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Wizz Air
Absolutely horrendousIf I could rate less than 1 star I would, customer service not only extremely unhelpful but also so rude, was giving me an attitude lol.I had to purchase a ticket for my partner separately because we didn't need 2 sets of check in bags. I've put in my credit card details and then approved payment in my bank app. then....NOTHING. no confirmation, no code, absolutely nothing. So i thought, oh the transaction probably didnt go through. So I started the whole process again, got to the stage where you book the seats, and the seat that I have booked for my partner was unavailable. So the transaction did go though. I have tried to resolve this in the online chat - customer service advisor was extremely unhelpful and rude. they have left the chat without checking if my issue was resolved -and (spoiler alert) it wasn't!!!! So I then went on to purchase another ticket, but somehow this time I managed to book the same seat that I originally planned to. So now I will have to go through a lengthy process of getting my money back. (unless somehow they haven't charged me). It is a shame, as I have flown with them on many occasions and never had issues like this. The crew on the plane were always professional, it's just the admin staff/ customer service they need to retrain..or sack.
1
Grupo IAG
Absolutely horrible airline. Communication is terrible. Last minute delays, cancellations, seat changes with no communication. App and website user experience is years behind other airlines. Seats are cramped and uncomfortable. Overpriced. Would not fly again.
1
Ryanair
Absolutely horrible app to navigate. Developers need sacked. Take diazepam before trying to use Ryanair app.
1
Turkish Airlines
Absolutely horrible company!! 👎👎😠My flight was from Istanbul to Stockholm arlanda airport on 25th november.. And it was Menzies Aviation which handles turkish airlines baggages!! These idyotsare completely irresponsible and useless!! They talk about their idiotic rules and refuse to compensate for the lost and destroyed baggage that they are damn responsible for!!!These b#stards have deliberately destroyed my baggage and refused to pay any compensation!!! So never have any work relationship with these shameless idiotic b#stards!! They are f#cking baggage destroyers, losers!!? Wait for the f#ucking revenge!! Your asses are going to get sued for your criminal activity!! For destroying passengers baggage!!!
1
EasyJet
Absolutely horrible company. Flight was delayed out of Bodrum to Gatwick. We were meant to land at 12am and we ending up landing at 2:30am and later once we got through security checks the luggage delays were over 3 hours due to no staff,(apparently) yet there was no announcements or communication on how long it would take nor any reasons. We all had to find out the hard way. Staff don't know any information all staff walking around with walkie talkies with useless/no information. There was a 10 flight backlog and nothing coming out. We had children waiting for hours at 2:30am to 6:30am. This is disgusting to put family's through this. If they can't provide a proper service don't offer these flight time slots, they clearly want your money and give you a hell service. The company should be binned as I wouldn't even call them a company as they can't even offer simple needs for there customers. I want all my MONEY BACK FOR THE EXTRA FEES we paid for our hold luggage and extra.We got home at 9:30am, no taxis or Ubers available due to airport drop off fees and train strikes.YOU EasyJet need to take responsibility for your actions.
1
Lufthansa
Absolutely horrible customer service. I was unable to make my trip with my family to Dubai due to COVID testing. I called to get a flight credit towards a different trip and I was told I had 14 days to rebook a trip and receive my credit. When I called to rebook I was going to be charged $1400 for a flight the was listed on the Lufthansa.com website for $700, essentially giving me $97 of credit of my $800 ticket. The representative said they process credit fares differently than website purchases. Essentially keeping your money for a flight you didn't take. He could not transfer me to a supervisor stating that it was a shift change and no supervisor would be available for two hours. I emailed Lufthansa's customer service asking for assistance and just kept getting email responses back saying that someone would call me. It's been over a month and no one has called. My son also could not make the trip due to COVID but he booked his tickets with United, one of Lufthansa's partner airlines, and he was immediately given 100% credit for his ticket to be used for any flight within the next year. With Lufthansa it is impossible to contact someone who has any authority to be of any help, and their company is grossly dishonest and poorly run. I will never book another flight with them again and would warn travelers to avoid this airline at all costs…because if you need help, it'll end up costing you plenty and you'll receive nothing.
1
EasyJet
Absolutely horrible customer service. Rude flight attendants, just an abysmal airline. They pretend to be budget and then scam you out of extra money for your baggage being 1cm too big. No interest in helping or anything. You end up paying more with all their hidden costs than what it would cost you to go with a proper airline.
1
Wizz Air
Absolutely horrible customer service. We weren’t even able to board the flight, due to them not checking us in. We were notified that our flight got delayed the night before, and we weren’t aware that the check in times were that rigid and remained the same although the flight got massively delayed. We arrived 20 minutes later than the original check in time and not only were we denied boarding, but the staff were extremely mean and unprofessional about it, including mocking us in a language we did not understand. We will make sure to avoid flying with this extremely unprofessional airline in the future.
1
Ryanair
Absolutely horrible experience traveling from Alicante to Manchester. Charged 20 euros because I couldn't lift my travel bag onto baggage size slot to check if within size limit_ I am disabled but apparently this no excuse. Seat soaking wet, apparently previous passenger spilled beer. Just awful, never again.
1
Pegasus Airlines
Absolutely horrible experience with the reservation when attempting to add a bike as extra luggage and the payment thereof. First of all, it is impossible to add the bike when booking the flight. Unfortunately, Pegasus was the only airline flying to the desired destination (Antalya) from my departure point which is why I had to book a flight with them. Based on this experience, I will never fly with Pegasus after this trip.
