Airline
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values | Review
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5.97k
| Rating
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10
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|---|---|---|
EasyJet
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Absolutely terrible I couldn't get through to customer service had to wait 40 minutes for chat and they refused to help
| 1
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Turkish Airlines
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Absolutely terrible airline and I will never again fly with them. I upgraded to business class for a 12 hour flight from San Francisco to Istanbul and it was ok. The service was actually pretty decent with very professional staff. The nightmare began when I got to Istanbul for my connecting flight. I've been traveling for over 2 decades and never in my life have I experienced a situation where someone literally stands in-front of you after you exit the plane to go (physically blocking you ) to your connecting flight gate checking for boarding passes. I never loose a boarding pass but for some odd reason i lost the one I had on me which I had kept in my coat pocket. And assumed I could just show my ID and get a new one when I got to the airport. I was very wrong , I was met with this extremely rude staff(person blocking) who wouldn't let me through , mind you because the flight was delayed leaving San Francisco so I had only about 30 minutes to get to my connecting flight . I was told I needed to go to passport control to get a new boarding pass. I shared that I'm going to miss my connecting flight since they arrived later than expected. I was originally going to have an hour and 15 but now I literally had 20 or 30 minutes to get to my gate. Mind you they had started boarding to my connecting flight when I arrived to Istanbul .Now not only do I have a short time I now have to go and get a new boarding pass. Literally no one helped me locate this place and was given bad directions and mostly ignored by airport staff when I asked a question , as I was searching for passport control I saw on the monitor that it was last call for my connecting flight. Let's just say I was more than a little frustrated. Anyway I calmed down and decided that this is what I get for traveling with Turkish airlines after I was screwed heavily by them 10 years prior which left me almost stranded after delaying all my connecting flights but that's another story. This is a lesson that will not be repeated . Anyway long story short I found passport control and after an hour for a new boarding pass at this point my flight was already gone, so I requested for another flight leaving and the only one available was 5 hours later . A waste of time , money and peace of mind , never again
| 1
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EasyJet
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Absolutely terrible airline provider... Typically low budget airlane, calling customer service last for hours on the phone to get anyone on the line, avoid this company, rather pay more and avoid very unprofessional service
| 1
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EasyJet
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Absolutely terrible airline who seem to do their best to loose customers. We had our flight to Berlin moved forward a whole day. The rescheduling cost another £123 for an extra night in the hotel plus lost earnings. If that wasn't bad enough we were then charged extra for our baggage on the return flight. This, we were told, was due to them being slightly oversize. This is particularly ironic considering the extra day required additional items to be packed. To make matters worse they tried the same tactic with another passenger who, to her credit, stuck to her guns and was let off the extra charge. You simply cannot do that. You can imagine we now feel doubly agreived. We were told the bags would have to go onto the hold as there was no room on board, however not wishing to wait at baggage reclaim and having paid the extra money we decided to ignore this and carry the bags on board anyway. Needless to say being standard flight bags the fitted perfect into the overhead lockers with plenty of room.
| 1
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Ryanair
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Absolutely terrible airline with poor customer service. We were told after landing that our suitcase has been sent to another country and there is nothing they can do now. The staff in the airline were so unhelpful and did not care. Holiday ruined for the whole family.
| 1
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Ryanair
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Absolutely terrible airline worst customer service ever no help at all and very rude left me stranded in the airport
| 1
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Ryanair
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Absolutely terrible airline! Will never fly with them again!! Travelling from manchester to gran canaria, was aloud to take a small case on the flight with me going but travelling back from gran canaria the exact same case i had to pay 25 euro to get it home! Absolute scam!!! Shouldnt be aloud! Avoid at all costs!!
| 1
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Ryanair
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Absolutely terrible airlineIt's almost like they hate their customers and will do as much as possible to make them hate the whole experience end to endBut I guess while people can't see through the cheap headline prices they'll continue like thatSpend a few quid more and pick another airline ....Any other airline......
| 1
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EasyJet
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Absolutely terrible and RUDE customer service at the gate by Neha.My elderly father was going through the gate and was asked very abruptly by a member of gate staff to test the size of his cabin bag. Neha was rude and when it clearly fit she raised her voice and told him not to look at her! Quite frankly, it was embarrassing. She then refused to give her name when he mentioned customer service, and ignored me when I passed through. She was that rude that even a passenger in front of us volunteered to be a witness if we wanted to file a complaint!We travel frequently with EasyJet and my father is an Easyjet Plus member. We don't expect to be treated this way! A simple smile and some help would've made alot of difference!
| 1
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Ryanair
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Absolutely terrible as expected. Never flown with them and refuse to do so but I was going on a birthday trip with large group. Flight cancelled so called to find out if refund included other extras as this was not show on breakdown, first guy wasn't interested just said email email email, didn't even take reference. Second guy as I called later said the same and couldn't give any help. Anyone reading this Book Jet2 or BA and pay the extra. At least their humans can hold a discussion when things go wrong.
| 1
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Ryanair
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Absolutely terrible company the charging for anything I had everything paid in a check-in the girls didn't said to me you have to drop the luggage in here she said should be alright to take you when I go in the boat before going to fly. They charge me another more than 50 €60 or something, absolutely robber scam something you pay you pay for the twice absolute stupid rules
| 1
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Ryanair
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Absolutely terrible company. I wanted to change my flights as we are suppose to be going to Malaga in early February, it says on their website you can change flights for no additional cost,. they want an extra £140.00 to change, you cannot eave the house, in total lockdown, Spain borders are closed to UK and if you did smuggle yourself in you have to isolate for 14 days, bit of a waste of time if you are there for a week, avoid this cowboy company at all costs.
| 1
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Grupo AirFrance-KLM
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Absolutely terrible company. They cancelled my flights and are in breach of EC261/2004 by not refunding my money within seven days. They owe me £1572. I have been fighting for this refund for over a month to no avail. There are thousands of other passengers in the same situation.
| 1
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Norwegian
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Absolutely terrible customer careWe had upgraded to premium economy on our return flight from Orlando to London. At the airport the check in was a nightmare of an experience.The check in staff kept saying we were only allowed 20kgs. We showed them proof of email confirming our upgrade and our allowance was 23kg x2 suitcases each but she wouldn't listen and there no Norwegian ground staff to help us. The people carrying out the check in were contracted out by Norwegian and just were totally callous and really ruthless in their approach. We were devastated and ended up having to pay for extra baggage allowance, when infact we were well under our 40kg allowance for premium economy upgrade.We spoke to customer service in the UK when we returned and they did nothing and just kept ignoring our emails and numerous calls.DONOT FLY WITH NORWEGIAN.Also their premium economy seats and service is not much better then normal economy. Seats are just slightly bigger.VERY DISAPPOINTED AND SHOCKED AT THEIR TERRIBLE CUSTOMER SERVICE
| 1
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EasyJet
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Absolutely terrible customer service!!!! Asked to make a minor change to my flight that I had only booked less than 1 hour ago and they would not do without trying to charge me a fee. To top it off, the agent ended the conversation before we even resolved the issue. I thought Easyjet was better than this but unfortunately it seems not. Will avoid using them again as much as possible.
