ManuelMC/dataset_scraping · Datasets at Hugging Face

Airline stringclasses 16 values	Review stringlengths 6 5.97k	Rating int64 1 10
EasyJet	Another 2 hour delay on the first flight out! And then also handing in hand luggage that adds on another 45 minutes upon arrival. They probably need the cabin storage space to sell additional hand luggage...Very unfriendly staff while checking in! Probably frustrated by all angry customers they face every day!	1
Ryanair	Another 2 hours delay of the flight.. Can say not the first but definitely the last. Never fly with them ever again.	1
Jet2.com	Another 5 star holiday and flight with Jet2 from East Midlands Airport to Malaga...Already booked 2 more flights for 2025 with Jet2. Definitely 5 stars great staff and excellent schedule and options from our local airport	5
Grupo IAG	Another BA Shambles. Started off well with excellent check in at first at t5, mid afternoon so avoided the early morning, evening scrum. Into the Concorde lounge, excellent service again. Great choice of cocktails, wine etc. Food ok a bit overcooked but pretty reasonable. Called to the boarding gate. Chaos, people jostling for position to get on the plane. People with children under 5 called before the 8 people in first bankrolling the flight and most of them well over 5. We get on to be told that none of the lights in first can be dimmed at all, so the lights were on all night. It was like being detained and interrogated! Excellent wine and champagne selection. Dinner menu handed out. Iâ€™ll have the prawn cocktail to start please. No you wonâ€™t as theyâ€™ve only loaded one for 8 people and the guy in 1A got it. I bet he felt like heâ€™d won the lottery. Ok Iâ€™ll have the beef wellington, basically a freezing slice of beef with some lettuce. Mains, Iâ€™ll have the curry, no you wonâ€™t as theyâ€™ve substituted that with Christmas dinner. Iâ€™m going to the Maldives to get away from Christmas. I ended up with short ribs that were inedible, no salad starter, no water offered, no bread roll. I just couldnâ€™t eat it. So basically my husband and I have spent Â£20,000 on 2 return seats to be blinded by lights on and left starving. No apologies. Watch out BA as Virgin start flying direct in October. As always you rest on your laurels and treat your customers like idiots.	3
Grupo IAG	Another BA flight and another bad experience! When will this end??I was on the BA173 from LHR to JFK on the 4th of January, in business class, which cost me a little fortune Â£7,697.59.All went OK during the flight but as soon as I landed at JFK, my name was called via the loud speaker, asking me to see a BA representative.After passport control, I was met by an unfriendly and slightly rude woman that told me that my suitcase had not made into JFK.I was shocked but she did not really care, which seems to be the BA attitude across the globe!Here's a list of questions I have for BA:1) How is it possible that a business class suitcase had been left behind?2) How is it possible that paying a premium does not guarantee a minimum of customer service?4) How is it possible that the BA representative was so careless that all my details were wrong on the form?5) How is it possible that the US BA call centre operator could not speak English properly, and got the address and phone number wrong? Took me multiple calls to get everything right!I have raised a complaint, but the outcome will surely be a few Avios as a reward.Shame on you BA! Unfortunately I have one more flight this year and then I'm done with you lot!Case Reference number: 26192484...in case somebody cares to check!	2
Grupo IAG	Another BA shuttle flight and a good one. Fantastic flying weather and I would say a 40% load factor. Good professional crew. Friendly and complimentary snack arrived early so now worries. And getting to the A gates at T5 makes for an easy exit. Still a cut above their competitors although a bit more expensive they make up for that in total product delivery.	10
Grupo IAG	Another British business going under!!Flew to turkey via Gatwick. Last day in Turkey by the pool I get a text flight home which was in 3 hours cancelled because of shortage of staff! I managed to get a flight the following day but only to Heathrow, my car was at Gatwick. Cost me 250 for accommodation for 4 of us and 200 for taxi from Heathrow to Gatwick.British airways are a complete shambles, avoid this airline if possible. All other airlines and staff were assisting their passengers swiftly through security and customs. We waited 2 hours to pass security and 3 hours waiting for luggage. Absolute Joke!!I feel sorry for anyone who's booked a holiday with these cowboys!!	1
Ryanair	Another Ryanair flight, another delay	1
SAS	Another SAS flight just been cancelled.I had to wait at the Zurich airport for 8.5 hours, while my kids are looking forward to joining me for Christmas activities.Totally unreliable.SAS in flight service is often arrogant and snobbish.How did SAS manage to downgrade its reputation from the best airline in the world to one of the most unreliable airlines in Europe?	1
EasyJet	Another UK airline gone woke. Now employing people as cabin crew who are covered in visible tattoos. You don't give people customer facing roles who are covered in tattoos or have facial piercings. How pathetic. You would never see this on non woke airlines like Emirates, Qatar, Eva Air, Turkish Airlines, four examples. There was also a rude Daniel who was absolutely the wrong man in the wrong job, but some woke individuals at Easyjet recruitment saw Daniel as the perfect cabin crew member. He had a deliberate straight face throughout the entire journey and made two announcements, saying clearly, stay seated with your belts fastened as the aircraft is moving at high speed, whilst taxi-ing at approximately 20mph. Easyjet cabin crew used to have charm, they stood out positively, in a general sense, a few years ago, but today, 2023, they, like most other woke UK employers, recruit absolutely anyone, whether they have a good relevant to the position CV or not. My flight number was EZY 8555, Gatwick to Antalya, Friday 15th December. Will never use Easyjet again, but will always use Turkish Airlines, a higher class non chavvy airline.	1
Ryanair	Another amazing flight with Ryanair. The staff are so friendly and yet again we took off and arrived on time. Shame about the bright yellow head rests!Thank you for supporting me - a nervous flyer.	5
Grupo IAG	Another awful experience by British Airways. This flight was delayed nearly 1 hour. British Airways charges an extortionate amount for their tickets but the service is bad for me.	1
EasyJet	Another awful experience with EasyJet but given so much negative feedback, with no improvements, I suspect they don't care. I'm posting this review for the benefit of other customers. Don't travel with this airline unless you have no other choice. And don't waste your money on speedy boarding- I doubt they know how to spell speedy, never mind what it means. And they definitely have no idea what customer service means.	1
Ryanair	Another awful flight being lied to..... No Captain available to operate a Birmingham Faro Birmingham flight. They find one in Madrid, position him to Birmingham on a already late Ryanair flight then he operated the Birmingham Faro Birmingham 2.5 hrs late, leaving us in Faro for 2.5 hrs. Got on - Captain says delay was caused by late Madrid flight but he omits to tell us he was on it !!! But Cabin crew confirmed he was on it and they were waiting as the aircraft had sat in Birmingham for about 4-5 hours before flying these 2 sectors - waiting for him. Aircraft was filthy inside, toilets stank, stood on a bus for 20 mins before the aircraft had landed, waited on bus at the aircraft side for 8 minutes before we could board watching a wheelchair passenger struggle down the steps with the crew - clearly needed proper assistance before his wife pushed him off ... all in all shocking as usual - the sales pitch for duty free went on for ages and ages, same old Ryanair you pay the price you take your chances - in this instance over Â£800 for 2 adults and 2 children to Faro - NEVER AGAIN	2
Ryanair	Another bad bad experience. This so called air line is a scam should never be allowed to operate	1
EasyJet	Another bad experience from EasyJet. Charged nearly Â£60 for having cabin baggage that was 'too big' despite having taken the same bag on numerous EasyJet flights before. Shame there is no recourse against such a rapacious company. Will be avoiding in the future.	1
Ryanair	Another bad experience with Ryanair. Flight delayed by an hour, then we were put to the back of the queue at 11pm at night with two small kids. We booked a family plus flight (not sure what that means) but anyway, on most normal airlines families with small get some kind of priority especially late at night, but not so with Ryanair. Every time I've flown with them the whole checkin experiences has been terrible.	1
Wizz Air	Another bad experience with Wizzair, but for sure the last. First they moved the schedule from 7 pm to 5.30 am. We bought this trip due to the nice schedule. The day before departure, we tried to check in online, but that was not possible, got a msg, internet check in is not available. We tried their chat, not working. We tried to call but endless lines. When we showed up early in the morning ending up in line for check in, itâ€™s possible the clerk did not speak english, but we were sent to another line, there we had to pay 220 zloty pr person, cause we had not checked in online. Then back again, this time we got the boarding cards. We went in among the last ones, no space for the luggage. We heard the attendants tell us passengers just to put trolleys in the overhead bin. Nobody listened, small bags jackets, everything. The plane left half an hour late, not Wizz Airâ€™s fault though, had to deice. But we have learned one thing, never ever Wizzair.	1
EasyJet	Another cancelled flight from Schiphol to Edinburgh. Late in the day, with the easyjet app saying flight was on the way, the flight was then cancelled. The airport showed a cancelled flight but another 30 mins for a notice to come from easyjet. All easyJet desks were closed, so no help at all. No response to calling the easy just phone number.EasyJet just don't care, as can be seen from the fact that they never bother to reply to issues posted on here.It used to be that they were a discount airline and you took your chances, but now they are not so cheap. They seem to think poor customer care is a badge of honour - that they are profitable even though they treat people so badly. I really wonder how long that will last.My recommendation is don't why EasyJet unless you have no other option. They are likely to ruin your trip.	1