1
Grupo IAG
Absolutely horrible experience with their customer service over email.They keep sending the same reply to a problem I'm having and never actually answering my question. I really don't know how else to get through to them at this point as I'm travelling and can't afford the fees it will take to spend ten minutes on hold with them.I wish I didn't have a flight booked with them in two weeks, I can't afford to cancel but I will never be giving them my money again.
1
Ryanair
Absolutely horrible experience with them. We missed our flight because we were 10 mins late and they closed the gate in front of us. The man and woman were snotty as hell. They were so rude and said 5 people had missed this flight and gave our seats away. In 10 minutes. Ryanair would not even try give us the time of day, they just want us out of their terminal and even said to security 'can someone get these two out of here so they might get another flight"
1
Vueling
Absolutely horrible experience. Had to wait more than an hour for cheking in at the airport because they do not allow online check-in. Almost missed the flight even though we arrived at the airport almost 3 hours earlier. We have been waiting in the plane for take off for over and hour without getting any information about how long it will take.
1
Grupo IAG
Absolutely horrible experience. I booked a ticket from Expedia for a British Airways Operated flight from Madrid to Belfast with a changeover at London Heathrow. The whole itinerary was listed as BA although the Madrid to London flight was Iberia. On Jan 22nd, London was experiencing cold and fog. The Iberian flight sat on the tarmac for 2 hours in Madrid because of the London weather. Upon landing in Terminal 3, I had to take a bus to Terminal 5. The flight was the last flight to Belfast for the evening and it had already taken off. The BA desk was swamped with people as many people had to spend the night due to the weather. The British Airways staff said that we could go book any hotel up to 200 pounds and we would be reimbursed. I was barely able to find a room and had to take an expensive cab. However when trying to get the reimbursement, BA said it wasn't their problem and that it was Iberia's problem. Iberia said they do not reimburse due to the weather. When complaining to BA, they said they only market the flight as BA and that they refuse to reimburse. Absolutely disgusting behavior by the airline to not take any responsibility for a flight that they were using their name to sell it to people but don't want to take responsibility for it. Did they expect me to take the bus back to Terminal 3? Their people gave out false information.
1
Vueling
Absolutely horrible plane, dirty, seat trays cracked and broken, arm rest duct taped together. Boarding was crazy. Check in staff in Malaga airport rude and unprofessional over one kilo over weight between 2 passenger luggages which we ended up paying for. Before you opt for the so called low fare with fine print and tons of restrictions, check your other options. And the only reason I am giving a 2 rating is because the flight took off and safely landed.
2
EasyJet
Absolutely horrible service - cancelled our flight to Corsica, sends us to Paris and asks us to contact customer service to get us from Paris to Bastia, waited and hour to be put on hold, meanwhile our luggage is on the plain to Paris - and we end up stranded in Paris with no tickets to Bastia and no cares given at all. Joke!
1
Vueling
Absolutely horrible! While trying to check-in at the airport with the self check-in, I learned that my flight was overbooked by a staff member and I was sent to a huge help queue without a boarding pass. When it was almost my turn, they denied passage to the gate of my flight, because it was out of time and I was denied my boarding pass again. Redirected to the customer service, the representative was rude and had zero compassion, but most importantly did not offer the promised recompensation as stated in their passenger rights, because of the lack of boarding pass. How does that make sense? The online customer service is a robot that keeps sending the same e-mail, only willing to help when a document of a letter of apology is uploaded. None of the airport staff has given me any letter of apology, nor an apology period. I had to book a new flight and I arrived 14 hours later to my destination. Absolutely helpless, still trying to get my recompensation, better to fly with Transavia.
1
Eurowings
Absolutely horrible, do not fly with them. They lost my baggage flying from Porto to Berlin. I submitted a ticket online at 3pm and it is now 10pm and they have not even contacted me about my bag. They have not done anything to compensate me for lack of clothing and toiletries. I tried calling their “customer service” number and their employee was extremely unprofessional and hung up on me. Save yourself the aggravation and never fly with them. They lost most of the planes luggage as well.
1
Grupo IAG
Absolutely horrible, from the prices, to the planes, to the customer service... the only functioning person in this company is the guy who flights the plane.
1
Turkish Airlines
Absolutely horrible, lying, arrogant and disgusting behaviour. They bumped me on a connecting flight, making no effort whatsoever to help me from one gate to the next. It was across the airport in Istanbul and I ran like crazy. I was there 10 mins before the connecting flight, but they had closed the gate and were gone! It was even on business class.They give you standard replies such as "extraordinary circumstances, gate closes early" and so on. They lie to your face to avoid paying compensation!!!
1
Vueling
Absolutely horrible, the worst airline service I've ever used. Every flight I've been on had been delayed for over 2 hours. No redeeming qualities whatsoever, no customer service, no leg room, literally better off walking or building your own make shift aircraft than going with Vueling because Absolutely disgusting service. Vueling should be used as a prime example of why capitalism does not work because otherwise they would be out of the market a long time ago. If I could give -87 star rating I would, but 1 is the lowest unfortunately. I hope they go bankrupt and close down soon.
1
Wizz Air
Absolutely horrible. Extra charges which there was no previous information about (no email, nothing on booking, and couldn’t even find it on the website when I looked). Also, unsafe - announced that plane has an issue with brakes but they will be landing anyway!? People were praying on the plane - they should not let unsafe planes in the air. Never again.
