ManuelMC/dataset_scraping · Datasets at Hugging Face

Airline stringclasses 16 values	Review stringlengths 6 5.97k	Rating int64 1 10
EasyJet	Abysmal, over 10 hours of unanswered phone calls, 8 emails. Firstly i was told i would get a refund by email, then i was told i wouldnt. Finally got hold of customer services however i think he'd just walked in off the streets. I asked for a refund, he said he cant, can only give me governement taxes back, so i'd get Â£450 out of flight costs of Â£2800. I asked for vouchers he said he'd only be able to give me vouchers to the value of the government taxes, again, Â£450! Would never book with them again!	1
Lufthansa	Abysmal.Flight, paid for in November 2019, scheduled for June 2020, cancelled by Lufthansa in April 2020. Refund immediately requested.Not received. No response to emails. Automatic hangup on calls. Letter before action responded to with, broadly, "we are busy".Chargeback made, currently effective, pending any inaccurate response to the chargeback. If an inaccurate response is made challenging the chargeback, I will proceed to a statutory demand for an admitted debt, followed by a winding up petition.I will never fly Lufthansa again - not that they care or should need to. Consumers do have a choice, illegal activity by a service provider will result in my choice being another airline.Edited to add: Refund now received, as distinct from the chargeback credit, so the chargeback has correctly been reversed. The outcome is correct. The time taken to achieve that at 6 months is unacceptable and a clear violation of EC 261. Not that they care as sadly German taxpayers have been forced to give them a gigantic cash bailout for minimal equity in return, thereby indirectly giving free money to the majority Individual shareholder who has suffered minimal dilution. Moral Hazard? Not so much.	1
EasyJet	Abysmal.Tried to book flights to Turkey but kept on being rejected at payment. Called easyJet who then quoted Â£100 extra to book over phone with themRip off scandalous money grabbing gitsâ€¦.stuff you	1
EasyJet	Abyssmal airline south african are gired in call centre making things worse	1
Ryanair	Acceptable experience overall due to the fact that Ryanair are a budget airline. However I absolutely DESPISE it when Ryanair changes flight details, which would result in a shorter holiday, awkward flight times and taking extra days off work.	3
Ryanair	Acceptable. About as much as one should expect. But the required extras do start to annoy one after a while...	3
EasyJet	Accepted vouchers last year in good faith, Then booked for 22 June which has to be changed again wanted to book now for September and found fights Â£100 cheaper and they wont put back differences to my vouchers which ill loose another Â£100 if i dont book something.	1
Jet2.com	Acces. Very long walk. Many steep stairs. Walk to plane outdoors in cold wind and rain at jglasgow	4
Jet2.com	Accident on motorway meant we arrived 25 mins before departure .East Mids Jet 2 staff went above and beyond and ensured we managed to make our flight !	5
EasyJet	Accidentally booked a flight a day off, Talked to chat assistance and had the please of talking to Yousa, who was a massive help and very friendly!	5
EasyJet	Accidentally booked a flight for the wrong date. Bit of a faff getting through to speak to someone but once I did, the customer service agent by the name of Lapo couldn't have been more helpful in getting everything sorted for me! Happy and relieved customer!!	5
EasyJet	Accidentally booked hold luggage (which was not clear this was checked in luggage) instead of cabin bag. Wanted to pay the difference and switch to cabin but they did not let me.This is quite a strange policy and I can't understand why they would do this.	1
Ryanair	Accidentally booked the wrong flight time.Obviously can't cancel the booking..Updated the flights to correct dates/times: (Immediately afterwards)- Price difference: - Â£5.00 Non-Refundable (Obviously)- Update flight fee: Â£90Â£90 for a mistake - Absolutely criminal.	1
EasyJet	Accidentally paid for hold bag not cabin Â£57.99). Got to airport and had to pay Â£48 for cabin bag. Refused to refund hold bag although an obvious mistake. Just pure greed. No choice to use for business trip will not use for leisure. Update on arrivals at Bristol refused my cabin bag despite paying 48.00 in Newcastle to take with me on plane or they would take and place in hold. ðŸ˜¡	1
Ryanair	Accidentally purchased Xcover through their app when checking into the flight.I contacted and was told to fill out the Xcover form to cancel it and get the refund.Following day I get an email from Xcover and told how to cancel it. Which I did.Xcover then email me saying refund owed would be provided by Ryan air.Ryan air and Xover send me back and forth between each other until a Ryan air agent says I will recieve the refund within 14 days.14 days pass and no refund. I go onto live chat and get told to complete a complaints form. Which I do.Ryan airs complaints team send a generic response about flight refunds. Of which is completely unrelated to what I raised the complaint about.This is what happens when people enable a terrible company power to provide zero customer service.I fly a lot and have spent a lot on Ryan air. Last time I ever use your service, rather pay more to a honest company.	1
Jet2.com	Accommodating, friendly, and professional throughout the flights. Love flying with Jet2.	5
EasyJet	Accommodating, helpful and patient	5
Ryanair	According to Michael O'Leary on the Irish news this morning, 1st February, 2021, anyone who had not received a refund was not telling the truth. I can confirm as of this moment I for one have had no refund. Tell the truth Michael.	1
Turkish Airlines	According to Turkish Airlines disabled passengers should bear the burden of wrongdoings committed by the airline while in their care.My girlfriend has a chronic condition that requires her to have wheelchair assistance and she ordered wheelchair assistance in the app prior to her travel. After reaching Istanbul for a layover she did not receive a wheelchair because she "looks healthy". The gate of her layover flight were closing and she was screaming and begging the Turkish Airline staff to provide her with the wheelchair she had ordered so she could reach her gate, but they barely acknowledged her presence. We also provided them with a signed doctors note of her condition.She ended up missing her flight due to her incapability of walking the long distance to the gate, which was why she required the wheelchair in the first place. Again, the staff did nothing to help her and she got help from kind travelers at the airport to get through the night, but had to purchace new tickets and and a hotel room wich costed her 700 euros extra. Her request for medical attention were met with blank indifferent stares. In addition, the new flight ticket she had to purchace was a downgrade from the original ticket she had. Overall, it was very lucrative and smart business moves from Turkish Airlines who made a nice profit from the situation.After contacting customer service, they first attempted to put the responsibility on the victim rather than acknowledging their own mistreatment and neglect. However, they finally made an appology and stated they are commited to educate their staff. We appriciate this and I hope they are true to their words. Sadly, words are cheap and they have made no offer to compensate the financial and emotional loss and trauma experienced by my girlfriend. A burden that was due to their mistreatment and denial of a service she had ordered.Please note that we are satisfied with the care and service provided at Karachi and Oslo airport where she received the wheelchair service as ordered. Our issue is with the severe neglect experienced by the staff at the airport in Istanbul, and their customer service team that are not willing to take concrete actions to fill the moral void they created for her and our family.	1
Norwegian	According to the European Union, every passenger has the right to claim full compensation for changes/cancellations made by the airline, even during the COVID 19 pandemic. EU says, that passengers' have the right:"â€¦passengers still have the right to receive the ticket price back in full and within 7 days. Some airlines are acting illegally forcing passengers to accept a voucher instead."As my flights have been canceled by the airline, and following the EU recommendations, I made my request for a refund. One week after issuing the claim, I didn't receive any refund or even an e-mail informing me when the translation would be made. So I called the airline and asked for more information. Unfortunately, I came across an agent who only managed to respond, that my flights have been canceled and my refund claims had been received. The agent failed to inform me when the refund would be made. The only thing the agent managed to glimmer was, that each case is handled individually and I will be notified once a decision about my claims has been made. The agent tried to evade liability and the EU's seven-day refund policy, with the excuse that she was not dealing with this and could not transfer my call to anyone who is processing refund claims.This is unacceptable and uncooperative. Not only is this company breaking EU regulations, but in these difficult, for all of us, times, it behaves ignorant and ruthless towards customers. What I, as a customer, want to know is: When the claimed refund would be made in full? And with when I mean an exact date.I cannot accept that much larger companies such as booking.com and Japan Airlines can arrange a refund in less than a week, and this company â€“ Norwegian - is unable to do so.I just can advise you to avoid this company.	1
Ryanair	According to their checkin staff, the hand bag which we have been using for travel for a while several years was too big to fit in Ryanair flight this time. And the check-in staff charged me Â£25. And the funny thing was, then the bag could easily fit in the flight, even under the seat.And then during the flight, their cabin crew *hors refused to give a glass of water to my 2 year old kid.Hope you go bankrupt MFS.	1