| 1
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Grupo IAG
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Absolutely terrible customer service. Tried to upgrade from economy to business. Impossible to reach a person who could help, let phone ring for 52 minutes and gave up. Chat was just as bad as the AI could not help. Fortunately will never have to fly them again.
| 2
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Ryanair
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Absolutely terrible experience flying with RyanAir. From start to finish it was disappointing. I tried to checkin online and I couldn't find the option in the app, so I presume I should check at the airport. When I arrive at the counter they charge me 30 euros to check in as it needs to be done online. What a deceitful way to get more money out of customers. When I complained even their staff were agreeing this is a sneaky way to get more money. The told me that they have a saying at Ryanair in Spain…"always check the small print". I will do everything to avoid going near this joke of an airline again. The flight was also delayed 2 hours on the first leg. Wish I could give a lower score than 1.
| 1
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Grupo IAG
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Absolutely terrible experience with British Airways. After a short flight from London Heathrow to Frankfurt, they couldn't get my suitcase to me in time for my next flight (on Cathay Pacific) to Melbourne, despite a 3 hour gap between the two flights. Told me they would arrange for the suitcase to be transferred directly to Melbourne - instead, it got to Hong Kong and left there. When they finally tracked it down, they sent it back to London. All happened over Christmas, so very stressful yet minimal communication from their team. While the plane crew may be lovely, the service outside of this has been nothing short of dreadful, and if given the option, I will avoid flying with them in future.
| 1
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EasyJet
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Absolutely terrible experience with Easy jet which is still on going. We missed our Easy Jet flight yesterday at Amsterdam Airport Schiphol due to their long security queues ( we were waiting more than 4 hours and still couldn't get through security due to staff shortages). We phoned Easyjet to ask what to do about this to which me and the 30 + passengers who also didn't make the flight were treated very rudely without any sort of empathy. The agents I spoke to Dorothy and Fatia provided no help and just said to speak to an Easyjet rep at the airport, funnily enough they don't have one there. I understand they have no control over the queue at Schipnol but do have a responsibility to their customers. They knew that people were stuck in the queue and delayed some flights to accommodate this but not our flight. We slept in the airport overnight which was a really awful experience. I have since called Easyjet twice, emailed twice, tweeted and Facebook messenger to which NO ONE has gotten back to me. I will not be dropping this and will continue to pursue.
| 1
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Ryanair
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Absolutely terrible experience with Ryanair. We booked a "cheap" holiday with them and we were aware that they started charging for 10kg bags so we decided to try and book them online as it works out cheaper. It did not give us the option so we decided to pay on the day which was £25 each and there was 4 of us so that was £100. Before we were due to come home we decided to book online and it worked this time so that was £80 all together. We turned up to the airport and we were about to board and then we got told we have to pay another £100 on top of that because we didn't check our cases in as we was not aware we had to do so. Also, the customer service is horrendous. I do not recommend anyone to fly with them and I for sure am never flying with them again.
| 1
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Grupo AirFrance-KLM
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Absolutely terrible experience with this airline. I flew to Paris with my friend at the end of May and at the airport was informed that even though we paid and did everything correctly with the booking, for some reason tickets were not issued. They let us stay at the airport handing us a paper with contact for AF customer service, where after a longer wait they said they don’t know how to deal with the problem so they have to think about it - I guess not realizing we are under a time pressure and could miss the flight - already in pressure and missed the time we wanted to stay at the airport lounge. After some time, they came up with a solution - to pay for the tickets again, yes, double charge us (in fact it was a triple charge) and said the previous hold would be released within 3 days, which did not happen within the period of time, but in the end it did. They also did not disrespect our selected seat we had chosen in the booking and wanted us to sit separately and also let us wait the line at the counter again, even though we had already waited before and was denied because of the technical issue on their side. After this horrible experience I contacted the airline explaining what a terrible experience we had with them, however we were not asking for any compensation or refund. They replied in quite a long time saying they issued a refund. I was surprised that they actually acknowledged how much they failed, but it was sadly not the thing - for some reason they thought I was asking for a refund because of the previous hold payment, which I was not. That means they did not even read my complaint properly and after another week I received an email my refund was denied. So not even the customer service employees care about the complaints, they probably don’t even read it. This is the worst airline experience we have had so far and we have flown hundreds of flights combined. Thankfully there is a great competition in the European and world airlines market and it’s easy to avoid flying with this terrible airline, which also means avoiding their sister KLM (and whole skyteam) which have allied with this terrible company. Sorry not sorry!
| 1
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Pegasus Airlines
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Absolutely terrible experience — avoid this airline at all costs. Their practices felt dishonest and exploitative.
| 1
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Ryanair
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Absolutely terrible experience! The flight from Tenerife South to Barcelona was supposed to leave at 16.35 on the 12th of May 2023. At 18.10 we were still boarding on the plane without any representative giving us explanation on why the flight is delayed. Once we walked into the airplane, airplane was dirty, obviously no one had time to clean it up in between the flights. With an hour delay, you would expect that someone will give you an explanation why the flight is been delayed and to give some sort of apology. Absolutely unbelievable.
| 1
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EasyJet
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Absolutely terrible experience, 4 hour delay on flight and they weaselled their way out of any compensation or even an apology! Terrible service, would give 0 stars if possible.
| 1
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Lufthansa
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Absolutely terrible experience. Not only is the website AWFUL and harkening to a late 90's-era website, but then when you call the actual agents can't help in any way. They have little access to data and direct you to the website to make changes or upgrades, and then there you are, grappling with the terrible website...making the whole experience impossible.
| 1
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Grupo IAG
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Absolutely terrible experience. The app would not let me check in online and repeatedly asked for COVID documents, but then did not accept them even when provided. I was trying to fly back to the USA, where I am a citizen and the app caused repeated errors. I went to British Airways Customer Service to check in and was told that my seat was already given away to another passenger, even though I was there in plenty of time. This was also during an industrial action at Heathrow, meaning the number of flights were limited. I was delayed over 24 hours in returning to the USA, all because of their terrible app and then bad customer service that gives away seats even when the paid passenger is already there at the airport.
