Airline
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10
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Lufthansa
|
4 weeks ago on Sept 28th we flew from Frankfurt to LA. Our flight had originally been with KLM from Amsterdam to LA but we missed it as our connecting flight into Schipol was delayed. Great start.So we had to fly from Amsterdam to Frankfurt where we had a very tight to transfer for our LA flight. We had bought super comfort seats with KLM. We were given standard economy with Lufthansa.The plane was an ancient 747 . We were allocated middle seats. Legroom and width was minimal ( I'm of average build). It was all downhill from the start: seats, entertainment, food were all awful. The food was really poor - some Bavarian sausage thing which was luke warm and effectively inedible. By the look of all the other passengers around me their meals were atrocious too.We were offered one drink with the meal and then nothing until 9 hours later when descending into LA. It was 11 hours of endurance. Most of all it was the staff - it wasn't that they didn't care but that they were past caring. Almost " We've got a lousy product just suck it up!" - shame I feel sorry for them.On landing (Saturday) our bags weren't there ( despite having had 24 hours to coordinate from Schiphol). My wife's bag arrived eventually on the Monday and my bag arrived on the Tuesday. Lots of visits to stores to buy the necessities ( the compensation process is a nightmare).I've given it 2 stars vs 1 because it landed on time.
| 2
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Ryanair
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4 x Adult flights booked to Faro, I have already changed from Barcelona to Faro free of charge & praised you for being really helpful. 2 weeks after changed to Faro Portugal taken off the travel corridor & your answer to this nothing you can do as I've already changed once, surely if the travel corridor changed after I changed the flights this should stand for no change fee, I wonder how much money the scam company are making out of hard working people disgust me.
| 1
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Ryanair
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4 x family bookings to Austria for son's/brother's wedding. Flights all cancelled due to covid. We understood that .But, as if not sad enough to miss his wedding, we are all still waiting for refunds, we don't want vouchers, and they ignore our emails. The one family member who booked BA ( sensible girl !) got her refund in 2 weeks, months ago ! Why can't Ryanair treat it's customers in the same way ? No confidence to ever book with Ryanair again. PLEASE REFUND US & ALL YOUR CUSTOMERS ! I have been much more polite in this review than I really want to be.!
| 1
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Norwegian
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4 years waiting for a refund for a flight cancelled by covid. we're way past the deadline. Despite my multiple call, the only response I received was "we're sorry"!It's absurd!flight : VO34M3airline NorwegianParis-los AngelesTravel date: 21/09/2020 to 07/10/20204 personsAmount : €1,797.64
| 1
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Ryanair
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4**** for Ryanairand 1* for Agata (rude member of staff from Stansted Airport)When boarding, the member of Ryanair staff asked to put the bag into the frame, and it would fit there fully itself except 2 wheel which was stick out slightly, around 1-2cm (as I have checked the size of the bag before buying).I have advised the member of staff Agata about the health condition (which I can prove documentary). Also that wheels can be removed and it's only for making it easier to handle.She didn't listen me at all and I was told in a rude manner that I will be either refused to be boarded, or I need to pay for this, which my partner did.I was flying multiple times with Ryanair with this bag (always with great experience and happy with service provided, including helpful and friendly), and it was always acceptable as cabin bag. This bag is the smallest available on the market fitted with wheels. I have bought it specifically for Ryanair flights, as unfortunately due to my health condition I can't carry shoulder hanging or hand held bag, but only one with wheels.This is the first time happened to me, and we were really shocked with manners and rude talking in front of other customers.Such treating of myself ruined the beginning of my holiday and you should pay more attention, as this behaviour of member of staff damages Ryanair's reputation.I'm pretty sure that persons like Agata will experience such unfair behaviour to themselves as well, as bad things come back to the peoples who act in such way.
| 3
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Ryanair
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4+ hours flight from edinburgh to lanzarote in the worst seat ever, complained to ryanair on returning home about our seat, bars where potruding into your back and the cushioning was paper thin. replies from them was useless so i emailled directly to ceo michael o,leary, probably his pa would pick this up ,but no answer from them either, would have like acknowledment or apology of some description, but i did state its about time his older planes had the seats replaced or at least maintenance on them.
| 1
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Ryanair
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4-5 hours before departure of the flight I attempted to check in multiple times using the airline's smartphone app. Unfortunately, the app kept crashing and closing whenever I tried to complete the process.Unable to resolve the issue through the app, I attempted to contact customer service by phone but was unable to speak with a representative. Consequently, I decided to wait until I reached the airport to seek assistance at the check-in desk.Upon arrival, I encountered a lengthy queue with only one staff member attending to customers. Despite my urgency to check in before the deadline, I was instructed to wait in line.After enduring a 40-minute wait, it was finally my turn. However, by this time, the check-in had closed, leaving me with no option but to pay £55 to print my boarding pass.The staff member informed me that they were unable to assist further and advised me to file a claim to request a refund.Adding to the frustration, the flight was also delayed by 40 minutes, highlighting discrepancies in the airline's stated check-in closing time.Despite my efforts to seek resolution by contacting support, my request for a refund was denied.This experience has left me deeply disappointed. I caution against booking with this airline, as the savings made on fares may ultimately be outweighed by unexpected fees and subpar service.
| 1
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EasyJet
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4-hour delay for a 1-hour domestic flight. No compensation, as it was said to be a traffic control error. Other airlines were running fine.
