Airline
stringclasses 16
values | Review
stringlengths 6
5.97k
| Rating
int64 1
10
|
|---|---|---|
Ryanair
|
Absolutely disgusting customer service!!!! They almost missed me my flight and were extremely aggressive. I was told that my bag is bigger so I had to pay extra. I already paid 10 times the normal ticket price and for a small bag pack that I carry with me everywhere and never was told I had to pay extra before including Ryanair but all of sudden the same bag, which was not even 2kg and had my thick jacket which took most of the space. I believe everyone is allowed one small bag pack but I was told I had to either leave the bag or had to miss the flight and if I still wanted to take my bag with me without paying the fee, they would have to call the police.I felt extremely disappointed at the customer service and how I was threatened about the police when I just said I shouldn't be charged extra and didn't want to pay. The lady called Jana was extremely rude and aggressive. It was only a flight from Dublin to Edinburgh almost about an hour and how much bag weighed about 2 kg. I even told her I would remove some stuff from my bag but she said there was no time as the flight is about to leave. If they start boarding late, why do I have to pay fee for that? I am extremely extremely disappointed and honestly I never had this bad customer service in my life. I had a very long flight. Before that and didn't sleep all night. We are humans and we can at least be treated like humans if you don't want to give good customer service, at least be a human. This effected my mental health so much that it took ages for me recover. It's sometimes not even about money, it's how you are treated. The person checked my passport first and then reacted in a very aggressive way. It felt like she was racist after seeing my name.
| 1
|
Ryanair
|
Absolutely disgusting customer service, rip off company.Ryanair will sting you for whatever they can get out of you ! Beware !,,,
| 1
|
Turkish Airlines
|
Absolutely disgusting customer service. They lost our luggage and have no regard whats so ever for the trouble they caused. I fully understand that bags go astray, it happens but take some responsibility. At least attempt to rectify the situation. The customer service is a disgrace! They're difficult to contact and they're not interested when you do! I most definitely would not recommend this airline.
| 1
|
Lufthansa
|
Absolutely disgusting experience - 2 cancelled and 1 delayed flight, no compensation, rebooking, apology or basic sense of human decency. Absolutely disgraceful - you should be ashamed.
| 1
|
Ryanair
|
Absolutely disgusting experience with Ryan air. We have tried to change the name on the flight to another passenger all week. All the online calls have been a joke transferring us on hold for over an hour with no one at the end of the line. As they said on the phone you would be able to do it at the check in at airport. We got to the airport and no one would help. Apparently it's not even possible to change we was told the only way was to purchase a new ticket.
| 1
|
EasyJet
|
Absolutely disgusting experience with easyJet as of late. The team at Bristol Airport tried to prevent us 3 times to board the plane to Amsterdam as we are not Dutch residents, but no where does it state that you have to be.In addition to this, we paid extra to change our flights which were then cancelled, EasyJet put us back on the original flight and refused to refund the cost to change the flight.The attitudes of all were disgusting, including the staff on the phones and the staff at the airport. I will continue to fly KLM in the future.
| 1
|
Ryanair
|
Absolutely disgusting experience with how the situation was handled by the Ryanair. The flight was delayed for 5 hours and all the passengers were helnd inside the aircraft for those 5 hours. No refreshments were given no drinks, no food, the passengers even had to buy it from their own money and no compensations for it was given and that's not the worst part, since we were in the aircraft the supplies were not refilled so they've quickly ran out meaning that the passengers won't be allowed to even buy what they wanted. Also, the water in the toilets quickly ran out meaning that passengers were not able to wash their hands or use the sink for other reasons. The staff was unsupportive and couldn't give the explanation on why the flight was delayed and later the captain provided several different unrelated reasons (staff shortage, air traffic issues, and even storms), so the situation was not elaborated and clarified on exactly what's going on for those who waited 5 hours inside the plane. Later when you try to fill out the EU261 form the site automatically reject it due to the statement that the flight was cancelled due to bad weather which was not the case, so you cant even ask for compensation and need go through ECC and your national enforcement bodies rather than discussing the issue with their support because all you get is just bunch of automated responses and macros.
| 1
|
Ryanair
|
Absolutely disgusting frauds. First of all charged me £55 each for checking in at the Airport, charged me £25 plus £8 for cabin bags to upgrade to rubbish priority boarding. Rubbish rubbish service overall. Avoid these scums as they have loopholes to rip customers off. Never ever using them and will tell 100's of people not to use them too on my social media. My trip was meant to be only £158 for return it ended up £278. Rip offs.
| 1
|
Ryanair
|
Absolutely disgusting from a company , flights offered to be cancelled or changed , unable to contact them , several emails sent , phone calls , website not accepting booking reference names or numbers !!! Never again will I use a company that abuses member of the public as they have !!!
| 1
|
Pegasus Airlines
|
Absolutely disgusting from check in to the flight.Staff doesnt know the procedures and new regulations.
| 1
|
Vueling
|
Absolutely disgusting handling of our luggage. I flew from Copenhagen to Paris on 1. October with the intend of staying for 1 month. It is now the 9th of october i have still not received my luggage. Abysmally bad handling of Vueling who not only losses luggage from their passengers like coins are lost from an open pocket, but they are extremely rude in their service and does nothing to retrieve my luggage. I AM STUCK WITHOUT NOTHING because of Vueling. Never ever flying with this company again.
| 1
|
Ryanair
|
Absolutely disgusting how they are treating their staff. Long hours over worked and then sack my friend after one no show as she was out of hours. Disgusting. Put the CEO in front of me and let me have 5 minutes with this Irish tw4t in a closed room.
| 1
|
EasyJet
|
Absolutely disgusting left my daughter 5 days waiting for lost luggage no help just fobbing her off day after day promised her it will be here today now Monday the day she flies home absolutely disgusting my daughter is distraught with absolutely nothing only clothes she went in !!!! Nobody go with this airline again I certainly won't !!!!
| 1
|
EasyJet
|
Absolutely disgusting money grabbing thieves!! Upon booking they had a protection promise which states we could cancel for a full refund 28 days before we fly. Tried to get a refund and surprise suprise they won't issue one. Pulled every excuse in the book saying that's only for package holidays and not flights. Over £600 they've robbed of us. Will be contacting the bank to report it is a fraud and a breach of their contract. Disgusting thieves.
| 1
|
Lufthansa
|
Absolutely disgusting pathetic company. Please NEVER use this company EVER .cancelled flights changed gates lost our luggage.Been in Rome 5days STILL no luggage,cost us hundreds of euros to buy new clothes and essentials for the whole trip.NO communication what's so ever,throughout the 5days with Lufthansa.all they were bothered about was us checking in for the flight home (with no luggage still) absolutely disgusting behaviour please stay away from this company 🤬🤬🤬🤬🤬
| 1
|
Ryanair
|
Absolutely disgusting service . Paid for flights 04/01/2020. Flights booked for the 19/04/2020. I have chatted on live web also sent e mails for a cash refund. All I have received is a basic e mail. Mr O'Leary was on breakfast tv last week saying all March and April refunds would be received by last Friday. I have contacted BBC Breakfast due to his lies . Never again would I book with Ryanair. I have spent hours upon hours trying to speak to someone they do not care for customer at all .