Grupo IAG	Another case of reviewing British Airways flights that they have not actually provided. I booked several months ago for London to Casablanca via Madrid (with the Madrid to Casablanca leg on Iberia), returning from Marrakech direct on BA. First the Marrakech flight was cancelled, so I had to rebook on Royal Air Maroc. Now BA has changed the London to Madrid leg to be operated by Iberia. So, instead of my booking through ba.com having 2 out of 3 legs operated by BA, I now have none of them being BA flights - and they did not transfer my paid-for seat selection on London to Madrid, so I have got to arrange a refund of the payment. What is the point of an airline offering a service and taking your money for that service, only to decide later that they cannot be bothered to provide what you have paid for in good faith? Only giving 1 out of 10 because I cannot mark it as zero to reflect the zero service received.	1
Lufthansa	Another company that bit the dust. I was stuck in Europe during the first wave of pandemic. I flew overseas in Feb 2020. The return should have been in May 2020. After Lufthansa canceled and rescheduled my flight 3 times, I finally got back to the US in October 2020, with Portugal airline. However, I had to find my own transportation from Munich to Lisbon in order to take that flight. Not only LH caused all sorts of trouble and income loss by being unable to attend to my job from overseas, but I am still waiting for my refund. Since October, I am pressing them for a refund (for my return part of of the ticket which was paid on December 2019 when I bought the ticket from lufthansa.com). The customer service is clueless and every time I call, I have to repeat myself about the problem. Not to mention the wage loss, the hotel and other financial issues with food and accommodation... Also, the emotional toll this trip took on me being in a foreign country without knowing what tomorrow brings.	1
EasyJet	Another company which does everything it can to avoid/delay it's legal obligation to pay refunds to customers with cancelled flights. At the start of the covid-19 pandemic they still had the 'request a refund' button on their app for my cancelled flights, which made it really easy to get a refund. However, when my flights for the subsequent week were cancelled, the button was no longer there. It was a clear attempt to prevent refunds being requested and paid. And it wasn't just that: the website didn't allow claims to be submitted, they disabled their online chat, and also prevented connections to the customer service phone line (you would get an automated message which stated: 'To prevent you waiting too long, we won't connect you' - or words to that effect).Even months after this, requesting a refund is still difficult. easyJet do everything they can to avoid you spotting the refund claim form, e.g. highlighting other options prominently (request a voucher, change the flight) but not the same prominence for requesting a refund. The old system was much more simple and effective. This is clearly a tactic to minimise paying refunds. It's also clearly underhand stuff.easyJet are essentially using us customers to bankroll them by trying to prevent or delay payment of refunds. They are also completely disregarding the difficulties many customers are experiencing - some customers will be out of work and desperately need that refund money to be paid. I also feel sorry for the employees: they have to implement these policies and deal with the resulting hassle, and that's if they aren't actually made redundant, meanwhile it seems the easyJet managers deciding on these policies are keeping their jobs.Of course, easyJet is just one of many airlines employing such obvious tactics. The real travesty is that the toothless Civil Aviation Authority (CAA) hasn't done its job as the airline's regulator and forced compliance with these legal obligations. This isn't the first time such tactics have been employed and it's not the first time the CAA has turned a blind eye.I'm currently at 55 minutes waiting for a call with easyJet to simply clarify that they will refund both of my flights on a return ticket (they've only cancelled the outbound flight, but Section 3.2 of 'Commission Notice Interpretative Guidelines on EU passenger rights regulations in the context of the developing situation with Covid-19' clearly states they should offer me a refund for the return flight too). If they just made this clear - rather than employing underhand tactics to delay refunds - perhaps their customer service phone line wouldn't be so clogged up?	1
Ryanair	Another con by Ryanair offering No flight change fees for flights booked in September,well try and change your flight and see the flight change fees are still added.This company is a Con Air Company.Still waiting for voucher for flight cancelled in April 20,gave up trying to get refund.	2
Ryanair	Another crap experience with Ryanair. Every part of their operation is geared up for their benefit and nothing is to improve the experience of the paying customer.	1
Ryanair	Another customer for whom the on line id verification did not work, Ryanairs response was I'll have to check in at the airport at a cost of Â£55 - can anyone else suffering the same add a message as I want to collect data to send to trading standards .... I suspect its another money making method deployed by Ryanair ..... let me know!	1
Vueling	Another day trying to retrieve my money unsuccessfully. Vueling only in business to steal peoples money. Typical fat cats. At least DickTurpin wore a mask before robbing people	1
Ryanair	Another day, another delayed flight which put us out of schedule. 3,5 hours delay, again!! What a useless company, never again with Ryanair, NEVER!	1
EasyJet	Another day, another mess. This time, make us wait 3 hrs for the delayed flight, bring us to gate 1 hr before (uncomfortable), then just as flight due to leave late at night, cancel it. Send a 'text message' (who looks at text) but no notification from app,. Oh no.. That would be too convenient. Then don't show all available flights the next day (esp not expensive ones from other airlines)... Then the app crashes. So lucky me gets no flights the next day at all... 2 day wait to fly to Belfast. Thanks Easyjet.. Surely u knew u were going to cancel before herding us to a cold gate and leaving us to sit for a total of 3 hours. Shame on u treating us like that.	1
Grupo IAG	Another delay again of 1.5 hours with British Airways. As compensation, we received 2 dl of tap water and a bag with about 10 roasted corn kernels.Thank you BA for your generosity.	1
Ryanair	Another delay, FR342 from Dublin to London Luton. Pathetic. They really are the worst airline with the worst customer service. They should be severely fined.	1
Ryanair	Another delay..3rd flight in a row..sitting boarded running 30mins late then asked to leave the airplane as not enough staff to fly..new estimated time didn't happen..still waiting.Organised chaos, lack of information and staff simply don't care.	1
Ryanair	Another delayed flight, two and a half hours this time. No information was given as to the reason for the delay.We were then told it was boarding so we went to the gate to find it wasn't! We then queued for over an hour before getting on!On boarding we found the plane hadn't been cleaned, it was filthy.On our arrival in Alicante at midnight I was charged 40 euros extra by the car hire company as it was now out of hours. The hire desk should have closed at 11pm but remained open because of the delayed flight.I tried to claim the 40 euros back from the airline as it was their fault, but they refused.Ryanair, as usual, are not interested in customer service.	1
Wizz Air	Another delayed flight,it's unbelievable that they can manage to get their flights delayed every single time!Only a month ago they kept us in the plane ,doors shut for very nearly 2 hours with no explanation for the delay at all.At Gatwick right now waiting in the queue for the checkin and recieved an app notification the flight has been delayed for 2 hours exactly and there is no explanation, we know that it's gona be more than 2 hours, the people are waiting and waiting and waiting and there is only one staff doing the checkin.Why wizz air wouldn't let the customers know the delays in adance ? As they know for sure they will delay their flights !Connecting flights, booked bus tickets,train tickets and ferry tickets all paid for nothing. This is not acceptable but what can you do.The system allows wizz air to abuse their customers and they love doing that .So if you don't want to fool your self for cheap tickets be prepped for the abuse,nonexistent service ,loss of money (on your departure),stress and spending more money at the airport .Do your self a favour and avoid this pathetic company.When arrived at the gate I've heard people and the staff particularly one female staff were shouting quite loudly. As they were forcing every single passenger to fit their backpacks in the metal frame right before the plane and charging people 54 pounds!So when it was my turn they also forced and threaten me with not letting me in the plane! I've asked several times that instead of apologising and explaining the reason for the 2 and half hours delay why charging people 54 pounds for the backpacks been slightly large and the extremely rude staff kept saying "she doesn't work for wizz air and it's not her problem 'Believe it was vicious and uncivilised! So I managed to fit my soft fabric backpack in heir metal frame but it was 8cm taller than 40cm but allthough I had 1pkg allowance my bag was only 7kg but she still charged me 54 pounds! I kept repeating my self that this is backpack and it's soft it gets in to different shapes as it's not hard shell and it's underweight but the staff was uncivilised and money oriented and extremely rude.Damn WIZZ air, never again!	1
Ryanair	Another delayed flight. How typical for crapair. Also why is my priority boarding that comes at extra cost is not respected?Oh, I know why....it's another delayed flight.	1
