ManuelMC/dataset_scraping · Datasets at Hugging Face

Airline stringclasses 16 values	Review stringlengths 6 5.97k	Rating int64 1 10
Jet2.com	Another great flightSlight delay due to air traffic control but pilot made up the time. Kept us informed. Cabin crew were friendly and helpful. Good price duty free goods available. Very pleasant flight.	5
Jet2.com	Another great holiday experience with Jet 2, that's holiday number seven for me, great company to deal with, so far above the rest.I will be booking again, thank you.	5
Grupo AirFrance-KLM	Another great journey with KLM. The airline provided excellent lounge facilities, 3rd party at Barcelona and its own at Amsterdam. Flights were both very nice, Economy Comfort provided at no cost to Platinum card holders is an excellent benefit and the few extra inches make the flights much more comfortable. In-flight refreshments were excellent, I was upgraded for the second flight so they were even better but even in economy there is a good selection of drinks. Staff are always friendly and efficient in my experience and these flights did not disappoint. My only suggestion would be that KLM/Air France follow the rest of the market and offer the Economy Plus "comfort" benefit to 1 passenger accompanying the Platinum cardholder, its really the only thing that I don't like about these airlines. Thanks again KLM.	10
Jet2.com	Another great time flying with jet2. Used them for a good number of years now. Please keep up the good work.	5
Jet2.com	Another great trip to Malaga with Jet2.com. Always a slick operation with plenty of staff on hand to assist through the airport, my first choice of airline whenever I go on holiday.	5
Jet2.com	Another great trip with Jet2 all staff very pleasant knowledgeable and very helpful	4
Grupo IAG	Another horrible flight with BA. The leg room on seats is criminal and makes the entire flight miserable. Not that BA remotely cares as evidenced by their wonderful rating of 1.4 on Trustpilot. Overhead bins completely full again due to allowing oversized carry ons. The reality is the UK doesn't have a decent short hall airline. Air quality is also terrible and appallingly hot. I truly hate BA and will not be flying with them again.	1
SAS	Another horrible trip with SAS from Bergen to Copenhagen flight was cancelled got the message the day before had booked tickets in late afternoon/ evening to get a full day of work. The new flight was in early morning. The plane back arrived late about 1 hour and as always with SAS the luggage was missing. Have to fly SAS to Greece the last 4 years on every flight they loose the luggage 3 times a year out of 3 possible times. No entertainment no free drinks or food. You can not buy real food either. Horrible old planes like the MD-80.	2
Jet2.com	Another late departure/arrival on the return leg. Statistics show that of the last 25 flights on this route, every single flight has been late departing and 22 have been late arriving, 19 by more than 30 minutes and 3 by more than an hour. Rubbish really	2
Ryanair	Another late flight with poor communication. Even on their own app. Plane sat outside the who time in Stansted. Customer service appauling. Stansted to Dublin 22.00 hours. Avoid ryanair if you can.	1
Eurowings	Another legendary Eurowings experience - a daughter company of an airline called Lufthansa. Horrible Terminal 2 in Lisbon. While Ryanair, Wizz, Vueling, have proper organized structured check in, Eurowings changed the check in lanes 2 times which ended up in no organisation for the check in resulting in waiting for 1.5 hours for check in. All people just checked in without queuing, like anarchy. Absolutely unprofessional and even Eurowings would say they are not responsible, but Eurowings and Lufthansa make the contracts, define the SOP and review the quality. So ask yourself Eurowings why it works for the other budget airlines. Flight to Hamburg was delayed at the end, also due to go through but would have also been delayed 30min without it. The flight and service was good, that's it. The staff was friendly onboard. Eurowings has a way to go. I am saying this for 8 years now and giving up hope. It just has no relevance being a Lufthansa Senator for Eurowings so you can also fly any other, cheaper, more reliable airline.	5
EasyJet	Another long flight delay. Always the same when I risk a flight with this useless airline."Only" five hours they said. Thanks	1
Grupo AirFrance-KLM	Another negative experience with KLM customer service, booked flight with my flyblue points, I could not get past payment. Called customer service with no answer.After 1 hour,they finally picked the call. No help,told me I needed 13500 miles while on the website it says 7000 miles. I wonder if the staff are using same website or a different one. Last time, they could not pick my call because I was using Kenyan sim, on using UK sim, the picked on first call.	1
Ryanair	Another one with the refund issue. Web site refund form does not recognise legitimate booking reference, no one on chat support lines, published telephone number unobtainable. E-mail follow-up gets an automated response pointing you back to the none functioning web site. Just shocking!	1
Wizz Air	Another over 3 hours delayed flight. Luckily not cancelled or overbooked this time. It is an absolute nightmare.It should have been banned or replaced long time ago.	1
Jet2.com	Another plain sailing flight, friendly staff, easy check in.	5
Jet2.com	Another pleasant flight on Jet2. Had a meal this time and it was very good; hot and filling. Arrived on time.	5
Grupo IAG	Another poor return trip with BA Edinburgh to London City. 90 minutes late both legs compounded by being bused like sardines on outbound leg and then bused again on return leg from one end of the airport to other end resulting in long walk to arrivals hall.As usual with BA it was everyone else fault but their own.If I wanted to be treated like this i would choose low cost airlines, not BA	1
Jet2.com	Another really good on-time flight with friendly & efficient both at check-in and onboard.	5
Grupo IAG	Another really great pair of flights, on time, no problems at all, champagne was ok and my meal choices were great, the new club suite is a good improvement over the previous seat, in flight entertainment could have been better, canâ€™t wait to fly with BA again and enjoy another great experience.	9
Lufthansa	Another review like others. Terrible experience on return trip in June, multiple emails and calls with only an initial response asking for a form that I had sent to them initially. Paid for seat upgrade that was booked until we walked onto the skyway; two days' delay of return; one suitcase lost over a week, requiring some clothing replacements for a concert. To date, nothing. At least seeing this forum helps me know that I'm not alone!	1
Ryanair	Another scam by this company. Took extra money for luggage, by closing their check-in 10 mins before it was supposed to close. Consequently I needed to take our luggage to the gate, and they threw away for over â‚¬50 of luggage. Apologized by other colleagues and explained that we could arrange it with customer service. Don't ever contact customer services. I seems like they (at least Susana) only have one job: make sure your experience get worse and worse. Awful. Won't ever travel with them again.	1
Jet2.com	Another seamless trip taken with Jet2. Flew to Ibizia and back, everything went like clockwork and the crews deserve a medal for putting up with some passengers constant demands. They all coped with it admirably and with a smile.	5
Grupo IAG	Another shitshow from BA at Heathrow T5 where the baggage system fell flat on its nose. And again no manager on the floor, no reasonable decisions made, nobody taking responsibility or even looks at feasible logistical solutions.	1
Ryanair	Another tale of woe and dissatisfaction with an airline whose business model is to place KPIs before customers. This time, at Toulouse airport. I had priority boarding with all the trimmings, and my (very) small bag was held hostage for 70 euros. The bag clearly fitted within the baggage sizer but the check-in agent was having none of it. If I didn't need to be in London today, I would have simply gone back home.	1
Ryanair	Another terrible experience from the customer service team - had to queue for ages as they only had one printer and of course we missed our flight. The team also couldn't care less...	1
