ManuelMC/dataset_scraping · Datasets at Hugging Face

Airline stringclasses 16 values	Review stringlengths 6 5.97k	Rating int64 1 10
Jet2.com	Again best in class, that staff at Manchester Airport, till landing in Prague the staff are second to none...... I fly every week with multiple Airlines, however, we always a pleasure to fly with Jet2 (it's the staff)	5
Jet2.com	Again excellent service from booking to boarding the flight. Great service on the flight too	5
EasyJet	Again flight cancelled - alternate route the day after displayed as fully booked while actually it was not. I had to pay a very expensive flight because it was not offered as an alternative. And no agent was able to help. Even rude agent. Every time. Should be bare minimum respectful customer experience policy for flight companies.	1
Lufthansa	Again given 1 star as there is no option to give 0 stars.I had a flight cancelled by Lufthansa on 23rd May 2020. I have tried to call customer service on numerous occasions - all to no avail. Also have sent emails and just received a standard response. This is not acceptable for any company but especially with a well known company such as Lufthansa.	1
Jet2.com	Again good customer service and flight on time	5
Jet2.com	Again it was the professionalism of the complete package from ground staff to flight attendants. This was our 3rd return flight this summer all have been superb	5
Jet2.com	Again jet2 were very good making a pleasant comfortable flight from Manchester to Malaga. But coming back we were delayed by 45 minutes taking off and had to wait one hour and ten minutes for our luggage to arrive at the carousel.	2
Jet2.com	Again the staff were amazing in the airport and on board. The crew managed to move us to two seats together, my sister has MS and occasionally needs help with hot drinks. I tried to book our seats together but they weren't available. So, Thankyou cabin crew.	5
Grupo AirFrance-KLM	Again two great flights with KLM. Cheerfull crew who gladly serves a second round on request (or a sandwich). Seat pitch okay, crew allowed us to relocate so we could have a free middle seat. Good information from the cockpit and a punctual flight. Though it's a Dutch airline the safety information is in English only and I think that's good. One can always ask. Will definitely book again.	9
Jet2.com	Again we have used Jet2We use jet2 for its reliability and friendly staffI would recommend it to anyone and will be using it for the my future holidaysKeep up the good work	4
Ryanair	Again, I am already used that Ryanair is not capable to stick to their schedules, but now it's 1.5 h delay.I ask myself, honestly, how is this even possible?I am flying from Cork, Ireland, which is a relatively small airport, I thought about it but cant Find any logical explaination how a flight can be delayed for 1.5 h.And the worst thing with them is, you dont even get am explaination for it.Normally, they should refund me the full price of the flight, but I dont even get a free Coffee as reimbursememt.The worst airline ever, I only fly with them because they are cheap but I lost Respekt in them in Any way.	1
Turkish Airlines	Again, lots of negative reviews, but my experience has been great with Turkish Airlines. I went from Atlanta to Istanbul, and it was in the top 3 airlines that I have flown with. It is a flight I look forward to whereas I would dread a flight with a number of other companies.	5
Iberia	Again, unable to check in on their app. Fly several times a month almost always have the same Problem.It's been like this for anany many months and they are unable to fix it.I avoid Iberia when I can.	1
Lufthansa	Against all expectation and having heard lots of bad stories re airline behaviour recently and experiencing them myself (see Air Canada) I was delighted with the recent Lufthansa experience. Easy booking, online check in, tickets (even the regular ones all with free cancellation and rebooking options due to COVID), friendly check in, super clean plane, all on time and easy as pie. My mum had to cancel a flight booked for this past April, got to speak to a real person, full refund already in her account. Shows that it is possible to look after customers even in times of Corona. Thanks Lufthansa.	5
Ryanair	Against my better judgement I booked family flights with Ryan Air in January. The flight times were changed and so I took up the option to cancel my flight in June - I need to contact RA urgently because on my account it seems I am still booked on this flight even though I have confirmation that I have cancelled it. I want to ensure I get my money back, and I have been holding to 'chat' to a virtual customer service assistant for over 2.5 hours (and still waiting). I waited on a phone line for nearly an hour before being cut off. Shocking customer service and a dreadful digital experience, designed to make any changes which don't benefit Ryan Air almost impossible to implement. Lives up to its reputation for ripping customers off. Such an unpleasant company to deal with.	1
Ryanair	Against my better judgement, I've flown with this lot once before, we booked to fly from Bristol rather than make the long journey to Gatwick for an easyJet flight. We still have to leave home at 0200 on the day but it seems I can't print off the return boarding cards until after midnight which gives Ryanair 2 hours to put barriers in place and prevent that happening so that they can charge Â£60+ at the airport. That may seem cynical but I wouldn't put anything past them.The only way round it is to purchase pre-booked seats (Â£20) for the return journey, what a con!!The good news is that this will be our final journey with these clowns...never again.	1
Wizz Air	Aged 84 and 89 respectively we had the unfortunate pleasure of the worst flight in our experience. First delayed by almost three hours and then called from the lounge to stand on embarkation stairs for well over an hour in intense heat waiting to board when it was obvious the plane was not ready as the original passengers and luggage had not been disembarked. This was followed by a 'flight from hell' with a large family aboard intent on just drinking, with two of their obviously worse for drink ladies consistently drinking and creating havoc, making a misery for everyone close and extremely unhappy. This went on the entire flight. To make matters worse the staff served them alcohol the entire trip obviously the company's policy to increase revenue. So much for strict airline policy on drunken behaviour on planes. The return trip to Luton as a couple we were given separate seats, although there were spare seats available, obviously their object to get extra cash by expecting an additional payment for the privilege of sitting together, which after 63 years of marriage, on principal we would not do. We only travelled with Wizz Air as it was part of a package, but in the future I will make sure we do not travel with this airline again.	2
Ryanair	Ageing planes.This was the last time I flew with Ryanair their planes are very old and the seats are worn out and clearly dirty but people still fly with them because they were cheap on prices but not anymore.Check the prices today and you will discover that the costs were up by at least 30% like elsewhere but their fleet is ageing and dirty.Another dilemma is the luggage which we all know that it's a day light robbery.	1
