Airline
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Ryanair
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Appalling customer service. Call centre staff unable to assist and seem to want to make money by charging admin fees for everything. Made an amendment online and paid £90 admin fees then immediately realised I selected the wrong time! Called customer services who didn't show any goodwill and just said I needed to pay another admin fee to change again!
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EasyJet
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Appalling customer service. I have had one cancelled flight with easyjet and incurred over £200 expenses trying to get hold of them. Now have other flights but still cannot get hold of them. Tried over 20 times, on average an hour each time and still cannot get through. I have e mailed them but they are refusing compensation or keep referring back to their site, which cannot do what I need!
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EasyJet
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Appalling customer service. No agent gets involved merely sends the same FAQ list which does not answer the problem. No response to make a complaint or escalate. They took my money for extra leg room seats then they cancelled the flight but did not refund seat reservation charge.
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Eurowings
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Appalling customer service. No communication regarding late check-in, boarding, flight, random 50 euros charge for small cabin bag on second flight (not first!) which they knew I'd pay as we were running so late, and now lost luggage probably due to an impossibly short time for connection flight. Got through to call centre on day 6 to get help regarding luggage, and she said 'not my role, send an email!' and put the phone down. I've sent 5 emails… no reply. I'd rather have been stranded longer (easyjet cancelled our homeward flights from Crete so got to Athen then booked Eurowings via Stuttgart) and not flown home with Eurowings. Avoid this company, they are a shambles, and not cheap.
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Ryanair
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Appalling customer service. Non existant. Be on hold hours. Go through their automated service from queue number 500 only to be cancelled before getting in to single figure. 3 attempts.All about taking your money but no way of direct contact. Absolute rip off company.Never have problems with Easyjet or Jet2.I WOULD NOT recommend RYANAIR at all.
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Lufthansa
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Appalling customer service. Take my advice, fly with another airline. Lufthansa are not reputable. Their customer service were atrocious when I contacted them about the abuse received from one of their ground crew members at Frankfurt Airport. Apart from that, the airline was disorganised, planes were delayed, little or indeed no information given as to what was going on. In my opinion they are a contemptible & arrogant airline company.
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EasyJet
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Appalling customer service. Very unhelpful and unsympathetic. I understand long waiting times but an apology for waiting nearly 2 hours would have been nice. Customer service assistant was abrasive and gave minimal information. It was like pulling teeth trying to get anything out of her. I have spoken to a few customer service assistants over this covid period and I can say that all the others have been exceptional. Shame on you Easyjet. You need to give fuller, clearer information on your website and give better training to your customer service assistants.
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Turkish Airlines
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Appalling customer service. We paid for specific seats as wanted to ensure we sit together and get an aisle seat. When I checked in 24hrs prior to the flight (LHR - IST) we were given alternative seats - not the ones I had paid extra for! I called customer services immediately, explained the situation and they said that they would put my "complaint issue" through to the back office and hopefully someone will be able to resolve it prior to departure. Needless to say…. no-one contacted me and the issue wasn't resolved! When we boarded the plane, 2 men were sitting in the seats that I had paid for. So we ended up sitting in seats other than the ones we had paid for!Now, they are refusing to refund the amount paid for these seats…. Even though they knew about the issue the day before we travelled.Their response was that they often have to change seats for pregnant people, disabled passengers (they didn't - the seats were taken by 2 able bodied men), they also mention it may be due to a change in aircraft - the plane was the same plane as scheduled.HOW can they take my money, know that there is an issue and then not refund me for something I paid for but didn't actually get?WHAT A RIP-OFF COMPANY. THEY SHOULD BE TAKEN TO TASK OVER THIS.NEVER USE THIS COMPANY…..
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EasyJet
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Appalling customer service.Abandoned in Amsterdam due to adverse weather? Yet EVERY other flight worldwide left as planned.No communication, no recompense.AVOID AT ALL COSTS
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Vueling
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Appalling customer service.Clunky website.Annoying cancellations, which are complicated to obtain refund, as they push for you to take a credit instead.I do not recommend this airline, due to their poor admin.
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Ryanair
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Appalling customer service.Expect no customer oriented support agents in Ryanair support centres. They simply go through an array of same questions over and over again, without even paying attention to the information you are providing. You can literally sense the indifference in every single response.Dear Ryanair, the quality of a product is always measured on the level of service attached to it. You will always stay the black sheep of air carriers, unless you show willingness to resolve this matter.
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SAS
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Appalling customer service.They lost our luggage. Had to buy basics (expensive in Norway) and still waiting for reimbursement after 3 months. Had to call every day trying to track down luggage, waiting in a hold queue more than 30 minutes and often disconnected. Finally got luggage after 6 days. Submitted a case for reimbursement. They asked for receipts again (even though submitted in case), and repeatedly wrote (but each time after a few weeks) that the receipts weren't visible. English not good so hard to know what was meant by not visible. Resent in many formats and different emails, only to be told 3 months later that images have to be in PDF form (I had sent iPhone images which normally would be fine). Needless to say haven't had any response since I sent the PDF images.No way to call them or escalate. They just don't care about their customers it seems. Will never fly with them again.
