Airline
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values | Review
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5.97k
| Rating
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10
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|---|---|---|
EasyJet
|
Advisor was very helpful and I had a full refund which I wasn't expecting.
| 5
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EasyJet
|
Advisor was very helpful and very patient.
| 5
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EasyJet
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Advisor was very helpful. Changes were efficient and easy. Thank you.
| 5
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EasyJet
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Advisor was very helpfull and stress free
| 5
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EasyJet
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Advisor was very knowledge and helpful and processed my enquiry very quickly and efficiently.
| 5
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EasyJet
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Advisors are unable to help process compensation claims - OF WHICH I'M SURE THERE ARE BLOODY THOUSANDS! Going round in circles trying to get my compensation. GRRRRRR.
| 1
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EasyJet
|
Advisors helpful, wish the website was easier to use. If you lose contact with an advisor you cant get back to them, which is unfortunate as they have done the work in helping before someone else picks up the last bits. Helpful, knowledgeable, polite, respectfulJust unfortunate you have to type everything and not be able to speak to the person, but I guess it has advantages that way.
| 4
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Grupo IAG
|
Aer Lingus EI120 scheduled for departure Saturday 14th November at 2045. Cancelled at 1am due to APU problem. Re scheduled as EI1120 for Sunday 15th at 2359! Cancelled again around 2am. Replacement Aer Lingus aircraft arrived via Boston with a scheduled departure as EI2120 at 2000hrs. Finally departed 2115 Monday 16th. Nearly 300 passengers seriously affected. Aer Lingus communications consisted of one email and one text over 3 days. Had to phone Aer Lingus in New York for updates. Passengers are entitled to compensation for cancelled flights under EC 261/2004, with flights over 3500km results in compensation of €600 per cancellation.
| 6
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Grupo IAG
|
Aer Lingus Flight 111 from Shannon to JFK on 1 Oct 2014. We found the flight attendants to be aloof and unprofessional. Several passengers asked for different things and the flight attendants would just "yes" them but never followed through with their requests. It was like they were playing a game - just yes them and don't deliver. Will look for alternate airlines on future flights. I have been flying for over 30 years and never experienced anything like this before.
| 4
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Grupo IAG
|
Aer Lingus allows pornographic (intercourse and nudity) movies to be played by passengers which can by seen by children seated next to them or behind them! A teenaged passenger selected such a movie and was seated ahead of my child. That passenger also turned on subtitles so the "F-bomb" was displayed about 1,000 times during the inappropriate movie! Very disgusting, Aer Lingus! Will not travel with this airline again!
| 1
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Grupo IAG
|
Aer Lingus are never proactive with complaints as they live in the past of customer service market thinking they can do No wrong! So do not expect to get a reply or remedy! Yesterday, 26th December, started off with rude check in staff accusing me of jumping the line. I had lined up as requested and was sent to this ticket agent and had to argue why I was at this desk. Finally the agent conceded to check me in. I had only carry on luggage. Terminal 2 was busy and there was restaurant trash piled up everywhere, which is very unhygienic. Gate agents were unfriendly and when asked questions about customs in Toronto were unable to answer these questions, although on the Toronto route service. The aircraft had a musty urine smell which had to be endured for 7 hours. Toilets were poorly maintained which probably added to the problem. Meal service was poor with 30 to 40 mins between a drink and meal. The flight attendant forgot to give us a meal and eventually we got leftover trays without full content of meal on tray. The meal was in poor condition to be serviced. Very poor. A sandwich would have been more welcome. Cabin crew were junior and had a careless attitude. Valet hand luggage got checked with "check-in" luggage. This messed up my travel plans. I was told that my bag would be at the gate at time of disembarkation but instead I had to go to the baggage claim to retrieve my luggage. I am a seasoned traveler and have decades of travel under my belt both for business and pleasure. But this flight experience was an all time low. Delta will be getting my business fron now on.
| 4
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Grupo IAG
|
Aer Lingus cancelled my flight and instead of refunding, booked me on a different flight at an airport 3 hours away at a completely different time - when I checked the current fare of this new flight at the other airport it was significantly cheaper also, not that Aer Lingus planned to pass on the saving to their inconvenience customer. Aer Lingus CS completely uncontactable by phone or over socials/WhatsApp.All you ever hear is people complaining about Ryanair and how great Aer Lingus is - believe me, they are not!
| 1
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Grupo IAG
|
Aer Lingus cancelled my original flight on Sunday, which included a layover of 1.75 hours at Dublin from London. They booked us on a replacement flight for 16.40 on July 26. They clearly rented a budget airline’s plane. It’s extremely sub standard compared to the ones normally used for this flight. Obviously need to catch up from stranding customers from Sunday so they’re piling everyone on top of each other. The usual configuration for this flight has 31 inches of legroom. In these seats my 5’9†slim frame barely fits. I did not pay $1,100 per seat (7 of us) for this. Boarding process was another piece of utter chaos. Almost no announcements to tell us they couldn’t work out how to open a couple of doors. I was expecting flight entertainment in the seat back but there isn’t any. No Wi-Fi either.
| 1
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Grupo IAG
|
Aer Lingus do not accept Irish Passport Cards Cards. Accepted throughout Europe by Airport security, Hotels, Police, and other Airlines these Passport Cards are Irish Government Issued identification.Aer Lingus reject our passport cards when checking in on line citing they only accept numbers and letters - which of course the cards only have. To clarify -they will process the full passport at this stage. "The Irish Flag Carrier" who of course ceased to be Irish several years ago. Update. Rude horribly abrupt Aer Lingus person on check in. Message was - you cannot do that - intimidating we are the dumbos for using our legal Passport Cards which she then used to give us our first paper boarding pass in at least 4 years and her abrupt rude attitude escalated to the extent one be extremely reluctant to use this carrier. Luckily Faro is well served elsewhere
| 1
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Grupo IAG
|
Aer Lingus flight Dublin to London was comfortabe enough, plenty of legroom but the service on plane left a lot to be desired on both outbound and return flights between Dublin and London. When providing snack service the gentleman beside me was asked if he required anything, whilst I was not given the same courtesy, with them walking off without any acknowledgement. Same situation with duty free. Asked while quickly walking down the aisle if anyone wished to make a purchase, and continued walking without looking at passengers to see if they required anything. Thought I would get duty free on return flight instead, only to push my attendant button, as requested over the speaker to do so if wanting duty free. However, this was ignored and when I managed to get hold of someone to directly tell them I was waiting to order I was advised we were landing and could not do so. Worst service received and will never book through Aer Lingus again.
| 4
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Grupo IAG
|
Aer Lingus flight EI120 from Orlando to Dublin due to leave Orlando on Saturday 14th Nov at 2045 cancelled due to technical problem and the crew going out of hours. Passengers put up in hotels between 4 and 5 am! Aer Lingus issued email on Sunday morning 15th Nov stating the flight would depart Orlando at 2045 on 15th Nov. However on looking at the Aer Lingus flight information page it stated the flight would now depart at 2359. Flight is now EI1120 (original flight number EI120). No email received about this change. Dublin Airport arrivals information has the arrival of EI1120 for 0950 - this being the original scheduled time for EI120? Got onto Aer Lingus in New York and it was confirmed the time of departure from Orlando is 2359. But any mention of the flight has disappeared from the Aer Lingus flight information page! Why? In this day of instant communications Aer Lingus has shown itself to be rather pathetic and they obviously did not communicate the revised departure to Dublin Airport flight information people. I hope passengers realise they are entitled to compensation of €600 under EU rules.
