ManuelMC/dataset_scraping · Datasets at Hugging Face

Airline stringclasses 16 values	Review stringlengths 6 5.97k	Rating int64 1 10
Jet2.com	Apart from being late leaving on both journeys, the journey was fab. You have first class staff working for you, whose service was quick and regular, and with a smile.	5
Grupo AirFrance-KLM	Apart from friendly crew there's very little to praise KLM. They try to come across glossy and trendy with their ads and brochures and websites but their product is terrible. I'm a Gold member only out of necessity as love in Amsterdam and they're airline need to use most weekends. They only offer a cheese sandwich on European flights which excludes anyone with wheat or gluten or dairy intolerances. There's no alternative. Though I got their gluten free meal on this long haul and it was inedible. And of course no mid flight snacks provided unlike for everyone else. Tip, bring your own snacks with you. Long haul entertainment is extremely limited. Bring your own device and streaming service. They have little on offer and any tv series are never from the beginning. What's the point in starting a new show you've not seen before on Season 4, Episode 8? Flights are nearly always delayed (again I fly with them almost every weekend). Almost without fail. I expect a delayed message from them every Friday before I set out for Schiphol. Their lounge in Schengen zone of Schiphol is truly dreadful - too busy, hardly any food or drinks on offer. However, they're second lounge for non Schengen is very good and praise where praise is due. I just wish they'd stop discrimination against people with food allergies. Bring in a buy on board like most airlines and therefore have a selection to choose from - people would pay. Getting your bags back has improved though I see from messages below, it's still an issue. Plus, they aren't cheap. So no bang for your buck.	3
Jet2.com	Apart from half hour delay out and back probably due to fly zones? Actual flight and cabin crew were all good	4
Jet2.com	Apart from having excellent staff it's really really good to have flights Geneva-Leeds Bradford and be even better if there were longer than december-march	5
Jet2.com	Apart from having to sit on the plane for two hours prior to departure for deicing Surely we could've been left in the airport whilst the deicing was ongoingboth outbound and inbound flights were good as always could do with more legroom	4
Jet2.com	Apart from short delay outbound and the return journey, this was out of Jet3 hands.Staff was friendly, very helpful.	5
Jet2.com	Apart from slight delay on return journey, andlack of toasties was disappointing for grandchildren	4
Jet2.com	Apart from slightly late takes off all went smoothly.	4
Grupo AirFrance-KLM	Apart from some likes and dislikes of specific foods, we can't think of much to improve out experience. (We were flying business class).On the way out, they found my lost phone AND got it tome before take off.In 20 minutes.. fantastic!	5
Jet2.com	Apart from the 1+hr queue in Malaga for security, the Jet 2 staff are as polite and patient even when the public are less than patient or polite. Well done guys.	4
Jet2.com	Apart from the 45 minutes delay, the flight âœˆ and the staff were fantastic, no complaints at all, can't wait for next year.	5
Jet2.com	Apart from the 90 minutes delay on the outgoing flight	5
EasyJet	Apart from the WaitingIt was actually a good experience with easyjet for a change with a resolution	4
Iberia	Apart from the app which is not working, I have tried to reach out to Iberia Plus via email and calls multiple times about the update on my flights which is not updating. The contact center is not able to provide a solution and via email they do not reply.	1
Ryanair	Apart from the baggage allowence I cannot fault this airline	4
Jet2.com	Apart from the delay, the flight was pretty good.This time I decided not to reserve seats and we were given seats to sit together with my wife on both flights.I have,however , noticed that the space was a little cramped on the return flight. Every time the passenger behind me moved, I could feel his knees in my back. I did not say anything to him, one has to differentiate between intentional and unintentional.	5
EasyJet	Apart from the delays at the gate and late flight take offs, on my outbound to Alicante and then inbound to Gatwick flights, I found Easy Jet to be a good budget carrier. Airline staff helpful at Gatwick with my first experience of the self service "bag drop" system. Also it was a quick and easy check in, by a pleasant female customer service agent, at Alicante, Spain on my return journey. I certainly do recommend EJ.	5
Ryanair	Apart from the fact that Ryanair is a cheapskate outfit, which everyone knows when booking, I wish to complain about their complete lack of organisation when a flight to CastellÃ³n in Spain was diverted to Reus, 161 km away, because of wet weather. Flight FR8555 (booking ref E1TZ6E) on 27/08/2019 was due to arrive at 17.35. I was there at CastellÃ³n Airport in good time to meet my partner who was coming from Stansted. Nothing. No plane; no signs of life; nothing on the Ryanair website; nothing on their app. I waited .... and waited. Eventually, after about an hour, I received a message to say that the plane was in Reus and that Ryanair was thinking of refuelling there and trying to get to CastellÃ³n. So, I waited. Then I received a message to the effect that Ryanair were going to offer a bus service to CastellÃ³n airport. So, on the assumption that there would be a modicum of effective organisation, we decided that I should go to the nearest town and wait comfortably. I received a message at about 8.30 pm that one bus had arrived and taken the families with young children, but that there would be no bus for the rest of the travellers until at least 10.00 pm. So, I decided to drive to Reus - an hour and a half, 161 km and â‚¬15,90 toll on the motorway. When I got to Reus about 100 people were waiting in the car park and there was no sign of a bus. I understand that the Ryanair representative had been given no concrete information to pass on to travellers, but, after long discussions with management, issued insulting â‚¬5 per capita meal vouchers. An hour and a half back and another â‚¬15,90 toll. We arrived in CastellÃ³n at about 23.45 pm. Had my partner, who is 70 years old, waited for the coach, I cannot see that she would have arrived before 1.30 a.m.Just the cost of driving was at least â‚¬82,40, without allowing anything for my time or inconvenience.Let us see whether the ultimate cheapskate airline will rise to the occasion and meet its financial responsibilities. However, my main reason for publishing this review is to draw attention to the appalling lack of concern for travellers' welfare which this incident exemplifies.	1
Jet2.com	Apart from the fact that jet2 fly from our local airport to Rome where our daughter lives, I have never found them lacking in any department. Jet2 app is easy to use and they keep us informed appropriately. Plenty of knowledgeable staff available at the check-in and desk, they go above and beyond. Customer service is excellent.	5
Jet2.com	Apart from the fact that neither flight was on time the flights were good despite being full. Staff were pleasant and the experience stress free for us.	4
Ryanair	Apart from the fact that they are becoming an expensive firm to fly with, they now think they have the right to ask for immigration status for the country you are departing to. As if the police passport control is not trustworthy enough for them. Shameful!	1
Jet2.com	Apart from the late scheduled flight times from Gran Canaria in the summer , the flight was fine. Bit of chaos on landing at Manchester at 02:30 with no stand available, and a shortage of buses resulted in delays , but no blame on Jet2 for this issue.Overall the flight experience was good, but I wish Jet2 could provide daytime summer schedules in the future.	4
Jet2.com	Apart from the plane being delayed and the horrible kid kept kicking the back of the seatwhen i said politely to the father behind answer was he all ways dose this not good yes it make my flight un comfortable all the way to Corfu these things should be addressed so people can enjoy there flightA Burton	4
Jet2.com	Apart from the price which dropped by a massive amount I can't fault Jet2. I will time the booking better next time to make sure I get the best price. That said, I do love that I can pay 3 interest free payments for my flights. Great staff both at the airport and on the flight, clean comfy plane, no delays. Happy to use Jet2 on this occasion and will again.	5
Jet2.com	Apart from the usual runway delays (which cannot be helped) everything was smooth flying. Staff were helpful and courteous.	5
EasyJet	Apart from the wait in a queue to speak to a person the chat was easy, quickly and professionally handled. Thank you	4
EasyJet	Apart from the wait time, I found the experience good. My request was understood and questions asked were clearly answered. The assistant was polite and I felt comfortable with them. Thank you.	5
EasyJet	Apart from very,very long wait which i can understand the query was sorted politely+efficiently by Amera	5
EasyJet	App EasyJet, is total disaster, they informed me that my flight will be delayed on 3h. I checked updates regularly came 1 h before for boarding, and flight was gone already 1h. They didn't bother updating on the app the new time. It is still incorrect departure time, even now. And they will not accept the claim for refund as officially I was late. So the give wrong time on their app, and I'm the one who pays. My friend told me that this is their trick when flight is overbooked. So it is the fraud	1
EasyJet	App asked me to change password, I did this.Then tried to use my voucher code to re book flights .This was not recognised because of sign in changes .Called customer service found it very hard to understand the caller as english wasn't very good.No help given only told please be kind and wait and try signing in again or book on the phone but it's more expensive. Shocking!!I'm left with a voucher that will run out of date .If you see this easyjet please treat your customers kindly	3
Ryanair	App constantly gives errors when trying to check-in. Was not letting me check-in hence was forced to purchase the boarding pass at the airport for Â£55. Airport staff mentioned it is a common occurrence and Ryanair support team will not compensate you at all.	1
Ryanair	App did not work for check-in. Hot always "Oeps, something went wrong". Went into check-in que in airport, was charged 55 EUR because did not do check-in online. Take first care that your app works!!! Shameless!	1