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Jet2.com
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Appalling delayed Lmost 3 hours 2 hours sat on runway no water no food never again
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Vueling
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Appalling experience at Barcelona airport, flying to Manchester .Our ticket was booked through British airways but we had to join the rudiculously long slow moving Vueling check in which took 1 hour 20 mins to get to check in only to be told flight was overbooked ! We still.had to go through security and immigration in a rush to wait with 8 other people to see if there would be any empy seats ( there were 9 as it happened ) but the whole experience was very stressful and badly dealt with .We will.never use thjs airlone again or book with British airways.
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Turkish Airlines
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Appalling experience with this airline transitting through Istanbul. Last minute unannounced gate change caused me to miss my connection. Staff told me it's not their problem and I'd need to pay a penalty. Roll on the return flight. Get to the check in desk,told I'd have to repurchase my right to fly because I missed the second leg of the in-bound journey so they need to reissue my ticket. Another £150. The guy at the desk knew why I'd missed the flight. This airline is fully aware of the issues at Istanbul, but flat out refuse to take responsibility for the problems it causes passengers. Never ever fly Turkish again. It's the worst experience I've ever had traveling. Avoid this company, avoid transitting through their country.
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Lufthansa
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Appalling experience with this company. Cancelled my flight at short notice, then referred me to a useless chatbot. The chatbot then gave me a number which was just an automated message. DO NOT USE.
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Ryanair
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Appalling extra charges. Filthy plane. Disability discrimination. Threatening to remove bags from passengers and leave them stranded abroad if they dont pay. Took my card from me and manually made a note of my card details security code etc (no chip and pin or ability to authorize amount) then charged me DOUBLE mid flight. Now refusing to refund simply getting copy paste generic responses. Appalling treatment of disabled passengers please dont travel with this airline. This was their last chance after they adjusted their scales in Dublin to try and hit passengers with extra baggage charges. I will pay more in future for reputable airline rather than this which costs more in long run. They pounce on you on your return flights (rarely outbound) knowing people will cave and pay extra charges when threatened with being left stranded abroad. Doing this to people caring for a mentally handicapped person is absolutely appalling in this day and age.
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Jet2.com
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Appalling handling at Geneva resulting in 2 hour delay due to inability to people checked in and through security.
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Ryanair
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Appalling in all aspects. Online check-in doesn't work on the app or the website. Customer service are mostly clueless (sometimes get through to someone marginally helpful). I won't book again with them, it's not worth the cost saving
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Ryanair
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Appalling on line customer support with useless AI that sends you in a loop and then cuts you off....waited 85 mins in a queue of 467 and then got cut off when I reached number 70.Always some a problem with this airline.
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Iberia
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Appalling online booking and check-in system. Some parts don't work on the mobile app, others on a phone browser, others on a computer browser. Booked and paid for baggage. After about an hour trying to check in, system said I had not paid for any baggage.After receiving my boarding cards, I thought I would check to see how much a business upgrade would have cost, but didn't purchase it as I was just curious.On arrival at TFS airport, a gruff manager checked and told me that my baggage purchase was in the system but that I still had to pay for my upgrade. I explained (in Spanish, I'm a translator) what I'd done and said I didn't want it, I already had my boarding cards. She told me those were no longer valid and I would have to go through check-in again. I asked how it was possible to be issued boarding cards if I hadn't checked it. She just shrugged and walked off.As the check-in queue was painfully slow I decided I would just go with the upgrade, very begrudgingly, as I could go straight to the business class desk, time was passing, and it would just be easier at this point. I paid for the upgrade and received my boarding cards.As I passed the manager, she started talking to the check-in assistant about me, in front of me, asking why she had checked me in because "I thought he said he didn't want it". I asked her if there was a problem. She said I hadn't told her that I had changed my mind; I asked why I needed to explain anything to her if I had just paid for the upgrade and been issued my boarding cards.However on arriving at security, I noticed that I had been issued economy boarding cards despite paying for the upgrade, and had to go back to the check-in desk and wait for another 15 minutes to get my correct cards.Dreadful, unprofessional, discourteous service.
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Ryanair
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Appalling operation
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EasyJet
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Appalling service - 2 hours to try to sort out an issue not of my making - Expedia and EasyJet not talking to each other even though it was booked through Expedia. Neither taking responsibility and the customer left in a difficult position in the middle and being charged more than he should of. And then being told they would take 28 days to review because they were busy (clearly without a focus on sorting out their mistakes or a car for customers) Beware.
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EasyJet
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Appalling service - delayed for a 1 hour flight for 9 hours and over a week later still have not had my compensation paid. Fobbed off by Customer Services (once they actually answered the phone) and am no further forward.I will never use EasyJet again and it would seem from most of the recent reviews they won't have much custom going forward.
