ManuelMC/dataset_scraping · Datasets at Hugging Face

Airline stringclasses 16 values	Review stringlengths 6 5.97k	Rating int64 1 10
Grupo AirFrance-KLM	Air France weighs cabin luggage. I would expect this behavior from a low-cost airline, but not from Franceâ€™s national airline company. Anyway, very poor service. I would recommend it only if you want to be treated badly and see how a terrible customer experience feels.	1
Grupo AirFrance-KLM	Air France's 'Customer Care' department shouldn't have such a misleading title, they don't care and do not listen to their customers... they promote flights, take your money and do not provide the service paid for. Outrageous disregard for customers.	1
Grupo AirFrance-KLM	Air France, Warsaw Chopin - Paris CDG on Feb 23rd, seat 2F. Got an upgrade offer at reasonable price and used it. Express and courteous check in by a well mannered business class agent, then visit to my favorite lounge. It excels in hot/cold food offer as well as drinks, even before 6am. On time boarding and arrival. It is a pity that AF is offering standard economy seats in business class. The only enhancement is adjustable armrest, which can me moved to a side, thus creating a bit wider space. Cold breakfast served, literally cold like out of freezer. Pre-packed bread was also cold and very hard. I would never pay full business class fare for a flight with that kind of seat configuration.	8
Grupo AirFrance-KLM	Air France/KLM owe me over â‚¬1900 that they are refusing to refund except as a voucher - to be refunded sometime in April next year. Customers on flights cancelled since 15/05/2020 are eligible for a full refund. Why the difference?	1
Jet2.com	Air crew great ground staff v good the downside was the time of the flight and and the wait for transport to the terminal after landing LBA	4
Jet2.com	Air crew on flight excellent very helpful and friendly	5
Turkish Airlines	Air crew service overall was fine just only an air stewardess a bit grumpy and judgmental, not happily help customer arrange cabin baggage. The diabetic meal option serves the same food which i don't mind, the food quality overall is good. The air ventilation is ok and the toilets are replenished with tissue papers. I think the economy class seats space are alright. The check in timings are quite on time, just long queue at Istanbul airport. Could have served mineral water more frequently for passengers.	7
Jet2.com	Air crew were brilliantBrought my wife water as she felt hotService with a smile	5
Jet2.com	Air crew were extremely helpful and friendly.	5
Jet2.com	Air crew were very helpful, fulfilling every request and informing on availability. Ground crew were very helpful with checking in luggage and taking us through the process	5
Grupo AirFrance-KLM	Air france cancelled both our return flights to paris. Despite several emails and calls we have not even been able to get an acknowledgement of our refund. Would have expected better customer service from this company!	1
Grupo AirFrance-KLM	Air france have lost my bag, itÂ´s been over 10 days and all they can do so far is compensate me 100 euros which takes another 15 days to process? What on earth am I supposed to do with a petty 100 euros? and while I wait for that money? All they keep doing is promising me new updates every day that something might come with absolutely no confidence and extremely poor customer service from the agents on the phone. What an awful airline.	1
Grupo AirFrance-KLM	Air france sold us 4 trickets from Copenhagen to Bombay with a connecting flight in de gaulle knowing no human could do the distance in time to reach the connecting as it was departing from a completely different part of de gaulle where u had to go by shuttlebus.The one airport employee who WOULD communicate in english, ushered us through PERSONEL ONLY areas in a futile, but at the time apreciated, attempt to reach the gate in time only to admit it couldent be done, not even when breaching securiety several times in the processSome 12-14 persons came to the gate during the next 10-20minutes realizing their plane was long gone.Then, when attempting to sort out obvious fault of air france, we find the appropriate office only to be greeted by an employee half asleep and doing the first minute of communications with his eyes closed!!!Struggle and hazzle for 30-40 minutes with a guy pretending not to speak english andq doing all he can in order to make it our own fault and reluctantly ends up giving us vouchers for a 1* airportmotel and a crappy meal to enjoy while waiting for the next flight 24hours later.Missed a long planned meeting and missed the booked hotel at end-destination and thus another expense as a result of their incompetence.Discount operators have given way better performance and service than these arrogant frogloversNever again	1
Grupo AirFrance-KLM	Air france... is run by french people. They kinda suck.	1
Ryanair	Air host/hostess on a Lisbon to Eindhoven flight (19th Feb.) were quite discourteous. Almost upset the vacation experience with their lack of consideration.	2
Jet2.com	Air hostess decided to do duty free before providing everyone with refreshments! So there was only one refreshment trolley on the isle. We finally got served 30 minutes before landing and had to rush what we had purchased down so they could hurry with the rubbish collection before landing. Terrible service!!!	1
EasyJet	Air hostesses and captain were the only great thing about this airline.We flew from Bristol to palma Airport (Mallorca) 20th May 23 they broke the handle on the suitcase so now it's useless. At 2.30am we spoke to a lady to be told "theres a form you have to fill out online". When we tried to fill out form online the next day, it states must be filled out at the airport.! So can't claim... 28th may. flight Back.The message here is don't miss your flight.! Obviously it was our fault. We didn't realise the air port was so massive. So we arrived only 5 mins early by which time they had shut the flight. So then we were told to go to baggage claim. I didn't know where that was. Their is no reps at the airport so. No one to assist. You.So I booked another one way flight on the next plane out. Â£438 later and we were on our way home.	1
Jet2.com	Air hostesses were amazing in particular Karen. Only negative is when you pay extra for your seat a space should be reserved above your seat for your luggage as it's difficult to retrieve when everyone is queueing to get off the plane.	4
Turkish Airlines	Air line crew are mean inexperienced and not cooperative, while I was in Istanbul air port for more than 10 hours nobody helped me to continue my trip	1
EasyJet	Air travel these days has a bad rep. Stuffing people into a warm tube with lots of Ill people, all sharing their sneezes and coughs with everyone else. We get to pay for our seats too which is great as you're always guaranteed someone blowing their nose behind you no matter where you choose. I can't stress how much I love the feeling of warm wet sneeze over my shoulder.Not only were we told to arrive at our gate for 12:00, we were made to wait a further hour before a plane could be pushed back out to make way for ours.After the painful hour, an employee comically announces that everyone who has 'Speedy Boarding' can come up and queue. Everyone got up and moved from one hot room into a tight stairwell, where we waited a further 20 minutes. Speedy Boarding, the sweet irony.Finally on the plane, we're told we cannot leave and have to wait for yet another hour before potentially getting permission to leave. Thank god for that speedy boarding.Now in the hot tube, or Petri dish. I feel I have contracted some sort of complimentary plague. If I only had the option to spontaneously combust.The friendly staff have just given me a small plastic cup of water. Unfortunately it's far too small to drown myself in, so I suppose I'll just drink it.Two things I can promise. The man behind me will give me his phlegmy cough and secondly, I'll try my absolute best to not travel with easyJet again.I hope you have enjoyed reading this as much as I enjoyed sitting here writing it. At least this wait has given me something to do and give something back.	1
Air Europa	AirEuropa gets my personal award for the worst airline to fly in Europe in business class.- Their planes are filthy with unwashed seats, tray tables, air vents and greasy windows.- The randomly change pre-selected seat allocation for business class passengers without notifying them.- They lose the luggage of passengers in Madrid. In our case they have lost both of our suitcases, so it's not a one-off.- Once you bring it up to their attention, they just say they will forward it to relevant departments without even asking for your information. Sure they will.All of this happened in our first and last flights with this airline. We chose it because it's a member of Skyteam, and we have great experiences with KLM, but boy we were wrong.In case they want to take down the review, I have evidence of all of the points above, which I'm happy to provide.	1