Grupo AirFrance-KLM	App doesn't work. Website doesnt work.Phone call says use website then doesn't helpLeft turning up at airport to hope they check me in. And obviously at the airport there is no sign of any klm staffAnd their complaints procedure doesn't work eitherThere is however loads of people complaining here at the aurport	1
Grupo AirFrance-KLM	App for checking in doesn't work, all in my party had the same error and app stated Visa required, when 100% didn't . Telephoned helpdesk and they were useless. Had to check in at airport and all onboard had the same problem, no explanation. Then they insisted I checked in my cabin bag and said the flight was full, when I took my seat there was lot's of space in the overhead. They then lost my luggage at Schipol and had to return to the destination airport 2 days later to collect.They are 100% useless and charge top dollar, yet provide the lowest level service compared to budget airlines, The Dutch government needs to stop bailing them out and allow this disfunctional company to go bust.	1
Grupo IAG	App is awful..Can't check in on the app, when you pay so much money for a flight, the simplest systems are not in place to even get you to a flight. Painful	1
Jet2.com	App is excellent . Well organised at checkin and no problems going out or on return flight. We were lucky to miss crowdstrike problem so had a relaxing holiday .	5
Lufthansa	App is good, nice to get updates from them. Nothing bad to say really	4
Ryanair	App is not working properly and I wasn't able to add apriority bag.Now I am going on holiday and I have no luggage.Customer service is rubbish too	1
Lufthansa	App is super glitches so won't allow me to put in my date of birth (which it deleted when updating). This causes an error stating my flight is not confirmed or could be deleted. Called the helpline (uk as the one in Romania isn't open the advertised hours or days) to meet the most sarcastic individual who repeatedly said "well. Mine looks fine, what do you want me to do?". Absolutely awful service when we booked business and my husband is having no issues (different passport). Was promised an email of flight changes that were forced on us and not communicated and this also never came. Absolutely disgusted with this. Everything we fly it's something else like this with online and terrible customer service. But we are limited to airlines due to destination and starting airport.	1
Ryanair	App lets us log in but website doesn't recognize passport. Charging extra for traveling back with same luggage instead of once at the beginning so not having a choice.Terrible overall experience as stressful enough with the extra email addresses, usernames they give you to log in rather than your one normal email address you sign up with.WONT FLY AGAIN.	1
Ryanair	App not working, had to check-in at the airport. On top of the fact that I had to pay for their faulty app, they somehow charged me 61 EUR instead of the 55 EUR mentioned on their fees list. Next time, I'll pay a little bit more for another airline with a more customer-friendly approach.	1
Wizz Air	App on mobile phone not working during the check in for my son. No way to get assistance from both the app and contact center. Avoid this air company if you can.	1
EasyJet	App totally useless, for a flight cancellation at 4 hours notice.Tried to get a refund, sick of listening to the same Classical music, then getting cut off as soon as they answer.I'd rather pay 4 times the price to travel with KLM, at least it goes on time and the customer service is excellent. So EasyJet buy name EasyJet by nature it's Easy for them to take your money, but when something goes wrong on their partâ€¦ it's another story.	1
EasyJet	App tricked me buying a ticket the wrong date. I selected Monday for my flight, but the app by default selected Sunday as cheaper price giving the option to change other days. I thought the Ã±rice difference was different packages, never thought it changed my date. I understand giving other dates and prices, but never selecting by default the wrong date. Customer service changed it for me, but rhis is a very dangerous policy.	1
EasyJet	Appaling - customer services cut off the conversation before it was possible to find a solution and left me with very little option other than being stranded in neither my destination or my home airport.	1
Ryanair	Appaling company. No empathy or care for their customers. Customer support unhelpful, rude and unprofessional. Will never consider using Ryanair again.	1
Grupo IAG	Appaling customer service, utterly lacking in help and devoid of courtesy. My flight was re-routed by a third party and I have not received my ticket. Impossible to get through on the phone as the automated message hangs up instead of putting me through to a human. Emails are answered several days after I send them, and the emails are no help and simply repeat the unhelpful answer given in their previous reply. At least I have a few months til my flight, otherwise I would escalate with a formal complain. There's little point reviewing the standard of the flight itself, if the customer service beforehand is inept and takes a toll on anxiety.	1
Grupo AirFrance-KLM	Appalled by their behaviour. I had my flight cancelled by them due to the virus. I was told I would receive a voucher within 7 days, this never happened. After contacting them I have been told there is an EU law saying no form of refund is due.Disgusting!	1
EasyJet	Appalled that easy have cancelled our flights and holiday as they have decided not to fly on a Wednesday anymore and are refusing to give us a refund only credit to use within 12months.The telephone service has been the worst I have ever experienced and I have had staff lie to us about the reason for cancellation and the fact that the holiday is still available to book. Exactly the same holiday they have cancelled for us.The complaints team don't answer your direct questions and simply send the same copy and pasted responses.I will never ever book another holiday or flights with easy jet and people I have spoken to have said the same.	1
EasyJet	Appalled to hear that this company owned by a billionaire has taken a small company to court because they used the word "easy" in their business name. Will they take dictionary publishers to court for including the word "easy"? How difficult it must be for an airline company to differentiate themselves from a small business that cleans people's driveways. The obvious response is to boycott the airline and get your driveway cleaned by a small business.If there is any association in people's minds between a small business cleaning people's driveways and conglomerate out to damage small businesses, who would want their reputation damaged by such an association? Grow up, easyGroup, stop bullying small businesses.	1
EasyJet	Appallin.I'd give 0 stars if i could	1
EasyJet	Appalling - been on hold for 2 hours and then the advisor put the phone down on me. I'm now on hold again...I've never known customer service like it. Will not be using easyJet again out of principle for this terrible experience.	1
EasyJet	Appalling - charged me Â£70 for a carry on bag claiming it was too big despite that it would fit into the "size guide/frame" at the airport and that I had paid the required extra to carry the larger bag. Woman at the gate was clearly having a very bad day and just started shouting really when I challenged this. Suspect this is breach of the T&Cs of the ticket however at risk of spending ages complaining only to be given a voucher which I will never use I'll probably not bother...	1
EasyJet	Appalling Attitude from EasyJetI witness how two distraught young girls missed their flight to Seville.We were supposed to have received an email about wearing face masks on this flight. Well if we did we weren't aware.Nothing was flagged up anywhere from checking in to departure.Only my husband had a mask I'd left mine in the car.We got to the final passport control and a very smug male employee announced no face mask no flight. Luckily someone kindly gave me one.The poor girls behind us had no time to get one, hence they didn't make the flight. Im sure they would have paid dearly if only there had been some available as the desk. This man appeared was gleeful about others misgivings.Is this how you want to really treat your customers EasyJet for sure I will avoid flying anywhere with you from now on.	2
Grupo IAG	Appalling Company - National Disgrace !!Simply cancelled our flight with no apology or even a proper notification. This is the third time they have done it. Will NEVER use them again !!!!!!	1
Ryanair	Appalling Company. I booked a package holiday through a 3rd party last year, and due to the Pandemic was cancelled. We accepted a voucher from Ryanair. We then later on booked flights with Ryanair using the voucher and paid a little extra on top for the flights. Unfortunately this flight was cancelled. This time I asked for a refund. They paid me back the extra I had paid for flight, but refused to refund me the part that I paid for with the voucher. They said because I paid for flight with voucher they could only refund it back to me as another voucher, even though right in the beginning I paid for the 1st flight with cash!! Here I am stuck with a voucher that expires on 2nd May that I still can't use because of the Pandemic. I am appalled by their policies and bad customer service each time I contact them. Will never use this company again!!	1
SAS	Appalling Customer Service. As per most other reviews awful airline to deal with. They lost our luggage, had to call every day (many times as line tended to be dropped after 40 mins on hold) trying to find information and giving updated addresses (which you canâ€™t do online). Had to buy basic clothes and toiletries (expensive in Norway). Finally got luggage after 6 days. Been trying to get reimbursed for purchases ever since. All receipt photos were uploaded in original claim case, but they asked for them again by email. Then continued to tell me (weeks apart each time) that the images werenâ€™t visible. Poor English so difficult to understand what they meant by not visible. Resent 4 times in various formats to be told after 3 months that they had to be in PDF form (I had taken images on iphone which is normally fine). Needless to say no response since I sent the PDF version. Absolutely awful customer service. No way to call them, and no way to escalate. They just donâ€™t care.	1
EasyJet	Appalling Customer Service. Flights cancelled due to COVID-19 - that's the way things are - but the barriers put in the way of getting a refund are completely unacceptable.You should be able to get the refund through their website - but they have removed that option - must be deliberate to make it more difficult.The only online options are re-book or get a voucher - but who knows what the future will bring.The phone number (when you find it) plays you a 1 minute 40 second message telling you how busy they are and then hangs up.Luckily I booked using my AMEX card - they refunded the flights within 2 minutes of raising the issue on-line.5 stars AMEX - 0 stars EasyJet	1
