Airline
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| Rating
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10
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|---|---|---|
Air Europa
|
Amsterdam to Santo Domingo via Madrid with Air Europa. Our flight from Amsterdam was 2.5 hours late. On arrival into Madrid our connection flight had gone and nobody was there to assist. Told to go to the Air Europa customer service desk - only 2 staff working and 200-300 people waiting. It took almost 8-hours of waiting before it was our turn to got some information - a terrible situation. Next flight 2 days later, so we lost 2 days of our holiday in Santo Domingo. I do not recommend.
| 1
|
Air Europa
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Amsterdam to Santo Domingo via Madrid. Air Europa is by far the worst airline I have ever flown. They were significantly late both ways (once even 7 hours) and lost my luggage. Now, when that happens and the airline takes care of you I won't be the guy to write a bad review. But, unfortuantely, they did the opposite. There was no compensation, no help, no customer service, nothing. In fact they made me post a million and one things to claim back my lost luggage to then never reply to me. Simply ignoring all e-mails. I have never experienced something so bad.
| 1
|
Turkish Airlines
|
Amsterdam to Seoul via Istanbul. I’m a Turkish Airlines Elite Plus (Platinum) member for the past 5 years. Turkish Airlines used to be great compared to most airlines with great service and amazing food. Unfortunately things have changed for the worse and in the past year or two their level has dropped down quite dramatically and I am now starting to look to change and stop flying with Turkish Airlines. Business class food used to be amazing, it used to rival Qatar Airways and some first class food in other airlines. Food level has dropped to the ground and is average minus compared to many other airlines. I have spoken to quite a few cabin chiefs and they all confirm that many passengers are complaining about the deterioration in their business class food and that management is aware of this problem. Quite sad. Business class seats are relatively aged compared to the better airlines. While other airlines have moved forward, Turkish has stayed behind. There is no privacy, and the configuration is an outdated 2-3-2 (B777) - I assume this won’t be changing as it very expensive to change seat configuration. It seems like prices are constantly going up and while Turkish used to compete with the likes of Swiss or Lufthansa, prices these days are typically higher on Turkish Airlines. Service on board is mostly good with the onboard staff mostly very friendly and caring. Airplane age can be a hit or a miss with some very old and some reasonably new. In flight entertainment is typically pretty good.
| 5
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Lufthansa
|
Amsterdam to Singapore via Frankfurt booked for July 2020. The flight did not go (covid 19), but still no refund from Lufthansa. After contact with the call center (very bad spoken English, and sometimes lost connection) we would get a voucher. However we never received a mail or other proof of it. Later tried for a refund again. Without communication we received only the airport tax. But not the price of the 4 tickets (€ 2.160). Now they say that we called our flight off and that the case is closed. However the flight never took place and Singapore was closed for tourists. Very, very bad service from this company. In 2019 we flew with Lufthansa, that will be our last flight ever with them. So the conclusion is that Lufthansa is hiding behind a very poor and bad costumer service. It's a shame that an international company does this.
| 1
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Grupo AirFrance-KLM
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Amsterdam to Singapore. After buying an upgrade for almost EUR 4000 1 day before departure, KLM placed us standby without letting us know, within 10 minutes after buying ánd paying for the upgrade. KLM downgraded one of us to Economy Class and staff provided us wrong alternative flight information for an alternative flight option would give us right to a fee for delay. They offered us a so called compensation, contrary to their own compensation rules, their opinion is that we should be glad with a KLM voucher and worthless given seats. Their final advice given for next time: ‘check in earlier’.
| 1
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Grupo AirFrance-KLM
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Amsterdam to Singapore. Greedy airline that fits 10 tiny seats in a row in a 777-300 plane, which makes it impossible to sit comfortable in a 13 hours flight. It is so horrible that there is no way to avoid not sitting squeezed, shoulder to shoulder with the person next to you, and I am not a big person. And my seat was a so called "economy comfort" seat, the other seats clearly had a matching small leg space as well. Not clean plane had a face mark on the window from the previous passenger, I cleaned it myself. Terrible food.. They used to be a very nice airline but after that experience I will never fly with them again.
| 1
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Grupo AirFrance-KLM
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Amsterdam to Singapore. I had heard from colleagues that airlines give you good treatment if you book them for your honeymoon. With this expectation I contacted the crew and informed them of it, they acted cute and nice at first. Later a lady bluntly asks us for our passports and informs us how they cant give us good seats. What dissapointment I feel.
| 3
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Grupo AirFrance-KLM
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Amsterdam to Singapore. Love the KLM personable approach. Sure, Garuda has inflight chef (business) and probably twice the staff, but I miss the personality. With KLM crew you can expect a good service plus a nice chat about the destination or purpose of your trip. If you want to at least. They make me feel at home and that's why I chose flying blue as my program of preference and almost three years as Platinum member. KLM for 5 star airline!
| 10
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Grupo AirFrance-KLM
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Amsterdam to Singapore. The business class cabin is laid out in a 2-2-2 configuration. It was full in business class. Shortly after take off, dinner service commenced with the senior purser coming around to take orders. She was friendly and chatty. When I told her that I had just flown in from Rio, she remarked that South America is very different culturally from Singapore and that it must have been a fulfilling experience which indeed it was. Dinner was served over the next 2 hours and I finally got to sleep for 6 full hours on this red eye 12- hour flight. With fully reclining flat bed and retractable arm rest, the seat was comfortable for a good night’s sleep. As always before landing, a flight attendant came around to hand out the Delft porcelain houses as souvenirs for business class passengers.
| 8
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Grupo AirFrance-KLM
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Amsterdam to Singapore. Very rude customer service. They threatened to off board me because I was reading my kindle during take off. The hostess was scared the kindle would slip my hand and reach her head. A kindle is lighter than a book (which the other passengers did read) and I would assume if the stop is so strong she would most probably have to handle much more than a kindle slipping from hands. They could not provide any rules around this specific ask and still were threatening to off board.
| 1
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Turkish Airlines
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Amsterdam to Skopje via Istanbul. Terrible experience! Lost our bags after upgrading to Business Class without apology or compensation. Overcharged us and lied about availability on return trip. I do not recommend this airline when traveling Southern Europe. Choose another and avoid disappointment.