| 6
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Grupo IAG
|
Aer Lingus from Chicago to London Heathrow via Dublin having flown on the outbound flight in December. All flights were comfortable, on time and the service on the ground and in the air was pretty good. The check in at Chicago had no queue and staff were friendly and polite. Plenty of drinks served (all alcoholic beverages are chargeable which makes them appear more of a budget airline). Planes in good condition and seat space was good. -Inflight entertainment was limited. There was a limited collection of movies (some new releases) and screen size was quite small. However good headphones provided and good music. A330's have wifi which was a decent connection, but costs a fair bit and severely limits the data you have available. The online check in is useless. There were three of us flying. It showed no availability for seats (other than once available for upgrade). We booked through expedia but individuals booking through Aer Lingus can select the seats and all others have to wait until check in. As a result, on the outbound leg, we didn't all sit together. They mucked up our meals on the inbound leg from Chicago to Dublin. We requested vegetarian meals on the return leg. However none were available. The crew instead gave a small basket of fruits as a substitute that was wholly inadequate. So if you have a meal request, make sure you are travelling with some food (or confirm at check in). In general however, food was of average quality on the way out. The flight was fairly well priced for the time of the year though so can't complain too much.
| 6
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Grupo IAG
|
Aer Lingus has lived in my memory fondly for years, primarily due to their past excellent service on both transatlantic and regional routes. No more. This short flight was enough to convince me that the Irish government was foolish in not allowing Ryanair to buy out the "flag carrier" and put it to its well-deserved death. Dublin Airport is one of the worst there is - long foot travel, very few conveniences, unhelpful staff, generally a frenzied dump of an airport, and this swaps over onto Aer Lingus, too. The former proud little airline hit hard times and sought to revive its fortunes as "ultra low cost carrier", thus taking on Ryanair head to head - what a stupid idea. Legroom is so tight. There is no inflight entertainment of any kind, the cabin was not fresh, and absolutely everything - from water on down, must be purchased from sometimes surly staff. British Airways has just bought Aer Lingus, possibly to establish its own low-cost brand, but I am hoping against the odds that they will actually invest and restore Aer Lingus to what it once was and used to be - a decent airline with happy employees and excellent service to and from Ireland.
| 2
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Grupo IAG
|
Aer Lingus have friendly, professional staff on board, the planes are modern. Those are the two positives I can take. But they are wholly unreliable. I could give several examples that highlight this but my trip in May 2022 is ongoing (it's now June 24th): they lost my bag for 48 hours. Eventually it was delivered, but, aside from ruining my limited time in Manhattan the number I was given to call at the airport simply didn't work. No emails were ever received (which they assured me would be sent). My $354 of expenses have never been reimbursed, worse, I have wasted hours sending emails (the form generally says 'something went wrong' after 30 minutes of inputting receipts and bank details) - but even if accepted no-one responds. The telephone for baggage simply goes to a recorded message, I have called a half dozen times no-one has ever called back.
| 2
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Grupo IAG
|
Aer Lingus have lost my luggage, not once, not twice, but 3 times! All 3 times I have flown on them from Washington DC to Glasgow, they have lost my luggage while transiting Dublin. I arrived in Glasgow on Wednesday morning, and I still haven’t received my luggage today, 4 days later. I leave the UK on Thursday 1/12. Just ridiculous, when I call the number for missing bags, I got through to a woman who was completely unhelpful and vague as ever. She told that my bags were out for delivery and have been out for delivery for 24 hours now, and they still haven’t arrived. Aer Lingus are notorious for losing people’s luggage
| 4
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Grupo IAG
|
Aer Lingus is a mediocre airline. The economy class seats are old and could use some refurbishments on the A330. Also, the seat is tight and there is very little room to have a good sleep. The food was mediocre. The IFE had a decent selection of American content with the majority being Irish shows. The in-seat universal power had hard time holding an iPhone charger. This issue was brought to the cabin crew by many passengers but the only response I got was that the old A330s had so much wear and tear that the outlets didn't work.
| 3
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Grupo IAG
|
Aer Lingus is a partner airline of Alaska Air. I am a million mile frequent flier of Alaska Air and have family in Manchester, UK. This means Seattle and Manchester is a frequent route for me and my family. I agree with other reviews that there are frequent delays - this month 3 hours from starting airport with no explanation or acknowledgement that it has even happened. As we were landing in Dublin we were told that there would be staff to meet us to sort out what to do since we were too late for connections - the last 3 trips this has not been true. There were 14 of us for one connection 2 weeks ago- no one to help, no one to book onto next flight and we were told the connecting flight waited for the first class connecting passengers and then left. The Aer Lingus staff are stone faced and unhelpful when we asked for another flight to get to our destination. We had to collect our bags go all the way out to check in and line up to speak to the single agent for all the Aer Lingus passengers with issues. Again not one acknowledgement of a problem the caused. Most of the passengers had to overnight in Dublin. After 3 return trips I will never get on this airline again nor would I let a family member go through it because it takes travel experience to know what to do to repair the trip.
| 2
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Grupo IAG
|
Aer Lingus is a sad excuse for an airline. Not a single of our four flights was on time. We were almost twelve hours late to Paris and had to sit in the Dublin airport all day. There were no employees available to discuss flight details or compensation for delays. The flights also either said they had Wi-Fi but didn’t, or just said flat out they don’t have Wi-Fi. Disastrous airline and I will never fly with them again. Steer clear.
| 1
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Grupo IAG
|
Aer Lingus is a very poorly run airline. They encourage you to book your domestic and international travel through their website and then leave you to the wolves for your domestic travel. I booked a flight for work from Nashville, TN to Shannon, IR. Aer Lingus stated that I would be able to select my domestic travel seats directly with Jetblue. After booking I discovered that I cannot book a seat with Jetblue until 24 hours before the flight since I booked through a 3rd party (as in Aer Lingus). Also learned there were only middle seats left and I was out of luck. When I called Aer Lingus's US reservation center I was greeted by two very rude agents who treated me like I was disturbing their day. They informed me that they were unwilling to do anything to help. When I requested to cancel my domestic travel they said I would loose the entire fare and only get the government fees back. When I asked to talk to a supervisor they told me that were all busy and would call me back, never got the call! I encourage every international traveler to seek any other airline than Aer Lingus. They do not put their customers first and it shows!
| 1
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Grupo IAG
|
Aer Lingus is not a 4 star airline. We chose this airline because we assumed by its rating here we would receive a good standard of service. It is important to us, as we were travelling with a physically challenged passenger. The actual onboard product was ok. They used older planes, but clean and functional. They had fairly good food and ok in-flight entertainment — would give it a better rating if the sound was improved. Their strength was their cabin crew. They were very good. Friendly & attentive. Where is all unravels for these guys, however, is their customer support & communication. Like mentioned, we traveled with a passenger that requires special assistance. I had communicated all the special needs months ahead of schedule, yet upon arrival at airport I learnt not all the information had been passed on. This is not totally abnormal unfortunately, but in this case, I couldn’t even call regarding the matter. I was reliant on an extremely slow & disorganised email service. In fact, we have already returned from our 3 week trip and some of the emails still haven’t been answered! Thankfully the cabin crew were able to help us when onboard, yet even they were frustrated with the lack of communication. On this trip two of our bags failed to arrive in Toronto and a bag was missing on return. It took 7 days to be reunited with one of our bags in Toronto, and when we got it, it was wet inside. In that process, the airline blamed Canadian customs. Canadian customs explained it was a typical ruse for an airline to blame them when they made a mistake. On this return leg, we have been waiting 4 days. There no real way to contact them to find out what the updates are. All we know is that it was loaded into a container in Dublin. As there are at least 2 Aer Lingus flights to Amsterdam per day, I can’t imagine what they are not doing. Possibly waiting for it to get totally soaked again?
