Airline
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5.97k
| Rating
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10
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|---|---|---|
Jet2.com
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An easy process from start to finish
| 5
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Grupo AirFrance-KLM
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An economic, pleasant and overall very satisfying flight. I would recommend KLM to everyone.
| 5
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Jet2.com
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An efficient and polite service.Plenty of leg room and seating.Staff helped us put luggage in overhead lockers for us . Food reasonably priced.East Midland Airport was also user friendly. We hope to use Jet 2 again.
| 5
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Jet2.com
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An efficient service that was on time and well staffed.
| 5
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Turkish Airlines
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An email I have sent Turkish Airlines:Please take this feedback as an official COMPLAINT! I will be forwarding this complaint to Aviation ADR if not amicably resolved. I booked on 28/05 as a family of 6 from Birmingham (BHX) to Istanbul (IST) on the 19-30 Oct. I then booked seperate internal flights from IST to Antalya (AYT) on the 19-27 Oct 22 (this was booked seperately because I needed good flight times as youngest is under 2. I received an email dated 20/07/22 stating that a flight had to be rescheduled. It was the return flight from IST to BHX on the 30/10. It was rescheduled for the 31st by Turkish Airlines. This caused inconsiderable inconvienience as we missed time of school and work. But we had to agree to the change as otherwise we lose the hotel money in Istanbul. Once this flight was rescheduled I realised that our luggage allowance was removed from our tickets even though initially we had bagguage allowance. When I got in touch with customer services, I was blamed for accepting the change to flight! What utter nonsense! It took 4 weeks of communication to get it sorted. Now we're thinking it all good and we can plan the holiday. But how wrong!!! I received another email on the 19th of September stating that a flight has been cancelled! It was our return flight to BHX from IST on 31/10. I immediately contacted customer services who are so imcompetent its unbeliveable! Hours of explaining everything, I finally managed to speak to someone who I thought was able to resolve the issue. He looked into the matter and said there's an earlier flight etc he will book us on. This took him nearly 40mins to sort out in which time there was no space left on the flight! Then he said maybe changing the flight etc, but we'd have to pay an additional £1800! An abolute joke! At the end the flights had to be cancelled. We have lost out on our IST hotel, a charge for internal flight cancellation, an increase in ticket prices as we had to go with Pegasus Airlines (who were actually brilliant!), travel to Stansted even though we live 10mins from BHX Airport, long stay parking charge, missed out on Istanbul & holiday was cut short by 4 days.We need to be compensated for this diabolical situation. To make things worse, I had to travel to BHX sales office as customer services couldn't refund the flights. I had to get some payment returned to my credit card and some BACS! Your collegues at BHX sales office were amazing, they were astounded at the issues I had encountered but were not surprised at all!
| 1
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Ryanair
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An embarrassment of a company. Truly shameful.It has been over 5 weeks since Complained about the changes of flights, and still haven't received any direct response from them. The only info I received was an automated email saying my re-scheduled flight was cancelled and I am finally eligible for a refund.It has taken 5 weeks to get to this point and will now take another 5 weeks for the refund to be processed. I wonder why it takes so long for them to process? Is it because they want to hold onto your money for as long as possible to earn interest? Have you ever heard of another company taking 20 working days to process a refund.
| 1
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Jet2.com
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An enjoyable experience with no delays, easy check in and helpful staff. Will definitely use Jet2 again.
| 5
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Grupo AirFrance-KLM
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An enjoyable flight between Lyon and Washington. Exit row seats offer a great amount of space and are really comfortable. The flight attendants were perfect. I could bother them anytime and they would still help me. Food was good and a self-service minibar was present for economy passengers on the long-haul flight. However, due to non-present passenger on the first leg, the flight was subsequently delayed in order to remove his/her luggage. But in our case, the second flight departed on time but without our luggages, which arrived the next day at 11pm. That's a minus 3 points for that.
| 7
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Ryanair
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An error in the app has charged me twice for a check-in bag. They are refusing to refund one of the payments.
| 1
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EasyJet
|
An error was made with my booking, I think through a glitch in the easyjet computer system. I realised as soon as the confirmation email came through and immediately went on the customer service chat (there is no phone number to call). There was no response, and then I had to leave the chat because I had somewhere I needed to be. I left the browser window open though. When I came back to my computer I found that a person had finally responded 3 hours after I had requested to connect with a person. I tried again and the same thing happened - this time it took 3.5 hours for someone to respond. I needed an urgent response because the cancellation window for my booking was going to close within 24 hours, but having been unable to connect despite waiting a reasonable amount of time on two attempts, I ended up £49 out of pocket through no fault of my own. Functionally this is non-existent customer service!
| 1
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EasyJet
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An estimated wait time would be helpful or any acknowledgement
| 1
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Jet2.com
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An excellent airline, wonderful staff my journey was a great experience. I'm elderly and have limited mobility, I was treated with great care. Thank you Jet2.
