Airline
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5.97k
| Rating
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10
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|---|---|---|
EasyJet
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Absolutely the worst customer service out of any airline. Avoid at all costs. Complaints are ignored or not read properly.
| 1
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Grupo IAG
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Absolutely the worst experience concerning assistant after having delayed my baggage. After two months they're still unable to send me all the papers I need to be refunded by the insurance. Horrible service, I won't take it again in future. Horrible service. Case reference: 05639520
| 1
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Grupo IAG
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Absolutely the worst experience ever. Flew into Heathrow, no problem. Waited for 5 hours, three extra hours, for our connection to Porto then the cancelled the flight. Scrambled for a hotel and a new flight the next day. They routed us through Madrid the next morning. That flight was 1.5 hours late so we missed our connection to Porto. Because we missed the connection (their fault), they cancelled our return flights. After two hours on the phone with customer service from the Madrid airport, they booked us a new return flight, then they made is pay $ 1300 to fly from Madrid to Porto. Then, for no reason they cancelled our return flight again! After hours, and hours and hours with customer service, we finally got a return flight five days after our original return flight. Meanwhile, they lost my wife's luggage. We finally got 15 DAYS after they lost it. Return flight? More problems with our reservations. At no point was British Airways helpful. They left the onus on us to fix their mistakes at every turn. They completely ruined a three week vacation and they don't care. They wouldn't even let us speak to a supervisor or manager. Awful, bordering on passenger abuse.
| 1
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Grupo IAG
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Absolutely the worst experience with any business.British airways first charged my card 3 times when choosing and paying for seats on our flight.I called customer service (which are appallingly rude and utterly useless) to which they gave a new excuse every time I spoke to them saying I needed to provide more and more information to get my money back and even after claiming online, 4 months later and still no response or refund of my money!When it came to fly we were cancelled last minute and delayed over 24 hours to get a new flight and trying to get our compensation is a whole other challenge in itself. Still no response online. Customer service number apparently can't do anything about it and I just have to wait for an online response.They will say absolutely anything to get you off the phone.I never leave reviews but it's unbelievable how unprofessional they are. I would sooner never travel again than have to deal with British airways.
| 1
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Turkish Airlines
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Absolutely the worst experience. I will avoid this airline since now on. I missed one of the flights because of delays 👎ðŸ¼ðŸ‘ŽðŸ¼ðŸ‘ŽðŸ¼ðŸ‘ŽðŸ¼
| 1
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Ryanair
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Absolutely the worst flight experience I've had so far. The staff was rude and so uncompromising. They charged me unjustifiably for the delay in online check-in even though I explained that I did not receive any such reminders. They charged me 110 GBP extra just to print my boarding pass. The staff was rude to most people.
| 1
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Pegasus Airlines
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Absolutely the worst!!!! Stay away if you can! It's really worth paying a little more with a different airline company, than to deal with them. Pegasus is basically a scam! Their website is not working properly, to start with. I tried buying a ticket a couple of times, and each time they would charge my bank, but not issue a ticket. And to get a refund, you have to really work for it. And they won't book it for you on the phone, you have to pay extra. An absolute nightmare!
| 1
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Grupo IAG
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Absolutely the worst..I thought there could be a difference between a budget, airline and British Airways, but I found it very quick that they're not any better than Ryanair or EasyJet.FirstlyThe aircraft is so cheaply designed. If you're looking for a cheap flight. Then use alternatives.The cabin crew look miserable and boringly the rude.With the money that you're gonna spend why not use?Qatar AirwaysEmirates airways
| 1
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Ryanair
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Absolutely to avoid this company who is ripping you off for anything. They put misleading information in the app for what includes the different travel packs they have so that you buy extra. Whoever designed Family plus product should quit the job, how can someone traveling with children could use small bags instead of big ones? They do not clearly mention that small bags are per each person and only one big bag for the entire family is included in the price so that you buy this service and realize that you have been mislead and you need to buy extra bags at a huge price.
| 1
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Ryanair
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Absolutely tragic experience. They're cheap, but it's not worth the terrible experience.
| 1
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Ryanair
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Absolutely unacceptable and rude staff. In-fact, the staff are racist. Being from an underprivileged background, the staff member was extremely racist. He deliberately made me unpack all my bags and despite the weight being only 18kg (allowance being 20kg). Additionally, he claimed the size was too big DESPITE the fact it fitted comfortably on the Ryanair size trolley. He was adamant in charging me £37 extra! I saw several others with significantly larger bags which were substantially heavier (21kg to 22kg) when I observed their weights and certainly above the dimensions threshold. Yet, they were happily allowed to continue without any charge.Totally unacceptable that in this day and age, racism still exists.
| 1
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Lufthansa
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Absolutely unacceptable customer service. Flight delayed, missed connection, re-booked on a later flight, this flight then was cancelled, re-booked on a train, arrive 6 h late, luggage lost (still after 5 days). No reply from customer service by mail, no reply to any "irregularity reports". On phone, nobody cares "Nuremberg airport is responsible" "No, Lufthansa company is responsible" - phoning in circles. AND ALL THIS WITH A BUSINESS CLASS TICKET.
| 1
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Grupo IAG
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Absolutely unbelievable. I am travelling back to the UK, bringing my wife and kids with me. There are two bookings. I paid through the nose for seat reaservations in advance so we could sit together. BA did not honour the reservations, and have separated our seats, but they still charged my card.