| 3
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Grupo IAG
|
Aer Lingus is one of the airlines I fly with within Europe and always to my satisfaction. Unfortunately, long-haul flight with Aer Lingus changed my view of the airline. The planes have certainly seen their day, ripped carpet, outdated, cheap looking. There was a very sad and old looking pillow on the seat, blanket had to be requested, if needed. Nothing else provided. Entertainment had very poor choices. But for anyone with a certain type of diet, you don’t always get what you requested. As a vegetarian, I had requested Vegetarian meal well in advance, received an email confirming the meal. Someone obviously didn’t do their job properly as I wasn’t served a vegetarian meal. Luckily, it was one of the options on the menu, otherwise I would’ve been left starving. Strangely, there were people in front of me who received the meal, so it was just the case of an incompetent staff member. If you have to fly with Aer Lingus while having food restrictions, bring your own food to be sure you get fed, I wouldn’t be relying on the airline. The whole experience felt amateur like. The crew didn’t seem to have much experience or customer service skills, more interested in each other’s personal lives than paying customers. I was sitting in the last row so could hear them discussing very loudly their lives and having a little party time for themselves. For such flights I would expect experienced and well-trained crew of a high standard. At the same time, behaving like little generals when talking to customers and enforcing their obnoxious rules. You are not allowed to charge your phone during take off/landing. I’d understand if that was a safety issue, but flying with other airlines, charging phones was not a problem. And they even encouraged people to feel free and charge their phones once they take to their seat. So that’s just an Aer Lingus rule, another way to bully their customers. Overall, I’m very disappointed with Aer Lingus. The flight certainly wasn’t cheap to have such a cheap experience justified. I’d understand if it was a budget airline, but paying almost €600 for a one way flight from Dublin to NYC, while getting below par service. I think Aer Lingus should concentrate on flights within Europe and leave long-haul flights to the professionals, instead of ruining their name behaving like a low-cost airline.
| 1
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Grupo IAG
|
Aer Lingus is one of the airlines I fly with within Europe and always to my satisfaction. Unfortunately, long-haul flight with Aer Lingus changed my view of the airline.The planes have certainly seen their day, ripped carpet, outdated, cheap looking. There was a very sad and old looking pillow on the seat, blanket had to be requested, if needed. Nothing else provided. Entertainment had very poor choices.But for anyone with a certain type of diet, you don't always get what you requested. As a vegetarian, I had requested Vegetarian meal well in advance, received an email confirming the meal. Someone obviously didn't do their job properly as I wasn't served a vegetarian meal. Luckily, it was one of the options on the menu, otherwise I would've been left starving. Strangely, there were people in front of me who received the meal, so it was just the case of an incompetent staff member. If you have to fly with Aer Lingus while having food restrictions, bring your own food to be sure you get fed, I wouldn't be relying on the airline.The whole experience felt amateur like. The crew didn't seem to have much experience or customer service skills, more interested in each other's personal lives than paying customers. I was sitting in the last row so could hear them discussing very loudly their lives and having a little party time for themselves. For such flights I would expect experienced and well-trained crew of a high standard. At the same time, behaving like little generals when talking to customers and enforcing their obnoxious rules. You are not allowed to charge your phone during take off/landing. I'd understand if that was a safety issue, but flying with other airlines, charging phones was not a problem. And they even encouraged people to feel free and charge their phones once they take to their seat. So that's just Aer Lingus rule, another way to bully their customers.Overall, I'm very disappointed with Aer Lingus. The flight certainly wasn't cheap to have such a cheap experience justified. I'd understand if it was a budget airline, but paying almost €600 for a one way flight from Dublin to NYC, while getting below par service.I think Aer Lingus should concentrate on flights within Europe and leave long-haul flights to the professionals, instead of ruining their name behaving like a low-cost airline.
| 1
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Grupo IAG
|
Aer Lingus is probably not a low cost airline, but that is probably the case when it comes to on-board service. Check-in was quick and easy. The flight was on time and the luggage was delivered very quickly. What's good is that 10 kg of luggage can be checked in with no extra charge.
| 7
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Grupo IAG
|
Aer Lingus is the airline I have flown on the most in my life and the majority of my flights have been top notch. Seats are comfortable, aircraft are clean, food is good, flights have been on time and staff have been friendly. I was flying from Faro to Dublin on an A330-202 on the 10th July 2024. The aircraft is 22 years old so I knew the cabin was going to be a bit aged. However the IFE was quite outdated and my seat felt thin. The IFE had no modern headphone jack, still had physical buttons on it and used the old Aer Lingus shamrock on the screen. One re-occurring issue I have with Aer Lingus is with the IFE system's map. It is primitive and is completely un-interactive. Apart from this the IFE is great. It is fast and has a good choice of movies, TV shows, audio, info and games.
| 7
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Grupo IAG
|
Aer Lingus is the best airline I’ve flown. They have comfortable seats, good food and a wide range of content on their IFE systems. They are responsive, modern and quick. The staff was helpful and friendly. I had one bad experience with a flight attendant who was short and rude with me. That is the only negative thing with Aer Lingus.
| 9
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Grupo IAG
|
Aer Lingus is the national carrier of Ireland. My first flight with Aer Lingus was a very poor experience due to issues with their booking system and being left at the airport for hours, with no updates. It turned out to be a global issue.However, since then I've only had positive experiences. They have the best loyalty/rewards system (Avios) in Ireland, the flights are reliable and economy seats are much more comfy than other international and local airlines I've flown with. The meals are a bit boring (chicken or beef) on transatlantic flights, but otherwise it's a good, reliable service.
| 4
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Grupo IAG
|
Aer Lingus is the worst airline I have flown on. They cancelled a flight to Manchester at midnight and abandoned more than 140 passengers at Barbados airport with no help to find transport or hotel rooms. There were no Aer Lingus staff on the ground and the flight crew and Captain vanished and went to a nearby hotel. The same thing happened the following night when the second flight was cancelled at 10pm. The passengers were treated with contempt. Since then it has been impossible to get any help. The overseas Contact Centre is diabolical. They say they are unable to handle complaints and can't contact anyone senior at Aer Lingus or even the Customer Relations team because they "have no phone numbers for them," This airline gives a bad name to the whole industry and is a disgrace to Ireland as a country.
| 1
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Grupo IAG
|
Aer Lingus left my luggage and the luggage of over 2 dozen people. They still have not bothered to return it. They simply claim it is out for delivery. This cannot be true. It is only 2 hours 10 minutes from Dublin to Galway. They could have delivered it 5 times by now. They even lied claiming it was the first item on the list, first stop that would be made.
| 1
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Grupo IAG
|
Aer Lingus lost my baggage on March 26th. The lost baggage was located the same day (March 26th) in Paris. For 14 days Aer Lingus has been unable to simply put that bag in a plane and have it flown to Toronto. After about 20 phone calls and 3 emails Aer Lingus stills says to be apologetic about my situation but the tone of voice of every single baggage claim representative says different. Aer Lingus doesn't offer a phone number to escalate claims nor give the option to email anybody. At this point i am willing to even email the CEO of he company but Aer Lingus is careful not to provide that information. Aer Lingus is a company that simply don't care about its customers and will treat with utmost disregard to every single customer asking for their assistance.