| 1
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Grupo AirFrance-KLM
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Amsterdam to Southampton with KLM Cityhopper. I was bumped up from a regular coach seat to their extra legroom seat at no additional cost. The airplane was new and pulling up to the area where they all were it looks like their fleet of Embraer’s are also new. Because these are short hop flights you have to go from a bus and up a staircase. On this short flight that is 1hr 10 mins you get half a sandwich, soft drink, water, and a small dessert. There was nothing to complain about. The plane was new, comfortable, and they even fed you, something that an USA based airline would never do.
| 10
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EasyJet
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Amsterdam to Split. Horrible. I’ve flown easyJet around 6 times and every time they have an organizational problem. Typically long delays that are only announced until the very last minute. If you care about your time, do not fly with easyJet.
| 1
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Grupo AirFrance-KLM
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Amsterdam to Stockholm with KLM Royal Dutch Airlines. After being delayed for nearly an hour on board, we finally took off to a smooth flight. No entertainment on board the 2 hour flight. Our snack was a small slice of cake, water and a selection of drinks, although alcoholic beverages were also available. Service was ok. We didn’t test it out much on the 2 hour flight. Seats are ok. Leg space is narrow. I noted Business Class looks exactly the same except they sit right in front - looks completely pointless to fly business.
| 6
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Grupo AirFrance-KLM
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Amsterdam to Stuttgart. This flight was good! Friendly staff who did put my luggage in another place so not to have it under the seat. A service on board that is a "service" and not only water, and landing in time at the gate without the need to use the bus (which never happens with the Germans).
| 8
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Grupo AirFrance-KLM
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Amsterdam to São Paulo. We traveled to Amsterdam in September / 19 on KLM. It was our first flight with this company. Both on and off we were delighted by the kindness and attention of the cabin crew. From the moment they passed the departure gate smiling and greeting everyone, including in Portuguese until the farewell at the final destination. The drinks and meals were spotless. Very good movie options, and video attractions, but the "icing on the cake" was the memory they gave us of Amsterdam. The famous Delft Blue houses. We already have four! I hope to increase the collection in the next trips. Thank you KLM and congratulations on your 100th birthday! | Viajamos para Amsterdam em setembro/19 pela KLM. Foi nosso primeiro vôo com essa companhia. Tanto na ida quanto na volta ficamos encantados com a simpatia, gentileza e atenção da equipe de comissários da cabine. Desde o momento em que passaram pelo portão de embarque sorrindo e cumprimentando à todos, inclusive em português até a despedida no destino final. As bebidas e refeições estavam impecáveis. As opções de filmes, e atrações no vÃdeo muito boas, mas a "cereja do bolo" foi a lembrança que nos deram de Amsterdam. As famosas Delf Blue houses.Já temos quatro! Espero aumentar a coleção nas próximas viagens. Obrigada, KLM e parabéns pelos 100 anos no ar!
| 10
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Turkish Airlines
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Amsterdam to Tashkent via Istanbul. This was the worst experience ever. I had 2 hours overstop. Flight was one hour delayed and in the end arrived 1.5 hours later. Instead of a good service their service desk treat you like a jerk. Not only they Do not say sorry or show compassion by the fact that i will not make very important meeting, they lie you about the business class seats availability and give you free ticket to eat at burger king, what is the worst food. I never had worse experience with an airline. Please do not fly with this airline as you will save your nerves and health.
| 2
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Turkish Airlines
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Amsterdam to Tehran via Istanbul. The first flight was with delay, we had a connecting flight but because of delay we missed the second flight and they weren't responding about that. The staff service was awful it was really a bad trip. We paid twice for our booked flight.
| 1
|
Pegasus Airlines
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Amsterdam to Tel Aviv via Istanbul. I am writing this review while I am waiting in line at the lost and found. My bad experience with Pegasus Airlines started long ago before even getting on the flight. I got an email that my flight was delayed and after checking myself, I found out that I won't have enough time to get to my connection flight in Istanbul, and I had to call and change 6 tickets manually - which I think is suppose to be done with a phone call from the airline company and not me calling them. Of course there were more minor delays during the trip and best thing that can happen is that I have to waste 3 hours in the lost and found to get my baggage - after I specifically asked about this before my departure in Amsterdam and they said "don't worry about it, the baggages will get there the same time you do."
| 2
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Air Europa
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Amsterdam to Tenerife via Madrid with Air Europa, and this is the worst airline I've had in my life. A 7 hours delay, and they flew us to another airport. Had to take a bus and cab on own costs. Car rental company was also closed, so we had to take another cab to Tenerife North the next day. No compensation or "sorry" had been given by the airline. No more Air Europa for me.
| 1
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Grupo AirFrance-KLM
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Amsterdam to Toronto. KLM's long-haul business class service in their new aircraft models offers a good product and a comfy way to travel overall. At the airport boarding was smooth and biz class passengers used their own door to enter (in YYZ only one door used for deboarding but they asked eco passengers to wait for us to get out first). The flight was fully booked but everything worked well and the crew had the nice touch of addressing passengers with their names. Selection of drinks and food was good, and can't be complained at all. The new seats fold fully flat and are spacious, though lacking in storage space (apart from overhead bins). IFE had a reasonable selection of movies and the ability to play multiplayer games against another passenger (like Yatzee) was fun. I was missing the aircraft (outside) camera options from IFE but I assume B787 does not have this option in the way for example A350 has... Wifi was available but ridicuously priced, by megabytes instead of time used. And surprisingly it was not free even in business class, like with some competitors.
| 9
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Grupo AirFrance-KLM
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Amsterdam to Toronto. The aircraft was really old, charging port was not working, IFE was really really limited, basically few movies from 2000s, the ones that were at least popular. It was really pain on a long flight because there was not even 1 good movie. The food was pretty good, cabin crew were nice, but it was full flight so they were slower. Value for Money not worth it. Seat were OK but limited IFE touchscreen were not working or really needed to punch the screen to work.
| 3
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Grupo AirFrance-KLM
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Amsterdam to Toronto. They overbooked the flight that I was meant to be on and put me on standby. The counter staff at the airport were demeaning and condescending as they explained that this is a common practice across airlines. They also refused to put me on an earlier flight. I stayed at the airport in limbo before my flight for 3+ hours before getting a seat on my flight.
