Airline
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10
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|---|---|---|
Grupo AirFrance-KLM
|
After many messages to KLM refunds team I have received my final message saying "they are no longer able to assist me", we paid £208 for seat upgrades for return flights from San Francisco to Edinburgh, unfortunately due to the pandemic P&O cancelled the cruise, since the cancellation I have made a refund request at KLM, I have £14.40p returned to my account and the remaining £193 is administration fee for returning the £14.40p, i have messaged them that the £193 is quite excessive but to no avail is seems the some companies are just trying to hide behind a vail of ignorance hoping you will just go away, all I am asking that these companies understand their responsibilities to the customer and do the honest thing
| 1
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Turkish Airlines
|
After many years I had to stop flying with the Turkish airlines lately because of RUDE SERVICE ON BOARD and DAMAGING MY LUGGAGE during my last two flights in the last 2 years from Germany and Denmark to Iran. Every time I experienced an awful service on board and every time my luggage got damaged. What I didn't know: The complaining system is apparently not meant to function and keep customers satisfied. Instead: One has to go into a highly bureaucratic online process where you have submit different documents and in the end you get nothing else than but a robotic answer.
| 1
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Iberia
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After many years flying CE with BA, and avoiding Iberia due to bad experiences, we finally made the change and booked Iberia Business and then our usual Iberia Regional (Air Nostrum) business flight, what a difference. Good legroom, polite and efficient service and proper meals served (travelling at a time that BA would only serve their excuse for an 'afternoon tea'). It was a pleasure to fly with an airline which provided business class service for the business class fare.
| 8
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EasyJet
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After many years of air travel with Eastjet, it's time to goodbye!! But looking forward to new relationships with Jet2 and Ryanair. Over the past year travelling with Eastjet is like buying a lottery ticket, I had two completely cancelled, two massively delayed and two that where nearly on time. Excuses vary from weather, to airport problems, strangley other airlines including those previously mentioned don't have cause to blame the same reasons. So bye for now EasyJet and your poor customer service.
| 1
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Grupo IAG
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After many years of avoiding to fly with BA (terrible experience 10 years ago, on a long haul flight with the kids too) I was pleasantly surprised with the cabin staff.Going was average as we traveled economy :(Very attentive, especially on our way back ..Could be because we traveled Business Class.Airport staff were a little rude, we have hidden disabilities and I hoped they would have been more considerate :(
| 4
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Air Europa
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After many years using American Airlines didn't have any other choice than use AirEurope. Unfortunately very bad experience. Awful customer service totally disorganized during check-in. They charged everybody on the airplane 120 USD for each carry-on. I called to reserve the seats with more leg space, they confirmed that to me and the seats didn't have more leg room. The food was terrible. My worst flight ever so far. One of the worst airline companies, that I ever used. I will definitely not flying with Air Europe ever again. I don't recommend to anybody.
| 1
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Iberia
|
After missing a connecting flight due to bad weather, Iberia arranged for me a Hotel overnight stay in Madrid including meals & transfer. By the time I stepped out of the (delayed) airplane, everything had already been arranged for me. That was excellent customer care.The company needs to do more to move to a "global" perspective. Your employees - both on the airplane and at the airport - should not fear speaking English and should not look annoyed when you don't understand Spanish. And disruptions at the Madrid airport need to be addressed better and more efficiently - Iberia customer service there, when needed the most, was definitely insufficient.
| 4
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Turkish Airlines
|
After missing my flight they showed no interest in helping me book a new flight. As my confusion grew with the booking prices and unanswered questions they waved me away. The inflight staff was also forgetful and rushed service even though it was an 11hr flight. Overall extremely dissatisfied.
| 1
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Jet2.com
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After missing our initial outbound flight, the new flights, service etc was great. The return journey was pleasant also. loved our seats. loved our pre booked meal. Flight attendants were lovely, cheeky and helpful. Such a pleasure.Can't wait to fly with Jet2 again :)
| 5
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Ryanair
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After missing the shuttle, was a couple minutes late to the boarding gate (arrived at 5:52) and the stewardess absolutely refused to let us (myself and 3 other passengers) through, repeating over and over that the gate closed at 5:50. I actually watched the other passengers on the same flight still descending the stairs and the plane parked outside the boarding gate. The process of letting someone exit through the backdoor is absolutely humiliating and cruel. Am so furious! The guy at the customer service desk, was helpful but a £19.99 flight has now cost me an additional £100 + with a 10hr wait in a cold and uncomfortable airport. Grrr!!!! Will definitely raise a complaint. Absolutely disgusting service and behaviour from the Boarding Gate staff, especially in these times when you have to jump through hoops filling out forms, securing PCR tests and everything else asked for.
| 1
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Grupo IAG
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After months of sending emails and requests I finally received an Aer Lingus voucher for a flight cancelled in May. It now transpires that I cannot even use this voucher to pay for an outstanding balance on changing flight dates with Aer Lingus. Customer service has been absolutely appalling throughout.
| 1
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Ryanair
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After months!!! And lots of emails!! And silly requests from Ryanair!!Got a refund for the flights!! BUT they've kept the £55.00 luggage fee!!! One star is 2 too many!!
| 1
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Grupo IAG
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After more than 15 phone calls BA can still not merge my accounts correctly!I cannot use my house hold account of link my frequent flyer number to my upcoming flights!All the call centres I have dealt with are not UK based and I have been refused the option of speaking to a senior member of staff 5 timesVery disappointed in what used to be a great airline & company :-(
| 1
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EasyJet
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After more than 1h30m waiting the chat was closed even without talking with me mentioning inactivity
| 1
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Pegasus Airlines
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After more than 5 hours delay in Paris we finally took of; reasons invoked for the delay were "heavy weather conditions in Sabiha"; based upon METAR data this was untrue; PEGASUS refuses to refund not acknowledge any wrongdoing.PEGASUS is a low-cost company, delievring VERY BAD customer service, are disrespectful and disregard European rules and regulations for flights departing from European airports.Stay away from PEGASUS and opt for Turkish Airlines the more reliable and respectful carrier.
| 1
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Wizz Air
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After more than eight hours aboard a stuffed plane they finally cancelled the flight, even though up to that moment they kept announcing every time and again that we would shortly. At first they made passengers pay for refreshments, later we got a small cup of water and a minuscule bar of chocolate. They promised us assistance after disembarking but no one showed up. They unceremoniously rescheduled the flight with making no announcement whatsoever, we just saw it show up on the screens. No assistance, no hotel room, no reimbursements were offered.
