Airline
stringclasses 16
values | Review
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5.97k
| Rating
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10
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|---|---|---|
Ryanair
|
Applied for refund when our flight times were altered Recieved acknowledgement that our refund would be processed and back in our account within 5-7 working days and to my surprise given some of the reviews our refund was paid in 5 days
| 4
|
SAS
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Applied for voucher which is defined on the ticket as "SAS TRAVEL VOUCHER If you do not want to travel, you can cancel your whole trip and get a SAS Travel Voucher with the full value equivalent to your original booking". During processing the agent asked if I would just like the refund in cash instead. Turns out the cash back policies are for the tax only. Beware their despicable fine print!
| 1
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Pegasus Airlines
|
Appreciate that during COVID-19 things can be tough for an airline. However, Pegasus cancelled my return flight then failed to mention that they had some flights going back to the UK nor that they could help me with accommodation, food or lodging. They basically stranded me and left me to fend for myself without any support. Their solution was to offer a return flight in May, leaving me stranded for 6 weeks.This is a terrible company and without any responsibility for the people they carry. They have shown me that they genuinely do not care at all about any human being,I asked and pleaded with them to help me get back to my family and even then, they didn't offer a place on a flight back to the UK. Furthermore, they mentioned force majeure and government mandate as to the reason why they cancelled their flight. However, the UK didn't close its borders, so the flight back had no issues taking off and bringing people back to their homes and families.Pegasus are liars and a terrible company. I implore anyone reading this, avoid Pegasus no matter what and do not take a flight with this company. They are horrible and will leave you stranded as soon as anything gets remotely tough.I bought a separate ticket with Turkish Airlines and flew back that way. Funny how Turkish Airlines could fly back but Pegasus couldn't… Absolutely dishonest.
| 1
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Jet2.com
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Appreciated the assistance and support for my mother with limited mobility
| 4
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Wizz Air
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Approximately 30 minutes after purchasing tickets online for a round-trip journey from Bucharest to Malta (confirmation code: ZDYUTB), I realized that I needed to cancel the return flight and book an alternative flight from another airline for an earlier date. I promptly contacted WIZZ AIR customer service to explain the situation. The representative assured me that it would be acceptable to cancel the return flight and that I would be reimbursed in WIZZ credits. However, contrary to what I was told, the cancellation resulted in the loss of both my outbound and return flights, leaving me without tickets and without reimbursement. Since that time, over the past week, I have repeatedly called and emailed WIZZ AIR, requesting the reinstatement of the initial booking I paid for or, at the very least, a review of the recorded conversation to verify the misleading information provided by their employee. I would like to emphasize that, had I been properly informed, I would never have voluntarily canceled the flights, knowing it would result in such a significant financial loss.
| 1
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EasyJet
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Approximately 90 minute wait just to have someone time slicing between customers.
| 1
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Ryanair
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Approximately an airline.You must have a fantastic sense of humour to fly Ryanair.
| 1
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Grupo IAG
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April 15th flight 108 return 26th Apr flight 105. My mother and I flew from JFK to Dublin and return. We were in economy from JFK to DUB and in Premier class on the return trip. Both were great experiences and on Aer Lingus new A330. The food was excellent in both cabins. We opted for the succulent steal ($18) in Economy and it was delicious. Crew were lovely. On return we were in the new Premier class cabin. The crew the food the service was terrific. You really could not ask for more.
| 10
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Ryanair
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April 2019. I was traveling all around Scotland 3 weeks before by Ryanair flight. I didn't have access to a printer so I couldn't print my boarding pass. I got to the airport 15 minutes late or 1 hour and 45 minutes before my flight, only to find that they were hitting me with a 55 pound penalty. As a senior citizen, I pleaded my case with the ticket agent and she said it was policy not to waive the fee. Now keep in mind the 55-pounds was more than double the price of my ticket. So I said I'm better off just re-booking my flight and not paying the 55-pound fee.They said, "no you can't do that the flight is booked." However, if I pay the 55-pounds in addition to what I already paid for the ticket, they can find a seat for me. That was just terrible. They may have robbed me the 55-pounds this time, but do you think I will ever fly that airline again? No way! Not only did they lose a customer, but they lost any future business. Whoever the marketing person is who came up with that policy should be fired. It discriminates against Americans because we don't see this type of fine or penalty for not checking exactly 2 hours before a flight. I flew a different airline on the way back. It's their loss. Join the boycott and save other travelers from being robbed.
| 1
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Grupo AirFrance-KLM
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April 2022, baggage delayed and second leg of flight home cancelled.Booked onto a flight the following day but no assistance with booking accommodation.Since then I have emailed multiple times (about 20), was offered travel vouchers valid for six months which I declined as not appropriate. They stopped replying to emails and today they said they had no records of the claims. I think they have just closed the matter hoping they will not have to meet their obligations.I thought KLM was a reputable airline but will not be flying with them again.If I could given no stars, I would have.
| 1
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Pegasus Airlines
|
April 2022, my name is sean fal,I left London Stansted to dubai via Turkey, 4hours to Turkey and 7 hours to dubai, all together is 10hours.From London to Turkey we were not given water not to talk of drink or food for 4hours.From Turkey to dubai same no food or water for 7hours unless you buy onboard which I think its ridiculously bad.The back of the sit did not have a screen to watch film or maps for 10hours in total hours of flight.The flight wasn't comfortable at all, the sit was poor with no leg room.I will never go on such flight again in my life and I won't recommend it to any one.
| 1
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Turkish Airlines
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April 2024. Our Flight time with Turkish Airlines: 14:50. We arrived check in desk around 12:05 pm. The male staff at the check in said that one of my luggage was over the limit by 6 kilos. I said that I have already weighed it at home and our luggage allowance is 90 kgs as a family (me, my wife and my 4 months old child). The staff said that it will be per person 40 kgs and asked me to pay. Shortly after another female staff arrived and took over. She weighed my luggage again and started discussing the same issues. She did not give me any chance to rearrange my luggage, and just insisted that I should pay. Since my total of all luggage was less than 90 kgs, I refused. She took it very personally and kept discussing to the point where I would be late on boarding the flight. Despite seeing that I had a 4 months child with me, she showed no empathy and professionalism. After there is less than 1 hour to my flight, then only she checked in all my luggage and provided me a boarding pass. She clearly knew that it was almost impossible to reach the boarding gate as it closes 20mins before flight. As I was travelling with my wife and 4 months child it is difficult for me to make security check and immigration check within short time but I managed to reach there at 14:32 (18min before flight). I could see that people were still walking towards the plane to board the flight. When we arrived at the gate, all the staff just chose to ignore us. They had all agreed amongst themselves to ignore us and deliberately make us miss our flight. I stood there and pleaded and begged for help, but shockingly everyone just ignored us as if we were invisible. No one came forward to ask why I was asking for help. After 10 mins standing there one of staff came and told me all your checkin luggage are returned to belt number 3. After that I felt lost as it was very important flight for me and it resulted in mental stress for both myself and my wife. I then bought another ticket from Air India for the same day, but it resulted in financial loss as I had very limited budget and huge mental and physical suffering as I was travelling with my 4 months old child. I missed my flight because of the Turkish airline’s staff at check in and ignorance of their staff at the boarding gate. I asked Turkish Airlines to review the incident and refund my money. However, they have refused the refund saying that I was late to the boarding gate. They didn’t consider the fact that I was late due to their staff at the check in. As i am a regular traveler from different airlines and I really doesn't want to refer this airline to anybody.