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Turkish Airlines
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Appalling service by staff at customer service dept and the airport. It's a can't be bothered attitude and inexperienced staff.We upgraded my parents to business class they were treated so poorly my mum became unwell as the cabin was so cold and no meal and no lounge . We should have been refunded . I'm appalled at the level of service pax receive.
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EasyJet
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Appalling service from EJ, failed to advise me that my flight was cancelled.
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Wizz Air
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Appalling service from Wizz. During the Gatwick South terminal shutdown on Friday 22nd of November, the plane took off leaving 30+ passengers at the security gate. The gate was announced only 10 minutes before and the airport had just recently reopened not giving enough time to go through security.The person at the gate was despicable and got angry to the group trying to find a solution to get one the plane as it was still there, take off in 20 minutes.Very disappointing service, I will never use Wizz again, avoid if you can.
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EasyJet
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Appalling service our party was booked on a flight from Bristol to Newcastle. Our flight was cancelled and no attempt was made to get us on to another flight that day. Instead the best they could offer was a flight 18 hours later but as we had to get home that day this was no good to us. Meaning we had to fork out 140 each for trains to get home. The customer service was non existent at the airport. Easy jet have offered us NO compensation whatsoever and for a company of easy jets size I find this absolutely shocking. This was going to be a regular flight for our party but will never use easy jet again
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EasyJet
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Appalling service paid for checked luggage. On checking the app no hold luggage has been added to our itinerary. £111 plus the odd change. Screenshots of luggage confirmation available if you need to see it. No one picking up the phone or replying via chat on the app. I understand it's not the best time for airlines at the moment. Is a little communication to much to ask for easyJet? Reading other reviews from the last few hours it seem the policy is just ignore it it will go away.
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Eurowings
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Appalling service took forever a to bag drop.it appears as if staff have no idea what they are doing.they seem to have a problem with every single bag bring checked in. Feels like they have work experience staff incompetent and clueless
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EasyJet
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Appalling service when things go wrong.My flight was cancelled. The App booked me onto a flight two days later with no hotel voucher. There was no availability on EasyJet flights on 6th Jan.I have had to book a flight with another airline at considerable expense.Customer services keep telling me that I won't be refunded because the app rebooked a flight
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Grupo IAG
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Appalling service with failing defective fleet of A380 aircraft. Flown four times on this route or return and significant delays of 2 to 26 hours every time. BA56 boarded 6:20pm on 13 October. Flight cancelled for technical reasons. Six hours to return through customs and recover bag. No BA management at all at Johannesburg that night. Further four hours to organise a hotel and transfer with queues of 300 people to check in. Room eventually accessed 4:30am No attempt to re-schedule or assist - Pilot trying to announce process.
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Wizz Air
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Appalling service! Do NOT use. I was going to be a first time customer. Their website kept crashing and I contacted support 4 times and they kept dismissing what I was saying. I was telling them that the error message is in broken English and doesn't make sense and they would say "that's impossible. Our website is in english"... I was telling them that I'm trying to book a ticket for my 3 year old but I can't enter his age because the only dates available are for infants and they were replying random things. SOOO bad! Wasted so much time and of course I won't be flying with them. TERRIBLE!!
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Lufthansa
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Appalling service!! Booked business class return flights with Lufthansa to Auckland NZ from Birmingham via Frankfurt/Singapore. A week later two of the return flights were cancelled. Re-booked returned flights from Auckland. A week before departure I downloaded Lufthansa App to phone to find out that two of the return flights were not on my itinerary any more, so obviously had been cancelled by Lufthansa. No email or message received to notify me of this. Then had to rebook two return flights at over double the cost of original. I've complained to Lufthansa in August. Have since send reminders and still no response to my email in regard to the cancelled flights. Would never use again. Above wasn't the only issue! Only gave 1 out of 10, as yon cant give Zero
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EasyJet
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Appalling service, Appalling price for extras Easyjet are by far taking budget to a new level, they charge for absolutely everything they can, the cabin bag size is a joke and the price they charge per mile is extortionate.
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Ryanair
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Appalling service, abysmal customer care and a totally useless and unhelpful response by their contracted out customer relations team. I would frankly rather stick pins in my eyes and drive to my next destination than use this airline whose apparent only aim in life is to fleece their customers. I have written to Ryan Air's customer service and spoken numerous times to no avail, when you eventually get through. Their representatives are about as useful as a chocolate fireguard. Not impressed Michael O'Leary.
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EasyJet
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Appalling service, ripped of with incorrect fare and charges and refused to refund when pointed out. Shocking.
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Ryanair
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Appalling service, treated like cattle herded through the gates then treated to what can only be described as racism from the ryanair checking in staff. It's the 21st century people do not have to be treated like this anymore, low cost only applies if they dont have to fill the seats otherwise you pay a hefty amount through an oversize bag fine, I would rather know upfront the cost instead of all the add-ons.