Iberia	According to their rules, and in order to travel with your dog inside a small bag and under the front seat like it's a soulless thing, you have to call their "booking offices" and talk with them prior of buying your ticket. The little detail is that they NEVER answer the phone... Medieval times.	1
Lufthansa	According to their service desk, Lufthansa did not transfer my bags to Frankfurt, and therefore, I was going to be without clothes and essentials for 3 days. I verified with them that I could buy clothing because I had business meetings and would be reimbursed. Upon returning home and submitting receipts for reasonable clothing, although it was not comparable to my own, they delayed. I received an email from their customer relations that they would not cover the full amount, which was only approximately $700 USD. Instead, they only authorized $460 USD. I will make every effort moving forward to avoid having to fly with Lufthansa as they apparently do not keep their word on reimbursement and you will be stuck paying out of pocket for their mistakes.	1
Grupo AirFrance-KLM	Accra to Geneva via Amsterdam. As I boarded flight from Amsterdam to Geneva, yesterday, 9 January, I was informed by the flight attendant that my baggage may not make it Geneva and will arrive on the next flight. The luggage did not make it on my flight, nor the next. As I write at 15:17 pm, 10 January, I have not received my baggage. The airline should improve on its customer service and contract a more efficient courier company to handle baggage delays.	1
Turkish Airlines	Accra to New York via Istanbul. I missed my connecting flight to New York at Istanbul airport because Turkish Airlines delayed by an hour or more. I was scheduled for the 1pm flight. At 1pm they make us go through security checks and without announcing or informing us, they pack their equipments and leave. We had to go to the counter before we were I formed that our flight has again been changed to 5:30pm. No one, i mean no one saw it fit to announce the change to us. I then requested to speak to their manager or supervisor and was directed to another Turkish airline desk. staff here state they have no manager, i even exclaimed â€˜how can you work here and not know your manager or supervisorâ€™. I eventually met a gentleman who said he is the supervisor but has closed for the day, when i asked who he handed over to, he replied that i wait 10mins after he is gone then proceed to the counter to ask who the new supervisor is. I just lost it at this point. Poor service from staff, itâ€™s as though they attend a class on how to be rude to customers. Flights delayed without the courtesy to inform us. No wifi service after an hour, hence our families were in the dark as to the status of our flight. In conclusion, i will rather walk than board another Turkish airline flight. Management and staff should be ashamed of the service they provide.	1
EasyJet	Achieved what I needed to - cancellation of outbound flight while keeping return flight.	5
Lufthansa	Actual disgrace of a company. They used to be amazing when I flew with them years back. Just recently booked a trip with them and they seem incapable of doing the simplest things. Long queues on the phone to speak to someone, wrong information being given and can't even get simple things done properly through miles and more.Certainly my first trip in years with them and probably my last.	2
Jet2.com	Actual flight was fine. Captain informative and Cabin crew pleasant.The only blight was a delay going out and on the return journey.	3
Jet2.com	Actual flight was fine. Gate arrangements not so. Gate 17 at Funchal has no seating.The general organising at the gate was poor creating quite an unpleasant experience.	4
Jet2.com	Actual flight was good except for midnight departure timing and keeping cabin lights on when people trying to sleep. No assistance available at Birmingham airport after landing at 2am although confirmed at Santorini airport at check in.	4
Jet2.com	Actual flight was really good, no problems. Only downside at least for me was that it was cashless, I am charged by my bank if I use my card outside the UK.	4
Grupo IAG	Actual flying experience is great, for the most part. However, if you have to deal with the call centre then good luck.I wanted to upgrade one leg of our flight and the price it was giving me online wouldn't go through. Took 3 days to get through on the phone and then they did it wrong (tried to use a credit card that I specifically and very clearly told them NOT to use).Then, when I phoned back (again at great delay and frustration) managed to speak to someone else who took the correct card details (again). Then it took them weeks to reticket the flight so I could actually choose seats. They said it will take 3 business days to reticket, then when that wasn't done they said ANOTHER 5-7 business days, and then when THAT wasn't done they said ANOTHER 10 business days!I recently changed a flight with KLM and they reissued the ticket and I was able to choose seats LITERALLY within 15 seconds - while I was still on the phone to them.BA flight experience is fine (other than they had no chicken in business class - so my choice was fish or vegetarian) but I will never choose BA again unless there is absolutely no other choice because their customer service is worse than the worst you've ever come across. Trying to speak to their customer service department (call centre) makes you want to pull your hair out.	1
Wizz Air	Actual monkeys. Randomly cancelling your flights with no available alternatives. Never use this trash.	1
Ryanair	Actually I am absolutely disgusted and feel completely taken advantage of. We booked our flights in January. I treated my dad to his flight as we had just lost my mum and he hadnt been on holiday for the best part of 10 years due to caring for my mum, it was a treat. We are due to flight in August and you recently changed our flight times, you offered us the chance to cancel or amend admittedly, we decided to keep our flights even though this makes our trip difficult as we have to set our caravan in the dark as we now arriving late evening instead of early afternoon. We thought we may drive as we sometimes do but no..I thought keep our flights as all industries have struggled through this pandemic. We confirmed our flights and literally the next day my dad decided it wasnt safe for him to travel after having spoken to the doctor/nurse ar his surgery. So I tried calling you to cancel his flight, obviously to no effect. I tried looking at moving flights but nothing available for Oct that was suitable to tie in with half term. So my mother in law has decided to come in his place, no problem I thought, we can amend the name as offered on the website. Seeing that this option was free to us two days ago I was horrified to learn my husband has had to pay Â£115 to amend the name. NEARLY as much as the original flight codt of Â£189. So you could understand how disappointing it is to find that a simple name change has cost so much. We are all feeling the pinch during this pandemic but I feel a simple admin charge would have been suffice but Â£115 is an outrage. Please do reconsider this charge. Not being able to be helped via phone and to be charged so much is wrong. Emma Parker	1
Ryanair	Actually I find the flight reasonable and of course cheap. My issue is with the other services that they offer with third party suppliers. DO NOT book parking or car hire through the Ryanair website. They take your money immediately but 'can forget' to pass it on to the supplier. Then they refuse to deal with the customer or the supplier. They claim they are not responsible for anything except taking the money. They are not even responsible for transferring the payment to the supplier ! Book directly with the supplier. Ryan air happy to take the commission for third party sales but not assist with any queries.	1
Turkish Airlines	Actually NO STAR for Turkish Airlines. NEVER EVER fly Turkish Airlines with new and expensive luggage!On a Business Class Trip from Berlin to Tashkent with Turkish Airlines on 14th of APRIL! 2024 my luggage was so severely damaged, that it was no longer usable.1. I went to Tashkent Airport to report the damage.2. I went to Turkish Airlines Offices in Tashkent with the damaged bag.3. After about 6 weeks I got a Mail out of Istanbul: I was offered 50 Euros for a Euro 250 bag (KEEP ALL RECEIPTS WHEN BUYING A NEW BAG!).4. Another month went by and I was supposed to write my bank details an their claims site: IT DID NOT WORK! THE OFFICIAL SITE does not accept a 13 digit IBAN!5. About 25 Mails followed: one can NOT get in contact with the claims department directly. One has to contact their service number who then send a Mail to the claims department.6. I had to submit an official bank account statement - after many mails and about 30 telephone calls:7. I DID EVERYTHING I was asked to do by the claims center. Provided the official statement by my bank8. Yesterday, OCTOBER 4th I got a new mail from the claims center in Istanbul: I did not fill in my bank details correctly.Resume: Turkish Airways DOES NOT WANT TO PAY FOR THEIR MISTAKES, i.e. damaging luggage and are just assuming when they pester a client long enough the claim will vanish in thin air.I am aware of the fact: 50 Euros are not worth all the time, effort and upset.BUT: I think Turkish Airlines has to treat their passengers with politeness and respect for their just claim!Prof Dr. R. Schwede	1
Ryanair	Actually RYANAIR does not deserve any stars. The worst company in history from its owner to the customer service. PLEASE EVERYBODY BOOK WITH ANOTHER AIRLINE, let's see this company go bust and that is what they deserve for ripping people off if you get a problem, yes you can get cheap flights but if you get a problem then RYANAIR will rip you off and take all your money end of. The government should help customers out who can't travel due to serious illness or Covid because RYANAIR are not bothered. RYANAIR you should all be ashamed and let's see you go out of business	1