| 1
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Turkish Airlines
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April 2024Our Flight time with Turkish airlines: 14:50. We arrived check in desk around 12:05 pm. The male staff at the check in said that one of my luggage was over the limit by 6 kilos. I said that I have already weighed it at home and our luggage allowance is 90 kgs as a family (me, my wife and my 4 months old child). The staff said that it will be per person 40 kgs and asked me to pay. Shortly after another female staff arrived and took over. She weighed my luggage again and started discussing the same issues. She did not give me any chance to rearrange my luggage, and just insisted that I should pay. Since my total of all luggage was less than 90 kgs, I refused. She took it very personally and kept discussing to the point where I would be late on boarding the flight. Despite seeing that I had a 4 months child with me, she showed no empathy and professionalism. After there is less than 1 hour to my flight, then only she checked in all my luggage and provided me boarding pass. She clearly knew that it was almost impossible to reach boarding gate as it closes 20mins before flight. As I was travelling with my wife and 4 months child it is difficult for me to make security check and immigration check within short time but I managed to reach there at 14:32 (18min before flight). I could see that people were still walking towards the plane to board the flight. When we arrived at the gate, all the staff just chose to ignore us. They had all agreed amongst themselves to ignore us and deliberately make us miss our flight. I stood there and pleaded and begged for help, but shockingly everyone just ignored us as if we were invisible. No one came forward to ask why I was asking for help. After 10 mins standing there one of staff came and told me all your checkin luggage are returned to belt number 3. After that I felt lost as it was very important flight for me and it resulted in mental stress for both myself and my wife. I then bought another ticket from Air India for the same day, but it resulted in financial loss as I had very limited budget and huge mental and physical suffering as I was travelling with my 4 months old child.I missed my flight because of the Turkish airline's staff at check in and ignorance of their staff at the boarding gate. I suffered huge mental and physical stress and I asked the Turkish airlines to review the incident and refund my money. However, they have refused the refund saying that I was late to the boarding gate. They didn't consider the fact that I was late due to their staff at the check in. As i am a regular traveler from different airlines and I really doesn't want to refer this airlines to anbody..
| 1
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Iberia
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April 22 2014 IB 3950 MAD-SVQ return April 2014. Although the seating and pitch on the A320-200 was very very tight the flight attendants worked hard to assist everyone with their luggage. Water in a cup was the only thing you don't have to pay for. The flight attendants were professional helpful and friendly.
| 10
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Grupo IAG
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April 27 2013 we took an A330 Airbus from Dublin to Orlando direct. The food was the best I have had on an airline. All flight attendants were cheerful and courteous. The only complaint is that at Dublin airport our boarding passes stated that the gate closed at 10.55 am even though our flight did not leave until 12.40 pm. I do not appreciate being given misleading information like that even if the airline is only doing it to get the slackers to show up on time. I say leave them a couple of times when they are late and they will learn to be on time and not cause the rest of us to show up at the gate only to sit for almost two more hours after already spending two hours going through security and customs! Also the seat cushions on the plane are getting too compressed to have a comfortable trip lasting 9 hours. The seat cushions should be replaced with new ones.
| 10
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Grupo IAG
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April 2nd 2013 Economy. BHX-DUB. This was my seventh flight with Aer Lingus and again they didn't disappoint. The cabin crew were excellent very friendly helpful and caring. The aircraft was an A320 and was clean and smart with the seats having good legroom and comfort. The flight was slightly late but the Captain was very informative and gave full route details. I can't comment on the food and beverages as I had none. Overall this flight was very comfortable.
| 10
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Ryanair
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Apsolutly terrible terrible airline to fly with. Very unhelpful staff and they will charge you for everything and anything it costs 55 pounds sterling to check in at the airport. Would highly recommend not flying with them.
| 1
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Ryanair
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Arbitrarily cannot check-in 2 hours before flight. I hate this company so much. Moneygrubs!
| 1
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Ryanair
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Arbitrary policies for carry- on. I had the exact same one on previous flight with Ryan air, fits the size and overhead compartment. The gate person decided that I couldn't squeeze it in, and charged me. At the same, a man with a large box was allowed on board. Pathetic and pitiful service.
| 1
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Ryanair
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Arbitrary systems, tricking their customers to pay fees instead of operating an honest business.
| 1
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Grupo IAG
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Are Lingus changed my flight from the afternoon to the morning which meant I had to travel to Heathrow the day before and stay the night. I put in a claim for accommodation, dinner, and seat reservations in early January 2024. I only got a reply in mid-March. The response denied my claim, and stated I should resend with detailed receipts--all of which I already provided. The webpage for claims is very basic and does not allow for explanations. Trying to go via Chat or X results in a delay of at least 1.5 hours and then no response. NB: I am a frequent flyer on Aer Lingus across the Atlantic. No longer!
| 1
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Ryanair
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Are Ryanair staff on the ground on commission? Going through reviews on different sites left by Ryanair flyers I really dont think they care at all. Experienced the most unfriendly, unhelpful and rudest ground staff in Lisbon. A lady late for boarding because of queues cut the line allowed by others flying later and shocking to everybody unashamed and unprofessional shouted at by the staff to go back in the line. My husband booked himself as priority and I didnt. When we got to boarding they demanded €45 for my luggage as priority even though it went into cabin. Or we would not fly! We had no problem going from London. Most unpleasant experience. We would much rather pay more to travel like people than £££££ and €€€€signs. Looking at other cases while waiting it came across as senseless hunting through the queues for the obvious vulnerable and gullible and guess who fitted that category. How long will this go on for?
| 1
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EasyJet
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Are all airlines the same?? We have to accept cancellations but what is completely wrong is when Easyjet Double charge for baggage! Two flights this has happened, listening to several people on our flight it was happening to alot of people. Why are we allowed to travel out of gatwick but when we get the other side the Spanish charge us?? what are we the customer doing wrong! its criminal there getting away with this. Anyone who thinks they'll get refunded for this you have no chance!
| 1
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Jet2.com
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Are flight was booked with jet2 for 345pm June 22ndFlight was delayed for about an hour which isn't worth writing about but then gate staff letting an intoxicated passenger on the plane even with them commenting on his violent behaviour hours before in the airport which resulted in having our flight cancelled due to this passengers behaviour escalating in the cabin with staff to be rescheduled for the following morning which was the day of the power cut with a further 7 hours delay so resulting in us loosing a full day of our holiday as we were 27 hours late arriving to our destination with no cases till half way through the holiday due to the power cut which we would have missed if jet2 staff would have stopped the passenger boarding the plane after they commenced on his violent behaviour previous is shocking they are not willing to take responsibility for this and no compensation is put forwardObviously passengers aren't their priority like the advert states!!
| 1
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Grupo IAG
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Are you Ryanair in disguise? No room cramped seats in economy yes economy'flew to vegas on smaller plane which was better 'poor poor food if it was food ? Couldn't check in online was left with a worrying last night in vegas when app says you may be charged extra 'also had layover changes from 2 hours to 5 .
| 1
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EasyJet
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Are you even working? Noone picking up the phone! Your customer centre is the worst! 3 hours waiting and nothing!
| 1
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EasyJet
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Are you kidding me? I was made to wait 40 minutes on the chat before somebody responded me. I had given up, but after 6 minutes without me responding (at that time I was on the phone), the chat agent closed the chat "for inactivity".By the way, on the phone I explained my issue to the agent and I was put on hold for 20 min
| 1
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Ryanair
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Are you purchasing again? Even with all the bad experiences, the company has a huge rate of bookings. Are you guys purchasing again with Ryanair after a bad experience? Why? Low price is everything? It seems to be that everybody complains but still use their service...
| 2
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Iberia
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Argentina has a taxation law regarding foreign currency. Which means if paying for excess luggage at the airport, you have to pay the fee + 7,5 percent on top of this amount.I have been to 16 countries with my dog, on 42 planes, and never experienced this fee to be paid at the airport though. It is paid for either through the app or through phone.When I checked in at EZE, Buenos Aires, heading for Madrid, they charged 67 percent tax. Which means Iberia put 59,5 percent in their own pockets. 210 USD, which is their current fee for dog in cabin, turned into 340 USD.It's been impossible to ask for a refund, as you only get no-reply, AI-generated answers on your claim.I've sent a complaint to ECC, and have also reported them to Policia Federal in Buenos Aires, which answered they take this very seriously.This is an excerpt from the email I received from ECC (European Consumer Centre):Hello,I understand your frustration. Unfortunately, this is not the first time I have dealt with complaints against Iberia. We must have tangible evidence that their arguments are incorrect, so that we do not have to send the case back and forth from the Spain office.I will let you know when I have sent the case over for evaluation at our cooperation office in Spain. Unfortunately, our experience with Iberia is bad, both in the form of them taking a long time to respond and of them trying all possible arguments on why they are not at fault.