| 1
|
Ryanair
|
Absolutely disgusting service I was unable to check in online when travelling from Shannon to Gatwick each time they gave me a code to open the app the code was not accepted until 1 hour 55 min before departure so we then needed to get our boarding cards printed at the airport really rude and aggressive checkin clerk demanded 110 euros to print the boarding pass even though she could see on my phone I had tried to check in When we asked to speak to a supervisor she said we would need to wait 3 hours absolutely ridiculous never fly with this company
| 1
|
EasyJet
|
Absolutely disgusting service by easyjet. Called to get advice about changing my flights to Scotland due to changed in their local lockdowns and told I had until the 14th October to make amendments, which would be free of the usual amendment charges. Great, that was initially very helpful. Unfortunately on their site, the amendment charges were added, totalling more than the original flights were worth, so I left the site and tried the next day, still the same issue. I called today to make the changes over the phone only to be told that because I was a 'no show' I have now lost the right to rebook the outgoing flight. Forgive me for being more than a little frustrated at this point, but the telephone agent did absolutely nothing to appease this and found it all to much to deal with, so hung up on me.....bless him. I called again and went through the same conversation and when I asked to speak to a supervisor I was placed on hold and just left. I was given incorrect information in the first place, given absolutely no help in changing my flights, had to deal with easyJet colleagues who know absolutely nothing of customer service, and am now out of pocket. Well done easyJet, another dissatisfied customer! Please avoid booking with this company, they don't care about you and are only their to take your money and never be helpful in any way. Disgusting service!
| 1
|
Grupo IAG
|
Absolutely disgusting service from the worst airline in the world. We have had our flights booked with BA for 9 months (London Gatwick to Faro) and last night we received an e-mail informing us that the return flights were cancelled. No reason given, just "hard luck, your flights are cancelled". We tried to amend our booking online, but you can't amend 1 leg of a return trip, so it tells you to contact them - which you can't because all the phone lines don't connect to a human. The online chatbot directs you to the website, which directs you to call them, which you can't do, so you go round an round in an endless loop. In the end it was easier to cancel the entire booking and book with EasyJet. British Airways don't care about their customers, they care about getting your money, then they couldn't care less about you. When they finally go out of business I'll dance on their corporate grave.
| 1
|
EasyJet
|
Absolutely disgusting service! We had faced discrimination from Loufer and Emmanuel at Manchester Airport under special assistance. They refused to give us the special assistance we booked, poor attitude. The man from the special assistance hub got into an argument with them. Letting them know that we had booked special assistance and we were entitled to it. They both didn't care and looked like they did not want to be there. We were failed under the Equality Act 2010 by EasyJet. One young lady that worked for EasyJet was kind and supportive but then when I went back as I left my water Emmanuel and Loufer were both bullying her! I will never fly with EasyJet again!!! It's not a company I'd want to associate with.I phoned to log my complaint in regards to Loufer and Emmanuel for them to have left a note saying we queued in the easyJet plus line and not the special assistance line. Lies and if that was the case all they needed to do was redirect us!
| 1
|
EasyJet
|
Absolutely disgusting service!Staff are rude and very disrespectful, disregard questions asked!!I will not be flying with easyJet again after my horrid experience.AVOID AVOID AVOID
| 1
|
Ryanair
|
Absolutely disgusting service, having given this company many years of custom and loyalty, it means nothing. Proved to Ryanair that they deliberately misled me into buying a full price flexi-fare on the Ryanair App, whilst they knew, a regular plus fare would be cheaper, with no change fee promotion. As they were promoting a 'no change fee' ticket on the website, but not on the Ryanair App, so why if I had of known, would I purchase the more expensive ticket.Complete and utter blatant scam.
| 1
|
EasyJet
|
Absolutely disgusting service. We got up at 2am this morning to go to Eurodisney from Bristol Airport. We obtained boarding passes two weeks ago after travel republic informed us our holiday would be going ahead. Arrived at the airport this morning to be told that there were no flights to paris today. Ummm, yeah, updating your app which informed us that the flight was still scheduled would have been really helpful Easyjet. Two distraught children, no apology, no refund and no help whatsoever.
| 1
|
Ryanair
|
Absolutely disgusting that Ryanair doesn't provide priority boarding for those with babies/small families even if you've paid for it!
| 1
|
Grupo AirFrance-KLM
|
Absolutely disgusting that they are refusing to refund people
| 1
|
EasyJet
|
Absolutely disgusting treatment. I've booked a flight which was showing is leaving every day at 12:15 and then I noticed it disappeared from the schedule every single day despite me calling easyJet three times and they've given a different excuse each time from a flight with sold to social distancing to they can only operate two flights a day to Berlin which none of the times suit me. Explained this and asked for a refund and was told I could only get my taxes back even though they know the flight is not going to operate, I could only get all my money back once the flight is cancelled and the other other airlines put their prices up.When I spoke to Elaine and manager on the telephone firstly she told me she can't refund me because she has to remain consistent and secondly she hung up on me.When I called back I was told no manager was known by the name of Elaine.
| 1
|
Wizz Air
|
Absolutely disgusting! Flights booked, they changed flights without consultation, requested refund, still waiting. Cannot contact anyone, telephone number cost £1.50 per minute. Chatbot can never get through. Going down the legal route now for a refund so DO NOT EVER USE this organisation they are absolutely awful!
| 1
|
Ryanair
|
Absolutely disgusting! Given the current pandemic, Ryan Air have accepted no responsibility for social distancing and instead try to make profit. The seats were dirty and unclean and passengers were forced to sit next to each-other, ignoring government guidelines. I am appalled at how this airline is still operating and profiting off of the vulnerable.