Ryanair	Another terrible experience with Ryanair flying from Prague. Less than 24 hours before my flight I received a message saying that due to security checks issues beyond their control we should arrive AT LEAST 3 HOURS before the flight. So I didnt sleep properly and arrived 3 hours ahead to discover that the security gate would only open 1.5 hours before the flight. So I waited seatibg on the floor with several other passengers as the room had seating for a meager 10 people. When security staff arrived I was through it in 5 minutes to wait another hour and a half to try and get some sleep mid flight while they try and sell rafles and whatnot every 5 minutes. I honestly hate Ryanair!	1
Grupo IAG	Another terrible service from BA out of Malta this evening, I guess at least they are consistently terrible.	1
Grupo IAG	Another tragic performance from BA with both flights from Edinburgh to LHR and back delayed for over an hour and over an hour on the stand at LHR due to no busses being available. Shocking how BA have fallen from grace.	1
Jet2.com	Another trip with Jet2 and again they excel in their service provision - well done! Please please please will you fly from Donny soon ðŸ™	5
Lufthansa	Another trip with the wannabe Premium Airline which might be better characterized as Germany's most expensive coach operator. Had a flight from Stuttgart to Munich and now to Geneva - already spent more time in the bus than in the air. At least Lufthansa were on time today.	1
Jet2.com	Another very good experience.	5
EasyJet	Another very good trip with easyJet. Both at Liverpool and Palma boarding was organised efficiently and promptly, with Speedy Boarders first on and off the transfer buses. Cabin crews worked hard and the pilots kept us informed of progress. Both flights landed early. Any problems which arose were caused by those passengers who think that rules or requests are for others, not themselves, and in the process make things more difficult for both staff and their fellow passengers. We had the usual suspects ignoring the repeated advice not to put small items in the overhead lockers, so that cabin crews then spent time tactfully trying to rearrange items to allow more trundle bags to be accommodated. On the outward journey a group wearing the kit of "UK cycle team" were talking so loudly during the safety briefing that one of the stewardesses actually shouted "Please pay attention". On the return journey one of the first passengers to board at the rear of the plane then proceeded to put her bag down in the aisle to open it and take out various items, completely oblivious of the queue held up behind her. I wouldn't mind betting that such people would be the first to complain about poor service or inconsiderate staff.	9
Grupo IAG	Another very poor experience here. Five hour flight delay owing to fog at LGW. Little to no information or support during delay (at GVA).	1
Ryanair	Another weekend with ryanair, other 2h and a half late. Guys, u have a problem with timetables! It will come the moment when i ll stop trying and trying.	1
Ryanair	Another who asked for a refund only to be sent vouchers. The phone line and online chat are clearly not being manned. They say they are getting high volume of contact, but the irony is that if they did the moral thing and refund customers who are also going through financially hard times, then they wouldn't be experiencing high volumes. It's at times like this when you see what companies actually think of their customers, and how much we are valued, and Ryan air fail massively. I too will contact my MP and CMA. Let's all do that.	1
EasyJet	Another wonderful holiday!I returned from a Christmas week in Prague on Monday, all booked through Easyjet as a holiday which included the flights, hotel, suitcase and transfers.I stayed in the wonderful Majestic Plaza Hotel which is just off Wenceslas Square so it was an easy walk everywhere.I've now booked for next Christmas in Budapest.Well done Easyjet!	5
Ryanair	Another's good flight Alicante to Belfast on 25th November. Everything perfect	5
EasyJet	Answered all my questions and was very helpful. Thank you	5
EasyJet	Answered all questions and provided a contact number	4
EasyJet	Answered chat quickly. ASked relevant questions. Knew the likely issue and solved issue within a few minutes. Very helpful and polite.	5
EasyJet	Answered my queries correctly.I tried to call the telephone line but it went dead. I believe it would be quicker.Certainly my issues was resolved effectively	5
EasyJet	Answered my query and was very informative.Did have to wait 30 minutes but it was worth it.Thankyou	5
EasyJet	Answered my question instantly, however long wait. Would be good if they had some sort of indicator to tell how long it will take before an agent chats with you. Quite frustrating as this can easily be missed	3
EasyJet	Answered my question straight away, no problems at all. Very professional and helpful.	5
EasyJet	Answered my questions clearly and showed that they had understood my question. Helped me through my check in, I usually do all online in my login area however when trying to do so this time it directed me to customer service.	5
EasyJet	Answered my questions directly and quickly.	4
EasyJet	Answered my questions, but had to wait along time in the queue initially	3
EasyJet	Answered promptly and my query was resolved	5
EasyJet	Answered questions as quickly as possible and correctly.	5
EasyJet	Answered questions quickly and efficiently.	5
EasyJet	Answered quickly and was very polite	5
EasyJet	Answers provided quickly and efficiently.Down side it is difficult to find the chat option	4
Jet2.com	Antalya - Liverpool full flight. The cabin crew handled a huge amount of disruption by passenger movement with great professionalism and all credit to them for having the patience to do so. Well done all! All services delivered and arrived back at LPL virtually on time.	5
Pegasus Airlines	Antalya to Ankara with Pegasus Airlines which was a nightmare. Just before boarding time the flight got delayed with one hour. Then when one hour had passed, it got delayed another 3 hours. There was no explanation on why it got delayed and I had another flight from Ankara airport to Dubai airport which I probably wouldn't be able to make since the flight kept being delayed. I tried to talk with the staff from Pegasus airlines and tried explain them that I had a connected flight in Ankara airport and there was a big possibility I wouldn't make that flight since I would have less than 30 min. to board to the other airplane when landing now that it had been delayed. Since the staff didn't care and weren't helpful at all, I tried to call the Pegasus airlines customer service that had poor english and promised me someone from Pegasus airlines would help me with making my other flight when I land in Ankara airport. After 5 hours delay we finally boarded. When I landed in Ankara airport, nobody came to help me at the airport even though I got told so.. with less than 30 min I didn't make it to my connected flight. I tried call customer service of Pegasus Airlines and explained them that because of the delay I didn't make my connected flight. Basically they said it wasn't their problem since its normal that there is delay and they are not responsible for I didn't make the other flight even though the flight was 5 hours delayed. They couldn't understand why they should be responsible for I didn't make my connected flight which was shocking for me since they promised me they would help me making it and that there would be enough time to board to the connected flight when I land etc. I will never fly with Pegasus again and I will never recommend it. Their customer service was awfully rude and they lied and didn't want to take any responsibility. In the end I had to pay myself for a new ticket and wait days in Ankara to finally be able to fly to Dubai and I will not be able to reach home to celebrate Christmas with my family...	1