Air Europa	AirEuropa is not a low cost company, but it looks like one, except for the prices, of course. You need to pay to choose your seat, or they will assigned you one randomly, likely the 35B. They don't even offer a drink, even after 3 hours of delayed.But that's ok, we are used to it thanks to lowcost companies. The problem is that they don't know how to organize their planes. So after changing the hour of my flight Paris - Madrid by 40 min, they postponed it 2h30 because their plane was in Palma de Mallorca... sorry? why?Not even an apologize, or an explanation.For 250 euros the flight, I was expecting something better	1
Grupo AirFrance-KLM	AirFrance canceled my ticket for one leg of my two-stop return flight without providing any reason. Consequently, I was forced to purchase a separate ticket for the same flight of canceled segment of my journey. It is noteworthy that I managed to purchase a ticket for the same flight, but at a higher price. Thus, this resulted in stress and additional expenses out of the blue.In response to my refund request, AirFrance stated that the refund request has been rejected because the amount refunded is lower than their handling fee.As a result, AirFrance effectively compelled me to pay twice for the flight.	1
Grupo AirFrance-KLM	AirFrance did a great job flying me from San Francisco to Paris. The service was great, the food was better than on most airlines, and their new Boeing 747 is just awesome.The aircraft has excellent seats in the coach class cabin which recline way more than typical seats in any other wide body jet I tried. Not only the seatback reclines, but the seat cushion also moves to the front a little bit thus providing for better recline angle.It made a great difference for my back compared with older 747's, 767's or A330's that I flew before.	5
Grupo IAG	Airbus 330 Dublin to Orlando June 17th 2014. The A330 would be comfortable for a trip that lasts 4-5 hours tops definitely not as long as 8 hours. The Dublin to Orlando journey was very uncomfortable the seats are far too narrow the leg room is a minus and the arm rests are far too narrow. All in all a horrible journey. The flight was very smooth. The air hostesses were abrupt while trying to accommodate everyone. I will think twice before I book another long flight with Aer Lingus.	3
Jet2.com	Airbus A321 NeoMost uncomfortable seats ever like sitting on a piece of concrete and the angle that the seat is reclined at you cannot lean back so if you are travelling take a cushion !!!On the plus side lovely smooth flight and very quiet enginesSelection of snacks on return quite poor due to most of it being sold on the way out surely they must have some sort of restocking arrangements with the return airportStaff excellent and courteous	3
Jet2.com	Airbus seating layout is ridiculously cramped	1
Jet2.com	Aircraft cleanFlight attendants helpful and friendlyPilot kept passengers informedGood selection of food and beveragesFlight on time	5
Jet2.com	Aircraft on time, put us disabled people in one of the upper siting machines from the airport , and entered through one of the main exit doors. Journey very uneventful but comfortable . I can't believe that disabled people are split up from their other half whilst we are being delivered to the plane , very worrying x	5
Jet2.com	Aircraft on tlme	4
Jet2.com	Aircraft or spaces staff were helpful, polite, friendly, professional and amusing. Choice of foods and drinks were great value.	5
Jet2.com	Aircraft staff outgoing superb. So very helpful. Returning staff good too.	5
Jet2.com	Aircraft was clean and tidy. I found the seats fairly uncomfortable with no legroom. However this is in common with all airlines not just Jet2. I am 6'1". Cabin staff were lovely,	4
Jet2.com	Aircraft was clean, staff were friendly and the flight was on time	4
Jet2.com	Aircrew were very professional and very helpful/polite. The aircraft was very clean. But most importantly we were kept updated.	5
Air Europa	Aireuropa flights for December 2021 cancelled September 2021 with no justification provided.Aireuropa proposed alternative flights which do not work at all.Very difficult to understand how to obtain any credit or a refund using the means that the company provides. Example: Aireuropa website links not working.	1
EasyJet	Airfare prices are great because they charge you $48 for a regular carry on, $158 for a medium size luggage and $48 for backpacks or over the arm bags. The only thing included is a kauv type bag or man purse type bag. Terrible, rude customer service.	1
Grupo AirFrance-KLM	Airfrance is without any doubt one of the worst airlines you possibly choose. I've flown with them once and I'll never fly with Airfrance again. The in-flight food was atrocious, considering that the French brag about their cuisine the food was appalling. The service on the flight was terrible, the cabin crew tried their very hardest to ignore you as much as possible. I booked a premium economy ticket and the was expecting a comfortable flight. The reclining function was broken and the seat was extremely uncomfortable. I was offered a Â£50 voucher for the inconvenience. I find their "goodwill offer" of a voucher to be quite unbelievable and the audacity they have to think that I'd ever fly with them again. So in retaliation for their abysmally poor service I'll take it upon myself to inform as many people as possible about their terrible airline.	1
Grupo AirFrance-KLM	Airfrance lost my luggage but located it the next day, and gave it to their currier service in Dallas, who then kept it for several days before delivering it to me.AirFrance has rejected my compensation claim for the expenses I had due to missing my luggage, stating that they delivered it to me only one day late. That is not correct! Their currier service was awful. They not only kept the baggage for days, but send me messages with wrong delivery information. Airfrance is responsible up until I receive my baggage.	1
EasyJet	Airline Cancelled flight bound for Amsterdam during Covid. Rather than return my funds they issued vouchers. They continued to extend expiration date. As a result, the access codes did not work when I attempted to redeem them. They still have have my funds. Do not under any circumstances, book anywhere that this airline services. They cancel offen and will do everything they can not return your money or correct issues. Buyer beware.	1
EasyJet	Airline Easyjet.When approached check desk in Dalaman Turkey airport staff member wanted Â£80 for 2 cabinsize bags I said no they said wouldn't hand passport over so had to empty my luggage myself and partner into rucksack bags. So upset I was. After that passport control was a very long snake line as there were only 4 booths open!!After that gate to Belfast gate 39 then changed to gate 34 had to walk the whole length back. After that when approach gate 34 drug search rucksack bags and search myself and partner. After that captain announce traffic control weren't allowed take off. Sat on the plane one hour and half before take off.Wouldn't recommend travelling with Easyjet at all!No cash payment on board not accepted.	1
Norwegian	Airline cancelled flight 2 hours before departure due to crew sickness (they did not have standby crew). Reschedules on later non-direct flight that got us to destination with 6-hour delay. When we contacted them later about the claim for a refund under EU261 law, they responded saying crew sickness was an 'exceptional circumstance' (it is not under EU law) and that it wasn't eligeable for refund. When challenged with supporting documents and legal extracts, they simply dismissed us and then closed the line of communication.	1
Vueling	Airline cancelled the flight. I contacted customer service numerous times, and so did the travel agency to no avail. Here's how they locked me in an endless loop to refuse providing a solution:1) Agency tries to contact Vueling. They do not answer directly to them.2) I contact them directly asking for a solution.3) Vueling invokes EC Regulation 261/200, Article 5.3, to refuse providing a solution.4) I agree with them invoking EC Regulation 261/200. I remark that article 8(c) says they should provide rescheduling at a convenient time for me (Article 5.2 says they should also provide alternatives which they didn't).5) They respond that the agency should contact them and not me. (drastic switch of gears).6) Agency tries again, unable to get a response.7) I ask for a specific way the agency should get in touch with them.8) They reply with "we cannot attend your petition". They ask for the agency to get in touch with them (return to 6, and repeat).This scam is good since they've locked me out of a solution, but also cheap since it's obvious they are intentionally refusing to provide an answer. I was even supportive of the fact they were abiding to EC regulations; that was great! But after they realized it also bound them to provide a solution, they quickly backtracked their steps.	1
Turkish Airlines	Airline changed the date of my flight, causing the layover time in Istanbul to be over 24 hours. When I got to the airport they told me I wouldn't be allowed on the flight because you can't be in Turkey for more than 24 hours due to Covid restrictions. My original flight had a shorter layover time. Have been phoning them constantly since yesterday morning and I keep being told I need to wait till they get back to me. There is no one you can speak to directly that can resolve this, you need to wait until they email you and it could be up to 7 days? How is this possible? There is zero urgency and zero empathy on their part, even when it was them who changed the date of the flight and caused the issue in the first place.	1
