra to travel with a reputable company.Please don't ignore the negative reviews, think twice about enabling such terrible companies to carry on causing misery!
| 1
|
Vueling
|
Absolutely disgraceful!!!!!We were unable to check in online prior to our arrival at the airport and were told by vueling that there was nothing to worry about, what a lie that was. Upon arrival at the airport we were unable to use the check in machines and were told to go to the desk. At the check in desk we were then told the airline had overbooked the flight by 46 people and we didn't have a seat!!!!!!!!! Our trip had been booked since last October!!We were then advised to go on through and wait at the gate to see if we were lucky enough to board our flight, as a group of 11 we didn't hold out much hope. And how right were we. They said 5 of us could board the flight (apparently the 5 passengers out of our 11 that were chose had priority over the other 6 as we had paid more, we all paid the same) the other 6 would have to wait and keep everything crossed that they could board the next flight. Absolutely disgusting 😡More money being spent at the airport by sitting around waiting to see if there were seats on the next flight, transfers missed the other side and having to pay out for a taxi. The weekend was ruined as everyone was stressed and worried as we were told the same thing may happen on our way home!!!
| 1
|
EasyJet
|
Absolutely disgraceful, I will not fly with easyJet again.It started off when we had to board the plane, easyJet staff picked out a number of people to measure hand luggage in their measuring carry on bagging area. We have been using this carry on luggage for every flight for a number of years, easyjet now states your luggage must go side ways ( even though on the plane it goes in length ways) our hand luggage was just off and they charged £96, staff was rude and unhelpful.The transfer in Palma was delayed over 1.5hrs because the back door on the bus wouldn't close so we all had to wait for another bus to transfer us.We called the helpline and they kept saying ( sorry about the experience but there is nothing we can do.On return... The flight was delayed for 40 mins back to Belfast no apology from the staff or pilot, bags took another 40 mins to come in and we missed our bus home.Don't fly with easyJet you are better paying the extra few pounds for a stress free holiday.
| 1
|
EasyJet
|
Absolutely disgraceful, what easyJet did to us today! Through their own incompetence and incompetent staff, they told us we had missed our flight, they confirmed it had gone even though we had sat in the departure lounge, waiting for the board to change for three hours! They then escorted us back through passport control and out of the airport telling us we had missed it, but admitting it was their fault! It was not until we were halfway home that we learned. Our flight, was still waiting to takeoff at Gatwick, and was in fact seven hours delayed. Easy jet have made us miss a family wedding and lose hundreds of pounds through their inadequate and quite frankly rude staff on the information desk! Outrageous and we will be taking this matter further!
| 1
|
Grupo AirFrance-KLM
|
Absolutely disgraceful. !! Do not use their app. Be very aware of it. My partner used his edreams app to purchase a Air France flight ticket departing this 27 June 2023 for his good friend. My partner had purchased his own ticket same date/flight price to this. When my partner confirmed all d passenger details was correct for his friend he purchased this ticket for his friend paying €1,100 using his edreams app The confirmation came back saying the ticket in my partner's name, not his frond de él. I have tried everything to fix the problem. This was obviously a tech error in edreams. I have contacted edreams from phone calls, emails, chats. They keep saying not their fault and to contact aer France. Aie France are no better. Saying same. I've contacted European consumer and minister of trav/transport. - all slow to reply. The time is coming nearer. My partner has 2 tickets flying in the same plane /flight on 27 June 2023 and his friend has no ticket. Absolutely disgraceful. I was willing to pay extra fee for edit of name that they even did. They totally put in wrong passenger. They also say that cannot be refunded. So that is dreams. Also my partner is a prime customer in edreams. This means nothing. Nightmare. Air France has been controlled they are not interested. They just keep saying go back to your travel agent. Air France is plane that my partner has two seats paid for with hard earn money he worked for. So they won't help us either. Very upsetting 🥹. Once they have your money. Nobody cares
| 1
|
Ryanair
|
Absolutely disgraceful. After the airline advised that they were cancelling the flight we were booked on in May in April we applied for a refund via there correct channel following a link from the email they sent. I was the sent a travel voucher, they blatantly ignored the request for a full refund which I applied for through the refund link. I then had to speak to an adviser via there chat bot to request a refund. I've been waiting since the 14th April for a refund and here excuse is still 'we have to wait until the finance department can return to work'. Well I bet they can return to work to make sure payrol is completed.
