ManuelMC/dataset_scraping · Datasets at Hugging Face

Airline stringclasses 16 values	Review stringlengths 6 5.97k	Rating int64 1 10
EasyJet	Akona was amazing at dealing with my request. I thought it was going to take a long time to solve the issue but she was so fast and accommodating. She really came through for me and I am very grateful. Thank you for the assist!	5
EasyJet	Akona was brilliant - many thanks!	5
EasyJet	Akona was brilliant and really helpful. Great experience	5
EasyJet	Akona was really helpful and I received a better customer experience that I expected. I thought my money was lost when making a booking by mistake however Akona at easyJet surprised me with the resolution and made this whole experience great	5
EasyJet	Akona was really nice and helpful after our tickets were changed unexpectedly to mean a departure 12 hours earlier than expected. We were actually really pleased with the outcome and although we weren't that happy with our trip being changed unexpectedly, we understand things happen and appreciated the opportunity to change our flights to something that suited us better.	5
EasyJet	Akona was very helpful and prompt. Credit to the company.	5
EasyJet	Akona was very helpful with my query and resolved it quickly.	5
EasyJet	Akona was very quick to respond and made the changes quickly	5
Grupo IAG	Aktion airport has only recently opened its new facilities and check-in and departure certainly seemed very clean and efficient, although admittedly itâ€™s only having to cope with a low passenger load at present. It was good to see that check-in carefully scrutinised lateral flow certificates and passenger locator forms. Thanks to just 30 passengers on board, with more than half in Club Europe, the flight took off ahead of time. Service was a little perfunctory and the food was more reminiscent of economy than business class, with too much pre-packaging - the COVID effect, presumably. Arrival into T5 was also comfortably ahead of schedule, and although we were dreading many hours of queuing at border control, we were through the e-gates and collecting our luggage just 20 minutes after landing.	8
EasyJet	Al in all a good experience although our transfer to the ferry didn't turn up. Had to get a taxi 20 euros for a 2 minute ride. If we hadn't got a taxi we would have missed the ferry for our ongoing transport home from Croatia.	4
Vueling	Al met vueling gevlogen en geen problemen gekend. Nu directe vlucht malaga Brussel geboekt en mail gekregen dat er tussenlanding is via Barcelona. Wij kunnen geen alternatief aanvaarden. Klacht ingediend voor terugbetaling wat geweigerd wordt. Sturen door naar instagram waar ze dan zeggen dat ik via mail moet antwoorden. Die geven geen antwoord. Heb zelfs in hun voorwaarden gevonden dat ze moeten terugbetalen. Spijtig genoeg kan ik de printscreen van hun voorwaarden niet bijvoegen. Ps vorig jaar ook wijziging uurrooster, niet geaccepteerd en binnen 7 dagen geld op kredietkaart. Waarom kan dit deze keerI read in other reaction hereunder they have the same destination and change and they are already been refund for 2 flights. You said if not 5 hours you do not refund. Here it is a more than 4 hours. For us this make a big difference due to other obligations. I ask you once again to review this case.There is a case opened. 09246084 And on Instagram you can see all the screenprint where is indicated there must be a refund....We have consultation with ecc European customers and they say when timetable change 1 hour you have to refund.. can we please close this case and at least an answer on our emails and messages on instagramOne month after the claim and still nio refund!	2
Jet2.com	Albeit a little late in departing, it was a smooth and enjoyable flight.	4
Jet2.com	Albufeira, Vila Gale Praia hotel.The staff were very efficient and personable.The hotel was outstanding.However the transport to the hotel was less than good; we were dropped off at midnight, the only people at our hotel, 300m away on a dark road. The coach driver said he couldn't turn around if there were parked cars on the road. I'm sure this would only be during the day. I would not be writing this if we had managed to solve this via the rep. We also mentioned it at the hotel, but they said they could do nothing. I feel for any single person who books this holiday.	4
Ryanair	Alejandro N was great and helped me out, he was very pleasant and got the information I needed. He also made a lovely comment about my husbands recovery	5
Turkish Airlines	Alexandria to London via Istanbul. Flight delayed one hour from Alexandria had to run to catch the connecting flight in Istanbul which was at the other side of the airport. In the return flight, it was delayed by more than an hour and a half in London and had also to run to catch the returning flight to Egypt. Worst time schedule ever!	3
Turkish Airlines	Algiers to Manchester via Istanbul. I have the same experience word by word as below my review. I missed my connection flight. My first Turkish Airlines plane was late, and the second plane has gone 10 minutes before dest. time. The screen has shown "go to gate". But the plane was nowhere. Everybody was so rude at the airport, helpless and their attitude was awful. Finally I had to buy a ticket for the next flight for 342 pounds, because they told me, the plane us full, I can travel only on business class, where actually was a very poor service. Customer service a joke, it was the worst ever.	1
Grupo AirFrance-KLM	Algiers to New York via Paris. This is my first time putting a bad review regarding Air France. My flight from Paris to NY, carrying 2 kids (2,5 years and 9 months was just horrible) This was on August 23, 2018. I had to carry my 9 months old during the 9 hours of my flight, as the bassinet was very tight for him, and I had to take care of 2.5 years with one hand. No one from the cabin crew tried to help, in fact, they were looking at me very weird, it's like I did something bad. Even when I asked them to bring the bassinet in the begging, she gave me a bad face. I struggled alone during my 9 hours without any, any any help. Then la cerise sur le gateau, I had a couple seating next me, who tried to change their seats as soon as they saw my babies, but the flight was full. My 2.5 almost threw up when we started out landing, they started screaming at me, both adults, they were saying we paid for our tickets, it's OK we all did, even my baby. Excuse me if you are seating next to strange people (Kids). The cabin crew didn't do anything to intervene. I felt alone among monsters who don't like seating next to innocent people. Plus when the plane landed and everyone left the cabin. The people from the cabin crew were all standing in front of me, and no one offered to help me to take our my luggage from the above cabinet. One of the passengers felt sorry for me and he did it. Bottom line, be careful when you travel with your kids with Air France.	1
Jet2.com	Alicante Airport. Five desks checking in 4 flights departing at similar times so was a bit slow. Then when you make it through duty free etc the gate is at the other end of the terminal building so make sure you have enough time to get there!	3
Ryanair	Alicante Liverpool flight 09/10/23Arrived at Alicante in plenty of time, boarding gate was announced, we proceeded to passport control. Que was horrendous, arrived at gate to be told it close two minutes previous. The aircraft still had its umbilical attached stairs down and loading baggage and still wasn't allowed to board. Had to wait eleven hours to travel to Manchester. Â£270 to change tickets. All in all it cost me another Â£550 with taxis etc. Its a business model, an utter scam, and the staff are complicit, smirking as they tell you you cant board. People, whilst you fly with them they'll continue to treat customers in this manner. I for one will never fly with them again, no matter what!!	1
Vueling	Alicante to Barcelona with Vueling Airlines, and I was very dubious about traveling with them. There wasn't loads of leg room, I'm 1'70 so not as tall as most men, but I had plenty of space - much more than Ryanair. The seats were comfortable, on my return journey I had automatically been given a middle seat and the check in guy asked if I'd like to swap and what would I prefer window or aisle. The crew onboard were friendly and happy, very enjoyable flight surprisingly.	9
EasyJet	Alicante to Bristol Airport, 45 minutes late â€“ no explanationBristol to Alicante â€“ 90 minutes late â€“ some confusion over excess passengers that wasn't fully explained.Steward over intercom said soon snacks would be served, but no hot or cold ones available, Unbelievable! Glad we bought our own	1
EasyJet	Alicante to Bristol. Cannot fault easyJet. Flight cancelled on 2 March because of the weather conditions in UK. We were put up in hotel Melia Alicante till 5 March. There were passengers of other airlines that were left to fend for themselves, not very good if you had no money. Thank you easyJet for top rate service.	10
Grupo IAG	Alicante to Dublin on 27/10/2012. Although the flight was a little late leaving Alicante due to slow loading of passengers and hand luggage the actual journey was a pleasant experience. I thought all the staff were friendly and courteous. Arriving into Dublin well after midnight all the staff were still smiling and pleasant as passengers disembarked. I will travel again with EI as long as staff continue to smile and look like they care about passengers.	10