| 1
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SAS
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Amsterdam to Trondheim via Oslo. Terrible service and misleading information from staff. We where told that the checked in baggage would be automatically moved to the transferring flight, but then realized on or own that this was not right. Almost lost our baggage and had to run to the gate.
| 1
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Grupo AirFrance-KLM
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Amsterdam to Turin. Always delayed. Since three years I’m regularly flying with KLM on the same route and every time the delays are getting worse. On average 45-minute delay is standard. But it can easily reach the 2:50 (notice, never 3 to ask for a refund). Another important aspect is also the ticket price which raised from about 120EUR to about 200EUR on the same route, but the ticket the same period in advance. Very bad “low-cost" approach in a nice package or without anything or with the luggage and space seat for 100EUR more per person.
| 1
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Vueling
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Amsterdam to Valencia. It can be said that the actual flights, to and from Valencia [from Amsterdam] were fine. Checking in at the airports was reasonable too. The whole problem[for us with Vueling is the disastrous website and online check in service. One is encouraged to check in online, particularly if one has luggage for the cargo bay as this is less expensive done online, except the website does not work [for days on end]. The mobile app was a little better, we managed to get the luggage checked in and paid for beforehand, but actual check in was unsuccessful, aside from boarding passes there was no confirmation of check in. Local check in [so we had to get there earlier than needed] was OK the online boarding passes were deemed 'unreliable' so we still ended up with paper... The unreliability of the whole online service is so bad that we will never fly with Vueling again. Unless you have nerves of steel, no cargo luggage, plenty of time to check in at the airfield I would avoid Vueling at all costs.
| 2
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Grupo AirFrance-KLM
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Amsterdam to Vancouver. Had a wonderful trip from Amsterdam to Vancouver on flight 681 on January 9th. I would like to thank purser and his whole team for an amazing and memorable flight! Thank you for everything
| 10
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Grupo AirFrance-KLM
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Amsterdam to Vancouver. This airline and customer care centre has been nothing but a whirlwind and they do not have a customer care centre. I have been writing and phoning and waiting since October 9th 2017 for my case to be sorted out and it is now January 9th 2018. When I landed from Amsterdam to Vancouver part of my bag was missing and I went straight away to KLM desk they told me I need make police report at airport soo I did then KLM said I need to call customer care but every time I call there is no way to get real person to talk to in customer care and I wrote emails after emails when someone finally calls me they say u need feel out this and that form but I already did, it's like they just put me though to someone else. I finally got someone to handle the case and they said the case is closed and we will send you a cheque for your lost items. That was at beginning of November and it's now January and when I call or write they say the cheque it's in mail. But it's in the mail from November 10th to January 9th to me this don't make sense and the customer service from KLM Delta has been the worst in my life. I will not recommend this to anyone.
| 3
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Grupo AirFrance-KLM
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Amsterdam to Vancouver. We use to love KLM. I'm a gold flying blue member. My wife is traveling with a 2 and 3-year-old children. We take front row seats to manage this with minimal disturbance to others. KLM changed the plane and did not give us equivalent seats. All of this without a simple warning. Complete disregard for their customers. Called 3 times. One supposed to get back to me, one hung up, one transferred to nowhere. They really insensitive and show no concern for young children. They even sited seat policy change to justify themselves. Never flying again with them.
| 1
|
EasyJet
|
Amsterdam to Venice. You get to know an airline when things go wrong. And wrong it went. Our flight to Venice was okay. Half an hour delay due to the whether, but whisked to Venice with a strong tail wind. Friendly staff, bad legroom but it's low-cost. The way back was a different story. Our flight was cancelled in the last minute because of bad wheater in Amsterdam. It was bad, but why didn't KLM cancel its flight on the same route? Apart from that easyJet managed the situation very well. Off course there was a queue, but within 30 mins I got a message that we had a reservation in a 4 sta rhotel for the night, including transport, diner and breakfast. Since all easyJet flights were full, we chose to fly to Düsseldorf the next day on Eurowings. I asked for a refund and the next morning it was credited to my card. So the downside is that easyJet doesn't transfer you to a different airline, but they managed this situation extremely professional. Hence still a recommodation, also thanks to previous good experiences with this airline.
| 8
|
EasyJet
|
Amsterdam to Vienna. At the check in I was not allowed to take my handbag with me because it counts as a second hand luggage. The first 5-10 people were allowed to take their bags with them, which seems very unfair. After already waiting for about half an hour to enter the plane I found bread crumbs and hair on my seat and the window was and full of finger prints. Apparently the flight got delayed for one hour because one of the stewardesses got sick and her standby flight attendant wasn’t around. If that wasn’t enough the flight got delayed for another 2 hours, which means I had to spend 5 hours in the airplane for a flight that should only take one and a half hours. Because I obviously did not expect such a long delay I did not bring any food with me, and I had to buy the expensive food on the plane.
| 1
|
Grupo AirFrance-KLM
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Amsterdam to Vienna. Rudest and most incompetent flight crew I ever encountered. Super chaotic boarding, bad planning and no politeness whatsoever when they talk to customers - a flight attendant hits me on the head because he is not paying attention where he shoves his elbow and then instead of saying “Im sorry†and being polite, he is rude. Never book this airline if you have an alternative.
| 1
|
Grupo AirFrance-KLM
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Amsterdam to Washington in August 2019. I wanted to write this for the crew aboard of the KLM flight I was on. They were kind to me and took care of me. Before I took off I was struggling from a fever, I had to fly back immediately. I arrived on the place and I couldn’t think about how long it was. I am 6’6 sitting in a tight area with a good amount of room but sick as a dog. They came out gave me tons of blankets and made me feel as comfortable as I possible can. I cannot thank them enough for what they have done. You may say they get paid to take care of the passengers, but they did more than take care of their passengers. I would love to find out the crew aboard and thank them personally. I will recommend KLM to all my employees, friends, and family as it was a safe travel and a caring environment!