Turkish Airlines	Antalya to Birmingham. I was on vacation in Antalya, Turkey with my family of 5 and my return journey would be with Turkish Airlines from Antalya to Birmingham, UK. I went to check in online just after the 24 hour window was opened. I entered all the relevant info and managed to check in all my party, myself, my wife, my younger son 13 who has Downs Syndrome and was marked for special assistance, my elder son 17 and his friend, also 17 years old. I received the relevant confirmation in an email stating clearly that my party of 5 were all checked in and were allocated seats A to E in row 23, flight TK4330. I went to print off the boarding passes and was only able to print off mine and my elder sons but on clicking the other members of my group a message was displayed stating that boarding passes were unavailable right now but they would be available to collect at the Turkish Airlines check in desk. I tried from my laptop, my ipad using the Turkish Airlines App and my son's friends android phone again using the app. Each time I was prompted with the same message stating that each of the 3 other boarding passes would be available at the check in counter. As an IT Systems professional, this did not trigger any alarm bells, no error message was displayed and the message was very concise and clear. I also had the email confirmation. The following day when I arrived at the check in counter I was told abruptly that only myself and my elder son could board the flight and the other 3 members of my party, my wife, my sons friend and my 13 year old would have to go to the sales desk to purchase new tickets for the flight the following day. As a seasoned traveller this was the most difficult situation I had ever encountered. I politely told the Turkish Airline staff at the desk that there was no chance of that happening. I explained to them very concisely what had happened and they still very unhelpful. I showed them the email confirmation and pointed out where it clearly stated that each passenger was check in and allocated a seat. They still weren't having any of it even though I pointed out that we had special assistance for my child who was now becoming very uncomfortable and visibly upset. I told them there was no way I was going to leave my wife, child and my sons friend and asked to speak to their supervisor. It was at this point they made a few phone calls and magically found 3 seats on the packed plane. On printing the boarding passes and handing them over the staff were visibly shamed and would not make any eye contact. We later learnt that Turkish Airlines had sold our missing 3 tickets to UK travellers (at a very handsome profit) who had missed their Gatwick flight. Does it get any more disgraceful than this. A modern day International Airline screwing over mothers with disabled children for a quick profit. An absolute disgraceful turn of events, I just hope this was a one off but having read similar stories I'll be avoiding Turkish Airlines like the plague.	1
Turkish Airlines	Antalya to Istanbul. The food was good, tasty. Cabin crew was okay. The lounge was so small, which wasn't really what I expected. Although the seats were comfortable. IFE wasn't much responsive.	7
Eurowings	Antalya to London via Cologne, the worst airline experience I have had. Firstly we checked in at Antalya Airport and they could only print off our boarding pass for one leg of the journey and we were told we would need to exit the airport and check in again in Cologne. This flight was delayed, we missed our connection and then queued for over 2 hours to speak with the ticketing desk. We were put on the next flight which was also delayed, meaning we didn't get back until 7 hours after our scheduled landing. I have tried to claim compensation with no response other than "this is the risk you take flying with a low cost airline". This was actually stated by one of their customer service representatives. I will never fly Eurowings again.	1
Turkish Airlines	Antalya to Odessa via Istanbul. As a result of 9 hr delayed flights, our check-in suitcases were totally destroyed! At Lost & Found they told to contact the Airline, but there was no Turkish Airlines office in Odessa airport! Moreover, THY local hotline support told us that we shall prepare and send a complaint to HQ! I prepared, printed, sent by post - no any feedback! So I contacted by e-mail. And again they refuse providing us any help and compensation, while we can have a compensation for delay as well as for destroyed suitcases!	3
Turkish Airlines	Antalya to Sydney via Istanbul / Bangkok. Check in staff is so rude. We asked send our luggage from Antalya to Sydney as we had linked flight from Antalya to Istanbul to Bangkok to Sydney. However she wanted to send our baggage to Bangkok not Sydney and said itâ€™s not possible to send to Sydney and asked us to collect from Bangkok. When we asked to talk to her manager, even her manager said same thing. After one hour argue, some other manager came and checked our tickets and confirmed that they should send baggage to Sydney and fixed the issue. They made so much stress to us and we still not sure if we could get our baggage at our destination Sydney.	1
Norwegian	Antalya-Oslo-Bergen return. The plane interior was good the seats wide enough and the flight personnel kind. But on the 4 hours and 15 minutes flight from Antalya to Oslo even water was not served as a refreshment. You have to pay for all refreshments and food. Secondly ground staff in both Oslo and Bergen were ignorant and unhelpful. They sold me a ticket in which the connection time was only 1 hour from international to domestic. In Oslo airport I had to pick up my baggage after the international flight because of regulations and check in again there was a very long quake in domestic check in and staff did not help at all. Finally a passenger behind me from argued with them and they helped. In Bergen on the return flight they insisted that I check in via the kiosk.	4
Ryanair	Antipathic staff, with one very small troll and charge an additional 25 euros, Last time I flew with them!A site so complicated and you end up stealing you in the airport!	1
Grupo IAG	Antiquated IT systems, surly call centre staff, just poor all round.If I wasn't so irate and defeated, I would expand but in a sentence, they couldn't complete my flights booking and so all is lost and have to start from scratch after hours wasted on the phone.	1
Grupo IAG	Antwerp to Toronto via Dublin. Aer Lingus had a problem with the plane on the departure from Antwerp. Rather than ensure that connecting passengers to North America had some assurances that every effort would be made to access a connecting flight, they went silent. And they stayed silent after the email that advised us the plane was finally flown in from Dublin about 2 hours late. Aer Lingus has no portal on their web site that allows anything other than purchase, upgrades and changes to existing flights. They have no service agents available online or by telephone. If you call they will loop you through various options but when you choose a service agent they just start you in the loop again. The cabin staff will not discuss these matters and assure you that you will be dealt with in Dublin. In Dublin the staff just advise you to book a new flight after you are required to retrieve your baggage and not directed to any possible service centre other that one for those wishing to purchase tickets. So after a couple of hours of wasted time, you finally have to force an agent to assist you and she really just wants to book you sometime in the future and give you a hotel credit. And getting there is up to you. The problem with Aer Lingus is that they have no service options online or via telephone and the staff at Dublin is set up to sell tickets, not service victimized customers. I will never fly this airline again. They are a regional carrier that is trying to present itself as a real international carrier. Even now, 6 days after we landed back in Canada, they have not responded to any of our concerns. There is no one to do that.	1
Jet2.com	Any Jet2 flights I have been on have always been very good. The plane is better, the staff are great and much more efficient than any other flights I have been on and they board quick too.	5
Grupo IAG	Any airline at 50% occupancy is going to be a bonus and this is especially true out of season on the holiday route from Manchester to Orlando. We had room to spread out, the crew were good fun and the food wasnâ€™t bad. Alcohol is paid for, which is very anti-Irish but the entertainment selection was decent too. Not sure Iâ€™d like a full flight full of screaming kids but this was a good one.	10
