ManuelMC/dataset_scraping · Datasets at Hugging Face

Airline stringclasses 16 values	Review stringlengths 6 5.97k	Rating int64 1 10
Jet2.com	3 hours late taking off how's that a nice way to start your holiday would never book a flight with your lot again bunch of clowns it gives me pleasure to tell all my friends about my experience with jet 2	1
EasyJet	3 hours on hold this morning for the call to just beep and cut off. Website errors and time out issues mean no action can be taken online and any further queries that you can't answer via online methods can't be solved over the phone either as there is no way to get through to anybody.I have always favoured EJ over Ryan Air however Ryan Air were able to solve w query over another holiday in 40 minutes on online chat.Not sure how to resolve this issue with EJ but I am shocked at the appalling service they are providing (or NOT providing).	1
EasyJet	3 hours plus on hold. Coronavirus is not an excuse, many other companies have taken on extra call centre staff and route calls to home / mobile number of employees and give remote access to systems allowing employees to work from home. Very poor for such a large company - happy to take money for flights they aren't sure will go but not so happy to speak to customers about it.	1
Grupo IAG	3 hours standing in line for boarding pass. Airline would not allow me to obtain boarding pass electronically. Then they said the flight was overbooked so my adult daughter got bumped from the flight. And yes, we used VeriFLY. My flight is now delayed for at least 30 minutes. They are so unorganized and slow! Getting a seat in advanced is not performed like other airlines. You have to wait even though I paid for it. Avoid this airline at all costs! Absolute worst!	1
Wizz Air	3 hrs of delayâ€¦ not a single cap of water, ridiculous. Still waitingâ€¦ I really hope that all those silly airlines going to disappear and all those destinations will be covered by normal companies.	1
Lufthansa	3 months now I cancelled my tickets due to covid 19 but still haven't received refund. I called about 5 times but same sentence they have a backlog blabla... how hard can it be to refund all flights affected due to the china virus.	1
EasyJet	3 months on and still waiting for a refund. I'll never ever fly easyJet again!	1
EasyJet	3 months. Still waiting refund. Will try very hard not to give easyjet any future customer	1
Turkish Airlines	3 of my 4 flights with turkish airlines were delayed in this trip and my luggage never appered altough they told me it was onboard.Now they are still looking for my luggage with all my personal things. And it is because I contacted them, thet never did.I almost missed my 2 connections but I run the whole airport, very very bad situation.I cannot recognise this company any more.	1
Eurowings	3 of us paid extra for the better seats only to be told by their very rude sub contracted Menzie's staff that we are all actually sitting in the bad seats not together. The Menzie's staff said, if you have a problem call GermanWings, they don't care. Their ground staff were so rude and nearly didn't let us fly because we had complained so much. We haven't even been offered a refund or an apology. I thought Germanwings were a step up from Ryanair but, they are actually a step down.	1
Eurowings	3 out of 3 flights got wrong. they owe me a lot of money, it's been 12 weeks now and they still haven't replied to my emails nor refunded me for my cancelled flights. they even rebooked us new flight 3 months after the flight was supposed to happen!!!! never ever ever book a flight with them..	1
Ryanair	3 people return ticket to Sevilla, SpainCheapest price, arrived on time, seats slightly cramped but ok, what do you expect (I am 190cm tall).The main thing I would like them to improve on is: improved pricing transparency and reducing the amount of rubbish they try to sell to you during the online booking process.So, if you are a smart savvy shopper, I can recommend them, otherwise get what you pay more for somewhere else.	4
EasyJet	3 stars because they hid the option for cash refunds from customers which I find to be out of order and deceiving. However, I found it and requested a cash refund and they have refunded me within a month of my flights' original flight dates so I can't really complain as with COVID 19 I can imagine they have a lot to process. Forcing customers to get vouchers though is a little unethical in my opinion.	3
Lufthansa	3 tickets booked for 3 passengers to fly in December 2022, are for round trip flights booked well over a year in advance for international travel for our daughter's wedding. Since the booking was made, there have been countless flight and schedule changes requiring us to repeatedly contact customer service to accept changes and/or find alternatives as proposed by the agents and re-book on alternate flights with different airlines, timings, dates, airports etc. Despite the extensive flexibility on our end in terms of these factors, every time we called and confirmed a booking with an agent, we were left to find that the booking had either not been made, changed again, or entirely cancelled. We have evidence documenting the numerous calls lasting over 50 hours in total, as well as all the emails/screenshots of bookings from the website documenting the booking changes, as well as the flight cancellations that were made without our knowledge and were not informed of until checking ourselves. At this time, despite multiple attempts to resolve this issue, the itineraries are missing components of the journey as originally booked ie. the last leg of the trip from DEL - AMD for record locators #1 & 2. The customer service agents have not been able to resolve this and have pretty much said there is nothing they can do in terms of ensuring we have confirmed flights for the entire trip as planned and have left us hanging, without answers, and in a panic as our travel date approaches. I also intend to submit a compensation request as advised by an agent in order to be compensated for the price paid for the flights at the time of booking as well as the additional fare difference to book on ticket now with a different carrier, and making the same request to management if they are unable to resolve our problem internally, by booking us on appropriate Lufthansa/Partner flights as booked and paid for.	1
EasyJet	3 time that a fly will be cancellare, They have the biggest monopol in Europe. Thats a mess	1
Grupo AirFrance-KLM	3 unanswered emails, 7 telephone calls and still nobody can answer a very simple query.No customer service department at all!	1
Jet2.com	3-hour delay outbound (electrical storm but also techn fault involving changing planes) handled well by Jet2 personnel. Kept informed at all times.Inbound flight fine.	3
Jet2.com	3.1/2 hours later	1
EasyJet	3.5 hours before anyone answered "live chat". They clearly read the questions I had asked but because I didn't respond (as I was no longer staring at my phone after 1 hour), they ended the chat before answering the very clear questions I had asked. Will have to go through this again tomorrow. They should have at least displayed an estimated queue time!!	1
Wizz Air	3.5 hours delay with no information given or ground staff available to answer questions.	2
EasyJet	3.5 months after announcing to the press the closure of Newcastle and the immediate cancellation of all flights, today easyJet emailed me to say that I'm not entitled to a refund because my flight hasn't been cancelled. On social media they confirm that the flight isn't operating however for whatever reason they aren't able to offer a refund	1
Grupo IAG	3/10/14 London Heathrow to Dublin Flight EI155. I am fed up with the Aer Lingus bashing on this site. Whilst conceding that I am Irish and could be accused of bias on the number of occasions over the last few years I have flown with Aer Lingus I can truthfully say that the overall service has been outstanding. Flight delays are usually outside the control of the airline. The crews without exception have been warm friendly and totally professional. I have enjoyed flying with Aer Lingus and look forward to doing so again.	10
Jet2.com	3/10/24 1200hrs Flt LS190 Palma to GlasgowAs a regular client of your company for both business and pleasure purposes over many years I feel the need to express my disgust and frustration by a member of your staffs actions/behaviour today .I will absolutely undoubtedly admit that I did board the plane openly with a half can of Budweiser lager purely for thirst reasons and had one mouthful of it as I waited in the queue to board .I always purchase extra legroom seats at an emergency exit however your member of staff who I openly offered to give her ..removed the half can from me with an aggressive manner and then demanded that I move to another seat as I was under the influence of alcohol ? One sip of a half can of Budweiser ?I accepted her decision without any fuss and moved to a non extra legroom seat then to be told by other members of cabin staff that I was not allowed any alcohol with my meal as I was barred from consuming alcohol becase I sat in an emergency seat ?However I then observed another member of staff selling alcohol several times to a passenger in an emergency seat?I am really confused can you confirm your company policies on this please?Kind RegardsR.Stuart McQueenManaging DirectorRSM Trading Company Ltd.	1
Grupo IAG	3/4/2014 flight to Dublin. 3 of our group were flying from LAX and one was flying from Denver. Both flights had less than 2 hours layover in Chicago. Since you have to change terminals and go through security again this layover is just unacceptable. The LAX group barely made the flight. It was almost fully boarded when we got to the gate and we did not dilly dally at all. The flight from Denver was 20 minutes late. Our friend and 5 other people ran from Terminal 1 to Terminal 5 and arrived at the gate at 5 minutes before takeoff time. All 6 passengers were denied boarding. They watched the plane pull away from the gate. The exasperating thing is that the Aer Lingus staff at the gate take no responsibility and show no empathy for this issue. It should be noted that we arrived in Dublin 1.5 hours early. So waiting 5 minutes to board those 6 passengers would not have impacted the arrival at all. Then to make it worse on our return flight they canceled my friends upgraded meal. Their logic was "well you weren't on the flight to Dublin for your upgraded meal so we canceled your return meal". I agree with the post about the seat arm rest not going up. Not because you can't spread out but because you cannot get out of your seat to go to the bathroom. Bottom line never again and I would not recommend Aer Lingus to anyone.	3