| 5
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EasyJet
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An excellent and very efficient staff member!After receiving an email that my flight had been changed, and I couldn't find available flights for the following day via the app, the staff member very kindly made the changes for me. An absolute star!
| 5
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EasyJet
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An excellent customer experience! Modifying my flight was quick and effortless, thanks to Lamees who was incredibly kind and helpful throughout the process, making everything seamless.
| 5
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Jet2.com
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An excellent experience in all ways - Jet2 provided assistance cheerfully and efficiently, helping with security and taking care of us (in our 80s). We totally recommend Jet2 for your flights and holidays
| 5
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Jet2.com
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An excellent experience throughout, from making the on-line reservation, to the airport experiences, with punctual departures and early arrivals, and with friendly and polite cabin crew. It all worked seamlessly well.
| 5
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Jet2.com
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An excellent experience. Totally different to our previous flight. Staff were very courteous and professional. Pilot kept us well informed. Everything was on time. It made the journey a pleasure. Congratulations to everyone on the team.
| 5
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Jet2.com
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An excellent flight and in flight service on outbound and inbound journeys, very pleasing holiday experience.
| 5
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Grupo IAG
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An excellent flight in Club World on British Airways. The welcome aboard was warm and that continued throughout the flight. The crew were attentive, friendly and very professional. On board food for dinner and breakfast was good and there was a well chosen selection of wines. In flight entertainment offered a great selection of films and audio. The seat/flat bed was very comfortable - British Airways have done an excellent job in the design and comfort of the suites on board the A350. I liked the sleek, minimalist design. This flight showed that BA can be among the world’s best airlines.
| 9
|
Grupo IAG
|
An excellent flight on BA CityFlyer. The plane was clean, comfortable and spacious. Crew were friendly, and I was very pleasantly surprised to be offered a choice of complimentary alcoholic beverages on this one hour flight! Departure was on-time, and I appreciated the cockpit keeping us updated (and encouraging us to enjoy the views as we came into land at London City). An easy and enjoyable flight - just as it should be!
| 8
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Grupo IAG
|
An excellent flight! Despite this being a 4.5 hour flight in a A320 that is configured for short hops to Edinburgh or Glasgow, and despite there being no IFE, I ended up really enjoying the flight. I don't know if it was just that I had really low expectations, but I thought the crew were fabulous, and the food and wine was surprisingly good. The plane itself looked very new and was in perfect condition. From the very start, I really liked the crew - they were all cheerful, genuine, and clearly enjoying their work. I noticed they constantly had friendly and proactive interactions with passengers, and when the food and drink came around, they were generous with the wine - and happily provided top-ups later in the flight. The food box was deceptively small - it actually contained a decent selection of food, and was more than enough to keep me feeling satisfied on this trip. There were regular, and detailed, updates from the cockpit which I also appreciated. So whilst the hard products on this flight were limited, it was the service - and the genuine enjoyment of the crew - that won me over.
| 8
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Jet2.com
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An excellent flight! Great service from the attentive staff and they made the most humorous announcements! Brilliant!
| 5
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Jet2.com
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An excellent flight, as always.Wonderful staff
| 5
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Jet2.com
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An excellent flying experience to Spain. The staff were very efficient and helpful. The seats were very comfortable with plenty of leg room. The pilot informed the passengers of details of the journey and the weather conditions on arrival. Food was plentiful and the price was reasonable. Certainly Jet 2 will be my choice for future travel.
| 5
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Grupo AirFrance-KLM
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An excellent journey with a hard working and attentive crew. Food was superb and as if out of a kitchen rather than the standard aircraft pre heated meals. Very well prepared with a great selection of drinks. Worth every cent spent. Nice film and music selection. It was a nice trip throughout to destination. My thanks to the crew for their hard work and bringing fun back to flying.
| 10
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Turkish Airlines
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An excellent level of service,especially considering their affordable prices. I have to mention their food which is always top class,also as the entertainment system on longer flights. Big thumbs up!
| 5
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Jet2.com
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An excellent online booking and flight service from Jet2 as always! We will always use Jet2 and would highly recommend this airline.
| 5
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Jet2.com
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An excellent service along with their own check in area and passport control on our return was very impressive, thank you.
| 5
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Jet2.com
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An excellent service on both the outbound and inbound flights. Very smooth from arrival at airport through to landing in Faro and back in Edinburgh. Staff on the ground and in the air were excellent. Thank you for making it such a pleasant experience
| 5
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EasyJet
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An excellent short flight, with great onboard service from a friendly & attentive cabin crew. Leg room was ok and the seats were comfortable enough for a short flight. Overall a good experience and good value.
| 9
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Grupo AirFrance-KLM
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An excellent trip. On time departure from LHR then 3 hours in the lounge at Schiphol. We boarded on time but took off 90 minutes late due to delays loading the aircraft. Onboard, the seats are great, roomy and comfy. The IFE has more than enough choices for a 12 hour flight and even a free WiFi connection for a limited time. The food was very tasty, some of the best I’ve had in the air. Finally the crew were excellent, efficient while still being amicable and chatty. After taking off 90 minutes late we were only about 20 minutes late arriving in Lima.