Grupo IAG	Appalling Lack of Compassion in a Time of NeedI am utterly disgusted by the heartless refund policy of BA. My family is facing an unimaginable hardship - my partner has been diagnosed with stage 4 colon and kidney cancer. As she begins this difficult treatment journey, she needs her young children by her side for support.We booked flights for her & two children (under 10 years old) with BA. When we informed them of my mother's diagnosis and the need to potentially change travel plans due to her medical condition, they refused to provide a refund for the children's tickets.This is beyond unacceptable. It demonstrates a complete disregard for human suffering and basic compassion. Companies have a responsibility to show understanding and flexibility in such situations. BA's rigid adherence to policy over basic human decency is appalling.I strongly urge anyone considering booking with BA to think twice. Their actions demonstrate that they prioritize profit over the well-being of their customers, even in the face of severe medical hardship.I hope this review serves as a warning to others and encourages BA to reconsider their heartless policies.	1
Vueling	Appalling aftercare with an ongoing battle for compensation that we are entitled to.My husband and I were on a flight with work colleagues going from London Gatwick to Malaga whereby we were made to sit on the plane at the gate for three hours before having to disembark as engineers could not repair the aeroplane fault. We had to wait for another plane to come in from Barcelona. All in all our flight was delayed by around nine hours.After returning home we were informed that we would be entitled to compensation due to EU regulations. We filled out the online form as requested and received an automated reply with no forwarding email address for disputes. In the reply, Vueling said "Some circumstances are beyond our control" and "You are not entitled to any form of compensation". Yet in conversations on the phone (p.s. It is near on impossible to speak with Vueling staff via telephone!) staff have admitted that we should have received compensation. Vueling staff said they would send out an online link for payment but the link never came. They use tactics to get you off the phone and make promises that they do not keep. Such as "someone will be in contact in the next few days"Two of my colleagues after many phone calls and emails have received compensation yet others like myself have not. We were all on the same flight yet treated differently. However, all have struggled to receive their compensation in a timely and efficient manner. I, unfortunately, have no choice but to take this to the CAA to seek a resolution.All I can say is do not fly with this company. They only want your money should you have any issues with them it is extremely hard to speak to someone via all lines of communication.	1
Ryanair	Appalling airline who I will never fly with again.	1
EasyJet	Appalling airline, DO NOT Book with EasyJet. Got 5 minutes notice at departure gate that the flight was cancelled. Took an hour for security to arrive and lead us back through customs. Left to fend for ourselves with no communication or help from staff. Never again will I use SleazyJet	1
Pegasus Airlines	Appalling airline, left at the airport with no food or drink plane would not work, told it would be repaired for 10:30 the next day then told it would not be ready until 2:30 in the afternoon or my connection flights are now lost.... No communication no communication from the airline no communication from the Russian help desk in fact I was just stranded and I'm still stranded now.. do not use this airline	1
Grupo IAG	Appalling airline. Booked via their own site a business trip to Lyon from Heathrow at the end of October. Within two days they cancelled the outgoing flight to one far later that day meaning that it was no good for the planned meeting. Why advertise a flight, let people book it and then cancel the flight?	1
Ryanair	Appalling airline. Customer service is horrendous, complete attitude over the phone from staff. Avoid at all costs!	1
SAS	Appalling and ongoing experience with SAS flying from Heathrow to Oslo yesterday. After boarding our 10.35 flight, we had to get off again while the addressed a fault with the aircraft. Eventually our flight was cancelled and we were rebooked onto a 17.35 SAS flight, 7 hr delay. When we arrived in Oslo out baggage (along with everyone else's) had been lost on Heathrow. I'm not complaining about the plane fault, or the cancellation, these things happen. But the absolute absense of any communication from SAS and inability to contact their Customer Service. No communication throught the 7 hour dealy, our luggage is not here, and they aren't answering the phone.	1
SAS	Appalling and ongoing experience with SAS flying from Heathrow to Oslo yesterday. After boarding our 10.35 flight, we had to get off again while the addressed a fault with the aircraft. Eventually ourflight was cancelled and we were rebooked onto a 17.35 SAS flight, 7 hr delay. When we arrived in Oslo out baggage (along with everyone else's) had been lost on Heathrow. I'm not complaining about the plane fault, or the cancellation, these things happen. But the absolute absense of any communication from SAS and inability to contact their Customer Service. No communication throught the 7 hour dealy, our luggage is not here, and they aren't answering the phone.See more	1
Ryanair	Appalling and really stressful ending to a lovely dreamy holiday because we had a flight home with ryanair. There was a failure on their app so I was only able to download one boarding pass for myself. For all 5 other passengers it wouldn't allow me to download them - just kept saying all checked in. The penalty for this at Faro airport was a 55 euro fine per person which was more than the flights cost. This was not our fault and a totally unfair penalty. We were highly distressed and the ryanair staff thought it was funny and were laughing in the background. Customer services guy there called Carlos said that they had so many customers they didn't care if we posted our complaint on social media. So this is customer service ryanair style. So called "cheap flights" actually come at a very high cost in terms of price and misery. I have submitted a complaint online but am not optimistic judging by the other reviews here. I think their whole operation is a scam and I would rather pay an honest airline a bit more for a fare than EVER fly again with this bunch of sadistic psychopaths.	1
EasyJet	Appalling behaviour from a large international company , you've had my money since last October , but suddenly , its become very difficult to give it back .......90 days to process a refund ?!?!Disgusting !	1
EasyJet	Appalling behaviour towards customers in order to get extra cash. Poor information, website designed to be confusing and lure you to pay extra fees. The lack of transparency is shocking. EasyJet has no morals and working ethics. I would highly advice customers to use a different company for flights even though they may be more expensive.	1
EasyJet	Appalling check-in experiences on July 3rd. - EasyJet website indicated that we have to show our identification at their check-in counter when we tried to check in online. Waited for close to an hour just to see an agent. The female agent and her male supervisor were rude as hell! They charged $48 Euros EACH for our small carry-on luggage, and no seats were assigned. Then the two told us to see a gate agent for seat assignment. On the flight, they charge 5 Euros for a tiny cup of coffee! The two female flight attendants were chatting among themselves not really caring about the customers! Do Noy use EasyJet again! They won't have many customers going forward when they keep the current practice!	1
Grupo AirFrance-KLM	Appalling checkin and arrival at Lisbon. Over 45 minute chaotic wait at Lisbon airport waiting to check-in with no KLM or Air France staff in sight. On return, disastrous arrival. Buses had to queue to get passengers to terminal and the still wait for bags for nearly an hour after touchdown. Crew luggage arrived promptly but not passengers'. Absolutely infuriating	1
Ryanair	Appalling company ! Never again !	1
Ryanair	Appalling company altogether; from the staff being rude and unhelpful down to the app being useless. I would leave them zero stars but that was not an option.	1
EasyJet	Appalling company terrible customer service refusal to refund flights that they have cancelled direct messaging on Twitter is ignored ringing the helpline and two hours later still hanging on what a joke of a companyEventually I received a refund almost a year after booking good luck out there in this corporate world where the customer does not matter as there's plenty more to take the bad service	1
Grupo AirFrance-KLM	Appalling company to deal with.KLM lost my luggage recently on a flight back from Milan and the Italian Lakes. Mistakes happen, and it was likely a separate company that lost the bag. These things can happen but it is KLMs responsibility.What has been disgusting has been their dealing with the matter.They genuinely could not care less.I actually got engaged on my trip to Italy and there were some really sentimental items that were lost. These can't be replaced monetarily but at least some degree of courtesy would have gone a long way.Instead, they stated that I cannot claim for lost items unless I provide all receipts. Who keeps receipts for all their clothes, toiletries, shoes and luggage etc?? Impossible! They instead sent a token amount and closed the case without telling me. I kept emailing and they never replied. Eventually I phoned to complain and after waiting for half an hour the guy explained he would reopen the case and relay my questions. A week later I got a short negative email and again no response. Long story short, they've closed the case three times now for an ongoing claim. I'm trying to find out the process of how to submit the few receipts I have but they won't answer the question or reply to emails. A clear tactic to confound the matter. I've never experienced such a blatant disregard for customer care.	1
Air Europa	Appalling company, I spent over 2 hours on hold and eventually was disconnected, they are uncontactable via any method, they don't reply to tweets, facebook, any social media and they don't answer their phones. My wife must now drive over 3 hours to the airport just to speak to someone at this airline to cancel her ticket, what a disgraceful excuse of a mickey mouse operation they are. Covid is not an excuse either, they could setup dozens of call agents to work from home with a laptop and login details to their system. And the flight was not cheap either!!	1