Ryanair	30 days after they cancelled my flight and they still told me that I have to wait another 30 days for my refund. What can I say? It is Ryanair	1
EasyJet	30 days to our flight and I received an email that our flight is cancelled and we were rebooked to a new flights. Problem is that my partner and I were rebooked to different days and different time of the day.I called Easyjet to find out what's happened and I was told that the flight is not cancelled but they changed the aircraft to a different one and had to remove 13 passengers from the flight. My partner and I were those unlucky ones. Since we already booked transport and accommodation on the other end and made plans with family we had to travel on our original dates. I found flights with different operators on the original date but they were over Â£200 more expensive and Easyjet refused to pay the difference saying that it's more then 21 days to departure of our "cancelled" flight so they have no obligation to do anything!So booking with Easyjet months in advance to secure "cheap" flight is pointless as a month before departure they just remove you from a flight (either oversold the tickets, changed aircraft to a smaller one or simply profiteering by removing cheaper fares booked in advance in favour of expensive last minute bookings).The fact is Easyjet LIED in the email about the flight. Flight is still going ahead just without us.How is this even legal?Who decides which passengers are being removed and which are staying?Was it my foreign surname?So now we are left with higher cost for our holiday and lost 5 hours of holiday as we have to fly with different operator at a later time of the day.We will never use Easyjet again. There's no guarantee that they won't just remove you of your scheduled flight and left you to pick up the cost and rearranging. They simply don't care.The are the worst airline I had to deal with.	1
Jet2.com	30 min wait to disembark.	3
EasyJet	30 min wait to speak to an advisor but well worth the wait as it was my mistake that needed correcting and was speedily rectified.many thanks	4
EasyJet	30 mins of waiting for nothingI am not paid to wait for you to make your job	1
EasyJet	30 mins, no response, no queue number, no help	1
EasyJet	30 minutes and you expect me to be in front of my screen, waiting for you to answer?	1
SAS	30 minutes waiting for our bus in napoli to take our flight already delayed by 30 mn. it is 34 degrÃ©s on the macadam ....no informations, no news, just wait and shut up!!!	1
Grupo IAG	30 passengers, including No 1 son, dumped by BA at Palma Airport after midnight, 5 hrs after flight to Gatwick should have left - BA staff refused to help or assist, or even explain. All passengers forced to queue in a weird Russian Roulette game where if your boarding pass bleeped then you were allowed on, but if it bonged you were told to go away. BA The Worlds Worst Airline. Myself and my family will never use BA again because they simply don't care about their customers, and seem to get some weird satisfaction out of abusing them.	1
EasyJet	30 phone calls5 hours and 46 minutes total talk time to foreign call centre24 emails6 months later... and countingThat's what it has unsuccessfully taken for a refund so far!If I ran my business this way, I'd be bankrupt and probably brought before the law of court.The epitome of easyJet's disgraceful behaviour on Monday when the foreign call centre told me I would get a reward for my pain and suffering. I guess they're using the same call centre as LastMinute.com!I don't want a wretched reward! I just want my cash you've been holding for 6 months.Lost customer for life. Maybe Ryanair was a better shout!Never again an easyJet customer	1
Ryanair	30 pounds for 10kg check -in bag!!!! what the....!!!!!	1
EasyJet	30 waiting for a customer service agent on live chat with nothing, effing pointless	1
Ryanair	30 years and still no improvement. I am flabbergasted as to how this appalling organisation continues to exist, employee satisfaction must be in the gutter. Good luck to those that keep it afloat.	1
Ryanair	30.11.2024, Fr 2277 flight Budapest Malta. Me and my baby were flying to Malta from Budapest. My baby stroller is a cabin size Bugaboo Butterfly and we were going up the stairs of the plane, a woman came with a vest written on it like Ã‡elebi and took my stroller from my hand by force on the stairs of the plane. A woman from Ã‡elebi shouted and said this is not cabin size and ran without listening to me. Where can I complain about this woman? and how can I find her?	1
Norwegian	30/04/2029 the counter agent refused us the registration however it was still possible for her to pick us up (the police certified it to us) and 2 people registered after us.We arrived at Barcelona airport at 3pm to catch our flight (we have tickets for proof).We waited in vain for the recording of our flight which was never posted or announced.We are a family 2 adults and 3 children 3.7.12 years old you denied boarding and we lost our 5 flights to and from Barcelona via Los Angeles + our hotel reservation in Los Angeles + our trips to Millau in France via Barcelona + parking fees for our vehicle + ...We ended up homeless with 3 young children without knowing where to sleep and without money.The police told us to file a complaint against your company.The counter agent has been racist towards my husband and children.Norwegian have not complied with the IATA regulations which stipulate that the current flight must be displayed on the screens as well as the check-in door and that it is being checked in.In addition, once the recording is closed, the missing persons must be called by microphone for the last time (this 3 times).Norwegian have not offered us a housing solution or any other flight as stipulated in the regulations.None of the staff were present nor a station manager or agent to help or explain.Only the police at the airport came to listen to us.Norwegian is a racist compagny and it was a terrible experience.We are shocked !!The airport police are guarantors of our claims.	1
Ryanair	30â‚¬ extra for checkin at the airport. They say you can checkin online two hours before flight so you can choose free seats. Guess what, checkin online closed so now you have to pay 30â‚¬ per seat because "you did not checkin online"	1
Ryanair	31/07/2020 Update - have now received full refund.I am unsure where to start, we are so frustrated, disappointed, deflated and feel we are being defrauded out of our hard earned money. We were emailed on the 07/05/2020 to say our flights were cancelled due to COVID-19, we completed the refund form via the link on the email and checked online for regular up-dates. We did not call or badger Ryanair as we knew they must be inundated, we patiently waited for our refund that they updated we would receive by 31/07/2020. Today I found an email in my Junk box from Ryanair with a voucher in it, we did not ask for a voucher, we took the time to complete the REFUND form, as we knew we couldn't take a holiday for some time - furloughed - mortgage to pay, food to buy, bills etc etc. I have now been online chat and told they would process the refund now and that we would be placed back in the queue... not good enough, Ryanair have had enough time to process the refund,..its Fraudulent, where is the Customer Service - why isn't the aviation not making them sort this? You cant eve complain on Ryanair website - you get thisThis page isn't working at the momentcontactform.ryanair.com can't currently handle this request.HTTP ERROR 500	3
Ryanair	32 hours stuck in Prague airport due to imncompetance and lack of communication and rubbish handling of the problems that came with this situation, shocking for an airline carrier of this size.Don't expect them to put much care into their passangers when things go wrong.Imagine this - Ryanair sends a rescue fliight out after 24 hours, only for it to land and airport to tell us they had not sent any crew with the plane so we're not allowed to fly!Please make an informed decision of who you choose to fly with as loyalty doesnt matter and there's honestly better carries out these, even if slightly more expensive but at least you will be taken care of.Needless to say, I will not use Ryanair again.	1
EasyJet	350 crown for leg room? You can't be serious. Seriously please go bankrupt	1
EasyJet	36 hrs from my departure time and I've had no communication from EasyJet of any description regarding the status of my flight in relation to the corona virus and the Spanish lock-down. They have my email address, phone number for messages, and the app. Nothing is available on their website or app - I've tried phoning but they're not answering. It would not be difficult to put an update related to travel status/advice for the destination airport. Completely left in the dark, I'm shocked and mystified by the company's complete lack of effort and empathy. I'll do all I can to avoid travelling with them in the future and would urge anyone else to do the same. Do I not like orange - go bust easyjet or rather, noteasyjet.	1
Ryanair	3:15 hours delay. They said that we had a bit less than 3 hours to don't refund.	1
Wizz Air	3rd August Luton to Kiev return Gdansk to Luton 12th August. Excellent flights all on time no issues with our luggage read the small print and made sure we were prepared. Found FA's friendly on both legs on flight to Kiev watched as FA's skilfully placed family together once airborne. As previously mentioned we did not have the interruptions that are experienced on Ryanair. Will be flying with them again. Luton airport is pleasant but the boarding areas are something else be prepared take water something to fan yourself and lots of patience Wizz Air staff in the boarding areas were fine.	10
EasyJet	3rd flight just cancelled this year and extra expense to go from London and lost airport info parking fees. EasyJet if you're going to notify people by email the least you can do is just refund automatically instead of making me people call to request this and wait hours	1
EasyJet	3rd flight with EasyJet and every time a delay of at least 2hrs max of 4hrs if u what to get somewhere on time choose another airline !!	1
Air Europa	3rd time on Air Europa and it has been a very satisfying experience. On time, clean and modern aircraft, friendly crew on the ground and on board. Never had an issue with them and I would be happy to fly them again.	9
