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Jet2.com
Arrived at the airport plenty of staff to help with booking in. Flights were generally on time although a slight delay coming home due to weather over mainland Spain. Cabin Crew friendly, cheerful and courteous. Reasonable selection of drink and food.
5
Ryanair
Arrived at the airport three hours early. Flight was delayed by an hour and no gate information was given. When gate information was given and we arrived at the gate, we were told we were at the wrong gate. When we arrived at the right gate, we were told that we had missed the flight. Physically couldn't have known this when no information was given to us. When this was explained to Ryanair's support team, they proceeded to tell me this was my fault, to get their earlier and that they wouldn't grant me a refund for the flight that they made me miss. They have now ignored 5 consecutive emails asking valid questions for clarification and have seemingly locked me from the section of their website that allows me to check the status of an open request. The worst customer service I have ever experienced. Unfortunately the company are aware that they are one of the only budget airlines available and can afford to continue offering the worst possible service. Avoid if you can afford to.
1
Jet2.com
Arrived at the airport to be greeted by a considerable number of very friendly, helpful staff. No queue to check in. Nothing seemed to be too much trouble and they were keen to explain everything.Boarding was well-organised, quick and easy.Plane took off on time. Loved the optimum amount of inflight communication at a pleasant volume. Some carriers constantly bombard with selling opportunities at high volume making my head ache & ears bleed.The best low-cost carrier I have flown with by far - thank you!
5
Jet2.com
Arrived at the airport to be greeted by a considerable number of very friendly, helpful staff. No queue to check in. Nothing seemed to be too much trouble and they were keen to explain everything.Boarding was well-organised, quick and easy.Plane took off on time. Loved the optimum amount of inflight communication at a pleasant volume. Some carriers constantly bombard with selling opportunities at high volume making my head ache & ears bleed.The best low-cost carrier I have flown with by far - thank you!See more
5
Grupo IAG
Arrived at the departure gate with 4 minutes to spare before the gate was due to close. The assistant at the boarding desk refused to let us board as we were 'too late'. This was strange as passengers were still queuing on the gantry waiting to board the plane. We were told to go to customer services....after walking around for around 10 minutes we went into the First Class Lounge' and we were told 'there is no customer services in this part of the terminal'! However the lady on the desk did make a phone call to customer services for us. Customer services called me direct, I explained our situation and they could not understand why we were not allowed to board. Strangely, without request, our flight cost was refunded immediately, however, we are still at a loss for the hotel cost. This was booked as a package deal through BA.....fast forward twenty minutes, it is now around 8.10am and we find a customer services desk in the main terminal. The lady here was very helpful and again could not understand why we couldn't board...First step, was to locate our luggage as this would have been removed from the plane as is I am lead to believe, the law, as plane cannot fly with checked baggage but no passenger. Ah, she said...your luggage is currently on its way to Iceland without you! So, no holiday and no luggage !We have made a formal complaint to BA with no response and a good few thousand pounds out of pocket.This happened towards the end of May and we still have had no official response from BA, just the generic 'Your complaint is in a queue'.Unfortunately, we will never book or fly with BA again.Customer services lady at Terminal 5 - 5 StarsBA customer services via email and official complaints - Minus 5 Stars
1
EasyJet
Arrived at the gate at 05:30hrs and wasn't allowed on the flight but the tickets said boarding finished at 05:30hrs. I appreciate they have rules but the flight wasn't until 06:00hrs so all the passengers could have been put on the plane (12 missed). Extremely rude and totally unhelpful staff, resulting in a female passenger being in tears. Staff massively in need of customer experience training.
1
Norwegian
Arrived at the gate in Barcelona TODAY with carry-on luggage, I did not yet have a boarding pass because they don't have on-online check-in ( another negative point). The gate agent told me that my carry-on was too heavy in Kilograms. I asked her if she could please convert that to pounds so I can ascertain what to take out. She said NO - DO IT YOURSELF! I said ma'am please, I just need help doing the math. She then said very rudely YOU NEED TO PAY $200 EUROS! I explained I didn't have $200 EUROS and she then went on a tirade stating that I was a quote " RUDE AMERICAN" I heard her also mumble a slur that the site won't let me post" and that she was denying me boarding -period. Now I was upset at what I believe she called me but no one wants to go to jail in a foreign country so I remained calm.... Now dumbfounded I'm like "denied boarding" over WHAT? I didn't yell, scream, wasn't threatening in any way. She had the worst attitude, as I went around to try and get assistance it was CLEAR that being RUDE is what they ALL do! It's behavior and talking to customers in a way that would NEVER happen in the U.S. Not over a carry-on!!!The police were no help, other agents were no help. I had to wake people in the states to try and call Norweigan customer service ( the person was in the UKRAIN and Also NO Help! ) The man said once she puts the comments in to deny boarding that's it. He said the only option was to wait TWO DAYS and get on a flight to LA! 2 DAYS!! So apparently there is no higher management at Norweigan, the inmates essentially run the prison and do whatever they want! At this point I miss this flight, I have my mom back home calling the US Embassy for assistance because communication with these people was an exercise in futility... They were the rudest "customer service " people I've ever encountered.. No one had any compassion, or understanding, they were like a bunch of robots! There is NO hospitality like that of the U.S. Our crazy country with all its flaws is still the best.I had to PAY for another flight to London for my connection.. ( which took me BACK to where I had the god awful experience in Barcelona to change planes...Once I arrived in London, flight was still there but gate was closed and they wouldn't let me on though I could SEE the plane... so now I had to get someone back home to buy me yet ANOTHER flight to get to the U.S which now involved going to Paris with a 15 hour lay-over!** I am sitting and will be sleeping in the airport until tomorrow as I type!!****There weren't any flights into Los Angeles given the short window of planning that weren't over $2K! So I now am stuck waiting in the Paris airport for 15hours, I have to fly into Las Vegas and then buy ANOTHER ticket to get to Los Angeles. All because ONE lady decided to ruin my trip over a carry-on bag. It was a horrific end to what WAS a great trip. I will absolutely NEVER fly Norweigan air in life.. I won't even get on a Norweigan cruise ship... After reading numerous other reviews I see the rudeness and attempts to fee gauge by the staff are the norm. Shame on Norweigan, teach, no DEMAND that your people have some human kindness for they too will need someone to extend it to them one day. I assume the Norweigan corporate folks never actually read reviews to see the repeated complaints about their staff & service. Never, ever again.
1
Norwegian
Arrived back London Gatwick - late 11.30. Picked up my suitcase from baggage reclaim - it was in a terrible state - there was a hole in the cover and the side was ripped open. I took photos. Went to report this to the Norwegian desk - all desks were closed. Had a 3 hour drive home. Reported incident on line. A claim form was sent to me, I filled it in and sent all necessary documents enclosing photos to their office in Norway 24th Sept with covering letter. Sent another letter 12th Oct asking why they have not replied. Now 1st Nov still no response. Sent them an email and they claim there was no report reference and the case was closed. This is a shame because their customer service lets down the staff on the plane who were very friendly and polite. I was very impressed with the service until I encountered the terrible attitude set by their customer service department.
7
Lufthansa
Arrived for the 1st leg of our flight to find it is delayed by about 40 minutes - not a problem as such. However, just before touching down in Frankfurt we are told that our connecting flight to Dubai at 14.10hrs is cancelled. We were told that rather than give out food vouchers whilst delayed, that boarding cards could be used and that a push notification would be sent to our mobile phone app. This never happened. Information wasn't exactly forthcoming, and unless you were a 1st class customer, Lufthansa had forgotten about you. If I had used a UK budget airline I could have accepted this standard, very surprised that a German airline sees fit to treat its customers this way. Never again!!
