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10
EasyJet
Ahlam was one of the most patient and kindest CS staff members I've dealt with (especially for an airline). I know for a fact this would never occur with other major airlines (R*****r).My flight was cancelled and Ahlam reassured me of my options and gave me a lot of time to digest them, so I was picking the right choice.The patience, courtesy and friendly of Ahlam is going to be remembered for a long time. Staff members like this are examples of how every CS worker should be.Bravo Ahlam👏🏽, and all the best to you.
5
EasyJet
Ahlam was so helpful and was able to troubleshoot my problem with accessing my voucher funds when two other rep's were not able to figure out that I needed to change the currency from euros to British pounds in order to credit my airfare with my voucher funds. He was amazingly patient and professional. He's amazing!
5
EasyJet
Ahlam was very kind and helpfull
5
EasyJet
Ahmad took the least amount of time to solve my query. He was very professional, prompt, knowledgeable. He is an asset as a customer care representative. He has all the right qualities
5
EasyJet
Ahmad was great at his support. He was able to update my name that just showed my first name on the reservation even tho I put my full name when I booked the flight.
5
EasyJet
Ahmad was very helpful and I managed to book extra legroom, having damaged my knee this morning. Although the 'chat' worked well, I couldn't help thinking that the old-fashioned live phone call would have been much quicker and more efficient. However, I achieved what I was looking for - so all is good.
5
EasyJet
Ahmed attended to me and i think this is the best customer service i have ever had....Thank you ahmed if you see this.
5
EasyJet
Ahmed is by far the best agent I have ever experienced. He was compassionate and helpful as well as professional and informative. I would like Ahmed to receive a bonus and some kind of recognition and feedback from a manager. Please give him my sincere gratitude and reward him. Thank you. Jamie Gibbs.
5
EasyJet
Ahmed on customer service today was extremely helpful with my query. Thank you
5
EasyJet
Ahmed provided outstanding customer service
5
EasyJet
Ahmed saved my life. I love him and had an amazing experience. He should receive a raise for the phenomenal work he's doing.
5
EasyJet
Ahmed solved everything for us very quickly. We appreciate the great customer service and he deserves a raise.Thank you Ahmed!
5
EasyJet
Ahmed was able to go above and beyond to find me a better flight date after a cancellation left me with a potential 1 week wait to return home, his dedication to ensuring the customer comes first is second to none.
5
EasyJet
Ahmed was amazing and fixed my query in no time at all! Wish easyJet made the live chat feature more prominent though as it would solve so many more issues and save time as well!
4
EasyJet
Ahmed was courteous and patient
5
EasyJet
Ahmed was extremely helpful and understanding
5
EasyJet
Ahmed was friendly, quick to respond and resolved the problem with a better outcome than expected. Thank you.
5
EasyJet
Ahmed was great. Answered all questions clearly.
5
EasyJet
Ahmed was incredibly helpful and professional.
5
EasyJet
Ahmed was on the line. It was a bit slow to connect, but that's not a big deal. He resolved my issue with no drama and even sorted out a refund for me that I knew I was due, but wasn't sure how to do it. I had a return ticket, but needed an earlier flight out. Online it was more expensive to change flights than buy a new ticket, so I'd bought a new ticket. Just needed to get outbound flight cancelled while return remained intact. Job done. email and refund received. happy days.
5
EasyJet
Ahmed was quick and to the point.
5
EasyJet
Ahmed was simply brilliant! The process was so quick and easy to change 1 flight for 1 passenger on our family booking. Took all of 10 minutes to resolve everything. Thank you Ahmed - you're a credit to EasyJet - now let's hope EJ tech team don't mess this up and the funds not hit my account!
5
EasyJet
Ahmed was so helpful and solved the issue in literally minutes!
5
EasyJet
Ahmed was so helpful to me at easyJet customer services I was so worried about my wrong seats booked and baggage he was so helpful & a delight to talk to
5
EasyJet
Ahmed was very friendly and went out of his way to be helpful and make this a pleasant experience. Very satisfied.
5
EasyJet
Ahmed was very helpful and the outcome (fingers crossed) is excellent.... THANKS
5
EasyJet
Ahmed was very helpful and understanding person. He was competent and professional at his job. Keep up the good work.
5
EasyJet
Ahmed went out of his way to help me.The best support I have ever received
5
EasyJet
Ahmed, from Easyjet customer service, was incredibly helpful.He gave me a great assistance, and support changing my flights that I accidentally mixed, between outbound and inbound... a silly mistake that he sorted with no inconvenience.
5
EasyJet
Ahmed, has been very kind and helpful.
5
EasyJet
Ahmed, was extremely helpful in clarifying a payment query
5
EasyJet
Ahmeds customer support and assistance were first class. A superb example of Total class and a great representative for Easy Jet
5
EasyJet
Ai chat bot is useless. Customer service chat keeps closing the keyboard when they reply and hides what you're writing. It makes it difficult to use.
2
Grupo AirFrance-KLM
Aifrance has cancelled my flights because of COVID-19. Then they offered me a voucher refundable in 12 months!!! This is ridiculous, the European law says that refunds for cancelled flights should be processed within 1 week.Airfrance has just decided to change the rules for themselves, which is outrageous. Such a big company, and they cannot refund like every other company? What is the point in paying more for flying with you if you offer such a disgusting customer care?? I will contact my bank to get a chargeback, you cannot just keep my money for an entire year. I will know for the future, and Airfrance is definitely off the list for my next trips.