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EasyJet
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Appalling service, you disrupt flights then make sure you are uncontactable frankly you do not deserve to be in business. Flight disrupted for the third year running, get real and realise that you have a duty to your customers,
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Ryanair
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Appalling service,Especially during pandemic.Booking ref. JBJ2SNRyanair changed my flight 4 times in 32h.I thus decided to change the date of my flight .Ryanair claims customers can change their flight for free (= no fare), however as a matter of fact, you can't.The website makes it impossible to change date because it gets stuck on the button "continue" .I Tried all day yesterday and around five times today.Tried from 2 laptops and my phone : nothing.Tried to call but nobody answers the phone (yesterday I heard a message saying that the lines are closed, today I waited forever and nobody picked up).2 hours before the time they eventually decided to use as departure, it was no longer possible to change date.This is really the worst company ever.I never use Ryanair, this was an emergency but it reminded me why I stay away from it.I would give 0, but the minimum score seems to be 1 star only.Never again.
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Grupo IAG
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Appalling service. Booked three business class seats to Florida eight months ago, paid another £700 to select seats (in itself robbery), then four days before we go, flight times are changed and we can no longer go. Huge amounts of hassle to try to re-book.Avoid this shower of clowns.
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EasyJet
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Appalling service. I have tolerated using Easyjet before because they fly to the destination I want to go to. It has never been a pleasant experience. I flew with them in November and their check-in arrangements where chaotic and it took almost 2 hours in a queue. My most recent flight was cancelled 4 days before we were due to fly. It was impossible to find an alternative flight through their app and impossible to contact them by phone. The worst thing was the later confusion - 2 days before we were due to fly they sent an email reminding me "Please arrive early" and another "Food and drink on your flight". They have refunded the cost of the flight and I now await to see how much they argue about the compensation I am legally entitled to.Update: On 11/8/22 Easyjet messaged to say they will pay £700 (2x£350) compensation for cancelling the flight within 14 days of departure. I replied saying that the correct amount is £1040 (2x£520). On 17/8/22 They paid the full amount of £1040. So why try to fob me off with £700? They were just trying to con me. Don't give up on a claim - keep pushing them if you want what you are entitled to.
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EasyJet
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Appalling service. Lack of communication from them resulted in them refusing us flight. Complaints process equally dire. Will never use this company again and would advise others not to
| 1
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Lufthansa
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Appalling service. Not only did I wait 30 minutes to get hold of an Agent, the lady was raising her voice at me from the first word of the call. She did not let me speak at all and then hung the line. Terrible terrible terrible. DO NOT DESERVE EVEN A STAR
| 1
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EasyJet
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Appalling service. They have allocated my 7 years old son with special needs on his own seat 11 rows from us. We were available to pay extra to be allocated together but they said they didnt have alternatives to offer (a week before the flight - we booked through LoveHolidays). We have asked to be swapped seats among us (my partner and I were sitting a but closer) but they said children cannot be seated in our area. We requested to change flights but once again they couldn't offer a flight with seats together. We were offered ZERO alternatives. I have a 7 years old with disabilities very scared to the idea of sitting for 5 hours on his own on a plane and received NO Support & Help from Easy Jet. Nothing 'Easy' about this appalling company. Considering how much care they've shown for children and families, this is our very last time we fly with them. Beware of their service, they only care about money not customers
| 1
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Vueling
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Appalling service. Three months later, and still no closer to a refund albeit purchasing insurance. Customer services via phone is a nightmare to get through to, and over email they just shut your case down without answering your questions. Simply refuse to fly with them now - they are absolutely awful. Worse customer service I have ever dealt with.
| 1
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Vueling
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Appalling service. We arrived at Gatwick having checked in and obtained our boarding passes online. When we tried unsuccessfully to scan our boarding passes we we were informed that the flight has been cancelled. We were given no prior warning of this. A couple of hours later we were offered a flight early the next morning. We had no alternative than to accept this. As a result of Vueling's conduct we lost a day of our holiday and we incurred £106 taxi fares. But try making a claim for compensation. You do this online with a Vueling bot, which asks for your booking reference and email address and then tells you an error has occurred and that you should try again later. So, having cancelled without warning or explanation they then give you the run around, no doubt hoping they'll get away with it. Rubbish cowboy airline
| 1
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EasyJet
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Appalling telephone booking service.I am trying to book for 14 people to go to Malta.It is easier to get through to The Almighty!I have been on the phone since 9am...it is now 11.05am. I have been cut off 6 times, misredirected twice, asked to speak to a manager and refused. Finally got through to a lady who could barely speak English. I gave had to phoentecically spell virtually every word I have spoken for 1 hour 40 minutes...got to 12 passenger names...and got cut off!Add to this i can barely hear the girl due to the loud noises and people laughing in the background!Rang back and now being told to start again!No thanks. I'll take my money elsewhere
| 1
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Lufthansa
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Appalling time travelling with Lufthansa from Manchester to Palermo. Originally one transfer in Munich. In the end transfer in Frankfurt, then Zurich and sudden extra transfer in Rome.When I arrived in Palermo my luggage was in Zurich. Over two days without my luggage. These things happen. I understand. But when the luggage arrived in Palermo the bag could not be couriered. I had to get a taxi to the airport to retrieve my bag. After much confusion I had to go through security, collect my bag and come through security again. Over half a day of my short holiday taken up. Even at this stage I remained philosophical. HOWEVER, my subsequent dealings with Customer Relations has been dreadful. I spent a considerable amount of money with a taxi transfer to Palermo and back. Lufthansa has recompensed half the cost of clothes purchased. Again I accepted that - even though I purchased clothes I did not need. But they will not reimburse my taxi to and from the airport. Initially Customer Relations claimed I'd refused courier service. Now accepting this was wrong but still will not reimburse my transfer to and from the airport.Appalling and dismissive Customer service and an expense to retrieve my luggage.Very poor service Lufthansa.