| 1
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Lufthansa
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After most recently having flown Polaris class on United and the business class on Air Canada, The flight on a 747 Lufthansa in business class was disappointing. We understand that sometimes when there is the third class, the first class, they have to downgrade the business class. But I guess this might just be an older plane and the seats were tight, and there was no storage space or little cubbies. I’m not even a tall person and I found the seats to be less than well padded. The food service was okay, but it was served off of trolleys like you were in coach. We haven’t seen anything like this in another business class. And, they didn’t give an amenity kits. When we went to the lavatories, we saw offerings of masks and razors and earplugs, but nobody told us about them, And some items were already empty. When you’re paying for business class, you really should get an amenity kit. Even if it’s not the best one in the world. The minimal amount they’re saving, that’s really shameful. Also, they didn’t offer us bottled water until we got off the plane. And the flight that was seven hours to eight hours long, they really should give you a bottle of water if you’re going to take a nap so you can take sips as you need it. One more thing, the Wi-Fi wasn’t working at all. I definitely would not fly Lufthansa for a transatlantic flight again.
| 7
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EasyJet
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After moving near Gatwick and after a few years without using EasyJet due to bad experiences, I decided to give them a chance to support them after the pandemic: flight, car and hotel... wrong idea, rude and unusable staff, bad service in all, endless queues in check-in even with speedy boarding... never again.//Después de mudarme cerca de Gatwick y después de unos años sin usar EasyJet por las malas experiencias, decidà darles una oportunidad para apoyarlos después de la pandemia: vuelo, coche y hotel... idea equivocada, personal grosero e inservible, mal servicio, colas interminables en para facturar incluso con embarque rápido... nunca más.
| 1
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Ryanair
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After much coverage in the media about cheap airlines hidden charges, Ryan Air still insist on adding the charges only after you've decided which destination / time / date to fly.Pyut them up at the start them we can compare easily as the flights I went for were cheaper at BA, KLM and Air France.
| 1
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EasyJet
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After multiple messages back and forth via live chat, and some miscommunication my end, they were very patient, understanding and helpful and worked to resolve the issue as quickly as possible.
| 5
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Lufthansa
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After my experience on December 22 with Lufthansa Bologna/ Chicago, even in my worse nightmare I would never imagine to live what I am leaving today with Lufthansa. Flight from Bologna to Barcellona since yesterday at 18:20.. I was supposed to get to Barcellona at 23:05, believe me after a rebooking a flight at 14:05 today I am still at the airport waiting. The service, i don't even want to go there.... thousand of people have been left at airport, without accomodations including me with a child, at certain point of the night all the desk were closed, leaving people in the Frankfurt with no explanation or or so ever, what they should do. If this for Lufthansa is a service I surly don't want to know the disservice. I have lost my booking reservation in Barcelona, that I hope they will reimburse, I do have to pay an hôtel room I really hope they're willing to repay. It doesn't make any sense traveling like that.z😠😠ðŸ˜
| 1
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Lufthansa
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After my first flight arrived slightly late, Lufthansa sent me to Customer service at around 5 pm, I waited in line for 5:30 hours after they closed the line and told me to find a hotel. No luggage no information where and they are going on strike at 12 midnight! They treated over 100 people in line all day with complete disrespect and arrogance! I will never fly this airline again.
| 1
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Lufthansa
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After my flight got canceled their system was not updated so i had to call to show the new flight correctly on my dashboard.Than i had to change the name they changed.. but not asked for payment... when i tried to check in I couldnt because i did not pay.Spoke several times with different costumer service people one lady was extremally unpleasant to speak with (advising my flight will be in next 48 hours and couldnt do the check-in when was actually 24hours).I had Bad experience with change of name ... they trying to become a Ryanair... however I would say they are worst than as, Ryanair has a working system...Customers service all over the place.Did not enjoy I will avoid this airline next time.Their system is slow...
| 1
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Lufthansa
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After my flight left Manchester late I missed my connection. I had another 8 hour wait for the next flight. I was given a leaflet about compensation by the check in desk but when I claimed was told " it's not our fault " and no compensation due. To rub it in the email hopes I will book again with them!!! No bloody way.
| 1
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EasyJet
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After my flight time was changed (from morning flight to evening flight) I have contacted Easy Jet customer service and they have re-booked it for me for more more convenient date. It was done quickly and without any fuss. Thank you.
| 5
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EasyJet
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After my flight was cancelled, I tried to get compensation and claim expenses back, but guess what, I'm not eligible for compensation and I received back roughly 1/3 of my out of pocket expenses. I'm particularly annoyed as they don't pay for parking, so whilst I'm in another city my car is parked in Edinburgh clocking up a big bill. Also, it would be so nice to speak to an actual person. It's all pretty poor really.
| 1
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EasyJet
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After my flight was changed by easyjet to a departure that was 11 hours later than originally planned, I got in touch with customer services and Nomhle was perfect and managed to change my flight to a different arrival airport to make it easier for onward travel and accommodations.After a stressful time trying to change further bookings to no avail, this was a breath of fresh air to be sorted so quick!
| 5
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EasyJet
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After my flights been cancelled , I have requested a refund . But still waiting for it for more than a month
| 1
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Grupo AirFrance-KLM
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After my flights were canceled, I called customer service to get put on a new flight. They told me this wasn't possible, and I would have to buy new flights. I spent thousands of pounds on new flights with the guarantee from the customer service worker that I would receive a refund once it went through the claims department and she would file a report then. I called a few weeks later to check on my claim as I had received no emails, to find out that no claim had been made. I made a claim myself and was denied straight away. After months of writing emails, and letters and taking the case to ADR I have received part of the money I spent on the new flights. No compensation, No refund for the original flights I booked but never got. Worst airline I have ever traveled with.
| 1
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EasyJet
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After my last online chat a few months ago I needed to give negative feedback as the advisor did not understand my request.It was a pleasure that on this occassion Sara understood the same request immediately and actioned it swiftly for two flight bookings.She asked relevant questions and dealt with this quickly.
| 5
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Jet2.com
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After my wife booked a holiday through Jet 2, we were booked into Invisa Figueral Ibiza. It was listed as a 4* hotel with plenty of restaurants. Firstly, I was disappointed to find out that all - except one - of the restaurants are closed for half the year (closed when we arrive in April). It is mentioned on the website in the small details so I can't moan at Jet2 for that. However, when looking on the internet we found that the hotel is actually a 3*. Apparently there are two sites to the hotel. After ringing the hotel in Ibiza, we found that we were booked into a 3* room on the other side of the road; a room that isn't even shown on the Jet2 webpage. This has already left a sour taste and, quite frankly, I am finding it hard to look forward to a family holiday as a result. When we rang Jet2, the woman on the phone said, "Who told you that?" This is despite the fact it is on the hotel websiteBlatantly dishonest and it will be the last time we book with Jet2.
| 1
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Jet2.com
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After my wife fell and fractured her shoulder all Jet2 staff we had contact with were amazing
| 5
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EasyJet
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After navigating all their distracting links for a voucher and all their obsfucation, given a stupidly long wait for a refund. The email is condescending saying not to contact us within 90 days. Just pay me my money back! I wouldn't trust their pilots.