EasyJet	Alicante to Gatwick 11th October 2013. Hand baggage only and checked in on my iPhone the app was very easy to use. There was a little confusion at the gate about which queue was what (i.e. Speed Boarding and the Other Queue) however announcements were made to clarify the confusion. One bag policy was an irritation (as was their militant- style checks of it) given that Monarch have now relaxed this as long as both bags fit within the allowance. Very warm welcome onboard by the crew. Seating tight but not too uncomfortable for a short flight - wouldn't fly with them mid-haul in those seats however. Allocated seating is a great improvement although there is still a mad rush to board for locker space. A fear seems to exist on low cost carriers in regards to this but I don't find this same mad rush on BA flights (when passengers tend to carry even more hand luggage). Selection of food and drink very extensive. Not too many announcements and no pushy sales. Service very warm and friendly. On time arrival and quick disembarkation. If easyJet can get smooth out the last remaining 'low cost feel' ruffles from their product (issues with hand luggage and more options to pay extra for space i.e. a blocked middle seat) I would consider them on par with BA 's product in Europe. easyJet have come a long way and overall I was quite pleased with the journey experience.	8
Norwegian	Alicante to Gatwick 31st October 2013. 21.15 departure. No Online Check-in which meant long queues at the airport for passengers with hand luggage only to get their boarding passes from the desks (no explanation as to why online check in was not available). However there were 4 desks open for just 1 flight which meant the queue moved quickly. Boarding process chaotic with people unsure which rows were boarding (unclear announcement poor organisation by gate staff) so only a trickle of passengers boarded for quite a while meaning the whole process took twice as long as it needed to. Other carriers have much more efficient and streamlined boarding procedures which Norwegian needs to learn from. Last 30 passengers to board had their hand luggage put in the hold because there was no more space in the cabin (no-one checked size of number of pieces of carry ons). Onboard seat pitch good seat comfort acceptable for a short flight. IFE shown on screens (cartoons etc). Free wifi available but extremely slow. Cabin crew very friendly. No pushy selling (in fact no announcements were made after takeoff until just before landing). Lights dimmed for people to be able to rest. On-time arrival. Norwegian on the ground are somewhat amateurs however onboard experience was very good. I would use them again but they need to improve their ground experience.	8
Vueling	Alicante to Gatwick. This was my first flight with Vueling booked via BA. On Time boarding made simple. The staff were helpful & friendly. The aircraft was fairly New and very clean. Once everyone was on board you could sit were ever you wanted if there were seatâ€™s available. I would highly recommend Vueling.	10
Ryanair	Alicante to Leeds bradford 14th October. Delayed and messed around getting on board, cabin was very very warm, even stewardesses were complaining. Window blind was too hot to touch. Stewardess was rude to passengers on quite a few occasions, after talking down to people saying she was only been polite in her manner wasn't correct and maybe she needs to do the correct course in human relations. Plane dirty uncomfortable and smelly.	1
Air Europa	Alicante to London Gatwick via Madrid with Air Europa. Possibly the worst experience on ground and inflight I've ever experienced. Flight from Alicante to Madrid was okay, though the planes are very dated for domestic flight and operated by Swift Air (ATR). After arrival in MAD discovered the flight was delayed by 1 hour. However, boarding was supposed to start 15:20, but no updates from ground staff when we were waiting until 16:00. At this point I approached ground staff to ask when to expect to depart. They flogged passengers and myself off with the flight was delayed arriving and now cleaners we late. However that plane had been sitting there on the tarmac since before original departure at 15:00. Ground staf told me to look at the screen which then the time then changed to 16:30. When mentioning what will happen as I will it looks like I will not make my next flight which had originally 2.5 hours between the ground staff just said "if it ain't Air Europa or partners we dont care". Ive never expereinced such poor attitude and rudeness in all my flying years. Eventually we boarded at 17:10 when it was stated they now have cabin crew available leaving 2.5 hours late. In air, the cabin crew almost ignored passengers and not even offered any drink during meal service which was not exectly of the best quality. I chose to to pay for anything but would be nice to be asked if you want any drink. Overall experience with this airline is appalling. Never flying this airline again.	2
EasyJet	Alicante to London Gatwick with easyJet. Good flight. Same story about the speedy boarding: with the speedy boarding you do have to skip past the normal queue a bit, so donâ€™t be too shy! In Alicante a combination of airbridge and stairs was used, in LGW airbridge Took an OK lunch at a reasonable price.	8
Vueling	Alicante to London Gatwick. First time flying Vueling, and I was bracing myself for delays having read the reviews. Pleasantly surprised by the nice experience. The flight took off on time, we were flying on a Tuesday so the plane was quite quiet. Service was fine. The only negative - we'd paid extra to put our luggage in the hold but I was carrying a rucksack into the plane. The cabin crew wouldn't let me put the rucksack in the overhead lockers because it was reserved for other passengers with small suitcases. I just found this bizarre because had we not paid extra, they would have had an additional 4 cabin suitcases to fit up there. Didn't see why we were penalised for this. All in all, though, enjoyed the flight and would book again.	1
EasyJet	Alicante to Manchester with easyJet. I am 30 weeks pregnant and unfortunately felt poorly on the flight home. Whilst in the air I had vomited, there was a lovely man who brought me some water, turned on the air con and brought me a bag. He also said if I was still too hot I could go and sit by the crew at the front where itâ€™s cooler. He then continued to check I was ok throughout the flight, he was a lovely person and I appreciated how he was!	10
Jet2.com	Alicante to Manchester. October 2025. Air bridge to aircraft so no hauling bags up steep steps. Blessing as you get older. Left slightly ahead of time. Arrived early. Reasonably comfortable seats and legroom. Lovely crew.Overall very satisfied. Try to use Jet 2 whenever possible rather than budget airlines.	5
Vueling	Alicante to Manchester. Short queue time, boarded quickly and departed on time. Good leg room. No "hard sell" of duty free or lottery tickets like some airlines. Smooth flight and early arrival at Manchester airport. 8 minutes from plane door opening to my exit from the airport. Brilliant and very happy.	8
Vueling	Alicante to Milan. Flight was cancelled due to COVID-19, Vueling email to say voucher will be issued, if I wanted refund to call them. Told to go to manage my booking and fill out form. I had an e-mail this morning to say no refund, no voucher .. nothing. They have closed my case, I cannot get through on phone. They are acting against EU laws and it seems there is nothing I or anyone else can do about it.	1
Norwegian	Alicante to Munich. Booked a return trip to Spain on short notice. Price and flight timings were good, but I was not expecting a lot. However Norwegian proved to be very decent and did not feel as low-cost as others. Comfortable seats (pitch felt bigger then e.g. on LH), on-time, crew friendly and free Wifi made the flights pass easily. Would not hesitate to book again within Europe.	8
Ryanair	Alicante today absolutely shocking they didn't seem to know what to do and check in over an hour and were just horrid staff	1
Iberia	Alicante-Madrid-Chicago-San Francisco (ALC-MAD-ORD-SFO). All legs were excellent. Alicante to Madrid short hop on A320. At Madrid Barajas airport Terminal 4-S American Airlines has a desk which is very useful for code-sharing situations. Layover in Madrid 90 minutes. Madrid to Chicago was 9 hours on A340-300 plane was clean although seats were narrow. Left about on time personnel very good service with good attitude they gave extra wine bread rolls etc. Only complaint is no personal television sets. However airline magazine is bilingual English-Spanish giving extensive opportunity to work on Spanish with excellent articles. Layover in Chicago 2 hours. Flight Chicago to San Francisco on American Airlines Boeing 737 nothing special but got me home. Luggage made it all the way to SFO on time despite short layovers.	10
Vueling	Alicia from the "marketing""Glossing over problems department" Very kind. Same reply "she " writes to every unsatisfied customer. Alicia is a robot. She responded in 15 minutes! Strange, after 9 months trying to reccop the 250 euros they scammed from me, after countless phone calls and e mails nice Alicia replies in 15 minutes! A month later they still owe me the money. Alicia for CEO!!! DON NOT FLY WITH VUELING - Rumours are they are cutting costs so much, well, it is guaranteed you will arrive late, 50 50 you will be illegally overbooked and they will not let you on your flught, and, rumours are discontent from pilots regarding the safety of their aircrafts. Do not waste your money or risk your life with this dishonest dangerous airline - Find another airline.	1
Jet2.com	Alighting from plane LS 252 at Leeds/Bradford was very poor. Waited 15 mins on plane before disembarking then stood for 25 mins on bus before it drove to Terminal. Very poor. Otherwise flight home and meal on board were very satisfactory.	3
Ryanair	Alisofi is very unhelpful agent .Did not answer in my request	1