Vueling	Appalling company, have been owed a refund for nearly 6 months now. Rude, arrogant staff. Its a lottery trying to get a good customer service member of staff on the phone. I've been hung up on 6 time this month	1
Ryanair	Appalling company, unclean aircraft with every hidden cost you could think of.	1
Ryanair	Appalling company. No real customer service, the 'online chat' is beyond ridiculous as takes an eternity, they don't understand what you are asking them, and can't sort out any issues. No option to speak to anyone sensible or with the ability to resolve issues. The lack of customer service support is clearly a conscious business decision as they would be inundated with complaining customers if any of us could actually contact them. They work on the assumption most unhappy customers will give up, given how difficult they make it. Awful organisation that I will never be booking with again. They are a disgrace to the airline industry.	1
Wizz Air	Appalling company. Prices quoted as Â£120 Athens to Luton for 2 people, but by the time we added 1 carry on bag and 1 case and 2 seats it was Â£370.The Whizz web site simply does not work. We got to select seats and this took you to log in page, but we had not got a log in or password and there was no way to register. We tried through Booking.com and they only offered 10kg case, so ended up having to book through Kiwi. Horribly clunky web site constantly trying to trick you into adding extras. Wasted over an hour and completely unhappy with the airline. We even tried to phone Whizz on what they advertise as a free phone line, but it is Â£1.50 a minute. Avoid this rip-off company at all cost. By the time we booked we had no alternative to get back on this date. If we could have found anyone else we would have used them	1
EasyJet	Appalling company. They are doing absolutely everything in their power to avoid giving refunds for cancelled flights.If they cared about anything other than their own bottom line, they could easily make an option to reclaim online available.I will now raise a dispute with my credit card company and will NEVER use Easyjet again.	1
SAS	Appalling customer assistance!!When boarding an SAS flight at Stockholm ARN airport on a recent Friday evening, and due to a problem with scanning my boarding pass at the boarding gate after handing the SAS attendant my passport, I stepped out of the queue to allow others to pass, and when re-joining the queue I forgot to ask for my passport back.Rather than make any attempt to get it to me before the flight boarding had completed, or to advise the destination airport security, or try to make contact with me that SAS still had it, they simply handed it over to ARN lost and found without any notification. Over the weekend, it took me considerable effort trying to find out where my passport had ended up with zero interest or help from SAS in returning it to me. I asked SAS if they would simply put in on the next flight to my destination airport and hand it to the security staff where I could have proven my identity, and reclaimed it.I now have to pay an outrageous fee to the ARN airport "Lost and found" contractor to get it returned.Shame on SAS for such a small request as to notify & promptly reunite a customer with his passport, and shame on these airports like ARN who have engaged the services of such expensive agencies to handle lost property; especially important travel ID documentation such as a passport.	1
Turkish Airlines	Appalling customer experience and service. They cancelled seat reservations multiple times and refused to return payment other than via check, which had to be picked up in person. Upon attempt of this, I was given a form to email, and then told it couldn't be sent to certain bank accounts. Flights then delayed by 6 hours and no support. A joke of a company.	1
Grupo AirFrance-KLM	Appalling customer service , poor attitude towards customer care , always delayed , never responds to complaints , been a Loyal frequent flyer for over a decade , but will try to find an alternative from now on , will never fly again with either klm or air France , they both are as bad as each other .	1
Ryanair	Appalling customer service - still waiting for a refund after 6 months - will never use them again . EasyJet so much quicker and easier to deal with ..	1
Grupo IAG	Appalling customer service - they have cancelled flights and rebooked us but have not confirmed any change to the hotel reservation that was part of the inclusive booking. Hours and hours on the telephone with no response (or you just get a recorded message to say they can't take the call). They don't respond to emails sent to the complaints line.	1
Grupo IAG	Appalling customer service . No replies ignorant and arrogant . Took thousands of pounds when I cancelled in error ,	1
Vueling	Appalling customer service and no contact info. My flight was cancelled within 8 hours of departure. Cancellation e mail sent at 00.30 hrs for flight departure 08.30.Telephone line only gives options and cuts you off.Customer service on line is a robotic service and agsin does not recognise the name and e mail you booked with and again, cuts you off.Impossible to deal with.I am e mailing CEO.	1
EasyJet	Appalling customer service and really hard to get money back.On 11th June Easyjet cancelled our flight after boarding and moving away from the gate but sitting on the tarmac for over an hour. This as the pilot said was "due to landing restrictions at Amsterdam and Easyjet are not allowed to land their after a certain amount of time", easyjet then claimed it was due to the weather which contradicts the pilot, they also cancelled the identical flight the day before, coincidence? This was made more frustrating when you see a KLM flight bound for Amsterdam taxi past us and take off for Amsterdam, not sure the weather impacted that flight! It appears to me Easyjet lie to get around regulatory pay out of flight compensation when in reality their own bad management of staff means delays can not be dealt with if staff go over their working hours either that or it is cheaper to cancel a flight, lie about the reason to not pay compensation than pay for the excess payment for late landing slots at major airports like Schiphol.Now to make it worse they have just rejected my expenses for a taxi booked the same day with the reason of booked after my disruption, yet the VAT receipt does not have a time on it, how do they know it was booked after it if there was no time on the receipt, so I now have to try again with an attachment with the email time on.I will never use Easyjet again.	1
Ryanair	Appalling customer service during Covid-19. My April flights were cancelled at the end of March and I requested a refund. Instead I received a voucher! So I had to request a refund again via online chat. 11 weeks on from when I requested a refund (the first request) I'm still waiting. They are breaking EU regulations. Never again Ryanair.	1
Ryanair	Appalling customer service from Ryanair at Edinburgh. We took 4 Ryanair flights for the same trip when travelling from France to Edinburgh for a funeral. 3 of the flights accepted our baggage as correct apart from the one from Edinburgh to Stansted (our 3rd flight). One of the desk staff (a man in his 40s) was very aggressive and extremely rude, shouted that our baggage did not comply, demanded 60 Euros for a laptop bag, then changed his mind after we had already paid the 60 Euros he had requested. It was obvious that he wasn't the most intelligent of individuals but you would have thought Ryanair could have trained him in basic customer service skills. I have used Ryanair a lot for 15 years travelling between France and the UK but I will never book with them again. Their response to my complaint has been to send a standard response which does not address why the same baggage was within the regulations for 3 of their flights and not in accordance with regulations for 1 other flight.	1
Ryanair	Appalling customer service from Ryanair. I filled in forms and sent emailA clearly stating that I want a refund not a voucher. Months have passed and no refund until now. Tried their online chat to chase, I had to wait a long time and when finally able to chat to someone, found out that my refund has not even been started to be processed. And he could only do the one way for now as I haven't got the reference number for the inbound flight. How ridiculous is that?!!Tried the telephone and I have waited for more than an hour until I had a headache and cannot wait anymore. Truly bad customer service from Ryanair	1
EasyJet	Appalling customer service given the Coronavirus situation. Refund button removed and numerous customers not getting responses. Website amended to make it near IMPOSSIBLE to get facts - which are in these circumstance customers are entitled to a FULL REFUND legally. I get that there are a lot of customers to deal with but this is the ONLY company who has not dealt with the refund normally for a cancellation.	1
EasyJet	Appalling customer service in a time where we need all the help we can get. Tried called their contact centre 20 plus times to no avail being on hold for 45 mins minimum each time to then be hung up on. Won't be using them again	1
Grupo IAG	Appalling customer service no loyalties to executive club holders just moved a flight by 2 hours on the same day Â£120 admin charge !!!Was told if had called first they could have done something but because inefficiently did it on line as they never answer their phone I have been penalised. All I got was a bunch of sorry !!	1
EasyJet	Appalling customer service you write to them to complain they respond to you with an unsatisfactory explanation and that's it case Close they refuse to communicate with you again because of the issue at booking when I tried to book some flights they were nearly 3 times the amount as I screened the error codes and the issues are fully expected Easyjet to honour the cost they will not daylight robbery and unfair business practices.	1
Ryanair	Appalling customer service! Our refund was sent to the wrong account even though someone from the refunds team was supposed to contact us they never did & still haven't! Emails not being replied to & still no sign of our money ðŸ˜¡	1
EasyJet	Appalling customer service! Two hours in a phone queue..... surely you can do better than this?.	1
EasyJet	Appalling customer service, I needed help booking a flight but during the phone call, the staff member was unhelpful, abrupt and to add insult to injury, put the phone down on me. If I could give 0 stars I would.	1