| 10
|
Grupo AirFrance-KLM
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Amsterdam to Washington. Extremely bad service from KLM Ground and air staff. Their computer systems are outdated and they haven't updated the latest visa on arrival countries for Indian passport holders. I was refused a boarding pass even though I showed them the new rules as published by UAE government. After an hour they issued me a boarding pass to Amsterdam and told me to fight it out in Amsterdam. It was either this or miss the flight. The food and service was average and the look you get if you order an extra coffee is priceless. The IAD-AMS route flies old planes which have the 3 pin attachment for headphones. I was lucky on both my flights to get a seat with loose headphone attachments which meant only the left earpiece worked. On my final leg, KLM managed to tear the bottom of my bag and I haven't heard a word from them and I have complained on mail, website and facebook. Took this flight as it was the cheapest option in December. I do regret my decision now.
| 1
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Grupo AirFrance-KLM
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Amsterdam to Wroclaw was the worst flight experience I have ever had. The first thing I have to tell about is the extra luggage I bought before the trip, but I couldn’t even put my small bag close to the seat. So cabin crew without an apology asked me to put it in front of the plane, but my seat was far away from there. And I was not the only one passenger who had such a problem. During the flight cabin crew asked what drinks we would like to order. To some guests they given 2 bottles of wine per person and 2 pieces of cake they prepared for the flight, for others one bottle and one cake. when we asked about the possibility to order 2 bottles what was the answer? “Excuse me, but we have limited quantity, so we can give only one per person.†Why someone of guests located close to us without any Golden Flying blue cards and so on, have more advantages than others? And also I cannot mention the behavior of cabin crew. It was not professional to treat all guests different and also I am not sure about their English knowledges. For me it seams to be strange that I have to repeat phrases twice. That is not the treat I expected for. And definitely it doesn’t have nothing to share with worlds “royal airlinesâ€.
| 1
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Grupo AirFrance-KLM
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Amsterdam to Zagreb. The staff were really nice, the plane clean despite being a bit outdated. A snack was served. The boarding area in Amsterdam is a bit confusing. On a very personal note, I want to say KLM has the best uniforms ever!
| 9
|
Turkish Airlines
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Amsterdam via Istanbul to Havana return. I'm really satisfied with the overall performance of THY. The seat pitch is quite good. A lot of choices and a very good responsive personal entertainment system, the food is really good and the quantity of the food they offered you is certainly enough. You receive an amenity kit on the long haul flight, which is a nice touch. There is live television and WiFi on board, but the Wifi was quite expensive. The live television worked perfect, I could watch a live soccer match! Downside is that the crew sometimes a bit tired looks and act. The layover in Istanbul is a bit chaotic. My bags arrived in Havana and also on the way back in Amsterdam. My conclusion is that Turkish Airlines offers a good product, when you compare it with the price. I would choose them again and can recommend them.
| 8
|
Vueling
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Amsterdam-Barcelona-Ibiza-Amsterdam. Amsterdam-Barcelona uncomfortable seats very cramped. Cabin crew barely speak any English this was confusing during Flight Safety. Barcelona - Ibiza more uncomfortable seats. Crew did not speak any English only Spanish. Ibiza-Amsterdam cabin crew rude to passengers. Again they only spoke Spanish. We have had bad experiences with Vueling. Although the are a low cost airline we paid EUR 745 because our trip was an emergency. When I can choose from more airlines for this kind of money I will not choose Vueling again.
| 5
|
Grupo IAG
|
Amsterdam-Dublin and Malaga-London Gatwick. Staff have been professional and polite although I noticed some of the staff do not have English as their first language and could try harder to communicate more efficiently. One all of the flights I took departure was roughly on time and although in the budget category of airline Aer Lingus offers a good alternative to the more expensive carriers. I do not like the policy of charging for bags and found the website rather unfriendly - the latter is my only real concern. The new terminal in Dublin is very welcoming too. As a non-EU citizen the process of gaining UK and Irish tourism visas was hard and the Schengen visa regime is also very complex and appears to be applied in a random manner. Although not the fault of check-in staff more information should be provided to the staff to enable them to more politely deal with non-EU customers when checking in for flights.
| 8
|
Vueling
|
Amsterdam-Malaga. Pretty new Airbus A320. Seat pitch extremely small - made 2 hours very uncomfortable. Luggage policy is forcing passengers to take as much as possible hand luggage - this is making boarding of the plane very chaotic as there is no sufficient space for all suitcases. Service on the board fair. Because of the small seat pitch I would not recommend using this airline.
| 3
|
EasyJet
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Amstwrdam - Mallorca and the way back.In both airports personel seems to win this work in pack of chips. Horrible experiance.
| 1
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EasyJet
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Amy from customer service helped me very quickly and professionally, made my experience dealing with a name change so quick and easy,Thank you !!
| 5
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EasyJet
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Amy the customer service agent was fantastic after I had got some details incorrectly entered when booking, which meant lots of seat changes! Her patience and perseverance was very much appreciated. Thank you!
| 5
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EasyJet
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Amy was extremely helpful and efficient in resolving my query and resolving the issue we had with our booking!
| 5
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EasyJet
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Amy was great help and sorted my flight change when I wasn't able to accept on the all
| 5
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EasyJet
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Amy was quick to advise and resolve my query. There was just a long wait before I could chat to an advisor hence the 4 stars.
| 4
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EasyJet
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Amy was quick to respond and corrected my booking mistake I made when booking a flight for a work colleague
| 5
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EasyJet
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Amy was super helpful and understood my query really quickly. I also appreciated her recommending that the plane was becoming full, to book seats - as was planning on doing that later.
| 5
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EasyJet
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Amy was super helpful in helping me change indvidual flights within a group booking.
| 5
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EasyJet
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Amy was very helpful and fast in doing what I asked for
| 5
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EasyJet
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Amy, on the customer service chatline helped us with changing the passport details on an existing booking.
| 5
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Air Europa
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An 11 hour flight with just a 33cl water bottle, just pasta a la bolognese. Worse long flight ever for some that doesn’t eat meat and is used to drink at least 2l of water per day.
| 1
|
Lufthansa
|
An A320 plane on good condition, departed on time. There was no IFE unless you had pre-loaded LH application. There was no inflight service, than a bottle of water and a small chocolate. Buy Menu available. You could not change your seat at e-check-in, unless you pay for it. I cannot see the difference with low cost companies. On LH you pay more but you get lowco treatment.