Air Europa	All 4 flights I took with Air Europa on my recent trip to Havana via Madrid, were either late departing, late arriving or both. The transfers were chaotic and badly organised. The first flight UX1014 to Madrid left Gatwick late, arrived late and as such I ended up running for the next flight UX51 to Havana. When checking in I asked if luggage had made it on the transfer and was told by the gate crew all luggage had transferred ok. On arrival in Havana, the plane was 45 minutes late as it had no docking bay. Amidst the total chaos at Havana airport and with no assistance from any staff or Air Europa representatives I had no alternative but to wait to see if my bag turned up, after waiting 4 hours and by 12.30 am to see if my case arrived I was told â€˜no more bags, maybe laterâ€™? I queued for another hour and eventually reported the loss to lost property and was given the receipt. As a result of these delays I missed my pre paid transfer and had to hire a taxi to take me to Havana at a personal cost of $30. After numerous calls, messages to the lost property etc I was eventually reunited with the bag 5 days later â€“ when I was in Trinidad, Cuba some 3 hours away. I will not bore you with the details of the arguments I had regarding who should pay for me being reunited with the bag, enough to say when I was told I would have to pay $400 for a private taxi to bring it to me in Trinidad my patience snapped. To continue on my cycle trip I had to buy toiletries,spare clothes, bag to carry them etc all of which I don't really want or need, I had to borrow socks and other items all of which is incredibly embarrassing and inconvenient. I had been no better than a nomad for 4 days on what should have been a great holiday, begging and borrowing, carrying my possessions around in a carrier bag. In addition to the loss of my bag I actually reserved on Air Europa web site seats prior to departure (at a cost of Â£48) which I did not receive these on the return leg â€“ no explanation just â€˜this is the only seatâ€™ at check in? Despite over 40 emails and letters to the airline they continue to ignore all responsibility to the point when I call and speak to someone in English they hang up on me!Customer serivce with Air Europa doent seem to matter at all I will do everything in future to avoid flying with them. On a long haul flight there was no films available at all on any flights so beware if you are flying with them take a good book.	1
Grupo IAG	All 4 of our flights were fine in terms of comfort, punctuality and service. I feel safe with BA and that is my main reason for booking with them even though I could travel with other airlines more directly. On our return flight ATL/LHR we skipped the evening meal preferring to sleep and were looking forward to a hearty breakfast prior to arrival at LHR. Sadly we were seriously disappointed. To serve a chicken sausage in a wrap for a business class breakfast is just unacceptable. Does BA actually pay experts to design these breakfasts? Low point on an otherwise good trip.	6
Iberia	All FineUsually I only write extreme reviews but im on a roll today.Tenerife to LondonPunctual, clean and professional. Just a proper normal airline in my 2 experiences with them.	4
Jet2.com	All Good, No issues	5
Jet2.com	All Gooooooood	5
EasyJet	All I am claiming is an APD refund which is required to be refunded by law as long as I make a request. This pertains to a flight in February claimed in March, and the reality is when the refund is processed is not a big problem all I need a letter of intent so I can collect a significant claim on my travel insurance. I can't speak to them as they are not taking calls, there is no CHAT live at the moment. I sent an email 13th March where I was told it would take 28 days to respond - NOTHING, I made an online claim as well, I did receive an update again saying upto 28 days to respond but we are passed that now - why is it so difficult. Do they actually want any customers after this is all over or are they preparing to go to the wall ????	1
Ryanair	All I can say is bad service and also bad plane rides. Period	1
Jet2.com	All I can say is everything was brill good staff and good flight been with you a number of times and all good	5
Ryanair	All I can say is take Aer Lingus faults which are many and multiply them by 100 and that's Ryanair. Only flew once in March and will never ever use them again. They make Aer Lingus look good. 9 hour delay and nobody gave a damn	1
EasyJet	All I can say is what an absolute joke this airline is.... all the hassle over a cabin bag which is 1 cm to big which was in my case and wanted to charge me Â£39.99 extra, don't think so.....Single parent travelling alone with a child under 5 with disabilities so I had a rucksack and a cabin bag ..... not acceptable!!!!! but by transferring the contents of my cabin bag to a plastic carrier bag that was OK but then because my child was under 5 I was allowed another bay classed as a changing bag so yet another carrier bag allowed.... PLUS then as I had a duty free bag with me , that was allowed too..... BUT.. then I was also allowed to take a pushchair free of charge in the hold.So please forgive me for being stupid, but I could not take a rucksack and a cabin bag on the plane over a 1 cm dispute and was told I had to pay extra but I could take a rucksack and 3 large carrier bags and a pushchair for no extra cost... and checking through all the terms and conditions of this scam of an airline its completely all TRUE.So all I can say to anyone travelling with this airline is to make sure you carry your BAGS FOR LIFE PEOPLE as it could save you a lot of money at the boarding gate.	1
EasyJet	All I can say that the special assistance. In other countries are shocking. No empathy from easy jet workers in Hurghada. I am trying to get my credit moved to another booking and they are not dealing with it. They want you to phone so you pay Â£25. It's not rocket science when you are being given the email and booking number. And both parties are speaking to the same person. I wish we had more choice from Scotland. Good to see SunExpress are on it all ready booked with them and Ryanair, be glad to see the back of them.	1
Ryanair	All I have to say is PLEASE CLOSE THIS AIRLINE!!!!!! This airline is full of filthy people, their behavior towards their customers is very terrible! They are so rude and mean. Not very straightforward. If you ask a question they yell at you and they behave as rude as hell! So please close this airline. I have never experience this before, not even in very undeveloped countries!! Their ticket counter are very disrespectful so please DO NOT buy your ticket from them. Always remember that all they care about is your money even if you have paid everything prior to your trip.	1
Iberia Express	All I needed from them was for them to cancel my flight and send me proof of that so I could pass it along to my 3rd party travel insurance, but I couldn't even get them to speak with me. I paid them hundreds of dollars for a service I wouldn't receive and they couldn't even answer my many phone calls or emails. Worst customer experience ever.	1
EasyJet	All I want is a receipt for my seat and case purchase and I was told I need to wait 28 days.	1
Ryanair	All I want to do is cancel my flifght, I am not asking for a refund just to cancel. Most people would think receiving this information would be useful to Ryan Air however impossible to do, ask their chat bot ( who is apparently still learning and new!) all that happens is it tries to sell extras, and the feed back button just takes you back to the manage my booking form with no cancel button, and does not give any option to actually leave feedback.Therefore only option is to leave this review. I apologize to anyone kept waiting whwn I dont show or to any one who needs to fly but cannot book a seat, I tried to do the right thing but Ryan Air is not interested. I guess I will just have to spend a few more days deleting emails asking me to check in and buy transfers to hotels I am not staying in, in a country I am not flying to!	1
Vueling	All I want to do is cancel my flight. It is impossible to make contact by any means of communication. I have lost an hour of my life trying to navigate there website. I hope they go bust they deserve it.	1
EasyJet	All I want to do is unsubscribe to all your way too frequent marketing emails. As usual, it is difficult to do. Don't tell me to unsubscribe on the bottom of one of the many emails because I searched without success.	1
Grupo IAG	All I wanted to do was change the address that BA hold for my executive club account. They asked for proof of address, which I reluctantly sent. 8 months later, after many many emails from me, they finally did it. But they never responded to my question, which is why they would not change the address without documentary evidence. They don't need proof of address, and asking for it is excessive and breaches data protection law because they are asking for unnecessary personal data.They still refuse to answer the question, and have refused to allow me to make a complaint.	1
EasyJet	All I wanted to do was to change a name on my booking as my ex partner wasn't coming so wanted to just put my sons name on , the easyJet app is all but useless as you cannot change a name unlike other holiday apps there is no contact number on the app it just wants you to use the chat bot which again is useless it kept telling me to contact easyJet, so had to scroll through Google to find a phone number to ring , the first time I rung I waited 30 mins only to get an operative who could hardly speak a word of English and could not understand a word he was on about which is disgusting when you need someone who can speak English to convey your problem too , it got that bad I had to end the call . I did try again the next day only to be waiting 45 mins with no one answering the phone, absolute joke of customer service will never use these again	1
Ryanair	All I will say is just try getting through to them before you book and you will understand how bad this airline is!	1
EasyJet	All I would like to know is if I can take a suitcase in the hold on a flight from Inverness to Bristol as I do not have an in-date passport, just photographic driving licence.Three years ago Easyjet Inverness said I was unable to do so, even with photographic driving licence, even though their website seems to suggest you can.So I have used "chat" for advice, and was told to contact the British embassy(!) for clarification, and a phone call was ended as the call handler had no real comprehension of what I was asking, so any answer would have been taken with too much hesitation.So it's 1200 miles and 20 hours in the car then.Well done Easyjet, doing your bit for the carbon footprint then.	1