| 1
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Vueling
|
Arlanda - Barcelona. First announcement for a delay of 1 hr then 2 then due to technical failure a new aircraft would arrive from Hungary! That one also delayed. Due to delay we did not get the extra space we had paid for due to overbooking. We arrived at final destination with 8 hour delay. No customer email to complain and no one to talk to. First and last time with Vueling!
| 6
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Norwegian
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Arlanda Airport. I would give 0 stars. Really bad customer service. Especially the lady at desk 20, 25 September around 12h. She/they really needs/need more trainings to be able to help customers and understand what she/they is/are doing…Really rude lady. I am six month pregnant with a toddler and you have to pay if you want priority boarding. I was almost the last person entering the airplane. Such a shame. Kids, old and sick people, pregnant woman should always be priority no matter which class you have booked. It's a matter of respect! Airplane was also very very dirty. Really Disgusting. Never again. Worse trip I ever had with an airline.
| 1
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Norwegian
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Arlanda Stockholm to Copenhagen with Norwegian. I have to say that it was one of the best flights that I have done. The boarding was quiet, the aircraft was really nice and clean and the customer service provided was excellent.
| 10
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Ryanair
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Around 3 years ago now I flyed with ryan air ,everyone says how it a low cost air line and its low in rating although we enjoyed our flight to ireland at a really good price and good flight although the food was exspensive and horrible no taste at all, but thats most airline food ? we had enough space and comfort also air line staff were quick on the mark to give us our orders also friendly and plesant. We would travel with ryan air again but not on a long haul flight would reccomend but not for a long period of time .
| 4
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Jet2.com
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Arrangements for booking flights was excellent as were the staff at both air[ports and the flight crew were helpful and hospitable. Unfortunately on the return flight it was delayed after boarding for 1 hour due to a mechanical failure ( including air conditioning) and as a result we had to wait on the tarmac at Manchester for 40 minutes until a gate was available. However this was no fault of Jet2 and the flight itself was easy.One comment I would make is that on both flights when the Captain/Chief Officer were making information broadcasts, they came over very quiet and indistinct.
| 5
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EasyJet
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Arrecife to Gatwick. The boarding at Arrecife was much improved from the last time. The Speedy Boarding line was clearly marked and queues were polite unlike the aggression I encountered last time from some people queuing in this airport. Boarding was uneventful and I found the exit row seat to offer brilliant leg room for my lanky frame. Seat was leather and a little firm although fine for a 4 hour flight. Trolley service was quite swift and the cabin crew were pleasant and cheerful. Announcements from the captain were a little hard to hear but their frequency was good and he was good at making up the delay and landing was smooth and on schedule. I have always had a positive experience with easyJet and will continue to enjoy my plus card benefits. The aircraft was just over a year old and very smart indeed.
| 10
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EasyJet
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Arrecife to Gatwick. The situation at Arrecife with Speedy Boarding is chaotic if you are at Gate 1 - you have to be bussed to the aircraft and it is no use paying extra for Speedy Boarding because it is a free for all. I have experienced this before and, being a Plus Card member, feel aggrieved that the conditions of my membership are not being met in full. That said, the flight itself was superb. The plane was brand new and the exit row seat I chose had brilliant legroom especially as you are not allowed to place luggage under the seat in front. Unfortunately, I had a seat kicking brat behind me making my usual forty winks impossible to achieve. Its response to a request from the parent was to bawl right in my ear! The seats are fine for short haul but a little hard on my backside and I reckon four hours is about maximum. Cabin service was exceptional and the frequent updates from the captain most informative and welcome. I usually fly Easyjet on this route and apart from the times Speedy Boarding has not been possible, the experience has usually been very positive.
| 9
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Jet2.com
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Arrival & take off times on both journeys was excellent always find jet2 a very good airline.
| 5
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Jet2.com
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Arrival at Birmingham - no land bridge, but metal staircase and a walk in the rain.Onboard announcements are much too loud and intrusive.Otherwise all is excellent.
| 3
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EasyJet
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Arrival check in excellent. Slight delay taking off but no fault of theirs and fully informed. Return flight also excellent. Luggage return quick. Have no complaints at all
| 5
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Jet2.com
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Arrival customer care efficiency ease of checkin ease of boarding friendly staffOn time
| 5
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Iberia
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Arrival to Miami from Madrid was 30 minutes early. The originating from Palma to Madrid was 35 minutes late in leaving, which gave me 35 minutes to board the flight from Madrid to Miami. Additionally, the computers in Mallorca were down, and all information was entered by hand. Check-in lines in Mallorca were long and slow, and I was happy we arrived 2 1/2 hrs early to Palma airport. Madrid airport is large and I needed to catch the train from one terminal to the next, then ran to the gate for boarding. I made the flight but my luggage did not make the connection. Once in Mami I received a text informing me that our luggage did not make the connection. In Miami the Iberia representive was barely helpful. She was given the text I received from Iberia. She was given my bag claim tickets, and my drivers license which contained my address for delivery. Only one of two bag claim tickets were entered, and my home address was entered wrong, both the street name, and city. Arrival into Miami was Saturday afternoon. It is now Monday and still I am without my baggage. It is very difficult to call Iberia by phone. Initially your information must be given by voice to a computer which more often than not incorrectly interprets your voice instructions requiring repeated attempts, then often transferring you to the incorrect department. Once connected to a live person, they only repeat the data that you can log on and see for yourself. No mechanism exists regarding confirmation of the location of your bags. While the Iberia staff are polite, they really have no mechanism to assist, and were unable to help. On the plus side the staff on the Madrid to Miami flight were pleasant, and the service was above average. I was very satisfied with the service on the flight. The food was below standards compared to the American Airlines flight from Miami to Barcelona. I consider myself a seasoned traveler, and this experience has been trying, frustrating and frankly unacceptable.
| 3
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Jet2.com
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Arrival was early on outbound flight & on time on way home
| 5
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Jet2.com
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Arrive on time - staff polite and professional
| 5
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Jet2.com
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Arrived 2 hours late both there and back, flight was a horror with many things happening.
| 1
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Vueling
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Arrived 2 hrs early, No gate number on ticket, flight not displayed on board, staff misdirected me to wrong gate, no boarding call. Missed flight. Terrible time.
| 1
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Jet2.com
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Arrived 3 hours before check in only to be told it would be at least another 45 minutes until check in opened. For some reason both passengers have to be present (unlike easyjet). However, brilliant service at check in when it did open. Lots of desks open at the check in so sailed through - well done jet2. Had to get a bus to the plane. We always book the front row seats but then have issues getting our bags placed in the overhead lockers. Flight was good as was the service, luckily we were one of the 1st served so they had food for us. The flight was smooth as was the landing but the usual delay occurred with a 55 minute wait for bags in Belfast. We were the only flight in and there still was the long wait.
| 4
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Grupo AirFrance-KLM
|
Arrived 3,5 hours in advance. We were one of the first people to arrive and line up for check-in which wasn't even open yet. Attendant forced the carry-on baggage of my partner (but not mine?) to be checked in because the "flight was overbooked" ( staff kept repeating overbooked). We've asked for an explanation why that bagged in particular was being chosen, but there was just brief "you have no guarantees" answer. We've later came back to try get answers and were told we could get the bag back! Waited for supervisor to show up and it turned out to be a complete waste of time. According to her we should have been asked to help with the fully booked flight and she was sorry that was not the case. Also she said that it makes no difference if we arrive early or last minute?! Among other things that made no sense. In the end, besides loosing the connection at the destination - what we most wanted to avoid by arriving early for check-in - no explanation was given and just more time wasted.