Jet2.com

Apart from being late leaving on both journeys, the journey was fab. You have first class staff working for you, whose service was quick and regular, and with a smile.

5

Grupo AirFrance-KLM

Apart from friendly crew there's very little to praise KLM. They try to come across glossy and trendy with their ads and brochures and websites but their product is terrible. I'm a Gold member only out of necessity as love in Amsterdam and they're airline need to use most weekends. They only offer a cheese sandwich on European flights which excludes anyone with wheat or gluten or dairy intolerances. There's no alternative. Though I got their gluten free meal on this long haul and it was inedible. And of course no mid flight snacks provided unlike for everyone else. Tip, bring your own snacks with you. Long haul entertainment is extremely limited. Bring your own device and streaming service. They have little on offer and any tv series are never from the beginning. What's the point in starting a new show you've not seen before on Season 4, Episode 8? Flights are nearly always delayed (again I fly with them almost every weekend). Almost without fail. I expect a delayed message from them every Friday before I set out for Schiphol. Their lounge in Schengen zone of Schiphol is truly dreadful - too busy, hardly any food or drinks on offer. However, they're second lounge for non Schengen is very good and praise where praise is due. I just wish they'd stop discrimination against people with food allergies. Bring in a buy on board like most airlines and therefore have a selection to choose from - people would pay. Getting your bags back has improved though I see from messages below, it's still an issue. Plus, they aren't cheap. So no bang for your buck.

3

Jet2.com

Apart from half hour delay out and back probably due to fly zones? Actual flight and cabin crew were all good

4

Jet2.com

Apart from having excellent staff it's really really good to have flights Geneva-Leeds Bradford and be even better if there were longer than december-march

5

Jet2.com

Apart from having to sit on the plane for two hours prior to departure for deicing Surely we could've been left in the airport whilst the deicing was ongoingboth outbound and inbound flights were good as always could do with more legroom

4

Jet2.com

Apart from short delay outbound and the return journey, this was out of Jet3 hands.Staff was friendly, very helpful.

5

Jet2.com

Apart from slight delay on return journey, andlack of toasties was disappointing for grandchildren

4

Jet2.com

Apart from slightly late takes off all went smoothly.

4

Grupo AirFrance-KLM

Apart from some likes and dislikes of specific foods, we can't think of much to improve out experience. (We were flying business class).On the way out, they found my lost phone AND got it tome before take off.In 20 minutes.. fantastic!

5

Jet2.com

Apart from the 1+hr queue in Malaga for security, the Jet 2 staff are as polite and patient even when the public are less than patient or polite. Well done guys.

4

Jet2.com

Apart from the 45 minutes delay, the flight âœˆ and the staff were fantastic, no complaints at all, can't wait for next year.

5

Jet2.com

Apart from the 90 minutes delay on the outgoing flight

5

EasyJet

Apart from the WaitingIt was actually a good experience with easyjet for a change with a resolution

4

Iberia

Apart from the app which is not working, I have tried to reach out to Iberia Plus via email and calls multiple times about the update on my flights which is not updating. The contact center is not able to provide a solution and via email they do not reply.

1

Ryanair

Apart from the baggage allowence I cannot fault this airline

4

Jet2.com

Apart from the delay, the flight was pretty good.This time I decided not to reserve seats and we were given seats to sit together with my wife on both flights.I have,however , noticed that the space was a little cramped on the return flight. Every time the passenger behind me moved, I could feel his knees in my back. I did not say anything to him, one has to differentiate between intentional and unintentional.

5

EasyJet

Apart from the delays at the gate and late flight take offs, on my outbound to Alicante and then inbound to Gatwick flights, I found Easy Jet to be a good budget carrier. Airline staff helpful at Gatwick with my first experience of the self service "bag drop" system. Also it was a quick and easy check in, by a pleasant female customer service agent, at Alicante, Spain on my return journey. I certainly do recommend EJ.

5

Ryanair

Apart from the fact that Ryanair is a cheapskate outfit, which everyone knows when booking, I wish to complain about their complete lack of organisation when a flight to CastellÃ³n in Spain was diverted to Reus, 161 km away, because of wet weather. Flight FR8555 (booking ref E1TZ6E) on 27/08/2019 was due to arrive at 17.35. I was there at CastellÃ³n Airport in good time to meet my partner who was coming from Stansted. Nothing. No plane; no signs of life; nothing on the Ryanair website; nothing on their app. I waited .... and waited. Eventually, after about an hour, I received a message to say that the plane was in Reus and that Ryanair was thinking of refuelling there and trying to get to CastellÃ³n. So, I waited. Then I received a message to the effect that Ryanair were going to offer a bus service to CastellÃ³n airport. So, on the assumption that there would be a modicum of effective organisation, we decided that I should go to the nearest town and wait comfortably. I received a message at about 8.30 pm that one bus had arrived and taken the families with young children, but that there would be no bus for the rest of the travellers until at least 10.00 pm. So, I decided to drive to Reus - an hour and a half, 161 km and â‚¬15,90 toll on the motorway. When I got to Reus about 100 people were waiting in the car park and there was no sign of a bus. I understand that the Ryanair representative had been given no concrete information to pass on to travellers, but, after long discussions with management, issued insulting â‚¬5 per capita meal vouchers. An hour and a half back and another â‚¬15,90 toll. We arrived in CastellÃ³n at about 23.45 pm. Had my partner, who is 70 years old, waited for the coach, I cannot see that she would have arrived before 1.30 a.m.Just the cost of driving was at least â‚¬82,40, without allowing anything for my time or inconvenience.Let us see whether the ultimate cheapskate airline will rise to the occasion and meet its financial responsibilities. However, my main reason for publishing this review is to draw attention to the appalling lack of concern for travellers' welfare which this incident exemplifies.

1

Jet2.com

Apart from the fact that jet2 fly from our local airport to Rome where our daughter lives, I have never found them lacking in any department. Jet2 app is easy to use and they keep us informed appropriately. Plenty of knowledgeable staff available at the check-in and desk, they go above and beyond. Customer service is excellent.

5

Jet2.com

Apart from the fact that neither flight was on time the flights were good despite being full. Staff were pleasant and the experience stress free for us.

4

Ryanair

Apart from the fact that they are becoming an expensive firm to fly with, they now think they have the right to ask for immigration status for the country you are departing to. As if the police passport control is not trustworthy enough for them. Shameful!

1

Jet2.com

Apart from the late scheduled flight times from Gran Canaria in the summer , the flight was fine. Bit of chaos on landing at Manchester at 02:30 with no stand available, and a shortage of buses resulted in delays , but no blame on Jet2 for this issue.Overall the flight experience was good, but I wish Jet2 could provide daytime summer schedules in the future.

4

Jet2.com

Apart from the plane being delayed and the horrible kid kept kicking the back of the seatwhen i said politely to the father behind answer was he all ways dose this not good yes it make my flight un comfortable all the way to Corfu these things should be addressed so people can enjoy there flightA Burton

4

Jet2.com

Apart from the price which dropped by a massive amount I can't fault Jet2. I will time the booking better next time to make sure I get the best price. That said, I do love that I can pay 3 interest free payments for my flights. Great staff both at the airport and on the flight, clean comfy plane, no delays. Happy to use Jet2 on this occasion and will again.

5

Jet2.com

Apart from the usual runway delays (which cannot be helped) everything was smooth flying. Staff were helpful and courteous.

5

EasyJet

Apart from the wait in a queue to speak to a person the chat was easy, quickly and professionally handled. Thank you

4

EasyJet

Apart from the wait time, I found the experience good. My request was understood and questions asked were clearly answered. The assistant was polite and I felt comfortable with them. Thank you.

5

EasyJet

Apart from very,very long wait which i can understand the query was sorted politely+efficiently by Amera

5

EasyJet

App EasyJet, is total disaster, they informed me that my flight will be delayed on 3h. I checked updates regularly came 1 h before for boarding, and flight was gone already 1h. They didn't bother updating on the app the new time. It is still incorrect departure time, even now. And they will not accept the claim for refund as officially I was late. So the give wrong time on their app, and I'm the one who pays. My friend told me that this is their trick when flight is overbooked. So it is the fraud

1

EasyJet

App asked me to change password, I did this.Then tried to use my voucher code to re book flights .This was not recognised because of sign in changes .Called customer service found it very hard to understand the caller as english wasn't very good.No help given only told please be kind and wait and try signing in again or book on the phone but it's more expensive. Shocking!!I'm left with a voucher that will run out of date .If you see this easyjet please treat your customers kindly

3

Ryanair

App constantly gives errors when trying to check-in. Was not letting me check-in hence was forced to purchase the boarding pass at the airport for Â£55. Airport staff mentioned it is a common occurrence and Ryanair support team will not compensate you at all.

