Airline
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Grupo AirFrance-KLM
|
After buying a ticket through a travel agent opodo to go Caracas the pandemic started, they gave me a voucher, I tried to use the voucher and paid a difference to buy another ticket to go to the USA in June 2021, they denied my boarding because they considered my travel non essential, they said the money was gonna be refunded, 8 months later they throw me like a baseball between the travel agent and the airline, one blaming the other, to tell me at the end that the ticket it's not refundable!!! There's no way to get the money back, they're still throwing me back and forth, and no one take responsibility for the money I spent, it's ridiculous!!! At the end you feel hopeless because that's what they're doing to everyone and no government office takes care of us as citizens, NO AIRFRANCE NO OPODO to buy tickets to go anywhere
| 1
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Ryanair
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After buying my tickets I was told that I can't travel with my ID card in Europe as a EU citizen. The company doesn't refund the tickets so I have paid them 150£ for nothing. They owe me apologies at least.
| 1
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Grupo AirFrance-KLM
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After calling to confirm I could take my dog on a flight. I booked the flight 2 weeks later online. Then to register my dog for the flight I was then told the flight doesn't take dogs. Business class ticket totally unusable now. Asked for credit, was told they don't give credits since covid. Then asked for refund or to be able to transfer to family member told not possible. I'm now out 1700$ for a mistake made by a klm agent with no recourse other than to sue in small claims. Will never ever book or use klm again.
| 1
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EasyJet
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After calling to remove my 12 year old niece from my flight to Spain and transferring her onto my sisters booking (which took an hour and a women who said 'I've worked here 2 years and only just found out you can do this') I then check my booking to make sure it was all fine to find she'd deleted me from my booking and return flight but left my niece who is 12 travelling by herself to Spain with no return flight?!? WTH?! I rang back and the man said I'd have to pay for these flights again and that I didn't actually ever have a return flight anyway. Thank god I have my booking confirmation emails. Rude people who have no power and no clue what they're doing. So currently still not resolved and my niece is going to Spain by herself. Hope she has a nice time. Thanks easy jet!
| 1
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Lufthansa
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After canceled flight by Lufhansa 5/10/2017 go no reply to my claim, no refund..no nothing. After second reminder still got nothing. They are amazing!
| 1
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Pegasus Airlines
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After canceled flight there was no one on the Airport to provide Info regarding what to do. Passangers were not offered any alternative and it was not possible to reach airline via phone. In the website we saw that our ticket was rebooked to another flight for the day after early morning, and when we arrived at airport, that flight was canceled again, and again no one to explain anything to the passangers. Airpot staff told us to call Airline in Turkey and ask for help…
| 1
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Ryanair
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After cancelleing our flight home at 11pm after a 4.5 hour delay Ryanair abandoned all passengers at the airport. There were no flights out of the departure airport to the arrival destination for two further days. No one was provided with accomdation. Passengers (young, old and heavily pregnant) were merely asked to leave the airport, make their own ongoing arrangements to get home and keep any receipts. I've since returned and made a claim for compensation (as instructed to do so by Ryanair staff at the airport). The claim has been refused. Under EU Law they have to give accomodation to all passengers for cancelled overnight flights. They did not comply with this and are refusing to do so. They are not a safe airline to travel with. You do so at your own risk and your own peril.
| 1
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Ryanair
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After cancelling a flight, and offering a cash refund, Ryanair gave me a voucher. The last thing i need is a voucher for an unreliable and unhelpful airline, which i will never book with again. I would prefer to book with another airline, but Ryanair refuse to exchange the voucher for cash. Their customer services are rude and unhelpful, as well as being untruthful. They stated that it is "impossible to give me a cash refund" but UK and EU law states that they are required to do this, if they do not provide the service that they promised, The Civil Aviation Authority is dealing with the case now.
| 1
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Norwegian
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After cancelling my flight Mar 7th JFK/LGW due to a single day of snow, the only option I was given was to hang around in the USA in a budget motel for 5 days until they had the seating capacity to get me back 5 days later.I note that in the meantime they were still selling seats on the "fully booked" flights.I will not fly Norwegian again.5 days of delay?I paid $2000 to get home on another airline. So Norwegian is only "cheap" if they decide fly. It they cancel you are going to pay through the nose.It's not a volcano or a major terrorist attack. It is 1 small snow storm in the Eastern USA in Winter. Entirely predictable.
| 1
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Turkish Airlines
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After cancelling my flight on the 13th of march, I booked another flight with Turkish Airlines from Zurich to Yüksekova airport so that from there I could go back from there to my hometown in Iran. However, on March 17 I had a very unpleasant experience with Turkish-Airlines which I never expected to have it.The days before the flight I checked several times to make sure that the flight will not be cancelled due to the Covid-19 situation. However, there have been no sign or announcement of cancellation and no message or email for cancellation. After I checked out from my hotel in Switzerland and travelling with all my baggage to the Zurich airport, I was shocked to see that the flight is not anymore on the list. I tried to ask the information desk to make it clear what has happened. At the time there was no response from anyone at the airport. I tried many times to call the Turkish-airline. After two hours there were still no response to my calls. Afterward I tried many times to find someone for some information an officer from Swissport told me that the flight has cancelled and will only take the Turkish citizens to turkey at the day after, i.e. march 18.Up to this point I have zero response from Turkish-airlines regarding cancelation, refund, apologies, compensation, etc.! Still no refund, no attention, the turkish airlines is the worst of worses.
| 1
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Lufthansa
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After cancelling my fligth, they just left me waiting 2 hours to customer service counter in Frankfurt Airport, this is how I lost all possible connections. For me this is very useless company, very German bureaucratic company which is not capable of normal service....FINGER WEG!
| 1
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EasyJet
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After cancelling our flight from Palermo 16:00 13th nov and rescheduling us to a flight at 22:00 which would cause us to miss a connecting flight, EasyJet refuses to compensate us. According to EU 261 they should give us 500€
| 1
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Vueling
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After cancelling two flights, and leaving us waiting in the airport for almost two days, Vueling also completely broke one of our luggages to the point that it was in two pieces that had to be taped together on the way to Iceland.On our way back, we were protective over all our bags as we simply don't trust this airline whatsoever. As we were entering the plane, Vueling said that there was no space for our carry ons (despite them being the perfect suggested size and weight). So we asked the one of the ground staff, the one trying to take our bags out, whether we could try to fit them in because we have sensitive items and we don't want the same experience.He responded to us saying " we should either give him our luggages or leave the plane" and when we told him that it is our right and insisted to keep them, he told us he would call the police. I responded back to him saying that we want to keep our bags because we have had horrible experiences with Vueling for our entire trip and shockingly the guy told me to "SHUT UP", of course my boyfriend became furious and began yelling at the guy and the employee continued to swear at my boyfriend in Spanish and give him the middle finger as we were boarding the plane. When we asked for his name, the employee hid his name tag.Fortunately, the captain eventually apologized after hearing the full story from one of the guests on the plane.Nevertheless, we were in complete and utter shock that Vueling can continue to hire and contract careless and rude employees who have ZERO knowledge about customer service or professionalism. This company has SERIOUS Issues that need to be resolved and this employee should have no place working in an airport!!!!On top of that they refuse to offer any compensation for our flight cancellations, despite us having to book two new flights, and lose money on our airbnb, our car rental, and the activities we had prepaid.Do not EVER fly with Vueling, this airline should be boycotted and banned from operating.