EasyJet	Any airline may have downsides in service or comfort, but when it comes to stealing your money, your only option is to avoid Easyjet at all costs.Extra baggage was ordered several days prior to the flight, in a separate payment.Despite getting a receipt confirmation, the amount was charged from the credit card only 1 day after (!) the flight. During boarding (in both ways) I was denied to board the extra baggage since the crew didn't see a payment, and ignored the fact I had a receipt for it.I wrote to the customer service, only to get a reply several weeks later from employee Hardik that they acknowledge the situation but will not refund it.Easyjet's payment processors are unreliable, and according to T&C you will not be refunded for their own mistakes.In any other industry, this action would be considered indirect stealing, and a refund or lawsuit would be appropriate. For Easyjet, they seem to imagine they're not liable for their own services. Beware and avoid.	1
Jet2.com	Any flight that takes off on time and lands early will always get a 5 star five star rating	5
Lufthansa	Any longer flights will no longer be done with Lufthansa. They are charging premium prices but lacking the premium experience. The food was terrible, the seats were cramped and uncomfortable. WiFi came at a premium even for messages only. Many of the changes made by Lufthansa over the years remind me of budget airlines like easy jet. The very reason I flew with Lufthansa was the more Premium experience, such as being able to choose a seat on check-in free of charge. Ironically, the flight to San Francisco, our first stop on a road trip, was with United who had great food, very generous service and comfortable seats. It's sad seeing what's happened to this once great airline.	4
EasyJet	Any passenger here was on the delayed flight EZY8719 from Gatwick to Lisbon on October the 18th. EasyJet is refusing to provide compensation and lying about the cause of the delay, the departure time and so on. I am taking them to court. I also have very compelling videos of the shambles that flight was.	1
Ryanair	Any positive aspects of this company have been obliterated by its treatment of customers legally entitled to refunds for cancelled fights. Claim forms are not acknowledged when submitted and later acknowledgements are utterly unspecific, automated and uninformative. Refer to the Facebook page for complainants to understand the extent of the deceptions and obstructions of Ryanair customer services. Complete your claim form and then ask your credit card provider to consider Chargeback, which is at their discretion. If that fails, make a Section 75 claim to your credit card company. The trading practices of this company should be subject to rigorous enquiry and appropriate action taken. Senior management of Ryanair deserve legal retribution for their policies.	1
Lufthansa	Any time I fly with them there is always an issue: delays all the time, luggage damaged, luggage delays ( right now I've been waiting for my luggage for more than 2h) . They are terrible and I would never ever fly with them in case I have other alternatives.	1
Jet2.com	Any time we go with jet2 staff are all very helpful which is at least 4 times a year and as I am partially disabled they are very kind and couteus and we see the mess people leave so they haven't an easy job sometimes thanks jessie Surgeon	5
EasyJet	Any trip that you book with them is now cancelled or at least changed (Ex. Airport or time) I don't know what their problems are, but I don't think it's right to treat customers this way. For the past six months, none of my flights with them have remained what they originally were. I to avoid them at all costs. Last time they even cost me even half of the price for the hotel. Terrible	1
EasyJet	Anybody runs the company or you guys are all hidden in a building so you avoid dealing with your clients when you are making mistakes that makes people waste their time and money?	1
EasyJet	Anyone booking with EasyJet should know that if a flight is cancelled you are on your own, you are only offered a) switch to another flight which will probably mean not on the same day, b) a voucher for the value of your ticket (useless if you're stuck abroad), c) request a refund (also useless if you're abroad). They offer the cost of a hotel room only after you've managed to transfer on to a new flight. No refund for taxi fares to and from hotel, nothing for food. So BEWARE I would advise always trying to book holidays with another airline. There was no EasyJet rep at our airport in Bilbao, so utterly USELESS. Will rather stay in the UK than use them again.	1
Ryanair	Anyone having to change a flight due to the new government restrictions beware.I spite of what the irishman said on bbc breakfast they charged me Â£90 to change flights for myself and my husband. The excuse was; I needed to give 7 daynotice. The government changed the rules on Thursday, we were flying testsaturday how the hell could I give them 7 days notice.This, on top of pre paid non refundable covid tests has cost us dear.Guess who I wont be flying with again????	1
EasyJet	Anyone who booked for the promised September return take note that the are no longer running flights until October. Having already been cancelled by Easyjet in July, a week before my flight, and asked to rebook I am not impressed. Noone answers in the call centre. No option to cancel online. Disgusted.	1
EasyJet	Anyone who wants a refund from Easyjet please go to this website. aviationadr.org.ukIm not allowed to put the link in sorry, but im sure you can put the www in lol..THESE are the guys who regulate Easyjet. Easyjet refused my claim before i got the regulators involved.Don't waste anymore time dealing with Easyjet. They're absolutely appalling!	1
Lufthansa	Anyone who's flown a lot, especially recently, knows how much better the in-flight customer service is compared to other airlines (mostly low-cost). Lufthansa may have many issues, but the in-flight experience is better than most airlines I've flown with!	4
EasyJet	Anything but easy. Expected delays. Sitting on a plane during the delay, regardless how many hours.	1
EasyJet	Anything for a extra pound we had to check in bags that we didn't use and tried to change for cabin bags really joke	1
Jet2.com	Apart for the delays taking off and returning due to air traffic control we had two pleasant flights	5
Jet2.com	Apart from 1 hr delay on departure everything was great.	4
Jet2.com	Apart from a delay leaving Manchester, and a delay when we departed from Malaga three days later, the flight was fine.	4
Turkish Airlines	Apart from a delay of 25 mins. everything was good.	4
EasyJet	Apart from a long wait to talk to someone, the assistant was very helpful and delt with my enquiry quickly, very pleased with the service ,	5
Jet2.com	Apart from a medical emergency on the ground at Manchester, that delayed us 90 mins, both flights were really good and I love the new A321's â¤ï¸	5
Jet2.com	Apart from a short delay on homeward flight, all efficient as usual. Quick check ins, prompt service on board.	5
Jet2.com	Apart from a short delay we had a good flight in services was very good that's why i always use jet 2 text me to let me know what was going on so no complaints here	4
Jet2.com	Apart from a small delay outgoing & incoming flight was good & made up time both ways.	5
Jet2.com	Apart from a three hour delay on the return flight,all good.	5
Jet2.com	Apart from a two hour delay. The flight was good.	4
Ryanair	Apart from all the delays and different technical problems the customer service is absolutely appalling, unhelpful, slow and finally they are just liers !	1
Jet2.com	Apart from an half hour delay on the way back out trip went very well. Never seen the need for extra legroom at 5'8'' I have plenty of room in the cabin on a standard seat. Cabin crew as usual we're busy and helpful. Delightful trip	5
Jet2.com	Apart from an hours delay on the outward bound flight, caused by the late arrival of the plane. Both flights went really well and the service provided both ways was brilliant	5
Jet2.com	Apart from an unavoidable delay, our experience was good.Please consider a carbon offset option for customers	4
Jet2.com	Apart from being 45 mins late it was a good flight	4
Jet2.com	Apart from being a little delayed coming home and the pilot needing two attempts to land at LBA, everything was fine.	5
Jet2.com	Apart from being delayed everything was good, check in was quick, boarding was smooth and the flight was good.	4