Vueling	Airline contacted me via mail one day before the flight saying the flight might be overbooked and asked if I had flexibility to take a later fly. I filled out everything and showed interest in taking a later flight in the afternoon. The airline did not get back at all, at the desk they said I would need to go to the gate and see what happens. So basically the airline is asking for full flexibility from the customer but is not able to tell you until last minute if you can change the flight without extra charges until the last minute. This is absolutely not customer friendly.	1
Lufthansa	Airline deliberately did not inform passengers that due to labor strike bags would be left behind from our Frankfurt to Edinburgh flight. We flew Business on that trip. That was July 2022. For over 9 months (!), despite numerous request for reimbursement of close to USD2,000 of expenses due to lost luggage/having to stay behind on this bucket list trip, no responses and impossible to reach any human being on US customer service line. Lufthansa probably thinks if you return the bags after a week, then no need to reimburse. Shame on the management! Extremely poor reflection on Star Alliance and, being the national flag carrier, for Germany. Will never fly Lufthansa ever again.	1
Jet2.com	Airline great but T2 manchester a disaster, too far to walk from plane to boarder control	3
Jet2.com	Airline great, would like to see some extra space premium seats	5
SAS	Airline had no ventilation vents and was hot the entire trip, The snacks are ok, the flight attendants would not allow us to use bathroom (pilot did not announced turbulence until 5 minutes later). Flight attendant argued with us and was very rude.	3
Ryanair	Airline is a rip off. Took baggage on 3 previous flights and had no problems but some old jobsworth at Manchester charged me Â£25 for the bag today. No discussion - just told I was 'lucky' for previous trips and that I had to pay. It's not that I was unlucky, it's that I had this awful person making a couple of pounds commission for charging me. Lovely woman! Karma will rectify it though :)	1
Ryanair	Airline is a sham. Please avoid at all costs. We paid for priority seating which included a 10kg bag and a personal bag. We did online checkin which was not easy online. If you don't do online checkin you get charged 55 GPB. Thankfully we were able to figure out online. We had to print our boarding pass at their checkin at the Edinburgh Airport. We got our boarding passes and the Ryanair staff said our bags are ok. We get to the gate and the very rude staff proceeded to say our bags were too big and we had to pay 69 GPB ($89 US) PER BAG. This was on top of paying the roughly $180 US for priority seating which included the costs of the bag. This company preys on international travelers. It is a very shady business. AVOID. I am disputing their charges and fees as they are unethical. Especially when their own staff said it was fine but then when I had no choice at the gate they made me pay to get on my flight. Unethical.	1
Grupo AirFrance-KLM	Airline is affordable and value for money - website is 5*	4
EasyJet	Airline is generally ok, but they have THE WORST customer services I've ever dealt with, phone or chat. Just saying.	1
Grupo IAG	Airline is shadow of former self, I guess this is the sacrifice required to be able to compete in the space. Biggest complaint is customer service. Good luck with getting any! You should set aside at least half a day to sit in front of a computer and be prepared for you patience to be tested by the chat bot if you need to speak to anyone. You are expected to wait for ever and repeatedly try you luck by typing "speak to an agent". Awful, awful experience. Congratulations!	2
Turkish Airlines	Airline itself is good for the price. I flown two returning flights and have no complains about the flight or transit. Website however leaves more to be desired. Wanted to book a flight and the website crashed for few hours. I'm not sure how frequent this is	3
Norwegian	Airline personnel in the boarding section and the cabin crew are rude.	1
Air Europa	Airline pretended Not to know about the airport strike on Feb 17th. But you have to take the flight from Munich to Madrid, otherwise you can not board in Madrid. We traveled on our own cost to Madrid to get the connection to Santo Domingo. Boarding was ridiculously ineffective and takes forever. On the way back differently but bad. Flight attendants were extremely unfriendly and rude to me on way back from Santo Domingo to Madrid on Feb 28th. Never again. Not even cheap!	1
Jet2.com	Airline staff are always helpful and greet you with a smile. You are kept up to date with any delays by text and e-mail. Lots of staff to help you with checking in at the terminal building.	5
Jet2.com	Airline staff both in the terminal and on the plane were excellent yet again.Flight staff were well organised in their routines and as the Tenerife flight both ways was a smooth passage I conclude that the captain and first officer were first class.	5
Jet2.com	Airline staff very polite and helpful. Good value chicken dinner on flight .	5
Jet2.com	Airline staff were friendly and helpful but obviously tired.	4
Pegasus Airlines	Airline stuff today canceled my ticket on check-in, that I bought through skyscanner via agency.Their stuff in the airport told me to buy tickets directly only on their website and not to use skyscanner or other web-sites. Agency helped me to find another flight.FRAUD SCAM airline!	1
Vueling	Airline to be avoided, if there is a problem they do not provide a solution. The plane could not land in Bilbao due to weather conditions, for some passengers it was the second time this happened to them within 24 hours. Vueling knew about the weather conditions but they decided to fly anyway, to try their best. When the plane could not land we returned to Barcelona. They left people waiting during more than an hour in a queue for a solution. Some passengers that have meetings in Bilbao were advised to just cancel their tickets through the app and book a new one. Their solution 0. After more than an hour queueing they provided boarding passes for flight after 9 or 14 hours if you were lucky, this was depending on when you book the flight.	1
Grupo AirFrance-KLM	Airline transferred my ticket to another airline after I had already checked in online and had seat assignments. Learned of the change after arriving at the airport to check my bag. Airline did not even make an attempt to contact we. The KLM flight wasn't canceled as it was being checked in right next to the British Airways flight they put me on, which is now delayed. Last thing I wanted to do was fly through Heathrow in the middle of everything going on at the airport.	1
EasyJet	Airline which always what to full you while you purchasing tickets. Always late, always dirty.	1
Grupo IAG	Airlines get so much bad press and often quite rightly.But when you have a good experience it's nice to feed it back.My husband and I recently flew to Buenos Aires via Rio in World Traveller class. We booked the two seats at the back of the aircraft. We were on a Boeing 777 and the comfort of the seat and leg room was great.The cabin crew were all amazing, even coming to say thank you for being an Executive club member which was a nice touch.The food on the outbound flight was great but the food coming back wasn't good. Think they need to review the food supplier in Rio. Also as we were at the back the choice of food had run out and we were stuck with the veggie option. When I mentioned to the cabin crew that we'd already had to have the veggie snack, she kindly went up to Premium class and got us the meat meals. It was appreciated. Maybe they should alternate how they serve the food, so front to back for one meal and then back to front for the other.All of our flights took off on time and our luggage arrived safe and sound.All in all a great experience.	4
Grupo AirFrance-KLM	Airlines lost the luggage of passengers and have no idea where it is. Passengers are made to wait for 3-4 hours just for filling the form for lost luggage. On enquiring about when to get back the luggage, no response at all.Passengers are made to purchase clothes and other accessories on the spot. Highly irresponsible behaviour. Never ever use KLM airlines for traveling. Worst experience till date.	1
Jet2.com	Airlines not doing enough to get flights departing on time, queue in TFS passport control inwards and outwards was a shambles as it was at EMA on the inbound journey	3