1
Air Europa
Air Europa CANCELLED my return ticket WITHOUT any communication! More context below:I had a return flight (so two flights: outbound and inbound).For personal reasons I flew to my destination a day earlier (bought a separate one way ticket with another airline). BUT I still planned to fly back on the same date with the inbound ticket.However since I didn't fly with my original outbound flight, Air Europa CANCELLED my inbound ticket WITHOUT any communication!I was left stranded at the airport and had to purchase a fresh ticket! And they refused to refund me!
1
Air Europa
Air Europa cancelled our flight in May 2020 due to Covid. Since then we have been trying to get a refund of our fare. I speak with them every month (after a long long wait on the phone) and they assure me that the refunds are being dealt with, but it's now been 6 months!! I will never use them again.
1
Air Europa
Air Europa from London Gatwick to Tenerife North via Madrid. Both our flights were delayed by an hour. Minutes before landing at Tenerife North the aircraft was diverted to Tenerife South where passengers were held for 45 minutes on the aircraft before being allowed to board. No one deemed it necessary to let passengers know why this was happening or possibly offer an apology. Passengers then had to hang around the baggage reclaim area for another 45 minutes without information about where and when the luggage might arrive. No information was offered by anyone from Air Europa about how to proceed from Tenerife South to Tenerife North which was the actual destination of the flight we purchased. One airport official initially claimed there was going to be a transfer bus for passengers but he soon disappeared and the Air Europa office was conveniently closed. Never have I experienced a flight where passengers are simply dumped at a destination they didn't book to go to and left there without any information or any effort to help them get to where they actually paid to go to.
1
Air Europa
Air Europa is cheap yes but I will never take it again it is not worth it. 1) Delay, 3 hours delay for Frankfurt to Madrid and arriving in Madrid they told me that I needed to run to be able to take my plane for Miami (the airport of Madrid is horrible). 2) After running to the gate to get my plane, the stewards were not speaking English or it was very bad English for a plane going to Miami. Then they shouted at me to show my paper in Spanish! 3) When I entered the plane after the run I asked for some water and it took one hour to get a little glass of water. I know is a low cost airlines but airlines such as Norwegian provide better comfort (more space), IT (movies etc) and qualified employees that speak English.
3
Air Europa
Air Europa is not as bad as people suggest. With budget airlines I am a great believer that one should start at 10 and take of points for what you don't like rather than with "posh" airlines the opposite. Bought my one way ticket for around £150 worth of airmiles so cheap as chips and consequently in fairness I should rate this airline with consideration to the fare paid. I've read reviews about Air Europa and feel like I must be flying a different airline. Check in was efficient and both members of staff were very helpful. I got given an exit seat at no charge (I am skyteam elite plus this probably helped). Air Europa use the cibelles lounge in T2, I had a very nice lunch in a relaxing setting before my flight. Boarding straightforward, plane new and clean. Flight left on time, we are scheduled to arrive on time. Meal was basic but tasted good. Reasonable selection of drinks, I am not an expert on wine, I guess it was cheap but was fine, the little dessert was delicious. Staff are friendly on this flight. Seat was old fashioned but consequently more comfortable than others I have sat on recently. Entertainment also not the best but some good films on a nice screen. So starting at 10 where do I dock points? I don't like they charge for ear phones but the next cheapest flight was a 100 quid more so money in the bank to pay 3 euro for earphones. There simply is nothing wrong with this flight so I am going to give it a ten.
10
Air Europa
Air Europa is probably the worst airline in Europe. Do not use them. My elderly mother booked a business class return flight for a wedding in Madrid in May 2023. She was emailed a week before the flight to say that there were strikes over the dates of the flights she had booked. She called customer Air Europa services to get some more information, however they couldn't confirm whether or not the strike would affect her flights. Not wanting to risk missing the wedding, she booked other flights with a separate airline. When she tried to cancel the flights with Air Europa, she was told the strikes no longer impacted her flight and she could not cancel. The customer service representative also talked over her for the entire conversation. Pathetic, thoughtless and obstructive service. I have experienced better communication from small national carriers in Africa and the subcontinent. Don't be scammed into booking with them.
1
Air Europa
Air Europa never sent me an invoice for the flight. I called them numerous times an still haven't had an invoice for a flight I took on 3rd of October... Almost 3 months ago... Additionally, I was not debited by Air Europa but by Adyen App so I can't even prove the payment thanks to my bank.Now I cannot expense the flight with my company which means Air Europa made me lose almost 500 CHF.Thank you for your amazingly lame service @Air Europa, I will never fly with you again.
1
Air Europa
Air Europa staff are rude and unhelpful , how a manager does not pick up on their dreadful attitude is beyond me. It's as if they don't care if the airline loses any good reputation. Cramped seats on a par with short haul cheap flights , but for travel 14+ hrs to Argentina via Paraguay. No water provided, you pay for that , that's if you're lucky to find a flight attendant who's motivated enough to sell you one. One meal in 14+ hrs , you pay for headphones. I could go on but read other reviews, they mostly all say the same; avoid Air Europa.
1
Air Europa
Air Europa will change your flight, not provide you with a voucher nor a valid refund! Do not fly with this airline by any means!