| 3
|
Norwegian
|
An Abysmal Experience: Norwegian Airline's Complete Failure, A Stain on Norway's Reputation. I pen this review as a disappointed customer and a warning siren to those considering Norwegian Airlines for their travel needs. My recent encounter with the airline was an absolute travesty that discredits the company and taints the name of a beautiful country like Norway. Let me start with the calamity in Copenhagen. We had reserved and paid for specific seats in row 2, considering the unique needs of my wheelchair-bound daughter and her helper. In a display of blatant greed and negligence, Norwegian had also sold these seats to someone else. This threw us into a maelstrom of confusion and inconvenience, forcing my daughter into an unsuitable seating arrangement far from her helper. While the ground staff eventually rectified this, it was only after an inordinate waste of our time and emotional energy. If you think that was a one-time failure, think again. On our return, we encountered a check-in agent who embodied incompetence, ignorance, and bigotry. The agent not only refused to honor our paid seat reservations and our paid seat reservations but accused us of being illiterate. Her behaviour was appalling, and she directed us to another counter in a transparent scheme to extract more money from us. A family member who had already paid for her luggage was treated even more poorly. She was told to pay again, showcasing an audacious level of corruption. Fellow passengers and even a colleague of this lamentable agent flagged her behaviour as inappropriate. Yet she persisted in her harassment, completely unaccountable for her actions. The absence of name badges among the ground staff raises a critical question: Is anonymity a tactic to escape the responsibility for such terrible service? Despite this circus of unprofessionalism on the ground, the in-flight crew performed admirably, serving as a stark contrast and the only saving grace. Their decency and competence only made the failures of their ground counterparts more glaring and unacceptable. So, let me be unequivocally clear: Norwegian Airline is a disgrace. Their predatory capitalism, lack of employee accountability, and complete disregard for customer dignity are shocking. If you have special needs or simply expect a baseline level of human decency, steer clear of this airline. The experience with Norwegian Airline has not only shattered our trust in the company but also cast a shadow over Norway’s global reputation for high social welfare and inclusivity standards. It's a slap in the face to the principles that Norway stands for, and for that, Norwegian Airline should be profoundly ashamed.
| 1
|
EasyJet
|
An Easyjet staff member at Luton airport check-in/drop off desk was wrongly informed of the covid test requirements to fly to Tel Aviv. He had a crumpled piece of paper stating that results needed to be within 72h of arrival time and refused to let 6 people take the flight (including a distressed elderly lady).Even though he had 6 different passengers tell him he was wrong and was shown the official information on the government website that stated it was within 72h of departure time, he refused to double check the information. He was rude, dismissive and refused to tell me his name when asked so I could make a complaint later.Thankfully, a decent employee of Easyjet approached us and asked us what was wrong. Within 5 minutes, he had made a phone call and allowed us to take the flight. I had to run through security and barely made the flight.I've tried making a complaint to Easyjet though their online webform. The only response I received was: "thank you for your email".
| 1
|
Vueling
|
An F ing joke! I'm too angry to even describe how bad they are. Just AVOID AVOID AVOID or you will end up in the same hell as the rest of their customers. How BA have partnered with them is beyond me. They are practically a scam company. I'd fly Ryanair for the rest of my life rather than fly with them once (or rather don't fly as they cancel everything!)
| 1
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Iberia
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An Iberia voucher has been issued to me a year ago. Throughout the year, I have used my voucher and my remaining balance is supposed to be more than 250 euros. Iberia refuses to give me the correct amount left and has reduced my balance to zero. I would not recommend to accept Iberia voucher, rather take a reimbursement or choose another company to book your flight.
| 1
|
EasyJet
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An Unfortunate Experience with easyJet Holidays: A Tale of Disappointment, Closed Hotels, and Poor Customer ServiceBooking a holiday should be an exciting and stress-free experience, with the anticipation of exploring new destinations and creating wonderful memories. However, my recent encounter with easyJet Holidays has been far from satisfactory. The combination of a closed hotel upon arrival in Turkey and the disappointing customer service provided by easyJet Holidays has left me deeply dissatisfied and frustrated.Body:1. A Closed Hotel:One of the most basic expectations when booking a holiday is having a confirmed and available accommodation. Unfortunately, easyJet Holidays failed to meet this fundamental requirement. Upon reaching Turkey, my travel companions and I were confronted with the disheartening reality that the hotel we had booked through easyJet Holidays was closed. This unforeseen and distressing situation left us stranded and bewildered, unsure of what to do next. The failure of easyJet Holidays to ensure that the hotel was operational has severely undermined my trust in their ability to deliver on their promises.2. Poor Customer Service:In times of unexpected circumstances, the role of customer service becomes crucial. Regrettably, easyJet Holidays proved to be lacking in this aspect. When seeking assistance and guidance regarding the closed hotel, we encountered a disheartening lack of responsiveness and support from easyJet Holidays' customer service representatives. Their lack of empathy and ineffective communication further compounded our frustration and added unnecessary stress to an already difficult situation. The subpar customer service demonstrated a disregard for our concerns and a failure to uphold the values of a reputable travel provider.3. Impact on Travel Experience:The impact of these disappointments extended beyond mere inconveniences. The closed hotel and poor customer service significantly marred the overall travel experience. Instead of the expected relaxation and enjoyment, we were burdened with the stress of finding alternative accommodation at the last minute, enduring financial strain and emotional distress. This unexpected turn of events not only disrupted our plans but also tainted our perception of easyJet Holidays as a reliable and trustworthy travel company.Conclusion:The unfortunate combination of a closed hotel, indicative of a lack of proper arrangements, and the poor customer service provided by easyJet Holidays has left me deeply dissatisfied. It is crucial that easyJet Holidays acknowledges these shortcomings and takes immediate steps to rectify the situation. This should include providing full compensation for the hotel booking, reviewing their operational procedures, and enhancing their customer service training to ensure that future travelers do not encounter similar issues. By addressing these concerns, easyJet Holidays can restore faith in their services and uphold their reputation as a reliable travel provider dedicated to customer satisfaction.However, based on my experience, I caution future travelers to exercise caution when considering easyJet Holidays as their preferred travel company. It is important to remain vigilant and thoroughly research the accommodations and customer experiences associated with their bookings. Only through these measures can individuals make informed decisions and avoid the disappointments and frustrations that I encountered during my own unfortunate encounter with easyJet Holidays.