Jet2.com	Another disappointment from jet2.com. on 26/08/2024 we came back from cruise package holiday ,flew from Rome airport to Manchester and we lost one of our luggage. We ve reported it straight away to one of Jet2.com staff at Manchester airport. On 30/08 I sent e mail and letter by post for delayed baggage compensation , only got replayed that they still looking for the luggage. Under the Montreal Convention , if more than 21 days the luggage has not been found then it considered lost. So I sent another e mail for lost lugagge compensation since it was more than 21 days my luggage still not found. All I got was automated replayed e mail that they will get back to me within 28 days. It has been more 28 days now and I still haven't heard from them. I always thought that jet2.com is the best airline for short trip , I never even locked my luggage when we fly with jet2.com, but I guess I am wrong. We ve experienced delayed lugagge with Ryanair, and they were constantly updated and even though we got our luggage back, they gave compensation for it. I am still waiting for them to contact me to solve this matter.	1
Ryanair	Another disaster with Ryanair - honestly how do they remain in business. I've been at Liverpool airport since 4am and finally at 8am they admit they can't find anyone to fly the plane. How can you trust to fly with a company who can't even get the very basics right. I doubt they have the correct safety measures in place and the communication beggars belief	1
EasyJet	Another disgusting airline I have a flight with that you have failed to refund. I don't want a voucher or wait 6 months. You've had your bail out money now give ours back !	1
Ryanair	Another dissatisfied "customer" who's had their money taken from them for a service which they've failed to deliver on and failed to provide a refund.Firstly the failed to confirm flight was cancelled until the 11th hour despite knowing there was a ban on all non essential travel for over a week prior to this.They then made it incredibly difficult to apply for a refund (which should have been provided within 7 days).Then nearly a month after my refund request they have emailed to state that they will be offering a 12 month voucher instead or the refund requested.I have never been a fan of Ryanair's misleading pricing, but this is a new low even for them.	1
Grupo IAG	Another dreadful mediocre experience with BA to Malaga. This time boarding was by bus and to a remote stand with no Aircon. Then on flight the the Wi-Fi was erratic and guests couldnâ€™t order food or drinks. Then the card payment system didnâ€™t work so we gave up on ordering. Finally at Malaga we were held up and not allowed to leave the plane as the bags had to come off first in case 'we' caused the plane to go unbalanced? Really? Itâ€™s all one excuse after another with BA these days.	3
Wizz Air	Another dreadful review. Avoid this airline completely, the app and website do not work and it is impossible to check in	1
EasyJet	Another easyjet flight. Another delay.	1
Grupo IAG	Another episode of unmitigated shambles when it comes to customer service. The day after Storm Eunice and English half term holidays are getting underway. So you make allowances and you accept there could be some delays. The fact they were then compounded by the late cancellation of a raft of flights to domestic and European destinations on the evening of Saturday 19 February for operational reasons was pitiful. You could not rebook via BAâ€™s website. Instead passengers were compelled to queue at Gate A17 at LHR to possibly rebook and be provided with accommodation overnight. Some BA cabin crew were helpful but those in customer services in the South Lounge who simply directed passengers to the ever growing queues at A17 were a disgrace.	1
Jet2.com	Another excellent experience for the itinerary SKG to BHX... Looking forward to the next season!	5
Jet2.com	Another excellent flight by Jet2! They really are 'the best' and could teach some of the larger companies a thing or two about customer service. Flights take-off on time but often land early and the staff are smiling, friendly and helpful.	5
Jet2.com	Another excellent flight even making up time when flight delayed for a short time. Look forward to flying with you again soon	5
Jet2.com	Another excellent flight from Jet2!Ground crew to cabin crew , thank you	5
EasyJet	Another excellent flight with Easyjet. Airport was busy but all went smoothly with no delays. Paperwork checked at the gate by very helpful and pleasant gate staff. Flight was full and departed on schedule and landed early in Alicante. First class service provided onboard by the cabin crew, very helpful and professional. Aircraft was clean and the cabin crew made regular announcements regarding face masks onboard. Arrivals in Alicante was great as no waiting about and all the E-gates in use. All relevant information like boarding gate and luggage belt was provided on the easyjet app which is useful.	10
Ryanair	Another excellent flight with Ryanair from Prestwick to Girona. A pleasure to use	5
Jet2.com	Another excellent flying experience with Jet2. From the moment I walked into the Departure Lounge, being met by smiling friendly faces ready to direct you to the best position to book luggage in, so efficient and seamless.Again helpful staff at the gate to board the plane. On board the staff worked tirelessly throughout the flight dealing with everyone's needs. This same service was both at departure in Stanstead and again on the return flight at Preveza in Greece.	5
Jet2.com	Another excellent jet2 experience.Delayed flights but it is high season.Staff are very courteous & supportive	5
Jet2.com	Another excellent quality service, from start to finish. Couldn't fault the ground staff or the cabin crew. Communication great and helpful.	5
Jet2.com	Another excellent, on-time, flight with great service on ground and air	5
Lufthansa	Another experience with this company and was very pleased with it.Apart from delay, all went well and nice. The staff on board was lovely, really nice and helpful.	4
Jet2.com	Another fabulous flight. Seamless and efficient service on the ground . Cabin crew , smart professional and helpful .	5
EasyJet	Another fail. Holding for half hour on chat. Would be helpful if there was at least an update of queue position.	1
Jet2.com	Another fantastic experience with Jet2. Both flights departed on time and staff were polite and professional. Service was excellent and onboard very clean. Thank you and look forward to booking flights for next year.	5
Jet2.com	Another fantastic trip/flight with Jet2 ,highly recommend this operator from booking to return flight you are looked after all the way . Many people including myself would say economy airlines are all the same just a different colour but jet 2 are the top tier by far ðŸ‘Œ	5
Jet2.com	Another fight cancelled! Rebooked but delayed by 2 hours, so I missed my train connection. Worst part was the airline knew the day before but didn't inform customers. Poor customer service	1
Grupo IAG	Another fine mess BA - coming back from Geneva a whole pallet of ski bags and other bags did not make the flight. The Flight crew including Captain would have known bags were missing as aircraft centre of gravity would have been recalculated. No passenger was informed, no announcement made, and as a result we all hung around in baggage collection for nearly 2 hours waiting for bags that never even boarded. I can understand a missing bag but a missing Pallet of bags with no information to passengers - a complete shambles BA - yet another reason not to fly BRITSH AIRWAYS. BA 741 Geneva to LHR (NVKO9K). AS for flying Business Class forget it - last bags out on way out to Geneva which makes me think what does Priority handling actually mean. If this is the finest BA can offer it is utter garbage.	1
Ryanair	Another flight and another bad experiente. They tottaly destroyed my bag which I paid extra for. I had valuable items in it and liquids and I had to check it in, butI found it tottaly broken. I would give 0 stars again if possible.	1
Grupo IAG	Another flight and another delay today, just as every other time. Also my cabin bag had to be checked in at the gate, because 'there are too many business class passengers'. If I wanted to travel with checked in bag I would have purchased my ticket with one, my cabin bag was small enough to go under the seat in front of me but I was not allowed to bring it on board. Will not fly with BA for a while as the service is getting worse than a low cost company - there were issues with 5 of my last 6 flights, absolute joke.	1
Vueling	Another flight from Lisbon to Barcelona and back without any issues. The only thing diferent was the necessity of checking lugage. You have to use the regular check-in counters in Lisbon to drop your bags and is not much better in Barcelona - which defeats the main reason you use check-in online. No real issues with the staff or the seats, you get what you pay for.	7
Norwegian	Another flight late 40 mins this time, still allowing seats to be tilted back causing some much friction. on the plus side friendly staff and good wifi.	3
Jet2.com	Another flight to Paphos and the experience is, as always, good.On both the outbound and inbound we were approx 30 minutes late but caught up and landed nearly on time.The cabin crew were very good and kept us informed of what was available from the food, drink and duty free.We have already booked our accommodation for May and September 2025 but will not be using Jet2 in May as another carrier is some Â£250 cheaper than Jet2!! we have decoded to wait to see what kind of service we get before we make our minds up about September.The new price compares like for like.	4
EasyJet	Another flight was cancelled, the second one in a row, the one before had a huge flight delay and no information, that is the last 3 flights with EasyJet (nothing easy about it)- just a nightmare of a company.Had to scramble for other locations to fly from to reach London and as it was last minute booking, paid 3 times the amount. Last time I will use them.	1
Ryanair	Another flight with Ryanair - booked before my previous critical post.This time Manchester to Naples.Same seat allocation division of passengers.Outward leg - display boards showed wait in lounge ( No gate ) till last minute then went direct to last call. Result Stress Confusion and RushReturn leg early morning - no Ryanair staff around till about one hour prior to advertised take off time.All making travel a hassle for no apparent reason other than a company culture of bloody mindedness.	2