| 1
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Lufthansa
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After changing a flight booking to attend a funeral (and agreeing to pay extra fees), Lufthansa failed to issue the ticket quickly enough and Singapore Airlines removed us from the flight.This happened twice so had to make alternative arrangements to make sure we could attend the funeral.Lufthansa customer service agent offered us a refund of our original outbound flight but would need to claim after completing our journey.We lodged a case for the refund and 10 months later we are still waiting for the refund. Repeated emails only get generic responses and no way of escalating this.Will never fly with Lufthansa again and repeatedly warn everyone about using them. Shocking customer service, do not fly with them.
| 1
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EasyJet
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After changing a flight in March already and losing £100+ as was way cheaper in October we were then met with having to change another upcoming flight for 20/08 where they had changed the times. These were not suitable as were for connections.Various times tried phoning and on hold for hours on end and then checked the reviews today for to find the 03303655030 number.Managed to get through on 3rd attempt to be met with we could only get a voucher due to Covid. etc etcHowever, please check your flight numbers before accepting a voucher if you do not want this. I argued that our original flight @ 12.30 had one number and the offered flight @14.20 was a completely different number, therefore THEY had cancelled the original flight meaning we could receive a full refund.A bit of back and forward with managers but have been advised full refund within 5-7 working days (and asked for a reference number in case of having to go back - hopefully not)
| 3
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EasyJet
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After changing flighttimes twice, rebooking or cancellation should be made easier and more accessible! Only after chatting with your customers support, we have found a solution!Thank to him or her for addressing the problem in a speedy and easy manner!
| 3
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EasyJet
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After chatting with an AI boot I was put in touch with Phumzi. She was very helpful, discreet and kind and immediately understood the issue. I was very satisfied with this customer experience.
| 5
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Grupo AirFrance-KLM
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After checking in and having my boarding passes I went to the airport and when I got to the counter to deposit my bags they told me I have no seat in the plane so they can’t get me in unless someone canceled or arrived late so I had to wait 3 hours and finally I didn’t get to come back on time which I didn’t understand. How come I booked a flight and pay but I didn’t have a seat because they are selling more seats or giving it for people who is paying more. I always flew with Qatar airways but for one time I choose Air France / KLM to fly this year to Africa and I regret choosing this airline. Really very disappointed.
| 1
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Ryanair
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After checking in and waiting at the gate, we were denied boarding because the flight was overbooked. We watched the family ahead of us leave, and then the ground crew told us we could not board the flight. This was immediately made our problem. No assistance with onward travel/hotels, no alternative arrangements, no help whatsoever (including to a native Spanish speaker in the FAMILY OF 4 behind us). It was 23:35 so all Ryanair's helpdesks were closed. The six of us went to the desk, nothing. I booked alternative flights MYSELF with Jet2 and a hotel overnight at EUR150. I messaged Ryanair all night and received no replies, I went through all the automated claims lines, I could not get to a human. This is very deliberate business practice. We are still owed a refund and are assembling a claim to take to a small claims court in the UK. This (we have found out) has happened to a lot of people travelling with Ryanair. Don't bother, pay the extra couple of quid for peace of mind with another cheap provider. Jet2 for example are excellent. (No affiliation at all, I just use them a lot and even in a mess they've been great). I'll add as a regular european holiday maker, I did have a NO RYANAIR policy, but broke it just this one time. This is what happened.
| 1
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EasyJet
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After checking in at an airport, we were informed of a short delay but then eventually invited to the gate. It was nearing midnight, all passengers were ready to board with their carry-on and had passes etc checked, only for the captain to come into the waiting area and tell us he will be flying back but he has exceeded the amount of people he is legally allowed to fly within a 24 hour period, so no one could board and despite the plane still returning the flight was cancelled.This was of course an inconvenience but I at least expected the airline staff to rebook us or put us up in a hotel, as per the EU regulations they told us about. They announced to our faces that there weren't enough rooms in any one hotel in the whole city to put us in, so they wouldn't do it. They also said we'd have to either book and pay for a new flight home ourselves or wait three days in the airport with nowhere to stay or food. Just to add some stress to the situation, by this point it was after midnight, my phone had ran out of battery, I had no spare money (in Copenhagen, one of the most expensive cities in the world), and I was escorting a disabled person with various needs that required much more assistance than being abandoned in an airport could offer.At least the staff assured us we could claim compensation after finding our own way back due to the cancellation. They refused to find us a hotel or alternative flight and refused me to use their computer to rebook as my phone was dead, but at least we got a leaflet with some guidance. With some stress, we used my rent money to rebook, paid £180 for six hours in a hotel, and managed to get back the following day in addition to lots of expensive last minute trains. In the process, the person I was with became very ill, I lost 12 hours worth of wages due to arriving back late, and then upon submitting my compensation claim the airline washed their hands of it, claiming the cancellation was due to a strike and we were not eligible.Not only was this not the reason given to us by the captain or the assistants and we were promised by their staff that we could claim, upon complaining they informed me that they would not reply to our further emails and have since ignored all of my emails. Abandoned in the middle of the night with no money, nowhere to stay, no way of getting home, no assistance, no regard for the health and safety of my disabled passenger, no solution to rebooking since my phone had no battery, and then lied to directly to my face and eventually fobbed off at the other end, was a total disgrace and shocking, insulting, and outright offensive way to treat paying customers.
| 1
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Lufthansa
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After checking in online and receiving my boarding pass I noticed that in the LH App my seat was not the same as the one on the boarding pass but 1 row in front, separating my wife and myself. When dropping off the bag at LH in Munich I was informed that my original seat has an issue with its electronic and as a precaution I was assigned a different seat. The check in agent then rearranged both my wife's and my seat to perfect different couple seat and all was really super. I was impressed that Lufthansa realised that there is a seat issue in advance and proactively cleared all issues. Boarding on the 15th of June for LH 494 was not as smooth as it could have been but acceptable. In flight service was top notch with very friendly and efficient attendants, meals very very well presented and of the highest quality. Plane was clean and in-flight entertainment good. LH Business Class seats are a matter of taste and admittedly I prefer those to the cocoon like atmosphere of others and when travelling as a couple just perfect. Choosing D and G seats will also eliminate the aisle access issue. Plane landed a bit before the scheduled time. A very pleasant flight.
| 10
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Turkish Airlines
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After checking online reviews it appeared that the long haul BC service was second to none.How wrong I was, the food was poor, cabin staff & service poor, airport customer service in Istanbul rude and not interested.Never again, don't be duped by the hyped up videos showing how good they are!