| 1
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Grupo IAG
|
Aer Lingus lost our baggage on a flight from Dublin to Edinburgh 7 days ago. We did everything we were asked. We gave the address to the hotel where we were staying but the baggage never arrived. We requested that the baggage be sent to Glasgow Airport and held until Friday August 2nd Where we would be flying out of next and Aer Lingus representative agreed to do so and we have a confirmation. Once we arrived in to Glasgow Airport we were told the baggage was sent back to Edinburgh for some unknown reason. We have traveled without personal belongings for 7 days because the team has lied to us and been unprofessional. After many phone calls, emails, and claims on their website we still are unsure where the baggage is or if we will ever see it again. We have requested that the baggage be mailed to our home to which they agreed. As of this morning however they can no longer locate our baggage. This is bad communication, bad service, and overall unprofessionalism.
| 1
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Grupo IAG
|
Aer Lingus lost the baggage for an entire tour group! And they have done absolutely nothing to help facilitate finding the luggage and getting it to us. My bag has a locator tag in it. I’ve told them where it is. They still can’t find it! They have managed to ruin a vacation for 17 people. Bags have been missing for 3 days! Customer service is rude and keeps passing us off from one person to the next. I’ve been traveling for quite a few years, and never have I experienced such horrible airline service. They’ve lost 17 customers and they clearly do not care!
| 1
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Grupo IAG
|
Aer Lingus regional (operated by Aer Arann) Birmingham to Shannon. Outward flight delayed 2 hours due to technical fault - information was very poor and we were just left waiting. ATR-72 appeared old but still presentable. Flight was smooth until the descent which was extremely bumpy. Shannon to Manchester 0700 scheduled was delayed 40 minutes due to cabin crew being delayed on the previous days flight and by law are entitled to 12 hours rest. Aircraft of high standard soft leather seats top class service overall and apologies from pilot and cabin crew for the delays.
| 7
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Grupo IAG
|
Aer Lingus staff in the airport refused to help me in any way. I missed a connection booked by Aer Lingus due to delay of previous Alaska Airlines connecting flight. I was redirected by another airline through Chicago, London (with 8 hour unwanted layover) then Belfast. It took me 46 hours to complete the trip and my luggage took 80 hours to arrive. I submitted complaint form to Aer Lingus and as yet have had no response. I have made numerous attempts to contact them via Facebook page and once again have received no help. The journey cost me over £300 in additional expenses. No mention of compensation or acknowledgment of my complaint. I did not actually manage to even get on an Aer Lingus flight at all and can therefore not give them any rating for service.
| 1
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Grupo IAG
|
Aer Lingus was almost 2 hours late into Heathrow which caused all 5 of my family members to miss our United Airlines connecting flight home. Our flight was 100 feet off the ground from landing at Heathrow and then suddenly took off and we circled for over an hour. We were already 30 minutes late taking off. The crew did nothing to help those with connecting flights get off the plane first. Aer Lingus customer service at the airport was going to rebook us and pay for the new flights but couldn't find any flights for 2 days. The service rep at the airport recommended we book our own flights if we could find any and send in for compensation so that's what we did. She implied we should get some kind of compensation for the flight, hotels and other expenses. We had to stay the night in Heathrow and booked our own flights out the next day. When we submitted everything for compensation they denied everything. I tried 3 times to get them to cover at least a portion of our expenses but they did nothing. also, you cannot talk to customer service, everything is thru email. I have had several flight disruptions over the years and have never had an airline not compensate us for something. This was the worse flight disruption I've ever experienced and cost us over $10,000 to get back home. Aer Lingus kept throwing some flight regulations at us on why they don't have to
| 1
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Grupo IAG
|
Aer Lingus – Flight E1 178 on 4th June 2023. Dublin to London Heathrow. I shall start this review by firstly referring to the online booking experience. While the website is clear the added on fees such as seat selection and charges for baggage leave a bitter taste. I was livid to see that some passengers brought aboard bags larger than the one I paid to have in the hold based on the online information. Boarding was not efficient as there was no priority boarding for needy categories of passengers. Moreover the person checking & scanning the boarding pass did not even make eye contact and was using her mobile phone with one hand while scanning boarding passes with the other! This is unprofessional and something I have not seen before! Most of the cabin crew had a low profile with the exception of one very hard working lady who went above and beyond to assist and elderly couple. It was nice that some announcements were made in the Irish language as well as in English. The flight arrived ahead of schedule and disembarkation was efficient but again cabin crew other than the same hard working lady were invisible. The flight was operated by an A320 neo. This was ideal for such a short but very busy flight. The captain made clear announcements and safety was taken seriously. I would use Aer Lingus again but have concerns over the baggage fees.
| 7
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Grupo IAG
|
Aer Lingus, Dublin to Heathrow, 27 October 2016. This flight was a connection flight following on from a transatlantic flight with a different airline. This flight was delayed due to the inbound flight also being late arriving in from London. The delay was almost 1 hour which was tolerable. Boarding was not well managed and there was far too much luggage allowed into the cabin. The cabin crew seemed to rush the safety announcements and during the flight the priority seemed to be to sell as many drinks and snacks as possible. Disembarkation was also not well managed. I will however state that the ground staff and cabin crew were polite and civil. The hot drinks are far too expensive.
| 8
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Grupo IAG
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Aer Lingus: A Disgraceful Airline with Zero Standards for Safety or Customer CareI am absolutely disgusted by my experience with Aer Lingus. If you value your safety, dignity, or even basic human decency, AVOID this airline at all costs. My journey with them was nothing short of appalling, and I'm shocked they are even allowed to operate under these conditions.Outbound Flight: Unsafe Seating & Nonexistent AssistanceI was down for assisted travel due to a medical condition that prevents me from standing for long periods. Aer Lingus was fully aware of this, yet not a single staff member was there to assist me. I was left to struggle on my own, despite their legal obligation under UK and EU Regulation (EC) No 1107/2006 to provide adequate assistance for passengers with reduced mobility. This is not just negligence; it is a breach of passenger rights.To make matters worse, the seat I was assigned was completely broken—the cushion was loose and could fully detach. This is an unacceptable safety risk. How was this seat even approved for use? Why was it not inspected before boarding? When I reported it to a flight attendant, I was told I could only move after takeoff, forcing me to endure an unsafe and uncomfortable seat for a portion of the flight.Reporting the Incident: Aer Lingus' Complete IndifferenceUpon landing, I immediately reported the incident through Aer Lingus' WhatsApp support. I was assured that someone would be in contact. 10 days passed—nothing. No apology, no explanation, no action.Return Flight: Same Nightmare, Different SeatWhen it was time to return home, I once again received no assistance despite being listed for assisted travel. This is a pattern of disregard for disabled passengers that should warrant a full investigation.And as if that wasn't enough, another broken seat awaited me—this time, the recline button was stuck in, meaning if I leaned back, the seat would automatically recline. This is a serious safety hazard, especially for takeoff and landing. Did Aer Lingus even bother with basic aircraft maintenance? At this point, I was left wondering what other safety issues they were ignoring.4 Weeks Later: Still No ResponseAfter landing back home, I reported this again via Aer Lingus' website, hoping they would take these failures seriously. It has now been over four weeks and not a single response from them. This airline has zero accountability, zero customer service, and zero regard for passenger safety.Final Verdict: Aer Lingus Should Be Investigated and Held AccountableAer Lingus is a disgrace to the aviation industry. Their treatment of disabled passengers is a violation of passenger rights laws, and their refusal to address serious safety concerns is alarming. Their aircraft are poorly maintained, their customer service is non-existent, and their attitude towards disabled passengers is discriminatory.I DO NOT recommend Aer Lingus to anyone. 0/5 stars for service, safety, customer care, and overall experience. I will be escalating this complaint to aviation regulators and pursuing all legal avenues available. No airline should be allowed to operate in such a reckless manner.
| 1
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Jet2.com
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Aeroplane good on time both ways . The seats on this plane were very uncomfortable different from the year before on the same destination,seats were very. hard and min leg room !Checking in was very good both ways .