Grupo AirFrance-KLM	3rd time on KLM flight, 2 times flew on City Hopper with unpleasant experience and this time on World Business. Decided to try their long-haul flight and it turned out different from my last experience, although on this flight there was 1 person out of many who's still have that attitude. It make me wonder if there is difference between city hopper and world business cabin crew's quality or is it just service inconsistency? Somehow I did not expect much based on previous flight experience with them. One item on the menu was not enough to cater its business class passengers, therefore I had to choose another option. Perhaps because of the ticket booked on the same day of departure. Unlike any other airlines I have flown on, the food on this flight were served in little tiny portion but tasty. Should there be any chance to fly them in near future, would give it another try to experience other crew and service to another destinations.	7
SAS	3rd time they cancel my flight from Brussels to Stockolm. Bad bad bad experience. Do not use this company to travel	1
Ryanair	3rd time they've lost my bagsâ€¦ embarrassing.	1
Turkish Airlines	4 Flights cancelled in April due to COVID. Flights were booked in January pre COVID. MyTrip confirmed full refund in April still waiting for Turkish to refund MyTrip..Booking Ref S2H53HWe've been extremely patient and understand how busy the offices have been.. but all other bookings associated with this trip have been refunded already ( hotels/ cruise/ transport ) why have Turkish Airlines been so slow ?	1
EasyJet	4 Flights in total EDI-LTN-GVA and the same stop over on the journey home. I have no major complaints about the flights the aircraft was to an acceptable standard cabin crew were okay. Paid extra for speedy boarding more than worth it at EDI and LTN but not Geneva as speedy boarding only gets you onto the bus first so after you get on the bus all that money spent on getting there first as no speedy boarding customers can get on the aircraft before you. Consequently we were some of the last on. Except for that and the fact at the cooked cheese and ham toastie was a bit expensive a very good flights would fly with them again just be careful what airports you book speedy boarding with!	7
Grupo IAG	4 Hours before takeoff we received a Mail stating a cryptic message that there are disruptions to be expected as there is a limit on how many planes can leave at the same time. So did the capacity of the Heathrow Airport really hit British Airways by surprise, 4h before departure? Anyhow - we took the one hour delay so what - but then we have been forced to check in our Hand luggage. I travel only with hand luggage to avoid waiting for the ultra slow processing of the checked in luggage. Overall 2h later at home than planed, with really no reason, just due to incompetent people. Service level far worse then Ryanair and triple the price. Really never again. Thanks for nothing.	1
Jet2.com	4 and quarter hours of shear boredom, I hate flying...	2
Grupo IAG	4 cancellations for 1 month! Applying vouchers only to find out they don't work after new cancellation! Terrible stammers. Do not recommend to anyone in Covid restrictions.	1
Ryanair	4 days before departure I checked the app and my flight status says cancelled, so I have the opportunity to get a refund or reschedule for FREE, so i reschedule to 3 weeks later as that's the first available flight, I was charged the reschedule fee anyway. It then gets cancelled again and I call to ask where my refund from the first rescheduling is as I shouldn't have been charged in the first place and I am told the first flight wasn't cancelled. First i was frustrated that they didn't want to refund me, but now I am just sad and angry that the app clearly stated it was cancelled, but it wasn't anyway?? Obviously I wouldn't have changed my flight if it wasn't cancelled as I really need to go home and I know it's a difficult time.I have spoken to 3 support agents which has been equally unhelpful not giving me any details or explaining how the app stated cancelled but it apparently wasn't, that is not okay and misleading. I have never had any issues before with Ryanair but this is unacceptable and I have had to buy another ticket from another airline company as this one has been cancelled twice now and don't want to risk not being able to go home. That was the last time I bought a Ryanair ticket.	1
EasyJet	4 easyJet flights in 3 weeks and all 4 delayed by over an hour. Useless	1
Lufthansa	4 excellent flights on Lufthansa, Manchester-Munich-Bangkok outbound (A319/A350), Bengaluru-Frankfurt-Manchester back (747-400/A320). Comfortable seats on all flights and warm friendly professional crew, served a variety of decent meals on the long haul sectors and good choice of films to watch too. Music and TV choices were a bit lacking although as these were night flights I was happy to sleep for most of the time, got a decent sleep both ways which is always a bonus in economy! All flights on time, service pattern perfect for when we wanted to sleep / eat. Overall very happy with Lufthansa despite reading many horror reviews recently, flying with them saved us a tonne of money and I'd happily travel with them again long haul.	5
Lufthansa	4 flight in 10 days all flight delayed ðŸ˜‚ not event one was in time.	1
EasyJet	4 flights booked from Belfast City to Gatwick. Received text at 10pm to say flight departing at 7.00am is cancelled. Went straight onto Easyjet to reschedule flights NONE AVAILABE TOMORROW TO ANY LONDON AIRPORTS OR EVEN BRISTOL. TOTAL DISGRACE. HAVE TO BOOK FLIGHTS TO LONDON LUTON ON 1ST JULY. Complete day, so much extra costs on travel and accomodation also paid for.EASYJET YOU SHOULD BE ASHAMED	1
Grupo AirFrance-KLM	4 flights in 2 days and not a single one without a delay. This is the worst and communication is even worse. Keep on postponing departure time bit by bit ending up just not long enough to compensate	1
EasyJet	4 flights in 2 years - every single one heavily delayed. currently sat in kos airport flight delayed 2 hours 20 mins, if delayed further will be spending the night at the airport, no ej representative anywhere. absolutely appalling, never seen so many bad reviews, shouldn't be in business and have licence taken away by civil aviation authority	1
EasyJet	4 flights in 5 days. Journey was from Tel Aviv to Lisbon and back. One connecting flight in Geneva and on the return connecting in Milan. Each of the 4 flights had a delay. Each time was another story. Was traveling with a person considered as Special Assistance, but none was provided by the airline at any stage. All in all, EasyJet might be good to fly from one place to another, with no need to connect flights. For us, it was really cheap but had it's price by the time/delays and by the service. We will highly try to avoid flying with EasyJet.	1
EasyJet	4 flights in 5 days. Journey was from Tel Aviv to Lisbon and back. One connecting flight in Geneva and on the return connecting in Milan. Each of the 4 flights had a delay. Each time was another story. Was traveling with a person considered as Special Assistance, but none was provided by the airline at any stage.All in all, EasyJet might be good to fly from one place to another, with no need to connect flights. For us, it was really cheap but had it's price by the time/delays and by the service. We will highly try to avoid flying with EasyJet.	1
Grupo IAG	4 flights in three weeks where the staff demand my cabin bag is taken from me and other passengers despite everyone including me being within policy. Confusion and frustration abound, including the staff. Will book other airlines in the future who standby by the cab baggage policy. Excuses like "overbooked" and "full flight" are not reason to consistently fail on your commitments.	1
Ryanair	4 flyvninger pÃ¥ 9 dage. Fin service, afgang/ankomst til tiden. Value for the money.	5
Jet2.com	4 hour delay - 2 of which was spent on the runway	1
EasyJet	4 hour delay and a bus ride to Malaga. No compensation or as much as a sorry. Rubbish airline, many people struggled with luggage walking from airport to bus. easyjet said delay was due to relaying tarmac on runway when it could be done on days with no flights. The pilot said on the plane said it was because of a national holiday and airport staff did not want to work late. Do not use.	1
EasyJet	4 hour delay caused by Easy Jet and DHL luggage handlers, but blaming Medical Emergency.	1
Ryanair	4 hour delay on outbound flight with no communication, apology or compensation.1 hour late arrival on the return flight, again, with no communication, apology or compensation.Finally, Ryanair have recently introduced a policy that charges Â£7 for you to bring your carry on luggage with you on board, instead they'll take it from you and check it in. The company were also delayed in releasing our luggage.Horrible airline and service. The low price is not worth the unbearable service.	1
Grupo IAG	4 hour delay to the flight - told to process a compensation claim and my friends on different bookings did the same. Theirs have been approved, mine haven't. Customer support are shocking and not giving any update as to why. Just told me to be patient. What I don't understand is how 4 different bookings can submit a claim, 3 are approved and 1 isn't, even though it was submitted first. It's a shambles.	1
Pegasus Airlines	4 hour delay, had to pay for my own hotel and missed my appointment causing me to lose money.	1
EasyJet	4 hour queue for baggage drop at Geneva airport. According to staff it's like this every weekend for the ski season. Trash.	1
Vueling	4 hour queue to check- in, flight delayed by 3 hours to allow everyone in the queue to check in. Cancelled flight as boarding. Chaos in the airport with no staff offering any explanation. Travelling on my own with two young children- got stranded at the airport overnight with no access to warm clothing as bags left on the plane. Asked for assistance but got nothing. No transport or accommodation offered so asked for some food/water/warm blankets for my kids to sleep on the floor but they refused to help. Stuck there for 15 hours in total with two very upset, tired, hungry, cold kids. No compensation offered as this was all out of their control apparently. Taken my complaint to civil aviation as surely they cannot get away with treating customers in this way.	1
Lufthansa	4 hours flight from Munich to Tel Aviv I paid for my flight over CHF 600, economy going for a wedding. Onboard rude service and not acceptable food. I was refused second serving of water. I wanted to pay, I was told I cant pay and only one serving of drinks allowed. My luggage never arrived to Tel Aviv from Munich on Thursday September 8, today its September 11 and am flying back and my luggage is still not found, there is no information and so called hotlines are served by not knowledgeable people who knows as much as the computer screen I look at. My luggage was not loaded in Munich, I got this information via SMS on September 8th, since my flight on Thursday there were 5 more direct flights in the meantime but none brought my luggage. Their customer service hotline doesn't even know where Munich actually is.	1