| 1
|
Iberia
|
Absolutely disgusting! I've called the agent to tell him I've got a wife with my daughter 2year old they gonna missed the flight connection at Madrid.The delayed caused by Iberia company.The guy comes with solutions I have to pay £100 to each of them to put the aircraft from Madrid to Heathrow Terminal 3. On hold !!As is not they fault.... Iberia caused the delay. It looks as scammers!!The flight from Algeria should departure at 13:10 then delayed 1:10 so they missed connections flight. And he is the trick you call them to help you!!The deep you in to it!! This is should be published to the media
| 1
|
Pegasus Airlines
|
Absolutely disgusting, I seen on desk 2 pegasus staff and two old peoples came and they can't speak English they were have all the things I seen it but they said desk it's close this is happened 1 hour 10 minutes before flight I see when I was coming in back from smoking area. They have to help the people specially kids womens and elderly people's. I feel sorry about them
| 1
|
EasyJet
|
Absolutely disgusting. Easy Jet ground staff made my 9 year old autistic daughter empty a small cabin bag which only consisted of 2 teddy bears because the small wheels on the case made the bag slightly too big to fit in their bag sizing box! No empathy that my daughter was autistic or upset , extremely rude to myself and my daughter leaving her in tears. Easy jet then wanted to charge me £60 for the privilege of this upset! I refused to pay the £60 due to the attitude and treatment of the staff and so they took the entire case off my daughter and threatened to void her travel! My 9 year old daughter was shaking and left extremely frightened by this experience and the rudeness of the staff ! Easy jet you should be ashamed of yourselves!
| 1
|
Ryanair
|
Absolutely disgusting. In a time when we all should be pulling together. Re written terms and conditions in pandemic ! In a time when companies are going under. Mr O'Leary we as the customer can also make you go under. I am going to do my utmost to try and stop people booking with Ryanair. They don't give a damn about customer care. He has clearly stated so himself "low cost budget airline no need for customer care" and we truely don't get any customer service. Lost money as they won't give voucher for flights as country gone into Amber. But they still flying there. Nightmare customer service rude and arrogant
| 1
|
Turkish Airlines
|
Absolutely disgusting. Racist, unprofessional, so bitter, their services are not services even wizair has better service than this horrible horrible company and people. They steal your money then blame it on you.DO NOT FLY WITH THESE RACIST.FYI, they say if you are not happy contact us then they reply with such petty way and try to patronise you.
| 1
|
Wizz Air
|
Absolutely disgusting. Terrible service from the beginning to the end. Multiple extra charges for reasons which were not made clear anywhere on the website or in emails sent by Wizzair. Looks cheap, but in reality will end up more expensive than every reputable airline out there, just lacking leg room and given a slab of plastic for a headrest.
| 1
|
EasyJet
|
Absolutely disgusting.Taken away the option of getting a refund online and play a recorded message on the phone line saying they are too busy to take the call. I will never fly EasyJet again. Please all boycott this terrible airline after Covid-19 and send them out of business. They don't deserve any custom after treating people this way!
| 1
|
EasyJet
|
Absolutely dog poop company seems like no1 can answer a phone to speak to an actual person pay all that money never booking again with company again never mind recommend it
| 1
|
Ryanair
|
Absolutely dont book with ryanair, cancelled our flights, no refund, no communication, dreadful supposed to be cheap company but with add ons you may as book with a reputable company and be safe in the knowledge you are going and you will get a refund if anything happens, would not book with this Irish gimmic of a company ever again, buyer beware
| 1
|
Lufthansa
|
Absolutely dreadful Customer Service. Totally disorganised Airport Management. Lufthansa boasts the 'largest airline in Europe' - Large equals chaotic in our experience. We patiently waited at our gate for news of our flight departure and asked the service staff if there was an update. No update was given and our flight departed without us 'would you believe' from another gate which was 'not only unannounced' - 'no message either text or otherwise was passed on to we their passengers'.We were then directed to the Service Centre and'treated abysmally'. The Team Leader we spoke to used an aggressive tone and her demeaning manner was totally unacceptable. We were stranded for 24 hours and our additional costs escalated to £500.What is interesting on the rearranged flight is all notifications i.e. update of flight departure and gate were received right up until boarding the aircraft.We are World Travellers and very familiar with 'airport language and routines' . Lufthansa is a disgrace and needs to 'sharpen up' and train their staff to be Customer Friendly' .Boasting about being the 'largest airline in Europe' is certainly not something to be proud of when your customers are treated with disdain and aggression.
| 1
|
Vueling
|
Absolutely dreadful company.Long delays (which they always blame on somebody else but the truth is it happens to some airlines more than others). Cramped, dirty, jerky and extremely smelly aircraft. Online check-in denied for various stupid reasons. No customer service.Long waiting in queues for check-in due to the profoundly ignorant and incompetent staff.On our flight from Florence to London, the woman at the check-in desk in Peretola Airport asked not just for our passports but also for other papers that she had absolutely no reason, or right, to request. We were leaving Italy, not entering the UK, yet she acted as if she had the authority of a UK border control officer. At the same time, she clearly had no idea about the current legislation and didn't know that any EU national can cross the UK border with nothing more than a valid passport.Anyway, after taking a long time reading all our letters and papers, which prove additionally that we can enter the UK, she still could not understand the contents of the documents and needed a long explanation from somebody else.The Americans next to us were also having issues checking in.How any airline can entrust such deeply ignorant, shockingly incompetent people with the check-in is beyond understanding.Dreadful experience all around.
| 1
|
Ryanair
|
Absolutely dreadful customer service. Consistently the worst I have experienced from a company, and certainly from an airline. A recent example:- I was supposedly given a voucher for a flight Rynair had cancelled.- the voucher did not (of course) work upon initial use, so I contacted customer service via the online chat.- TWICE the customer service associates "hung up" on the chat, after my repeatedly trying to get their attention for more than 30mins each. The messages were showing as "Read", so my being ignored was clearly deliberate.- My issue remains unresolved, 1hr+ of customer service later. I added the feedback that the issue was not resolved, but I don't expect them to contact me.In the meantime, I have booked on a separate airline. I would rather spend $30 more than fly with this kind of service.
| 1
|
Ryanair
|
Absolutely dreadful customer service. I tried to swap a flight today and a guy called KCX Matt made a total mess of it and ended up charging me and cancelling my entire flight!!!! He was so rude to me and ended the chat when he realised what he'd done. Trying to get in touch with customer service to sort this out is a nightmare. My lesson: Do not fly with Ryan air!!!
| 1
|
Grupo IAG
|
Absolutely dreadful customer serviceBritish Airways (not myself) cancelled my flight and I have had nothing but trouble with them since. I have not had a full refund of all amounts paid. They then will not raise a complaint over the telephone but expect you to fill in a complaints form on their website and that form does not work properly. They do not even have the courtesy to call you when I have spent 3 hours on the phone (mobile) over 3 separate phone calls trying to sort out problems since they cancelled my flight. To add salt to the wound they even sent me an email asking me to contact them again. When I eventually got through on the phone (which is very difficult) there seems to be no good reason why this email was sent and Customer Services were unable to advise me...! The skills of the customer service are shocking and I know that I will have to think very carefully whether I ever want to use this airline again going forward.
| 1
|
Lufthansa
|
Absolutely dreadful customer serviceWaited on the phone for half an hour to connect to someone, only to be told that they can't help with anything. All I wanted was an airline approval for a lithium battery, which they haven't responded to in over a month. The antithesis to 'German efficiency' which is clearly dead.