| 4
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Jet2.com
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Aeroplane was clean, staff friendly and helpful.Arrived early!
| 5
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Lufthansa
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Affordable flights and arrived on time. If I had to suggest an improvement, it would be to increase slightly the time for the transit airports.
| 5
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Jet2.com
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Affordable price, Big planes, excellent service overall and no hidden charges . I am a frequent customer of Jet2.com
| 5
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Norwegian
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Aflysning af fly hjem fra Pisa pga teknisk fejl, er jo fuldstændig OK - men derefter at overlade det til hver især af passagererne at finde overnatning og transport kl ca 23:00 om natten og nærmest føle vi blir smidt ud af Pisa lufthavn er under al kritik.Ikke en eneste ansvarlig der ku guide folk, kun sms med flg besked:Due to the current situation, we are experiencing difficulties arranging hotel rooms. If you have the opportunity to arrange your own accommodation, we encourage you to do so and we will reimburse reasonable costs (please keep your receipts). We are very sorry for the inconvenience caused.pNu kan vi så håbe på at de synes vores ophold og taxa ture er reasonable 😡
| 1
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EasyJet
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After 1 hour of wait we left without anyone there to assist us... Terrible
| 1
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Ryanair
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After 10 hours waiting on the chat for 2 days with no answer I got through on the phone after waiting over 1 hour! They are alive!The person on the phone may as well have been a recorded message.They are not giving vouchers for Spain flights even though you will have no travel insurance and the government says you must not travel! How can this be?NOT A SINGLE PENNY FROM ME AGAIN EVER.EVERYONE - STOP USING THEM
| 1
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Norwegian
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After 10 weeks of waiting to get my money back, I haven't heard a single word from the airline. Norwegian doesn't care their customers, they are shameless and disgraceful.They claim their goal is to return better and stronger after the crisis, but still they do not honour their loyal customers.I will NEVER fly with Norwegian again and will NEVER trust this bureaucratic company again.--EDIT 21.7.2020--Still no money. What a joke.
| 1
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Ryanair
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After 10 years avoiding Ryanair we decided to try them again. After 6 calls and 2hours on phone I thought I had eventually got my special assistance and medical baggage sorted. Unfortunately this was not the case at the airport and things just went bad! A year old plane was quite impressive but toilets were tight and the yellow headrests were sore on eyes. No nets or pouches on back of seats but more leg room was better than expected. We will definitely not be rushing back to Ryanair , twice we have flown and first time was first flight after being on fear of flying course and had been in toilet when they closed the gate .
| 1
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Ryanair
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After 12 countries wrote to the EU pleading to ease CAA regulations in such unprecedented times, the EU has written to countries reminding them that airlines should be sanctioned in cases of disregard for consumer rights. I understand Ryanair did not get financial aid, unlike other airlines, and that it is important to preserve the airline infrastructure in Europe to ensure tourism is protected post-covid, but regardless of all of this...Ryanair's handling of this situation has been appalling. I was first told last month that it would take 28 days, now keep getting told, via their online chatbot, that "staff is working from home and can't process your refund due to payment security regulations". It sounds like a convenient excuse that this happened. Financial hardship affects corporations and people alike, and the terrible handling of people's complaints, who've essentially been told they're not getting their money back, leaves a bitter aftertaste. Shame really.
| 1
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EasyJet
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After 12 flight cancellations because easyJet overbooked flights and didn't hire enough staff I ended up paying nearly £300 extra just to fly to Budapest. Customer service are overseas so don't actually care for your flight experience just to get you off the phone quicker. They even cancelled my flight within 14 days off departure and will not pay up compensation even know I had filled out the forms correctly. The company simply doesn't care about it's passengers and what every negative review has been out on here is correct.
| 1
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Turkish Airlines
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After 12 hours flight with Turkish to Vietnam I am happy to say that it is the best airline company I have flown with. Super food, great service, comfortable seats.
| 5
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EasyJet
|
After 135 minutes queueing on the 'phone we received this from Easyjet.Check out the dates of validity as well as the use of language.easyjet customer service [[ Reference ID: xxxxxxxx ]]19 Mar at 10:33xxxxxxxxxxxxxxxxxxxxxxxxxxxx>To: xxxxxxxxxxxxxxxxxxxDear xxxxxxxxx,Thank you for contacting us.I am sorry for the inconvenience caused to you due to flight cancellation. However I have refunded the amunt of xxxxxxxxx bck to the card while booking.The amunt will be refunded back to card in 3-5 days.As I have discussed with you on the call that we can only refund GBP xxxxx. and rest amount of GBP xxxxx can be refunded in the form of voucher.Because GBP xxxxx paid through voucher .The voucher details is below.Voucher code: xxxxxxxDate of issue: 1903/2020Expiry date : 18/03/2020Password: xxxxxxxxHope this information help you.Kind regardsxxxxxxxeasyJet Customer Servicefly us: xxxxholiday with us: xxxxtweet us: xxxx
| 1
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Ryanair
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After 14 flights with Ryanair I can honestly say that we have never had a problem or complaint about the company.. Yes they are basic in every sense but what do you want for a 2 and half hour trip? We have never been delayed more than 20 minutes, flight attendants are always polite and helpful. Also some people are saying they are charged for extras.. well thats the same on all airlines.. choose your own seats, you pay! priority boarding, you pay! meals, drinks ect you pay! great service and great cheap travel.
| 4
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EasyJet
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After 1and1/2 hours finally got an answer notable to understand your set up
| 5
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Grupo IAG
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After 1h queuing at the check-in desk, I am told that my booked seat is not available. Why do you sell seats that you do not have?
| 1
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Ryanair
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After 2 hours late taking of after no apology or anything the airport in Naples was extremely hot they didn't offer water which would have been a nice gesture AVOID the capochino at all cost £3.40 never smelt or tasted anything so disgusting in my life really need a new supplier.
| 1
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EasyJet
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After 20+ years of flying with easy jet I will be no longer - cancel flights with no valid reason. Don't care about their customers, we are just another number
| 1
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Lufthansa
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After 23 years of flying with LH, they lost my bag on my last trip, for over 48 hours.As I was flying to attend a funeral, I had to purchase some clothes (i went to a cheap shop, I spent 42 Euro, I did not go to Hugo Boss or something).I made a claim for 42 Euro, and they told me that they need the receipts in English. Who will make me a receipt in English with a cash register in Rome?Shame on you, I gave you money for 23 years, I am a frequent traveler, and you disappointed me for 42 Euro. Shame on you Lufthansa.
| 1
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EasyJet
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After 25 years and having flown with the company between 4 and 8 times per year, Today is the last time that I am flying with EasyJet! The reason for this is, that EasyJet has become another Ryanair: they lure you into their nets with 'cheap' fares but, when it's checkout time, you pay much more! Now they even oblige you to pay for a cabin bag! You escape this last one by entering the plane with a smallish handbag!! The cheapest becomes the most expensive!! Since this is happening, I shall now start to flying with British Airways - last year I flew with themTwice and I couldn't be happier. Also, the planes, the seats, the services AND the prices are more competitive than this so-called budget airline..
| 1
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Lufthansa
|
After 3 calls with incompentet agents I was assisted by Olivier from Capetown. He was cordial, patient and understanding, he proposed me a solution that didn't fit me and canceled my flights and issued the refund. Lufthansa needs more people like him.