Turkish Airlines	4 hours of delay at Istanbul airport and after 6 months of claiming it they have not given us the legal compensation.TK-12165192 #S1-37789494# TK-11703870TK-11703889TK-11703854 36393636 11703854TK11574580 11456509 11393645	1
Vueling	4 hours of delay at departure from Rome and 1.5 hours at return from Mallorca. No possibility to send an e-mail or to get a refund or compensation. Never seen a company without being able to contact via e-mail - only by phone for which one has to pay. They let you wait and wait. No customer service whatsoever.	1
EasyJet	4 hours on hold without a sign of anyone actually picking up my call. Our holiday was cancelled and we're supposed to be refunded, yet our card is no longer valid. Impossible to speak to anyone! Absolutely appealing customer service!	1
EasyJet	4 hours to respond	1
Jet2.com	4 hours total delay and zero compensation even in terms of food, 2 vegetarian meals available, we hadn't eaten in 12 hours, by the time we're were in the air and food available we paid 15 pounds for 2 pasta meals that had zero texture entirely mush was honestly hard to get down.	1
Ryanair	4 month refund still not dealt with. Ryanair took baggage cost twice from me(their error) told would be refunded in a few days never happened. Complaints then started lies via email started with extra charge was for a extra bag I took(didnt and proved) then it was over limit(didn't and proved) then it was in flight purchase(didn't and proved) then payment wasn't allocated to my account(provided bank authority codes and bank statement with transaction number) and now full circle Ryanair say payment was never taken. Can't speak to anyone in complaints they don't have phones customer care useless as haven't a clue. It's ok for them to fraud me out of money sure would be different if was other way! Lies and incompetence by all staff and I'm out of pocket. Wouldn't ever use them or trust them, daylight robbery!!! Avoid avoid avoid	1
Lufthansa	4 months after missing a connection, we've had no response to my numerous emails. No answers to my numerous phone calls. No answers to my Facebook messages.I am speechless how a company can simply bury its head in the sand and have pathetic customer service. The worst experience I've ever had.	1
Ryanair	4 months and counting for my refund.... terrible customer service... no communication!	1
Ryanair	4 months and still they haven't refunded.I repeatedly attempt to call... no replyI continue to contact via the 'Bot Chat' where representatives are habitually incompetent and impotent.They claim to have paid me and now require two weeks to present evidence of an ARN for the transaction.In my view... they are just avoiding payment.	1
Lufthansa	4 months and waiting for a return. The same picture as everyone else paints. Same standard answer if you even get one. We were scheduled to fly 3 days after the border closing and still have not recieved any information from them in regards to a refund. I recieved a cancellation letter from them 4 months ago and was told it would take a little longer than normal to get the refund.Like i said. Still waiting.	1
SAS	4 months have now gone waiting for my 3916 kr for the cancelled flight. Cancelled by SAS itself.I am calling and of course politely asking when do I get my money, but it seems like they dont get further ahead than the month of April. My patience have run out.	1
Grupo IAG	4 months later, no response on my claim.I have rang 5+ times, keep being told it'll only be a few more days. I have emailed, no response.There twitter team seems to act helpful when you post a negative review, until you message them - They give you NO RESPONSE. I am out hundreds of pounds because of this useless company	1
Lufthansa	4 of us booked on the same flight to Cape Town for Christmas. Lufthansa have cancelled 2 of the tickets. No explanation, no correspondence. Their call centre never answers the phone. There is no support by email, nothing.Do not waste your money with this shower.	1
Jet2.com	4 of us travelling, 2 kids and 2 adults.We sat on row 24 A, B, C, D,An entitled couple with a young child started arguing with me becouse they felt they should be able to sit together in a row of three. They actually thought that I should give up my 24 D seat and move to 23 F so they could sit together.When I explained that our seats where pre booked so we could sit together as a family they just continued to kick off until someone on row 27 who had a spare seat offered to swap with them to shut them up. This could have resulted in a physical altercation as the couple where extremely aggressive towards me and others on the plane.The staff didn't do a great deal to help, they just stayed out the way.	3
Ryanair	4 out 5 times late to take off. Late meaning at least 30 minutes. I travelled with them 20+ times so far.	2
Turkish Airlines	4 out of 4 flights delayed (seems to be a common occurrence with Turkish Airlines and far more than other airlines). Booked the longer layover to do the Tour Istanbul but because of delayed flight got to the tour 15 mins before its departure. Manager refused to let us on even though we were waiting behind someone who was let on. Claimed you need to be there 30 mins before even though it took him 10 mins to find where it says that online. Completely inflexible. Rude staff everywhere. Only flew them because of rewards programme. Will never fly them again.	1
Jet2.com	4 out of 4 flights to Dalaman in a month and every one had a delay.	3
Jet2.com	4 out of 5 due to 2 delays but other than that a great experience ðŸ‘	4
Grupo AirFrance-KLM	4 passagiers op een identieke geannuleerde vlucht. 2 passagiers krijgen keurig een voucher op hun claim (C-5778303 & C-5778286) waar ze volgens de voorwaarden recht op hadden echter van de overige 2 passagiers word de claim keer op keer (nu al 4 keer) afgewezen. C-5999188 & C-5999207) Her-openende claims waarbij de KLM medewerker refereert naar de 2 gehonoreerde claims word simpelweg genegeerd en de standaard afwijzing email word weer verstuurd door KLM customer service. De eerste claims lopen al sinds november 2022. Probeer de KLM afdeling te bellen en je staat voor 1 uur en langer in de wacht. De customer service afdeling zelf is al helemaal niet telefonisch te bereiken, dat waarschijnlijk met een reden. Op nette en gedetailleerde email met alle informatie word voor de volle 100% niet gereageerd, ik krijg geen bevestiging noch word er Ã¼berhaupt op gereageerd. Ik vlieg al 20 jaar + als Gold FD member maar nog nooit zo'n onbehoorlijke en onbeschofte service ervaren. Zolang het goed gaat is het prima maar als er een kink in de kabel komt kan je beter niet bij de KLM zijn, dan zijn ze niet thuis. Een gewaarschuwd mens telt voor 2.4 passengers on an identical cancelled flight. Two passengers received a voucher on their claim (C-5778303 & C-5778286) to which they were entitled according to the terms and conditions, but the claims of the other two passengers were denied time after time (4 times now). C-5999188 & C-5999207) Re-opening claims in which the KLM employee refers to the two approved claims is simply ignored and the standard rejection email is sent again by KLM customer service. The first claims have been pending since November 2022. Try calling the KLM department and you will be on hold for 1 hour and more. The customer service department itself is not reachable by phone at all, probably for a reason. On neat and detailed email with all information is 100% not responded, I get no confirmation nor any response at all. I have been flying for 20 years + as a Gold FD member but never experienced such an unresponsive and rude service. As long as it goes well it is fine but if there is a problem you better not be with KLM, they play hide and seek. You are warned!!!!	1
Turkish Airlines	4 people, independent of each other, missed their flight in Istanbul to Valencia (origin Manila) because no announcement for onboarding and no announcement for missing passengers was made at the gate. We were at the gate 1h, 20 min the flight departure. Additionally, the boarding was very fast and 20min before the departure, they did not allow us to get to the flight anymore because they closed the gate. We arrived late to boarding, but still in time. Boarding just finished a minute before, and the plane was still there. The staff was not only not letting us in anymore, even though this was on an important business trip/mission, they also were very unfriendly and spoke barely English. We had to buy a new flight from Istanbul to Valencia. Every person had a different price and we paid between 350 Euro up to 1000 Euro for the single flight ticket. This happened first time in my life and I can definitely not recommend this airline.	2
Turkish Airlines	4 people, independent of each other, missed their flight in Istanbul to Valencia (origin Manila) because no announcement for onboarding and no announcement for missing passengers was made at the gate. We were at the gate 1h, 20 min the flight departure. Additionally, the boarding was very fast and 20min before the departure, they did not allow us to get to the flight anymore because they closed the gate. We arrived late to the onboarding, but still in time. Boarding just finished a minute before, and the plane was still there and people not seated. Another, later flight, boarded until 5min before the departure time. The staff was not only not letting us in anymore, even though this was on an important business trip/mission, they also were very unfriendly and spoke barely English. We had to buy a new flight from Istanbul to Valencia. Every person had a different price and we paid between 350 Euro up to 1000 Euro for the single flight ticket. This happened first time in my life and I can definitely not recommend this airline.	1
Lufthansa	4 separate legs on Lufthansa and all were late. Missed a connection in Munich and trying to get someone to help was a waste of time. They also lost our bags both going to our destination and returning home. An absolute joke of an airline. I would avoid it at all costs.	1
Jet2.com	4 stars out of 5 - very pleased with check-in out and inbound. Staff smart and professional at all stages - seats a little more comfortable than Ryanair, food offerings on board not very healthy, tone of language in announcements awful! I felt like i was in kindergarten! Value for money good.	4

