Airline
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EasyJet
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As a customer of easyJet for quite some time now, I want to share my honest experience with potential new customers. While I have been a loyal and supportive customer, I must admit that I don't always feel valued by the company.For instance, I decided to upgrade my experience by joining easyJet PLUS a few months ago, hoping for some added perks and appreciation. However, I haven't felt the level of recognition I expected as a loyal patron.Recently, I had to change my flight, and it was a bit of a disappointment. I paid the flight-changing fee of 49£, only to be allocated a standard seat instead of my preferred ExtraLegroom seat. It felt like they overlooked my preferences, as I always opt for the ExtraLegroom seats during my travels.I reached out to them, explaining my situation and I even offered to switch to another flight on the same day, where there were plenty of ExtraLegroom seats available. To my surprise, they insisted on charging me another 49£ for this change, despite being aware of my seat preference.Now, don't get me wrong, I'm not someone who's solely money-focused; I often make additional purchases and donations during my flights to support good causes. However, it's a bit disheartening to feel that my loyalty and preferences aren't fully acknowledged.I believe easyJet has a lot to offer in terms of affordable travel options, but I would advise new customers to be mindful of these aspects. While their services can be convenient, it's essential to be aware of potential issues with seat allocations and the additional fees involved.Ultimately, I hope easyJet takes steps to improve their customer appreciation and communication, ensuring that all customers feel valued and heard. As a potential new customer, it's essential to be informed about such experiences, so you can make the best decisions for your travel needs.
| 1
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Grupo IAG
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As a dedicated frequent flyer with British Airways, I am compelled to share my thoughts on the overall experience. While I appreciate the convenience of using BA for my travels, I must express my wish for a better service.The recurring technical issues on the website have been a persistent source of frustration during the booking process. As someone who relies on the airline frequently, a smoother digital experience would greatly enhance the overall convenience.In addition, despite being a loyal customer, the quality of the flights and the perceived value for money have left me wanting more. As a frequent flyer, I yearn for an elevated service standard that matches the reputation of British Airways.I sincerely hope that British Airways takes this feedback to heart, considering the perspective of its dedicated customers, and strives to improve the aspects that could make the overall experience truly exceptional for frequent travellers like myself.
| 1
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EasyJet
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As a disAbled passenger travelling from Stansted to Edinburgh on a return ticketThe cabin crew were excellent helping me to my seat and checking I was alright throughout my flightEspecially in my my return flight back to StanstedWhere I had to wait for the lift to get me on boardThey were excellent I couldnt praise them enoughMy ref number was K58T3GGThankyou
| 5
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EasyJet
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As a disabled passenger the belfast international airporteasyJet staff at gate 10 this morning flying for my 7.20 flight to Glasgow were absolutely fantastic and so helpful thank you so much 😀
| 5
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Jet2.com
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As a disabled person I find travelling stressful and challenging but Jet2 staff are so helpful and considerate and kept me up to date on what was going on and spoke to me and not my able bodied companion. Well done jet2
| 5
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Jet2.com
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As a disabled traveller I find the attention to service from Jet2 flight staff exemplary.I always book with Jet2 and I feel that I get value for money, albeit they're not the cheapest airline, but they are the best.
| 5
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Ryanair
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As a disabled traveller I rely on a mobility aid (rollator) to get around. On a recent flight in to Bristol both my items of checked-in baggage, whilst in the care of the airline, were damaged beyond repair - including my rollator. It was a late night flight and all Ryanair's desks were unmanned and closed. Without Airport Assist and a very helpful bus driver I would have been stranded at the terminal at midnight! I contacted Ryanair to raise a complaint / compensation but have yet to receive an appropriate response. Ryanair customer service are very difficult to contact. They direct you to a useless, online chatbot, don't answer their phones, and do not respond to emails. I have now referred my complaint to the Aviation Alternative Dispute Resolution team.
| 1
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Jet2.com
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As a disabled traveller, I was treated so well and very well cared for.
| 5
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Turkish Airlines
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As a disadvantaged customer, I am extremely frustrated and disappointed with Turkish Airlines' service. I recently purchased three adult tickets and have yet to receive a confirmation email or invoice, despite having paid for the tickets. Instead, all I received was a subscription advertising email.To make matters worse, I am still chasing a refund and have received no help or support from the airline. The entire experience has been a nightmare, and I strongly advise others to avoid Turkish Airlines at all costs. Their unprofessionalism and lack of customer service has left me feeling helpless and taken advantage of.
| 1
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EasyJet
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As a dyslexic person I had mixed my destination up and contacted easy jet who where more than helpful great customer service from staff
| 5
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Ryanair
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As a fairly frequent flyer, I was with Kevin O'Rourke below, in that I was prepared to jump through the Ryanair hoops to get a decent price. My latest experience has changed that however, and once my flight is completed I will be deleting the Ryanair App. I can accept that companies will look after their commercial interests but there needs to be a balance between commercial interests and customer needs, otherwise there will be no customers.I have just checked in online for my flight and I had great difficulty checking in without paying extra to pick a seat. There were about 6 different stages where pop ups or links, cynically worded to prolong the process or divert you to the pick a seat page, could not be avoided, on top of making me check in for the return flight during my holiday. They have also allocated myself and my wife seats on different rows, even though one of the seats allocated has an unallocated seat next to it. Very poor.I feel that the Ryanair booking process has now crossed a line where only Ryanair's commercial interests are pursued without any concern for customer needs and although Ryanair will tell you different, they are not the cheapest when you compare like with like.