1
Air Europa
Air Europa, the unreliable airline.Booked to Malaga with a stopover both ways, unfortunately the connecting flight was cancelled at the last minute. Round trip now with long stopover and no compensation. Departure also delayed without explanation, but had to pay for every service.On return the airline decided to wait 1.5 hours for delayed passengers. Hot plane, bad seats and not even a glass of water as compensation.Flying with this airline has a huge impact on the trip.A once and never again experience.
1
Grupo AirFrance-KLM
Air France #11, New York JFK - Paris CDG, seat 4A Business Class, 777-200ER (772), V.2 I think ‘perfect’ just about sums it up. Starting with the Sky Priority designated checking, security and boarding lines. In the lounge, Clarins Spa offers a free facial. Sign up as soon as you get there as there is a wait. The JFK lounge is not special but it will do. Just okay food, lots of liquor. I always choose a single window seat. The bed was quite comfortable and I had a great sleep. Good movie selection, good service, decent food (it’s always better on the Paris-JFK route), great wine.
9
Grupo AirFrance-KLM
Air France #6, Paris CDG - New York JFK, Business Class, A380-800, seat 67A. This is a mammoth jet and business class seats are in the old side by side style (i.e. no privacy). It’s kind of awkward sleeping next to a stranger and climbing over to get up. No lumbar support. Still, the set up is quite roomy. If you travel with all sorts of small carry-ons, as I do, get a window seat which has it’s own storage bin next to it. The food was almost uniformly very good. Foie gras, salmon tartare. Unfortunately, the duck was horribly overcooked and swam, very unattractively, in a sea of orange something (it actually tasted good, but was about as appetizing as baby food). The service was extraordinary. Great wines.
6
Grupo AirFrance-KLM
Air France / KLM lure you with the free change ticket. Unluckily, it's an hoax. To begin with, no matter what's the actual price difference, I was asked to pay an amount of money that equal/ed the price of the full ticket at minimum. Eventually, I decided to accept it and was going to pay to change the ticket for my return flight. while I was shown several options, only a tiny percentage were available to book, maybe 30%. All the rest gave a system error and a message to call their hotline, which cost me a lot of wasted time. When I called the hotline, they told the flight was available, but cost more than the full price of a one way ticket. The actual flight was OK, but this rebooking experience was so disappointing and time consuming that I cannot help but to give KLM a 0.
1
Grupo AirFrance-KLM
Air France Business Class Mauritius to Paris Boeing 777. Recent seats and good food but got the impression that the cabin crew forgot me. Meal selection was limited, forgot to serve me dessert. When asked it was served on the table without table cloth without any napkin. When asking for a napkin, I was given a large table cloth. For breakfast had to use the call button a few times to get an orange juice and another tea. Travelling is not only about cabin product seats and meals, you need to feel welcomed and pampered. This was not the case for Air France crew on this flight.
6
Grupo AirFrance-KLM
Air France KLM damaged my luggage. They advised me to let it repair and send me the receipt of repair. Then they asked for my bank account details, which I provided. That was in September 2022(!). Since then, they never replied anymore (or transferred me the money). Unbelievable!!
1
Grupo AirFrance-KLM
Air France KML, travel with them backin October from Oporto to Amsterdam. They damaged my luggage and I'm still waiting to receive a payment for the damages that they caused me. First and last time traveling with them!
1
Grupo AirFrance-KLM
Air France accidentally cancelled reservation on return flight from Barcelona to Atlanta via Paris. Counter staff were rude and made no attempt to help saying that there was nothing they could do and directed us to a un-opened customer service area which did not open for about an hour and a half and no one could let us know if they were going to open, sighting that it was Sunday. Agent at security told me that I had to check in my walking cane. Making my walking difficult. Despite having reserved and verified a wheel chair, that information was lost. Perhaps due to airlines mistaken cancellation of our reservation. My travel companions / assistants were seated in different seats of airplane. Something I noticed was the norm with many passengers'. Stewardess said she would try to remedy but never did. I asked for a beverage which attendant said was not on the cart but would return with but never did. • Overall the entire experience was very poor and stressful.
1
Grupo AirFrance-KLM
Air France affiliation with Air Astana is not good, at CDG they did not recognize the Gold card, and would not allow entry into their lounge. Air France does not have a lounge at Terminal 2A. Also, the app would not allow the choice of seat both going and returning. Also, no lounge access on the return trip.This was booked in good faith on Air France assuming normal gold card privileges would be recognizedThe online complaints for DOES NOT WORK
2
Grupo AirFrance-KLM
Air France and their fake 3rd party travel agents are worlds worst customers care service. I would say dont fly through air france in ur life. These are millions times worst customer care service and fake and false promises to the customer. They try to cheat customers. If they are in US land then they would have closed business due to all fake
1
Grupo AirFrance-KLM
Air France business class lounge in Zanzibar is non-existent! Air France in Zanzibar does not have a contract for its passengers to use the Business Class lounge so even if you have paid for a business class ticket, to use the lounge in Zanzibar airport, you will be told to pay USD $30. Air France knows that their business class passengers will not be able to use the lounge and they make sure not to advise passengers. You will make the discovery when you attempt to enter the lounge. When I contacted Air France for a refund, they told me that they are not responsible for business lounges outside of France! That’s called collecting money under false pretences! I went online to request my gluten-free meal. I called Air France twice to confirm that the meals had been ordered. However, on the 8 hour flight from Paris to Miami, Air France forgot to provide a gluten free meal. So I enjoyed nuts and juices for the 8-hour flight. When I contacted Air France, they told me that they were sorry. No compensation for their error. The moral of the story - if you need a gluten-free meal in business class, take your meal on board with you! That's after you pay the business class fare of $3200!