Jet2.com	All In all a perfect journeyFlight ,food greatAirline staff wonderful.	5
Jet2.com	All Jet 2 staff are helpful, courteous and friendly.Pleasure to fly with an airline which seems to care about good customer experience.	5
Jet2.com	All Jet2 Staff were very polite and friendly as well as helpful	5
Jet2.com	All Jet2 staff and crew are very helpful and friendly especially as we were travelling with wheelchair	5
Jet2.com	All Jet2 staff based in Manchester and Faro airports as well as flight staff were exceptional in regards customer service skills and approachability. Could not fault them at all. The only let down in our case was that we found that one individual of "My Way" staff at Faro airport failed in his duty of care.	5
Jet2.com	All Jet2 staff from check in, to the flight attendants, to the member of staff who lifted my suitcase from the carousel on arrival home were friendly and extremely helpful.	5
Jet2.com	All Jet2 staff that I came in contact with during my journey were friendly and polite. They were all very professional and I could not have asked for anymore	5
Jet2.com	All Jet2 staff were helpful and friendlyA really good flight experience	5
Jet2.com	All Jet2 staff were so helpful as I have a disability I have confidence that I will always be treated with care and confidence.	5
Jet2.com	All OK All on time at a reasonable cost.	5
Jet2.com	All OK Check in was a bit confusing. Flight was fine	4
Ryanair	All Ryanair check in or info desks should come with a sign in big bright flashing lights sayingABANDON ALL HOPE ALL YE WHO SEEK HELP HERENaples to Dublin flight....You must check in online...I cant use the internetYou must check in onlineYou have my passport and can see my name on your screenYou must check in onlineI cant i have no internet can I use yours?No you may notWhat should I do?Go to the consulateThe Consulate? way in the centre of Naples? when all you have to do is press a button and let me on my flight?Sorry sir desk is closed now. Bye.bye bye flight homeWell f@ck you very much.Horrible customer service. Only solace I can take is I dont work there and will never be that unhelpful or miserable to anyone. Sad people like this exist in the world. But that was probably Ryanairs employee of the month.	1
Jet2.com	All Staff including ground staff were excellent at Glasgow and Faro airports.	5
Jet2.com	All Staff were helpful , friendly .lovely to Fly with Jet 2 .	4
Lufthansa	All airline companies are struggling during COVID-19 but don't try and cheat your customers! My flight had been cancelled and I wanted a refund. Lufthansa tried to offer me a voucher but when I said I wanted my 600 euros back they told me that was not possible as I had already cancelled my flight online. After some emailing back and forth where they said my case has been closed and there was nothing to do, I had to 'threaten' to take this further as they were cheating me and I asked for proof that could show I cancelled and their confirmation showing that I had cancelled. Of course they could not provide me with that (as there was no such thing) and suddenly I was allegeable to get a refund. Still waiting for the money though.	1
Vueling	All airlines aim to deliver a good service so you can't think an airline is good purely because your flight experience was good.The real test if an airline is good is how was the customer experience when things have gone wrong & how was the problem handled by the airline.Our flight was continuously delayed until it was canceled.There was no one at Gatwick to explain what was going on as Vueling did not have a desk at the airport.The canceled flight was re-scheduled for the next day & that flight was then delayed for 3 hours.To contact Vueling in regards to compensation, you have to fill in a form on their website. Once I filled the form in & press send the page says "sorry unable to send claim" The only contact number is irrelevant as the automated voice message has a series of options that only apply to upcoming flights.It is now almost impossible to contact Vueling for a claim or to complain.I WILL NEVER FLY VUELING AGAIN!!!!	1
Jet2.com	All amazing flights on time and perfect	5
Jet2.com	All and all a good experience with jet 2Staff were good and flying out was fine .Coming back was delayed which was annoying but time was made up so all happy.The only thing I would do differently was boarding and calling groups forward I found this very selective and tiered . families and people that need support should go first which makes sense but yo have groups ABC I wasn't impressed by that and felt it was selective and a bit rude actually as people were organised and ready to board an already late plane	5
EasyJet	All answers were clear, but could be faster.	5
EasyJet	All around badly organised, boarding with a suitcase is not alloud anymore,fine for me. But now they decide to make people pay blocking the entire boarding line!!! We are now 45 minutes late	1
Jet2.com	All arrangements went smoothly and efficiently	4
Jet2.com	All arrangements went to plan. Thank you!	5
Jet2.com	All as expected except delayed return flight which made for an exhausing day.	5
Jet2.com	All aspects of flight where good. Just 1 hour delay on Return Flight was a nuisance but was probably due to the sub station fire at Heathrow affecting all UK flights.Overall my experience with Jet2 was excellent.	4
Jet2.com	All aspects of the Jet2 service was very good	5
Jet2.com	All aspects of the flight from boarding to disembarking went very well.Airport and cabin staff were most helpful especially giving assistance to our disabilities.	5
Jet2.com	All aspects really good just 1 member of staff a little rude because she was tired and told everyone who she spoke to	5
Ryanair	All been said already!Submitted request for refund and received confirmation email saying I would receive a refund. Haven't clicked on any links for vouchers and have sent numerous chasing emails regarding the refund request!It appears Ryanair have no fear from anyone whether CAA, Government, customers, potential customers, etc., as they just stick two fingers up at all those who have been loyal to them over the years. Well here's everybody's opportunity! Don't take coupons and DON'T book with this company ever again no matter how cheap the flights - If people act with integrity then companies like these can cease to exist as I'm sure will happen to Ryanair in the next 12-18 months once they realised customers cannot be treated this way as they won't accept it any longer! Welcome to a new dawn...	1
Jet2.com	All cabin crew attentive and friendly pilot kept us up to date with any events and the good news was it was a shorter journey than expected with 1 of the smoothest landings I have ever had	5
Jet2.com	All cabin crew were lovely and very helpful.Have to say seats on plane we're very uncomfortable not enough padding in them	5
Jet2.com	All check in staff and crew always very friendly,helpfull and efficient.First class service.Always plenty of leg room on Jet2 planes.	5
EasyJet	All clear, little bit difficult to get in touch with someone in person.	5
Grupo AirFrance-KLM	All cost savings have resulted in that KLM provides a discount airline service but with prices on a level of premium airlines. With the latest changes in the silver status program there is no reason for a business traveler to use KLM. Just go for the lowest price of choose a premium airline. The only plus of KLM is the service minded crew to avoid a total nightmare flight.	2
Ryanair	All costs money, fees, taxes, queue jumping, luggage (25Â£ for 15kg !!!) admin fee , sell sell sell, Sick of this company :/	1
Grupo AirFrance-KLM	All crew members were nice, good flight, no complaint there. The seats are not comfortable. The entertainment system is very poor in terms of choices and quality. Almost 1/4 of the headphones in our sector were broken. The table tray unstable. According to the wine list, we were supposed to have an aperitif. Forget it, the seat belt was on until they came with the meal. The dish labelled "beef" contained a sort of strong turkey, the potatoes not cooked enough. My wife choose vegetarian gratin - what you see is what you get. And you are supposed to cut these using wood cutlery. For breakfast, too much sugar and a wrap with mashed meat including peppers. Nice with a coffee. You will not see me again, well done.	2
EasyJet	All customer service reps are useless and all are in a rush to escape the conversation because they know they can't help.We booked flights to Jordan, but wanted to change them because of the situation with Israel. The UK Gov has just updated its travel guidelines to suggest 'only essential travel' within 3km of the Jordan/Syria border, Easyjet flies over Israeli airspace to get to Jordan, and also reports today say that Jordanian soldiers are tear gassing protestors. Many Jordanians are Palestinian refugees or have Palestinian roots, and given everything going on we want to change plans. A holiday is supposed to be a holiday, not a potential war zone.But Easyjet doesn't care. Advice was to "wait, as our policy might also change to cover flights to Jordan, depends on the upcoming change of events" - great help. The holiday is in 2 weeks...So now, I have to reschedule flights and pay Â£196 for the privilege, plus lose money because the flights are less expensive than Jordan's (and you don't get reimbursed obviously for cheaper flights...)Easyjet shouldn't be charging customers more money just for trying to avoid a potential conflict - in fact - this is them incentivising customers to remain as is and put themselves in jeopardy, just to make profits.Nice one Easyjet.	1
Jet2.com	All easy from check in to boarding and flight on time.	5
Jet2.com	All efficient and on time, only let down was LBA channeling 100 plus passengers in the pouring rain through a single door to a broken escalator, we proceeded at the pace of the oldest and slowest, greedy LBA increase volume of passengers but same old inadequate facilities.	5
Jet2.com	All excellent, especially employees	5