| 1
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Ryanair
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As a family we have decided never to use Ryanair again after this holiday. Always late on arrivals & always late on departure times. Easy-Jet are so much more reliable. Unless cheap-skates x
| 1
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EasyJet
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As a family we have experienced three flight cancellations in 7 days. They have poor communication and often they are the last company to tell you. Eg The receiving airport displayed notices that the flight had been cancelled and EasyJet waited another 2 hours to tell us. There app said the aircraft was delayed by two hours with a landing time which was 30 minutes after the airport was due to close. The delayed flight was never taking off. We have had three family weekends ruined by EasyJet. We have learnt our lesson. When they cancel a flight there is always a scramble to try and book a later flight but 2 planes into 1 doesn't go and there are always lots of people suffering. We were recently waiting for a flight to another destination and we were stood at the gate looking at the aircraft when they cancelled the flight. A whole gate full of passengers received a text as they were about to board. Not one passenger reacted in an emotive way and they just stared at their phones and shrugged. The lack of reaction shows the normality of the situation with EasyJet. If you book with a budget airline then "you pays your monies and takes your chances" but that cancelled flight is much more than just a flight. So often it is a missed opportunity to see family members or friends, or to have a well earned break so the flight not going has greater consequences to everyone's well being. The financial cost if also a major factor. You will get a refund but so often you won't get compensated for the fuel, tolls, parking and hotel cancellation fees at your destination. We have experienced paying for prebooked car hire at a destination which also was not refunded. Claim on your holiday insurance I hear you cry but unfortunately they do not cover everything and it takes time and energy. To buy cheap is to buy twice although the loss of time with loved ones is often a much greater price to pay. When booking, download one of the flight tracking apps which holds historic information on flight delays and cancellations. You can work out the percentage chance of a cancellation based on past performance. "Roll the dice"
| 1
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Norwegian
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As a first time customer I'm very disappointed with the poor customer service, in-flight experience, and communication from Norwegian. My flight was delayed by two hours, no information was given as to why until we were boarding. At the gate an announcement was made that the "aircraft coming in was delayed". That was all! Most of the staff on the ground as well as cabin were miserable as sin, lacking in manners and seeming like they really didn't want to be doing their job. No one was bothered or apologetic about the delay other than the pilot, who repeated the same poor reason and did his best to make up time in the air. While waiting to board what started out as a one hour delay turned into two, I saw crew leaving the aircraft we were due to be boarding in no apparent rush. And despite it taking an age to "clean" the aircraft, laid our luggage and get everyone on - when finally on board my seat was covered in crumbs and food so I have no idea what took them so long. Overall a very disappointing experience with an extremely impersonal service; I have boycotted Ryanair due to enduring similar experiences too many times. However I won't be taking that long to make my mind up about Norwegian. And arguing the case that this is a budget airline is complete rubbish too - the level of service you receive should not be compromised because of the price you pay. There are endless examples of budget companies who provide an excellent customer service despite being positioned at the lower end of the market. And although less expensive than some airlines, these flights still are not cheap - people work hard to pay for holidays and trips and the least businesses like Ryanair and Norwegian can do is deliver a decent customer experience. Friendly, better trained staff, informative and transparent communication, a clean aircraft and regular flight updates would not go amiss.
| 1
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EasyJet
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As a flight club member( this is not easy jet plus ), I am entitled to get a voucher if the ticket price goes down after buying the ticket by calling +44 330 551 5155 or 03303656565 which DOES NOT WORK, unless it is part of an agenda....Disappointing
| 1
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Ryanair
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As a frequent flier I've had to use Ryanair many times, however if at all possible I try and avoid them. Their idea of customer care is 'like it or lump it'. Invariably you take off and land at the furthest and cheapest gate available at the given airport, with wooden benches and draughts. They have managed to take any enjoyment out of the flying experience. The flight prices advertised are mostly unatainable and never include all the taxes and additional charges which often mount up.On a flight from 'Glasgow' Prestwick to Stanstead the flight was delayed for five hours, on arrival at Stanstead they played the infuriating bugle and the words 'another Ryanair flight lands on time'. When I asked the cabin crew how this could be the case I was told 'The original flight was cancelled and this was a new flight which has landed on schedule' unbelievable!!!!! The passengers who had missed their connecting flights to Spain amongst other destinations were told 'Ryanair is a point to point service and is not responsible for you missing your connecting flight, you will have to buy another flight with Ryanair to your final destination' disgusting treatment of customers.If you possibly can avoid this cheap and tacky company.