| 1
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Vueling
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Appalling treatment almost inhumane. I am seasoned traveller 64 years old so no spring chicken throwing the toys out of the Pram. I took my whole family to Essaouira on Holiday. On the return flight in the eveing to Malaga from Marakesh we were left on our own for 6 hours looking at the announcement charts . No rep no announcement from anyone. Not enough seats so most people on the floor trying to sleep /rest. When we eventually landed with a replacement flight I managed to speak with the captain and explained very politely that he was on standby as our flight had a technical fault of sorts and he had to fly in from Barcelona to come down and get us from Marakesh. The answer to our compensation claim was beyond belief. ....In short not their fault !! Can anyone out there believe this ...Very nice wording but in short ,,,,,,After analyzing your case we inform you that according to the information registered in our databases your flight was affected by circumstances beyond the company's control.We regret to inform you that, in accordance with EC Regulation 261/2004, you are not entitled to compensation....... Does this also entotle the airline to leave us stranded with NO communication whatsoever during 6 hours !!!!!...i WROTE BACK to explain that as the pilot confirmed, there was technical fault so under EC Regulation 261/2004 we ARE entitled hence pursuing via the courts and the media. We are left with no choice but to commence proceedings . I actually managed to talk to someone and the treatment I got ...well I think I will stop now. YOU would be shocked no sympathy nor patience whatsoever. Worse case I have endured in over 50 years flying
| 1
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Ryanair
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Appalling treatment. The Spanish consulate said we had the correct reason for travelling. Yet they still wouldn't let us board. Return all our money .
| 1
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Vueling
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Appalling! Do not fly with them. Their customer service line is designed to take you in circles and never let you get through to speak to a person. First and only time I will use this airline!
| 1
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EasyJet
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Appalling! If you have a choice of ANY other airline....take it! Got to airport to check in and only person on the ticket was under two years old. When we had called customer services to alter bags two weeks earlier they somehow deleted our flights but left my kiddo on. Would not do anything to honor our tickets we had either at airport or on line. Basically had to leave airport and go online to book flight for two days out. And of course, they cost more.
| 1
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Vueling
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Appalling! Left us at Gatwick airport for 12 hours after our initial flight departure without any communication or drinks vouchers.A catalogue of disasters and can't believe how they ignored so many passengers and families.Finally departed 12 hours late and still expected to pay for water on the plane! Got minimul compensation but still awaiting expenses claim.Such a shocking airline and can't believe that British Airways palmed our booking onto them.British Airways were also appaling and washed all hands of the matter despite flight being booked through them! Will never ever fly with them again
| 1
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EasyJet
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Appalling! Requested a blanket to be allowed to take onboard for my child with additional needs to reduce their anxiety, but Easyjet does not allow even this. Sending me from pillar to post and telling me to book a bigger bag. It is a blanket for goodness sake! I will just wear it as a cape, I think!
| 1
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Grupo IAG
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Appalling! We couldn't get seats together without paying an extortionate fee. The cabin crew were miserable and kept forgetting to serve certain rows. If you sit at the back, you will only get one choice of meal because they run out of the most popular choice. Choice of films is very poor. Food quality is very poor. I will never fly with BA again!
| 1
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EasyJet
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Appalling!!!Will never use this company again. Don't ask customers to ring to obtain refunds if you don't answer calls.You should be ashamed!!!See you in small claims court.If we all did this maybe this bunch of jokers would wake up.
| 1
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Ryanair
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Appalling!This airline always DELIBERATELY sat you apart from your family, unless you paid extra to sit together, now they are trying to force some sinister medical procedure on you, before you fly??Absolutely no chance!I honestly, honestly hope they go bust!
| 1
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Vueling
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Appalling(I write this review using a different email address)My recent experience wiped off all I previously thought about this company.They cancelled my flight, DID NOT OFFER a date change .I had to purchase a flight with a different conpany.They sent an email saying I was going to be refunded on the same payment method I used to pay .After a month waiting, I called and email and they Pretended I had chose a flight credit (appalling lie!!) .Refused to refund me, they ignored the confirmation email they had send.Will escalate via lawyer.Not that I care about £ 133 credit, it's a matter of principle.Travel with mire reputable companies!
| 1
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Ryanair
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Appalling, but everyone knows that and unfortunately it's often the only choice!
| 1
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Ryanair
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Appalling, no other way to describe it. Re-arrangments are just not possible unless your pockets are deep.
