Airline
stringclasses 16
values | Review
stringlengths 6
5.97k
| Rating
int64 1
10
|
|---|---|---|
Iberia
|
After several disappointing flights with Iberia, this one hit rock bottom. Iberia's Airbus A330-200's are all less than 2 years old, yet their interior and condition raise eyebrows. I had to store luggage in the compartments behind me as the one above my seat did not open. Very disappointed with how Iberia have changed over the last years. Their Menu has not changed once - yes not a big issue, but if you are a frequent flyer you would like an alternative maybe once in a while. The food was terrible but I don't recall ever having a sound meal on a flight departing from JFK. Iberia should change their catering logistics here as food on inbound flight from Madrid was a 10. Cabin crew did not seem bothered on this flight. The purser of the flight made no effort. Sat in his seat and played on his phone. Hate the idea of everything being recorded now. No announcements done by cabin crew whatsoever anymore, all recorded. Makes it very un-personal and very annoying. Some of these messages go on for minutes. Whoever came up with that idea. Free WIFI voucher did not work. Their seats were OK and that is pretty much it. Apart from that no chance. What a shame Iberia!
| 2
|
Lufthansa
|
After several disappointing trips with Lufthansa Business with terrible seats and inedible food, I decided to fly Lufthansa Economy only when using this airline. The boarding process was easy and well organised. The seat was rather small and flimsy with not much legroom. Lufthansa forked out a small bottle of water - that’s it. No free food, no free drinks. Honestly, I don’t see why not flying budget carriers - there is no difference except maybe the real priority boarding offered by the flag carriers.
| 4
|
Lufthansa
|
After several flights with Lufthansa I was ordering a flight for three persons to the US. After the quite long order process there's an error, when I try to pay. I call to their support as prompted. They tell me to start over as it's a common problem, when I'm signed in to their system (which must be very irritating for their loyal costumers). I do, but when I'm about to place the order, the price has gone 168 EUR up. I call again and the agent promises to refund the 168 EUR if I just place the order. If he had not told me this I would have gone with British Airlines instead, which also is a four-star airline and was cheaper to begin with. Some weeks after I've sent my e-mail I hear nothing from Lufthansa. So I try to contact them by mail. Here I get standard answers with rude remarks. After I tell them that I'll pass it on to my lawyers, they promise to forward the case to the right department (why not do this at once instead of after 4 e-mails?). Weeks after this I receive a letter telling me about how they price their tickets and that they will not refund anything - no discussion. Furthermore they choice to place a man weighing no less than 150 kg besides me on my 11 hour flight, which took up half of my seat. This is not the passengers fault, but so large people should have two seats so they don't take up other passenger's room. Well, thanks a lot Lufthansa, we'll never meet again.
| 1
|
Vueling
|
After several pleasant flights with Vueling providing fair value I have now left them. The reason for this is their new luggage policy since last time: Be aware that Vueling now has a total luggage allowance of 23 kg per passenger. No not per suitcase per passenger. No matter how many cases you bring you'll have to pay for excess luggage if your total is more than 23 kg. As an example I was on the point of booking a flight from Prague to Alicante (which goes via Barcelona) when fortunately I discovered this in time. I was going to bring two cases at 20 kg each. This would have cost me 60 euros for the two cases plus 17 kilos of excess luggage at 12 euros per kilo giving a total of 264 euros! As many here will know Ryanair tried a similar scheme some years ago and abandoned it after massive customer dissatisfaction. It is very hard to understand exactly in which way Vueling feels it is a good business idea to repeat the mistakes of other airlines.
| 7
|
Vueling
|
After several requests via the app, several phone calls they are not refunding me for my flights despite themChanging the fight times repeatedly. Such a headache. It's been 3 weeks since I requested a refund. After the 4th phone call which is like going on a Merry go round I got through to someone that sent me a form to get my refund.Form will not accept my banks IBAN number. I honestly think they are doing it on purpose to avoid paying out.Just avoid them at all costs!!!
| 1
|
Norwegian
|
After sitting at Edinburgh for several hours, Norwegian canceled our flight an hour before the airport closed down. Not a single Norwegian staffer ever got on the intercom to update passengers at any point. All communication was done via Swissport staff. Hotel accommodation was made for us at a nearby Holiday Inn, but new flights could only be done via Norwegian directly. Phone line we were on hold for over 3 hours including US and UK numbers. Never was a single human from the company able to speak with us on any digital media or real-life vocal platform. This is as disconnected from reality as possible.
| 1
|
EasyJet
|
After sitting on the plane for three hours, the flight from Manchester to Split was cancelled. NO help, support or guidance when we arrived back in the airport building (late at night). One easyjet manager in the departure hall that didn't have a clue what was happening.Extremely difficult to get expenses (hotel, food etc.) back. Only just finished the process (four months later) and still not got everything back (£300 out of pocket). Takes several attempts to claim expenses - I think they keep delaying so you just give up. Very difficult to get any response from easyjet - and they don't seem to know what they are doing when you do get a response.No compensation, despite it being three hours / cancelled. I do not think they tell the whole truth about why they cancel, so they can avoid paying compensation (compensation that is in line with regulations).Totally ruined our holiday and we are significantly out of pocket too.
| 1
|
Ryanair
|
After sitting on the tarmac for 3 hours and no refreshments offered we returned to the airport lounge after another 90 minutes our flight finally left .....so having filling in a EU261 form and being informed by Ryan Air what our compensation would be now six weeks later still waiting , after contacting customer services numerous times to no avail I certainly would never fly with Ryan Air again ....
| 1
|
EasyJet
|
After sitting there for nearly an hour, someone comes just when I've popped to the ladies!!!!
| 1
|
EasyJet
|
After six months of waiting
| 5
|
Grupo IAG
|
After sixteen months of being grounded by COVID, it felt almost surreal to be back in T5, heading for what to us was essential summer sun in Greece. T5 was blissfully quiet, with no queues at check-in or security, and even the Galleries South lounge was less frenetic than usual, despite families with kids similarly desperate to escape Boris Johnson’s bully boy attitude. Ordering food and beverages from one’s table seems something worth continuing, avoiding all the wastage of endlessly replenished buffets. The flights was very quiet, with just 30 pax on board, 9 of whom were in Club Europe. Boarding by row also seemed a welcome improvement on the previous ‘groups’. Service on the flight was good and the food was of the usual Do&Co quality. Landing was ahead of schedule and we were through passport control in just a few minutes after a quick check of vaccination certificates and the passenger locator form. Overall, a thoroughly reassuring, coming out of COVID, experience.
