Airline
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5.97k
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Pegasus Airlines
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Absolutely rubbish customer care, missed the connecting flight with their carefree attitude and instead of rescheduling they wanted every passenger to buy an new flight as they were stuck with checked baggage and unplanned Turkish stop over and to buy ticket they make wait for hours only to be told to go out of the transit area go through visa and passport control and get ticket from counter outside and pay business class fair for a ultra rubbish budget airline!
| 1
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Vueling
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Absolutely rubbish flights booked through love holidays for 31st July and return 7 th August. Finally got a refund from love holidays but not the flight money. Owed a lot of money. You can't speak to anyone at vueling. Very hard to even email poorest of the poor customer service well they don't have one. Just want my money back. Vueling answer your customers and give us our money back waiting 3months isn't acceptable
| 1
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EasyJet
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Absolutely rubbish never rang back just cut the call last time I'll book with this airline been trying for 45 minutes to download boarding passes they were quick enough to take payment
| 1
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EasyJet
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Absolutely rubbish service flying from Barcelona. Flight attendant Maricio was very rude to me for sitting next to my boyfriend as they were empty seats available. I bought hand luggage and a small back pack and told me I would need to pay an extra €60 for this reason. This company is day light robbery.
| 1
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Ryanair
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Absolutely rubbish serviceDue to fly from East Midlands to malagaAllowed to check in on line several days before but not allowed to travel when we arrived , the reason given was that our passports were not valid (expire July 2022)Whilst my husband tried to explain to the passenger service handler ( not an employee of Ryanair) why our passports were valid using the live government website and live Spanish government website) I enquired with jet 2 if we could travel with them using the same passportsThe very helpful jet 2 rep was able to confirm that we could fly with them.The worse part of the experience was Ryanair having absolutely no representation at the airport whatsoever!!!This is not a Covid issue it is a Brexit issue with this government issuing confusing and contradictory advice that is open to illegal misinterpretation!We have happily travelled with Ryanair several times per year in the past but will never be booking with them again as a result of this poor experience.Our return trips for four adults and a six month old baby with jet 2 have worked out as less expensive than our return flight cost with Ryanair
| 1
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Ryanair
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Absolutely rubbish totally unclear new policy, fly easyJet its way better , Ryan air literally get worse and worse each time I've used them, customer service is shocking , total rip off policies, if every person needs to be priority to take a bag that easyJet include in the booking (as did Ryan air ) how is it then priority? I've used Ryan air for years now I've finally had enough, they won't let you add priority booking to your existing booking to fly home as they know they can charge £50 extra at the gate !Customer service says no available priority bookings left ?????? They put it in the hold anyway , plus if I go on to book the same flight from scratch I can amazingly have priority!! TOTAL RIP OFF !!!!!!!!
| 1
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EasyJet
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Absolutely rubbish will never book with easy jet again, avoid at all costs disorganised...almost didn't make flight because machines weren't working then couldn't pay for extra weight as machine faulty then told to stand in special assistance queue to be then told wrong queue .staff haven't got a clue in one queue then another speedy boarding on right no use left no speedy boarding only useless never again rant over
| 1
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Turkish Airlines
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Absolutely rubbish!!I booked a flight for a friend of mine to return to UK from Erbil, Iraq. He had all the requirements to travel! A negative COVID test, Passenger Locator Form and he has also booked Day 2 and Day 8 tests required during 10 day self-isolation period in UK.He was denied into the plane on 20/03/2021 because his Day 2 and Day 8 tests were booked with a private firm (Screen4) that Turkish airline does not approve!! What a joke!! The UK Government approves the firm but Turkish airline does not!! And they asked for a specific firm for the test!!I reached out to the staff at the time of his flight to explain to them that there is no any difference between the two different companies and both are approved by UK Government but the staff were very disrespectful and have no clue about the whole UK travel policy at all!! Eventually, he missed the flight! And had to rebook another ticket! They re-issued the ticked for him in Iraq for another 80$ plus he ended up paying another £220 for a new set of tests for self-isolation period in the UK with the company (CTM) that the Turkish airlines approves!!I filed a complaint for him with the UK office of Turkish Airlines customer service!! Ouh my goodness! it took me a couple of hours to explain what went wrong! They cannot even speak English ffs!!
| 1
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EasyJet
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Absolutely rubbish, first I get a machine which asks dumb obvious questions and provides no answers and then I am on hold for over 30 minutes waiting for customer service - which clearly there is none!!!Very poor Easyjet - you are not EASY!
| 1
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Pegasus Airlines
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Absolutely rubbish, they stole my money after cancelling the fly 4 times, they tricked me and they left me in airport! Be careful don't let them trick you it's bad company bad service rude stuff dirty airplanes that why you see it cheap!!! PEGASUS NOT RECOMMENDED AT ALL
| 1
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EasyJet
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Absolutely rubbish. Didn't understand what I was saying
| 1
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Ryanair
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Absolutely rubish airline, always delayed,never travel again with this trash airline
| 1
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Ryanair
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Absolutely rude and unfair customer service. Especially someone named Simon, who did not accept the escalation of my case and demanded me to start a new complaint. Bearing in mind that this is a case from January this year.I paid for a 10kg bag included in my mum's booking and the bag was meant to be dropped at the desk, when she took it there with her other luggage they refused to take it and charged her extra for it at the gate, although it was already paid for!Ryanair closed my case!
| 1
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Turkish Airlines
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Absolutely rude personnel over at Istanbul airport. I had to get a boarding pass from them for my connecting flight from Munich to Manila. I was pointed to 3 different desks by the staff. (At the 3rd 'desk' there were lots of people of different nationalities at a loss of what was happening there: standing in a non-existent line for over half an hour without seeing some pattern on what was happening, conversations customers and staff behind the 'row' of desks taking forever to finish, customers arguing with staff and still no clear answers to their questions after lots of gesticulations, voices raised her and there at times). The male staff were absolutely impolite, gruff, impatient, and non-welcoming of inquiries. The female staff do smile back but they, like their male counterparts, are quick to respond to an inquiry without first understanding what is being asked of them. In short, they are not competent in their jobs. The impression that one gets is that they do not know what is going on, because they cannot give a straight and quick answer to, for example, the simple search by a confused traveller on where to get a boarding pass for a connecting flight. The ticket has been issued by their company and yet they cannot assist efficiently, face to face, let alone be respectful and welcoming, to an honest customer. My money was absolutely wasted on them. I will tell all my friends not to fly Turkish Airlines. The staff over at Istanbul are the worst. They have no sense of responsibility to their customers at all.