| 1
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EasyJet
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4/11/21 ALICANTE AIRPORT:WE WERE UNABLE TO COMPLETE THE LOCATER FORM VIA GOV WEBSITE DUE TO TECHNICAL ISSUES NOT OF OUR MAKING, AS A RESULT THEY WOULDN'T LET US BOARD THE FLIGHT, STAFF WERE OVEERWHEWLMED SOME UNINTERESTED IN OUR AND OTHER PASSENGERS PROBLEMS WITH THIS, THE SECURITY GUY WAS DELIBERATLY WINDING PEOPLE UP , WHO COULDNT FLY. ONE WOMAN WAS SO DISTRESSED AS THEY WOULDNT ACCEPT PAPER COPIES OF HER VACCINATIONS , SHE WAS IN TEARS .. THEY WERE NOT BOTHERED IN THE SLIGHTEST. WORST CUSTOMER SERVICE EVER . OTHER PASSENGERS IN SIMILAR SITUATIONS, A COUPLE WHO STILL COULDNT BOARD AGFTER HAVING PAID FOR REPEAT COVID TESTS AT AIRPORT DUE TO TECHNICAL ERRORS , A WOMAN WITH HER ELDERLEY MOTHER IN A WHHELCHAIR WASNT ABLE TO FLY HOME , STAFF DIDNT CARE!WE ASKED TO BE TRANSFERED ONTO NEXT FLIGHT HOPING WE COULD COMPLETE FORM BY THEN , NO WE WOULD HAVE TO PAY AGAIN, I ASKED WHETHER MY ADDITIONAL LUGGAGE ALLOWANCE COULD BE TRANSFEREED OVER ( I HAD PAID AN ADDITIONAL £30) AGAIN NO! WE DECIDED TO GO WITH JET2: OH MY THE DIFFERENCE THEY COULDNT HAVE BEEN MORE HELPFUL HELPED WITH FORM, EMPATHIC, UPGRADED US FOR FREE TO AN EXTRA LEGROOM SEAT, THE BOARDING WAS CALM , ORGANISED THE STAFF POLITE WARM AND WELCOMING.. THE EXACT OPPOSITE OF EASY JET! WELL NEVER AGAIN, EASY JET USED TO BE OUR GO TO AIRLINE AND RYAN AIR WAS ON THE NO GO LIST BUT ITS JET2 ALL THE WAY THEY WERE FANTASTIC! WHATS HAPPENED TO THIS COMPANY GONE TO THE DOGS BIG TIME! IM SURE ITS ALL A MONEY MAKING THING!
| 1
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Grupo IAG
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4/4 flights we booked this holiday were delayed about 1-2 hours. No wifi available on 2 of 4 flights Food and drinks very basic and expensive. Cannot recommend
| 1
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Jet2.com
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4/4/25 despite for years ALWAYS travelling with JET2 this time due to there lack of interest/response we are travelling with TUI, they showed interest and considerable customer care.Response received just a standard Fob Off requesting me to call THEM????Received a price of £5700 total on Monday 30/3, tried to book on Tuesday 1/4 price had increased by OVER £500.What a rip off?
| 1
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Jet2.com
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40 minuetes late as a result we missed our taxi at the airport. everyone was on board but we did not take off.very disapointing.
| 4
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Jet2.com
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40 minutes late sitting g on a plane with no air-conditioning not a ni experience
| 3
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Vueling
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40 minutes late, no explanation. Pants.
| 2
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Ryanair
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4188397/ACCFTH OTA!!!!!still waiting for my refund was told 20 working days which will have been the 30th april still no refund then to be told that there bank rejected the payment????? now they say a new payment has been made and will be processed in 28 working days customer service is a disgrace
| 1
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Lufthansa
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425€ for a round trip on a 2hrs domestic flight in Europe, booked a month in advance. Flight should've taken off during the week. Economy, no luggage.One of the flights gets cancelled.I have to call because the chat bot either offers flights with 1 night lay over or gets stuck.After 1h, because the calls drop 3 times, I manage to get a 4.25hs connection flight, for 2 days after. The alternative was another day delay.In can understand that things happen, but considering the price, the fact that I had to delay the trip of 2 days and got a flight that I would've paid probably half otherwise, I'd expect a little more care for the customer than a "the company offers already free rebooking, no upgrades possible because cancellations happen all the time".Honestly, if I had a choice I would not fly with the company anymore, not for that price.
| 1
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Jet2.com
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45 min delayed departure , other than that a straightforward return flight .
| 5
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EasyJet
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45 minutes no response! Very poor.
| 1
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Lufthansa
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48 h before my flight TLS DUS TLS they sms me stating my flights are cancelled du to cabin crew strike. I received no offer from airline to rebook me on DUS TLS on the same day 13.03.2024 meanwhile there are other flights available!I had to book another ticket with another airlines for 320 E.Finally :Lufthansa 550 EReplacement airline : 320 E.Total 870 EAVOID LUFTHANSA !AWFUL AWFUL AWFUL!
| 1
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Lufthansa
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48 hour delay due to missed connection at Frankfurt. 2 hour queue into the early hours at the only Lufthansa service desk open. Agent would not rebook us so further airport visits necessary to do this and ensure luggage was routed correctly. Service desk seriously understaffed with willing but unhelpful staff.In fairness to Lufthansa we were provided with basic hotel for two nights - at Wiesbaden, 30 km from the airport.But subsequent contact with Lufthansa customer relations has been a waste of our time. They just hide behind a blanket statement that the relevant EC regulatory compensation does not apply to non EU long haul flights. No consideration given to our lost holiday costs and delays.Connecting long haul Discover Airline )a subsidiary of Lufthansa) flight Frankfurt/Windhoek return indescribably uncomfortable with the worst long haullegroom and food we've experienced.