| 9
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Pegasus Airlines
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An exellent Pegasus Airlines flight, flight attendants were friendly and attentive. We were pleasently welcomed onboard and wished a nice holiday at Dalaman. We asked for seats together and got them on both journies. The seating was comfortable with plenty leg room, lights were dimmed so we could sleep on the flight back home, then woken about one hour from landing at Manchester and refreshments were then offerd before landing.
| 7
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Ryanair
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An extra charge of £60 to check in at the airport is criminal. The Landing was like being in a jamacian bobsleigh, that some people started saying the lords prayer1* from me
| 1
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Jet2.com
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An honest and reliable service, with great staff willing to help.
| 5
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Ryanair
|
An hour ago, I bought plane tickets, and after payment, it showed that the second passenger has an incomplete name, missing 4 letters. I'm 100% sure I entered the full name. I've been buying tickets for 15 years, and this has never happened before. It seems intentional in the system because when I tried to correct it, three letters are free, but Ryanair charges £115 for the fourth letter! I don't understand why I should pay for a mistake in the system. We're a family with a child, and £115 for one letter is outrageously high for us. When I contacted customer service, a Ryanair employee named Jan was very cold and just kept repeating that if I want to add that letter to the name, I must pay £115. It's very sad how Ryanair treats long-time customers. No willingness to help, just ripping off the customer at any cost. I'm disgusted by this.
| 1
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Ryanair
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An hour flight from London to Edinburgh has been delayed for almost 2 hours now. I am still here by the way, LITERALLY. And the time still getting pushed back. AVOID! AVOID! Just pay a little extra on easyjet or other airlines and get a WAY WAY better service.
| 1
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Vueling
|
An hour late on both legs of a return trip to Barcelona. Late arrival of the crew, mechanical fault with the check in desk, unexplained mechanical issue on the tarmac. I hadn't realised how unreliable this airline was (should have read the reviews!); won't be using again if I can help it.
| 2
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Jet2.com
|
An hour late. Poor info supplied. The outbound flight departed uk 40 mins late so it was obvious our return flight would be late but this was not communicated to us in a timely manner. Pilot's in-flight announcements were unintelligible. Plane got very warm after loading during an extended delay on the tarmac at Malaga, for which no explanation or reasons were given. Otherwise comfortable and uneventful flight.
| 3
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EasyJet
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An hour wait to speak to someone via the chatbox and then issue not resolved. Then an hour on hold on the phone. There's no way to get hold of anyone for any support!!
| 1
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EasyJet
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An hour waiting to speak to customer service, then deliberately cut me off. Should be illegal.
| 1
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Grupo IAG
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An hour's delay due to late arrival of the incoming aircraft. The captain was a particularly able communicator who kept us in touch with the situation. We got freebie upgrades to emergency exit seats from a friendly member of the crew. In the end we were only 30 minutes behind schedule in a relatively comfortable elderly plane. Pretty stress free.
| 7
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EasyJet
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An hour's delay on both our outgoing and incoming flights!! First time customer and didn't expect this! We eventually go through the boarding gate and then are kept in the bus on the airport apron for 25mins! Why take us out there if the airplane is not ready for boarding?! The delay meant we missed the last ferry to our BnB town and had to catch an expensive taxi, but no compensation available as they say the flight was "only" delayed by 57mins! Not impressed.
| 2
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Iberia
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An involuntary schedule change was not feasible for us so Iberia offered a refund voucher (for the value of EUR 3,600) to be used for new bookings which would be processed within 7 days. After 9 days it was not received. When I called customer services, I was told that a mistake was made so that the refund request was to be escalated and processed within 72 hours. Nothings was received within the time so I called again and was promised that it would be done within 24 hours. Again, nothing was received and the agent that handled the case promised to issue an email to state the details of the case. The agent stated that they cannot provide details of the processing time, in contradiction to the promises made by previous support staff on the customer service line. I managed to use the chat facility on Whatsapp and have now been told that the it may take a further 10 days.
| 1
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Grupo AirFrance-KLM
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An item was taken/ stolen from my checked baggage. I have fully complied with the airline policy, the Amsterdam airport as well as the Border Force.You have taken the item unlawfully. You are breaking customers' rights.Your customer service staff is very ignorant and dismissive acting in a rather superior manner.
| 1
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EasyJet
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An okay experience. Easyjet cancelled our flights to the original destination, and their cancellation policy is really awful. You are directed to get a voucher, and need to make aAB7U3Hn effort to rebook to another flight. It's made difficult on purpose. Instead we flew to Athens, which cost us extra for the connecting flight, but you don't want to waste energy with this company, since it will get you nowhere. Now, this alternative flight was very ok. If they do fly, they offer a decent low-budget flight, and are not too picky on the hand luggage. Staff is always cheerful and happy to support every customer. Flights (incl. return) on time, well organized and pleasant.