Jet2.com

Another great flightSlight delay due to air traffic control but pilot made up the time. Kept us informed. Cabin crew were friendly and helpful. Good price duty free goods available. Very pleasant flight.

5

Jet2.com

Another great holiday experience with Jet 2, that's holiday number seven for me, great company to deal with, so far above the rest.I will be booking again, thank you.

5

Grupo AirFrance-KLM

Another great journey with KLM. The airline provided excellent lounge facilities, 3rd party at Barcelona and its own at Amsterdam. Flights were both very nice, Economy Comfort provided at no cost to Platinum card holders is an excellent benefit and the few extra inches make the flights much more comfortable. In-flight refreshments were excellent, I was upgraded for the second flight so they were even better but even in economy there is a good selection of drinks. Staff are always friendly and efficient in my experience and these flights did not disappoint. My only suggestion would be that KLM/Air France follow the rest of the market and offer the Economy Plus "comfort" benefit to 1 passenger accompanying the Platinum cardholder, its really the only thing that I don't like about these airlines. Thanks again KLM.

10

Jet2.com

Another great time flying with jet2. Used them for a good number of years now. Please keep up the good work.

5

Jet2.com

Another great trip to Malaga with Jet2.com. Always a slick operation with plenty of staff on hand to assist through the airport, my first choice of airline whenever I go on holiday.

5

Jet2.com

Another great trip with Jet2 all staff very pleasant knowledgeable and very helpful

4

Grupo IAG

Another horrible flight with BA. The leg room on seats is criminal and makes the entire flight miserable. Not that BA remotely cares as evidenced by their wonderful rating of 1.4 on Trustpilot. Overhead bins completely full again due to allowing oversized carry ons. The reality is the UK doesn't have a decent short hall airline. Air quality is also terrible and appallingly hot. I truly hate BA and will not be flying with them again.

1

SAS

Another horrible trip with SAS from Bergen to Copenhagen flight was cancelled got the message the day before had booked tickets in late afternoon/ evening to get a full day of work. The new flight was in early morning. The plane back arrived late about 1 hour and as always with SAS the luggage was missing. Have to fly SAS to Greece the last 4 years on every flight they loose the luggage 3 times a year out of 3 possible times. No entertainment no free drinks or food. You can not buy real food either. Horrible old planes like the MD-80.

2

Jet2.com

Another late departure/arrival on the return leg. Statistics show that of the last 25 flights on this route, every single flight has been late departing and 22 have been late arriving, 19 by more than 30 minutes and 3 by more than an hour. Rubbish really

2

Ryanair

Another late flight with poor communication. Even on their own app. Plane sat outside the who time in Stansted. Customer service appauling. Stansted to Dublin 22.00 hours. Avoid ryanair if you can.

1

Eurowings

Another legendary Eurowings experience - a daughter company of an airline called Lufthansa. Horrible Terminal 2 in Lisbon. While Ryanair, Wizz, Vueling, have proper organized structured check in, Eurowings changed the check in lanes 2 times which ended up in no organisation for the check in resulting in waiting for 1.5 hours for check in. All people just checked in without queuing, like anarchy. Absolutely unprofessional and even Eurowings would say they are not responsible, but Eurowings and Lufthansa make the contracts, define the SOP and review the quality. So ask yourself Eurowings why it works for the other budget airlines. Flight to Hamburg was delayed at the end, also due to go through but would have also been delayed 30min without it. The flight and service was good, that's it. The staff was friendly onboard. Eurowings has a way to go. I am saying this for 8 years now and giving up hope. It just has no relevance being a Lufthansa Senator for Eurowings so you can also fly any other, cheaper, more reliable airline.

5

EasyJet

Another long flight delay. Always the same when I risk a flight with this useless airline."Only" five hours they said. Thanks

1

Grupo AirFrance-KLM

Another negative experience with KLM customer service, booked flight with my flyblue points, I could not get past payment. Called customer service with no answer.After 1 hour,they finally picked the call. No help,told me I needed 13500 miles while on the website it says 7000 miles. I wonder if the staff are using same website or a different one. Last time, they could not pick my call because I was using Kenyan sim, on using UK sim, the picked on first call.

1

Ryanair

Another one with the refund issue. Web site refund form does not recognise legitimate booking reference, no one on chat support lines, published telephone number unobtainable. E-mail follow-up gets an automated response pointing you back to the none functioning web site. Just shocking!

1

Wizz Air

Another over 3 hours delayed flight. Luckily not cancelled or overbooked this time. It is an absolute nightmare.It should have been banned or replaced long time ago.

1

Jet2.com

Another plain sailing flight, friendly staff, easy check in.

5

Jet2.com

Another pleasant flight on Jet2. Had a meal this time and it was very good; hot and filling. Arrived on time.

5

Grupo IAG

Another poor return trip with BA Edinburgh to London City. 90 minutes late both legs compounded by being bused like sardines on outbound leg and then bused again on return leg from one end of the airport to other end resulting in long walk to arrivals hall.As usual with BA it was everyone else fault but their own.If I wanted to be treated like this i would choose low cost airlines, not BA

1

Jet2.com

Another really good on-time flight with friendly & efficient both at check-in and onboard.

5

Grupo IAG

Another really great pair of flights, on time, no problems at all, champagne was ok and my meal choices were great, the new club suite is a good improvement over the previous seat, in flight entertainment could have been better, canâ€™t wait to fly with BA again and enjoy another great experience.

9

Lufthansa

Another review like others. Terrible experience on return trip in June, multiple emails and calls with only an initial response asking for a form that I had sent to them initially. Paid for seat upgrade that was booked until we walked onto the skyway; two days' delay of return; one suitcase lost over a week, requiring some clothing replacements for a concert. To date, nothing. At least seeing this forum helps me know that I'm not alone!

1

Ryanair

Another scam by this company. Took extra money for luggage, by closing their check-in 10 mins before it was supposed to close. Consequently I needed to take our luggage to the gate, and they threw away for over â‚¬50 of luggage. Apologized by other colleagues and explained that we could arrange it with customer service. Don't ever contact customer services. I seems like they (at least Susana) only have one job: make sure your experience get worse and worse. Awful. Won't ever travel with them again.

1

Jet2.com

Another seamless trip taken with Jet2. Flew to Ibizia and back, everything went like clockwork and the crews deserve a medal for putting up with some passengers constant demands. They all coped with it admirably and with a smile.

5

Grupo IAG

Another shitshow from BA at Heathrow T5 where the baggage system fell flat on its nose. And again no manager on the floor, no reasonable decisions made, nobody taking responsibility or even looks at feasible logistical solutions.

1

Ryanair

Another tale of woe and dissatisfaction with an airline whose business model is to place KPIs before customers. This time, at Toulouse airport. I had priority boarding with all the trimmings, and my (very) small bag was held hostage for 70 euros. The bag clearly fitted within the baggage sizer but the check-in agent was having none of it. If I didn't need to be in London today, I would have simply gone back home.