| 1
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Lufthansa
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48 hours before flying, LH requested that we fill up on internet a survey about our Covid status, uploading our double vaccination status. So did we. The day before we received an email denying the validity of our surveys, and adding a lot of stress. At the gate everything was double checked, and was OK. Suddenly a boss decided that passenger documentation had to be checked again (10 mn before boarding time). No explanation was given. Only 2 employees were allocated to that job, and 3 remained smiling and chatting. When more than 50 % of the pax were queuing for this 2nd check, boarding was announced, and panic was installed. Lh does not seem to realize that Covid is already stressing by itself, and that one of the airline duty is to low down the level of stress.
| 2
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Wizz Air
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48€ if you do not do the online check in. The company does not write this information on the ticket. They say they write it when you purchase the ticket. But I haven’t seen it. This means that you have to read even the small writing and every little detail when you book. They charge you 50€ if you bring a 10kg trolley on board. You can only take a backpack. I have never seen so many people complaining about penalties for weight and similar stuff. Beware of this company.
| 1
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Wizz Air
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4h de vol 3h rettardé
| 1
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Pegasus Airlines
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4hour delay on way to Istanbul, no information or reason to the delay. 3min late to check in on return - wouldn't allow us to board the flight - no compassion or humanity - expected us to pay out for new tickets for 6 passengers! Information on screen is incorrect so ask staff where you should be queuing! Seeking compensation for delay - judging by the comments not sure if we will get anything.
| 1
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Grupo IAG
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4hr 20min flight at 7pm from. Rhodes greece, the food and drink trolley eventually got to us almost 3 hours into the flight, the had no evening food at all, my daughter had a tea and porridge and my wife had a warm can of wine.. No ice either. I asked why it was so slow they said it was very busy 🤷 I mean it's not their first rodeo! Utterly useless no apologies just left wondering why we were treated lesser than the other passengers. Get a trolley both ends of rhe plane BA otherwise those at the back get forgotten about.
| 1
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EasyJet
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4hrs and 10 mins on Easyjet phone line. Surely there is some sort of regulation in regards to these phonelines. If you ask me it is simply recorded music and the phone lines are turned off. Was due to go to Portugal on 2nd Aug though given the limited info from FCO and Easyjet thought it best to rearrange to next year. They advised that you had the ability to do this online so I attempted this and it only let me change the outgoing flight. So I am stuck with a return flight that I will not be using. If your customer service is so bad surely you should make an effort on the technology front at least. Why not do what other businesses do and allocate staff that are unable to work to their customer service??
| 1
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Ryanair
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4th July 6 hour delay at Arrecife. Today. 7th September at least 2 and a half hours delay at Alicante. Both times told with one hours notice' ie after I arrived at the airport. Both times same excuse, traffic control Europe. Both times only Ryanair British flights affected. Why can't Ryanair just be honest and admit their dervice is rubbish
| 1
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Ryanair
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4th July: Delayed departure (FR2446) from Leeds to Malaga due to winds (ok not ok but understandable). The bit(s) that were not ok…(1) the complete and utter lack of any meaningful info in the terminal. Completely incorrect info which had to have been known; as despite the flight delayed for the 5th time and new estimates - by checking the flight radar app it was clear the bloody inbound plane had not even left Manchester!! Why lie and mislead?! Just be HONEST. Perhaps take a look at the CCTV of the terminal and maybe do some reflection on what you see. Shambles…….elderly customers, young children… ground crew and later the air crew couldn't give a toss.(2) the disgraceful attitude of the crew, in particular a Spanish lady who was mardy, slamming doors, huffing and all around being irritated.. think she was the lead? Long hair, black tied shoe lace shoes. I completely understand she was probably later home herself, but instead of being compassionate and reminding herself she was in the same situation as us ALL, clearly she was the only one affected by it all. She made faces at one customer behind her back also. The pilot and crew made not one announcement to acknowledge the 3.5hr late departure. How awful is that? Shame on you Ryan Air.
| 1
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Wizz Air
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4th October, 17:30, Luton airport.The worst customer service I ever experienced in my whole life. Whizz's supervisor, a white lady with black hair and blue eyes, was rude and threatened my husband and me.It was our first time travelling by Whizz, and we couldn't do the check-in online. So we decided to ask for help at the airport, 3 hours before the plane departed.We said, "Hello, how are you today?" but she was unable to look at us, say good afternoon back, and rudely told us, "Next time I'll charge £45 each if you don't check in online."I was in shock, and the CCTV for sure registered that.I used to work with customer service, and this behaviour is absolutely unacceptable. If she is not happy with her job, she must quit and find another one. But never, never treat a customer as rubbish as she did. This horrible behaviour reflects her heart.
| 1
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Jet2.com
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4th flight this year all good as always
| 5
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Jet2.com
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4th flight with Jet2 this year and 4th time being delayed. I understand these things sometimes happen - operative word being sometimes, not every single time. Get your act together, this is ridiculous!!
| 1
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EasyJet
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4th holiday I have tried booking and got to final payment page and entered credit card number and pressed enter. Message said sorry your flight prices have changed. Price went up £400 for a family of 4. This is the 4th time this has happened after entering credit card number. In total they have lost £10,000 of my business this year alone as I choose other more expensive airlines on principal. They must do loose a lot of business this way. I know from prior history that you have to be quick and so high get through the payment pages rapidly usually within two minutes and I still put the price up. I highly recommend you don't bother wasting your time trying to book with easyJet. Just use one of the established airlines instead. I did manage to get one booking with easyJet this year and that flight was cancelled which cost me an expensive extra night in Rome.