EasyJet	Agency was very helpful today to get our flights transferred to a more reaspnable time as we have 2 young kids so thank you!	5
EasyJet	Agent Asanda asked questions that is not relevant on the requestand she is quite sarcastic and robotic	1
EasyJet	Agent I spoke to was brilliant. Very professional and courteous.	5
EasyJet	Agent Leila was absolutely fantastic at sorting my issue out. When other agents had previously given me conflicting information	5
Norwegian	Agent Liz was really awesome, thank you for the good work, keep it up.	5
EasyJet	Agent Monwa help me process the cancelation flawlessly. Great agent with great attitude	5
EasyJet	Agent SABA is very rude and unaccommodating! He/She should be fired. Bad employee causing bad image to the company	1
EasyJet	Agent advised of schedule change and ended the chat after waiting hours to being attended to. Please do better this is frustratiing	1
Turkish Airlines	Agent at check-in Jakarta tried to change seats with no aircraft change, which were pre-booked since months. Had to make a point and stand firm to let them respect my wish to sit together with my wife and to get the seats we booked. At the end we got what we wanted. Contract lounge in JKT quite modest, but good enough. Flight to Istanbul with very comfortable seats but no pro-active service. You had to ask for everything, but crew was always friendly and did fulfill what required. Food was ok, but the whole "dinner-even" took ages. After a good sleep of about 5-6 hours, breakfast was served efficiently. Transit in Istanbul very nice with lovely lounge, multiple food options and excellent Turkish coffee. Onward flight on A330 in 2+2+2 configuration, nice breakfast with very nice crew (this time pro-active). Luggage in Amsterdam came quickly, which surprised me, having read about the mess they are coping with since months.	8
EasyJet	Agent could not tell me what was wrong with your check in system and all he could suggest was check in at the airport which defeats the purpose of online check in.	1
EasyJet	Agent did his job but with the systems is awful, impossible to download invoice and request it to a proper channel.	2
EasyJet	Agent did not give any tangible assistance. Ended up phoning and got a very helpful agent who was able to confirm my holiday and booking reference	1
EasyJet	Agent did there job but not happy with reply as its not taking in to account the individuals needs not everything is one size fits all!Our flights have been changed twice from 1.25-2.45 now 2.45 to 3.40 these flights where cheaper at the time of booking but not suitable as means having to wait around the airport for 3 hours with 2 children under 7 that have additional needs. When looking to change the flight to now 11.30am we would have to pay Â£30pp which is less than the price differnce to what we paid already. Asked for this to be waived to be told that as the time change is less than 3 hours they cannot help us.You need to look at each case as it comes in and do more rather than just pushing people off based on T&C's I've worked in the holiday sales side of things and one size fits all never works!	1
EasyJet	Agent didn't assist and end chat	1
EasyJet	Agent didn't listen. poor written skills. In the end they cut me off in mid sentence . Absolute waste of time.Just used pre-prepared boiler plate answers. I was trying to reduce my luggage, but they kept offering me the opportunity to buy more luggage.	1
EasyJet	Agent does know the basic customer skills. Was not able to assist the basic concern.	1
EasyJet	Agent ended the call before resolving the problem.	1
EasyJet	Agent ended the conversation while I was being responsive.	1
EasyJet	Agent has left the chat whilst I said I will stay on chat until their issue has been resolved	1
EasyJet	Agent helped a lot	5
EasyJet	Agent helped me change my flights and was very quick.	5
EasyJet	Agent incredibly unhelpful and not understanding of the needs of the passenger. Did not understand basic questions and provided snarky responses that did anything but help.	1
EasyJet	Agent is like dumbass. he didnt know what he is saying and an incomplete details also the link and cannot understand my request and ended the chat without completing the request, I will escalate it to the higher.	1
EasyJet	Agent is not doing their job. Normally, when we request to cancel our booking with easyjet, they are cancelling on the spot through chat and advising us the refund for the airport tax. Im not even asking for the refund but just the tax refund.	1
EasyJet	Agent is very helpful and lot of patience.	5
EasyJet	Agent just wanted rid of me. Query was regarding options on vouchers and took a while to get some sort of answer	1
EasyJet	Agent never spoke to me	1
EasyJet	Agent not understanding the question. Agent repeating instructions that I didn't need. Agent failing to identify from the outset that I needed to speak to a different department. Agent refusing to accept that given I had followed a link to try to resolve the issue, that the weblinks are wrong. Generally shoddy service.	1
EasyJet	Agent opened chat with how are you- then carried out typing so I was waiting for the next question (the important bit not the silly chit chat)Agent then closed the chat as I didnt reply in time- yet I can see her typing.Cut the small talk and help with my issue after waiting 10 mins for an agent!!!	1
EasyJet	Agent provided some help, but the hold luggage policy you have is idiotic. Being unable to add luggage to a single leg of the trip without incurring added fees seems impossible, unacceptable	2
EasyJet	Agent provided the information I needed quickly and efficiently.	5
EasyJet	Agent refused to help, agent refused request to speak to management. The agent was rude, and arrogant	1
EasyJet	Agent rudely cut me off before I had a chance to ask about the flight.	1
EasyJet	Agent said they were going to call me in 4 minutes and help me book flights, the chat then terminated and then no call occurred.	2
EasyJet	Agent simply disconnected without answering my query	1
EasyJet	Agent understood my requirement re:booking change and affected the changes as required efficiently.	5
EasyJet	Agent understood the issue and gave me a way to resolve the issue	5
EasyJet	Agent understood the issue quickly and provided a swift fix	5
EasyJet	Agent was a great help over online chat regarding need to change flights and luggage.	5
EasyJet	Agent was amazing	5
EasyJet	Agent was amazing and solved my problem due to a reservation error I made.	5
EasyJet	Agent was brilliant and really helpful. Had the issue sorted in no time	5
EasyJet	Agent was brilliant, fee was high to change from child to adult seat and the wait time was horrendous, when we managed to get through agent she helped swiftly	4
EasyJet	Agent was efficient and helpful. Cannot ask for anything more really. Very happy.	5
EasyJet	Agent was great and resolved my issue, but over 40 mins wait time for Web chat is too much	4