| 9
|
EasyJet
|
After slow connection to a Live person all went smoothly. The assistant was helpful and patient with me as I got all the relevant information for them to update the booking. Also explained everything I asked
| 5
|
Norwegian
|
After some initial confusion about the process for cancelled flights we had conversations with helpful Norwegian staff and have received full refund for our tickets. Happy to confirm that Norwegian can uphold their high level of service in these challenging times.
| 5
|
Lufthansa
|
After some time, I'm back flying with Lufthansa with my family (wife and two kids). Contacted the service today looking to get a bacinete reserved for my 8 months old son, but I was never treated so disrespectfully in my life! The staff I was talking to on the phone today (13/03/23 at 12:22pm), so-called Mart, she refused to give me more information about her employer ID or any protocol number from that call and after hung up the phone on me! She repeatedly said that I refused to give information about my flight, she said I was lying about my son's name being typed as an abbreviation on the website and so on! I authorised my that call to be recorded and I also recorded the same call on a second phone! Couldn't find any email from Lufthansa customer service, so I'm posting here all the humiliating way I was treated and I'm looking for answers from Lufthansa on what they're gonna do about this outrageous situation! Please, get in touch with me as I won't stand being treated like that and I'm gonna have to go further and find solutions so that won't happen to other clients.
| 1
|
Lufthansa
|
After speaking to so many people that told us so many things, we figured out that they indeed sold us a ticket they didn't have - but the email they send you says your flight got. "canceled". The flight was never canceled. but by doing this they put you and the most unethical position of not being able to afford your trip anymore and having to pay an extra 300 euro (in our case) to replace the flight!! our original tickets were 600 euros. stay away from them.
| 1
|
Lufthansa
|
After spending $3k for a one way ticket after my mum suddenly passed away, we got on a filthy old plane, we're disrespected by ground crew about not having pre booked for a bassinet and shoved onto a packed plane only to find we had to pay for alcohol. The food came out of a space packet and tasted awful. We then proceeded to customer service to book another flight to Munich after a 30 hour flight and the woman was so rude that I finally cracked and yelled at her as she refused to help us despite calming explaining our terrible situation. Customer service isn't something that comes with Lufthansa or quality. I've spent so much money with them as my preferred carrier and they won't get a dime from me ever again. Absolutely disgusted by the whole airline. No compassion during a very difficult time, especially with a 6 month old baby. I'll be telling as many people as I can about this airline and their pathetic excuse for customer service. So disappointed with you.
| 1
|
Ryanair
|
After spending five hours sat on the runway we were informed the flight would have to be cancelled till the following morning due to heavy fog. That was out of anyone's control in fairness. What happened next was receiving text messages from Ryanair saying they were trying to source accommodation for us. Another text message then came in saying due to the volume they were dealing with we could source our own accommodation, then claim the expense back through the provided link. Since then it has been back and forth after filling out a number of different forms, waiting hours for the online chat only to be misinformed (at one stage I was told oh that was the right form at the time, but it's now changed so you have to fill out a different one. Of course this was only after I chased them up, they would never dream of contacting me first). The customer service is horrendous and they will purposely misinform you to have you going around in circles to put you of persisting with a claim. For the sake of a small claim, they have lost my business for life. Not great business on their part really. My family will never fly with them again on principle alone.
| 1
|
EasyJet
|
After spending over 2 hours waiting and talking to 5 people regarding trying to check my party in for our forthcoming holiday, which was after spending an hour attempting this task online, i was told that there was a problem with the check in system and that the alternative option open to me was to book in at the airport. For a party of 9 including children as young as 2 plus someone who needs special assistance this was not an option at all as we needed to be seated near one another and I object to having to pay to choose a seat which I did not need to do. Why did it take all this time to tell me that the system was down!!!!!
| 1
|
Ryanair
|
After spending so much money for every little thing à la carte on this airline they had the nerve to charge me €60 for checkin, Now as a priority customer they couldn't even offer me a glass of water absolutely the worst airline in the world and I have been around the world.
| 1
|
Ryanair
|
After spending to 1 hour on the phone, a fedup agent answered.Stay clear from this company, pay a bit more for your peace of mind. They are low budget on everything, even morals.Bunch of thieves with ties!
| 1
|
EasyJet
|
After stupidly agreeing to a voucher when my flight to Portugal was cancelled I have waited in queues the last four days for 2 hours each day before getting cut off. All because the voucher could not be used online and you had to contact customer service. To add insult to injury their recorded message advises you to book online as it is a cheaper option.I eventually got through today after queuing for 1 3/4 hours. Cannot fault the operative that I got through to as she was polite and quickly dealt with booking my new flights.
| 1
|
EasyJet
|
After suffering the horrendous queues at Bristol Airport myself and 25 family members finally boarded our easy jet flight only to be welcomed by 2 unsmiling Air hostesses. We proceeded to our seats where we were told there would be an hour delay. With no offer of refreshments we decided to open our duty free and have a holiday drink. We know it isn't the thing to do but under the circumstances we thaught it would be OK. A little later the sunlight of the 2 confiscated the bottle,which incidently we had only had 1 drink from and said to my daughter quote I HAVE BEEN WATCHING YOU LOT!!!!and it is lucky you are not being arrested.To say I was horrified by this comment is an understatement .We were being treated like common criminals,and yes I know we were in the wrong but we were going on holiday and just wanted to relax with 1 drink after all the stress.The 2nd hostess tried to say they had been on a 12 hour shift but that is no excuse for such rude behavior, my grandson's had been working 12 + hour shifts to go on holiday, which incidently pays their wages ,so please treat your customer's with a little more respect Amy.
| 1
|
EasyJet
|
After taking quite a long time to be connected (45 mins) the assistant was polite and informative, I found the experience helpful
| 3
|
EasyJet
|
After the 2022 fiasco I swore never again but because I wanted to travel with friends I had no option. Flight duly booked but no confirmation received. Money taken from bank of course. Asking for booking ref should surely be the easiest of requests. Uunbelievably they can't even manage this without causing maximum stress. Currently on 9th email and third new responder but still no booking reference. I said never again so I hold myself responsible. Something that nobody at easyJet will EVER do. I can now say with confidence NEVER again. I just wouldn't put myself through it. Jet2 seem to manage this market without fuss and with decent customer service. Why oh why can't easyJet. I can't figure them out. They can keep my money, it's really not worth the hassle and let's face it, they couldn't care less. I wonder why they never respond to reviews either, I guess because they know there's enough mugs willing to use them.