| 1
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Lufthansa
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Absolutely unpleasant and the worst flight I've ever had. The delayed flight caused me to miss the connecting trip, which I also booked from Lufthansa (bus express). In addition, I lost my baggage because of it and nobody at the customer service point could help out. Person A (from Lufthansa) would say a completely different thing to person B, and so on (I talked to a number of Lufthansa employees, and each of them said different things). I had to get my connecting bus ticket THREE TIMES (they made me miss my bus three times because of my lost luggage). The worst was when I was approaching one of the employees and with a very unfriendly tone, she said: "Nobody can help you now. Come back tomorrow morning." I was roaming around the airport at midnight for hours asking them and that's what they told me. They even do not give me any compensation during the lost baggage period. Extremely disappointing.
| 1
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Lufthansa
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Absolutely unpleasant and the worst flight I've ever had. They delayed flight and caused me to miss the connecting trip, which I also booked from Lufthansa (bus express). In addition, I lost my baggage because of it and nobody at the customer service point could help out. Person A (from Lufthansa) would say a completely different thing to person B, and so on (I talked to a number of Lufthansa employees, and each of them said different things). I had to get my connecting bus ticket three times (they made me miss my bus three times because of my lost luggage). The worst was when I was approaching one of the employees and with a very unfriendly tone, she said: "Nobody can help you now. Come back tomorrow morning." I was roaming around the airport at midnight for hours asking them and that's what they told me. They even do not give me any compensation during the lost baggage period. Extremely disappointing.
| 1
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EasyJet
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Absolutely useless
| 1
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SAS
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Absolutely useless - my bag was slightly overweight and the system asked to call an agent - but Scandinavian had NO AGENT available!! NEVER book with them again and save yourself the hassle.
| 1
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Ryanair
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Absolutely useless 4 baggage handlers in Birmingham airport I am told to unload all the planes. The bags took over 2 hours for the bags to get into the bagging hall. My 9 year old daughter sitting in the floor at 3.14am. My son waiting around to pick us up in Birmingham. ( we live over 20 miles away). Useless staff. Nobody to talk to. No customer services. Just absolutely useless. If you can not look after your customers they willLeave. Ryanair can only have the monopoly for so long. Let's face it you competitors could not do a worse job! Staff the airline to deliver the service we pay for. Also look into Swissport! It is a shame there are not more airlines we can use, to fly out to the destinations we want to go to. Seems like you don't need to look after your customers if they have limited choice of where to go!! Shame on you.
| 1
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EasyJet
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Absolutely useless Customer "Support".Make you wait for an hour for a response, then they respond but without an audible notification or a notification on the app, and then close the chat after 5 minutes.
| 1
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EasyJet
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Absolutely useless accidentally booked the wrong date and didn't notice straight away but apparently nothing can be done about it.
| 1
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EasyJet
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Absolutely useless and refused to understand the enquiry or help
| 1
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EasyJet
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Absolutely useless chat-bot. Generic answers and no indication of getting through to a real person.My experience of flying with them has been good, but i was asked to re-check in for a flight as the plane has been changed, but there was no obvious way of doing this, and the chat bot just left me hanging. So I'm just going to have to hope that everything is fine.
| 1
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Ryanair
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Absolutely useless company.Booked in Feb to visit my mum in May in Spain but unfortunately she passed away.Tried emails, through their website, app, no response after almost 3 weeks although told they would respond within 5 days. Rang several times but they won't answer as they're aware of on ongoing case so can't speak to anyone, Even asked to change flights to later in the year but no response.Terrible company, will never use again
| 1
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EasyJet
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Absolutely useless customer service system. Put in a queue for a chat and have to wait for half hour only to miss your opportunity as they close the chat if you don't reply to the message within 2 minutes. Unless you sit and stare at your phone screen you'll miss it. Tried 4 times now but unsurprising having 2 small children, I don't have the time to sit and wait for my 2 minute slot and keep missing it by seconds. Incredibly frustrating and a frankly STUPID system
| 1
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Ryanair
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Absolutely useless customer service. Cancelled flights at the last minute and making it extremely difficult to get a refund.
| 1
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EasyJet
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Absolutely useless customer service. Not able to refund my money on 3 cancelled flights and keep forcing vouchers for me, even though we are not gonna use them anymore. I spend so much time on my phone that I lost all my phone credit as well. We do not trust this airlines anymore as you can not rely on them!!
| 1
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Iberia Express
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Absolutely useless customer service. Tried to book a flight but their website crashed 3 times, telling me it couldn't complete transaction. Booked another flight with different airline then got an email from Iberia Express telling me my flight was booked. Called immediately to ask for refund and been battling since then to get it. A must to avoid.
| 1
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Wizz Air
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Absolutely useless customer support.Tried to re-book my flights they have cancelled. The Wizzair app just given error messages "Invalid booking status for your re-book" whatever I have tried therefore contacted the chat based support. "Amelia" their automated chat bot just ran in circles. Eventually an actual agent called Oleh asked if he could help but left a minute later without ever responding. No other agents showed up anymore. The redirection to call center option did not work either with error "number did not work".With all options exhausted I have purchased the alternative tickets (which were supposed to be free if the re-booking option would have worked).--Update : using the normal webpage I have managed to rebook the original reservation as well - and as a result I have ended up with two reservations. Cancelling the second one was again hopeless over the app so I have called them (toll number for customer service).After my explanation they have manually cancelled the redundant reservation and promised a 100% refund to my card. Now, almost a month later the amount still have not arrived (called them twice for this as well).--Update 2 : Finally I have opened a complaint. Few days later they've indirectly admitted the refund was not even processed yet and promised again they will do it and finally today it has showed up on my account. Let me underline this is not about the amount in question but the overall attitude making the procedure as inconvenient as possible for the customer.--Three stars since my overall experience with Wizzair was ok prior to this case.