| 1
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Turkish Airlines
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After checking the app and the website will not allow to print the boarding pass. Must wait 40 min at airport at 3 AM !!!! They really don t care about the passenger that they treat as cattle
| 1
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Vueling
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After checking through without as much as a hint from the check in desk we discovered an initial 2 hour delay. This extended as the afternoon progressed to an eventual departure 4 hours late. Gatwick airport information desk were very helpful and sympathetic. After several hours we were given a £5 voucher for food which at Gatwick purchases very little beyond a coffee and a bar of chocolate. When the flight eventually left the journey itself was fine. On the other hand the cabin crew were pleasant enough on the rare occasions that we saw them on the flight but spent 90% of the journey 'hiding' behind the curtain at the front of the plane, actively discouraging people from using the toilet. The customary trolley service was advertised in the customary seat pocket literature. 1 hour 15 minutes into what transpired to be a 1 hr 45 minute flight the service commenced. One reluctant member of the cabin crew somewhat hurriedly scurried along the plane avoiding eye contact and thwarting any attempt to eat by announcing when asked that they basically had no food, no ice etc etc.
| 2
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Ryanair
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After contacting Ryanair through a serious illness form, we have yet to get a solution, keep going round in circles. My wife was diagnosed with cancer in May and unable to fly in July, still waiting for Ryanair to sort a refund out. It's an absolute joke 😒.
| 1
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EasyJet
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After contacting them for the 3rd time I finally got sort by kinda
| 5
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Lufthansa
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After day-long delay due to weather conditions they paid a compensation fee and I got a hotel room to stay at overnight. I did miss an event but they tried their best.
| 5
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Ryanair
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After dealing with the travel agent i called ryanair for progress report on refund for a flight cancelled by the airline on 21st December 2020. I was told because it went through the agent email which i obviously dont know they cant get me information. I replied that i would not be pushed between airline and agent and had the phone put down on me. To say I am seething is an understatement. What kind of customer service is that? I am sure that even under covid restraint 11 weeks of holding peoples money is too long. That is 5 weeks longer than a dispute turn around time in any business. Never trust ryanair with customer service in which putting the phone down when a conversation gets hard is acceptableGood morning Britain interview (31 March 2021) LIE .... i am still yet to recieve my refund and have been begging for months. That was a blantant lie. Is there no depth ryanair wont drop to. They simply holding onto peoples money. Absolutely disgusting. Sooo angry right now
| 1
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Lufthansa
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After delaying my luggage for 4 days, they have refused to pay damages, even if Montreal Convention and law says they have to.Their customer service hung up on me multiple times and reduced me to tears more than once, and they still wouldn't refund.
| 1
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Ryanair
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After doing extensive research on the airlines policies when travelling to and from Ireland from the UK through both UK/Irish gov web pages and contacting Ryanair themselves via digital agent and telephone, I was almost certain a national identity card was an acceptable form of identification, upon travelling 2-3 hours by coach from Pembrokeshire to Cardiff airport for my brothers stag, I was greeted with very disrespectful staff that seemed far too lethargic to go above and beyond in helping me board my flight. After showing the Ryanair staff multiple proofs in the form of screenshots it was evident that I was clearly mislead to believe a national identity card was an acceptable form of ID to travel to Ireland from the UK with, however I was ultimately refused to travel. With no form of travel home and no buses or trains available I had to spend a further £209 to get a flight link taxi back to Pembrokeshire. Mark my words - I will never ever travel with Ryanair again and will do my upmost best to pass this message on to every person I come across that plan on using them. Disgusting excuse of an airline, truly embarrassing.
| 1
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EasyJet
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After easyJet changing my flight in June 25 to 10h 15m later than scheduled & the same 10h 20m for the return, i contacted them via the virtual customer service forum. After going through the initial questions & not getting the answer i wanted, i was put through to an actual person called Ahmed. Ahmed was very polite & listened to my concerns & could see the vast changes in take off times. I was offered a choice of what i could do including a full refund to include the seats id booked & paid for. Thank you for a positive outcome :)
| 5
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Turkish Airlines
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After eating the in-flight meal, I suffered severe food poisoning—vomiting uncontrollably, experiencing stomach cramps, and even throwing up while waiting in the immigration line upon landing. I was extremely sick, dehydrated, and miserable throughout the rest of my journey.I immediately contacted Turkish Airlines about this serious health violation, and their response? "Wait 7 business days." This is completely unacceptable! Food poisoning is not just an inconvenience—it is a serious health risk, and their lack of urgency shows they do not care about their passengers' well-being.🚨 WARNING TO OTHER TRAVELERS: If you value your health, do not eat the food on Turkish Airlines! Their catering clearly has no quality control, and their customer service does not take food safety complaints seriously.I have since reported this incident to the Turkish Civil Aviation Authority (DGCA) and the U.S. Department of Transportation (DOT), as no airline should get away with serving contaminated food and ignoring passengers who fall sick from it.Turkish Airlines, I expect an immediate response and compensation for the suffering I endured. Until then, I will continue to warn others about your terrible food safety standards and lack of accountability.
| 1
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Ryanair
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After emergency landing in a different country, all passengers were left to their own devices. Crew had absolutely no interest in the passengers, no information given, lost luggage, no compensation for my own transport (about €40) by bus with 30h journey compensated. Arrogant, ignorant.No communication, no apology, random sms. Incredible.... are they safe?How trained are the staff if they leave passengers to fend for themselves???🤔
| 1
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Lufthansa
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After endless emails and calls for an inbound flight refund since January 2021, they kept claiming the monies had been paid back to me. 6 months later I received an email from them admitting they HAD failed to reimburse me - unbelievable, their duplicitous customer service team utterly exposed as "big lie" exponents for a scurrilous company. Even then they still robbed me as the individual fares and taxes for EACH leg of my return trip were not included on my ticket itinerary - they then cherry picked fares and taxes arbitrarily to ensure I received the smaller sum, in my case £100 less. A repellent and odious airline.Note to self: never travel with Lufthansa or Swiss Airlines ever again.
| 1
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Vueling
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After enduring a 13 hour delay from CWL to BCN on 3rd July with no information from the airline, all requests for compensation in line with EU Law have been ignored despite the airline accepting responsibility. Their facebook page is just complaint after complaint, delays, cancellations and missing luggage. Avoid at all costs!
| 1
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EasyJet
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After enjoying a wonderful trip to see Bruce Springsteen, we arrived at airport to return home, discovering our flight had been cancelled. With no representative at the airport or any support we had no choice but to purchase an alternative flight home with a different airline, putting in an expenses claim once home. Over a week later and two expenses forms completed, no refund, no justified reasons why we are not getting our money back. Both insurance and company fail to give support, reluctance to payout after they make cancellations. Avoid.
| 1
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Ryanair
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After enquiring to an online chat service person on Ryanair about how much it would cost to add 1 cabin bag. The chat person added £80 of luggage ( 1 check case ) without my consent and then I was blocked from checking in until I paid it for the baggage that I had enquired about. did not need to check in luggage because I had already paid for a cabin baggage and we were travelling light on a 6 day trip. I did not authorise or input the £80 baggage. As we could not board without checking in I had to pay it.