| 1
|
Ryanair
|
Absolutely disgusted at how Micheal O'Leary can rob people of their hard earned money. Booked to go to Tenerife and due to the fco advising not to go I could not get travel insurance and could not and would not take the risk of going as I have a 5 year old child who is under children's hospital for several different medical problems but instead of offering refunds like nearly all the other travel companies this company just robbed everyone's money without any consideration I lost just under £1000 as the only option they left me with was my child's health or losing money. It's day light robbery and how the government can allow this to happen is a joke I will never ever use this company again
| 1
|
EasyJet
|
Absolutely disgusted by the easy jet gate agent staff I was forced to pay extra even though my hand baggage was the allowed size . Horrible rude lady working at Manchester airport customers be aware . Upon complaining to easy jet they had the audacity to say that all there staff are well trained and know the rules. Utter nonsense easy jet you should be ashamed of your service you are providing or lack of service for that matter . Rest assured legal action will be taken against easy jet .
| 1
|
Ryanair
|
Absolutely disgusted by the way Ryanair has proceeded during the covid outbreak. I booked flights in Aug 2019 for a wedding in August 2020, the wedding postponed due to pandemic, Ryanair refuses to amend flight without charging £550, despite new flights being £409 cheaper than original flights and the fact that UK government if advising against all but essential travel to Portugal at present and the need to quarantine for 14 days upon return (just not feasible after 4 day trip!) apparently Ryanair has nothing to do with Uk government rules so flight is going ahead. After several hours on hold and numerous unhelpful staff I have given up and resided to the fact that I have given Ryanair £632 of my money for a service that Is impossible to use due to a worldwide health crisis and to add insult to Injury I have just had my mobile bill in and Ryanair actually charged me £132 for the privilege of being on hold for several hours to a phone line that does not state it premium from a mobile when you call, just one of the calls cost a shocking £47!! So well done rip-off Ryanair £764.00 for flights that I can't use - if only we could all earn money so easily!!! I would never ever use Ryanair again & will encourage everyone else to avoid with a barge pole!! Disgusting airline!!!!
| 1
|
Ryanair
|
Absolutely disgusted by this company. Honestly, they really are the worst company in the aviation industry. Absolutely shameful behaviour.After having to cancel and rebook a flight after THEY cancelled on half of my outbound trip, I've had to ju,p through every hoop imaginable to get my refund. Then they only refunded me for half the outbound journey, so now I have to prvide all the info again only this time they're asking for a "hand-written" signature on a pdf. It's clearly just a desperate attempt to get me to give up so they can keep the money paid. Really grubby behaviour which shouldn't be allowed in this day and age!
| 1
|
EasyJet
|
Absolutely disgusted how they simply abandoned myself & a plane load of passengers at Paphos Airport at 11pm on 8th March 2023, with the instruction of "we have cancelled your flight, you have to find another way to get to Bristol, you have to find your own accommodation & sort your own way of getting there". We had to go and collect our cases & leave the airport. Earliest flight back to Bristol is Wednesday 15th, so another week at my expense as I found a Jet2 flight then. The fight will begin for compensation when I get back.
| 1
|
Grupo IAG
|
Absolutely disgusted with BA. Our flights were cancelled on 1 May by BA even though the flight still departed. We had a connecting flight from Manchester to Heathrow which was cancelled due to weather so could not get compensation for that flight. But now it turns out we cannot get compensation for our flight to Seattle either even though BA actually cancelled it for us! don to fly BA they are a terrible company. I will never fly with them again. Untrustworthy!!
| 1
|
Grupo IAG
|
Absolutely disgusted with BA. Our flights were cancelled on 1 May by BA even though the flight still departed. We had a connecting flight from Manchester to Heathrow which was cancelled due to weather so could not get compensation for that flight. But now it turns out we cannot get compensation for our flight to Seattle either even though BA actually cancelled it for us. I will never fly with them again.