| 1
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Pegasus Airlines
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Absolutely scammed company. The worst company. Charged me €80 just for cancelling two flights separately even though tickets was bought together. Never ever will flight with this company and also will pass this information to all people I know in Russia and United Kingdom. I hope you get richer for that €80 which was hard earned. Cheap skates.
| 1
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Wizz Air
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Absolutely scammers It seems to me that this company still make a big business with the Check-in with their customers, like the old times. We arrived to the Tirana airport like 3 hours before our flight, just to avoid any problem on the counter and have a pleasant flight, well, we were totally wrong. Result that the Check-in with Wizz Air is only Online, and it closes 3 hours before the flight. They didn’t even send us a email telling us this situation. We ended up paying 40 euros each one for the check-in, a total of 80 Euros.
| 1
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Vueling
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Absolutely scandalous practice of overbooking the flights. A passenger shows up at the check in desk only to be told that the flight is overbooked. You will only get onboard if there are 'no show' passengers on the flight. HUGE AMOUNT OF UNNECESSARY STRESS at the very beginning of your journey. If possible avoid this airline!
| 1
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Jet2.com
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Absolutely seamless experience with Jet 2. Always my first choice for flights. Everything on time in both directions. No issues at all. All staff always friendly and helpful.
| 5
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EasyJet
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Absolutely shambles. Go bust and let people fly in peace u farkin rear end holes.
| 1
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EasyJet
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Absolutely shambolic company, you couldn't make it up taken to destination with them knowing airport was covered in fog, so taken back to departure airport to be told they'll attempt again in 8 hours, tried again still knowing still covered in fog couldn't land diverted to a totally different airport knowing full well they had you over a barrel as you would be stuck if you didn't comply, totally washed there hands of us, was 14 hours of delay you really are the worst company I've ever dealt with. Please let this company go bust ðŸ™
| 1
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Grupo IAG
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Absolutely shambolic customer service. The lounges at Heathrow are outdated and the service was terrible, waited over an hour for my chosen food/drink order to be brought to me. Ended up getting it myself and told off for doing so. On board product is average.
| 2
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Turkish Airlines
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Absolutely shameful business class, which in fact is exactly the same as the economy class, but in the middle they made something like a table instead of a seat. We sat very uncomfortable throughout the flight, because there was very little legroom (you can see it in the photo). I also wanted a glass of white wine, but there was no alcohol at all, which was very strange. I will never choose Turkish Airlines again. Not worth the money.
| 1
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EasyJet
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Absolutely shit service. I waited and waited in chat queue, then finally an advisor came and cut me off for not responding after 5 minutes. Infuriating.
| 1
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EasyJet
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Absolutely shocked at the level of customer services for a manager really not happy. We checked in Lyon terminal 2 for Easy jet flight to manchester. My partner had a hand bag and a cabin luggage the lady at the check in desk ADVISED her it will be okay. We then went through security and everything was okay. We then went to gate as advised (gate 11) the lady at gate didn't say anything to us and we were the 1st one there and the plane was delayed for 30mins. She could clearly see our bags and not said a word.Eventually the gates were open and we were about to board the plane. She straight away asked us to pay £57 for the luggage and I tried to argue my point the fact that we've been advised that everything was okay. She then decided to call her Manager and she was even worse and threatened my partner that she won't allow her to board the plane. The manager called the check in desks and apparently she didn't say anything to us which is clearly not true and this made us even angrier. The level of respect shown to us from Kim and the manager Najate was unprofessional. Really not happy with the service for these 2 staff working for you. It doesn't look good on them nor the company.My point is that, we were misinformed and when they called the check in desks they also denied this and they didn't want to hear our argument and tried to charge us an extra fee of £57 which we refused to pay and pay ended up boarding the plane with all the stuff in our hands.Kim (the lady at the gate)Najate ( the supervisor)
| 1
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Turkish Airlines
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Absolutely shocked by the customer service!My luggage was delay and because I chose to wait for it I was not eligible for any compensation!I wish someone as told me that at the airport!!!!! Instead of just saying is on the next flight.Because of this I missed my check-in time at the hotel and lost the expenses and they refused to cover even so it was their fault! I'm furious!
| 1
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EasyJet
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Absolutely shocked by the level of service we've just had, paid for speedy boarding which didn't exist at the gate! Then had to put our over head luggage that we've paid extra for in row 16 when we're row 5!!! Not only did we not get speedy boarding we're now gonna be the last people off the plane because the flight attendants are just letting anyone put their bags in the over head compartments!!! They literally said "what are we supposed to do about it" you're literally the cabin crew, do your job!
| 1
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Turkish Airlines
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Absolutely shocking "customer service". Please delete your WhatsApp"help" option for a start - what a disgusting, frustrating absolute waste of time. I would suggest hiring competent human beings rather than relying on cold, unhelpful machines.
| 1
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Ryanair
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Absolutely shocking airline will never use again. Changed the flights from an afternoon flight to an early morning flight so we lost half a day of our holiday and mainly the night before as had to be picked up at 2 am when originally it was 14.00 so lost half a day and night before due to having to get an earlier night ! Not even as much as an apology! Sent me a survey to complete and surprise suprise no acknowledgement of this. All of my chats are being left as the agents are very very rude and just saying nothing we can do and leaving a chat mid conversation.. not professional at all. I've tried contacting .. chats .. surveys.. everything and all being ignored. Charged extra for a bag that we was told we could take and went in exactly the same place it would have if we hadn't of paid extra. Paid extra for better flight times too yet lost time on my holiday ! Was told originally to wait until I arrive home to make a claim back for compensation but now after arriving home told I can't now as I used the flight ? So why tell me that in the beginning and also contradicted themselves as sent me an email saying about the flight changes and to click a button to accept or change times as I done this all ok then to be told that I couldn't change times as that earlier one was now the only flight out of the country home !! So how was I meant to cancel then if there was no other flight home ? Just get stuck in a different country ? No one at this company is willing to even acknowledge this or help just brush you off and telling me now can't do anything as used the flight ??? Well yes I did use the flight because that's what I was told to do or I'd be stuck abroad!