| 1
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Vueling
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An abomination. Do not use these incompetent bunch of liars.We had our flight cancelled after hours of messing us about then offering another ,if it wasn't booked up, a whole day and a half later. Hardly any staff to deal with the mess and little or no information.Gave up on my holiday as I did not ant to spend 2 days at gatwick airport.
| 1
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Ryanair
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An absolute disaster !Worst flight I've been on in my life. Rude flight attendants they don't do anything but role there eyes and be rude to you. The conditions on the plane is dusty and disgusting hasn't been cleaned since the other flights. They charge you more even though you paid for it online and don't remind you in the future. Never going again!!!!!doesnt even deserve a star
| 1
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Ryanair
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An absolute disgrace of a company, went to check in at the airport on time and got charged a £55 fee for each of our tickets.Website is deliberately confusing and whole process is there to profit of anyone who may make a mistake.If given the option I will never fly with them again
| 1
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Lufthansa
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An absolute disgrace of an airline - I've been trying for weeks to have a simple confirmation agreed for 2 business class flights. Despite numerous emails, calls and online messages via their website, I am still no further forward - they don't even have the decency to acknowledge emails.The 'customer relations' reps are a farce too and seem to be working from home under a blanket as the sound is terrible...... shame on you Lufthansa - certainly not the service I expect from the main national flag carrier for Germany.
| 1
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Grupo AirFrance-KLM
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An absolute disgrace, I have been waiting for a claim to be processed for two months. No response apart from a case number issued when created. I called their reservations teams numerous times and they were a shambles. They provided an address to email, which I did, yet no response even after regularly emailing them. DO NOT USE THIS AIRLINE.
| 1
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Grupo AirFrance-KLM
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An absolute disgrace. Booked flights to Kuala Lumpur via Expedia. Thought I had premium comfort, but no. They have about 100 different premiums (economy, comfort, light etc). So I contacted KLM to upgrade at an extra £900. They took the money then later on that night said they were cancelling that as it should have gone through “the travel agentâ€. A massive amount of hassle going through Expedia, but finally KLM said no they would not let me upgrade. Have asked for a refund for the £900, but still waiting so have done a charge back via my credit card. I can’t do a 12 and a half hour flight on the cramped seats they have due to back issues so have cancelled the whole holiday. KLM will not give me a full refund on the tickets I bought so I’m also around £450 down. Their “customer support†is based in the Philippines so expect responses at midnight then like with me, they just start ignoring you. Avoid KLM like the plague. Holiday if a lifetime up in smoke thanks to their pig headed arrogance.
| 1
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Eurowings
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An absolute disgrace. Filthy aircraft. Pillows covered in hair and makeup from previous passengers. Tray tables filthy. Windows filthy. Food was dreadful. Smash instead actually potatoes. Very small amounts. Bread was stale. In-flight entertainment is years old. Pay for headphones. Cabin crew were not fully trained, exits were blocked. Passengers not secured during landing or taxi. Pay to rent a blanket! I am 5ft 4 inches and I couldn't cross my legs because the space between rows is so small. Absolutely never again.
| 1
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Grupo IAG
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An absolute farce of errors. I had 1300GBP post pandemic voucher to spend. Advised that I could book a hotel and flights and simply email them the voucher number and I would be reimbursed.Aware that some of the original booking the voucher was from had been paid in Avios I checked that it would be refunded cash or Avios- cash was confirmed.Also aware that the credit card I had originally paid on was from an overseas account that had been closed when we moved country 3 years previous, I was concerned the refund would not find its way back to me.Reassured that if the account was closed it would bounce back and I would be contacted by BA to redirect it.Went ahead with the booking and voucher process. No refund appeared....When chased this up I was then advised that there was a dispute within BA over the amount I was owed and that it would be part repaid in Avios. But still no refund appeared, even a partial one.Months later, I have now found out BA 'mistakenly' told me my voucher was in GBP, but was actually in SAR, so was only worth 1/5th what I was originally told and had subsequently spent on my trip.In addition, the money had been repaid to my expired card and is essentially lost in the ether.This is beyond a shambles, I have spent countless hours on the phone to be told a different story each time.I tried to anticipate the sticking points and iron out potential issues prior to booking, but have still been left 1300GBP out of pocket. Not an apology from the company or any attempt to make this right.
| 1
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EasyJet
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An absolute farce. Pathetic. An hour of my life that I will never get back. And no solution.
| 1
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EasyJet
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An absolute graceful service with complex procedures for compensation claims and no reference numbers. Basic stuff for the size of the company. You would think they want you to give up....
| 1
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EasyJet
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An absolute joke of a company, Please everyone stop using them
| 1
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Grupo IAG
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An absolute joke of a company. They cancelled a connecting flight for a trip from Dublin to Buenos Aires, never informed me of this cancellation, I only found out because I happened to check the booking on the site. Then offered a paltry reimbursement which means I will have to pay triple the cost with another airline. Do not book any flights with this company, can't stress that enough. Customer service is a joke that goes around in circles. Terrible experience.
| 1
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Wizz Air
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An absolute joke. The flight was delayed by 4 hours and after that they decided it was cancelled. Not only did they take ages to decide it was cancelled all other flights to Cyprus had already left and therefore the next available flight from them was on Thursday, nearly a week after. There was no representative at the Airport which I don't know how this is legal, as we had no guidance no nothing. People that needed hotels were never given any validation or any help. They need to rebook us onto the next available flight and they were completely useless. Lots of people lost their holidays just like that. It's funny how easy they will take money off of us for luggages being cm than the allowed dimensions but will not even speak to us when the cancel entire trips. I have never felt so neglected before! The customer service on the phone was also not helpful at all telling us we need to do this online. I have spent money on taxi to and from the airport and which I want compensation for and they never said anything. Absolutely disrespectful. The EU law says that passengers need to be cared for after cancellations which clearly has not happened.