Jet2.com

3 hours late taking off how's that a nice way to start your holiday would never book a flight with your lot again bunch of clowns it gives me pleasure to tell all my friends about my experience with jet 2

1

EasyJet

3 hours on hold this morning for the call to just beep and cut off. Website errors and time out issues mean no action can be taken online and any further queries that you can't answer via online methods can't be solved over the phone either as there is no way to get through to anybody.I have always favoured EJ over Ryan Air however Ryan Air were able to solve w query over another holiday in 40 minutes on online chat.Not sure how to resolve this issue with EJ but I am shocked at the appalling service they are providing (or NOT providing).

1

EasyJet

3 hours plus on hold. Coronavirus is not an excuse, many other companies have taken on extra call centre staff and route calls to home / mobile number of employees and give remote access to systems allowing employees to work from home. Very poor for such a large company - happy to take money for flights they aren't sure will go but not so happy to speak to customers about it.

1

Grupo IAG

3 hours standing in line for boarding pass. Airline would not allow me to obtain boarding pass electronically. Then they said the flight was overbooked so my adult daughter got bumped from the flight. And yes, we used VeriFLY. My flight is now delayed for at least 30 minutes. They are so unorganized and slow! Getting a seat in advanced is not performed like other airlines. You have to wait even though I paid for it. Avoid this airline at all costs! Absolute worst!

1

Wizz Air

3 hrs of delayâ€¦ not a single cap of water, ridiculous. Still waitingâ€¦ I really hope that all those silly airlines going to disappear and all those destinations will be covered by normal companies.

1

Lufthansa

3 months now I cancelled my tickets due to covid 19 but still haven't received refund. I called about 5 times but same sentence they have a backlog blabla... how hard can it be to refund all flights affected due to the china virus.

1

EasyJet

3 months on and still waiting for a refund. I'll never ever fly easyJet again!

1

EasyJet

3 months. Still waiting refund. Will try very hard not to give easyjet any future customer

1

Turkish Airlines

3 of my 4 flights with turkish airlines were delayed in this trip and my luggage never appered altough they told me it was onboard.Now they are still looking for my luggage with all my personal things. And it is because I contacted them, thet never did.I almost missed my 2 connections but I run the whole airport, very very bad situation.I cannot recognise this company any more.

1

Eurowings

3 of us paid extra for the better seats only to be told by their very rude sub contracted Menzie's staff that we are all actually sitting in the bad seats not together. The Menzie's staff said, if you have a problem call GermanWings, they don't care. Their ground staff were so rude and nearly didn't let us fly because we had complained so much. We haven't even been offered a refund or an apology. I thought Germanwings were a step up from Ryanair but, they are actually a step down.

1

Eurowings

3 out of 3 flights got wrong. they owe me a lot of money, it's been 12 weeks now and they still haven't replied to my emails nor refunded me for my cancelled flights. they even rebooked us new flight 3 months after the flight was supposed to happen!!!! never ever ever book a flight with them..

1

Ryanair

3 people return ticket to Sevilla, SpainCheapest price, arrived on time, seats slightly cramped but ok, what do you expect (I am 190cm tall).The main thing I would like them to improve on is: improved pricing transparency and reducing the amount of rubbish they try to sell to you during the online booking process.So, if you are a smart savvy shopper, I can recommend them, otherwise get what you pay more for somewhere else.

4

EasyJet

3 stars because they hid the option for cash refunds from customers which I find to be out of order and deceiving. However, I found it and requested a cash refund and they have refunded me within a month of my flights' original flight dates so I can't really complain as with COVID 19 I can imagine they have a lot to process. Forcing customers to get vouchers though is a little unethical in my opinion.

3

Lufthansa

3 tickets booked for 3 passengers to fly in December 2022, are for round trip flights booked well over a year in advance for international travel for our daughter's wedding. Since the booking was made, there have been countless flight and schedule changes requiring us to repeatedly contact customer service to accept changes and/or find alternatives as proposed by the agents and re-book on alternate flights with different airlines, timings, dates, airports etc. Despite the extensive flexibility on our end in terms of these factors, every time we called and confirmed a booking with an agent, we were left to find that the booking had either not been made, changed again, or entirely cancelled. We have evidence documenting the numerous calls lasting over 50 hours in total, as well as all the emails/screenshots of bookings from the website documenting the booking changes, as well as the flight cancellations that were made without our knowledge and were not informed of until checking ourselves. At this time, despite multiple attempts to resolve this issue, the itineraries are missing components of the journey as originally booked ie. the last leg of the trip from DEL - AMD for record locators #1 & 2. The customer service agents have not been able to resolve this and have pretty much said there is nothing they can do in terms of ensuring we have confirmed flights for the entire trip as planned and have left us hanging, without answers, and in a panic as our travel date approaches. I also intend to submit a compensation request as advised by an agent in order to be compensated for the price paid for the flights at the time of booking as well as the additional fare difference to book on ticket now with a different carrier, and making the same request to management if they are unable to resolve our problem internally, by booking us on appropriate Lufthansa/Partner flights as booked and paid for.

1

EasyJet

3 time that a fly will be cancellare, They have the biggest monopol in Europe. Thats a mess

1

Grupo AirFrance-KLM

3 unanswered emails, 7 telephone calls and still nobody can answer a very simple query.No customer service department at all!

1

Jet2.com

3-hour delay outbound (electrical storm but also techn fault involving changing planes) handled well by Jet2 personnel. Kept informed at all times.Inbound flight fine.

3

Jet2.com

3.1/2 hours later

1

EasyJet

3.5 hours before anyone answered "live chat". They clearly read the questions I had asked but because I didn't respond (as I was no longer staring at my phone after 1 hour), they ended the chat before answering the very clear questions I had asked. Will have to go through this again tomorrow. They should have at least displayed an estimated queue time!!

1

Wizz Air

3.5 hours delay with no information given or ground staff available to answer questions.

2

EasyJet

3.5 months after announcing to the press the closure of Newcastle and the immediate cancellation of all flights, today easyJet emailed me to say that I'm not entitled to a refund because my flight hasn't been cancelled. On social media they confirm that the flight isn't operating however for whatever reason they aren't able to offer a refund

1

Grupo IAG

3/10/14 London Heathrow to Dublin Flight EI155. I am fed up with the Aer Lingus bashing on this site. Whilst conceding that I am Irish and could be accused of bias on the number of occasions over the last few years I have flown with Aer Lingus I can truthfully say that the overall service has been outstanding. Flight delays are usually outside the control of the airline. The crews without exception have been warm friendly and totally professional. I have enjoyed flying with Aer Lingus and look forward to doing so again.

10

Jet2.com

3/10/24 1200hrs Flt LS190 Palma to GlasgowAs a regular client of your company for both business and pleasure purposes over many years I feel the need to express my disgust and frustration by a member of your staffs actions/behaviour today .I will absolutely undoubtedly admit that I did board the plane openly with a half can of Budweiser lager purely for thirst reasons and had one mouthful of it as I waited in the queue to board .I always purchase extra legroom seats at an emergency exit however your member of staff who I openly offered to give her ..removed the half can from me with an aggressive manner and then demanded that I move to another seat as I was under the influence of alcohol ? One sip of a half can of Budweiser ?I accepted her decision without any fuss and moved to a non extra legroom seat then to be told by other members of cabin staff that I was not allowed any alcohol with my meal as I was barred from consuming alcohol becase I sat in an emergency seat ?However I then observed another member of staff selling alcohol several times to a passenger in an emergency seat?I am really confused can you confirm your company policies on this please?Kind RegardsR.Stuart McQueenManaging DirectorRSM Trading Company Ltd.

1

Grupo IAG

3/4/2014 flight to Dublin. 3 of our group were flying from LAX and one was flying from Denver. Both flights had less than 2 hours layover in Chicago. Since you have to change terminals and go through security again this layover is just unacceptable. The LAX group barely made the flight. It was almost fully boarded when we got to the gate and we did not dilly dally at all. The flight from Denver was 20 minutes late. Our friend and 5 other people ran from Terminal 1 to Terminal 5 and arrived at the gate at 5 minutes before takeoff time. All 6 passengers were denied boarding. They watched the plane pull away from the gate. The exasperating thing is that the Aer Lingus staff at the gate take no responsibility and show no empathy for this issue. It should be noted that we arrived in Dublin 1.5 hours early. So waiting 5 minutes to board those 6 passengers would not have impacted the arrival at all. Then to make it worse on our return flight they canceled my friends upgraded meal. Their logic was "well you weren't on the flight to Dublin for your upgraded meal so we canceled your return meal". I agree with the post about the seat arm rest not going up. Not because you can't spread out but because you cannot get out of your seat to go to the bathroom. Bottom line never again and I would not recommend Aer Lingus to anyone.