| 1
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Ryanair
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Absolutely terrible experience. We had our flight cancelled and our travel agent refunded our accommodation costs with 3 days... months later Ryanair have still not honoured their promise to refund us. They claim to have posted a cheque 21 days ago (months after it was cancelled). I'm not sure how they posted it, but it seems like a member of staff must be walking around the country hand delivering them. They will not/cannot provide any evidence that they have indeed provided a refund. I will never use Ryanair again. I plan to begin legal proceedings to include costs, interest and compensation.
| 1
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Wizz Air
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Absolutely terrible from start to finish. Even if you add all the upgrades (which I did, extra baggage & I still got charged for going over despite not having any hand luggage). I paid for priority boarding and at check-in had to wait for other 'non-priority' boarding passengers. There was no priority boarding. When I asked what we were paying for, they said we could bring another bag (which you can just pay for when booking). Avoid this airline, rather pay a bit extra on another airline for a less stressful trip.
| 1
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Ryanair
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Absolutely terrible people. We know Ryanair is terrible, I am not surprised that they refuse to refund us even though we are on lockdown and the spread of the coronavirus is at its peak.But somehow it gets worst: if a ticket is at a certain price when you try and book it first time, it is around 30 pounds more expensive when you try to change it. Not for fees and charges, they just made it more expensive when you try to change it. Shouldn't the ticket be at the same price? Otherwise why would I even try and change it? So they basically make sure you HAVE to pay something, whatever you do.With these rules and policies, I understand people choosing to fly even though we are on lockdown. It is not people's fault if they refuse to throw away money, it is companies like Ryanair who are partly responsible for the spread of Coronavirus and yet refuse to take any responsibility. I hope a better low cost company takes over and burns them to the ground.
| 1
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Ryanair
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Absolutely terrible service and then customer service argue with you when you're in the right and don't reimburse you! Flight was delayed as well, telling you at the last minute!I will NEVER fly with Ryanir again and will be taking this matter further legally!
| 1
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Grupo IAG
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Absolutely terrible service from British Airways will never fly with them again. They cancelled my flight from London Heathrow to Edinburgh without any notice or communication and wanted me to put on a flight. Two days later they are blaming this because of dangerous flying conditions however all of the other flights that they were going there refusing to compensate my taxi from London Heathrow to Kings Cross and my train tickets even though the members of staff that were in British Airways in Heathrow assured me these will be compensated Completely unacceptable my name is Victoria kelly and i will be taking this as far as possible
| 1
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EasyJet
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Absolutely terrible service received so far. Had 2 x flights cancelled in March. After hours of trying to get through to someone via telephone, where it wont even let you hold if the call volumes are at a certain level I finally made contact with someone after 50 minutes of holding who confirmed refund would be processed within 7 days. 1 was received within 3 days and the other I am still waiting. Tried calling and emailing (advised 28 days to respond) still nothing, finally after days of trying at different times through the day, finally made contact with an advisor today after waiting for over 30 minutes on hold who asked me to email a copy of bank statements to the Customer.Service email address to prove non receipt of funds. She also advised there was a 72 hour response to all queries currently. I've emailed the address as requested and now received an automated response advising mailbox isn't being monitored and all queries had to be dealt with via telephone call. Called straight up and couldn't even get on the on hold queue with automated message advising lines were too busy and to call another time....So frustrating! Appreciate this is a difficult time but seems EasyJet are doing everything they can to avoid refunds at the moment, making you jump through ridiculous hoops at what is already an extremely tough time emotionally, physically and financially for people!
| 1
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Ryanair
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Absolutely terrible service! After my flight being delayed twice it was eventually cancelled, Ryanair had no staff onsite at the airport to assist with rescheduling another flight or to help find accommodation and by this time the phone lines and chat were closed so was left to fend for myself. I ended up having to pay hundreds of pounds for alternative flights and accommodation for the night. I submitted a claim for compensation but heard nothing back, so after a few weeks I phoned them to be told the claim would be escalated and I would here back within a couple of days, this never happened so I phoned back 2 weeks later to be told the same thing. I've just tried phoning again but now being told that there's issues with the system and to phone back on Saturday (5 days away) seems convenient. Unfortunately it looks like I'll have to raise a court claim for the money I am legally due and I'll be in contact with the newspapers. I understand flights are cancelled from time to time but the customer service afterwards is nothing but a joke, and ignoring their legal responsibilities is not what you expect from a large company. I have never had issues with any other airlines but Ryanair are shocking and I am due hundreds of pounds.
| 1
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EasyJet
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Absolutely terrible service! My luggage was so badly damaged when I retrieved it from the belt at the aiport; that I had to buy a new one from the aiport. I still had far to travel and it would not have made it to my destination. I was told I could claim the money back online if I took pictures before leaving the aiport and kept the receipt . However when trying to do so I kept getting offered a new suitcase same to the value as the damaged one, which obviously I didnt need. After much correspondence I was told they can not reimburse me for the bew suitcase as it is against their policies and rhat they will only pay half for the old suitcase seeing as I dont have the receipt for the old one I bought two years ago. Eveb though I never would of had to buy a new one at all if it had not have been damaged while in their care. I am absolutely disgusted by this seeing as those suitcases at the aiport are not cheap! Safe to say I will not be travelling with then again!
| 1
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EasyJet
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Absolutely terrible service. Flight delayed on the way out by two hours. Return flight also delayed yet still the jobsworths are measuring people's hand luggage to make money at every opportunity. If they didn't monopolise Belfast - London I would not fly with this company.
| 1
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Lufthansa
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Absolutely terrible service. My May flight was cancelled in April and I am yet to receive a full refund for my tickets. Lufthansa have refunded only one of the tickets and seems to have been happy to just consider the case closed. After calling again, the agent transferred the refund back to the tickets department and said that it would take another 6-8 weeks for them to process the remaining fees?Disgusting. No communication whatsoever. They don't even bother responding to feedback or complaints e-mails apart from their automatic updates and when I asked the agent for a very simple thing - for the tickets team to send me an e-mail as soon as they have started working on my refund, I was told that this would be done, and yet, no e-mail was received.Their service team on the phone can also be pretty disgusting. When I tried to explain to an agent that it's already been more than 8 weeks since the flight was cancelled, so the refund should already have been processed, he just put me on hold without a word.Terrible, very terrible. I know that the Covid situation hit so many different areas so many different ways, but that is no reason to treat your customers this way. Safe to say I'm never flying LH again.