| 1
|
EasyJet
|
Absolutely disgusted with EasyJet Holidays!!Our holiday was cancelled twice due to the pandemic. We were given our money in vouchers last June (2021) with a 12 month expiry on them. We rebooked the holiday in February this year and the balance was due today. We've come to pay for the holiday today (09/06/22) and the voucher expired on 05/06/22. No where in their original message email did it state a expiry DATE on them. It just said '12 months'. To my understanding it is still within the 12 month period.We've had numerous calls with easyJet today and I am sickened at the poor customer service we have received. I eventually got through to a manager (HASSAN) and I can safely say I have never in my life been spoken to so disrespectfully. I can't quite believe that Hassan is trusted to be a manager. His whole attitude was wrong from the offset!So basically our holiday which was initially paid in full, has now been taken away from us and when asked where our money has gone, Hassan rudely said "I don't have the answer to that. All I can say is it's not money, it's a voucher".We will be taking this further but I will NEVER use this company again and it would be in EasyJet's best interest to listen to the recorded call and reconsider whether you think Hassan is actually someone you want working for your company, let alone managing others!!!!
| 1
|
Jet2.com
|
Absolutely disgusted with Jet 2 and how they have responded to the fact that our transfer did not turn up at our hotel to pick us up on our way home from our holiday. We were told we would recieve transfer information the day before which we did, told the coach would arrive at 9:30am approx. We waited outside the hotel on the hotel steps for an hour before contacting the jet 2 rep inside the hotel. The rep had seen us sat outside at 8:45am EARLY waiting for the coach and saw us sat there again an hour later whilst no coach had been. She called the transport for us who confirmed our coach was already on the way to the airport. The rep opened a case for us and stated she had seen for herself that no jet2 coach had arrived at our hotel. We were told we needed to pay £85 ourselves for a taxi to the airport, baring in mind we had no money left!! Extremely stressed as we were now running late to get to the airport we had to call a relative to borrow the money.30 days later we finally recieve an email from jet2 to advise they had GPS tracking to say our coach did turn up. Was this a random coach with no identifiable jet2 markings? We were sat on the steps so obviously if a coach did turn up they would have seen us?Absolutely disgusting customer service. This was our first time booking with jet2 who apparently have good customer service. Safe to say we will never book with them again. We had a great holiday with a really stressful end and are now out of pocket despite paying for jet2 to provide the transfer! Shocking.
| 1
|
Pegasus Airlines
|
Absolutely disgusted with Pegasus Airlines, i had booked a flight then unfortunately had to cancel, after a huge amount of searching their website I finally found the page in which to cancel the flight, this was 2 months ago and I have still yet to receive my refund and no communication or confirmation from Pegasus either, I did however receive email confirmation of my flight info.... a total joke
| 1
|
Ryanair
|
Absolutely disgusted with Ryanair! We booked a holiday to Tenerife, due to go in November and the return flight was through Ryanair. However when the national lockdown came into place, our flights going out were cancelled therefore we were unable to use our return flights to travel back from Tenerife, the return date was the 24rd November. We were asked if we could change our flights to a different date but in times of uncertainty we're reluctant to book another holiday due to the possibility it could be cancelled again. But we were told we could not get our money back or able to get a credit note. This is absolutely disgusting, we saved up for so long for this holiday to not only have the bad news that we couldn't go due to lockdown, then to not be able to get our money back or even a voucher! They will have profited from thousands of people doing this and it is criminal that they are allowed to get away with it! I've paid £250 for a flight I couldn't even get on for absolutely nothing! Disgusting, I will never ever use Ryanair again!
| 1
|
Ryanair
|
Absolutely disgusted with Ryanair's cavalier attitude towards their customers. I had a flight booked for August 2021 which was cancelled because of covid, I asked to change to the following August which they wouldn't allow. They would only let me change it up to December but Hungry is still in lockdown and you have to quarantine for 14 days on arrival. For me to change it to August 2022 I would be charged the difference in the flight, which I have absolutely no issue with. But also an additional £45 each way summer fee according to their supervisor which wouldn't be charged if I cancelled the booking and booked again. Any other airline that any of my friends have used have not been charged. After the last few years we have had for them to capitalise on people's misery is an absolute disgrace. They should be ashamed of themselves.