EasyJet	Airlines pleaded with us to go back to going abroad to save their industry after the pandemic. Well after the treatment we received I wonder EasyJet do you deserve to survive. Our booking was changed from Luton to Gatwick an airport 3 hours away. Their attitude was change it or lose your holiday. Turning up for a flight that then was delayed by over 2 hours right at the last minute. Our return flight was then delayed another 2.5 hours which was a great way to end a holiday. More was to come. We spent a good 30 minutes when we landed trying to find any EasyJet staff to get us and our luggage offloaded. The nightmare continued and we waited a further 2 hours for our luggage to appear in baggage reclaim ... joke was Easyjet in the meantime emailed us a survey on customer satisfaction to complete whilst we waited for our luggage to turn up.My advice is only travel on this airline if you have to and be prepared to be messed about. They are currently the joke of the aviation industry for appalling service. EASYJET SORT YOURSELF OUT OTHERWISE YOU WILL NOT GET OR DESERVE OUR SUPPORT AND PASSENGERS WILL NOT WANT TO TRAVEL WITH YOUðŸ˜¡ðŸ˜¡ðŸ˜¡ðŸ˜¡	1
Lufthansa	Airlines score fairly low as a group. But Lufthansa might well be one of the worst of a bad bunch.1. They cancelled some of our flights not once, but twice before our journey even started, each time leaving the passenger to call them up and beg for whatever scraps of flights remain. Customer service were openly rude and unhelpful, dropping our call on more than three occasions. Forget about requesting any rebookings online, it's not even possible!2. Their delays with baggage handling made us miss our connecting flight from Munich to Cape Town, delaying our arrival at our destination by 24 hours. One of the ladies at the rebooking desk had the nerve to suggest we should 'book flights with longer connection times' when it was in fact Lufthansa that recommended the flight patterns in the first place!3. EU guidelines are very clear about compensation that is due to passengers who missed connecting flights when the airline was at fault. So far Lufthansa have callously refused compensation and made no effort at all to explain why, even after repeated requests for clarification.Avoid. Avoid. Avoid.	1
Turkish Airlines	Airlines separated us during check-in process in "random" seat selection in the way that we had to pay extra for all 4 tickets to seat together. There were still plenty of space to put us all together but they decided to behave like Ryanair and force us to spend extra 120 USD to 1k EUR ticket each. Really not fair.	1
EasyJet	Airlines should do better with their policies. You get flight delayed it's no problem, but to change a flight way within the flight time, you are shelling out Â£49 in this current economy. Alot could be done. Thank you for assistance.	1
Wizz Air	Airlines that offer cheap flights get away with murder because they are budget.Wizz however exceeds my lowest expectations.Shocking customer service, hidden exclusions, non existent help for disabled passenger, rude aircrew and customer service.DO NOT USE THIS AIRLINE IF YOU NEED A MOBILITY SCOOTER. They will take your money then tell you after that they do not allow them.They will allow electric wheelchairs with restrictions.Plane was late in both directions but 2 1/2 hours on return.Seats are no more than a park bench and beware YOU MUST CHECK IN ON LINE AND COMPLY WITH ALL PROCEDURES OR ELSE. PAYMENTS FOR NOT CHECKING IN ONLINE, OVERSIZE OR OVERWEIGHT BAGGAGE ARE EXTORTION.	1
Pegasus Airlines	Airlines with zero accountability. Lost my luggage on the way. It came several days later and it was damaged. Called them and emailed them with pictures and everything - zero response for a month. They don't care at all what happened to customers' property. That is dangerous and very concerning behavior from an airline.	1
EasyJet	Airplane is same as yugoslavian bus in 1990 - looks the same, smells the same way. Not cheap enoug for what you get.	1
Jet2.com	Airplane took off on time from Leeds/ Bradford and also from Faro and aircraft clean and comfortable. Hotel was great with excellent food and service. I will use your company again . If it's not broken don't mend it .	5
Vueling	Airplane were super rude, they have never let me leave my bag in the upper shelves, even though I do have mentioned in my tickets. I felt super offended, even all other passengers were leaving their backpacks on the upper shelves. Biggest thumb down to the airplane crew and the Vueling.	1
Ryanair	Airport LWO. Rude,aggressive and not well educated people work here. Company needs spend more money to teach their personal how to provide great customer service. I didn't received my service and Ill for sure cancel all transactions with that company. They gave me a lesson don't use this airline anymore. Raynair shows here in LWO cheap service equal poor not professional, rudeness and disgusting behavior their workers to customers. If company has interest I can provide full information about this situation.	1
Jet2.com	Airport and flight went without a hitch	4
Jet2.com	Airport assistance at Faro and East Midlands was outstanding. All Jet2 staff are friendly and efficient. Aircraft are comfortable and flights on time. Jet2 is always my first choice.	5
Jet2.com	Airport assistance excellent, onboard service great, staff very helpful	5
Grupo IAG	Airport check in was functionary with little warmth but some efficiency. Flight was delayed with no communication given. Boarding was chaotic and no management of the process by ground staff. Seats on board are tight and you really feel like they have crammed in every seat possible. There is next to no recline. However I was thankful that there was no recline. If the person in front had even the slightest recline they would be in my face owing to how tight the seats were spaced on this A321 aircraft. No amenities on this flight except for a toilet that was clean but small. No IFE, no food and beverage unless you pay extra but the staff were friendly. Luggage arrived at the carousel within a very short amount of time.	3
Ryanair	Airport checking was chaotic. Staff had no clue on customer service. We had to change desks Twice. Our luggage was left in uk and delivered on next flight 7 hours later. Too many additional cost make an apparently cheap flight expensive. Will never use them again.	1
Jet2.com	Airport congestion both at Madeira & Edinburgh airports. Not necessarily Jet2's full responsibility.	3
Jet2.com	Airport departure destination changed 36 hours before flight. Disappointing.	1
Jet2.com	Airport experience and punctuality spot on.Excess charge to guarantee carry-on hand luggage had a pungent whiff of RyanAir about it.Airplane seats tight and awfully uncomfortable, but otherwise no complaints.	4
Jet2.com	Airport experience at both airports was excellent.Plane journeys comfortable and hang on schedule.	5
Jet2.com	Airport experience, both Manchester and Larnaca very good. Jet2 personnel very helpful. Flight attendants on plane where extremely pleasant and friendly. The only complaint I have is the food . Not very good	4
Jet2.com	Airport packed but Jet2 so well organised we sailed through. Staff pleasant at check in and the actual flight was well staffed, had all we needed for a comfortable morning flight - including updates from the pilot. All on time and arrived a few minutes earlier	5
Jet2.com	Airport service and checkin very smooth.Flight a little cramped.	4
Jet2.com	Airport staff act compassionately and professional. Cabin crew are, as ever, excellent at what they do. Announcements were very clear to understand. Another great travel experience with Jet2.	5
Jet2.com	Airport staff at both airports helpful and efficientFlight on time staff friendly and well organised	5
Jet2.com	Airport staff friendly and helpful. Plane on time smooth flight.	5
Jet2.com	Airport staff in particular were absolutely the best I've come across - efficient, patient, reassuring and most of all it was their friendliness that stood out! Seriously impressed!	5
Jet2.com	Airport staff were great, but they relocated us from 1A & B as they thought we were not fit to be able to open the emergency door apart from that all went well.	5
SAS	Airport was not allowed to be approached, because the co-pilot did not have enough flying hours for this type of airport.You know that before the flight!3 1/2 hours delay and not even something to drink for the guests offered. Very unprofessional.	1
EasyJet	Ajaccio to Paris CDG. A good flight with EasyJet. The plane was clean and the seats comfortable. The bag allowance is explained on the website and I knew I would have to place the smaller purse containing my sandwich, my passport and my book in my carry-on case before boarding: there is an extra charge for a second carry-on, no matter how small it may be (some people get upset at that but the information is readily available during the booking process. Personally, I find the free carry-on bag allowance pretty generous). The flight was delayed 30 minutes due to late arrival of the aircraft, which is still reasonable for any airline these days. I was very happy to find this flight for AJA-CDG on Easyjet. All other airlines from AJA to Paris fly to Orly airport, which is very inconvenient if you connect the next morning out of CDG.	9
EasyJet	Akona has been extremely helpful in amending my flight, with my son's help. She was patient and knowledgeable. Thank you.	5
EasyJet	Akona listened well to my situation and she was very helpful doing her best to assist me.	5
EasyJet	Akona very helpful	5