| 1
|
Lufthansa
|
After the 3rd time with a lot of stress and lost time due to Lufthansa's "service" I decided to write my feedback.1) In my previous experience (flight date: 11-08-2023, LH1350, FRA–WAW, ticket number: 2202495644980) the plane was delayed for almost 2 hours and the reason was "Stuff is not ready". Is it serious?Of course, after I missed my bus (the 2nd time with Lufthansa!) because of these delays (it was FlixBus Warsaw–Kyiv which cost almost 70€ and Lufthansa did not compensate me for this trip, hostel and my health which I lost due to the stress).2) But my latest experience was unforgettable!It happened today 27-08-2023. Flight number LH1351 (WAW–FRA), ticket number: 2202495644980, booking code: V7RZWT.I didn't find my luggage at the location indicated by Lufthansa. There were several other people with me with the same problem. There was no one to ask since not a single Lufthansa counter had service stuff. The airport staff could not give a clear and intelligible answer to the question "Where is the luggage?".Because of this, I got on the bus a minute before it left. Then I was met by a disgruntled driver who told me that I was putting my suitcase in the wrong way and did not even try to help, although I asked for help.Important detail: When I found the Lufthansa service Center (and luckily near was my luggage) there was NO SINGLE PERSON ON THE WORKPLACE. Is it called "service"?!My Ñlear conclusion:people do not matter for Lufthansa company. The value of Lufthansa is just to earn money and put a lot of stress on people. It was my last time with this trash company! And I strongly recommend all of you: NEVER USE THE LUFTHANSA SERVICE to save yourself!
| 1
|
Ryanair
|
After the big 50% sale I chose to book all my flights 26 flights back home for to have them all cancelled the following week total bs then had to sort out the refunds instead of Ryanair reverse payment to my card you need to fill out forms for every flight, now 3 weeks on still waiting on my refunds over 900 in flights cancelled.. short the airlines
| 1
|
Grupo AirFrance-KLM
|
After the connecting flight from BSL was late we had problems making it on time. The plane was terribly crowded. To our surprise a family right next to us was travelling with a dog. The service was bad to non-existent. 2 crew members for a rather large area. One of them really into talking to French passengers while neglecting others. Only the food was ok - the rest was simply disgusting. Never again!
| 1
|
Ryanair
|
After the delay flight about 3 hours during a flight from Catania to Berlin on 9 December, all of a sudden they landed in Hannover around 1:00 am, all passengers were shocked, no one from Ryanair staff help us and it was difficult to travel in this time to our destinations, I parked my car in Berlin airport parking and it cost me more money, Because I exceeded the time specified in the reservation, In addition to fatigue and lack of sleep, And when i request refund for costs on there website, After filling out the application, it's written all passengers arrived safely, and Compensation is denied.
| 1
|
Ryanair
|
After the flight got cancelled on april, I requested refund form online as reguired. Few weeks after I still didn't have refund. I've spoken to about 5 costumer service agents who said refund will be in account in 7-10 days. Another agent said I will get it in 28 days. Another asked to do another form etc. I've got all screenshots of all the conversations with all the agents. It is impossible to do online costumer verification and there was no email given to send them refund request. Last agent about months ago asked to fill and send complaint form, all I got till today is to rate my experience filling the complaint. And this is not first time I can't get my refund for over months.
| 1
|
EasyJet
|
After the initial delay in waiting to chat with an agent, Mohammad dealt with the problem efficiently and appropriately.
| 4
|
Ryanair
|
After the last time, I said I'd never fly Ryanair again but as airlines are striking had no choice. Once again, am sat in Gatwick at the gate 55 mins after we were supposed to take off. No information, no staff, no airplane!Am adding to this as return flight is turning out the same. Plane yesterday was 1.5hrs late, no explanation.Now am sat at gate in Dublin airport wondering when my 6.55pm flight will be leaving and received an email (at least received something!) delayed til 8.50pm, no reason, just rubbish!I always regret flying ryanair! it's not even that cheap anymore!
| 1
|
EasyJet
|
After the new constraints to travel to London in december 2021, my flight was reimbursed in two days after a simple call. Excellent trade policy.Thank you!
| 5
|
Grupo IAG
|
After the nightmare of getting through triple security at Nairobi Airport, I was looking forward to a glass of something lovely to unwind on the plane. Fat chance. An hour and a half after takeoff we were finally served a drink and meal together. I keep reading how well BA are now doing, but on both legs of this trip the crew were awful. The club suites are a great improvement but if the staff make no effort, what’s the point? On a positive note we were told my wife’s seat was broken and could not recline. I was going to swop, but at the gate they found her another. Prior to this we received an email within 30 minutes of check in with a healthy portion of Avios already added to our account. Well done customer service.
| 5
|
Lufthansa
|
After the online checkin was completed by my side on time, I never received any QR code for the boarding pass and upon arrival to the airport, I had to wait in an excessively long queue. Whilst I had no baggage (checkin completed as aforementioned) for 1 hour in order to receive boarding pass. I am a regular flyer from HH to ATH and never had to go through such trouble to fly in the midst of the pandemic, as I always present my documents before flying.
| 1
|
Lufthansa
|
After the payment step went successfully, you guys displayed an error of being unable to clear my cart and that the process failed. However, you took the payment!! and I stayed more than 30 minutes waiting on the phone trying to reach an employee to help me.How messed up can you be, really?
| 1
|
Jet2.com
|
After the plane landing in Leeds from Crete departure time 1300 PMJYR 14th October the organisation of 2 female members of staff was unbelievable. The Escalator was showing "OUT OF ORDER SAFETY ASPECT"..Yet the females continued to allow passengers some of them Elderly. I'm 74yrs, some were older and were allowed to continue to use the stairs even dragging their hand luggage to a point where the queue ceased to stop. Why didn't the Jet 2 staff who just stood about wearing "Here to help" badges intervene and stagger the amount of passengers most with hand luggage getting onto the stairs. How much common sense is needed from Airport Staff to allow what could have been an accident waiting to happen. All those passengers with luggage on the stairs packed like sardines, that's when the domino effect happens. 1 maybe 2 people overbalance, trip, whatever and more fall, on their way down a concrete staircase, one after another Why weren't Jet 2 staff organising and implementing the common sense + heath + safety rule issues. I've travelled with Jet2 for some years and will carry on doing so but I've no doubt who's door blame will stop at in the view of a mishap of this nature.
| 3
|
Jet2.com
|
After the shock of LBA CLOSED " weather "Sent to Newcastle, coach's organised efficiently & we returned to LBAYOU SHOULD CONSIDER "Robin Hood DONCASTER "When reopened No Weather PROBLEMS
| 4
|
Grupo IAG
|
After the total shambles in Manchester Airport, we were able to board our flight almost 45 minutes after the scheduled departure time. The staff were welcoming and we were seated with a revised gate departure of 54 minutes delay. The flight was comfortable with a pleasant and professional attitude from the cabin crew. The food was as acceptable as most airlines provide. Nothing spectacular but, considering the ticket price, was fine. Alcohol had to be purchased but a low cost airline doing so is no surprise. We arrived into MCO two minutes late. Good flight overall and I felt satisfied that our return to the UK would be no different than this outbound leg.