| 1
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Vueling
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Absolutely shocking airline! In May i booked three flights to Vienna for September for my elderly father, my aunt and myself for a quick City break as my aunt will be visiting from Australia. I have now been informed that the flight will be going via Barcelona so a total travel time of almost 8 hours!!!! They offered a change of flight but they all fly the same route so totally unsuitable. I have been forced to rebook with a more reliable airline as they will fly direct so I requested a refund. They have flatly refused which utterly disgusting! This airline should be named and shamed!! Disgraceful!
| 1
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Ryanair
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Absolutely shocking airline!! The app would not allow both passengers to checkin and when we notified Ryanair of this at the desk, we were told that it would cost us €30 to checkin. We were advised that because we were 5 minutes over the 2 hours before take off rule, we would have to pay. We had been in the queue for over half an hour, due to limited staff so this was no fault of ours.
| 1
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Vueling
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Absolutely shocking airline, had free under seat baggage but was charged 60 euros for the luggage, proved it fitted into the permitted baggage but was refused by a rude boarding woman, paid just to get on the flight home and now being told they have a non refund policy.This is theft as far as I'm concerned.Never flying with them again!Beware don't use them.
| 1
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Ryanair
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Absolutely shocking airline, total unprofessional staff and company. Would not recommend or use again
| 1
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Ryanair
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Absolutely shocking airline. Given them chance after chance and were let down big time yesterday for my husbands 50th birthday. Terrible customer service clearly from inadequate caring staff. Could not be bothered in the slightest to help. In fact they were so terrible at their job, I wonder how anyone manages to board the plane? We didn't manage to get on. Four very disappointed and upset customers, who will never use them again. Avoid at all time. Do not check in on line on your app as there's no point! as it is a con and you will end up having to to pay for the unhelpful and totally incompetent staff to do so at the very handsome price of £55 per person. They just walk away unable to help, couldn't give a damn and just laugh in your face. Disgusting!!!!
| 1
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Turkish Airlines
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Absolutely shocking airline. Never book with Turkish Airlines it's the worst airline I have ever had to fly with. Only too happy to leave me waiting in Bangkok airport stranded with a child for 30 hours without any help. How they can have the audacity to cancel the last leg of my journey whilst in the air and tell me to wait in Bangkok without even offering any overnight accommodation, food , even somewhere in the airport we could rest or shower. Nothing but take your money and offer very little in return. Much better airlines out there so please please please avoid these at all costs or be prepared to have your Hollida ruined.
| 1
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Ryanair
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Absolutely shocking airline. Spoilt our family holiday by not letting us board the flight when arriving on time. Don't use these crooks
| 1
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Ryanair
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Absolutely shocking airlineI know you get what you've paid for.No air con.Only got drinks and food 2 hours later and ten minutes to land. Can't blame that on mircosoft.Zero control at check ins.Staff stood around. No commication.
| 1
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EasyJet
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Absolutely shocking company so going on holiday too Greece just the three off us . Partner myself and one child . Already paid extra £60.00 for luggage before we got too the airport said we where alowed 15 kilos each per bag . So we put all in one suitcase bag weigh 28 kilos well under the 15 kilos each per person but told at the airport had too pay another £108 !! Do not use scammers
| 1
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EasyJet
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Absolutely shocking company!!!!Flight cancelledFinally get one for the next day in Manchester!!!No trains or anything that will get us there in timeNo answer on the phone and ground staff are just so rude and actually run away when asked a question about what was happeningThank you for ruining our mini moon !!!!I suggest you actually teach your staff some manners and hw to talk to people!!!
| 1
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EasyJet
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Absolutely shocking company, horrible , rude staff , that think they have such authority. My partner and I had flights from Manchester to Amsterdam, there was over a 1.5 hour delay, no reason given , and then a further hour wait when we got to boarding. My partner took a single drag on his vape before boarding the plane, bare in mind we were no where near the plane. We were then told we couldn't board the plane. My partner apologised sincerely, but the cabin crew continued to be little and point my partner out in front of the whole flight. There was no signs outside , no signs anywhere for no smoking , 3 other people on this flight were off loaded for the same thing. I think it's disgusting a genuine mistake , even one of the cabin crew were disgusted. So we then had to rebook and pay for flights , and then pay for a hotel to stay in.
| 1
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EasyJet
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Absolutely shocking company, was flying GLA to BFS a 33 minute flight and was delayed by 3 hours which in turn made me miss my bus and left me delayed for another 2 hours, returning today I've been delayed 2 hours already meaning charged an extra day for parking as it's after midnight. Honestly it's a joke and they think they are making it better with a 3 pound voucher clowns
| 1
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Ryanair
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Absolutely shocking customer service . dont ever book with them no matter how cheap . you pay for what u get . Id rather walk next time . Waited over 3hrs on live chat , customer 130 until customer 7 then cut off . DON'T BOOK WITH THEM !!!!!
| 1
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EasyJet
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Absolutely shocking customer service at the airport, disgusting behaviour the way they speak to you! Keeping bag back causing so much anxiety. Bought a small case to go in the cabin above seats it fit in the measuring thing they use but refused to let me take it on so ended up paying £130 to put my case on the plane, absolute joke, staff were extremely rude! Do not fly with this company they are a disgrace and are only interested in your money, do not care one bit about the people at all!! Shocking is an understatement I will ne er use easyjet ever again and certainly would never recommend! Avoid at all costs people or it will cost you more in the long run! Joke of a company!
| 1
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Ryanair
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Absolutely shocking customer service by Ryanair, awful behaviour and serviceTotal error by Ryanair not transferring luggage to a split reservation which they agreed to do before the reservation was split between my wife and myself, the First Lady customer service was lovely but she forgot to transfer the 20kg luggage to my name, when I called back to remind them a man customer service team said there was nothing he could do and I must now purchase another 20kg luggage and put the phone down disgusting behaviour really gives this business a poor name and reputation that they need to remove.
| 1
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Ryanair
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Absolutely shocking customer service every single time I have dealt with Ryanair. They should be ashamed of themselves.