2
Grupo AirFrance-KLM
Air France canceled my flight against my will just one hour before it. I had a business meeting and because of this action, I couldn't reach it. They rebooked my flight with another company and finally instead of 11 am I reached Paris at 11 pm. I filled out a complaint form and apparently it takes 3 months for them to answer. 3 MONTH... Worse experience I've ever had on a flight...
1
Grupo AirFrance-KLM
Air France cancelled my flight back to London from Montevideo (through Buenos Aires and Paris) 12 hours before my flight. Their automatic proposal presented in the email was to postpone the flight until the day after with the same itinerary but with an 8 hours layover in Paris, contrary to the 2 I had paid for.As expected from their poor customer service, they didn't even mention what they have to pay in terms of hotels, food and transportation. Would have been great to show they are proactive to keep their loyal customers, loyal. As it was 11.00 pm in Uruguay and all of their call centres were closed, I ended up speaking for about 5 hours with their call centre in the USA who basically offered ridiculously long itineraries of about 6 more hours than the original one and with really short transit times (Montevideo to Sao Paulo to NY JFK to LHR or Montevideo to Panama to Amsterdam to LHR). In regards the original itinerary they mentioned that the 8 hours layover in Paris was all they had even though I could book in their website earlier flights. I bothered so much that they ended up putting me in an Iberia flight with horrendous narrow seats and poor customer service. It goes without saying that nothing of what they offered respected the premium economy seats I paid for, they claim that they can only rebook in Economy.What's worse? I was once a loyal AF/KLM customer, I was Gold 2 years, Platinum 2 years and Silver 3 years, meaning I've flown 500+ times with them in the past 7 years. They haven't taken good care of me even though I was happy customer willing to take trips through Paris as to continue with them and not with British Airways (makes sense being based in London, right?). This time it's over, way too many poor levels of service in the past months.
1
Grupo AirFrance-KLM
Air France cancelleled 2 return business class flights on the 23 rd March this year from Singapore back to Edinburgh . Just been told by e mail they will not be getting a refund . How disgusting are they to do that . Never fly KLM or Air France , they are horrible people and if I could give them a minus I would .
1
Grupo AirFrance-KLM
Air France changed my original connecting flight from Paris to Stuttgart, so that instead of spending a couple of hours in transit I had to stay overnight (16 hours in total. Even being a gold member and knowing it was not my wish to stay but its choice they did not let me get in the lounge, nor did they offer any kind of option. When I got to my terminal (2G), they said in a very unfriendly way- that the hall is closed over night and I have to leave. Thanks to the wonderful airport worker who was very friendly and clearly explained to me how to find my way back to other terminal, where I can spend the night to come back to this one in the morning. Chaotic experience and very unhelpful and unfriendly AF personal
3
Grupo AirFrance-KLM
Air France changed our tickets which we bought in September 2018 for travel in April 2019 three times. Their constant changes and updates was quite stressful as we were travelling with a friend who has Parkinson's.On arrival at CDG there was no wheelchair assistance which had been pre booked. We were basically told to get off the plane. My friend managed to walk up to the seats by the gate. Assistance came but the lady was not allowed to take us from where we landed to a different part of the terminal. So stranded again. Whilst we were waiting I heard a lady shouting for help. She had been left at a different gate and was waiting for assistance but none had come. She could barely walk and stressed about missing her flight. The Air France staff wouldn't help her so I asked if I could. So my friend and I helped her through the terminal and went as far as we could up to security and handed her to airport staff. We then couldn't get back to our friends as the doors are only one way. As an airport there should be CCTV everywhere and the lady should have been spotted sitting alone by and empty gate.We were told we should have booked assistance which we had as they had the booking on their computers. The staff quickly realised that I can understand French. It is ridiculous that assistance staff can't travel inter terminal.The boarding system for the plane was an absolute joke. Instead of calling for rows it was a free for all. People at the front messing about stowing luggage. Fill up from the back of plane. Then more arguments about hand baggage. The person shouldn't have been allowed to board the plane at the ticket desk with 2 suitcases. We were 40 minutes late. We were lucky as we got a drink but then the seat belt lights came on and turbulence announced. Nothing happened. Not even a shake. So cabin crew sat for duration.We have booked assistance for CDG for return journey and will stay seated on the plane as I'm sure the pilot can get the wheelchair there quicker.Worst airline ever.
1
Grupo AirFrance-KLM
Air France comes up top for short trips compared to other European carriers. On time. Clean aircraft and comfortable. Organised boarding. Sandwich (or two) drinks including alcoholic if wanted and pleasant if functional crew. Best in Europe by far.