3

Ryanair

30 days after they cancelled my flight and they still told me that I have to wait another 30 days for my refund. What can I say? It is Ryanair

1

EasyJet

30 days to our flight and I received an email that our flight is cancelled and we were rebooked to a new flights. Problem is that my partner and I were rebooked to different days and different time of the day.I called Easyjet to find out what's happened and I was told that the flight is not cancelled but they changed the aircraft to a different one and had to remove 13 passengers from the flight. My partner and I were those unlucky ones. Since we already booked transport and accommodation on the other end and made plans with family we had to travel on our original dates. I found flights with different operators on the original date but they were over Â£200 more expensive and Easyjet refused to pay the difference saying that it's more then 21 days to departure of our "cancelled" flight so they have no obligation to do anything!So booking with Easyjet months in advance to secure "cheap" flight is pointless as a month before departure they just remove you from a flight (either oversold the tickets, changed aircraft to a smaller one or simply profiteering by removing cheaper fares booked in advance in favour of expensive last minute bookings).The fact is Easyjet LIED in the email about the flight. Flight is still going ahead just without us.How is this even legal?Who decides which passengers are being removed and which are staying?Was it my foreign surname?So now we are left with higher cost for our holiday and lost 5 hours of holiday as we have to fly with different operator at a later time of the day.We will never use Easyjet again. There's no guarantee that they won't just remove you of your scheduled flight and left you to pick up the cost and rearranging. They simply don't care.The are the worst airline I had to deal with.

1

Jet2.com

30 min wait to disembark.

3

EasyJet

30 min wait to speak to an advisor but well worth the wait as it was my mistake that needed correcting and was speedily rectified.many thanks

4

EasyJet

30 mins of waiting for nothingI am not paid to wait for you to make your job

1

EasyJet

30 mins, no response, no queue number, no help

1

EasyJet

30 minutes and you expect me to be in front of my screen, waiting for you to answer?

1

SAS

30 minutes waiting for our bus in napoli to take our flight already delayed by 30 mn. it is 34 degrÃ©s on the macadam ....no informations, no news, just wait and shut up!!!

1

Grupo IAG

30 passengers, including No 1 son, dumped by BA at Palma Airport after midnight, 5 hrs after flight to Gatwick should have left - BA staff refused to help or assist, or even explain. All passengers forced to queue in a weird Russian Roulette game where if your boarding pass bleeped then you were allowed on, but if it bonged you were told to go away. BA The Worlds Worst Airline. Myself and my family will never use BA again because they simply don't care about their customers, and seem to get some weird satisfaction out of abusing them.

1

EasyJet

30 phone calls5 hours and 46 minutes total talk time to foreign call centre24 emails6 months later... and countingThat's what it has unsuccessfully taken for a refund so far!If I ran my business this way, I'd be bankrupt and probably brought before the law of court.The epitome of easyJet's disgraceful behaviour on Monday when the foreign call centre told me I would get a reward for my pain and suffering. I guess they're using the same call centre as LastMinute.com!I don't want a wretched reward! I just want my cash you've been holding for 6 months.Lost customer for life. Maybe Ryanair was a better shout!Never again an easyJet customer

1

Ryanair

30 pounds for 10kg check -in bag!!!! what the....!!!!!

1

EasyJet

30 waiting for a customer service agent on live chat with nothing, effing pointless

1

Ryanair

30 years and still no improvement. I am flabbergasted as to how this appalling organisation continues to exist, employee satisfaction must be in the gutter. Good luck to those that keep it afloat.

1

Ryanair

30.11.2024, Fr 2277 flight Budapest Malta. Me and my baby were flying to Malta from Budapest. My baby stroller is a cabin size Bugaboo Butterfly and we were going up the stairs of the plane, a woman came with a vest written on it like Ã‡elebi and took my stroller from my hand by force on the stairs of the plane. A woman from Ã‡elebi shouted and said this is not cabin size and ran without listening to me. Where can I complain about this woman? and how can I find her?

1

Norwegian

30/04/2029 the counter agent refused us the registration however it was still possible for her to pick us up (the police certified it to us) and 2 people registered after us.We arrived at Barcelona airport at 3pm to catch our flight (we have tickets for proof).We waited in vain for the recording of our flight which was never posted or announced.We are a family 2 adults and 3 children 3.7.12 years old you denied boarding and we lost our 5 flights to and from Barcelona via Los Angeles + our hotel reservation in Los Angeles + our trips to Millau in France via Barcelona + parking fees for our vehicle + ...We ended up homeless with 3 young children without knowing where to sleep and without money.The police told us to file a complaint against your company.The counter agent has been racist towards my husband and children.Norwegian have not complied with the IATA regulations which stipulate that the current flight must be displayed on the screens as well as the check-in door and that it is being checked in.In addition, once the recording is closed, the missing persons must be called by microphone for the last time (this 3 times).Norwegian have not offered us a housing solution or any other flight as stipulated in the regulations.None of the staff were present nor a station manager or agent to help or explain.Only the police at the airport came to listen to us.Norwegian is a racist compagny and it was a terrible experience.We are shocked !!The airport police are guarantors of our claims.

1

Ryanair

30â‚¬ extra for checkin at the airport. They say you can checkin online two hours before flight so you can choose free seats. Guess what, checkin online closed so now you have to pay 30â‚¬ per seat because "you did not checkin online"

1

Ryanair

31/07/2020 Update - have now received full refund.I am unsure where to start, we are so frustrated, disappointed, deflated and feel we are being defrauded out of our hard earned money. We were emailed on the 07/05/2020 to say our flights were cancelled due to COVID-19, we completed the refund form via the link on the email and checked online for regular up-dates. We did not call or badger Ryanair as we knew they must be inundated, we patiently waited for our refund that they updated we would receive by 31/07/2020. Today I found an email in my Junk box from Ryanair with a voucher in it, we did not ask for a voucher, we took the time to complete the REFUND form, as we knew we couldn't take a holiday for some time - furloughed - mortgage to pay, food to buy, bills etc etc. I have now been online chat and told they would process the refund now and that we would be placed back in the queue... not good enough, Ryanair have had enough time to process the refund,..its Fraudulent, where is the Customer Service - why isn't the aviation not making them sort this? You cant eve complain on Ryanair website - you get thisThis page isn't working at the momentcontactform.ryanair.com can't currently handle this request.HTTP ERROR 500

3

Ryanair

32 hours stuck in Prague airport due to imncompetance and lack of communication and rubbish handling of the problems that came with this situation, shocking for an airline carrier of this size.Don't expect them to put much care into their passangers when things go wrong.Imagine this - Ryanair sends a rescue fliight out after 24 hours, only for it to land and airport to tell us they had not sent any crew with the plane so we're not allowed to fly!Please make an informed decision of who you choose to fly with as loyalty doesnt matter and there's honestly better carries out these, even if slightly more expensive but at least you will be taken care of.Needless to say, I will not use Ryanair again.

1

EasyJet

350 crown for leg room? You can't be serious. Seriously please go bankrupt

1

EasyJet

36 hrs from my departure time and I've had no communication from EasyJet of any description regarding the status of my flight in relation to the corona virus and the Spanish lock-down. They have my email address, phone number for messages, and the app. Nothing is available on their website or app - I've tried phoning but they're not answering. It would not be difficult to put an update related to travel status/advice for the destination airport. Completely left in the dark, I'm shocked and mystified by the company's complete lack of effort and empathy. I'll do all I can to avoid travelling with them in the future and would urge anyone else to do the same. Do I not like orange - go bust easyjet or rather, noteasyjet.

1

Ryanair

3:15 hours delay. They said that we had a bit less than 3 hours to don't refund.

1

Wizz Air

3rd August Luton to Kiev return Gdansk to Luton 12th August. Excellent flights all on time no issues with our luggage read the small print and made sure we were prepared. Found FA's friendly on both legs on flight to Kiev watched as FA's skilfully placed family together once airborne. As previously mentioned we did not have the interruptions that are experienced on Ryanair. Will be flying with them again. Luton airport is pleasant but the boarding areas are something else be prepared take water something to fan yourself and lots of patience Wizz Air staff in the boarding areas were fine.

10

EasyJet

3rd flight just cancelled this year and extra expense to go from London and lost airport info parking fees. EasyJet if you're going to notify people by email the least you can do is just refund automatically instead of making me people call to request this and wait hours

1

EasyJet

3rd flight with EasyJet and every time a delay of at least 2hrs max of 4hrs if u what to get somewhere on time choose another airline !!

1

Air Europa

3rd time on Air Europa and it has been a very satisfying experience. On time, clean and modern aircraft, friendly crew on the ground and on board. Never had an issue with them and I would be happy to fly them again.

9

Grupo AirFrance-KLM

3rd time on KLM flight, 2 times flew on City Hopper with unpleasant experience and this time on World Business. Decided to try their long-haul flight and it turned out different from my last experience, although on this flight there was 1 person out of many who's still have that attitude. It make me wonder if there is difference between city hopper and world business cabin crew's quality or is it just service inconsistency? Somehow I did not expect much based on previous flight experience with them. One item on the menu was not enough to cater its business class passengers, therefore I had to choose another option. Perhaps because of the ticket booked on the same day of departure. Unlike any other airlines I have flown on, the food on this flight were served in little tiny portion but tasty. Should there be any chance to fly them in near future, would give it another try to experience other crew and service to another destinations.