Turkish Airlines	Another flight with Turkish when they have taken your money for a business class seat but only provide economy seating. Also the business lounge in Istanbul now only has local drinks. No coke. No Pepsi. No explanation and no response from customer service. Avoid Turkish Airly	1
EasyJet	Another flight with easyJet last week coincided with their 20th birthday, so flight crews were in a celebratory mood. My wife and I also received an e-mail telling us that we first flew with easyJet in 2005 and have travelled over 120,000 kms with them since then. Apart from one significant delay in Corfu because of weather, we have never had any problems with any of our flights. The existence of easyJet (and to a lesser extent, Ryanair) has allowed us to travel frequently and cheaply, which would have been impossible 20 years ago, so thank you for that, easyJet. Yes, one can be picky and identify minor irritations at times, e.g. on this latest flight to Malaga we were marginally late leaving Liverpool because boarding was delayed despite this being the plane's first flight of the day. Such gripes are trivial, however, in comparison with the efficient and good-humoured service provided by all the easyJet staff we have encountered over the years. The slightly tardy departure apart, this flight more than lived up to the usual standard, with a bonus of an anniversary token for everyone on board.	8
Norwegian	Another flight with norwegian, another delay... used to be agreat airline, but now it sucks	1
Vueling	Another flight, another delay, this company should get reward points for hitting their own schedule...i will happily double the points and add champagne if they manage to get one flight on time....don't use this airline if you want a smooth start or return on your journey....	1
Grupo IAG	Another frustrating interaction with BA IT. It just never seems to work. Trying to check in using app after being remind I can now check in. Cannot run 'Passbook' or similar so try manage booking. Not working so 'Try website'. No luck there either. Going around in circles. Managed on the app after about 10 attempts and managed to change seats and check-in in. Now unable to get boarding passes downloaded as it says I need to chack-in1 Back to the start again. I dread this every time I fly BA but often there is no other option.	1
Grupo AirFrance-KLM	Another good flight with Air France. I booked last minute as my flight with Transavia to Orly was cancelled due to the general strike in France on the 9th of May. Upgraded at the gate to business class. Good collation served, well presented. Service impeccable just like what I have been accustomed to with Air France. Baggage arrived promptly on arrival.	9
Jet2.com	Another good flight with Jet2 -customer facing staff very good , cabin staff good	5
Jet2.com	Another good flight with Jet2. They're so organised, friendly and efficient.No queues at check in. Boarding fairly easy and well organised. Flight was fine. The only annoyance is the long announcements trying to sell you duty free.Arrival was fine and luggage there anf waiting. What more could you want!	5
Grupo AirFrance-KLM	Another good job by KLM. Booked a few days before departure, so price was rather high. But we got the Embraer 190 which is one of my favourites because of the 2-2 seating and the legroom. The latter was even better on the outbound flight, since we got an emergency exit row without paying for it. Qr-checks at Schiphol rather straight forward nowadays, so no long waiting, but it was a quiet Wednesday evening between Christmas and New Year. On time flight, two drinks, a rather dull cheese sandwich and a brownie and an early landing in Valencia made this a very relaxed trip. Inbound flight pretty much the same. Disembarking at Schiphol rather slow, since taxiing takes quite a long time. This - combined with a bus transfer - takes 40 minutes (from landing to terminal). Valencia was much better: we were in the terminal within 20 mins after landing.	8
Jet2.com	Another good trip with a brilliant airline. thanks	5
Iberia	Another great Iberia experience. No room for carry ons! Look folks, if you say passengers have a right to one carry on, you should insure that there is room for them. After a hard day's work, passengers want to be treated properly. Check it you say? Why should we? And have to wait at T4 in Madrid for one hour to retrieve a briefcase???!! Dont want us to take carry ons "on board"?? Tell us when you sell your tickets and we will decide...And this evening you will send me a survey to measure my satisfaction, right? Â¡Lo teneis claro!	1
Jet2.com	Another great experience flying with Jet 2. Can't fault them. Everything was great!!	5
Jet2.com	Another great experience with Jet 2. As usual, met by friendly, cheerful staff. Flights on time, on board meals hot and tasty. All good!	5
Jet2.com	Another great experience with Jet2!	5
Jet2.com	Another great flight experience with Jet2 spoilt by the abysmal assistance by Stansted Airport	5
Jet2.com	Another great flight experience, pleasant flight crew, clean and comfortable aircraft.The only disappointment was delays in boarding outbound and return, otherwise all good	4
Jet2.com	Another great flight from Jet2. From check in to landing the staff were all friendly and attentive. Good service nothing to fault.	5
Jet2.com	Another great flight on jet 2. Always treated well by the staff, great value food and drink, flights on time.... It's my favourite airline! Thank you.	5
Jet2.com	Another great flight to and from Portugal with Jet2. Easy to book online, fast going through check in and always lovely on board. We would not fly to Faro with anyone else.	5
Jet2.com	Another great flight with Jet 2,we were a little late taking off from Birmingham but we were kept informed about the delay. On our way back before we left the run way a gentleman was taken ill. The doctor came on to the plane, the captain informed us the passenger had to go to hospital.His luggage was removed we were informed of this the delay was only 1hour 45 minutes. In my opinion this was very quickly done. All the staff on the flight to Tenerife and back to Birmingham were brilliant. Will always fly with Jet 2 when we can.	5
Jet2.com	Another great flight with Jet2 my go to company for holidays and flightsGreat experience from check in to landing with lovely helpful staff	5
Jet2.com	Another great flight with Jet2, on time, friendly helpful cabin crew and the special assistance staff were great too.	5
Jet2.com	Another great flight with Jet2. Plane was spotless, and the crew were very pleasant and responsive to everyone's needs. Already booked our flight with them for 2025.	5
Jet2.com	Another great flight with Jet2. Really nice air stewards - very friendly and professional.	5
Jet2.com	Another great flight with Jet2.....Outward flight on time and arrived Fuerteventura early... return flight left bang on time and jnto glasgow early..staff were all lovely and pleasant. Would recommend Jet 2 every time.	5
Ryanair	Another great flight with Ryanair. Bodrum to Dublin. Very pleasant staff at check in, very obliging and let me put my hand luggage in the hold. Flight was on time. Very pleasant staff on board. Flight was good BUT, my ONLY gripe is, the seats are not comfortable for a 4+ hour journey. Other than that another satisfying flight and a very competitive price. And the flight was quite full.....	5
EasyJet	Another great flight with easyJet from Glasgow to Malaga and return. Boarding experience was good with pleasant ground staff, boarded on time but slight delay departing due to an air traffic control slot but made up some of the time inflight. Great onboard service with plenty of choice on offer. Cabin crew were professional and helpful. Similar experience on the way back with a delay due to air traffic control issues.	10
EasyJet	Another great flight with easyJet. Check-in well organised with separate Pluscard desk. Security busy but plenty of lanes open. Boarding well organised with short wait on aircraft being prepared, buses to aircraft from terminal. Warm and welcoming crew onboard. Good selection of fresh options and drinks available, lights put on dim to allow passengers to rest which was good. Decent legroom onboard these easyJet aircraft. Clear announcements from both flight deck and cabin crew. Buses on arrival into Glasgow and immigration was quick and bags on carousel within 5-10 minutes. Always my first choice when flying.	10
Jet2.com	Another great flight with good customer service	5
Jet2.com	Another great flight with jet2 Staff always so nice	5
Ryanair	Another great flight! We have used Ryanair several times over the past few years and have never had a problem with them. We always pay for priority and pre bookable seats to ensure we sit together as a family with children. The staff onboard are always pleasant and efficient. Flights are regularly on time and the odd time they are a little bit delayed, they make up for it by flying at a higher altitude to be able to go faster.Online check in is easy, baggage drop off is easy, prices are great if you can be flexible on flight times. Yes you have to pay extra for luggage and to pre book seats, but no more than any other airline! Unless anything drastically changes or we have a major issue with Ryanair, we will continue to fly with them to holiday in Europe!I feel that all the negative reviews are from people who mostly dont read terms and conditions! Yes it states clearly on their website that theres a charge for printing off boarding passes at check in or if your bags arent the correct weight or size. Who in their right mind prints a boarding pass off the night before? Online check in opens 30 days before the flight so theres no excuse to not get it sorted sooner. I always weigh and measure the luggage so I know I wont get charged for cases being overweight or the wrong size. Alot of people expect to get away with stuff that is clearly stated on the website. Read the small print and you'll be fine!	5
Jet2.com	Another great flight, on time (actually, a bit earlier than scheduled). Plenty of helpful people in red at the airports and not too much queuing. One thing that could be improved are the announcements from the flight deck, which (compared to the announcements from the cabin crew) were mumbled, too quiet and sounded distorted.	5
Jet2.com	Another great flight. On time, quick cabin service, friendly helpful staff. Good presence at both airports. Qell done Jet2	5
Jet2.com	Another great flight/holiday with JET2 ... their staff and communications at the airports/in flight and during our time away were excellent.	5