| 1
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Ryanair
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After finding sone reasonable flight prices with Ryanair I went on their site to book. whilst going through the details the site kept logging me out and when I managed to get back in the flights had gone up in price disgusting!!!
| 1
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EasyJet
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After flight was cancelled they booked my friend a 3 bedroom room for himself 10 minutes from the airport and a room hours away in the country we just came from for me and my partner while we could have all just shared the same hotel right by the airport. The staff have no clue about anything when you call. Never using EasyJet again.
| 1
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Grupo IAG
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After flying Ryanair for the past 7 years, I found a cheap fare for Aer Lingus, I didn't hesitate to book the flag-carrier for my return leg. Boarding was a shambles to be blunt about it, like cows walking into a barn, just banging into each other and no order of a queue. This was due to handling agents at Venice and not EI crew. The departure was speedy and comfortable, the crew were very smily and friendly upon boarding. The captain have numerous updates throughout the flight about delays and our ETA. Meal service was excellent. Although slow, this didn't matter on the 3 hour flight. The food was so fresh. I could tell the scone was baked recently and the bread on my sandwich was so soft. The best inflight food I've head in a while to be honest. Although it's not free, it is reasonably priced. The approach was very quick and we landed 10 minutes ahead of schedule after departing 20 minutes late which was nice. De boarding was nice and a big farewell from the smiley crew. A very enjoyable flight.
| 10
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EasyJet
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After flying for years with easyjet, despite booking with passport details months in advance my son was told he wasn't eligible to fly due to the expiry date in his passport. At no point during check in, booking or security check was this noticed. Not until a 4 hour wait at the point of boarding was the discrepancy noticed. Upon speaking to the easyjet cm service team I was offered no form of compensation or refund at all.*Update - upon further investigation it seems companies like easyjet have chosen not to place any warnings at all in the booking stages of their apps or even messaging for things to check nearer to the time of the flight. Its really inconvenient and highly embarrassing to have to be escorted from the airport with my son. Companies like this should be doing more to communicate this specific travel rule to their customers!
| 1
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Grupo AirFrance-KLM
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After flying from mauritius to Paris in business class in a dirty plane- they skipped the cleaning part clearly - and being ignored by customer service I can't go above 1 star.It was a shame... thousands of euros for flying in the dirt.
| 1
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EasyJet
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After flying in to Bristol on Monday 30th,May from Funchal,absolute carnage.We waited over 3 hours for luggage to appear,which never did.No staff to ask anything and the one person we did find to ask was very rude and aggressive. Sadly we had to leave without our luggage to go on to our next flight...3 hrs to get through security, then again asked one of the staff about procedures with delayed luggage but he was also very rude and did not speak English. We have still no luggage after 14 days,filled in required form for delayed baggage which said you will be given Dail updates..no updates given,we have 4 telephone numbers to contact lost or delayed luggage,all of which only have answering machines..not one person is helping.I always found Easy Jet a good firm but will never use them again.We need our luggage..nobody cares..no communication, nothing.Plus how long to get compensation which will also be a nightmare,we want our cases not money!!!!Sorry Easy Jet you're now rubbish.
| 1
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Wizz Air
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After flying multiple times with Wizz Air, I never had to print my boarding pass. Every time, showing the pass on the phone was fine. Last time they refused to scan the code from my phone, arguing that Wizz Air stopped accepting e-format. It was funny because all the other boarding passes could be scanned but not Wizz Air. The airport printing of the pass is 15 euros, money which you pay at one counter then queue for getting the actual print. Not to mention the luggage sizing which has become standard procedure at this company.
| 1
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EasyJet
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After flying to Belfast from Newcastle return I would say that the supposed social distancing for covid 19 is non existant on their flights. We travelled as a family unit of 5 adults and 3 children. We reserved our seats thinking that with 3 rows (8 out of 9 seats) occupied they wouldn't break the family bubble by putting a total stranger between us but they did. When we confronted the hostess about it we were given the excuse that it was for balancing the aircraft on takeoff and landing. Not very convincing when the rows opposite had on average 1 person per 3 seats. Passengers were taking masks off as well as aircrew. This has made us anxious about flying with them again whilst this pandemic is here.
| 1
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Ryanair
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After flying with Ryanair London to Sofia recently, never again.Ticket was cheap but at the airport they said that my priority trolley was too big, this despite me using the same case many times before. It fitted in the size checker with no problems but it seems that once the staff accuse you of having too big luggage they will never back down even when staring straight at the evidence.To make matters worse other passengers clearly had bigger cases but they were let on no problems - was it because I was a lone female and not English? I can only assume this is the case.Charged me an extra £75 to let me take my luggage on.Next time I will fly by a different airline who treat their customers without discrimination and instead with fairness.
| 1
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Ryanair
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After flying with Ryanair for the first time, my family and I had a horrible experience. On the way to our holiday destination, our flight took off, only for the passengers to then be told that there was no refreshments on board, no drinks, no food and no water! Baring in mind you are only allowed to take one bottle of drink on board. A family member we were travelling with, has a health problem, where he has to drink water every hour to keep hydrated or can have seizures. The whole family was then put on edge for the 4 hour flight, worrying. I then complained to Ryanair about this, and 2 months on have heard nothing. They are obviously too big a company to care about the welfare of their customers. We shall never fly with Ryanair again.
| 1
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Turkish Airlines
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After flying with TA my luggage has been delayed for a week. After three months of chatting with support service I've been offered a compensation on my expenses for that week. Now 5 months passed, but still there is no compensation paid to my account, neither any confirmation that it has ever been made.
| 2
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Jet2.com
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After flying with different airlines I have to say Jet2 is the only one we now feel comfortable with. Excellent service from start to finish.
| 5
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EasyJet
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After flying with them for decades - we refuse to use them again.Tried charging me extra saying my one bag didn't fit in the frame which it did.I stuck to my guns-spoke to a different member of staff who said I was right.This year went with jet2, same hotel- 3 nights longer and £300 cheaper plus no falafel over baggage size.Goodbye Easyjet.
| 1
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EasyJet
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After getting married I wanted to change the surname of the booking. I spoke to the virtual consultant who was extremely helpful and changed it for me quickly.
| 5
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Vueling
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After going through security the airline decided to cancel flight an hour before boarding. Went to the airline desk to be assisted and there was no one from Vueling airline to assist. We had to wait an hour for someone to take us back to landside, went to find someone from Vueling landside to assist but there were no staff available to assist and the lady at the info desk advised to call the airline customer service instead. A complete nightmare. Eventually after we got through to a real person on the phone they could not help and kept referring us to the Vueling website! Do not book with the airline and avoid if you can.
| 1
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Vueling
|
After going through security, the airline cancelled flight an hour before boarding. Went to the airline desk to be assisted and there was no one from Vueling airline to assist. We had to wait an hour for someone to take us back to landside, went to find someone from Vueling landside to assist but there were no staff available to assist and the lady at the info desk advised to call the airline customer service instead. A complete nightmare. We had to buy additional ticket with another company, and we never succeed to have the customer services, either online or hotline, for a compensation or refund.