8
Grupo AirFrance-KLM
Air France customer service is non-existent.It does not matter if you call the Danish number or the international number. No contact. I have now received an email asking for a power of attorney and photo ID. But those emails can not receive reply emailsNo. Air France customer service does not exist, I doubt they know the concept of "service"
1
Grupo AirFrance-KLM
Air France delayed my luggage for 4 days. I filed a claim but now they refuse to answer enquiries about it or to pay me under the Montreal Convention 1999
1
Grupo AirFrance-KLM
Air France didn't put my luggage on my plane. Apparently it would then arrive exactly one day later. And since Air France don't have courier service in this city I had to go to the airport myself. This was a very long transport for me to do from where I was living. Extremely inconvenient. Spending half a day to go get my luggage. And now Air France just got back to me, that they won't even be paying the transport to and from the airport. But they are 'very pleased' to inform me, that they will however pay for the necessities I may have bought in this day. Thanks Air France. Think I'll manage without you repaying these $ 15. Seems like you need it more than me anyway
1
Grupo AirFrance-KLM
Air France flight 447 crashed in the Atlantic due to a blocked pitot tube. How did the 2 pilots not understand what was happening. The auto pilot turned off because of the incorrect speed readings it was getting. One pilot then pulled the nose of the aircraft up which made it stall. The captain who had taken his rest break was replaced by another person who then proceeded to push the nose down at the same time the other pilot was pulling the nose up. This is basic elementary flying that a junior pilot would have recovered from. Pilots make too many errors because they don't fly the aircraft. Keep wings level and watch the artificial horizon and don't trust the instrumentation. 33 million euros was spent, on the investigation. I'm not even a pilot and I could have flown the aircraft.
1
Grupo AirFrance-KLM
Air France from Montréal to Paris, I had seat 41J. It's an exit row seat but separated from the exit doors by the galley and a bulkhead. Seat had lots of space but very narrow since it's a 3x4x3 lay out. Nothing to complain about the legroom but regular seats have limited legroom though since it's 32 inch pitch. Boarding at Montréal was fast but chaotic since AF do not have passengers board by row. After take off we were served dinner. Pasta or chicken, the chicken was not very good since boiled food is rarely tasty - the salad was good and so was the dessert. There is no ice cream or hot towels. Breakfast is bad, a dry muffin and yoghurt. The yoghurt is good but most passengesr don't even try the muffin. FA told me that I should tell the company about the breakfast. They know that breakfast is of low quality and compared to other airlines. Coffee is poor and milk seems to be non existent since it took 5 minutes before they could find fresh milk instead of the creamer. The good point is they serve champagne. Air France may serve good food in business or First but in economy it's not the case.
6
Grupo AirFrance-KLM
Air France from Paris CDG to Los Angeles, an excellent flight. The crew, seat comfort, punctuality, catering etc was all at a distinctive level. I appreciate the A380 for it's smooth flight, silence and space. On top, the attention of the crew was extraordinary. This airline is my favorite to fly this route.
9
Grupo AirFrance-KLM
Air France from Paris CDG to Santiago de Chile return. The past few years I've flown from Europe to Chile, Air France has offered the best value tickets, at about 500 GBP return these were significantly less than all other options, and when I first flew in 2009 the service was far from bad. However as of my last journey in 2015, the quality has gone down. 10 Abreast in a 777 has never been a good thing, and the seats are not particularly comfortable either. The cushions are hard, the headrest is quite awkward, and the majority of the seats have the entertainment boxes underneath them, leaving little room for people with longer legs. Even though I am not tall I notice it. The interiors of the 777s are quite old, the IFE screen is pretty awful and there are no services such as in seat AC or USB chargers. There is not too terrible a selection of entertainment, but I don't really find myself spending all too much time on it due to the screen being too bright in the night and being so small. The crew often seem to forget to check the tissues and paper towels in the lavatories. Meal quality is mediocre, particularly bad is the bread which is dry and tough. They serve decent wine and during the night there are serve yourself carts to get ice cream, drinks, and sandwiches. The cabin crew are generally quite friendly, and although they are not out looking to make you feel comfortable, when you ask they will serve you attentively. Unfortunately 2016 has brought higher prices, generally around the same range as the other carriers that offer this route. Most of these involve a stop in Brazil and a 4 hour leg on LAN or TAM to get to Chile, which is a bit irritating, but I'd take the hit if it means better aircraft and better service at the same price.
4
Grupo AirFrance-KLM
Air France from Shanghai Pudong to Paris CDG. Check in handled by China Eastern which was inefficient and very slow, nothing to say about Pudong Airport T1 as its a mess Lounge is good with plenty of hot food and drinks. Onboard the Air France A380 I was in the last row on upper decor, nice AVOD and comfortable seat, very friendly cabin crew. Dinner served with complimentary champagne, fresh fruit and snacks a available during the midnight. Arrived at CDG on time.
10
Grupo AirFrance-KLM
Air France from Zurich to Brasília via Paris CDG. The leg from Zürich to Paris CDG was good, in a new refurbished A319. Unfortunately the last row, which I was supposed has no window. For my luck I could change seats with a couple, who would like to fly together. Onboard service nothing fancy, usual service expected from a European airline these days and for such a short flight. On the longhaul flight the plane was filthy, the seats looked old and dirty. I go quite often with Air France on flights to South America, but this time I realized the AF/KL Group is saving where is very important not to. I do not care about the IFE or onboard catering, but a clean plane is important for the traveler to feel good. I am taking Air France back to Zürich end November, this time from Rio de Janeiro and I hope it has improved concerning cleanliness.