| 1
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Grupo AirFrance-KLM
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After nearly a year, and eventually having to go through the retail ombudsman, Air France finally give me a VALID reason for my flight delay.If they had told the truth when I first enquired about my delay instead of repeatedly lying to me with generic non-reasons for my delay they could have saved everyone involved a lot of time and hassle.Instead I had to spend a year emailing back and forth to their complaints department, tweeting, sending messages on Facebook and finally submitting a claim to AviationADR to find out the actual reason for my delay (which was not the reason I was told AT ALL in any previous correspondences) was deemed "extraordinary".The level of customer service I have received from Air France is absolutely appalling. The staff on my flight itself were lovely, but you had better hope you never have to deal with them outside of an airport.
| 1
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Jet2.com
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After nearly touching down in Corfu, plane accelerated and diverted to Athens to re fuel, no one was allowed to use the toilets till we had touched down in Athens, we then flew back to Corfu and extra 3 hours added to our flight time
| 1
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EasyJet
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After nearly two hours waiting to get through on the phone, I eventually did so an was able to book flights for next year using a voucher for this year's cancelled flight. EasyJet should make it clear that such vouchers cannot be redeemed by booking online but have to be redeemed in a telephone booking which is if course more expensive. Also the value if my voucher did not add up to the value of my cancelled flight plus the £10 "thank you", but by that time I was too exasperated to argue!!
| 3
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EasyJet
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After not being able to book on site due to an error i spoke to a lovely lady on the chat system. Unfortunately booking this way meant the price going up by £10 due to their 'dynamic' booking system, as it is not my fault the site has a problem i do not see why i should pay a premium!
| 3
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EasyJet
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After not being able to book online, I couldn't find a direct number to contact to make the booking. I used the online chat and was able to speak to someone who helped, and it was great.
| 5
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Ryanair
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After not being happy at an upcoming cancelled flight by Ryanair I did a live chat with Zofia G who was very helpful & informative! She managed to change my whole booking for me, not just the cancelled return flight so thank you! Tracey W
| 5
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Grupo IAG
|
After not flying long haul for 8 years due to health issues, I was pleasantly surprised by BA. I had to sort out oxygen for the flight and the medical assistance Team was most helpful. The care and attention given to me on my outward and inward flight to Singapore was appreciated. Wheelchair assistance & Oxygen was provided whilst cruising. Thank you BA for ensuring my Journey went smoothly. I will definitely be looking into booking a 2nd trip.
| 5
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Ryanair
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After not using RyanAir for a while I can safely confirm I will not be making the mistake of using them again. I had a business dinner with some Hungarian colleagues planned for the same day, plane was supposed to arrive 18:15 Budapest time and the dinner was 19:00. So there was plenty of time for a colleague to take me from the airport.On my way to the airport I receive a message from the app saying that I will have a 2 hour delay, so it turns out I will arrive at 20:15, 2 hours late for the dinner. When we boarded the plane the pilot says we will be delayed with another 25 minutes.After getting to the airport I had to take a taxi in order to get there, because I am not making my colleague come 2:25 hours later for me. Or taking a bus making it a 3-hour delay.I just tried to apply for compensation since this ruined everything and added extra expenses. On the app it says you can apply for a more than two-hour delay. However, after applying it gives me a message that it has to be more than 3 hours to even try. Okay RyanAir, talk about a legitimised scam.Not to mention that my two other colleagues also had a delay the previous day, again to Budapest.Usually, I go there by car, this time it was an exception due to the car still being at the insurance. I can safely say that next time I will not be using RyanAir
| 1
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Lufthansa
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After one month rest from the previous experience I decided to give LH a second try and flew from FRA to KBP this week. Last time it was from Munich. My feeling is that I was flying two different airlines then and now. Online check in worked well and produced a mobile boarding pass. Automated bag drop at FRA took 3 minutes and was flawless with nice staff on help if you need it. Check in counter (I had to correct some info) gave me all required help and with smile. At the gate everything was in perfect order and well communicated. Onboard crew were cheerful and served in a very professional manner. I purchased a sandwich which was good quality and not overpriced. Wifi worked with no internet access (strange kind of service, but luckily my card was not charged). Flight was on schedule both out and in. Disembarkation was fast. Bag on the belt in 5 minutes. Miles on the account next morning. What else would one want?
| 10
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Lufthansa
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After one of the most excruciating phone call reservations and 1.5 hours later, I finally booked my flight. I booked over the phone because I'm flying with Pets and wanted the confidence that it was good to go. When I never received an email confirmation, I then tried their chat customer service. The first rep was able to get me my confirmation - and everything was wrong... 2 hours later and 5 representatives I just gave up trying to fix it all. I spent the first 20 minutes with each rep just explaining the situation, then when they understood and I asked them to fix it, they would drop the chat. Not a word, not a goodbye, not a I cant fix that, or I'll elevate. Then I would have to re-explain it again. After paying $6000 for 2 tickets, you would think there would be some semblance of customer service but no. I will never fly Lufthansa Again.
| 1
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Turkish Airlines
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After our cancellation with easyJet, we were approached by an employee of Turkish airlines who couldn't be more helpful. He ensured we could carry out the rest of our holiday from Manchester to our destination (Hurghada, Egypt).The aeroplanes were immaculate, modern and the food was very tasty, great experience for my family & I
| 5
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Vueling
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After our flight got cancelled we did not receive our money back and we did no suggestion for an alternative flight. Vueling Airlines stole our money!!! Horrible Airline with horrible morals
| 1
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Ryanair
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After our flight we went to collect our suitcase, what we see is that the suitcase is opened and all destroyed, the zipper was broken and we didn't even overpack, some items where left on the suitcase collecting, and they weren't even bothered closing our luggage, Thanks a lot Rynair (Buzz)
| 1
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Lufthansa
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After our luggage was delayed for 48-hours on our honeymoon in August, Lufthansa agreed to reimburse us for the clothes and essentials we bought while without luggaged. Great.They said they made the payment in late September but I've not received it.I was in regular contact with them, but after telling them I've NOT received it and asking them to send the 18-digit reference number my bank requires to find the payment, they've simply ignored all of my messages. It's been two months now since the initial claim was agreed by them.I've sent several messages since regarding the fact I've not received this compensation and they're doing nothing about it.Suffice to say, I'll do everything I can to never use Lufthansa again - the cock-up with our luggage was one thing, but burying their heads in the sand about money they owe me is infuriating.
| 1
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Eurowings
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After over 3 hours on unanswered phone calls and several unanswered emails I tried the facebook site. You cannot change any bookings unless its upgrading to pay more. If you want to cancel the flight you cant do this either unless you travel on the day and do it at the check in desk or on the phone line that is never answered. If you get your flight cancelled and cant make the replacement flight they only have to pay £123 compensation and not the whole cost, in my case £504.... This airline is one to avoid at all costs. In future I will be flying to Holland at half the price and just getting a train to my final destination as the Germans seem to think we are all just fools that will put up and take the this terrible service
| 1
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Grupo IAG
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After paying $6500 for tickets for my family (including having to pay over $400 just to sit together as we were traveling with kids), they ran out of chicken dinners. My kids are picky and wont eat vegetarian curry. I dont mind the curry, in fact I thought it was pretty good. But at least maybe feed the kids first or check. I don't understand how you can run out when we have to pay so much. The only explanation to me is that the airline is greedy and will try to save a nickel than make everyone happy. I'm just disappointed in British Airways.