Lufthansa	Actually a very good carrier pre Covid.But... then they had all this money people payed for nothing and they didn't want to return it so:-No money back for cancelled flight.-No information about cancellation.-No customer support (only an email and they don't reply).-Rufuse to confirm any information I'm told over the phone by email (I have to contact customer support, that I have done multiple times).-No information on their website regarding the situation.Bad customer service = unhappy customers and it's your own fault Lufthansa.Hope you get fined in the EU court.	1
Ryanair	Actually cheap cheerful and helpful expect no frills but as a budget airline go they have always been a good option.	4
Grupo IAG	Actually embarrassed to be British when you have companies like British airways that should be an ambassador for the country. Out of the past 10 flights, 9 have either had a time change, flight cancelled or changed operator. Their service is shocking. Can not bare to use them anymore. Just don't understand how they are able to continue with the volume of mistakes and complaints. TRY AND AVOID WHERE POSSIBLE.	1
EasyJet	Actually i was flying from mykonos to nices which the flight only two hours when i arrived in nices i ididnt find all my luggage one of them missing now its being 6 days and i contact mykonos airport they said they send it when i contact nices airport they said they didnt send it so im between two airport each airport telling me something different for a flight without transit only two hours lost my bag how come	1
Ryanair	Actually if I could give them zero stat I would do it. It's ridicules company. I never fly with.	1
Jet2.com	Actually in Tenerife at the moment and although the hotel is very good I am very upset that the description by Jet2 does not state that the hotel is not suitable for disabled guests. No easy access to the swimming pool, loads of stairs, situated on 2 steep hills before you get into town. As I actually spoke to an advisor before booking to request special services for the journey it would have been nice for them to tell me the negatives for this holiday.	1
Turkish Airlines	Actually it is not a respectful company as we all hear and we have faced many problems.First Our tickets have a feature to choose the seat but this is a fake feature and they have changed our seats twice.Second our last flight had no space in cabin baggage and they asked us to put them away from us â€¦A trouble caused of this thing I don't understand how this mess can happen with Turkish airlines .When we were arguing with the cabin crew , one of them is called Ege told us that we can leave the plane !!!! I was shocked!!! What is this attitude!!!	1
Norwegian	Actually no stars at all ...no assistance poor assistance no care at all ... ground staff worst DK airport.Better avoid booking any pleasure trips	1
EasyJet	Actually not that bad, haven't had any of the bad experiences that others have had here. Its cheap and you don't get the best service, but its what you paid for. Maybe I'll change this review if I encounter what others have, but for now its been quite good (much better than Ryan air)	5
Jet2.com	Actually really impressed for a budget airline. Flights were on time, I was constantly updated by the airline via text to let me know if any delays may happen or if any issues would come up which was amazing. Also the plane seats had a great amount of leg room because they don't recline (for a 4 hour plane ride that was totally fine) so I was very comfortable. The staff were friendly and efficient. I will absolutely be flying with them again!!	5
EasyJet	Actually they do not deserve any star! the staff is awful, incompetent and rude. I had one hand luggage and they forced me to pay 60 euro because according to them it was bigger than expected while I have been using this hand luggage my whole life and no other company complained...for Easy jet apparently was not hand luggage.	1
Ryanair	Actually they donÂ´t even deserve one star.WeÂ´re waiting since may 2020 for our money back after a flight schedule changed with more than 3 h. According to EU Directive we should get the money back within 7 h. You can forget! Ryan Air is not respecting the law, theyÂ´re just paying "customer service" to keep the clients away and to find for various reasons not to repay.I really hope that Ryan Air go bankrupt and their managers will be banned from doing business.Anyway, IÂ´ll never use this company again and IÂ´ll do my best to spread this message, with help from other friends from media.	1
Eurowings	Actually they should get zero stars but it looks that one is also bad enough. My colleagues and I have a flight that was delayed one full day plus an additional delay of one and half hour during boarding. I had to pay hotel and didn't come to very important meetings the next day. When claiming cost reimbursement for my hotel and delay I didn't get even a single reply for about 2 months until now. I have shared all information including receipts and flight. However, no a word from Eurowings.It looks they don't understand what it means having a not satisfied customer. This was the last flight anyone from my company flew with Eurowings and I will make sure that the group gets quite big as I can do that. Dear Eurowings: If you want to learn what a customer means to a business including an airline please check the case at wikipedia and listen to the song "united breaks guitars" that caused big loss at United Airlines. If you continue to treat your customers like me and my colleagues expect the same some day.	1
Grupo AirFrance-KLM	Actually wanted to give KLM zero stars for theft. KLM doesnt reply to mails and refuses to refund my payment after having cancelled my flight. They dont obey to EU legislation but have stolen my payment. Damn KLM and hope you face solid death.	1
Lufthansa	Actually, I don't know how Lufthansa's customer service is, because they never answer the phone. Out of curiosity: For how many years are they experiencing "currently high volumes" now?	1
Lufthansa	Actually, I was supposed to go to New York in May 2020. Due to COVID-19 we have postponed the flight to August 2021. That went smoothly at the time.Unfortunately, these times are over. I am now trying to rebook the flight for about 2 weeks. Unfortunately, this is only possible by phone. However, there is no one to reach.Let's see if I can reach someone today. After 90 minutes on hold, I have a faint hope that the estimated 20 minute wait will soon be over.	1
Lufthansa	Actually, super happy long term LH customer. Kind of bummed by all the negative feedback here.	5
EasyJet	Actualy -0 Star!The most horrible Airline ever. A very rude person on Baggage Station, she shouted at us. The way she was screaming, she actually belongs to the Zoo!!! Her name was Vanessa (in Tenerife)Although we had speedy boarding they charges us extra more than 60 â‚¬ back and forth.Our very new Baggage was extremely damaged and they refuse to accept.Its terrible! People don't fly with this airline. They are awfull!!!!!!!!!!!!	1
EasyJet	Add rapaciously greedy and mean-spirited to the qualities of EasyJet. We are flying from Inverness to Gatwick on 31st July. Originally I paid for a suitcase to go in the hold and for one large cabin bag to take onboard. Both my husband and I need 'Special Assistance' and due to the current uncertainties about strikes by ground staff on this date I thought it judicious to change to hand luggage only, to avoid any baggage collection delay at Gatwick. I contacted (eventually) EasyJet Customer Service and asked to alter the suitcase to hand luggage. I was told I couldn't. I had to put that piece of luggage in the hold regardless of size. I asked why and was told it was Company Policy. I asked for an explanation â€“ they didn't have one. (Computer says NO). I then spoke to 'Special Assistance'. Their response was the same. To recap â€“ EasyJet are making me put a piece of luggage that is hand luggage size into the hold because 'Company Policy' will not let us take it into the cabin, despite the fact that we have mobility issues and it would make our life much easier if we did not have to deal with possible baggage collection problems. I have no expectation of EasyJet responding to this but I want to share with all air travellers the depth of the company's small-mindedness	1
EasyJet	Added a cabin bag a few hrs earlier - cost Â£47 Tried to add another via the app but got error. Contacted customer services - they were very helpful & added the 2nd bag for me but cost was Â£54! ???	3
Lufthansa	Added transfer to my direct flight, so I have to spend whole day traveling now, cannot cancel the flight and get my money back!	1
EasyJet	Adding a carry on was far harder than Ryanair, and I cannot log into my account. The helper was short with me, offered no solution. Said I needed to open a new account, which I can't because my email is already in use. They said 'exactly', and then shut down the conversation and left. Total farce.	1
Grupo IAG	Adding to other reviews , i agree with comments made .it was unfortunate the pilot was taken ill, and so flight cancelled just prior to boarding until the next morning.Was a bit chaotic whilst passengers were waiting to be taken to hotels for the night , but was appreciated.Have forwarded a claim regarding compensation , but BA state not payable as "extraordinary circumstances " as others have said pilot sickness is not stated in recital 14/15 EU regulation 261/2004hope enough passengers state their frustration	1
Ryanair	Adding to the que for a refund but I'm hopeful! We can't fly to Portugal as we are not allowed. Do the right thing Ryanair and build up a reputation for people to be happy to shop with you !	1
Lufthansa	Addis Ababa to Los Angeles via Frankfurt. The staff were friendly and helpful, but sparse only really showed up for food and beverage service. I used the call button three times, only to have it go off after about half an hour. Out of curiosity, I left it on when they appeared for beverage service. What annoyed me was that a few passengers had the shutters up during the lights out portion of the flight and it was hard for light sleepers like myself to get to sleep. And what's with turning on the lights with over 5 hours to go, serving coffee and tea, then turning out the lights again? Sparse is also the word I would use for the entertainment. Ethiopia Airlines had Friends, The Big Bang Theory, etc. On Lufthansa you get BMW Customer Races. The touch screen was from the 90s, and hard to figure out. The one on the Addis to Frankfurt route was much better. All that said, the cabin was clean and the airplanes appeared safe. The staff were friendly when they were there.	5