Grupo AirFrance-KLM

Air France weighs cabin luggage. I would expect this behavior from a low-cost airline, but not from Franceâ€™s national airline company. Anyway, very poor service. I would recommend it only if you want to be treated badly and see how a terrible customer experience feels.

1

Grupo AirFrance-KLM

Air France's 'Customer Care' department shouldn't have such a misleading title, they don't care and do not listen to their customers... they promote flights, take your money and do not provide the service paid for. Outrageous disregard for customers.

1

Grupo AirFrance-KLM

Air France, Warsaw Chopin - Paris CDG on Feb 23rd, seat 2F. Got an upgrade offer at reasonable price and used it. Express and courteous check in by a well mannered business class agent, then visit to my favorite lounge. It excels in hot/cold food offer as well as drinks, even before 6am. On time boarding and arrival. It is a pity that AF is offering standard economy seats in business class. The only enhancement is adjustable armrest, which can me moved to a side, thus creating a bit wider space. Cold breakfast served, literally cold like out of freezer. Pre-packed bread was also cold and very hard. I would never pay full business class fare for a flight with that kind of seat configuration.

8

Grupo AirFrance-KLM

Air France/KLM owe me over â‚¬1900 that they are refusing to refund except as a voucher - to be refunded sometime in April next year. Customers on flights cancelled since 15/05/2020 are eligible for a full refund. Why the difference?

1

Jet2.com

Air crew great ground staff v good the downside was the time of the flight and and the wait for transport to the terminal after landing LBA

4

Jet2.com

Air crew on flight excellent very helpful and friendly

5

Turkish Airlines

Air crew service overall was fine just only an air stewardess a bit grumpy and judgmental, not happily help customer arrange cabin baggage. The diabetic meal option serves the same food which i don't mind, the food quality overall is good. The air ventilation is ok and the toilets are replenished with tissue papers. I think the economy class seats space are alright. The check in timings are quite on time, just long queue at Istanbul airport. Could have served mineral water more frequently for passengers.

7

Jet2.com

Air crew were brilliantBrought my wife water as she felt hotService with a smile

5

Jet2.com

Air crew were extremely helpful and friendly.

5

Jet2.com

Air crew were very helpful, fulfilling every request and informing on availability. Ground crew were very helpful with checking in luggage and taking us through the process

5

Grupo AirFrance-KLM

Air france cancelled both our return flights to paris. Despite several emails and calls we have not even been able to get an acknowledgement of our refund. Would have expected better customer service from this company!

1

Grupo AirFrance-KLM

Air france have lost my bag, itÂ´s been over 10 days and all they can do so far is compensate me 100 euros which takes another 15 days to process? What on earth am I supposed to do with a petty 100 euros? and while I wait for that money? All they keep doing is promising me new updates every day that something might come with absolutely no confidence and extremely poor customer service from the agents on the phone. What an awful airline.

1

Grupo AirFrance-KLM

Air france sold us 4 trickets from Copenhagen to Bombay with a connecting flight in de gaulle knowing no human could do the distance in time to reach the connecting as it was departing from a completely different part of de gaulle where u had to go by shuttlebus.The one airport employee who WOULD communicate in english, ushered us through PERSONEL ONLY areas in a futile, but at the time apreciated, attempt to reach the gate in time only to admit it couldent be done, not even when breaching securiety several times in the processSome 12-14 persons came to the gate during the next 10-20minutes realizing their plane was long gone.Then, when attempting to sort out obvious fault of air france, we find the appropriate office only to be greeted by an employee half asleep and doing the first minute of communications with his eyes closed!!!Struggle and hazzle for 30-40 minutes with a guy pretending not to speak english andq doing all he can in order to make it our own fault and reluctantly ends up giving us vouchers for a 1* airportmotel and a crappy meal to enjoy while waiting for the next flight 24hours later.Missed a long planned meeting and missed the booked hotel at end-destination and thus another expense as a result of their incompetence.Discount operators have given way better performance and service than these arrogant frogloversNever again

1

Grupo AirFrance-KLM

Air france... is run by french people. They kinda suck.

1

Ryanair

Air host/hostess on a Lisbon to Eindhoven flight (19th Feb.) were quite discourteous. Almost upset the vacation experience with their lack of consideration.

2

Jet2.com

Air hostess decided to do duty free before providing everyone with refreshments! So there was only one refreshment trolley on the isle. We finally got served 30 minutes before landing and had to rush what we had purchased down so they could hurry with the rubbish collection before landing. Terrible service!!!

1

EasyJet

Air hostesses and captain were the only great thing about this airline.We flew from Bristol to palma Airport (Mallorca) 20th May 23 they broke the handle on the suitcase so now it's useless. At 2.30am we spoke to a lady to be told "theres a form you have to fill out online". When we tried to fill out form online the next day, it states must be filled out at the airport.! So can't claim... 28th may. flight Back.The message here is don't miss your flight.! Obviously it was our fault. We didn't realise the air port was so massive. So we arrived only 5 mins early by which time they had shut the flight. So then we were told to go to baggage claim. I didn't know where that was. Their is no reps at the airport so. No one to assist. You.So I booked another one way flight on the next plane out. Â£438 later and we were on our way home.

1

Jet2.com

Air hostesses were amazing in particular Karen. Only negative is when you pay extra for your seat a space should be reserved above your seat for your luggage as it's difficult to retrieve when everyone is queueing to get off the plane.

4

Turkish Airlines

Air line crew are mean inexperienced and not cooperative, while I was in Istanbul air port for more than 10 hours nobody helped me to continue my trip

1

EasyJet

Air travel these days has a bad rep. Stuffing people into a warm tube with lots of Ill people, all sharing their sneezes and coughs with everyone else. We get to pay for our seats too which is great as you're always guaranteed someone blowing their nose behind you no matter where you choose. I can't stress how much I love the feeling of warm wet sneeze over my shoulder.Not only were we told to arrive at our gate for 12:00, we were made to wait a further hour before a plane could be pushed back out to make way for ours.After the painful hour, an employee comically announces that everyone who has 'Speedy Boarding' can come up and queue. Everyone got up and moved from one hot room into a tight stairwell, where we waited a further 20 minutes. Speedy Boarding, the sweet irony.Finally on the plane, we're told we cannot leave and have to wait for yet another hour before potentially getting permission to leave. Thank god for that speedy boarding.Now in the hot tube, or Petri dish. I feel I have contracted some sort of complimentary plague. If I only had the option to spontaneously combust.The friendly staff have just given me a small plastic cup of water. Unfortunately it's far too small to drown myself in, so I suppose I'll just drink it.Two things I can promise. The man behind me will give me his phlegmy cough and secondly, I'll try my absolute best to not travel with easyJet again.I hope you have enjoyed reading this as much as I enjoyed sitting here writing it. At least this wait has given me something to do and give something back.

1

Air Europa

AirEuropa gets my personal award for the worst airline to fly in Europe in business class.- Their planes are filthy with unwashed seats, tray tables, air vents and greasy windows.- The randomly change pre-selected seat allocation for business class passengers without notifying them.- They lose the luggage of passengers in Madrid. In our case they have lost both of our suitcases, so it's not a one-off.- Once you bring it up to their attention, they just say they will forward it to relevant departments *without* even asking for your information. Sure they will.All of this happened in our first and last flights with this airline. We chose it because it's a member of Skyteam, and we have great experiences with KLM, but boy we were wrong.In case they want to take down the review, I have evidence of all of the points above, which I'm happy to provide.