| 3
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EasyJet
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Absolutely useless first and last ever booking with them and they cancelled our return leg to AMS less than 12 hours before we flew from LGW and not alternatives were available so if we flew to amsterdam they would have happily left us stranded so we had to abadon the trip loosing 400gbp in hotels and 74gbp in parking, thanks for that
| 1
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Vueling
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Absolutely useless in every single respect! Never, ever, will I fly with them again!Telling me that unless I pay an exorbitant amount of EUR60 for my bag to get on the plane, they will call the police and order them to detain me.Absolutely unacceptable!
| 1
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Grupo IAG
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Absolutely useless website, conflicting information, frequent crashes and slowdowns. No confidence in the actual service.
| 1
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Grupo IAG
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Absolutely useless website, when you try to book flights through their loyalty programme. How many times I need to sign in, first with username&password to your BA account, then another set of log in required to your Exec club account, and still can't do a simple booking.I bet hackers far easier can break in, than customers log in and make an avios booking. Shameful and extremely poor, being in constant melt down.My personal data is probably in russia or china too, already, thanks to them too.
| 1
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Ryanair
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Absolutely useless website. Not working at all.
| 1
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Jet2.com
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Absolutely useless when things go wrong. Departed with no luggage onboard but only thought of telling passengers upon landing.Spent 4 hours being passed from pillar to post on phone to 5 different operators each one being more clueless than the last! Told at 12pm yesterday cases have arrived and will be sent straight to our hotel by courier. It's now 8am the next day and no luggage! Called jet2 again only to be told they have no way of contacting the courier and cannot say when we will get our luggage! Absolute joke of a company! Day 3 of our now ruined holiday thanks to jet2! I will pay extra to go with a reputable airline in future.
| 1
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EasyJet
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Absolutely useless you have answered none of the questions I asked !!
| 1
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Ryanair
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Absolutely useless, flight was delayed 2hrs and when it did arrived the seats we had purchased for extra legroom we couldn't have as they had changed the plane and there was no water or food available. I have received an email advising I would received a refund for the seat purchases but since received a further email advising they had reviewed the case I wouldn't....eh??? Will never give ryanair my money again!
| 1
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Ryanair
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Absolutely useless, paid for priority boarding and was told I had to put my bag under my seat as other passengers needed it (ones who hadn't paid extra to have it there)Seat allocation is rubbish - best thing to do just negotiate with other passengers, delay the takeoff and cost Ryanair more money in missing their allocated runway slot - just go back to doing it the old way and it'll save them so much hassle
| 1
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EasyJet
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Absolutely useless, the advisors do not read your information properly and give generic answers to questions. EasyJet Staff also cannot confirm their own policies, so maybe further training is required.
| 1
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EasyJet
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Absolutely useless. Flights cancelled in April and May no option of refund provided. I was only able to apply for a credit voucher which I have not seen till date and the customer services number is a dead line which constantly keep saying they are busy any time of day you call. Do you realize easyJet by taking my money, you should be providing me with some service and not totally ignore me and hang on to my money?
| 1
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Ryanair
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Absolutely useless. My wife needed to get back to Ireland because her mother died today.I asked for advice for her to get back from England to Ireland.Hadn't got a clue.I guess nobody is flying from the UK to Ireland anymore and that's why the 'consumer helpline' was absolutely no 'help' whatsoever.Thanks for your help Ryanair. ☹
| 1
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EasyJet
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Absolutely useless. No help whatsoever. Cannot access my account and the attitude was too bad, tough, not interested.
| 1
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EasyJet
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Absolutely useless... I had a flight cancelled at the beginning of July, for which I received a voucher... I found that I could not use the voucher without a special password... Guess what? No password sent... Have been trying to get one now for at least 3 weeks... Still no joy, despite constant requests on me via Facebook messenger (couldn't find a direct email address that worked, or a phone number that a human being actually answered)... I used to love Easyjet & had been a regular customer for more than 20 years... am totally over them now... even RyanAir is better, never thought I would ever say that...
| 1
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Ryanair
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Absolutely w@nk!They are delayed on every single bloody flight.Keep giving them a 'second chance' but now they are officially cancelled as far as I am concerned. Never, ever again. No communication, a friggin £4 voucher for a drink and they think all will be forgiven. Rushing you through 'just' before they meet their little 3 hour delay compensation threshold.... typical, probably got gate people on commission at the end to speed you through. Even making you scan your own passes while they check passport, putting non priority through priority, anything to speed it up so they don't have to compensate you for the absolute inconvenience they cause.They need to go bankrupt or just get off the face of the earth and sky.
| 1
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Ryanair
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Absolutely waste of time!During last 2 month I used ryanair for couple of times and now I am writing with confidence..I have had delays in all me flights between 2-4 hours. It doesn't matter which destination or what time of the day..This is the best flight to ruin your holiday and energy.Many Hidden costs!Some of their staff members (not all for sure) can't even speak professionally with you and when you approach them for anything they neglect you or reply reluctantly.I wouldn't recommend Ryanair by any mean if you don't want to experience a catastrophic trip or holiday.
