Airline
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10
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EasyJet
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2 trips within 3 days, FNC-BRS-FNC. 1st flight outbound fine, return flight not so good. Newer aircraft with upgraded seating etc. Seats are much slimmer, less padding and therefore very uncomfortable, larger gaps between, no built in headrest, legroom appears less. Rows are now slightly staggered. Presumably new seating has allowed an extra few seats to be fitted and are clearly much lighter than older, more comfortable seats. The design of the seats does not allow anyone in seats other than aisle to see the safety demonstration. I am 6 ft tall and really struggled to watch demonstration and knees reached seat base in front. Have flown many times on Easyjet over many years but this was one of the most uncomfortable and is clearly a retrograde step in my opinion.
| 3
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Grupo IAG
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2 weeks on and no progress with any understanding from British Airways for the issues experienced because their staff were unable to access the server because it was down. I had to buy additional tickets to be sure of getting home. A simple phonecall from their customer service team would solve this but instead they send emails quoting one of the reservations no reference to the other or showing any understanding of the issues caused by themselves. The service is appalling.
| 1
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EasyJet
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2 x bookings cancelled on 29th May. Refund requested via online form. This was a bit of a faff but got there in the end. Informed that they hoped to refund in 28 days if not to contact them after 90. Today received confirmation of total refund. Not perfect service but not bad considering.
| 4
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Ryanair
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2 years ago I flew to Greece, the seats were not very comfortable, there was not much leg room either. The flight was a little bumpy but you get what you pay for really. However the cuppa that was provided was nice.
| 3
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Ryanair
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2,5 delayed in a flight from Dublin to Porto. No one says nothing (like it is normal, and actually it is) without provide any food or water.This company is a joke.
| 1
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Eurowings
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2,5hs delayed flights and they give us a 5€ voucher!!!
| 1
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EasyJet
|
2.5 hour delay due to pilots exceeding their flying hours and not knowing til we all sat on the plane. Then another 2.5 hours still without a drink and by the time the stewards had reached our row, the food had all run out. Customer services told us to 'do one' as the delay hadn't reached 3 hours, then ignored our subsequent protests.Mistakes happen, but at least be sorry! It's so sad that reasonable people are treated this way and that there's nothing whatsoever we can do about it.
| 1
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Jet2.com
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2.5 hour delay.1 hour of that spent sitting on run way apparently waiting to be fueled then missing our slot to take off.why put us on the plane if your not ready to leave.
| 2
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Wizz Air
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2.5 hours delay. Staff at BUD had no idea whats going on. 1.5 hours earlier check in everybody at the desk, than half an hour later send us out, as another flight was supposed to start from the same gate, than check in everybody again for the 2nd time. After this giving vouchers to the passengers which are only valid on the day of flight, and in restaurants in the main lobby area so they were useless. I purchased priority boarding for no reason. They let everybody on board without any rules or plans. Staff on board very unfriendly! After all this misery we have got a can of coke and a piece of chocolate. Never ever again. Rather driving 10 hours with car or paying double for Swiss Air. Stay away from this joke company.
| 1
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EasyJet
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2.5 hours delayed from Prague to Gatwick paid 200 pounds and get to Gatwick middle of the night taking cab for another 60! Very bad first flight experience lady sitting next to me at said on Friday flight she was delayed 6 hours and Sunday flight 2.5 hours. They said delay was because of bird etc. Will not fly again.
| 3
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Lufthansa
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20 days my luagge is LOST WITH THIS RUBBISH AIRLINE
| 1
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EasyJet
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20 min in a queue to sort an incomplete refund... still didn't get to speak to anyone and the complaint not been resolved.
| 1
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EasyJet
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20 minutes to wait for a chat is too long. The first guy (Zaid) couldn't cancel a flight! So I had to login to 'chat' again and wait another 20 minutes. Awful service. I simply wanted to cancel a flight; no reason the website couldn't be changed to do that.
| 1
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Grupo IAG
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20.11.2024Subject: Formal Complaint Regarding Unjust Denied Boarding, Inadequate Customer Care, and Other FailingsDear British Airways Customer Relations Team,I am writing to express my profound disappointment and frustration with the appalling treatment my wife and I received during a recent journey with British Airways. The sequence of events outlined below is not only deeply distressing but also highlights systemic failures in your operations and customer care protocols.1. Denied Boarding Due to Uncommunicated Visa IssuesOn 18.11.2024, we were shockingly denied boarding on (FLIGHT # BA 803 / PNR VKOXJB) on the grounds of alleged visa issues. At no point during the booking process or the onward journey were these visa concerns communicated. If a legitimate visa problem existed, it is both logical and ethical that boarding should have been refused for the outward journey itself. Instead, we were left stranded at Gothenburg airport, incurring not only immense stress but also significant financial loss.2. Loss of Over 2,200 SAR in Taxi FaresAs a direct consequence of the denied boarding, we were forced to spend over 2,200 SAR on taxi fares. This unnecessary expense was entirely avoidable had British Airways acted responsibly and competently from the outset.3. Shocking In-Flight Conduct: Solicitation of DonationsTo compound the situation, the audacity of your airline to solicit donations during the flight, when passengers are a captive audience, was both distasteful and unprofessional. This behaviour not only detracts from the credibility of your airline but also raises questions about your priorities.4. Failure of Customer CareThroughout this ordeal, your customer service team displayed a blatant lack of empathy, accountability, and competence. The dismissive responses we received further exacerbated our frustration and left us feeling utterly devalued as customers.Demands for ResolutionThe failures detailed above are a breach of trust and a blatant disregard for the rights and well-being of your passengers. I demand:1. A full and immediate refund for all flight segments of this journey, including the denied boarding segment.2. Reimbursement of the 2,200 SAR taxi fare and other incidental costs incurred due to your negligence.3. A formal apology for the discriminatory treatment we endured during the return journey.4. An explanation and evidence of your airline's protocols regarding visa issue communication, along with assurance that such gross oversight will not recur.5. Compensation for the immense stress, inconvenience, and humiliation caused by this appalling experience.Should British Airways fail to address this matter promptly and satisfactorily, I will escalate this complaint to aviation regulatory bodies, consumer protection organizations, and public forums to ensure that your failures are brought to light.I expect a detailed response and resolution within 7 days of receiving this letter. The experiences described are unacceptable, and British Airways must take full responsibility for the harm caused.Sincerely,George P AbrahamTicket Number:1256364738848 / 31256364738849/3Check-in Reference / PNRVKOXJB
| 1
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EasyJet
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200 flights cancelled last minute at Gatwick again. This is a new culture of disrespect by the airlines who think that they can adjust their "workload" simply by cancelling 1000's of people's business or leisure trips. Amazing how the culture has changed. And then flog them for every bag you take on board. I hope they go bankrupt, they sure deserve it.