| 1
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Ryanair
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Appalling, no way to treat customers! I booked flights to Budapest for my Grandmothers funeral. I knew two days in advance that I could not attend it due to having to quarantine because of the delta variant. We had to postpone the whole funeral. I contacted Ryanair, three calls, each holding for half an hour at a time. They gave me incorrect advice and now they have stolen £336 of my money for flights I could not take and did not even offer me vouchers or a rebooking option. Pay a bit extra and fly with anyone else, believe me your nervous system will thank you for it.
| 1
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Iberia
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Appalling, rude service, inconsiderate management of cancellations and customer care. Avoid.
| 1
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EasyJet
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Appalling. Booked hold luggage by mistake due to your very confusing app and no remedy even though it's been minutes since.
| 1
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Grupo AirFrance-KLM
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Appalling. Cancelled flights. Zero customer service. Total shambles. Will NEVER use them again.
| 1
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Grupo IAG
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Appalling. Club class costing a fortune, special occasion, bag lost, no communication, having to chase endlessly. Web and app facilities useless. On phone a lot. Fly with someone else. So disappointed as they have ruined this holiday.
| 1
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Ryanair
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Appalling. I'd leave zero stars if I could. Booked a holiday and due to a glitch on the website a ryanair return flight was booked. It was at a time we couldn't do so tried to change. After waiting THREE hours on hold I was told to not turn up to the flight and walk home.... from Spain to the UK... and then told I can only have a refund if myself or my partner died... no wonder ryanair have a BILLION dollar profit after taking money from people and providing appalling service. Now we will be out of pocket by hundreds of pounds and they have ruined my respite weekend holiday. I am a full time carer for a severely disabled child and I saved long and hard for this short trip to give me a chance to rest and recuperate after spending my life in and out of hospitals with my poorly child. Thanks ryanair for ruining this and costing me my money. Enjoy your billions of pounds you greedy horrible company. Shocking. Avoid like the plague. I'd rather walk to and from Spain than deal with your chocolate teapot company.
| 1
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EasyJet
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Appalling. Mask safety abandoned on flight.Bungling incompetent responses to complaints. Escalation seems to actually mean passing to agents of less calibre and little or no comprehension of English language, resulting in bizarre, inappropriate responses.Best avoided unless you enjoy frustration and infantile attitude.Good luck!
| 1
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EasyJet
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Appalling. Never going to fly with Easy Jet again. They're happy to pay their shareholders millions of pounds a couple of weeks ago when the corona virus was prevalent but refuse to pay any of our money back for cancelled flights.Well done EasyJet you are now officially as bad as Ryan Air. You must be so proud of yourselves... never ever going to fly with them again.
| 1
|
Grupo AirFrance-KLM
|
Appalling. Not worth a single star. Missed connecting flight due to 2 hour late arrival of my flight. All attempts to resolve the situation were half hearted at best. Depending on who you talked to you were given different information. Tried unsuccessfully to get onto a flight on stand by and eventually received a text saying I had been booked an another flight more than 10 hours later. To add insult to injury, the flight we were booked on was not even to my destination airport. This meat having to make my own arrangements to travel from this destination to my chosen one. My 8 hour journey changed into a 22 hour one involving a 12 hour stop over in Amsterdam then a further 3 hours traveling between destinations to collect my car, at considerable expensive. No sympathy, no offer if meal vouchers, no chance of compensation. Won't use them again. Awful!!!
| 1
|
Ryanair
|
Appalling. Random decision to charge me for a hand luggage bag I have travelled all over the world with including many Ryanair trips. £70. Tagged it then no one asked for it and took it on board anyway. Staff attitude so dismissive and arrogant.Then helped with a medical emergency which they didn't do a report on. And certainly didn't give me my £70 back! Afterwards I tried to suggest they should have recorded this event, but they wanted me to write a complaint and take a whole lot of time doing so.If there was any genuine competition they would go out of business but again and again they are the only option. I wish I never had to fly with them again but I will have to. It's so depressing.
| 1
|
EasyJet
|
Appalling. Sadly you can't give a minus 5 star rating. Flight from Paris CDG to Gatwick. No notification of departure gate. Very rude ground staff at CDG. Delayed departure. Flight late from Malaga. Bused for a 25 metre distance to plane. (Acknowledge could be CDG infrastructure issue) Sat on plane 45 minutes waiting to get new slot after delay. Arrived at London GTW. Sat on tarmac 45 mins waiting to mark. Arrived at gate but waited 30 mins for air bridge to be connected. Pilot said this is getting embarrassing. We were on the plane for twice as long as flight. No excuse Shambles. And worryingly if they can't get basics right, almost certainly they take short cuts with the essentials, so likely unsafe and dangerous. They shouldn't be allowed to operate. Arrogant management. Pilot and plane staff clearly get this all the time. They do their best. Descent from great business model to pits post Covid. Why? This wouldn't be allowed. Regulators need to act. Why not?? Tragic. CEO and senior and mid management heads should roll. Bring Stellios back!