| 1
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Ryanair
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Absolutely waste of time... Never will I ever travel with this amateur company.. I have travelled the world with various companies even third world countries are more professional. Ryan air have disappointed me by far and are totally out to rip passengers off. There web page is a joke all they want to do is sell their products and not there to help customers. The best is they don't issue boarding pass to travel because they want penalties occurred of £55 at the airport per passenger.. ever heard of payment of flights yes we all have but the hidden charges is paying for your seat!
| 1
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Ryanair
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Absolutely without a shadow of doubt could win hands down 1st prize in worse air line in the world!! I went on the chat part on their website to get help. Help you say noooooo I was 947 in the queue. So I stayed in it as it was minimised to the corner of my screen 3 hours later I was number 1 I thought great finally. After emails phone calls all to no avail I'll get to speak to some one the excitement built.............................Only to find the customer advisor cut me off after one, yes one question. FUMING. I will never USE THIS AIRLINE AGAIN. I would also advise you don't use it. Unless you also want to be on here giving a 1 star review. I'd give 0 stars but that option was sadly unavailable.
| 1
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Turkish Airlines
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Absolutely woeful experience flying with Turkish airlines. Started off the day with a 3hr delay which made me miss their connecting flight. I spent about 12 hours at Istanbul airport with no sign of a transfer on the cards, even after i was told 3hrs into my wait that id be able to catch another flight in 4 hours. The last call time came for that plane and they still weren't able to get the transfer done
| 1
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EasyJet
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Absolutely wonderful experience with SK in the call centre just now. I placed my booking online and accidentally booked the day before. When I tried to change the booking on the Easyjet.com website, the fee to change was €53 per person, which would have cost us €106 for my simple, genuine mistake! I called the Easyjet call centre and spoke to SK. He was so kind and helpful and was able to waive the fees during the conversation. I am so grateful! We are all quick to post a negative review when we receive bad service but not so quick to publicly compliment someone on a job well done, so here is my grateful little pay-it-forward. Thank you SK, you are an asset to Easyjet! :D
| 5
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Vueling
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Absolutely worse customer service I have ever dealt with. In fact calling it customer service is a huuuugee stretch because it doesn't exist. They cancelled my flight and state that you can change the flight for free, so I did but I got charged £100 to change two tickets (on top of the original price of the tickets) So I paid because I really needed to secure these flight but would claim the refund. Little did I realise how difficult this was going to be. I have had 30+ telephone calls with them the last 6 months and god knows how many unacknowledged emails sent. This was escalated to the level above managers or so I was told. Never received a call back, constantly have to chase for updates only to be told someone will look at it. It's been over 6 months? When will someone? I called on Friday and was told they closed my case without any correspondence. I also have submitted a complaint to them months ago and never received a complaint outcome so I cannot go to the ombudsman because you need a complaint acknowledgment then an outcome email from them to submit a claim. I have tried a chargeback through my bank but they have told me they cannot help as the transaction was more than 3 months ago, that is not my fault because Vueling have been delaying this so long, I have nowhere to turn and they have left me out of pocket. Do not use this company, I only did because they're the only airline that fly to my destination from my country. I will not be making that mistake to them. Vueling if you're reading this just do the right thing, £100 is a lot of money to someone living in a cost of living crisis but a measly amount to a company of your size, please can someone with a bit of common sense just reopen my case and complete the refund, I have requested it is opened and once again ignored. It's not a hard task I do not know why you take months to, well, not even do anything.
| 1
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Lufthansa
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Absolutely worse service through Germany. Not sure if it's racism or they're just rude. My friend and I arrived at frankfurt and our gate on our boarding pass was different from the phydical one. When we asked at the customer desk if they could point us to the right direction they said "Google it' I'm not sure what they're there for if they're going to tell us to Google it. In addition, they had a very combative attitude and didn't want to help us switch seats hence we had separate seats as well. Mind you the flight was empty.
| 1
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Ryanair
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Absolutely worst airline EVER! Scammers! I was refused check-in at the counter and told that I had to go to some other place, where we were charged €50 each. When we got back to the check-in desk we were told we were too late (55 minutes before scheduled take-off) and refused boarding. The whole culture of that company is broken. The owner doesn't care about customers. He only sees sources of cash that can be kicked about with complete impunity.
| 1
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EasyJet
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Absolutely worst company I booked my holiday with ,they cancel my holiday for 2nd time ,try please to avoid buying anything from them
| 1
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Ryanair
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Absolutely worst company I have ever dealt with .They offered me refund and have sent it back to a closed account . After two months of trying to get my money back I am still battling with them. No customer service , can never get through . This should be such a simple request to re issue to another account . It would be simple for anyone else but not Ryan Air. Will never use them again . 1 star is giving them far too much credit !
| 1
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Grupo AirFrance-KLM
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Absolutely worst experience. Suitcase left at in Amsterdam which was my connecting flight airport and then sent to me 3 days later. was force to buy clothes, toiletries etc and when i have tried to claim it back have been ignored. called up had they reopened the case and have now been ignored again. No money returned even tho receipts etc provided and I did not even go out and buy designer clothes like i normaly wear but just clothes in hope my suitcase would arrive.
| 1
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Lufthansa
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Absolutely worst! Stay away at all costs!
| 1
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Lufthansa
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Absolutely worthless experience!Lost three of our bags and it's now been 10 days.Impossible to get in contact with them and the information they are sending via email/sms has no connection to reality!
| 1
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Ryanair
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Absolutely zero customer service credentials. The customers navigate their way through every part of the airport experience, even if they have people that are supposed to do that job there. It is literally a joke. Kept waiting hours on end. Please never again! How are they still in business??