| 1
|
EasyJet
|
Arrived at 13h at Schiphol to fly at 15h. At 14h Easyjet cancelled the flight. I was there with my son and daughter with an organised programme for a short weekend. We had to book a flight 6 hours later and we couldn't fly together. It was very stressful and there were a lot of problems due to the late and separate arrival at Gatwick. Never again Easyjet!
| 1
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EasyJet
|
Arrived at 4 a.m checked in then discovered our flight was delayed by 7.5 hours. No staff to assist us, staff arrived at hour later, was told we couldn't back to our hotel as we had checked in, no lounge room access as no management to make that decision. I was therefore left to wait for 8.5 hours in an airport with my child who has autism and is highly anxious.I eventually booked alternative flights, as a result of this we have now been told that we will not receive compensation due to not being able to take the flight.I spoke to the BA staff on our alternative flight, they were baffled as to why the flight was delayed by several hours when Easyjet have plenty of aircraft.
| 1
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Vueling
|
Arrived at 4pm for flight from Florence to London Gatwick. Informed by staff flight diverted to Bologna. NOT A SINGLE APOLOGY. The staff were unhelpful, uninterested and quite simply a disgrace. They offered the absolute minimum information, and we had to ask numerous times to understand why there had been a problem, how far Bologna was from Florence etc. Highly stressful.On departing the coaches at Bologna, the information was unclear and mixed regarding whether we needed to take our baggage out of the coaches to re-check in. Some passengers therefore left their luggage on the coaches when they left. There was NOT A SINGLE Vueling representative at Bologna to guide us on what we needed to do and where to go.At check in at Bologna, the staff there had NOT BEEN SENT THE PASSENGER LIST. Therefore, despite having hours to do so, we had to wait over an hour for anything to happen.Finally, we reached the gate, and were told to begin boarding. This was now after 9pm. We got onto the bus on the tarmac to take us to the plane. We waited there in the heat for over 30 minutes. There were babies and old passengers really struggling. Again NO INFORMATION about what was happening. WHY WERE WE LOADED ONTO THE BUS? Now it was around 10-11pm. WE HAD BEEN OFFERED NO REFRESHMENTS AT ALL. Finally we were informed the staff had refused to fly the flight so we had to go and collect our luggage again. More confusion and lack of communication meant we were lost in a closed airport. NO VUELING REPRESENTATIVES. We had no idea where to go, or where to get our luggage.Finally, after running around the airport, we found our luggage, and began getting allocated hotels by around 11.45pm.We were allocated a hotel FlyOn, but the shuttle didnt arrive for over 20 mins, so we got a taxi to the airport. By the time we got there, a huge queue. The reception said they HAD NOT BEEN SENT A PASSENGER LIST, so rooms were being sold out. We were forced to buy a room through Booking.com in order to ensure we got a room. It was an utter shambles. We eventually got to our beds at just before 1am.The hotel, just like the Air France crew, and the airport security said they have had endless problems with Vueling. They said the airline is a nightmare.In the morning, more delays, more lack of information. Again, the Vueling staff when they arrived were uninterested, unsympathetic and quite simply rude. They treated us like wild cattle. It was disgusting.We were offered breakfast of a croissant and hot drink. NO WATER OFFERED! This is madness. And there were not enough croissants for all the passengers. So by now we had not eaten since lunchtime the day before.By the time we took off, nearly 15hrs late, WE HAD BEEN GIVEN NOT A SINGLE DROP OF REFRESHMENT, and we received NOT A SINGLE PIECE OF FOOD. We were treated like herded savages.On the flight, the captain did not allow any complimentary distribution of food. Water was finally offered, but this is standard on a normal on time flight anyway.THE CREW HID BEHIND A CURTAIN ALL FLIGHT AVOIDING TALKING TO US AND MAKING EYE CONTACT LIKE WE WERE INFECTED. Finally after asking 3 times to talk to the cabin manager she came out to talk to me, and gave forms to fill in to complain. She said she could do nothing else.Finally we landed having been delayed almost 15 hours, with no offer of food or drink, and having had to book our own taxis and rooms due to TOTAL AND UTTER INCOMPETENCE from Vueling.Never in all my years of travel (over 25) have i experienced anything like this. It was humiliating.FINALLY, I RECEIVED ONE SINGLE APOLOGY FROM THE ENTIRE VUELING STAFF. THE CAPTAIN AS WE TAXID FOR TAKE OFF.The general response was "just wait, this is what happens, this is normal".Disgusting. A disgrace.
| 1
|
Vueling
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Arrived at 5am for my flight at 7:20am in Barcelona airport with a taxi of 40€. I couldn't check in yesterday online through the app and asked to do this on the Check in desk. Once I was there, I was informed that the company decided to changed the aircraft to a smaller one, and thus 40 passengers including myself, were denied to board the plane. They provided another flight after 12 hours meaning that my second flight I had from the destination was impossible to reach, once I explained my situation they just told me to request compensation and they are not able to help me otherwise.An old couple next to us that meant to be flying to our destination from Barcelona because they had a fly back home to Latin America end up loosing that as well, they we're trying to explain than they don't have money to book another flights as their tickets cost over a thousand euros per person, and if they lose their flight, they will stuck in Europe. The Vueling staff again, they answered with a cold face that they can't do anything about it. No respect shown to them.And from here you understand how a horrible experience I had with your company.I am sure you lost 40 future clients.On top of that, the only way to request the compensation is through their website, that every time I tried, it keeps telling me that an error occurred, to try another time. I spoke on the phone with the costumer supplier that are unable to help as the only way to request compensation is on the website that doesn't work, very handy.
| 1
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Grupo AirFrance-KLM
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Arrived at Airport and got an e-mail 45min prior boarding that my flight was overbooked and I get a different flight in lower class and no luggage for the evening. My flight happened in the morning, however, without me. After that, KLM did not see any responsibility on their site, since they booked a flight for me at a different airline after that.Customer Phone support took me 55min in queue and several redirections afterwards.They sold more seats than possible and let me suffer for that. Also I had to pay for my luggage additional cost
| 1
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EasyJet
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Arrived at Alicante in rain at 0930 after a very early start. Made our way to the reps on the lower floor for transfer details. Surprised to hear that because of road works we couldn't be dropped off at the usual place but would be dropped off at the Madeira hotel and would have to walk from there. Not a problem as we knew that staying in the Old Town would mean a walk. Asked for a map to look at the best route to our hotel, but they didn't have one. They thought it would be a 6 minute walk or so but best to ask when we got there! Surprised at their attitude, they really couldn't care less. Apparently these roadworks have been going on some time so why weren't we told about it before? Couldn't get on the bus as no driver around, finally left after an hour and a half waiting! Got to the drop off point, and a group of us made our way in a steady drizzle into the Old Town and found our hotel. The room wasn't ready so we left our cases and went in search of lunch. Room still not ready when we returned so snoozed on the hotel sofa. Finally got into the room at 3.30pm
| 1
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Ryanair
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Arrived at Barcelona airport three hours before departure, went to the gate as announced. Two ryanair staff there. Waited for 45 mins, then they just packed up and left - no announcement, nothing. Entire plane full of people left wondering when and if there would be a flight, it was late at night so nothing open so couldn't get any refreshments. Eventually found out what was going on through the Birmingham airport website arrivals section. Basically left for over 3 hours, no voucher for a drink which we are entitled to. Tried to email to make a claim and i've just been brushed off twice with the most mind baffling weird emails - one told me i'd missed my flight so wasn't entitled to compensation - i was definitely on the flight, and the fact that they think i wasn't is a bit frightening security wise. I think the entire place is run by robots.
| 1
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Ryanair
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Arrived at Bari airport 3 hours before flight. They had urged us coming from London to be at the airport 3.5 hours beforehand so we assumed similar for return leg.Queued up. Got to the front then we're told check in only opens 2 hours before the flight. Nothing on the info screen suggested it wasn't open. In fact it said clearly where to go to check in.So came back an hour later. By this time three open check in desks had turned to one - and it was the priority desk! So the normal queue wasn't moving. Literally it didn't move for 20 minutes.Finally another desk opened but still waiting 50 mins after joining the queue.Just a joke airline.