| 1
|
EasyJet
|
Appalling. There's no customer service. They don't care you can't make contact. Worst company ive ever dealt with.
| 1
|
Grupo IAG
|
Appalling. Turned up for my flight 2.5 hours early. Told it was overbooked and I was on standby. Repeatedly told that "all airlines do it". Generally acted it was my fault and not theirs. Check in desk man started ignoring my and chatting to his mate in the middle of our conversation. Sent through security to customer service desk, who the check in man told me would give me a seat and boarding pass. Turns out that wasn't true, I'd have to wait until the flight closed. I asked about the compensation they would provide if I couldn't make the flight, he dodged the question and mentioned a food voucher. Casually mentioned there were seats in business class available but he couldn't allocate these to standby passengers as "they'd just say no".Avoid at all costs.
| 1
|
Iberia
|
Appalling. Will never book with Iberia again. Iberia changed my flights then when i asked for a refund or a voucher they did not reply to me. Have sent multiple emails and had no response. Have called their number multiple times requesting an English speaker but no one ever picks up. Tried to connect to a Spanish speaker in the hopes that someone would pick up. Connected to a Spanish representative and tried to ask for help in English- was hung up on mid sentence. Extremely rude and unprofessional. Have lost £200 worth of flights.
| 1
|
EasyJet
|
Appalling. Wow this company is as far away from 'HOSPITALITY' you can get.I was put on this flight to get to Budapest for a Riveria cruise on the Danube. The whole experience with EasyJet starting with my arrival at Gatwick and subsequent arrival to Budapest was so BAD that I wanted to get on the next flight back to the UK, any flight except EasyJet. And forego the cruise.DO NOT USE EASYJET IF YOU ARE LOOKING FOR an enjoyable HOLIDAY experience.On the other side if you want to be treated like cattle, lied to by EasyJet staff about all things. Shown no respect, comply with the EASYJET culture, ie do what the staff say when they say it, then book away and don't be surprised / shocked by the way you are treated.
| 1
|
Ryanair
|
Appalling.Cheap flight prices are basically doubled by the cynical hidden charges.Dreadful baggage allowances.I basically hate this company and only fly with them if there is no alternative.
| 1
|
Vueling
|
AppallingFlight was cancelled in august and I'm still waiting for a refund on the expenses we paid for hotels, taxis and food.Never again
| 1
|
EasyJet
|
AppallingI had an error message when trying to check-in online with a link to click to chat with an advisor.After waiting 1.5 hour for any reply at all - been told I was in a queue, I was told they couldn't help and I needed to contact an easyjet agent only and gave me a number.Why was i directed to this appalling service to be told nothing??The agent was quite rude and made out it was my fault for contacting that service.
| 1
|
Ryanair
|
Appallingly bad customer service. I have been waiting for a refund of a flight since May and it's now Sept! I did NOT agree to accept a voucher. Just tried a number given to me by a friend who got a refund yesterday. Had to wait nearly 20 mins for phone to be answered by a real person. They then did some 'security' cheques which they told me the information was incorrect when it wasn't! I was then told I wd be put thru to another manager and the wait would be ANOTHER 20 mins! I am entitled to this refund because Ryanair cancelled the flight. Will never use Ryanair again - I will go by train next time. I think they use these delaying tactics just to avoid paying people back.
| 1
|
Pegasus Airlines
|
Appallingly poor customer service and operations. Forced to check in in person at the airport. Rude customer service agents.
| 1
|
EasyJet
|
Appallingly slow check in from Madeira to Bristol in so much so that we had to rush once checked in to boarding gate to get on plane. With additional Covid checks now required open check ins earlier or have more check in desks open. Would have thought that was obviously sensible thing to do. Might be cheap flights but stillour hard earned money paying for them and no reason not to get an efficient service
| 1
|
Ryanair
|
Appantlly I didn`t check in online early enough so now I have to pay 55 euros to check in and stand in line with the people who are dropping off bagage. I will avoid Ryanair in the future whenever I can.Recived three emails about how I needed to upgrade my ticket which I didn`t. But not a single one reminding me to check in online hours before the flight.
| 1
|
Norwegian
|
Apparently Norwegian airlines requires passengers to know their luggage options at the time of the ticket purchase. I purchased a light fare and as I learned later it didn't include any luggage. I contacted Norwegian 24 hours before the flight and requested to change my ticket to include one carry on. They told me it was not possible to do the change over the phone but I could do it at the check in counter of the airport. When I came to the counter, the employees refused to change the ticket to include the carry on even though I explained that I won't be able to make it to a connecting international flight if I have to exit and pick up my checked bag. I tried booking a new ticket with the luggage on my phone but it showed as available but they said I could only do at the ticket office. The ticket office refused to do it. I was tossed back and forth between the check in counter and ticket office and every employee only pointed to my mistake at booking and refused to help. As a result I missed a connecting flight. If the customer service explained to me that this procedure would not be possible, I would just buy a new ticket with carry on luggage for $150 instead of spending $650 for a new international flight
| 1
|
Grupo IAG
|
Apparently flylevel.com sell flights from different companies. The company that my booking was with ('LEVEL Europe') went bust last year. So despite the website still operating and all I cannot use my May 2021 voucher or get a refund for it.