| 2
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Jet2.com
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As a frequent flier with jet2 we find the service is consistently good and reasonably priced. I don't like the trend towards DIY booking in , its usually a precursor to removing a service and transferringa responsibility to the customer, and it removes the option to put a cabin bag in the hold.I would also like to see an earlier start to the flying season to Corfu from LBA even if it was a limited service.
| 5
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Ryanair
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As a frequent flyer (2-4 times a week), I hate travelling Ryanair, even on very short flights. Aside from the weird tendency of passengers to clap on arrival, which I find strange outside of holiday flights, the end-to-end experience is awful. Ground staff are often borrowed and clueless. Crew are usually obnoxious, power crazed and scruffy. The planes themselves are really noisy inside due to the quantity of hard surfaces making screaming children and raucous passengers a total nightmare. Travelling with Ryanair is always a very stressful experience that I only agree to if I am desperate to get somewhere and there are no other alternatives.
| 1
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Grupo AirFrance-KLM
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As a frequent flyer I do a lot of hops on different airlines both within Europe and intercontinentally, and can say that the best option in Europe is now KLM due to their extensive network, frequencies and good hub in Schiphol. My last trip was uneventful. I was able to purchase comfort seats online, I was able to do mobile check in via app, mobile boarding passes worked, and I had no delay at any point at all airports of my travel. Check in desks in Kiev and Dusseldorf are well staffed and provide a very smooth and competent treatment. Onboard it was all right. Clean cabins, clean toilets, cheerful staff and smart snack concept including bar service. Somehow there was no battle over overhead luggage space despite full flights. Flights out were bang on time. Flights back both delayed by 50 min due to snow, but with excellent communication from the gate staff and then from the crew. Announcements onboard about connection gates and delays are much appreciated. Overall I had around 40 flights with AirFrance/KLM within last 12 months, and can say that at any case including flight cancellations I got very responsible and reasonable treatment. Highly recommended. P.S. I paid just 150 USD for roundtrip, so great value. P.P.S. Due to constant rush in Amsterdam only bus gates both ways for both Schengen and non-Schengen flights. Not convenient in bad weather.
| 10
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Grupo AirFrance-KLM
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As a frequent flyer and business class passenger, I must admit that KLM is leaning towards a bad company in most aspects since roughly 2017. In the Covid-19 time, things got even worse. The customer service quality level is close to zero and the same goes for the flying blue program. Long waiting times on the phone, diverting all the time to a non user friendly website etc. Meanwhile the prices of tickets are only going up and KLM is one of the most expensive airlines when compared to other airlines flying to the same destination on a specific date.I encounter so many overstressed stewards/ stewardesses who cannot operate on a professional level regarding the service they deliver (safety aspects not included-luckily) that I lately don't even bother mentioning or complaining about as it would cost me too much time and I don't feel that anyone would actually listen, let alone do something about it. The overal feeling is that I, as a passenger, am just a number and not someone who is paying a lot of money for a (top level/ business class) service. Some examples:November 8th 2021: rude agent at the reception of the loungeOctober 20th 2021: rude employee during check inOctober 13th 2021: bad/ almost non existing service on boardOctober 11th 2021: bad service on board and bad customer serviceSeptember 26 2021: very dirty aircraft (inside)Therefore, already some years now I instructed all colleagues of the company (+1200FTE's) to avoid flying KLM where and whenever possible and start using other airlines, e.g. Turkish Airlines or Lufthansa.. This had another positive result/ aspect: besides improving the experience we noticed a huge difference in the traveling cost! For example, a return ticket from Amsterdam to Nigeria with KLM would cost EUR 5.000+ (Business) while with Turkish airlines, with small differences in departure time, trip duration and arrival time but far better service at the lounge and during the flight, the cost was EUR3400.The conclusion is that it is pointless to remain faithful to KLM or their flying blue program which is not as rewarding as one would expect, nor providing any serious comfort compared to other programs. For example, when trying to book a reward ticket, the system shows that there are no available seats while booking directly shows full availability.I hope this review is useful to the reader. Best, M.D.G.