| 1
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Jet2.com
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Arrived at Bristol Airport checking in was made very easy by the staff . The flight was on time and I was looked after very well by the stewardess.
| 5
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EasyJet
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Arrived at CDG for my luggage to come through soaking wet. Everything in it is soaked and unusable for my trip. Went to easyJet's complaints and they take no responsibility for water damage! They may as well have lost my luggage, absolutely useless!!
| 1
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Grupo IAG
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Arrived at Dublin airport 3.5 hours before the flight. My boarding pass did not issue on the machines and I had to queue for an hour only to find that the flight had oversubscribed and there was no seat left on the flight I booked. customer services was nil me and 8 other people were told to stand in the corner . This was Friday afternoon and we were being told they are trying to get us booked on alternative flights but the probability was low being a Friday . This was 1.30 and during that time no one came to give updates . Staff were changing shifts so we were clueless if anyone was dealing with us . After 2 hours I had the nerve to kick a fuss and demand attention . They were apologetic but there was a distinct lack of ownership in customer care.At 6pm I was told there was a flight available I had 25 mins to get through security and run to the gates which were the other side of the building .I made the mad dash pulled a hamstring in the process and limped to the gate just making the last call.To make matters worse when I arrived at the airport I waited over an hour and a half for my luggage only to find at baggage control my bag did not make it and I had to wait the next day where it was delivered to my door .Just an awful experience a complete lack of care and responsibility for the customer causing undue stress on my part and a vow never to use this airline again .
| 1
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Ryanair
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Arrived at Dublin airport today with my young child to fly bk to Athens Greece was at the airport 6.40 am the flight was due to leave 8.30 plenty of time to catch my flight so I taught,after having a nightmare also at airport security with not enough of lanes open with new year, s day chaos and then security checking my bags in which also nothing was found to be out of order got to the departure gate 5 mins after the final call along with 12 other passenger flying to Athens also we were told sorry nothing we can do by 3 people who couldn't even speak proper English we were standing there and watched the plane leave 35 mins later so an extra 35 mins to get young and old people down the stairs to the airline,but no sorry nothing we can do.on arriving bk at Ryanair customer service we were then just told its security, s fault as they had,nt enough lane,s open for the amount of people flying new years day ar you fkn serious absolutely no help from Ryanair just sent from jack to Jill all morning absolute joke I have never missed a flight in my 16 years living in Greece will never deal with Ryanair again also was charged 25e when flying from Athens to Dublin but was told by the staff today that that shouldn't of happened as I was priority tickets how in gods name is that possible to be be charged 1 way and not the other?????? Ryanair you fkn stink just like all your disgusting staff!!!!!
| 1
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Grupo IAG
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Arrived at Edinburgh Airport 2 hours and 15 minutes before my flight to London and connecting flight to Philadelphia. It took about 90 minutes to check in because the person managing our line was also the Manager so she was constantly going to other agents to help them.Of our 4 person group, 3 of us have yet to get our luggage because it didn't make it on the plane in time. Edinburgh Airport check in was so poorly managed and it should not have taken as long as it did to check in.
| 1
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EasyJet
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Arrived at Faro Airport from Liverpool Airport today and after a long wait transpired EasyJet knew a large amount of luggage had never been loaded on to the plane , but failed to inform customers so they could make plans.
| 1
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Ryanair
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Arrived at Faro Airport to see on the board Ryanair had cancelled its flight to Bournemouth. No help whatsoever. Arranged an alternative flight with Jet2 and will hopefully get a refund but they make it very hard such as nobody answers the phone. If you fly with them and anything goes wrong you are screwed. Never again even if its 99p
| 1
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Grupo IAG
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Arrived at Gatwick airport just in time to receive a text saying our flight had been cancelled. No explanation. Couldn't speak to anyone at Gatwick, couldn't speak to anyone on the phone for ages. When we eventually did get hold of someone then made us go to Heathrow but wouldn't allow us to fly back to Heathrow (where our car would then be without charging us!). We missed our transfer the other end and we ended up spending over £500 in extra taxis, extra car parking etc. We were told to submit a claim online. When we did this and tried to log in it says we can't as 'you have already flown so your reference isn't valid'. Ended up having to send a letter and heard nothing since. It's a shambles and I can truly say that they are the worse airline I have ever used and we will never use them again.
| 1
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Vueling
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Arrived at Gatwick at 7:15am with 10 high school students in tow - only two people on the check in desk. Get to the front of the queue an hour and 15 later. Told they have overbooked the flight and not only that, they've downgraded the size of the aircraft so we have to catch the 12:55pm flight. We eventually get on the plane and take off at 3:55pm. On our return flight from Barcelona we took off 3 hours late. A friend has had similar experiences with them and it seems from reading this site they mess things up with regularity. We tried claiming compensation but the number doesn't work. They need to be closed down.
| 1
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EasyJet
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Arrived at Gatwick for flight to Budapest. Baggage dealt with, get to security, pass doesn't work. Sent to get reprint to be told the flight is cancelled. Why accept our cases if there is no flight. Why send us info on food for a non existent flight....why tell us to get to the airport 3 hours early for a non existent flight?Just awful. Find an airline that actually cares about it's customers!
| 1
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EasyJet
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Arrived at Gatwick yesterday from Faro on Flight EJU8544 without the two golf bags that were checked in. Terrible service since. No response and now they do not recognise the reference number they gave us yesterday when filling in the lost bag form. No-one to call, no word from them and two very expensive bags with two very expensive sets of golf clubs never to be seen again apparently. I will not travel with easy jet again and will advise all my golfing friends against using easy jet too. It is an agonising process to lose your bags compounded by the indifference of easy jet to our plight. They don't care is the message I am getting.
| 1
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Grupo IAG
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Arrived at Heathrow in good time for flight BA57 to Johannesburg on 1 Jan 25. All checked in and waiting in Departure Area C63 - 1 HOUR before departure, I hear fellow passengers say the flight is CANCELLED! No explanation and no e-mail notification. Queue for Transport/Travel vouchers a mile long. Fortunately for me my daughter travelled back to LHR pick me up again.PLEASE CLARIFY Surely complete and thorough check on all planes done LONG before departure? If so, why is 'technical issue' only found 1 hour before departure when hundreds of passenger have been inconvenienced with travel, luggage, Passport/Security checks, terminal changes and three hours wasted and only then do BA discover a 'technical issue'!!??Would maybe believe this if not for fact that in January, 2024 on BA flight to SA - 4 hour delay sitting in LHR. Return from SA to London BA56 due to depart Monday 22 April - delayed - guess why - technical issues. Eventually got flight on 24th April!! Put in claim for this delay via Skycops and now, some 9 MONTHS later, they advise that although BA agree to the claim, HAVE NOT yet paid out. Is this true and, if so, why not? Obviously supporting national airline not a very good idea. The continued excuse of 'last minute technical issues' is wearing very thin! Ever since COVID BA has become an absolute disaster airline
| 1
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Grupo IAG
|
Arrived at Heathrow to fly to vegas but had to get a connecting flight to san Francisco so arrived at Heathrow checked the bags in and found at that the flight was delayed to 6:00 pm because it was held up coming back from Japan so waited and then joined a big queue to go to Vegas to get onto a bendy bus to go to the plane which was in another terminal. Ba told all passengers to go to terminal 3 and the plane was even not in that terminal. Then boarded the plane took off. the staff were rude to my dad because he asked for tea on the catering trolley and they only served fizzy drinks and water not hot beverages which they didn't mention so my dad waited for 10mins before he got served. Then we landed in Vegas airport and the cabin crew said "if you have a connecting flight go to the British airways rep at the desk and they will get you onto the connecting flight" by the time we got the bags and gone through immigration the flight had already boarded and when we got to the rep desk nobody was there so my sister and my mum tried to find people about what was going on about the connecting flight bearing in mind Ba where meant to be helping us and they did nothing at all. So we had to find a hotel and then my mum tried calling Ba to get us the next morning onto a flight to San Francisco but nobody was on the customer service line and said they were not available so we had to change the plan and move the rental car to Vegas as well as scraping the plans we had like we booked a hotel and sign in San Francisco and that was £200 gone. So thanks British Airways for running the start of my holiday I will not recommend ever flying this airline again.