1
Grupo AirFrance-KLM
Arrived from Brazil into Heathrow and asked to be put on an earlier flight. (I was not confident enough to book earlier flight in case my inbound was delayed). The change was done without fuss or charge. I had important work in Amsterdam (photographing my first Champions League game) so the extra time was invaluable in terms of preparation time at the stadium. The flight itself followed the familiar format of a KLM European flight, sandwich and drinks served by as always friendly crew in a well presented 737 cabin. I have flown a lot of these short hops with KLM in the last 2 years and its a really nice way to fly. Flight was expensive but I did only book it 48 hours before.
8
Grupo AirFrance-KLM
Arrived in Amsterdam after a long and delayed flight. Literally ran to my gate only to find the flight was still at the gate and no one had boarded. KLM ground crew just went on strike. Two hours later and there is no news whatsoever. Flight was just cancelled. I called Delta (originally booked with Delta) and they didn't know the strike was happening. Called KLM 10.00am in Amsterdam and their service center is closed. Used the whatsapp to contact them and I was asked for ticket number, name and booking reference. Gave all info and an hour later, no response. Found an article online saying the ground crew is underpaid, overworked and just received notice that KLM is going to outsource their jobs. Clearly this airline is struggling financially and I highly recommend that you choose not to fly with KLM.
1
SAS
Arrived in Arlanda on 3 August at 7:30 am via United Airlines for onward connection via SAS to Oslo and on to Tromsø. SAS was unable to manage checked baggage transfer in the extended time it took us to get through passport control and security and walk from Terminal 2 to Terminal 5 - Apple AirTag showed bag in offload area while we waited. In Oslo 2 hours later I saw bag in same place. Got to Tromsø, saw that bag had gotten to Oslo by afternoon, in time for the last two flights of the day to Tromsø. Now, 24 hours later, I still see it in Oslo, even though a delayed luggage trace was initiated on arrival in Tromsø, so it failed to be loaded on the THIRD available flight (this morning). Apparently, SAS does not take seriously getting delayed luggage to its customers. And there is not a single human being to speak to through their automated system. SAS customer service motto should be "we'll get it to you eventually if we get around to it." Hopeless and frustrating.
1
Ryanair
Arrived in Bergerac on the 21st, but my luggage didn't. Bag was found at East Midlands Airport and sent out on the next flight, the 23rd. Ryanair arranged for a courier to deliver it to me. It's now the 27th and we fly back tomorrow......the bag is still missing!! Ryanair customer service is a disgrace as they are not interested in finding it. I rang the customer service number and said 'I'm a customer and need service'. I told him the bag wasn't lost, we knew where it was. I was told to fill in the baggage claim form (which asks for copies of receipts for the clothes in the missing bag!!) and was then told that because I verbally interrupted the customer service representative he was going to hang up....which he did. We have now found out that the bag is going to be delivered to our holiday address after we leave for the airport. Well done Ryanair on losing not only a bag but also another customer. In what world does Ryanair think that this is acceptable customer service. Thank you for a ruined holiday.
1
Jet2.com
Arrived in Berlin to find that our hotel booking had been cancelled by jet 2. Flights were ok. Now spent nearly an hour on the phone trying to sort it out. At this time not yet sorted. Lovely way to start our pre Christmas break
1
Grupo IAG
Arrived in Dublin for return flight to Amsterdam. We had no issues with the inbound flight. Ticket counter insisted that we pay for baggage when it was included in the price of the ticket and we weren't charged inbound. After calling for assistance it was straightened out but with an attitude. They treated us as if we were trying to scam them . The flight was canceled due to weather in Amsterdam. We were offered to fly to Brussels in 3 hours and take a bus to Amsterdam. They assured us aer lingus staff would assist in Brussels. We flew to Brussels. Nobody works there from aer lingus. No staff to assist. By the time slow baggage was received the bus left . We were directed to the swissport counter and were given a taxi voucher to Amsterdam for the 2 hour drive. When I asked where the aer lingus staff were who were promised to assist they laughed and said there is no staff they just say that. Weather happens. You can give timely gate announcements and rebooking without an attitude that it is the passenger's fault. You cannot assume every passenger is lying about baggage and then have an attitude when wrong. I believe this will be the last experience with this airline.
2
Grupo IAG
Arrived in Istanbul, flying Business Class (which turns out is a coach aisle with a board across the middle seat) and both pieces of luggage were cut through. Filed a claim damage report and 21 days later after futile attempts to reach someone who cares and an online site that loops you back to the beginning I have heard nothing. Think twice before booking this airline.
1
EasyJet
Arrived in Orly day before daughters 3rd birthday and our luggage has not turned up. Airport systems down and still no answers on what has happened. No birthday cards or presents for the morning including no clean clothes. Trip ruined and had to spend some extra money on chargers and tooth brushes but still no clean clothes. Only in Paris for 2 night's - easyJet are diabolical, will hope to never fly with them again and especially not for Disney.
1
Jet2.com
Arrived in Rome. No staff to unload plane, so had yo wait over 3 hours for baggage. Missed our pre booked transfer. Had to que a further hour for taxi, cost double of what our pre booked transport. Bad start to what should have been a nice start to holiday 😕
1
Grupo IAG
Arrived in plenty of time for the flight only to be told it had been over-sold. I was told I must go on standby, with no option otherwise. I was assured that my baggage would be on the next flight out (4 hours later) which I caught. On arrival in Dublin sure enough, no baggage. This is hugely inconvenient as I am away on business with no change of clothes etc. The staff at the desk were overstretched, and not very helpful. I travel a lot with Aer Lingus and I have to say that their service is getting worse each time I fly.
1
EasyJet
Arrived into Stansted on time from Edinburgh. EasyJet's ground staff then hung us out to dry - the flight was shorter than the 1 hour 5 minutes wait for the luggage. Just not good enough.Avoid EasyJet and avoid Stansted if you can.
1
Vueling
Arrived late and boarded a connecting flight to LGW . I have a front row seat and bags are in row 20 this I is because of efficiency in desembarking ….. I will need to go back to row 20 to get my back when all other passengers walk towards the exit !!!! Will not comment on the kindness of the crew
1
Norwegian
Arrived more than 2 hours before departure, checked in, went through security and waited in the lounge at Amsterdam Schiphol on November 7th. Shortly before boarding the gate was changed from D60 to M3. In the airport there are no signs to direct you to M3 and no staff could guide. To go from D60 to you M3 you have to exit through the baggage area and into an other terminal. Just saw the cabin door close when finally arriving at the new gate. Punctuality is apparently more important than checked in passengers! And Schiphol apparently shuffles low cost carriers around all over the airport in the last minute.Had to get a hotel for the night and buy an expensive last-minute SAS ticket to get home the following morning.
1
EasyJet
Arrived on holiday early September 2022 but my suitcase didn't until the evening of the following night. I put a small claim in on 23rd October for things I had to buy. It's now 2nd April and I've received nothing back yet! Disgraceful.
1
Grupo IAG
Arrived on my ba holiday and hotel did not have the room I booked tried to contact ba and the phone was cut off each time I phoned. I tried the online chat but again cut off. I had to pay for another hotel after checking out of original hotel and still no contact from British airways. Please do not use British airways they are a waste of time and they do not have any customer service if anything goes wrong on your trip
1
Ryanair
Arrived on time for gate closing, final call appeared as we were in the queue. People being let on as normal then when it got to us 'gate closed' 'gate closed' extremely rude and did not care at all. It felt like it was complete discrimination due to us being a group of young men.
1
Jet2.com
Arrived on time, cabin crew were helpful and friendly. Cabin clean, tidy and comfortable.