1

Air Europa

AirEuropa is not a low cost company, but it looks like one, except for the prices, of course. You need to pay to choose your seat, or they will assigned you one randomly, likely the 35B. They don't even offer a drink, even after 3 hours of delayed.But that's ok, we are used to it thanks to lowcost companies. The problem is that they don't know how to organize their planes. So after changing the hour of my flight Paris - Madrid by 40 min, they postponed it 2h30 because their plane was in Palma de Mallorca... sorry? why?Not even an apologize, or an explanation.For 250 euros the flight, I was expecting something better

1

Grupo AirFrance-KLM

AirFrance canceled my ticket for one leg of my two-stop return flight without providing any reason. Consequently, I was forced to purchase a separate ticket for the same flight of canceled segment of my journey. It is noteworthy that I managed to purchase a ticket for the same flight, but at a higher price. Thus, this resulted in stress and additional expenses out of the blue.In response to my refund request, AirFrance stated that the refund request has been rejected because the amount refunded is lower than their handling fee.As a result, AirFrance effectively compelled me to pay twice for the flight.

1

Grupo AirFrance-KLM

AirFrance did a great job flying me from San Francisco to Paris. The service was great, the food was better than on most airlines, and their new Boeing 747 is just awesome.The aircraft has excellent seats in the coach class cabin which recline way more than typical seats in any other wide body jet I tried. Not only the seatback reclines, but the seat cushion also moves to the front a little bit thus providing for better recline angle.It made a great difference for my back compared with older 747's, 767's or A330's that I flew before.

5

Grupo IAG

Airbus 330 Dublin to Orlando June 17th 2014. The A330 would be comfortable for a trip that lasts 4-5 hours tops definitely not as long as 8 hours. The Dublin to Orlando journey was very uncomfortable the seats are far too narrow the leg room is a minus and the arm rests are far too narrow. All in all a horrible journey. The flight was very smooth. The air hostesses were abrupt while trying to accommodate everyone. I will think twice before I book another long flight with Aer Lingus.

3

Jet2.com

Airbus A321 NeoMost uncomfortable seats ever like sitting on a piece of concrete and the angle that the seat is reclined at you cannot lean back so if you are travelling take a cushion !!!On the plus side lovely smooth flight and very quiet enginesSelection of snacks on return quite poor due to most of it being sold on the way out surely they must have some sort of restocking arrangements with the return airportStaff excellent and courteous

3

Jet2.com

Airbus seating layout is ridiculously cramped

1

Jet2.com

Aircraft cleanFlight attendants helpful and friendlyPilot kept passengers informedGood selection of food and beveragesFlight on time

5

Jet2.com

Aircraft on time, put us disabled people in one of the upper siting machines from the airport , and entered through one of the main exit doors. Journey very uneventful but comfortable . I can't believe that disabled people are split up from their other half whilst we are being delivered to the plane , very worrying x

5

Jet2.com

Aircraft on tlme

4

Jet2.com

Aircraft or spaces staff were helpful, polite, friendly, professional and amusing. Choice of foods and drinks were great value.

5

Jet2.com

Aircraft staff outgoing superb. So very helpful. Returning staff good too.

5

Jet2.com

Aircraft was clean and tidy. I found the seats fairly uncomfortable with no legroom. However this is in common with all airlines not just Jet2. I am 6'1". Cabin staff were lovely,

4

Jet2.com

Aircraft was clean, staff were friendly and the flight was on time

4

Jet2.com

Aircrew were very professional and very helpful/polite. The aircraft was very clean. But most importantly we were kept updated.

5

Air Europa

Aireuropa flights for December 2021 cancelled September 2021 with no justification provided.Aireuropa proposed alternative flights which do not work at all.Very difficult to understand how to obtain any credit or a refund using the means that the company provides. Example: Aireuropa website links not working.

1

EasyJet

Airfare prices are great because they charge you $48 for a regular carry on, $158 for a medium size luggage and $48 for backpacks or over the arm bags. The only thing included is a kauv type bag or man purse type bag. Terrible, rude customer service.

1

Grupo AirFrance-KLM

Airfrance is without any doubt one of the worst airlines you possibly choose. I've flown with them once and I'll never fly with Airfrance again. The in-flight food was atrocious, considering that the French brag about their cuisine the food was appalling. The service on the flight was terrible, the cabin crew tried their very hardest to ignore you as much as possible. I booked a premium economy ticket and the was expecting a comfortable flight. The reclining function was broken and the seat was extremely uncomfortable. I was offered a Â£50 voucher for the inconvenience. I find their "goodwill offer" of a voucher to be quite unbelievable and the audacity they have to think that I'd ever fly with them again. So in retaliation for their abysmally poor service I'll take it upon myself to inform as many people as possible about their terrible airline.

1

Grupo AirFrance-KLM

Airfrance lost my luggage but located it the next day, and gave it to their currier service in Dallas, who then kept it for several days before delivering it to me.AirFrance has rejected my compensation claim for the expenses I had due to missing my luggage, stating that they delivered it to me only one day late. That is not correct! Their currier service was awful. They not only kept the baggage for days, but send me messages with wrong delivery information. Airfrance is responsible up until I receive my baggage.

1

EasyJet

Airline Cancelled flight bound for Amsterdam during Covid. Rather than return my funds they issued vouchers. They continued to extend expiration date. As a result, the access codes did not work when I attempted to redeem them. They still have have my funds. Do not under any circumstances, book anywhere that this airline services. They cancel offen and will do everything they can not return your money or correct issues. Buyer beware.

1

EasyJet

Airline Easyjet.When approached check desk in Dalaman Turkey airport staff member wanted Â£80 for 2 cabinsize bags I said no they said wouldn't hand passport over so had to empty my luggage myself and partner into rucksack bags. So upset I was. After that passport control was a very long snake line as there were only 4 booths open!!After that gate to Belfast gate 39 then changed to gate 34 had to walk the whole length back. After that when approach gate 34 drug search rucksack bags and search myself and partner. After that captain announce traffic control weren't allowed take off. Sat on the plane one hour and half before take off.Wouldn't recommend travelling with Easyjet at all!No cash payment on board not accepted.

1

Norwegian

Airline cancelled flight 2 hours before departure due to crew sickness (they did not have standby crew). Reschedules on later non-direct flight that got us to destination with 6-hour delay. When we contacted them later about the claim for a refund under EU261 law, they responded saying crew sickness was an 'exceptional circumstance' (it is not under EU law) and that it wasn't eligeable for refund. When challenged with supporting documents and legal extracts, they simply dismissed us and then closed the line of communication.

1

Vueling

Airline cancelled the flight. I contacted customer service numerous times, and so did the travel agency to no avail. Here's how they locked me in an endless loop to refuse providing a solution:1) Agency tries to contact Vueling. They do not answer directly to them.2) I contact them directly asking for a solution.3) Vueling invokes EC Regulation 261/200, Article 5.3, to refuse providing a solution.4) I agree with them invoking EC Regulation 261/200. I remark that article 8(c) says they should provide rescheduling at a convenient time for me (Article 5.2 says they should also provide alternatives which they didn't).5) They respond that the agency should contact them and not me. (drastic switch of gears).6) Agency tries again, unable to get a response.7) I ask for a specific way the agency should get in touch with them.8) They reply with "we cannot attend your petition". They ask for the agency to get in touch with them (return to 6, and repeat).This scam is good since they've locked me out of a solution, but also cheap since it's obvious they are intentionally refusing to provide an answer. I was even supportive of the fact they were abiding to EC regulations; that was great! But after they realized it also bound them to provide a solution, they quickly backtracked their steps.

1

Turkish Airlines

Airline changed the date of my flight, causing the layover time in Istanbul to be over 24 hours. When I got to the airport they told me I wouldn't be allowed on the flight because you can't be in Turkey for more than 24 hours due to Covid restrictions. My original flight had a shorter layover time. Have been phoning them constantly since yesterday morning and I keep being told I need to wait till they get back to me. There is no one you can speak to directly that can resolve this, you need to wait until they email you and it could be up to 7 days? How is this possible? There is zero urgency and zero empathy on their part, even when it was them who changed the date of the flight and caused the issue in the first place.