| 1
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Ryanair
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2018/08/10, Stansted Airport, an evening (~19:00) flight to a destination in Poland.Boarding does start as early as one hour after the scheduled departure time. That's apparently not bad for Ryanair / Stansted combination.After half the people are already on the plane, the rest is held outside for another ~20min for no known reason. After this time we are all happily on board.About 20:15 the captain says that the "London Traffic Control stopped all eastbound flights". Why, who knows.This news seems confirmed by a long queue of planes waiting to take off (we're not one of them). A lady says that her friend is in one of them (Ryanair too), now waiting for about two hours in the queue for take-off.After some time, the queue is no longer there, all planes took off, lending somewhat reduced credibility to the traffic control news. We're still waiting, inside the plane, at the gate.About 21:00 the captain says he's been on duty for too long this day and legally he won't be able to fly if the delay continues. Therefore our flight will probably be cancelled.21:15 he confirms that the flight is cancelled. Now the Stansted Airport has an opportunity to show excellent efficiency: only ~30min later they bring steps we can use to get off the plane.That's about two hours of being kept on the plane. It's about as much as the flight to our destination should take.The cancelled flight can't be rebooked online to a different destination, the next avaiable flight to the original destination is 4 days later. Which is of course close to useless to pretty much anyone.Of course, in the best Ryanair style, there isn't much help for anyone, apart from the customer service in the airport. As the queue looks like a few hours of waiting, I give up and book the flight next day from Stansted to another place, after doing a refund on the cancelled one.Now it's about 23:00 and all hotels around the Stansted Airport are fully booked. I manage to book one a little bit further away and, queuing for a taxi for another good time, I manage to get to the hotel around midnight.Next day the Ryanair flight actually happens (by now I know it's a small miracle to be in a Ryanair plane in the air, so I'm very happy and grateful). Happy(ish) end.I sincerely hope Ryanair will yield to the problems they are facing and disappear rather sooner than later, freeing up the connections they serve for someone else.[If you work for Ryainair and for some odd reason you are tempted to apologise, plase DON'T. I'm sure you are going to do the same thing over and over again, so any apologies are insincere and void and shouldn't be accepted by anyone sane]
| 1
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Turkish Airlines
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2018: They oversold my flight, so I was bumped onto a new flight 24 hours later. So were approximately 8 other people.2022: Phoned up to amend a flight booking. No obvious way of doing it via their website. After four phone calls, the flight was amended. They claimed they couldn't take my money, and I had to phone my bank while they kept the seat on hold. My bank told me the money was "pending", i.e. authorised, just that Turkish hadn't taken it. So I am now minus £1,000, with no useful flight tickets at all.I will not be trying them a third time!
| 1
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Jet2.com
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202024. We returned to Manchester from Phafos on a late flight. We have no real complaints except for the seats.These were straight upright seats with no form of headrest and knees pressed to front seat. We arrived with head and neck pain. Otherwise we had a pleasant flight and appreciated the wonderful help from crew and Assistance. Thank you and God Bless
| 4
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EasyJet
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2021 HOLIDAY CANCELLEDEasyjet cancelled our 2021 august holiday by email without warning via email. Couldn't even be bothered with a phone call to discuss other options and wont speak to you on the phone. We would have been able to consider other options or dates but they dont cant be bothered. They will refund our monies when they can be bothered. Wont even help us rebook another holiday.I understand this is a difficult year but 2021 holidays are too much hassle for them.
| 1
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Ryanair
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2022.03.23. Afternoon I can not completed the check in online and you ask me 55€ at the AirPort. The app said I can complete the check in without seat paying by 24 hours before, when it was 5 hours before. So You give a boarding pass at the airport for 55€, and it is incorrect. Your service was wrong and You get more money? You should pay me and say sorry. Give me my app history the day 2023.03.23. to my e-mail address. It will prove that I tried many times to finish my check in process but your app did not allow it.
| 1
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EasyJet
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20m waiting on the call, 20m in chat no one connected. 40 in total, that's the worst customer service
| 1
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Grupo IAG
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20min bus to the plane at LHR (flight to DUS) which is a joke and then the plane needs to be repaired! What is this Ryanair?
| 1
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Ryanair
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20th October 2024Flight from reus to dublin. Flight delayed because of storm in ireland ryanair then decided to put us on the plane leave us on the runway fir a very long time in sweltering heat with no air conditioning eventually the got the air con . We left REUS to go to Dublin even though the storm was still the same where many flights were cancelled or circulating in Dublin .our flight missed the runway because the wind was so strong but ryanair still tired t land we then had to fly to London Stanstead where again we were left on the plane on the runway again for a very long time with no water or food or milk for babies when we asked for water or food we were told there was none and there was nothing they could do about it. Ryanair staff on that flight had no empathy for anyone . There was 12 of us 6adults 3babies and 2children and nothing to give them not even a drink. I saw a lot of children vomiting and they did not care same on you all. Micheal O'Leary you should be ashamed of yourself and your staff and your Company you put all our lives at risk taking us to Dublin TWICE knowing how bad that storm was just so you wouldn't have to pay compensation money is obviously more important to you than a life
| 1
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Vueling
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21 days since luggage lost. A form sent to claim compensation but you just go round in circles to the check status page. They are deliberately obstructive. The Montreal Convention clearly outlines the procedure.