EasyJet	Addressed my issue well and hoping to get what is said in the conversation	5
EasyJet	Addressed my query well in a friendly manner and helped me today	5
EasyJet	Addressed our enquiry promptly and answered our questions.	5
Ryanair	Adeel and pertheeshVery good expÃ©rience,we enjoy with all the family and intend to come back soonThe team of organisation was really professionnal	5
EasyJet	Adherence to the quality and willingness to help	5
Jet2.com	Admittedly I haven't flown with all possible airlines but of the ones I have, Jet2 has the best customer service of all. Whatever the company training ethos is, it's working. On both outward and return journeys, every member of staff that we encountered was happy, smiling and helpful â€“ nothing was too much trouble. Whenever possible, I will always choose Jet2.	5
Jet2.com	Admittedly I made a mistake but,I failed to realise my partners visa did not start until midnight the evening we were to fly, cutting a long story short. I suggested to Sean (jet 2) that as were arriving at Alicante shortly before midnight when the visa was valid we would wait until midnight to go to pass port control .No you can't fly , end of story, ring the help desk.I asked him to ring on our behalf , No!I explained my car was parked in Meet and Greet, the hotel was paid, we had been charged Â£160 for baggage.I was told it was my fault. , I can't do any more and thats the end of it.ðŸ˜³Sean needs to learn empathy, he was happy to offer his customer nothing !!!Disgraceful service !!!!Furthermore I did raise a complaint with Jet2, a Jo Lawrence of Jet2 invited me to.I still await the outcome , as I unsurprisingly didn't even get a reply. Thanks sgain Jet2 for more nothing ðŸ˜¡	1
EasyJet	Admittedly we have had good experiences with easyjet but its response to COVID19 has been absolutely apalling. First they cancel our flight without a refund, and with a separate flight we are notified we are eligible for a refund yet we are told we can only apply by phone - then they leave us on hold for over 2 hours with no answer. Over a month later we are advised we are no longer eligible for a refund because they have no record of us boarding the flight? What the hell are they thinking? Made the mistake of booking yet another easyjet flight only to be denied boarding (along with a dozen other passengers) by rude unhelpful staff due to a simple typo on a passenger locator form. DISGUSTING. Congratulations easyjet, your reputation is in the gutter now and you will not be getting our business ever again!	1
Vueling	Adult price 15eur per person, infant price 40eur. What's up with the discrimination of babies?	1
Ryanair	Adverse experience with ryanairI was at Marseilles Airport some 4 hours before my flight. I like to arrive well before time especially if I don't know the airport or the transport that gets me there.Marseilles Airport Terminal 2 the budget airline terminal, the check-in area is as basic as any other I've seen. A bit like the 3rd world, but I checked in quickly at the ryanair counter when it opened 2 hours before the flight.Going through to the gates it is funnel-like, there was a long queue of people queuing right back out from there. I asked 2 different people if this was the queue for Malta. They both said yes and I joined the queue about some 30 minutes before my flight. I now realise they were Morroccans going to Morrocco and they didn't understand me. The queue was moving slowly.15 minutes before departure time I became concerned and pushed through the narrow part to the front and saw I was in a queue for Morrocco. The Malta gate was further inside. I ran there but already closed even though 15 more minutes before departure time.The woman behind the door waved me away, I protested but no-use. No-one had come out to shout "anyone for Malta" even though they would have seen one passenger had checked in but not come to the gate and there was a big queue of people behind, I suppose budget airlines don't have to make that effort.I was next escorted to the baggage claim to retrieve my offloaded bag. Then taken to the ryanair counter. I still complained loudly, but I had missed my flight, no refund and must pay in full for the flight tomorrow. I did that then took the bus back in to Marseilles.	1
EasyJet	Advertised as the quickest method, but unfortunately it wasn't	1
Ryanair	Advertised cost: 45$ a ticket * 4 = 180After prepaying luggage, we're up to 222.16$After not being able to make their website work and checkin online, add 266.33$So, 180$ bait and switch, screw your customers becomes....488.49$Biggest piece of crap airline, ever!	1
Ryanair	Advertises low prices then hikes up the price with extra charges for everything that should be included, so you end up paying more than the full service carriers and end up miles away from where you intended to go to. If you only have carry on be very careful that it fits in the size guide the right way round or you could be in for a hefty charge when they check it again at the gate and then charge you to put it in the hold.What a rip off shower I am going back to BA.	1
Norwegian	Advice for every customer. Make sure to check in 45 minutes prior to departure. If you do this seconds later, they will not accept your check in, even if you go to customer service.	1
Lufthansa	Advise never to use this company for any flight, in case you are not able to fly they do not provide any solution, just keep the money for your flight and make g profit from you. HORRIBLE! NEVER USE THIS FLIGHT COMPANY AGAIN!!! Please avoid as they scam as they can!!! AVOID IT!	1
Jet2.com	Advised I could change my flight up to 48 hours beforehand. Due to a family emergency we will not be able to make this flight. I've looked at flights next year and decided on a date and gone to the booking and as soon as I've gone to change them the prices have doubled. So it would be cheaper to buy a return flight from scratch than swap a one way flight. It's a complete con. This doesn't even include the admin charge it's just a change in what the flight is costing. And then when you choose it and go through it's gives you a message that due to demand on this certain flight they put the prices up again. This happens on everyone I choose. I had to do this change with my Ryanair flight and they didn't con me with changing the price. I expected better from Jet2 but they seem to be more of a con than the cheaper airlines.	1
Ryanair	Advised by the Government not to travel due to a full lockdown in my destination country. Hotel and other amenities were happy to cancel but Ryanair wanted an excessive fee per person per flight to change.A company this size is abusing the current situation to make a quick buck from their customers who have no choice but to change flights or just lose their flight entirely.	1
EasyJet	Advised to board flight via screen, stayed in queue for over 40 mins with no communication regarding the delay. Once boarded no information or apology from flight deck, infact flight deck did not talk. Cabin crew incompetent & disinterested. Will not use again.	1
EasyJet	Adviser gave confusing instructions and then just cut off the chat. Very poor service.	1
EasyJet	Adviser was helpful and sorted the issue which was caused by EasyJet cancelling our flight.	4
EasyJet	Advisor answered all of my queries, was very efficient	5
EasyJet	Advisor changed my seat as I wanted without any fuss	5
EasyJet	Advisor did not solve issue and just ended the chat	1
EasyJet	Advisor did not wait to ask if there was anything further he could help me with, instead he just ended the chat and said goodbye as he couldn't answer my question.	1
EasyJet	Advisor fixed the problem first time with no issues or challenge back to my request.	5
EasyJet	Advisor gave contradicting and incorrect information about flights with infants. We wanted to change seats which you could do online with infant but advisor stated information that contradicted what was online	1
EasyJet	Advisor kept going to help solve my issue. Didnt give up on me!	5
EasyJet	Advisor was able to sort out an awkward rebooking for a single passanger for a single leg of our trip with no issue. Was quick and painless.	5
EasyJet	Advisor was great and very helpful thank you	5
EasyJet	Advisor was helpful and gave us the best solution for us. The only reason I gave 4* instead of 5 was the wait time	4
EasyJet	Advisor was helpful and knowledgable, however to change my seat, Easyjet would charge which is unnecessary, as it's no hardship for them to show you where your seat has been allocated and allow you to just move it to an empty seat.	4
EasyJet	Advisor was helpful and understanding	5
EasyJet	Advisor was helpful and very quick to respond	5
EasyJet	Advisor was kind but limited in their ability to help. Could not verify whether my complaint was lodged. Only told me I needed to wait 28 days.	3
EasyJet	Advisor was not helpful. He did not suggest a resolution to the problem. I had to figure it out and propose it. If he had suggested it at the beginning of the call it would have saved half an hour of arguing.	1
EasyJet	Advisor was not understanding my questions therefore not able to offer any assistance.	1
EasyJet	Advisor was quick and helpful once i actually got to one. The issue with your chat facility is that there is no way to tell how long anyone is in the queue or if i am actually in a queue or just staring at a blank screen! After waiting well over 1+ hours (which might be normal, i dont know), i ended up calling, to also been in a queue. Then some time later, the chat fired up and i was chatting with an advisor. My Easyjet experience with how often you change flight times is that you are forcing me to use other airlines, when i really would prefer not to.	3
EasyJet	Advisor was very Helpful	5