EasyJet

Akona was amazing at dealing with my request. I thought it was going to take a long time to solve the issue but she was so fast and accommodating. She really came through for me and I am very grateful. Thank you for the assist!

5

EasyJet

Akona was brilliant - many thanks!

5

EasyJet

Akona was brilliant and really helpful. Great experience

5

EasyJet

Akona was really helpful and I received a better customer experience that I expected. I thought my money was lost when making a booking by mistake however Akona at easyJet surprised me with the resolution and made this whole experience great

5

EasyJet

Akona was really nice and helpful after our tickets were changed unexpectedly to mean a departure 12 hours earlier than expected. We were actually really pleased with the outcome and although we weren't that happy with our trip being changed unexpectedly, we understand things happen and appreciated the opportunity to change our flights to something that suited us better.

5

EasyJet

Akona was very helpful and prompt. Credit to the company.

5

EasyJet

Akona was very helpful with my query and resolved it quickly.

5

EasyJet

Akona was very quick to respond and made the changes quickly

5

Grupo IAG

Aktion airport has only recently opened its new facilities and check-in and departure certainly seemed very clean and efficient, although admittedly itâ€™s only having to cope with a low passenger load at present. It was good to see that check-in carefully scrutinised lateral flow certificates and passenger locator forms. Thanks to just 30 passengers on board, with more than half in Club Europe, the flight took off ahead of time. Service was a little perfunctory and the food was more reminiscent of economy than business class, with too much pre-packaging - the COVID effect, presumably. Arrival into T5 was also comfortably ahead of schedule, and although we were dreading many hours of queuing at border control, we were through the e-gates and collecting our luggage just 20 minutes after landing.

8

EasyJet

Al in all a good experience although our transfer to the ferry didn't turn up. Had to get a taxi 20 euros for a 2 minute ride. If we hadn't got a taxi we would have missed the ferry for our ongoing transport home from Croatia.

4

Vueling

Al met vueling gevlogen en geen problemen gekend. Nu directe vlucht malaga Brussel geboekt en mail gekregen dat er tussenlanding is via Barcelona. Wij kunnen geen alternatief aanvaarden. Klacht ingediend voor terugbetaling wat geweigerd wordt. Sturen door naar instagram waar ze dan zeggen dat ik via mail moet antwoorden. Die geven geen antwoord. Heb zelfs in hun voorwaarden gevonden dat ze moeten terugbetalen. Spijtig genoeg kan ik de printscreen van hun voorwaarden niet bijvoegen. Ps vorig jaar ook wijziging uurrooster, niet geaccepteerd en binnen 7 dagen geld op kredietkaart. Waarom kan dit deze keerI read in other reaction hereunder they have the same destination and change and they are already been refund for 2 flights. You said if not 5 hours you do not refund. Here it is a more than 4 hours. For us this make a big difference due to other obligations. I ask you once again to review this case.There is a case opened. 09246084 And on Instagram you can see all the screenprint where is indicated there must be a refund....We have consultation with ecc European customers and they say when timetable change 1 hour you have to refund.. can we please close this case and at least an answer on our emails and messages on instagramOne month after the claim and still nio refund!

2

Jet2.com

Albeit a little late in departing, it was a smooth and enjoyable flight.

4

Jet2.com

Albufeira, Vila Gale Praia hotel.The staff were very efficient and personable.The hotel was outstanding.However the transport to the hotel was less than good; we were dropped off at midnight, the only people at our hotel, 300m away on a dark road. The coach driver said he couldn't turn around if there were parked cars on the road. I'm sure this would only be during the day. I would not be writing this if we had managed to solve this via the rep. We also mentioned it at the hotel, but they said they could do nothing. I feel for any single person who books this holiday.

4

Ryanair

Alejandro N was great and helped me out, he was very pleasant and got the information I needed. He also made a lovely comment about my husbands recovery

5

Turkish Airlines

Alexandria to London via Istanbul. Flight delayed one hour from Alexandria had to run to catch the connecting flight in Istanbul which was at the other side of the airport. In the return flight, it was delayed by more than an hour and a half in London and had also to run to catch the returning flight to Egypt. Worst time schedule ever!

3

Turkish Airlines

Algiers to Manchester via Istanbul. I have the same experience word by word as below my review. I missed my connection flight. My first Turkish Airlines plane was late, and the second plane has gone 10 minutes before dest. time. The screen has shown "go to gate". But the plane was nowhere. Everybody was so rude at the airport, helpless and their attitude was awful. Finally I had to buy a ticket for the next flight for 342 pounds, because they told me, the plane us full, I can travel only on business class, where actually was a very poor service. Customer service a joke, it was the worst ever.

1

Grupo AirFrance-KLM

Algiers to New York via Paris. This is my first time putting a bad review regarding Air France. My flight from Paris to NY, carrying 2 kids (2,5 years and 9 months was just horrible) This was on August 23, 2018. I had to carry my 9 months old during the 9 hours of my flight, as the bassinet was very tight for him, and I had to take care of 2.5 years with one hand. No one from the cabin crew tried to help, in fact, they were looking at me very weird, it's like I did something bad. Even when I asked them to bring the bassinet in the begging, she gave me a bad face. I struggled alone during my 9 hours without any, any any help. Then la cerise sur le gateau, I had a couple seating next me, who tried to change their seats as soon as they saw my babies, but the flight was full. My 2.5 almost threw up when we started out landing, they started screaming at me, both adults, they were saying we paid for our tickets, it's OK we all did, even my baby. Excuse me if you are seating next to strange people (Kids). The cabin crew didn't do anything to intervene. I felt alone among monsters who don't like seating next to innocent people. Plus when the plane landed and everyone left the cabin. The people from the cabin crew were all standing in front of me, and no one offered to help me to take our my luggage from the above cabinet. One of the passengers felt sorry for me and he did it. Bottom line, be careful when you travel with your kids with Air France.

1

Jet2.com

Alicante Airport. Five desks checking in 4 flights departing at similar times so was a bit slow. Then when you make it through duty free etc the gate is at the other end of the terminal building so make sure you have enough time to get there!

3

Ryanair

Alicante Liverpool flight 09/10/23Arrived at Alicante in plenty of time, boarding gate was announced, we proceeded to passport control. Que was horrendous, arrived at gate to be told it close two minutes previous. The aircraft still had its umbilical attached stairs down and loading baggage and still wasn't allowed to board. Had to wait eleven hours to travel to Manchester. Â£270 to change tickets. All in all it cost me another Â£550 with taxis etc. Its a business model, an utter scam, and the staff are complicit, smirking as they tell you you cant board. People, whilst you fly with them they'll continue to treat customers in this manner. I for one will never fly with them again, no matter what!!

1

Vueling

Alicante to Barcelona with Vueling Airlines, and I was very dubious about traveling with them. There wasn't loads of leg room, I'm 1'70 so not as tall as most men, but I had plenty of space - much more than Ryanair. The seats were comfortable, on my return journey I had automatically been given a middle seat and the check in guy asked if I'd like to swap and what would I prefer window or aisle. The crew onboard were friendly and happy, very enjoyable flight surprisingly.

9

EasyJet

Alicante to Bristol Airport, 45 minutes late â€“ no explanationBristol to Alicante â€“ 90 minutes late â€“ some confusion over excess passengers that wasn't fully explained.Steward over intercom said soon snacks would be served, but no hot or cold ones available, Unbelievable! Glad we bought our own

1

EasyJet

Alicante to Bristol. Cannot fault easyJet. Flight cancelled on 2 March because of the weather conditions in UK. We were put up in hotel Melia Alicante till 5 March. There were passengers of other airlines that were left to fend for themselves, not very good if you had no money. Thank you easyJet for top rate service.

10

Grupo IAG

Alicante to Dublin on 27/10/2012. Although the flight was a little late leaving Alicante due to slow loading of passengers and hand luggage the actual journey was a pleasant experience. I thought all the staff were friendly and courteous. Arriving into Dublin well after midnight all the staff were still smiling and pleasant as passengers disembarked. I will travel again with EI as long as staff continue to smile and look like they care about passengers.