| 1
|
Grupo AirFrance-KLM
|
Absolutely dreadful experience. Had a long haul flight cancelled by KLM and still fighting for my refund. They invite all queries via WhatsApp or Messenger then use algorithms to direct you back to their website. Will NEVER use KLM again.
| 1
|
Ryanair
|
Absolutely dreadful service for rental carI have not been able to resolve the car hire aspect of the booking. The company they use for the booking I made with Ryanair tried to give me a car with dangerous tyres. They also did a hard sell for insurance we did not need. We had already paid for top insurance when booking but they wanted another 1400 euro deposit. When I pointed out the car was not legal they offered another damaged car. They also refused to show proof that the damage on the car was recorded. In the end I had to go with no car and it damaged my holiday. The member of staff at Seville was rude and refused to provide any details on how I get refunded. Booking number 673020819. As Ryanair took the payment I expect some service
| 1
|
EasyJet
|
Absolutely dreadful service, no response to chat. waste of space
| 1
|
Vueling
|
Absolutely dreadful service- do not use!! 6 of us were flying to Barcelona for a hen do for the weekend. We were unable to check in online and advised we could at the airport, couldn't use the machines so went to the desk. The flight was heavily overbooked and we were advised it was 50/50 if we would get on, we had all paid and booked our tickets over 6 months ago which was just ridiculous (told they were 46 seats overbooked, we clearly were not going to get on.)We got to the gate, as anticipated we did not get on. They let half of another hen group on, none of ours for some inexplicable reason. We were advised vueling decided the order of the chosen few who got on with no further explanation in spite of repeatedly asking if we could at least get our hen on and the rest would wait. We were then kept waiting around for a few hours, to be 'decontrolled' back into departures. Just an absolute nightmare on what should have been a really exciting trip.We were advised we would get on a flight that day, but no guarantees which one. The latest being over 12 hours later than our original flight time. The company knew they were heavily overbooked 2 days before, they could easily have informed us in advance and reallocated the seats. Yes this would have been annoying however it would have saved the extreme stress and upset to us all and us waiting at the airport for 6 hours. We missed our booked evening hen activities and it ruined the trip losing us a days holiday. It was chaos, eventually telling us the group would be split so some would be 6 hours late and some 8., another poor group had to wait 10 hours.On the way back, we were advised the same. Overbooked, may not get on, would have to go to the gate and see. We did on the way back, however again causing us huge stress.Do not use them, absolutely useless, not worth the stress, I have never experienced such dreadful customer service
| 1
|
Grupo IAG
|
Absolutely dreadful! I made the mistake of saying I was too hot, the plane was very very hot, was given some water and the air hostess then said she wanted me to see a medic, pilot came to see me and said he was happy to fly me home but air hostess decided she wasn’t happy. I was asked to go to the back of the plane to get some fresh air and see a medic, no medic boarded the plane and whilst I’m sitting there quietly the air hostess appeared with my bags and took them off the plane, I was then told to leave the plane and someone from Aer Lingus would meet me. I was dumped at a doorway and told to find my way to arrivals! Lucky for me a member of Dublin Airport staff took pity on me and assisted. I then discovered that the air hostess had not actually put my kindle paper white back in my bag and even though there was no passenger in the seat next to me, my kindle was never found. Medics were I later found out told to stand down as were no longer needed (so much for passenger care) and the desk when I finally got there was closed. A lovely man called Paul did his best to help me but ultimately I had to find somewhere to spend the night and then had to book a flight with Ryanair the following morning to get home as I should have been at work and could not get home with Aer Lingus. As none of this was my fault I asked for my money back as not only had I paid for a flight that I was not given I’d even paid to upgrade my seat that I wasn’t allowed to use. I have been told I’m not entitled to a refund even though Aer Lingus have taken money for a service they have failed to provide.
| 1
|
EasyJet
|
Absolutely dreadful, delayed by 5 and a half hours yet no contact at all from easyjet, no food/drink voucher or any guidance to our rights , no ground staff to speak to either, having used easyjet 3/4 times a year for a number of years the service you receive has taken a massive nosedive, it seems the flights are cheap for a reason, we will not be using easyJet again and would prefer to pay a bit more for a reliable service
| 1
|
Iberia
|
Absolutely dreadful, impossible to check in online despite paying to reserve seats. Impossible to upload covid documents despite being invited to do so. Made an already stressful situation much much worse, website utterly useless.
| 1
|
EasyJet
|
Absolutely dreadful. Booked the wrong date by mistake, called customer service immediately after receiving the confirmation - I'm with customer service less than 10 minutes after making the booking and they will still charge a £50 cancellation fee.If you reserve a seat that could have been purchased by somebody else, then a cancellation fee is justified from a business perspective because that's an opportunity cost, but mere minutes after the booking?That's equivalent to buying milk at the grocery store only to look at the receipt provided by the cashier and say "Whole milk? I thought I bought almond milk? Oh sorry, I must have misread the label. I'm lactose intolerant, do you have almond milk? No? I'm sorry, can I please return the milk, I can't drink it?" and the response is "Yes, but we will charge you £50." What kind of company behaves like that? That's just blood sucking and shouldn't even be legal frankly (in the US there's a 24 hour cancellation rule, that's basic decency).I happened to be in a hurry but I imagine elderly people are over-represented when it comes to making mistakes online. Let's take their money. Shameless beyond belief. I don't care if it's "cheap", I don't give my money to grifters. Last time I go with EasyJet.
| 1
|
Grupo AirFrance-KLM
|
Absolutely dreadful. I booked a long-haul flight which cost about £1000 consisting of four legs. KLM have 'rebooked' me twice now onto flights I did not choose, most recently on a date when I can't possibly travel, and with no explanation. In addition, the transfer time between the new flights would now make it virtually impossible for me to change planes. What on earth do they think gives them the right to decide when I travel?! They then say I can change the flight if I want to (for a £150 fee), or get a cash refund, but I don't actually meet the criteria for a refund. Needless to say it is impossible to contact them by any means whatsoever. I am very disappointed in KLM and will never use them again.