1

Ryanair

Another terrible experience from the customer service team - had to queue for ages as they only had one printer and of course we missed our flight. The team also couldn't care less...

1

Ryanair

Another terrible experience with Ryanair flying from Prague. Less than 24 hours before my flight I received a message saying that due to security checks issues beyond their control we should arrive AT LEAST 3 HOURS before the flight. So I didnt sleep properly and arrived 3 hours ahead to discover that the security gate would only open 1.5 hours before the flight. So I waited seatibg on the floor with several other passengers as the room had seating for a meager 10 people. When security staff arrived I was through it in 5 minutes to wait another hour and a half to try and get some sleep mid flight while they try and sell rafles and whatnot every 5 minutes. I honestly hate Ryanair!

1

Grupo IAG

Another terrible service from BA out of Malta this evening, I guess at least they are consistently terrible.

1

Grupo IAG

Another tragic performance from BA with both flights from Edinburgh to LHR and back delayed for over an hour and over an hour on the stand at LHR due to no busses being available. Shocking how BA have fallen from grace.

1

Jet2.com

Another trip with Jet2 and again they excel in their service provision - well done! Please please please will you fly from Donny soon ðŸ™

5

Lufthansa

Another trip with the wannabe Premium Airline which might be better characterized as Germany's most expensive coach operator. Had a flight from Stuttgart to Munich and now to Geneva - already spent more time in the bus than in the air. At least Lufthansa were on time today.

1

Jet2.com

Another very good experience.

5

EasyJet

Another very good trip with easyJet. Both at Liverpool and Palma boarding was organised efficiently and promptly, with Speedy Boarders first on and off the transfer buses. Cabin crews worked hard and the pilots kept us informed of progress. Both flights landed early. Any problems which arose were caused by those passengers who think that rules or requests are for others, not themselves, and in the process make things more difficult for both staff and their fellow passengers. We had the usual suspects ignoring the repeated advice not to put small items in the overhead lockers, so that cabin crews then spent time tactfully trying to rearrange items to allow more trundle bags to be accommodated. On the outward journey a group wearing the kit of "UK cycle team" were talking so loudly during the safety briefing that one of the stewardesses actually shouted "Please pay attention". On the return journey one of the first passengers to board at the rear of the plane then proceeded to put her bag down in the aisle to open it and take out various items, completely oblivious of the queue held up behind her. I wouldn't mind betting that such people would be the first to complain about poor service or inconsiderate staff.

9

Grupo IAG

Another very poor experience here. Five hour flight delay owing to fog at LGW. Little to no information or support during delay (at GVA).

1

Ryanair

Another weekend with ryanair, other 2h and a half late. Guys, u have a problem with timetables! It will come the moment when i ll stop trying and trying.

1

Ryanair

Another who asked for a refund only to be sent vouchers. The phone line and online chat are clearly not being manned. They say they are getting high volume of contact, but the irony is that if they did the moral thing and refund customers who are also going through financially hard times, then they wouldn't be experiencing high volumes. It's at times like this when you see what companies actually think of their customers, and how much we are valued, and Ryan air fail massively. I too will contact my MP and CMA. Let's all do that.

1

EasyJet

Another wonderful holiday!I returned from a Christmas week in Prague on Monday, all booked through Easyjet as a holiday which included the flights, hotel, suitcase and transfers.I stayed in the wonderful Majestic Plaza Hotel which is just off Wenceslas Square so it was an easy walk everywhere.I've now booked for next Christmas in Budapest.Well done Easyjet!

5

Ryanair

Another's good flight Alicante to Belfast on 25th November. Everything perfect

5

EasyJet

Answered all my questions and was very helpful. Thank you

5

EasyJet

Answered all questions and provided a contact number

4

EasyJet

Answered chat quickly. ASked relevant questions. Knew the likely issue and solved issue within a few minutes. Very helpful and polite.

5

EasyJet

Answered my queries correctly.I tried to call the telephone line but it went dead. I believe it would be quicker.Certainly my issues was resolved effectively

5

EasyJet

Answered my query and was very informative.Did have to wait 30 minutes but it was worth it.Thankyou

5

EasyJet

Answered my question instantly, however long wait. Would be good if they had some sort of indicator to tell how long it will take before an agent chats with you. Quite frustrating as this can easily be missed

3

EasyJet

Answered my question straight away, no problems at all. Very professional and helpful.

5

EasyJet

Answered my questions clearly and showed that they had understood my question. Helped me through my check in, I usually do all online in my login area however when trying to do so this time it directed me to customer service.

5

EasyJet

Answered my questions directly and quickly.

4

EasyJet

Answered my questions, but had to wait along time in the queue initially

3

EasyJet

Answered promptly and my query was resolved

5

EasyJet

Answered questions as quickly as possible and correctly.

5

EasyJet

Answered questions quickly and efficiently.

5

EasyJet

Answered quickly and was very polite

5

EasyJet

Answers provided quickly and efficiently.Down side it is difficult to find the chat option

4

Jet2.com

Antalya - Liverpool full flight. The cabin crew handled a huge amount of disruption by passenger movement with great professionalism and all credit to them for having the patience to do so. Well done all! All services delivered and arrived back at LPL virtually on time.

5

Pegasus Airlines

Antalya to Ankara with Pegasus Airlines which was a nightmare. Just before boarding time the flight got delayed with one hour. Then when one hour had passed, it got delayed another 3 hours. There was no explanation on why it got delayed and I had another flight from Ankara airport to Dubai airport which I probably wouldn't be able to make since the flight kept being delayed. I tried to talk with the staff from Pegasus airlines and tried explain them that I had a connected flight in Ankara airport and there was a big possibility I wouldn't make that flight since I would have less than 30 min. to board to the other airplane when landing now that it had been delayed. Since the staff didn't care and weren't helpful at all, I tried to call the Pegasus airlines customer service that had poor english and promised me someone from Pegasus airlines would help me with making my other flight when I land in Ankara airport. After 5 hours delay we finally boarded. When I landed in Ankara airport, nobody came to help me at the airport even though I got told so.. with less than 30 min I didn't make it to my connected flight. I tried call customer service of Pegasus Airlines and explained them that because of the delay I didn't make my connected flight. Basically they said it wasn't their problem since its normal that there is delay and they are not responsible for I didn't make the other flight even though the flight was 5 hours delayed. They couldn't understand why they should be responsible for I didn't make my connected flight which was shocking for me since they promised me they would help me making it and that there would be enough time to board to the connected flight when I land etc. I will never fly with Pegasus again and I will never recommend it. Their customer service was awfully rude and they lied and didn't want to take any responsibility. In the end I had to pay myself for a new ticket and wait days in Ankara to finally be able to fly to Dubai and I will not be able to reach home to celebrate Christmas with my family...