10

EasyJet

Alicante to Gatwick 11th October 2013. Hand baggage only and checked in on my iPhone the app was very easy to use. There was a little confusion at the gate about which queue was what (i.e. Speed Boarding and the Other Queue) however announcements were made to clarify the confusion. One bag policy was an irritation (as was their militant- style checks of it) given that Monarch have now relaxed this as long as both bags fit within the allowance. Very warm welcome onboard by the crew. Seating tight but not too uncomfortable for a short flight - wouldn't fly with them mid-haul in those seats however. Allocated seating is a great improvement although there is still a mad rush to board for locker space. A fear seems to exist on low cost carriers in regards to this but I don't find this same mad rush on BA flights (when passengers tend to carry even more hand luggage). Selection of food and drink very extensive. Not too many announcements and no pushy sales. Service very warm and friendly. On time arrival and quick disembarkation. If easyJet can get smooth out the last remaining 'low cost feel' ruffles from their product (issues with hand luggage and more options to pay extra for space i.e. a blocked middle seat) I would consider them on par with BA 's product in Europe. easyJet have come a long way and overall I was quite pleased with the journey experience.

8

Norwegian

Alicante to Gatwick 31st October 2013. 21.15 departure. No Online Check-in which meant long queues at the airport for passengers with hand luggage only to get their boarding passes from the desks (no explanation as to why online check in was not available). However there were 4 desks open for just 1 flight which meant the queue moved quickly. Boarding process chaotic with people unsure which rows were boarding (unclear announcement poor organisation by gate staff) so only a trickle of passengers boarded for quite a while meaning the whole process took twice as long as it needed to. Other carriers have much more efficient and streamlined boarding procedures which Norwegian needs to learn from. Last 30 passengers to board had their hand luggage put in the hold because there was no more space in the cabin (no-one checked size of number of pieces of carry ons). Onboard seat pitch good seat comfort acceptable for a short flight. IFE shown on screens (cartoons etc). Free wifi available but extremely slow. Cabin crew very friendly. No pushy selling (in fact no announcements were made after takeoff until just before landing). Lights dimmed for people to be able to rest. On-time arrival. Norwegian on the ground are somewhat amateurs however onboard experience was very good. I would use them again but they need to improve their ground experience.

8

Vueling

Alicante to Gatwick. This was my first flight with Vueling booked via BA. On Time boarding made simple. The staff were helpful & friendly. The aircraft was fairly New and very clean. Once everyone was on board you could sit were ever you wanted if there were seatâ€™s available. I would highly recommend Vueling.

10

Ryanair

Alicante to Leeds bradford 14th October. Delayed and messed around getting on board, cabin was very very warm, even stewardesses were complaining. Window blind was too hot to touch. Stewardess was rude to passengers on quite a few occasions, after talking down to people saying she was only been polite in her manner wasn't correct and maybe she needs to do the correct course in human relations. Plane dirty uncomfortable and smelly.

1

Air Europa

Alicante to London Gatwick via Madrid with Air Europa. Possibly the worst experience on ground and inflight I've ever experienced. Flight from Alicante to Madrid was okay, though the planes are very dated for domestic flight and operated by Swift Air (ATR). After arrival in MAD discovered the flight was delayed by 1 hour. However, boarding was supposed to start 15:20, but no updates from ground staff when we were waiting until 16:00. At this point I approached ground staff to ask when to expect to depart. They flogged passengers and myself off with the flight was delayed arriving and now cleaners we late. However that plane had been sitting there on the tarmac since before original departure at 15:00. Ground staf told me to look at the screen which then the time then changed to 16:30. When mentioning what will happen as I will it looks like I will not make my next flight which had originally 2.5 hours between the ground staff just said "if it ain't Air Europa or partners we dont care". Ive never expereinced such poor attitude and rudeness in all my flying years. Eventually we boarded at 17:10 when it was stated they now have cabin crew available leaving 2.5 hours late. In air, the cabin crew almost ignored passengers and not even offered any drink during meal service which was not exectly of the best quality. I chose to to pay for anything but would be nice to be asked if you want any drink. Overall experience with this airline is appalling. Never flying this airline again.

2

EasyJet

Alicante to London Gatwick with easyJet. Good flight. Same story about the speedy boarding: with the speedy boarding you do have to skip past the normal queue a bit, so donâ€™t be too shy! In Alicante a combination of airbridge and stairs was used, in LGW airbridge Took an OK lunch at a reasonable price.

8

Vueling

Alicante to London Gatwick. First time flying Vueling, and I was bracing myself for delays having read the reviews. Pleasantly surprised by the nice experience. The flight took off on time, we were flying on a Tuesday so the plane was quite quiet. Service was fine. The only negative - we'd paid extra to put our luggage in the hold but I was carrying a rucksack into the plane. The cabin crew wouldn't let me put the rucksack in the overhead lockers because it was reserved for other passengers with small suitcases. I just found this bizarre because had we not paid extra, they would have had an additional 4 cabin suitcases to fit up there. Didn't see why we were penalised for this. All in all, though, enjoyed the flight and would book again.

1

EasyJet

Alicante to Manchester with easyJet. I am 30 weeks pregnant and unfortunately felt poorly on the flight home. Whilst in the air I had vomited, there was a lovely man who brought me some water, turned on the air con and brought me a bag. He also said if I was still too hot I could go and sit by the crew at the front where itâ€™s cooler. He then continued to check I was ok throughout the flight, he was a lovely person and I appreciated how he was!

10

Jet2.com

Alicante to Manchester. October 2025. Air bridge to aircraft so no hauling bags up steep steps. Blessing as you get older. Left slightly ahead of time. Arrived early. Reasonably comfortable seats and legroom. Lovely crew.Overall very satisfied. Try to use Jet 2 whenever possible rather than budget airlines.

5

Vueling

Alicante to Manchester. Short queue time, boarded quickly and departed on time. Good leg room. No "hard sell" of duty free or lottery tickets like some airlines. Smooth flight and early arrival at Manchester airport. 8 minutes from plane door opening to my exit from the airport. Brilliant and very happy.

8

Vueling

Alicante to Milan. Flight was cancelled due to COVID-19, Vueling email to say voucher will be issued, if I wanted refund to call them. Told to go to manage my booking and fill out form. I had an e-mail this morning to say no refund, no voucher .. nothing. They have closed my case, I cannot get through on phone. They are acting against EU laws and it seems there is nothing I or anyone else can do about it.

1

Norwegian

Alicante to Munich. Booked a return trip to Spain on short notice. Price and flight timings were good, but I was not expecting a lot. However Norwegian proved to be very decent and did not feel as low-cost as others. Comfortable seats (pitch felt bigger then e.g. on LH), on-time, crew friendly and free Wifi made the flights pass easily. Would not hesitate to book again within Europe.

8

Ryanair

Alicante today absolutely shocking they didn't seem to know what to do and check in over an hour and were just horrid staff

1

Iberia

Alicante-Madrid-Chicago-San Francisco (ALC-MAD-ORD-SFO). All legs were excellent. Alicante to Madrid short hop on A320. At Madrid Barajas airport Terminal 4-S American Airlines has a desk which is very useful for code-sharing situations. Layover in Madrid 90 minutes. Madrid to Chicago was 9 hours on A340-300 plane was clean although seats were narrow. Left about on time personnel very good service with good attitude they gave extra wine bread rolls etc. Only complaint is no personal television sets. However airline magazine is bilingual English-Spanish giving extensive opportunity to work on Spanish with excellent articles. Layover in Chicago 2 hours. Flight Chicago to San Francisco on American Airlines Boeing 737 nothing special but got me home. Luggage made it all the way to SFO on time despite short layovers.

10

Vueling

Alicia from the "marketing""Glossing over problems department" Very kind. Same reply "she " writes to every unsatisfied customer. Alicia is a robot. She responded in 15 minutes! Strange, after 9 months trying to reccop the 250 euros they scammed from me, after countless phone calls and e mails nice Alicia replies in 15 minutes! A month later they still owe me the money. Alicia for CEO!!! DON NOT FLY WITH VUELING - Rumours are they are cutting costs so much, well, it is guaranteed you will arrive late, 50 50 you will be illegally overbooked and they will not let you on your flught, and, rumours are discontent from pilots regarding the safety of their aircrafts. Do not waste your money or risk your life with this dishonest dangerous airline - Find another airline.

1

Jet2.com

Alighting from plane LS 252 at Leeds/Bradford was very poor. Waited 15 mins on plane before disembarking then stood for 25 mins on bus before it drove to Terminal. Very poor. Otherwise flight home and meal on board were very satisfactory.