| 1
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EasyJet
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Absolutely terrible service. No help whatsoever
| 1
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Grupo AirFrance-KLM
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Absolutely terrible service.We paid 100 EUROs to assign specific seats only to then LOSE the reserved seats WITHOUT BEING NOTIFIED by them.The flight ended up being overbooked and they tried to offer us 400 EUROs vouchers per person and a hotel after repeatedly told no.The food on the flight was inedible and absolutely disgusting and frozen, and we were forced to check our trollies when MANY other people weren't.I will NOT be flying with Air France ever again and will be advising close ones against it as-well.
| 1
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Lufthansa
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Absolutely terrible to make customers wait hours in hold. How on earth is this allowed?
| 1
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Ryanair
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Absolutely terrible worst airline to fly with never once had a good experience would rather walk over seas
| 1
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EasyJet
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Absolutely terrible! Flight cancelled less than ten minutes before the (delayed!) departure time. No help at all to find new flights (or buy food, travel, etc - that you're entitled to!). Returned to luggage reclaim to find they'd damaged my buggy. They refused to compensate me for it, claiming it was 'superficial' damage. Had SUCH a job getting compensation out of them for the cancelled flight - had to go to the ombudsman and it took months!
| 1
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Lufthansa
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Absolutely terrible! I paid almost a 1000 dollars for the straight flight from Frankfurt to Tampa, less than 24 hours in advance the flight got cancelled with zero explanation. They rebooked it for Frankfurt-Washington-Tampa, which already sucks because I specifically paid for a NONSTOP flight for my mom because it's hard for her to fly. Then flight from Frankfurt to Washington got delayed so she missed her Washington Tampa flight. All they had to offer was another connecting flight Washington-Newark-Tampa which made me beyond upset because that's another 4!! hour layover. Customer service was unprofessional and calls kept disconnecting so I had to call back and wait on the line multiple times. They pretty much just told me: this is what we have - either take it or not. Horrible airline, can't believe I thought for so many ears that they were good. Never again.
| 1
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Ryanair
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Absolutely terrible! I was going to travel to Brussels with my dog and luckily found out 3 days in advance of the flight that the company does not allow pets. The information was not provided anywhere on the website when I was booking the flight. The customer service is absolutely useless, all they are capable of doing is sending you links, without providing you with any useful information or actually helping you. They continue to end the conversation to get rid of you as soon as possible, most likely because they have queues of unsatisfied customers. Worst airline I have ever experienced in my life! Easy Jet or Norwegian offer similar prices but is on a completely different level. Will never use this joke of an airline again and would not recommend to anyone in a million years!
| 1
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Ryanair
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Absolutely terrible! They have changed our flight times twice and they do this so close to the departure time that you have no other option! NEVER booking with them again.
| 1
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Turkish Airlines
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Absolutely terrible! We were traveling from Miami to Athens but, unfortunately, missed our connecting flight between Istanbul and Athens because of illness. We were able to book a 1 way trip to Athens through Aegean Airlines.When we arrived at the Athens airport for our return flight (Athens to Miami), we were told that our tickets were no longer available because we had missed our previous connection. Condescending and unfriendly staff told us that we would need to buy new tickets to return and that the cost would be $7000 for economy tickets. In other words, our seats were still available, the flight was not sold out, but we would have to pay an exorbitant amount for the tickets that we had already paid for! I will never fly Turkish Airlines again!
| 1
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Grupo IAG
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Absolutely terrible! seat space and leg room appalling I am 168cm and 60kgMy knees were cramped up against the seat in front I was squashed like a sardine and forget trying to get a laptop out !Definitely really low cost airline standard and below
| 1
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Ryanair
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Absolutely terrible!! Will never use again. I spoke with Nandor who did not want to help. He kept saying he could not find my booking until I sent screenshots then he managed to find straight away. The worst!
| 1
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Ryanair
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Absolutely terrible, I have been waiting for a confirmation that Ryan air have received my bank details for a refund … (which was a nightmare to get ) I have emailed them at least 40 times to see if anyone has taken these details down and nobody responds! Ryan air ruined my entire trip, was left stranded , missed first night of my hotel with dinner and car rental. they don't even have the decency to respond to emails or follow through with my refund that was apparently meant to be in my account more than two weeks ago… it's impossible to reach this company and it's probably intentional so you give up trying, which I won't … such a waste of time and money.
| 1
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Vueling
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Absolutely terrible, arrive to check in, 13 passengers all with hand luggage under 10kg and got told we all need to pay 50 euro for each bag. We tried to refuse but were told pay or not fly. 1 lad slid his bag away unnoticed, rest of us paid 600 euro in all. Felt ripped off, the lad who slid his bag away got on plane no questions asked.
| 1
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Ryanair
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Absolutely terrible, customer service is atrocious. Treat you like a complete moron if I had a choice I would not use Ryanair, currently standing in another queue for the 10th time this year waiting to board late as usual!
| 1
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Jet2.com
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Absolutely terrible, delayed both ways yet again, get everyone on the plane where they can not move about and then inform you delayed for taking off. Absolute joke
| 1
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Grupo IAG
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Absolutely terrible, lost my luggage on both flights, delivered 3 days later smashed to pieces. A lete departure caused me to miss the connecting flight, yielding a 7 hour delay. the aircraft was oversubscribed, dirty, with an unpleasant persistent odour. Food was genuinely horrible, I'm ex forces, I'll eat almost anything usually!
| 1
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Ryanair
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Absolutely terrible, never again!!!
| 1
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Grupo IAG
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Absolutely terrible, we missed our flight and they didn’t make accommodations. Missed our connecting fly due to our Aer Lingus flight being delayed. Got to Boston spoke with a representative and basically said “sorry there’s nothing we can do†and sent us on our merry way. Absolutely took no ownership of their mistake. Screwed up and just let it screwed up. Will never fly them again. Rate 0 out of 10.
| 1
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Ryanair
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Absolutely terrible. Bought tickets to gran canaria first time using Ryanair. Was a horrible experience all round. The crew were amazing but it's a shame that everything else let the brand down. Ended up paying for a different return flight as we couldn't bare the thought of another flight with them! If I could give 0 stars I would !