EasyJet

Another 2 hour delay on the first flight out! And then also handing in hand luggage that adds on another 45 minutes upon arrival. They probably need the cabin storage space to sell additional hand luggage...Very unfriendly staff while checking in! Probably frustrated by all angry customers they face every day!

1

Ryanair

Another 2 hours delay of the flight.. Can say not the first but definitely the last. Never fly with them ever again.

1

Jet2.com

Another 5 star holiday and flight with Jet2 from East Midlands Airport to Malaga...Already booked 2 more flights for 2025 with Jet2. Definitely 5 stars great staff and excellent schedule and options from our local airport

5

Grupo IAG

Another BA Shambles. Started off well with excellent check in at first at t5, mid afternoon so avoided the early morning, evening scrum. Into the Concorde lounge, excellent service again. Great choice of cocktails, wine etc. Food ok a bit overcooked but pretty reasonable. Called to the boarding gate. Chaos, people jostling for position to get on the plane. People with children under 5 called before the 8 people in first bankrolling the flight and most of them well over 5. We get on to be told that none of the lights in first can be dimmed at all, so the lights were on all night. It was like being detained and interrogated! Excellent wine and champagne selection. Dinner menu handed out. Iâ€™ll have the prawn cocktail to start please. No you wonâ€™t as theyâ€™ve only loaded one for 8 people and the guy in 1A got it. I bet he felt like heâ€™d won the lottery. Ok Iâ€™ll have the beef wellington, basically a freezing slice of beef with some lettuce. Mains, Iâ€™ll have the curry, no you wonâ€™t as theyâ€™ve substituted that with Christmas dinner. Iâ€™m going to the Maldives to get away from Christmas. I ended up with short ribs that were inedible, no salad starter, no water offered, no bread roll. I just couldnâ€™t eat it. So basically my husband and I have spent Â£20,000 on 2 return seats to be blinded by lights on and left starving. No apologies. Watch out BA as Virgin start flying direct in October. As always you rest on your laurels and treat your customers like idiots.

3

Grupo IAG

Another BA flight and another bad experience! When will this end??I was on the BA173 from LHR to JFK on the 4th of January, in business class, which cost me a little fortune Â£7,697.59.All went OK during the flight but as soon as I landed at JFK, my name was called via the loud speaker, asking me to see a BA representative.After passport control, I was met by an unfriendly and slightly rude woman that told me that my suitcase had not made into JFK.I was shocked but she did not really care, which seems to be the BA attitude across the globe!Here's a list of questions I have for BA:1) How is it possible that a business class suitcase had been left behind?2) How is it possible that paying a premium does not guarantee a minimum of customer service?4) How is it possible that the BA representative was so careless that all my details were wrong on the form?5) How is it possible that the US BA call centre operator could not speak English properly, and got the address and phone number wrong? Took me multiple calls to get everything right!I have raised a complaint, but the outcome will surely be a few Avios as a reward.Shame on you BA! Unfortunately I have one more flight this year and then I'm done with you lot!Case Reference number: 26192484...in case somebody cares to check!

2

Grupo IAG

Another BA shuttle flight and a good one. Fantastic flying weather and I would say a 40% load factor. Good professional crew. Friendly and complimentary snack arrived early so now worries. And getting to the A gates at T5 makes for an easy exit. Still a cut above their competitors although a bit more expensive they make up for that in total product delivery.

10

Grupo IAG

Another British business going under!!Flew to turkey via Gatwick. Last day in Turkey by the pool I get a text flight home which was in 3 hours cancelled because of shortage of staff! I managed to get a flight the following day but only to Heathrow, my car was at Gatwick. Cost me 250 for accommodation for 4 of us and 200 for taxi from Heathrow to Gatwick.British airways are a complete shambles, avoid this airline if possible. All other airlines and staff were assisting their passengers swiftly through security and customs. We waited 2 hours to pass security and 3 hours waiting for luggage. Absolute Joke!!I feel sorry for anyone who's booked a holiday with these cowboys!!

1

Ryanair

Another Ryanair flight, another delay

1

SAS

Another SAS flight just been cancelled.I had to wait at the Zurich airport for 8.5 hours, while my kids are looking forward to joining me for Christmas activities.Totally unreliable.SAS in flight service is often arrogant and snobbish.How did SAS manage to downgrade its reputation from the best airline in the world to one of the most unreliable airlines in Europe?

1

EasyJet

Another UK airline gone woke. Now employing people as cabin crew who are covered in visible tattoos. You don't give people customer facing roles who are covered in tattoos or have facial piercings. How pathetic. You would never see this on non woke airlines like Emirates, Qatar, Eva Air, Turkish Airlines, four examples. There was also a rude Daniel who was absolutely the wrong man in the wrong job, but some woke individuals at Easyjet recruitment saw Daniel as the perfect cabin crew member. He had a deliberate straight face throughout the entire journey and made two announcements, saying clearly, stay seated with your belts fastened as the aircraft is moving at high speed, whilst taxi-ing at approximately 20mph. Easyjet cabin crew used to have charm, they stood out positively, in a general sense, a few years ago, but today, 2023, they, like most other woke UK employers, recruit absolutely anyone, whether they have a good relevant to the position CV or not. My flight number was EZY 8555, Gatwick to Antalya, Friday 15th December. Will never use Easyjet again, but will always use Turkish Airlines, a higher class non chavvy airline.

1

Ryanair

Another amazing flight with Ryanair. The staff are so friendly and yet again we took off and arrived on time. Shame about the bright yellow head rests!Thank you for supporting me - a nervous flyer.

5

Grupo IAG

Another awful experience by British Airways. This flight was delayed nearly 1 hour. British Airways charges an extortionate amount for their tickets but the service is bad for me.

1

EasyJet

Another awful experience with EasyJet but given so much negative feedback, with no improvements, I suspect they don't care. I'm posting this review for the benefit of other customers. Don't travel with this airline unless you have no other choice. And don't waste your money on speedy boarding- I doubt they know how to spell speedy, never mind what it means. And they definitely have no idea what customer service means.

1

Ryanair

Another awful flight being lied to..... No Captain available to operate a Birmingham Faro Birmingham flight. They find one in Madrid, position him to Birmingham on a already late Ryanair flight then he operated the Birmingham Faro Birmingham 2.5 hrs late, leaving us in Faro for 2.5 hrs. Got on - Captain says delay was caused by late Madrid flight but he omits to tell us he was on it !!! But Cabin crew confirmed he was on it and they were waiting as the aircraft had sat in Birmingham for about 4-5 hours before flying these 2 sectors - waiting for him. Aircraft was filthy inside, toilets stank, stood on a bus for 20 mins before the aircraft had landed, waited on bus at the aircraft side for 8 minutes before we could board watching a wheelchair passenger struggle down the steps with the crew - clearly needed proper assistance before his wife pushed him off ... all in all shocking as usual - the sales pitch for duty free went on for ages and ages, same old Ryanair you pay the price you take your chances - in this instance over Â£800 for 2 adults and 2 children to Faro - NEVER AGAIN

2

Ryanair

Another bad bad experience. This so called air line is a scam should never be allowed to operate

1

EasyJet

Another bad experience from EasyJet. Charged nearly Â£60 for having cabin baggage that was 'too big' despite having taken the same bag on numerous EasyJet flights before. Shame there is no recourse against such a rapacious company. Will be avoiding in the future.

1

Ryanair

Another bad experience with Ryanair. Flight delayed by an hour, then we were put to the back of the queue at 11pm at night with two small kids. We booked a family plus flight (not sure what that means) but anyway, on most normal airlines families with small get some kind of priority especially late at night, but not so with Ryanair. Every time I've flown with them the whole checkin experiences has been terrible.

1

Wizz Air

Another bad experience with Wizzair, but for sure the last. First they moved the schedule from 7 pm to 5.30 am. We bought this trip due to the nice schedule. The day before departure, we tried to check in online, but that was not possible, got a msg, internet check in is not available. We tried their chat, not working. We tried to call but endless lines. When we showed up early in the morning ending up in line for check in, itâ€™s possible the clerk did not speak english, but we were sent to another line, there we had to pay 220 zloty pr person, cause we had not checked in online. Then back again, this time we got the boarding cards. We went in among the last ones, no space for the luggage. We heard the attendants tell us passengers just to put trolleys in the overhead bin. Nobody listened, small bags jackets, everything. The plane left half an hour late, not Wizz Airâ€™s fault though, had to deice. But we have learned one thing, never ever Wizzair.