| 2
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Norwegian
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After paying a fortune to purchase tickets to them, they cancelled the flight last minute(LGW-CPN)
| 1
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Ryanair
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After paying for all 3 of my bags to be checked the lady at the desk suggested I just take the 2 smaller as carry-ons and check the 1. Did that and then they had a hilariously small bag check hole to check carry-on sizes and mine were " too big". I emptied the bags a lot and then tried again and the ladies boarding flight 1274 from Edinburgh were sooo rude! They insisted it was all my fault and in the nastiest tone possible told to me to pay the extra bag fee or they would leave me bags. $120 extra after already paying for the bags to be carried below. As I got on the plane the overhead compartments were totally normal size and could have EASILY fit even the original size backpacks. This airline and its staff are soo bad. Literally the worst experience I've ever had flying. Sad to realize this airline and its staff are con-artists to the max. Don't fly Ryanair…just pay the extra to fly a more professional airline. It will literally save you money anyway if you hit trouble.
| 1
|
EasyJet
|
After paying for overhead space on Easy Jet and seats in the first row of aircraft, we boarded the plane with the speedy group 1 only to find our overhead bins already filled. The flight attendants informed us we needed to find space in empty bins in the back of the plane. It caused a back up of the line, as we were not the only ones having to do this. Now we'll have to wait for the entire plane to de-board in order to retrieve our bags. Their policy is one bag under the seat in front of you and you can pay for overhead space for additional bags. No one in the first 8 rows had placed a bag under the seats in front of them. What is the point of paying for seats and overhead space if it's a free for all and you're not allowed to use your aisle? It may be a discount airline, but you don't get what you pay for…
| 1
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Lufthansa
|
After paying for selected seats I saw the seat numbers had changed, one from row 6 was now row 23. Only after numerous attempts did I get through to Lufthansa only to be cut off in the middle of my call. I tried to call 4 or 5 more times to simply be cut off before anyone answered the call. I then tried using the Miles and More member number, I got through after just a few minutes and was helped by a courteous friendly assistant who, after 5 minutes, re-allocated the original seats. At no time did Lufthansa inform me of this change or of the fact they had seated two people on the same booking some 15 rows apart. I wrote an email to Lufthansa on 29.06 asking for an explanation on 23.07 received an automated replay that did not address my question. The seat numbers continued to change in the days leading up to the flight at least the changes were in the same area. 48 hours before the flight the screen showed that the seats "could not be pre-booked on this leg of the journey¨ but could be selected at time of check-in? In line with an apparent Lufhansa "Covid19 code of conduct" during this whole seat reservation farce the seat next to a booked seat was shown as "non-bookable" .. an intelligent and logical move, a positive Lufthansa initiative. However on boarding the plane (after ground staff informing us the pre-booked boarding assistance was ready! I had no requested this and after a brief discussion the whole thing was dismissed with indifference and lack to interest on their part. Upon boarding to my surprise people I saw that in fact passengers were sitting in the "non-bookable seats" .. no Covid19 distancing as implied by Lufthansa. In addition to being incompetent during the booking and boarding process they were also lying about their "responsible seating policy", Additionally boarding was more chaotic than normal, people queuing in the aisles, moving from the back to the front of the plane: evidence of the Lufthansa “dynamic seating processâ€. During the flight the FAs handed out 3 documents in a disorganized and giggly fashion, requesting us to complete them. The request was in unclear/garbled English and German. When unable to fill out 1 form (as none of the options applied to me) I asked the FA how to proceed: she replied “I don’t know, I´m just a FA, just fill in something!†One form was handed back to the FA, the other 2 had to be handed to the French authorities at passport control/security at Lyon arrivals. There were no officials at Lyon arrivals, no passport or security controls. One document was only valid for nationals from non-EU countries (plus UK, Norway.) The FA clearly had not understood the forms she was handing out. On the return flight I received a “Boarding Gate change†on my phone, the new gate being quoted as G26. As I was unable to find any “G†gates I asked a security guard where the G area was (no ground staff were at the original boarding area). We were then called to board (at the original gate) only to be kept standing for 15 min while the confused and theatrical ground staff gave us unclear and contradictory information. We we bused to the plane (overfull bus). I saw 2 “low-cost" airlines using airbridges.
| 1
|
Vueling
|
After perusing through most of the other reviews on here I can't help but feel I was one of the lucky ones to fly with Vueling, however with that being said I am a very easy going person. Overall though everything went quite smoothly for me flying to and from Birmingham to Barcelona with friends. The flights were both near enough on time and the cabin crew was friendly. One thing I must note though that others have touched upon is the disorganisation with baggage. Most of the onboard space for luggage appeared to already be taken even though the plane was not even half boarded yet, this led to staff taking some passengers lager hand luggage and putting it in the hold. With this taking place just before stepping on the aircraft, it lead to queues and unnecessary kerfuffle considering this is something that surely must have been anticipated. Once I got to my seat onboard I wasn't too impressed to find that there was no space to put my bag (not overly sized) in the overhead locker. I then walked up and down the plane to try and find a spot, however, there was none at all. not one single space. Which I have to admit is quite baffling but literally, everyone must have not checked in any baggage and brought on hand luggage. I couldn't help but speculate that this is a common problem though and definitely with a little more organisation can be foreseeable. It was quite cramped having to put my bag under my seat as it was bigger than a backpack, but luckily the flight was only a few hours. One thing I will note is that I was allocated an extra legroom seat (not chosen) but didn't seem any different to any other seat, so if this is something you are looking at paying extra for it might not be worth more. Other than those problems though I can't fault anything else, the menu looked decent and prices not too bad. Was quick on and off the plane and check in was smooth. If they can just fine tune things I'm sure it would go a long way. Many other people refer to the online booking system, however, I cannot comment on this as I did not personally book the tickets, however, the check in was all in order and the price was very reasonable.
| 3
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Ryanair
|
After phoning Ryan air and being told I could change my flights free of charge this wasn't the case.. after I rang back and spent 1 and a half hours on hold to be told there's nothing they can do tuff.. Absolutely shocking and fraudulent company they take your money and won't be flexible with anything that's going on!!! expect you to pay £180 change fee for flight as well as the difference in price as you can not go on ur flight due to being in a local lock down just because it's within 7 days of when you're due to leave.. maybe next time I shall call the government 7 days prior to my departure and confirm if they are going to put us in a local lockdown or not just so I can change my flight!! Utter joke!! I would advise no one to travel with this company ever!!!!
| 1
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Turkish Airlines
|
After playing your phone operator's games of "I can't hear you" today, I finally received confirmation that my refund would be returned to my credit card. Also, training your employees to play games with people during a global pandemic and stealing money from them is pathetic and you should be ashamed of yourselves. I have never flown with your airline before and you have guaranteed that I never will due to your abysmal practices. You should be ashamed of yourselves. At least I was able to get some amusement from playing with your phone operator. At one point he said all of a sudden he could hear me even though I was just sitting there silently waiting for him to start talking again. Absolutely ridiculous.