| 1
|
Lufthansa
|
Absolutely dreadful. I honestly have never had a worse experience with a company so far.In the 6 times, I've flown with them, I've had issues with almost every single return trip from Germany.They took the cake by cancelling my flight at 10 PM on a Friday, a day and a half before I had to fly out.It was impossible to get in contact with someone on the phone. I waited twice for over an hour on the phone to get in contact with someone and one of my calls was disconnected on their end before I even managed to say a "Hello" to the employee.I waited in line on chat as well. At position 202 in the queue, they dropped me for some reason and the chatbot didn't even inform me my chat was dropped. I waited an hour or so after the last update.After a 3-hour ordeal, I managed to rebook my cancelled flight through the chatbot.Everything should have been fine after, right? WRONGOne flight was delayed 10 minutes. The other was delayed 40 minutes.I arrive at my destination and I and about 50 other people find ourselves without our checked-in bags.Weird, I thought the 40 minute delay was so that you could put our bags on the plane?? At least that's what the pilot said over the intercom??? FunnyThe airport employees who took our statements informed us that Lufthansa has been having severe scheduling and baggage delay issues for weeks. The flight right before ours - 20 people didn't have their luggage.I'm currently on day 3 of waiting for them to find my suitcase.We don't even know if my bags left Hamburg at all. Did they arrive in Frankfurt? We don't know.They've left me with only 2 long-sleeve shirts in winter in negative-degree weather and no winter shoes.Because HOW would I have ever expected that a supposed "star class" company would delay my luggage. Especially after I booked a business class ticket, so I can have that "Priority" tag on my luggage. You know.. so it doesn't get lost.I am never flying with them again. I've had a far better experience with RyanAir and Wizzair. I've actually NEVER had such issues with those companies. And it's a shame that a discounter can provide a better experience than LufthansaHonestly, if I have no other options, I'll take a bus or train to Hamburg before I ever fly out with Lufthansa again.
| 1
|
EasyJet
|
Absolutely dreadful. No reply. And I've been trying to phone you. Again no reply. Appalling customer service.
| 1
|
Lufthansa
|
Absolutely dreadful. Simply won't let me use the flight vouchers they have issued me. Eventually spoke to someone on the phone who could not even deal with the most simple of things. Asked for complaints procedure via email twice now and not even a response. If you can't deliver a service just don't bother. Suspect this is just a ploy to retain clients funds whilst we all suffer through this crisis. I am forced to rebook with you so just deal with it and actually offer a service.
| 1
|
Vueling
|
Absolutely effing disgusting. Vueling cancelled my flight due to overbooking. Had to wait 9 hours for new flight and the process to claim the compensation is crap and presumably intended to frustrate. Avoid this airline - it seriously deserves to go bust.
| 1
|
Ryanair
|
Absolutely everything is bad) I paid for checked luggage and it was refused at self bag drop.The only thing they can do is to get fees and still money. Hope their planes is not as bad as their service service. Highly unrecommended unless you travel without luggage. Makes no sense to travel, fees poor service, awful customer service makes total cost of normal flight.
| 1
|
Jet2.com
|
Absolutely fantastic
| 5
|
Jet2.com
|
Absolutely fantastic airline company I will not travel whith any one else everything they do is perfect so helpful a big thumbs up to all of them that work there well done to all.
| 5
|
Grupo IAG
|
Absolutely fantastic cabin crew. In particular Niamph (hopefully spelt correctly) and Ray on flight BA2594. They were super attentive, polite, professional and made the flight an absolute pleasure. I've never had such a great experience flying with anyone else. Thank you crew, hopefully see you soon p.s. I tried leaving good feedback on the website but couldn't
| 5
|
Jet2.com
|
Absolutely fantastic company, all staff are so friendly, best service on board from David and Neal,
| 5
|
EasyJet
|
Absolutely fantastic customer service, swift & easy. Thank you
| 5
|
Jet2.com
|
Absolutely fantastic service from start to finish. Me and my friend both have mobility issues so ticked the assisted travel box. We got a call within 2 days to see how they can support us. On the day of traveling to Chania Greece & on our return to London, we arrived at Stansted/Chania airports and went to the Jet2 desk to check in as we had bought 3 seat for the 2 of us so we could have more room - we were advised to label one passenger as comfort c so this also alerted the crew that we require assistance. The desk team were so friendly and sorted everything out. The assisted travel team were fantastic - my friend required a wheelchair as she walks with crutches and they took us through security checks like a breeze. They wheeled us to our gates (stopping to do a quick shop). Once it was time to board, they wheeled us to the assisted travel lift and we were boarded first. The plane crew were waiting by our seats and assisted us with putting our bags & crutches away - they helped us with accessing the toilets and just kept checking we were comfortable. It was our first holiday and they were so gracious to us. When we landed, we waited and were deplaned last using the assisted lifts and wheelchair and taken to the departure lounge and through security. They wheeled us to where we had to get our coach. A huge Thank you to the Jet2 team for all your wonderfulness in making our travels so easy and stress free. Definitely the service I will be using for future travels.
| 5
|
Jet2.com
|
Absolutely fantastic staff 100 percent effort from all your wonderful staff no issues what so ever looking forward to my next trip 😀
| 5
|
EasyJet
|
Absolutely fantastic, quick and easy response, pleasant manner and excellent customer service
| 5
|
Jet2.com
|
Absolutely fed up of your various recorded advice presentations which are patronising and the voices of the two presenters, male and female , so awful they want me to scream every time I take a Jet2 flight ! Please change them soon
| 4
|
Jet2.com
|
Absolutely fine. It was a return flight to Prague. No frills, no issues, no dramas. Did exactly what it said on the tin.
| 4
|
Jet2.com
|
Absolutely fine. No issues. Happily use again.
| 5
|
Jet2.com
|
Absolutely first-class service from Jet2, as we have come to expect. Highly recommended.
| 5
|
Ryanair
|
Absolutely foul experience at Stansted Airport - the staff with "customer care" plastered on their uniforms very clearly DO NOT care - there are no signs or indicators to show you which way to go, at their very poorly laid out bag check in area, and the staff only shout at you and berate you for being unable to navigate the area without assistance. The person checking boarding passes was stood off to the side and it was unclear what his job was, or that there was a need for them to check your boarding pass before you get to the actual bag check; the staff member appeared to be in an altercation with the person in front of me, but took time out of this conversation to rudely berate me, for accidentally going the wrong direction (in my attempts to find some information to help me know what to do to check my bag in). When we finally got to the place to check our bags the "customer care" staff member was incredibly rude, condescending and sarcastic to myself and my husband and if I'd got her name I'd report her directly to Ryanair for the absolutely unnecessary sarcastic and rude way she spoke to my husband - she was there to help but when we asked for it she treated us like we didn't have a brain cell between us. Absolutely fuming. If I could give less than 1 star, I would!
| 1
|
EasyJet
|
Absolutely fraudulent airline in my view! Will use BA again next time! I booked a small and a large cabin bag and when it came to checking in their website only gave me the option of booking another seat (which was free). So I chose that seat. What I didn't realise was that this meant I lost my large cabin bag allowance on that seat! There was no notification that my seat choice would affect my cabin bag allowance. So I called them up and they said because I chose I different seat (which I had no choice but choose) I had lost my large cabin bag allowance. I said ok fine but then I should get a refund as I paid for the large cabin bag and now not getting it. They said it doesn't matter and I've lost the right for a large cabin bag and I also won't receive a refund. Wow! I am now taking the legal route because I believe their website is not clear, it's tricking people into choosing options that will cause them either lose their right for cabin luggage or cause them to pay for it again. In my view that's a scam! There was no indication that if I chose another seat that I would lose my large cabin bag allowance and that I would have to purchase cabin baggage again without getting any refund. It doesn't make any sense! It only makes sense for Easyjet who are clearly trying to defraud their customers with deliberately unclear and confusing website and checkin system that's designed to cheat people out of money. Wow! I am taking the legal route now. The extra bit of money you took from me will cost you!