| 1
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Grupo AirFrance-KLM
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An absolute joke. Tried for days to change a flight with no response to over 40 calls to several different countries hotlines, contacted them via whatsapp and facebook, to no response, then to see that our flight has been changed to some random date with no email confirmation or consent? And is now impossible to get in touch with them 12 hours before our needed flight. Had better experiences with a rabid dog tbh
| 1
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Wizz Air
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An absolute rip off. To charge customers £40 for not checking in online is day light robbery. Customer service then claimed they couldn't locate my file. Never had a worse experience.
| 2
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Ryanair
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An absolute scam. I was on a flight delayed more than five hours, with no explanation to what was happening. All we were given was a voucher for four euros. I had paid priority booking to get my second bag on board, and when it came time to board no one called nor checked it because they were trying to get us all on board as quickly as possible. I just called customer service, explained the situation, and was told they could not refund me because it is "policy".I am now trying to claim 250 euros in compensation for the delayed flight according to EU261 Law, and the online is not letting me submit. A repeated error with my bank details, which I know are entirely correct.An absolute scam of an airline, I will try my hardest to avoid them as much as possible.
| 1
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Vueling
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An absolute shambles of a company. 2 of us travelling with 1 bag, however try and confirm your booking with only 1 bag, and it's impossible. The only way you're able to confirm is by paying for 2 bags at £ 75 each! Absolutely no chance of finding a number where you can actually speak to a human to try and resolve the issue.You're far better off booking with a "proper" airline, it might cost slightly more, however it will save you having to deal with a lot of completely unnecessary hassle.
| 1
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Lufthansa
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An absolute shambles of an airlineFirst time and never ever again.Their staff (LHR TERMINAL 2 ) are clueless, arrogant and they lack empathy .Couldn't believe a German company could be so lackadaisical when it comes to customer service.Our flight(24 Aug) was delayed then was eventually cancelled; we had to collect our checked in baggage from arrivals. Staff were very brusque in their manner - we had our nephews' pre-wedding reception to attend that evening but we were told everyones' got a wedding. could go on - but no space to write it all. We were 8 in our party and none of us will ever travel Lufthansa again including the kids and young folks who were with us.Flights are delayed or cancelled all the time but it's how you deal with the aftermath of it all.My advice to Lufthansa is to treat customers with dignity and respect . You need to treat customers as people and not as money tokens or numbers! Staff need to be well trained, I haven't got a glass ball but if things don't change your annual turnover will sooner or later and it won't be in the right direction !
| 1
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Lufthansa
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An absolute shame and disgrace, worst i have been handled by any Airline ever. The electronic Systems don't work, people at the checkin are incompetent to give advice, arriving at to our destination (almost a day later) became a game of luck more than anything.And then lies on top.This Airline deserves no trust. If their pilots are as overbooked as their personel, how could one even trust to arrive safely?I don't blame the personel however, this is a 100% failure on management level, for stripping down the system to a bare minimum standard, without any buffer whatsoever.A disgrace for germany, the managers and shareholders ought to be fired or disowned.Consequence now: i fly every year long distance flights, but the Lufthansa company will NEVER again earn a cent with me.If you are considering flying anywhere... I highly recommend taking a look at other Airlines.
| 1
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Pegasus Airlines
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An absolutely awful airline, which has recruited the worst staff possible too. Flying from London to Adana, the flight was delayed by 30mins, which meant we only had a 1hr gap before our next flight. Landed in Adana, no signs of where to go to catch the connecting flight. Once you have worked out where you have to go, you join a queue of 400 to 500 other people who need to go thru to passport control. It's clear you going to miss the connecting flight. Spoke to Pegasus ground staff, and they are like we don't care. It's not our issue. I said but you delayed us in London by 30 minutes so it is your issue. The ground staff clearly stated we don't care, and not their problem. We were told this by 3 different staff employed by this shoddy airline. Started queing, and by chance happened to mention to some other ground staff that we will miss our connecting flight. He took us thru the fast track queue and we ran to catch the connecting flight. Doing this with 2 kids is extremely stressful. Returning back to the UK, flight from Adana delayed to Istanbul, similar issue but this time we managed to go thru the normal queue and run to catch the connecting flight home. It's definitely a budget airline, but of the worst kind, with the worst kind of staff and customer service.
| 1
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Grupo AirFrance-KLM
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An absolutely shocking service. They don't care about customer service. I had two check in bags one was slightly over the other was 6kg under. The counter assistant asked me to rearrange my bags to even it out. I did as requested then he told me my ruck sack was too heavy and I have to pay £175 penalty. BA would never! On top of that they lost my luggage and I'm having to chase them for updates. Last ever time flying with them will not recommend. My flight was from London to Amsterdam to Accra it was so stressful and ended up costing the same as a direct flight next time I'm flying BA.
| 1
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Jet2.com
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An airline I can trust, excellent service.
| 5
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Grupo AirFrance-KLM
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An airline after my own heart!KLM delivered and they delivered big. I frequent them as an airline and will remain loyal for the foreseeable future. Fantastic on-board service on their long haul from AMS to KIX.
| 5
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Ryanair
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An airline everyone loves to hate. I have flown over 10 times with them, and apart from one plane being very late on departure, all arrived on time. The staff on the airplane is fine, they haven't lost my luggage, the planes are generally clean. Unlike some other airlines and websites that sell plane tickets, Ryan's rules are clear. If you make a mistake, it's on you. It might sound cruel, but it is what it is. The area where they suck is customer service, they just have no mercy. Hence some of the reviews.
| 5
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EasyJet
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An airline full of Mickey Mouse homophobic racist neo nazis who can not function at the basic level of customer service. Have chopped and changed our holiday costing us £100s in car parking changes and kennels etc all because they can't stick to their sold flight times and change it last minute.Don't waste your time complaining. You copy and paste responses from robot like people who have no clue what they're writing or doing.Head of customers. He is the worst. 4 harassing missed calls and a threatening email is what you get from Daffyd Dil! Moment gay couple was mentioned he turned on us.Have taken them to ABTA for the atrocities committed against us!All this and our reasonable resolution was to change where we flew from to make the extras we had to change more feesible with the timings. They wanted to charge us more for us adjusting our plans to suit them. Ridiculous. Awful awful company with no morales.