5
Jet2.com
Arrived on time. Friendly staff. Nothing to complain about. All good.
5
Grupo IAG
Arrived somewhat early for the flight and had to wait an hour for check-in to open as the queue continued to grow. However, check-in staff were friendly and quickly got through the line. A full flight so boarding was a tad chaotic moreso due to passengers not obeying the gate announcements. The flight closed up 25 mins after scheduled takeoff time (8.35pm) and consequently the pilot informed us we missed our slot and could not be airborne until 9.50pm Luckily, the situation improved and we took off at 9.30pm arriving in Dublin only 15 mins behind schedule. The senior cabin manager was delightful, accommodating and always smiling. Nice flight, efficient inflight service, cockpit updates and baggage delivered very quickly upon arrival. All in all a very good experience despite the initial delays.
9
Ryanair
Arrived this morning at Manchester airport and needed assistance from Ryanair. Shauna a member of the ground crew was there at hand to help. Both Sauna and her colleague bent over backwards to give assistance. I don't remember when I last got such genuine help and care, and not just from Ryanair but from any airline. I have noticed over the last couple of years a huge improvement at Ryanair when it comes to customer care. X
5
EasyJet
Arrived this morning the Mandarin Hotel. No pool its green with algi. No rep to sort things out. Was called 15 times.!! They decided to ignore us. 1 client disabled. 3 clients all payed for a holiday with a pool. No pool No rep. What so we do?So sat here in a dump
1
EasyJet
Arrived to easyJet belfast internationalTravelling to alacinte.Greeted by chap called Anthony.The most unhelpful guy I've meet in years,This chap is in the wrong professionShould apply to be a traffic warden
1
EasyJet
Arrived to get last flight from Prague to London and flight cancelled whilst we were at the airport. No representative to speak to, their London telephone number just rings and zero support provided.Next available flight is in 3 days as all others are booked, so we had a plane load of passengers with little idea what to do next.We have now had book a flight to Geneva and then separate flight to UK BUT….even though they have sold the tickets, it is impossible to check in online….so have oversold this flight to stranded passengers??? Will update if this is the case.Absolutely the worst UK airline which has fallen off a cliff for reliability and customer service!They want to maximise the planes, so there is little or no flexibility if something goes wrong. Hope they go bust!UPDATE - Got back eventually but flight between Geneva and London was 3.5 hours late!
1
Turkish Airlines
Arrived to the airport 3 hours early. Waited in line for the plane to board 1 hour late. Sat on the tarmac for another half hour. Arrived late to the gate, because of their delay. They did not hold the connections or assist passengers with navigating their massive airport. They then sent me to a hotel that they touted as 5 Star and stated that they would provide me dinner. Did not mention that dinner would be pre selected for me and that I would have to buy any drinks for 2€ . The room is at very best, 2 star. The staff at the hotel is largely very accommodating. Initially I was overlooking their disorganized loading and unloading the plane. The app that doesn’t work for me half the time, the on board entertainment that fails to maintain volume with the headphones they give you. I will never book another Turkish air flight again.
2
Wizz Air
Arrived with excess time, boarding was called and everyone rushed and got in line. A bunch of people had priority but there was no designated lane for priority nor was there anyone working aside from the gate to ask where to go. Some people waited in the spot that the sign said for priority but they were ignored. So they pushed past the line of everyone else and the gate agent helped them next. Which meant the rest of us with priority were left wondering if we should do the same? Chances are half of us had priority and it would feel fair to cut in line because of that. When I asked about where priority was supposed to have been as I was boarding, the lady just shrugged with an exasperated look. It was the most clown show boarding I’ve ever seen. Luckily there was still overhead space but I imagine many priority passengers had a hard time finding space. It shouldn’t be hard to make an announcement to explain what to do. Good news is the plane departed on time, shockingly but it was still an overpriced 1 hour direct flight at almost $150 with one carryon and a personal item.
3
Jet2.com
Arriving at Bournemouth airport, the ground crew welcomed us and made the whole check in so easy. The cabin crew were so friendly and calming throughout the flight, both there and back.
5
Jet2.com
Arriving at Bristol airport we were accompanied all the way to the plane by someone from special assistance. Flight was great. Unfortunately at Lanzarote, no one met us to provide special assistance. So when you need it for hidden disabilities its not a perfect service. But generally speaking Jet2 staff are great, helpful, polite and positive.
4
Turkish Airlines
Arriving at IST airport 3 hours before the connecting flight, checking failed, becuase of skipped 1st leg of flight. TK Ticket counter took more than 90minutes to come up with "fine" in amount 680EUR for 3 passengers! simply put extortion!!! Almost positive this was more than option to buy fresh tickets! I honestly think they stalled me for as long just to miss potential new flight with alternative airlines that was within reach if I had not spend hour and half for resolving that "never seen situation" of us skipping 1leg of connecting flight. 3 new tickets + taxi ride to other airport were cheaper! never again touching anything that has Turkish Airlines logo.
1
Jet2.com
Arriving at the airport, special assistance, Jet2 crew and onboard the aircraft. Jet2 crew members were happy and a very pleasant flight. Always use Jet2 never had any problems at all.
5
Jet2.com
Arriving in Newcastle 1.10am in 7 degrees and being dropped at the far end of the tarmac is a very shoddy way to treat customers. Also waiting in the uncomfortably packed bus for 20 mins with the doors open is disgraceful. Jet2 prices are on the high side and justify the use of an air bridge. Very disappointed
2
Ryanair
Arrogant and intimidating crue in Sofia. Dishonetly Wrongly working booking IT system. Fraudulent customer service.They treat people like worthless sheep. I paid all together 2,5 times for the same trip with 10kg luggage. It feels unsafe and unpleasant to deel with Ryanair and partners
1
Grupo AirFrance-KLM
Arrogant and noisy staff. Extremely old and dirty plane. It was a 6am flight and staff were super noisy chatting loudly at the back of the plane for the whole trip. Staff are also very arrogant and rude when you approach them to ask something. A Finnish women not speaking good English was treated badly and then ignored because of that fact. The plane is extremely old, it must have more than 15 years old and inside it looks horrible because it was also dirty. For a 6am flight that should have been disinfected and during Covid times this is unbearable.
1
Grupo IAG
Arrogant and rude BA staff at the gate in Heathrow demanding to forcefully hand over cabin luggage which is allowed onboard threatening to take people off the flght, delay the flight or cancel the flight altogether. Customer experience has reached new levels. Perhaps training for the BA gate staff nowadays organised by ex-mafia personnel. Even refused to tell their names to raise a complaint despite already wearing name tags. Probably should give them number tags, a bit like the riot police officers. I had to give one star since there was no option for zero. Trustpilot overall score 'bad' tells it all, doesn't it. BA world's most arrogant and rude airline.
1
Vueling
Arrogant company with no customer service.My flights were changed with a difference of more than 5 hours and the Vueling APP even said I could ask for a refund if the change was more than 5 hours. I marked the flights on the APP to refund and it went through without a problem and whenever I logged in my flight was marked as 'refund pending'.However, when I tried to call ( in total maybe ten times during a month) there was no customer service available in English or Spanish). You could only hear a recorded message giving options. Option 3 to speak to someone was available only in Spanish but when you chose three the call ended. I tried this many times. So, I tried e mail. For weeks there was no answer and then finally an anser saying that no compensation was due due to 'unforeseen circumstances'! I contacted the Civil Aviation Authority ( UK) who answered that yes, I should get a refund but that I should direct this to their Spanish counterpart ( AESA in Madrid) as the flight was departing from Spain. I thought I would try Vueling again in order to save time seeing as it had been supported by the CAA already. Vueling just send generic e mails within two minutes that the case had been 'analised' again and refused. So I will now write to AESA but what a waste of time. Vueling has been the worst Airline I have dealt with this year. Jet 2 were brilliant refunding Covid affected flights and Easyjet was not to bad ( it took 3 weeks). I gave up with RyanAir and accepted their voucher as they had similar tactics like Vueling but at least they offered the voucher. Shame as I always used Vueling for Spanish flights but never again. Even if it costs more I will choose a different carrier out of principle. This is the only way these arrogant carriers will learn.