1
Wizz Air
Absolutely horrible. They are very predatory when it comes to charging extra luggage frees. The Hungarian representatives were curt, rude, disrespectful toward many Armenian passengers. The flights are almost always delayed to begin with. Andrea, the manager, along with the blonde, sassy guy, told me I should stop using WizzAir if I question their attitudes. The rest wouldn't give out their names, and threatened that if I film their behavior, they wouldn't allow me on board. Sure, if you have a bigger luggage, you must be charged extra, however, the way they conveyed the message was very militant, disrespectful. We are paying customers and you provide a service! The Hungarian team needs more training.
1
Vueling
Absolutely horrific company. Had a flight booked back to Heathrow, got to bag check-in nearly 2 hours prior to the departure of our flight after checking in online (the only smooth part of my time with this shoddy airline) and they DENIED our bag. Despite PAYING for 25Kg checked luggage and the bag only weighing 16kg. The lady said to go to customer services, who then informed us that we had to rebook our flight without any explanation. We then went back to the lady who they said that we were unable to check in our bag because the time had passed! What an absolute joke of an airline! Deliberately delaying passengers to scam additional money out of them. I will ensure that no one I know uses this ridiculous airline.Also, trying to file a complaint is pointless because they make it impossible on their website! Legal advice will be sought to rectify this situation because Vueling are criminal in the approach to things. Delay people by hours and then demand more money and put the blame on them. DO NOT USE THIS AIRLINE!!!!
1
Ryanair
Absolutely horrific experience with Ryanair . Over the last 3 months we as a family have spent over £3000 with Ryanair back and fourth to Spain . We arrived at Edinburgh airport and the woman who checked us in has caused us so many problems it's been terrible.she was absolutely clueless She told us our suitcase was as over weight to go take stuff out we did that came back and another member of staff came over and charged us £11 for being over but after us thinking what's went wrong we now know they never put a label on the suit case so it was never checked in it was put on the belt but obviously taken back off as there was no label on it it never got on the plane . So the journey starts to try locate out bag as it's not arrived in our destination this is the part the makes me furious NO ONE I MEAN NO ONE FROM RYANAIR GIVES A FxxK 0 help from anyone disgraceful customer service I will never fly with this shocking company again . The suitcase had really important medication in it and I'm told to wait 10 days for a email reply. We have been treated absolutely shocking one agent even said maybe you never had a suitcase . Unbearable customer service thanks Ryanair and ur multi billion enterprise we as a family are having an absolute nightmare Trying to get medication and still on our holiday trying to find out where our suitcase may be
1
EasyJet
Absolutely horrific experience. Firstly, I have speedy boarding. On boarding there was a disabled person in this queue, an EasyJet employee release the barrier for the other 3 queues before speedy boarding had finished. Everyone ran like a heard of animals leaving the disabled, less abled and families behind and last on the plane. There wasn't anything speedy about this boarding.On my return flight, like I said I have speedy boarding this means baggage included, I was FORCED to check in 2 suit cases at a fee of around €93. I was told if I didn't pay then the other option was that I couldn't take my flight. I booked this flight through EasyJets trusted partner, they even told me that their operator had made an error but they were still going to charge ME. They gave me a receipt to claim this back THEIR trusted partner.I am utterly disgusted by the way that I was treated by EasyJet staff, not just me but others too. They are over priced for absolutely no reason, you can take a BA flight for maybe a few pounds more but at least you are treated with respect and dignity.
1
Ryanair
Absolutely horrific service, i was promised to get my money back from a phone call i had to make because my flight was cancelled. Never got the money because i was supposed to follow a procedure to get my refund which i received by email. Never received this procedure though.Also didn't get my 40 I spend on the cancelled flight refunded.
1
Grupo AirFrance-KLM
Absolutely horrific, impersonal, customer service and operations.Long que for check in, get to the airport 3h in advance if you are not a good runner.Plane departure late by an hour twice in the same one way trip (London departure and Amsterdam departure)Luggage lost and no updates. Stuck in a country with violent civil unrest, no luggage, no info, the airport blocked and KLM keeps asking us to call the contact number here, or messages us on whatsapp at midnight, after not answering for 2 hours.On the phone completely useless. On whatsapp completely useless - after not answering a whole day, finally when I connected with an agent they asked me one question and then signed off for two hours. On Twitter they do not answer. No phone number to contact the hub/the office. No info on reimbursement of the costs we incurred. Completely ruined our holiday.Cabin staff rude, I just asked for butter, Margaret, you can say you don't have any, no need to be passive aggressive. There is being transparent and clear in comm and there is rude. KLM staff is the latter.If you travel with them don't take any valuables with, they will most likely lose them. On our flight alone they lost what it looked like 20 bags.
1
Vueling
Absolutely horrific. Chased a refund for over a year for a cancelled flight. Nothing. What they are doing is illegal. Avoid at all costs.
1
Turkish Airlines
Absolutely horrific.Flight cancelled and no one advising on next steps, not even an email update.Disabled passengers were treated horrendously during the cancellation process.The flight the next day was also delayed meaning everyone missed connecting flights and no one from Turkish airlines confirmed how to rebook these.No disability assistance with long walks and staff that all tell you different things.A 9 hour journey took 3 days to complete.Customer service near non existent.Used to be my favourite company to fly with, but we will never again make the mistake of booking with them.