| 1
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Lufthansa
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Absolutely terrible. Flights were booked months in advance but tickets were changed more times than I can count afterward - almost felt like I'd wasted my time looking for the most optimal departure times, layovers, etc. when I booked the tickets because my trips with Lufthansa all ended up nearly completely different from the original plan and it was so far in advance that it was certainly not something understandable like weather. Did things improve when the departure date actually arrived? No, absolutely not. Lufthansa's online check-in didn't work a single time for me (multiple flights on a round trip) and the queues to try to talk to a Lufthansa employee were absurd at every single airport in my journey. Which I know because I had to talk to someone at every airport to try to get my ticket sorted. It was honestly a relief that their delays caused me to miss one of my flights because the layovers that they rescheduled me to were so tight that I'd been running frantically from place to place trying to make connections. I could go on and on about every issue encountered with Lufthansa's inability to actually deliver the service I paid for but suffice to say that I will go out of my way to not fly Lufthansa again.
| 1
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Eurowings
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Absolutely terrible. I was travelling with 2 friends and Eurowings misplaced both their luggage so it's stuck in another country and can only arrive in a few days. Their customer service was unhelpful and aren't offering any compensation for misplacing both their luggage and they have to go to the airport and pick it up (which costs money to go to and from the airport) so they can get their luggage sooner. Absolutely slack and poor effort.
| 1
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Grupo AirFrance-KLM
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Absolutely terrible. My flight was cancelled and I was put on another one with a shorter connection time. As with the outbound leg, I had to check-in using the Air France website because the KLM one wouldn’t let me. There was no welcome drink or a pre-meal drink, nothing until the meal service. Even the crew have been told not to talk to the passengers much. In business class the meal was a 1 tray small meal, about what you would expect in economy. The stewardess got me some nut and nibbles so I could feel as though I had had something. You have to use their headphones as they have changed all the connectors to a 3-point magnetic style. I don’t blame the cabin crew, they are just under instructions. I needn’t have worried about my connection as that flight was cancelled as well with the weather, even though others were flying. This was at 7am and they were going to put me on the 4pm flight as the 12.25pm was “fully bookedâ€. When I complained a seat on the 12.25pm flight miraculously appeared. On the plane the seats to my right and left were empty. On the way out not long after the meal finished all the crew disappeared and I had to go back to economy to find someone to get a me glass of wine and she said the rest had probably gone to bed. What if there had been an emergency? The whole trip has been terrible as far as the KLM flights were concerned and after 31 years and Platinum status that was my last trip with them as I have had enough.
| 3
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EasyJet
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Absolutely terrible. No help, no answers to my questions and has left me feeling stressed and anxious. Why bother having a customer service chat when they can't offer any useful information or actually support the customer?
| 1
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EasyJet
|
Absolutely terrible. Special assistance has to be phoned even when you don't need it making adding a walking aid difficult for autistic people. Couldn't be worse. And the agent I spoke to had a terrible attitude. Don't book easyJet if you have any kind of disability.
| 1
|
Lufthansa
|
Absolutely terrible. They demonstrated zero flexibility when a genuine error on my part was made with a booking cancellation / rebooking. The customer service Hotline is almost unreachable and because I 'contacted them too late' (despite both my wife and I spending many many hours trying to get through), they said there is nothing they can do. Do not fly with Lufthansa. They're a disgrace.
| 1
|
Wizz Air
|
Absolutely terrible. They refused to check us in and they left us in the airport. Avoid them at any cost.
| 1
|
EasyJet
|
Absolutely terrible.Didn't tell me where I was in the queue and agent gave wrong information about my booking number (didn't give me a number just letters)
| 1
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EasyJet
|
Absolutely terrible.Massive delay, not apologize.Not customer service at all.I know that's cheap, but it is a really really really cheap company.You pay a bit more with British Airways or other companies but you will be sure that they will look after youAvoid
| 1
|
Grupo AirFrance-KLM
|
Absolutely terrible.My flight KL1541 got cancelled 2h before boarding. Their customer service on whatsapp treated me like it's my fault. They booked me with a completely different flight, at a completely different destination on a different day, which literally ruins my vacation. The booking has 3 seats absolutely random in the plane, although i bought tickets for myself and my children which i am travelling with which are all under 18, so KLM knew the details of these passengers.Oh yea they did give me 3 vouchers of 15 eur each to "compensate" for my troubles. This is after they ruined a 9k eur vacation...This company is absolute trash imho, the sooner they go bankrupt the better i will feel.
| 1
|
Grupo IAG
|
Absolutely terrible… had my first flight cancelled and had to go through the rigmarole of spending an hour on hold/dealing with agent to sort out..App is completely useless to try and get boarding passes just wants you to download to get avios offers and personal information .. another flag ship business gone down the drain I will never use again
| 1
|
Eurowings
|
Absolutely the WORST airline.On September 24, 2018, my flight back to America from Cologne was initially delayed approximately 10 hours, THEN, after flying for 5 hours, we were told that due to the delay, the US borders were closed and would not allow us to land. We then had to TURN AROUND, and fly for 5 more hours back to Cologne.This was my first trip abroad, and at this point, I genuinely questioned my safety on the flight and whether or not I would actually make it home. No passengers were offered drinks, snacks, or a meal. That then totals to a 20.5 hour delay. After arriving back to Cologne, staff told us that the next flight out of Germany to Seattle would be from Frankfurt, which is a two hour train ride from Cologne. By the time I arrived in Frankfurt, the other flight had already taken off. I, and about 15 other passengers from the original flight, had spoken to the help desk of Lufthansa, the owner company of Eurowings, and they told us they cannot any help and told us to go BACK to the Cologne airport to speak to Eurowings. Out of the 15 passengers, only two spoke German, so it was very difficult to communicate and understand what was even happening/going on. I did not have international phone service and two of my children were in other countries, and another was back in America. My family did not know where I was or if I was even alive because Eurowings refused to release any information about the original EW168 flight on September 24th. We then gathered as a group, after over 35 hours of no food or sleep, and had to make the best decision for ourselves to get back home to America. We then consulted with a different airline and only 11 seats were available, therefore, 4 people were left stranded in Frankfurt.I later read that this EXACT scenario happened two days EARLIER for another EW168 flight.Eurowings originally offered no financial support, although stated by EU Regulation 261/2004, passengers are entitled to up to €600 in compensation when their flight lands at their destination more than three hours late. It was over 48 hours until I was able to land back in America and Eurowings has had my bank statements ever since, and have yet to offer any compensation. It has now been over three months since this situation, and I STILL have not received any financial compensation for my time, and safety concerns.Not to mention, their customer service is ONLY available over email and cannot be contacted over the phone.This should NOT be a company as I questioned my safety for two days straight.