| 5
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EasyJet
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After 3 minutes of reserving a flight it is incredible that you do not refund
| 1
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EasyJet
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After 3 months of trying to get hold of them on the phone and 2 refunds still not processed I finally got through.The representative was rude and told me there was a problem with initial refunds and processed it again saying it could take up to another 90 days!When I then tried to talk about the 2nd refund he just hung up on me.This company is not treating its customers well during this pandemic and I really hope it comes back to bite them
| 1
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Ryanair
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After 3 months still waiting for the refund.. No further news for the company about my money... No more flights with that company. I prefer to give a bit more money to another another company reather paying the cheap tickets and have the worst experience ever..
| 1
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EasyJet
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After 3 unsuccessful attempts to receive same answers to my questions from zero trained Easyjet customer agents I have to denounce the following situation. I am trying to change my outbound flight on 01/08 since 6am this morning but the website is down! After 3 hours, website was working but I noticed another issue! I want to change my flight scheduled for 01/08/2020 (today is my last day to change it without paying a flight change fee) however I'm not able to do so. As you can see below the site is forcing me to change only the flight 16/08 even if I selected to change only the one on 01/08! In fact, the flight on 16/08 is the one most likely to be cancelled as showing sold out in your website. This can be easily done if the customer does not pay attention to detail and obviously they won't be eligible for a refund if the flight is cancelled. I SENT AN E-MAIL TO THEM AND CAA TOO. THESE PEOPLE ARE THIEVES THEY TOOK OUR MONEY AND NOW THEY DO NOT WANNA TALK TO US. THIS COMPANY SHOULD GO INTO ADMINISTRATION ASAP!!!!!
| 1
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EasyJet
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After 30 minutes waiting in the chat I forgot that I'm waiting for someone to pick up my message. I've found that they closed the chat due to lack of response. It's a joke. There is no notification sound on this chat and it's useless.
| 1
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Grupo AirFrance-KLM
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After 4 days of emails sent and generic responses from KLM, I have now reported them to the CMA which was easier than I thought, they are breaking the law and its clear they wont offer a cash refund, but with enough complaints to the CMA - Competitions and Markets Authority, should take action to force them to pay customers who have requested a cash refund and not a voucher for the future, the EU Regulation EC261/2004, which has the legal rights is also on the consumers side. Pay up KLM...If you haven't sent emails for refunds etc, good luck all.
| 1
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EasyJet
|
After 4 failed attempts of filling out the compensation complaint form following what can only be explained as a shambles by easyjet, I've been left with no choice but to share our experience publicly.Our lovely holiday to paphos, we were ready to head home, as to be expected, we smoothly got through security, luggage control and boarded our flight (the flight had been delayed already by 2 hours already at this point but that wasnt the end of the world) - this is when it went downhill. The pilot then decided that he needed a break and wasn't going to fly tonight (these are the exact words from the air stewaress), subsequently the 300 of us passengers got taken of the flight and chaos emerged in the airport, as a 111 worker I'm now in a state of panic wondering how I will explain to work that I can't make it in for my next shift, but these things happen I guess. Whilst the flight being cancelled was a serious inconvience for us, my real issue was how easyjet felt it acceptable to put us up in a 2 star hotel, which frankly a hostel would have been more adequate, given we was welcomed by a cat with a mouse in its mouth in the reception area, there was no food or drink available and the cleanliness of the hotel was questionable to say the least.How easyjet has handled this complaint is disappointing, no compensation for the inconvenience, no compensation for the fact I couldn't get to work, no compensation for the lack of food or drink, not even compensation for the extra leg room seats we paid for but didn't recieve. Also,I need to mention, others on our plane have had 350 pounds compensation . How does that work?It's a shame I've had to publicly post this, but I feel the need to warn others. Easyjet are fine until they have to actually deal with anything and then they just don't want to know. Gutting really because it ruined the end of what was a really lovely holiday.
| 1
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Vueling
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After 4 flights with them ( In less than a year time). I can confirm they are specialists in arriving always late.Thanks for making be late guys.
| 1
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Jet2.com
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After 5 hours plain.and my kids waiting bags around 1h 30 min that all together 6h30min that's its not good for kids
| 3
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Lufthansa
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After 5 long phone calls with Lufthansa and United (who operated one part of the way) they both said they could not upgrade us and to call the other. They never said our ticket did not allow it. Then when we went to the desk before flight they said we can’t upgrade because of our ticket fare which is hilarious because we bought a round trip ticket on Lufthansa.com and on the way there we upgraded easily. On the previous flight there were no precautions being taken. Some without masks most of the time and the flights are packed. I will never fly with Lufthansa again.
| 1
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EasyJet
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After 6 hours at the airport, because of delay our flight was cancelled at the gate right before departure. While this isn't only the companies fault, it is still unacceptable. Sure there was an it-outage, and that is not the company's fault, this whole situation could have been prevented if only they had given us proper information. When the flight was cancelled, the staff gave us close to 0 information on what to do next - no customer service number, no food vouchers. The only thing they told us was to wait while the app had processed the cancellation, and then and first then, we would be able to reschedule our flight. The staff was rude, unprofessional, unhelpful and overall bad. Safe to say, that we will not be travelling with this company in the future, since their services doesn't live up to common expectations.Had they given us proper help, information and understanding, this story would be completely different, but if a company fails to do so, it is easier to find a different one, and be served as it is right.
| 1
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Ryanair
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After 6 months now taking to court to get a refund - let alone compensation.. absolute shambles of a companyAbsolute joke of a company. 6 months i've been trying to get a refund for a delayed then cancelled flight - after being at the airport for 11 hours with a 2 year old!! Talk about prioritising profits over the healthcare of a child!!My partner and I, plus our 2 year old son were due to fly on a flight was scheduled to leave Dublin on 11/07/24 at 19:15pm on FR126 to London GatwickWhen we arrived at airport just after 5pm we were notified that the flight was delayed 2 hours to 21:15 - no big deal. We eventually boarded just before 10pm.The flight departed but after 20 mins was diverted back to Dublin due to a mechanical fault. We arrived back at the terminal around 11pm where i received my only update from the airline via text message that the flight had incurred a fault and would need to go back to Dublin.After an hour sitting back in Dublin on the plane we were eventually told the fault couldn't be fixed and would need to swap planes, so we exited the plane to the terminal. Just after midnight we boarded a second plane - this plane never left Dublin. It departed the gate but somewhere near the runway turned back to the terminal. Around 2am we were told by the captain this plane developed another fault and we had to disembark again.We were informed flight now cancelled and we had to collect our bags and go back to check in to get rescheduled for a new flight. After queuing for over an hour a staff colleague then told me all the next available flights up to 11:40am on 12.07.24 were full, best they could offer would be 11:40am, however, there were no guarantees we'd get a seat on this flight.At this point seeing at that was some 8 hours away, 3:30am - 11:40am, we asked if we were to be offered a hotel to wait in or meal vouchers or something? The representative said they couldn't offer us anything... even knowing we had a sleep deprived 2 year old with us.Their only response was there was no further assistance they could offer.Our choice was to wait 8 more hours in the terminal, after being at the airport for almost 11 hours at this point.. or return home. No guarantees of getting on the 11:40am either.So at 4am, myself - my partner and our 2 year old son had to take the 2 hours drive back home - arriving home at 6am.I have been chasing Ryanair for 6 months for a refund, but you only get their auto replies saying I have to claim online.. however, as we didn't take the 11:40am flight we're down as no shows and entitled to NOTHING!!!So because we prioritised our son and took him home to bed, their policy states they don't have to refund us or pay us compensation - yet clearly the law states if a rescheduled flight due to delay doesn't suit, you are entitled to a refund - but try as I might I cannot get this. I have taken it to arbitration who have advised that as we didn't wait the further 8 hours in the terminal we're not entitled to compensation - but doesn't state we can't claim a refund & i am now entitled to take them to court.. which is what I am doing.Additionally - it seems they turned communications off to us deliberately about the delays on the flight, as I only got the 1 text message - arbitration said had we got an email or further messages, we'd be entitled to more. Absolute farce!!