| 1
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Lufthansa
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Arrived at Heathrow to receive the text message that Lufthansa had failed to load my suitcase and that I should go take this up with desk at Heathrow. No apology, of course, for Lufthansa is never sorry. After the sweaty squash of so-called business class (a sub-Ryanair seat with the only concession that the middle seat was unoccupied), this was the final reminder that anyone who books on this airline needs to have his or her examined. The only point in its favour is that Swiss, evidently part of the same group, failed to load my luggage on the way out, but did not bother to warn me. Eight weeks later i am still waiting for an explanation but, of course, none is offered.
| 1
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Ryanair
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Arrived at Kyiv Boryspil airport to travel back home to Ireland. We were not even allowed to enter the terminal by the man who was doing checks on the entrance. The person rejected to name himself or even to tell what kind of service he represents.He said that we don't have a valid visa to travel and the plastic card (my residence permit) is not a document. The person at the Terminal entrance took my passport and went away, on return he said that our tickets were cancelled and I can leave the terminal building.Customer support did not react to that saying that we have a record that you did not have documents, basically based on what that person said. The person at Boryspil airport wanted to be bribed to let us in and because we didn't give him the money he cancelled our tickets without any hesitation.Customer support closes the complaint automatically without giving the reason.
| 1
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Jet2.com
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Arrived at Liverpool airport an hour and a quarter before our flight - we live locally 3 miles away - and entered the Jet2 queue.Boarding passes and passports forwarded and then the interrogation - 'your passport is badly folded' said Jobsworth 1 - 'it needs replacing' (it expires in 2028 !).Next - boarding passes - 'we can't see the Jet 2 logo on these - we will need to reprint them for you'.More patronising - 'you're really late ! The flight leaves in an hour and security sometimes takes an hour and quarter to go through' said Jobsworth 2.Talk about being belittled and humiliated.Finally,thoroughly chastised (I am 68,my wife 74) and concerned we went to security - time through ? 75 minutes ? Er,no,seven.I thought I'd seen the end to all this bullying and talking down to at Manchester airport but,no,the Jet2 staff at Liverpool were just as bad as them in their prime.Do we get rubbish like this from Ryanair and easyjet ? No,we don't.Congrats to them on that.Very poor,Jet2,bullying of JD Vance levels for elderly travellers.I hope this is raised higher I really do.FYI we were travelling on the Madeira flight from Liverpool on 3.3.24 if you want to contact me.Unimpressed to say the least.Chris Henry,Liverpool 19
| 1
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Ryanair
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Arrived at London Luton airport that's a mess, got to check in, great staff, got to gate once again great staff & on time. Aircraft clean & tidy, lots of leg room on plane, cabin crew very friendly. Meals good. Arrived at Lagos Portugal on time, Lagos airport perfect, got baggage ok. Well done Ryanair. Wi 100% use you again.
| 5
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Ryanair
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Arrived at Malaga Airport to discover our flight to Bristol was cancelled? The airport was very busy,with hundreds of people boarding.Went to the Ryanair desk, only the find ALL (12) desks were empty(?) No Ryanair staff around! Finally we found a Ryanair representative `giving out` Claim Forms.Stating"what we could claim" No advice as to a flight home???This form included £400 each for the cancellation of flight? This lady directed me to the airport flight broker: Flyme. To get a flight home? The next flight was the following day at £300 each=£600 for two!!!As it was over 18 hours- we decided to go back to our hotel. This we did & got a room with evening meal. Costing £200. At 4-30am the next day we ordered a taxi back to Malaga Airport to catch our `red eyed` flight to Cardiff Airport (no Bristol flights available) and finally via our local taxi company-home!!! ALL this with no help whatsoever from Ryanair! When I submitted my Claim I was informedthat due to a French Air Traffic Control Strike I was not entitled to any compensation-even though the Ryanair Claim Form had `indicated` by " a pen mark" that I was! Hence, I took Ryanair to Court- this tookTwo Years to resolve! And I got my money back! No compensation due to strike. BUT, how come the rest of the airport was operating normally on that day?And that there was only one other flight cancelled on the flight board ? So, why did Ryanair cancel ALL its flights and dismiss all its staff: flight desks totally empty of all staff? It just doesnt make sense- unless there is another motive for this action that Ryanair has not revealed? All I know-is that I will never-ever fly with Ryanair again- NEVER! And I think the rest of the hundreds of passengers abandoned by Ryanair on that day will have the same conclusion N/B The date given is the date Ryanair settled my Claim. The actual event was 16/9/22 but the website does not allow me to put a date in over 12 months ago?
| 1
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EasyJet
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Arrived at Málaga airport to find no queue at the bag drop counter, and the clerk confirmed the flight was on time and told me the boarding gate. I went to the boarding gate 45 minutes before departure time and the flight was already boarding with no queue, although we were waitiing in the airbridge for a short time. This allowed all passengers to have boarded and stowed their cabin bags before the scheduled departure time and the flight took off promptly. It was the first time I had flown with easyJet since they introduced the non-reclining seats and I found the leg room much better and the seat more comfortable than the old ones. I didn't buy any food or drink onboard but the crew managed to offer two trolley services during the short flight which seemed very efficient. The plane landed 30 minutes ahead of schedule and there was only a very short wait to collect my bag. All in all a very satisfactory experience.
| 9
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Grupo IAG
|
Arrived at Orlando airport for our return flight home for 4 people with our 1st leg being American Airlines, bearing in mind our booking and payments were all with BA, never did we ask to fly AA. It took approximately 30 minutes to check in with the airline trying to charge each person $190 for each checked bag plus 2 sets of golf clubs. Eventually a supervisor agreed that the only payment would be the golf clubs. When we arrived back at Newcastle we only had 3 x bags and 2 x golf clubs!! The BA representative stated that the 1 missing case was now in Miami and should be returned the following day. As expected no contact from BA, so called them the following night to be told it had nothing to do with BA and to contact AA. These 2 calls took around 80mins but it was a total nightmare as the representatives did not want to know. We realised that 1 of the baggage receipts stuck to our boarding cards was actually for another passenger who was travelling to a Philadelphia not Newcastle. We have tried to get a response again from both airlines without any results. WE have now been home 6 days and still no sign of the missing case. Shocking customer service, excuses and blaming everyone but themselves!!
| 1
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EasyJet
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Arrived at Schiphol Airport with plenty of time to kill and waited in the departures lounge for my gate information. The very moment it was announced I made my way there knowing I had just 30 minutes before gate closure. Billboards on route were announcing a 15-20 minute queuing time. Queued for over 25 minutes to get through security's luggage, body scanners and customs checks only to arrive at my gate 2 minutes late and denied entry onto the flight.Thankfully I already had a second flight late evening as backup. Called easyJet and explained the situation and asked to get the evening flight bumped up to their 3pm flight. Told yes there was over 20 seats available but was advised I'd have to take it up with check-in staff at the airport as it was the cheaper option costing just £110, and told otherwise processing it over the phone would cost 2-3 times this.Gave up and now reluctantly having to wait for my evening flight. Customer loyalty with easyJet means naught. Transferring me onto that flight wouldn't have cost the company anything but the agent's time to process the transfer. No full or partial refund given for the flight missed. easyJet's prime interests lay more with other people's money than giving a good service.They're too money grabbing for me to continue to do further business with. Never seen any refunds or compensation in the past for flight's missed, delayed or those refused during the Covid period for not meeting certain requirements.
| 1
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EasyJet
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Arrived at Stansted for a flight to Prague with easyJet to find out it had been cancelled. There were no emails, no notification prior to our arrival. Staff weren't willing to help us. Just telling us your flight is cancelled and there is nothing we can do. Supposed to fly out on Saturday morning and fly back Tuesday afternoon. All they could offer us was a flight out on Monday for half of our party. Not willing to help us find alternative flights. Just said that we are on our own.