1
Grupo AirFrance-KLM
Absolutely horrifying experience with an overrated airline. At one point KLM used to be one of the best ones. Now i would say one of the worst airlines in terms of customer service. I would do my best to avoid flying with KLMI understand that it happens. KLM baggage system's fault that baggage was not loaded for most of the passengers on that specific flight, however the ordeal followed after, trying to figure out the whereabouts of the baggage is inhuman, horrible and unexplainable. Apologizing without intention to help is not considered an apology.Sequence of events :- Had a flight from Amsterdam Schiphol to Berlin Brandenburg airport on 28th June via KLM. I was going for 3 days corporate event where colleagues were coming across the globe- Landed in Brandenburg airport on @ 17:03 CET, awaiting for my checked in baggage at belt 9- After about 30 min of waiting, there was an announcement where I learned my bag was never loaded on my flight and left at Schiphol airport.- I went to the customer service counter, filed the report on the missing bag received a file reference which i need to use for follow ups- Since the 28th June evening, I have been trying to find my bag which I really needed due to a big corporate event I went to Berlin for. Carried a checked bag due to gifts for collogues coming from different countries.- I flew back to Amsterdam / Schiphol on 1st July AND of course without my bag.Had to buy each and every single stuff from scratch in Berlin where had no time to spare. So much inconvenience for an hour flight and 3 day visit.Today it's the 6th of July, I don't know where my bag is. The hassle, harassment, torture i had to go through past 1 week, just to get some info on my bag is horrible. Never thought the prestigious airline such as KLM and an airport such as Schiphol would have this inhuman customer service.Going forward I would do everything humanly possible to avoid KLM flights. Apologies NOT ACCEPTED
1
Turkish Airlines
Absolutely impossible to contact.Phone calls put on endless hold.E-mails left unreplied.Requests left on Customer Feedback Website gets auto-reply only.Cheap airfares and nice planes. But beware: If anything - ANYTHING - deviates from schedule, you are on your own. And the loss is yours !
1
Grupo AirFrance-KLM
Absolutely impossible to get a response on the phone even when logged in to Flying Blue PREMIUM. After going through the options/choices you are told the wait is longer than 45 minutes so try later and you are just cut off. no email option just a message box to talk via a Virtual assistant and we all know that never works the last message is we will get back to you but it may take 1 to 72 hours to reply. 72 hours! They have messenger and WhatsApp options and with I still have had no response on those options. KLM is becoming a joke!
1
Grupo AirFrance-KLM
Absolutely in dispare with the incompetence, lack of communication and lack of support from KLM . We are in Florence for 2 nights only and the first day has been utterly ruined. Spent over 2 hours in a Q in Florence to report that all of our luggage is lost and absolutely no information from KLM . There were about 20 customers in front of us in lost luggage and the same number behind ! Absolute heartache !
1
Eurowings
Absolutely inappropriate customer serviceFlight cancelled 😞 stranded with family in GermanyNo alternative flights offeredCustomer care not existent
1
Wizz Air
Absolutely incompetent, chaotic, unacceptable. I'd rather pay 3x the price for normal, professional service. Booked a flight for 9AM. Got delayed to 11AM, then to 1AM next day. Re-booked for another flight at 7PM. It's 9PM and we didn't even take off yet. We should have basically arrived by now. This unprofessional bunch of retards don't deserve a single cent of my money.
1
Norwegian
Absolutely incredible! I book a guitar in a hard music case to take as oversized luggage. It is a case about 4 feet long, 2 feet wide and 5 inches deep. Black with metal corners and 20 kgs. It has brown plastic tape around it as extra security. Inside is the body of a guitar packed with bubble wrap.At the airport it went through at the desk with a label attached by the airline.When we got to Oslo airport it did not arrive, so we filled out a missing luggage notice. All we keep getting from the airline is that they are searching for it, now two days on!This is a large, noticeable item. How anyone could lose it is incomprehensible!!!This object belongs to us and it is the airlines responsibility to look after it and transport it as paid for by us! It's totally unacceptable.
1
Ryanair
Absolutely infuriating! My husband and I celebrated our 7-year anniversary in Barcelona, yet on our return, despite checking in early, Ryanair deliberately split us up by seating us two rows apart—clearly a ploy to force us into paying for seat selection next time. Avoid this scam at all costs! This airline is a joke, prioritizing profits over basic customer service… Definitely will be avoiding them in the future. Shame on you, Ryanair!
1
Ryanair
Absolutely insane way to treat people! After standing waiting for 40 min outside in front the plane we are all told to go back inside, 120 min of no questions answered the flight is cancelled. Ryanair won't send a replacement plane for the few hundred people now stranden in Copenhagen and won't give people a hotel and can't fly people out for another two days. All your left with is a lousy refund and no reimbursement because Ryanair are capitalist c*nts who give zero f0cks.Well done Ryanair… F0ck you Ryanair…
1
EasyJet
Absolutely insane. The person I chatted to was only following east jet processes, but upon telling him we're supposed to go on holiday in 2 days but my partners grandfather is in palliative care with a day or two to live, he asked 'how can we help?' So after the obvious, we can not fly, he offered us a £30 tax refund.. I then said that I'd read the bereavement refund and voucher policy on their website I was then reminded that "..he has not passed away yet" and I can also submit the 'serious illness' if I get a sick note, and then the 'serious illness team' will get back to me with "feedback"He's laying in a hospital bed in palliative care with his family around him and I'm supposed to go ask for a sick note for easy jet.So out of touch with reality I'm finding it hard to wrap my head around.