1

EasyJet

Another cancelled flight from Schiphol to Edinburgh. Late in the day, with the easyjet app saying flight was on the way, the flight was then cancelled. The airport showed a cancelled flight but another 30 mins for a notice to come from easyjet. All easyJet desks were closed, so no help at all. No response to calling the easy just phone number.EasyJet just don't care, as can be seen from the fact that they never bother to reply to issues posted on here.It used to be that they were a discount airline and you took your chances, but now they are not so cheap. They seem to think poor customer care is a badge of honour - that they are profitable even though they treat people so badly. I really wonder how long that will last.My recommendation is don't why EasyJet unless you have no other option. They are likely to ruin your trip.

1

Grupo IAG

Another case of reviewing British Airways flights that they have not actually provided. I booked several months ago for London to Casablanca via Madrid (with the Madrid to Casablanca leg on Iberia), returning from Marrakech direct on BA. First the Marrakech flight was cancelled, so I had to rebook on Royal Air Maroc. Now BA has changed the London to Madrid leg to be operated by Iberia. So, instead of my booking through ba.com having 2 out of 3 legs operated by BA, I now have none of them being BA flights - and they did not transfer my paid-for seat selection on London to Madrid, so I have got to arrange a refund of the payment. What is the point of an airline offering a service and taking your money for that service, only to decide later that they cannot be bothered to provide what you have paid for in good faith? Only giving 1 out of 10 because I cannot mark it as zero to reflect the zero service received.

1

Lufthansa

Another company that bit the dust. I was stuck in Europe during the first wave of pandemic. I flew overseas in Feb 2020. The return should have been in May 2020. After Lufthansa canceled and rescheduled my flight 3 times, I finally got back to the US in October 2020, with Portugal airline. However, I had to find my own transportation from Munich to Lisbon in order to take that flight. Not only LH caused all sorts of trouble and income loss by being unable to attend to my job from overseas, but I am still waiting for my refund. Since October, I am pressing them for a refund (for my return part of of the ticket which was paid on December 2019 when I bought the ticket from lufthansa.com). The customer service is clueless and every time I call, I have to repeat myself about the problem. Not to mention the wage loss, the hotel and other financial issues with food and accommodation... Also, the emotional toll this trip took on me being in a foreign country without knowing what tomorrow brings.

1

EasyJet

Another company which does everything it can to avoid/delay it's legal obligation to pay refunds to customers with cancelled flights. At the start of the covid-19 pandemic they still had the 'request a refund' button on their app for my cancelled flights, which made it really easy to get a refund. However, when my flights for the subsequent week were cancelled, the button was no longer there. It was a clear attempt to prevent refunds being requested and paid. And it wasn't just that: the website didn't allow claims to be submitted, they disabled their online chat, and also prevented connections to the customer service phone line (you would get an automated message which stated: 'To prevent you waiting too long, we won't connect you' - or words to that effect).Even months after this, requesting a refund is still difficult. easyJet do everything they can to avoid you spotting the refund claim form, e.g. highlighting other options prominently (request a voucher, change the flight) but not the same prominence for requesting a refund. The old system was much more simple and effective. This is clearly a tactic to minimise paying refunds. It's also clearly underhand stuff.easyJet are essentially using us customers to bankroll them by trying to prevent or delay payment of refunds. They are also completely disregarding the difficulties many customers are experiencing - some customers will be out of work and desperately need that refund money to be paid. I also feel sorry for the employees: they have to implement these policies and deal with the resulting hassle, and that's if they aren't actually made redundant, meanwhile it seems the easyJet managers deciding on these policies are keeping their jobs.Of course, easyJet is just one of many airlines employing such obvious tactics. The real travesty is that the toothless Civil Aviation Authority (CAA) hasn't done its job as the airline's regulator and forced compliance with these legal obligations. This isn't the first time such tactics have been employed and it's not the first time the CAA has turned a blind eye.I'm currently at 55 minutes waiting for a call with easyJet to simply clarify that they will refund both of my flights on a return ticket (they've only cancelled the outbound flight, but Section 3.2 of 'Commission Notice Interpretative Guidelines on EU passenger rights regulations in the context of the developing situation with Covid-19' clearly states they should offer me a refund for the return flight too). If they just made this clear - rather than employing underhand tactics to delay refunds - perhaps their customer service phone line wouldn't be so clogged up?

1

Ryanair

Another con by Ryanair offering No flight change fees for flights booked in September,well try and change your flight and see the flight change fees are still added.This company is a Con Air Company.Still waiting for voucher for flight cancelled in April 20,gave up trying to get refund.

2

Ryanair

Another crap experience with Ryanair. Every part of their operation is geared up for their benefit and nothing is to improve the experience of the paying customer.

1

Ryanair

Another customer for whom the on line id verification did not work, Ryanairs response was I'll have to check in at the airport at a cost of Â£55 - can anyone else suffering the same add a message as I want to collect data to send to trading standards .... I suspect its another money making method deployed by Ryanair ..... let me know!

1

Vueling

Another day trying to retrieve my money unsuccessfully. Vueling only in business to steal peoples money. Typical fat cats. At least DickTurpin wore a mask before robbing people

1

Ryanair

Another day, another delayed flight which put us out of schedule. 3,5 hours delay, again!! What a useless company, never again with Ryanair, NEVER!

1

EasyJet

Another day, another mess. This time, make us wait 3 hrs for the delayed flight, bring us to gate 1 hr before (uncomfortable), then just as flight due to leave late at night, cancel it. Send a 'text message' (who looks at text) but no notification from app,. Oh no.. That would be too convenient. Then don't show all available flights the next day (esp not expensive ones from other airlines)... Then the app crashes. So lucky me gets no flights the next day at all... 2 day wait to fly to Belfast. Thanks Easyjet.. Surely u knew u were going to cancel before herding us to a cold gate and leaving us to sit for a total of 3 hours. Shame on u treating us like that.

1

Grupo IAG

Another delay again of 1.5 hours with British Airways. As compensation, we received 2 dl of tap water and a bag with about 10 roasted corn kernels.Thank you BA for your generosity.

1

Ryanair

Another delay, FR342 from Dublin to London Luton. Pathetic. They really are the worst airline with the worst customer service. They should be severely fined.

1

Ryanair

Another delay..3rd flight in a row..sitting boarded running 30mins late then asked to leave the airplane as not enough staff to fly..new estimated time didn't happen..still waiting.Organised chaos, lack of information and staff simply don't care.

1

Ryanair

Another delayed flight, two and a half hours this time. No information was given as to the reason for the delay.We were then told it was boarding so we went to the gate to find it wasn't! We then queued for over an hour before getting on!On boarding we found the plane hadn't been cleaned, it was filthy.On our arrival in Alicante at midnight I was charged 40 euros extra by the car hire company as it was now out of hours. The hire desk should have closed at 11pm but remained open because of the delayed flight.I tried to claim the 40 euros back from the airline as it was their fault, but they refused.Ryanair, as usual, are not interested in customer service.

1

Wizz Air

Another delayed flight,it's unbelievable that they can manage to get their flights delayed every single time!Only a month ago they kept us in the plane ,doors shut for very nearly 2 hours with no explanation for the delay at all.At Gatwick right now waiting in the queue for the checkin and recieved an app notification the flight has been delayed for 2 hours exactly and there is no explanation, we know that it's gona be more than 2 hours, the people are waiting and waiting and waiting and there is only one staff doing the checkin.Why wizz air wouldn't let the customers know the delays in adance ? As they know for sure they will delay their flights !Connecting flights, booked bus tickets,train tickets and ferry tickets all paid for nothing. This is not acceptable but what can you do.The system allows wizz air to abuse their customers and they love doing that .So if you don't want to fool your self for cheap tickets be prepped for the abuse,nonexistent service ,loss of money (on your departure),stress and spending more money at the airport .Do your self a favour and avoid this pathetic company.When arrived at the gate I've heard people and the staff particularly one female staff were shouting quite loudly. As they were forcing every single passenger to fit their backpacks in the metal frame right before the plane and charging people 54 pounds!So when it was my turn they also forced and threaten me with not letting me in the plane! I've asked several times that instead of apologising and explaining the reason for the 2 and half hours delay why charging people 54 pounds for the backpacks been slightly large and the extremely rude staff kept saying "she doesn't work for wizz air and it's not her problem 'Believe it was vicious and uncivilised! So I managed to fit my soft fabric backpack in heir metal frame but it was 8cm taller than 40cm but allthough I had 1pkg allowance my bag was only 7kg but she still charged me 54 pounds! I kept repeating my self that this is backpack and it's soft it gets in to different shapes as it's not hard shell and it's underweight but the staff was uncivilised and money oriented and extremely rude.Damn WIZZ air, never again!

1

Ryanair

Another delayed flight. How typical for crapair. Also why is my priority boarding that comes at extra cost is not respected?Oh, I know why....it's another delayed flight.