| 1
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Ryanair
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21.02.2023. The check in the night before departure took ages because the (on)line was to busy. After 30 min I tried to get in touch with a human. Telefon lines were closed. In a chat I`ve been number 190! Did not know that you can check in only 24 h before departure when you don`t purchase seats. Never again.
| 1
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Lufthansa
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21.07.2022 We were due to flyMAN-FRA-CANCUN for a family wedding. Our flight was late landing at Frankfurt so we missed our connection. We were told to go back to the main foyer and join the re-booking queue. Time was now approx 11am.We stood in that queue until just after 7pm !!! When we reached the front of the queue, we were told that there were no direct flights available. We were sent to a hotel in a taxi (paid for by Lufthansa) and given the new itinerary for the following day.Early flight to Paris, then after 4 hours a STANDBY flight to Atlanta (for which we had to apply/buy ESTAs) and then another another flight from Atlanta to Cancun. When we finally arrived in Cancun 52 hours after leaving home we were told our luggage (that we had checked in at Manchester) was still in Paris and the baggage handlers were on strike. My husbands heart medication was in the suitcase (never again) and by the time it was delivered to our hotel in Mexico he had missed 4 days medication. I emailed Lufthansa Customer Service 15.08.2022 and received a reply to say they were inundated with complaints and would get back 'sometime' in the future. Still waiting... The staff did their best but the system is broken. Such a shame as we have always held Lufthansa in such high esteem.
| 2
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EasyJet
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21.55 flight from Paris to Luton. Flight delayed as staff unable to disembark two wheelchair assistance passengers from aircraft at CDG as no wheelchairs available. After 45 minutes one wheelchair was located and first wheelchair passenger disembarked, the second passenger got off plane 20 minutes later. My flight left one hour later than scheduled due to delay on previous flight disembarking. I'm surprised that there is not sufficient wheelchair assistance for customers at a busy international airport. I'm not concerned about Easyjet. I'm concerned poor facilities at ChDG airport will impact on disabled wheelchair assistance passengers.
| 10
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Grupo IAG
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21/02/24I have changed my review to 3 stars from previous 1 star due to MASSIVE CHASING by me through various channels I got some answers and actions from BA.I hope BA realise solve issues quickly with good communication and your ratings and customer service will improve. (not rocket science). Thanks to whoever helped maybe Mr Doyle's team or the X team, I am not sure.Previous post below:Waited 2 months with relation to a complaint / compensation claim for late flight due to cancelled LGW and being advised to get a taxi to LHR for a flight to JFK.I have heard nothing from BA yet my claim is tracked as closed and resolved.All I have been told to do is resubmit my claim.Very poor service, I'm sure they are trying to ruin BA.
| 3
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Grupo IAG
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21/2 9pm EI249 Friday evening Gatwick flight. Usual appalling slow boarding due to passengers having too much hand luggage and no common sense. The seats were smaller than Ryanair and for some unknown reason tilted so it was like we were going to be launched into the sky. The whole flight was extremely uncomfortable and hot. Out of interest can Aer Lingus passengers not count as they seem to have trouble working out where their seats are? Also one case and one piece of hand luggage seem to be interpreted as one case and ninety five bags.
| 2
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Ryanair
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2140 from Edbinburgh delayed 30 minutes. No explanation from Ryanair despite using their app. So much for "travel assistant". Then delay extended to 40 minutes. Then gate called an hour before new departure. Passengers now standing around clueless. Not one member of staff visible at the gate so we all queue in the 'snake'. Then just as a staffer turns up to open the gate she tells us all we're in the priority queue and need to move. No explanation for lack of organisation or for the delay.Flight lands at Stansted 40 minutes late despite pilot saying we would make up time. Then the fun really started. We had taxied to a terminal that was nowhere near our arrivals gate so they had to organise buses - except there were no stairs with which to disembark from the aircraft. More shambles followed until eventually we got inside the terminal an hour and 15 minutes after our scheduled arrival time. Missed our onward train connection and caused huge inconvenience late at night. Never again.Ryanair really are as useless as everyone says they are. No customer service whatsoever.
| 1
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Vueling
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21st June Flight cancelled on the evening flight out to Paris from Gatwick. I was stranded in the airport with a workshop to run in Paris the next morning so ended up on the Eurostar @6am. No one was on hand to help. Absolutely terrible experience. To make things worse on the return flight it was delayed 2 hrs and numerous gate changes. I didn't think an experience would be worse than Ryan Air!
| 1
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Ryanair
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21st August 2023 I and my son missed the flight with 2mins to board the plane, due to ryanair workers misleading us with the directions to board the plane. when I arrive in 2mins late before I board they were talking wasting time, not allowing us to board the plane, refusing us to board the flight and your staff have been physical rude to me at the airport when I was checking in my luggage. This is not good service .  On the same day 22nd of august I and my son slept in the airport and booked another flight for 24th of August.On 24th of August at 6am to check in at the gate. The Ryanair air staff that was short and tiny on duty at that time was very very abusive to me .the staff is not trained properly, the staff was purposefully shouting, unlike unthinking rude body language and aggressive attitude towards me not wanting me to board the flight , standing at the gate entrance, pulling the empty small bag off me in front of everyone that wants to board the flight . Because I was holding an empty small bag. Your staff told me to pay for an empty small bag with nothing inside the bag. I told her I can not pay for an empty small bag. while I was explaining she was harassing me being mean aggressive to me. staff pulled the small bag off me and I walked to board the plane.  On my way to board the flight your cabin lady staff stopped me because I was holding a ball to board the plane. She informed all the crew staffs . They had to tell me to take the ball out of the plane or I wouldn't board the plane. I had to put the air off the ball . this is hateful behaviour. . everywhere you go around Ryanair air staffs in Funchal maderia airport and crew staffs is all hate behaviour. Please Spread the news stay away from ryanair service and the Portuguese women, ladies are not nice individual, not respectful, not kind, horrible humans, People are not nice there. This is real and the bad experience in Madeira in Portugal
| 1
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EasyJet
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22 hour delay plus me having to take an extra day off work and no compensation as its apparently an "extra ordinary circumstance"! Absolute joke and I will never fly with EasyJet again.