1
Turkish Airlines
Absolutely irresponsible!!Took my hand luggage as the weight in the aeroplane was too much . Showed them my alcohol shopping at the airport and suggested to put a "fragile " not on the hand luggage. They promised me it would be handled with EXTRA Care!!When arrived Stansted Airport airport, the luggage was damage, the alcohol bottles were broken in the bag, the drinks were on the floor at the airport. When tried to write a rapport, there was no one at the sem from Turkish Airlines only 2 people from Ryan Air and told me not to wait ( after half an hour ) as there would be no one from Turkish Airlines.When uploaded the images of the damaged items , they have responded " you haven't reported it at the airport " what a joke !!Also next reply was " you didn't pack the items appropriately "Next one " the bottles that you didn't package damaged your suitcase " the bag is not damaged but the suitcase ?? They are being absolutely irresponsible, illogical and unfair! Clearly they do not care !! I have read other unpleasant experiences from other people 79% bad reviews !! C'mon Turkish Airlines! You will only lose your customers if you do not change this Sri g attitude and approach of yours! So unhappy with your customer service !
1
EasyJet
Absolutely last time I travel with them
1
Pegasus Airlines
Absolutely last time using this company… no help, no service at the service desk in Istanbul.
1
Jet2.com
Absolutely love Jet2 both on flights only and on holidays, from start, booking on line, made so easy to do with good choices and fair prices, to finish, great airport/on flight staff and reps at destinations, always smiling and very helpful,Love love love Jet2
5
Jet2.com
Absolutely love flying with Jet2. Feel very safe with them as the staff are very friendly, approachable and knowledgeable. It's just a pity that their flights only are very expensive
5
Jet2.com
Absolutely love jet 2 !Brilliant staff always! Great flights !
5
Jet2.com
Absolutely love the flightsThey employ mature people who are always lovely much better than the rest and they care I search flights to Europe you leave the rest in the shadows
5
EasyJet
Absolutely lovely staff on board, seats comfortable and flight was so smooth!The ladies were very professional and accommodatingFrom Alicante to NCL on 2/11/24 5.40pm flightThankyou to the staff as well as the Pilots!
5
EasyJet
Absolutely marvellous. So helpful
5
EasyJet
Absolutely nightmare with extra charges(you have to pay for luggage and seat)and delays every time please avoid travel with easy jet if you want have good holidays had to pay £125 extra for seat and luggage and didn't know we not allowed for luggage at all check before you bookany tickets EZY8918
1
EasyJet
Absolutely nightmare!!!! Please if u can find alternative fly don't use this airline!!!! They going to turn your holiday for horror and they are laughing in the face!!! £350 extra cost to book next fly with them of course!!! Paris aiport fly at 1100 am !!! French team!!!
1
Ryanair
Absolutely no customer care whatsoever from this company. While waiting for our flight home we asked the woman if we needed to go in the queue as we had priority booking. She told us no and to sit back down as there was already a long queue of people waiting for 2 different flights it turned out to be we didn't know this at the time. She said she would let us know when we needed to queue up for the flight but that never happened we went to the desk because we had been waiting a while to then be told the gates had closed and we wouldn't be able to get on the flight. The woman said she called it out on microphone that we needed to go queue up but I don't believe her for one second and besides you couldn't hear it anyway and she said she would come over to us and let us know so that was another lie from her. Truly shambolic customer service from Ryanair. I will never fly with this company again, next time I will fly with jet 2 who were truly helpful with getting us out of the mess Ryanair caused us and getting us home nice and safely on the same day.
1
Vueling
Absolutely no customer service. I booked a flight last October return from Malaga to Split departing Sept 10th 2024. In July this year I saw a better alternative return to avoid 7 hours sitting in Rome airport. Called customer services, they changed the booking at a cost of €200 and sent me new boarding passes. Yesterday Vueling sent me an email saying the flight had been changed back to be via Rome, with the 7 hour transfer wait.Spoke with customer services 3 times and was told by each agent that they couldn't change the flight back to the one I paid €200 and yet when I went to the Vueling site I could still book the flight at a cost of €102 per passenger. I asked for an email complaint address and was told I couldn't have one. How can any airline charge you for a flight change then change it back to the original without any customer input, or more importantly a refund?I am 69 and my wife is 72, this nonsense from Vueling has stressed both of us when a holiday should be a stress free experience. This is not the first time Vueling have let me down. A few years ago I was travelling to Zagreb via Frankfurt, the Vueling flight from Malaga was so delayed that my connecting flight had left Frankfurt before the Vueling had even taken off from Malaga. Thank god my connecting flight was with a decent carrier, Lufthansa who sorted it out for me on a later flight.Incidentally, with a bit of internet research I found four Directors email addresses so 4 emails have been sent. I bet I don't get one reply and certainly no solution!Just got this reply from Vueling:Hello Keith! We confirm that is possible to change your flight with the Fly Grande fare or if you have contracted the Flex Pack service.Otherwise, you can see all your options with the corresponding fee, directly from the "Manage your booking" sectionBest regards, Jordi.Absolute rubbish, I have tried every way and hit a roadblock, get your facts right Jordi because your answer is pure fantasy and rubbish.
1
Turkish Airlines
Absolutely no customer service:1. They cancelled one of our flights and we had to get in conteact with them more than 8 times via mail and phone to solve the problem and basically rebook for another flight.... no on took responsibility - customer services is a talking script2. I made seat bookings for 4 flights - I was surprised i didnt have to pay more but the seats were confirmed on my screen.... however the day after all the seatings were gone.... I wrote to customer service with my documentation but without any help.... I called their customer service - she made 3 seatings in 30 minutes for our family (for just 1 out of 4 flights)... and then the line was cut off... I had asked her to call back if that happened... but she didnt...I will send PNR to Turkish Airlines if you want it to take action...
