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Review
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10
Lufthansa
After a 6 hour delay and compensation of a 15 euro voucher for refreshments I applied for compensation under European regulations for delayed flightsResponse from airline not our fault traffic control etc although pilot had told us due to staffing problems we missed our connection basically they didn't want to know and said case closed not for me it isn't accept no responsibility and our flight out was 2 hours late for the same reason will never fly with them again
1
Norwegian
After a 6-hour delay our flight was cancelled. Norwegian has no US partners and so is unable to assist in rebooking with another airline. They offered a full refund or a 75% refund if we went on a flight with them on a leased airplane 2 days later. The full refund would only cover a fraction of the cost of a last minute flight on another airline. We opted for the re-scheduled flight. The leased plane was an old plane with narrow seats that did not recline, no airvents, PTV screens, and no amenities for our business class fare. After arriving home, and doing the proper paperwork and resubmitting parts of it again and again, they were refusing to refund the 75%, saying the flight cancellation was not their problem. We had a text that verified their promise, and so they finally relented. Do not expect any help if your flight is cancelled. You are on your own.
1
Ryanair
After a Lovely holiday in PortugalWe arrived at Faro airport 3 hours early to board our flight back to Bournemouth.We checked in-passed security and were told to go and wait at gate 324 to board our flight as we were early.When we got to gate 324-there were hundreds of people at the gate waiting to board 2 planes to 2 different locations back to the UKWhen we were just about to go through the gate to board our plane the completely useless gate control staff were clearly very tired/young /unhelpful-fed up- rude and did not call out on loudspeaker or try to guide any of the mixed up queue of passengers towards the gate for Bournemouth and Stansted.The young Girl at the gate told us we were too late to board our plane that was directly Infront of us and smiled telling us we need to go and book another flight thinking it was funny!!We now have no flight home this morning ,we are stuck in the airport for another 12 hours,we have lost 2 days work and now have to wait for a completely different flight leaving from Faro at 9pm tonight to Bristol !Bristol airport is 200 miles away from my house-so now we additionally need to get a train and taxi home when we arrive in Bristol costing us even more wasted time stress and money!The Airport staff did not call out any flight prompts on loud speaker or call any of us to move forward in the queue to board the Bournemouth flight,the queue was simply a mess of passengers waiting to board 2 totally different plane's!They left us completely stranded while smirking at us in the most antagonising way.The airport is completely unorganized and many of the workers are very young with what seems to be "little" or no airport experience or management skills .This mistake they made has cost us £400 extra in travel and 24 hours lost time . Disgusting service
1
EasyJet
After a bit of trouble trying to change a flight online, I managed to get a live chat with customer services. The customer service advisor was extremely helpful and sorted my change of flight immediately.
5
Iberia
After a couple of flights within Europe, where COVID precautions were respected and/or enforced, we faced a stressful situation. A whole family decided not to wear masks (just around the necks) in order to talk, eat the whole meal they had brought etc... They were on the other side of the corridor, 3 of them. The crew did not enforced the current regulations. We kindly demanded the crew to ask this family to wear mask. They did not. They ran away from them! They were afraid of being contaminated, we believe. We are afraid of having been contaminated. What could we do? We could not escape from the flight. We were prisoners.
1
Ryanair
After a couple of months of being ignored by their customer services department I will absolutely never fly with the company again.We paid for and pre-booked our seats for our flight home from Rhodes, and the plane was told it would not take off unless someone moved seats to the emergency exit one (a child was sat there I believe). With no volunteers my partner and I were abruptly told we were the ones to move and that was that, but were told we would be sat together. Across the aisle is not sat together. Now I do not enjoy flying at the slightest and this panicked me and the flight was not enjoyable.On returning to the UK, we spoke to the airports customer service desk who told us that we would get our money back for the seats as we had to move.The website for Ryanair gives very little option when trying to claim a refund for explanation why and my partner ended up writing a document to attach to the claim.We were eventually told that it wasn't their fault they moved us and we weren't entitled to a refund and closed the claim. Completely ignoring that we had also told them my partners suitcase had been broken at some point from us leaving Rhodes and landing in the UK. Which lead to us having to contact them again and receiving yet another slow response to tell us to claim from our travel insurance.I have never been so poorly treated by a company in my life and in future would rather pay the £10/£20 extra to fly with a much more respected company, as I do not think we saved that much compared to flying with someone else.Horrible end to what was a lovely holiday. I am glad we only had a return journey with Ryanair.
1
Jet2.com
After a delay due to the plane not having left for Innsbruck due to snow in Manchester we were welcomed onto our flight from Innsbruck to Manchester by Alex who was friendly and very helpful.
5
Ryanair
After a delay of (1h 45M) in Morocco Marrakech Airport,We were landed at Birmingham Airport instead of Manchester Airport,Very late at night and we been waiting for a solution from RYANAIR for more than 2 hours with my family and two little kid's,with lot of stress,after all told us to sort or self out,Those responsible for RAYANAIR promised us at the airport that all expenses would be paid.unfortunately my car was in Manchester Airport,Anyway We called a taxi to take us home.I took train next day to manchester airport to pick-up my car.About the refundAfter a long period of conversations and interrogations, we did not achieve anythingor reimbursement request is stuck in front of a dead wall.
1
Wizz Air
After a delay of almost an hour, they crowded all the passengers in 3 buses and then they made us wait in front of the aircraft for about 20 minutes. People were getting sick because of the kerosene smell. After all this wait they announced that the flight was cancelled, I don’t recommend this company at all.
1
Ryanair
After a delayed Flight, 1st December I was awarded compensation, still not received it despite being told every week for the last 5 weeks in will be in my account every week. Still nothing.Numerous emails with agents to be told something different every time.Very poor customer service
1
Lufthansa
After a delayed flight with KLM from Edinburgh to Amsterdam, and missing our connection, we were booked on to a Lufthansa flight from Amsterdam to Berlin via Frankfurt. Lufthansa flight delayed by 2 hours and our connecting flight in Frankfurt cancelled until the next day. We enquired about our luggage and were told by Lufthansa staff that the luggage goes with you, don't worry. Arrived in Berlin next morning and no luggage. We filed a lost luggage report and said we fly out on the 11 August, and went to our hotel. Our entire holiday (4 days) without luggage. Spent most of the 4 days on the phone, and buying spare clothes and essentials. We were told by 5 different people our bags had been found and would be on their way. Once arriving it would take 24 hours to be cleared by customs, keep checking the website. I asked twice if someone could phone us, which never happened. The website is absolutely useless. It says "we are working hard to locate your bag". Then it says it has been found and a courier would be allocated but there could be delays. We were not at all confident that our bags would get to us before our flight out of Berlin so we changed our delivery address from our hotel in Berlin to our home address. Surprise, surprise 1 bag had been delivered to the hotel, with a damaged handle, on the morning we checked out, 11 August, even though we received an email saying the bag was with the courier and would be delivered on 14 August. Arrived at airport and went to the lost luggage section. To our astonishment we were actually able to locate the second bag. Lufthansa used to be a reputable airline but we would not give it 1 star. If something goes wrong the call centre and website are useless and you are left to do everything yourself. We were looking forward to visiting Berlin after our last visit in 1978. Thanks Lufthansa for ruining our visit.