| 1
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Lufthansa
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22$ for a 13 hour flight - and then the wifi is not even working. Unbelievable. First and last time with Lufthansa. Would never recommend!
| 1
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Turkish Airlines
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22-6-22: I went to the airport with my wife again - day number 2. They had promised to call... aaa...no such luck.We waited almost 4 hours in the airport, and finally, we got to the check-in desk. It turned out as I knew that they had problems with the booking system - so the allowance for 30+8 kg of luggage as we had paid for was correct, and the 0 kg as stated in their system was incorrect.In total for the 2 days, I used about 4-5 hours driving to/from the airport, 6-7 hours of waiting... 60-70 USD in parking, 100 km in a car... 5-8 telephone calls, 2-4 emails... a lot of anger and frustration.It's not okay. They apologized - one phone call of about 60-120 seconds could have saved me a lot of time and money today.When you develop new software systems, you have to validate them and do a stress test of the system, before you launch it.I now gave TA 2 stars now up from 1, but I'm not impressed. They apologized and that makes it a bit better. Just a little bit.21-6-2022 I ordered tickets for me and my wife 3 days ago. Copenhagen-Istanbul-Baku. We found tickets with Anadulu to Baku and Turkish airlines on the return flight - all were ordered on Turkish airlines homepage.We should go in 9 days.I and my wife double-checked that everything was OK..30 kg of luggage + 8 kg hand luggage each. We payed about 100 USD/each for additional luggage and took the recommended tickets. Exact price I can't remember. The difference between 20 and 30 kg is low, and we did not choose 0, which also can be seen in the email receipt.We got an email receipt where it in the email looked Ok...30 kg + 8 kg outbound flight... but in the summary in the bottom 0 kg of luggage was allowed for Copenhagen-Baku. - Everything was ordered on the Turkish airline's homepage.Something is fishy. I think Turkish Airlines have some issues with web pages, registrations, and receipts.Paying for luggage twice is not something I want to keep doing.I heard that they made the new homepage with software 10 days ago.I have used the whole day emailing, and calling, and finally, I drove to the airport..wasting another 6 hours - so I could talk to a person that might be able to help.... The person there could see that something was wrong (I waited for an open gate for 3 hours), and they should contact me tomorrow.Depending on what happens tomorrow I might never fly with Turkish Airlines or Anadolu again. They have so far ruined one whole day for me and I'm pissed.:-(./Jan
| 2
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Grupo IAG
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22nd November Dublin to Orlando. Business Class. Excellent service and cabin crew. Timekeeping excellent. Hope return flight on 19th January is as good!
| 10
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EasyJet
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23/06/24Easy jet not so easy.Manchester airport had a power cut around 1am it effected the baggage departments. Four of us were set to fly out at 06:05AM. We arrived around 03:30AM, The security check section A had one man telling over 500 people where to queue where to go he even sent a women back to the back of the queue after she spent nearly 2 hours in the same queue getting to the front of the very same queue (I hope she sues). After the dreadful queuing getting through security we made it into our terminal everything was saying on time no one had said anything different to what is displayed on the boards. Come 06:05AM nothing not a word no plane just a lot of angry people. A Malta flight however did eventually get boarded that itself was an embarrassment a single women try to shout over around 200-300 people saying "anyone to Malta" what a joke. More waiting goes by 08:00AM boarding opens for our Amsterdam flight the plane gets loaded up everyone's on apart from 2 people we where flying with so I phoned them up asking where they were, they were at the gate to get on the plane but the two men who where checking passports and passes where gone this was 08:10 boarding closes at 08:30 so I asked the flight attendant (nice guy along with the rest on 2161) no idea they should be there so one women phones up tries to find out what's going on, however at this point on the other end of my phone call they've found someone to ask why they can't get on the plane he says "I thought that flight had been cancelled" so this guy knew it was cancelled before we all got on that plane. So I shout to the flight attendant "she's saying this flights been cancelled" another 10-15mins go by captain crunch gets on the decks and announces that he's very sorry the flights cancelled nothing else then another 15mins to wait for someone in a high viz to let us off the plane back to where we've all spent hours waiting. So where back in the airport everyone gets told to go to the desk try get another flight what a joke that was easy jet cancelled all there flights that desk had a queue the length of terminal 3, so we didn't fly where back in the airport flights have now tripled in price at other airlines no holiday for us we need to get out. There's another queue to get through to then queue again through arrival security when we never even left the (swear word) country we get out eventually it's about 10am at this point where all depressed two of us are on the phone to easy jet to be told you can either drive to London and get on a plane there (6 hour drive) or you can miss half your holiday and fly Tuesday reyt laugh and then we thought right let's try get a refund on the flights and go with another airline NO triple the cost and it's a 7 day refund. Never ever flying with easyJet first time I had chose to go with them and never even flew. Just to note aswell every other airline was still flying in and out but easy jet made a decision to ground all the flights.
| 1
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Jet2.com
|
23kg baggage allowance was much appreciated. Easy to book flights online. Dropping bags off the night before is really useful particularly with an early flight. Staff at the airport were very helpful. No significant flight delays. My only criticism was the frequent, very loud advertising by an air stewardess throughout the flight that I and my partner found very irritating.
| 4
|
Pegasus Airlines
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23rd June Sabiha Gokcen - Bodrum Mugla ucusu - 207A GateI am writing today to give a big thank you to Pegasus Airlines.I was visiting Istanbul just for one day for some official paperworks and booked my flight back from Sabiha Gokcen Airport to Bodrum at 19:00hr however, I managed to arrive to the airport at 16:00hr and there was a delay with 16:15hr flight (30mins)Firstly, I went to the Pegasus Sales office and a very nice lady - I am sorry for not asking your name as I was in a rush- tried to help me and suggested that I check in and go to the gate of 16:15hr flight and see if there is any available seats and if they can change my ticket there. I did as it was suggested and I didnt have any luggages.To the gentleman who was doing the boarding of the passengers for 16:15hr flight at the gate 207A. I cannot thank you enough ! He nicely listened to me despite he was busy and he changed my ticket. At the end I was able to board to this earlier flight. I left my two very young children early in the am while they were still sleeping (2 & 3 years old) and I am now able to see them before they sleep for the night. All the mothers out there will understand me how important that is. You really really made me the happiest person and Pegasus you are my best friend in the whole entire world. Thank you so much for handling this in such a professional and supportive way - its not easy to have such service and support with most of the airlines. I simply LOVE YOU and you made my day !!