| 1
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Jet2.com
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5 *As always Jet 2 are just perfect
| 5
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SAS
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5 June - DUS-OSL-TROMSO 737-800 from Dusseldorf departed on time. Boarding was a mess as they just let everyone board - but they were Lufthansa employees - not SAS. Flight attendants really friendly. BOB but I had brought food on as I know its $$ on SAS. Smooth flight and landed on time. No entertainment but the views from the plane were entertaining enough. Never been to Norway before so had to claim my luggage and go through customs then recheck my bag in the departure hall. Went quickly and through security. 737-600 to Tromso - flight scheduled at 22.05 departure but was listed as final boarding at 21.35 so ran to the gate. Stairs boarding which I love and again - very friendly crew. Departed on time and non-stop sunshine on the flight to Tromso. Arrival at 23.55.
| 10
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Ryanair
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5 Stars are only going to Customer service assistant Bogi who helped me with a query where I couldn't find my flight booking number (turned out to be sent to an email address I never use lol). Bogi was excellent in dealing with it and is much appreciated.
| 5
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EasyJet
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5 day trip, 3 flights cancelled, the one that did go had 1,5 hr delay, return flight got moved to other airport 1,5 hours further aways. On a 5 day trip i lost 2 days. No communication, nothing. Instead of enjoying i spent most of my time arranging transport and replacement flights. Never again
| 1
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Grupo IAG
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5 days before the flight, we were advised by BA that it had been cancelled and asked us to rebook. There were flights 1 hour before and 1 hour after our original flight but they made us take one 3 hours earlier. Our original ticket (and the return flight a week later) included a checked bag. When we arrive at Heathrow to check in we are told our ticket doesn't included a bag and we will have to pay 75 pounds each to take them. We explained that the original ticket had the bags and when they checked the system they confirmed that it did- but not this one! They would make no effort to sort it out and just told us to pay up or they would remove us from the flight. So we had no choice but to pay up, thinking it should be pretty easy to get a refund. 15 months and 10 emails later we have still not seen a penny. Every time I ask where my refund is and state how long we have been waiting I get an inane email saying some departments take longer than others to respond! Absolutely hopeless airline to stuff up the booking in the first place and even worse customer service to not even attempt to solve the problem at check in even when they could see the mistake THEY had made in their system, compounded by being be unable to investigate a very simple claim, and refund me 150 pounds in 15 months.
| 1
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EasyJet
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5 different flights with easyJet and every one of them was 1-3 hours delayed. The people working in the plane were polite but you could see even they were not happy with the delays. The reason why it is not 1/10 is because of the air hostess.
| 3
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Jet2.com
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5 hour delay due to snow at Manchester but in fairness can't fault your staff... All of them
| 4
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Jet2.com
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5 hour delay from Lanzarote to Leeds, not very good communication, why when you knew the flight was going to be so delayed did you send everyone to the airport so early , then you gave everyone a 5 euro voucher it was 3.50 euro for just a bottle of water what an earth did you expect people to do with that
| 3
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Wizz Air
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5 hour delay, £5 food voucher in compensation…
| 1
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Jet2.com
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5 hour delay. Over 3 hours on the plane. Appreciate that it was down to the weather which is out of their control but instead of prioritising feeding tired customers on the short flight they decided to prioritise duty free before serving food. 20mins before landing they had not reached us & then closed food. We had three young children who had been stuck on the plane for with no food. This is unacceptable. You should have made sure children were fed or served food before duty free. Staff were not at all sympathetic, very disappointing.
| 1
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Wizz Air
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5 hour flight ended up being 8.5 hours. Diverted to Cyprus at very short notice (day before) due to staff overworked and needing to stand down. No refreshments offered complimentary unlike most other airlines. Imagine 8.5 hours and the only way to get refreshments is to pay a premium. I have an injury requiring wheelchair assistance on arrival. They did not arrange effectively. A group of us stayed another 30 minutes on the flight waiting for mobility assistance which the staff laughed at the delay it took. Absolute shambles and disgusting service. Total travel time on this trip would be 7 hours. Ended up being 13.5 hours.
| 1
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EasyJet
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5 hours accumulated delay in my last three flights Lisbon - Nantes
| 1
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Eurowings
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5 hours delay, then had to send the night at a cheap hotel, had to take a train at 5 am to another airport.
| 1
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Grupo IAG
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5 hours in a cramped single aisle aircraft, no inflight entertainment. In economy there is no free catering other than a bottle of water a packet of crisps and a minimal selection of food items for purchase.
| 3
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Grupo IAG
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5 months since my first complaint and no response yet!My luggage was lost for 3 days and no one in the airport to help my with a claim, no help at all. After I found out how to do so and filled a complaint, was asked to send all documents twice and then silence. It is so frustrating waiting any kind of response from BA. There is no clear communication channels, no response, no updates, hours on the phone for nothing. It is as disrespectful as it is unprofessional for a company of this size. A shame, I will for sure avoid flying BA again, and the same will do my family and friends.
| 2
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Grupo IAG
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5 out of the last 6 flights we have taken with British Airways have been absolutely dreadful!We have today completed a long haul flight from Santiago to Heathrow and considering it was 13.5 hour flight the service left a lot to be desired!We flew Premium Economy and meal wise we received our lunch/dinner about 1-2 hours into the flight, then no further food or snacks until breakfast was served. I chose cheese omelette which was absolutely awful! Don't they have someone to regularly check on the quality of the food they offer?I am unable to sleep on flights so was able to observe how many times staff came around with water overnight and it was a sad 3 times! Other airlines manage to come around much more frequently and also offer snacks!One of the other things that really amazes me with BA is that you are unable to preorder a meal, so often cannot get your meal preference!We flew over to Buenos Aires on the way over and had to stop in Rio. We were unable to leave the aircraft and had to stay on board whilst they cleaned the aircraft. We were on the ground for over 2 hours and no water was available for anyone!We pay a lot of money to fly Premium Economy and then have to pay out even more money (each way) to select seats!BA have become abysmal and really need to up their game and improve their overall, service, their selection and quality of food and just offer more, if other airlines can do it why not BA?