| 7
|
Ryanair
|
After the usual tiring issues of being made to wait on steps and in lines before boarding a Ryan Air flight, I put my rucksack into the overhead locker as there was space. I was exceptionally tired after an intense month of work and sat down in my chair and put some headphones in to listen to a podcast and fell asleep. I woke to find that staff had removed my bag and left it at Stanstead with no attempt to inform me personally. They had ensured me that everyone on the plane knew about the bag, due to an announcement, but surely being a paying customer, I am included in that everyone. Furthermore, they were incredibly rude and defensive, perhaps realising they hadn't done their job properly. The bag is of immense value to me, and had my laptop inside. On asking how I would get the bag back, I was informed to contact lost and found at Stanstead. I have since done this, as well as contacted Ryan Air customer service and first flight forwarders. Ryan Air take no responsibility for the loss of the bag, despite being the ones who have literally taken it away and lost it. No-one seems to know where the bag is, so I can only assume it has been stolen. It will cost me over 1500 pound to replace the lost items and the stress and inconvenience caused on top of this make it totally unacceptable.
| 1
|
EasyJet
|
After the wait, excellent
| 4
|
Ryanair
|
After their cancellation of the flight which was announced after reaching the airport and the staff said the flight was cancelled due to staff shortage and said they will refund everything 🤡. When we applied for refund they said the cancellation was due to air traffic control restriction, they can not compensate. What a joke.
| 1
|
Turkish Airlines
|
After their system CRASHED on Nov 1, 2023, dozens of flights were cancelled including ours. Our first flight had a delay of 5 hours also. What happened is that we had to spend a day in Istanbul after waiting in long queues for hours without any information from them. We then made our own arrangements on our expenses to finally get back home the next day as flights back to Greece remained cancelled. I made our claim 17 days ago (we were supposed to have an answer within 7 days, I presumed maximum 14) and today, I couldn’t even find an email address in order to ask for an update. Finally, I managed to get on a call with a customer representative that was one of the rudest people I’ve spoken to (he refused to give me even a high-level timeframe that I could expect to receive an update from them) by saying I cannot give you a date, because anything I’ll tell you it will make me a liar. How is this man called a professional and speaks with passengers that got through horrific circumstances, spend thousands of euros on their flight and they are treated this way? We will see if they will ever reimburse for the flights they cancelled.
| 1
|
Wizz Air
|
After they cancelled my flight even after the departure time, without a provide a substitute flight, at 10pm, they said they would give us a compensation for the problem. All my holidays just imploded because of that! And they gave me no compensation in the end, they just closed the claim without provide anything.
| 1
|
Grupo AirFrance-KLM
|
After this latest experience I will be avoiding KLM. When I checked in online on September 10th for KL678 from Calgary to Amsterdam, I was offered and I accepted and paid for an upgrade from Comfort to Business Class, at a cost of $1134.28 Cdn. When I checked in at the KLM counter the next day I was told I was bumped from BC to accommodate a crew member who was returning to Amsterdam. Even though I was civil and courteous I was moved to row 43, at the back of the airplane, because my Economy Comfort seat was not available. When I asked for a refund at the counter, the agent said I had to do that online and it would not be a problem. She wrote down the KLM refund website link. After I returned from my 3 week trip, I submitted to KLM the refund request. One month later I received a one sentence email declining my request, without reasons. I appealed the decision and no response from KLM 4 months later. I have since learned from various customer feedback sites that KLM has done this to 100's of passengers.
| 1
|
Ryanair
|
After this refund debacle I will use Ryanair only as a last resort. All airlines are pulling the same game, it's not good enough and contempt of customers.We deserve better in such an age, customers are being made to suffer for the lethargy and impotence of businesses and governments.I will simply fly less after this is over.
| 1
|
EasyJet
|
After three and a half weeks dispute, we have managed to get the tickets amended. But we basically have to paid at much higher price without any compensation.In the end, they have also accusing me why I didn't accept their early offered which I have never received such email. I have asked the advisor to show me the email to proof it, First the advisor said it is downloading, then in the end she said she couldn't provide it to be when I insist to be sent to me. I feel like Easyjet advisor was trained to accuse their customers.Anyhow, I got the tickets amended in the end but there is no way I would have rated Easyjet more than two stars.Easyjet has asked me to revise the comments that I have made previously but there was absolutely noway to change my views of their behaviors.But at least, there were only two advisors (Rozana and Hamza) who were helpful. Majority of them were just wasting time to talk to including a manager who has promised me to call me back within an hour despite agreeing it wasn't my fault after he read all the emails and webchat conversations history. Waited for an entire afternoon and the following day, nothing being heard again! What a lie!After this experience, I now understand why there are so many reviewers have rated EasyJet with one star only. Trust pilot is a trustable source ! Thank you.
| 2
|
Grupo AirFrance-KLM
|
After three weeks still can't believe that they are able to keep/steal my things that we accidentally left in the business class and it was immediately reported to KLM - to their stewardess on other (connected) flight after 10 minutes. Crew said to not worry and that they will send us our things on address. They never ever replied to us, at any of five emails we sent. 400€ cost disappeared just like that. Horrible and painful experience
| 1
|
EasyJet
|
After today on a flight to Istanbul from Manchester Ringway, that eventually took about 11 hours, what a nightmare. Yes we had a medical emergency, heart attack. I understand about this. But the way easyJet responded was appalling. 11 hours on board, three different airports and no food or hot drinks for the middle third of the plane. Front third and back third were served. But the middle third had nothing. Apart from snacks. Absolutely marvellous for someone with High Blood Pressure, and Diabetes.What are you guys thinking?You had 4 hours to organise food. But did absolutely nothing.Why didn't yo send the ground staff out to buy 200 sandwiches and bottles of water from Boots and WH Smith?Flight No. EZY2151. That then became EZY2151D. I'm sure means delayed.
| 1
|
Air Europa
|
After touring and meeting so many wonderful people in Spain and other countries, what a complete letdown for us to have returned home with this airline. From a ticket agent who did not understand their company policy on Covid to being very sternly spoken to in the boarding process after paying for priority boarding to being lectured about patience for needing water to upgraded seats. We paid for then twice, they tried to make us pay for them again then to learn they really are only bulkhead seats allowing you to be near the sights and smells of the toilet! Again, after such wonderful people and sights in Spain the attitude and treatment we felt will make certain we never allow our agent or cruise line to book us with them again.
| 4
|
Grupo IAG
|
After travelling London to Madrid with British Airways, then with Iberia from Madrid to Lima and LATAM to Cuzco, my luggage arrived 7 days after me. When attempting to collect my luggage, mine was the only one not to arrive. I sought help and was informed to make a claim online. When my bag finally arrived 7 days later, the lock had been forced open and everything inside the case searched. Someone emptied my 1st aid kit and toiletries and threw my clothing about, I felt violated. I have been treated appallingly from start to finish. For a month, I have been back and forth to British Airways, yet they stated it is not their fault.