| 1
|
Ryanair
|
After pressing pay to confirm my flight the website told me something had gone wrong and I had to book again. In doing this I realised to my horror I was now being charged a higher price. Ryan Air are the absolute scum of the earth, a greedy and malicious company with no concern for their customers. To anyone ever thinking about booking with ryan air I strongly recommend you don't and go with anyone else, anyone at all. They're cynical brutes who I hope never receive another booking.
| 1
|
Ryanair
|
After purchasing a ticket with a checked in baggage,I arrived to the counter - with my baggage that I misunderstood it as a carry on baggage and the airline asked me to pay the FULL price, which was almost as expensive as the flight ticket!They asked me for the same price as someone that didn't pay for it at all, and they called it a penalty!!In the same trip, I rented a car through Ryanair and payed for what they call "Full Insurance"Somewhere at the small letters, later I understood, they mentioned a tiny deposit of 1000 euros that has to be deposited to the car rental company- which I couldn't afford because of my credit card monthly limit.I called the company to ask for a refund because I had to purchase a full refund from the car rental so I don't need to pay the deposit.Surprisingly, I've been told that the insurance is not provided by Ryanair but from a third party, so they can't refund me the money…
| 1
|
Grupo AirFrance-KLM
|
After purchasing two flights Madrid to Amsterdam return, the company decides to cancel my second flight without not letting me know. The reason why they excused doing that was that I didn't use the first flight. This company has sold my sit in the plane (without communicating to me supposing that I will have not to show up in the second flight) and refused to give me the refund or provide me with other flight tickets.
| 1
|
Grupo AirFrance-KLM
|
After queuing for ages to talk to their customer hotline they pick up only to hear what my question is, ask me to hold, and then just hang up.After that I tried contacting them on Facebook, Email and Twitter. Facebook: No answers. Email: Apparently not valid anymore (Got it from their own FB site). Twitter: They respond asking for my information and then never reply again.Seems like the entire industry has bitten off more than they can chew.
| 1
|
Pegasus Airlines
|
After reading ALL the bad reviews about Pegasus we were very surprised. It was absolutely wonderful to fly with them, the staff were wonderfully friendly and nice. Food was also sold on board the plane coffee noise ect. It was a great pleasure to fly with Pegasus. They also keep the time, some delays can be expected on all other flights as well.We are absolutely completely SATISFIED with Pegasus.Tara and Lena
| 5
|
Norwegian
|
After reading all of the bad reviews we were a bit nervous with the tickets we purchased to travel from Ft Lauderdale to Oslo. We watched this site carefully so I wanted to share our experience. We did not pay for any "extras" - advanced seat assignment meals or bags. We traveled only with a carry on it was weighed in FLL when checking in. I think we were a little overweight but they did not charge us. Outbound flight was delayed around 3 hours due to the inbound aircraft being diverted because of a passenger onboard suffering a heart attack. We were told this upon check in and were not upset as we would want the flight diverted if it was our loved one. The Dreamliner was great - no complaints. Note: if you do not pay for their meal you are unable to buy a drink/snack until after the paid meal service is complete. For the return flight from Oslo it was an odd boarding process. They scanned your boarding pass at the gate and you entered a room crowded with other passengers on the flight and waited. When the plane was ready they opened the door and everyone just filed in - no boarding by row zone etc which caused people to all rush the door at once. It was odd. We had the Dreamliner on the way back as well again no complaints.
| 8
|
Eurowings
|
After reading all of the horrendous reviews of this airline I didn`t really keep my hopes up and expected a really bad experience flying with Eurowings to and from Prague. Maybe it was a one time thing or we were lucky but everything went smoothly and great. They aced everything from checkin to punctuality and service.Yes the seats are smaller than a regular airline but this is a low price airline and you can`t expect large and top notch seating. The plane was clean, the service good and the flight on time. We checked in luggages - no problem - and no one experienced any difficulty in regards to hand luggages. Experience vise much much much better than Ryanair.Will definately fly with Eurowings again.
| 5
|
Vueling
|
After reading all the negative reviews here I was worried about travelling with Vueling but everything was absolutely fine with my flights to and from Barcelona.I checked in online prior to both flights with no issues and my luggage arrived safely (this was my main concern).An hour delay on the return flight and some staff could have been friendlier which is why this is only 4 stars rather than 5 but please do not be put off travelling with them as not many people leave good reviews after a good experience!
| 4
|
Vueling
|
After reading all the negatives we were very sceptical, everyone is happy to write reviews when they have had a bad experience, less so where praise is relevant!Well here is our opinion of Vueling service….form your own opinion from your own experience and please write positive reviews when relevant.We booked from London Gatwick to Gran Canaria return, a little leaving Gatwick but it was busy and not the airlines fault, excellent flight and such a smooth landing we didn't even realise we had touched down! Unfortunately, we did have a case that didn't arrive and due to our planned late arrival the Vueling desk was unmanned. We proceeded to fill in details on line for lost luggage and it was easy to complete and once done we received our reference that was required for insurance purposes. Our luggage arrived 2 days later by courier direct to our hotel, excellent follow up as obviously it is inconvenient not having it….again this is highly unlikely to be the fault of the airline.Our flight home left 20mins earlier than scheduled and again an excellent flight, everyone on our flight commented. Service was excellent from checking in baggage to cabin crew. Comparing to other low cost carriers such as Ryanair/Easyjet this is by far the best we have used and will certainly recommend to friends and family. We will definitely fly Vueling again, thank you and credit where credit is due :)
| 5
|
Eurowings
|
After reading all the reviews i wanted to give a thankful positive edge.I'm feeling good about this flight.... connection in Munich. The German robustness gives me a great sense of hope. Almost spiritually uplifting....i will be forever grateful the euro wings for this.Thank you euro wingsI'm in your debt
| 5
|
Ryanair
|
After reading all the reviews on here I thought there was no chance of me getting a refund due to a serious illness, I had two return flights to Alicante in October because of illness unable to fly ...It took a couple attempts to get things sorted because I'm not very good with online stuff ,I was guided on how to fill the form in they were kind and very compassionate about our situation 3 days later the refund had gone into my account, I must say myself and family have been travelling for over 30 years with Ryanair I can't recall any major problems or delays, I'm glad to write a positive review.
| 5
|
EasyJet
|
After reading all the reviews slating Easyjet, I didn't hold out much hope of things working out when they sent me an email offering me a voucher against the cost of my flight (which has not so far been cancelled but which I don't feel safe going on). Particularly as I had to phone their Customer Services to get it. However, this morning I rang them at 8 am and got through in about 6 minutes. My voucher was emailed to me while I was still on the phone, giving me a chance to check it through with the agent while she was still on the line. I have to say I was impressed. The only reason I'm not giving 5 starts is that to use the voucher I have to do the booking by phone, which seems daft.