| 1
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Vueling
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As a frequent flyer for many years this is the worst airline I've ever flown anywhere in the world and by far the worst customer experience I've had. My flight from Ibiza to Barcelona was delayed without any explanation or apology. This meant that a number of us missed our connection flights in Barcelona. We were told we will be offered assistance in Barcelona and No one in Ibiza at the Vueling desk was able to answer our questions. After this there was an announcement that in top of the delay they had overbooked the flight so were 'looking for volunteers' to take another flight!I was booked on another flight to Nice 11 hours later. From this point onward this airline took every opportunity to mess up its interaction with myself as a customer and many of the other stranded passengers around me.-It send us to 2 different desks on different sides of the airport to get help, the walking and queuing took more than 45 mins. If you had limited mobility, I don't know how you would have coped. Most of the staff at the airport were too busy watching the Spain vs Portugal football match to assist and look after customers.-After issuing me a new boarding pass for the flight the next day they told me to go pick up my luggage at the belt and then lost my luggage which I needed to collect to go to the hotel that night. I had to queue again at the lost luggage desk before being sent back to the belt where I waited another 20 mins before they found the bag.-They put us In a hotel 40 mins from the airport each way for a flight that was at 7:20 in the morning. I was not offered information about compensation but had to specifically ask for it since I've been in this situation before.-They only had 1 shuttle bus scheduled per hour to the hotel and that one bus didn't show up on time- some people waited 2.5 hours for a shuttle bus to take them to a hotel 40 mins away where we could only stay for 3 hours before being ferried back!-The bus at 10pm didn't arrive and neither did the one at 11pm. There was no staff or information to be seen anywhere. Another bus came around 11:10 and said he wasn't going to our hotel. After about 20 mins to'ing and fro'ing it turns out he was supposed to drop us off but hadn't been briefed about the 2 different hotels.-Upon arriving at the hotel we were told there was only 1 shuttle going back to the airport and that was at 4am - only 3 hours after drop off and way too early. There was no number to call and enquire about why we can't get a later shuttle despite being told at the airport shuttles will be arranged at multiple times.-Some people at the hotel who were travelling as a group but were not family were given a triple room to sleep in as opposed to private rooms-Upon returning to the airport at 4:30am, we were asked to use the automated bag drop off. When that system didn't accept my bag I stood in a queue for 30 mins because there was one 1 member of staff serving customers! When reaching the front of the queue I was told I have to remove items from my bag or it won't be checked in!!! A bag that was meant to be in Nice alongside me celebrating my friends' wedding 8 hours earlier. This was the moment I got really angry and upset! It's absolutely unacceptable to treat people like this. Eventually I had to take things out of the bag and put them in my handbag or they wouldn't accept the bag.The Vueling staff were unhelpful, sometimes rude, inefficient and unapologetic throughout.I will never fly with them again and for your safety, comfort and mental health I suggest you do the same.
| 1
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EasyJet
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As a frequent flyer on business & for holidays, I am always impressed with Easyjet's service. They really are the best airline to fly with on short haul trips - great value-for-money; excellent customer service and services such as speedy boarding make the whole experience painless. I use EasyJet whenever possible. I also highly recommend EasyJet Plus for frequent flyers - fantastic range of value add services. The so called premium airlines could learn a lot from EasyJet. Thanks to the EayJet team!
| 5
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Ryanair
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As a frequent flyer, I had not experienced nor can I imagine a worse airline. Due to technical difficulty, I was unable to check in through their app which I typically do ahead of flights to with all other airlines, so thought I'd check in at the airport. It came with a shocking airport check in fee of £150 for 2 people even though it was their problem to begin with. Also, they (likely intentionally) did not make it obvious during the app check in process about the huge fees associated with airport check in, which reflects their lack of ethical standards (it'd be ridiculous to expect customers to read the fee chart for every airline they fly with, especially for such ridiculously unreasonable fees). The seats are so uncomfortable with the smallest possible legroom, and they (not surprisingly) charge you for a party to seat together. Their carry on luggage policy is another joke, practically not allowing the usual size and weight you could do with other airlines. All these traps are there to catch you one after another, and you'd be way more better off to fly with other airlines with even the slightest moral standard and comfort while most likely even paying less than with Ryanair. This is in addition to their selection of airports which are usually further away from city centres and more time consuming and costly to travel to/from. Save yourself from this absolute nightmare.
| 1
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EasyJet
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As a frequent flyer, I must warn others about EasyJet's problematic booking system and customer service:Major Issues:Check-in System ProblemsUnable to check in for single flight onlyForces check-in for both flights simultaneouslyNo flexibility in the check-in processBaggage Booking IssuesCannot add check-in luggage for return flight onlySystem doesn't allow for one-way baggage bookingBasic functionality available on other airlines (like Ryanair) is missingMisleading PricingAdvertised "zero euro" seats actually cost 0.50€Hidden charges appear during booking processLack of transparency in pricingCustomer Service FailuresChat support is automated and unhelpfulHuman agents provide no solutionsNo Norwegian phone support despite operating flights from NorwayAgent links redirect to homepageSupport staff unable to help with basic booking modificationsThe company's name "Easy"Jet is ironic given how difficult they make simple tasks. Basic features that are standard with other budget airlines are either non-existent or unnecessarily complicated. Save yourself the frustration and book with other carriers who actually value customer service.Advice to Management:Implement flexible baggage booking optionsAllow single-flight check-inProvide proper customer service trainingBe transparent about pricingMake basic booking modifications possible online.More on mondosol budget airline booking
| 1
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Ryanair