| 1
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Vueling
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Absolutely 😩 hopeless. I have been trying to get through to Vueling. The only option is to press 1-5 and what I need to discuss is not on there. Most companies would then transfer you to an actual agent. A human who can really help.Beyond hopeless! No customer service..
| 1
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Vueling
|
Absolutley appalling customer service. They lost 4 of our bags and have done absolutely nothing to assist us in finding them. We had to contact another airline and get them to help. One bag contained a wedding dress which we desperately tried to track and they told us to buy another one. We were lied to several times on the phone, and the system for lost luggage is appalling. After one week of waiting we received one bag of the four, despite making around 10 calls per day.
| 1
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EasyJet
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Absolutley shocking customer service.I fly with EasyJet 2 sometimes 3 times a year and always no reason to complain but i think the way they are handling this situation is appalling.Some people are not getting any income through this pandemic and need the money back.From what i have personally experianced i don't think i will use EasyJet again they have had my money since January so come on Stelios get your company sorted out not everyone has got the money that you have.Give customers some hope or at the very least a phone line thats manned by staff.Will be booking with British Airways from now on.Easy to book with EasyJet Impossible to get any refunds.
| 1
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Ryanair
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Absolutley would not recomment Ryan Air, they totally spoilt the experiance for my daughters 21st Birthday. From the lack of help at Mcr Airpor Service desk a blonde lady, was so rude and arrogant and the lady with glasses next to her was no better. The manager was even rubbing her back! We were asked when we arrived if we had checked in online, we said we hadn't we aren't used to doing online check ins and wanted to do it at the airport as we were a party of 10. When we told her where we were flying too and the time and that we had not checked in , she just said very rudley to wait in the que, not that check in was about to close! by the time the que had gone down the check in had literally closed within in MINUTES and then told us we had to pay £55 per person if we wanted to go on our flight!! it was my daughters birthday we explained that she could have told us this in the que or checked us in straight away, but they were there to make as much money as possible out of us and scam us by charging 10 passengers £ 55 each, there was no empathy and apologes, just pure rudness and slamming of passports on the desk, absolutley disgusting behavior from their check in staff. of course we had to pay these ridiculous fees as not to disspoint the birthday girls weekend away! Then on the flight, the flight attendant on the plane didnt even come to our row to ask did we want any drinks, and I had requested when I went on board to wish my daughter a happy 21st birthday which they didn't do, there were no smiles from the stewards, they did not make you feel comfy and were not welcoming, would never use Ryan Air again after this shoddy journey! very poor customer relation. they are all about the money then can get from you!
| 1
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Ryanair
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Absolutly ridiculous airline! We have been travelling with the same suitcases for years and they were always perfect size as cabin size today very young lady from Rayanair staff who must woke up the wrong size of the bed decided that the bags are too wide by 1 cm!!!!! And charged us 150 euros! ! Absolute joke!
| 1
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EasyJet
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Absolutly shoking company, staff very rude, unhelpful, unprofessional.We fly with them because they are cheaper than other airlines, but that doesnt give them rights to treat people like sh@t. The first bad, negavive experience was when they change out paid extra seats, for standart one, where my husband can not fit. Its not hard to change like for like, knowing that people paid espesially for it, but they couldnt do the job, then staff on board was rude, unreal, the black girl refused sorting it out saying i wont deal with it just because. The second time, the board in duty free glitched and no verbal announcement were made by them, knowing that we there somewhere, passed passport control 3 time, so we have missed out flight, and when we came they were rude then saying that other people made it on time. People get distracted in duty free, get sick, and other things happens at the airport, every other airline alway make verbal announcements, but no easyjet, as they careless, rude company. We had to travel to a different airport, and guess what, announcements were made non stop by all different airlines, in antalya airport, on 3 different languages, but easyjet too lasy to do so, people stand around the ''help'' desk, and doing nothing. I spoke to gatwick airport, and its airline responsibility for verbal announcements. So, the outcome is i will take them to aviaombudsman. We flew with turkish airlines and they were amazing
| 1
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Iberia
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Absoluty disgusting. I have a flight tomorrow, travel restrictions have changed and have to cancel due to Covid. I'm being refused a voucher as the flight is still operating. other airlines are being flexible on the matter. I would advise to avoid this airline and pick another. thieves
| 1
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EasyJet
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Absoultey rude and shocking service at Birmingham airport from the women at check in. Had to pay £48 for a bag that did not quite fit. Guy before got his bag stuck. I will NEVER use easy jet again. Late flight by 2 hours and rude staff. Ryan air is so much better. Disgusting servce at Birmingham.
| 1
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Grupo AirFrance-KLM
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Absoultly awful food, low hospitality and rude crew, not going to fly with them any more and dont suggest !
| 1
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EasyJet
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Absulaziz was extremely quick, accommodating and understanding of my booking error - thank you so much! Five star customer service :)
| 5
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Vueling
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Absurd 1hr+ queue for bag drop at Seville. AVOID
| 1
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Grupo AirFrance-KLM
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Absurd airline. I was flying in European business class and they didn't manage to help me to accommodate my suitcase so I was last to leave the plane. As the flight was from Poland and Dutch are known racists to Eastern Europeans I can only think why. Avoid.
| 1
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Ryanair
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Absurdly greedy over baggage extra fees at the boarding gate.
| 1
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Grupo AirFrance-KLM
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Abu Dhabi to Amsterdam. I am delighted to say that I am very pleased to have flown with KLM. An overall clean airplane, great customer services and well done on anti age discrimination. Thats a number 1 for me. I usually see young bloods running around serving customers but with KLM there was more mature ladies then young ones. They smile more and get things done quickly and correctly. Thank you KLM.