1

Ryanair

App did not work for check-in. Hot always "Oeps, something went wrong". Went into check-in que in airport, was charged 55 EUR because did not do check-in online. Take first care that your app works!!! Shameless!

1

Grupo AirFrance-KLM

App doesn't work. Website doesnt work.Phone call says use website then doesn't helpLeft turning up at airport to hope they check me in. And obviously at the airport there is no sign of any klm staffAnd their complaints procedure doesn't work eitherThere is however loads of people complaining here at the aurport

1

Grupo AirFrance-KLM

App for checking in doesn't work, all in my party had the same error and app stated Visa required, when 100% didn't . Telephoned helpdesk and they were useless. Had to check in at airport and all onboard had the same problem, no explanation. Then they insisted I checked in my cabin bag and said the flight was full, when I took my seat there was lot's of space in the overhead. They then lost my luggage at Schipol and had to return to the destination airport 2 days later to collect.They are 100% useless and charge top dollar, yet provide the lowest level service compared to budget airlines, The Dutch government needs to stop bailing them out and allow this disfunctional company to go bust.

1

Grupo IAG

App is awful..Can't check in on the app, when you pay so much money for a flight, the simplest systems are not in place to even get you to a flight. Painful

1

Jet2.com

App is excellent . Well organised at checkin and no problems going out or on return flight. We were lucky to miss crowdstrike problem so had a relaxing holiday .

5

Lufthansa

App is good, nice to get updates from them. Nothing bad to say really

4

Ryanair

App is not working properly and I wasn't able to add apriority bag.Now I am going on holiday and I have no luggage.Customer service is rubbish too

1

Lufthansa

App is super glitches so won't allow me to put in my date of birth (which it deleted when updating). This causes an error stating my flight is not confirmed or could be deleted. Called the helpline (uk as the one in Romania isn't open the advertised hours or days) to meet the most sarcastic individual who repeatedly said "well. Mine looks fine, what do you want me to do?". Absolutely awful service when we booked business and my husband is having no issues (different passport). Was promised an email of flight changes that were forced on us and not communicated and this also never came. Absolutely disgusted with this. Everything we fly it's something else like this with online and terrible customer service. But we are limited to airlines due to destination and starting airport.

1

Ryanair

App lets us log in but website doesn't recognize passport. Charging extra for traveling back with same luggage instead of once at the beginning so not having a choice.Terrible overall experience as stressful enough with the extra email addresses, usernames they give you to log in rather than your one normal email address you sign up with.WONT FLY AGAIN.

1

Ryanair

App not working, had to check-in at the airport. On top of the fact that I had to pay for their faulty app, they somehow charged me 61 EUR instead of the 55 EUR mentioned on their fees list. Next time, I'll pay a little bit more for another airline with a more customer-friendly approach.

1

Wizz Air

App on mobile phone not working during the check in for my son. No way to get assistance from both the app and contact center. Avoid this air company if you can.

1

EasyJet

App totally useless, for a flight cancellation at 4 hours notice.Tried to get a refund, sick of listening to the same Classical music, then getting cut off as soon as they answer.I'd rather pay 4 times the price to travel with KLM, at least it goes on time and the customer service is excellent. So EasyJet buy name EasyJet by nature it's Easy for them to take your money, but when something goes wrong on their partâ€¦ it's another story.

1

EasyJet

App tricked me buying a ticket the wrong date. I selected Monday for my flight, but the app by default selected Sunday as cheaper price giving the option to change other days. I thought the Ã±rice difference was different packages, never thought it changed my date. I understand giving other dates and prices, but never selecting by default the wrong date. Customer service changed it for me, but rhis is a very dangerous policy.

1

EasyJet

Appaling - customer services cut off the conversation before it was possible to find a solution and left me with very little option other than being stranded in neither my destination or my home airport.

1

Ryanair

Appaling company. No empathy or care for their customers. Customer support unhelpful, rude and unprofessional. Will never consider using Ryanair again.

1

Grupo IAG

Appaling customer service, utterly lacking in help and devoid of courtesy. My flight was re-routed by a third party and I have not received my ticket. Impossible to get through on the phone as the automated message hangs up instead of putting me through to a human. Emails are answered several days after I send them, and the emails are no help and simply repeat the unhelpful answer given in their previous reply. At least I have a few months til my flight, otherwise I would escalate with a formal complain. There's little point reviewing the standard of the flight itself, if the customer service beforehand is inept and takes a toll on anxiety.

1

Grupo AirFrance-KLM

Appalled by their behaviour. I had my flight cancelled by them due to the virus. I was told I would receive a voucher within 7 days, this never happened. After contacting them I have been told there is an EU law saying no form of refund is due.Disgusting!

1

EasyJet

Appalled that easy have cancelled our flights and holiday as they have decided not to fly on a Wednesday anymore and are refusing to give us a refund only credit to use within 12months.The telephone service has been the worst I have ever experienced and I have had staff lie to us about the reason for cancellation and the fact that the holiday is still available to book. Exactly the same holiday they have cancelled for us.The complaints team don't answer your direct questions and simply send the same copy and pasted responses.I will never ever book another holiday or flights with easy jet and people I have spoken to have said the same.

1

EasyJet

Appalled to hear that this company owned by a billionaire has taken a small company to court because they used the word "easy" in their business name. Will they take dictionary publishers to court for including the word "easy"? How difficult it must be for an airline company to differentiate themselves from a small business that cleans people's driveways. The obvious response is to boycott the airline and get your driveway cleaned by a small business.If there is any association in people's minds between a small business cleaning people's driveways and conglomerate out to damage small businesses, who would want their reputation damaged by such an association? Grow up, easyGroup, stop bullying small businesses.

1

EasyJet

Appallin.I'd give 0 stars if i could

1

EasyJet

Appalling - been on hold for 2 hours and then the advisor put the phone down on me. I'm now on hold again...I've never known customer service like it. Will not be using easyJet again out of principle for this terrible experience.

1

EasyJet

Appalling - charged me Â£70 for a carry on bag claiming it was too big despite that it would fit into the "size guide/frame" at the airport and that I had paid the required extra to carry the larger bag. Woman at the gate was clearly having a very bad day and just started shouting really when I challenged this. Suspect this is breach of the T&Cs of the ticket however at risk of spending ages complaining only to be given a voucher which I will never use I'll probably not bother...

1

EasyJet

Appalling Attitude from EasyJetI witness how two distraught young girls missed their flight to Seville.We were supposed to have received an email about wearing face masks on this flight. Well if we did we weren't aware.Nothing was flagged up anywhere from checking in to departure.Only my husband had a mask I'd left mine in the car.We got to the final passport control and a very smug male employee announced no face mask no flight. Luckily someone kindly gave me one.The poor girls behind us had no time to get one, hence they didn't make the flight. Im sure they would have paid dearly if only there had been some available as the desk. This man appeared was gleeful about others misgivings.Is this how you want to really treat your customers EasyJet for sure I will avoid flying anywhere with you from now on.

2

Grupo IAG

Appalling Company - National Disgrace !!Simply cancelled our flight with no apology or even a proper notification. This is the third time they have done it. Will NEVER use them again !!!!!!

1

Ryanair

Appalling Company. I booked a package holiday through a 3rd party last year, and due to the Pandemic was cancelled. We accepted a voucher from Ryanair. We then later on booked flights with Ryanair using the voucher and paid a little extra on top for the flights. Unfortunately this flight was cancelled. This time I asked for a refund. They paid me back the extra I had paid for flight, but refused to refund me the part that I paid for with the voucher. They said because I paid for flight with voucher they could only refund it back to me as another voucher, even though right in the beginning I paid for the 1st flight with cash!! Here I am stuck with a voucher that expires on 2nd May that I still can't use because of the Pandemic. I am appalled by their policies and bad customer service each time I contact them. Will never use this company again!!

1

SAS

Appalling Customer Service. As per most other reviews awful airline to deal with. They lost our luggage, had to call every day (many times as line tended to be dropped after 40 mins on hold) trying to find information and giving updated addresses (which you canâ€™t do online). Had to buy basic clothes and toiletries (expensive in Norway). Finally got luggage after 6 days. Been trying to get reimbursed for purchases ever since. All receipt photos were uploaded in original claim case, but they asked for them again by email. Then continued to tell me (weeks apart each time) that the images werenâ€™t visible. Poor English so difficult to understand what they meant by not visible. Resent 4 times in various formats to be told after 3 months that they had to be in PDF form (I had taken images on iphone which is normally fine). Needless to say no response since I sent the PDF version. Absolutely awful customer service. No way to call them, and no way to escalate. They just donâ€™t care.