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As a frequent flyer, i had issues with lots of airlines, incl. Ryanair.But I do like Ryanair for incredibly cheap flights and cabin crew is always friendly. Ryanair is much cheaper and fly to many destinations. Also customer service is good , all issues i had were resolved (I contacted them around 5 times in total) Today Ryanair waited for 20 passengers that stuck in the airport, the gate remained open for additional 30 mins and the flight was slightly delayed as Dortmund airport was a complete chaos and passengers couldn't get through the security! Fair play Ryanair , thank you
| 5
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Ryanair
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As a frequent flyer, this is my first and last time with this company. It was a mess at the airport, their customer service was slow and of no help. From battling through the nightmare check in process to the know where our gate is 35 minutes before the flight. STN terminal are long and tedious that by the time we got to the gate it was 20 min before they take off but refuse to let us know in. This was family with 2 kids and 2 elder. Made no exception or accommodations even though we beg but of no use. Had to rebook for flight 6 hours later at a much higher cost
| 1
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Wizz Air
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As a frequent traveler who has experienced countless flights with various airlines, I feel compelled to share my recent nightmarish encounter with Wizz Air. This scathing review serves as a warning to fellow travelers who value their time, money, and overall peace of mind. Brace yourself for a tale of incompetence, broken promises, and an utter lack of customer care. Let's begin with the initial offense: the cancellation of our flight without any plausible reason. We got an email the morning of our departure so we rushed to the airport to get some clarity only to be informed that your flight has been abruptly scrapped. Shockingly, Wizz Air failed to provide any legitimate explanation for this cancellation, leaving passengers bewildered and stranded without any clue as to what transpired behind the scenes. Additionally, they didn't have an option for both me and my partner to fly out until 3 days later which wouldn't work because of our work schedules. In a desperate bid for assistance, I reached out to Wizz Air's customer service while at the Palma airport. Little did I know that I was about to embark on an infuriating journey of unhelpful agents and contradictory statements. Despite assuring us that we would be reimbursed if we chose to book an alternative flight outside their company, this turned out to be nothing more than a hollow promise. They had no intention of honoring their commitment, leaving us in a state of financial uncertainty and deep disappointment. Refusing to give up, we sought professional help from an external company, hoping they could navigate the treacherous waters of Wizz Air's reimbursement process. Unfortunately, this only added insult to injury. Nine long and arduous months later, we are still fighting for the reimbursement we rightfully deserve. It is inconceivable that an airline, claiming to value its customers, could display such a blatant disregard for their responsibilities. Wizz Air's inability to provide a backup flight for three days highlights their lack of contingency planning and their disregard for the inconvenience caused to their passengers. Furthermore, their callousness in denying our rightful claim and subsequent inability to fulfill their obligations demonstrates a disturbing level of unprofessionalism and an alarming lack of transparency. Traveling should be an enjoyable and stress-free experience, yet Wizz Air has turned it into a nightmare. Their cancellation without reason, broken promises, and refusal to reimburse the amount we paid for an alternative flight have left us feeling betrayed and disillusioned. It is my sincere hope that this review will serve as a cautionary tale to potential passengers considering Wizz Air, urging them to explore alternative options and spare themselves the agony we endured. In conclusion, I strongly advise against choosing Wizz Air for your travel needs. Their lack of accountability, unreliable service, and poor customer care make them an airline that should be avoided at all costs. Spare yourself the headaches and frustrations that come with dealing with this unscrupulous company.
| 1
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SAS
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As a frequent traveler with SAS, I am very surprised with their brand new cabin. New seats (fully flat), new IFE, new food and service-concept, free WiFi and mood lighting all makes for a nice and comfortable flight. Warm nuts and beverages were handed out as a pre-takeoff snack. Meals were excellent, and they had something for every taste. A buffet of coffee, beer, juice and soda as well as fruit, pastry and other snacks was open during most of the flight. Cabin crew members were as always polite and nice. The lounges as Newark and Oslo was OK, not the best variety of food, but good enough. I also got to take a look at their new GO-class and PLUS-class, that also looked pretty nice.
| 10
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Ryanair
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As a frequent traveler, I have come across my fair share of disappointing experiences with airlines, but nothing quite compares to the abysmal service and heartless treatment my family received from Ryanair. Our recent encounter with this so-called airline was nothing short of a nightmare, leaving us utterly disgusted and appalled by their sheer incompetence and disregard for basic human decency.Let's start with their online chat communications, which can only be described as a cesspool of rudeness and incompetence. Attempting to seek assistance from their website's chat support was an exercise in futility and frustration. Not only were their responses slow and unhelpful, but the representatives we encountered were shockingly rude and dismissive. It's as if they took a crash course in contempt before donning their Ryanair uniforms.But the true extent of Ryanair's callousness was revealed when it came to accommodating our two disabled children, both of whom have autism and sensitivity issues. Despite providing detailed information about their special needs well in advance, Ryanair managed to bungle every aspect of their care. It was abundantly clear that Ryanair couldn't care less about the well-being of their passengers, especially those with disabilities.What's even more appalling is how Ryanair's representatives treated us when we attempted to address these issues through their online chat support. Despite maintaining a polite and courteous demeanor, we were met with nothing but disdain and indifference. Their responses were curt and unhelpful, and they had no qualms about cutting us off abruptly, leaving us stranded with our concerns unaddressed and our holiday cheer thoroughly spoiled.In an industry where customer service should be paramount, Ryanair has managed to sink to new lows of callousness and incompetence. Their blatant disregard for the needs of disabled passengers is not only shameful but also morally reprehensible. I implore anyone considering flying with Ryanair to think twice and choose an airline that values basic human decency over profit margins. After all, no amount of cheap fares is worth subjecting yourself to the soul-crushing experience of flying with Ryanair.