1
Jet2.com
Absolutely no fault with Jet2 always try to be prompt , smooth boarding quickly and efficiently
5
Ryanair
Absolutely no help from Ryanair, no surprise:CHAT:Ryanair:Thanks for your selection. Sorry I couldn't be of more assistance. Your query has now been directed to our Customer Support team, one of our agents will reply to you as soon as possible, please do not exit the chat.RyanairRyanair:Hi, what issue do you have?BalazsYou sent:1. I ordered and paid for a 20kg. bag both ways. It is not on my boarding pass.2. I can only download boarding pass for one wayYou sent:???You sent:HalloooYou sent:Hallloooo. Are you going to help me with this problem????!!!! NO RESPONS !!!!!
1
Jet2.com
Absolutely no issues. Fabulous service
5
Grupo AirFrance-KLM
Absolutely no negative points to mention. Everything worked without a single hitch on both the outward and return journeys.
5
Jet2.com
Absolutely no problems flight staff very friendly good announcement from the Captain always try to book with Jet 2
5
Jet2.com
Absolutely no problems on our flight
5
Ryanair
Absolutely no problems whatsoever on this flight from Bristol to Las Palmas and Return.All on time, boarding with priority adhered too and at a good price.
5
Jet2.com
Absolutely no problems with this flight. What made i it seamless? The help I received from the "assistance team" at both Tenerife S and Edinburgh airport was second to none. A big shout out to both teams.
5
Jet2.com
Absolutely no sandwiches left on our flight back to Birmingham!Why ?Poor logistics I guess, we did choose some food but clearly something went wrong with your supplies.Not great
3
Ryanair
Absolutely no sympathy for customers what so ever. A truly money grabbing sh!t company. Rude and horrendously brief, they will just copy and paste parts from their policy and close the chat with you. Essentially telling you to f off. This type of company is the scum of the Earth, spend the extra £20 to travel with someone decent. Ryanair get away with too much.
1
Lufthansa
Absolutely non-existent customer service. For any problem you may have, from lost luggage to health problems, Lufthansa will not care or reply to you to offer the smallest help or information. Please avoid.Since their CS is so abysmal I question their aircraft maintenance or crew training. My advice: fly another carrier.
1
Ryanair
Absolutely not bother to book bus or train if fly Ryanair. They never sort themselves out after covid. They would charge you extra for bag but would arrive 1h later and tell you they come on time. Cuz apparently flyigth attend don't understand time zomes. Absolutely discrase
1
Jet2.com
Absolutely nothing wrong with the Jet2 Faro to Birmingham aspect of the flight, but Birmingham passport and baggage handling is totally unfit for purpose. Landed at 15.10 and then it took 25 minutes to get through passport control, even though the sign said 10 minutes wait, nonsense. Then waited a further 45 minutes for our two bags to come onto the conveyor. Followed by another further 35 minutes for our two golf bags, making our exit time from arrivals 1 hour and 45 minutes from arrival. To make matters worse by the time we had got to the car park exit our pre-booked 7 day parking had expired, resulting in additional car parking charges.I am convinced that Birmingham are kidding Jet2 by putting a dozen bags through the conveyor on arrival and then using this as attainment of delivery times. I suspect it's a trick as the other 150 bags don't come through for a further 35-40 minutes. If I could travel by any other airport I would, it's a disgrace that he BHX management team allow this to happen.
2
Lufthansa
Absolutely outrageous company.Made a change of date on my return trip and the inefficient customer services are not able to process a payment despite 6 attempts with 3 different cards!! All of them with funds and being used all the time. I am in Argentina not knowing if I can get back to England because I cant secure my ticket back as they are not able to process the payment!! Shocking, awful, every day I spend hours on the phone, customer services does not have a clue. Please AVOID this pain, Lufthansa has ruined my holidays and I am at risk on not going back home because they are useless and I am suspecting that they do it on purpose so I lose the back of my round trip and they can sell it to someone else!
1
Lufthansa
Absolutely outrageous how bad Lufthansa customer service is where do I begin?Charged me twice for a ticket.I bought a ticket for a flight, the flight was cancelled, asked for refund which was within 24 hours, instead of refunding they charged me again.I phoned up spent and hour explaining this to 3 different people got told it's not possible or I need to write a letter. Or simply can't help after an hour??!!The first person hung up on me and I was never rude!After speaking to the third person I got told to email they could not help.This is nearly 5 months ago and I still haven't received a refund and I got told it was not possible even with proof!My bank has now taken up a fraud case against Lufthansa and I'm seeking legal advice.And I might add I have exchanged up to 50 emails with Lufthansa that go know where!Worst experience in my life of customer service how they are in business I don't know!Shocking!!
1
Eurowings
Absolutely outrageous! - flight: VIC59ELong story short we were super excited to buy these well priced tickets do visit NYC. Unfortunately, due to emergency issues we were forced to cancel 2 out of 3 of those. We had a hold baggage associated with these 2 flights which we simply wanted to transfer to the 3rd traveller. For one week we tried to reach customer support - over the phone, webform (5 weeks to answer, are you being for real here?). We are in total shock to see that it is simply impossible to reach customer support after you are being told that the maximum waiting time is 15 minutes. We already know we would get no refund for low cost flights so we are not bothered about the cancellation that much but not being to able to reach support for such a huge airline is just totally unacceptable! No matter you sell good deals if the service is probably worth nothing in comparison. Worst customer experience ever. I guess this is the price to pay for good deals of this company, next time better to buy from legacy! THE WORST POINT IS WE STILL DO NOT HAVE THIS RESOLVED AND THE FLIGHT DEPARTS TOMORROW!