3

Ryanair

Alisofi is very unhelpful agent .Did not answer in my request

1

Air Europa

All 4 flights I took with Air Europa on my recent trip to Havana via Madrid, were either late departing, late arriving or both. The transfers were chaotic and badly organised. The first flight UX1014 to Madrid left Gatwick late, arrived late and as such I ended up running for the next flight UX51 to Havana. When checking in I asked if luggage had made it on the transfer and was told by the gate crew all luggage had transferred ok. On arrival in Havana, the plane was 45 minutes late as it had no docking bay. Amidst the total chaos at Havana airport and with no assistance from any staff or Air Europa representatives I had no alternative but to wait to see if my bag turned up, after waiting 4 hours and by 12.30 am to see if my case arrived I was told â€˜no more bags, maybe laterâ€™? I queued for another hour and eventually reported the loss to lost property and was given the receipt. As a result of these delays I missed my pre paid transfer and had to hire a taxi to take me to Havana at a personal cost of $30. After numerous calls, messages to the lost property etc I was eventually reunited with the bag 5 days later â€“ when I was in Trinidad, Cuba some 3 hours away. I will not bore you with the details of the arguments I had regarding who should pay for me being reunited with the bag, enough to say when I was told I would have to pay $400 for a private taxi to bring it to me in Trinidad my patience snapped. To continue on my cycle trip I had to buy toiletries,spare clothes, bag to carry them etc all of which I don't really want or need, I had to borrow socks and other items all of which is incredibly embarrassing and inconvenient. I had been no better than a nomad for 4 days on what should have been a great holiday, begging and borrowing, carrying my possessions around in a carrier bag. In addition to the loss of my bag I actually reserved on Air Europa web site seats prior to departure (at a cost of Â£48) which I did not receive these on the return leg â€“ no explanation just â€˜this is the only seatâ€™ at check in? Despite over 40 emails and letters to the airline they continue to ignore all responsibility to the point when I call and speak to someone in English they hang up on me!Customer serivce with Air Europa doent seem to matter at all I will do everything in future to avoid flying with them. On a long haul flight there was no films available at all on any flights so beware if you are flying with them take a good book.

1

Grupo IAG

All 4 of our flights were fine in terms of comfort, punctuality and service. I feel safe with BA and that is my main reason for booking with them even though I could travel with other airlines more directly. On our return flight ATL/LHR we skipped the evening meal preferring to sleep and were looking forward to a hearty breakfast prior to arrival at LHR. Sadly we were seriously disappointed. To serve a chicken sausage in a wrap for a business class breakfast is just unacceptable. Does BA actually pay experts to design these breakfasts? Low point on an otherwise good trip.

6

Iberia

All FineUsually I only write extreme reviews but im on a roll today.Tenerife to LondonPunctual, clean and professional. Just a proper normal airline in my 2 experiences with them.

4

Jet2.com

All Good, No issues

5

Jet2.com

All Gooooooood

5

EasyJet

All I am claiming is an APD refund which is required to be refunded by law as long as I make a request. This pertains to a flight in February claimed in March, and the reality is when the refund is processed is not a big problem all I need a letter of intent so I can collect a significant claim on my travel insurance. I can't speak to them as they are not taking calls, there is no CHAT live at the moment. I sent an email 13th March where I was told it would take 28 days to respond - NOTHING, I made an online claim as well, I did receive an update again saying upto 28 days to respond but we are passed that now - why is it so difficult. Do they actually want any customers after this is all over or are they preparing to go to the wall ????

1

Ryanair

All I can say is bad service and also bad plane rides. Period

1

Jet2.com

All I can say is everything was brill good staff and good flight been with you a number of times and all good

5

Ryanair

All I can say is take Aer Lingus faults which are many and multiply them by 100 and that's Ryanair. Only flew once in March and will never ever use them again. They make Aer Lingus look good. 9 hour delay and nobody gave a damn

1

EasyJet

All I can say is what an absolute joke this airline is.... all the hassle over a cabin bag which is 1 cm to big which was in my case and wanted to charge me Â£39.99 extra, don't think so.....Single parent travelling alone with a child under 5 with disabilities so I had a rucksack and a cabin bag ..... not acceptable!!!!! but by transferring the contents of my cabin bag to a plastic carrier bag that was OK but then because my child was under 5 I was allowed another bay classed as a changing bag so yet another carrier bag allowed.... PLUS then as I had a duty free bag with me , that was allowed too..... BUT.. then I was also allowed to take a pushchair free of charge in the hold.So please forgive me for being stupid, but I could not take a rucksack and a cabin bag on the plane over a 1 cm dispute and was told I had to pay extra but I could take a rucksack and 3 large carrier bags and a pushchair for no extra cost... and checking through all the terms and conditions of this scam of an airline its completely all TRUE.So all I can say to anyone travelling with this airline is to make sure you carry your BAGS FOR LIFE PEOPLE as it could save you a lot of money at the boarding gate.

1

EasyJet

All I can say that the special assistance. In other countries are shocking. No empathy from easy jet workers in Hurghada. I am trying to get my credit moved to another booking and they are not dealing with it. They want you to phone so you pay Â£25. It's not rocket science when you are being given the email and booking number. And both parties are speaking to the same person. I wish we had more choice from Scotland. Good to see SunExpress are on it all ready booked with them and Ryanair, be glad to see the back of them.

1

Ryanair

All I have to say is PLEASE CLOSE THIS AIRLINE!!!!!! This airline is full of filthy people, their behavior towards their customers is very terrible! They are so rude and mean. Not very straightforward. If you ask a question they yell at you and they behave as rude as hell! So please close this airline. I have never experience this before, not even in very undeveloped countries!! Their ticket counter are very disrespectful so please DO NOT buy your ticket from them. Always remember that all they care about is your money even if you have paid everything prior to your trip.

1

Iberia Express

All I needed from them was for them to cancel my flight and send me proof of that so I could pass it along to my 3rd party travel insurance, but I couldn't even get them to speak with me. I paid them hundreds of dollars for a service I wouldn't receive and they couldn't even answer my many phone calls or emails. Worst customer experience ever.

1

EasyJet

All I want is a receipt for my seat and case purchase and I was told I need to wait 28 days.

1

Ryanair

All I want to do is cancel my flifght, I am not asking for a refund just to cancel. Most people would think receiving this information would be useful to Ryan Air however impossible to do, ask their chat bot ( who is apparently still learning and new!) all that happens is it tries to sell extras, and the feed back button just takes you back to the manage my booking form with no cancel button, and does not give any option to actually leave feedback.Therefore only option is to leave this review. I apologize to anyone kept waiting whwn I dont show or to any one who needs to fly but cannot book a seat, I tried to do the right thing but Ryan Air is not interested. I guess I will just have to spend a few more days deleting emails asking me to check in and buy transfers to hotels I am not staying in, in a country I am not flying to!

1

Vueling

All I want to do is cancel my flight. It is impossible to make contact by any means of communication. I have lost an hour of my life trying to navigate there website. I hope they go bust they deserve it.

1

EasyJet

All I want to do is unsubscribe to all your way too frequent marketing emails. As usual, it is difficult to do. Don't tell me to unsubscribe on the bottom of one of the many emails because I searched without success.

1

Grupo IAG

All I wanted to do was change the address that BA hold for my executive club account. They asked for proof of address, which I reluctantly sent. 8 months later, after many many emails from me, they finally did it. But they never responded to my question, which is why they would not change the address without documentary evidence. They don't need proof of address, and asking for it is excessive and breaches data protection law because they are asking for unnecessary personal data.They still refuse to answer the question, and have refused to allow me to make a complaint.

1

EasyJet

All I wanted to do was to change a name on my booking as my ex partner wasn't coming so wanted to just put my sons name on , the easyJet app is all but useless as you cannot change a name unlike other holiday apps there is no contact number on the app it just wants you to use the chat bot which again is useless it kept telling me to contact easyJet, so had to scroll through Google to find a phone number to ring , the first time I rung I waited 30 mins only to get an operative who could hardly speak a word of English and could not understand a word he was on about which is disgusting when you need someone who can speak English to convey your problem too , it got that bad I had to end the call . I did try again the next day only to be waiting 45 mins with no one answering the phone, absolute joke of customer service will never use these again

1

Ryanair

All I will say is just try getting through to them before you book and you will understand how bad this airline is!

1

EasyJet

All I would like to know is if I can take a suitcase in the hold on a flight from Inverness to Bristol as I do not have an in-date passport, just photographic driving licence.Three years ago Easyjet Inverness said I was unable to do so, even with photographic driving licence, even though their website seems to suggest you can.So I have used "chat" for advice, and was told to contact the British embassy(!) for clarification, and a phone call was ended as the call handler had no real comprehension of what I was asking, so any answer would have been taken with too much hesitation.So it's 1200 miles and 20 hours in the car then.Well done Easyjet, doing your bit for the carbon footprint then.

1

Jet2.com

All In all a perfect journeyFlight ,food greatAirline staff wonderful.