| 1
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EasyJet
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Absolutely shocking customer service for such a big company. They cancelled our flights (both inbound and outbound), but only gave partial refund. We paid £690 they have only given us less than £500 so far and all in small lump sum! We called and asked about the rest of the refund, the lady was extremely rude, we could hear she was chatting with her kids at the background! And after we pushed her to answer what would be the latest for us to receive the rest of the refund, she hung up on us! We still haven't received the rest of the money and will be calling them again soon.Such shocking experience I would never expect to happen to easyJet, yes it's cheap(not that cheap anymore tbh) flights but it's a big company, their customer service is absolutely appalling! I will be looking for other options to buy flight tickets from now on!
| 1
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EasyJet
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Absolutely shocking customer service received e-mail on the 7th May 2020 saying they were processing a refund on our flight still waiting EIGHT weeks later for this money sent numerous e-mails no response try to get through by phone not enough hours in a day will seriously give a lot of thought before booking with these cowboys in the future
| 1
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EasyJet
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Absolutely shocking customer service!Fill out a form, get a generic reply that covers none of the complaint and tells you to call customer services if you have further issues.Call customer services and the robot tells you they can't deal with complaints over the phone and says goodbye!Never again EasyJet!
| 1
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EasyJet
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Absolutely shocking customer service, staff rude and so unhelpful. Watching them make customers fit bags into the unit to see if they can charge more, good news is all customers passed the test so far. Please bring Ryanair to Aberdeen and bring in some competition.
| 1
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EasyJet
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Absolutely shocking customer service, you can't speak to no one on the telephone and when you try to ask questions online it's all automated
| 1
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Grupo AirFrance-KLM
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Absolutely shocking customer service. I undersrand the situation with covid 19 but to totally blank us in refunding our 85 pound seat reservatiom fee booked through YOUR WEBSITE.We have had the run around since our flights got cancelled from Virgin who have already refunded us!You cant get through on the phone, email and if its via whatsapp they just autogenerate a response.We have now had to put in a 3rd refund request after asking for there complaints team which they were reluctant to give.PLEASE AVOID USING THESE IN THE FUTURE. DESERVE TO GO BUST TREATING CUSTOMERS LIKE THIS.
| 1
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Lufthansa
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Absolutely shocking customer service. Lost luggage, said they would pay 50% of costs for clothing for two small kids and an adult - not sure what law that represents. The worst is that the official helpline is utterly terrible. I've spent short of 6 hours trying to get through to someone. The end result is that the helpline for baggage is "just an information centre" and can't actually tell me where our lost kids clothes are. They "make a request". This is abysmal.
| 1
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Lufthansa
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Absolutely shocking customer service. Put in a complaint early December and nearly 2 months on it has not been fully addressed/resolved, with very limited responses to several e-mails. Cancelled a flight in November a month after booking and charged about 2/3 of flight price, with 4 months left before the flight concerned. Simply asked how this has tied in with terms of business? when the terms were advised? as nothing apparent in the booking documentation and how the charges were calculated? But unfortunately this simple question cannot be answered. The cancellation charge was given and that's all, even this was difficult to understand. Can't believe this is a so called flagship airline with such poor service and unfortunate that this will need to be pursued through the regulator to get an answer.I'd avoid if you can based on my experience and the reviews on here.
| 1
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EasyJet
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Absolutely shocking customer service. So I was supposed to fly to amsterdam on 26/08/2023. Bearing in mind this is a one hour flight. Meant to fly at 6pm from Manchester and my flight was delayed for 2 and a half hours. After waiting around the airport for nearly 5-6 hours awaiting the delayed time, my flight was then cancelled. I was then told to go to the "information" desk to speak to someone, where we were then given a number to ring. This number was impossible to get through to, took well over an hour in the end until we finally got through, bearing in mind this entire time there isn't 1 easy jet staff member in the vicinity. We then waited in the airport as we had to swap our flight to a connected flight at 7am in the morning which was from Manchester to Belfast, and then we fly from Belfast to Amsterdam at 1:30pm!! An additional 8 hours travel for a 1 hour flight. Because of this we have no missed out on a festival which was supposed to be the day after we arrived, but due to the cancellation my £300 spent on travel and tickets is in the bin. Furthermore, we couldn't get in contact with our hotel in amsterdam as we were calling from the uk. Again no easy jet staff member in sight to help with this, very very very lucky for us we have friends currently in amsterdam who were able to get in contact with the hotel for us and let them know about our flight and when we will be checking in. If we didn't have people there to actually help us we could've potentially turned up to amsterdam over 14 hours later and with no hotel room because we would've gone down as a "no show". On top of all this, we were then booked a hotel room from easy jet which was 30 minutes away from the airport and we had to pay for the taxi there and back from our own pocket!! An additional £66. Furthermore still not a single easy jet staff member in sight, zero customer service and absolutely shocking "help" from easy jet. I will never fly with easy jet again and would highly advise people not to book with them.
| 1
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Ryanair
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Absolutely shocking customer service. Told something different every time, cancelled my flights of my behalf which I didn't request and online support makes sarcastic comments and abruptly ends the chat after waiting in a queue for 2 hours.
| 1
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Turkish Airlines
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Absolutely shocking customer services team, terrible service on board. 11 hour flight with no sound on the entertainment system. Cabin crew attempted to help but said there was nothing they could do and there were no spare seats to switch to. Logged complaint and received a response stating 'there is no problem with the seat', then received a further email stating the customer services email is no longer in use.Do not fly with this airline. If you have any problems they will do nothing at all to help you.
| 1
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Ryanair
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Absolutely shocking experience booked my tickets 3 months in advance to be told that they sold my ticket on shambles and then had the audacity to say I was in the wrong, and when I asked to talk to someone in charge they just told me to go away and can't be arsed
| 1
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EasyJet
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Absolutely shocking experience with EasyJet - Flight delayed by 16 hours from Turkey to LGW and arrived in the early hours, so no one was available to collect us. We understood that we would be able to claim compensation for the additional costs we have incurred for airport transfers etc however, they have so far rejected these. Will not be flying EJ ever again and would strongly advise anyone who is thinking of using them!