| 5
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SAS
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24 h flight delay and baggage "lost" for more than 8 days. SAS just don't care about people.
| 1
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Eurowings
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24 hours before my flight I tried to check in. I could not check in without selecting seat, but all free seats were taken and there was an option to get one of the 20-euro seats (more leg room supposedly), which located at row 10 or less. After calling to inquire about this, I was told that I had to either buy the 20-euro seat in order to check-in online, or go to the airport and check-in there. I did go to the airport and I was given a seat at row 11, in other words, a seat which had to be free!So this is the scam: pretend all free seats are booked and force people to pay 20 euros. If they don't want to (which they can only find out by calling) waste more of their time to make them go and get in line.
| 1
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Grupo IAG
|
24 hours before our departure on BA059 to Cape Town from Heathrow on Thursday 29th June, we did an online check-in. Seats had already been allocated for my wife and I - 41 E and F - which are the middle two seats of the central block of four. These were totally unsuitable for us as we are in our late 70's and getting in and out of seats to stretch our legs or go the the toilet would mean climbing over a person on the aisle. But there were no other seats available. We got to Heathrow about 6 hours before departure and tried to change seats at check-in, to no avail, although the lady was very sympathetic and tried her utmost. She did offer us an upgrade to Premium Economy but at 450GBP each it was beyond our affordability. She said we should try again at the departure gate but that also failed. We spoke to a member of the flight crew who was totally unsympathetic. The economy seats are so tiny that I was jammed shoulder to shoulder between by wife and a stranger, with knees touching the seat pocket in front. For 12 hours we suffered. When we did manage to get out of our seat due to the kindness of the young lady next to me on the aisle, it was a mission trying to clamber past the reclined backrest in front of me. BA Economy is absolutely awful. The evening meal was near-inedible - both choices were spicy foods which are not very suitable when flying, especially for an older person. The breakfast Spanish Omelette was, however, not bad at all. The previous day we had flown economy from Malta to Heathrow on Malta Airlines and that 3 hour trip was a pleasure. The seats are wide and there is ample legroom. If they can do it, then why not British Airways.
| 1
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Grupo IAG
|
24 hours in a Heathrow Hotel.Utter madness last night, no ground staff, 1 bus for 400 people who had sat on a plane for 31/2 hrs with no water !!!This has had to be the worse business class experience and never again will B.A have a booking from me ! Internal flights lost, no rebooking provided and now stuck here.
| 1
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EasyJet
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24/7 chat service - hung on the online chat for over an hour with no response. Don't advertise as 24/7 if it's not, Rubbish!
| 1
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Turkish Airlines
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25 hours before the departure, Turkish Airlines informed me that my ticket to Stockholm via Istanbul is cancelled. I currently pay the expensive business class ticket for the flight. I was too late to attend the wedding at the city of Stockholm. I was no choice what to do after that, Later I left my home to Narita Airport which is 3 hours away in Fukushima Prefecture. When I arrive, I told them that I must give up and cancelled the ticket and instead of waiting for the next 24 hours, I better book Lufthansa instead which depart from Haneda at afternoon. I will avoid this airline after this. I even cannot give zero for the seat comfort and ground service.
| 1
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EasyJet
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25 minutes waiting but then Wiam was very helpful and quick.
| 4
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Eurowings
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25 minutes waiting to speak to an operator with with a general enquiry.... "the current wait time is 1 minute" (in German? Clearly not in English)Completely unnaceptable wait time. Really bad service.Once I got through to a operative she made no apology despite me pointing out the wait time.To top it off she then hung up on me!Disgraceful service. Written warning required and a service overhaul.Check your recorded dialogue for 5.32 today.Get a chat facility.
| 1
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EasyJet
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25 minutes waiting with no answer, no idea how long the queue was and no idea if anyone even works on a Sunday late afternoon. Not helpful.
| 1
|
Lufthansa
|
250 euros to transport a bike. Terrible! Completely out of line with industry standard. Will never fly with this group if I can prevent it and would encourage boycotting companies that engage in exploitation.
| 1
|
Grupo IAG
|
26.06.24Arrived at LHW from Manchester with my daughter for onward bound cruise round Norwegian Fiords with Saga. No cases arrived and we were reluctantly forced to carry on with our holiday. A 7 day cruise with nothing but the clothes on our backs.You're an utter disgrace BA. Attitude at LHR was fill in this form and go.
| 1
|
EasyJet
|
26/5 claimed Covid related refund.6/7 email confirmed "Refund of £xxx to Visa on 06/07/2020"15/7 then get email apology "sorry it's taken a little longer than usual to process your refund ........ The total refund should show as available funds within the next 10 days."Given easyJet's refund performance, suspect this could be another delaying tactic built into their process.
| 1
|
EasyJet
|
27 jun 14:30 Palma to Amsterdam flight to Schiphol EJU7882, lady at the gate counter tried to force luggage payment telling that I do not have bough a luggage. She clearly saw our ticket but she tried anyway. She was also acting furious, lack of respect towards the passengers.
| 1
|
Grupo AirFrance-KLM
|
27th June Flights were cancelled well in advance by KLM. We applied for 2 vouchers because when the cash option FINALLY became available, the misleading wording suggested that WE were cancelling. After 6 weeks they refunded only 1 voucher missing 20% value in a foreign currency. Numerous WhatsApp requests the 2nd voucher was issued after 12 weeks AGAIN over 23% less value.They insist we have full value +15% bonus.NUMBERS DO NOT LIE BUT KLM DO!