| 1
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Grupo AirFrance-KLM
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After 6 months of lying, obfuscation, denial and downright dishonesty, my persistence paid off and I finally received my Refund - 2,603 GBP. This Company is led by a self interested greedy amoral individual - who has forced his employees into becoming as dishonest as himself - Mr Pieter Elbers . A foul experience and I will never use KLM again.
| 1
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EasyJet
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After 6 weeks of trying and multiple support requests I still cannot get access to my account. EasyJet customer service is really, really poor.
| 1
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Iberia
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After 6 years of personal boycot of Iberia because of delays and quality, I gave them another chance to fly from Barcelona to Madrid, basically because I had to for a domestic flight in Spain (and in order to avoid Vueling). Online check in was not possible (ticket bought one day before flight and they do not update their systems), by telephone staff who said they could not do it etc. As a BA executive club member I feel that I was treated quite badly, especially because it was a very expensive ticket. Boycot back in effect (I know, they will not notice but it gives some personal pleasure).
| 2
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Iberia
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After 6 years of personal boycot of Iberia because of delays and quality, I gave them another chance, basically because I had to for a domestic flight in Spain (in order to avoid Vueling). Online check in was not possible (my ticket bought one day before flight and they do not update their systems), by telephone staff said they could not do it etc etc. As a BA executive club member I feel treated quite badly, especially because it was a very expensive ticket.
| 2
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EasyJet
|
After 70 mins on board flight EZY 252 the Captain announced we needed to board another plane. I politely informed Emma Head of Cabin Crew I did not wish to fly and wished to leave the aircraft. At this point the doors were open, steps were in position and ground crew present on the steps. Emma did not inquire if I was unwell or my reason for not flying.I was refused permission to leave and told to return to my seat. I said I preferred to stand opposite the door and breath fresh air. PHILIP a male cabin crew then stepped into my face, stared in an intimidatory manner and said "WHEN ARE YOU GOING TO STOP BEING A BALLIX.. WHAT AGE ARE YOU ANY WAY?" he then repeated himself. I suggested he call the Police but he declined twice. I complained twice to the Captain who refused to apologise,failed to inquire if I was feeling unwell and promised to address it in the terminal when he knew he would not enter the Terminal. This was a full flight. So EASYJET IF CUSTOMER Service is now customer vituperation I will not fly easyjet again. PHILIP would make a great Taliban recruit. An ill tempered Thug and an Ageist bigot. NEVER AGAIN
| 1
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Lufthansa
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After 9 years away from her homeland - Indonesia - my wife and kids were looking forward to spending 7 weeks or so with our extended family over there.Lufthansa always seems to be reliable and as the German flagship carrier one might expect a level of service which would at least be reliably consistent.WRONG!!!I took the family to Manchester Airport, saw them off as far as baggage checks and then returned home. Within a day, they called from an hotel at the airport to say they weren't able to take the flight and, it seems. no intelligent reason was given. The fact that they were going to spend several days in Singapore and had booked a couple of nights at the Marina Bay Sands Hotel, didn't make any difference to Lufthansa or any other authority. They were stranded at Manchester Airport Hilton for 3 DAYS!! I am not aware of any apology - other than the usual empty waffle - for the ruination of their holiday. Off they went to Singapore, did their thing there and then flew with a more reliable local airline to Indonesia.--- time passes and it comes to return trip ----- :OThey are unfortunate enough to be stuck with Lufthansa for the return journey. I got a call a short while ago to tell me that my wife was denied boarding at Singapore because she doesn't have a visa. She is a UK permanent resident using her Indonesian passport which is perfectly in order and is stamped with the correct visa to support the Permanent Residence. On a transit flight the paperwork validity for the whole journey is usually established at the initial departure/return airport. The transit status means the holder of the ticket doesn't need a visa for onward travel.Now we are stuck with a totally messed up schedule. We have lived, studied and worked in UK for 15 years. She is an asset to any country and puts great energy into taking part in many cultural events. Her English language skills exceed those of UK nationals in many cases.What is wrong with Lufthansa? Is it arrogance? Or simply isolated crass behaviour?SORT YOUR ACT OUT!
| 1
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EasyJet
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After 90 min on the web chat waiting with no reply i left my computer for a bit and the agent came back and after 2 minutes of no answer closed the window. I can't change an individual passanger flights of my booking of 4 without speaking to an agent, so a bit frustrating
| 2
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Grupo AirFrance-KLM
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After Air France canceled my flight less than an hour after payment on September 8, I have tried to get my money back ever since. Tonight, I was waiting on the US customer line for 1 hour, 5 minutes, and 45 seconds, after which a recorded voice simply stated: "We can't help you right now," and the line was cut.
| 1
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EasyJet
|
After Covid Easyjet is ruling the European skies.They dominate the European travel market and have exclusive routes no other carrier offers.That said you would assume that they also have a decent customer service when it comes to any discrepancies.But this is unfortunately not the case.When you check in a bag at your own expense you have a risk that it will be destroyed by the handler. A case the airline is fully liable for. They have to pay for the bad service of their handling agents.So how does Sleazyjet handle such cases? Very interesting to see when it pans out.Of course you need to prove the age of your suitcase in order to gauge the value for compensation. That is normal and quite customary with any insurance.If you cannot produce an invoice they deduct already 50%, which is not that fair.But on the other hand if you can prove the manufacturing date by the serial number as possible with certain manufacturers like Rimova that is enough for proof purposes.Then they offer you an equivalent piece of equipment, even for a brand new damaged suitcase they depreciate by 100€. Even though depreciation legally only kicks in after 6 months of purchase. A rule of thumb with any insurance.But they avoid it like a plague to pay you out in money.Hence they're trying to palm you off on another suitcase that they buy at a lower price.But if you don't fall for their bait and switch and actually demand a full compensation in actual money they procrastinate like no tomorrow.Better yet they backpedal to their 50% offer if you cannot produce an invoice. They try to play you as much as they can and count on your gullibility.They want you to be very credulous.Most people don't dare to sue them, Because they do not have legal insurance. So most innocent Easyjet travelers just fall for their crappy offer and do not defend themselves and loose out in the end.This is how Sleazyjet saves money and gyp their customers out of a fair compensation. Despicable and utterly pathetic. No wonder they have an almost 75% fail rate with Trustpilot.Very embarrassing for Europe's leading airline.They have to shape up or ship outlet
| 1
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Ryanair
|
After Covit-19 I requested a refund of my money, then after a month they sent me an email saying that I got a voucher and if I want a refund I need to ask for it. I didnt ask again since I had already asked for a refund and the request was accepted. Now on August I find out that I was never in a queue for a refund, and their excuse is that they asked me that if I want a refund I had to ask for it! This is fraud! Now I have to wait for a refund like I just asked for it, waiting for a queue again!In addition, I bought a travel insurance for my flights, and after covid 19 cancellations, Ryannair informed me that they will refund the flight cost excluding the travel insurance cost.Their response was that because I could use the travel insurance for compensation.But then, when I asked if I can get compensation, they told me that according to the terms and conditions, I cannot get compensation for the cancellation.So they kept the insurance amount, even though there is no way to use the travel insurance!!This is fraud... I imagine how much money they made from the travel insurance of milions of travelers that never used this travel insurance!