| 4
|
Jet2.com
|
An old plane with very limited room, a bit uncomfortable. Long and uncomfortable transfers by bus between plane and terminal. Jet2 always seem to be the furthest away of all aircraft, no air bridges ever, would a little increase in cost not be worth it?
| 3
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Grupo IAG
|
An ordinary BA domestic shuttle flight from Belfast to London Heathrow. Usually uneventful except for the cabin crew announcement three times advising people complete a UK passenger arrival form from the gov.uk website or risk prosecution. Some people challenged this statement and were rebuked. BA Cabin Crew were adamant that this was now a requirement. But the regular traveller amongst us knew this was incorrect advice. Some people were anxious departing the aircraft. Other than that crisp snacks and water were offered which is a nice touch. Sky Cafe still not on sale - not quite sure why given COVID protocols in the UK are mainly relaxed now. BA is still by far the best operator from Ulster to England.
| 8
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Jet2.com
|
An otherwise good airline spoilt by chewing gum on seatsBooking was easy. The app was user-friendly. Customer service was helpful when I needed help. However, 3 items of clothing were spoilt as concealed chewing gum was stuck in multiple of our families seats. In addition to being quite revolting, as it was on the journey out we had no means to clean the clothes so they couldn't be worn again for the trip.
| 2
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Jet2.com
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An outstanding company with comfortable seats and the decency to take care of their people during Covid. Five star always.
| 5
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Ryanair
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An outstanding service at reasonable prices and it always gets me to my destination in good time. Would highly recommend
| 5
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Grupo IAG
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An unacceptable airline from start to finish. Cancelling a long haul flight one hour after its expected departure time, Under the preface of technical issues on the aircraft, leaving a number of people (Including Business Travelers like myself) Completely hanging. And This at London Heathrow, that is supposedly the "home" of British Airways and surely there should be other aircrafts to bring in. So this was clearly because the flight was not full. Unacceptable service after that with BA unable to rebook people on flights at the same day, Which meant that the business purpose for which I had booked a really expensive ticket was essentially not met.Baggage reclaim taking approximately two hours to arrive from the aircraft. And of course, Customer Service not being willing to help whatsoever. I have vouched never to travel with BA again, have made sure my employer (multinational company) And travel agent are both aware. I would advise anyone to avoid this company if they can.
| 1
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EasyJet
|
An unbelievable bad experience with this airline. My caretaker and I had to cancel our flight from Amsterdam to London due to the fact that I had to undergo sudden renewed immunotherapy treatment. I am busy with filing a request for refunding for weeks already, with starting to fill in a form on the website on the 9th of March. I have forwarded a medical statement upon request of Easyjet. I receive no further reply. I have forwarded many messages to: cs.support, customer.support, esupport and specialistenteam. None of them are replying and some of these email adresses seem to be blocked.Easyjet does not seem to care about bad reviews, since I have not been contacted. In the week after writing this, I have send once more my request for refund/compensation to all addresses and the issue is still not resolved. I have send all previous correspondence to these addresses and I was asked to send my question and flight details. So once again I sent all correspondence, followed by a deep silence. It seems that Easyjet is executing a war of attrition, hoping I will give up.And here we are, five days further: again I sent several reminders and received several replies, asking me again for the flight details and again offering me a voucher. Again I uploaded the medical statement, the casenumber and the request for refund for my caretaker and myself.Is this a discourage policy of the airline, or is the customer service not capable of handling a refund?Dear people, don't use this airline, however cheap it may seem at first.Two months and about 50 emailmessages, three casenumbers and at least 20 different customer service employees further, the issue is still not solved. Several times I requested contact details of the management department to file a complain - no response...
| 1
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EasyJet
|
An unbelievable shower ofpoop 200 people crammed in the H4 departure lounge at Schiphol standing space only and just noticed the incoming flight is not in yet. Never again.
| 1
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Ryanair
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An unbelievably bad airline that doesn't cooperate with third party sites. Made the ultimatum that either we pay 55 euro per person when we check in or take pictures of our legal documents (also for a smaller fee) on a pair of tickets we couldn't refund. Scummy behavior.
| 1
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Lufthansa
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An uneventful Lufthansa European flight in economy. No service, except tiny bottle of water, and dull buy on board selection. We did not get on this flight the usual chocolate. Don’t know if it has been an exception because of some reason or if Lufthansa cancel this “perkâ€. I cannot check this on my scheduled return, as flight is cancelled because of strikes.
| 3
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Jet2.com
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An uneventful flight.As it should be.