| 1
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Lufthansa
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Absolutely shocking experience. I was asked to put my hand luggage in hold despite having a short layover. The flight was of course late and my luggage didn't make it to the final destination. I had to wait at the airport for 4 hours for the next flight to bring my luggage. I was flying for work and this meant I missed my evening meetings as everything was in my luggage. They could've taken anyone's luggage who just flew to the connection airport and everything would've been fine. I booked a national carrier as I thought it would be a better experience but I have to say this was worse than any of my Ryanair or Wizzair flights have been. The guy was practically shouting at me as well. Never again.
| 1
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Ryanair
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Absolutely shocking experience. Refund was due to me within 7 working days now being told 3 different stories by 3 different CS agent. Shocking lack of customer care constantly talked over and not one of them took the time to listen, when I eventually spoke to a Supervisor they were even worse. I was also misgendered which I construed as deeply homophobic, when it became clear to the supervisor that they could not answer my query they hung up on me. So far I have spent 3 hours chasing these absolute oxygen thieves and I am no clearer as to what the situation is.
| 1
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Ryanair
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Absolutely shocking experience. £55 each to check in at desk because we didn't check in online. I didn't realise it was policy to check in online to avoid a cost. From Ireland, live in Australia and when visiting family decided to travel to Portugal. Never experienced anything like it at all. So disappointing 426 Australian dollars for a family of 4! What a start to a holiday. Shocking hidden costs! Disgusted is not the word. Been to a lot of places across the world and this was the worst experience to date!
| 1
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EasyJet
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Absolutely shocking experience.They have changed my flight time, it is almost two hours difference and they won't refund me the money. I have to now fly at midnight with 2 children.Unacceptable
| 2
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EasyJet
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Absolutely shocking from Easyjet! On Wednesday 22nd June 2022 myself and many others were looking forward to a nice holiday travelling from Gatwick to palma. The original flight was supposed to depart at 21:55 but consistently got delayed until we got a notification around 10:05 on the easyjet app saying that the flight from LGW to PMI has been cancelled.All the customers (including myself) for the flight were then directed to gate 53. We were left with absolutely no answers, no apologies and were left to solve the problems on our own. The baggage reclaim was a complete joke... the now cancelled flight bags said on the board bay 7 but instead came out of bay 8 but only a small batch and then shut off. After 1 hour of everyone along with myself complaining, they announced that the bags have disappeared. Lucky we did receive them back after 1 hour 20 mins ish of waiting around.After that all the stess of the bags. We spoke to them about accommodation as myself and my girlfriend don't live near the airport and we were just told to find our own hotel and they will reimburse us. After all that stress at 2/3am we arrived at Brighton as that was one of the only places taking hotel bookings that early on.Day 2...We were informed by the app the previous day when the flight was cancelled that the rescheduled flight was 12:30pm on 23rd June 2022. At exactly 4am we recieved a text stating that the flight has now been moved to 7:30pm due to the rest that the staff need. This was beyond the joke.Upon arrival at the airport... we were unable to drop off the bags as the tickets didn't know the flight was departing and staff were left confused to what is happening. Luckily all the customers of the flight were together but we still had to wait just under 2 hours before the flight to be able to check in. Once done... the security had to let every customer past as the boarding tickets were just useless as they didn't work.The flight didn't take off until 9:30pm as easyjet forgot to load the bags and then a customer caused disruption.We finally arrived at our hotel 3am in palma Nova on 24th June to be told that easyjet never notified them of our stay or arrival or the cancellation of the flight. We were left stressed, worried, angry & confused as to what keeps happening.Luckily we got to keep the temporary room but in the given moment. We might've been left with no where to stay thanks to Easyjet.This is absolutely ridiculous and a stressful time for the start of the holiday...Never again!
| 1
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Grupo IAG
|
Absolutely shocking how appalling BA has become .Lost my bag and delivered the next day at 9pm totally useless as I was off to another country the next day.Baggag found by BA the same day @ 14.36.No info no updates Naturally I need to claim for items and it is totally impossible All details entered and site keeps returning to same questions This airline has gone to the dogsUPDATE Ihave given up BA are using no human customer service to bamboozle thier customers into submission and lost They are a disgrace
| 1
|
EasyJet
|
Absolutely shocking if I could give 0 stars I would!!! Flight delayed both ways missing baggage for 4 days! Miss sold the hotel. Booked for a family of 4 however on arrival there was only 2 beds and then was charged £200 to 'upgrade' sold on an all inclusive basis however it was more full board! Still not received any refund on the the essentials we had to buy for missing baggage! Can't get a response from anyone regarding the complaint it's just a wild goose chase! Avoid at all cost shocking costumer service
| 1
|
Ryanair
|
Absolutely shocking if you booked extra leg room and need a extra belt you can't sit there the seats are very small so just be careful. also way home only drinks available no food and only went round once with a 4 and half hour flight my children was hungry shocking.no duty free available either. Not good service at all jet 2 all the way.
| 2
|
Grupo IAG
|
Absolutely shocking levels of customers service. Rude staff who lie at every opportunity.I booked a flight from Heathrow to Dubai, I made the booking at the time using 2 different payment cards therefore the trip was split into 2 bookings by call centre staff. Closer to the time, I had the option to upgrade cabin, I called straight away to upgrade all 4 seats at the same time as the 2 bookings weren't showing in my app. The guy I spoke to sounded helpful and quoted the price for all 4 tickets, I agreed and was told that it would need to be processed in 2 different payments as it was 2 seperate bookings, I had no issue with that and agreed. The payment was taken for my son's seats and then immediately after was told that myself and my wife's tickets would be exponentially more expensive now as someone else has taken the offer.After a lot of back and forth and false promises, the call was 'listened to' and no concluded that was not in fact what had happened. I cannot speak to any escalations team nor have a copy of the recording.LYING, CHEATING SCUM BAGS
| 1
|
Wizz Air
|
Absolutely shocking service - I paid for the Full Flex Service so I didn't have to pay for cancellations or changes only to find out that the full amount paid was not getting refunded at all and also what was being refunded was being credited to my Wizz Account that I had to use within 90 days or lose all the money. Do not book with this airline.
| 1
|
Grupo AirFrance-KLM
|
Absolutely shocking service and lack of help upon last minute cancellation of a connecting flight. Staff refused to provide any help whatsoever and turned everyone away at the door after seeing the boarding pass. Asking for any assistance only got me a smug smile and a half laugh for the absurd notion. Frankly extremely shocked at this level of customer service, the level of rudeness and arrogance is hard to describe. Being told "Understand we have 20.000 people flying every day is not a response" is the rudest response I have ever experience at an *empty* help disk. It's not my problem of KLM don't hire enough service personal, though it was impossible to see this supposed delay.