| 4
|
Pegasus Airlines
|
After reading all these reviews here I have been a little suspicious to book Pegasus to Istanbul. Anyhow all my business contacts are on the Asian side and to get from the new IST airport to the Asian side can take longer than the flight to there. I have been surprised about the performance of Pegasus. Flights are dammed on time. The first low-cost-airline for quite a while which is scheduling their flights that the last round-trip of the day is still on time. I booked me seats in exit rows which are offering a little more space so I was fine. The processes are quite well organized and in SAW my bag was on the belt before I could even arrive there. The bar service is ok. You can buy warm meals and beverages. Price are a little on the high side an the need to improve the payment system. The fact that 3 credit cards issued by German and Irish banks have been rejected which have been used in Turkey and Germany before and after with no problem needs to be changed.
| 7
|
Ryanair
|
After reading many reviews on line about this company we decided to give them a go as the fares seemed cheap.Never again.We abided by all the rules like baggage, on line check ins and boarding passes.We had to purchase allocated seating due to being away for more than 7 days so we could check in for the in and out bound flight.On arriving at Manchester Airport we checked our baggage in and there was no mention of any delays.We went through the security and on arriving in the terminal we noticed there was a 7 hour delay on our flight FR3441. Everyone on the flight was confused as there was no one to talk to from Ryanair. We tried to ring on numerous occasions but no one answered.When we eventually did talk to someone all they said was that yes, it is a 7 hour delay and they would be handing out a food voucher for everyone at 20:30.On collecting our vouchers for £7.00 each (Disgusting) we noticed that other families with children under 5 were not entitled to any vouchers for there children.I find that outrageous. The children still need to eat and drink.We will never use this company again and will be seeing compensation for the 7 hours of our holiday we lost.I have not got the option to give minus stars to this company so the one star means minus 10 stars.
| 1
|
Norwegian
|
After reading other reviews I was apprehensive about my trip Los Angeles Copenhagen r/t. My flight was set to depart Thursday Sept 18th at night. The Wednesday before I received information via text that my flight was delayed until Friday Sept 19. Norwegian kept informing me in a timely manner and even though my arrival in Denmark was delayed I still thought the airline did a good job in keeping me up to date regarding departure time. I was given a $25 meal voucher at LAX upon check-in and was able to use it at airport. The flight itself was very pleasant. The Dreamliner is a great aircraft and had a great selection of in flight entertainment. I did not pre- order meals nor pre-select a seat and I was given an aisle seat at check-in. The crew on board were wonderful and very attentive and professional. My return flight September 27 from Copenhagen went without a hitch. On time friendly customer service at the airport and on board the flight. Would definitely fly Norwegian again. You can't beat the price! Even with the outbound delay I would recommend this airline.
| 8
|
Norwegian
|
After reading previous reviews, I was terrified of booking Norwegian but no one could beat that price ($1500 for two, Los Angeles to Stockholm, return, with meal and luggage, all included) and so crossed our fingers and booked. Our plane, a Boeing 787 Dreamliner was new, the entertainment system worked and there were no problems at all in-flight. At LAX our luggage took about an hour to be taken onto the plane, but I don't blame Norwegian, I blame the ground system at LAX. In Stockholm everything went flawlessly. We booked our vegan meals in advance and it was some of the best food I had on a plane. That said, keep in mind that this is a low cost airline. I'm European so I know exactly what that means. If you are not familiar with the concept of low cost and want more comforts and extras, book with some other airlines and pay double the price. For us the experience with Norwegian was great and I was able to see my family again at a price I could finally afford.
| 10
|
Vueling
|
After reading reviews I was so worried about flying with Vueling that I couldn't sleep.Have to say the both legs of our recent flight went smoothly, staff professional and friendly and both flights left and landed on time. Would use again.
| 5
|
Iberia
|
After reading reviews here I wa very apprehensive to travel on Iberia. From check in to baggage collection the flight was great! No waiting at check in, easy boarding, left on time, arrived early, easy baggage collection. Excellent experience.
| 9
|
Vueling
|
After reading reviews of Vueling Airlines, I was prepared to be delayed, ignored by cabin crew and luggage-less. Delighted to say, Vueling gave us no problems. Boarding commenced half an hour before taxiing, takeoff on schedule, and arrival within ten minutes of advertised time. Cabin crew were courteous and efficient. The aircraft was well maintained. This is our first trip with Vueling. Would choose to fly Vueling Airlines again.
| 8
|
SAS
|
After reading several critical reviews I feared the worse. As a regular global business traveller I have seen the good, the bad and the ugly. Now for this trip I flew with my family in Economy cattle class, so expectations were not too high. Check-in was fine, paying for seats of choice should not be necessary, but overall was acceptable. Boarding was well organized, although I am still amazed by the chaotic management of the Newark Airport. Due to a technical failure with a previous El Al airplane at our gate, the SAS aircraft could not get to the gate. The Airport authorities misreported the delay was caused due late arrival of the SAS airplane, however we saw it landing 2 hours in advance, so no blame to SAS here. Then the flight itself, it was a very good stable journey, hardly any turbulence and when there was the pilot did his best to fly around. The seats were fine, I have seen much worse. Interior was clean and nothing broken. Entertainment was one of the best and I usually travel business class. Overall I am positively surprised and satisfied with SAS. I would for sure fly with them again. Do not expect overly luxuries like Emirates, but affordable, clean, well organized, friendly and safe travel.
| 10
|
Vueling
|
After reading so many bad reviews, I was expecting the worse.. but that didn't eventuate. Check-In was perfect, delay of about 30 minutes (it happens to all airlines) In-flight serviceand food was friendly and quite delicious. We paid extra for the first row, well worth it. I wouldn't bother with priority loading as there were more of those than not. A lot of people complain about being denied boarding when they are late, maybe get to the airport on time. It is a business, not your personal jet. All in all a very very good value trip. Well done Vueling.
| 5
|
Ryanair
|
After reading so many horror stories, I was uncertain what to expect and whether if I would reach my destination instead of falling into the sea.It was actually a decent airline! It's cheap priced so don't expect to be getting warm wet towels to place on your head; it's obviously not Qatar Airways or Emirates airline!Expect nothing and you would enjoy your travels. Staff were friendly and did smile quite often. I did find seats in row 23 to be spacious than front of the aircraft. Food wise, it is just junk snacky foods overly priced; but you can just simply bring your own or buy one from duty free. (ensure there is no liquid i.e. salsa in the food or security will throw it in the bin!)Morning flights are the best because it's the only time the aircraft is clean! They don't clean up after that because of the 25 min turnaround till the next flight.Late evening flights are by far the worst because you can smell awful odors of various food that may have been served throughout the day & stinky feet!I also read so many stories about hand baggage, well they didn't even weigh mine on both journeys! However, If you carry an obviously huge bag then they will stop you. Follow their rules and you'll be fine.On the whole, i would fly again with RyanAir.