| 1
|
Turkish Airlines
|
28 December 2021 01:45 Hong Kong flight related to the grievance we experienced:Exactly 5 hours before the flight; My wife, our baby, and I were at the airport for check-in.THY officer took all the required documents for Hong Kong and checked, took our luggages and gave our tickets, when the plane gate was announced, we went to the gate. While the final checks were being made for boarding the plane, they said that PCR test was required for the baby, and they did not take us to the plane.We were not allowed to the plane with my family, and we were victims at the airport at that hour, and we only left the airport in the morning.Since I know that Hong Kong is sensitive to these issues, I made a phone call to at least 6-7 customer service representatives days before the flight, and your systems also have voice recordings. I asked all of them several questions, none of them said anything like that.The official at the airport, who made the last check-in process, said that there were no missing documents, gave our tickets.If the infant passenger is asked for a PCR test, why does not any Turkish airline officer know about it, and even approves and gives our ticket, but we learn it at the gate of the plane?We still had time to get tested if we'd found out when tickets were issued.I went to the THY Istanbul airport ticket office to delay my ticket.I was shocked there too.They told the ticket office that they had a stamp that I was not allowed on the flight because I was late for the flight, and they demanded $260 for a change of ticket and +20$ for getting it from the agency.Since Hong Kong applies a 21-day mandatory quarantine period and hotel reservations are constantly full, I can only make my next hotel reservation a month later.Despite the fact that we checked in online to avoid waiting in the baggage line, the lack of "online check in luggage drop" acceptance, and the rude behavior and genius of the attendant during the check-in process, aside from the grievances we experienced, all our plans were turned upside down.Other airlines call two days before the flight and report the necessary documents one by one on the phone and they agree with us. However, although I called THY myself, I received incorrect and incomplete information.I always came to Hong Kong using Qatar Airways or Cathay Pacific.I chose Turkish airlines for the first time. And as a Turk, I regret it so much.AND MORE THEY ARE NOT CHANGING MY TICKET
| 1
|
Vueling
|
28/06/2014 me and my boyfriends family traveled from Copenhagen to Florence. There where no delays, the flight went good and we where happy to get to our destination.After an hour waiting for our luggage me and crazy many people lost hope to get their luggage that day. I know know the exact number is 36 lost items but half of the plain went straight to the "lost and found" line to tell he airport to find the bags. That means we spend one our waiting for the luggage and an hour and a half waiting in line to report it missing. It was horrible and later we found out that Vueling had lot the luggage back in Copenhagen and they found the bunch days later.I waited five days. The third day it said on the hope page it was found but two days passed before it finally arrived - and it arrived wet and stinky...... with a hole in it :SI was happy that i had two weeks in Florence cause the first week went with worrying and washing my clothes. In our travelers group of 8 people we only lost two bags, that is a great perspective when you think about the families with kids that lost all their baggage...Thank you Vueling... If i want all that trouble another time I will use you again.
| 2
|
EasyJet
|
28/09/24 - Flights cancelled, yet still on offer to buy on their website. Cancellations all the time, shocking customer service and pairing with Dohop makes the process of getting things sorted doubly frustrating.Easyjet are so bad, and could not care less about service that they don't even bother to comment on the complaints they get on Trustpilot or any other rating service. It would need a team of fulltime workers to respond to the number of complaints. Shocking!30/09/24 - Update. Easyjet website is now working and the cancellation was becuase they changed the flight number, so it is still leaving and returning at the same time. I wonder why Easyjed didn't transfer passengers directly instead of making people anxious thinking there are no alternative flights. Luckily it's all sorted now
| 1
|
Grupo IAG
|
29 March 2015. I was booked to go YYZ-DUB yesterday. Flight was cancelled. I checked in at 3pm and left the airport at 12.15am after being added to same flight today. Checked in today at 3pm the line was packed with passengers enough for two flights. The staff checked in all but 9 of us who happened to be from yesterday's cancelled flight. A long time later they managed a flight to London Heathrow tonight with Air Canada boarding at 10.40 pm. I'm going to arrive in Heathrow at 11am and board an Aer Lingus flight for Dublin arriving at 2.45 tomorrow. I'm really not sure what to do when travel goes pear-shaped but Aer Lingus oversold the flights and nine of us unrelated and obviously not aggressive or over-assertive ended up in a horrendous nightmare. I've spent two day times in Pearson airport.
| 2
|
Ryanair
|
29.6.24 departing to Beauvais. Only two staff on baggage drop off one of which went for a break. Waited in que for 50 mins to then be told go to self check-in. Team leader on self check-in she was dreadful no name badge to name and shame. One staff member assisted in helping with scanning documents. Ryanair boss needs to try being a passenger!
| 1
|
Wizz Air
|
29th April @ 18:01I called to request special assistance and called the number of the uk website and selected option 9 - A lady called herself Jazz was very rude and was very rude by talking over me and trying to listen and under Me. I hope it was recorded on the call.She kept asking me other questions instead of answering my question.She should not be allowed near customers until she has been taught good manners.She could not tell me what PNR stands for which is on my boarding pass. She kept telling me to provide her with a confirmation code. She would not listen to me. If she knew her job well she would know that the confirmation code is the same as the passenger number and can be used to check my flight details. She was obviously very bad at her job.I really hate the service I received and I hope Wizzair remove this person from their business.Why do you run a business like this and allow your staff to make your airline look like cheap airline.Wizz air have some shame! - We spend millions with you.Get a grip on your business and teach your staff to be more helpful and not act like school kids.
| 1
|
Jet2.com
|
2:55 hour delay, 2 hours of which were on the plane. No hot food left by the time they arrived at our seats, which meant that by the time we arrived at midnight we were unable to get any dinner so couldn't eat for the night. No compensation was given.
| 1
|
Norwegian
|
2Gatwick to Gothenburg. Flight was cancelled. No customer support at Gatwick, we had to move around the airport several times without any useful information, and no one from Norwegian to deal with the cancellation. The Norwegian Web interface is full of bugs, and the view is not consistent with the iOS app. Consistently generates these technical errors without major explanation, and it gives a phone number in Norway. Customer Relations are not helpful, more on the rude side.
| 3
|
Turkish Airlines
|
2h blocked in the aircraft with very low air conditioning owing to air traffic, the classic Turkish organisation; even worse than Ryanair with the only difference that Turkish airline is a national carrier that HARDLY speak in English, terrible.