1
SAS
Arrogant company. Must have forgotten all about customer service after years of getting govt funds.
1
EasyJet
Arrogant ground staff.Gatwick self drop off is a mess, you can be 2-3 hours in advance and risk missing your flight because surprise surprise when there are issues they will be always on time. But when they are late it's not their fault. Just some advice for travellers, the first flight in the morning get there early, on other flights you are in god's handsAvoid if you can afford other options.
1
Ryanair
Arsy woman at the airport made us pay 75 quid when the bag would definitely fit
1
Grupo AirFrance-KLM
Aruba to Amsterdam. Beware!! KLM sells seats with extra legroom (surcharge about 150$) which are located in the first row after a wall. They don't mention that they will install baby beds in front of you at this wall. Complaining about this the staff said to me that I booked for more legroom and I have the legroom under the baby bed. The parents of the children behaved like pigs, holding their bare feet on the wall and putting their trash everywhere. A child was banging a cushion several times on to my head but when the crew came by they were smiling and chatting with the family and playing with the children. When I complained again about my situation they told me in a rough manner, that they can't do anything for me. Never again.
1
Eurowings
As AC has given up this route, we again flew with this Lufthansa subsidiary from YYC to FRA and on to Venice. Boarding went smoothly as AC staff now handle this aspect for Eurowings, which they didn't do last year. The plane left and arrived on time which allowed us to make our connection with Lufthansa. Cabin crew were very helpful and fluent in both English and German. The seating in business class in 2-2-2 and the seats were very comfortable. As we chose the evening flight we were able to sleep for a number of hours. The seats recline into a fully flat position. Comfortable blankets and pillows were provided. The food was excellent with a choice of three entrees. A fairly good selection of movies was available. All in all, a much better experience than the one we had last year. Lufthansa must be having success with this route as there are now two flights daily from YYC to FRA. I find it curious that AC gave up this route.
8
Ryanair
As All others, got a voucher offered pr e-mail claiming refund. No way to contact them for refund in the link provided, so I used The complaint form instead, attaching my receipts. I gave them until 1st of May to answer. If nothing comes back I will contact EU or The danish authorities.
1
Jet2.com
As Always an excellent service
5
Jet2.com
As Always it was nice flights Jet2 !only on the way to IZMIR there was 2 hours delayed Jet2 should inform us either Text or email early !we should not come earlier to airport ! It was really long time we waited.
5
EasyJet
As EasyJet has a reputation that could be improved, I was actually pleasantly surprised how GOOD their service was.I was in Prague during the Ciara storm and was scheduled to fly back home that evening. I received a push notification via the EasyJet-app AND via email that our flight was cancelled. We panicked as we didn't know what to do. We couldn't reach EasyJet by phone and we were starting to worry.I then started checking the app and the email and we could easily reschedule the flight (without ANY costs) to the first available flight which was 2 days later. The possibility to book the hotel was easy accessible via a link in the email.We received another email saying they are about to arrange a hotel stay and would confirm after they've fixed it.A few hours later, I got a text saying the hotel was arranged. Arriving at the hotel we received vouchers for dinner and lunch as breakfast was included. On check-out date, they didn't charge anything and said EasyJet (will) pay for everything.That is what I call: GREAT SERVICE!
5
Jet2.com
As I always do before any flight, including Jet 2 I gave the hostess a note that I very rarely have laryngospasms. This was out of curstesy and was to stop them panicking if I had an attack. I deal with them myself. It resulted in over an hour delay before take.off while they contacted head office, etc. Ridiculous and was most unecessary!!!!!! Never happened before.
3
Jet2.com
As I always travel with Jet2 at least thee times a year I always find high standards with Cabin crew,good info on flight from Captain.Plans always clean
5
Ryanair
As I couldn't add one extra bag through the website because of a technical failure that wouldn't let me pay, I decided (after 4 days of trying) to call the customer service and add it via phone.I called the Italian customer service (basically 1€/min.), and was met by a very unpleasant woman saying that the website is working perfectly and that she could not add the baggage without charging double price because it was done via phone. I told her again that I have tried several times and that it does not work and then she just hang up on me.I am very disappointed by the service the website provided and more importantly how I was met as a customer. I will not pay any additional services for Ryanair on my journey now.S
1
Eurowings
As I couldn't check-in due to seat choosing as no seats are available even as I wanted random seat. When I called your Help Desk I was told it's normal situation and I have to do check in onsite for which I do not have time so I booked seat with more space for legs but I feel cheaten. No more Eurowings!
1
EasyJet
As I don't write many reviews I almost forgot to write this one, one I promised to myself I'm gonna write.So I had two flights with easyJet recently, just before the Christmas and 3 weeks later back from holiday. Both brilliant and mainly because of great cabin crew. Especially way to Prague on 23/12/19 was probably my best flight I ever had. All members of cabin crew were very professional, polite, helpful but also funny and create amazing Christmas atmosphere during the flight. I cannot remember names, but if is possible to say thank you this way, I'm so happy to do that.
5
Jet2.com
As I have a hidden disability I found all the crew members very helpful and understanding.
5
Jet2.com
As I have an ACL injury the crew tried there best to accommodate me
5
Jet2.com
As I have certain health issues Jet2 have ensured my transition at both ends of the journey go seamlessly. I don't look at other organisations, I think price is important but so is customer service.
5
Jet2.com
As I have come to expect , no hassles, on time fight, friendly staff, what more is needed?
5
EasyJet
As I landed in Barcelona airport, having flown with easyJet from Luton airport, my son and I realised that our luggage had not travel with us.For everyone to understand my review, I was born in Catalonia and my mother tongue is Catalan, which is an official language in Spain.As I approached easyJet Check In area at the terminal 2c, because there is no customer service in the luggage area, I saw a male easyJet staff, in his 50s, who I decided to ask about my lost luggage.As I am in Barcelona, automatically I started talking to this person in my mother tongue, Catalan. To my surprise, he, being extremely rude and in a dismissive manner, told me in Spanish that I was disgusting and rude to him and that he was refusing to help me or talk to me at all.I was lucky that next to him, the supervisor, who spoke Catalan and was very helpful and empathetic to our problem.Going back to the Xenophobic easyJet staff, he refused to identify himself when I asked him for his full name as I wanted to complain to easyJet.I find this event really upsetting, and I can't believe that easyJet allows Xenophobic people to work for them, especially as the company it is supposed to be an international company that serves people from many countries, with many languages, of all different backgrounds.This person has sullied the reputation of easyJet.