8
Grupo AirFrance-KLM
Air France ground staff in Marseille were helpful as they anticipate our flight to CDG, in order to be sure that we would catch our transatlantic flight. However boarding at Marseille was one of the most messy I have ever seen, due to the lack of instructions of staff. Direct channel from Terminal 2F to Terminal 2E (K), with dedicated immigration and no security check was of great relief. Splendid. Catering at lounge was excellent. Boarding of flight to YUL was also a torture, as we had to wait under the sun (during the heat wave) on a ramp during more than 20 minutes. On the other hand service, food and comfort on AF A350 Business class were exceptional, showing a brutal improvement. Air France could have deserved a 10, if they had learned to board with SQ staff.
9
Grupo AirFrance-KLM
Air France had two departures for gate F51, a flight for Venice set for 1805 departure and a flight to Nice, France set for 1815 departure. Boarding procedures began with limited hearing ability over the PA system confusing majority of passengers between Venice and Nice due to similar pronunciation. It is currently 1855 with no communication of flight departure time. Air France website shows last update for delayed flight to 1835 (flight arrived to Venice 48 minutes in the end). Flight attendants were polite and understand there are air traffic regulations and restrictions, however, poor planning on staging two flights departing 10 minutes from each other at the same gate.
3
Grupo AirFrance-KLM
Air France has a very bad baggage service. I traveled San Diego to Tunis via Paris. I landed on August 16th in Tunis and it took them three days to deliver my two bags. During the three days I had to call the Baggage service four times and had them send three urgent messages. Also, I got some help from someone in Tunis airport who sent a telex to France. All they can do is read you back what you can see on the internet and the only value they can provide is send an urgent message. You cannot escalate the issue with them, you cannot talk to a supervisor, they claim they cannot call anyone either. They strictly work with email and you have to be patient and wait for your bags to show-up. There are at least three daily Air France flights from Paris to Tunis and it took three days for two 50lbs bags to show-up. Now it is my fourth day and I am still waiting for my last bag. Dealing with Air France is like dealing with a third world country. No concern is given to the customer. They talk about their policy of a 100 euro as if it is a solution for everything, but they neglect the fact that they could be ruining a wedding event and I when I told the customer service this, he said he cared, but was not doing anything for it.
1
Grupo AirFrance-KLM
Air France has been improving recently even if I already enjoyed flying this Airline,. CDG could be a small downside for a few people but I've always loved it, even though everything might take a few more minutes, I have always like it because it's beautiful!
10
Grupo AirFrance-KLM
Air France has been ok for sometime but on this trip their system would not let me enter/select special meals. They had the entire flight delayed by 45 minutes since their ‘business class’ passenger was delayed. As if the regular passengers time is not worthy.
3
Grupo AirFrance-KLM
Air France has cancelled my flight during this COVID-19 outbreak. According to EU passenger rights and US Department of Transportation, all airlines have been told to provide full refund for cancelled flights during COVID outbreak. Air France refuses despite multiple contacts and only offers a voucher. Passenger fares should not be free loans for Air France. A voucher is bad news if by chance Air France does not survive. I just want my money back!
1
Grupo AirFrance-KLM
Air France has the best customer service ever! Our flight to Tel Aviv was cancelled due to the situation in the middle east, and air France phone center did everything possible to find us a different route. Because the only airline that flew was El Al, all the flights were fully booked, so we called a couple of times to Air France customer service until we managed to book a new seat from Rome to Tel Aviv, even though the connection should have been from Paris. Air France moved our flight 1 day forward, added a flight to Rome, and booked the El Al tickets without additional cost (the tickets were super expensive on the website) To add to it all, the service was in Hebrew which was extremely convenient! Would fly again
10
Grupo AirFrance-KLM
Air France have for the second time in as many trips cancelled my early arrival into Accra Ghana. A flight that was supposed to arrive into Ghana at 17.45 now arrives at 21.40. They didn't even have the decency to move the outward flight from the original 9.00am departure so as to minimize waiting time. So to recap, their proposal is leave at 09.00 to arrive at 21.40. For a flight to Ghana. Not Hong Kong, Ghana which is around 6 hours away. So their depriving me of one whole day in effect. That seems to be Air France's default approach, make the passenger worse off. The last time I flew with them (to my Father's funeral) they cancelled my Saturday departure and put me on the Sunday flight. Around an hour of phone calls later I was moved to the Friday service. And during that flight I never did receive the glass of cognac I requested post my meal. The first time I have flown with a national carrier and wasn't served cognac as part of the bar service. This time around, again I'm worse off. I will never choose this carrier again.
1
Grupo AirFrance-KLM
Air France have the worst customer service I have ever experienced. I have submitted a claim for a delayed flight/ missed connection/ lost bag. I was essentially delayed by 15+ hours, had to wait 2 hours in a queue at Charles de Gaulle because they were so understaffed. Then my bag wasn't transferred to my new flight. In the end, I didn't get the back bag until I had already returned to France. I submitted a claim form as per the advice from the ground staff... three weeks and STILL no response.