1

Turkish Airlines

Antalya to Birmingham. I was on vacation in Antalya, Turkey with my family of 5 and my return journey would be with Turkish Airlines from Antalya to Birmingham, UK. I went to check in online just after the 24 hour window was opened. I entered all the relevant info and managed to check in all my party, myself, my wife, my younger son 13 who has Downs Syndrome and was marked for special assistance, my elder son 17 and his friend, also 17 years old. I received the relevant confirmation in an email stating clearly that my party of 5 were all checked in and were allocated seats A to E in row 23, flight TK4330. I went to print off the boarding passes and was only able to print off mine and my elder sons but on clicking the other members of my group a message was displayed stating that boarding passes were unavailable right now but they would be available to collect at the Turkish Airlines check in desk. I tried from my laptop, my ipad using the Turkish Airlines App and my son's friends android phone again using the app. Each time I was prompted with the same message stating that each of the 3 other boarding passes would be available at the check in counter. As an IT Systems professional, this did not trigger any alarm bells, no error message was displayed and the message was very concise and clear. I also had the email confirmation. The following day when I arrived at the check in counter I was told abruptly that only myself and my elder son could board the flight and the other 3 members of my party, my wife, my sons friend and my 13 year old would have to go to the sales desk to purchase new tickets for the flight the following day. As a seasoned traveller this was the most difficult situation I had ever encountered. I politely told the Turkish Airline staff at the desk that there was no chance of that happening. I explained to them very concisely what had happened and they still very unhelpful. I showed them the email confirmation and pointed out where it clearly stated that each passenger was check in and allocated a seat. They still weren't having any of it even though I pointed out that we had special assistance for my child who was now becoming very uncomfortable and visibly upset. I told them there was no way I was going to leave my wife, child and my sons friend and asked to speak to their supervisor. It was at this point they made a few phone calls and magically found 3 seats on the packed plane. On printing the boarding passes and handing them over the staff were visibly shamed and would not make any eye contact. We later learnt that Turkish Airlines had sold our missing 3 tickets to UK travellers (at a very handsome profit) who had missed their Gatwick flight. Does it get any more disgraceful than this. A modern day International Airline screwing over mothers with disabled children for a quick profit. An absolute disgraceful turn of events, I just hope this was a one off but having read similar stories I'll be avoiding Turkish Airlines like the plague.

1

Turkish Airlines

Antalya to Istanbul. The food was good, tasty. Cabin crew was okay. The lounge was so small, which wasn't really what I expected. Although the seats were comfortable. IFE wasn't much responsive.

7

Eurowings

Antalya to London via Cologne, the worst airline experience I have had. Firstly we checked in at Antalya Airport and they could only print off our boarding pass for one leg of the journey and we were told we would need to exit the airport and check in again in Cologne. This flight was delayed, we missed our connection and then queued for over 2 hours to speak with the ticketing desk. We were put on the next flight which was also delayed, meaning we didn't get back until 7 hours after our scheduled landing. I have tried to claim compensation with no response other than "this is the risk you take flying with a low cost airline". This was actually stated by one of their customer service representatives. I will never fly Eurowings again.

1

Turkish Airlines

Antalya to Odessa via Istanbul. As a result of 9 hr delayed flights, our check-in suitcases were totally destroyed! At Lost & Found they told to contact the Airline, but there was no Turkish Airlines office in Odessa airport! Moreover, THY local hotline support told us that we shall prepare and send a complaint to HQ! I prepared, printed, sent by post - no any feedback! So I contacted by e-mail. And again they refuse providing us any help and compensation, while we can have a compensation for delay as well as for destroyed suitcases!

3

Turkish Airlines

Antalya to Sydney via Istanbul / Bangkok. Check in staff is so rude. We asked send our luggage from Antalya to Sydney as we had linked flight from Antalya to Istanbul to Bangkok to Sydney. However she wanted to send our baggage to Bangkok not Sydney and said itâ€™s not possible to send to Sydney and asked us to collect from Bangkok. When we asked to talk to her manager, even her manager said same thing. After one hour argue, some other manager came and checked our tickets and confirmed that they should send baggage to Sydney and fixed the issue. They made so much stress to us and we still not sure if we could get our baggage at our destination Sydney.

1

Norwegian

Antalya-Oslo-Bergen return. The plane interior was good the seats wide enough and the flight personnel kind. But on the 4 hours and 15 minutes flight from Antalya to Oslo even water was not served as a refreshment. You have to pay for all refreshments and food. Secondly ground staff in both Oslo and Bergen were ignorant and unhelpful. They sold me a ticket in which the connection time was only 1 hour from international to domestic. In Oslo airport I had to pick up my baggage after the international flight because of regulations and check in again there was a very long quake in domestic check in and staff did not help at all. Finally a passenger behind me from argued with them and they helped. In Bergen on the return flight they insisted that I check in via the kiosk.

4

Ryanair

Antipathic staff, with one very small troll and charge an additional 25 euros, Last time I flew with them!A site so complicated and you end up stealing you in the airport!

1

Grupo IAG

Antiquated IT systems, surly call centre staff, just poor all round.If I wasn't so irate and defeated, I would expand but in a sentence, they couldn't complete my flights booking and so all is lost and have to start from scratch after hours wasted on the phone.

1

Grupo IAG

Antwerp to Toronto via Dublin. Aer Lingus had a problem with the plane on the departure from Antwerp. Rather than ensure that connecting passengers to North America had some assurances that every effort would be made to access a connecting flight, they went silent. And they stayed silent after the email that advised us the plane was finally flown in from Dublin about 2 hours late. Aer Lingus has no portal on their web site that allows anything other than purchase, upgrades and changes to existing flights. They have no service agents available online or by telephone. If you call they will loop you through various options but when you choose a service agent they just start you in the loop again. The cabin staff will not discuss these matters and assure you that you will be dealt with in Dublin. In Dublin the staff just advise you to book a new flight after you are required to retrieve your baggage and not directed to any possible service centre other that one for those wishing to purchase tickets. So after a couple of hours of wasted time, you finally have to force an agent to assist you and she really just wants to book you sometime in the future and give you a hotel credit. And getting there is up to you. The problem with Aer Lingus is that they have no service options online or via telephone and the staff at Dublin is set up to sell tickets, not service victimized customers. I will never fly this airline again. They are a regional carrier that is trying to present itself as a real international carrier. Even now, 6 days after we landed back in Canada, they have not responded to any of our concerns. There is no one to do that.

1

Jet2.com

Any Jet2 flights I have been on have always been very good. The plane is better, the staff are great and much more efficient than any other flights I have been on and they board quick too.

5

Grupo IAG

Any airline at 50% occupancy is going to be a bonus and this is especially true out of season on the holiday route from Manchester to Orlando. We had room to spread out, the crew were good fun and the food wasnâ€™t bad. Alcohol is paid for, which is very anti-Irish but the entertainment selection was decent too. Not sure Iâ€™d like a full flight full of screaming kids but this was a good one.