| 1
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Lufthansa
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As a frequent traveller and expat, tried to rebook flights for my parents during COVID-19, felt completely hopeless. Terrible user experience, felt like speaking to polite robots over solution oriented professionals. Used almost 2 days on phone (9+ business hours) with their employees to rebook 1 flight. The service level of Lufthansa has gone so down!
| 1
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EasyJet
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As a group we went by easy jet to Portugal for my daughters hen do, my daughter was feeling poorly with a cold previous to fighting but was well enough to flight. My daughter has a heart condition that causing her heart to drop massively when unwell, this happened during the flight at 37000 feet and she passed out twice. Her heart rate dropped from 104 to 36 then spiked to 158 and back to 104 in just 5 mins.... this felt alot longer 😪. The cabin crew on board was amazing and attended to my daughter, stayed calm and handled the situation perfectly. I just wanted to say that I'm forever grateful to the staff. My daughter had a fantastic hen do and we arrived home with no hitch. Thank you easy jet staff
| 5
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Lufthansa
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As a long lasting Lufthansa shareholder i am indignant in the way they treat their customers. Within a 1 week holiday they managed to delay my flight 2 time, even though we could se the flight at the gate, where they let and elderly women get on while 20 people stood with no chance of getting on. They ruined our trip at the beginning and at the end, which resulted in 2 overnight stays at a hotel, with one of the hotel overnights resulting in overbooked hotels. Never expect service from this ignorant company….
| 1
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Ryanair
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As a low cost airline I appreciate that you get what you pay for - no bells and whistles and a straightforward on board service.I have used Ryanair for a number of years to fly to Ireland and have found the costs increasing with charges for checked in baggage being expensive, luggage allowances decreasing and the most insulting charge for payment by any type of card - whether credit or debit which really bumped the cost up.My recent flight was quoted at £35 return and ended up being £90 each with all extras on!The onboard crew were polite and courteous and the quality of the food and drinks on board was good.Would prefer a more up front charging structure so you really know what you are paying for rather than advertising low costs which are never realistic.
| 2
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Ryanair
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As a loyal long term customer tried to book flights today using my online account and payment would not go through after over twenty attempts phoned them and found out could not progress it using web explorer only would except payment using google chrome . Have previously used internet explorer to buy tickets you should have emailed your customer base of the changes needed to book future tickets .Ryanair simple fix really a notification box should come up unable progress due to incompatible software being used please use Google Chrome to progress your application.
| 2
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SAS
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As a member of Star Alliance, I utilized my KrisFlyer miles for a return ticket from Amsterdam to Oslo with SAS, a flagship airline within the alliance. My expectations were high due to SAS's reputation and Star Alliance affiliation.However, my experience took an unexpected turn. On the evening of June 22nd, just a day before my scheduled return flight from Oslo to Amsterdam on June 23rd, I received an SMS and an email from SAS informing me that my flight had been canceled. The message instructed me to contact customer service for rebooking or a refund.With customer service already closed for the day, I took matters into my own hands. I booked an alternative flight with another airline and opted for a refund from SAS. I spent the night at the airport to expedite the process at the Service Point the following morning.To my disappointment, the SAS customer service representative at the Service Point offered minimal assistance. They provided me with a SAS business card bearing a website address but failed to inform me of any available options or provide proactive support.Subsequently, I proceeded to request a refund online and sent an email to SAS customer service seeking clarification and resolution. Despite my efforts, SAS maintained that I was ineligible for compensation because I had been rerouted.From June 22nd until today, July 11th—almost four weeks after the incident—I have yet to receive confirmation of a rerouted flight, rebooking details, or any form of compensation from SAS.This experience has left me questioning SAS's handling of the situation and their adherence to passenger rights and regulations. As per EU Regulation 261/2004, passengers are entitled to compensation for flight cancellations unless due to extraordinary circumstances. While rerouting may impact the compensation amount, the lack of proactive assistance and clarity from SAS has been disappointing.Moving forward, I plan to escalate my complaint with SAS and seek further clarification on their decision. It's crucial for airlines to uphold their obligations and provide transparent communication during such disruptions.I'm not raising this issue because I seek monetary compensation, but rather because I need SAS to provide clear and transparent communication. As of today, I have not received any information about being rerouted to another flight.
| 1
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Ryanair
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As a member of our party is disabled, we always pay for the extra leg room seats. As we boarded we found we were in a standand seat, spoke to air hostess sadly the plane had to be changed last minute... Fair enough things happen so upon our return we requested a refund for the 40 pounds paid extra for the seat and shockingly they said no refund possible!!! We paid for the service that was not recived... Will take it further shocking customer service...
| 1
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Ryanair
|
As a missionary I traveled a lot. Thank you Ryan Air for the amazing cheap flights ...I have never ever had any problem when I flew with Ryan Air. As an Irish person, I can say, everyone who begins to do well in irelwill be put down. We are a small country with a amall mind.michael o leary thank you.