| 1
|
EasyJet
|
Absolutely fuming with them, their system got my flight dates wrong when I booked so I had to cancel and change them, from there they charged me a £50 for having to change, I tried escalating this to customer service management but they said no they are charging me for it and won't take it to management. absolute scam they are running on their side of the business and now I refuse to go with them
| 1
|
EasyJet
|
Absolutely furious with easyJet I have been trying to claim for flight delay since July 4th they say I'm entitled to £220 in compensation.I booked flight on behalf of my husband and every time I put claim in they say that I am putting in the wrong details I have tried numerous ways of putting details in as I can't remember what email/phone number I used as it was a last minute flight due to emergency I have contacted Easy Jet and they said they are unable to help with the details this is a ridiculous situation surely they can see passenger name and bank that it was paid from very frustrated customer
| 1
|
EasyJet
|
Absolutely furious, for the second time in a row I have just arrived at the airport for a flight which the app had told me was "ON TIME". I have now entered the airport and seen on the board that there is an 4 HOUR DELAY. When you also account for the fact that I have arrived 1.5 hrs before my original flight time, this now means I am stuck here for FIVE HOURS UNNECESSARILY. For a short internal flight with no luggage, it's absolutely ridiculous that EasyJet have not informed me of this delay. This has quite literally wasted my entire evening.Had I known about the delay, there is no way I would of arrived at this time.This is the SECOND time this has happened. About 6 hours ago I got a text informing me of a 40 minute delay, the app has since updated to show NO DELAY.With the capability of modern technology, it's absolutely ridiculous that the app cannot fulfill these basic functions. ITS SO SIMPLE!!!On a side note, the recent update of the app is also awful. Not user friendly and feels like a clunky web version. Previous version was far more user friendly and it showed accurate flight data.EASY JET APP DEVELOPERS: PLEASE FIX THIS ASAP - it has literally no cost to you to keep the data up to date.I could go on, as I have four hours to sit here now. But I won't for my own sanity. The end.
| 1
|
EasyJet
|
Absolutely furious, not helpful at all, never choosing this airline again
| 1
|
EasyJet
|
Absolutely garbage. Turned up at 3am at Gatwick to be told flight cancelled when we got to the front of the baggage drop line. Their next flight 24hrs later. Their hotel suggestion was in Brighton. Staff evasive and fob off - I get they are having to deal with thousands of complaints from screwed passengers but seriously a little empathy would help. But just the blank Usual bull of contact customer service to sort everything hidden behind a range of excuses. Save yourself the hassle and pay for a better airline. At least you might get to where you intend to go. But with Easy Jet from Gatwick - it's a bit luck of the draw. Seriously disappointed and angry.
| 1
|
EasyJet
|
Absolutely greatEasy to use AppKept updatedFantastic hotel
| 4
|
Turkish Airlines
|
Absolutely gutted by their service and subsequent treatment by the Airline staff.So, Return flight Ams-Instanbul we couldn't check in online because the website was malfunctioning. On the day of the flight called Turkish Airlines in Amsterdam to check in and the person on the phone said we were checked in, asked me to select seat numbers and told me she wasn't able to send the boarding passes but that I needed to pick them up at the airport. I specifically asked them to confirm as I wasn't able to be there in time to do the check in, in person. When we got there there was no boarding pass and the staff kept ignoring our explanation and repeating how we need the boarding pass to get on the flight. then on top of that we could even use our return flight if we flew to Istanbul as they cancelled our return flight also. Not one person from Turkish airlines we talked to couldn't do anything to help us and had no idea what to do. They are literally useless and have no desire to assist whatsoever.It's baffling how people working for this airline have no training in resolving such issues and they completely disregard any plea by passengers. If you encounter an issue while flying with them rest assured they won't move a finger to help you or investigate it further. I fly frequently and know the difference between this and plenty of service desks that are more than willing to help even if it's not their own doing.I did lodge a complaint via their website and requested a recording of the phone call but I have no confidence anything will be done.
| 1
|
Ryanair
|
Absolutely hate this airline! There are so many hidden charges that when you add everything up it is often actually more expensive to fly by this horrible airline. I have just noticed that the price for adding a 20kg check in bag costs 50 euros! I am shock. Just wanted to call their customer services but no one answers the phone. Appalled. Will never fly with them again. My experiences flying with them were always awful
| 1
|
EasyJet
|
Absolutely helpfull thank you so much !!! Helped me with all my queations
| 5
|
Grupo IAG
|
Absolutely hopeless airline. Bag check-in system stopped again at T5 creating huge queues and the real possibility of our luggage missing the flight. That's if we ever take off, flight also delayed.Every time I stupidly decide to try BA again it's always a disaster. They literally couldn't run a bath.
| 1
|
Ryanair
|
Absolutely horrendous airline, delayed us on our flight out and our flight home, genuinely avoid at all costs unless your after a bad start and bad end of your trip!This has happened 3 out of 3 times seriously just do not bother use jet2 or easyJet!!
| 1
|
Ryanair
|
Absolutely horrendous airline. Low fares? Oh yes. Made simple? Hell no! Baggage policy is ridiculous and you need a PHD at least to understand it. You can forget about getting to the airport 2 hours before your flight. Save your time and get there for half an hour before because they'll kick you out of check in before then. It's an airline which is overstretched by miles. A very stressful airport experience from someone who flies regularly. Spend slightly extra money and go with Jet2!
| 1
|
Lufthansa
|
Absolutely horrendous company to deal with. They cancelled one of my flights and then refused to move the other, leaving me stuck with a useless connected flight I couldn't get to!!!Eventually they allowed me to change it after multiple hour-long phone calls and constant rudeness. They made me pay AGAIN for seats I had already paid for as they would not transfer them over to the new flight, promised I would get the old seats refunded, and now they are point blank refusing to refund.The actual flights were an absolute shambles. Took 24 hours to fly a 15 hour jouney due to delays. I didn't have a seat belt for an entire long-haul flight, even though I asked twice for assistance. The air hostess just told me that I probably wouldn't die, as I would be thrown back into my seat if it crashed!!!On our way back we were left with 15 mins to make a connection instead of 2 hours due to delays. No one would assist us with this issue, so we had to push and run, and then when we were late for the flight, we were again spoken to rudely, there was no space for our bags and no one would help us.Then to top it off they lost our bags of course, and it took 2 weeks to get them back, even though we were promised it would be 24 hours.I cannot stress enough how awful this airline is. Absolutely do not use them. You will be treated like absolute crap, robbed, and if you're lucky put in extreme danger.