1
Norwegian
As I looked to book a flight from JFK to Copenhagen, I came across Norwegian and noticed that they were about $250 cheaper than the next leading airline, and offered a direct flight when the next expensive flight involved a brief connection. I came across some pretty negative reviews online and was apprehensive going into the flight. However, I must say that the flight far surpassed my expectations and I will be very likely to fly Norwegian again. I knew going into the flight that Norwegian does not offer complementary beverages or an in-flight meal without a hefty price, so I just made sure to grab a bite and bottle of water at JFK right before my flight and to pack my own little travel pillow (again, for $250 and a couple hours of layover saved by flying Norwegian, I can drop $10 on a sandwich before the flight and not starve, it is well worth it!). The flight was 20 minutes late boarding, though we actually arrived in Copenhagen on time. The flight itself was extremely comfortable. We boarded to music playing, they dimmed the lights quickly after take off, the cabin was pressurized at a lower altitude than most aircrafts are capable of which left me with very little jetlag, free and relatively fast wifi, and each seat was comfortable with it's own personal Android operating screen that contained several good movies & music albums to keep me entertained. All together it was a great flight experience and very impressive for the price, and one that I'd definitely recommend to others.
9
Ryanair
As I sat in my seat from bhx to alc yesterday, my view of the two rows in front, as well as my row, there was only one couple sat together, every one else was a single seat, but who were traveling with others located in different parts of the aircraft.So out of 18 seats ( 3 rows of 6 ) only 2 people had paid to be together.So just when O'L tells you he is a changed man, he go and does his new how can I P... off my passengers again sceme or could it be there is a new son of O'L arrived in the company. And they are lying when they tell the media you can book a seat for €2, they start at £6 and Finnish at £20.I have to say, I was flabbergasted at BHX when checking in with the new Ryanair system, weighting in your own bag, small Q to drop bag off, show passport. Then off you go. It was very easy, something I didn't expect from you know who.
1
EasyJet
As I sit here two years into regular business travel with easyjet, and yet again, from Birmingham to glasgow the board states the gate will be advised past the time the gate is meant to close .... I give up expecting my plane to arrive on time , I give up on expecting easy jet to put on on the boards that it's delayed or communicate when to expect the flight.Complete disregard for their customers and once I finish this job I will never use this company again.
1
Ryanair
As I sit in Lisbon Airport staring at an empty check-in gate hours after another ryanair flight was due to carry me to lands afar, I can all but wonder what hideous and despicable acts I carried out in my last life to deserve to suffer their service. Perhaps it involved an unsuspecting goat or other farm animals, too late to atone now though.. At least I can pass the time by attempting to dissect the worst aspects of their operations... let's begin.1) It all started what now seems a lifetime ago when sitting enjoying the sites of Lisbon City centre when my partner checked the Ryanair app out of mere curiosity to find our flight was delayed by over 3 hours. Inconvenient yes, but perhaps we could enjoy a few extra hours before heading to the airport? A quick chat with customer services should easily tell us if that's OK or whether we must be there for the original departure time. Maybe there is another hidden fee (Ryanair's favourite gut punch) so best be sure. After 20 minutes of fighting the customer service chat feature we gave up. A completely automated response to all questions, none of which related to the query at hand. Yes Skynet is here to ruin us all and its victory shall be swift.2) Fast forward to the airport - the main terminal looks nice but we get shuttled off to the budget terminal since Ryanair doesn't want to pay its fees. Fair enough, neither do I, hence this whole predicament. The queue to get checked in would have PETA protesting if we were lambs to the slaughter, currently I wish I had joined that line instead. At least that pain is done for the day (...)3) Past security, not fun but not the fault of Ryanair at least. The delay is over 4 hours now so a quick search online shows we are entitled to food and drink. Best find a member of their helpful crew who will be happy to help! A walk of all the gates though provides slim pickings... perhaps they don't want to help the people from the growing list of flights being delayed? When we did track down a member of staff at a gate, they responded as if I was asking them to manually check my prostate. We were quickly ushered through a gate to a Ryanair desk that could help (not with the prostate), only to find on going through the door that it was a one way trip - back to the initial check-in slaughterhouse...4) I feel by this point we all know what the response was at the check-in desk - go and ask at the gate of course. We tried to argue briefly but it's like farting against thunder. We took the tickets, we accept our fate. At least the comforting knowledge we received from the checkin desk that someone will come out and offer help from Ryanair back at the gate will keep us warm over the upcoming hours of woe. Hopefully we won't all trip over the numerous smiling and helpful staff there or be crushed in the stampede as the rush to assist us.5) Back at the gate now. Security was even better the second time around, apparently they don't like boarding passes being used twice. When we mentioned Ryanair though they seemed to get it. Not sure how many hours to go. Perhaps a member of Ryanair will come and offer assistance at some point. Perhaps even food. Or water. Even an update on the flight that keeps getting pushed further back. Perhaps I'll grow a horn and become a unicorn. We can only wait and see.Damn you Ryanair. You've hurt me before yet here I sit like an abused lover. You said this time it would be different. You promised to take care of me and make me feel special. But you don't change. Like a tiger can't change its stripes, you will always be the garbage at the bottom of the airline food chain, leaving me cold and alone on the overcrowded terminal floor. No more Ryanair, this time it is goodbye. Perhaps at the next price slash sale I'll check your horrible website and laugh at the fool I used to be. I hope you get the help you need. Because I deserve better. We all deserve better.
1
Jet2.com
As I spend a great deal of time flying to and from Tenerife I've found Jet2 to be practically comfortable with very friendly stewards and stewardesses.If you're going to tenerife try to fly in the air tanker which is a monster of an aeroplane flown totally by RAF pilots - which you can tell by the incredibly smooth landings!
5
Norwegian
As I started to read through these reviews I felt more and more angry as the SAME issues were happening with me. Had flights scheduled in October 2020 which got cancelled due to the pandemic. We were automatically given Cashpoints which we did not want.Now they no longer fly to/from the United States so I asked for a refund so I can actually use the tickets I purchased. I have now gotten their boiler plate email response twice, like others have attached photos of. This is RIDICULOUS and their customer service is awful. Like others have said, they have stolen our money and have no plans for us to fly with them. DO NOT BOOK.
1
Norwegian
As I started to read through these reviews I felt more and more angry as the same issues were happening with me. Had flights scheduled in October 2020 which got cancelled due to the pandemic. We were automatically given Cashpoints which we did not want. Now they no longer fly to/from the United States so I asked for a refund so I can actually use the tickets I purchased. I have now gotten their boiler plate email response twice, like others have attached photos of. This is ridiculous and their customer service is awful. Like others have said, they have stolen our money and have no plans for us to fly with them.
1
EasyJet
As I stood in line at the gate at Paris-Orly with my print boarding pass in hand near the top of the Speedy Boarding access, I was involuntarily denied boarding on the return flight to Berlin EJU4875 I had booked and paid for by two insolent easyJet employees who forced me out of the line so they could attend to their "ticketed passengers." Shocking, rude, but true! Incidentally, I had an important doctor's appointment the next morning in Berlin.Later at the easyJet counter at Orly, a customer service rep explained to the sympathetic employee I told my story to that when I had changed the date of my departure from Berlin to Paris from 08.11 to 10.11, a computer error occurred and their booking system had cancelled my return flight, unbeknownst to me. This was definitely the fault of their inefficient booking system and no fault of my own. The helpful customer service person added that I would most likely be reimbursed the full amount of the new ticket I was forced to book.For 141€ I was able to book a seat on the first flight out from Orly to Berlin the next morning and made it to my doctor's appointment. However, when I filed a fully documented complaint with easyJet for denied boarding under my rights in EC 261, sections 1,2, and 3, I was told that I was not entitled to reimbursement for the new return flight because apparently I had been "late at the gate." Rich, huh?When I complained a second time, referencing the robotic idiocy of the first denial, the employee who responded showed some sympathy (words are cheap!) for how upsetting it must have been to get this kind of slipshod and inaccurate response. My complaint was "escalated" to an "assessment team" for "further investigation." But after prompting that rep for a response to my renewed, more fully documented complaint after over four weeks of waiting, I received the same lunatic and irresponsible response as the first time around: "Apparently you were late at the gate ..." Can you believe it? I am truly persuaded that their assessment "teams" are powered by AI, or else the actual team players are so computer illiterate that they cannot recognize a computer glitch on their own system.I am revoking my easyJetPlus membership and will never pay for another ticket with this deplorable excuse for an airline in my life. For shame !!!Thank you for reading, everyone. I shall only add as a word to the wise that eJ makes it fiendishly difficult to find the proper web form (the only accepted way to file a complaint) on their website! More easy money for easyJunk.