| 1
|
Ryanair
|
Absolutely disgusted with Ryanair, Our son and his family booked with them to come out to Spain from the U k for holidays, on booking he had to also select and pay for the seats to ensure that their 2 sons ,his wife and himself could sit together disgusting, Surely there is a safe guarding issue here unsure who there 2 year old Son and there 4 year old son will be sitting next to,also if one of the children needs one of there parents it might be quite noisy for some of the other passengers.what is Ryanair thinking they need to rebuild bridges Not destroy them.Put the seat cost on the ticket not seat selection, people would accept this rather than getting us all fired up I'm fumein, Clive Cornwall.
| 1
|
Ryanair
|
Absolutely disgusted with Ryanair. Cancelled our flights minutes after we booked on the 6th April 2024 . Told we were being refunded. As yet no refund, looks like its gone out of our bank account. Talking to Ryanair chat is a waste of time, very unhelpful. Told us to go into wallet, can't even get into wallet. Can't even get flight info. Emailed them so many times, no reply, can't even get through to anyone on the phone. Absolutely livid with their service
| 1
|
EasyJet
|
Absolutely disgusted with an easy jet employee on a power trip that charged be £48 for having a slightly bigger bag than I should have. They talked to me like I had just committed a serious crime. I have travelled with the same bag at least 50 times and have never been charged. Will never fly with them again
| 1
|
EasyJet
|
Absolutely disgusted with easy jet and their inability to deal with the most simplest changes as you cannot do anything on their website as the helpful idiot says on ten phone whilst waiting over two hours to be cut offI think we will all remember this appalling lack of customer service and take out claims via atol as we can never speak to them !
| 1
|
EasyJet
|
Absolutely disgusted with easyjet advisors, 7 phone calls and getting nowhere, being left on hold for long periods, been told one of my passengers that I Added is not on the flight, even though I have an email stating this. I have booked another 3 holidays with easyjet and they will be my last. STAY CLEAR OF EASYJET, IF YOU EXPERIENCE PROBLEMS THEY WILL NOT BE FIXED,
| 1
|
EasyJet
|
Absolutely disgusted with the customer service from Easyjet. Having flown with this company many times over the years I feel their treatment of customers who have suffered enormous stress financially during this pandemic is outrageous. My reasoning for this is simple. I booked flights in January for Sicily in 2 weeks. I have attempted on many occasions to call and waited on hold for hours. I even emailed in also. After finally getting through on the phone line I explained my dissatisfaction when trying to change flights to the same time next year due to the holiday being rescheduled due to Covid. A flight came up on the website with a £23 fee to change. I entered my bank details and the site crashed. I tried again immediately - cost £124 each for 4 people, then £224, then £336. I couldn't believe it. To make it more stressful after explaining the website issues to the operator I was then informed on the phone that there isn't even a flight on the day I chose although the website stated there was. What happens now? I am set to lose £724! DISGRACEFUL!
| 1
|
EasyJet
|
Absolutely disgusted with their lack of customer service. I had my long awaited holiday cancelled because I didn't receive an email saying I needed to pay the final payment. I called to explain that I would pay immediately but they said that wasn't possible. I had to rebook at the current price which was £3k more! Obviously I didn't pay that and had to go somewhere completely different. Shocked there was no call to check with me before cancelling. They have ruined our much needed holiday and I wouldn't book with them again 😡
| 1
|
Grupo IAG
|
Absolutely disgusted with this airline. The pilot allowed a group of drunk people on board - utterly ridiculous decision. After sitting around for 2-3 hours, the flight was cancelled, at 23.55. No staff available to provide help/support to customers. Alternative flight not offered. Earliest flight I could get was with Ryanair at £644! Lost a day's income. Aer Lingus offered EUR 87! Not nearly enough to compensate for loss of income/cost of flight, cost of taxi.