1
Iberia
After a delightful trip to Las Palmas, I was delayed by the rude and incompetent personnel of Iberia at the airport for about 20 minutes in order to prove my immigration status in the UK after Brexit. I travel on my ID card which is allowed under the EU-UK withdrawal agreement in my situation. If the macho manager of Iberia knew how to read (in English, I know, I am asking too much but maybe the EU provides a Spanish translation, no doubt), he would have been able to read:"2. Are carriers or airlines obliged to check my EU Settlement Scheme Status?Carriers or airlines are not currently required to establish an EU citizen's immigration status, or their entitlement to travel on a national identity card, when deciding whether to bring them to the UK. They only need to check that they have a valid passport or national identity card.While carriers' or airlines' liability charges will not be imposed where they bring a passenger to the UK on an ID card when they are not entitled to use one – this will change in future once technological systems are in place that allow carriers to check whether people have the right to travel on an ID card or not. If passengers are refused entry at the UK border, it is generally a requirement for the carrier bringing them to the UK to return them." The agreement is available online, unfortunately can't post from here.Of course, if the technology was in place my registered with the UK gov ID card would have been quickly verified by Iberia but currently Iberia does not offer as much as snacks or even water on their flights (yes, not even against payment), so perhaps that tech upgrade will take time...When boarding the plane, I mentioned to the manager that he might do well to inform himself about EU law. He responded that "you should have never been a part of the EU!". A bit or a lot racist, just ignorant or a bad day? Or business as usual for Iberia to treat their passengers like that?I am not even going into the £ 15 out of nowhere fee for online check-in...Quite frankly, I would prefer an all automated experience if this is what you get from humans whose language one tries to somewhat make themselves understood in...Never ever Iberia, fortunately other airlines fly to the island.
1
Grupo IAG
After a difficult day, I was refused onto my flight to New York because of a problem with my ESTA, Its Christmas & most of my family had to leave without me…Some of the staff were very unhelpful, the lady supervisor wasn't interested in helping at all..?!, But after a new ESTA application was approved, I was free to fly & was helped enormously by a lovely boy called Harvey, he went above & beyond to re book my flight, & really couldn't have helped more, Shame there aren't many more Harvey's in BA, his Customer Service was exemplary & I really couldn't be more grateful, restored my faith in human nature…
5
Vueling
After a fantastic holiday in Italy and Greece, we turned up at Rome airport only to find that the BA flight we had booked was being operated by Vueling. Despite the fact that we had a BA flight number and queued at the BA check in for over an hour, the rude staff proceeded to turn us away and sent us to check in with Vueling! After another hour in endless queues, we finally checked in and were sent to the gate. We then had our flight delayed hour after hour for over five hours until we finally boarded the worst aircraft you have ever seen. No legroom. Dirty, hot and smelly. No information from either BA or Vueling and no one to be found to help or apologise. I will never fly with BA or Vueling again. I will also never travel to Rome's appalling airport again either. Rude and unhelpful staff everywhere, totally disorganised and thoroughly dreadful.
1
Ryanair
After a few complications with the online claiming process. I finally managed to successfully submit a claim for a delayed flight on Friday. I received an email on the Monday that my claim had been accepted and payment would be made within 21 days. The payment was sent the next day in Tuesday. Absolutely brilliant. Thank you Ryanair.Just to add, I have never had an issue flying Ryanair and sometimes flight delays just happen. I have always found the front line staff are decent. of course they have to follow the company rules and enforce certain extra charges but these are well known before you book. For the value, I will continue to use Ryanair.
5
EasyJet
After a few minutes Hamza solved my problem
5
Grupo AirFrance-KLM
After a flight in Economy to Amsterdam I pampered myself with an upgrade into Business Class. The transfer in Amsterdam was easy and nice. I did not had to take out the computers and the liquids at the security check like three years ago. Amazing and so convenient. My stay at the lounge was nice and my favourite place was the open terrace. Boarding was easy and simple. A nice welcome on board and a most amazing crew. I felt immediately welcome. The single seat where I can get in and out without bothering someone else was very nice. In the sleeping position it was a bit claustrophobic for me, especially in the area of the legs. But otherwise the seat is nice and comfortable. The food was delicious as I have expected it. The KLM catering in Amsterdam is very good. They did a great job. The more than 11 hours flight was without any special problems. It was smooth and nice. Arrival in Mexico City was chaotic as always. Actually I must confess that the immigration was working very fast. But the receive the baggage was a bit of a nightmare. They moved it from belt to belt but finally the luggage got delivered. Thanks again to the crew. They were all amazing and did go a step further than they need to do.
10
SAS
After a full fair flight between Tirstrup and Berlin, where the leg over Sweden canceled. After hours of waiting in line, and then long debating of rights to SAS provided accommodation and food, SAS finally gave in and gave us hotels and a rebook to the day after.SAS rebooked me on a flight the day after, but to service more people did they service the route with a bigger plane. This meant there wasn't enough crew onboard to offer coffee or food. It also meant that my seating upfront (full fair service) wasn't provided.Instead was I given a seat in the back, without the meal which should have followed my seating class. When I asked SAS to reimburse me for the difference between a full fair ticket and the product supplied, they rejected, with the notice that accordingly to their system I was given the right service.Honestly SAS, this is no way of treating your client. Putting your systems over people. Ask your staff what happened, should you still choose not to trust your clients.A very VERY unsatisfied client, this has impact on my choice of future flights. Where possible I'll chose any other company over yours, and I urge all others to consider doing the same.Guldmannn
1
Turkish Airlines
After a great vacation my family was ready to get home to the US, flying from Vienna to DC via a 1.5 hour layover Istanbul, booked directly with Turkish Airlines. The flight from Vienna left late, and had passengers crowded into the transfer bus (from terminal to plane) for around a half hour, and before that the boarding was already delayed too. When the plane opened its doors in Istanbul, our connecting flight was already pushing off. At no point was there any communication from Turkish staff about the delay, and there was no information for people with connecting flights. When it got close to landing time, we hit the call button hoping to find out some details and maybe be let off the plane quickly so we wouldn't miss our connection, but it was ignored. Once we exited into the terminal I asked Turkish staff and they sent us to a desk where they issued us new tickets for the next day. They told us we'd be put up in a hotel, and said to exit via passport control and get an e-visa, then go to the hotel desk. Exiting was confusing because although the Exit sign is humongous, it is not visible from that desk, and when we did finally find it and went through, it was cordoned off and looked like we weren't supposed to go there. On a second attempt the airport staff there let us know which way to go. We got our e-visas ($30 each) and exited via passport control. We felt Turkish should have covered the cost of the e-visa since the delay was their fault.We checked in with the hotel transfer desk and got on the bus. That process was smooth, but again with bafflingly little communication. We were never told where the hotel would be, which hotel it would be, or how long the ride would be. It was over an hour. We still wanted to sightsee and it was close to the end of the day. The hotel was very nice and we were quite happy with it, but the communication could have been better.When we arrived at the airport for our flight home the next day, things went fairly smoothly. There was a ton of security. As soon as we entered the terminal building there was passport control and security, then again at the gate, and then another 3 passport checks as well as full bag search and pat-down for all customers. We felt safe. My mother had paid extra so that she could be seated next to the rest of our family, but with the flight being moved by a day, she had been relegated to another seat ten rows back. We talked with a Turkish agent, who issued a new ticket that was supposed to seat my mother next to us in an aisle seat; she told us the seat number and we confirmed that's the one wanted, gave us the ticket and we were on our way. We should have double-checked it because once at the gate we noticed the agent had NOT assigned the aisle seat but a middle seat nearby. My brother wound up giving our mother his aisle seat and taking that middle seat instead. It was an OK solution but just baffling when the agent said she was giving an aisle seat. Plus my mother did not get her $39 back for seat selection, even though she did not get the seat she selected.Boarding went by row, but passengers were left to figure that out for themselves (initially).. only once just about everyone was in line (many of them in the wrong line) was an announcement made. The row number signs are small and people cannot read them from even a moderate distance away. It would have gone smoother had Turkish staff communicated about the procedure earlier, or if they had more/bigger signage.The flight itself was wonderful. Staff are friendly, the food was delicious and fresh, cutlery was metal (a rarity these days), the entertainment system is one of the better ones around, the economy legroom was pretty good, the seats were comfortable. The temperature was mostly OK, but sometimes too hot. On our previous transatlantic flight it was mostly too hot. I did run into one issue with the entertainment system; I had wanted to connect to it using the onboard wifi, so I could play it on my phone, but never was able to connect to the wifi, despite having a Miles & Smiles account and following their steps. The Turkish website is generally difficult to impossible to use, with often baffling choices / options that simply don't work.Conclusions: Turkish is great in the air, less so on the ground, and needs to work on communication on the ground and in the air. I might fly them again if flying direct, but will avoid flights with connections.