1
Turkish Airlines
As I travel around a 100 days a year with work, I have learned that you can only truely learn the value of an airline when things don't turn out how they were suppose to. I learned this the hard way when I recently flew with Turkish Airlines - for the first and absolut last time.Our plane was cancelled due to rough weather (which by no means can be blamed TA). Instead of cancelling right away - as all the other airlines did in our terminal - they made us wait for 6 hours at the airport. Not once were we offered food, water ects and the TA staff present spoke among themselves that already within the first hour they knew that the plane was cancelled!After this we had to stay in CPH for the night only to learn, that TA only had us rebooked half the way to our final destination, and when we contacted their customer service (5 times starting at 06.00) they refused to help us with the connecting flight to Istanbul so that we could catch our main flight. My fellow passengers had to spend 400 euro each out of their own pocket (which TA now refuses to refund) in order to get on the SAME flight the following day.Add to this that the staff at the airport assured us compensation, which TA now refuses…In other words: TA might be a great choice when everything works, but I have yet to travel with an airline where the customer service was so terrible. Next time I want to fly low cost I will use a low cost carrier - at least there you get what you pay for. We have now contacted a proffesional law firm that deals with this kind and they have assured us that we are indeed entitled to a compensation - TA could have done this themselves and avoided this complaint!
1
Jet2.com
As I walked into Bristol airport to catch my flight, I had an anxiety attack. A lovely lady called Yvonne saw my distress and immediately came to help me. She helped me with special assistance (which I didn't know existed), all the way to the plane. She was amazing and helped to calm me. I was so grateful for everything she did. I had special assistance on the way back (and they were just as helpful), and can't recommend this enough to anyone who suffers with anxiety.
5
Wizz Air
As I was browsing through the additional services offered by Wizz Air, the Wizz Air website wrongfully redirected me while purchasing Wizz priority for my return flight and led me to purchase an additional baggage for my outbound flight. I tried to contact Wizz Air's customer service as soon as I completed the payment through their payment phone numbers but the operators refused to help me, arguing the website was working. I assure you it's not. I was using the Chrome browser on my desktop computer and the website probably messed up between different services I had been browsing. As a result, upon an expense of 26€ for my outbound and return flights, I had to spend a total of 34€ for Wizz priority and an additional 31€ for the wrongfully purchased additional 10kg luggage. Furthermore, no protection against the Covid-19 emergency is adopted in flight. Passengers are seated really close and the flight attendants do not warn those who are not properly wearing a mask. I will never fly with Wizz Air again.
1
Air Europa
As I was travelling within Spain I did not think I needed my passport, only a valid form of I.D. This company allowed me on the plane to depart but 3 days later would not let me back on the return flight without my passport. I was stuck on an island due to a 'policy' that is stated absolutely nowhere and that they didn't enforce for the departing flight, only the return one. Getting back cost me much more money and turned into a 14 hour catastrophe instead of a short 50 min flight. They are ignoring my emails about this and everyone was very rude at every step of the way.
1
Air Europa
As I was travelling within Spain I did not think I needed my passport, only a valid form of I.D. This company allowed me on the plane to depart but 3 days later would not let me back on the return flight without my passport. I was stuck on an island due to a 'policy' that is stated absolutely nowhere and that they didn't enforce for the departing flight, only the return one. Getting back cost me much more money and turned into a 14 hour catastrophe instead of a short 50 min flight. They are ignoring my emails about this and everyone was very rude at every step of the way.See more
1
Turkish Airlines
As I write this, I am still seething with rage at how terrible this airline is operated. They take your money, and when you have a problem they make promise that never get honored. Let me just tell you straight and simple, avoid this travesty of an airline.When you have any problems and need to contact their customer support, be ready for a lot of waiting. Their call center takes forever to connect with anyone, and whenever they tell you they will call you back, they never! When they promise "20 minutes tops to fix the problem then you can do the thing you want" it is never 20 minutes. Sometimes, it is never at all.I have contacted the cell center several times, once because I could not check-in via the app or website, and later because I could not add my infant to my ticket. The check-in issue I had to resolve myself by using a different device as they provide no help at all on that front. The infant scenario I was told I could add an infant at any time, but after 5 calls to them and each customer rep asking me to wait longer and longer before calling them back, I got very angry. Each time I was told they would call back, but it never happened. In the end I had to buy a new ticket and add my infant to it for it to work, but that cut it really close. What really had me seething was on my last call to them they said that they could mot find a record of anything sent to head office, despite my previous calls had the other operators saying they could see it and would put in urgent notes to expedite the fix. Pure and utter nonsense. The attitude of some of the operators was also grating, claiming how inconvenient it would be for them to file paperwork if they had to add the infant themselves. So what, it was annoying for them to do their jobs?And their app and website, Jesus. It barely works as there is always some sort of problem when trying to do something like reserve seating, check-in, or add additional baggage. It was as if they made some poor intern turn this system around as quickly possible so it was cheap and we all have to suffer the incompleteness of the entire experience.My biggest complaint by far is the lost and found. If you lose anything on a Turkish Airlines flight that reaches Istanbul, it is taken to Turkish Airlines lost and found but that is found at the arrivals baggage collection area. That means if you're only connecting via Istanbul, you would have to get past security and passport control to get into arrivals, speak to the people there to be told the item was missing suddenly and cannot be found, then you have to get passed passport and security again to go back airside to catch your connecting flight. Just why?Extra baggage is damn expensive as well! Cathay Pacific provides the same additional luggage addition at less than half the price! That is how bad TA is with their baggage prices. Holy moley!Oh and this is another thing. Don't connect to the internet at Istanbul airport. I have a name unique enough where I only ever use my middle name for everything, never have cold callers called me and used my real first name. The moment I connected to the internet there, a day after returning home I started getting cold calls using my actual first name, so I knew without a shadow of doubt my data was harvested in Turkey.Just do yourself a favor and avoid Turkish Airlines. The "best airline in europe" badge is full of crap and was probably paid for. I'd rather fly British Airways, that is how bad Turkish Airlines is. I'd rather go on a 14 hour non-stop hell flight with American Airlines than deal with TA again. If you value your time, money, and health, avoid.
1
Vueling
As I write this, I am still waiting (90minutes) to leave... Every 10 minutes the cabin crew is delaying the flight with 5 minutes.It was my first and surely the last time Mister Vueling!!
1
Ryanair
As I wrote before, I didn't received the ticket from my transfer from Paddington to Stansted. They say they couldn't help me that I couldn't not get another, and that they would refund me the ticket. On my transfer back from Shannon to Gatwick (which was also delayed), I showed my transfer ticket which I bought on the Ryanair's app to the National Express driver. He didn't accept it, telling that I had to have a paper ticket as the rest of the passengers. He literally threw me out of the bus shouting me that he was the boss in the coach when I asked him to contact his superior. I was in the airport today at 5pm and I will arrive home after losing the last tube, at 5am in a trip that is suppose to last four hours as much. I bought a most convenient expensive plane ticket departing in the early evening for this not to happen... It has been my fault for trusting again Ryanair. It won't happen again. I have complained to National Express and Gatwick airport for them to know how botched is Ryanair service.