| 2
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EasyJet
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5 return trips with easyJet this year and all have been eminently satisfactory: no hitches no delays no unwelcome extra charges. If it were not for easyJet we would not be able to afford so many foreign trips. Moreover we have always found easyJet staff efficient friendly and helpful. Our most recent trip from Liverpool to Palma and back was typical: on the outward journey the computer system at the boarding gate was down but the agents just got on with checking us through "manually" with one of them relaying our boarding card numbers over the phone. Despite this we were only a few minutes late leaving and that was partly because 2 elderly passengers had gone to the wrong gate. When they arrived they were gently guided to their seats and as they apologised for getting lost the stewardess simply said "Never mind you're here now". The boarding agents at Palma were equally amiable and very tactful when 'non - Speedy Boarders' joined the Speedy Boarders queue. The introduction of allocated seating seems to have made the whole boarding process more relaxed though it does mean that you can no longer vet the passengers in your immediate vicinity before sitting down: on one of our flights we had to suffer seat kicking children behind us with parents who took no notice.
| 10
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Turkish Airlines
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5 star service you get nice entertainment and food always use never had problems
| 5
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Norwegian
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5 stars for Norwegian. First, I'm a very nervous flyer and hadn't flown in 6 years. I wanted to get off as they closed the doors and one of the pilots came out of the cabin to reassure me I'd be ok. No kidding. The flight attendants and crew were fantastic, and the pilot came out to check on me multiple times. We flew out of Paris after experiencing one of the worst cruises on Holland America MS Koningsdam where we went through hurricane force winds on the Mediterranean. The Boeing 787 was very comfortable, and very mild turbulence across the ocean. We left on time, arrived on time, and the crew was incredible. We bought economy class tickets and upgraded via bidding to premium class. It was worth the extra $200 (each). That included extra bags, food, drinks, early boarding, and airport lounge access (we didn't use that because we didn't realize it was before security at Charles de Gaulle airport). Anyway, best flight I have ever taken, and I've had multiple horrible experiences. Highly recommend Norwegian airlines.
| 10
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Ryanair
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5 stars for being cheap, after that forget it. The Ryanair experience is never going to get any better. Rude staff, terrible service and any opportunity to bend the rules to extort you of money and they are there. Unfortunately I do use Ryanair and every time I vow it will be my last. Please God, make me win the lottery so I will not have to use them again.
| 1
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Lufthansa
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5 stars of 5 for Lufthansa's flight from Frankfurt to Bucharest on 03aug 2021 in the evening. The stewardesses were VERY courteous, polite and professional even when they had to repeat instructions for some rebel-minded Romanian passengers, over and over and over again (for example for not remaining seated right after landing etc).The Captain spoke VERY GOOD English, especially considering it's not his native language.At the end of the flight, the cabin crew received my thanks with a happy, genuine smile :)I hope they'll enjoy the hot weather in Romania :)All in all, a relaxed, fun flight, even in Corona times.Thank you Lufthansa, very good !! ðŸ‘ðŸ»ðŸ‘ðŸ»ðŸ‘ðŸ»ðŸ‘ðŸ»ðŸ‘ðŸ»ðŸ‘ðŸ»ðŸ‘ðŸ»ðŸ‘ðŸ»ðŸ‘ðŸ»ðŸ‘ðŸ»
| 5
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Jet2.com
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5 stars to Jet2
| 5
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Ryanair
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5 times I have tried to book a flight and right at the very end is says:"contact info missing" and then goes back to square 1 to book a flight.All booking info, car hire and hotel is wiped out.Also, I have used Ryanair every year (last time Oct 2014), yet it still seems unable to store my account details?Easyjet recognizes me every time even after a long break.Can I find a phone number for them on their website? Needle in a haystack because they don't want customers calling them.
| 1
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Vueling
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5 times I have written this mail now to Vueling "I will repeat my question over and over...Dear Vueling,You are kidding me right? I have sent 5 mails so far to get in contact with the Vueling Customer Service Center? Please respond!Dear Vueling,Let met get this correct. You are not willing to bring me in contact with the Vueling Customer Service Center?"Thank you for your response. How do I get in contact with Customer Service Center. When I call I do not get a person at the phone...please inform me or call me! +31 6 ...greetings Alex Zörner"ANSWER 5 times aswell: "In response to your request, we inform you that you have to contact us through the Customer Service Center. 🙂 "
| 1
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Ryanair
|
5 times in a queue of hundreds & everytime I got to the last 20 or so, Ryanair disconnected me. 3 hours wasted & still not got to chat about my problem. Now my problem. The uk government say I cannot travel to Spain for leisure, same as the Spanish government. Also Ryanair say on their app we cannot enter spain but low & behold our flight is still scheduled to fly. Even though we can't get on the plane in 2 days we cannot get a refund or communicate with Ryanair in any way to resolve our problem in any way. Minus 5☆ would be a fair reflection on their customer care
| 1
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Ryanair
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5 times!!! Ryan Air has written to me asking me to sign a petition for the EU that ensures Ryan Air to fly (and make more money) in case of strikes in European Countries.It would suit Ryan Air to comply with European laws and treat their customers decently.5-6 yrs ago I had a 5 hours delay on a flight with Ryan Air and they still to this day have not paid the compensation, that I am rightfully entitled to...Ryan Air is just the worst when it comes to treating staff and customers well.