EasyJet

Abysmal, over 10 hours of unanswered phone calls, 8 emails. Firstly i was told i would get a refund by email, then i was told i wouldnt. Finally got hold of customer services however i think he'd just walked in off the streets. I asked for a refund, he said he cant, can only give me governement taxes back, so i'd get Â£450 out of flight costs of Â£2800. I asked for vouchers he said he'd only be able to give me vouchers to the value of the government taxes, again, Â£450! Would never book with them again!

1

Lufthansa

Abysmal.Flight, paid for in November 2019, scheduled for June 2020, cancelled by Lufthansa in April 2020. Refund immediately requested.Not received. No response to emails. Automatic hangup on calls. Letter before action responded to with, broadly, "we are busy".Chargeback made, currently effective, pending any inaccurate response to the chargeback. If an inaccurate response is made challenging the chargeback, I will proceed to a statutory demand for an admitted debt, followed by a winding up petition.I will never fly Lufthansa again - not that they care or should need to. Consumers do have a choice, illegal activity by a service provider will result in my choice being another airline.Edited to add: Refund now received, as distinct from the chargeback credit, so the chargeback has correctly been reversed. The outcome is correct. The time taken to achieve that at 6 months is unacceptable and a clear violation of EC 261. Not that they care as sadly German taxpayers have been forced to give them a gigantic cash bailout for minimal equity in return, thereby indirectly giving free money to the majority Individual shareholder who has suffered minimal dilution. Moral Hazard? Not so much.

1

EasyJet

Abysmal.Tried to book flights to Turkey but kept on being rejected at payment. Called easyJet who then quoted Â£100 extra to book over phone with themRip off scandalous money grabbing gitsâ€¦.stuff you

1

EasyJet

Abyssmal airline south african are gired in call centre making things worse

1

Ryanair

Acceptable experience overall due to the fact that Ryanair are a budget airline. However I absolutely DESPISE it when Ryanair changes flight details, which would result in a shorter holiday, awkward flight times and taking extra days off work.

3

Ryanair

Acceptable. About as much as one should expect. But the required extras do start to annoy one after a while...

3

EasyJet

Accepted vouchers last year in good faith, Then booked for 22 June which has to be changed again wanted to book now for September and found fights Â£100 cheaper and they wont put back differences to my vouchers which ill loose another Â£100 if i dont book something.

1

Jet2.com

Acces. Very long walk. Many steep stairs. Walk to plane outdoors in cold wind and rain at jglasgow

4

Jet2.com

Accident on motorway meant we arrived 25 mins before departure .East Mids Jet 2 staff went above and beyond and ensured we managed to make our flight !

5

EasyJet

Accidentally booked a flight a day off, Talked to chat assistance and had the please of talking to Yousa, who was a massive help and very friendly!

5

EasyJet

Accidentally booked a flight for the wrong date. Bit of a faff getting through to speak to someone but once I did, the customer service agent by the name of Lapo couldn't have been more helpful in getting everything sorted for me! Happy and relieved customer!!

5

EasyJet

Accidentally booked hold luggage (which was not clear this was checked in luggage) instead of cabin bag. Wanted to pay the difference and switch to cabin but they did not let me.This is quite a strange policy and I can't understand why they would do this.

1

Ryanair

Accidentally booked the wrong flight time.Obviously can't cancel the booking..Updated the flights to correct dates/times: (Immediately afterwards)- Price difference: - Â£5.00 Non-Refundable (Obviously)- Update flight fee: Â£90Â£90 for a mistake - Absolutely criminal.

1

EasyJet

Accidentally paid for hold bag not cabin Â£57.99). Got to airport and had to pay Â£48 for cabin bag. Refused to refund hold bag although an obvious mistake. Just pure greed. No choice to use for business trip will not use for leisure. Update on arrivals at Bristol refused my cabin bag despite paying 48.00 in Newcastle to take with me on plane or they would take and place in hold. ðŸ˜¡

1

Ryanair

Accidentally purchased Xcover through their app when checking into the flight.I contacted and was told to fill out the Xcover form to cancel it and get the refund.Following day I get an email from Xcover and told how to cancel it. Which I did.Xcover then email me saying refund owed would be provided by Ryan air.Ryan air and Xover send me back and forth between each other until a Ryan air agent says I will recieve the refund within 14 days.14 days pass and no refund. I go onto live chat and get told to complete a complaints form. Which I do.Ryan airs complaints team send a generic response about flight refunds. Of which is completely unrelated to what I raised the complaint about.This is what happens when people enable a terrible company power to provide zero customer service.I fly a lot and have spent a lot on Ryan air. Last time I ever use your service, rather pay more to a honest company.

1

Jet2.com

Accommodating, friendly, and professional throughout the flights. Love flying with Jet2.

5

EasyJet

Accommodating, helpful and patient

5

Ryanair

According to Michael O'Leary on the Irish news this morning, 1st February, 2021, anyone who had not received a refund was not telling the truth. I can confirm as of this moment I for one have had no refund. Tell the truth Michael.

1

Turkish Airlines

According to Turkish Airlines disabled passengers should bear the burden of wrongdoings committed by the airline while in their care.My girlfriend has a chronic condition that requires her to have wheelchair assistance and she ordered wheelchair assistance in the app prior to her travel. After reaching Istanbul for a layover she did not receive a wheelchair because she "looks healthy". The gate of her layover flight were closing and she was screaming and begging the Turkish Airline staff to provide her with the wheelchair she had ordered so she could reach her gate, but they barely acknowledged her presence. We also provided them with a signed doctors note of her condition.She ended up missing her flight due to her incapability of walking the long distance to the gate, which was why she required the wheelchair in the first place. Again, the staff did nothing to help her and she got help from kind travelers at the airport to get through the night, but had to purchace new tickets and and a hotel room wich costed her 700 euros extra. Her request for medical attention were met with blank indifferent stares. In addition, the new flight ticket she had to purchace was a downgrade from the original ticket she had. Overall, it was very lucrative and smart business moves from Turkish Airlines who made a nice profit from the situation.After contacting customer service, they first attempted to put the responsibility on the victim rather than acknowledging their own mistreatment and neglect. However, they finally made an appology and stated they are commited to educate their staff. We appriciate this and I hope they are true to their words. Sadly, words are cheap and they have made no offer to compensate the financial and emotional loss and trauma experienced by my girlfriend. A burden that was due to their mistreatment and denial of a service she had ordered.Please note that we are satisfied with the care and service provided at Karachi and Oslo airport where she received the wheelchair service as ordered. Our issue is with the severe neglect experienced by the staff at the airport in Istanbul, and their customer service team that are not willing to take concrete actions to fill the moral void they created for her and our family.

1

Norwegian

According to the European Union, every passenger has the right to claim full compensation for changes/cancellations made by the airline, even during the COVID 19 pandemic. EU says, that passengers' have the right:"â€¦passengers still have the right to receive the ticket price back in full and within 7 days. Some airlines are acting illegally forcing passengers to accept a voucher instead."As my flights have been canceled by the airline, and following the EU recommendations, I made my request for a refund. One week after issuing the claim, I didn't receive any refund or even an e-mail informing me when the translation would be made. So I called the airline and asked for more information. Unfortunately, I came across an agent who only managed to respond, that my flights have been canceled and my refund claims had been received. The agent failed to inform me when the refund would be made. The only thing the agent managed to glimmer was, that each case is handled individually and I will be notified once a decision about my claims has been made. The agent tried to evade liability and the EU's seven-day refund policy, with the excuse that she was not dealing with this and could not transfer my call to anyone who is processing refund claims.This is unacceptable and uncooperative. Not only is this company breaking EU regulations, but in these difficult, for all of us, times, it behaves ignorant and ruthless towards customers. What I, as a customer, want to know is: When the claimed refund would be made in full? And with when I mean an exact date.I cannot accept that much larger companies such as booking.com and Japan Airlines can arrange a refund in less than a week, and this company â€“ Norwegian - is unable to do so.I just can advise you to avoid this company.

1

Ryanair

According to their checkin staff, the hand bag which we have been using for travel for a while several years was too big to fit in Ryanair flight this time. And the check-in staff charged me Â£25. And the funny thing was, then the bag could easily fit in the flight, even under the seat.And then during the flight, their cabin crew *hors refused to give a glass of water to my 2 year old kid.Hope you go bankrupt MFS.