| 5
|
Grupo IAG
|
As a nervous flyer, British Airways has always been my top choice for travel due to their consistently world-class care for anxious passengers like myself. I recently completed a round-trip from London to Singapore (a 13-14 hour long-haul), and the care I received was nothing short of spectacular.The cabin crew on both flights were incredibly supportive and understanding when I shared that turbulence has made me anxious for the past decade. While I know that flying—and even turbulence—is safe from a logical perspective, I'm still working on managing my anxiety mentally. The crew (Mark, Amy and all the economy class team) checked on me during bumpy periods, stopped by to chat, and even brought me a hot beverage to help soothe my nerves.On my return flight, Captain Andy also went out to personally discuss the flight route and weather forecast with me, which was incredibly reassuring.Thank you, British Airways, for providing such invaluable support to nervous flyers like me. I truly appreciate it, and I look forward to flying with you again!
| 5
|
EasyJet
|
As a passenger of easyJet I am absolutely disgusted to learn they have initiated legal action over the use of word EASY in Easy Life's band name. There is no threat to their branding and the word EASY belongs to the English language not a greedy desperado corporation.Solidarity to Easy Life - this case highlights the hypocrisy in the English 'justice' system. Only businesses and elite individuals with unlimited funds can pursue a hearing which makes a mockery of the whole concept.
| 1
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Jet2.com
|
As a passenger requiring assistance the cabin staff were most caring. I would always use Jet2) if possible.
| 5
|
Ryanair
|
As a past loyal customer of Ryanair (3/4 times a year) I'm am ashamed I ever gave them my money. We are in tier 4 meant to be flying out to Lanzarote Christmas Eve, we now can't go as international travel is banned but as they are still running the flight I'm not entitled to any money back, I even tried to change it as they said they are waiving the fee but they are making that as difficult as possible unless you sit on hold for hours and maybe never getting through. As a lot of people I will now never use ryanair again, let's not forget how they treated us during a Global Pandemic. Evil.
| 1
|
Jet2.com
|
As a pensioner I have difficulty booking online and .made a mistake, so I rang jet 2 customer care. A young woman at the end of the line was brilliant, professional, and caring she helped me out, and I was very grateful to her 10 out of 10,lovely lady
| 5
|
Grupo AirFrance-KLM
|
As a person that flies over 40 flights in an average year ( less this year due to Covid ) I use Air France / KLM as first choice, recently needed to amend a ticket, they were very helpful giving me just what I wanted without any hassle.
| 5
|
Jet2.com
|
As a person with mobility issues but not completely disabled I found having to use steps up and down from aircraft very difficult. Also having to use a cramped bus from aeroplane to the airport a very bad experience. I had to stand for some time. It was extremely uncomfortable.However I must say Jet2 staff were extremely polite, friendly and helpful.
| 3
|
Air Europa
|
As a platinum card holder, various benefits are promised by Air Europa including unlimited upgrades to business class if space, priority check in etc, On this trip however, there was no priority check in (airline said airport was busy), and attempting to get upgraded involves long arguments with unpleasant boarding gate staff who say you must request at the check in desk, and check in staff who say you can only do this at the gate. These are repeated experiences. Responses by the airline when contacted are usually masterpieces in obsfucation and there is always an excuse for every service failure.
| 2
|
Air Europa
|
As a platinum frequent flyer member I know what quality is. AirEuropa is everything but quality! The worst online booking and checkin experience. All the time errors so even can't checkin online for a good seat. Then the in-flight entertainment is not working and old Airbus A330 so no wondering the owners want to sell it as this company is full with problems and only survives because of lack of competition. Avoid this shady and bad airline at all cost.
| 1
|
Grupo AirFrance-KLM
|
As a platinum member, loyal customer of KLM, I’m definitely disappointed. My seat was discussing dirty, not cleaned at all from previous passenger. Entertainment system not working. The cabin crew was extremely arrogant, unfriendly, unprofessional and actually I’ve got a feeling that they hate their job. When I’ve mentioned all this the purser was trying to convince me that this might be my impression only. He even didn’t apologise for their behaviour. Will never fly with this airline.
| 1
|
Grupo AirFrance-KLM
|
As a pregnant woman I would really need my 2000€ back. Been stressing out but I cant get even answer form them.