| 10
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Turkish Airlines
|
Abu Dhabi to Barcelona via Istanbul. Wow, what a terrible experience we had flying Turkish. Out of AD we never got offered a drink after taking off, we were asked what we wanted for breakfast thinking it would be served before landing as take off was at 1.45am. Then an emergency medical issue on board meant we diverted and landed. Offloaded the pax which took a total of 90 minutes to do so. The cabin "chief" never informed us as to what was happening or anything. They were the most unprofessional crew I have seen in an emergency and on the PA system couldn't understand a word of what they were saying. Everyone missed connections and we sat around 8 hours in Istanbul. Then onto Barcelona, we asked for cabin socks only to be told that they were not issuing them on that flight so slept for the entire 3.30 mins. Again couldn't understand a word of what the "chief" was saying. Overall, a really bad experience, not business class in any way shape or form. Turkish Airlines really needs to work on this because service was terrible, food was not good and drinks were not offered at all. Give them a big miss to save yourself grief. Never again
| 1
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Turkish Airlines
|
Abu Dhabi to Luxembourg via Istanbul. From AUH-IST, as the flight was at 1:30am, the flight was I comfortable due to the small size of the aircraft. The seats were cramped although the leg room was okay-ish. Service started mid way through and the food was okay but nothing great. Staff was mostly friendly. IST-LUX staff was friendlier, aircraft was bit better, the food was of the same standard though. I think it was a decent experience overall but I would prefer a more spacious air craft even if the flight is 4.5 hours from AUH.
| 6
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Grupo AirFrance-KLM
|
Abuja to Amsterdam via Paris. Very disrespectful to their customers. Initially, the return flight was booked for a Saturday evening. But 2 months in advance Air France cancelled the flight. Since there was only one flight a day, we had to reschedule for the Sunday flight. Air France did not want to book a hotel or pay (part of the extra hotel costs). On check-in at Abuja, check-in was denied, because the flight was scheduled for the day before (Saturday), doh. Even though I was carrying the ticket with the new date, the booking confirmation and the e-mail about the cancellation, they refused boarding. At long last, the ticket office printed a new ticket for Sunday, and informed us, that they would not charge us at this time. On arrival in Paris, there was a technical problem with the bridge, which delayed the flight by half an hour. Air France staff refused to assist to help us catch the connecting flight. As a result, we missed the flight. At the transfer counter, the helpful staff informed us of this fact, as if we were to blame for it. On arrival in Amsterdam, of course, our bags were missing. We claimed the missing bags immediately. It took Air France a full week, to deliver the bags (from Paris to Amsterdam). When they eventually delivered the bags, one was damaged (broken handle). We also claimed the damage on the handle immediately. So far it has been 3 weeks, and Air France is not responding to any requests, nor handling our damage claim. I would row a boat to Nigeria than fly with an airline that is so disinterested in their customers. Never again.
| 1
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Lufthansa
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Abuja to Toronto via Frankfurt. I got a return ticket from Abuja to Toronto but was supposed to transit in Frankfurt and Munich. I never knew you’re only allowed to transit one Schengen state, I’d be transiting more than one you’d be needing a transit visa, the ticket I bought never mentioned this, so I was made to pay $1900 to reroute my flight so that I’ll be able to transit in just Frankfurt. Worst experience ever, just another way of ripping customers off their hard-earned money.
| 1
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EasyJet
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Abuldell was very helpful and explained why he could not refund a cancellation fee
| 5
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Jet2.com
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Abundance of very helpful staff all the way through the journey. From check in to landing.
| 5
|
Iberia
|
Abuse and mistreatment against autistic youth by Iberia and authorities at Barajas airport, Madrid, Spain.On September 17, 2022, my son Nahuel Feliu had a flight back to the United States from La Coruna (Confirmation Code K512N) with a connection in Madrid to return to his country (USA); the flight was purchased from American Airlines (AA8569 and AA 8835).When getting off the plane in Madrid, he forgot his passport on the plane seat, he immediately returned to pick it up and Iberia employees as well as security prevented him from doing so despite his pleas more in English than in Spanish, which apparently made him very bad humor to the airport officials, and as a consequence of this incredible attitude my son missed his flight to the United States, the Iberia employees made him report the loss of his passport to the police when the document was not lost, hours later they notified him of They had the document.Autistic people tend to block themselves in unexpected situations and that is what happened. Instead of helping him, the Iberia employees mistreated him with his attitude, indifference and lack of empathy.The family here as there in Spain was desperate, Iberia gave them a standby ticket for which they charged 200.00 euros for a situation that was entirely Iberia's fault and that could have been resolved in 10 minutes.We received an email signed by:Felix Juaranz SaavedraHead of Service Management Passenger ServicePassenger Service Duty ManagerPhone: (+34) 913 189305 (corp. 17012)IberiaMadrid-Barajas Airport T-4 – 2nd floor28042 MadridAdvising that they had the passport, we immediately called, and an employee named Carmen yelled at me that they were not to blame, she did not offer us any help despite the fact that we told her that the young man was autistic and needed help, on the contrary. hung up the phone on us.We were able to find him an accommodation 20 minutes from the airport and the next day they told him that he could not leave on the scheduled one because it was full, they sent him to