1
Grupo AirFrance-KLM
Air France have the worst customer service line. You will call them and get waited for hours and at the end the line will end up drop down. This is very bad and even their staffs have no clue about what they need to do to help me. I have called more than 20 times between Sunday and Wednesday yet no one can just help me to reschedule my flight. Everytime I spike to one of them will.ask me to hold on and later either the call will drop or they come back to me and ask to call another number and that number too will end telling me to call the previous number. So disappointed
1
Grupo AirFrance-KLM
Air France is a terrible airline with deceptive advertising and unresponsive customer service. We remain without fair compensation ($100 offered off a future flight). They made a significant change to my flight itinerary that I deem as an unfair or deceptive practice. The departing inflight entertainment service did not work for all three passengers. We were not informed until the flight was in the air, or we would have re-booked with a proper flight. Furthermore, I purchased these tickets with the promise that we would be served the menu prepared by Chef Mashama Bailey (our co-chef through the James Beard Foundation), but I received horrid food that was still frozen, not her menu or as advertised. Additionally, the staff lied numerous times when questioned if the food was vegetarian, they said yes – only to come back and inform me that they served eggs with chicken. We are strict vegetarians, which caused harm. On the return flight from Paris to JFK, again, I purchased the beauty of an Air France flight with all of its luxury and had a significant change of my flight itinerary that I deem unfair or deceptive practice to a Delta Flight. This flight lacked the services, food by Chef Mashama Bailey (or the Delta Business Class menu – we were served the economy class menu), wine, airplane, and staff that was purchased. The food, wine, flight accommodations, and staff were significant changes to the flight itinerary. This was terrible! This was my elderly mother’s last international flight, and your team should be ashamed for their lack of service, deceptive and unfair practices, while not fulfilling services purchased on this flight.
1
Grupo AirFrance-KLM
Air France is new to Phoenix and is a welcome addition to compete against AA and BA to Europe through London. Air France brings a much welcome upgrade to Business Class service quality with better food and beverage options as well as a more refined service. The Boeing 777-200 has an older business class setting than most AA/BA metal serving Phoenix but it is comfortable and I found the cabin to be clean. It provides free Internet messaging. Currently only flying 3 times a week we are waiting to the ramp up to 5 flights next year and hopefully a daily service asap. I have been a critic of AF in the past and I do not like their European Business Class service which is just Coach with a smile but they certainly shine on the transatlantic front.
8
Grupo AirFrance-KLM
Air France is nothing but a joke, please, avoid them as much as you can, really poor support, they change flights without letting you know, horrible, I would never fly again with them!
1
Grupo AirFrance-KLM
Air France is providing zero service in Business Class on flights between the UK and France. I flew Manchester to Paris and was offered nothing. Not even water. The crew disappeared to the back of the aircraft and closed the curtain for the entire flight. When I asked the Purser working the flight why there was no inflight service he advised AF had taken the decision to scrap all service throughout the aircraft on UK-France flights 'due to COVID'. What a joke.
1
Grupo AirFrance-KLM
Air France is really the worst airline in the world. This is the second flight I take in a row where they send me a text message informing me the wifi won't be available during the flight for technical reasons. Stuck in a 7 hours flight with no possibility to work. This is really 0 star airlines we are in 2024 and Wifi is just a basic amenity now. This is a really subpar airlines and to avoid for transatlantic flights.
3
Grupo AirFrance-KLM
Air France is refusing to refund my cancelled flights, because they were booked through travel agency. Travel agency refuses to refund my flights. Customers are entitled to a full refund in case of cancelled flights and are not supposed to know, that airlines are working with scam travel agencies. Very poor service!
2
Grupo AirFrance-KLM
Air France is the worst flight take for trip to India. Out of 8 they lost 6 of my luggage's. After raising complaints, there was no response from the customer care center. The food in the flight was horrible. I literally starved on my journey. The flight was never on time to begin with.
1
Grupo AirFrance-KLM
Air France is truly the worse and rudest airline that I have ever encountered. We were on a missions trip coming back from South Africa. A total of 16 of us all African Americans and we were treated like trash on a 10 hour flight by rude flight staff.
1
Grupo AirFrance-KLM
Air France is very adversarial when trying to make a claim for delayed baggage. I will not give up my fight.I would never fly with this airline again.
1
Grupo AirFrance-KLM
Air France is without any doubt one of the worst airlines you possibly choose. I've flown with them once and I'll never fly with Air France again. The in-flight food was atrocious, considering that the French brag about their cuisine the food was appalling. The service on the flight was terrible, the cabin crew tried their very hardest to ignore you as much as possible. I booked a premium economy ticket and the was expecting a comfortable flight. The reclining function was broken and the seat was extremely uncomfortable. I was offered a £50 voucher for the inconvenience. I find their "goodwill offer" of a voucher to be quite unbelievable and the audacity they have to think that I'd ever fly with them again. So in retaliation for their abysmally poor service I'll take it upon myself to inform as many people as possible about their terrible airline.
1
Grupo AirFrance-KLM
Air France lost 3 suitcases on our business class flight to New York, but wouldn't reply to our repeated complaints or let alone reimburse us for our additional expenses! Very poor communication!
1
Grupo AirFrance-KLM
Air France lost our lagguages and it was pretty impossible to speak with their customer service. Our rental agency in Rome helped us out a lot. Basically without this rental agency calling air France 15 times, our stuff would have been lost somewhere in Europe with air France do not giving any importance to it.
1
Grupo AirFrance-KLM
Air France lost our luggage and customer service is completely unavailable. They have a poorly working bagage claim website. The worst of all is that Air France closed our bagage claim before returning our lost luggage. Now we are unable to file a new claim nor reopen the existing claim. Every time we dial the service line, they hang up on us. Worst customer service experience ever!