1
EasyJet
As I'm a dual citizen, I was trying to fly outbound on one passport and inbound on another, which because of my nationalities makes more sense. The person who was trying to amend this for me kept going in loops amending the details wrong on both flights from which I kept getting emails, saying that my travel document is not valid. Having admitted defeat and having lost the will to carry the conversation on, for the sake of my sanity I have decided to use the same passport for both of my flights. Shame.
1
Lufthansa
As I'm writing this review my daughter is stuck in Munich airport after missing her connecting flight home to Australia.the staff are off no help,customer service which I got through too were no help.im thousands of miles away in a panic worrying about my daughter who now is panicking in a strange country this is happening right now
1
Jet2.com
As I/we keep on saying, Jet2 just does everything right!
5
Jet2.com
As Jet 2 lost my luggage some mouths ago after sending 15 emails with no response I then emailed Steve haepy they Ceo of Jet2 office thinking I could get this matter resolved only to get a phone call from jet2 to offer me £400 for £2500 wroth of clothes less than a year old then I said I don't think so then she says resend receipts then she email me telling me go to your insurance as I said I have irsh passport as do not need insurance in Europe so then nothing but over all I did expect little more professional from Steve CEO considering we're he started his business from home
1
Ryanair
As Ryanair is a discount airline you get what you pay for: small legrooms, narrow seats, trying to sell stuff on the plane and during booking and check-in, but this is acceptable within destinations in Europe. Be aware that there is no pocket on the seat back so you cannot put your small belongings anywhere during flight.However don't pay for extra services: we have bought priority check-in, but neither in Budapest nor in Billund was there priority boarding - in Budapest both queues boarded in the same time, in Billund there was no separate queues.When I contacted customer service about it, they were quite aggressive stating that according to their policy they don't refund. No apologies, no explanations, nothing. They sold a service which they didn't fulfill and I have to live with it. That's the reason of my bad evaluation.
1
Wizz Air
As Wiz Air changed our flight times, several times before went on holiday, we were unable to check-in online for our outbound flight from Gatwick, on a chat I was told to check in at the airport desk, we did and were handed our boarding passes. However on the return I again was unable to check-in on the app, so went to Dalman airport to check in at the desk, but the check in girl demanded we pay £90 to have our boarding passes printed. We were directed to a dodgy office at the Turkish airport and were told we could not get on the flight until we paid, there is a word for this, extortion! The scary man told us to call customer services and they could change the status to free printing, this was a lie, the person on the end of the phone was rude and said he could not do that, even if he wanted to. This happened to a few other people, including a young couple with a 4 month old baby, they simply did not have the money to pay. This situation was very scary, intimidating and unnecessary. I'm sure Wiz Air make a killing on this disgusting activity , taking advantage of people who are vulnerable as they are in a foreign country and would be stuck at the airport if they didn't pay.
1
Grupo IAG
As a (very) frequent traveller - I have flown BA many, many times over the years, usually without issues or problems. However, I am totally bemused by my latest booking experience. In October I booked two Premium Economy seats to Doha for April 12th. Having seen on the BA website that all Premium Economy seats include 2 hold bags, that suited me fine. There was NO OPTION to book hand luggage only. Imagine my amazement when I printed the confirmation - which indicated 0 hold bags, and hand luggage only!! What has frustrated me no end is that I have called BA at least 20 times (including being cut off 6 times) and got absolutely nowhere trying to get this changed. Two people I eventually spoke to told me they would sort this out - and completely understood and agreed with my complaint. I have also emailed four times - but again, no useful response. I repeat, there was NO OPTION to book hand luggage only seats, and the BA website specifically states that all Premium Economy seats include hold luggage. Absolutely scandalous that BA can not see their error. But as usual, the customer is wrong!
2
Grupo IAG
As a 30 year travel professional I can safely say that my recent BA booing was the worst service I have ever received from an airline, and I have flown with some awful airlines in my time. Our original booking was for a premium economy flight via Doha to Katmandu with short lay overs. Ended up with economy seats, 9 hour lay over in Delhi and having to fly a day early or 5 days late. Phone service is useless if you can find a number to call, and for some reason partly in Spanish. Absolute refusal to be if any help at all. And neglecting their obligation as stated by CAA to find us suitable seats on an equivalent flight with another airline. Utterly utterly useless.
1
Grupo IAG
As a Brit, I have continued to try to support out national carrier, but no more. Their service continues to go from bad to worse, with the surliest staff and flight attendants who seem to disappear the moment a flight takes off and then spend most of the flight chatting to one another whilst hiding from the passengers, and huffing and puffing and looking down their noses at you when you dare to push the service bell [waited OVER AN HOUR at one stage]. And you can tell how much they couldn't care less, because they do not even bother to respond to a single review on here. Fly with someone else, and avoid Heathrow at all costs as it is utterly shambolic. What an appalling welcome to the UK for tourists
1
Grupo IAG
As a Bronze member I am trying to book seats for my return journey. All I get is that there is an error. I think the error was mine for booking with BA. It is just ridiculous. How difficult should it be to reserve a seat.
1
Lufthansa
As a German I used Lufthansa quite regularly and during the last few years I was never happy with the value for money of my home carrier. That started to change from 2016 and now I have had another great experience with LH. Flown Hannover - Frankfurt - Miami and back Atlanta - Frankfurt in premium economy class. Short flight HAJ to FRA as usual, in time, small snack, nothing special, but its just 40 mins in the air. FRA-MIA on A380 premium economy. Thats very good value for money. Seats are spacious to all sides, IFE monitor is bigger. Cabin is seperated from economy class. Food is economy class food but served on porcelain. They serve two meals on that flights, both of them have beem surprisingly good. Beverage selection and IFE have been good as well. Staff helpful, friendly and professional. Flight was on time. On the way back from Atlanta it was an A340, cabin was not clearly seperate from eco class, but seats and food have the same comfort as on the A380. Flight was also on time. The only negative thing was that both flights have been heavily overbooked. On the way to US they announce at the gate that every business class traveller which would downgrade to premium economy would get 800 Euro. So far so good, but actually the rate difference was 900 Euro per way (at least what I got offered). On the way back they offered all passengers at check in which volunteer to fly next day 800 USD. However especially on US flights I see that happens regularly, so no big deal as long as they find volunteers.
9
Norwegian
As a Norwegian citizen, I apologize to the world for this horrible excuse of an airline. It's embarrassing. This must be Europe's worst airline! They lost my luggage! They are almost always delayed and doesn't give any compensation or refund. Well they claim that they do offer refund, but you have to contact them with e-mail. When you finally get their answer after weeks or months, they tell you "no" and tries to justify why they aren't required to refund you. Doesn't help that the "service" people at the airport have horrible attitude when asking for their help. One of your "service" staff members shouted at me because I refused to pay extra, because the luggage was some kilos below the maximum weight, not above. They don't want to refund people's tickets, even during this corona virus period, when people really need to get back home. That says a lot. I would give them -10 stars if I could. Please avoid this non-caring horrible airline.
1
Ryanair
As a Passenger who is an amputee i was treated worse than cattle i will never use again
1
Ryanair
As a South African citizen, learning what recently happened (illegal denial of boarding based on an Afrikaans test) with Ryanair passengers flying to the UK- I am boycotting this airline FOREVER!!! Boycott fascism and apartheid!!! The entire C-suite and everyone responsible should be fired! A total disgrace!