Customer Service, there the employees refused to speak with him in English, which is the language he knows. , and they told him that he had to wait for the next flight, I was able to get him a ticket for the next day with American Airline, flight number 95 at 10:05 am. When Iberia saw that it had another flight, they canceled the one it already had. Looking for help, I called and managed to talk to Mr. Felix Juaranz, and after explaining the situation and trying to cover the company at all costs, he told me to tell my son to go to post 850 and talk to Alicia, one of the supervisors, at that moment my 25-year-old son went into total desperation and crisis to the point that he couldn't tell where he was and started to cry like a child; at that moment, the pain and helplessness of us here was indescribable for not being able to help him, finally after more than 7 or 8 calls to Mr. Juaranz, he agreed to put him on flight IB 6253 and had him searched all over the world airport until they finally found him and a certain Ramon from Iberia took him to the plane where he had to wait until he arrived.For the latter, we deeply thank Mr. Juaranz, but the mistreatment, lack of sensitivity, and irresponsibility of Iberia employees have caused deep pain to the family and an impact of which we do not yet know the consequences on our son. .This attitude of Iberia must be condemned in its entirety due to the deep impact it has caused and its mistakes that have had serious consequences on a young autistic person.When I bought the ticket for him to travel, I asked the Iberia employees if he could have services since he was autistic, the girl's reaction was to ask me what autism was, then she asked me my age and told me that they did not offer services for adults, but if he did not speak Spanish there in Iberia he could ask for help in English, something that turned out to be false, I have witnessed how Iberia officers and employees become aggressive when people who appear to be physically Latin speak English, it is such an illogical attitude that it can only come from a pathological hatred against American citizens, because I cannot find another explanation for it.We are evaluating alternatives but Iberia and AA should compensate this young man for the intense suffering they caused both to him and to his family and the responsible employees should be punished to the full extent of the word.Ricardo Feliu
| 1
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Ryanair
|
Abuse of power. Unfair and unreasonable charges forced onto passengers: paying to sit together, abusive baggage fines, and denied boarding if you complain about this. Staff unfairly have to receive abuse from passengers who are exploited!!!!
| 1
|
EasyJet
|
Abusive Voucher Policies in an Exceptional War ContextI was supposed to fly to Israel in october 2023, but with the events of the 7th october the flight was cancelled. I asked for a voucher, hoping the situation would get better within a year. But within a year, Easyjet cancelled all its flights to Israel and my voucher expired. And now Easyjet tells me there's nothing they can do because "their voucher policies states that it has to expire withing a year blablabla", and they won't consider the fact that it's a pretty exceptional-geopolitical-war situation that I had nothing to do with, and that it should call for an exceptional way of dealing with such situations. What a joke.
| 1
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Ryanair
|
Abusive behaviour by the gate staff at Birmingham airport.1. Charging for a passport wallet that was inside my pocket is outrageous.2. Not considering the baby allowance is also outrageous as their website clearly states that we had the right to a baby bag.And the worst part is that my family did not deserve to be threatened to be off loaded from the flight and harassed by the staff, which from the responses I am receiving from customer service seems to be an acceptable behaviour since they have not even addressed that part of the complaint.
| 1
|
Ryanair
|
Abusive charges for checking in 1.5h before the flight. They said I should have checked online between 2h and 24h before the flight. Charges: 55 pounds, more than the cost of the trip.
| 1
|
Ryanair
|
Abusive fees for airport check in , while app is not working. They charge £55 to print your boarding pass even when their useless app doesn't allow you to check in online.
| 1
|
Iberia
|
Abusive staff
| 1
|
EasyJet
|
Abusive staff, looking for excuses to charge for extra luggage. At flight EZY2457 from Luton to Porto the easyJet staff were totally abusive and disrespectful with customers, looking for every detail possible to charge you 48£ for your hand luggage. The frame to verify the size of the luggage is way smaller than the actual space under the plane seats.
| 1
|
Ryanair
|
Abysmal abysmal abysmal ! Never ever ever again I'd rather walk on water ,,, Michael O'Leary is to the aviation industry what Robert maxwell is to pension funds ! He's an absolute con artist ,the amount of passengers being charged £50 at the gate for bags it's criminal ! Police now been called and a family removed from the flight shocking to treat customers like it poor child and all crying with a family being removed ! Vile airline vile man running it
| 1
|
EasyJet
|
Abysmal airline!!!I have vouchers from 2020 when Covid struck, which isn't the issue. What IS the issue is that the route that they were issued for is no longer available.As a result, I'm having to spend these vouchers on other routes, thus incurring hotel costs and other expenses.So, flight bought, exciting weekend away in Milan planned, and Easyjet (surprise surprise) cancel one of the flights!!Once vouchers have been used up, I'll never use them again, they're horrific!!
| 1
|
Norwegian
|
Abysmal airline. They cancelled my ticket, forcing me to choose another (and better) airline to get back home. However, after over a month, I still haven't received the money I paid for their ticket. I don't want a voucher, I want my actual money back.
| 1
|
Ryanair
|
Abysmal company. I wanted to book flights, but this apparently is not possible without an account. When trying to set this up it requires a verification code to start off with, which Ryanair has failed to send on two occasions now, on two different days, using 3 different browsers. No explanation anywhere what to do about this issue and looking ahead to further hurdles attached to this task I shan't bother. Safe to say I will be flying with another company now and in future.