1
Grupo AirFrance-KLM
Air France lost our three bags, someone was in my seat on the plane. The woman who tried to help us fill out forms about our missing bags could barely use the touch screen, so we had to do it for her completely. We had to wait more than three hours after we got off the plane to get our bags at our destination after they were left in Paris (our layover). The aircraft’s wheels were exceptionally squeaky, and they screeched loudly constantly while we were on the ramp. Also, the food was terrible. It was a sloppy cream cheese and cucumber “sandwich”. It was barely edible. They forced us to check our bags in the first case despite there being plenty of open seats and thus, room to carry our bags onto the plane like normal. They needlessly created the conditions to lose our bags and followed through and succeeded in it.
1
Grupo AirFrance-KLM
Air France made an error when editing my booking (which I had to pay for) and removed my luggage allowance. Didn’t discover this until online check in. Air France failed to resolve the issue and instead tried to charge £200 per checked bag. Air France customer service is truly terrible and has to be the worst I’ve experienced from any industry. Staff simply don’t care, are ignorant and rude. Never would I book with them again.
1
Grupo AirFrance-KLM
Air France makes it impossible to contact anyone via email. Their complaint page doesn't upload properly. Their customer service email link is broken
1
Grupo AirFrance-KLM
Air France offers one of the best value for money flights from Singapore to Jakarta. It's part of a longer flight that originates from Paris making a quick stopover in Singapore to it's final destination in Jakarta. The Boeing 777-300ER seemed to be new, IFE touch screen with decent amount of movies and shows. Unlike Garuda and Singapore Airlines, there is no hot meal served, just a quick sandwich with the usual round of drinks. While more than appropriate for the quick 1.5 hour flight, it's not as good as what is offered by Singapore Air and Garuda. The one thing I can't get over is the 10 seat across economy in Air France with a 3-4-3 seat config in their B777 - I'm glad that many airlines in Asia still maintain the 9 across setup. We had a full flight and the extra seat and less space was felt. There are no blankets offered in the flight, although they offered a pillow in every seat. All in in all a decent flight and good value for money.
7
Grupo AirFrance-KLM
Air France refusing to give me a refund, offered me a voucher for 12 months when they're legally entitled to offer me a full refund. I think they forget when this is over people will remember this.They only got a 1 star due to not being able to offer 0 stars.Just to clarify legally they have to offer a refundAll flights on EU carriers within or into the EU, and all flights leaving from an EU airport, are protected by the EU's Denied Boarding Regulation, which requires refunds or rerouting when flights are cancelled, said Which?.I really hope air France do go under after the way they treat customers, I'll never fly with them again. I'll just get my bank to pull the money back or just go to the bank
1
Grupo AirFrance-KLM
Air France shines with poor communication and even worst customer service. Arrived an hour late in Paris, had an hour and fifteen minutes transfer, I already warned them about that after booking our tickets, you give us a transfer that is too short, they said that this is never a problem, your connection flight keeps a eye on it. On arrival in Paris we had to run to catch our flight, two customs checks, at the gate I asked if our suitcases were coming, yes they said, they are already on the tarmac don't worry. On arrival in Bangkok I saw a list on the belt with of course our names on it to report to baggage service, our luggage had not come along, we received a print that they would now be coming via Singapore and had to be there in the evening, nothing came. It turned out that Air France in Paris had put a flight number on our luggage from Singapore Airlines, from Singapore to Bangkok, which doesn’t exist. So apart from lying and unfriendly, they are also stupid. I send them a email, no reply, at last our luggage arrived more then two day’s after our arrival and they arrived separately from each other at our hotel. Why didn't the crew inform us about it, and why is the communication that poor, one day after we received our last bag I got a message that our bags had arrived at Bangkok airport and should be delivered to our hotel within 24 hours, so that’s very accurate. Service on board specially in Business class was poor, it took a long time before we got a drink, meals served very fast, didn’t see anyone for over 9 hours, and they complained that they were very tired because of the long flight, excuse me, are you complaining to your business class travellers who hardly saw you during our flight, strange attitude. So conclusion, never again Air France, as a frequent flyer in business class this was the worst we have had compared to Qatar, Cathay, Singapore Airlines, Swiss and even KLM and British Airways where we find the service is also not worth the money.
2
Grupo AirFrance-KLM
Air France was a step above their competitors on this route (or routes of an equivalent length), providing a full meal service, decent selection of alcoholic beverages (and the glass of Champagne!), and IFE on the flight from Beirut to Paris. Service was friendly and cheerful, and they came through a few times to top-up drinks and check on passengers. The short flight from Paris to London was also fine, with a tea and coffee service provided. Overall, the flights were good, and a step up from other European airlines. The downside was that my flight from Beirut was delayed a couple of hours, meaning I missed the connection in Paris, and had to overnight there. However, they looked after me well and soon after landing I was in a hotel room, with a "care package" provided.
7
Grupo AirFrance-KLM
Air France website is easy to use. Excellent ground staff and onboard, and my flights from Paris to Antananarivo return were on time. The economy class seat on the Boeing 777-300ER was equipped with a large and very responsive touchscreen, and a USB port. However the 3x4x3 seat layout makes it cramped. The IFE was excellent, and this can now compare to Gulf carriers. I was very disappointed in the food quantity, as only 1 meal and 1 snack for an 11 hour flight.
7