| 5
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Jet2.com
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An unexpected upgrade to extra Legroom and a whole row to myself, all for the price of becoming honorary air crew and manning a escape door for the flight 😆 . Great flight, on time, Pilot creamed the Landing in BHX
| 5
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Grupo AirFrance-KLM
|
An unreliable company, with careless customer service. My flight was permanently further delayed with nonsense announcements, culminating when Air France App claimed at 6h07 pm the flight was scheduled to leave at 5h15pm (see picture)! We finally left with 2h delay (for a 1h flight). No WiFi on board contrary to what was advertised before the flight and even on board. The cabin crew was unapologetic. No way to work or inform business partners at MPL of my scheduled arrival time. In-flight "business" meal consisted of nuts, one cookie, and a drink. I don't see the difference with "economy". Finally arrived starved, late, having lost my business day. Despite Platinum loyalty status and flying business class, all this was considered not worth any compensation by AF customer service. I regret not having traveled by train.
| 2
|
Pegasus Airlines
|
An untrustworthy company that takes money from the customer without providing service to him. At the end of August, on 8/17/2024, an amount of 740 Turkish liras was withdrawn by mistake from the baggage weighing machines and given an boarding pass at Sabiha Airport. The employee in charge promised to return this amount to my bank account, but I have not received this amount yet. Yesterday, on 12/19, I was at Sabiha Airport to inquire about this refund. I was surprised by the Pegasus ticket employee speaking to me in a contemptuous and rude manner...Refund Receipt no.PGS333865389RReservation no.PCHH1CDate 17.08.2024I do not recommend booking tickets from a Pegasus. It's scammers and thieves.
| 1
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Lufthansa
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An update on my review below. Lufthansa finally paid the EU compensation of 600 euros each, plus 70 euroes per person for delayed baggage in June 2023, about 11 months after the terrible experience at Frankfurt airport. Thank you Lufthansa, but we're still unlikely to fly with you again. Apart from terrible service when things go wrong, your legroom is very poor compared to Korean Air.On 2 July 2022 we arrived in Frankfurt after a prolonged 13 hour flight from Seoul, for a connecting flight to Manchester at 22.15 the same day. The Lufthansa App told me the gate number, but regularly checking the departures board the flight was never announced. By 21.00 there were lots of people waiting at the gate, but there were no Lufthansa staff and the screens never showed any flight to Manchester, 22.15 came and went. We were told the only customer service desk open was landside, so we went through passports and security to find that customer service was closed until 9.30am the next day! THOUSANDS of stranded passengers, no customer service, and no hotels available because of a Coldplay concert in Frankfurt (and it was 11pm on a Saturday night). Worst night of my life on the floor of Frankfurt Airport. We were put on standby for 3 flights on Sunday but with so many people waiting we didn't get any. They put us in a cheap 3 star hotel a 30 minute taxi ride away and next morning we had to wait 3 hours in customer service and were then offered seats on a flight boarding in 30 minutes - we had to RUN through security and passport control and managed to board, arriving in Manchester 44 hours late. We know of just one passenger who received compensation so far. She has the title 'Dr', so maybe that helped.WE ARE STILL WAITING FOR EU COMPENSATION AFTER MONTHS OF RUNAROUND FROM LUFTHANSA.Here's a tip - each passenger should claim compensation separately, to avoid the ridiculous 'Power of Attorney' delaying tactic used to fob off passengers and they make sure they lose it or requiring you send a physical copy by mail to a Postbox number in Frankfurt never to be seen again.After reading all these reviews, if you fly with Lufthansa you must be a masochist.
| 1
|
EasyJet
|
An update. EasyJet reached out to me and sorted it out. Thank youThe agent was very nice but your policy to sit the child separately and ask for more money are despicable.
| 5
|
Norwegian
|
An utterly despicable bunch of thieves. Customers have been so let down by regulators and governments - Norwegian took our money and they stood by and let them take it.
| 1
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Ryanair
|
An utterly horrible experience flying with Ryanair. First time for 15 years (when they dumped us in Jerez with cancelled due to "bad weather" excuse on a beautiful clear bright sunny day. That cost €600 train and other flights to get home. This time had to get to London in a hurry for meeting so thought "how bad can it be ?" well think low then look lower and lower until you reach the absolute pits of the lowest. Ryanair is somewhere in the dark depths below that. Uncomfortable, late both ways with no apology, crew can't communicate adequately in English, dirty plane, boarding for full plane through one plane steps, crazy bag policy with "priority bag" option not available. Cabin bag size is smaller than normal business briefcase. Must stop as blood pressure off the chart.Hopefully I won't live long enough for the next 15 year necessity flight to come around.
| 1
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Ryanair
|
An very crooked airline the resorts to blocking the refund section on their website! Ryan air is probably going tits up so we will lose our money the the Michael O'Leary private trust fund! If they survive will never fly with them again! The UK companies watch dog should start to act now.
| 1
|
EasyJet
|
Anakin was amazing with their customer service and it is much appreciated.
| 5
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Grupo IAG
|
Ananias Marigon from british airways, who works at heathrow terminal 5. I give you this five stars! You are the best staff I have ever met. You helped me a lot in your break time and thanks to you I did not miss my flight! Hope you come across to kind people like yourself! You are a star!