| 1
|
Jet2.com
|
After travelling previously with other airlines the service provided by Jet2 was exceptional. From booking through to arrival everyone associated with Jet2 had a 'can do' attitude and were very helpful
| 5
|
EasyJet
|
After trying a number of times to book some flights online and with the Easy Jet app with no success due some technical issues we communicated with the support chat line.The service given was excellent, communications great and the booking was made within 5 minutes, I can't fault the service only give it praise.
| 5
|
EasyJet
|
After trying numerous times to check in online only to keep getting an error message and told to contact customer service - sat waiting in a queue for nearly 40 mins with no sign of a human to help. How can you speak to someone???
| 1
|
Wizz Air
|
After trying to check in online with no success, I arrived at check in to manually check. I explained the situation to the check in staff and was forced to pay, along with my travel partner who only had cash. After paying (£44.50 × 2) on my card, I simply asked for a note to be applied to my receipt, which the clerk understandably could not do. This was in order to assist my refund. I then called for a manager to direct me with an alternative, she was extremely rude and threatened to cancel my flight leaving me with no choice but to concede the disagreement. The original clerk, who I assume recognised my mistreatment, came up with the solution of adding a note to the system. The customer service was terrible and for an up and coming airline, I find this to be unprofessional. This was my first time flying with WizzAir and likely to be my last if this is not resolved. I booked carry on luggage, payed for a seat. Check in was my last issue. I am now unable to leave a complain on the WizzAir website as they are once again having technical issues, and therefore left in limbo, unable to claim a refund.
| 1
|
Ryanair
|
After trying to contact customer service (joke) for days and eventually getting through it was like talking to a scripted robot. We booked flights in january to fly to portugal on the 30th July with 8 in the party including a young baby. We now don't feel it's safe to go yet and because we all work are not in a position to isolate when we return. I didn't want a refund but asked for a voucher to use at a later date. I was told repeatedly my only option is to change my booking at a cost. Having already paid almost £2000.00 for my original flights (cheap airline, haha) I now have to pay more. Come on Ryan air! My family are regular flyers throughout the year and also spend money on board your flights, unlike some. We have a holiday place in Portugal used by many of our friends and wider family. We will all now not fly Ryan air after this so well done, your customer base will deplete in the end. I am fully supportive of trying to get business back up and running which is why I didn't request a refund but with a young baby her safety is paramount over your profit. SHAME ON YOU.
| 1
|
EasyJet
|
After trying twice to access customer service I got through on chat after stating I wanted to speak to an advisor. They were efficient and sorted my issue out right away. My middle names were missing on booking and they added these so I could check in.
| 4
|
EasyJet
|
After two recent flights with Ryanair, it was a relief to be flying with easyJet again. We paid just under £100 for two of us to fly to Mallorca for a long weekend. Both the outward and return flights were uneventful. We left on time and arrived early in each case. Boarding was handled smoothly and the cabin crews carried out their duties quietly and efficiently. There was none of the anxiety associated with Ryanair of infringing some new rule or having our flights cancelled at the last minute. We know all the "dos and don'ts" of flying with easyJet and the airline is always our first choice, if possible.
| 9
|
Grupo IAG
|
After two years of being unable to fly to our second home in South Africa because of COVID, it was fantastic to be back on board a BA flight to CPT, and in the Club Suite seats (1K and 2K) to boot. These seats are a huge improvement on the old yin-yang CW seats in terms of privacy, ease of access and the IFE screen, but the cabin still felt densely occupied and the seats were just as uncomfortable when lying flat. Storage was a mixed blessing, too, with three rather fussy little compartments rather than the decent sized drawer in the old CW, meaning that a laptop would have to be stored above. The food onboard was woeful, although serving all three courses at the same time does at least mean that the dinner service isn't dragged out. Cabin crew went about their business dutifully but with little enthusiasm, and there were the usual queues for the toilets. The flight itself was uneventful and landing was more or less on time. CPT had an efficient arrangement for checking forms immediately after leaving the airbridge and there were no queues at immigration. It was good to be back!
| 7
|
Jet2.com
|
After using Jet 2 I'm quite enjoying flying for the first time in a long time, I'm a rather large chap but am still able to enjoy my flying experience with Yourselves without having to be treated like anyone different, Thank You
| 5
|
Jet2.com
|
After using Jet2 for years, I am absolutely shocked at their customer service - they will avoid helping you at all costs if something bad happens on your holiday.We went on our honeymoon to Greece last month flying from Leeds Bradford airport. Both our suitcases were locked and when we arrived at Corfu airport, they no longer had padlocks and £400 of our belongings had been stolen, including a very expensive aftershave and some money we received as a wedding present. We don't believe this happened at Corfu airport, as the bags came out within 15 minutes and no one else had this happen to them - so surely based on this, it is reasonable to say it happened at Leeds Bradford where the bags will have been scanned before boarding the plane?As soon as we arrived at the resort, we contacted their 24 hour helpline and spoke to a lady who apologised, but she didn't have a clue about who we needed to contact or what to do next. She told us to reach out to their customer service team on email and she logged the details on our file.3 days after arriving, we spoke to our rep at the hotel who was aware of what had happened to us and was also very apologetic. She said there is nothing she can do, and it will take up to 28 days for the customer service team to respond to us - she said she will try push the team to get back in touch with us sooner, but that is all she was able to do.When we landed back in Leeds Bradford airport 10 days after the incident, we spoke to the team on site who were gobsmacked at what happened to us. They asked us why we thought it happened at Leeds Bradford, so we explained our bags came out so quick (only took 15 mins to arrive at Corfu airport) and no one else on our flight experienced any theft issues. Unless our bags were scanned at Corfu, I don't know how our bags could've been targeted? Surely everyone's would've been scanned which would've made them take much longer than 15 minutes to arrive? LBA also confirmed to us that only Jet2 employees handle our bags once they are checked in and so it is their full responsibility to look after them.We then asked the jet2 team at the airport if there is anything they can do, to which they said they need to wait for the customer service team to send the case file details to their baggage team for it to be investigated further, but they cannot do anything until they have the instruction from the customer service team, which again will take up to 28 days from when we first contacted them.It has been well over a month since this incident, and after numerous emails sent to Jet2's customer service team we've still had virtually no response from them. I sent them yet another email last week (well after the 28 day period), and I finally got some sort of email to say a representative was looking into the issue - there was no apology, no update and no suggestion of a phone call to understand the situation better. And let's not forget this happened on our HONEYMOON!I will never book with jet2 again after what happened to us - I have used them for years and thought they were great, but clearly when something goes wrong on your holiday, they do not care and want to rinse their hands of any responsibility. I've travelled to all sorts of places over the years, and this is has been by far the worst thing I have ever encountered whilst travelling.Avoid at all costs because they won't bother to help you if you're stuck in a bad situation on holiday!