3
Grupo IAG
After a grueling 14-hour flight from Singapore to London, we were subjected to an additional 2-hour wait for our luggage at Heathrow Airport. I felt particularly sympathetic towards parents with young children who were clearly exhausted. Many passengers whose families had driven long distances to collect them were left in a state of uncertainty. Unfortunately, British Airways provided no accountability or assistance during this ordeal. Overall, it was a frustrating and deeply disappointing experience.
1
Grupo AirFrance-KLM
After a immaculate service and presentation by a certain airline from Qatar to Brazil. This airline was like flying with a pauper. The 777 inside looked tired. The seat pitch was poor and when the person in-front reclines then it becomes uncomfortable. Yes I flew economy. But many airlines provide gracious service in economy. This airline offered none. The tray area was greasy & sticky, old tissues from other passengers inside the magazine holder. A measly small pasta with tiny salad & flavorless dessert. AVOD with no music just pre-recorded podcasts. Cost cutting has been taken too far and service is non-existent. Never again.
3
EasyJet
After a legitimate delay in accordance with eu261 I approached easyJet for the compensation entitled under the legislation. I supplied boarding passes, copy on the voucher emailed to me on the day of the delay, screenshots of flight and booking from my account on easyJet website and have been fobbed of because my booking has a different email? I booked using the email registered with my easyJet account and I have copies of boarding passes etc.I log into the account with my email and the holiday and flights are displayed.It's like dealing with a brick wallFaceless, obstructive and untrustworthyAvoid like the plague
1
EasyJet
After a lengthy process of questions and providing answers, you then decided that because I'm an Easyjet Plus member you can't help me.Perhaps that question should have been asked at the start of the conversation, not in the final stages.
1
EasyJet
After a long time in the queue, we were not allowed to enter the airplane under the excuse that we needed a disposable mask instead of a fabric one. However, this had not been informed previously, not by email or easily found in their website, or even before we arrived to the gate (even during the half an hour in which we waited in the gate queue). No disposable masks available to purchase anywhere near the gate. Should this information had been said before, we would have had time to look for one.
2
EasyJet
After a long wait for the chat, I was put through to Nada. She quickly understood the problem and very quickly and efficiently resolved it for me. I don't often leave reviews but her service was excellent and sets a high standard.
5
Ryanair
After a long wait to speak with a customer service agent, I finally got through to one. When asked for the flight number, I began checking my email for the information. However, the representative brusquely remarked that the long wait was due to customers not preparing this information in advance. She then hung up on me without any greeting or informing me that I needed to call back after finding the information. This entire interaction lasted only 60 seconds.
1
Ryanair
After a lot of bad news about Ryanair I would like to say we flew out of prestwick on April 1st the flight crew was hilarious joked with passengers & had us all laughing very good flight arrived at benidorm on time came home on 8.th April yet again thanks Ryanair no problems great service no complaints we will use your airline again.
5
Grupo AirFrance-KLM
After a missed flight (due to KLM's strange booking with only 40 min. transfer time) I have today tried to request a compensation.So after spending a LONG time filling the request form, putting in my name several time as well as many other "needed" information's.... only to experience the final Submit button not working. (very convenient for KLM and unprofessional I think 🤔)
1
Lufthansa
After a missed flight connection due to late arrival Lufthansa transferred us, a family group of 4, to a new flight arriving 10hrs later. Compensation was claimed online and a couple of weeks later an email was received advising acceptance of the claim for 2229CHF (we live in Switzerland) with a link to enter payment details. So far so good you'd think?Since then it's a case study in customer dis-service. The link for payment did not work, which we promptly advised LH. The response was basically ' it's been used and tough luck'.Strange thing is that the email with the link was sent a Saturday, apparently used less than 10mins later with LH claiming they paid the same day.. Saturday is a non-banking day.LH only advised the paid to a German bank account the amount of 2400euro… different amount and currency to the offer and to an account in a country they know we don't live.. when we complained they essentially accused us of fraud… but I think we really know which of us is committing the fraud here LH… !!!We requested a proof of the alleged payment to inform the police of a potential fraud but silence… LH can't , or won't provide any evidence related to this fraud.Which business would not be bending over backwards to investigate such issues related to their payment and internal controls , as well as their reputation.But do this to enough customers over a year and save yourself millions..
1
EasyJet
After a moderate 28 minute wait.Suliman was very helpful and helped our interaction.Thanks
4
Ryanair
After a nightmare at birmingham missed the connection at ibiza. Plane was still there and before take off time but they refused to let 10 of us on. Had to rebook for flight 8 hours later which turned into 10 for madrid. Missed my booked transport from airport and was too late to book into hotel do no hotel. I think that just about sums up my experience with this total waste of space cheap excuse for an airline. Oh and the staff do not give a flying one just look at you with a miserable facial expression
1
EasyJet
After a particularly poor service from Luton to Inverness several weeks ago, with the flight leaving over 3 hours late, passengers being mislead about the delay, being forced to stand at several gates for well over an hour and provided wrong information and no food or water, I thought I would write to EasyJet and point out the poor service everyone on that flight received.I hoped someone would eventually answer all the points I raised, but instead after a couple of weeks I got a cut and paste email about frequently asked questions.Be in no doubt, EasyJet don't give a damn…..Vote with your feet ( I have ), and use another airline.EasyJet are a shambles
1
EasyJet
After a phone call to your company and speaking to a rude and unhelpful staff member this evening I was so upset and stressed out. However the person who answered this chat was AMAZING!! They were so patient and understanding I felt they really cared about my issue. They were exstemely helpful and polite and I felt went out of thier way to help me, they were so positive and made this really easy for me which is what I needed because I was so stressed. They really reassured me and put me at ease and they were able to fix my problem so easily with no stress. I cannot thank this staff member enough they are a credit to you team and I cant tell you how relieved I am that they resolved my issue, if you give out rewards or anything this person deserves one 1⃣
5
EasyJet
After a relatively short wait the service received from Julius was first class ! Extremely helpful and able to assist with my query.Have used Easyjet for many years and this is why, reliable, informative and very helpful if you have any questions.
5
Ryanair
After a short flight to Dublin I was very surprised to see a sign which read "welcome to Amsterdam" on my arrival. Upon enquiring with the Ryanair staff it became apparent that I had in fact purchased tickets to Amsterdam after a heavy night. The staff at Ryanair were so helpful. With big smiles and some lovely laughter they showed me the chair I could sleep on for 14 hours while I waited for the next available flight back to the UK. They even showed me the vending machine so I could enjoy well earned latte and an Edam sandwich! When in Holland! All In all it was a great experience. The only reason I did not give 5 stars was the flight landed a few minutes late. Happy days!
4
EasyJet
After a short wait Daniel, the easyJet chatter, was very helpful and informative, and polite.Well done
4
EasyJet
After a short wait, they understood my issue immediately and suggested a remedy.