| 5
|
EasyJet
|
And again same experience with easy jet. I take my suitcase from Geneva to London and no problem! Tu return they make me pay 58€ because it's too big?? When I bought it specifically with the right measurements!It's stealing, it's discussing.This time I learned my lesson and won't be flying again with this companies.
| 1
|
Ryanair
|
And here we are again. Unfortunately for me it's the only company that connect Manchester and Milan. I use to fly on this itinerary few times a year and today, like all my previous flight, we have at least 2 hours delay. No announcement, no assistance, aeroplanes always dirty and smelly. Never been cleaned other then the end of the day (maybe). Terrible, terrible, terrible
| 1
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Ryanair
|
And not even cheap. GF & I went to Morrocco for Christmas & this was the most convenient flight out there, & although it wasnt cheap to buy it felt cheap. Easyjet felt like luxury after Ryanair.And is it me or is their baggage weight limit REALLY low?
| 2
|
Ryanair
|
And the worst part of it was they'd just charged me £20 as the suitcase was 2kg overweight.Then they flew my suitcase to the airport I'd landed at (48 hours later) then decided my hotel was "too far away", and flew it over 3,500km to another airport that was 49 miles closer.When it arrived at this airport, Ryanair informed me that it would be another 4 days before they would deliver the suitcase to me. 4 Days !!! It was only because their local employee loaded my suitcase into his own personal car and drove it to me during his lunch break that I was reunited with my case before I flew back home to the UK.Shame on you Ryanair for relying on the goodwill of an employee to fix the problem that shouldn't have happened in the first place.Shame squared on you, Ryanair, for taking such a cavalier attitude towards customer service, and even more shame for refusing to refund the £20 excess baggage charge.
| 1
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Ryanair
|
And to be fare, I have to leave positive feedbacks too. Talking about the flights themselves, during the last 10 years Ryanair has never failed, lost, cancelled, delayed or missed anything related to our flights.
| 5
|
Ryanair
|
And yet again Ryanair delayed flight
| 1
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EasyJet
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Andile was patience and attentive in fixing my booking error. I realised minutes after receiving my confirmation that I had made an error and I hopped onto Customer Service, was connected with an agent within minutes and had the flight amended within the hour.
| 5
|
Grupo IAG
|
Angry, disappointed, and unsatisfied. My route was from London to Atlanta. My suitcase was not boarded, therefore not landed with me. For both comfort and safety reason, a bag always fly with its passenger and that did not happen. Claims and few phone calls were made by desk assistants who answered my questions unprofessionally and miserably. Certainly, I was left with nothing but my backpack which contained not more than few snacks. Neither clothes nor anything else was ever provided as an apology. Meanwhile, I was also told that my bag would have been delivered through the next 24 hours which also did not happen. British Airways is a great airline to fly with but its organization, when it comes to customer service, is poor and uncertain. Still waiting for my bag.
| 2
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Ryanair
|
Animals being sent to slaughter are treated better.
| 1
|
EasyJet
|
Anither negative review from me! The mirror newspaper has yet again reported what size cabin baggage you can take for under the seat. It's lies!! 45 x 36 x20 they will not accept. Don't trust them. I flew back from gran canaria on march 10 with a bag this size bought as a cabin bag of this size and measured by myself before I used it. I was refused on the way back and I had to pay 58 euros!! I have been in dispute with easyjet since who have now told me the dispute is finished and there is no refund! Do not believe them or you will pay the price!!
| 1
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Turkish Airlines
|
Ankara to Amsterdam via Istanbul. After a mediocre Business class flight to Turkey with them, we decided to stay at Economy for our flight back. The IFE is pretty good and worked well for me. Food and drinks are also okay. However cabin service was way too slow for a very short ESB-IST flight which over-hastened the eat and drink joy for half of the plane. IST-AMS service was alright, although the food quality is drastically decreasing. Their ground service and staff have major setbacks everywhere, only getting worse. Also, the seat pitch for both flights were literally terrible - barely 30 inches each. Their economy seat pitch does not put them above the category of low-cost carriers. They used to be my favorite airline, not anymore. I no longer prefer them if I have another major airline option on any route.
| 3
|
Turkish Airlines
|
Ankara to Dalaman. No problem or hassle on the ground. Promptly departed and landed. Seat pitch was quite bad, uncomfortable seating. No problems with the cabin crew. Flights to and from Dalaman are usually problematic during summer, October is just sublime. To my surprise, the flight was full. Turkish offers a sandwich, soft drink and water for an hour flight. Overall, it was a satisfactory flight.