| 1
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Ryanair
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Arrived at Stansted on time had to get a connecting flight, Ryanair lost the entire planes luggage causing us to miss our flight, we only had hand luggage, which they made us put in the hold as we hadn't paid to take it on board, ( which we didn't know about), trying to get our luggage so we could've made our flight was a waste of time not one person would help, not even the manager. So for the privilege of theyre incompetance we had to spend 6 hours in a queue to be told we had to pay £200 for standby in the morning, spend the night in the airport. Now after being told we can claim the money back, twice they have blamed us, and keep stating it's our responsibility to be at the airport on time. Nobody seems to have actually read our complaint. NEVER AGAIN FLYING RYANAIR
| 1
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Jet2.com
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Arrived at Stansted to be greeted by a lovely young lady at the check-in. She was happy, jovial and very helpful and really got our holiday off to a fantastic start.Next, the air crew. Again, very friendly and helpful (the plane was half empty, so they gave us more of a personal touch) and was probably the best flight I've ever had and the most enjoyable experience I've had at Stansted.
| 5
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SAS
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Arrived at Stockholm Gate 9 13:09 from Frankfurt. Our SAS Scandinavian connecting flight to Helsinki is supposedly at 13:10 departure gate 10A, obviously gates are just next to each other. Surprisingly, a status "Gate Closed" at gate 10 was the only thing we saw. There's no aircraft. I wanted to convince myself that it was not even boarding time. But the fact is, our plane left us because SAS from Frankfurt flight was delayed. We were already at Frankfurt 8:00 for 10:40 flight and we didn't cause the delay of the flight. Can you just explain to us why do we need to depart from Stockholm by 16:15 when we were supposed to arrive at Helsinki 15:55? SAS, you wasted our time. You wasted a day that was supposed to be spent exploring Helsinki. The bad thing about this delay aside from waste of time, is that SAS has a bad, terrible, service. The employee (of SAS) at the gate 10 didn't even help us. When we tried to ask for help, she didn't even let us to finish our question. She just abruptly pointed (verbally, she speaks English so there's no language barrier, she's just lazy to help) the digital board as if it would speak to us. Thanks to a guy at gate 8 who helped us and told us the fact that our plane already left and we can go to SAS center at gate 1. What did we get at SAS center? We weren't booked to the next flight by the old lady and told us that the next flight is fully booked so we need to wait for the flight after the next flight. This is our first time to fly with SAS and will also be the last.
| 1
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Vueling
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Arrived at Vueling desk at Gatwick airport with a smart case that needed to be put into the hold. The person on the desk informed me that I could not book the case in because it was a smart case and not allowed. I informed her that there are no batteries in the case as all the airlines that I use do not have the facility. I also informed her that I had been using the case on Vueling for the last two years without any problem. With no batteries in the case, it should be ok, but she did not seem to understand. The Vueling site states (vii) Lithium batteries (in smart luggage, drones or other equipment) must be removed and properly secured for carriage in the cabin. Luggage that does not comply with these conditions will not be carried. I had no batteries in my case, it took 30 minutes, and a supervisor who eventually allowed the case to be booked in. Unbelievable that they could not understand that no batteries meant the electronics did not function.
| 1
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Vueling
|
Arrived at airport 3 hours before flight departed. Check in was open and had a queue of about 70 passengers in one line. Only 1 desk was open and took over an hour to get to us and we were about 10 passengers from the front. After eventually being seen by a rude staff, we found our 2 x luggage was 9.6kg and 10.7kg in total. He aggressively insisted that we pay 35 Euros for this instead of allowing it through. I insisted that I be allowed the curtosey of removing some non essential items. After reluctantly obliging, he still made us check our bags again and again inside the hand luggage box guide. Humiliating! Didn't have to deal with this at Gatwick. Only the start of our troubles. We were informed the flight couldn't fly due to wind issues - a lame excuse for overbooking the flight. Around 50+ passengers were kept waiting for about 6 hours. We kept asking staff who failed to speak politely in return and got very aggressive when all we wanted was an explanation as to why the flight was allowed to take off without us. Staff then simply called out the lucky few passengers names to collect boarding passes who were selected onto the flight. They required no identification whilst doing this. Complete shambles. No interpersonal skills and very poor communication. Would never fly with them again!
| 1
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EasyJet
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Arrived at airport at 3:30am (two hour drive) for 6:25am flight to find flight cancelled just after midnight. After waiting for customer services to open at 8am was rearranged onto a flight the following day. After pressing, EJ did at least arrange for accommodation overnight. 4 day trip turned into 3 day trip, lost £100 on room. On last evening, informed return flight cancelled as well. No available EJ flights until Monday to rebooked through Vueling (Munich to LGW via Barcelona!). Now EJ refusing refund of expenses and any compensation. They are fine when everything works, when it doesn't, they take Shithousery to another level. After the current debacle and widespread bad press, they surely can't survive and I'm not sure they will be missed.
| 1
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Jet2.com
|
Arrived at check in desk in Malta but it was closed. We were late due to our taxi being in an accident involving the police. Jet2 pulled out all the stops to get us and our luggage on our flight. Thank you.
| 5
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Vueling
|
Arrived at check-in passports and boarding pass on hand to be told (no explanation) that our booking had been cancelled. Forced to rebook (exactly same seats) for more than double the original cost. All attempts to contact vueling lead to the same dead end , they got your money and don't intend to refund it no matter what. These people are worse than criminals as far as I am concerned. I will never use them again, I would rather walk.
| 1
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Jet2.com
|
Arrived at destinations, on both outward and inward flights on time. Checking in and boarding handled efficiently by sufficient staff to do the job. Also treated with courtesy by friendly staff. We have flown with jet2 a number of times and will continue to do so as long as this standard of service is maintained. Well done Jet 2.
| 5
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Ryanair
|
Arrived at flight 40 mins before departure, but was not allowed to board, the door had just been closed and people were still hanging around on the stairs. Would be absolutely no issue in joining the queue with any other airline (they hadn't gone anywhere near the plane yet) but this would go against Ryanairs money extortion policy. Forced us to pay 200 euro towait 6 hours for another flight and miss a whole day in what was a rare 2 day trip away. The most killing thing of all was watching people still queuing in the stairwell for another half hour while we were not allowed to join them.Theres no point in complaining to or about Ryanair because as everyone knows, they dont care. They'll use every opportunity to extort money from you and keep your hands tied so that you cant do anything about it. That's the whole model.Ground staff wont help you because they're instructed not to. Staff rudeness probably stems from their own disillusionment with their employers horrible policies and having to deal with customers being rightly irate at being treated so poorly. Even in our case the lady at the gate knew how ridiculous it was but was not allowed to help us.The best thing you can do is to avoid them as much as possible and go with decent airlines that will at least try to help and be courteous, instead of taking advantage at any opportunity they can. Many people think their poor communication is due to incompetence, but it's not. It's very much deliberate to catch people out.
| 1
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Vueling
|
Arrived at florence a'port. When check in finally opened, told we had been rescheduled to fly from Bologna! Had to go through all procedures (check in/security) and bussed from the gate to Bologna, where we had to pick up our luggage and go through the whole procedure again. Very poor information from the airline and no assistance. 3 hours late arriving in UK.informed by ground staff that this is a common experience.......not made clear by Vueling when they were taking the money!!!
| 1
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EasyJet
|
Arrived at gate, final boarding call was still on all screens. Person at desk refused to let me on even though the flight wasn't due to take off for 20 mins and people were still getting on plane. Girl at desk then refused to give me her name to make a complaint. Does the senior management at EasyJet even read these comments? Or are they that much of money grabbing CEO's that they just don't care....
| 1
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EasyJet
|
Arrived at hotel at 03.30 this morning due to delays etcHotel ment to be a 4 starI would say more like a 2 starNo tea making facilities in roomHole in door3 small towelsSink unit about a foot away from toilet have to sit at an angleWalls dirtyOnly 2 plug socketsRust on towel railList goes onRang easyjet 24/7 customer services waiting for a call back after 8 as no staff to deal with itStayed in better 3 star hotels
| 1
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Jet2.com
|
Arrived at leeds, very short checkin queue seamless boarding, good service onboard, what more can you ask?