| 1
|
Turkish Airlines
|
2h30m delay Gatwick to Istanbul, on a journey which last destination is Tokyo via Osaka. Causing us to have about 20m to transfer, which we managed after a sprint in Istanbul airport. Luckily we are not disabled. Unfortunately the luggage's were not transferred and failed to arrive in Osaka. There's an ETA of about 5 days for the luggage delivery. Also, extremely hard to understand how to file a complaint and reimbursement request. As we are tourists, don't have a fixed address, have to buy clothes and arrange with the airline to get the baggage delivered or pick from wherever we might be as we have plans and things pre booked. You can imagine the nightmare. Plus for compensation how are they going to reimburse expensive clothing? A good winter jacket for Hokkaido winter is way above 500 pounds. Having to cancel plans to get baggage delivered, who's going to reimburse it?After digging for reviews we found that other customers were offered 100 euros of compensation which is absolutely ridiculous. For this reason and knowing how much energy and time it takes to solve this with airlines, going ahead and fail a complaint via Small Court of Justice in the UK and file the complaint to the aviation authority straight away.Avoid Turkish Airlines as it'll ruin your holidays.
| 1
|
EasyJet
|
2hr delay and then once doors closed on plane we were told another 40 mins for slot to take off. Always weather, air traffic restrictions and issues at departure airport. Plane was smaller than on the way out and was very claustrophobic and not great when already been delayed 2hrs to sit on a plane that is cramped. Please think of your customers we are expected to get to the airport on time and there is no exceptions if passengers are slightly late to the gate (seen others refused entry but then we sit on runway for ages) but easyJet are always ok to delay passengers. Not right.
| 1
|
Jet2.com
|
2hr delay on return, then long wait to get off plane , waiting for coach to terminal
| 3
|
Ryanair
|
2hrs 30min delay on board flight to Madrid. We weren't even offered water, after being told we would get soft drinks. Flight attendant just standing at the front chatting, really annoying. Is there competition for delayed flights??
| 1
|
EasyJet
|
2nd July 2022 Easy Jet Flight EZY6143 16.20 from Bristol to La Rochelle CANCELLED at very short notice. We were advised by text/emails at 13.51. WHY THE SHORT NOTICE EASYJET? We were left to our own devices, stranded, no one to assist. Our holiday had taken one year in planning, then taken away from us. We were left to cancel our hotels in La Rochelle and Ile D'Oleron, and our villa in StMartin on the Ile de re. We were left to cancel our car hire with Avis. We received no contact to assist our next move, we were still in shock. Easyjet could have contacted us to provide an alternative to fly to Nantes instead or Bordeaux, but no contact to help us and no explanation of the cancellation. No doubt Easyjet will try to give some excuse in the future that it was something outside of their control (all lies). It was in their control, they just took a business decision to cancel on financial terms i.e. the flight was not full! IF ONLY they had cancelled one week prior to our departure we could have made other arrangements. We have lost our holiday this year. What does Stelios Haji-loannou care, he is probably in Monaco sipping glasses of champagne, discussing his next yacht purchase, it is all to Easy Jet lifestyle for him!
| 1
|
Ryanair
|
2nd flight in 3 weeks and both have been delayed 1-2 hours. Although great value, they used to pride themselves on being on time. I can't remember the last time I heard that annoying jingle when you land that it's 'another' flight on time!!
| 2
|
Grupo IAG
|
2nd flight in 3 weeks from DFW back to London. 2nd delay of over an hour to reclaim baggage.Extremely poor service at Terminal 5. No excuses BA about ground handling. Get it fixedNot doing this again . Will fly with someone else
| 1
|
Vueling
|
2nd flight to A Coruńa where you pay ( handsomely) for priority seats yet they disembark at the back so you are last off plane, last at passport control and last in queue for car hire desk. Added an hour to my journey. Not happy as seems to be the norm, not the exception.
| 1
|
Ryanair
|
2nd time asking for more money to reschedule 2nd flight.Customer agent Raul was not helpful shut down my chat while asking for support.RYANAIR ARE ROBBERRRS!!MY COUNTRY IS IN LEVEL 5 LOCKDOWN HOW IS ONE MEANT TO TRAVEL ?!!!!
| 1
|
Ryanair
|
2nd time flown with ryanair what an awful experience both times. Prices jump up massivley when booking hideous costs for baggage and hidden charges for check-in not visible before your receipt comes through. might as well have flown with an airline that gives a crap about my experience and wouldn't have charged much more overall. fly with someone else is my advice. I am a 6"5' man should I have to pay to get extra leg room (i.e. enough to get my legs in) like some fat guy that decided to be fat? Not in my opinion. Other airlines much more considerate to lanky guys like me.
| 1
|
Jet2.com
|
2nd time flying this year with Jet2. Ground staff amazing and flight stewards/stewardesses exceedingly smart and always there with a smile to attend to one's every need. Both pilots kept us up to date both before take off and during the flight. Will fly Jet2 to Europe when ever flight times suit
| 5
|
Jet2.com
|
2nd time now I have flown with jet two and the above seat vents are not working
| 3
|
Wizz Air
|
2nd worst airline after Ryanair.They deliberately puts all seats away as far as they can. Bad service st the airport and on flight too. The bag size restrictions are crazy and pointless. Avoid if you can.
| 1
|
Wizz Air
|
2x We flew from Luton to Split Croatia.Both times were lied to why the plane wasn't flying, Delayed, Then Delayed, Then Luton staff said its because they have almost zero staff and they work on behalf of Wizzair. I then hear from Wizzair staff, it was delayed until the following day due to the planes "Mot".You're telling me you didnt know the plane had an MOT? Rubbish.If you buy a ticket for Wizzair, you have a 75% chance its delayed or cancelled.Listening to the representative, lie through her teeth on Sky News this morning is shocking.Was never offered compensation or an apology, just "Tough"
| 1
|
EasyJet
|
3 HOURS ON THE PHONE TO THE CALL CENTRE NO ANSWER.Whilst everyone appreciates the difficulties for the aviation industry, the level of complete contempt for paying customers shown by easyjet is an absolute joke. I urge everyone to boycott them and use another airline once the recovery comes.