4
Jet2.com
After a slight delay we were only minutes late for landing. Cabin staff were friendly and efficient. Good service at a good price.
5
Turkish Airlines
After a sub-optimal flight experience from Jakarta to Istanbul, in which the plane was old and dirty, food was very bad, the plane overfull and the COVID protocols not being administered at all, I was planning to fly back to Jakarta weeks later. Due to COVID they have rescheduled the flights a couple of times. After 4 times of cancellations I finally had a confirmed flight back to Jakarta. At the airport in Amsterdam it was complete chaos. Turkish Airlines was greatly understaffed and most people had to wait for more than 1.5 hours in line before able to check in. When it was finally my turn the ground staff did not recognize my resident visa. Even after providing all the necessary information and talking to the supervisor on the phone the ground staff decided not to let me check in. Again, all documents were in order, the ground staff were just not aware of this type of visa. I asked for a reschedule so I could discuss this with Turkish Airlines customer service. In the days after this I spent hours on the phone with the customer service of Turkish Airlines to inform them about all the VALID documentation I had to be on that flight. After a week or so, I decided to buy another ticket from a different airline, KLM. With exactly the same visa and other documentation I was able to take the flight back. After coming back I reached out to Turkish Airlines many, many times, but they have basically ignored all my arguments and documentation. They have just decided not to solve this issue at all. I understand that this is a choice from their side, which unfortunately will also trigger a very clear choice from my side. I will never recommend this airlines to anyone and I will never fly this airlines again.
1
Jet2.com
After a sudden death in the family Jet2 helped me get back to the UK from Tenerife the very next day without charging me for changing flights. This was much appreciated on a really difficult day. We were particularly thankful for the helpline with a human being at the other end. Other airlines should take note.
5
EasyJet
After a two hour delay and loads of confusion Easyjet cancelled our 15.25 flight from London Gatwick to Dalaman Turkey on the 27/6/24. We where told by the ground staff that due to no crew our flight was cancelled!!! they shoved a piece of paper in our hands with a number to ring. We where then frog marched back to passport control and then told to collect our luggage and head out of the airport. Everyone was in disbelief. After we got our cases my husband and I headed to a coffee shop to reassess our options and try to ring easyjet. Every time I got through the line cut off. Nine phone calls later we where told next available flight was the next evening at 9.55pm. So they booked us on to that flight, that meant we would arrive at 5am 29/6/24 two days late.I managed to get us booked into the premier inn for the night at a cost of £143.00 including breakfast but we had to check out at noon!! That meant 10 hours of hanging around Gatwick airport which wasn't ideal. I rang easyjet again as we where on a package holiday I had had no email regarding our accommodation or private transfer seeing we where arriving two days later. The agent said oh I don't know leave it with me I'll ring you back. This was at 2pm so they had a enough time to get back to me. Infact she did at 6pm yes transfer was OK SO should the accommodation. Our rearranged flight did take off and we arrived in Dalaman Turkey at 5am 29/6/24 two days after we should have. Our private transfer was waiting for us, however when we arrived at the accommodation they had sold our room as no show!!! Great easyjet had not informed the appartments we where arriving two days late and to hold our room. The night manager made a phone call and we where given a room.I've submitted two claims one for compensation as we arrived over 40 hours later than we should have and one for our accommodation at Gatwick both have been declined as their excuse is a bird strikeing the aircraft and crew going over working hours. This was never mentioned at any ground staff or when I asked why our flight was cancelled in my numerous phone calls to easyjet. We lost two days of our holiday and easyjet don't care and won't pay what is owed back to us.EASYJET TAKE YOUR MONEY AND NEVER PAY COMPENSATION. They are an awful company and WE WILL NEVER TRAVEL WITH THEM AGAIN.
1
EasyJet
After a wonderful holiday in lanzerote, our flight was cancelled (it actually landed in Fuerteventura because they claimed a storm was coming in but it was already 3 hours late). After waiting round the airport till midnight we were offered accommodation and taken to a hotel on the other side of the island (bare in mind we have 2 small children travelling with us) on arrival at our hotel we were dropped and left to find out it was an adults only hotel and they could not accomodate us (understandably). Said hotel went out of their way to organise a new hotel and transport. We had to travel another hour across the island arriving at 2.30am. very tired mums and dads and children. We were told a taxi would collect us for a rescheduled flight at 9am...no taxi arrives so we have to pay out of our own pocket to get to the airport! Furthermore because of the cancelled flight from Lanzerote to Manchester, we then missed out flight from Manchester to the iom. after a phone call with easy jet they said to book a hotel and re book another flight which would cost us £400 no thanks). We were told any hotels and onward travel would be reimbursed. We ended up having to get a train to Liverpool and boat to the isle of man which easy jet are now refusing to reimburse us for! Absolutely shocking customer service!
1
Ryanair
After all the recent press about Ryanair, I must admit I was a little nervous about my flights, so I am writing this to give due credit for the efficient service and both flights being on time.Although the queues for boarding were "organised chaos" on both sides - we'd paid extra for "priority" (because of the 2 bag allowance) and I was glad we did.Yes there are hidden extras for seat allocation etc and inflight food/drinks are costly - but to get a fully inclusive return flight to Rome for less than £100 is still a decent deal and I would definitely use them again!
4
Grupo AirFrance-KLM
After an 11 hour flight, then a 6 hour layover in Paris, Air France rejected my boarding pass when scanned for boarding telling me the flight was full and a group of passengers were to fly on the next day's flight, on a ticket and prepaid seat they were fully paid for in advance. I had to spend the night in Paris airport hotel and wait for the next day's flight to Yerevan. Air France without notice to it's passengers' to increase their profit margins had decided to fly a smaller plane to Yerevan on July 25th, without having concern for leaving their passengers and their luggage behind. Air France supervisor finally after all their passengers had boarded showed up without apology threatening the furious passengers with police. Fortunately the French police was more civil than Air France supervisor, they stayed out of Air France dirty laundry and left them to sort the mess. Finally when some of the passengers were given seats their carry on luggage was checked in and the checked in luggage left behind. Without compensations a claim was filed on their site but the site did not allow for a delivery address. Two days later AF called telling me I had to pick up my luggage at the airport when I had included a primary residence address on the claim. Apparently I had not provided a local phone number and my international cell phone number was not acceptable for a local delivery. When contacted the Local Yerevan Air France office the sales desk agent was just as loud and rude as the supervisor in Paris. Not once they showed remorse for their lack of professionalism or showed customer service. I presume Air France agents are trained in finding obstacles instead of solutions, Have no concern the stress and health risk they pause to the passengers with their irresponsible behavior, pass the buck and scream loud to silence the exhausted passengers instead of listening. The ordeal is exhausting and Air France conduct and lack of customer service is unacceptable.
3
Grupo IAG
After an 11 hours flight from New Orleans we missed our connecting BA flight 7.55amThis was through no fault of our own and was totally Heathrow's fault. We were put on a connecting flight at 8pm yes 12 hours later.We are two pensioners who were disoriented and tired. We were denied an earlier flight even though there are flights to Edinburgh every hour.We continually approached customer services and were told they were no seats available even though they were still available to buy on the internet. We were also denied access to the lounge when my friend became unwell. Shocking way to treat people. Never again will I fly with BA no compensation offered
1
Turkish Airlines
After an all-day flight with a transfer in Istanbul, I picked up my luggage in Prague. There were no signs of damage through the foil. The next day, when unpacking, I discovered a crack in the shell and tried to submit the form through the website. I was repeatedly unable to do this, the send button could not be pressed. I contacted customer support. And she waited a week for an answer. They referred me to the same broken pages again. After many attempts and with a long time delay, I managed to submit the form. The answer came immediately that I had missed the one-week deadline for submitting the application. In response to my objections that it is their fault, they constantly transfer me between different departments and look for other excuses why they cannot compensate for the damage.I was very disappointed and will avoid this company in the future.