1

EasyJet

Appalling Customer Service. Flights cancelled due to COVID-19 - that's the way things are - but the barriers put in the way of getting a refund are completely unacceptable.You should be able to get the refund through their website - but they have removed that option - must be deliberate to make it more difficult.The only online options are re-book or get a voucher - but who knows what the future will bring.The phone number (when you find it) plays you a 1 minute 40 second message telling you how busy they are and then hangs up.Luckily I booked using my AMEX card - they refunded the flights within 2 minutes of raising the issue on-line.5 stars AMEX - 0 stars EasyJet

1

Grupo IAG

Appalling Lack of Compassion in a Time of NeedI am utterly disgusted by the heartless refund policy of BA. My family is facing an unimaginable hardship - my partner has been diagnosed with stage 4 colon and kidney cancer. As she begins this difficult treatment journey, she needs her young children by her side for support.We booked flights for her & two children (under 10 years old) with BA. When we informed them of my mother's diagnosis and the need to potentially change travel plans due to her medical condition, they refused to provide a refund for the children's tickets.This is beyond unacceptable. It demonstrates a complete disregard for human suffering and basic compassion. Companies have a responsibility to show understanding and flexibility in such situations. BA's rigid adherence to policy over basic human decency is appalling.I strongly urge anyone considering booking with BA to think twice. Their actions demonstrate that they prioritize profit over the well-being of their customers, even in the face of severe medical hardship.I hope this review serves as a warning to others and encourages BA to reconsider their heartless policies.

1

Vueling

Appalling aftercare with an ongoing battle for compensation that we are entitled to.My husband and I were on a flight with work colleagues going from London Gatwick to Malaga whereby we were made to sit on the plane at the gate for three hours before having to disembark as engineers could not repair the aeroplane fault. We had to wait for another plane to come in from Barcelona. All in all our flight was delayed by around nine hours.After returning home we were informed that we would be entitled to compensation due to EU regulations. We filled out the online form as requested and received an automated reply with no forwarding email address for disputes. In the reply, Vueling said "Some circumstances are beyond our control" and "You are not entitled to any form of compensation". Yet in conversations on the phone (p.s. It is near on impossible to speak with Vueling staff via telephone!) staff have admitted that we should have received compensation. Vueling staff said they would send out an online link for payment but the link never came. They use tactics to get you off the phone and make promises that they do not keep. Such as "someone will be in contact in the next few days"Two of my colleagues after many phone calls and emails have received compensation yet others like myself have not. We were all on the same flight yet treated differently. However, all have struggled to receive their compensation in a timely and efficient manner. I, unfortunately, have no choice but to take this to the CAA to seek a resolution.All I can say is do not fly with this company. They only want your money should you have any issues with them it is extremely hard to speak to someone via all lines of communication.

1

Ryanair

Appalling airline who I will never fly with again.

1

EasyJet

Appalling airline, DO NOT Book with EasyJet. Got 5 minutes notice at departure gate that the flight was cancelled. Took an hour for security to arrive and lead us back through customs. Left to fend for ourselves with no communication or help from staff. Never again will I use SleazyJet

1

Pegasus Airlines

Appalling airline, left at the airport with no food or drink plane would not work, told it would be repaired for 10:30 the next day then told it would not be ready until 2:30 in the afternoon or my connection flights are now lost.... No communication no communication from the airline no communication from the Russian help desk in fact I was just stranded and I'm still stranded now.. do not use this airline

1

Grupo IAG

Appalling airline. Booked via their own site a business trip to Lyon from Heathrow at the end of October. Within two days they cancelled the outgoing flight to one far later that day meaning that it was no good for the planned meeting. Why advertise a flight, let people book it and then cancel the flight?

1

Ryanair

Appalling airline. Customer service is horrendous, complete attitude over the phone from staff. Avoid at all costs!

1

SAS

Appalling and ongoing experience with SAS flying from Heathrow to Oslo yesterday. After boarding our 10.35 flight, we had to get off again while the addressed a fault with the aircraft. Eventually our flight was cancelled and we were rebooked onto a 17.35 SAS flight, 7 hr delay. When we arrived in Oslo out baggage (along with everyone else's) had been lost on Heathrow. I'm not complaining about the plane fault, or the cancellation, these things happen. But the absolute absense of any communication from SAS and inability to contact their Customer Service. No communication throught the 7 hour dealy, our luggage is not here, and they aren't answering the phone.

1

SAS

Appalling and ongoing experience with SAS flying from Heathrow to Oslo yesterday. After boarding our 10.35 flight, we had to get off again while the addressed a fault with the aircraft. Eventually ourflight was cancelled and we were rebooked onto a 17.35 SAS flight, 7 hr delay. When we arrived in Oslo out baggage (along with everyone else's) had been lost on Heathrow. I'm not complaining about the plane fault, or the cancellation, these things happen. But the absolute absense of any communication from SAS and inability to contact their Customer Service. No communication throught the 7 hour dealy, our luggage is not here, and they aren't answering the phone.See more

1

Ryanair

Appalling and really stressful ending to a lovely dreamy holiday because we had a flight home with ryanair. There was a failure on their app so I was only able to download one boarding pass for myself. For all 5 other passengers it wouldn't allow me to download them - just kept saying all checked in. The penalty for this at Faro airport was a 55 euro fine per person which was more than the flights cost. This was not our fault and a totally unfair penalty. We were highly distressed and the ryanair staff thought it was funny and were laughing in the background. Customer services guy there called Carlos said that they had so many customers they didn't care if we posted our complaint on social media. So this is customer service ryanair style. So called "cheap flights" actually come at a very high cost in terms of price and misery. I have submitted a complaint online but am not optimistic judging by the other reviews here. I think their whole operation is a scam and I would rather pay an honest airline a bit more for a fare than EVER fly again with this bunch of sadistic psychopaths.

1

EasyJet

Appalling behaviour from a large international company , you've had my money since last October , but suddenly , its become very difficult to give it back .......90 days to process a refund ?!?!Disgusting !

1

EasyJet

Appalling behaviour towards customers in order to get extra cash. Poor information, website designed to be confusing and lure you to pay extra fees. The lack of transparency is shocking. EasyJet has no morals and working ethics. I would highly advice customers to use a different company for flights even though they may be more expensive.

1

EasyJet

Appalling check-in experiences on July 3rd. - EasyJet website indicated that we have to show our identification at their check-in counter when we tried to check in online. Waited for close to an hour just to see an agent. The female agent and her male supervisor were rude as hell! They charged $48 Euros EACH for our small carry-on luggage, and no seats were assigned. Then the two told us to see a gate agent for seat assignment. On the flight, they charge 5 Euros for a tiny cup of coffee! The two female flight attendants were chatting among themselves not really caring about the customers! Do Noy use EasyJet again! They won't have many customers going forward when they keep the current practice!

1

Grupo AirFrance-KLM

Appalling checkin and arrival at Lisbon. Over 45 minute chaotic wait at Lisbon airport waiting to check-in with no KLM or Air France staff in sight. On return, disastrous arrival. Buses had to queue to get passengers to terminal and the still wait for bags for nearly an hour after touchdown. Crew luggage arrived promptly but not passengers'. Absolutely infuriating

1

Ryanair

Appalling company ! Never again !

1

Ryanair

Appalling company altogether; from the staff being rude and unhelpful down to the app being useless. I would leave them zero stars but that was not an option.

1

EasyJet

Appalling company terrible customer service refusal to refund flights that they have cancelled direct messaging on Twitter is ignored ringing the helpline and two hours later still hanging on what a joke of a companyEventually I received a refund almost a year after booking good luck out there in this corporate world where the customer does not matter as there's plenty more to take the bad service

1

Grupo AirFrance-KLM

Appalling company to deal with.KLM lost my luggage recently on a flight back from Milan and the Italian Lakes. Mistakes happen, and it was likely a separate company that lost the bag. These things can happen but it is KLMs responsibility.What has been disgusting has been their dealing with the matter.They genuinely could not care less.I actually got engaged on my trip to Italy and there were some really sentimental items that were lost. These can't be replaced monetarily but at least some degree of courtesy would have gone a long way.Instead, they stated that I cannot claim for lost items unless I provide all receipts. Who keeps receipts for all their clothes, toiletries, shoes and luggage etc?? Impossible! They instead sent a token amount and closed the case without telling me. I kept emailing and they never replied. Eventually I phoned to complain and after waiting for half an hour the guy explained he would reopen the case and relay my questions. A week later I got a short negative email and again no response. Long story short, they've closed the case three times now for an ongoing claim. I'm trying to find out the process of how to submit the few receipts I have but they won't answer the question or reply to emails. A clear tactic to confound the matter. I've never experienced such a blatant disregard for customer care.