1

Vueling

Airline contacted me via mail one day before the flight saying the flight might be overbooked and asked if I had flexibility to take a later fly. I filled out everything and showed interest in taking a later flight in the afternoon. The airline did not get back at all, at the desk they said I would need to go to the gate and see what happens. So basically the airline is asking for full flexibility from the customer but is not able to tell you until last minute if you can change the flight without extra charges until the last minute. This is absolutely not customer friendly.

1

Lufthansa

Airline deliberately did not inform passengers that due to labor strike bags would be left behind from our Frankfurt to Edinburgh flight. We flew Business on that trip. That was July 2022. For over 9 months (!), despite numerous request for reimbursement of close to USD2,000 of expenses due to lost luggage/having to stay behind on this bucket list trip, no responses and impossible to reach any human being on US customer service line. Lufthansa probably thinks if you return the bags after a week, then no need to reimburse. Shame on the management! Extremely poor reflection on Star Alliance and, being the national flag carrier, for Germany. Will never fly Lufthansa ever again.

1

Jet2.com

Airline great but T2 manchester a disaster, too far to walk from plane to boarder control

3

Jet2.com

Airline great, would like to see some extra space premium seats

5

SAS

Airline had no ventilation vents and was hot the entire trip, The snacks are ok, the flight attendants would not allow us to use bathroom (pilot did not announced turbulence until 5 minutes later). Flight attendant argued with us and was very rude.

3

Ryanair

Airline is a rip off. Took baggage on 3 previous flights and had no problems but some old jobsworth at Manchester charged me Â£25 for the bag today. No discussion - just told I was 'lucky' for previous trips and that I had to pay. It's not that I was unlucky, it's that I had this awful person making a couple of pounds commission for charging me. Lovely woman! Karma will rectify it though :)

1

Ryanair

Airline is a sham. Please avoid at all costs. We paid for priority seating which included a 10kg bag and a personal bag. We did online checkin which was not easy online. If you don't do online checkin you get charged 55 GPB. Thankfully we were able to figure out online. We had to print our boarding pass at their checkin at the Edinburgh Airport. We got our boarding passes and the Ryanair staff said our bags are ok. We get to the gate and the very rude staff proceeded to say our bags were too big and we had to pay 69 GPB ($89 US) PER BAG. This was on top of paying the roughly $180 US for priority seating which included the costs of the bag. This company preys on international travelers. It is a very shady business. AVOID. I am disputing their charges and fees as they are unethical. Especially when their own staff said it was fine but then when I had no choice at the gate they made me pay to get on my flight. Unethical.

1

Grupo AirFrance-KLM

Airline is affordable and value for money - website is 5*

4

EasyJet

Airline is generally ok, but they have THE WORST customer services I've ever dealt with, phone or chat. Just saying.

1

Grupo IAG

Airline is shadow of former self, I guess this is the sacrifice required to be able to compete in the space. Biggest complaint is customer service. Good luck with getting any! You should set aside at least half a day to sit in front of a computer and be prepared for you patience to be tested by the chat bot if you need to speak to anyone. You are expected to wait for ever and repeatedly try you luck by typing "speak to an agent". Awful, awful experience. Congratulations!

2

Turkish Airlines

Airline itself is good for the price. I flown two returning flights and have no complains about the flight or transit. Website however leaves more to be desired. Wanted to book a flight and the website crashed for few hours. I'm not sure how frequent this is

3

Norwegian

Airline personnel in the boarding section and the cabin crew are rude.

1

Air Europa

Airline pretended Not to know about the airport strike on Feb 17th. But you have to take the flight from Munich to Madrid, otherwise you can not board in Madrid. We traveled on our own cost to Madrid to get the connection to Santo Domingo. Boarding was ridiculously ineffective and takes forever. On the way back differently but bad. Flight attendants were extremely unfriendly and rude to me on way back from Santo Domingo to Madrid on Feb 28th. Never again. Not even cheap!

1

Jet2.com

Airline staff are always helpful and greet you with a smile. You are kept up to date with any delays by text and e-mail. Lots of staff to help you with checking in at the terminal building.

5

Jet2.com

Airline staff both in the terminal and on the plane were excellent yet again.Flight staff were well organised in their routines and as the Tenerife flight both ways was a smooth passage I conclude that the captain and first officer were first class.

5

Jet2.com

Airline staff very polite and helpful. Good value chicken dinner on flight .

5

Jet2.com

Airline staff were friendly and helpful but obviously tired.

4

Pegasus Airlines

Airline stuff today canceled my ticket on check-in, that I bought through skyscanner via agency.Their stuff in the airport told me to buy tickets directly only on their website and not to use skyscanner or other web-sites. Agency helped me to find another flight.FRAUD SCAM airline!

1

Vueling

Airline to be avoided, if there is a problem they do not provide a solution. The plane could not land in Bilbao due to weather conditions, for some passengers it was the second time this happened to them within 24 hours. Vueling knew about the weather conditions but they decided to fly anyway, to try their best. When the plane could not land we returned to Barcelona. They left people waiting during more than an hour in a queue for a solution. Some passengers that have meetings in Bilbao were advised to just cancel their tickets through the app and book a new one. Their solution 0. After more than an hour queueing they provided boarding passes for flight after 9 or 14 hours if you were lucky, this was depending on when you book the flight.

1

Grupo AirFrance-KLM

Airline transferred my ticket to another airline after I had already checked in online and had seat assignments. Learned of the change after arriving at the airport to check my bag. Airline did not even make an attempt to contact we. The KLM flight wasn't canceled as it was being checked in right next to the British Airways flight they put me on, which is now delayed. Last thing I wanted to do was fly through Heathrow in the middle of everything going on at the airport.

1

EasyJet

Airline which always what to full you while you purchasing tickets. Always late, always dirty.

1

Grupo IAG

Airlines get so much bad press and often quite rightly.But when you have a good experience it's nice to feed it back.My husband and I recently flew to Buenos Aires via Rio in World Traveller class. We booked the two seats at the back of the aircraft. We were on a Boeing 777 and the comfort of the seat and leg room was great.The cabin crew were all amazing, even coming to say thank you for being an Executive club member which was a nice touch.The food on the outbound flight was great but the food coming back wasn't good. Think they need to review the food supplier in Rio. Also as we were at the back the choice of food had run out and we were stuck with the veggie option. When I mentioned to the cabin crew that we'd already had to have the veggie snack, she kindly went up to Premium class and got us the meat meals. It was appreciated. Maybe they should alternate how they serve the food, so front to back for one meal and then back to front for the other.All of our flights took off on time and our luggage arrived safe and sound.All in all a great experience.

4

Grupo AirFrance-KLM

Airlines lost the luggage of passengers and have no idea where it is. Passengers are made to wait for 3-4 hours just for filling the form for lost luggage. On enquiring about when to get back the luggage, no response at all.Passengers are made to purchase clothes and other accessories on the spot. Highly irresponsible behaviour. Never ever use KLM airlines for traveling. Worst experience till date.