2
EasyJet
After an easy and straight forward booking to Switzerland for me and my girlfriend I had an order to deploy as I'm a serving soldier. This was out of the blue and sadly meant out trip to Switzerland could not go ahead. I did everything easy jet asked me for and once I provided the evidence they stopped replying to my emails. Believe me I would rather go to Switzerland than deploy where I have to go to and this is not a cop out, however I'm now set to leave very soon and still no sign of my refund despite them saying they understand and would refund the money.Absolute joke and seriously disappointed. Other airlines will be getting my money when I rebook upon my return.
1
EasyJet
After an hour (one entire hour !!!!) being put on hold in their call centre, I have given up. I can understand things are busy because of COVID, but then this is the time to show professionalism and provide a good service.
1
EasyJet
After an hour delay on the Manchester to Belfast flight, the Easyjet staff did not apologise for the delay. Instead when boarding, they announced if hand luggage did not fit the recently reduced gauge then passengers would need to pay £48. They proceeded to get their card reader out and stop everyone in the queue to check their bag. 90% of the flight was charged a baggage fee. The staff members found the passengers plees amusing and smirked while taking the payments. The extensive bag checks meant that the plane missed its allocated departure window, resulting in further delays. I have never experienced such bad customer service and I will NEVER fly with Easyjet again. I would advise to pay extra with another airline and hopefully they will treat you like human being.
1
EasyJet
After an hour of waiting, a consultant showed up, but after 5 minutes he left due to lack of response and did not answer my question.
1
EasyJet
After an hour of waiting, got fed up.
1
EasyJet
After an initial wait, the conversation answered all questions brilliantly. Thank you 😊🙏
4
Ryanair
After an over 3 hour delay from Budapest. Our aeroplane was diverted from Standsted to East Midlands. We were then told that they would provide busses to take us back to Stansted. After another three hour wait. They informed everyone we would just have to make our own way home. Absolutely disgusting customer service. I would never use them again!! Avoid Avoid Avoid!!!!
1
Ryanair
After an unexpected diagnosis of breast cancer I had to cancel a trip to Italy to see Andrea Bocelli in concert .I used the appropriate refund form on Ryanair 's website and was refunded the full air fare amount within 5 days !!I an very impressed with this service and it made my situation a little easier to deal with . I will continue to travel with Ryanair on my next trip to Italy .
5
Ryanair
After another terrible Ryanair experience It's time to call it a day with this budget airline.Far to unreliable and dishonest to be getting a penny more from me
1
Ryanair
After around 8 year's of flying with ryanair using same hand held luggage without a issueOne day your luggage is a way bigger and you need to pay 75 euro just because is 2 cm biggerMeanwhile others can have massive luggages but hey thank you ryanair for great service
1
EasyJet
After arriving into the departure lounge at Amsterdam Schipol airport, our flight was suddenly shown as canceled. Went into phone app and switched to a later evening flight, but app noted we had to have a paper boarding pass. There is no Westjet customer service staff or desk near the gates, and no staff except those at the boarding gates. We went to boarding gate at departure time and staff said should have gone back through arrivals to check in to print pass, and we were creating problems. There were at least 10 passengers in the same boat who asked for boarding cards to be printed. Easyjet cancels the flight then expects checked in passengers to go back to check in then back through security? Eventually a supervisor did print the boarding cards but seemed poorly managed, and of course not a $ in compensation for an almost 3 hour delay. Staff handled our plight badly. The flight was fine.
5
Norwegian
After being a loyal customer for many years I have now started looking for alternatives and prefer to pay a small premium with a different airline to avoid the terrible customer service Norwegian Air have started to exhibit, especially on their long haul flights. I have for many years felt a bit of pride that they originated from my home country, but as Norwegian air is becoming more like Ryan Air(a company I have avoided for near all cost) I am starting to feel more ashamed.Hopefully they will kick out their new leadership soon and get back to providing service worthy of flying human passengers.
1
Vueling
After being at Gatwick for over 6 hours just watching our flight on screens with the update time keep changing getting longer and longer. Had an email around 4 hrs in to say was issue with flights it's been resolved go to your boarding gate while airport boards are still saying next update in an hour. Just before 3pm got an email saying flight cancelled 4hours and 5 minutes after we were due to take off. We were next taken to a gate taken through arrivals to get bags and then stood around waiting to hear anything from anyone. The flights they next offered me were the next day with a 7 hour stop over in Malaga before going to Barcelona. Lost a whole evening and day of holiday with park tickets lost along with the car which was picking us up from Barcelona to our destination in salou, which then had to go at out from our own pocket. They contact you on social media to send you links to compensation which we have done but considering the terrible service we received already not got much hope!So they ruined a short holiday no customer service especially from John at Gatwick who just laughed at us for being cancelled and being kettled into an airport all day, as you know once your in through security your stuck there!
1
Jet2.com
After being called to the boarding gates we were eventually told to return to the waiting lounge due to a four hour delay. We returned to the lounge which was 15 minute walk away and watched the board for updates. There were none. 2 hours later and still no updates on the board, our names were called as a final call to the gate. We literally ran the 15 minute journey back to the gate and boarded the plane exhausted. Only to then wait a further two hours on board for the take off. Very poor communication. And it's not the first time.
1
Wizz Air
After being checked and going trough the passport control we were told that our flight was canceled. We ended up rebooking the new flight by paying additional $200 to be able to have five days that we planned. On our way back waited 5 hrs because of the delay, and rest of the experience I would never wished anyone to go through. This was my first and my last touch with this airline.
1
Ryanair
After being constantly up sold by Ryanair to checkin 20kg of luggage- I finally took the plunge. Here I am in a hot check in hall with my luggage at 4.20pm in the afternoon and just been told that check in doesn't open until 5pm - boarding is at 6.30pm and the airport is dead due to Coronavirus???? I'm never checking in my luggage again. More hassle then it's worth!
1
EasyJet
After being delayed by over 2 hours, they were too late and diverted to Nice, dumping everyone in France as opposed to Geneva, Switzerland. Told by cabin crew that we would be bussed to GVA, but only one bus for all passengers on a full flight. Told that there were no more busses and 'find your own way' - at 02.30 and at least a 2 hour drive from Geneva! No taxis available nor hotels. Truly awful experience - I bet the flight crew got hotel rooms. Absolutely no support for over 100 passengers stranded.
1
Turkish Airlines
After being disconnected 3 times an agent finally processed a change of one day to a business class itinerary from the US to Tel Aviv, but booked it in economy though the ticket was business class. She said it was her fault, but that the "back office" had to fix the issue and she would call me back. The international flights were removed from my paid itinerary. She did not call back, and upon calling I waited on hold 14 minutes while an agent checked into it and then the call went to someone who told me I had to call back "after 15 minutes" for some reason. This will be the 6th call that so far has taken over 2 hours for a simple date change of one day for a return.