| 8
|
Turkish Airlines
|
Ankara to Frankfurt on Turkish Airlines. Quick check in using the priority counter. Following passport control headed to the lounge which was too warm and had the very basic selection of food and beverages. This lounge is worlds away from TK’s lounge in Istanbul and one of the worst I have ever visited. The WiFi did not work despite repeated attempts. Headed to the gate well in advance of boarding time and much to my disappointment we were bussed to the aircraft when there were several vacant air bridges. On board the hard product was decent and having chosen an emergency exit row I had plenty of legroom. The service was extremely slow and by the time I received my lunch it was already cold. Food was well below the standard I had come to expect from TK and I see this as a telltale sign of service deterioration. FA’s went about executing their duties as if they were on autopilot. The IFE had a good selection and like my inbound journey, the audio jack did not work well causing frequent loss of audio. The flight departed and arrived on time. Despite being tagged as “Priority†my bag took considerable amount of time to come out and was delivered well after those that were not tagged as such. I have been using TK regularly in recent years and the decline in quality has been steady. The next time I travel to Turkey, I will most likely choose a different carrier.
| 3
|
Pegasus Airlines
|
Ankara to Istanbul Sabiha Gokcen Airport every week with Pegasus. I buy my tickets in bulk at the beginning of the semester and pay embarrassingly little. Pegasus do their job in a professional manner. It is not about good food legroom in-flight entertainment etc - it is about travelling on time at a very reasonable price.
| 10
|
Turkish Airlines
|
Ankara to Istanbul on Turkish Airlines. Checked in at the business lounge entrance. I was helped by an agent who did not seem all that interested in her job and simply made a comment that my carry-on might be too heavy but offered no suggestions. Boarding was delayed due to late arrival of inbound aircraft. Once on board, it took another 45 minutes to depart bringing the the total delay to 70 minutes. Little to no explanation was provided by the crew. The hard product was a welcome change from the other business class configurations with seats offering more privacy and all with direct aisle access. Catering was efficient and exceptional for a short flight with a hot breakfast and multiple beverage options. FA’s were friendly and attentive. Flight landed late and it took forever to get to the gate and upon arrival we discovered we had to be bussed despite the aircraft being parked in front of an air bridge. Disembarking passengers were not offered much direction on which bus to get on. The bus ride took another 10 minutes and by this time the connecting passengers were scrambling for their flights. TK should be ashamed for forcing their customers to take a bus when the aircraft is sitting 10 feet away from an air bridge. Whilst the airport looks impressive, TK needs to get more efficient in the way they move their passengers. Overall a decent experience on board but an abysmal one on the ground.
| 3
|
Turkish Airlines
|
Ankara to Istanbul on Turkish Airlines. Checked in using the counter at the entrance to the domestic business lounge. The agent was courteous and efficient. I inquired about catching the earlier flight as mine was already showing a one-hour delay. He put me on standby which eventually came through. On board the business class configuration was the same as European carriers with the seats the same as economy with the middle seat left empty. The seat width and pitch were narrow bordering on uncomfortable. After an on-time departure, we were served a hot breakfast which is a welcome surprise for a 45 minute flight. I opted for coffee instead only to be told they had adjusted their catering and would not serve coffee on domestic flights. Instead, I was offered tea. Whilst it did not matter for such a short flight, I found it absurd that they would not serve coffee but tea. I even pointed out the menu we were given which clearly showed coffee on offer. The flight landed on time and was otherwise uneventful.
| 5
|
Turkish Airlines
|
Ankara to Istanbul. Although there was no IFE in this version of 737-800, it is a flight that takes less than an hour. Seat pitch and comfort was probably best I have seen in a 737-800. A delicious short-haul panini and drinks deserve the points.
| 10
|
Pegasus Airlines
|
Ankara-Izmir. Flights were cheap overall the service was excellent for a low cost carrier. Plane took off and landed on time. Clean planes and for once a happy flight-crew.
| 9
|
EasyJet
|
Ann, a lovely lady with short grey hair and glasses saved our day!In an extremely stressful situation when checking in for our flight, Ann went above and beyond for us to help the 3 of us feel calm!Ann is an asset to easyjet and we are so thankful!
| 5
|
EasyJet
|
Announce that you don't queue for toilets because of Covid and then they take one of the toilets out of operation so they can store the rubbish it it!
| 1
|
Jet2.com
|
Announcements overly loud, and return flight was cold. But cabin crew and flight were very good.
| 3
|
EasyJet
|
Announcements put out saying final call for persons boarding when all passengers where waiting to be checked on..Get seated and are met with an announcement stating that we will have to remain within our seats for atleast 1 hour and 30 minutes due to some problem with French airspace.This problem was highlighted the day prior and no arrangements were made or compensation given.The flight was only meant to be 3 hours and adding on half that time again sitting squeezed into an undersized seat? Absolute joke.
| 1
|
Jet2.com
|
Announcements spoken by the crew over the PA system on board were VERY loud to the point that I sometimes had to cover my ears. Pilot and safety announcements were at the correct volume.