| 1
|
EasyJet
|
After going through the re-booking process it felt like the original flight was still booked, The assistant took time to understand my questions, answered accurately and resolved my queries. Excellent.
| 5
|
Grupo IAG
|
After having a few not so good experiences in the past, I feel I have to write a positive review as well where it is deserved. First of all, the improvement in the BA lounge in Gatwick is massive. The buffet was a joy. We flew on a BA flight but operated by Iberia Express. Wonderful staff and the food was exceptional. Whoever brought in this change of food supplier ... congratulations! Also may I add that this time business class was not 11 rows like last time, but 5 rows which was definitely a big improvement and could be felt in a much more attentive service. I am still not clear on luggage being labelled "priority". The luggage certainly does not come out first in the destination airports.
| 7
|
Norwegian
|
After having a flight cancelled due to COVID I went through the submission for a refund. I have been chasing this matter for years now being asked to wait and told they will be in contact before being ignored and hearing nothing. After chasing yet again I found out that I had not been told about them being taken over and they had lost my ticket number from the historical claim. When I called to chase, yet again, I have been given a new number and asked to wait and, yet again, Norwegian has continued to ignore me and hope I give up. The way I have been treated when trying to reclaim money has been completely unacceptable and I am now having to look at legal options to try and get my money back that I have been waiting for nearly three years for. I Could not recommend this company any less.
| 1
|
Ryanair
|
After having a really bad experience with Ryanair a few years ago, we never flew again with them.For the first time we now have booked again flight tickets. During the booking process we made a mistake and selected '10kg Check-in Bag' instead of 'Priority and 2 Cabin Bags'.I have contacted the customer support immediately after the booking (the flight is in 8 months) to ask if it would be possible to make the change. The 'priority' option is cheaper than the '10 kg' option but we were even willing to leave it like it is. We only want cabin luggage, that's all.The Ryanair chat employee replied that that is not possible. When I asked that the price doesn't matter and if it really isn't possible to make the change, she simply closed the chat conversation. How disrespectful !!!We have been mainly flying with Transavia during the last 10 years. What a difference in service!@Ryanair: thank you for reminding me why I don't fly anymore with you. I now know that I've made the right decisions during all these years, despite the small differences.
| 1
|
EasyJet
|
After having an issue with my flights. The customer service team were absolutely amazing
| 5
|
Vueling
|
After having booked and paid a supplement to have my baggage in the cabin, I was denied boarding under the pretext that a new rule now applies that the cabin baggage included in the flight is only the size of a handbag - for the cabin bag they must pay a supplement of 60€ at the time of boarding.
| 1
|
Turkish Airlines
|
After having booked months time before we were informed shortly before our trip that Turkish Airlines had changed their timetable so that we could not fly from Mombasa to Oslo on a direct route, but had to stop overnight in Istanbul. Decided to make the best out of it and planned for it, including buying football tickets. When arriving Istanbul and consulting the Turkish Airlines desk we were advised to take a seat and wait for a shuttle bus. No one could tell us hos long we had to wait, the name of the hotel or were it was located. After one and a half hours we gave up, booked our one hotel and took a taxi. This to not lose our appointments in Istanbul, meeting up with others and reach the football game. You cannot expect customers who has paid for their tickets to accept to be brought to a place to stay for a night in Istanbul, waiting for hours, without learning the destination. No more Turkish Airlines.
| 1
|
Lufthansa
|
After having changed my tickets 2 times prior my holidays (which was managed somehow quite well), I am now fighting with Lufthansa to get my luggages .I came back from a flight with Lufthansa on the 9th of August.Right after arriving, I was informed that my 2 luggages were delayed due to a very short lapse of time we spent in Frankfurt.I followed the instructions on the Lufthansa website (pretty easy and well done) and created a file for our 2 missing luggages.Few hours later, I was informed that my luggages had been given to a transport company and that I shall be delivered soon.However, since then, I have had no news from the transport company (10 days later !!!!). I dropped several emails through the Lufthansa website, as advised by the lost luggages call center and each of my requests have been denied & closed as " we have given your luggages to the company, it's none of our responsibility anymore".We are now over 11 days and still no updates from the transport company that has never tried contacting me.Since then, I am calling on the daily basis the "Lufthansa luggages call center".They don't want to share any info on the transporter ( seems they don't even know) and when I ask where I are my luggages in Paris so I go on my own to collect them, no info.They closed my case, don't answer the phone… very very disappointed by the way they handle customers and solve (or I should better say, not solve) issues for which they are responsible .Flying with Lufthansa when everything is ok is fine but as soon as there will ve an issue, you will be left all alone. Good luck
| 1
|
Lufthansa
|
After having flown Dreamliner on BA, AC and LY but never the competitor A350 I was delighted to experience the A350 for the first time by flying LH from Munich to Toronto. Compared to the excellent Dreamliner the A350 is providing an even better and more relaxing experience. I do believe that this is partially due to its bigger size. Lufthansa's business class is spacious, bright and airy. On this specific flight (22nd of October) the crew was not only good and professional but absolutely perfect in any aspect. Food was superb. An absolutely perfect flight experience.
| 10
|
Grupo IAG
|
After having had to wait for more than 1.5 hrs for my "priority" luggage at 5am Heathrow T5 3/1/25 and with the recent changes to the executive club I expect that I have taken my last flight with them. I raised a complaint but have had no feedback or apology. After years of loyalty I have seen the service go downhill and the shabby aircraft, disinterested staff and poor arrivals service just sum up how I feel about BA these days. In a way, I am grateful that I have been given the opportunity to explore other airlines.
| 1
|
Ryanair
|
After having my flight changed then cancelled within 24 hours I was sent vouchers. I neither wanted nor asked for them. As they expired at the end of this year did not know how the restrictions to travel would be. So I pressed refund button. I filled out the form at least 4 times as something was always not quite to their liking. Finally with my Step daughter and Grandsons help vetification form was accepted. Was informed refund was bring reviewed and would hear shortly. Nothing at all. Cant speak to anyone, robot is useless. Got through to a service person on chat who said my case was being reviewed. Sick of it now. It was booked through Love Holidays who I must say have been brilliant They are in the process of refunding my hotel, transfers etc. However Ryanair will soon have to repay me or I will do a charge back for services not received. Surely it is unlawful to withhold peoples money. I can ill afford to lose it. Angry is not the word. Any advice on how to speed it up would be appreciated .