1
Vueling
After being hung up on twice by 2 customer service agents I am absolutely enraged with anger. Never will I choose to fly Vueling again, and I will forever tell every single traveller I meet NEVER to fly Vueling. They are running a complete scam with zero care for the customer.To explain my case:I originally had a flight with reservation number on the 20th JuneI was considering changing the booking to 22nd June but was not sureI was interested to see if there were any costs involvedI could see there was a $0 difference in fair priceI selected the flight and clicked 'continue' hoping to see if there was any change fees involvedWhen I clicked continue it automatically changed my flight without any request for confirmationAs I never wanted to confirm the change I tried to change it back to the original flight on the 20th June 2021 at 12:20pmI was then informed it would cost me 37 euros total for the difference in fair priceObviously this is ridiculous as I have already paid the full fair price. There should be no difference in price.I decided to call the customer service expecting this to be easily resolved. Instead I was hung up on twice and told "sorry its the policy, you must pay the difference in fair price". THERE IS NO DIFFERENCE IN PRICE. I PAID THE FULL PRICE!!!!!I have never been more disappointed with a customer service experience. As a general piece of feedback, Vueling should know that customer service is supposed to do exactly as its name suggests, its job is to SERVE THE CUSTOMER.Where there has clearly been a mistake and a flaw in the website design, all good companies will apply common sense and resolve the customers issue. Without customers you don't have a business. Considering how hard the airlines have been affected by Covid I would think that Vueling would be doing everything it can to deliver a positive customer experience.If Vueling continue doing things like this and disrespecting your customers, there is zero chance that it will be around in 10 years time.
1
Grupo AirFrance-KLM
After being online trying to book a flight for best part of 6hrs last night, I was repeatedly unable to complete the booking "sorry something went wrong because of a technical issue". Felt reassured that had guaranteed reservation with code for 24hrs but that is a CON as 24hrs soon goes when spend nearly 2 hrs trying to get someone to answer phone line (BTW get cut off after waiting 30mins and have to dial again) and no reply to WhatsApp contact. Now looking to travel by Eurotunnel.
1
Wizz Air
After being relentlessly milked for €150 at the airport for the privilege of surly staff to print our boarding passes (in between making personal calls and delaying the process), a fairly mediocre flight was followed by a 20 minute delay in a boiling hot plane, waiting for the staff to get the plane doors open. You would have thought this would have given them time to get the baggage from the plane and onto the carousel in the airport. You would be wrong. At the time of writing, the baggage had taken more than 30 minutes to find itself from the plane to the carousel, mere metres away. This entire review, in fact, was written during a mere fraction of my waiting time at the carousel. Would not fly with Wizz Air again.
2
Grupo AirFrance-KLM
After being separated from my husband for two months, we were finally reuniting for our big move to Denmark. To make the journey special, my husband and I decided to upgrade myself and our son to business class—a costly upgrade, but one we felt was worth it for such an important life milestone of a trip. It was supposed to be a special treat to make the journey comfortable and memorable.However, things took a disturbing turn before the flight. After the flight attendant learned about my epilepsy, they made a point to go get the captain to "decide on how to deal with this," implying that I could be removed from the flight and ultimately not reunite with my husband. This was not only unnecessary but also deeply insulting, especially since my epilepsy is mild and well-managed. We had even paid for a family member to accompany me and our son on the trip, specifically to ensure everything went smoothly and to provide extra support if needed.As if this wasn't enough, I was also informed mid-flight that there was no meal I could safely eat, despite having arranged a gluten-free meal well in advance. I even called KLM two days before the flight to ensure the meal was transferred to my upgraded seat and was assured it would be. Instead, I was left to endure the entire flight without any viable food options. When I expressed my concern, the flight attendant berated me for not bringing my own food—even though KLM customer service had assured me everything was in order. This added insult to injury, especially considering the amount of preparation I did in advance to avoid exactly this kind of situation.Millions of people with epilepsy, and even more serious health conditions, fly regularly without issue. I don't understand why I was singled out and treated this way by KLM.We spent the extra money on business class to make the trip special, but KLM failed us in every way. The lack of accommodation and the way I was treated were unacceptable.
1
Jet2.com
After being taken ill on holiday I needed assistance at the airport.The staff in Fuertaventura and Birmingham airports were so kind, friendly and efficient they made an awful experience much easier to bare.The staff on the flight were absolutely lovely they were so kind and friendly I'm a terrible flyer and they put me at ease making me feel safe. They were so happy smiling and joking keeping everyone entertained throughout the journey.Wonderful experience.
5
Iberia
After being told on the phone that I would get a voucher because I couldn't fly during covid, Iberia changed its mind, cancelled my voucher and asked me instead to board the plane that had to take off in a few hours. As I was I unable to board the plane in such a short notice, customer service reassured me that this was an internal mistake and that they would issue the voucher in any case on the next day. Since then (6 months ago), I am still unable to contact them, the customer service can't find my booking anymore and I'm being treated as a liar. Iberia doesn't even want to refund the airport taxes.
1
Air Europa
After being used to the overall good service and friendly attitude of the flight crew of Air Europa, it was very disappointing to see the decay in both. During the eight hours flight that departed Miami at 11:30pm, we were served only one meal, it was poor quality and only one choice, no drinks except water was offered during dinner. Snacks and breakfast were excluded “to prevent interaction between crew members and passengers due to COVID’. However, the “interaction” seemed unimportant for selling the same items such as sodas, sandwiches and wine during the flight. If costs need to be cut, be upfront with customer and do not insult customers intelligence by offering lame excuses. I understand new regulations must be enforced but flight attendant’s rudeness and lack of professionalism were highly unsuitable.
2
Norwegian
After being worried by news of long delays from LA our flight left on time from Gatwick. The aircraft a 787 was new with reasonable legroom. Each seat had its own entertainment system with built in credit card slot for food and drinks. The return flight left on time and landed slightly early. Price was a bargain £440 each. Our only complaint was the same selection of films was there on the way back.
10
Iberia
After boarding and taxying at Quito we were stuck for two hours before the pilot said we had an engine failure and had to disembark. They then proceeded to make us go through immigration and wait another two hours for luggage. We had to wait for two hours for information on which hotel we were at and another two hours for a bus. No information on when our flight was and if it was even going to leave for nearly 20 hours. Finally we heard from hotel reception that our flight was scheduled for 10 pm at night (29 hours late). We boarded a bus to the airport. The flight was not live on the airport’s departures. When at the airport the check-in for business took 1 hour as the check-in was severely understaffed. The check-in put the wrong date so we were delayed 30 minutes at immigration while they confirmed the flight even existed. After taking off at 11:30 pm late, the pilot had the audacity to say “we were extremely lucky to be on this flight and that we should thank the technical staff” as we would have had to stay three extra days in Quito had it not been for them as other flights were full”,, merely stating “thank you for your patience”. The lack of communication by the airline was nothing short of abysmal. They lost our luggage on the way to Quito and we had to wait for four days to receive them in the Galapagos one hour before our boat left for 8 days.
1
Ryanair
After boarding completed 15min prior to departure, we were just left waiting for hours on the ground, without no info or what so ever. Low service airlines no. 1.
1
Ryanair
After booking 7 seats on a flight to Portugal in September of 2017 for April 2018, my husband died in early October. I tried continually to cancel his ticket and claim back the fare but to no avail. This has been a very hard time for me and my family and even though the wedding was a lovely affair it was overshadowed by our loss. Shame on you Ryanair for not giving me a refund and as for your "Live chat", you try explaining all this to three different people because you type a little slowly. I do not agree that "This problem has already been resolved " as an answer to my question of why I cannot have a refund. We booked some of the most expensive seats- at the very front and paid for priority booking .
1
Iberia
After booking Madrid-Munich, flight cancellation was easy. They did not charge me. Thats how effective Brand-management works - I would recommend them now, even while considering the danger in the airline-business.