| 2
|
Grupo IAG
|
Absolutely disgusted! Booked a few days away in Edinburgh a few months back as a birthday present for my partner. Had rang around 2 weeks before my flight date to cancel as both Belfast and Edinburgh had went into a further lockdown. The advisor told me even though I couldn't get a refund as the flight hadn't officially been cancelled, that he could move the flights to the same dates next year due to "exceptional circumstances" free of charge. He then advised me to wait until 24 hours before my flight to do this as there was a chance I could get my money back in the event that the flight was cancelled. This was not the case however and when I rang to get the dates changed I was told by another advisor that there would be an additional charge of £168.00 on top of the £150.00 I had already paid. When I disputed this and told him about the previous conversation he became quite blunt and rude and told me to wait until 2 hours before my 7am flight to see if they were going to cancel it if I wanted my refund? Not usually one to write reviews at all, but I have never been so appalled or angry in my entire life, I think in the middle of a global pandemic, where people are struggling enough as it is, for an airline to blatantly rob people is beyond a joke! Basically, the fact that there's a lockdown means nothing when it comes to travelling, even though some people can not afford to take a further 2 weeks isolation period off work. I have handed Aer Lingus £150.00 of my money for nothing and have been refused a refund even due to the circumstances or even the basic courtesy of a flight change 1 year in advance. I have never heard of anything this disgraceful happening with an airline and I certainly will not be travelling the thieves again, and will be advising others not to either.
| 1
|
Ryanair
|
Absolutely disgusted!!! We were supposed to be flying from Naples to Milan, to then catch another flight home from Milan to Bristol. The flight was delayed by 2 hours which meant we would miss the next flight home, and also get stuck in Milan as there was no other flights available. We decided to stay in Naples as there was a flight back from here to Stansted tomorrow.No assistance from anybody. To make matters worse, we tried to get our luggage back during the delayed period but no one can help us. We were assured our luggage would not leave without us, so waited for a further 2hours for it to be returned to us, only then to be told it's on board the plane to Milan. £200 for a room for the night in Naples. The worse thing, my partner will now miss her best friend's wedding tomorrow. Tears of frustration. Never.. Never again!!!
| 1
|
Ryanair
|
Absolutely disgusted, I thought this was meant to be a budget airline? I booked a surprise trip for my brother and his girlfriend, i was terribly embarrassed to find out that they were unable to sit next to each other although there were plenty of seats available on the plane. I did not realize they added this extra cost which it does not make sense, i understand if you were requested to pay extra for choosing a better seat with more space but to pay extra to sit with your family for the same type of sh***ty seats has left me speechless.Their customer service is the worse i have experienced, lacking professionalism, training and manners. if you are unable to give the service a paying customer is looking for move on get off that seat and allow an unemployed individual to sit on there but then again it is the training provided that i blame not necessarily the employee itself.What happens to family members with young children? do they expect a two year old to sit miles away from his mum and dad?
| 1
|
Ryanair
|
Absolutely disgusting ! No cancellation policy, after loosing 416 pounds to a flight that I will never use , I tried to change the flight destination , they asked me to pay a flight change fee that will not be taken from the original price , they tried to charge me 110 pounds on the top of that even though applying the fees into what I had already paid would only come to 300 out of 416 pounds ...... buying a new flight would cost me 100 pounds which means that it s 10 pounds cheaper than the flight change . This is pure theft and I am meeting my solicitor on Monday , I will never fly with those thieves ever again!
| 1
|
Ryanair
|
Absolutely disgusting airline we will never use them again! Baggage confusion I had to pay an extra £25 as my cabin bag wasn't allowed with it being a hard case yet my partners bag which was bigger and heavier was allowed so doesn't make sense atall..have to pay to sit next to your partner which is done on purpose just to make them more money have even witnessed kids getting being separated from their parents which is ludicrous!! Would of been a lot cheaper to fly with easy jet after all the added extra costs. Came back on Friday from Lanzarote everyone got put on the plane to then say we had a 1hour 55 min delay and had to sit on the plane and wait and never got offered any drink or food voucher they knew there would be a delay before loading everyone on so ridiculous decision!!Hopefully the next airline to collapse! Awful!