5

Jet2.com

All Jet 2 staff are helpful, courteous and friendly.Pleasure to fly with an airline which seems to care about good customer experience.

5

Jet2.com

All Jet2 Staff were very polite and friendly as well as helpful

5

Jet2.com

All Jet2 staff and crew are very helpful and friendly especially as we were travelling with wheelchair

5

Jet2.com

All Jet2 staff based in Manchester and Faro airports as well as flight staff were exceptional in regards customer service skills and approachability. Could not fault them at all. The only let down in our case was that we found that one individual of "My Way" staff at Faro airport failed in his duty of care.

5

Jet2.com

All Jet2 staff from check in, to the flight attendants, to the member of staff who lifted my suitcase from the carousel on arrival home were friendly and extremely helpful.

5

Jet2.com

All Jet2 staff that I came in contact with during my journey were friendly and polite. They were all very professional and I could not have asked for anymore

5

Jet2.com

All Jet2 staff were helpful and friendlyA really good flight experience

5

Jet2.com

All Jet2 staff were so helpful as I have a disability I have confidence that I will always be treated with care and confidence.

5

Jet2.com

All OK All on time at a reasonable cost.

5

Jet2.com

All OK Check in was a bit confusing. Flight was fine

4

Ryanair

All Ryanair check in or info desks should come with a sign in big bright flashing lights sayingABANDON ALL HOPE ALL YE WHO SEEK HELP HERENaples to Dublin flight....You must check in online...I cant use the internetYou must check in onlineYou have my passport and can see my name on your screenYou must check in onlineI cant i have no internet can I use yours?No you may notWhat should I do?Go to the consulateThe Consulate? way in the centre of Naples? when all you have to do is press a button and let me on my flight?Sorry sir desk is closed now. Bye.bye bye flight homeWell f@ck you very much.Horrible customer service. Only solace I can take is I dont work there and will never be that unhelpful or miserable to anyone. Sad people like this exist in the world. But that was probably Ryanairs employee of the month.

1

Jet2.com

All Staff including ground staff were excellent at Glasgow and Faro airports.

5

Jet2.com

All Staff were helpful , friendly .lovely to Fly with Jet 2 .

4

Lufthansa

All airline companies are struggling during COVID-19 but don't try and cheat your customers! My flight had been cancelled and I wanted a refund. Lufthansa tried to offer me a voucher but when I said I wanted my 600 euros back they told me that was not possible as I had already cancelled my flight online. After some emailing back and forth where they said my case has been closed and there was nothing to do, I had to 'threaten' to take this further as they were cheating me and I asked for proof that could show I cancelled and their confirmation showing that I had cancelled. Of course they could not provide me with that (as there was no such thing) and suddenly I was allegeable to get a refund. Still waiting for the money though.

1

Vueling

All airlines aim to deliver a good service so you can't think an airline is good purely because your flight experience was good.The real test if an airline is good is how was the customer experience when things have gone wrong & how was the problem handled by the airline.Our flight was continuously delayed until it was canceled.There was no one at Gatwick to explain what was going on as Vueling did not have a desk at the airport.The canceled flight was re-scheduled for the next day & that flight was then delayed for 3 hours.To contact Vueling in regards to compensation, you have to fill in a form on their website. Once I filled the form in & press send the page says "sorry unable to send claim" The only contact number is irrelevant as the automated voice message has a series of options that only apply to upcoming flights.It is now almost impossible to contact Vueling for a claim or to complain.I WILL NEVER FLY VUELING AGAIN!!!!

1

Jet2.com

All amazing flights on time and perfect

5

Jet2.com

All and all a good experience with jet 2Staff were good and flying out was fine .Coming back was delayed which was annoying but time was made up so all happy.The only thing I would do differently was boarding and calling groups forward I found this very selective and tiered . families and people that need support should go first which makes sense but yo have groups ABC I wasn't impressed by that and felt it was selective and a bit rude actually as people were organised and ready to board an already late plane

5

EasyJet

All answers were clear, but could be faster.

5

EasyJet

All around badly organised, boarding with a suitcase is not alloud anymore,fine for me. But now they decide to make people pay blocking the entire boarding line!!! We are now 45 minutes late

1

Jet2.com

All arrangements went smoothly and efficiently

4

Jet2.com

All arrangements went to plan. Thank you!

5

Jet2.com

All as expected except delayed return flight which made for an exhausing day.

5

Jet2.com

All aspects of flight where good. Just 1 hour delay on Return Flight was a nuisance but was probably due to the sub station fire at Heathrow affecting all UK flights.Overall my experience with Jet2 was excellent.

4

Jet2.com

All aspects of the Jet2 service was very good

5

Jet2.com

All aspects of the flight from boarding to disembarking went very well.Airport and cabin staff were most helpful especially giving assistance to our disabilities.

5

Jet2.com

All aspects really good just 1 member of staff a little rude because she was tired and told everyone who she spoke to

5

Ryanair

All been said already!Submitted request for refund and received confirmation email saying I would receive a refund. Haven't clicked on any links for vouchers and have sent numerous chasing emails regarding the refund request!It appears Ryanair have no fear from anyone whether CAA, Government, customers, potential customers, etc., as they just stick two fingers up at all those who have been loyal to them over the years. Well here's everybody's opportunity! Don't take coupons and DON'T book with this company ever again no matter how cheap the flights - If people act with integrity then companies like these can cease to exist as I'm sure will happen to Ryanair in the next 12-18 months once they realised customers cannot be treated this way as they won't accept it any longer! Welcome to a new dawn...

1

Jet2.com

All cabin crew attentive and friendly pilot kept us up to date with any events and the good news was it was a shorter journey than expected with 1 of the smoothest landings I have ever had

5

Jet2.com

All cabin crew were lovely and very helpful.Have to say seats on plane we're very uncomfortable not enough padding in them

5

Jet2.com

All check in staff and crew always very friendly,helpfull and efficient.First class service.Always plenty of leg room on Jet2 planes.

5

EasyJet

All clear, little bit difficult to get in touch with someone in person.

5

Grupo AirFrance-KLM

All cost savings have resulted in that KLM provides a discount airline service but with prices on a level of premium airlines. With the latest changes in the silver status program there is no reason for a business traveler to use KLM. Just go for the lowest price of choose a premium airline. The only plus of KLM is the service minded crew to avoid a total nightmare flight.

2

Ryanair

All costs money, fees, taxes, queue jumping, luggage (25Â£ for 15kg !!!) admin fee , sell sell sell, Sick of this company :/

1

Grupo AirFrance-KLM

All crew members were nice, good flight, no complaint there. The seats are not comfortable. The entertainment system is very poor in terms of choices and quality. Almost 1/4 of the headphones in our sector were broken. The table tray unstable. According to the wine list, we were supposed to have an aperitif. Forget it, the seat belt was on until they came with the meal. The dish labelled "beef" contained a sort of strong turkey, the potatoes not cooked enough. My wife choose vegetarian gratin - what you see is what you get. And you are supposed to cut these using wood cutlery. For breakfast, too much sugar and a wrap with mashed meat including peppers. Nice with a coffee. You will not see me again, well done.

2

EasyJet

All customer service reps are useless and all are in a rush to escape the conversation because they know they can't help.We booked flights to Jordan, but wanted to change them because of the situation with Israel. The UK Gov has just updated its travel guidelines to suggest 'only essential travel' within 3km of the Jordan/Syria border, Easyjet flies over Israeli airspace to get to Jordan, and also reports today say that Jordanian soldiers are tear gassing protestors. Many Jordanians are Palestinian refugees or have Palestinian roots, and given everything going on we want to change plans. A holiday is supposed to be a holiday, not a potential war zone.But Easyjet doesn't care. Advice was to "wait, as our policy might also change to cover flights to Jordan, depends on the upcoming change of events" - great help. The holiday is in 2 weeks...So now, I have to reschedule flights and pay Â£196 for the privilege, plus lose money because the flights are less expensive than Jordan's (and you don't get reimbursed obviously for cheaper flights...)Easyjet shouldn't be charging customers more money just for trying to avoid a potential conflict - in fact - this is them incentivising customers to remain as is and put themselves in jeopardy, just to make profits.Nice one Easyjet.

1

Jet2.com

All easy from check in to boarding and flight on time.

5

Jet2.com

All efficient and on time, only let down was LBA channeling 100 plus passengers in the pouring rain through a single door to a broken escalator, we proceeded at the pace of the oldest and slowest, greedy LBA increase volume of passengers but same old inadequate facilities.

5

Jet2.com

All excellent, especially employees

5