| 1
|
Grupo IAG
|
Absolutely the Worst Airline Experience Ever – Unresponsive and UnhelpfulI can't even begin to describe how incredibly frustrating and disappointing our experience with British Airways has been. We're a team of eight people traveling together, and BA has completely lost one of our suitcases. The luggage belongs to my father with vital medication he needs inside the luggage. The worst part? No one is responding to us or providing any updates on where it might be or when we might expect it back.To make matters worse, we're repeatedly asked for a PIN number by Malpensar luggage handlers that we've never been given and don't have. This has made the entire process even more stressful and complicated, as it seems to be the only way to get any information, which we can't access.This is, without a doubt, the worst experience we've ever had with any airline. The lack of communication and assistance is simply unacceptable. We would never, ever consider flying with British Airways again and strongly advise others to avoid this airline at all costs.BA, if you see this, we urgently need you to contact us to resolve this issue.
| 1
|
Turkish Airlines
|
Absolutely the best service and food in any airline business class. I am an elderly frequent traveler and have flown Turkish several times.Sleeper seats are not comfortable...too narrow.Boarding routine is very disorganized on both ends of my trip...Washington Dulles and Istanbul. Not enough employees and no particular routine for business class clients. No social distancing. Security checks at Istanbul when I departed on Nov. 28 were hurried with rude workers and again, not enough space for the number of fliers.I emphasize that the food and food service by flight attendants in Business is the BEST.Mary J Halverson
| 5
|
Grupo AirFrance-KLM
|
Absolutely the best! Love you guys! (Of course that includes "girls".
| 5
|
Ryanair
|
Absolutely the most disgraceful, disgusting and disrespectful company ever! We've booked our flights for Christmas and it got cancelled with the explanation that the covid restrictions have changed, however since we booked it until the time of cancellation nothing has change for the covid rules between United Kingdom and Poland. We were aware of quarantine that we have to go through after we get back and that was included in the restrictions at the time of the booking of the flight. They just pin it for covid because in that way they can avoid a consequences of cancelling flight without an opportunity for the customer to rebook it at the time that will get them to their families for Christmas. Yes, all flight are fully booked and instead of refunding cash as requested, they play cat and mouse and giving you voucher hoping that you will not notice that?! They have no respect for the customer whatsoever and I know few people that are working for them and they as same disrespect them and treat them like slaves.I have managed to book flight home for reasonable price, considering such a short notice, with another company so Ryanair, I expect my money back, I don't want your voucher beacuse I will never be using your service again.
| 1
|
Iberia
|
Absolutely the rudest and most uncaring attendants during check-in at Dubrovnik Airport as well as Madrid. Customer service is non-existent. So frustrating. We would have missed our connecting flight had a stranger not told us to check-in online for our boarding passes in Madrid. They were unable to give us boarding passes for the second part of our journey and were held when we got off the plane for at least 20 minutes before walking us to a check-in desk in a big group. We weren't separated even though 3 different flights were in the group. Our flight was departing in 50 minutes and there was only 1 lady printing boarding passes even though there were over 80 of us. It was taking at least 7-10 minutes per passenger. A man came to help and was screaming at us to distance even though we were all in our family groups. Not to mention we had all been held in a bus like sardines together prior to boarding the previous flight for over 20 minutes. Now that we were all trying frantically to catch flights they were concerned about social distancing. The experience was unbelievable. Thank God the young man told us that we were able to check in and get boarding passes online. We barely made our flight with absolutely no help from Iberia staff. I highly doubt that we will ever use this airline again.
| 1
|
Ryanair
|
Absolutely the worst Airline. The Cabin Crew were aggressive and went out of their way to be rude and difficult.This is a customer relations roll surely the crew members are supposed to be trained in people skills before going live.Made me feel the delay was our fault by the moody faces, throwing drinks onto lap trays and witnessed crew member huff and roll her eyes because she was putting a baggage into the overhead locker.I'm not one to complain but had too share. These people should not work with the public.Never Again!
| 1
|
Grupo IAG
|
Absolutely the worst airline I have ever flown and I've been flying for over 40 years!I flew from New York to Barcelona in the most tight, cramped, uncomfortable environment ever. The seats were like sitting in lawn chairs.Since it was an overnight flight, I took a melatonin to get some sleep. No way shape or form. Could I even do that. I miss the dinner meal, but that was OK because I thought I would get the breakfast before landing. When they started coming around with the cart, I wasn't really that hungry so I asked for a cup of coffee.The flight attendant said since I didn't pay for the coffee ahead of time, I could not have a cup of coffee!CAN YOU POSSIBLY IMAGINE FLYING OVER 7 1/2 HOURS UNDER THOSE CIRCUMSTANCES AND NOT EVEN GETTING A SINGLE CUP OF COFFEE? ARE YOU KIDDING? WITH NO APOLOGY OR SINCERITY IN HER VOICE SHE SAID "NO YOU CAN'T HAVE A CUP OF COFFEE."Never ever ever again will I fly level no matter how cheap it is! Because sometimes you just want a cup of coffee.
| 1
|
Grupo IAG
|
Absolutely the worst airline I have ever had the misfortune of dealing with. Firstly during my trip to Mexico during 23/24 new years my return flight was cancelled with no knowledge or notification given to myself by BA. I was then tasked with finding my own flight back all at my own expense for myself and my partner. This cost me in excess of £4K. I was not refunded by BA for a further 6 months!! This was only after going through the airline ombudsman. How BA thought most people would be happy to be out of pocket for so long whilst letting it go to an independent authority to be forced to pay is beyond me. Secondly in August of this year I purchased an all inclusive holiday through BA. I used an e voucher to fund roughly £400 towards the trip. I was told the value would be credited to the payment card within 10-14 working days. I am now over 30 working days. No word from BA to explain the delay or assist in anyway. Undoubtedly the worst customer service I have ever experienced or even heard of. The company deserves shutting down.
| 1
|
Ryanair
|
Absolutely the worst airline I have ever travelled with. Website not user friendly, they over charge at every opportunity. Customer service is shocking with no care for customers and their well-being. Important terms not readily available, information hidden in tiny text in wordy terms and conditions. I will NEVER travel with or recommend this airline to a single person. Just a horrible experience.
| 1
|
Ryanair
|
Absolutely the worst airline I've ever flown with going out laptop bag no problem tried to charge us on way back so we said leave the bag it's not worth the money so they said no problem take it on
| 1
|
Vueling
|
Absolutely the worst airline I've had the misfortune of using. Crew were on strike but they need to remember customers ultimately pay their wage. Did you not inform them of their wage when they applied for the job, disgraceful, 3 hour flight and just a cup of water. Never again with vueling, the pilot even had the cheak to say he supports them. Would of given no stars but that's not an option
| 1
|
Vueling
|
Absolutely the worst airline at least with regards to customer service! No help by obvious non-professional telephone advisors, no answer on emails, not even on computerized intra mail on the website. Booked a group of 8 and zero support!