EasyJet	Agent was great. It's annoying not to provide an estimated wait time while holding. Also, it would be helpful to play a chime when the agent arrives/chats so you know they are there. Thanks	3
EasyJet	Agent was great...but still couldn't fix the issue. The person tried and stuck with it. But neither the app nor the website would accept my log in details, even with the help of the agent. I'll try again another day.	4
EasyJet	Agent was helpful, listened to my request and agreed to the desired solution	5
EasyJet	Agent was not able to provide any help at all	1
EasyJet	Agent was not really helpful in solving my problem	1
EasyJet	Agent was polite, quick and excellent service!	5
EasyJet	Agent was quickly on line, very helpful. Made the changes I needed quickly. Well done.	5
EasyJet	Agent was really helpful	5
EasyJet	Agent was really helpful and sorted out my query. But the wait time was really long. About an hour.	4
EasyJet	Agent was really helpful, I did have an issue with the payment through the app and website but once I connected to the chat they sorted it straight away.I do seem to have the same issue with the payment section every time I use EasyJet but the agents are really friendly and helpful :)	5
EasyJet	Agent was super rude and kept pushing out the same automated message like a bot. I tried to tell her I'm based in the US and that I cannot call the international number that she provided. She ignored my my messages and requests and abruptly ended that chat.	1
EasyJet	Agent was very friendly and helpful and sorted everything for me.	5
EasyJet	Agent was very helpful	5
EasyJet	Agent was very helpful and patient despite facing multiple bookings.	5
EasyJet	Agent was very helpful and solved my booking issue quickly at no cost.	5
EasyJet	Agent was very helpful and solved my problem in quick time. Fantastic customer service!	5
EasyJet	Agent was very helpful and understood my query. Change booking to correct evening flight needed, due to aircraft change and email I had received with an earlier flight. App updated immediately with change of flight details. Very efficient service and no issues.	5
EasyJet	Agent was very helpful unfortunately we couldn't get booked however that was due to being sold out or cancelled.	5
EasyJet	Agent was very mannerly, courteous and helpful. Clarified what I needed to understand, was polite throughout.	5
EasyJet	Agent was very unhelpful, unwilling to look at any options for me and was saying the flight I was trying to select on line was full when in fact you dont fly that route in November which I had to find out for myself via you website. Im needing to change my flight same day so in a hurry and just needed some help which wasnt forthcoming.	1
EasyJet	Agent went above and beyond to resolve my issue.	5
EasyJet	Agent wouldn't tell me if other flights were flying from destination after cancelled flight. He was rude, abrupt and had poor communication.	1
EasyJet	Agents were good but the UI is horrible. Keeps going back and there is no way to retrieve the chat with the associate you were talking to.Also - cancellation is a total nightmare. Which airlines will not send an email after you cancel? You need to fill out a form to get cancellation email. Good luck talking to them. No US phone number.	1
EasyJet	Ages to speak to an agent. Not allowed to leave page. When finally got an agent got thrown out so then had to keep starting process over. Takes email address so why could they not contact you on that if you get thrown out!!! I then started process again and got told I had a chat open and yet when I asked to return to that it didn't do that! Why has a flights 197 before trip been cancelled!!!	1
Ryanair	Aggressive tubby foreign blonde with massive red lipstick. Held me hostage in the toilet with her arm against the door. She hadrun down the plane sideways and banged on on the door. Totally out of control she lost it and wanted to know why I had used the toilet when she had announced the fasten seat belt signs had just come on. I really was quite worried by her behaviour.Our seats weren't cheap at Â£782 for two Adults and the plane was extremely dirty and of low standard. The seats are painfully uncomfortable. Food is what is left from the previous flight.Ryanair or Hostile Air?	1
Ryanair	Agnelo DSilva from Ryanair is a horrible customer service agent. Didn't took my request of being charged twice for car rental and ended the conversation.Don't go for this trap.	1
Grupo AirFrance-KLM	Agree with everyone on here, they are the worst.Canceled our flight a few weeks before departure and put us on a later flight. I called and was advised provided the later flight would land more than 6 hours I would receive the compensation. It did land more than 6 hours and now refusing to pay.I also used the app the do a seat upgrade before the flight, showed the amount of CAD$9, and crashed. I couldn't make any changes on the app for the seats and pay etc. when I got to the airport I had to pay Â£200 and due to the full flight if I didn't pay we would not be provided our boarding passes, we were held to ransom to get home. KLM are also refusing to credit this back to us.We used to love KLM prior to their merger with AirFrance, now they are dreadful.I will never use KLM or AirFrance ever again. No compassion, no customer service, just don't care!!	1
EasyJet	Agree with other reviewers - People will never forget how they were been treated by easyJet.Three flights in a row cancelled without notice2 hours 45 mins on hold before I gave upNo option to request a refund onlineeasyJet are stonewalling their customers and I expect they will fold in the coming months.	1
Norwegian	Agree with others it is an absolute disgusting airline along with its leadership team simply not interested in listening to customer's feedback, complaint etc. I hope it fails soon given their financial woos and new buyer installs a decent mgmt team. Extremely horrific experience when they cancelled outbound flight but retained return flight. Complaint got no response, simply ignored my concerns! End result out of pocket by Â£250 but I am determined to get my monies back and process in place but for now this airline is blacklisted as far as I am concerned. AVOID, AVOID AVOID THIS AIRLINE!	1
EasyJet	Agree with the other reviews about terrible service. I fly with EasyJet very regularly (usually around 2 x a month) and have an EasyJet-Plus membership. But none of that equates to any form of service. I don't buy COVID being a reason for not being able to answer calls - like most people are doing, why can't their team be set up to work from home?! Says onsite that you can make all changes there - that is an absolute crock...	1