| 1
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EasyJet
|
After Easy jet had changed one sided flight time and airport, I got in time to Luton Airport but I was denied boarding by a rude ground staff lady for the fact that I had a covid test from the NHS instead of a private test. That I was fully vaccinated and was only transiting The Netherlands was out of interest to her and there was no consideration of the fact that this was the last flight to The Netherlands that day. We waited for one hour (where I tried to reach easy jet Customer Service who could not help me) until the same lady appeared with a colleague to guide us to the exit with no explanation nor assistance. I could book a different flight to Germany from a different airport on the same day without any issues. The additional costs of 400 EUR I wanted to claim with easyjet. Up to now I have no response to my claim. They make it almost impossible to receive feedback or comments as all emails come from a "noreply"-address. I am very disappointed and upset.
| 1
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Jet2.com
|
After EasyJet let us down extremely badly Jet2 were brilliant, so helpful, ground crew were exceptional.
| 5
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EasyJet
|
After Easyjet cancelled my flight, they sent me an email with a contact number in order to get a refund or some kind of voucher, but alas, every time I call the number, it says that the lines were busy. I did have sympathy considering the current issues air travel is facing, but I swear I could repeat their patronising answer machine word for word. Furthermore, for people in my situation, the answering machine says that I can claim a voucher myself online or through the app; I'm yet to find any way to get my money back through either of these options. After having to cancel my other plans due to my loss of flight, this has all been very frustrating.
| 1
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Grupo AirFrance-KLM
|
After I boarded my flight to Mumbai, the flight attendant informed me that my business class seat does not recline. It's a long flight and fully booked. So too bad nothing can be done. The attendant was super rude and refused to help in any way. Very disappointed and unhappy with the service. It was a special 50th birthday holiday which KLM ruined. No thanks to the airline. Rude and unhelpful staff.
| 2
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Turkish Airlines
|
After I checked in (3 hours before the flight) they changed the aircraft but there was no notification. When I went to the Gate, they took my boarding pass and gave me a new seat next to the toilets. They didn't ask me if it would bother me, although there were a few more vacant seats. The crew manager told me that there was nothing they could do. Very disappointed.
| 2
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Grupo AirFrance-KLM
|
After I checked in at the CDG airport, I went to the lounge. The lounge was very nice. It had all the food and beverages. When I boarded the plane, the female flight attendant was very nice. She asked me if she can hang my coat. The champagne and the warm towel was a nice touch. They food was a bit salty and all I can eat was the bread. But there is no butter, so I pressed the call light and request for butter. A male flight attendant answered and told me to wait while he looks for butter. I waited and he returned and told me that there's no butter. I don't speak French, so I just said ok.
| 5
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Lufthansa
|
After I reviewed a horrible experience with Lufthansa on trust pilot, I was immediately contacted by a representative and they informed me they will refund my full ticket. One month later I never heard back from them or got any refund. I have called several times and they tell me it's in process or that they do not see they request for a refund.I have two bookings that are to be refundedbooking code 2202458731792booking code 2202458731793I do not know why this airline is giving me the run around after they confirmed to me they will refund me these tickets and even gave me a reference number 34867208 on February 25th. It is appalling that I am still fighting this one month later. Lufthansa you should do better!!!
| 1
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Iberia Express
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After Iberia Express changed the travel times of my flight I had to cancel and requested a refund. All I got was a case number on the phone and information that refund processing aimed at 21 days, but that this couldn't be guaranteed. Months later still no money or any form of communication.
| 1
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Ryanair
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After Ryanair charged us £90 for having a small wheeled holder each they refused to allow them on the plane even though they were far smaller than the other travellers bags. When questioned why were we charged and why our hand luggage had to go in the 'hold' after paying £90 i was told the others customers were all priority flyers. I just knew there would be a problem as the case contained all our personal affects that weren't just clothes. I've often heard bad press about Ryanair but have now experienced it for myself. Check in staff were fine, although they did not inform us of any restriction when we weighed our suitcase 'at a charge' surprising they had seen our hand luggage. Ground staff at the gate spoke to me as though I was a 'cheap fare'.They are doing a job and the training should remove any superior notion they have of themselves.Ryanair got me safely to my destination and that's the main priority, but I can't praise anything else.
| 1
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Wizz Air
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After Wizz messed up my name on the boarding pass, I was unable to check in online and was charged extra 169 Euro. They then promised a refund, but now 8 months later the money have not come through. I have provided them with all the requested information, but they just stopped answering. Worst customer service of any budget airline. Will absolutely never fly with them again.
| 1
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Ryanair
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After a 12 week wait my money appeared back in my bank account on Monday! I just wonder how mush interest Ryanair have gained on my money in that period!
| 1
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Grupo IAG
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After a 14 hour flight from Hong Kong to London Heathrow, I received a message saying that my connecting flight to Glasgow was cancelled due to operational reasons. I was met at the airport by a BA representative who handed me a boarding pass and told me that I was rebooked on a flight at London City Airport. She was more interested in finding other passengers on her list than answering questions about how to do this.There is no shuttle bus between the airports. I had to collect my luggage, travel across London on the Elizabeth line and then wait hours before I could check in at London City Airport. It would have been helpful if I was told that baggage from cancelled flights are placed at carousel 11 instead of the carousel for the flight I arrived on. I wasted an hour due to this. I wasn't told that I needed to take the Heathrow Express to Heathrow Central, change to the train for Abbey Wood, get off at Woolwich, trek to the Woolwich Arsenal DLR station and take the DLR to London City Airport. With heavy luggage. I wasn't told that my voucher for food was only valid at Heathrow. I had to pay for the transport myself, there is no reimbursement if I accept the rebooking.Here is the worse part of this, my cousin was also supposed to be travelling on the cancelled flight. She arrived later and wasn't met on arrival so she went to their desk and was rebooked on a flight from Heathrow later in the day. I wasn't even told I had a choice. The lack of information or support is staggering. After this experience I won't be travelling with BA unless I have no choice whatsoever.
| 1
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Grupo IAG
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After a 14 hour flight whereby paid for extra seating , seats was awulf didn't recline! Spoke with the crew who didn't care. Also when ask do we want drinks. Ask for tea. Was a tea coffee service. Was told. I bring you one shortly. No show. Ask another crew. He got the tea. Plonk there. No milk nothing to stir once asked for milk. Explained the seat issues. The crew replied. You booked them. Cannot do nothing! No care. Then walked off. Sent email to customer service. They sent £100 e-voucher...doesn't even cover the cost for the extra payment for so called better seats. When I sent back a reply to state this isn't a refund for the extra cost. I'm told. I have to understand there are other customers and BA need to be fair to them. What does that have to do with my individual case? It's so shocking. Hence return flight I've book with another airline I have used before. The saying goes if its not broken don't fix it. Should never used BA for the flight out. Absolutely nasty CS service.
| 1
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EasyJet
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After a 25 minute phone call to Easyjet, I've managed to change the flight to London Gatwick, so I'm amending my star rating.I have return flights booked London Gatwick to Turkey for September. They have twice changed the return flight to return to Luton Airport. I paid extra to change the return flight to Gatwick on the following day. Now they have cancelled this flight and booked us back on the Luton flight of the previous day! This is despite the fact there is an alternative flight to Gatwick on the following day, that is the day of the cancelled flight! I need to speak to someone but it seems impossible to do so and my email is so far ignored. Why would I want to return to a different airport if my car is at Gatwick? What are they playing at? Poor and shoddy service!
| 3
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Vueling
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After a 3 hour delay our flight from Santiago to London was cancelled.No information or accommodation was provided for hours and an indirect replacement flight was offered 4 days later.Had to book accommodation and replacement flights at enormous personal cost myself. The company has no email address and the customer service is dreadful. Will have to go via a legal company in order to get my travel expenses back.Travel with them at your own risk..
| 1
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