7

SAS

3rd time they cancel my flight from Brussels to Stockolm. Bad bad bad experience. Do not use this company to travel

1

Ryanair

3rd time they've lost my bagsâ€¦ embarrassing.

1

Turkish Airlines

4 Flights cancelled in April due to COVID. Flights were booked in January pre COVID. MyTrip confirmed full refund in April still waiting for Turkish to refund MyTrip..Booking Ref S2H53HWe've been extremely patient and understand how busy the offices have been.. but all other bookings associated with this trip have been refunded already ( hotels/ cruise/ transport ) why have Turkish Airlines been so slow ?

1

EasyJet

4 Flights in total EDI-LTN-GVA and the same stop over on the journey home. I have no major complaints about the flights the aircraft was to an acceptable standard cabin crew were okay. Paid extra for speedy boarding more than worth it at EDI and LTN but not Geneva as speedy boarding only gets you onto the bus first so after you get on the bus all that money spent on getting there first as no speedy boarding customers can get on the aircraft before you. Consequently we were some of the last on. Except for that and the fact at the cooked cheese and ham toastie was a bit expensive a very good flights would fly with them again just be careful what airports you book speedy boarding with!

7

Grupo IAG

4 Hours before takeoff we received a Mail stating a cryptic message that there are disruptions to be expected as there is a limit on how many planes can leave at the same time. So did the capacity of the Heathrow Airport really hit British Airways by surprise, 4h before departure? Anyhow - we took the one hour delay so what - but then we have been forced to check in our Hand luggage. I travel only with hand luggage to avoid waiting for the ultra slow processing of the checked in luggage. Overall 2h later at home than planed, with really no reason, just due to incompetent people. Service level far worse then Ryanair and triple the price. Really never again. Thanks for nothing.

1

Jet2.com

4 and quarter hours of shear boredom, I hate flying...

2

Grupo IAG

4 cancellations for 1 month! Applying vouchers only to find out they don't work after new cancellation! Terrible stammers. Do not recommend to anyone in Covid restrictions.

1

Ryanair

4 days before departure I checked the app and my flight status says cancelled, so I have the opportunity to get a refund or reschedule for FREE, so i reschedule to 3 weeks later as that's the first available flight, I was charged the reschedule fee anyway. It then gets cancelled again and I call to ask where my refund from the first rescheduling is as I shouldn't have been charged in the first place and I am told the first flight wasn't cancelled. First i was frustrated that they didn't want to refund me, but now I am just sad and angry that the app clearly stated it was cancelled, but it wasn't anyway?? Obviously I wouldn't have changed my flight if it wasn't cancelled as I really need to go home and I know it's a difficult time.I have spoken to 3 support agents which has been equally unhelpful not giving me any details or explaining how the app stated cancelled but it apparently wasn't, that is not okay and misleading. I have never had any issues before with Ryanair but this is unacceptable and I have had to buy another ticket from another airline company as this one has been cancelled twice now and don't want to risk not being able to go home. That was the last time I bought a Ryanair ticket.

1

EasyJet

4 easyJet flights in 3 weeks and all 4 delayed by over an hour. Useless

1

Lufthansa

4 excellent flights on Lufthansa, Manchester-Munich-Bangkok outbound (A319/A350), Bengaluru-Frankfurt-Manchester back (747-400/A320). Comfortable seats on all flights and warm friendly professional crew, served a variety of decent meals on the long haul sectors and good choice of films to watch too. Music and TV choices were a bit lacking although as these were night flights I was happy to sleep for most of the time, got a decent sleep both ways which is always a bonus in economy! All flights on time, service pattern perfect for when we wanted to sleep / eat. Overall very happy with Lufthansa despite reading many horror reviews recently, flying with them saved us a tonne of money and I'd happily travel with them again long haul.

5

Lufthansa

4 flight in 10 days all flight delayed ðŸ˜‚ not event one was in time.

1

EasyJet

4 flights booked from Belfast City to Gatwick. Received text at 10pm to say flight departing at 7.00am is cancelled. Went straight onto Easyjet to reschedule flights NONE AVAILABE TOMORROW TO ANY LONDON AIRPORTS OR EVEN BRISTOL. TOTAL DISGRACE. HAVE TO BOOK FLIGHTS TO LONDON LUTON ON 1ST JULY. Complete day, so much extra costs on travel and accomodation also paid for.EASYJET YOU SHOULD BE ASHAMED

1

Grupo AirFrance-KLM

4 flights in 2 days and not a single one without a delay. This is the worst and communication is even worse. Keep on postponing departure time bit by bit ending up just not long enough to compensate

1

EasyJet

4 flights in 2 years - every single one heavily delayed. currently sat in kos airport flight delayed 2 hours 20 mins, if delayed further will be spending the night at the airport, no ej representative anywhere. absolutely appalling, never seen so many bad reviews, shouldn't be in business and have licence taken away by civil aviation authority

1

EasyJet

4 flights in 5 days. Journey was from Tel Aviv to Lisbon and back. One connecting flight in Geneva and on the return connecting in Milan. Each of the 4 flights had a delay. Each time was another story. Was traveling with a person considered as Special Assistance, but none was provided by the airline at any stage. All in all, EasyJet might be good to fly from one place to another, with no need to connect flights. For us, it was really cheap but had it's price by the time/delays and by the service. We will highly try to avoid flying with EasyJet.

1

EasyJet

4 flights in 5 days. Journey was from Tel Aviv to Lisbon and back. One connecting flight in Geneva and on the return connecting in Milan. Each of the 4 flights had a delay. Each time was another story. Was traveling with a person considered as Special Assistance, but none was provided by the airline at any stage.All in all, EasyJet might be good to fly from one place to another, with no need to connect flights. For us, it was really cheap but had it's price by the time/delays and by the service. We will highly try to avoid flying with EasyJet.

1

Grupo IAG

4 flights in three weeks where the staff demand my cabin bag is taken from me and other passengers despite everyone including me being within policy. Confusion and frustration abound, including the staff. Will book other airlines in the future who standby by the cab baggage policy. Excuses like "overbooked" and "full flight" are not reason to consistently fail on your commitments.

1

Ryanair

4 flyvninger pÃ¥ 9 dage. Fin service, afgang/ankomst til tiden. Value for the money.

5

Jet2.com

4 hour delay - 2 of which was spent on the runway

1

EasyJet

4 hour delay and a bus ride to Malaga. No compensation or as much as a sorry. Rubbish airline, many people struggled with luggage walking from airport to bus. easyjet said delay was due to relaying tarmac on runway when it could be done on days with no flights. The pilot said on the plane said it was because of a national holiday and airport staff did not want to work late. Do not use.

1

EasyJet

4 hour delay caused by Easy Jet and DHL luggage handlers, but blaming Medical Emergency.

1

Ryanair

4 hour delay on outbound flight with no communication, apology or compensation.1 hour late arrival on the return flight, again, with no communication, apology or compensation.Finally, Ryanair have recently introduced a policy that charges Â£7 for you to bring your carry on luggage with you on board, instead they'll take it from you and check it in. The company were also delayed in releasing our luggage.Horrible airline and service. The low price is not worth the unbearable service.

1

Grupo IAG

4 hour delay to the flight - told to process a compensation claim and my friends on different bookings did the same. Theirs have been approved, mine haven't. Customer support are shocking and not giving any update as to why. Just told me to be patient. What I don't understand is how 4 different bookings can submit a claim, 3 are approved and 1 isn't, even though it was submitted first. It's a shambles.

1

Pegasus Airlines

4 hour delay, had to pay for my own hotel and missed my appointment causing me to lose money.

1

EasyJet

4 hour queue for baggage drop at Geneva airport. According to staff it's like this every weekend for the ski season. Trash.

1

Vueling

4 hour queue to check- in, flight delayed by 3 hours to allow everyone in the queue to check in. Cancelled flight as boarding. Chaos in the airport with no staff offering any explanation. Travelling on my own with two young children- got stranded at the airport overnight with no access to warm clothing as bags left on the plane. Asked for assistance but got nothing. No transport or accommodation offered so asked for some food/water/warm blankets for my kids to sleep on the floor but they refused to help. Stuck there for 15 hours in total with two very upset, tired, hungry, cold kids. No compensation offered as this was all out of their control apparently. Taken my complaint to civil aviation as surely they cannot get away with treating customers in this way.

1

Lufthansa

4 hours flight from Munich to Tel Aviv I paid for my flight over CHF 600, economy going for a wedding. Onboard rude service and not acceptable food. I was refused second serving of water. I wanted to pay, I was told I cant pay and only one serving of drinks allowed. My luggage never arrived to Tel Aviv from Munich on Thursday September 8, today its September 11 and am flying back and my luggage is still not found, there is no information and so called hotlines are served by not knowledgeable people who knows as much as the computer screen I look at. My luggage was not loaded in Munich, I got this information via SMS on September 8th, since my flight on Thursday there were 5 more direct flights in the meantime but none brought my luggage. Their customer service hotline doesn't even know where Munich actually is.