Ryanair	Ah Ryanair cheap airline and you pay for what you get! Now lets be straight i've flown hundred's of times with them and never had any issue, they do what they say on the tin and get you from A to B as cheaply as possible the reason for this review however is the shambles that unfolded in Berlin on Dec 8th 2022. We boarded FR5660 to Edinburgh around 22:20 for a 22:40 departure, we then taxied out to the de-icing pad which was understandable given the weather and then sat there for almost an hour waiting to be de-iced. Once this was complete we started to taxi except we passed the entrance to all 3 of Berlins runways and were turned back to the gate as Air Traffic control wouldn't allow take off due to noise curfews.Once we finally got back into the airport some 45mins after take off was denied we were told to find RyanAir staff for info.....there was none. Two service air guys did their best to point folk in the right direction. The flight was then rescheduled for 05:45 and we were told to be back in security at 4am. A hotel was made available 25mins from the airport in a taxi at personal cost however most people chose not to take this option as it would have only provided 2 hrs rest. Once the service air guys left we all received a text saying the flight would be 11:15am. So at this point a few folk did head to the hotel only for the flight to be changed back to 05:45 10mins later. Through all of this no Ryanair staff were present apart from the flight crew who were standing outside smoking and laughing! No food or water was offered which was made worse by the fact there were many small children on the flight. Oh and no refund as the flight was delayed and not cancelled, despite many folk having to take the Friday off work due to the overnight stay in the airport and eventual arrival time in Edinburgh of 07:30 in the morning.	1
EasyJet	Ah wonderful you can rebook your flights no charge?? unless new flight dearer.Please explain easyjet, Original flights cost Â£816.approx to change flight another Â£112. If we book a new flight on our new chosen dates as a new booking cost, WAIT FOR IT Â£804.approx. So guess what EASY JET when you cancel our original flights which you will!!, we will just take back our cash it may take time but you will just have lost this cash just when you need it and also another customer	1
Grupo AirFrance-KLM	Ah, KLM. It could have been so nice. But well, here we go:1. KLM canceled my flight to Mexico at 15:24h on the day prior to my morning departure. I was lucky to immediately read the message and had to scramble to find alternative flights in the next three hours to save my holiday. Super, KLM.2. I was offered a paid upgrade to Business Class at check-in for the return flight. After I paid for the upgrade, I was told that there was no spot available and that KLM shouldn't have sold the upgrade to me. I've had to call KLM 12 times to get confirmation that my refund was processed. Thanks, KLM, you're great.3. Due to yet another delayed KLM flight (KL690), the layover at AMS was very short. There was no guidance or support to get to my connecting KLM flight. I had to run full speed through the airport and there wasn't even an excuse by any KLM staff member. Instead, the KLM person at the gate said that this was my problem. To make this story even sweeter, KLM lost my bag and it didn't make its way to Berlin. Yay, KLM!4. KLM had no great interest to help me locate the bag they lost. It took me several phone calls and it took KLM three more days to actually find my bag. I still don't have a delivery commitment or date.5. No offer of compensation, no apology. KLM, you really should consider closing down your shop. You absolutely don't care about your customers.Never again.	1
EasyJet	Ah, Tunisia. Where do I even begin? The country of eternal sunshine and scams, where everyone greets you with a smile... just before they try to empty your wallet. You can't even walk down the street without dodging the next con artist, and heaven forbid you make eye contact with the locals or (gasp!) their children. The kids? Oh, they're a delightful mix of hyperactive little angels and future MMA fighters. They don't just begâ€”they demand your money. Apparently, they're in training for the national sport of "Tourist Intimidation."And then there's the Saphir Palace & Spa Hotel. Oh, what a gem... or should I say, what a cubic zirconia? Let's start with the drinks. The beer? It looks like beerâ€”golden, bubbly, full of promiseâ€”until you take a sip and realize you've just paid for sparkling tap water with a hint of regret. The cocktails? Pure art! My kid's tongue turned green after one sip, but hey, at least he had fun pretending to be a dragon. Who knew that the bar was running a side business in children's fantasy roleplay?The food? Let's just say if you're into culinary recycling, you're in for a treat! Breakfast, lunch, dinnerâ€”it's all the same dish, just reimagined in creative new forms. One day it's lunch, the next day it's your evening snack. Genius, really. Why waste food when you can serve it four times in different shapes?Craving fresh orange juice? Hope you have the patience of a monk, because you'll be standing around for 15 minutes for 100ml of liquid sunshine. And that's on a good day. The secret tip for drinks? Order a cognac and a separate glass of cola. It's the closest thing to a drinkable beverage in the place. Or try the mojito, which is essentially a science experiment made with leftover kitchen scraps and a vague whiff of something lemon-like. You'll feel fancy right until you taste it.Let's not forget the pool tiles, which are apparently designed by Olympic trainers to test your agility. Perfect for kids training for winter sports! Elderly guests or anyone with a slightly unsteady balance? Good luck. It's basically Wipeout: Tunisia Edition. The hotel clearly thought the pool wasn't dangerous enough, so they threw in some extra slipperiness for that added excitement.If you're done with the all-you-can-suffer buffet, try booking one of their special restaurants. Key word: try. Five nights, and we managed to get in once. The beef in the buffet? Let's just say the old bulls in the nearby fields should be nervous. It's like chewing on a tire, but hey, it builds character.Breakfast? Hope you're not in a rush. A 10-15 minute wait for an omelet is the perfect way to start your morning if you enjoy slowly losing the will to live. And the coffee? It's basically powdered disappointment mixed with water. Combine it with the powdered milk and you've got a cappuccino that doubles as a science experiment in particle observation.We thought we'd treat the kids to a pirate ship adventure. The hotel offered us the once-in-a-lifetime experience for a modest 250 Drahmas. But one of the few friendly guys on the beach hooked us up for 100. Turns out, the pirates weren't the ones running the scamâ€”go figure.And oh, the hotel photographer? Another gem. We agreed on a price, and in return, we got the world's finest low-resolution images. Perfect for framing... if you want pixelated memories that look like they were taken in 1998.So, if you're looking for a place where every step is an adventure in avoiding being ripped off, where your drinks taste like disappointment, and your food is a guessing game, Saphir Palace & Spa is the destination for you! Bring your patience, your balance skills, and a good sense of humor, because you're going to need all three.	1
Jet2.com	Ahead of time, altho due to chaos at TFS we had a long wait once landed.Staff excelent on land and aboard.Swift flight, hope to fly with you again. ðŸ™‚	5
EasyJet	Ahlam gave quick and efficient feedback, very polite!Great customer service, thank you	5
EasyJet	Ahlam was friendly, professional and extremely helpful.	5