| 1
|
Norwegian
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5* flight both ways. Booked exit seats both ways so had plenty of room. Meals included really god which also included wine. Both flights on time. Return to Gatwick 1st flight in so straight through passport control etc. £350 return you can’t complain .
| 10
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Jet2.com
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50 mil better than the Ryan air cattle truck.
| 5
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EasyJet
|
50 mins with no chat
| 1
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EasyJet
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50 minute wait for an online chat. No ability to fix my issue online. Could not speak at the time due to work commitments. No online phone number available. ridiculous
| 1
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EasyJet
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50 minutes waiting and no response...joke... im having to contact you as you have cancelled a flight in OCTOBER
| 1
|
Eurowings
|
50% of flights with delay. Information on delay at last minute, and delay increase every hour. No reliable information, no personal at gate for information. Basically you just sit at the gate and prey that they will not be a new delay. Perfect company if you want to stay the whole day or even worst the whole night at the airport.
| 1
|
Ryanair
|
50+ flights in the last decade or so with Ryanair and my the sum total of my issues have amounted to one 3 hour delay. Play by the rules and they are great. It's a bus on wheels for not much more than an actual bus ticket.
| 5
|
Turkish Airlines
|
50/50It is what it is
| 4
|
Ryanair
|
525 euros went missing out of my bag that I put on the shuttle bus at alicante airport I put my bag on bus doors closed before I could get on .when I got I got to my hotel 525 euros missing
| 1
|
Ryanair
|
55 euro for the check in at the airport, because their website was in maintenance and no customer service.
| 1
|
Jet2.com
|
55 minute delay in airport for departing flight from BHX then app another 100 minutes delay sitting on the plane. Had to be reseated on plane and even had 3 people allocated to the same seat. Return flight good
| 1
|
Ryanair
|
55e fee because they closed online check in 2 hors before flight without notice.
| 1
|
Ryanair
|
55€ for late check in when the company only allows check in within 24 hours ?Savages... Completely unacceptable
| 1
|
Pegasus Airlines
|
58min before the flight at checkin. They did not let me on the flight because I was 2 minutes too late. I did not even have luggae to check in and the online checkin did not work in advance. Never again. Money lost
| 1
|
SAS
|
6 April 2014. AGP-ARN-HEL. Not so good experience for SAS reputation. The "save in all" - policy hits especially flights to holiday resorts. B738 was not so old but somehow unclean. Not a word in English from the cockpit. The short hop by Blue Ones B717 was much better. Even during the 40 minute flight the well motivated crew had time to smile and serve every passenger.
| 7
|
EasyJet
|
6 flights in 2 weeks all delayed / cancelled.From today onwards I will never, fly with easyJet again. I have had 5 delays up to 2 hours in the last two weeks with easyJet including 1 cancellation. After loosing out on my first night stay in Amsterdam costing around £250 per night l, and my treatment the following morning. My flight was cancelled, I've spent 3 hours yesterday, speaking to taxi company's, my hotel, and other Elements so I can get my expenses back from easyJet. They have declined my compensation form twice, which is unbelievable. I have a family holiday booked with them in June which I have personally cancelled myself because I have no more trust in this company. I have paid for another flight on the same day. And lost out on £210 which will go to easyJet to then sell my seats and make even more money. I will only receive £26 back. But I'm okay with that. I cannot go through this experience again. It was only 12 months ago where easyJet cancelled my family holiday flight home from Egypt where I was flying with 1 x infant and two children. I paid £2000 for a new flight which I had to take during the night over to turkey and then to stanstead another £180 taxi home. Planned to land to Gatwick. Terrible service, all you get is a sorry over the phone. But no compensation and fingers crossed my expenses back. Money I wouldn't have spent if my flight actually went ahead. Do not book with this company even if it's a cheaper price. You will pay double the flight for your luggage where BA is free luggage, rucksacks and a large cabbin. With a drink and snack! Good luck and good bye EJ
| 1
|
Jet2.com
|
6 flights in the last 2 years all late, very little information given as to why, both recent flights from Turkey late and staff seem clueless, no point having flight times if you cannot adhere to them
| 2
|
Grupo IAG
|
6 flights with BA this year and not one has managed to take off anywhere near on time. The aircraft are dirty, food and drink spillages in every nook and cranny. They now expect you to self check in baggage and boarding documentation. Profits definitely come before customers.
| 1
|
Vueling
|
6 hour delay on outbound flight with no updates or notifications. Then, on the return flight, they decided that our carry-on bag (which was measured as being fine on the outbound fight) was deemed too big (although it fits in the measuring frame that was there!) and instead they pointed us to a mock tiny envelope thin bag that was sitting IN the frame as the correct size. Complete and utter scam, as we were forced to pay a 60 euro fine in order to board.
| 1
|
EasyJet
|
6 hour delay, no compensation (due to weather, but other airlines were able to fly), and also not able to cancel our rental car on destination (booked with Easy Jet as well).First and last time with Easy jet
| 1
|
EasyJet
|
6 hour delayed flight. No compensation offered nothing. They didnt give us any vouchers that we are entitled too either. and no sympathy shown, no food on board the flight too apart from chocolate. Also staff were really moody and rude on the flight. A mother with a baby at the back crying and the staff refusing her to change the babys nappy! All after a 6 hour delay with a 6month baby really disgusting. Should be ashamed easyjet.