1

Iberia

According to their rules, and in order to travel with your dog inside a small bag and under the front seat like it's a soulless thing, you have to call their "booking offices" and talk with them prior of buying your ticket. The little detail is that they NEVER answer the phone... Medieval times.

1

Lufthansa

According to their service desk, Lufthansa did not transfer my bags to Frankfurt, and therefore, I was going to be without clothes and essentials for 3 days. I verified with them that I could buy clothing because I had business meetings and would be reimbursed. Upon returning home and submitting receipts for reasonable clothing, although it was not comparable to my own, they delayed. I received an email from their customer relations that they would not cover the full amount, which was only approximately $700 USD. Instead, they only authorized $460 USD. I will make every effort moving forward to avoid having to fly with Lufthansa as they apparently do not keep their word on reimbursement and you will be stuck paying out of pocket for their mistakes.

1

Grupo AirFrance-KLM

Accra to Geneva via Amsterdam. As I boarded flight from Amsterdam to Geneva, yesterday, 9 January, I was informed by the flight attendant that my baggage may not make it Geneva and will arrive on the next flight. The luggage did not make it on my flight, nor the next. As I write at 15:17 pm, 10 January, I have not received my baggage. The airline should improve on its customer service and contract a more efficient courier company to handle baggage delays.

1

Turkish Airlines

Accra to New York via Istanbul. I missed my connecting flight to New York at Istanbul airport because Turkish Airlines delayed by an hour or more. I was scheduled for the 1pm flight. At 1pm they make us go through security checks and without announcing or informing us, they pack their equipments and leave. We had to go to the counter before we were I formed that our flight has again been changed to 5:30pm. No one, i mean no one saw it fit to announce the change to us. I then requested to speak to their manager or supervisor and was directed to another Turkish airline desk. staff here state they have no manager, i even exclaimed â€˜how can you work here and not know your manager or supervisorâ€™. I eventually met a gentleman who said he is the supervisor but has closed for the day, when i asked who he handed over to, he replied that i wait 10mins after he is gone then proceed to the counter to ask who the new supervisor is. I just lost it at this point. Poor service from staff, itâ€™s as though they attend a class on how to be rude to customers. Flights delayed without the courtesy to inform us. No wifi service after an hour, hence our families were in the dark as to the status of our flight. In conclusion, i will rather walk than board another Turkish airline flight. Management and staff should be ashamed of the service they provide.

1

EasyJet

Achieved what I needed to - cancellation of outbound flight while keeping return flight.

5

Lufthansa

Actual disgrace of a company. They used to be amazing when I flew with them years back. Just recently booked a trip with them and they seem incapable of doing the simplest things. Long queues on the phone to speak to someone, wrong information being given and can't even get simple things done properly through miles and more.Certainly my first trip in years with them and probably my last.

2

Jet2.com

Actual flight was fine. Captain informative and Cabin crew pleasant.The only blight was a delay going out and on the return journey.

3

Jet2.com

Actual flight was fine. Gate arrangements not so. Gate 17 at Funchal has no seating.The general organising at the gate was poor creating quite an unpleasant experience.

4

Jet2.com

Actual flight was good except for midnight departure timing and keeping cabin lights on when people trying to sleep. No assistance available at Birmingham airport after landing at 2am although confirmed at Santorini airport at check in.

4

Jet2.com

Actual flight was really good, no problems. Only downside at least for me was that it was cashless, I am charged by my bank if I use my card outside the UK.

4

Grupo IAG

Actual flying experience is great, for the most part. However, if you have to deal with the call centre then good luck.I wanted to upgrade one leg of our flight and the price it was giving me online wouldn't go through. Took 3 days to get through on the phone and then they did it wrong (tried to use a credit card that I specifically and very clearly told them NOT to use).Then, when I phoned back (again at great delay and frustration) managed to speak to someone else who took the correct card details (again). Then it took them weeks to reticket the flight so I could actually choose seats. They said it will take 3 business days to reticket, then when that wasn't done they said ANOTHER 5-7 business days, and then when THAT wasn't done they said ANOTHER 10 business days!I recently changed a flight with KLM and they reissued the ticket and I was able to choose seats LITERALLY within 15 seconds - while I was still on the phone to them.BA flight experience is fine (other than they had no chicken in business class - so my choice was fish or vegetarian) but I will never choose BA again unless there is absolutely no other choice because their customer service is worse than the worst you've ever come across. Trying to speak to their customer service department (call centre) makes you want to pull your hair out.

1

Wizz Air

Actual monkeys. Randomly cancelling your flights with no available alternatives. Never use this trash.

1

Ryanair

Actually I am absolutely disgusted and feel completely taken advantage of. We booked our flights in January. I treated my dad to his flight as we had just lost my mum and he hadnt been on holiday for the best part of 10 years due to caring for my mum, it was a treat. We are due to flight in August and you recently changed our flight times, you offered us the chance to cancel or amend admittedly, we decided to keep our flights even though this makes our trip difficult as we have to set our caravan in the dark as we now arriving late evening instead of early afternoon. We thought we may drive as we sometimes do but no..I thought keep our flights as all industries have struggled through this pandemic. We confirmed our flights and literally the next day my dad decided it wasnt safe for him to travel after having spoken to the doctor/nurse ar his surgery. So I tried calling you to cancel his flight, obviously to no effect. I tried looking at moving flights but nothing available for Oct that was suitable to tie in with half term. So my mother in law has decided to come in his place, no problem I thought, we can amend the name as offered on the website. Seeing that this option was free to us two days ago I was horrified to learn my husband has had to pay Â£115 to amend the name. NEARLY as much as the original flight codt of Â£189. So you could understand how disappointing it is to find that a simple name change has cost so much. We are all feeling the pinch during this pandemic but I feel a simple admin charge would have been suffice but Â£115 is an outrage. Please do reconsider this charge. Not being able to be helped via phone and to be charged so much is wrong. Emma Parker

1

Ryanair

Actually I find the flight reasonable and of course cheap. My issue is with the other services that they offer with third party suppliers. DO NOT book parking or car hire through the Ryanair website. They take your money immediately but 'can forget' to pass it on to the supplier. Then they refuse to deal with the customer or the supplier. They claim they are not responsible for anything except taking the money. They are not even responsible for transferring the payment to the supplier ! Book directly with the supplier. Ryan air happy to take the commission for third party sales but not assist with any queries.

1

Turkish Airlines

Actually NO STAR for Turkish Airlines. NEVER EVER fly Turkish Airlines with new and expensive luggage!On a Business Class Trip from Berlin to Tashkent with Turkish Airlines on 14th of APRIL! 2024 my luggage was so severely damaged, that it was no longer usable.1. I went to Tashkent Airport to report the damage.2. I went to Turkish Airlines Offices in Tashkent with the damaged bag.3. After about 6 weeks I got a Mail out of Istanbul: I was offered 50 Euros for a Euro 250 bag (KEEP ALL RECEIPTS WHEN BUYING A NEW BAG!).4. Another month went by and I was supposed to write my bank details an their claims site: IT DID NOT WORK! THE OFFICIAL SITE does not accept a 13 digit IBAN!5. About 25 Mails followed: one can NOT get in contact with the claims department directly. One has to contact their service number who then send a Mail to the claims department.6. I had to submit an official bank account statement - after many mails and about 30 telephone calls:7. I DID EVERYTHING I was asked to do by the claims center. Provided the official statement by my bank8. Yesterday, OCTOBER 4th I got a new mail from the claims center in Istanbul: I did not fill in my bank details correctly.Resume: Turkish Airways DOES NOT WANT TO PAY FOR THEIR MISTAKES, i.e. damaging luggage and are just assuming when they pester a client long enough the claim will vanish in thin air.I am aware of the fact: 50 Euros are not worth all the time, effort and upset.BUT: I think Turkish Airlines has to treat their passengers with politeness and respect for their just claim!Prof Dr. R. Schwede

1

Ryanair

Actually RYANAIR does not deserve any stars. The worst company in history from its owner to the customer service. PLEASE EVERYBODY BOOK WITH ANOTHER AIRLINE, let's see this company go bust and that is what they deserve for ripping people off if you get a problem, yes you can get cheap flights but if you get a problem then RYANAIR will rip you off and take all your money end of. The government should help customers out who can't travel due to serious illness or Covid because RYANAIR are not bothered. RYANAIR you should all be ashamed and let's see you go out of business

1

Lufthansa

Actually a very good carrier pre Covid.But... then they had all this money people payed for nothing and they didn't want to return it so:-No money back for cancelled flight.-No information about cancellation.-No customer support (only an email and they don't reply).-Rufuse to confirm any information I'm told over the phone by email (I have to contact customer support, that I have done multiple times).-No information on their website regarding the situation.Bad customer service = unhappy customers and it's your own fault Lufthansa.Hope you get fined in the EU court.