1

Turkish Airlines

4 hours of delay at Istanbul airport and after 6 months of claiming it they have not given us the legal compensation.TK-12165192 #S1-37789494# TK-11703870TK-11703889TK-11703854 36393636 11703854TK11574580 11456509 11393645

1

Vueling

4 hours of delay at departure from Rome and 1.5 hours at return from Mallorca. No possibility to send an e-mail or to get a refund or compensation. Never seen a company without being able to contact via e-mail - only by phone for which one has to pay. They let you wait and wait. No customer service whatsoever.

1

EasyJet

4 hours on hold without a sign of anyone actually picking up my call. Our holiday was cancelled and we're supposed to be refunded, yet our card is no longer valid. Impossible to speak to anyone! Absolutely appealing customer service!

1

EasyJet

4 hours to respond

1

Jet2.com

4 hours total delay and zero compensation even in terms of food, 2 vegetarian meals available, we hadn't eaten in 12 hours, by the time we're were in the air and food available we paid 15 pounds for 2 pasta meals that had zero texture entirely mush was honestly hard to get down.

1

Ryanair

4 month refund still not dealt with. Ryanair took baggage cost twice from me(their error) told would be refunded in a few days never happened. Complaints then started lies via email started with extra charge was for a extra bag I took(didnt and proved) then it was over limit(didn't and proved) then it was in flight purchase(didn't and proved) then payment wasn't allocated to my account(provided bank authority codes and bank statement with transaction number) and now full circle Ryanair say payment was never taken. Can't speak to anyone in complaints they don't have phones customer care useless as haven't a clue. It's ok for them to fraud me out of money sure would be different if was other way! Lies and incompetence by all staff and I'm out of pocket. Wouldn't ever use them or trust them, daylight robbery!!! Avoid avoid avoid

1

Lufthansa

4 months after missing a connection, we've had no response to my numerous emails. No answers to my numerous phone calls. No answers to my Facebook messages.I am speechless how a company can simply bury its head in the sand and have pathetic customer service. The worst experience I've ever had.

1

Ryanair

4 months and counting for my refund.... terrible customer service... no communication!

1

Ryanair

4 months and still they haven't refunded.I repeatedly attempt to call... no replyI continue to contact via the 'Bot Chat' where representatives are habitually incompetent and impotent.They claim to have paid me and now require two weeks to present evidence of an ARN for the transaction.In my view... they are just avoiding payment.

1

Lufthansa

4 months and waiting for a return. The same picture as everyone else paints. Same standard answer if you even get one. We were scheduled to fly 3 days after the border closing and still have not recieved any information from them in regards to a refund. I recieved a cancellation letter from them 4 months ago and was told it would take a little longer than normal to get the refund.Like i said. Still waiting.

1

SAS

4 months have now gone waiting for my 3916 kr for the cancelled flight. Cancelled by SAS itself.I am calling and of course politely asking when do I get my money, but it seems like they dont get further ahead than the month of April. My patience have run out.

1

Grupo IAG

4 months later, no response on my claim.I have rang 5+ times, keep being told it'll only be a few more days. I have emailed, no response.There twitter team seems to act helpful when you post a negative review, until you message them - They give you NO RESPONSE. I am out hundreds of pounds because of this useless company

1

Lufthansa

4 of us booked on the same flight to Cape Town for Christmas. Lufthansa have cancelled 2 of the tickets. No explanation, no correspondence. Their call centre never answers the phone. There is no support by email, nothing.Do not waste your money with this shower.

1

Jet2.com

4 of us travelling, 2 kids and 2 adults.We sat on row 24 A, B, C, D,An entitled couple with a young child started arguing with me becouse they felt they should be able to sit together in a row of three. They actually thought that I should give up my 24 D seat and move to 23 F so they could sit together.When I explained that our seats where pre booked so we could sit together as a family they just continued to kick off until someone on row 27 who had a spare seat offered to swap with them to shut them up. This could have resulted in a physical altercation as the couple where extremely aggressive towards me and others on the plane.The staff didn't do a great deal to help, they just stayed out the way.

3

Ryanair

4 out 5 times late to take off. Late meaning at least 30 minutes. I travelled with them 20+ times so far.

2

Turkish Airlines

4 out of 4 flights delayed (seems to be a common occurrence with Turkish Airlines and far more than other airlines). Booked the longer layover to do the Tour Istanbul but because of delayed flight got to the tour 15 mins before its departure. Manager refused to let us on even though we were waiting behind someone who was let on. Claimed you need to be there 30 mins before even though it took him 10 mins to find where it says that online. Completely inflexible. Rude staff everywhere. Only flew them because of rewards programme. Will never fly them again.

1

Jet2.com

4 out of 4 flights to Dalaman in a month and every one had a delay.

3

Jet2.com

4 out of 5 due to 2 delays but other than that a great experience ðŸ‘

4

Grupo AirFrance-KLM

4 passagiers op een identieke geannuleerde vlucht. 2 passagiers krijgen keurig een voucher op hun claim (C-5778303 & C-5778286) waar ze volgens de voorwaarden recht op hadden echter van de overige 2 passagiers word de claim keer op keer (nu al 4 keer) afgewezen. C-5999188 & C-5999207) Her-openende claims waarbij de KLM medewerker refereert naar de 2 gehonoreerde claims word simpelweg genegeerd en de standaard afwijzing email word weer verstuurd door KLM customer service. De eerste claims lopen al sinds november 2022. Probeer de KLM afdeling te bellen en je staat voor 1 uur en langer in de wacht. De customer service afdeling zelf is al helemaal niet telefonisch te bereiken, dat waarschijnlijk met een reden. Op nette en gedetailleerde email met alle informatie word voor de volle 100% niet gereageerd, ik krijg geen bevestiging noch word er Ã¼berhaupt op gereageerd. Ik vlieg al 20 jaar + als Gold FD member maar nog nooit zo'n onbehoorlijke en onbeschofte service ervaren. Zolang het goed gaat is het prima maar als er een kink in de kabel komt kan je beter niet bij de KLM zijn, dan zijn ze niet thuis. Een gewaarschuwd mens telt voor 2.4 passengers on an identical cancelled flight. Two passengers received a voucher on their claim (C-5778303 & C-5778286) to which they were entitled according to the terms and conditions, but the claims of the other two passengers were denied time after time (4 times now). C-5999188 & C-5999207) Re-opening claims in which the KLM employee refers to the two approved claims is simply ignored and the standard rejection email is sent again by KLM customer service. The first claims have been pending since November 2022. Try calling the KLM department and you will be on hold for 1 hour and more. The customer service department itself is not reachable by phone at all, probably for a reason. On neat and detailed email with all information is 100% not responded, I get no confirmation nor any response at all. I have been flying for 20 years + as a Gold FD member but never experienced such an unresponsive and rude service. As long as it goes well it is fine but if there is a problem you better not be with KLM, they play hide and seek. You are warned!!!!

1

Turkish Airlines

4 people, independent of each other, missed their flight in Istanbul to Valencia (origin Manila) because no announcement for onboarding and no announcement for missing passengers was made at the gate. We were at the gate 1h, 20 min the flight departure. Additionally, the boarding was very fast and 20min before the departure, they did not allow us to get to the flight anymore because they closed the gate. We arrived late to boarding, but still in time. Boarding just finished a minute before, and the plane was still there. The staff was not only not letting us in anymore, even though this was on an important business trip/mission, they also were very unfriendly and spoke barely English. We had to buy a new flight from Istanbul to Valencia. Every person had a different price and we paid between 350 Euro up to 1000 Euro for the single flight ticket. This happened first time in my life and I can definitely not recommend this airline.

2

Turkish Airlines

4 people, independent of each other, missed their flight in Istanbul to Valencia (origin Manila) because no announcement for onboarding and no announcement for missing passengers was made at the gate. We were at the gate 1h, 20 min the flight departure. Additionally, the boarding was very fast and 20min before the departure, they did not allow us to get to the flight anymore because they closed the gate. We arrived late to the onboarding, but still in time. Boarding just finished a minute before, and the plane was still there and people not seated. Another, later flight, boarded until 5min before the departure time. The staff was not only not letting us in anymore, even though this was on an important business trip/mission, they also were very unfriendly and spoke barely English. We had to buy a new flight from Istanbul to Valencia. Every person had a different price and we paid between 350 Euro up to 1000 Euro for the single flight ticket. This happened first time in my life and I can definitely not recommend this airline.

1

Lufthansa

4 separate legs on Lufthansa and all were late. Missed a connection in Munich and trying to get someone to help was a waste of time. They also lost our bags both going to our destination and returning home. An absolute joke of an airline. I would avoid it at all costs.

1

Jet2.com

4 stars out of 5 - very pleased with check-in out and inbound. Staff smart and professional at all stages - seats a little more comfortable than Ryanair, food offerings on board not very healthy, tone of language in announcements awful! I felt like i was in kindergarten! Value for money good.

4