| 1
|
Ryanair
|
6 hours before my Ryanair return flight I tried to purchase a 10kg extra-luggage which was advertised on Ryanair's website at 13.75€. I ended up spending more than 3 hours, more than 40€, and a lot of frustration. Requests for reimbursements are denied.What is really great is that (I discovered later) all this hassle because apparently the Ryanair system does not allow you to buy an extra luggage if you bought your ticket with a voucher.For this, I spent more than 2 hours trying to purchase the extra luggage, first with my cell phone, then online with the customer representative who concluded that I couldn't buy in advance the extra luggage and that I had to purchase it at a higher price at the airport because "Ryanair's system does not allow this operation". In the meantime, the system had charged me 11.41€ without actually issuing the extra luggage, so I went and installed the Ryanair app, for the purchase of the extra luggage (another 13.75€). Happy to have solved the issue, I then proceeded to the Ryanair counter and was issued a boarding pass and a receipt for the extra luggage, which was embarked. At the time of boarding, surprise surprise: my boparding pass was cancelled and I was denied boarding although I had a boarding pass and correctly paid for the extra luggage and forced to pay for a third time, this time 15,75€. If that isn't enough, I was also scolded by the Ryanair employee for delaying the flight and threatened to be left on the ground and have my luggage disembarked from the airplane (although it was embarked because I had paid what requested).Sp, a "simple and cheap" 10kg extra luggage turned into 3 separate charges; the first time 11,41€ (charged, but no extra luggage purchased), the second time 13,75€ on the Ryanair app (purchasing an extra luggage which was accepted at the counter and issued with a receipt, and later cancelled) and a third time 15,74€ because the previous payment and boarded luggage was "cancelled by Ryanair" without any explanation or reason. As of today, my bank has not yet made available my credit card statement for yesterday, but the whole experience was a nightmare, and I cannot take out of myself the feeling of being treated like an animal.
| 1
|
EasyJet
|
6 minute and no answer
| 1
|
Iberia
|
6 months later still waiting...In December 2018 I flew from London to Johannesburg via Madrid at 10pm. The London flight was delayed for no reason (we sat in the plane for 2 hours, without air conditioning), causing us to miss the connection in Madrid.Some passengers were offered hotel vouchers for the night, but myself and a couple other non-EU citizens were refused entry into the country. Iberia's staff were unsympathetic and advised us to sleep on the floor, in the terminal. No one told us when our replacement flight was going to be.After lots of fighting to get at least a meal voucher, I was finally assigned a flight, 20 hours later, via Qatar. My total delay in arriving at my destination was 26 hours.To make matters worse, on arrival my baggage was lost. Neither Iberia nor Qatar wanted to take responsibility. Exhausted I decided to leave. 6 days later I was notified my baggage had arrived, and requested to collect. As I live 3 hours from the airport I refused, and insisted on delivery. Finally, a week later, I got my baggage delivered.I have complained to Iberia under EU law, who denies all wrongdoing. I've complained to the Spanish aviation authority, who referred me to the UK aviation authority, who finally contacted Iberia and ensured me I should be compensated. Iberia said they'll get back to me in 12 weeks. These 12 weeks have now passed. Still no answer. Still waiting.
| 1
|
Ryanair
|
6 months plus waiting for a refund. Lost count of the calls, IMs, and emails I have sent. My request is painfully simple. No one in customer service takes ownership and any issue. One of the very bottom companies ever dealt with.
| 1
|
Grupo IAG
|
6 months waiting for vouchers. Rang them multiple times but they keep telling me it's not their department. They won't put me through to the correct dept. or give me contact details for them. Just keep putting me off.
| 1
|
EasyJet
|
6 of us flying, Check in online not working so they try and sit a 2 year old on their own and say this is ok and in the Easyjet Policy. We all ended up sitting alone and begging other people if we could at least sit with him. Cant wait for the return flight which is the same. Also we booked a year in advance so how did this happen
| 1
|
Turkish Airlines
|
6 of us went to turkey with turkish airlines it was a nightmare first of all no one in the air port will help you if you ask a question they lough and ignore you then the flight attendees so racist I was ill and throwing up no one try to help me or ask me what was wrong or give me tissue or water it was so upsetting to see they were very friendly to turkish person on the plane she had a headache I will never ever go to turkey again as airport toilets were un hygienic as I was lookin the cleaner with dirty hand was putting toilet paper on the paper holder . I went to get a taxi the taxi drivers was saying something to each other and looking at us and laughing then we asked for price they said more than they was charging other people when we asked why they charging us more they said now we are going to charge you more because you are complaining and we had no choice to take it well if this is the country with 10 million tourist I advise people should go somewhere else.i would like to add I asked for blanket the refuse to give me one and I got cold and didn't enjoy my holiday and the food was terrible.
| 1
|
EasyJet
|
6 weeks down and still waiting to hear regarding my claim for a flight that was +3 hours delayed. I can only echo what other people are saying, impossible to get hold of, and being a 'digital company' means they can just kick your problem down the road to avoid dealing with it.I'm sure their strategy is to just ignore claims with a view to hoping that you give up or forget. Well Easyjet I won't be doing that and my next port of call is the CAA.Easyjet - you really are crap.
| 1
|
Ryanair
|
6.30 flight from Bournemouth to murcia Spain on the 10.10.22. My father was taken ill we would like to thank all the caring crew and especially Lorna. This member of your crew had been called in at 4am to cover a shift ,and then stood for two hours holding an oxygen tank for my father, she deserves high recommendation and a spar day for her back . Hugh thankyou from myself ,mum and dad who is doing well.