1

Air Europa

Appalling company, I spent over 2 hours on hold and eventually was disconnected, they are uncontactable via any method, they don't reply to tweets, facebook, any social media and they don't answer their phones. My wife must now drive over 3 hours to the airport just to speak to someone at this airline to cancel her ticket, what a disgraceful excuse of a mickey mouse operation they are. Covid is not an excuse either, they could setup dozens of call agents to work from home with a laptop and login details to their system. And the flight was not cheap either!!

1

Vueling

Appalling company, have been owed a refund for nearly 6 months now. Rude, arrogant staff. Its a lottery trying to get a good customer service member of staff on the phone. I've been hung up on 6 time this month

1

Ryanair

Appalling company, unclean aircraft with every hidden cost you could think of.

1

Ryanair

Appalling company. No real customer service, the 'online chat' is beyond ridiculous as takes an eternity, they don't understand what you are asking them, and can't sort out any issues. No option to speak to anyone sensible or with the ability to resolve issues. The lack of customer service support is clearly a conscious business decision as they would be inundated with complaining customers if any of us could actually contact them. They work on the assumption most unhappy customers will give up, given how difficult they make it. Awful organisation that I will never be booking with again. They are a disgrace to the airline industry.

1

Wizz Air

Appalling company. Prices quoted as Â£120 Athens to Luton for 2 people, but by the time we added 1 carry on bag and 1 case and 2 seats it was Â£370.The Whizz web site simply does not work. We got to select seats and this took you to log in page, but we had not got a log in or password and there was no way to register. We tried through Booking.com and they only offered 10kg case, so ended up having to book through Kiwi. Horribly clunky web site constantly trying to trick you into adding extras. Wasted over an hour and completely unhappy with the airline. We even tried to phone Whizz on what they advertise as a free phone line, but it is Â£1.50 a minute. Avoid this rip-off company at all cost. By the time we booked we had no alternative to get back on this date. If we could have found anyone else we would have used them

1

EasyJet

Appalling company. They are doing absolutely everything in their power to avoid giving refunds for cancelled flights.If they cared about anything other than their own bottom line, they could easily make an option to reclaim online available.I will now raise a dispute with my credit card company and will NEVER use Easyjet again.

1

SAS

Appalling customer assistance!!When boarding an SAS flight at Stockholm ARN airport on a recent Friday evening, and due to a problem with scanning my boarding pass at the boarding gate after handing the SAS attendant my passport, I stepped out of the queue to allow others to pass, and when re-joining the queue I forgot to ask for my passport back.Rather than make any attempt to get it to me before the flight boarding had completed, or to advise the destination airport security, or try to make contact with me that SAS still had it, they simply handed it over to ARN lost and found without any notification. Over the weekend, it took me considerable effort trying to find out where my passport had ended up with zero interest or help from SAS in returning it to me. I asked SAS if they would simply put in on the next flight to my destination airport and hand it to the security staff where I could have proven my identity, and reclaimed it.I now have to pay an outrageous fee to the ARN airport "Lost and found" contractor to get it returned.Shame on SAS for such a small request as to notify & promptly reunite a customer with his passport, and shame on these airports like ARN who have engaged the services of such expensive agencies to handle lost property; especially important travel ID documentation such as a passport.

1

Turkish Airlines

Appalling customer experience and service. They cancelled seat reservations multiple times and refused to return payment other than via check, which had to be picked up in person. Upon attempt of this, I was given a form to email, and then told it couldn't be sent to certain bank accounts. Flights then delayed by 6 hours and no support. A joke of a company.

1

Grupo AirFrance-KLM

Appalling customer service , poor attitude towards customer care , always delayed , never responds to complaints , been a Loyal frequent flyer for over a decade , but will try to find an alternative from now on , will never fly again with either klm or air France , they both are as bad as each other .

1

Ryanair

Appalling customer service - still waiting for a refund after 6 months - will never use them again . EasyJet so much quicker and easier to deal with ..

1

Grupo IAG

Appalling customer service - they have cancelled flights and rebooked us but have not confirmed any change to the hotel reservation that was part of the inclusive booking. Hours and hours on the telephone with no response (or you just get a recorded message to say they can't take the call). They don't respond to emails sent to the complaints line.

1

Grupo IAG

Appalling customer service . No replies ignorant and arrogant . Took thousands of pounds when I cancelled in error ,

1

Vueling

Appalling customer service and no contact info. My flight was cancelled within 8 hours of departure. Cancellation e mail sent at 00.30 hrs for flight departure 08.30.Telephone line only gives options and cuts you off.Customer service on line is a robotic service and agsin does not recognise the name and e mail you booked with and again, cuts you off.Impossible to deal with.I am e mailing CEO.

1

EasyJet

Appalling customer service and really hard to get money back.On 11th June Easyjet cancelled our flight after boarding and moving away from the gate but sitting on the tarmac for over an hour. This as the pilot said was "due to landing restrictions at Amsterdam and Easyjet are not allowed to land their after a certain amount of time", easyjet then claimed it was due to the weather which contradicts the pilot, they also cancelled the identical flight the day before, coincidence? This was made more frustrating when you see a KLM flight bound for Amsterdam taxi past us and take off for Amsterdam, not sure the weather impacted that flight! It appears to me Easyjet lie to get around regulatory pay out of flight compensation when in reality their own bad management of staff means delays can not be dealt with if staff go over their working hours either that or it is cheaper to cancel a flight, lie about the reason to not pay compensation than pay for the excess payment for late landing slots at major airports like Schiphol.Now to make it worse they have just rejected my expenses for a taxi booked the same day with the reason of booked after my disruption, yet the VAT receipt does not have a time on it, how do they know it was booked after it if there was no time on the receipt, so I now have to try again with an attachment with the email time on.I will never use Easyjet again.

1

Ryanair

Appalling customer service during Covid-19. My April flights were cancelled at the end of March and I requested a refund. Instead I received a voucher! So I had to request a refund again via online chat. 11 weeks on from when I requested a refund (the first request) I'm still waiting. They are breaking EU regulations. Never again Ryanair.

1

Ryanair

Appalling customer service from Ryanair at Edinburgh. We took 4 Ryanair flights for the same trip when travelling from France to Edinburgh for a funeral. 3 of the flights accepted our baggage as correct apart from the one from Edinburgh to Stansted (our 3rd flight). One of the desk staff (a man in his 40s) was very aggressive and extremely rude, shouted that our baggage did not comply, demanded 60 Euros for a laptop bag, then changed his mind after we had already paid the 60 Euros he had requested. It was obvious that he wasn't the most intelligent of individuals but you would have thought Ryanair could have trained him in basic customer service skills. I have used Ryanair a lot for 15 years travelling between France and the UK but I will never book with them again. Their response to my complaint has been to send a standard response which does not address why the same baggage was within the regulations for 3 of their flights and not in accordance with regulations for 1 other flight.

1

Ryanair

Appalling customer service from Ryanair. I filled in forms and sent emailA clearly stating that I want a refund not a voucher. Months have passed and no refund until now. Tried their online chat to chase, I had to wait a long time and when finally able to chat to someone, found out that my refund has not even been started to be processed. And he could only do the one way for now as I haven't got the reference number for the inbound flight. How ridiculous is that?!!Tried the telephone and I have waited for more than an hour until I had a headache and cannot wait anymore. Truly bad customer service from Ryanair

1

EasyJet

Appalling customer service given the Coronavirus situation. Refund button removed and numerous customers not getting responses. Website amended to make it near IMPOSSIBLE to get facts - which are in these circumstance customers are entitled to a FULL REFUND legally. I get that there are a lot of customers to deal with but this is the ONLY company who has not dealt with the refund normally for a cancellation.

1

EasyJet

Appalling customer service in a time where we need all the help we can get. Tried called their contact centre 20 plus times to no avail being on hold for 45 mins minimum each time to then be hung up on. Won't be using them again

1

Grupo IAG

Appalling customer service no loyalties to executive club holders just moved a flight by 2 hours on the same day Â£120 admin charge !!!Was told if had called first they could have done something but because inefficiently did it on line as they never answer their phone I have been penalised. All I got was a bunch of sorry !!

1

EasyJet

Appalling customer service you write to them to complain they respond to you with an unsatisfactory explanation and that's it case Close they refuse to communicate with you again because of the issue at booking when I tried to book some flights they were nearly 3 times the amount as I screened the error codes and the issues are fully expected Easyjet to honour the cost they will not daylight robbery and unfair business practices.

1

Ryanair

Appalling customer service! Our refund was sent to the wrong account even though someone from the refunds team was supposed to contact us they never did & still haven't! Emails not being replied to & still no sign of our money ðŸ˜¡

1

EasyJet

Appalling customer service! Two hours in a phone queue..... surely you can do better than this?.

1

EasyJet

Appalling customer service, I needed help booking a flight but during the phone call, the staff member was unhelpful, abrupt and to add insult to injury, put the phone down on me. If I could give 0 stars I would.

1