| 1
|
Ryanair
|
Absolutely disgusting airline who actively rip off their passenger. Flew from Manchester to Tenerife, ok wasn't the best flight with very few services and clearly overworked staff who weren't very friendly and had that couldn't be bothered attit6but hey, I expected that on a budget flight. I object to paying the extortionate charges for luggage so I just booked hand luggage. No problem at Manchester but flying back from Tenerife, they decided to charge me 25 euros for the privilege. Absolute rip off and a total disgrace where they know you have no option other than to pay it. Legal thieves. I will never fly Ryan air again and would advise anyone traveling to use jet2 instead
| 1
|
Ryanair
|
Absolutely disgusting airline! Firstly they have hardly anyone working from them who can speak English in the gates for boarding. Secondly me and my family including two infant children got to the gate 25 minutes before the flight was about to go and was refused on. They even went out of their way to take our luggage off the plane which would've took the more time to let me and my family on. They wouldn't put us on an alternative flight and left us stranded in the airport with no one to help us as they couldn't speak English. DO NOT FLY WITH THESE !! You are not in good hands
| 1
|
EasyJet
|
Absolutely disgusting airline! My bag got damaged beyond belief on the 16/6/2022…. I attempted to find ground staff on landing- not a single agent to be found near baggage reclaim. Spoke to a lady landslide who was not at all helpful but told me to fill out a form online…. I did that 6 weeks ago and not a single acknowledgement since! I complained via their Facebook page and got told to fill out the damaged baggage form online…… I had already explained I had done that several weeks ago despite being told online that you get a reply 10 working days later! This company are absolute robbers and do not care about their customers in the slightest. I paid for luggage, the flight was not cheap and I have been totally ignored and ripped off. DO NOT USE THIS COMPANY!!!! I am now speak with a solicitor so Easy Jet will have to pay my legal fees when this case finally gets resolved but the stress and total disregard for their customers is unbelievable!!!
| 1
|
EasyJet
|
Absolutely disgusting airline. I managed to avoid until now but so it happened that there were some convenient flights at the airport closer to us. They scam you at every step of the way. We had a small bag measured very accurately to the dimensions of a small cabin bag included in the price (which was anything but cheap) but not included wheels in the measurement. They charged £48 one way otherwise the would not let me board the flight. Honestly, i have no idea why people actually fly with scamers like these. It is certainly the first and last time for me.
| 1
|
Grupo IAG
|
Absolutely disgusting airline. If I ever had to use them again I would sooner not go on holiday. Food not good. Lack of snacks, only soft drinks included, no wine List goes on. That’s before I start on the delays.
| 1
|
Wizz Air
|
Absolutely disgusting airline. Rip off artists, extortionate additional costs for seat selection and hand luggage and don't forget to check in online because if you dare decide to wait to check in at the airport, you will be charged £50 to get your boarding pass printed. Lousy customer service, cannot even be bothered to respond to complaints. Rude staff, cheap nasty food.... overall the worst airline I have ever used!
| 1
|
Ryanair
|
Absolutely disgusting airline. They lost our luggage on an outward flight Edinburg to Naples - in fact they knowingly did not load any luggage and did not inform us at any point that the flight was, first of all delayed, let alone that they failed to load the luggage. Even after this brazen act of disregard for their customers we have received no guidance/advice on how to get our luggage back. After having to buy new clothes/toiletries whilst also trying to enjoy our holiday, we have also had to chase them in order to find out how to start the process of getting our bags back (or claiming compensation). I can't imagine a company with more contempt/disregard for their customers. We are now back home, still without luggage, still without information on whether we will get our luggage back.
| 1
|
Grupo IAG
|
Absolutely disgusting behaviour from a Manager stewardess on a BA flight from London to Las Vegas last week, the way she spoke to me was sheer arrogance and on a major power trip, and I had to sit there and take it, or i was threatened with being removed from the flight prior to take off all because I wanted a drink, as we sat there for 1 hour delayed, i also reclined my chair to see how far it went back, and the cow behind me complained, now I will tell u if she spoke to me the way she did outwith the plane she would have known about it, the first and only time I will ever fly with BA I hope the Stewardess sees this comment.
| 1
|
Ryanair
|
Absolutely disgusting behaviour they make it impossible to get a refund for a flight cancellation. Will never use again they have no customer care and dont give a toss about anyone. Please burn to the ground and rot.
| 1
|
Ryanair
|
Absolutely disgusting behaviour, Ryan air had put everyone on the plane. We've all sat on the plane for over an hour, whilst ryan air waited for a person they had lost, then as we had sat there for so long they had to put more fuel in. embarrassing behaviour on behalf off this company, extremely disappointing. would not even give this company 1 star. when pulling down table from chair infront it was covered in dirt and muck.
| 1
|
Ryanair
|
Absolutely disgusting business!I've been trying to change my flights now every day for weeks and Ryanair give no help whatsoever! I've called every day and it won't even put you through to any team, I've been on the app and it has constant errors and when you speak on the live chat they give you no help whatsoever. I desperately need to change my flights and they make it impossible to do! Please can someone get in touch with me ASAP I need these changed!