Jet2.com

Again best in class, that staff at Manchester Airport, till landing in Prague the staff are second to none...... I fly every week with multiple Airlines, however, we always a pleasure to fly with Jet2 (it's the staff)

5

Jet2.com

Again excellent service from booking to boarding the flight. Great service on the flight too

5

EasyJet

Again flight cancelled - alternate route the day after displayed as fully booked while actually it was not. I had to pay a very expensive flight because it was not offered as an alternative. And no agent was able to help. Even rude agent. Every time. Should be bare minimum respectful customer experience policy for flight companies.

1

Lufthansa

Again given 1 star as there is no option to give 0 stars.I had a flight cancelled by Lufthansa on 23rd May 2020. I have tried to call customer service on numerous occasions - all to no avail. Also have sent emails and just received a standard response. This is not acceptable for any company but especially with a well known company such as Lufthansa.

1

Jet2.com

Again good customer service and flight on time

5

Jet2.com

Again it was the professionalism of the complete package from ground staff to flight attendants. This was our 3rd return flight this summer all have been superb

5

Jet2.com

Again jet2 were very good making a pleasant comfortable flight from Manchester to Malaga. But coming back we were delayed by 45 minutes taking off and had to wait one hour and ten minutes for our luggage to arrive at the carousel.

2

Jet2.com

Again the staff were amazing in the airport and on board. The crew managed to move us to two seats together, my sister has MS and occasionally needs help with hot drinks. I tried to book our seats together but they weren't available. So, Thankyou cabin crew.

5

Grupo AirFrance-KLM

Again two great flights with KLM. Cheerfull crew who gladly serves a second round on request (or a sandwich). Seat pitch okay, crew allowed us to relocate so we could have a free middle seat. Good information from the cockpit and a punctual flight. Though it's a Dutch airline the safety information is in English only and I think that's good. One can always ask. Will definitely book again.

9

Jet2.com

Again we have used Jet2We use jet2 for its reliability and friendly staffI would recommend it to anyone and will be using it for the my future holidaysKeep up the good work

4

Ryanair

Again, I am already used that Ryanair is not capable to stick to their schedules, but now it's 1.5 h delay.I ask myself, honestly, how is this even possible?I am flying from Cork, Ireland, which is a relatively small airport, I thought about it but cant Find any logical explaination how a flight can be delayed for 1.5 h.And the worst thing with them is, you dont even get am explaination for it.Normally, they should refund me the full price of the flight, but I dont even get a free Coffee as reimbursememt.The worst airline ever, I only fly with them because they are cheap but I lost Respekt in them in Any way.

1

Turkish Airlines

Again, lots of negative reviews, but my experience has been great with Turkish Airlines. I went from Atlanta to Istanbul, and it was in the top 3 airlines that I have flown with. It is a flight I look forward to whereas I would dread a flight with a number of other companies.

5

Iberia

Again, unable to check in on their app. Fly several times a month almost always have the same Problem.It's been like this for anany many months and they are unable to fix it.I avoid Iberia when I can.

1

Lufthansa

Against all expectation and having heard lots of bad stories re airline behaviour recently and experiencing them myself (see Air Canada) I was delighted with the recent Lufthansa experience. Easy booking, online check in, tickets (even the regular ones all with free cancellation and rebooking options due to COVID), friendly check in, super clean plane, all on time and easy as pie. My mum had to cancel a flight booked for this past April, got to speak to a real person, full refund already in her account. Shows that it is possible to look after customers even in times of Corona. Thanks Lufthansa.

5

Ryanair

Against my better judgement I booked family flights with Ryan Air in January. The flight times were changed and so I took up the option to cancel my flight in June - I need to contact RA urgently because on my account it seems I am still booked on this flight even though I have confirmation that I have cancelled it. I want to ensure I get my money back, and I have been holding to 'chat' to a virtual customer service assistant for over 2.5 hours (and still waiting). I waited on a phone line for nearly an hour before being cut off. Shocking customer service and a dreadful digital experience, designed to make any changes which don't benefit Ryan Air almost impossible to implement. Lives up to its reputation for ripping customers off. Such an unpleasant company to deal with.

1

Ryanair

Against my better judgement, I've flown with this lot once before, we booked to fly from Bristol rather than make the long journey to Gatwick for an easyJet flight. We still have to leave home at 0200 on the day but it seems I can't print off the return boarding cards until after midnight which gives Ryanair 2 hours to put barriers in place and prevent that happening so that they can charge Â£60+ at the airport. That may seem cynical but I wouldn't put anything past them.The only way round it is to purchase pre-booked seats (Â£20) for the return journey, what a con!!The good news is that this will be our final journey with these clowns...never again.

1

Wizz Air

Aged 84 and 89 respectively we had the unfortunate pleasure of the worst flight in our experience. First delayed by almost three hours and then called from the lounge to stand on embarkation stairs for well over an hour in intense heat waiting to board when it was obvious the plane was not ready as the original passengers and luggage had not been disembarked. This was followed by a 'flight from hell' with a large family aboard intent on just drinking, with two of their obviously worse for drink ladies consistently drinking and creating havoc, making a misery for everyone close and extremely unhappy. This went on the entire flight. To make matters worse the staff served them alcohol the entire trip obviously the company's policy to increase revenue. So much for strict airline policy on drunken behaviour on planes. The return trip to Luton as a couple we were given separate seats, although there were spare seats available, obviously their object to get extra cash by expecting an additional payment for the privilege of sitting together, which after 63 years of marriage, on principal we would not do. We only travelled with Wizz Air as it was part of a package, but in the future I will make sure we do not travel with this airline again.

2

Ryanair

Ageing planes.This was the last time I flew with Ryanair their planes are very old and the seats are worn out and clearly dirty but people still fly with them because they were cheap on prices but not anymore.Check the prices today and you will discover that the costs were up by at least 30% like elsewhere but their fleet is ageing and dirty.Another dilemma is the luggage which we all know that it's a day light robbery.

1

EasyJet

Agency was very helpful today to get our flights transferred to a more reaspnable time as we have 2 young kids so thank you!