1

Jet2.com

Another disappointment from jet2.com. on 26/08/2024 we came back from cruise package holiday ,flew from Rome airport to Manchester and we lost one of our luggage. We ve reported it straight away to one of Jet2.com staff at Manchester airport. On 30/08 I sent e mail and letter by post for delayed baggage compensation , only got replayed that they still looking for the luggage. Under the Montreal Convention , if more than 21 days the luggage has not been found then it considered lost. So I sent another e mail for lost lugagge compensation since it was more than 21 days my luggage still not found. All I got was automated replayed e mail that they will get back to me within 28 days. It has been more 28 days now and I still haven't heard from them. I always thought that jet2.com is the best airline for short trip , I never even locked my luggage when we fly with jet2.com, but I guess I am wrong. We ve experienced delayed lugagge with Ryanair, and they were constantly updated and even though we got our luggage back, they gave compensation for it. I am still waiting for them to contact me to solve this matter.

1

Ryanair

Another disaster with Ryanair - honestly how do they remain in business. I've been at Liverpool airport since 4am and finally at 8am they admit they can't find anyone to fly the plane. How can you trust to fly with a company who can't even get the very basics right. I doubt they have the correct safety measures in place and the communication beggars belief

1

EasyJet

Another disgusting airline I have a flight with that you have failed to refund. I don't want a voucher or wait 6 months. You've had your bail out money now give ours back !

1

Ryanair

Another dissatisfied "customer" who's had their money taken from them for a service which they've failed to deliver on and failed to provide a refund.Firstly the failed to confirm flight was cancelled until the 11th hour despite knowing there was a ban on all non essential travel for over a week prior to this.They then made it incredibly difficult to apply for a refund (which should have been provided within 7 days).Then nearly a month after my refund request they have emailed to state that they will be offering a 12 month voucher instead or the refund requested.I have never been a fan of Ryanair's misleading pricing, but this is a new low even for them.

1

Grupo IAG

Another dreadful mediocre experience with BA to Malaga. This time boarding was by bus and to a remote stand with no Aircon. Then on flight the the Wi-Fi was erratic and guests couldnâ€™t order food or drinks. Then the card payment system didnâ€™t work so we gave up on ordering. Finally at Malaga we were held up and not allowed to leave the plane as the bags had to come off first in case 'we' caused the plane to go unbalanced? Really? Itâ€™s all one excuse after another with BA these days.

3

Wizz Air

Another dreadful review. Avoid this airline completely, the app and website do not work and it is impossible to check in

1

EasyJet

Another easyjet flight. Another delay.

1

Grupo IAG

Another episode of unmitigated shambles when it comes to customer service. The day after Storm Eunice and English half term holidays are getting underway. So you make allowances and you accept there could be some delays. The fact they were then compounded by the late cancellation of a raft of flights to domestic and European destinations on the evening of Saturday 19 February for operational reasons was pitiful. You could not rebook via BAâ€™s website. Instead passengers were compelled to queue at Gate A17 at LHR to possibly rebook and be provided with accommodation overnight. Some BA cabin crew were helpful but those in customer services in the South Lounge who simply directed passengers to the ever growing queues at A17 were a disgrace.

1

Jet2.com

Another excellent experience for the itinerary SKG to BHX... Looking forward to the next season!

5

Jet2.com

Another excellent flight by Jet2! They really are 'the best' and could teach some of the larger companies a thing or two about customer service. Flights take-off on time but often land early and the staff are smiling, friendly and helpful.

5

Jet2.com

Another excellent flight even making up time when flight delayed for a short time. Look forward to flying with you again soon

5

Jet2.com

Another excellent flight from Jet2!Ground crew to cabin crew , thank you

5

EasyJet

Another excellent flight with Easyjet. Airport was busy but all went smoothly with no delays. Paperwork checked at the gate by very helpful and pleasant gate staff. Flight was full and departed on schedule and landed early in Alicante. First class service provided onboard by the cabin crew, very helpful and professional. Aircraft was clean and the cabin crew made regular announcements regarding face masks onboard. Arrivals in Alicante was great as no waiting about and all the E-gates in use. All relevant information like boarding gate and luggage belt was provided on the easyjet app which is useful.

10

Ryanair

Another excellent flight with Ryanair from Prestwick to Girona. A pleasure to use

5

Jet2.com

Another excellent flying experience with Jet2. From the moment I walked into the Departure Lounge, being met by smiling friendly faces ready to direct you to the best position to book luggage in, so efficient and seamless.Again helpful staff at the gate to board the plane. On board the staff worked tirelessly throughout the flight dealing with everyone's needs. This same service was both at departure in Stanstead and again on the return flight at Preveza in Greece.

5

Jet2.com

Another excellent jet2 experience.Delayed flights but it is high season.Staff are very courteous & supportive

5

Jet2.com

Another excellent quality service, from start to finish. Couldn't fault the ground staff or the cabin crew. Communication great and helpful.

5

Jet2.com

Another excellent, on-time, flight with great service on ground and air

5

Lufthansa

Another experience with this company and was very pleased with it.Apart from delay, all went well and nice. The staff on board was lovely, really nice and helpful.

4

Jet2.com

Another fabulous flight. Seamless and efficient service on the ground . Cabin crew , smart professional and helpful .

5

EasyJet

Another fail. Holding for half hour on chat. Would be helpful if there was at least an update of queue position.

1

Jet2.com

Another fantastic experience with Jet2. Both flights departed on time and staff were polite and professional. Service was excellent and onboard very clean. Thank you and look forward to booking flights for next year.

5

Jet2.com

Another fantastic trip/flight with Jet2 ,highly recommend this operator from booking to return flight you are looked after all the way . Many people including myself would say economy airlines are all the same just a different colour but jet 2 are the top tier by far ðŸ‘Œ

5

Jet2.com

Another fight cancelled! Rebooked but delayed by 2 hours, so I missed my train connection. Worst part was the airline knew the day before but didn't inform customers. Poor customer service

1

Grupo IAG

Another fine mess BA - coming back from Geneva a whole pallet of ski bags and other bags did not make the flight. The Flight crew including Captain would have known bags were missing as aircraft centre of gravity would have been recalculated. No passenger was informed, no announcement made, and as a result we all hung around in baggage collection for nearly 2 hours waiting for bags that never even boarded. I can understand a missing bag but a missing Pallet of bags with no information to passengers - a complete shambles BA - yet another reason not to fly BRITSH AIRWAYS. BA 741 Geneva to LHR (NVKO9K). AS for flying Business Class forget it - last bags out on way out to Geneva which makes me think what does Priority handling actually mean. If this is the finest BA can offer it is utter garbage.

1

Ryanair

Another flight and another bad experiente. They tottaly destroyed my bag which I paid extra for. I had valuable items in it and liquids and I had to check it in, butI found it tottaly broken. I would give 0 stars again if possible.

1

Grupo IAG

Another flight and another delay today, just as every other time. Also my cabin bag had to be checked in at the gate, because 'there are too many business class passengers'. If I wanted to travel with checked in bag I would have purchased my ticket with one, my cabin bag was small enough to go under the seat in front of me but I was not allowed to bring it on board. Will not fly with BA for a while as the service is getting worse than a low cost company - there were issues with 5 of my last 6 flights, absolute joke.

1

Vueling

Another flight from Lisbon to Barcelona and back without any issues. The only thing diferent was the necessity of checking lugage. You have to use the regular check-in counters in Lisbon to drop your bags and is not much better in Barcelona - which defeats the main reason you use check-in online. No real issues with the staff or the seats, you get what you pay for.

7

Norwegian

Another flight late 40 mins this time, still allowing seats to be tilted back causing some much friction. on the plus side friendly staff and good wifi.

3

Jet2.com

Another flight to Paphos and the experience is, as always, good.On both the outbound and inbound we were approx 30 minutes late but caught up and landed nearly on time.The cabin crew were very good and kept us informed of what was available from the food, drink and duty free.We have already booked our accommodation for May and September 2025 but will not be using Jet2 in May as another carrier is some Â£250 cheaper than Jet2!! we have decoded to wait to see what kind of service we get before we make our minds up about September.The new price compares like for like.

4

EasyJet

Another flight was cancelled, the second one in a row, the one before had a huge flight delay and no information, that is the last 3 flights with EasyJet (nothing easy about it)- just a nightmare of a company.Had to scramble for other locations to fly from to reach London and as it was last minute booking, paid 3 times the amount. Last time I will use them.

1

Ryanair

Another flight with Ryanair - booked before my previous critical post.This time Manchester to Naples.Same seat allocation division of passengers.Outward leg - display boards showed wait in lounge ( No gate ) till last minute then went direct to last call. Result Stress Confusion and RushReturn leg early morning - no Ryanair staff around till about one hour prior to advertised take off time.All making travel a hassle for no apparent reason other than a company culture of bloody mindedness.