5
Turkish Airlines
After booking a business class trip to Antalya, we received an email from Turkish Airlines (while in the air) that our return portion of the trip was cancelled.This is where the adventure really began…. After no alternatives were provided and multiple calls to the call centre with no return options offered we had to find and suggest options to try and get back home ourself. We were told all along that were were covered under the passenger rights so we would be appropriately compensated for the inconvenience.Well after being downgraded for one section and having to pay to spend an extra night in our hotel and over 5 hours on the phone to "Turkish Airlines "Customer Service" we had a solution that would take us almost three times as long to get home, but we had an option.Come the day of flight our entire ticket, both legs, was downgraded and we were being asked to pay extra to fly in the class we had paid in full for already!! Lucky after 2.5h of pleading with the ticket office at Antalya the manager fed up with awaiting direction and annoyed how were were treated by TK did the right thing and got us into the last two remaining seats on the second leg in our original class. (Thank you Mustafa!! )Well you think that would be easy now right…..? HA …No alas once we put in the claims for compensation as instructed by Customer service, under the EU passenger rights, we were informed that the airlines does not need to pay us anything as they send us an SMS over 14 Days before alerting us of the canceled leg.Let me be very clear NO SMS was received ever (I have telco evidence to support) and TK are unable to find any evidence of this "SMS" on their systems. As such the only confirmed evidence of us being notified was the actual day we flew out while we were in the air.So TK the best Airlines in Europe…. at lying to avoid obligations and payments to customers.Best Airlines in Southern Europe …. At dumping passengers and leaving them stuck abroad. TK customer service suggestion was to just request to cancel our return flight and find our own way back on other airlines! Really?For any executive of the airlines that would like to review our case please see the more then 8+ tickets issued so far … and we are not letting go of this either. TK feedback ##TK-8974079##. Please find the evidence requested under the burden of proof TK is obligated to produce.The last two responses from TK suggested that we are free to take legal action should we wish. I will instead wish to share the news wide on all social media and review sites to let others know how we and, as I am discovering, many other are treated by TK. I will avoid at all costs at this point to fly TK as I don't see them as an ethical or caring airlines and will not honor their obligates they state. Sad really as I loved Antalya and Turkey.
1
Turkish Airlines
After booking a business class trip to Antalya, we received an email from Turkish Airlines that our return portion of the trip was cancelled. After no alternatives were provided and multiple calls to the call centre with no return options offered we had to suggest options to try and get back home ourself. We were told that were were covered under the passenger rights so we would be compensated for the inconvenience. After being downgraded for one section and having to pay to spend an extra night in our hotel and over 5 hours on the phone to Turkish Airlines Customer Service we had a solution that would take us almost three times as long to get home, but we had an option. Come the day of flight our ticket was downgraded and we were being asked to pay extra to fly in the class we had paid in full for already. After 2.5h of pleading with the ticket office at Antalya the manager did the right thing and got us into the last two remaining seats on the second leg in our original class. Once we put in the claims for compensation as instructed by Customer service, under EU passenger rights, we were informed that the airlines does not need to pay us anything as they send us an SMS over 14 Days before alerting us of the canceled leg. No SMS was received. The only confirmed evidence of us being notified was the day we flew out while we were in the air. TK customer service suggestion was to request to cancel our return flight and find our own way back.
1
EasyJet
After booking a car through easyjet (budget car hire) we arrive at the airport only to find out that we cannot get the car because the main driver does not have a credit card and a debit card will apparently not suffice. This was not made clear when the car was hired initially.We then called the customer support number to change the main driver's name to the second driver as the second driver has a credit card. We were told that this would cost £160. It would also cost us £101 to cancel the booking.This is a blatant abuse of customer trust.We have been forced to pay £136 extra on top of the money we have already paid in order to get a new car that is smaller than our initial hire.Such behaviour is unethical, manipulative, exploitative and morally bankrupt.
1
SAS
After booking a direct flight in business the flight was canceled and the best they could do was a flight with connections and arriving next day. I called American express travel back and they gave me new booking with connection but 3 times the rate. With Norwegian air travel to Stockholm connecting with Icelandic air same day. Arrived at airport in Oslo where Norwegian told me I would have to get my luggage go through customs again to get Icelandair. When we land in Stockholm. We had 1 hour 20 minutes to do all this. Did it not occur american express travel that it would not be enough time. Before charging me $1,600 dollars plus now we have to make payment for luggage as it was no longer business class. The airlines rapes people when there are cancelations. Also Scandinavian did not want to refund my money rather give us a pass for future flights with them.
1
Ryanair
After booking a family return to Naples, we later bought a ticket for our 14 year old. We were very happy to pay the fee to link her booking to ours (required because she is under 16) but despite the agent we spoke to saying we would only have to pay once, we have been charged to link her outbound and return flight even though she had one booking reference. Even without this hidden cost, simply linking the bookings took three calls (charging us £6x3) and three chats. Total cost about four hours of time and £78. More than the flight itself! I am traumatized by the experience. In my opinion - never ever ever use this company!
1
Pegasus Airlines
After booking a flight for 2 passengers I realised that I had input a surname incorrectly. After searching the Pegasus website trying to find how to raise this to them I completed an online form within 24 hours of booking advising them of my mistake and asked for their assistance, I received an automated reply from Guest Relations providing me with a reference number and advising that they would respond as soon as possible. To try and rectify the issue quickly I also tried to find a telephone number for Guest Relations at Pegasus airlines, which was not easy to find on their website! I spoke to several departments who advised they were unable to provide a telephone number for Guest Relations. When I finally got through to Guest Relations I was advised that they had all gone home for the day and to try again tomorrow!I rang the Guest Relations team the following morning and after a 20 minute phone call I was told the only option was to cancel the whole booking (2 tickets) and I would only receive a refund of £85.40 when the flight cost me £338.00 as it was more that 24 hours after the booking. I advised them that I had raised this to them within 24 hours on their online form and had tried to contact them only to be told they had gone home for the day. The Guest Relations team were very unhelpful and said there was nothing they could do. Surely they can complete a name change, I could understand if they charged an admin fee for doing this, but not to do anything at all is appalling.I have had to book another ticket for the passenger whose surname I input incorrectly at £117.00.Pegasus Airlines has appalling customer service and I would not recommend them.
1
Grupo IAG
After booking a flight in January 2024....there was a debit note right away...now we´re trying to checkin online.... ERROR.....ERROR.... ok.!I´ve looked for a phone-number to contact....success!!! ...but dialing... thid number doesn´t exist!!!!!They´re not able to do flights but invoicing right away!!!!If so, please stay with (sorry for that polemical expression) "Fish & Chips" and don´t offer something you´re not able to offer!!!!!
1
Norwegian
After booking a flight to New York for December 2020 which was then cancelled June 30th I was offered reward points to the value of 20% over the value of the original flight or advised to request a refund. I did this on 13th July had no correspondence or response until I called sept 9th asking for the status of my refund. I was then emailed on 14th sept ring told that as I had cancelled the flight and the flight had left on schedule I was not entitled to a refund? The flight is in December how can it have run on time, I have all evidence on emails showing that they cancelled the flight and now I am told I have to wait I definitely for another answer on the refund. Completely unacceptable.
1
Jet2.com
After booking a holiday last year we we're sent a text message on Friday morning to inform us that the holiday we had booked was no longer available and we had been moved to different accommodation.. A text message, no call to discuss just shoved somewhere they thought we'd like. On top of this I was give a few options and I pressed option 3 for a call back... that was Friday at 11.47 we are now on Sunday and not heard a peep. I've sent 2 Emails and tried 4 times to call.I'm absolutely disgusted in the way this has been handled and find the whole situation extremely rude. If I book and pay for something that's what I expect but to be sent a text message to inform us and no phone call is beyond rude.I can happily say I will never use this company again, we have a son with special needs and the holiday we chose was to try and enjoy our holiday to the best of our abilities we searched the area ect and made a decision based on multiple factors. To just be shoved somewhere "you think we'll love" is simply not on. I hope to hear from someone within the next 24 hours
1
EasyJet
After booking a package holiday to Spain and paying deposit my husband had to cancel within 24 hours. Despite many phone calls he was told that the deposit would be held for 12 months to be used for another holiday and not refunded. As my husband is over 80 and not likely to travel again we have lost this money. One of easy jet's customer service people said cancellation within 24 hours was a full refund then told the cancellation fee was almost the entire deposit which was £60.