1
Jet2.com
Absolutely outstanding service yet again from ground staff to crew and pilot on the plane they were happy caring smiley and so lovely
5
Ryanair
Absolutely p*** poor - flights are always delayed and now they have shifted our flight from Sunday evening to Sunday morning at 7am - we were only going to Barcelona for 2 days anyway so now we have to cancel the trip and "apply for a refund", on top of that they won't do anything for our accommodation which was already paid for.
1
Grupo IAG
Absolutely pathetic business class product. BA is not even remotely competitive with other International airlines in the business class market. With old outdated 8 across seating - no, I did not make a typing mistake - you either have to climb across someone or someone has to climb across you to gain aisle access. The crew must also hate this layout since they have to reach through little window openings to provide service to passengers in the 2 center seats. BA, like most other European-based airlines does not have a factual Intra-European business class product even though they promote & sell business class. Intra-Europe flights feature the same 3+3 seating throughout the aircraft & the only difference being the middle seat is left empty in "business class" & passengers get a meal & drinks, but this does not justify the higher cost. BA's Trans-Atlantic business class product is only slightly better because of the "narrow" 8 across seating. The biggest surprise on both the LIS/LHR & LHR/IAH flights was that BA has, in fact, substantially improved their food quality. Shocking! Unfortunately, it is served in the WORST business class configurations of ANY International airline I have flown. The entertainment system & small screens - my laptop screen is twice the size - is like an airline offering 2 decades ago. The flight crew was "pleasant & perfunctory" which is about the best one can expect from a BA crew. BA will simply never match the quality of carriers like Singapore, Emirates, Qatar, Etihad, EVA, ANA, Japan, Air New Zealand, Qantas or many others. BA can compete with US-based airlines like Delta, American & United, which are also not even in the same Universe in terms of a high-quality business class product. One of the biggest slaps in the face is that BA expects business class passengers to pay to select seats, even though they have paid thousands of dollars to fly business class. Several hundred US dollars for Trans-Atlantic flights. Only if you wait until 24 hours before flight time are you allowed to select a seat at no cost. Certainly another BA Management decision that was made without a functioning brain.
3
Lufthansa
Absolutely pathetic customer service. I'll never travel with Lufthansa again. My flight was canceled, and they issued me a new ticket with a delay of over 12 hours without my consent. When I finally managed to reach customer service to cancel the flight and request a refund, they refused to process it. I'm due to get refund of £450 which they refused to process.
1
Grupo IAG
Absolutely pathetic customer support. Between BA and Heathrow ruined holiday.Will never fly with BA or go through Heathrow again
1
Lufthansa
Absolutely pathetic experience, nowhere close to what I heard about Lufthansa. Cabin crew was not approachable or friendly, almost felt like they have been sent to do their jobs on gunpoint. Ran out of food options too quick and what we got was inedible by any standards. Seats were very hard and uncomfortable, pillow case and blankets were very dirty. Tray table was not cleaned. Worst of all, no headphones were provided on a 10 hour flight nor was the WiFi working. Absolutely the worst experience on any airliners flown so far.
2
Lufthansa
Absolutely pathetic service at Frankfurt Airport and in the plane. No process around passenger onboarding, worst meal served in plane, poor service. Not even a penny worth and do not waste your money on this airline.
1
Grupo AirFrance-KLM
Absolutely pathetic. Tried to fly to South Africa for new year and visas which are supposed to take 3 days were not processed in over one month. As a result was denied boarding, refused a refund and had to purchase another ticket. All of this even though I was told that my flight would be refunded. One trip cost me more than a first class refundable ticket.
1
Jet2.com
Absolutely perfect
5
Jet2.com
Absolutely perfect service from start to finish.
5
Jet2.com
Absolutely perfect. Everything on time and staff were a delight. Cabin crew excellent. Won't be using anybody else for a long time.
5
Lufthansa
Absolutely poor customer services. Missing checked luggage was met with difficulty to get any compensation and customer service was not friendly nor helpful at all!
1
Lufthansa
Absolutely poor never seen it so bad .you wait and waitFor nothing , Service they have no idea what ServiceIs . For Lufthansa it's just a Word . Sorry I wanted to give less stars but then one .
1
Ryanair
Absolutely poorly treated, wouldn't allow us on the flight due to what they thought was the incorrect covid test to fly into the uk, when In fact we had followed all the guidelines through and back. There was a lack of communication about our flight requirements. They let me and my friend two 19 year old girls stranded in Ibiza with no help or guidance to what to do next after not allowing us on the plane. We had to sleep in the airport clueless on flight arrangements and covid tests we need, there was no help and the staff spoke rudely and sarcastically and basically left us to sort ourselves out not knowing what to do
1
Grupo AirFrance-KLM
Absolutely ridiculous and rubbish company.I purchased a ticket for my brother on October 2023, the flight cancelled also other my brother's plan distorted but KLM has not refund the money yet at all.Always they email us it takes 30 days time. It is more than 90 days that this company hasn't refunded the money back.There's no contact number for this purpose to call them. I am wondering has this company any responsibility against whatever mistakes it does or not?Probably needs to go through the Citizen advisor.