| 4
|
Ryanair
|
Annoyed to give 1 star.My Mrs paid £11 to hold a fare for 24hrs. Ryanair took the full amount even tho we hadn't booked and WOULD NOT REFUND US except for the £11You're treated like cattle, there's no seat storage, the cost can be near the same as a decent airline once everything has been added.A little fact about 737's , they are 7" narrower than the equivalent A320 such as Easyjet, which gives more comfort .We've just had a return flight with Thomas Cook which is a low cost carrier but you wouldn't have thought it. An absolute pleasure to fly with them. Even had tv programs on a 4 he flight!
| 1
|
Ryanair
|
Annoying chat service and inexistent web customer services.If you don't get any problem, they are cheap.... but here is the key, how many possibilities do I have to get problems?. In the last 5 years, I have traveled with Ryanair around 30 times... At least, 5 I got some problem, all of them with sad ends. It's easy to resume, they have a "like no existent customer service", you have to negotiate with a website. And the only way to get something from Ryanair is going to the courts, so go on, go on!!! Don't hesitate to spend a few hours getting your rights back:3w moneyclaim gov uk /web /mcol /welcomeor get things done for you:3w lawontheweb co uk /personal /easyjet-and-ryanair-telephone-numbers-and-addresses-for-complaintsPersonally, I did for myself the claim following the guidelines of the lawontheweb (the last link I wrote).Ah! Why are you still using their services? Bournemouth - Alicante just possible with them, unfortunately, I'll continue flying with them.
| 1
|
Ryanair
|
Annoying new cabin luggage policy :(
| 1
|
EasyJet
|
Annoying that I had to webchat to add a large cabin bag to my flight, but the advisor I spoke to was fantastic. All done in about 5 minutes.
| 4
|
EasyJet
|
Another 0 star review for this disgusting airline!! My gf was flying from Luton today with just the free carry on case and nothing else. She bought a few things from the duty free shops and didn't want to hold them in a separate duty free bag because has sciatica and pains in her wrists so she put them in the rolling carry on. She was stopped at the boarding gate and told her bag was too big. She explained her situation and offered to move the extra items into a duty free so the carry on is less bulky but the rude guy told her she's only allowed 1 bag!! Everyone is also allowed to have a duty free bag as well as the free bag, I've been on dozens of flights and never had any grief from the airline staff. So she was charged £48 for her carry on. Absolutely DISGUSTING easyjet, you've lost 2 more customers!! I'll be using BRITISH AIRWAYS from now on, at least they give you a free snack and drink and you're also allowed an extra free cabin bag. You suck easyjet SHAME ON YOU for treating a person with a disability like that.
| 1
|
Grupo AirFrance-KLM
|
Another 1 star review to add to the many on here… Where to start? Tried to book flights on their website over a few days to repeatedly be told there was an issue on the website (apparently the flights were sold out but you'd think they'd remove them). Finally was able to book an alternative flight to see that the baggage we paid for wasn't on the booking confirmation. When I rang to check this I was told the flight we'd booked was full and we should have never been able to book it. Accordingly the booking was processed for a refund and we booked different flights which were significantly more expensive. A few weeks later I get an email saying the refund request was denied - despite the fact we could have never got on the flight we paid for. I rang again and was told I was eligible for a refund but I had to go through the travel company I booked with despite the fact I booked on the KLM website directly. I was then told that the refund was processed wrongly and it would be requested again. I get an email today saying the refund has been denied again. I've just rang and been told the flight hasn't been cancelled and that's why the refund has been denied, which was completely incorrect and went against what I'd been told on the phone. They're now apparently processing the refund again but I won't believe that until I see it, and will try to get a refund via the credit card company instead. Ridiculous when spending over £600 originally and then another £900 on the new flights. Shocking customer service and shameful company AVOID !!!!
| 1
|
Lufthansa
|
Another 1-star review for this company, yesterday i traveled for the first time with my dog, and for a 2.5 hours flight, she ended up staying in the cage for 6.1 hours. The drop-off is super early as they seem to deal with this stuff only sometimes, the flight was then delayed 40 minutes and took 1 full hour to give me my dog, after all the luggages and all the oversized bags were done, they are obviosuly more important than i love animal and of the ticket that costed 200 EUR for ONE way.
| 1
|
Jet2.com
|
Another 1st class jet2 flight.I am just repeating what I have saidabout previous flights with jet2, on time, smooth flight with good service early arrival, no problems.What more can you want ?Well maybe lower prices from Newcastle, they have risen a lot.
| 5
|
Grupo IAG
|
Another 2 flights cancelled. First the outbound and 2 days later the return.Both 16 days before we fly as they have to give compensation under 14 days.Additional hotel costs and car hire incurred.BA Gold Executive club means nothing.. call them and it tells you to call the main number, call the main number it cuts you off.They do not care.They do not respondUse a different airline, we will be going forward. 10 cancellations in as many months.UNACCEPTABLE
| 1
|
Jet2.com
|
Another 2 great flights with Jet 2On time friendly cabin crew good food
| 5
|
Jet2.com
|
Another 2 great flights with Jet2.com. The cabin crew both outbound & inbound were first class as they were attentive, professional & friendly.
| 5
|
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