| 5
|
Turkish Airlines
|
After reading so many negative reviews about this Turkish Airlines it was keeping me up at night fretting over things going wrong, yet it turned out to be almost perfect. All 4 flights across our entire journey from London Gatwick to Incheon via Istanbul left on time and arrived early. The staff were very friendly and the food was good, I'm not a huge eater while up in the air due to altitude sickness but what I did have tasted great. The IFE was pretty standard, however I spent most of the time listening to my music. The aircraft's for the IST-ICN-IST legs of the journey were brand new, clean and shiny, I had no complaints about seat pitch or leg room, but then again I am only 5ft tall. Would fly again. They're cheap and my low expectations made for a lovely surprise.
| 9
|
Norwegian
|
After reading some of the reviews, I was not expecting to enjoy the flight, however I was pleasantly surprised. Although we were a little late leaving, we arrived on time. Staff were friendly and polite and the atmosphere was relaxed. I had a very cheap flight (approximately £75 return) and to keep the price low, I did not purchase extras such as reserved seats, but my partner and I managed to sit together anyway. I also only took carry on luggage. As well as one bag, you are allowed another small bag to stow under the seat. easyJet are very strict on the one bag policy, Norwegian were more relaxed. As it was a short flight I did not purchase food and drink but took my own. I would definitely fly with this airline again.
| 9
|
EasyJet
|
After reading some of the reviews, I wonder if it is the same company that I have never had a problem with, only this morning, I rang EasyJet and the phone was answered virtually right away and my query was dealt with and sorted, both with courtesy and efficiency. Mrs Margaret Price.
| 5
|
SAS
|
After reading some of these reviews I was wondering what I'd let myself in for. But my experience was great, we were on time departing and landing, every member of crew I met was courteous and polite. I had no problems at all. The only reason I'm giving them 4 starts instead of 5 was they made me put my bag in the hold saying it was a full flight and wouldn't be any room. When I got onboard there was lots of room in the overhead space.
| 4
|
EasyJet
|
After reading the comments on here whilst on hold for 45 mins I decided to try the other number and the phone was answered within 5 mins very helpful gentleman changed a flight and also received my voucher for flights for next weekend as we cant take time off of work to self isolate.03303655030
| 5
|
Vueling
|
After reading the negatives review after my flight I am surprised tbh. The check in / flight was flawless.. A million times better than Ryanair ...
| 4
|
Air Europa
|
After reading the reviews for Air Europa I have to say I was dreading the flight. We flew from London - Madrid - Bogota and all I can say was that it was the most pleasant flight I've been on. Boarding was quick and efficient, all 4 flights (outbound and return) took off on scheduled time and the staff couldn't have been more helpful. On the return flight I unfortunately fell ill and the two air stewards that helped me made the 10 hour flight bearable. Bringing me drinks and moving me to a more comfortable seat. Honestly 5* service, great for a budget airline.
| 5
|
Pegasus Airlines
|
After reading the reviews on trustpilot I was quite worried about flying via Pegasus airlines as there were many complaints and negative reviews.However, from my point of view, the overall experience was good, better than flying via easyJet or Ryanair but still under the same standard as a budget airline.I flew to Almaty via Istanbul from London Stansted. The only cons I have is that we took off with a 1hr delay on the runway on each leg and on the way back, but that did not really bother me because I had a 3hr transit in Istanbul and when we arrived we caught up on most of the delay, being only delayed 20-30mins. Another con is the food is crap but what would you expect from a budget airline, the bread of the chicken sandwich was hard as a rock as it if was dried out.The leg room I would say is okay, I am 192cm and my knees were not touching against the seat in front unless you aim to stretch your legs or sleep it is a problem as there is no space to stretch unless the person next to you is small, so you can stretch your legs into their leg area.Another thing to mention is that if you paid for the in flight entertainment, the selection is decent but the only con is that you have to connect through your device via wifi through a laptop or mobile device, so take a power bank with you to make sure you have enough charge to last you your flight.
| 4
|
Ryanair
|
After reading these reviews I have now decided to pay extra and book with another airline so many people cant be wrong such a shame that people get ripped off and really bad business
| 1
|
Grupo AirFrance-KLM
|
After rebooking me several times without my consent, even on a different date, KLM cancelled my return flight and issued a voucher for it. No airline in the world will ever check me in to Mexico without a confirmed return ticket.According to applicable European law, KLM's obligation is to REFUND the total cost of the trip within 7 days - no vouchers need to be accepted! Their customer service is not existing, hiding behind broken links on their web pages and phone numbers which either hang up or have me waiting in a loop for hours. When I finally get to talk to somebody, their call center staff is totally unskilled and unwilling to solve the problem.This is not my first bad experience with KLM, but it definitely was my LAST booking! I strongly discourage everybody from flying KLM.
| 1
|
Grupo AirFrance-KLM
|
After receiving a second confirmation of my cancellded flight to Manston, 2 weeks ago, I now need to give my opinion on this non-existing flight that forced me to take the train and loose a full day?Oh well, that's probably inherent to the megadigitalisation of your booking system. Can't wait to get your reaction on my other flights to Tokio and Oegwanbibi.;)Daniel Blajan.ps: Apologies & one free return flight to London will be accepted.
| 1
|
EasyJet
|
After receiving booking confirmation, the flight was booked on the wrong date. Checked my Internet history which confirmed I selected the correct date, and never selected the date which was on my booking confirmation. Immediately contacted Easyjet offering evidence less than minutes after realising, but encountered extremely rude and dismissive customer service who denied it completely.
| 1
|
EasyJet
|
After sacking us they come crying to us to reapply. Mate you treated us like crap and got rid of us now your having to cancel flights due to STAFF SHORTAGE. Why don't you tell your customers the TRUTH. unemployment at its lowest since 1974 and more jobs than unemployment. Good luck with recruiting. You spoke down on us treated us like school kids. For minimum wage? Il rather die than work here again. Keep your bonus. We all have better paying jobs and employers who respect us.
| 1
|
EasyJet
|
After scanning my ticket, the member of staff said my bagpack should incur £48 fee even though I travel with it all the time, it always fits under the chair and it weighs less than 5kg. The two members of staff serving ganged up on me, I was also one of the last passengers. I felt it was an abuse of little power they had. Also discrimination on the grounds of sex and race. I will definitely put a review on all relevant sites for easyjet. In addition, I will be bringing a lawsuit on my return for this gross misconduct of staff, violation of my rights, discrimination, moral damage. I will be boykotting easyjet and discourage everyone I know from using it.Absolutely appalled to see that the prices for adding bags are way lower than what I was charged (so where did £48 come from?)I will be claiming this back and I will also demand reviewing your staff's suitability for the job with people.
| 1
|
Ryanair
|
After security control, waiting at the gate for 4 hours, in the onboarding process they told us to step aside amont with 15 other passangers. Afterwards they said "the plane is to small" and shot the door in front of us, no sorry, no help, no support. That is a nice start into the holiday, isn't it? Our booking at the holiday resort was not cancellable.We made a flight claim EU 261, they told us to send the money later because "there are too many claims". Two months later no money has arrived yet, if it does not arrive soon I will contact my lawyer.One of the worst customer treatments I have ever experienced in my life, zero sorry, zero help, minimal support, although they f*d up everything. Disgusting.