5

EasyJet

Agent Asanda asked questions that is not relevant on the requestand she is quite sarcastic and robotic

1

EasyJet

Agent I spoke to was brilliant. Very professional and courteous.

5

EasyJet

Agent Leila was absolutely fantastic at sorting my issue out. When other agents had previously given me conflicting information

5

Norwegian

Agent Liz was really awesome, thank you for the good work, keep it up.

5

EasyJet

Agent Monwa help me process the cancelation flawlessly. Great agent with great attitude

5

EasyJet

Agent SABA is very rude and unaccommodating! He/She should be fired. Bad employee causing bad image to the company

1

EasyJet

Agent advised of schedule change and ended the chat after waiting hours to being attended to. Please do better this is frustratiing

1

Turkish Airlines

Agent at check-in Jakarta tried to change seats with no aircraft change, which were pre-booked since months. Had to make a point and stand firm to let them respect my wish to sit together with my wife and to get the seats we booked. At the end we got what we wanted. Contract lounge in JKT quite modest, but good enough. Flight to Istanbul with very comfortable seats but no pro-active service. You had to ask for everything, but crew was always friendly and did fulfill what required. Food was ok, but the whole "dinner-even" took ages. After a good sleep of about 5-6 hours, breakfast was served efficiently. Transit in Istanbul very nice with lovely lounge, multiple food options and excellent Turkish coffee. Onward flight on A330 in 2+2+2 configuration, nice breakfast with very nice crew (this time pro-active). Luggage in Amsterdam came quickly, which surprised me, having read about the mess they are coping with since months.

8

EasyJet

Agent could not tell me what was wrong with your check in system and all he could suggest was check in at the airport which defeats the purpose of online check in.

1

EasyJet

Agent did his job but with the systems is awful, impossible to download invoice and request it to a proper channel.

2

EasyJet

Agent did not give any tangible assistance. Ended up phoning and got a very helpful agent who was able to confirm my holiday and booking reference

1

EasyJet

Agent did there job but not happy with reply as its not taking in to account the individuals needs not everything is one size fits all!Our flights have been changed twice from 1.25-2.45 now 2.45 to 3.40 these flights where cheaper at the time of booking but not suitable as means having to wait around the airport for 3 hours with 2 children under 7 that have additional needs. When looking to change the flight to now 11.30am we would have to pay Â£30pp which is less than the price differnce to what we paid already. Asked for this to be waived to be told that as the time change is less than 3 hours they cannot help us.You need to look at each case as it comes in and do more rather than just pushing people off based on T&C's I've worked in the holiday sales side of things and one size fits all never works!

1

EasyJet

Agent didn't assist and end chat

1

EasyJet

Agent didn't listen. poor written skills. In the end they cut me off in mid sentence . Absolute waste of time.Just used pre-prepared boiler plate answers. I was trying to reduce my luggage, but they kept offering me the opportunity to buy more luggage.

1

EasyJet

Agent does know the basic customer skills. Was not able to assist the basic concern.

1

EasyJet

Agent ended the call before resolving the problem.

1

EasyJet

Agent ended the conversation while I was being responsive.

1

EasyJet

Agent has left the chat whilst I said I will stay on chat until their issue has been resolved

1

EasyJet

Agent helped a lot

5

EasyJet

Agent helped me change my flights and was very quick.

5

EasyJet

Agent incredibly unhelpful and not understanding of the needs of the passenger. Did not understand basic questions and provided snarky responses that did anything but help.

1

EasyJet

Agent is like dumbass. he didnt know what he is saying and an incomplete details also the link and cannot understand my request and ended the chat without completing the request, I will escalate it to the higher.

1

EasyJet

Agent is not doing their job. Normally, when we request to cancel our booking with easyjet, they are cancelling on the spot through chat and advising us the refund for the airport tax. Im not even asking for the refund but just the tax refund.

1

EasyJet

Agent is very helpful and lot of patience.

5

EasyJet

Agent just wanted rid of me. Query was regarding options on vouchers and took a while to get some sort of answer

1

EasyJet

Agent never spoke to me

1

EasyJet

Agent not understanding the question. Agent repeating instructions that I didn't need. Agent failing to identify from the outset that I needed to speak to a different department. Agent refusing to accept that given I had followed a link to try to resolve the issue, that the weblinks are wrong. Generally shoddy service.

1

EasyJet

Agent opened chat with how are you- then carried out typing so I was waiting for the next question (the important bit not the silly chit chat)Agent then closed the chat as I didnt reply in time- yet I can see her typing.Cut the small talk and help with my issue after waiting 10 mins for an agent!!!

1

EasyJet

Agent provided some help, but the hold luggage policy you have is idiotic. Being unable to add luggage to a single leg of the trip without incurring added fees seems impossible, unacceptable

2

EasyJet

Agent provided the information I needed quickly and efficiently.

5

EasyJet

Agent refused to help, agent refused request to speak to management. The agent was rude, and arrogant

1

EasyJet

Agent rudely cut me off before I had a chance to ask about the flight.

1

EasyJet

Agent said they were going to call me in 4 minutes and help me book flights, the chat then terminated and then no call occurred.

2

EasyJet

Agent simply disconnected without answering my query

1

EasyJet

Agent understood my requirement re:booking change and affected the changes as required efficiently.

5

EasyJet

Agent understood the issue and gave me a way to resolve the issue

5

EasyJet

Agent understood the issue quickly and provided a swift fix

5

EasyJet

Agent was a great help over online chat regarding need to change flights and luggage.

5

EasyJet

Agent was amazing

5

EasyJet

Agent was amazing and solved my problem due to a reservation error I made.

5

EasyJet

Agent was brilliant and really helpful. Had the issue sorted in no time

5

EasyJet

Agent was brilliant, fee was high to change from child to adult seat and the wait time was horrendous, when we managed to get through agent she helped swiftly

4

EasyJet

Agent was efficient and helpful. Cannot ask for anything more really. Very happy.