2

Turkish Airlines

Another flight with Turkish when they have taken your money for a business class seat but only provide economy seating. Also the business lounge in Istanbul now only has local drinks. No coke. No Pepsi. No explanation and no response from customer service. Avoid Turkish Airly

1

EasyJet

Another flight with easyJet last week coincided with their 20th birthday, so flight crews were in a celebratory mood. My wife and I also received an e-mail telling us that we first flew with easyJet in 2005 and have travelled over 120,000 kms with them since then. Apart from one significant delay in Corfu because of weather, we have never had any problems with any of our flights. The existence of easyJet (and to a lesser extent, Ryanair) has allowed us to travel frequently and cheaply, which would have been impossible 20 years ago, so thank you for that, easyJet. Yes, one can be picky and identify minor irritations at times, e.g. on this latest flight to Malaga we were marginally late leaving Liverpool because boarding was delayed despite this being the plane's first flight of the day. Such gripes are trivial, however, in comparison with the efficient and good-humoured service provided by all the easyJet staff we have encountered over the years. The slightly tardy departure apart, this flight more than lived up to the usual standard, with a bonus of an anniversary token for everyone on board.

8

Norwegian

Another flight with norwegian, another delay... used to be agreat airline, but now it sucks

1

Vueling

Another flight, another delay, this company should get reward points for hitting their own schedule...i will happily double the points and add champagne if they manage to get one flight on time....don't use this airline if you want a smooth start or return on your journey....

1

Grupo IAG

Another frustrating interaction with BA IT. It just never seems to work. Trying to check in using app after being remind I can now check in. Cannot run 'Passbook' or similar so try manage booking. Not working so 'Try website'. No luck there either. Going around in circles. Managed on the app after about 10 attempts and managed to change seats and check-in in. Now unable to get boarding passes downloaded as it says I need to chack-in1 Back to the start again. I dread this every time I fly BA but often there is no other option.

1

Grupo AirFrance-KLM

Another good flight with Air France. I booked last minute as my flight with Transavia to Orly was cancelled due to the general strike in France on the 9th of May. Upgraded at the gate to business class. Good collation served, well presented. Service impeccable just like what I have been accustomed to with Air France. Baggage arrived promptly on arrival.

9

Jet2.com

Another good flight with Jet2 -customer facing staff very good , cabin staff good

5

Jet2.com

Another good flight with Jet2. They're so organised, friendly and efficient.No queues at check in. Boarding fairly easy and well organised. Flight was fine. The only annoyance is the long announcements trying to sell you duty free.Arrival was fine and luggage there anf waiting. What more could you want!

5

Grupo AirFrance-KLM

Another good job by KLM. Booked a few days before departure, so price was rather high. But we got the Embraer 190 which is one of my favourites because of the 2-2 seating and the legroom. The latter was even better on the outbound flight, since we got an emergency exit row without paying for it. Qr-checks at Schiphol rather straight forward nowadays, so no long waiting, but it was a quiet Wednesday evening between Christmas and New Year. On time flight, two drinks, a rather dull cheese sandwich and a brownie and an early landing in Valencia made this a very relaxed trip. Inbound flight pretty much the same. Disembarking at Schiphol rather slow, since taxiing takes quite a long time. This - combined with a bus transfer - takes 40 minutes (from landing to terminal). Valencia was much better: we were in the terminal within 20 mins after landing.

8

Jet2.com

Another good trip with a brilliant airline. thanks

5

Iberia

Another great Iberia experience. No room for carry ons! Look folks, if you say passengers have a right to one carry on, you should insure that there is room for them. After a hard day's work, passengers want to be treated properly. Check it you say? Why should we? And have to wait at T4 in Madrid for one hour to retrieve a briefcase???!! Dont want us to take carry ons "on board"?? Tell us when you sell your tickets and we will decide...And this evening you will send me a survey to measure my satisfaction, right? Â¡Lo teneis claro!

1

Jet2.com

Another great experience flying with Jet 2. Can't fault them. Everything was great!!

5

Jet2.com

Another great experience with Jet 2. As usual, met by friendly, cheerful staff. Flights on time, on board meals hot and tasty. All good!

5

Jet2.com

Another great experience with Jet2!

5

Jet2.com

Another great flight experience with Jet2 spoilt by the abysmal assistance by Stansted Airport

5

Jet2.com

Another great flight experience, pleasant flight crew, clean and comfortable aircraft.The only disappointment was delays in boarding outbound and return, otherwise all good

4

Jet2.com

Another great flight from Jet2. From check in to landing the staff were all friendly and attentive. Good service nothing to fault.

5

Jet2.com

Another great flight on jet 2. Always treated well by the staff, great value food and drink, flights on time.... It's my favourite airline! Thank you.

5

Jet2.com

Another great flight to and from Portugal with Jet2. Easy to book online, fast going through check in and always lovely on board. We would not fly to Faro with anyone else.

5

Jet2.com

Another great flight with Jet 2,we were a little late taking off from Birmingham but we were kept informed about the delay. On our way back before we left the run way a gentleman was taken ill. The doctor came on to the plane, the captain informed us the passenger had to go to hospital.His luggage was removed we were informed of this the delay was only 1hour 45 minutes. In my opinion this was very quickly done. All the staff on the flight to Tenerife and back to Birmingham were brilliant. Will always fly with Jet 2 when we can.

5

Jet2.com

Another great flight with Jet2 my go to company for holidays and flightsGreat experience from check in to landing with lovely helpful staff

5

Jet2.com

Another great flight with Jet2, on time, friendly helpful cabin crew and the special assistance staff were great too.

5

Jet2.com

Another great flight with Jet2. Plane was spotless, and the crew were very pleasant and responsive to everyone's needs. Already booked our flight with them for 2025.

5

Jet2.com

Another great flight with Jet2. Really nice air stewards - very friendly and professional.

5

Jet2.com

Another great flight with Jet2.....Outward flight on time and arrived Fuerteventura early... return flight left bang on time and jnto glasgow early..staff were all lovely and pleasant. Would recommend Jet 2 every time.

5

Ryanair

Another great flight with Ryanair. Bodrum to Dublin. Very pleasant staff at check in, very obliging and let me put my hand luggage in the hold. Flight was on time. Very pleasant staff on board. Flight was good BUT, my ONLY gripe is, the seats are not comfortable for a 4+ hour journey. Other than that another satisfying flight and a very competitive price. And the flight was quite full.....

5

EasyJet

Another great flight with easyJet from Glasgow to Malaga and return. Boarding experience was good with pleasant ground staff, boarded on time but slight delay departing due to an air traffic control slot but made up some of the time inflight. Great onboard service with plenty of choice on offer. Cabin crew were professional and helpful. Similar experience on the way back with a delay due to air traffic control issues.

10

EasyJet

Another great flight with easyJet. Check-in well organised with separate Pluscard desk. Security busy but plenty of lanes open. Boarding well organised with short wait on aircraft being prepared, buses to aircraft from terminal. Warm and welcoming crew onboard. Good selection of fresh options and drinks available, lights put on dim to allow passengers to rest which was good. Decent legroom onboard these easyJet aircraft. Clear announcements from both flight deck and cabin crew. Buses on arrival into Glasgow and immigration was quick and bags on carousel within 5-10 minutes. Always my first choice when flying.

10

Jet2.com

Another great flight with good customer service

5

Jet2.com

Another great flight with jet2 Staff always so nice

5

Ryanair

Another great flight! We have used Ryanair several times over the past few years and have never had a problem with them. We always pay for priority and pre bookable seats to ensure we sit together as a family with children. The staff onboard are always pleasant and efficient. Flights are regularly on time and the odd time they are a little bit delayed, they make up for it by flying at a higher altitude to be able to go faster.Online check in is easy, baggage drop off is easy, prices are great if you can be flexible on flight times. Yes you have to pay extra for luggage and to pre book seats, but no more than any other airline! Unless anything drastically changes or we have a major issue with Ryanair, we will continue to fly with them to holiday in Europe!I feel that all the negative reviews are from people who mostly dont read terms and conditions! Yes it states clearly on their website that theres a charge for printing off boarding passes at check in or if your bags arent the correct weight or size. Who in their right mind prints a boarding pass off the night before? Online check in opens 30 days before the flight so theres no excuse to not get it sorted sooner. I always weigh and measure the luggage so I know I wont get charged for cases being overweight or the wrong size. Alot of people expect to get away with stuff that is clearly stated on the website. Read the small print and you'll be fine!

5

Jet2.com

Another great flight, on time (actually, a bit earlier than scheduled). Plenty of helpful people in red at the airports and not too much queuing. One thing that could be improved are the announcements from the flight deck, which (compared to the announcements from the cabin crew) were mumbled, too quiet and sounded distorted.

5

Jet2.com

Another great flight. On time, quick cabin service, friendly helpful staff. Good presence at both airports. Qell done Jet2

5

Jet2.com

Another great flight/holiday with JET2 ... their staff and communications at the airports/in flight and during our time away were excellent.

5