| 1
|
Ryanair
|
Absolutely horrendous customer service even for a sub-zero low cost airline.I booked a return ticket between Germany and Denmark for a friend of our family who was visiting from Africa.At no point in the booking process did Ryanair point out that she would need a visa to the UK in order to have a quick lay-over in London even though they got plenty of data input during the ticket-ordering process that she holds an African passport (she had visa for the EU).She took a 2 hour train ride to Frankfurt and went through the airport just to be humiliated and get denied at the gate to board the plane in front of all the other passengers. After this humiliation, wasted time and money for the tickets, I wrote a complaint.It took Ryanair 2 months to reply with an arrogant "you should have read the terms&conditions manual before purchase". They are just setting their customers up to fail and lose money, by not implementing simple warning messages for passengers who require visa. What a complete scam this company is.
| 1
|
Grupo IAG
|
Absolutely horrendous experience with Level Airline! They canceled my flight from BCN to BOS with barely a two-week notice sent by email, and audaciously rescheduled me for 2 days earlier flight (which I still had to call to cancel to get the refund), only bothering with a lackluster email notification. But the real kicker? Their customer service is a joke—a black hole of endless hold music and dropped calls before even speaking to a human. I also had to dial-in again later, because shortly after starting the chat I couldn't get a word from the support due to awful audio service (probably due to cheat caller software service they are using).It's clear Level Airline cares nothing for its passengers, treating us with utter disregard. Their handling of my situation was not only incompetent but also unprofessional - they make it extra difficult to even opt-out from the terrible option they are offering.If you value your sanity and travel plans, steer clear of Level Airline. A single star feels like a reward they don't deserve. Utterly disappointing!
| 1
|
Ryanair
|
Absolutely horrendous experience with Ryanair staff in Katowice Airport.Unfortunately, I have to raise my concerns regarding Ryanair staff in Katowice Airport.I arrived at the check-in area one minute after it closed. I politely asked the Raynair staff whether there was anything what could be done about that as the flight was delayed about 15minutes as was addressed on the flight board. I was told that they spoke to their ''boss'' ( I suppose this was a line manager) and I was informed that nothing could be done about my situation. When I asked about the further clarification of the situation as it felt strange that the check-in was closed when it had been already clear that the flight would be delayed, I did not get any explanation at all, just simple ''The check-in counter is closed'' and nothing more. When I asked about more information I did not get any. I presume this might have been because of the check-in staff's poor English language skills or maybe her lack of experience in that particular field.When I was politely asking again, all of a sudden some other member of the Ryanair check-in team appeared. This was, however, a bit of a different experience. Instead of explanation or at least polite diacussion I received a condescending speech about my irresponsibility not to check-in on time. Also, I was informed (although without any asking about that particular matter) that I should not be naive to think about a refund as the situation was all my fault. Literally. Frankly, I heard that flight crews could be obstructive if they want to but this behaviour was way beyond that. When I was staring at her in utter shock at such an ill-mannered behaviour she told me I should not bother the staff anymore as they had to do their job ( Good to know that the customer care is not considered to be a part of Ryanair's employee job).When I demanded to speak to her manager as I could not accept such a treatment, straightaway I was told that their ''boss'' was busy. To be honest never in my life I had met with such an unprofessional and rude behaviour. I must say I felt I was discriminated against. Perhaps it was their lack of interpersonal skills or the language skills at an unprecedentedly appalling level that just amplified the horrendous experience.I can only say that I would recommend Ryanair to provide their staff with a quick check-up of their duties and responsibilities as I am sure (or I hope) that offending customers is not one of them. Also, I would suggest providing extra support maybe in a form of language course and interpersonal communication class because clearly those are not their strong suit.
| 1
|
Grupo AirFrance-KLM
|
Absolutely horrendous experience. I am appalled. We had an amazing, once in a lifetime trip to Tanzania, but understandably, after almost two weeks we were quite tired and ready to go home. Last thing we need is to be harassed by flight attendants on the plane. It started out with take off. My girlfriend was sitting at the window seat as she usually does. Mind you, we've both been on dozens of planes, not our first experience there. We noticed just after take off, there was a drip coming from the ceiling, dripping on her. Never, have we experienced that, so needless to say, we were a bit concerned, and slightly grossed out by an unidentified liquid dripping from the ceiling. We called the flight attendant over to ask about it, and she was kind enough to tell us that it was normal, that it would stop, that it was the AC, that it is just water, and it's not gross. I'm sorry, but that does not seem normal to me.. that has never happened to us. And I know an AC condensates and needs to drip, but on a paying customer? That's absurd. They seemed to be really upset by the fact that I disagreed, and the flight attendant that I made aware of it, proceeded to tell her fellow flight attendant, and she very visibly, laughed directly at us... at that point I was completely done with the situation and lack of concern or care. I decided we just have to get through the next ten hours on the plane and hope to never fly with KLM again. Unfortunately, just after this encounter I had to call them back over because they only gave us one snack. They promptly came back to give us another, but continued to poke at me about the situation. The flight attendant went as far as to touch my arm, which I instantly asked her to please not do that. She removed her hand but continued on when I was clearly done. She questioned me saying that she felt that there was something more, but I said no we are fine, thanks, we would just like to be left alone now. She felt the need again, to say it's just water and it's not gross. And I said OK. She finally left, then within 5 minutes another lady, I'm assuming head flight attendant? Came over, and continued to beat a dead horse. She again continued to say it's just water, it's not gross, it's normal, and it will stop. I replied, yes, we heard this, thank you, and now we would like to be left alone now and not be harassed. I put my headphones back on as we were just trying to watch something together and get through this, and she muttered some things under her breath and stormed off.
| 1
|
Grupo IAG
|
Absolutely horrendous experience. Our flight was cancelled due to a tech fault, and then the process/customer experience afterwards completely ruined the start of the holiday.The automated message on the phone lines just said 'we are busy please try later', and even though we were at the BA terminal at Heathrow no one was able to help us choose a good alternative flight. The rep at the check in desk was useless and rude, didn't even apologise for the situation and offered really unsuitable alternative flights even though we could see that better flights were still available on the website at extortionate prices. We had a little baby with us and she still didn't seem to care in the slightest. When we argued our case she stood up and walked off without saying anything, to get someone higher up who was even ruder and just more forceful by saying we had to get one of the two unsuitable flights offered, and lied about there being no other options even though we could clearly see them on the website.We asked if they'd cover a hotel for the night as we have to fly the day after, and they bluntly said no because we live in London (which we don't). When informing them that we live in Bristol and took a taxi to get to LHR, they just told us that 'Bristol counts as London' and that we had to go back home. They didn't seem to have an ounce of intellect between them and even less compassion. I don't like naming and shaming anyway, but they'd slyly turned their name badges around so no one could report them even if they wanted to.Overall a genuinely horrific experience that has put us off using BA for life. Will always choose EasyJet in the future of Europe flights as they never let us down like this.