| 1
|
Ryanair
|
After various calls and emails Ryanair are being no help whatsoever with our complaint and are making this out to be our fault! This is the last lovely email received by them ""Please be advised that as you did not board the disrupted flight and did not provide us with a proof of alternative travel, we have basis to claim that you did not show intention to travel. you will not be entitled to any compensation or refund!"" I what actually happened was…."I think Ryanair are having trouble understanding! After the 5 delays with boarding as the times kept changing eventually we DID BOARD THE PLANE as did all of the other passengers, we were sitting on a full plane on the runway at stansted for 3 hours then an announcement from the pilot was we all had to disembark and go back into the airport terminal for information still in stansted…..timeline of events December 2nd THE PLANE DID NOT TAKE OFF FROM STANSTED.Flight due to leave 08.05am we arrived at the airport at 0500amFlight delayed to 10.50Flight delayed to 11.20Flight delayed to 12.30Flight delayed to 13.00We boarded the flight with all the other traveler's at 1300hrsWe sat in the plane on the runway at stansted for 3 hours until 1600hrs it did not take off1600hrs all passengers asked to leave the plane, still in stansted. And we were all told to wait in departure for updated information no information came.1900hrs we were told the flight was cancelled and there was no alternative flights, by Ryanair staffSo as per your reply below it's not the case we we had no intentions to make alternative travel and had no intentions to fly we in total we're waiting for 14hours for the flight (3 hours of that on the plane)Us and all of the other passengers after 14 hours of trying to fly your Ryanair staff didn't know what to do, they gave passengers a piece of paper with terms and conditions on it, and said we would have to claim compensation online, they then said the flight was cancelled! Obviously we still wanted to go on holiday as the hotel, transfers, trips etc were paid for, We asked the question as did other passangers for alternative flights and we were told there we No alternative flightsWe managed to to stay in a local hotel hoping for alternative arrangements the next day and there wasn't any.We tried for a refund on line as the fight was 5 hours late boarding and was then canceled,So in conclusion We DID board the plane, the plane never left the Airport "Obviously this then snowballed as we could get to out transfers as we never left the uk, the hotel in krakow won't refund as we left it to late to cancel as no fault of our own
| 1
|
EasyJet
|
After waiting 30 minutes for a live agent, I gave up
| 1
|
Ryanair
|
After waiting 40 min for connecting on chat finally Andy M from Ryanair solved my problems. Thanks
| 4
|
EasyJet
|
After waiting a while to speak to the agent on-line they were very helpful and resolved my issue
| 5
|
EasyJet
|
After waiting ages, the connection failed, the agent couldn't see my answers and they hung up!
| 1
|
EasyJet
|
After waiting for 30 mins on hold to get through to the call center to cancel a flight, I was browsing the internet for faster way to get through and came upon the posts below on here with the 0330 365 5030 number. Called it, got straight through, job done!! Thanks for tip!
| 5
|
Ryanair
|
After waiting for a refund from cancelled flights in March we have had to go to our credit card company to get a chargeback payment.Shame on you Ryanair,you are a disgrace.Lets all remember when concidering booking future flights how shocking this company has treated its customers,
| 1
|
EasyJet
|
After waiting for an hour for a response I left my phone for 3 minutes. I which time, I got a response and the conversation was closed due to my lack of response (3minutes and you are paid for your time!!!)I hope I have better luck tomorrow, I'm not going away so you do not benefit from delaying responding to me, you just make me even more unhappy and difficult to deal with. When will you learn?
| 1
|
EasyJet
|
After waiting for an hour to chat with an agent named Tee I told them my problem which was a bit more complicated, i was told to wait a moment for the agent to look through the booking, after five minutes the agent just left the chat. I still don't know if I am going to get my refund after easyjet messed up with another agent misinforming me about their policy prior to this incident.
| 1
|
EasyJet
|
After waiting for several minutes Saif assisted my perfectly. My flight was re-scheduled by Easyjet and I wanted another departure time. I am happy now
| 5
|
Ryanair
|
After waiting for the delayed flight to finally board, I waited to board until the end as I was travelling with a 18 month old and my pregnant wife. Once they started boarding it moved quickly so we got the winter coat on our crying little one as quickly as we could. We could see there was now 30+ people at each of the airplane doors, it was cold and the she was just getting over a sickness. We reached the gate seconds after the line had just died down and stood behind the 3 people waiting. When it was our turn, we were told the flight had already been closed and we couldn't board, even though everyone else had just gone through seconds before. They had apparently closed it while charging the last passengers for baggage (which we didnt know at the time - we cant read minds) and gave no allowance for anyone else. I am livid. I tried to escalate it many times but Ryanair is a faceless, heartless company with the standard company reply. Young kids behind the desk realised they screwed up but just wanted to finish ASAP.
| 1
|
SAS
|
After waiting more than 4 hours in line, I finally got to talk to customer service. They put me on hold and the hung up. Disastrous.
| 1
|
EasyJet
|
After waiting over 2hours noticed the trail below andContacted using the alternative number given 03303655030 got an answer within 10 minutes and was able to sort my issues out. Thanks for the recommendation.
| 4
|
EasyJet
|
After waiting quite a while, the issue I had was dealt with well
| 5
|
Grupo AirFrance-KLM
|
After we FINALLY (3 months later) received a credit for our cancelled flight (but not for the extra baggage we paid for, still fighting for that) we rebooked a few days ago. At the time we also bought travel insurance. On reading the fine print of the insurance bought via KLM at the same time as our ticket I saw it did not cover our destination!! I immediately contacted the insurance people Allianz who confirmed our destination was not covered, said it must be a KLM website glitch and then cancelled the insurance and said they would refund. I didn't receive any confirmation so emailed requesting it and was then told I had to contact KLM for the refund. Except KLM don't answer the phone, they hang up almost immediately after telling you the wait is long. I don't care, I want to wait! I want it dealt with, This is MADDENING! The whatsapp help is USELESS. SO quick to take our money but getting it back when THEY made the mistake? ARGH!!And everyone using covid as an excuse? My husband has been working customer service from home for the whole of lockdown. just ugh! We only rebooked with them as we had the credit and will never fly with them again, what a lot of hassle in an already stressful time.EDIT: having finally made it through to a person they tell me it will be 8-12 weeks before they refund the money they took after selling me a policy that did not cover me for the flight they sold me. CROOKS.