| 1
|
Wizz Air
|
Absolutely the worst airline ever. Avoid if you can. I can't imagine Ryanair to be named the worst airline when there's Wizz Air in the world! 3 times booking with them and not a single good experience (first two booking were made on the same day before I realized how absolutely horrible they were and the third one was made using the credit for my cancelled flight). Their customer service is non-existent and will never help you. Be careful, their online check in often doesn't work and you end up paying for airport check in! Just be kind to yourself and avoid this horrible airline!
| 1
|
Lufthansa
|
Absolutely the worst airline ever. I have traveled a lot, but never experienced something like this, when it comes to lack of information and service. We, a family of four, were going home from Napoli to Oslo via München. Our flight was 6 hours delayed in Napoli and we were moved around like a pack of sheep. From gate to gate,without information. Finally after six hours, in unbearable heat, we were able to board the plane.Then they told us we had to wait for approximately two hours for a slot. Than was okay, because the captain informed us, so at least we knew what was happening.We came to München late, but our luggage was gone. There was no one to talk to from Lufthansa, and they just turned off the lights at the services desk at 22.00 and left. We just got a message, in the Lufthansa app,saying that we were booked on a plane from Munich to Oslo via Frankfurt in two days, arriving in Oslo by midnight. That would have delayed our homecoming by three days.One of our children got sick, that is not Lufthansa's fault, but it did not make things any easier.We booked a hotel room a used the following day to find plain tickets. We got to Norway with Norwegian, the following morning. Tried to get information about our luggage from Lufthansa, but they said that they didn't know where it was, basically that they didn't have a clue.I know there are bigger problems in the world, but this is just a review about Lufthansa. We are certainly not flying with them again if we have other options.
| 1
|
Vueling
|
Absolutely the worst airline ever. I would not recommend this airline to my worst enemy. Leg room is only good if you're 3ft 0in. Staff are useless and unhelpful in Gatwick. Pilots are shockingly bad at landing. Delays are a permanent fixture for this airline. save yourself a headache and annoyance by going with Wizz, Ryanair or anyone else.
| 1
|
Ryanair
|
Absolutely the worst airline ever. The wrights' brothers plane was more customer friendly than O'leary's lying, money grabbing hooker of a so called 'company'.If you work for Ryanair you have zero self respect and you probably are the kind of person people emigratie to avoid.If you choose to give this airliner your money more than once, you should be banned from travelling altogether because you're probably that guy stuffing your mouth full of the third plate at the all-you-can-eat all-in on the Turkish riviera. No one will miss you once Ryanair files for impending bankruptcy.I would suggest O'leary to just shut down the company, enjoy the earnings because time is running out. Ryanair did enough damage. Now let the big boys like Lufthansa or BA do their jobs of transporting passengers.
| 1
|
Air Europa
|
Absolutely the worst airline ever. You can never fit your luggage, the staff are incredibly rude, oversold tickets, could not continue my journey to Frankfurt and got stuck in Madrid because of being oversold. Now of course I have no luggage because they took it and sent it to FRA, truly the worst customer service and airline I ever encountered, I am a pilot myself so I know!
| 2
|
EasyJet
|
Absolutely the worst airline experience of my life. They closed the gate 10 minutes earlier than scheduled and would not allow my pregnant wife and 3 year old daughter to board. They made no effort to resolve the situation and customer service provided conflicting suggestions of how we could find another flight. I will never fly this airline again and I strongly encourage anyone else with common sense to do the same.
| 1
|
Vueling
|
Absolutely the worst airline in history. The employees are always rude and unhelpful. We bought a baggage allowance for our flight from London to Florence but it only showed in our ticket in Italian. Because the employee did not read Italian treated us so rudely and he was eye rolling like he was dealing with morons. At the end we were right but he never said he was sorry or anything. I travel all over the world but when I can avoid vueling I am happier.
| 1
|
Lufthansa
|
Absolutely the worst airline in the world. I've planned to fly with them for the first time as I normally choose cheap airlines like Ryanair and easyJet. My flights were cancelled without any communication, if I wasn't tracking them myself I wouldn't even know. I've emailed them on 15th of March requesting refund as getting through to their service centre is impossible. I've not received a response so I decided to stay up and called them at 2am to get through - lady said it will take UP to a month to receive a refund, that was end of March. Today they have responded to the email from 15th of March, pretty unaware of my call and cancellation over the phone and told me to wait another 3-4 weeks for a refund but they can't give any proper timeframes. I really can't get my head around how they are treating customers and the fact they're prioritising rebookings because that still gives them money. They don't understand that people have lost their jobs or been furloughed and need money now, not in two months time. It's unacceptable. The fact that you also have to call them rather than being able to rebook or cancel via their website shows how backwards they are too. Their customer service on Facebook are robotic, they don't even read properly what you write, just copy and paste same answer for everybody. In comparison, easyjet, a cheap airline, have been much better in regards to technology and customer service. I hope they'll go into administration once everything is over.
| 1
|
Lufthansa
|
Absolutely the worst airline possible and would not recommend a single aspect of it. Every flight was delayed, as a result we missed our final flight from Frankfurt to Dublin. We were given no direction or indication as to what to do. once we found a service desk we were handed taxi vouchers that were not accepted in Frankfurt. We arrived for our flight this morning only to be told the desk lied to us and our flight is not until tomorrow. They have not given us our bags, we have no clothes, no food vouchers, no accommodation for tonight. They have not even bothered to set us up with a direct flight tomorrow. The airline is an absolute disgrace i would not recommend anyone fly with them.
| 2
|
Turkish Airlines
|
Absolutely the worst airline you could fly with. Last year a luggage was lost. This year a luggage was lost. Both years our seats were assigned separately and no one would help, a 2 year old kid, a 4 year old kid were all seated separately. Approaching multiple times, we were told that there is nothing they could do. Of course we end up separated from the kids. Let alone that their customer service sucks.
| 1
|
Ryanair
|
Absolutely the worst airline- you would be crazy to book with them. Still waiting for a refund for a cancelled flight for March 2020- nearly 18 months ago! Disgusting customer service. Unethical. Should be shut down.