| 1
|
Wizz Air
|
Absolutely disgusting company , I'll never fly with them again . If your bag is slightly bigger they charging you £48 proper robbery con artists untrustworthy, always delayed tonight 1.5 H delay, I'm tired and sick of this Hungarian company who is taking the Micky out of all of us …,guys please please please don't use them again .
| 1
|
EasyJet
|
Absolutely disgusting company customer service is absolutely terrible. To increase the baggage policy so can I have the smallest bag for free. I already paid for an extra bag and they have done enough to charge me an extra £24 on top of the £21 I already paid for my bag bear in mind I only had one bag. I will make sure I read them the riot act every day. Also the plane was dirty. I found gum at the back of my seat and my suitcase came back with stains on it and wet.
| 1
|
EasyJet
|
Absolutely disgusting company they came to world to rip everybody's moneyNo sense at all exchanging tickets better of buy new ones and loos exciting tickets
| 1
|
EasyJet
|
Absolutely disgusting company to deal with, will never ever book with them again.Tried to remove 2 names from our holiday and they rebooked the whole holiday at an increased price! Now no one will sort it out, phone been put down on multiple occasions. Absolute disgrace of a company. Shame on you easyJet.
| 1
|
Ryanair
|
Absolutely disgusting company! Quick enough taking my money but can't be bothered to refund me back. Really hope this company goes bust!!!
| 1
|
Ryanair
|
Absolutely disgusting company, I am aware from flying a lot that Ryan air over book flights. However I arrived at Leeds Bradford for a flight to Dublin with my 6 year old daughter. The flight was delayed for 6 hours and then when the flight arrived she was pulled from the flight, obviously I had to come off the flight also but I do not know how this is allowed. A 6 year old pulled because they over booked the flight!! And no one cared, not one Ryan air member of staff available to talk to and sort the situation instead a 20 year old girl working for the airport had to try and help but just advised Ryan air would not get back to them. Said she could try and get me a flight (which was also fully booked) a further 5 hours later at which point we would have been in the airport for over 15 hours, a £3 voucher was given for the delay. No care from customer care, and compensation is for the delayed flight but not for hotel, and new flights with aire lingus. I would like someone to get in touch with me regarding why a 6 year old would be included in the removal of passengers on an over booked flight.
| 1
|
Ryanair
|
Absolutely disgusting company, the check in staff are extremely rude and have a bad attitude. The woman refused to give me her name due to the fact she knew she was being vile and I would be making a complaint about her. I have now made a complaint directly to Ryan Air but it will not make much difference as the whole company is poor. Budget airline!! Although you may think you're getting a good flight it's irrelevant when going with horrible staff and an extremely poor flight company. I will never use them ever again!!
| 1
|
Ryanair
|
Absolutely disgusting company. Had to change a flight as the circumstances were totally out of my control. Don't have the new dates yet so they've stated I'll just lose full money rather than be able to change them!!
| 1
|
Norwegian
|
Absolutely disgusting company.Had a family trip to Florida booked for 2020…£10,500. Of course Covid hit and the flight was cancelled. We were given cash points and we re booked new flights for this year august. These were then cancelled again and Norwegian have stopped flying to the States completely. This is the only place we wanted to go to so asked for a cash refund because they did not provide the service we paid for and won't be able to as it's not a country they will be flying to anytime soon. They refuse to give me my money back and then removed the ability to use points. Then they allow you to use points but for part payment so they want even more of my money just to be able to use the points we have. The points expire next December but I refuse to give this disgusting despicable company anymore of my money. Most of the flights aren't even direct and a trip to Ireland will take 14 hours!!! I can't believe this company is still allowed to continue operating. They are nothing but common thieves. I feel so sorry for anyone that has lost money to this scum company. The amount we lost had taken years of savings and now a trip to America won't be possible for our family. I have tried every avenue to get help with retrieving our money but with no other outcome than 'it's gone'If anyone has any advice or help I welcome it all. Norwegian Airlines you are an absolute disgrace of a company!!!!