| 1
|
Ryanair
|
Absolutely shocking service and terrible website. Tried booking a return flight but website kept jumping around to previous searches. So ended up booking a wrong flight but as they were uncontactable at 23:30 when I booked and a offer was about to end I had to rebook with the correct times. Tried several times to claim the small refund but live chat was unhelpful and a the contact us forms are very limited. I was emailed asking for more detail even though I used all available characters on the form. They gave a link to go back to live chat. They then gave me a link to go back to the online forms. This then didn't work. I JUST WANT AN EMAIL ADDRESS TO COMLAIN TO!! they would get so many more compliants if they made the process simpler. After weeks of trying to get the issue resolved I give up. You win Ryan Air, keep my money for a flight I will not be on.
| 1
|
Ryanair
|
Absolutely shocking service every thing cost money fliying from Edinburgh air port husband was told to sit at front of plane myself in middle and my son at back when we got on i explained that i take seizure my son has autism i even had proof with me they decided to put me at front and my husband in one row and my son behind him didnt even ask if anyone would be happy to move for them to sit together and then on way back ended up paying for seats and waited over half hour before staff came along with drinks etc standing chatting at front of plane making everyone wait never book with them ever again very bad experience
| 1
|
Grupo IAG
|
Absolutely shocking service from British airways. We were due to fly to Dallas from phoenix and then from phoenix to Heathrow in the UK, we had paid for business class flights. Our flights were then cancelled due to the bad weather that Dallas was having. The alternative flights they provided were for us to fly from phoenix to Las Vegas, and then from Las Vegas to Gatwick UK. The alternative flights didn't state if we were going to be provided with our business class seats but we accepted the change due to needing to get home. When we arrived at phoenix airport we were told that as it was American Airlines that were flying us to Las Vegas they were not able to confirm if we were flying business class back to Gatwick on the British airways plane. We were advised to speak to someone on the BA desk once we had arrived in Vegas. Once we arrived we immediately asked the front desk if our business class seats were available. The lady at the desk told us they don't do business class seats flying out from Vegas even though the business class lounge was right behind us. I am a nervous flyer so we also paid to sit together. The lady at the desk said we were going to be put in economy and none of us could sit together. I then looked up online and saw that they had business class flights the next day from Vegas going back to Heathrow, it also stated that they should provide the next available business class seats to us when needing to cancel our flights which they didn't. When I showed the front desk the alternative flights they said there wasn't anything they could do and were not able to change our flights to an alternative day. At this point we had about 20 mins until the plane was going to leave. We tried ringing through to British Airways who also said as we accepted the flight there wasn't anything they could do, but said we could submit a claim online to get our money back. The lady at the desk also assured us that we were able to get a full refund on our flights home. We reluctantly boarded the plane but had to sit apart from each other.As we boarded I saw the business class seats in front of us, so the front desk completely lied to us. They also had small children split up from their parents on the plane as well. We landed back at Gatwick, even though we flew from Heathrow. Luckily we didn't have a car at Heathrow. We then submitted a claim online and after weeks of them saying they were looking into it, they told us we were not due any compensation. Since then we have called up BA which was a complete waste of time since they said they can't help over the phone and said we needed to submit another claim, we are still waiting and it is now almost October when we flew back the beginning of June. Not only are British airways a waste of time, they have no care for their customers what so ever, they have no respect for the passengers that have paid a premium to fly with them, and they have incompetent staff who don't even know what sort of flights fly out from Las Vegas. The level of customer service is absolutely shocking and we have lost out on a lot of money. It was an appalling end to a wonderful holiday. We will never be flying with BA ever again and the staff should feel absolutely ashamed to work for such a crappy airline.
| 1
|
EasyJet
|
Absolutely shocking service shocking so I rescheduled my flights yesterday and have lost my rights to take on hand luggage for free when I could of just canceled the flights and rebooked and saved over £150 and just added on luggage what a joke! They say there is nothing we can do.
| 1
|
Turkish Airlines
|
Absolutely shocking service! Wouldn't give them 1 star! Worse than a low cost airline! Ordered vegetarian meal received something that resembled a tray of sick and wasn't even vegetarian! Seat pitch was the smallest i have ever had on a long haul flight and my knees were against the next seat the while flight, i'm 5f 7inch so not exactly tall! The guy next to me legs were against me and up against the sear infront of me, he was around 6 feet tall. This flight was just short of 4 hours late departing Istanbul, no explanation for the delay, in the 4 hours i was trying to explain i would miss my connecting flight in Jakarta. After a few hours trying to explain this the penny finally dropped and said i would miss my connecting flight! I did indeed miss my connection! The flight they booked me on after 14 hour wait time in Jakarta was full and was told i was booked anto another airline 24 hours after landing in Jakarta and missing my original flight! The flight i was booked on had a different baggage policy and had the pay extra to take my luggage! This airline however was light years ahead of Turkish Airlines in space, comfort and friendly staff! Had a hotel booking i used for less than 6 hours for the whole booking, out of pocket for baggage payment and my hotel booking and over 24 hours of my holiday missed with not one 'we are sorry for your disruption' or anything from Turkish Airlines! I have my return back to the UK with Turkish Airlines and looking forward to it as much as having a lobotomy! I would ask anybody thinking of flying with Turkish Airlines if you want a horrible experience this is the Airline for you! For me the worst flying experience of my entire 44 year life!
| 1
|
Vueling
|
Absolutely shocking service, the worst airline I've ever used. NEVER AGAIN
| 1
|
Ryanair
|
Absolutely shocking service, worst experience of any flight iv been on. Try charge you for anything they can, we had a cabin bag and was told it was still too big so tried to charge his £48, staff are so so rude.
| 1
|
Lufthansa
|
Absolutely shocking service. I'm in Beijing trying to get home early and my flexible ticket is useless. I can't ring them and they are never at capital airport. I'm left trying to book another flight whist in need of surgery.