1
EasyJet
After booking a return domestic flight within the uk, I noticed that some of the details were incorrect: "Miss" being listed as my first name and my email address being a character out. Looking at the easyjet website it seemed like changing the name on the boarding passes would be more than the cost of the flights themselves. I called easyjet customer service ready for a long wait and an argument. Instead, after a few computer automated questions, I was put immediately through to a very friendly woman (wish I'd caught her name to give praise) who quickly changed the name for me at no charge and explained how I could access the booking without access to the listed email address. The whole thing took less than 5 minutes. Satisfied customer, let's hope the flight goes well on the day.
5
Turkish Airlines
After booking and paying extra charges for more leg room the seat allocation went wrong and we ended up seats with extra leg room. This was on the outbound flight. The happened on the returning flight and there was no help whatsoever from the people at Turkish Airlines. They either made useless promises or told us the system was down. No more Turkish Airlines.
1
Turkish Airlines
After booking and paying extra charges for more leg room the seat allocation went wrong and we ended up seats with no extra leg room. This was on the outbound flight. The inflight staff was nice and polite but were unable to help. The same goes for the call center staff. This happened on the returning flight and there was no help from the people at Turkish Airlines. They either made useless promises or told us the system was down.
1
Grupo AirFrance-KLM
After booking and paying for two return business class tickets to Brazil, unfortunately the plans have changed and we had to change the flights and the dates. And that is when our nightmare started. After being on hold each time for over 30m minutes, talking to numerous agents, that all give us completely different information, after waiting for 4 days for a promised new reservation email, we called the AF again, and another "customer advisor" Angel said again that there are no recored changes to our booking, that that new flight is economy class would cost us the same amount as our return business class, but if we were being it online it would have been £2000.00 cheaper!! After we asked to talk to her supervisor, first she said that there is no supervisor, 5 min later she said that her supervisor is there but wouldn't talk to us. Lies after lies, exhausting and frustrating!!! The worst customer service ever. Complete absence of service, to be fair. We still haven't achieved anything, just wasting our time on useless agents that are rude, unhelpfull, and totally unprofessional .
1
Grupo IAG
After booking at such a low fare I was a bit worried but my fears were unfounded. We boarded a very well maintained new Boeing 757 in Chicago for our trip to Dublin and Amsterdam. Two good quality hot airline meals individual LCD flat panels on each seat back with free movies shows and navigation displays. When our departure in Chicago was delayed due to a thunderstorm Aer Lingus held our connecting flight in Dublin and an employee personally escorted us at Dublin airport to make sure we made our connection.
10
Iberia
After booking directed transferred me to edreams who then sent me 13 confusing emails mostly trying to sell me stuff
1
EasyJet
After booking flight through easyJet agent I paid for flights to lanzarote on 18th of October I checked with easyJet to make sure it was not a scam they confirmed my booking on the easyJet official text and over the phone to my horror my flight that I booked was cancelled and the money sent back to scammers on the 7th of December .Non-one contacted me to say your flight had been cancelled even though they had my email and phone number if I had not checked om 18 of DecemberI would have turned up at airport with no flight I am disabled OAP this has resulted in so much worryWhy did easyJet give my money to scammers when I had confirmation of booking from easyJet I have now had to book again at a higher price service from easyJet nonexistent so be very careful dealing with easyJet and there agents
1
Ryanair
After booking flights I realised there was a mistake and my mother in law had acquired my surname. The information provided says don't worry you can change a surname for no fee if you notify Ryan air within 48 hours of your booking. Well I have emailed I have spoken to the customer service department and tried everything they have advised and still I can't get the details changed. I believe they have insurmountable hurdles in place to make sure you can't change any errors within the required 48 hours. This means an extra £116 fee to change the error after the 48 hour deadline. The only thing they don't seem to have is a face mask and a horse called Black Bess. I suggest Turpin Airlines would be a more accurate business name.
1
EasyJet
After booking my flight direct with Easyjet I later went on to book car hire for my stay in Spain in September 2023 and paid the hire charge plus additional excess cover on the same booking. This was a total of £324 paid on my debit card. There was no indication when booking that I was using a company called cartrawler when completing the form and I presumed that I was dealing with Easyjet but unknown to me at the time Easyjet use a service provider called Car trawler for car hire.On arriving at the car hire desk in Malaga (which was again under a totally different name) we were informed that although I produced my payment receipt to them they had no Knowledge of the booking and in order to take out a hire car we had to pay an additional 300 euros. By this time we were desperate and had to pay the 300 euros demanded.On returning to the UK I have been in contact with Easyjet Cartrawler by telephone and email (and believe me they dont make this easy) to try to reclaim my money and despite all my attempts they refuse to refund stating that it was my fault that I paid the Spanish hire company.I am currently dealing with my bank/card provider to try to reclaim the money. (yes even with a debit card you have rights and can use the Chargeback process if done within a certain time limit, normally around 120days but can vary with your bank. Credit cards also have their own protection)The internet is full of complaints regarding CarTrawler so why do Easyjet use such a disreputable service provider. Two peas in the same pod comes to mind
1
Lufthansa
After booking my flights as previous ,Birmingham to Munich and following their procedure of booking my skies on through their check in service and receiving a confirmation e-mail . I booked in at Birmingham which was not a problem on my return from Munich while booking in I was told my skies were not booked in so I showed the lady my confirmation e mail I received which was clear my skies were booked on the flight but was told this was just a request and I had to pay 80 euros and would have to claim it back . So I paid the 80 euros. On my return I put a request in for the refund and after 8 days I have received an email back confirming my skies were booked in but the charge was for the skies and boots being over 23kg which is total rubbish and these are the same skies and boots I had taken out with me and used on previous occasions . This to me is a total rip off and are just making it up as they go along and I will definitely never use Lufthansa again out of pure principle.
1
EasyJet
After booking my trip to Morocco I was apprehensive about EasyJet. I must say that the Gatwick London - Marakesh Morocco was hassle free and I found the online check in easy. While in flight, the flight attendants were lovely and personable. I then called Easyjet from Morocco, spoke to Lynne to change my return flight to an earlier one and they very swiftly did this and I only had to pay for an admin charge. Great Job.
5
Ryanair
After booking the flight, they charged £20 for each hold luggage bag to be taken to Bergerac, and £40 to bring them back. Why double the cost for the return trip? Amazingly I'm not planning to leave all my luggage in France, so had to pay this ludicrous tarif.
1
Ryanair
After booking the wrong date by accident their company policy is to steal all of my money and try to charge me more than the cost of a new flight to change the booking!
1
Norwegian
After booking with Norwegian from Gatwick to Fort Lauderdale via Copenhagen I was very pleased about the price we paid but the reviews on this airline were so bad I was actually very worried however what I found from booking my ticket to checking in to flying and arriving at destination an absolute wonderful experience. The Dreamliner was fantastic sensored dimming windows USB ports on screen and mains power point under every seat. There are more on board facilities than other scheduled airlines. Seats were comfortable and we had enough legroom. My husband and son are tall so had aisle seats. We had no food on board as wanted to keep the cost down but that was fine. Overall the experience was great and one if the best things was the multiple device charging points on each seat that's what did it my kids!
10