| 5
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Grupo IAG
|
Arrived at my holiday destination with a luggage delay of 3 days for 3 of the family members.Flight cancelled to Glasgow at Heathrow so rescheduled it to a later flight which was an 11hr wait rather than 2. Compensation from BA was a £10 voucher which was extremely poor - that was meant to cover us for breakfast and lunch. Nowadays you probably cannot get a meal for £10 and under, maybe 10 years ago. To make it worse, the rescheduled flight was further delayed.Something unrelated to BA, London Heathrow is probably the worse airport to stop at - so unorganised, passport/barding pass scanners defeat the purpose of efficiency as they always fail causing a pile up of travellers, and staff are extremely rude wherever you go.Why would anyone pay for this level of service?
| 1
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EasyJet
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Arrived at nice airport for flight back to Bristol At 10.30am Saturday morning with Easyjet, Got through to departure gate well on time and looking forward to retuning home when we got to the checking gate The 2 lady's didn't look in a very good mood looked us up and down and said your location form is not acceptable do it again so I tried to explain to the lady that we were returning to our home address but she just said sit over there your not getting on this flight my partner tried to explain but she was told sit over there and was shoved as this happened my partner said what are you doing you can't treat us like this and the lady said just sit over there you're not getting on the flight in the meantime another passenger who was in tears and was told the same was begging them to leave her on the flight but they were not interested by the time we redone the locator form 5mints we were told the flight is closed,My partner asked the lady for her name she said Stephane she would not give her surname and walked away.So we were left in departure helpless the young girl in tears was taken away but we refused to leave the only thing we could do was book a flight to Paris then on to Bristol as the next flight from nice to Bristol was on Tuesday unbelievable!!!.It cost £400 and 7hrs extra time thank god we got home but god knows what happened to the young lady in tears.This is an honest review and just think what could of happened if we had no money ETC..We were just left no help from anyone I will never fly with Easyjet again in my life and will never return to nice the staff are appalling at the airport Rude and heartless Please take note as this has happened to a lot of people I have since found out.
| 1
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EasyJet
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Arrived at security but our EasyJet boarding cards would not work at Gatwick security a worker informed us our flight has been cancelled and to go downstairs and talk to EasyJet but when we got there the only advice was to use the app and find a new flight. That was the start and finish of EasyJet help. Tried to phone no good just a virtual assistant which just said the obvious. Have applied for refund and compensation and did eventually find a human being who did try and help. But would you believe it not any help refreshment or sympathy apart from use an app and one EasyJet employee saying I can get a refund for the last minute cancelled flight but would not be entitled to compensation, when I challenged him he said his manager told him to say that. This is of course very untrue as we are due £220 x 2 =£440.
| 1
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EasyJet
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Arrived at special assistance checkin desk in Venice they where checking in people without board passes as well as special assistance.Flight was pleasant.Arrived at bristol airport medical bag with vital feeding equipment was not there to collect.Lost bagage desk covers all airlines appart from easyjet. Sent to easyjet checking staff did not know what to do and said fill a form online.I explained it was medical and I can't feed my child, they said I had to phone numbers of baggage claim in Venice number not recognised then suggested bristol number no-one answered. I have phoned every number possible and no-one can help. All I need to know is that they are trying hard to find this life saving equipment. It made returning from holiday very stressful.
| 1
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Grupo IAG
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Arrived at the South airport in Tenerife 2 hours before departure, Iberia had not opened the check in. Even with a full flight waiting, the usual check in process post COVID took place, with the usual errors in the paperwork slowing things down. Passing security was fine and Iberia had a lounge with 160 person capacity to serve drinks and a simple selection of cold food. Boarding was done by a 15 meter long bus ride as the plane was parked at the gate. Not sure why. The plane was a very new A321 neo, with 14 rows of club seating. The seat was ok for a 4 hour flight, but anything longer and I would expect club Europe to have more leg room than the couple of inch’s between my knee and the seat in front. Food and drink where very good, served with steel cutlery and glass tumblers. Good selection of wine to go with a above average salad. Overall it was an OK experience with a great cabin crew.
| 8
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Lufthansa
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Arrived at the airport 3.5 hours before take off. Already checked- in, bag drop took 1.5 hours, security another 1 hour, and there is the random boarding pass checkpoint that took half and hour, then I’m late for my flight! I was still 10 mins before take off by the time I reached the gate. But there is no plane there because gate has changed and passengers are supposed to get on a bus and get to a different gate. The agent at the gate told me to go to customer service. I waited in line for 1.5 hours to see one. And she told me there is nothing she can do and she keeps pointing finger to the Frankfurt airport, to United airline (the airline that I get the ticket for a flight operate by Lufthansa), and to me! She did nothing but pointing finger. My resolution was calling United and United put me on their own flight tomorrow. And I’m still out of my own pocket for the hotel because United is not the cause for the delay. Then, I need to retrieve my checked bag and the Lufthansa agent told me to go to bag desk. When I reached Lufthansa bag desk they told me to go back up and talk to the check in counter. And the check in counter told me to go to the customer service center. The Lufthansa customer service center were full of people, then a Lufthansa agent came out and tried to talk people away. She closed the customer service center door and gave everyone a quick answer to the question. My question for her was where’s my checked bag since I’m now leaving tomorrow with another airline. She said Lufthansa has a system and the bag follows wherever I go. So I told her I am flying with another airline and how does that connect with the system of another airline. She said the system can do that but that’s definitely a lie because I have an United agent on the line when everything happens and she told me she cannot see the bag on United system. So the Lufthansa agent just shut the door, lie to people to their faces and intimidate you to make you walk away. I went to the check in Lufthansa counter again and ask where’s my luggage. This time the agent ask how come my luggage is not with me so I told her the whole story again and her comment was what happened to my us on TV everyday and it’s just me being late so I make all these excuses up. In the end, she did told me I need to go to the United counter to have my bag transfer to the United system. I cannot understand how can everyone from Lufthansa so unhelpful and incompetent. And they worst part is they lie so that you walk away and said something untrue to make you feel bad and think they are not the problem. When there is such a long wait at the airport, they need to send out notifications to remind people to come earlier than 3.5 hours, which is already a lot and more than expected. They did absolutely nothing to help but lies, pointing fingers, pushing you around. I would rather not go to the places Lufthansa fly to than taking Lufthansa again.
| 1
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Grupo IAG
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Arrived at the airport 5 hours early due to an issue checking in online, 3rd in the queue we were told there was a tech issue with online checkin. We were called forward them oh my goodness we were there for 40 mins, no apology at all. The lady was obviously struggling, she had to ask for help 4 times. The queue beside us saw at least 35 people check in and go. We were so frustrated but to not have an apology was absolutely shocking. I was hoping to get an apology at least. Aer Lingus, Surely customers come first. Happy to share more details of my experience to help you improve the customer journey.
| 1
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EasyJet
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Arrived at the airport for my flight, which was already delayed by 30 mins. I get there and have lunch at Barcelona airport and am told it is delayed more. They gave little information and then it was delayed by 2 hours more. They say I have compensation but I have to go a locked off place at my gate like it is solitary confinement. I get there and there is one shop, little food and drink options. And to top it off I am delayed a further 2 hours and the compensation is £4! £4 THAT IS OUTRAGEOUS for a 4 and a half hour delay!
| 1
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Vueling
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Arrived at the airport on time for our 12.35 flight and was denied boarding because we were too late apparently. I then found out the plane left a full 1 hour 30 minutes after the original departure time.We went to customer service and they told me that their staff were on strike and all other flights that day were full or cancelled. We paid for another flight the following morning at 7am. Didn't get a text or a call with any information on any of this. Vueling are liars and thieves.I am currently out of pocket and stranded at Barcelona Airport for the next 18 hours because of their incompetence.
| 1
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