1
Ryanair
Absolutely ridiculous company! I had to book with them THREE times because they wouldn't add on my 4 month old daughter to my existing booking said I had to book another adult pay for it then contact them to change it to an infant and pay another 30 pounds on top of it. So I booked same flight with my daughter on it only to see that they had her as Mr instead of miss and had her down for 2 years old! Again they couldn't sort it so I had to make yet another booking which went through only for my flight to be cancelled and them not refund me money! AVOID THEY MAY APPEAR TO BE CHEAPER BUT THEY ADD ON SO MUCH STUFF AND HAVE NO POLICY IN PLACE TO HELP PEOPL...MONEY GRABBERS
1
Iberia
Absolutely ridiculous money grabing company, that even on long flights, doesn't let you sit next to your friend, without paying. Food is not good, service is bad. Would never fly again with Iberia.
1
Ryanair
Absolutely ridiculous service. Nothing but trash company.
1
EasyJet
Absolutely ridiculous service.They Cancelled my holiday and they changed my flight and now won't refund??They refuse to answer messages and I'm down hundreds of pounds.Terrible customer service, do not recommend whatsoever
1
Grupo IAG
Absolutely ridiculous that they have now cut the meal service on business flights. What a total joke to now substitute a full lunch with a mediocre breakfast offering served after midday and apparently have now also cut meal service on overnight flights claiming that the lukewarm canteen food they serve in the galleries lounge is a substitute.
1
Eurowings
Absolutely ridiculous treatment of client Eurowings lost a bag of my daughter. It is impossible to reach somebody competent on any phone number, they are providing non existing email addresses - this is a complete irresponsible attitude. I am ashamed that such a company is German owned. Their behavior towards clients is not acceptable. After five days no trace of the bag and this is happening within Europe!
1
Ryanair
Absolutely ridiculous! LOW COST? where?? Spending a fortune for a flight and then had to pay extra for seats, hand luggages with you ( otherwise you have to wait for yours when landed and waste time), air to breathe etc etc... And of course if is a touristic flight, is double the price! Of course, why not? Do you want to go on holiday? You will definitely have extra money to spend isn't it? It was one of my favourite companies years ago but now, please, looks somewhere else because upper management only think about getting as much money as they can from you, without giving you anything back. To be honest, next time I can fly with British Airways, or non "low cost" one, but at least I get meal on board, luggage with me at no extra cost and proper service. I hope someone actually spend time reading all these 1* review and wonder why less and less people are choosing Ryanair and hopefully changing from there...
1
Ryanair
Absolutely ridiculous, literally advise so SO strongly against booking any flights off these little sh*ts.
1
Ryanair
Absolutely ridiculous, they have lost my luggage in June, as i have flight insurance linked with Ryanair the first thing i did is contacted them with the right documents uploaded - nearly 7 months waiting !! They telling me that they haven't received proof of loss from Ryanair !! I lost so much valuable stuff in that suitcase but they don't care !! Absolutely awful !! From costumer services to management !! Thieves !!They don't even deserve a star
1
Ryanair
Absolutely ridiculous,The worst airline I ever used. Terrible customer service, no cancellation policy, no refund policy. Basically one of the worst experience
1
Lufthansa
Absolutely ridiculous- have spent every evening- for a week trying to book flights in Lufthansa website - technical error comes up . Have reloaded changed dates times etc .If your website doesn't work- like all these other customers are finding too- then take the page down and stop wasting everyone's time !!Annoyed is an understatement
1
EasyJet
Absolutely ridiculous. I'm 6ft 5, fligh S 2 hours delayed. Not booked full, denied access to sit in the extra legroom seat even tho no one is sitting there. Shambles
1
Vueling
Absolutely ridiculous. Our flight was delayed by over 35 minutes, waiting on a couple to get to the plane!!! First we are told 5-10 minutes to wait bc they are stuck at customs, this is already after 10 minutes past our scheduled departure time. After that wait time we are told it'll be another 10 minutes before they get tickets from the company. After a total of 25 minutes we are told it'll be just a few more minutes before they get to the plane. Why is an entire plane being delayed for a couple who couldn't get to the airport on time? Is this a new normal? Get to the airport whenever you feel like it bc the plane will wait for you? Regardless if it effects any connecting flights for the rest of the 80 people? Anyone else would've been left behind.
1
EasyJet
Absolutely robbing scum!, told to book a hotel whilst on the phone to customer support, only to find it was the wrong hotel!!!!Then was told we would have to pay 75% to cancel.If you read this please stick with TUI!Never had a problem with them.EASYJET ARE A BUNCH OF COWBOYS!!!
1
Eurowings
Absolutely rubbish airline, worst experience ever. They delayed the flight by more than 3 hours, causing me to miss my next flight and therefore, I had to book another flight and accommodation in the connecting country for the night. When I emailed I had no response at all for a month, it was difficult to even get in contact with anyone from the company and at the end of it all, they are refusing to compensate myself and my wife as per their own website terms and conditions and are instead looking to reimburse the cost for missed flights only. In their initial response they advised that they would be reimbursing me and providing compensation and asked for bank details and receipts of expense. Once I provided all evidence they didn't reply for at least a month and then proceeded to advise me that they will not be making any compensation payments and will not reimburse any additional costs, but will only reimburse the missed flights.ABSOLUTELY HORRENDOUS AIRLINE!! Do not use at all!
1