10

EasyJet

Any airline may have downsides in service or comfort, but when it comes to stealing your money, your only option is to avoid Easyjet at all costs.Extra baggage was ordered several days prior to the flight, in a separate payment.Despite getting a receipt confirmation, the amount was charged from the credit card only 1 day after (!) the flight. During boarding (in both ways) I was denied to board the extra baggage since the crew didn't see a payment, and ignored the fact I had a receipt for it.I wrote to the customer service, only to get a reply several weeks later from employee Hardik that they acknowledge the situation but will not refund it.Easyjet's payment processors are unreliable, and according to T&C you will not be refunded for their own mistakes.In any other industry, this action would be considered indirect stealing, and a refund or lawsuit would be appropriate. For Easyjet, they seem to imagine they're not liable for their own services. Beware and avoid.

1

Jet2.com

Any flight that takes off on time and lands early will always get a 5 star five star rating

5

Lufthansa

Any longer flights will no longer be done with Lufthansa. They are charging premium prices but lacking the premium experience. The food was terrible, the seats were cramped and uncomfortable. WiFi came at a premium even for messages only. Many of the changes made by Lufthansa over the years remind me of budget airlines like easy jet. The very reason I flew with Lufthansa was the more Premium experience, such as being able to choose a seat on check-in free of charge. Ironically, the flight to San Francisco, our first stop on a road trip, was with United who had great food, very generous service and comfortable seats. It's sad seeing what's happened to this once great airline.

4

EasyJet

Any passenger here was on the delayed flight EZY8719 from Gatwick to Lisbon on October the 18th. EasyJet is refusing to provide compensation and lying about the cause of the delay, the departure time and so on. I am taking them to court. I also have very compelling videos of the shambles that flight was.

1

Ryanair

Any positive aspects of this company have been obliterated by its treatment of customers legally entitled to refunds for cancelled fights. Claim forms are not acknowledged when submitted and later acknowledgements are utterly unspecific, automated and uninformative. Refer to the Facebook page for complainants to understand the extent of the deceptions and obstructions of Ryanair customer services. Complete your claim form and then ask your credit card provider to consider Chargeback, which is at their discretion. If that fails, make a Section 75 claim to your credit card company. The trading practices of this company should be subject to rigorous enquiry and appropriate action taken. Senior management of Ryanair deserve legal retribution for their policies.

1

Lufthansa

Any time I fly with them there is always an issue: delays all the time, luggage damaged, luggage delays ( right now I've been waiting for my luggage for more than 2h) . They are terrible and I would never ever fly with them in case I have other alternatives.

1

Jet2.com

Any time we go with jet2 staff are all very helpful which is at least 4 times a year and as I am partially disabled they are very kind and couteus and we see the mess people leave so they haven't an easy job sometimes thanks jessie Surgeon

5

EasyJet

Any trip that you book with them is now cancelled or at least changed (Ex. Airport or time) I don't know what their problems are, but I don't think it's right to treat customers this way. For the past six months, none of my flights with them have remained what they originally were. I to avoid them at all costs. Last time they even cost me even half of the price for the hotel. Terrible

1

EasyJet

Anybody runs the company or you guys are all hidden in a building so you avoid dealing with your clients when you are making mistakes that makes people waste their time and money?

1

EasyJet

Anyone booking with EasyJet should know that if a flight is cancelled you are on your own, you are only offered a) switch to another flight which will probably mean not on the same day, b) a voucher for the value of your ticket (useless if you're stuck abroad), c) request a refund (also useless if you're abroad). They offer the cost of a hotel room only after you've managed to transfer on to a new flight. No refund for taxi fares to and from hotel, nothing for food. So BEWARE I would advise always trying to book holidays with another airline. There was no EasyJet rep at our airport in Bilbao, so utterly USELESS. Will rather stay in the UK than use them again.

1

Ryanair

Anyone having to change a flight due to the new government restrictions beware.I spite of what the irishman said on bbc breakfast they charged me Â£90 to change flights for myself and my husband. The excuse was; I needed to give 7 daynotice. The government changed the rules on Thursday, we were flying testsaturday how the hell could I give them 7 days notice.This, on top of pre paid non refundable covid tests has cost us dear.Guess who I wont be flying with again????

1

EasyJet

Anyone who booked for the promised September return take note that the are no longer running flights until October. Having already been cancelled by Easyjet in July, a week before my flight, and asked to rebook I am not impressed. Noone answers in the call centre. No option to cancel online. Disgusted.

1

EasyJet

Anyone who wants a refund from Easyjet please go to this website. aviationadr.org.ukIm not allowed to put the link in sorry, but im sure you can put the www in lol..THESE are the guys who regulate Easyjet. Easyjet refused my claim before i got the regulators involved.Don't waste anymore time dealing with Easyjet. They're absolutely appalling!

1

Lufthansa

Anyone who's flown a lot, especially recently, knows how much better the in-flight customer service is compared to other airlines (mostly low-cost). Lufthansa may have many issues, but the in-flight experience is better than most airlines I've flown with!

4

EasyJet

Anything but easy. Expected delays. Sitting on a plane during the delay, regardless how many hours.

1

EasyJet

Anything for a extra pound we had to check in bags that we didn't use and tried to change for cabin bags really joke

1

Jet2.com

Apart for the delays taking off and returning due to air traffic control we had two pleasant flights

5

Jet2.com

Apart from 1 hr delay on departure everything was great.

4

Jet2.com

Apart from a delay leaving Manchester, and a delay when we departed from Malaga three days later, the flight was fine.

4

Turkish Airlines

Apart from a delay of 25 mins. everything was good.

4

EasyJet

Apart from a long wait to talk to someone, the assistant was very helpful and delt with my enquiry quickly, very pleased with the service ,

5

Jet2.com

Apart from a medical emergency on the ground at Manchester, that delayed us 90 mins, both flights were really good and I love the new A321's â¤ï¸

5

Jet2.com

Apart from a short delay on homeward flight, all efficient as usual. Quick check ins, prompt service on board.

5

Jet2.com

Apart from a short delay we had a good flight in services was very good that's why i always use jet 2 text me to let me know what was going on so no complaints here

4

Jet2.com

Apart from a small delay outgoing & incoming flight was good & made up time both ways.

5

Jet2.com

Apart from a three hour delay on the return flight,all good.

5

Jet2.com

Apart from a two hour delay. The flight was good.

4

Ryanair

Apart from all the delays and different technical problems the customer service is absolutely appalling, unhelpful, slow and finally they are just liers !

1

Jet2.com

Apart from an half hour delay on the way back out trip went very well. Never seen the need for extra legroom at 5'8'' I have plenty of room in the cabin on a standard seat. Cabin crew as usual we're busy and helpful. Delightful trip

5

Jet2.com

Apart from an hours delay on the outward bound flight, caused by the late arrival of the plane. Both flights went really well and the service provided both ways was brilliant

5

Jet2.com

Apart from an unavoidable delay, our experience was good.Please consider a carbon offset option for customers

4

Jet2.com

Apart from being 45 mins late it was a good flight

4

Jet2.com

Apart from being a little delayed coming home and the pilot needing two attempts to land at LBA, everything was fine.

5

Jet2.com

Apart from being delayed everything was good, check in was quick, boarding was smooth and the flight was good.

4