1
Grupo IAG
As a Spanish born individual living in England, I have been using British Airways for over 3 decades, multiple times a year. On 12th January 2023 I booked a flight for my son and I to go to Alicante. However, I was informed on the 17th January 2023 by my doctors that I am unable to fly due to an elbow operation I have had. As a result I decided to give my ticket to my daughter, calling up the Customer Service team for British Airways to make the change. On the 18th January 2023 they took my enquiry call. There seemed to be some speech delay in the call, which presented a small bit of difficulty, however I also struggled to understand the support staff member on top of this delay. When requesting to change the name on one of the tickets to my daughters name I was told this is not within the policy, and that I would need to cancel the ticket and rebook it. I was encouraged to divide the booking so myself and my son were on two different booking reference numbers. I accepted this and was then asked if I would like to cancel the booking. I insisted I would need to know the total of the refund. It’s lucky I did ask to check this, as I was then informed it would be roughly £9.00. The total cost of my booking was £394.64, which comes to £197.32 per passenger, leaving my refund total at less than 3% of the value of my purchase. This is despite the seat not be abandoned. According to BA policy, all I am entitled to out of a simple change of name is less than 3% refund even when I’m buying the ticket right back then and there on the phone (probably for more money than it was worth a week ago).
2
Lufthansa
As a Star Alliance Gold member, I've been a huge fan of Lufthansa for years. But my recent experiences of Lufthansa have been nothing but abysmal, making United shine in comparison. They have slipped to the level of Ryanair and Easy jet, charging extra for seats when buying a $3000 ticket? And it just so happens that the only department that doesn't have a phone number to call is the one that allows you get reimbursed for lost luggage? A very sad testament about how much they care about their customers. Last time I've flown with Lufthansa.
1
Turkish Airlines
As a Turkish Citizen, I had serious issues with TURKISH AirlinesSummary1. On 8 April 2023, during my flight from Istanbul to Manchester with Turkish Airlines, I discovered severe damage to my luggage and reported it at Manchester Airport.2. On 16 April 2023, prior to my return flight, a report was filed at Manchester Airport stating that the luggage was damaged. This damage had already occurred on 8 April 2023 in Istanbul by Turkish Airlines.3. Each time I wrote to Turkish Airlines, they insisted that the damage occurred in Istanbul. Despite requesting evidence, no photographs or signed documents were provided.4. The arbitration panel ruled that Turkish Airlines must pay compensation, but they rejected this decision and took the case to consumer court.5. The consumer court appointed a Civil Aviation Expert, who incorrectly claimed that the damage appeared in Turkish Airlines' computer system and that the authorities at Manchester Airport could not have seen it.6. The expert based his judgment on the record of damage in Turkish Airlines' computer system, claiming that the Manchester authorities could not have been aware of it. However, this assessment contradicts the standard procedures in the aviation industry, where passenger and baggage details are sent to the arrival airport before every flight. As a computer engineer familiar with aviation web software, I was taken aback by this inaccurate assessment. The mere presence of a damage record in the system is not sufficient; it must be supported by additional evidence.7. Turkish Airlines failed to provide any tangible evidence when I requested signed documents and photographs. It is standard procedure to create a damage report and take photos of damaged luggage, but these procedures were disregarded, and my rights, as well as those of other passengers, were ignored.8. The absurd actions of Turkish Airlines over 2400 TL compensation have left me in shock. This is not about the money. Due to the court process, which required me to travel back and forth, and other expenses, I have already spent over 15,000 TL. Had I known from the start how complex and exhausting this process would be, I would have preferred to avoid it entirely. Now, I find myself disheartened by Turkish Airlines' attitude and the illogical report prepared by the Civil Aviation Expert. This experience has caused me significant financial and emotional losses far beyond just a compensation issue.9. I observe that Turkish Airlines' approach has caused significant harm not only to me but also to many other passengers. Furthermore, if senior management is unaware of the ongoing issues, this is a clear sign of a lack of oversight. Such problems can severely damage customer trust and satisfaction. If senior management is unaware of such injustices, it is evident that internal auditing and customer service mechanisms are not functioning effectively.10. Civil Aviation Expert's Report and Claim of Jurisdictional Incompetence:The consumer court appointed a Civil Aviation Expert to assess the situation. This expert stated that "the luggage appears damaged on Turkish Airlines' computer system, and the authorities at Manchester Airport couldn't have seen the damage." Furthermore, the expert argued that "since this is an Istanbul to Manchester flight, Turkish courts have no jurisdiction." This assessment was both legally incorrect and factually inaccurate. While the luggage damage may have occurred in Istanbul by Turkish Air Lines after I gave my luggage to them without any damage, I handed my luggage to Turkish Airlines in perfect condition at Istanbul Airport. Moreover, all information regarding passengers and luggage is transferred to the destination airport through WEB SERVIES before each flight. As a COMPUTER ENGINEER with experience in civil aviation web software, I am very familiar with this process, which made this flawed evaluation all the more surprising.Turkish Airlines' Global Advertising and Customer Satisfaction:RATHER THAN SPENDING MILLIONS OF DOLLARS ON FOREIGN SPONSORSHIPS FOR BRAND PROMOTION, TURKISH AIRLINES MUST PRIORITISE CUSTOMER SATISFACTION AND PREVENT SUCH UNJUST PRACTICES. THE INCORRECT PRACTICES AT LOWER LEVELS OF THE COMPANY ARE SERIOUSLY DAMAGING ITS REPUTATION AND COULD LEAD TO EVEN BIGGER PROBLEMS IN THE LONG RUN.
1
Ryanair
As a US resident, I had the bad experience of being stuck in isolation in Italy because of covid. As a consequence, I was unable to make it for my Ryanair flights within Italy. I tried to reach out to the company several time to inform them about my situation. After several attempts using some kind of useless robot on their website and talking to representatives on the phone, they don't seem to have or want to put in place any customer-friendly measures in this already stressful situation. I felt totally helpless and I am socked by how they dealt with the situation. I would recommend you use low-cost airlines other than Ryanair for your next trips.
1
Vueling
As a collegue flight attendant I have request 4 refunds for standby tickets last 6 month that I still havent received. I have sent several emails but none has been answered. Come on..! be nice to your colleagues, what can I do?
3
Vueling
As a company Vueling Airlines obviously don't care about passengers. Tiny seats, poor legroom, no refreshments of any kind during a 4 hour long flight. We have seen the flight attendant while boarding and disembarking the plane, they were nowhere to be seen during the whole flight. There wasn't any entertainment nor screens with our flight route. in addition, the plane seemed to be very old.
1
Lufthansa
As a customer I have never been treated with such disregard as I have by Lufthansa and their Baggage service. I have been on the phone 20+hours over the last two weeks trying to get a resolution to our missing baggage. We have Apple Air Tags on our bags and have informed them every time of their location. Every time I call I get the same response, the bags made a trip from Munich to Sofia and that's the last it was updated. Every time I tell them the baggages never left Munich and say "yes the flight was cancelled" and day they will update the system but I still get the same response every time. We were asked to submit an inventory list to help locate the baggage because apparently GPS trackers aren't relevant enough, and it's been 3 days without a response. This was our first trip for our adoption and the travel was the worst experience either of us has ever had.
1
Lufthansa
As a customer I have never been treated with such disregard as I have by Lufthansa and their Baggage service. I have been on the phone 20+hours over the last two weeks trying to get a resolution to our missing baggage. We have Apple Air Tags on our bags and have informed them everytime of their location. Everytime I call I get the same response, the bags made a trip from Munich to Sofia and that's the last it was updated. Every time I tell them the baggages never left Munich and say "yes the flight was cancelled" and day they will update the system but I still get the same response every time. We were asked to submit an inventory list to help locate the baggage because apparently GPS trackers aren't relevant enough, and it's been 3 days without a response. This was our first trip for our adoption and the travel was the worst experience either of us has ever had.
1