5

EasyJet

Agent was great and resolved my issue, but over 40 mins wait time for Web chat is too much

4

EasyJet

Agent was great. It's annoying not to provide an estimated wait time while holding. Also, it would be helpful to play a chime when the agent arrives/chats so you know they are there. Thanks

3

EasyJet

Agent was great...but still couldn't fix the issue. The person tried and stuck with it. But neither the app nor the website would accept my log in details, even with the help of the agent. I'll try again another day.

4

EasyJet

Agent was helpful, listened to my request and agreed to the desired solution

5

EasyJet

Agent was not able to provide any help at all

1

EasyJet

Agent was not really helpful in solving my problem

1

EasyJet

Agent was polite, quick and excellent service!

5

EasyJet

Agent was quickly on line, very helpful. Made the changes I needed quickly. Well done.

5

EasyJet

Agent was really helpful

5

EasyJet

Agent was really helpful and sorted out my query. But the wait time was really long. About an hour.

4

EasyJet

Agent was really helpful, I did have an issue with the payment through the app and website but once I connected to the chat they sorted it straight away.I do seem to have the same issue with the payment section every time I use EasyJet but the agents are really friendly and helpful :)

5

EasyJet

Agent was super rude and kept pushing out the same automated message like a bot. I tried to tell her I'm based in the US and that I cannot call the international number that she provided. She ignored my my messages and requests and abruptly ended that chat.

1

EasyJet

Agent was very friendly and helpful and sorted everything for me.

5

EasyJet

Agent was very helpful

5

EasyJet

Agent was very helpful and patient despite facing multiple bookings.

5

EasyJet

Agent was very helpful and solved my booking issue quickly at no cost.

5

EasyJet

Agent was very helpful and solved my problem in quick time. Fantastic customer service!

5

EasyJet

Agent was very helpful and understood my query. Change booking to correct evening flight needed, due to aircraft change and email I had received with an earlier flight. App updated immediately with change of flight details. Very efficient service and no issues.

5

EasyJet

Agent was very helpful unfortunately we couldn't get booked however that was due to being sold out or cancelled.

5

EasyJet

Agent was very mannerly, courteous and helpful. Clarified what I needed to understand, was polite throughout.

5

EasyJet

Agent was very unhelpful, unwilling to look at any options for me and was saying the flight I was trying to select on line was full when in fact you dont fly that route in November which I had to find out for myself via you website. Im needing to change my flight same day so in a hurry and just needed some help which wasnt forthcoming.

1

EasyJet

Agent went above and beyond to resolve my issue.

5

EasyJet

Agent wouldn't tell me if other flights were flying from destination after cancelled flight. He was rude, abrupt and had poor communication.

1

EasyJet

Agents were good but the UI is horrible. Keeps going back and there is no way to retrieve the chat with the associate you were talking to.Also - cancellation is a total nightmare. Which airlines will not send an email after you cancel? You need to fill out a form to get cancellation email. Good luck talking to them. No US phone number.

1

EasyJet

Ages to speak to an agent. Not allowed to leave page. When finally got an agent got thrown out so then had to keep starting process over. Takes email address so why could they not contact you on that if you get thrown out!!! I then started process again and got told I had a chat open and yet when I asked to return to that it didn't do that! Why has a flights 197 before trip been cancelled!!!

1

Ryanair

Aggressive tubby foreign blonde with massive red lipstick. Held me hostage in the toilet with her arm against the door. She hadrun down the plane sideways and banged on on the door. Totally out of control she lost it and wanted to know why I had used the toilet when she had announced the fasten seat belt signs had just come on. I really was quite worried by her behaviour.Our seats weren't cheap at Â£782 for two Adults and the plane was extremely dirty and of low standard. The seats are painfully uncomfortable. Food is what is left from the previous flight.Ryanair or Hostile Air?

1

Ryanair

Agnelo DSilva from Ryanair is a horrible customer service agent. Didn't took my request of being charged twice for car rental and ended the conversation.Don't go for this trap.

1

Grupo AirFrance-KLM

Agree with everyone on here, they are the worst.Canceled our flight a few weeks before departure and put us on a later flight. I called and was advised provided the later flight would land more than 6 hours I would receive the compensation. It did land more than 6 hours and now refusing to pay.I also used the app the do a seat upgrade before the flight, showed the amount of CAD$9, and crashed. I couldn't make any changes on the app for the seats and pay etc. when I got to the airport I had to pay Â£200 and due to the full flight if I didn't pay we would not be provided our boarding passes, we were held to ransom to get home. KLM are also refusing to credit this back to us.We used to love KLM prior to their merger with AirFrance, now they are dreadful.I will never use KLM or AirFrance ever again. No compassion, no customer service, just don't care!!

1

EasyJet

Agree with other reviewers - People will never forget how they were been treated by easyJet.Three flights in a row cancelled without notice2 hours 45 mins on hold before I gave upNo option to request a refund onlineeasyJet are stonewalling their customers and I expect they will fold in the coming months.

1

Norwegian

Agree with others it is an absolute disgusting airline along with its leadership team simply not interested in listening to customer's feedback, complaint etc. I hope it fails soon given their financial woos and new buyer installs a decent mgmt team. Extremely horrific experience when they cancelled outbound flight but retained return flight. Complaint got no response, simply ignored my concerns! End result out of pocket by Â£250 but I am determined to get my monies back and process in place but for now this airline is blacklisted as far as I am concerned. AVOID, AVOID AVOID THIS AIRLINE!

1

EasyJet

Agree with the other reviews about terrible service. I fly with EasyJet very regularly (usually around 2 x a month) and have an EasyJet-Plus membership. But none of that equates to any form of service. I don't buy COVID being a reason for not being able to answer calls - like most people are doing, why can't their team be set up to work from home?! Says onsite that you can make all changes there - that is an absolute crock...