| 1
|
Grupo IAG
|
Absolutely shocking service. If I ran my company the way they did, I’d be out of business. Our flight was due to leave at 18.05, they waited until 18.25 to say the flight was cancelled and couldn’t get us on another flight until the following day. We were then told to head back to baggage collection to collect our cases, and proceed to check-in to arrange the hotel. This would have been straightforward if they hadn’t made us wait 2.5 hours to get our bags back. We then had to make our way to the hotel, most of that was guess work, only to find out our so called food voucher wasn’t available for use in any of the hotel restaurants. They tried to palm us off with either fish or curry in a separate room and it wasn’t being served until after 21:30. Travelling with children, this really isn’t a fair deal. We were then informed we had been transferred onto the 06:30 flight the following morning, I mean come on, not eating until after 21:30 with children, then trying to sort cases etc and be up for 03:30 the following morning to make the flight, absolute joke! To make things even more hilarious, my friend was travelling on the Aer Lingus flight to Glasgow around the same time we were due to fly, they were 20 mins from landing and they turned back due to a technical fault. So travelling back 40 minutes was safer than the 20 mins to Glasgow!! Clearly they don’t want to have a plane stranded in Glasgow, as it would cost more than the inconvenience to the full flight of passengers.
| 1
|
EasyJet
|
Absolutely shocking that Easyjet change my flight times and kindly give me a disruption policy that means my only option is to cancel all the passengers rather than just one! Yes, Easyjet, I could rebook, but will have to pay £100 extra for the privilege as the flight price has gone up. Please review your policy and make it easier for people when the issue is down to your action!
| 1
|
Ryanair
|
Absolutely shocking that Ryanair are still able to operate as an airline. Booked a flight for July a few months ago. Went back to Check in early a few days ago only to find out the dates had miraculously changed to June - a month ago. Customer service completely denied any fault , claiming 'Ryanair have never, and will never make errors such as this'. Whipped out my screenshots with evidence of their BS only for them to immediately leave the chat with no explanation other than 'I have no information regarding this matter.'
| 1
|
Jet2.com
|
Absolutely shocking treatment and response to significant issues, to include:- taking circa 30 hours to get to Turkey- delayed then cancelled flight after waiting hours on the runway until 10pm, caused by two drunk passengers who very obviously shouldn't have been allowed to board in the first place- after being told the flight wasn't leaving and replacement flights would be organised for the following morning we had to book a hotel. On arriving the next morning there had been a power outage at the airport and we were kept for hours in check in area. Then, had to queue three times to check in as the boarding cards were incorrect and we couldn't get through security.-by the time we got through security, we had an urgent call to gate. I am a wheelchair user and also have bladder issues. On arriving at the gate I asked if I could use the toilet before boarding. I was told by staff I could go "if I ran"!!!- boarded the flight, to find out the luggage wasn't coming with us.- by now it was teatime and we had no refreshment trolley until 30 mins before landing (on a 4 hour flight). By this time we had had no food or drink since the previous evening. The refreshments trolley eventually reached us and we were told we could have a free complimentary soft drink (not acceptable considering the events of the past 24 hours). There was nothing available on the trolley however, so we were offered a glass of water and 2 (stale) biscuits!! So on arriving in Turkey very late evening we had had 2 biscuits and a glass of water since the previous evening. We hadn't been able to get anything from airport shops because of the urgent call to go to gate.- on arriving in Turkey we didn't have our luggage.- it took 7 days to get our luggage. So no clothes, toiletries or some medication for a week. We were offered no updates, and on our daily phone calls we had to make (which we were charged for), we were told that they didn't know what was happening, in fact we were told "we knew more than them!)- on the return flight, my wheelchair wasn't taken off the olane in the uk as they couldn't find it. I was taken off the plane and told to wait for assistance at the building entrance. After 20 minutes someone came and told us that assistance didn't service that area and I had to walk! I have heart failure so although I can walk it is very minimal. By the time I reached passport control the passport staff could see I was in distress and exhausted so they organised help.- on getting to the carousel my chair didn't arrive for 45 mins. I was told by jet2 staff to apply for compensation for all the events.- I did. It has been rejected!! I have emailed them which has been ignored. We have now gone to the civil aviation authority with a complaint.- finally, and unbelievably(!!), we were travelling with another couple. They got an earlier replacement flight than us, arrived about 6 hours earlier than us and got their luggage 2 days before us and they were compensated straight away, no issues.Absolutely shambolic. Totally disappointing.As frequent fliers (9/10 trips a year) we would only travel with jet2 again if the issue was sorted and an apology for the disrespect given. Shocking.If you travel with them and have issues, don't expect acknowledgement of responsibility or respect for your custom!!Shame on you jet2.
| 1
|
Ryanair
|
Absolutely shocking treatment from Ryanair!! We were due to fly to Prague on the 19th of March but on the 17th the borders were closed to UK citizens due to the coronavirus. As our plane still flew which obviously we did not board due to not being allowed to enter and the foreign office banning all essential travel we will not be given a refund. Absolutely disgusting customer service. Wrote to customer complaints and just received a copy and pasted email full of crap! I will never use Ryanair again
| 1
|
EasyJet
|
Absolutely shocking will never use this airline again would rather spend more and fly with someone else
| 1
|
Ryanair
|
Absolutely shocking yet again . The board at Palma shows all other airlines leaving on time . Same on the way out , 3 hour delay both ways for Glasgow and 2 hour delays for Stanstead. A £3 vouched for a 3 hour delay . Never again will I fly with these donkeys of the sky
| 1
|
EasyJet
|
Absolutely shocking! This airline should be banned from trading!! If I could get ahold of someone responsible I would throttle them half to death!! Have had absolutely no help from the airline and felt like we have been abandoned since they have taken the anitiative to cancel our flights! DO NOT FLY WITH THEM!! THEY ARE SCAMMERS!! STUFF EASY JET!!!! Fly emirates xxx
| 1
|
EasyJet
|
Absolutely shocking!!! tried to change airport of a holiday which within minutes of booking which was an (impossible task) cancelled and rebooked easyJet took 2 payments of £60.00 a total of £120 and now saying they will not refund the original £60.00 booking however you can use as 'Credit' please refer to the hundreds of pages in our terms and conditions including the section that states (if you cancel within 24 hours you will receive a full refund) this company takes your money to use it for personal benefits
| 1
|
EasyJet
|
Absolutely shocking, company ! Do not fly with easy jet ! Got to the gate and told to put our luggage in a small container to see if it will fit ! Well measured at home and it fitted but not at the gate ! Unfortunately did not have my tape measure to check and told it was £48 per luggage to be able to fly ! Absolutely appalling to be held at the gate by a smirking team member! Great start to the holiday especially as it will be £48 each person to return as well so out of pocket by £300 !!! Ryan Air seem like angels compared to this shocking, company and I can't believe I actually just said that !!!!! But
| 1
|
Ryanair
|
Absolutely shocking, flight got cancelled in June due to Covid-19, requested a refund, they ignored my request, issue me a voucher instead, submitted another refund request but doubt I will get my money back this year. Will never use again, I hope Covid-19 bankrupts Ryanair as they are thieves and con merchants.