| 1
|
Grupo AirFrance-KLM
|
3 Months ago I booked a flight back to Europe from Central America due to Corona. KLM manipulated the prices so the cheapest one was 5K for a one way each to get back before going into lockdown down in Central America. We payed but our government got us back for free. So I cancelled the flight and they promised me they will give me back my money, 3 MONTHS ago. But each time the timeline shifts. Due to corona in a financially bad place, but forced to loan KLM 10K! Have to resort to legal ways. But they have my money so will have to do it no cure no pay. Great company. Enjoy the stateaid, with this customerexperiences you will need it.
| 1
|
Vueling
|
3 Weeks ago I had booked a flight from Genoa, Italy to Alicante, Spain with Vueling (with a transit in Rome). My flight was supposed to be on the morning of July 13.Just yesterday, 3 days before the planned departure and with all arrangements made, I received an e-mail merely saying:"We inform you that your flight has been changed" and below the new flight date July 14, 3.50pm via Barcelona, which means that my planned 3 day trip just got reduced to 1,5 days.It goes without saying that this is highly unacceptable and that I will pour my efforts into getting the word, or rather warning out.
| 1
|
EasyJet
|
3 and a half hour delay and Easy jet lied and said it was 2 and a half hours to avoid paying compensation, then pretended they couldn't find the flight details and after over two months they still haven't produced the reason they think it was 2 and a half hours, fortunately my children took lots of pictures so I have the evidence of the departure time. Absolutely disgraceful behaviour from a once very good company!
| 1
|
Air Europa
|
3 and a half hour delay on flight from Madrid to London. No explanation, no information given. Terrible service. Avoid.
| 1
|
Grupo IAG
|
3 days and still no luggage and no support in getting this returned despite necessary medication in the case which I am unable to replace in the country I'm in! Passed from pillar to post with no resolution
| 1
|
Grupo IAG
|
3 days before departure we've had to cancel our flight. Our refund was 10% of the original price !!!!!!
| 1
|
Lufthansa
|
3 delayed flights resulting in missed connection and hotel in Frankfurt then my luggage didn't arrive with me in Manchester. It finally returned 4 weeks later having been rummaged through and items broken. Customer service was awful.
| 1
|
Grupo AirFrance-KLM
|
3 flights 3 times lost baggages. Now answer on the hotline, no reaction or any help from them. I seriously dont know why they are having a „customer support" hotline, when they care at all.
| 1
|
EasyJet
|
3 flights cancelled on 3 separate occastions
| 1
|
EasyJet
|
3 flights cancelled within 4 days! Even the flight they offered as the replacement of the prior one got cancelled. No help at London Gatwick airport at all! The hotel they offered was far away! There is no other flight for the next two days as all of them are either fully-booked or cancelled. It's horrible and deserves 0 stars!
| 1
|
EasyJet
|
3 flights cancelled within a month..they used to be good but have gone completely down hill... update, now 7 cancelled flights..are you freakin kidding me..
| 1
|
Vueling
|
3 flights in 1 week and none at time.The gates change constantly. Beware if you fly domestic, as it seems that this involves the b-chain exclusively.Neither app nor homepage works. If you try to reach out to the management on LinkedIn, they ignorere you.Wondering if my friend, who is pilot at this improveable company, again remove his company indications, so he won't be assaulted when passing through the airport.When you choose a company name that reflects your intended acts, vuel (meaning flying) then it's a good idea to do so.
| 1
|
Jet2.com
|
3 hour delay coming back.
| 1
|
Wizz Air
|
3 hour delay for a 3 hour flight and still haven't departed. The pilot keeps telling us , we'll depart in 10 minutes. He already said that for at least 4 times. I want the truth, not just wait a bit more attitude.
| 1
|
Ryanair
|
3 hour delay, no updates. No commutation at the gate just stood there waiting for 45 minutes with no movement, herded like cattle.Get off the plane 3 hours late and then they make us all stand out in the rain as they forgot to get buses ready to collect us from the plane.Such a crap company. Every single time I fly with them there's a delay.Wish they would just end our misery and fold already. Loser company
| 1
|
Jet2.com
|
3 hour flight delay. Little real progress info and £5 voucher received and seen after we were hom!!
| 3
|
Ryanair
|
3 hours ago i bought a parkingticket from Ryanair to the airport in Hamburg. After I payed for the parkingticket i recieved an email from Ryanair, but it did not contain any information on where the parkinglot was. For the past 3 hours I have tried to get Ryanair to tell me where the parkinglot is through their livechat, but without any kind of luck. I was transferred three times, because their customer service did not knew anything about it. All they did was to give me a phonenumber and an e-mail adress that does not exist. So I bought a parkingticket thought a company that can not tell me where the parkinglot is!!!After all this trouble I told the customer service to cancel my parkingticket, if they could not tell me where the parkinglot was... But they said that they could not do that!!! So now I have to buy a new parkingticket for 8 days another place, because Ryanair does not know where the parkinglot is!!!This is the first, and the LAST time I have ever bought something from Ryanair. I have never in my life experienced this bad customer service.
| 1
|
EasyJet
|
3 hours delay again and again. How can this be? Waiting for something to happen. This cannot go on like this forever.
| 1
|
Ryanair
|
3 hours delay first. When they finally came fater 3 hours, we onboarded and waited 2 more hours in the craft because they made overbooking. They could not solve their problem. Once i requested compesation the refused because the issue according to them was weather factors. They lied to me so i could not get compesation and the real issue was that they overbooked and we waited hours in the airport and then in the aircraft. I wish i could give less than 1 star.
| 1
|
Ryanair
|
3 hours delay, no explanation, no response from phone, email or chat.Update....Still in Tenerife Airport 22 hours after the plane was meant to take off.
| 1
|
Ryanair
|
3 hours delayed,notice was given 1 hour in advance,joke
| 1
|
Wizz Air
|
3 hours late change the flight 3 times ,gate is changing 3 times .
| 1
|
Jet2.com
|
3 hours late form Mancherster to faro I I missed my bus form faro to Lisbon I spent whole night at airport 😡
| 1
|
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