| 1
|
EasyJet
|
After having my flight home from Alicante cancelled but not the flight there I rang easyJet to request a refund or date change. I thought I would be on the phone hours but I got straight through and a refund was sorted straight away.The refund for the cancelled flight was paid out promptly too. Easy jet have been fabulous and for that reason I would definitely use them again.Only wish Ryan air were this good 🙄
| 5
|
Grupo AirFrance-KLM
|
After having no food on both flights as they don't provide food for vegans, even though I pre ordered a vegan meal 8 months in advance, I now come back to no luggage either. They left it Amsterdam due to the delays. They have made things impossible from start to finish and made the trip a nightmare. No food, no working Wi-Fi, and now no luggage. Absolute joke. Avoid at all costs and what makes it worse is you can't do anything about it for 21 days and they don't answer the phone so there's even less chance of you ever getting your luggage back
| 1
|
Grupo AirFrance-KLM
|
After having no food on both of the flights as they won't provide food for vegans, even though I pre ordered a vegan meal 8 months in advance, I now come back to no luggage either. They just decided to leave it Amsterdam due to the delays. I have numerous essential items in there, including tablets plus all the things that I will need for work. They have made things impossible from start to finish and made the trip a nightmare. No food, no working WiFi when I was supposed to be working, and now no luggage. Absolute joke. Avoid at all costs and what makes it worse is you can't do anything about it for 21 days and they don't answer the phone so there's even less chance of you ever getting your luggage back
| 1
|
Grupo IAG
|
After having our flight cancelled 3 hours before take off, we were offered a flight 3 days later and a £5 voucher between us for food, very disappointed with the non existent communication from Aer Lingus! 3 weeks later we still have heard nothing back about our claim, in total due to having to purchase 2 new flights, accommodation and dinner the total of our unexpected expenses was over £600! Not idealfor anyone 2 weeks before Christmas. My main complaint is that if it had have been my parents there is absolutely no way they could have organised a hotel etc and there was no communication from the airline as to what to do next, we were told by airport staff to take a seat and wait for the airline to contact us... I'm still waiting!! Overall a very poor experience and needless to say we will never be flying with Aer Lingus again
| 1
|
EasyJet
|
After having our flight cancelled by Easyjet I have tried over 60 times to get in touch with customer service to get a refund . Today I at last managed to speak to someone only to be told that as my flight is not in the next 2 days they could not refund the money . All they could offer was to rebook at a later date or accept a voucher . No one knows when they will be flying again and a voucher will be a worthless piece of paper if they go into administration. They are quick to take your money but don't want to repay you back without a battle . I will never again book with Easyjet and I suspect the same will go for a lot of people after this .
| 1
|
EasyJet
|
After having our flight cancelled through Wizz Air 20/06/22 to Madeira, we immediately rebooked with EasyJet 21/06/22 (EZY8137) departing at 13:10.Everything ran smoothly until we reached the final checkpoint into the plane. An EasyJet representative (J) present at the desk was extremely aggressive. She shouted, threatened to delete my flight and even belittled myself and father in front of full flight of passengers. I calmly expressed how out of order & how unnecessary she was being at which point she shouted "Stand back or else I will call security to get you escorted".At this point my father was in tears after already having a flight cancelled and potential of losing this opportunity to fly and see his mother. Our purpose for this journey was to support my 94 year old grandmother who is alone, poorly and in need of her families support. "J", (EasyJet Representative) was made aware of this but didn't change her attitude or lack of empathy. Instead "J" on her high horse demanded, "I want an apology" which at this point we had to surrender and bow to her wishes.This is outrageous and an unacceptable representation of EasyJet ethos and values. We request this be escalated promptly and contacted!
| 1
|
EasyJet
|
After having our return flight cancelled from faro at 2am the easyjet staff didnt know what to do and didnt provide any help as hundreds of people were kicked out of the airport and left to fend for themselves. Many elderly people and young familys were begging for help to find a hotel or just to get any information on what happens next. The flights that did take off were overbooked with many people on standby for 3 days with no help or assistance from easyjet.
| 1
|
Ryanair
|
After having problems checking in online on my return flight, (checked in fine on my departing flight), I came to the airport early for help. The agents at the airport were not helpful, the line was over 2 hours long to checkin, and by the time I got to checkin I was asked to pay 275 euros for me and my family (5 people) for the in-person checkin fee. I was certain that this fee would be waived since the website checkin did not work, but it was not. I was forced to pay, or miss my flight. It felt like a scam. We had to run to catch our flight because checkin took soooooo long. Most stressful experience I have had flying. I won't fly this airline again.
| 1
|
Eurowings
|
After having reached the gate, the flight from Lyon to Duesseldorf by Eurowings was delayed by more than two hours. Not a single announcement was made to inform the passengers waiting at the gate as to why, for how long, when delayed boarding will take place, etc.. On the contrary, at the gate the original departure time has been kept until the final delayed departure and on the departure time information boards one could read 'Go to the gate'. After we finally had taken off, neither the pilot nor the crew did bother to apologize nor provided any reason for the delay. After many delays in the past caused by striking personnel of Eurowings, and that additional bad experience, I have decided to avoid any booking with Eurowings in the future. I never have made any comparable bad experiences with any other airline.
| 3
|
Norwegian
|
After having seen some worrying reviews of Norwegian I was nervous having booked a flight from LAX-LGW to see family. I have done this journey so many times in my life knew how bad a delay or rough flight can be. I was close to cancelling my ticket and paying the extra few hundred to fly with a more reputable airline on this route. I'm so pleased I didn't. Norwegian was great, service wasn't amazing but no worse that any I have experienced in the past. Norwegian is very middle of the road (for want of a better expression). Food is ok, entertainment is ok, leg room is ok. There's nothing amazing. If you want an airline that will get you there with the exact same service as the other airlines, its a no brainer'. Tips: Just watch their flight times from LAX, departure requires you to get to the airport at 5pm. Arrival means you also land at 5pm. Book food in advance. Bring your own headphones. Grab an exit row seat. Seriously consider getting in on the premium, its as good as Virgin Atlantic or United Airlines.
| 8
|
Grupo IAG
|
After having to cancel our trip due to Covid, we are finally going this year. Because I had a voucher from AerLingus I had to call to arrange my flight. It was a nightmare. It took at least 4 phone calls (Avg wait time was 60 min) to finally get it scheduled. On one memorable phone call, after waiting an hour to speak to someone, the Rep hung up on me. Now that the day has arrived, when I try to check-in online (because they didn’t give me a seat assignment), the website said I can’t check in until 7/28 - which is two days after my flight leaves. During an online chat with Support (another 45 min wait), the rep said “that’s when you can check in, sorry for the inconvenience†and the disconnected from the chat. Trust me, this airline is not worth the frustration, pay a little more if you have to, choose another airline
| 1
|
Ryanair
|
After having to change our flights due to issues with the hotel we was booked into Ryanair charged me £45 per flight so £90 in total to amend my dates and airport we was flying too.Admittedly I made an error and forgot to change the airport I was flying in and out of, I immediately spoke to someone online and they basically told me it's tough I have to pay another £90, this I felt was very unfair as it was a clear mistake and I had literally only just done it, and I spoke to customer services and they basically told me the same thing.I cannot tell you how disgusted I am with this vile company, and I will avoid using them as much as possible even if it means paying more!
| 1
|
Jet2.com
|
After having to come home for a sudden death in the family jet2 was of zero assistance.. I am still waiting for a response from my multiple issues from July..zero customer service
| 1
|
EasyJet
|
After having to dangerously carry my 15 month old daughter her pushchair and 2 bags of hand luggage down two flights of stairs to get outside to the aircraft. I have to say you get exactly what you pay for "a flight". Totally disgusted none of the staff (at Newcastle Easy jet) offered to help. Although I must add after struggling at Gatwick a lovely member of staff took my pushchair off me in the departure lounge as she seen I was alone with a young child hand luggage and a pushchair. Flight itself was fine. But Easyjet you really need to brush up on the service your staff provide!