| 1
|
Turkish Airlines
|
After we checked in and dropped the luggage, after the passport control, we went to the gate where we waited around 90 minutes until a message appeared on the monitors. Canceled flight. Confusion, long faces. After 15 minutes, a young lady shows up and says to go back to take our luggage, to cancel the exit visa and to meet in front of the check in desk. After 4 hours, we were taken to a hotel to rest. Next day we asked the receptionist when we will leave. He didn't know. We tried to contact the TA offices. Nobody answered. We emailed the offices in Buenos Aires and Turkey. No reply. We were left without any news for 3 days until we received an email saying that we should be ready in 3 hours to take the shuttle bus to the airport. Other people were looking at us asking if we know when they could go because they didn't have any indication from the airline company. We were ready at the right time. No shuttle bus. After numerous calls from us and hotel reception a shuttle bus arrived after 90 minutes the scheduled time of arrival. It was a nightmare! We couldn't go out the hotel because we waited a sign from the airline company and the data download cost is prohibitive, so we stayed mainly in the hotel lobby where we had wi-fi. Avoid at any cost this company. The stress was huge.
| 2
|
Grupo IAG
|
After we have completed our outbound flight and arrived our destination, we decided to stay longer. So we called Aer Lingus to change the date of Return Flight. We were cgarged a huge amount of price difference resulted in our ticket price to be more than 50% higher than our original.We went on Aer Lingus website to check the price and noticed that they charged price difference for both outbound and return flights.We called them to dispute their overcharge by including the outbound which we have already flown.Their agent, after consulted her management, agreed to refund and asked us to wait for email from Aer Lingus in two weeks.After two weeks we called again and was told still in process. Asked to wait for another week.On the 3rd call, the different agent claimed that there was no record of refund. We therefore had to restart the dispute process again. The agent couldn't make decision but would escalate our case to higher level.Called 4th time. Our case was still on queue.After we finished our journey and had come home, we made the 5th call and no result. We gave up calling.Almost three months later, we finally received a short email from Aer Lingus just said "we informed you the price".In order to be convinced that their charge is correct, we replied to their email asking to send us their invoice of charging details.We then received a no-reply email claimed that our case has been closed.Aer Lingus needs to improve their management and be fair to their customers.
| 1
|
Ryanair
|
After we paid for priority which includes a backpack and a 10kg cabin bag, we also paid for a for our seats in front for being able to leave the plane as soon as it lands. The headboard above our seats was full of backpacks (which should be placed under seat) so the flight attendant decided to move our bags at an available headboard which was way behind our seats. After the plane landed, we had to wait all the passengers to disembark the plane so we could catch our bags and leave the plane. So we paid for nothing. During my disembarkation from the plane i said to the flight attendant that they are unbelievable and this will be reported. Also i said that will never fly again with them.Her reaction was to reply to me "have a great evening" and on my way to the exit, the security stopped me and said that the police is looking for me because i insulted the flight attendant! They kept my passport for 1 hour and didn't let me go till other passengers have supported me because they saw flight attendant's bad behaviour. I am wondering why people can work at a place that they hate!
| 1
|
Lufthansa
|
After we were unable to fly with our originally booked flight in April 2022 due to circumstances, we rebooked this flight to a few days later for which we had to pay extra. We received confirmation of our booking and flight by email. Six hours later we suddenly received an email that the flight had been rescheduled/moved to a day later and that they had tried to reach us (which was not the case). After calling several times and even with the manager of the service desk, no reason was given and we could only return a day earlier if we would pay another 900 Euros. There was no way out of this one and they just hung up a few times.The trip from Frankfurt to Windhoek also turned out to be provided by Eurowings, Lufhthansa's low-cost airline that normally flies within Europe. The service was terrible as was the food. Everything had to be paid extra (ears, blanket, etc.). I have truly never experienced such a bad airline and will never fly with it again.Incidentally, the intention was to go to Namibia in 2020. At the time, I also booked the flight and asked several times to get the money back for this booked flight, but that has not yet been successful. So we have been waiting for that for a year now.
| 1
|
EasyJet
|
After what felt like forever, I finally booked a flight to Tunisia with easyJet on December 6th—and let me tell you, it was nothing short of awesome! The easyJet Holidays staff on both sides were an absolute dream. Traveling solo with some health challenges could've been stressful, but they took care of everything so seamlessly, I felt like a VIP.Starting off from Bristol Airport, the assistance team was top-notch—no hassle, no fuss, just smooth sailing (well, flying). When I landed in Tunisia, the friendly representative greeted me with a smile and guided me straight to the transfer coach. She gave us all the important info we needed for our stay, and she did the same when it was time to head back. Talk about attention to detail!Fast forward to my departure day at Enfidha-Hammamet Airport. The lady at the easyJet check-in desk not only issued my boarding pass but also arranged special assistance for me. Here's where it gets even better—my seat was originally at the back of the plane, but she worked her magic and moved me to the front for extra comfort. Now that's service!The flight itself? A total breeze. Sure, it was delayed, but easyJet kept me in the loop with updates on my phone. And get this—since the flight wasn't fully booked, I asked one of the flight attendants if I could switch seats. Not only did she say yes, but she moved me to the 5th row, which was completely empty. I basically had my own private row to stretch out and snooze. I went to Tunisia sleeping and came back sleeping—talk about a vacation that starts and ends in pure relaxation!The flight attendants were incredibly friendly on both flights, and the ground staff in Bristol and Tunisia were just as fantastic. Maybe I just got lucky, but everything about this trip felt so effortless and well-organized. EasyJet, you nailed it!
| 5
|
Grupo AirFrance-KLM
|
After years of good service I had been a loyal flyer. I even understand the incredible strain they are under. However, I have been emailed by KLM and told that my refund will be ready in 60 days. THIS IS AFTER EIGHT MONTH WAIT! NOW I MUST WAIT 10 MONTHS??? KLM really hates their customers or they are grossly incompetent.
| 1
|
Grupo AirFrance-KLM
|
After years of improvement, Air France is reborn in quality. Very poor food. Seat pitch on long haul is very poor but very good entertainment service, and very good lounge for those who have access. I was a great defender of Air France for years, I am much less. Après des années d’amélioration, Air France renaisse en qualité Nourriture très insuffisante Personnel autain Le pitch des sièges sur le long courrier est très insuffisant Mais très bon service de divertissement et très bon lounge pour ceux qui y ont accès J’étais un grand défenseur d’Air France depuis des années, je le suis beaucoup moins
| 5
|
Jet2.com
|
After you added your generic response, I have removed 2 stars. Please read the content of my post, it clearly states that this is not a recent experience,it ALWAYS happens.The same thing as always goes wrong. Please stop trying to sell extras either on the Web or on the plane. I just want to book, pay, fly....I don't want to jump fences on my journey. If I travel alone I don't want booked seats, food, extra leg room, guaranteed locker space for my backpack, tax free products, lotto tickets, I just want to get to the destination. Please stop driving me mad!