| 1
|
Ryanair
|
Absolutely shocking, will never fly with them again ,charge us for a 20kg suitcase even though already paid for it and showed them the booking to prove it , but flight wasn't full so think this is why they did it , also our 3 and 4 year old had a little child case which fitted in the hand luggage size check but said no and charge 49 pound each for them even though they fitted , this was because flight wasn't full so needed to charge as much as possible, the crew staff didn't like doing it their face said it all and said sorry , all because the flight was only half full ,they know you will pay what ever they want because you can't argue and upset kids when so exited to be going on holiday ,Do not fly with Ryanair
| 1
|
EasyJet
|
Absolutely shocking, you provide a contact telephone number however can't speak to a human being and constantly directed to online help where I cannot get the answer to my question
| 1
|
EasyJet
|
Absolutely shocking. Arrived at Liverpool airport to find only one EasyJet staff member at the check-in desk. Waited over an hour and had to call customer service as I was concerned I wouldn't make the flight. Why would you only have one staff member?? Eventually, another staff member appeared and helped, calling all Barcelona flight passengers forward to ensure we could make our flight. This set my anxiety going and whilst on the phone to your call centre, I asked them to make an official complaint. They said they would, and someone would be in contact - I am yet to receive any contact.Once we arrived in Barcelona, there was no desk for transfers. EasyJet check-in desks were there but no staff members. Again, I had to ring your customer services, who informed me I should have received an email telling me I had to walk to a different terminal! Again, I asked to make this an official complaint, as you should have staff welcoming your holidaymakers, not people arriving lost, wandering around the wrong terminal, and not knowing where to go. Once we found the transfer contractor, we then had a ridiculously long wait and were lied to by their staff about the arrival times of our coach. When another holidaymaker complained, the representative was aggressive and told him to make a complaint by email.When I got to the hotel, considering I placed a booking for myself and my 15-year-old son, we had been put in a double bed. My son is 15 and doesn't want to share a bed with his father. Why would any hotel or holiday company put a father and son in the same bed?? Fortunately, the staff member found a camp bed as it was late at night and there were no empty rooms. The hotel did rectify this in the morning.I have taken many holidays, including those where I book flights, hotels, and transfers myself, and this is the worst service I have received to date. Ryanair flights have never been as stressful as trying to drop our bags with your non-existent staff at Liverpool airport. I have another holiday booking with you for September, which I now deeply regret.I will also be placing a copy of this complaint on Trustpilot, so others booking with you know what to expect. This is a true reflection of my experience, which ruined the first day of my holiday. That said, it seems like you don't care about your 1.4 star rating, you only care about grabbing peoples cash!
| 1
|
Turkish Airlines
|
Absolutely shocking. There should be a zero star review! Booked flights with a national airline thinking in these uncertain times that would be my best bet. What a big mistake! Had both outbound and inbound flight changed shortening my planned holiday. My accommodation was non-refundable so lost out there too.Was simply trying to get a reason or alternatively get compensation from Turkish airlines via their feedback system so I can try and claim through insurance and they can't even provide that! Was promised something back in 24 hours and then 7 days and still not joy. Was told it had been marked urgent. Clearly no urgency!Now I'm of pocket by approx £1000. Let's hope I actually fly when I am supposed to!PLEASE AVOID THIS AIRLINE
| 1
|
Norwegian
|
Absolutely shocking.London Gatwick to USA ft laudadale.10 hour flight in a plane from 1992 with NO TV or radio, we were sold a dreamliner or 737. If that wasn't bad enough going out, we are just waiting to board our return flight home nearly 2 weeks later and low and behold.. Its another WAMOS airline.. Fuming, never ever again. We saved up ages for our holiday and these poor flights really took the edge off. Contacted customer support 2 weeks ago, no reply to my ticket and that was before I found out were going back on another airlines plane again!!!!!
| 1
|
Ryanair
|
Absolutely shockingFor one the baggage allowance make you pay now for a 10kg bag which should be free unless you pay for priority boarding ! Bleed you fry before you have gotten anywhere! Customer service what customer service the chat online rubbish agents don't know anything about this company it is a greedy money grabbing incompetent airline they will ruin your holiday experience. Fly with Jet2 or Luftansa instead! You have been warned ...
| 1
|
EasyJet
|
Absolutely shocking…. Delayed outward from Luton to Inverness by over an hour and a half and again 2 hours returning Inverness to Luton. There's really nothing easy about EasyJet.
| 1
|
Jet2.com
|
Absolutely smooth flight with no hassle and very professional staff
| 5
|
Jet2.com
|
Absolutely spot on service from booking, through check in to the superb in-flight service and support. Bravo
| 5
|
Jet2.com
|
Absolutely spot on. Manchester terminal 2 has greatly improved the process. Flight was slightly delayed but arrived at correct time. Really good team in the air and on the ground.4:45 hours flew back quickly.
| 5
|
EasyJet
|
Absolutely stinking company, safe to say I won't be using these charlatans again for any flights even if means paying double to another airline.And the stuck up attitude of your lovely lady at boarding at G5 schipholtonight, needs a personality for her ChristmasUseless
| 1
|
Ryanair
|
Absolutely stressful.I can not get back from England to Ireland.Hadn't got renting car.I guess nobody is flying from the england to Ireland anymore and that's why the consumer helpline was absolutely no handy whatsoever.Perfect service.
| 2
|
Ryanair
|
Absolutely terrible - we need to check in or pay some booking fee but then also do a 7 day online identity verification process? Who invented this company
| 1
|
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