| 5
|
EasyJet
|
After having to struggle with the website the agent dealt with the query very well and resolved my issue.
| 5
|
SAS
|
After having travelled BA for several years I was happy to see SAS flying non-stop from SFO to CPH so booked for my trip to Denmark in September for a Nov 5 2014 flight. Unfortunately the flight was cancelled (mechanical) after several hours of delay. It was chaos! At one point only one agent was handling all the passengers. We were given a number for hotel reservation. No hotel nearby had any vacancies. We were also told to call the next day between 10 and 12 to rebook. A co-passenger and I finally found rooms at a motel. He was contacted by e-mail that he was booked on a flight to IAD on United the next morning so I also went back to SFO and through the white courtesy phone found that I was booked on United to ORD SAS to Stockholm and SAS to CPH arriving Nov 7 at 10am. Not having eaten for quite a while I had to buy lunch on United but they did give us a bottle of water gratis. On the SAS flight they wanted to charge for a small bottle of wine until they found out we were the unfortunate SFO passengers and did give us lunch and wine. On the flight to Stockholm they wanted to charge us for a bottle of water! All of a sudden Heathrow Terminal 5 does not look so bad after all.
| 1
|
EasyJet
|
After having used EasyJet with complete satisfaction for about 10 years this has now been overturned by the incompetence of their customer service. On 28 Feb 2016 I was supposed to take a flight from Naples to Paris Orly. Unfortunately this was cancelled due to the weather conditions. Ground staff did all they could to help passengers. We were told to come back the next morning for a new flight scheduled at 9.55. This flight finally departed after 13.00. The reason given by the captain (in Italian and English - translated into French by a stewardess) was that an emergency slide had to be repaired before departure and that he was waiting for the final paperwork. Result was a near 22 hour delay on arrival in Paris. I accept this misfortune could happen with any airline. What I do not accept is that on 15 June I am still waiting for the reimbursement of my out of pocket expenses and that EasyJet have claimed that they do not owe any compensation under European legislation as the flight was delayed due to weather conditions - that was the case for the original flight, but not for the replacement flight. By way of comparison following a mechanical failure on a Flybe flight compensation was finalized within 24 hours. As a result of this experience I have learned to NO longer have any faith in EasyJet and in future shall do all in my power to avoid this airline and to warn potential flyers about their poor after sales service (plenty of bla-bla, but no action).
| 1
|
EasyJet
|
After high winds we were unable to fly home from Amsterdam for a few days. Easyjet gives us new flights, paid for accommodation and food throughout our delay. They repaid what we spent within days of submitting the claim. Great customer service
| 5
|
EasyJet
|
After holding for 40 mins on the line I decided to use Online chat - the person was very helpful and assisted me with my enquiry. Very impressed.
| 5
|
EasyJet
|
After hours and hours of holding on with customers services last month I received a voucher via email. Every phone number and email address was tried to reach this conclusion! I spent over 3 hours holding on this morning listening to appalling music on repeat with no indication of time span for answering the call this is the worst service I have ever received from a company, in fact the company is a disgrace. We have specific dates for next year due to the availability of our hotel reservation and it looks very unlikely that we will get a flight for the times we need. I wish I had taken a cash refund, what is the point of giving out a voucher code if you then have to speak to customer services anyway! I will not be using Easyjet again.
| 1
|
Pegasus Airlines
|
After huge delay and pgs confirm payment to us Then All stops. No payment or no answered us. Totally bad seevice
| 1
|
Pegasus Airlines
|
After i arrived back to London Stansted. I waited for my luggage for 1 hour and 50 minutes and did not get it at all. I logged into the trip.com app but it says go the airline website direct for any help. I went on to pegasus airline website which then states that call on some number. Long story short, i went to the baggage counter and told them that I did not receive me luggage. they checked the system and informed me that my luggage was never boarded in the plane. I got my luggage after 2 days. nobody cares what i went through with little kids after travelling for 12 hours and then waiting for luggage.
| 1
|
Grupo IAG
|
After i arrived in Chile, my baggage wasn´t there. Went to the counter from British Airways and they said, it was delayed and they would send it to my accommodation in 2 days. So ok, it is what it is i thought. In 2 days it wasn´t there, day 3 still not there, day 4 still not there. In the meantime i hadn´t heard anything from British Airways and i could not reach them. On day 4 i had to fly to another place without my baggage. The lack of communication is what bothered me the most. So i did not know if if was lost by now or delayed, didn´t know if i had to buy a new suitcase and clothes and all of that. Finally at day 9 my baggage was with me. The flight back home they lost my baggage. So i´m definitely not booking a trip with British Airways again. Very dissappointing company, especially their lack of communication.
| 1
|
Norwegian
|
After i booked my ticket through an agency, i wasn't able to add the baggage at all, through the booking process, and they inform me that i would be able to do it later, unfortunately i trusted them.I finished my booking, i tried everything to add the baggage, online or through their APP...etc but no way, i had to call the most funny and most unprofessional customer service ever, who confirmed me that i must pay at the airport!! I asked about the price for normal check baggage around 20 kilos, since i have two! They told me max will be 40 EUR for each! I went to the airport and they asked me to pay 160 EUR for both! Do you know now why they didn't give me the possibility to add them online?!! Isn't a FRAUD?!! SCAMMMMM?!! I wonder how such companies think about business?!Do you have a management?! Is that the way how you treat your customers?! Misusing them!! All of that to gain some BLACK EUROS?!!!
| 1
|
Ryanair
|
After i flight for 3 times UK-Dublin as a EU spouse the fourth time they said me you are not allowed to fly . I lost my fly and after i speak with immigration control they said you are ok is Raynair fault.I spoke with costumer service and they are really impolite.Every time i flight was with delay.After this I never will book a flight with Ryanair.
| 1
|
Turkish Airlines
|
After lacklustre flight from London to Istanbul with the food served that doesn’t live to hype of the TK (how can you make such a leathery hard chicken?) we were informed that our connecting flight to SGN is 4.40 minutes flight. That makes over 6 hours waiting time. We were denied use of premium rooms as we don’t meet rules. All the ground staff at the lounge and anywhere else are truly sorry displaying computer says no attitude. Very mediocre product and terrible, woody service. Will not fly with them ever again.
| 1
|
Jet2.com
|
After landing and doors are opened waiting too long to disembarkStuck on transfer to airport building in a traffic jamMade to stay on transfer bus while driver changed
| 3
|
Wizz Air
|
After last year returning from Turkey with Wizz air being charged and extortionate amount for a few kilos of excess baggage I swore that I would never ever use them again but because of the lockdown and flight complications we needed to fly to Athens this summer so I’ve booked tickets from Wizz from Luton to Athens. Again the company's service was absolutely despicable, we attempted to check in 24 hours before could not find two seats together, and when we boarded the plane the pilot assured us that the flight was full. On observation after take off there was at least 15 pairs of empty seats on the plane. In view of the current situation with lockdown and the airline industry I think they would be well advised to liven up their act and provided a better service.