| 1
|
Lufthansa
|
After you book your ticket its almost impossible to get Customer service. We called directly to a number in Germany a few times and got somebody a couple of times. On our outbound flight, they rebooked us on United because our original flights had some delays. But when we arrived at the airport, United has no record of our reservation and try as they might they can't reach Lufthansa either at 4pm in the afternoon. We got a flight later in the evening causing a Munich stopover instead of the original Frankfurt and then to Amsterdam. The experience was bad. On our return from Amsterdam, it was a code share with Swiss Air through Zurich. That flight was overbooked and they told us we won't have seats. Swiss Air were equally unhelpful. We finally got onto KLM hours later, however there was no Lufthansa person to be found at the Airport or by Phone to help with this.
| 2
|
Jet2.com
|
After you changed the return airport from Naples to amalfi the taxi was 200 euros from Sorrento which ruined the last day there
| 4
|
Ryanair
|
Aftera typical Ryanair delayed flight, we were entitled to compensation. Despite this compensation guaranteed by law, they ignored our request numerous time.We used a third party company, and got our compensation. Ryanair subsequently black listed my account for having the audacity to claim my legally entitled compensation.This company is an utter disgrace, do not let them get away with stealing your compensation.
| 1
|
Wizz Air
|
Agadir to Budapest. Everything was OK. Smooth. Staff were nice and helpful. Excellent price. Only one thing should be better - more space for legs. Thank you Wizz.
| 10
|
EasyJet
|
Agadir to Gatwick. I have traveled with easyjet on many occasions but I have to say that this trip while traveling with two very nervous passengers and myself although a seasoned traveler still very nervous we were looked after by all the crew. Two outstanding crew members who chatted with us and put us at ease, we can't thank them enough for 1. The hard work they do 2. Keeping us safe on our journey 3. First Class people skills. Many thanks to all the crew.
| 10
|
Eurowings
|
Agadir to London via Dusseldorf. Worst airline. They ran out of food and lost my luggage and have not found it. The service staff was one of the worst I have ever experienced and the flight was =delayed.
| 1
|
Eurowings
|
Again 1.5 hours on a normal inner German flight. Delay was brought to attention 15 min prior to expected departure. Lounge and screens did not notify about boarding ca. 10 passengers including me nearly missed the plane. When you think it can’t get worse you can rely EW finds a way!
| 2
|
Lufthansa
|
Again 2 baggage lost, ghost customer support. They don't deserve time to complain here. Strongly suggestion to avoid this unserious company.
| 1
|
EasyJet
|
Again I booked easy jet and keep thinking they can't get any worse but oh dear I was wrong!! Never never again. Delayed ( actually cancelled but they wouldn't admit that) just changed expected date and time to 24 hours later! No email no sms, just updated flight details . Had to train back home (£25) they said I couldn't get that refunded! Honestly they just expected me to turn up the next day for the flight! They are beyond terrible and basically do not respect or like their customers! Ruined a 4 day trip
| 1
|
Eurowings
|
Again I had to take a Chickenwings, eh, Eurowings plane from DUS to BER. Even though a lot of parking positions directly at the Terminal have been free we were bussed to an fairly old and dirty A319.No recognition of Star Alliance Gold Status, everyone jumped onto the bus, nobody bothered…Sitting in a emergency exit row - of course, the bins were already taken by passengers not sitting in emergency exit row. Again, nobody bothered…The plane looks run down and tables, walls etc. are dirty…This is the worst airline on planet earth!Just avoid them. They charge horrendous prices for no service at all! And again, the flight is delayed for no reason….
| 1
|
Turkish Airlines
|
Again I have the unfortunate task of dealing with this terrible terrible airline.My niece decided to travel with them to get home to London from Iraq where she got stuck visiting relatives because of Covid.I knew the moment her father told me she had booked with Turkish airlines that this will not end well.She asked for a flight to Gatwick and was told it was booked, luckily I asked her to forward the flight details only to find that the booking was for Heathrow.We swallowed that one and moved on the literature said a Covid test required, she got one.she got to Istanbul only to be told that Iraq was on the Red list ( it isn't). By the time they found out after I sent them a link and a screenshot of the UK Gov website, her flight had left.Then instead of booking her on the next flight like any normal human being would do. They demanded $1500 "price difference". Then after arguing for half an hour, it went down to $113, this is she has to pay for them not knowing the red list in an airport.Then as she did not have enough cash on her they demanded a VISA card. She did not have one so I offered my details, they claimed that they were unable to process payments in that way. So I asked if I could send her funds to any of the money bureaus in the airport, of course, none of them receive and the only option is to buy another ticket and fill in another form which involves paying for two more Covid tests.The end result is because the staff at Turkish airlines are incompetent and rude, I say rude because the person I spoke with kept walking away as I spoke with him then coming back like it is some kind of a joke. I had to borrow £1018 from my credit card.They did all that with a lone woman. I will be complaining to them, which I know will go nowhere, then to ABTA then if need be I will take them to court. Not just for the wasted money but for the anguish and distress, this caused me here in England and her parents in Iraq.These people were ready to let her leave stranded there. Imagine if I couldn't come up with that payment.
| 1
|
EasyJet
|
Again a delay. Not talking about 15 or 30 minutes, but houres. No voucher for a drink.
| 1
|
Jet2.com
|
Again a fabulous flight from checking in to landing. The air crew were outstanding Sam was fantastic friendly professional. Can't wait to fly again in May. Flight was delayed coming back but again the air crew were fantastic
| 5
|
Jet2.com
|
Again a stress free experience. Flying with Jet2 takes all the hassle away. You can relax and your holiday truly starts at the airport.
| 5
|
Iberia
|
Again a very good experience in short haul Business Class of Iberia. They changed their caterer about one year ago and offer now even a better meal service than before. Seats are regular like in most short haul flights within Europe. The entire crew was attentive and offered all kind of drinks available during the whole flight. I really recommend Iberia Business Class for international flights within Europe.
| 9
|
Pegasus Airlines
|
Again again,late flight all the time,from Stansted to Antalya,All way late,no informationCharge you extra for every thing you have on the plane charged for 1kg over weightFood bad tooHappy holidays
| 1
|
Lufthansa
|
Again an uneventful low cost experience on this full service airline. A complete waste of money for what one gets. Better to take a no-frills airline (which gives exactly the same onboard service as Lufthansa’s Europe in Economy). The benefit is you spend less and you do not feel fooled.
| 3
|
Subsets and Splits
No community queries yet
The top public SQL queries from the community will appear here once available.