| 1
|
Ryanair
|
Absolutely the worst airline. We couldn't check in 24 hours before and within 24 hours. So we thought it'll be the same when we check-in at the airport. However, we were so wrong. We had to pay 55 pounds per person when we check in at the airport. We told the agent that we couldn't check in online or on the app at all. What the hell is this? Never ever heard about having to PAY for checking into a flight. Didn't we all pay for a flight already?! I don't think any other airline would ever charge for checking in at the airport. Absolutely ridiculous. Never will fly with Ryanair again. Will avoid at all cost.
| 1
|
SAS
|
Absolutely the worst airline.I have been waiting for a voucher refund for over 60 days and there is no customer support. Each agent doesn't know anything and gives you a different response
| 1
|
Pegasus Airlines
|
Absolutely the worst airlines ever!!!!They are thieves!!!You can not change your open flights because their website won't allow it due to "system error, try again later" on purpose.It happens every time!!So you have to call, they charge you €39 so you can change it by calling in, every single time.I've had to use them 3-4-5 times a year for the past 10 years beacuse I have no other option, they are the only airline flying to my destination and every time their "system has an issue", this is definitely a scam.And don't get me started on their airports, they treat you like cattle and the sadistic....enjoy doing it, more expensive than Zurich or any other airport anywhere, €7.5 for a bottle of water, they know you have no choice since you are in transit, and they are the rudest, the most fascistic bunch you'll ever meet, anywhere.And they'll change your layovers from 2 hours to 8 hours or more without notice as you arrive in the airport and you can't do a thing about it.I've seen them reduce people, young ladies to tears and obviously enjoy doing it!No shame, conscience, manners or decency whatsoever.My wife whom is Swiss does my bookings, flight changes etc, you can see here shake with stress when you even mention pegasus.Avoid them and Turkish airports like the plague if you can!!Unfortunately in my case I have no choice.I've contemplated ending the business I do beacuse of having to fly with them and change flights in Turkey.I've had to do it many times a year for the past 10 years.I've used Qatar airlines to Tehran, then a flight to Tabriz from there, which adds another 1/2 day to the trip, and I love them, so polite, decent and helpful, not that much more expensive either but well worth it just to avoid having to deal with the turkies!!!So this is the last time I'll use them on January 4th, just the thought of it gives me enormous stress!The idea that these thieves getaway with it and that there are no body, regulators, consumers advocacy groups to regulte them is so very disheartening, these corporations getaway with absolutely everything!!!I'm perfectly willing to file a class action lawsuit against them if other passengers would join me, the idea that they can just keep doing it to thousands of people and getaway with it is intolerable.All one has to do is read the reviews, the very few satisfied reviews are obviously forged by their "public relations", LIES DEPARTMENT!And as I read them, 99% are 1 star reviews, so how do they get 2.5 stars??????It's all corrupt to the core, this, TripAdvisor etc, all work for the airlines and couldn't give monkey's A for the passengers, the consumer.Absolutely disgusting!!!!!!
| 1
|
Ryanair
|
Absolutely the worst company I've ever used. Their mistake and they give ME a hard time and tells to go online and purchase new tickets 🤯
| 1
|
Eurowings
|
Absolutely the worst customer service I have ever dealt with. I had to fly with my pet and I couldn't book it online. I called to the customer service and after giving them all the details about where from and where to I needed to fly, I was advised to book the flight and call back straight away to manually add my pet to my booking. 300 euros later I called back only to have a very unpleasant customer servant telling me it's not possible to add my pet to the flight nor can I get a refund and a ton of sass to go with it when I dared to ask to a senior member of staff. Absolutely disgusting how they treat people and a week later I haven't heard anything back regarding my refund. Do not recommend this airline a single bit unless you have too much money and not enough grey hair yet.
| 1
|
EasyJet
|
Absolutely the worst customer service I have ever experienced. At Bristol Airport their staff refused to acknowledge I had 23kg despite the app saying so and me having paid for that allowance instead she said her system said 17. She charged me for 6 kilos, customer services keep messing me about despite acknowledging the staff at the airport were wrong. Still no money back. It is pure theft …..do not use this airline especially if you have a disabled child as the assistant desk staff are rude and will rob you blind then customer service will just dismiss their actions. (Case 195164320)
| 1
|
Eurowings
|
Absolutely the worst customer service I have ever experienced. I had just arrived at the airport for my flight when my original flight changed. This wasn’t even a delay! Suddenly, I was now flying a completely different route, on a completely different airline, on a different day. So, to start off this poor experience they failed to inform their customers in a timely manner about these big changes. Next my new flight was booked for 5:30am the following morning. Eventually I was assisted at the Eurowings Discover desk and managed to get booked into a hotel about 10 minutes away from the hotel. The next morning, I had to make sure I was at the airport in time for my flight, meaning I had to wake up at 3am (bear in mind I only got to the hotel room at around 9 pm the night before). Leaving this early meant I missed my complimentary breakfast and I had to pay for my own transport back to the airport as the hotel’s shuttle service was not yet operational. After successfully flying with the new airline, Delta, I arrived at my first destination. After arriving at my connecting destination, I had an 11–hour layover where I had to try keep myself occupied (thanks to the Eurowings Discovers fantastic new flight itinerary they chose for me – sarcasm!). Once arriving at my final destination, I voiced my poor experience to Eurowings Discovers customer care. 1 month later I received a really promising response from them in which they apologized for their poor service delivery as well as offering me compensation to the amount of which they thought was sufficient. I must say I was very happy with the compensation offer they had proposed, and I accepted their apology. They asked me to send through my banking details so that they could transfer the money into my account. After responding to their email, I sent through the required information, only to get one last slap in the face from this joke of an airline. I receive an email saying, “We are sorry for previous email we must respectfully inform you that current European regulations are not applicable to the routing travelled.†This after initially receiving a contradictory email which said quite the opposite - “In accordance with applicable EU regulations, we would like to offer you compensation in the amount of…†I am not sure where to take this further because the responses I have received from their customer relations department have lacked proper explanations and are extremely contradictory. One thing for sure though, if this if how they are going to deal with this situation, I can confidently say that I will never recommend, nor will I ever fly with then again in my life.
| 2
|
Ryanair
|
Absolutely the worst customer service ever I have experienced in many years flyingI will never even think to fly with this company.I hope they will lose all customers soon.
| 1
|
Turkish Airlines
|
Absolutely the worst customer service in all of history. Was promised a refund by one representative which turned out to be a lie. And then they just transfer you to different "departments" in a never-ending loop.
| 1
|
Lufthansa
|
Absolutely the worst customer service iv ever had in my life. I could go on abs on about what happened but all I can say is please please do yourself a huge favour and book a different airline. They are disgusting. It's no wonder so many people have complained
| 1
|
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