| 1
|
Lufthansa
|
Abysmal customer service representative. On February 2, 2023, we received notification from Lufthansa that our flight from Stuttgart to Frankfort was cancelled. My wife contacted Lufthansa to adjust our booking. She had already researched our travel plans with one of two possible trains to replace the cancelled flight. All that was necessary was to confirm booking on the first train for that day. The Lufthansa representative that answered the call somehow could not conceive the idea that my wife understood exactly what train she wanted to book travel on. After placing her on hold for over 45 minutes, she finally got back on the line and again was unable to understand that she simply wanted to book a train through the agency. The representative advised she would have to go to the Bahnhof (train station). After trying desperately to ensure the rep that this was an established relationship between Lufthansa and the German rail system. The representative finally said, "why don't you call back when you have made up your mind on what to do".UNBELIEVABLE. My wife did call back and within 10 minutes of talking with another Lufthansa representative the booking was complete. No extra charge was incurred because Lufthansa cancelled the flight. My wife called me within minutes, USA to Germany, to explain what had happened. I was infuriated. Don't get me wrong, I don't blame Lufthansa for this. Lufthansa is an employer and like any company, it's up to their employees to perform their work and do it well. This employee failed and failed miserably. It's one thing to cancel a flight, it's another thing for their employee to waste a customer's time. This Lufthansa employee was simply incompetent and unable to grasp the simplest of tasks. Instead of asking for help from an associate she gave up and instead, insulted my wife. I sincerely hope that Lufthansa will follow-up, perform a look-up on the Candia booking on Feb 2. The representative that initially took the call needs at minimum additional training or perhaps a better solution can be advised. I leave it in the hands of Lufthansa to do better.
| 1
|
Ryanair
|
Abysmal customer service, change flight time & make it Almost impossible to change flight without incurring a cost. Shambolic company !! Use Easyjet -not perfect, but much easier to deal with !!
| 1
|
Norwegian
|
Abysmal customer service. Didn't read emails or try to help. Just closed my case. All I tried to do was add a hold bag. Leaves a sour taste after using Norwegian Air for many years.
| 1
|
Lufthansa
|
Abysmal customer service. Lufthansa's modus operandi is deflection, diversion, gaslighting and above all utter lack of any care, consideration, responsibility and liability. We will never fly with Lufthansa again. It's been almost 4 days after we landed in Berlin and we still do not have our 'delayed' luggage. Zero compensation or even an apology. Customer service staff made snappy remarks and one even hung up on us. We flew business class. Flights were cancelled and rerouted last minute, special diets were not catered for, etc. NEVER AGAIN.
| 1
|
Lufthansa
|
Abysmal customer service. No compensation or hotels covered for a 48 hour delay in Frankfurt. Rude staff on the ground. Flight attendant insulted my autistic daughter. Please avoid.
| 1
|
Wizz Air
|
Abysmal extortionate airline! They provide zero free. Flights over 5 hours and not even free water. No legroom. A flying shop. Constant sales. Charge a fortune for seat choice. Couple must pay twice to sit together. Even charge for check in at airport. I sat in a vacant front seat and was charged £20. Explained I had had recent blood clots on lungs from a flight and at 6'3 was struggling in tight seat. Even woke me up to pay. Pay more. Avoid these sky bandits. I shall
| 1
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Ryanair
|
Abysmal service during delayed flight. No detailed information for hours whilst waiting on a hot plane then again afterwards, in the terminal. Only given 4 euros compensation (when everything in the airport is double the normal shop price of things – a sandwich was 10 euros!) despite a 4 hour delay to the flight. Then they do not reimburse onward travel when they are the cause of the delay which made me me miss my train for which they have the sheer audacity to state that they are not responsible. Unreasonable withholding of every penny whilst their passengers are disadvantaged. Throughout the flight delay and then after arriving at my destination, Ryanair offered unhelpful, inflexible and unilateral solutions that only benefit them as a company.You really should do better to look after your customers Ryanair. Seems that working on the other side of air travel makes you forget what its like to be a delayed passenger. Do better next time.
| 1
|
Ryanair
|
Abysmal service which left 12 passenger refused entry to the flight. I am a cancer patient who was due her first holiday in years and was refused entry onto the flight
| 1
|
Ryanair
|
Abysmal service. Went through priority gate to wait 50 in a tight corridor without any updates, kids crying, people swearing and sweating. Then we got recalled back and had to wait another hour for an update. Flight has been delayed for another 3.5 hours. Fu*ck you ryanair, fu*ck you sideways.
| 1
|
Grupo AirFrance-KLM
|
Abysmal, both chances I gave them. They cancel flights, go back on their word with rebooking, lock you out of their online systems for no reason and make you call them, and make you wait on hold for 3 hours and hang up. You really can't do worse than KLM. Every single other airline I've been on, even ones I actively dislike, have customer service that's many times better.
| 1
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Vueling
|
Abysmal, dire, disgusting, deplorable service. I cannot stress how much how absolutely terrible the service was from Vueling end to end. Avoid at absolutely all costs, WALKING to your holiday would be better.Flight cancelled with no communication or warning, when I got to the airport there was NO vueling staff members on hand at all (it's a legal obligation) the call centres were terrible, rude, dismissive, long waits, hung up on calls, outright lied and gave wrong information. When finally got a replacement flight after a 10 hour wait in the airport with none of the required food vouchers provided the flight was via another country with no lay over accommodation provided so had to find a hostel at 1 am in another country I hadn't planned to be in & not speaking the language, outbound flight at 8am so very little rest in between too. Arrived at destination 36 hours late. When I did finally track down staff at the outbound airport 5 mins before boarding at the gate they were incredibly rude, condescending and made threats. The desk at their "hub" in Barcelona was closed when was assured someone would be there. And staff at outbound flight were the same. I have never had such utterly failing and terrible service in my entire life.
| 1
|
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