| 1
|
Turkish Airlines
|
After seeing and reading all those horrible things about Turkish airlines, me and my family decided to give them a chance. Since we thought this was the cheapest option for us. We purchased tickets in march/April. 22.June, we were supposed to fly to Erbil. We stood there in the line waiting to check in our baggage. When it was our turn, they decided we can't fly today because of some small mistakes/misinformation on the visa. Such as our travel document being referred to as regular passport type. So we called them and asked for a reschedule. They say it would cost us 10000$+ for tickets for 5 person on the same day as our actual flight. We decided to purchase tickets via Pegasus, which was the cheapest option at the time. It costed us 3000$. We had to sleepover at the airport in Oslo for a whole night. The kids were miserable, they couldn't get sleep on those seats. My dad called them and asked if our return tickets still were available since he heard about people that got refused to board the plane because they didn't take the outbound trip with the same company. The lady on the phone said to us to be at erbil international airport at 11.00 pm. The day came, 22.July, they told us that we needed to reissue our tickets and in order to reissue, we had to call the office and the office weren't opening before the morning after. Our flight was supposed to departure 03.35, we missed that flight too. We looked into Pegasus again, the first available date for empty seats was 27.July!! So we paid 5000$ again for another tickets just for the return.Worst service ever on the phone, they can't even speak English properly. Don't recommend it, please do NOT fly with this company. There's no help to get. I would rather throw that money I spent in the toilet instead of giving them to TK
| 1
|
Jet2.com
|
After seeing on the news, that the area of Spain that I am about to travel with my kids is on high ( red alert) for flooding is being evacuated in the news, I rang the call centre this morning and spoke to an agent called Collet. Had the most insane conversation from this person. She initiated her response by saying that the day I'm travelli, I said that was pointng on( the following Monday) it will be 22degrees. I stated that was pointless as what about the aftermath of any flooding that would happen. I explained that what if the situation was so dire as after the Valencia floods, where people couldn't even get groceries from the local shops or supermarkets.I even stated that I was going to be driving ( a rental that I paid for through Jett2 ) because of one of my child's autistic condition and what was I to do it if the roads are flooded . She stated that it will be alright as the Valencia floods were 300 km away. WELL I researched that they were about 400miles away but still guess what STORM DANA has been highlighted in the last hours for causing devastion in the area my holiday is especially with Malaga Airport there being flooded and these crooks haven't got in touch with me yet ( as Collect advised if there was disruption). Also this morning Collet advised that once we got there there was problem to ring the 24/7 emergency line. I didn't want to argue and see what was going to happen with the weather forecast and weather warnings , but thought WHY ARE YOU MY FAMILY AND I to a high alert area that's about to be hit by the SAME STORM DANA that killed over 200 people and caused devastation in Valencia in the first place- TO GET US CAUGHT IN THE STORMS SO THAT WE HAVE TO CALL THEIR EMERGENCY NUMBER!!!!!.I've promised my teenager that I'm definitely cancelling this holiday no matter what Jett2s response is. Safety comes first over the hard earned money that I've spent on this holidayIf you look on the Jett2 holidays site, the money hungry charlatans are still advertising holiday stays in the storm/ flood hit areas.This company is so unscrupulous that it would probably sell flights and holiday stays to war torn areas affected by bombing attacks in the Ukraine, Israel and Palestine if they could get way with advertising nice previous pictures of the area- and that fact if they hadn't been in the news so much!!!!! SHAME ON YOU JETT2HOLIDAYS.* In response to the response from Jo Lawrence ( from Jett2 Airways). I am awaiting to get in touch with your contact centre ( when it opens in 16 mins from now). It feels like de ja vue!. I was waiting for your call centre to open yesterday after seeing the red weather alert which predicted the devastion caused by the torrential rain fall that started yesterday and is still happening in the area that I am meant to be travelling to and staying in through Jett2holidays. I'm worried that I am going to get the same irresponsible , truth evading and illeducated response as I did from your agent Collet yesterday. Let's see if your representives do the right thing and even acknowledge what's being highlighted in the news about the damage caused and that is now being caused by floods that I know from news feed is affecting my area of stay especially with Marbeja Airport and all around it being shown as flooded.
| 1
|
EasyJet
|
After seeing so many negative reports about easy jet, we was quite worried but we had an amazing experience with them! Fantastic service start to finish- from booking our holiday we received ongoing updates about our flight, right up to getting onto the plane and the same on the way back! Check in was so quick and easy with the new self baggage check in, with staff on hand to help if needed! The flight was great both ways with the pilot and air hostesses fulfilling all needs and keeping you updated on where we were and how long left! Also travelling with a first time traveller (baby under 1) and was made to feel at ease throughout the whole process :) would definitely book with them again!
| 5
|
Vueling
|
After seeing their cancellation of my flight to take place at the beginning of April, I claimed a refund in mid March.At that time, I was able to see "refund is in progress" when I logged in Vueling website for my booking section.There was no communication since and I made a query what was going on after I made a refund request.Their response was "No refund because it's beyond the company's control and close the case".I complained and provided the screenshot of "refund in progress" status which I took it immediately after claiming a refund.They keep repeating that "The case was reviewed, handled and closed. No change in decision" and this response was back to me within a minute. I doubt if they are really reading my email complaining about this treatment. Customer service telephone number doesn't reach to anyone who handles any query for cancelled flights.All other companies which cancelled any booking due to coronavirus and lockdown refunded me (either cash or voucher) so far. This is the first time who disappointed me in a shocking way. They still keep telling the customer that they will provide voucher for the affected flights but it's all lies. I would never use Vueling again!
| 1
|
Ryanair
|
After several attempts to change my flights to Spain, I was told by Ryanair customer service that I would have to pay fees to amend the flights. It later turned out that this was false and it could have been changed for free, but was now too late. It resulted in me losing my money by missing the flights.I have evidence of the above on two webchat transcripts.I have submitted a complaint twice and on both occasions, after a couple of weeks they close the ticket number without any response or investigation.
| 1
|
Grupo IAG
|
After several delays and canceled flights, we finally made it to Copenhagen on American Airlines and British Airways flights. My luggage was destroyed, wheels torn off. I had to buy new luggage in Denmark. I made a claim with British Airways to reimburse me but because I didn’t have the receipt for my old luggage, they would only cover 50% of my new luggage. Advice, have receipts for your old luggage prior to flying so you don’t get ripped off like I did.
| 1
|
Jet2.com
|
After several disappointing delays for various reasons the actual flight went very smoothly.During the delays being diabetic I needed some water and one member of the crew called Paul brought me an orange drink and a snack. I felt better after that because it was extremely hot in the aircraft.Having ordered an in flight meal Paul brought it to me first after they could heat them.I travel with you on average three times a year and I thought his concern and treatment deserved some praise and comment. Thank you, Paul.
| 5
|
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