| 1
|
Ryanair
|
After leaving me stranded for over 24 hours and making me run to another city to catch a late flight. Ryanair refused to payout my compensation and gave me £70 expenses despite me having spent £90. The staff are rude and the company doesn't care about customers. PS. if you are black and you intend to fly with Ryanair to Italy, watch out for the staff who won't talk to you on the plane and ignore you.
| 1
|
SAS
|
After leaving my baseball cap on the aircraft, I was informed it had been found and handed in at lost and found at terminal 5. I now know this was not true, as lost and found was shut. I therefore filled in the most awkward of forms online, which was an absolute waste of time. Attending the lost and found the following day, the lady at the desk informed me it had not been handed in. I explained that the cabin crew had informed both my brother and my cousin whom I was travelling with that they'd found it and handed it in. The assistance was totally non-existent! - I was given a phone number at SAS which I rang three times, was put on hold and hung up on before I could speak to anyone? To say the system was totally useless would be an understatement, what a terribly upsetting experience this has been. The lack of customer care would put me off recommending this airline to anyone. What an awful episode to commence my (last) ever visit to Sweden!
| 1
|
EasyJet
|
After letting us wait for multiple hours the flight got canceled.
| 1
|
EasyJet
|
After looking at EasyJet's websit, and seeing how they said that in between each flight the aircraft was disinfected I felt really confident about flying with them…………..OMG! How wrong was I. First of all I have had a few take offs and landings with them over the last few days (which may I say wasn't planned) in between-each flight was a 30 min turn around, that was passengers disembarking and embarking! No way was that enough time to disinfect an aircraft. While at checking I noticed the staff were very unpleasant to passengers in front of me, as if they didn't have any patients! The flight I'm writing about was from Nice to Bristol boarding at 10.40 on the 12/3/22. When it came to my turn I smiled politely at the member of staff that took my passport, she looked at my passport and said to my where's your locator form! I said I'm sorry I thought that because I was returning home and you had all my details that I didn't need one, she said to me YOUR NOT GETTING ON THIS FLIGHT!!!!! Get over there……..GO! I was gobsmacked, I said I'll fill it out straight away on my phone she told me no your not getting on this flight, I said to her that it was 20 mins before the flight left, for some reason that seamed to annoy her and she told me I'm closing the flight now, with that another lady came over to sit by us crying because she was told the same, she asked the staff for help to get the PLF up on her phone the two staff, just ignored her and carried on locking the gate, then told us you've got to go from here, there isn't another flight until Tuesday, by this time the other lady was distraught, I ask one of the staff for her name because of the way she spoke and treated us was absolutely appalling! She said to me my name is Stephanie! If you want to report me! and they both walked off without a care in the world, I don't think that was her correct name. We will never ever use Easyjet again and I would advise my family,friends and work colleagues to do the same.
| 1
|
Grupo IAG
|
After losing my flight due to the British Airways computer system, a wise woman from India told me on their customer support line:"You have to be proactive."I took her advice to heart, by never flying with British Airways again. Thank you for the life lesson, British Airways.
| 1
|
EasyJet
|
After losing my luggage at the start of Feb 2023 for 3 days (out of a 7 day trip) and claiming the £25 per day per person allowance Easyjet claim to provide, despite numerous chasers and an eventual settlement offer from them in late July, as at 24 August 2023 there is no settlement sum being paid out. There is no indication if this will be paid out at all.
| 1
|
EasyJet
|
After making a mistake on my booking then having illy tech issues which made me stressed and panic, I was assisted super quickly and efficiently. Stress over with no charges. Thank you so much!
| 5
|
Turkish Airlines
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After many frustrating calls with Turkish Airlines, it has become clear that the customer service department is either incompetent, dishonest, or both. In either case, it is highly unlikely that my "open ticket" from March 2020 will be changed before December 31st, 2021, which is a current condition as per the airline. Without the assistance of the customer service department, I cannot make any changes on my own. Thus, I will lose the entire value of my original $4260.35 ticket. (Which, in my opinion, is the actual goal of Turkish Airlines).1. My original ticket was for a trip in March 2020. When I realized Covid was becoming a true pandemic I called the airline to cancel my ticket. No confirmation was sent, but I understood how chaotic the situation was at the time and remained patient.2. By 7/13/20, I still had not received any confirmation from Turkish Airlines. I called customer service and spoke with Isabella. She informed me that my original ticket had not, in fact, been canceled. Rather, it was left as an "open ticket" that I needed to rebook by December 2021.3. On 12/16/2021, I called customer service to rebook (for a trip in July). The agent confirmed a re-booking as per our conversation. In total, we were on the phone for 52 minutes, as he had placed me on multiple holds during the course of our call. Again, no confirmation arrived in my inbox. I wrote to "feedback" on website and was told: "we couldn't detect any change on your ticket number [ ]. Your ticket is still an open ticket...."4. On Sunday, December 19th, 2021, I called customer service back to re-book a trip within the parameters of the date ranges provided by Feedback. (The agent on 12/16 had not mentioned that travel must take place by the end of May 2022, but I decided that this was possibly why he had not effectively rebooked the ticket). I had to make a series of four phone calls. During the course of these calls, I was passed around to different agents, and disconnected a few times. Finally, a male agent and re-booked a trip for April 2022. He said that there was a fare difference of $549, gave me a new confirmation code, and I watched as he actually sent the new information to my inbox. He explained that I had limited time to "pick up" the tickets, and the call ended. I then went to get the tickets online and received the following message: "We are sorry we cannot process your payment transaction at the moment".5. At a loss, I opened up another "Feedback" online, explaining my situation and encouraging the department to review my many phone calls with various agents. In response, I received the following: "We deeply regret to inform you that we were unable to identify any failure which involves both human and mechanical interaction….."6. On 12/22/21, I called back and spoke with another representative ("Eleta??") I explained that I was unable to access my tickets online from 12/19. She said that agent on 12/19 had created an entirely new reservation and the ticket price was $9925. WHAT! I explained that the agent on 12/19 had rebooked my open ticket and had told me that the fare difference was $549! I was on the phone for 20 minutes while she looked into the details. (Meanwhile while I was waiting on the phone, I entered the flight information on my own online and the price was $4217.27. When I told her the price she said "With and open ticket you cannot tell the price. I cannot talk to you and calculate at the same time"!) After an apparently lengthy calculation, she said that the fee difference would be $356.00. (Supposedly this was to re-book my original ticket for April 22-27 dates). I agreed to the fee and asked her to send the confirmation/booking details immediately. She said that she could not send confirmation because she had to confirm with her supervisor.And so it goes, around and around with no end in sight. In all of my travels around the world, I have never been in such a frustrating situation with an airline. I have started to look into reviews from others online, and I am not alone in my frustration. If the airline has no accountability, it can keep acting in crooked ways. At this point, I am completely at the mercy of customer service, and something tells me that the agents will be "unable" to rebook by 12/31, thus causing me to lose my money. It is criminal.
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