1

Jet2.com

Airlines not doing enough to get flights departing on time, queue in TFS passport control inwards and outwards was a shambles as it was at EMA on the inbound journey

3

EasyJet

Airlines pleaded with us to go back to going abroad to save their industry after the pandemic. Well after the treatment we received I wonder EasyJet do you deserve to survive. Our booking was changed from Luton to Gatwick an airport 3 hours away. Their attitude was change it or lose your holiday. Turning up for a flight that then was delayed by over 2 hours right at the last minute. Our return flight was then delayed another 2.5 hours which was a great way to end a holiday. More was to come. We spent a good 30 minutes when we landed trying to find any EasyJet staff to get us and our luggage offloaded. The nightmare continued and we waited a further 2 hours for our luggage to appear in baggage reclaim ... joke was Easyjet in the meantime emailed us a survey on customer satisfaction to complete whilst we waited for our luggage to turn up.My advice is only travel on this airline if you have to and be prepared to be messed about. They are currently the joke of the aviation industry for appalling service. EASYJET SORT YOURSELF OUT OTHERWISE YOU WILL NOT GET OR DESERVE OUR SUPPORT AND PASSENGERS WILL NOT WANT TO TRAVEL WITH YOUðŸ˜¡ðŸ˜¡ðŸ˜¡ðŸ˜¡

1

Lufthansa

Airlines score fairly low as a group. But Lufthansa might well be one of the worst of a bad bunch.1. They cancelled some of our flights not once, but twice before our journey even started, each time leaving the passenger to call them up and beg for whatever scraps of flights remain. Customer service were openly rude and unhelpful, dropping our call on more than three occasions. Forget about requesting any rebookings online, it's not even possible!2. Their delays with baggage handling made us miss our connecting flight from Munich to Cape Town, delaying our arrival at our destination by 24 hours. One of the ladies at the rebooking desk had the nerve to suggest we should 'book flights with longer connection times' when it was in fact Lufthansa that recommended the flight patterns in the first place!3. EU guidelines are very clear about compensation that is due to passengers who missed connecting flights when the airline was at fault. So far Lufthansa have callously refused compensation and made no effort at all to explain why, even after repeated requests for clarification.Avoid. Avoid. Avoid.

1

Turkish Airlines

Airlines separated us during check-in process in "random" seat selection in the way that we had to pay extra for all 4 tickets to seat together. There were still plenty of space to put us all together but they decided to behave like Ryanair and force us to spend extra 120 USD to 1k EUR ticket each. Really not fair.

1

EasyJet

Airlines should do better with their policies. You get flight delayed it's no problem, but to change a flight way within the flight time, you are shelling out Â£49 in this current economy. Alot could be done. Thank you for assistance.

1

Wizz Air

Airlines that offer cheap flights get away with murder because they are budget.Wizz however exceeds my lowest expectations.Shocking customer service, hidden exclusions, non existent help for disabled passenger, rude aircrew and customer service.DO NOT USE THIS AIRLINE IF YOU NEED A MOBILITY SCOOTER. They will take your money then tell you after that they do not allow them.They will allow electric wheelchairs with restrictions.Plane was late in both directions but 2 1/2 hours on return.Seats are no more than a park bench and beware YOU MUST CHECK IN ON LINE AND COMPLY WITH ALL PROCEDURES OR ELSE. PAYMENTS FOR NOT CHECKING IN ONLINE, OVERSIZE OR OVERWEIGHT BAGGAGE ARE EXTORTION.

1

Pegasus Airlines

Airlines with zero accountability. Lost my luggage on the way. It came several days later and it was damaged. Called them and emailed them with pictures and everything - zero response for a month. They don't care at all what happened to customers' property. That is dangerous and very concerning behavior from an airline.

1

EasyJet

Airplane is same as yugoslavian bus in 1990 - looks the same, smells the same way. Not cheap enoug for what you get.

1

Jet2.com

Airplane took off on time from Leeds/ Bradford and also from Faro and aircraft clean and comfortable. Hotel was great with excellent food and service. I will use your company again . If it's not broken don't mend it .

5

Vueling

Airplane were super rude, they have never let me leave my bag in the upper shelves, even though I do have mentioned in my tickets. I felt super offended, even all other passengers were leaving their backpacks on the upper shelves. Biggest thumb down to the airplane crew and the Vueling.

1

Ryanair

Airport LWO. Rude,aggressive and not well educated people work here. Company needs spend more money to teach their personal how to provide great customer service. I didn't received my service and Ill for sure cancel all transactions with that company. They gave me a lesson don't use this airline anymore. Raynair shows here in LWO cheap service equal poor not professional, rudeness and disgusting behavior their workers to customers. If company has interest I can provide full information about this situation.

1

Jet2.com

Airport and flight went without a hitch

4

Jet2.com

Airport assistance at Faro and East Midlands was outstanding. All Jet2 staff are friendly and efficient. Aircraft are comfortable and flights on time. Jet2 is always my first choice.

5

Jet2.com

Airport assistance excellent, onboard service great, staff very helpful

5

Grupo IAG

Airport check in was functionary with little warmth but some efficiency. Flight was delayed with no communication given. Boarding was chaotic and no management of the process by ground staff. Seats on board are tight and you really feel like they have crammed in every seat possible. There is next to no recline. However I was thankful that there was no recline. If the person in front had even the slightest recline they would be in my face owing to how tight the seats were spaced on this A321 aircraft. No amenities on this flight except for a toilet that was clean but small. No IFE, no food and beverage unless you pay extra but the staff were friendly. Luggage arrived at the carousel within a very short amount of time.

3

Ryanair

Airport checking was chaotic. Staff had no clue on customer service. We had to change desks Twice. Our luggage was left in uk and delivered on next flight 7 hours later. Too many additional cost make an apparently cheap flight expensive. Will never use them again.

1

Jet2.com

Airport congestion both at Madeira & Edinburgh airports. Not necessarily Jet2's full responsibility.

3

Jet2.com

Airport departure destination changed 36 hours before flight. Disappointing.

1

Jet2.com

Airport experience and punctuality spot on.Excess charge to guarantee carry-on hand luggage had a pungent whiff of RyanAir about it.Airplane seats tight and awfully uncomfortable, but otherwise no complaints.

4

Jet2.com

Airport experience at both airports was excellent.Plane journeys comfortable and hang on schedule.

5

Jet2.com

Airport experience, both Manchester and Larnaca very good. Jet2 personnel very helpful. Flight attendants on plane where extremely pleasant and friendly. The only complaint I have is the food . Not very good

4

Jet2.com

Airport packed but Jet2 so well organised we sailed through. Staff pleasant at check in and the actual flight was well staffed, had all we needed for a comfortable morning flight - including updates from the pilot. All on time and arrived a few minutes earlier

5

Jet2.com

Airport service and checkin very smooth.Flight a little cramped.

4

Jet2.com

Airport staff act compassionately and professional. Cabin crew are, as ever, excellent at what they do. Announcements were very clear to understand. Another great travel experience with Jet2.

5

Jet2.com

Airport staff at both airports helpful and efficientFlight on time staff friendly and well organised

5

Jet2.com

Airport staff friendly and helpful. Plane on time smooth flight.

5

Jet2.com

Airport staff in particular were absolutely the best I've come across - efficient, patient, reassuring and most of all it was their friendliness that stood out! Seriously impressed!

5

Jet2.com

Airport staff were great, but they relocated us from 1A & B as they thought we were not fit to be able to open the emergency door apart from that all went well.

5

SAS

Airport was not allowed to be approached, because the co-pilot did not have enough flying hours for this type of airport.You know that before the flight!3 1/2 hours delay and not even something to drink for the guests offered. Very unprofessional.

1

EasyJet

Ajaccio to Paris CDG. A good flight with EasyJet. The plane was clean and the seats comfortable. The bag allowance is explained on the website and I knew I would have to place the smaller purse containing my sandwich, my passport and my book in my carry-on case before boarding: there is an extra charge for a second carry-on, no matter how small it may be (some people get upset at that but the information is readily available during the booking process. Personally, I find the free carry-on bag allowance pretty generous). The flight was delayed 30 minutes due to late arrival of the aircraft, which is still reasonable for any airline these days. I was very happy to find this flight for AJA-CDG on Easyjet. All other airlines from AJA to Paris fly to Orly airport, which is very inconvenient if you connect the next morning out of CDG.

9

EasyJet

Akona has been extremely helpful in amending my flight, with my son's help. She was patient and knowledgeable. Thank you.

5

EasyJet

Akona listened well to my situation and she was very helpful doing her best to assist me.

5

EasyJet

Akona very helpful

5