1

Ryanair

Actually cheap cheerful and helpful expect no frills but as a budget airline go they have always been a good option.

4

Grupo IAG

Actually embarrassed to be British when you have companies like British airways that should be an ambassador for the country. Out of the past 10 flights, 9 have either had a time change, flight cancelled or changed operator. Their service is shocking. Can not bare to use them anymore. Just don't understand how they are able to continue with the volume of mistakes and complaints. TRY AND AVOID WHERE POSSIBLE.

1

EasyJet

Actually i was flying from mykonos to nices which the flight only two hours when i arrived in nices i ididnt find all my luggage one of them missing now its being 6 days and i contact mykonos airport they said they send it when i contact nices airport they said they didnt send it so im between two airport each airport telling me something different for a flight without transit only two hours lost my bag how come

1

Ryanair

Actually if I could give them zero stat I would do it. It's ridicules company. I never fly with.

1

Jet2.com

Actually in Tenerife at the moment and although the hotel is very good I am very upset that the description by Jet2 does not state that the hotel is not suitable for disabled guests. No easy access to the swimming pool, loads of stairs, situated on 2 steep hills before you get into town. As I actually spoke to an advisor before booking to request special services for the journey it would have been nice for them to tell me the negatives for this holiday.

1

Turkish Airlines

Actually it is not a respectful company as we all hear and we have faced many problems.First Our tickets have a feature to choose the seat but this is a fake feature and they have changed our seats twice.Second our last flight had no space in cabin baggage and they asked us to put them away from us â€¦A trouble caused of this thing I don't understand how this mess can happen with Turkish airlines .When we were arguing with the cabin crew , one of them is called Ege told us that we can leave the plane !!!! I was shocked!!! What is this attitude!!!

1

Norwegian

Actually no stars at all ...no assistance poor assistance no care at all ... ground staff worst DK airport.Better avoid booking any pleasure trips

1

EasyJet

Actually not that bad, haven't had any of the bad experiences that others have had here. Its cheap and you don't get the best service, but its what you paid for. Maybe I'll change this review if I encounter what others have, but for now its been quite good (much better than Ryan air)

5

Jet2.com

Actually really impressed for a budget airline. Flights were on time, I was constantly updated by the airline via text to let me know if any delays may happen or if any issues would come up which was amazing. Also the plane seats had a great amount of leg room because they don't recline (for a 4 hour plane ride that was totally fine) so I was very comfortable. The staff were friendly and efficient. I will absolutely be flying with them again!!

5

EasyJet

Actually they do not deserve any star! the staff is awful, incompetent and rude. I had one hand luggage and they forced me to pay 60 euro because according to them it was bigger than expected while I have been using this hand luggage my whole life and no other company complained...for Easy jet apparently was not hand luggage.

1

Ryanair

Actually they donÂ´t even deserve one star.WeÂ´re waiting since may 2020 for our money back after a flight schedule changed with more than 3 h. According to EU Directive we should get the money back within 7 h. You can forget! Ryan Air is not respecting the law, theyÂ´re just paying "customer service" to keep the clients away and to find for various reasons not to repay.I really hope that Ryan Air go bankrupt and their managers will be banned from doing business.Anyway, IÂ´ll never use this company again and IÂ´ll do my best to spread this message, with help from other friends from media.

1

Eurowings

Actually they should get zero stars but it looks that one is also bad enough. My colleagues and I have a flight that was delayed one full day plus an additional delay of one and half hour during boarding. I had to pay hotel and didn't come to very important meetings the next day. When claiming cost reimbursement for my hotel and delay I didn't get even a single reply for about 2 months until now. I have shared all information including receipts and flight. However, no a word from Eurowings.It looks they don't understand what it means having a not satisfied customer. This was the last flight anyone from my company flew with Eurowings and I will make sure that the group gets quite big as I can do that. Dear Eurowings: If you want to learn what a customer means to a business including an airline please check the case at wikipedia and listen to the song "united breaks guitars" that caused big loss at United Airlines. If you continue to treat your customers like me and my colleagues expect the same some day.

1

Grupo AirFrance-KLM

Actually wanted to give KLM zero stars for theft. KLM doesnt reply to mails and refuses to refund my payment after having cancelled my flight. They dont obey to EU legislation but have stolen my payment. Damn KLM and hope you face solid death.

1

Lufthansa

Actually, I don't know how Lufthansa's customer service is, because they never answer the phone. Out of curiosity: For how many years are they experiencing "currently high volumes" now?

1

Lufthansa

Actually, I was supposed to go to New York in May 2020. Due to COVID-19 we have postponed the flight to August 2021. That went smoothly at the time.Unfortunately, these times are over. I am now trying to rebook the flight for about 2 weeks. Unfortunately, this is only possible by phone. However, there is no one to reach.Let's see if I can reach someone today. After 90 minutes on hold, I have a faint hope that the estimated 20 minute wait will soon be over.

1

Lufthansa

Actually, super happy long term LH customer. Kind of bummed by all the negative feedback here.

5

EasyJet

Actualy -0 Star!The most horrible Airline ever. A very rude person on Baggage Station, she shouted at us. The way she was screaming, she actually belongs to the Zoo!!! Her name was Vanessa (in Tenerife)Although we had speedy boarding they charges us extra more than 60 â‚¬ back and forth.Our very new Baggage was extremely damaged and they refuse to accept.Its terrible! People don't fly with this airline. They are awfull!!!!!!!!!!!!

1

EasyJet

Add rapaciously greedy and mean-spirited to the qualities of EasyJet. We are flying from Inverness to Gatwick on 31st July. Originally I paid for a suitcase to go in the hold and for one large cabin bag to take onboard. Both my husband and I need 'Special Assistance' and due to the current uncertainties about strikes by ground staff on this date I thought it judicious to change to hand luggage only, to avoid any baggage collection delay at Gatwick. I contacted (eventually) EasyJet Customer Service and asked to alter the suitcase to hand luggage. I was told I couldn't. I had to put that piece of luggage in the hold regardless of size. I asked why and was told it was Company Policy. I asked for an explanation â€“ they didn't have one. (Computer says NO). I then spoke to 'Special Assistance'. Their response was the same. To recap â€“ EasyJet are making me put a piece of luggage that is hand luggage size into the hold because 'Company Policy' will not let us take it into the cabin, despite the fact that we have mobility issues and it would make our life much easier if we did not have to deal with possible baggage collection problems. I have no expectation of EasyJet responding to this but I want to share with all air travellers the depth of the company's small-mindedness

1

EasyJet

Added a cabin bag a few hrs earlier - cost Â£47 Tried to add another via the app but got error. Contacted customer services - they were very helpful & added the 2nd bag for me but cost was Â£54! ???

3

Lufthansa

Added transfer to my direct flight, so I have to spend whole day traveling now, cannot cancel the flight and get my money back!

1

EasyJet

Adding a carry on was far harder than Ryanair, and I cannot log into my account. The helper was short with me, offered no solution. Said I needed to open a new account, which I can't because my email is already in use. They said 'exactly', and then shut down the conversation and left. Total farce.

1

Grupo IAG

Adding to other reviews , i agree with comments made .it was unfortunate the pilot was taken ill, and so flight cancelled just prior to boarding until the next morning.Was a bit chaotic whilst passengers were waiting to be taken to hotels for the night , but was appreciated.Have forwarded a claim regarding compensation , but BA state not payable as "extraordinary circumstances " as others have said pilot sickness is not stated in recital 14/15 EU regulation 261/2004hope enough passengers state their frustration

1

Ryanair

Adding to the que for a refund but I'm hopeful! We can't fly to Portugal as we are not allowed. Do the right thing Ryanair and build up a reputation for people to be happy to shop with you !

1

Lufthansa

Addis Ababa to Los Angeles via Frankfurt. The staff were friendly and helpful, but sparse only really showed up for food and beverage service. I used the call button three times, only to have it go off after about half an hour. Out of curiosity, I left it on when they appeared for beverage service. What annoyed me was that a few passengers had the shutters up during the lights out portion of the flight and it was hard for light sleepers like myself to get to sleep. And what's with turning on the lights with over 5 hours to go, serving coffee and tea, then turning out the lights again? Sparse is also the word I would use for the entertainment. Ethiopia Airlines had Friends, The Big Bang Theory, etc. On Lufthansa you get BMW Customer Races. The touch screen was from the 90s, and hard to figure out. The one on the Addis to Frankfurt route was much better. All that said, the cabin was clean and the airplanes appeared safe. The staff were friendly when they were there.