| 1
|
EasyJet
|
Absolutely disgusting company.Lost my job due to redundancy and could not afford to go on holiday. They would not give me my money back and was struggling to live and feed my family. This has been going on for months and they will not give me my money back. We are paying for a holiday that we cannot and are not going on. I would never use easyjet again and they have caused me a lot more stress after being made redundant.
| 1
|
EasyJet
|
Absolutely disgusting costumer service. My flight was cancelled less then 2 hrs before departure,but the problem is the behaviour from their staff after. I asked about free accommodation and they said I'm not entitled to anything at all. I tried to ask a question and all staff walked away from me for 1,5 hrs. Please do yourself a favour and never fly with this company.
| 1
|
Ryanair
|
Absolutely disgusting customer service absolutely ridiculous policies. Zero help or advice after STEALING our money, take my advice and do NOT USE RYANAIR they are the epitome of rich taking from the poor to make the rich richer.
| 1
|
EasyJet
|
Absolutely disgusting customer service and I will NEVER fly with EasyJet again!Our flights home were cancelled a few hours before we were due to go home due to the signalling issues over the UK. Whilst the issue was out of easyJet's control how they deal with situations and help families resolve issues is totally within their control! We received no notification our flight was cancelled and only knew cause we had heard about the issues back home in the UK so were checking our flight ourselves! When we realised it was cancelled I called easyJet straight away to see what we do! Bearing in mind I have 2 children under the age of 12! The "customer service" on the phone was diabolical to say the least! Clearly reading from a script and repeating sorry ma'am I have given you all the options available! Apart from there was no options, our flights were moved to two days later, not ideal but fine, however nothing about helping us with somewhere to stay until then! After going round in circles for 45 minutes I asked to speak to a supervisor or manager as I wasn't happy with how the situation was being handled and wasn't willing to get off the phone and wait "90 minutes" for someone to call me back with hotel details! Booking a hotel takes minutes and can be done whilst on the phone, I knew I would never get back through due to how busy they would be! Despite asking many times and explaining my children were sat on the floor outside Disneyland they would not put me through to anyone senior and just said I would get a call back within 48-72 hours, which is a joke! After realising we weren't going to get anywhere I agreed for them to sort the hotel and get back to me within 90 minutes with the details, in the mean time we just had to wait as we had checked out of our hotel that morning! That was 5 days ago and I have never heard from easyJet again! They never confirmed my rearranged flights, never sorted out a hotel for my family and have not responded to my emails, Facebook posts, Private messages and you can't get through on the phone! So as far as they are aware my children had to sleep on the floor for two days and they haven't even had the decency to respond to any of my complaints! We were not the only family stuck outside Disney with this issue, there were many families, all of which we were easyJet and having the exact same issue! They might be cheap, but it's not worth the risk that if something goes wrong they won't be there to help you! I would rather spend a bit extra money to make sure my family will be looked after if something goes wrong. None of my family or friends will ever use easyJet again!
| 1
|
Grupo AirFrance-KLM
|
Absolutely disgusting customer service and performance form this terrible airline. Missing baggage, rude customer service reps, avoiding paying refunds. My advice would to not fly with them.
| 1
|
Ryanair
|
Absolutely disgusting customer service!!! Been loyal customer but no more! Never been treated with so much disrespect and rude attitude! I was unable to complete check in due to technical failure ( tried to check in 17 hours prior to my flight at least 20-30 times ) as it would not let me complete check in and pick free luggage option but was forcing me to pay £25 instead for check in luggage. I couldn't go back, close or skip that page so I wasn't able to check in. I was charged at the airport almost £60 and told to contact CS team and told. they would refund me the money but instead got very rude email back stating it was all my fault. Absolutely DISGUSTING.NEVER AGAIN. AVOID this scam airline!!!
| 1
|
Ryanair
|
Absolutely disgusting customer service!!! I waited 20 minutes to speak to someone of which their was no apology for. I will NEVER AGAIN FLY RYANAIR. I'm flying tomorrow with them and I haven't been able to secure a space for my luggage. Their silly luggage packages are designed to rip people off and when I called to speak to a 'Human being' about my experience, they rudely talk OVER YOU. How insane is it to pay £20 to carry your cabin luggage on board with you!!!! WHO DOES THAT?
| 1
|
Subsets and Splits
No community queries yet
The top public SQL queries from the community will appear here once available.