| 1
|
Wizz Air
|
Absolutely horrendous experience. Waited for 90 minutes at check in with my autistic son. When I asked if we could pass the line I was told no you’ll need to wait or take him for a walk and come back when it’s quieter. I was later told by passenger services that he should have been allowed through. Flight was also delayed and no one told us while the entire flight sat at the gate waiting to bored. Will never use again.
| 1
|
Vueling
|
Absolutely horrendous service from booking to trying to talk to someone regarding VUELING CHANGING my flights. Booked flights and appropriate transfers and hotel in august. For Vueling to change inbound and outbound flights to and from Edinburgh to Barcelona. This has impacted myself financially and caused mega stress. First flight was on a Wednesday now it's been changed to a Tuesday late evening. Had to purchase an extra night in Salou at my own expense. Also train tickets in the uk now have to be changed at my expense. Moral of the story don't book package holidays through Loveholidays because they're just as bad. Looking at the reviews on here , I'm not expecting a reply because they couldn't give a dam about its customers. Totally stressed out about this , you go on holiday to destress . I phoned Vueling and was on the phone for 2 mins and the phone went dead. No phone call back. Totally upset by the matter.
| 1
|
Lufthansa
|
Absolutely horrendous service. Hour waiting on the phone, without even a computer asking me what type of issue I have, to then be "answered" at exactly the 1 hour mark, but still not spoken to. I could just hear some office noise then silence for the next 30 minutes until the call was cancelled from their end.Online help? Sure, talk to the chat bot until it gives up and puts you into the live chat, where you'll wait for an hour to start chatting only to then be kicked back to the bot after giving your flight number, to begin again.And they have a habit of booking connections through really big airports without giving you any time. 45 minutes to get from one end of Frankfurt airport to the other is nonsense, they are boarding before you even land.Just awful. Avoid them if you can!
| 1
|
Turkish Airlines
|
Absolutely horrendous service. I booked 2 tickets to Istanbul to have surgery but got Covid so I had to reschedule, when I rescheduled they only did one ticket despite me asking for them to do both. The ticket was in Turkish so I didn't catch it until it was too late. They were so rude and unapologetic about it. The "system" is always down and you have wait on the phone for ages. The airport staff are extremely rude and unhelpful. There is no such thing as customer service at Turkish airlines. Only grifting for more money. Avoid at all cost.
| 1
|
EasyJet
|
Absolutely horrendous services. Especially their car hire/ rent a car services is a big fraud. Booked a car on this website as the prices seemed attractive. Upon arrival at the rent a car there was a third party rent a car company. Took us outside the airport. Then the car hire company asked for extra insurance 200 euros on top of the car hire charges. Although i told them the car insurance is already being paid to easy jet but they said easy jet is just an agent website. So I asked them a refund but they refused. Total disaster and will never use again.
| 1
|
Ryanair
|
Absolutely horrendous treatment from Ryanair today. We tried doing an online check-in 1 day before our flight, but the Ryanair app didn't work. So, when we finally arrived at the airport, they fined us €120 for the late check-in. On top of that, they didn't want to let me and my boyfriend on the plane because we weren't allowed more than 1 backpack per person even though we only had an extra baggie with us that didn't even qualify as a backpack. They made us take everything out and stuff it in our backpacks, which was embarrassing enough with a line of people waiting behind us. For the record, the girl at check-in didn't bother to tell us about this issue - we only found out during boarding!
| 1
|
Ryanair
|
Absolutely horrendous! Avoid at all costs! I will never book any flights again with this firm! They moved our flights by 30 hours so I opted for a refund as losing 30 hours on a 3 night holiday was clearly not going to work. Waited a week for my refund and now received an email saying it will take another 4-6 weeks for my refund because they are busy! Absolute joke!
| 1
|
EasyJet
|
Absolutely horrendous! Were told after a 3 hour delay that our flight was delayed overnight. No one could give us any details partly because no staff were there to deal with the situation. A message came through on the app to say accomodation would be provided, followed shortly after by another message saying due to demand they couldn't find any rooms and so we wouldn't be offered any. No idea whether we should try and find a hotel ourself or just head home, as we've been given zero information regarding another flight. All of the plane passengers were sent on a wild goose chase around the airport at different desks and gates until we were finally told where to get our bags so we could leave the airport, again, no staff and no information. easyJet have (surprise surprise) dubbed this 'extraordinary circumstances' which means legally they are not obliged to provide compensation. I've now lost the full price of my holiday, flights and accommodation. Please do yourself a favour, pay a bit extra to fly with a competent airline, easyJet can be fine if everything goes to plan, but will leave you high and dry and looks after themselves only if there are any issues. So not worth it
| 1
|
Vueling
|
Absolutely horrendous!! Lost our bags for 3 days and practically ruined our vacation dealing with it and trying to get them back. Lied to multiple times. Finally got them back and was told we could claim expenses. When we filed claim they refused to pay anything. Total scam will never fly with them again.
| 1
|
Ryanair
|
Absolutely horrendous!I booked a flight on Friday and now it has disappeared from 'my bookings' on their website. I searched the flight and it has completely disappeared from their website.I have now spent 30 mins on the phone on hold to then be told there is an issue. They did not tell me what the issue was, I do not know if the flight is still booked or anything.Now I have outbound flights with no return. I have searched all other flights for that day on every other airline and it is not available on that day.Absolutely no idea what is going on. Looking back on my history on Ryanair I have booked over 100 flights with them in the last 8 years. The £15-25 saving per flight really isnt worth it anymore. They have just gone too far with the poor service and the price does not represent value for money.Do not use Ryanair, they need to learn their lesson!
| 1
|
Ryanair
|
Absolutely horrendous. They cancelled our flight on 11th June for August flight, not due to covid, apparently as they weren't flying glasgow to Dublin. We requested cash refund, nope... Here have a voucher. Nope don't want one, give us money. Enter all the stuff requested. Today, 3 months later, have a voucher, if you want to decline it, reply. Tried to decline and it says the info and ref number we have, and they gave us as well isn't right.Absolute thieves, have credit card on it. Hope the company goes to the wall after everyone gets their money back. Government should be stepping in and sorting this. People have worked hard for their money and this is being allowed? It's theft, paid for a service, they cancelled it, they keep money? How is that even legal?
| 1
|
Subsets and Splits
No community queries yet
The top public SQL queries from the community will appear here once available.