| 5
|
Ryanair
|
6.5 hour delay home last night. No hot drinks or food. Could only get hot food or drinks once we were airborne....Trying to get my money back for water and food and they are trying to tell me I didn't actually get on the flight! Wonder if I'll get some compensation for such a long delay????As we were stuck on onboard on a runway from 5pm - 12 midnight the toilets were disgusting - can no one get on from the terminal to provide a clean and hot drinks and food?Check your records Ryanair we were on that flight, you checked us in!
| 1
|
EasyJet
|
6/6/2014. I can not believe the bad reviews from others from Australia my wife and were a bit hesitant to use easyjet but had no choice from Montpellier to London and they were as good as any airline.
| 10
|
Ryanair
|
60 eur fee cause i didn't check in online. Disgusting!!!
| 1
|
EasyJet
|
60 euros to take a carry on, what a ripp off
| 1
|
Iberia
|
62 euro supplement included fast track but you still have to wait with the others. .. desappointing
| 1
|
Norwegian
|
6:20 hours delay and, of course, i can't be refunded about spendings i needed to do to get back home (300€ hotel and train ticket). No information at the airport, we were advised of the definitive delay once onboard. By the way, their vouchers where not usable in the plane and the crew looked at me weird when i asked a glass of water because i hadn't bought meal before. 6:20 hours delay and cant asked glass of water !
| 1
|
EasyJet
|
6am flight 25th april Geneva to Athens. Only abourt 20% full. Gate No notification should be 4.30am. Did not appear till 5.15 !! Boarding started 5.30am !!Easy jet offer 2 whiskys and 2 tonics for special price of 17 euros. I took these thinking it would save me being masked up for 2 hours sitting alone with 3 isles empty both sides in front of me. I was in the rear & last seat. All went ok till about 30 minutes to arrive athens..I was still sipping slowly. Stroppy young steward stops, shouts at me to put my mask on ?? I said how can I drink with a mask on. Am I supposed to pull the mask back up after every sip ? He said yes. So I replied..will you please say that on camera at which moment he promply scuriied off so as not to be filmed. So easyjet..either sell drinks and let us drink them at our leisure or don't sell them at all so as to keep us all 100 % masked all the time !! What is it to be ?
| 1
|
Pegasus Airlines
|
6h delay, no support no information, missed my connection flight, no refund
| 1
|
Ryanair
|
6h delay. no refund after a year.
| 1
|
Norwegian
|
6th April 2015 Long Haul LGW-JFK 12A. Booked this flight when it was released six months ago and paid just £204 for the ticket plus £40 for a suitcase seat reservation and meals. Our departure time was 18.00 but we pushed back ten minutes early and were in the air at 18.10. Flight landed 45 minutes ahead of schedule but took 15 minutes to reach the gate at JFK which nobody minded. The main difference I noticed on the Boeing 787 was that it hardly felt as if I was on a flight. The windows were enormous. Changes of lighting happened gradually which in some ways was pleasant. The entertainment system was of a very high quality. The fact that I had to bring my own headphones (you have to purchase them on Norwegian) actually made that aspect of it more satisfactory. The seat was also comfortable. I'm 6 foot 2 and didn't feel cramped. There was a hot meal a chicken and rice dish served after takeoff and a cold sandwich meal before landing. That was for those who pre-ordered meals or had to because they wanted checked luggage. Terminal 1 at JFK was crowded and unpleasant and immigration was very confusing but it's never an easy process when entering the US. When I got through 20 minutes later my suitcase had just arrived on the belt so it wasn't an issue. That's not really to do with the airline anyway.
| 10
|
Turkish Airlines
|
6th April flight Gazipasa-Istanbul-Copenhagen. We have booked that trip with 2 hours layover in Istanbul, but 3 weeks before our flight we got a mail that we will have a 10 hours night layover in Istanbul . As soon as we arrived to Istanbul at 22.00 we asked at Turkish airlines hotel desk about free accommodation at the hotel, and we were told that we can't get free hotel, because our flight is domestic, but we can get free food at food court and we can just go on the 2nd floor and ask anybody where to go. We went on the 2nd floor and asked 3 different people from airport staff and they just laughed at us and said there is no free food. 30 min later we found food court and asked for free food there, but we were told we need a coupon which we haven't got from hotel desk. It took us 1 hour to find food court and get back to the hotel desk. We came back to hotel desk and talked to manager, who said we can get a hotel room (interesting, that we could't get a hotel room before). Nobody told us it will take 1 hour 30 minutes to get to the hotel by bus, we arrived at the hotel at 01.40 AM and we had to take bus back to the airport at 03.00 AM. We came to the hotel's lobby at 02.50 AM and our bus arrived to the hotel at 04.10 AM instead of 03.00 AM. We asked for tea or coffee at the reception, but the answer was no, we have been sitting on the floor in the cold lobby for more than 1 hour waiting for the bus from turkish airlines. We haven't got any food, only water, and no information. We arrived to the airport at 05.30 AM on the 7th April and went directly to the hotel desk, where we told manager and turkish airlines staff that they should have informed us that it would take 3 hours to get to the hotel and back by bus, but the staff told us "shut up" and "calm down" and were laughing at us instead of listening to us. This is not professional.
| 1
|
EasyJet
|
6th cancellation/or delay with easy within the last few weeks.Last week Inwas left stranded at Gatwick Airport until 4am (should have been 10pm)The staff on the flight were abhorrent, Unbelievably rude.I've taken 6 flights and each one delayed by more than 2 hours! Some up to 7. And thats for a one hour flight...I wouldn't recommend booking with them, It's 100% easier to go with eurostar
| 1
|
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