| 1
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Ryanair
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An airline that goes out of its way to create inconvenience in order to bill you to avoid it.You get what you pay for. Cheap tickets for a cheap, unprofessional service.
| 1
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Ryanair
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An airline that is frequently unreliable and charges for absolutely everything making their bargain price a complete sham.Also if your flight is cancelled you're more or less left to fend for yourself.Terrible customer service and unhelpful staff.Avoid.
| 1
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Grupo IAG
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An airline that lives in their past glory and heading a future of crisis is British Airways. I am not joking we are a family of 7 all in Business Class heading for a Norwegian and Arctic Cruise and they lost 10 of our bags! They will never see me on any of their flights ever a disaster of an airline
| 1
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Turkish Airlines
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An airline that no longer offers the services we were used to. At departure, due to the delays that are already common with them, I hardly got the connection. But the luggage did not reach the destination. We had to make a 700 km round trip the next day to retrieve them. On the return they were late and 4 of the 6 bags arrived destroyed and at the complaints office I found out that this is something common with this company. The compensation process for the 4 bags is not completed after a month, the company trying all kinds of situations in order not to compensate. I am asking for invoices from luggage, invoice or paper from a luggage repair company that cannot be repaired. I do not recommend this company.
| 1
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Wizz Air
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An airline whose business it seems to be to trick its own customers. I did not check in online before, as I had check-in luggage, which of course I would do at the airport, as with, you know, every other airline ever. But no, for that they charge a fee of 48€, on top of the already ludicrous 120€-something they charge for check in luggage. The agency (Kiwi) did NOT phrase it clearly that there would be a guaranteed fee. After calling the customer service and very respectfully pleading my case, a very rude agent told me that „it's not forbidden to file a complaint if you want to." Never, ever again Wizz Air. Lost a customer for life.
| 1
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Grupo AirFrance-KLM
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An airline with poor service and poor morals. They do not respect the passenger. Unfortunately they cheated me and did not give me the seat I bought on the round trip. Seats 63A 63k
| 1
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Vueling
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An airline with substandard ,inexistent,disrespectful,rude,customer service.You should not be allowed to operate. You are a rip off.Unable to book on line ,asking to pay more for the seat then the ticket itself, basically abusing the system for their own benefit .Do not travel with them unless you want to spend money that you don't have because they will suck it out of you . Avoid it !!!!!
| 1
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Wizz Air
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An all round terrible experience. Flight delayed by 3 hours, applied for compensation via the company website and it was declined as my flight landed ‘2 hours and 57 minutes’ after it was supposed to. Never received customer service this bad in my life, would really advise people to avoid Wizz Air as much as possible. Spend a few more pounds and fly with a decent airline.
| 2
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Lufthansa
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An appalling experience recently which will ensure I never again fly on this joke of an airline. Not only do they lose all of your luggage but they then take zero responsibility and even only adept at sending email after email stating they take no responsibility. Their customer service is non existent and only the scammers that want your money will contact you if you plead for help via their social media. As a travel agent and as a frequent flyer I will ensure I tell everyone to avoid Lufthansa in future. It's fetid.
| 1
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Ryanair
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An application for a refund for cancelled tickets was succesfully submitted april 2020.But we have not got our money yet.Very disappointed.
| 1
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Ryanair
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An atrocious company from top to bottom with non-existent customer service and that actively looks down on customers who happen to have bought the cheaper tickets. So much for buying tickets early or participating in one of their offers!I missed a flight today due in part to a Ryanair mistake. I was guided to the wrong gate and once I had noticed it then I immediately informed Ryanair. They asked for the airport staff/security to go and help (due to my disability) bring me to the correct gate. I was told that there would be no problems in reaching the gate as there still remained around 40 minutes before the gate closed. The airport staff arrived around 20 minutes after I called Ryanair and then brought me to the correct gate within a few minutes.Upon arriving at the gate, I and a few other passengers were informed that the gate was actually closed and that we would have to pay for new tickets on a later flight. I was angry given what I had been told earlier and so demanded to speak to a supervisor.The supervisor - rather than help me - started berating me about the missed flight being my fault and then claimed they had not received any calls or made any arrangements to bring passengers to the gate.Thereafter, the supervisor mentioned the price of the ticket and how I cannot expect much in the way of service given what I had paid. When in fact, all I had asked for was Ryanair to keep their own promises made to their customers.Ryanair are well below any company when it comes to their treatment of passengers.
| 1
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Lufthansa
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An average experience especially with the ground crew. Flights were booked well in advance and seats selected so that the two kids under 8 years old were seated with an adult. When checking in we were split up, LH answer to this was well as you are flying business class the middle seat is empty so your child can sit there. Nice work LH it’s nice that you pay to have an empty seat (this is really the only thing that separates bis from economy). We ended up talking to a passenger that agreed to swap seats when they realised they were going to sit next to a 4 year old. Cabin crew were friendly and the food was good, also for once the flight departed on time and arrived a bit early. On the return leg LH due to weather could not unload the luggage over the next 5 days the suitcases arrived one by one two days to find them and instead of them getting sent out in one go they arrived spread out over 3 days.
| 6
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Ryanair
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An awful Easter morning because of you!!! You are … !! There are No bad words to describe your company!!!! You did not let more than 50 people to get on board! WHY??? You knew that we are already at the airport and on the way to the gates 20 minutes before the flight!!! You never close them on time! NEVER!!! You NEVER fly on time!!! Always delays!!!! Why on an Easter morning you decided to leave people inside airport while you were late for 40 minutes to fly away????Ugly!!! Ugly!!! Ugly!!!
| 1
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Wizz Air
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An awful experience. The plane was 2 hours late on the way out and almost the same delay on the return. The staff were rude and uninterested in passenger's concerns arising from what became a very late evening return, at a time when public transport options were very limited.
| 1
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Lufthansa
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An awful night at Frankfurt airport on the benches of area A, with mice running under my feet.Awful Lufthansa!
| 1
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Ryanair
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An awful website, not only it's badly structured and it's impossible to contact support, but the majority of the links and buttons don't work because they are broken, directing you to broken pages or awfully written error ones
| 1
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EasyJet
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An easy and perfect attention from the agent.
| 5
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