5

EasyJet

Addressed my issue well and hoping to get what is said in the conversation

5

EasyJet

Addressed my query well in a friendly manner and helped me today

5

EasyJet

Addressed our enquiry promptly and answered our questions.

5

Ryanair

Adeel and pertheeshVery good expÃ©rience,we enjoy with all the family and intend to come back soonThe team of organisation was really professionnal

5

EasyJet

Adherence to the quality and willingness to help

5

Jet2.com

Admittedly I haven't flown with all possible airlines but of the ones I have, Jet2 has the best customer service of all. Whatever the company training ethos is, it's working. On both outward and return journeys, every member of staff that we encountered was happy, smiling and helpful â€“ nothing was too much trouble. Whenever possible, I will always choose Jet2.

5

Jet2.com

Admittedly I made a mistake but,I failed to realise my partners visa did not start until midnight the evening we were to fly, cutting a long story short. I suggested to Sean (jet 2) that as were arriving at Alicante shortly before midnight when the visa was valid we would wait until midnight to go to pass port control .No you can't fly , end of story, ring the help desk.I asked him to ring on our behalf , No!I explained my car was parked in Meet and Greet, the hotel was paid, we had been charged Â£160 for baggage.I was told it was my fault. , I can't do any more and thats the end of it.ðŸ˜³Sean needs to learn empathy, he was happy to offer his customer nothing !!!Disgraceful service !!!!Furthermore I did raise a complaint with Jet2, a Jo Lawrence of Jet2 invited me to.I still await the outcome , as I unsurprisingly didn't even get a reply. Thanks sgain Jet2 for more nothing ðŸ˜¡

1

EasyJet

Admittedly we have had good experiences with easyjet but its response to COVID19 has been absolutely apalling. First they cancel our flight without a refund, and with a separate flight we are notified we are eligible for a refund yet we are told we can only apply by phone - then they leave us on hold for over 2 hours with no answer. Over a month later we are advised we are no longer eligible for a refund because they have no record of us boarding the flight? What the hell are they thinking? Made the mistake of booking yet another easyjet flight only to be denied boarding (along with a dozen other passengers) by rude unhelpful staff due to a simple typo on a passenger locator form. DISGUSTING. Congratulations easyjet, your reputation is in the gutter now and you will not be getting our business ever again!

1

Vueling

Adult price 15eur per person, infant price 40eur. What's up with the discrimination of babies?

1

Ryanair

Adverse experience with ryanairI was at Marseilles Airport some 4 hours before my flight. I like to arrive well before time especially if I don't know the airport or the transport that gets me there.Marseilles Airport Terminal 2 the budget airline terminal, the check-in area is as basic as any other I've seen. A bit like the 3rd world, but I checked in quickly at the ryanair counter when it opened 2 hours before the flight.Going through to the gates it is funnel-like, there was a long queue of people queuing right back out from there. I asked 2 different people if this was the queue for Malta. They both said yes and I joined the queue about some 30 minutes before my flight. I now realise they were Morroccans going to Morrocco and they didn't understand me. The queue was moving slowly.15 minutes before departure time I became concerned and pushed through the narrow part to the front and saw I was in a queue for Morrocco. The Malta gate was further inside. I ran there but already closed even though 15 more minutes before departure time.The woman behind the door waved me away, I protested but no-use. No-one had come out to shout "anyone for Malta" even though they would have seen one passenger had checked in but not come to the gate and there was a big queue of people behind, I suppose budget airlines don't have to make that effort.I was next escorted to the baggage claim to retrieve my offloaded bag. Then taken to the ryanair counter. I still complained loudly, but I had missed my flight, no refund and must pay in full for the flight tomorrow. I did that then took the bus back in to Marseilles.

1

EasyJet

Advertised as the quickest method, but unfortunately it wasn't

1

Ryanair

Advertised cost: 45$ a ticket * 4 = 180After prepaying luggage, we're up to 222.16$After not being able to make their website work and checkin online, add 266.33$So, 180$ bait and switch, screw your customers becomes....488.49$Biggest piece of crap airline, ever!

1

Ryanair

Advertises low prices then hikes up the price with extra charges for everything that should be included, so you end up paying more than the full service carriers and end up miles away from where you intended to go to. If you only have carry on be very careful that it fits in the size guide the right way round or you could be in for a hefty charge when they check it again at the gate and then charge you to put it in the hold.What a rip off shower I am going back to BA.

1

Norwegian

Advice for every customer. Make sure to check in 45 minutes prior to departure. If you do this seconds later, they will not accept your check in, even if you go to customer service.

1

Lufthansa

Advise never to use this company for any flight, in case you are not able to fly they do not provide any solution, just keep the money for your flight and make g profit from you. HORRIBLE! NEVER USE THIS FLIGHT COMPANY AGAIN!!! Please avoid as they scam as they can!!! AVOID IT!

1

Jet2.com

Advised I could change my flight up to 48 hours beforehand. Due to a family emergency we will not be able to make this flight. I've looked at flights next year and decided on a date and gone to the booking and as soon as I've gone to change them the prices have doubled. So it would be cheaper to buy a return flight from scratch than swap a one way flight. It's a complete con. This doesn't even include the admin charge it's just a change in what the flight is costing. And then when you choose it and go through it's gives you a message that due to demand on this certain flight they put the prices up again. This happens on everyone I choose. I had to do this change with my Ryanair flight and they didn't con me with changing the price. I expected better from Jet2 but they seem to be more of a con than the cheaper airlines.

1

Ryanair

Advised by the Government not to travel due to a full lockdown in my destination country. Hotel and other amenities were happy to cancel but Ryanair wanted an excessive fee per person per flight to change.A company this size is abusing the current situation to make a quick buck from their customers who have no choice but to change flights or just lose their flight entirely.

1

EasyJet

Advised to board flight via screen, stayed in queue for over 40 mins with no communication regarding the delay. Once boarded no information or apology from flight deck, infact flight deck did not talk. Cabin crew incompetent & disinterested. Will not use again.

1

EasyJet

Adviser gave confusing instructions and then just cut off the chat. Very poor service.

1

EasyJet

Adviser was helpful and sorted the issue which was caused by EasyJet cancelling our flight.

4

EasyJet

Advisor answered all of my queries, was very efficient

5

EasyJet

Advisor changed my seat as I wanted without any fuss

5

EasyJet

Advisor did not solve issue and just ended the chat

1

EasyJet

Advisor did not wait to ask if there was anything further he could help me with, instead he just ended the chat and said goodbye as he couldn't answer my question.

1

EasyJet

Advisor fixed the problem first time with no issues or challenge back to my request.

5

EasyJet

Advisor gave contradicting and incorrect information about flights with infants. We wanted to change seats which you could do online with infant but advisor stated information that contradicted what was online

1

EasyJet

Advisor kept going to help solve my issue. Didnt give up on me!

5

EasyJet

Advisor was able to sort out an awkward rebooking for a single passanger for a single leg of our trip with no issue. Was quick and painless.

5

EasyJet

Advisor was great and very helpful thank you

5

EasyJet

Advisor was helpful and gave us the best solution for us. The only reason I gave 4* instead of 5 was the wait time

4

EasyJet

Advisor was helpful and knowledgable, however to change my seat, Easyjet would charge which is unnecessary, as it's no hardship for them to show you where your seat has been allocated and allow you to just move it to an empty seat.

4

EasyJet

Advisor was helpful and understanding

5

EasyJet

Advisor was helpful and very quick to respond

5

EasyJet

Advisor was kind but limited in their ability to help. Could not verify whether my complaint was lodged. Only told me I needed to wait 28 days.

3

EasyJet

Advisor was not helpful. He did not suggest a resolution to the problem. I had to figure it out and propose it. If he had suggested it at the beginning of the call it would have saved half an hour of arguing.

1

EasyJet

Advisor was not understanding my questions therefore not able to offer any assistance.

1

EasyJet

Advisor was quick and helpful once i actually got to one. The issue with your chat facility is that there is no way to tell how long anyone is in the queue or if i am actually in a queue or just staring at a blank screen! After waiting well over 1+ hours (which might be normal, i dont know), i ended up calling, to also been in a queue. Then some time later, the chat fired up and i was chatting with an advisor. My Easyjet experience with how often you change flight times is that you are forcing me to use other airlines, when i really would prefer not to.

3

EasyJet

Advisor was very Helpful

5