| 1
|
Norwegian
|
Apparently the airline thinks low cost means it ignores passengers and condescendingly reply to requests. If you dont order anything, there seems to be no reason for staff to interact with you. For a 7 hour London to New York flight you won't receive even a cup of water. If you order a meal, you will have to sit with the paper and plastic on your lap until you take it to a bin yourself or until staff eventually come around. When they do come around to collect trash, flight attendants seem to be unable to bend down to collect it. The bad service seems to be a combination of lack of training and inadequate staffing.The week before your flight, you will receive several emails asking you to bid on a premium upgrade. There appears to be no way to stop these emails. Given the poor quality of service given to the wretchedly poor passengers, first class flying really doesn't seem to guarantee better service.
| 1
|
Wizz Air
|
Apparently they don’t allow transits even if you have valid transit visa and this is not mentioned anywhere except if you fine read their terms and conditions on the website. I suggest everyone not to fly Wizz Air unless you have tourist visa or citizenship of that country you’re flying to. Also, someone told me food is bad but I didn’t get a chance to try that.
| 1
|
Grupo AirFrance-KLM
|
Apparently this violated the guidelines so let's try again with anything possibly politically inflammatory removed;Since the start of March I was fighting for a refund after they cancelled my flights. First they approved a cash refund, then sent me a voucher instead, then told me to request a refund on the voucher and finally today cancelled my refund request and said I already had a voucher. The stress of this is unbelievable, they are 100% breaking *************** and seemingly no one is intervening. Bear in mind they've received a *********** from the ************. Absolutely horrible, horrible company.
| 1
|
Ryanair
|
Apparently you need to pay for online check-in, so we decided not to do that. Worse, if you don't online check-in, you need to pay 55 Euros to check-in. What the actual …? Bringing this to customer rights court…
| 1
|
Pegasus Airlines
|
Appauling customer service. It's worth paying a bit more for a better service. Please avoid
| 1
|
EasyJet
|
Apple Pay is not working at the payment in the app. I've the app couple weeks but at the payment get I "configure" and when I ask the customer service, they said: " there's malfunction".Easy talks.Arrange IDeal payment please or make sure the Apple Pay is working with each card!
| 1
|
Ryanair
|
Apple inside The table, and The floor is moving when People walk by.
| 1
|
Ryanair
|
Application very easy to use, I had no problem with checking in like other people tells here. Flying to London was never delayed cause I understood delay means more money for the company.Experience is 4/5 it would be 5 but one of the staff was rude to me in flight FR5681 to Eindhoven. I gave him my phone opened with the boarding pass and my passport. He locked my phone while telling me that my passport is not open for him! telling me to stand in the line again and prepare my paper very unprofessional the guy was ugly short old guy with goatee beardI understand the company gives cheap flights but Idk if that guy is getting less paid than other staff
| 4
|
EasyJet
|
Applied for 2 different compensations as 2 seperate bookings made. Received one in the time frame they advised. Now both claims were put in on the same day, but I have yet to receive the 2nd claim. All agents have been as helpful as they can be, but the constant back and forth, waiting and being told various different explanations is quite frustrating.
| 3
|
Ryanair
|
Applied for a cash refund only to be offered vouchers. Despicable.
| 1
|
Lufthansa
|
Applied for flight cancellation compensation from Lufthansa for a missed connecting flight to Bucharest (due to a Lufthansa delay from London on 23 August) on 1st September and haven't heard anything since. Their customer service is disappointing and the complaints procedure is nowhere to be found!
| 1
|
Ryanair
|
Applied for refund about 3 to 4 weeks ago. I got email today with vouchers.I feel cheated. It was small enough money and had I have been offered a voucher at the time it wouldn't have bothered me.Aer lingus offered an extra 10 percent and this was the way to go instead of ramming a voucher down my throat.And your disgusting email with a vague threat of going to back of the queue. I now will persue my money. Would love to say I will never use again but this may not be possible.I will look for alternatives though! You're a disgusting excuse of a company!
| 1
|
Ryanair
|
Applied for refund got a voucher for one year.This is 3rd time they are scamming me with refunds.Avoid at any cost!!!!Apply for chargeback through your visa if you are in the same situation.
| 1
|
Ryanair
|
Applied for refund on 23 March, it's now 2nd June? Filled out refund form told full payment 5 to 7 days then 14 days then 28 days? Then no communication what so ever not even a voucher was offered. This company should be closed down till pay folk their good hard earned money back but instead it taunts them with advertising posts discusting.
| 1
|
EasyJet
|
Applied for refund on a flight that Easyjet altered my departure airport for and they dealt with it very promptly and professionally with 3 weeks. Had a few flights cancelled with both Ryanair and Easyjet this year and both have been very good in this very difficult time.
| 5
|
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