1

Ryanair

Ah Ryanair cheap airline and you pay for what you get! Now lets be straight i've flown hundred's of times with them and never had any issue, they do what they say on the tin and get you from A to B as cheaply as possible the reason for this review however is the shambles that unfolded in Berlin on Dec 8th 2022. We boarded FR5660 to Edinburgh around 22:20 for a 22:40 departure, we then taxied out to the de-icing pad which was understandable given the weather and then sat there for almost an hour waiting to be de-iced. Once this was complete we started to taxi except we passed the entrance to all 3 of Berlins runways and were turned back to the gate as Air Traffic control wouldn't allow take off due to noise curfews.Once we finally got back into the airport some 45mins after take off was denied we were told to find RyanAir staff for info.....there was none. Two service air guys did their best to point folk in the right direction. The flight was then rescheduled for 05:45 and we were told to be back in security at 4am. A hotel was made available 25mins from the airport in a taxi at personal cost however most people chose not to take this option as it would have only provided 2 hrs rest. Once the service air guys left we all received a text saying the flight would be 11:15am. So at this point a few folk did head to the hotel only for the flight to be changed back to 05:45 10mins later. Through all of this no Ryanair staff were present apart from the flight crew who were standing outside smoking and laughing! No food or water was offered which was made worse by the fact there were many small children on the flight. Oh and no refund as the flight was delayed and not cancelled, despite many folk having to take the Friday off work due to the overnight stay in the airport and eventual arrival time in Edinburgh of 07:30 in the morning.

1

EasyJet

Ah wonderful you can rebook your flights no charge?? unless new flight dearer.Please explain easyjet, Original flights cost Â£816.approx to change flight another Â£112. If we book a new flight on our new chosen dates as a new booking cost, WAIT FOR IT Â£804.approx. So guess what EASY JET when you cancel our original flights which you will!!, we will just take back our cash it may take time but you will just have lost this cash just when you need it and also another customer

1

Grupo AirFrance-KLM

Ah, KLM. It could have been so nice. But well, here we go:1. KLM canceled my flight to Mexico at 15:24h on the day prior to my morning departure. I was lucky to immediately read the message and had to scramble to find alternative flights in the next three hours to save my holiday. Super, KLM.2. I was offered a paid upgrade to Business Class at check-in for the return flight. After I paid for the upgrade, I was told that there was no spot available and that KLM shouldn't have sold the upgrade to me. I've had to call KLM 12 times to get confirmation that my refund was processed. Thanks, KLM, you're great.3. Due to yet another delayed KLM flight (KL690), the layover at AMS was very short. There was no guidance or support to get to my connecting KLM flight. I had to run full speed through the airport and there wasn't even an excuse by any KLM staff member. Instead, the KLM person at the gate said that this was my problem. To make this story even sweeter, KLM lost my bag and it didn't make its way to Berlin. Yay, KLM!4. KLM had no great interest to help me locate the bag they lost. It took me several phone calls and it took KLM three more days to actually find my bag. I still don't have a delivery commitment or date.5. No offer of compensation, no apology. KLM, you really should consider closing down your shop. You absolutely don't care about your customers.Never again.

1

EasyJet

Ah, Tunisia. Where do I even begin? The country of eternal sunshine and scams, where everyone greets you with a smile... just before they try to empty your wallet. You can't even walk down the street without dodging the next con artist, and heaven forbid you make eye contact with the locals or (gasp!) their children. The kids? Oh, they're a delightful mix of hyperactive little angels and future MMA fighters. They don't just begâ€”they demand your money. Apparently, they're in training for the national sport of "Tourist Intimidation."And then there's the Saphir Palace & Spa Hotel. Oh, what a gem... or should I say, what a cubic zirconia? Let's start with the drinks. The beer? It looks like beerâ€”golden, bubbly, full of promiseâ€”until you take a sip and realize you've just paid for sparkling tap water with a hint of regret. The cocktails? Pure art! My kid's tongue turned green after one sip, but hey, at least he had fun pretending to be a dragon. Who knew that the bar was running a side business in children's fantasy roleplay?The food? Let's just say if you're into culinary recycling, you're in for a treat! Breakfast, lunch, dinnerâ€”it's all the same dish, just reimagined in creative new forms. One day it's lunch, the next day it's your evening snack. Genius, really. Why waste food when you can serve it four times in different shapes?Craving fresh orange juice? Hope you have the patience of a monk, because you'll be standing around for 15 minutes for 100ml of liquid sunshine. And that's on a good day. The secret tip for drinks? Order a cognac and a separate glass of cola. It's the closest thing to a drinkable beverage in the place. Or try the mojito, which is essentially a science experiment made with leftover kitchen scraps and a vague whiff of something lemon-like. You'll feel fancy right until you taste it.Let's not forget the pool tiles, which are apparently designed by Olympic trainers to test your agility. Perfect for kids training for winter sports! Elderly guests or anyone with a slightly unsteady balance? Good luck. It's basically Wipeout: Tunisia Edition. The hotel clearly thought the pool wasn't dangerous enough, so they threw in some extra slipperiness for that added excitement.If you're done with the all-you-can-suffer buffet, try booking one of their special restaurants. Key word: try. Five nights, and we managed to get in once. The beef in the buffet? Let's just say the old bulls in the nearby fields should be nervous. It's like chewing on a tire, but hey, it builds character.Breakfast? Hope you're not in a rush. A 10-15 minute wait for an omelet is the perfect way to start your morning if you enjoy slowly losing the will to live. And the coffee? It's basically powdered disappointment mixed with water. Combine it with the powdered milk and you've got a cappuccino that doubles as a science experiment in particle observation.We thought we'd treat the kids to a pirate ship adventure. The hotel offered us the once-in-a-lifetime experience for a modest 250 Drahmas. But one of the few friendly guys on the beach hooked us up for 100. Turns out, the pirates weren't the ones running the scamâ€”go figure.And oh, the hotel photographer? Another gem. We agreed on a price, and in return, we got the world's finest low-resolution images. Perfect for framing... if you want pixelated memories that look like they were taken in 1998.So, if you're looking for a place where every step is an adventure in avoiding being ripped off, where your drinks taste like disappointment, and your food is a guessing game, Saphir Palace & Spa is the destination for you! Bring your patience, your balance skills, and a good sense of humor, because you're going to need all three.

1

Jet2.com

Ahead of time, altho due to chaos at TFS we had a long wait once landed.Staff excelent on land and aboard.Swift flight, hope to fly with you again. ðŸ™‚

5

EasyJet

Ahlam gave quick and efficient feedback, very polite!Great customer service, thank you

5

EasyJet

Ahlam was friendly, professional and extremely helpful.

5