| 1
|
Grupo AirFrance-KLM
|
As a producer for Discovery Channel documentaries, where scheduling is as tight as budgets, I depend heavily on airlines to uphold their schedules. Unfortunately, my recent experience with Air France was nothing short of a disaster, showcasing a complete breakdown in both service and accountability. Our flight from LHR to CDG to SXM on January 10th started with arriving at LHR at the early hour of 3:15 AM for a 6:20 AM departure. The check-in process did not commence until 4:00 AM, and from then until 5:45 AM, absolutely nothing progressed. The Air France staff were visibly present but unhelpful, offering no explanations for the delay nor managing the growing line of anxious passengers. Despite multiple inquiries, the only information provided was about a computer malfunction. No alternative solutions were offered. Check-ins were eventually processed manually using cell phones, which was inefficient and caused significant delays. Our flight, as a result, left over five hours late. Due to the initial delay, we were forced to find and book an alternate flight to reach our destination, which was essential to keep our production on track. This not only added stress but also financial strain to our tightly budgeted project. On our return trip, Air France added insult to injury by charging us an additional 1,000 euros due to the missed original flight, blaming us for a problem they created. The return flight was no better, with a detour for refueling and another delay in Paris before finally arriving late in London. Throughout this ordeal, not once did any Air France representative offer a genuine apology or a practical solution, effectively stranding us without care. After these multiple failures, seeking compensation or even an acknowledgment of the inconvenience from Air France has been an uphill battle. The lack of empathy and assistance from their customer service is appalling, with representatives implying that the fault was ours for not tolerating their inefficiency. This experience has been a sobering reminder of how a company should not operate. Air France’s disregard for customer service and basic accountability has not only resulted in financial losses for our production but also an incredible waste of time and energy. I strongly advise against booking with Air France if your travel plans require reliability and professional service.
| 1
|
Ryanair
|
As a registered disabled person I travelled with Ryanair on the 23rd May from London Stanstead to Salzberg returning on 26th On both flights there was a delay which in no way was attributable to the airline. On bothjourneys the staff both on and off the plane were as helpful as possible. The only minor problem was occasioned by the clarity of the intercom system which quite frankly was extremely poor. I would have no hesitation in traveling with thgis airline in the future.
| 5
|
Grupo IAG
|
As a regular BA customer on European flights, it is sad but true to note that standards continue to slip, particularly ground service at LHR and the atrocious handling of delays. Staff at the entrance to the First Wing was brusque to put it mildly, rude to be accurate. Flight boarded at 1835 for a 1900 departure. 45 mins later, 4 late customers were allowed to board, and not a single PA or apology from the flight deck or crew. The benefit of low cost airlines is they they don't hang around for latecomers, sadly BA is in a time warp over this. BA pilots used to be some of the best for updating status, but this has dropped dramatically in the last 2-3 years. The food standards and choices in the T5 First Lounge are one of the items that have been improved post Covid. Inflight service on this short 2h 40m flight was a light dinner tray, only 2 choices by row 3 - with 32 passengers in Club Europe only 4 salad options were available. No printed menu offered and the cabin staff explained he had only been given 10 menus for 32 customers. It appears there is no supply control in place at BA. Food quality was okay, but while Do&Co supply this, the Do&Co meals on Turkish Airlines remain superior to what BA manages (I flew Turkish 10 days ago). Staff service was perfunctory, but no attempt to interact with any customers in Club Europe cabin. I end where I started, BA standards continue to slip.
| 5
|
Jet2.com
|
As a regular Jet2 customer and having already fed this back on a number of occasions to the team, I am appalled by the lack of family-orientated boarding policy Jet2 apply. We frequently travel to and from Italy and whilst the ground team at Fiumicino airport seem to understand passenger needs and go out of their way to cater for these, I am afraid the same cannot be said for the Birmingham airport team who do not deviate from company policy under any circumstances.So whilst it is nice that there are foreign Jet2 employees who apply flexibility, I am afraid that unless your policies get changed, passengers with young families will keep on suffering.Rest assured that at any given chance I will seek to fly with a different carrier.
| 2
|
Grupo AirFrance-KLM
|
As a regular KLM customer will never fly again with KLM ,me and my family had very bad experience with klm, , KLM cancelled 1 of my connecting flight and alternative Flight given a day before to connect my second flight, waiting time at transit was 14 hours At Amsterdam airport , KLM told us will provide the accommodations but when we arrive at Amsterdam airport at arrival hull klm the office manager told us book the accommodation ourselves and KLM will reimburse hotel,food and taxi , but they never reimbursed yet , we are been waiting since July , they don't even replay emails and no they answer the phone , awful customer service , avoid this airline, you find out how good they are when you have a problem
| 1
|
Jet2.com
|
As a regular traveler with Jet2 I always find the service from booking, to the on flight experience first class.
| 5
|
Jet2.com
|
As a regular traveller with JET2 , I found the seats on the return trip was very uncomfortable. Other passengers also commented. Every thing else was excellent
| 5
|
Jet2.com
|
As a regular traveller with this airline I consider it one of the best for short haul flights although priced at the top end of the spectrum in short haul market. Generally flights on time and staff provide good helpful service throughout .A suggestion for improvement would be to provide more room for seating which are spaced a bit too tight for my taste especially if seated next to large people and more leg room would improve the flight experienc although similar to other airlines in this market. 2 to 3 hours is the limit for me this type of flight.I am on the slim side in build.
| 5
|
EasyJet
|
As a result of struggling with your website I had a problem with the names on our booking. Jade from custom services was kind and helpful resolving the problem very quickly and easily.big thanks to Jade
| 5
|
Grupo IAG
|
As a seasoned traveller and a loyal BA customer I am appalled at the company’s recent drop in standards. We were booked to fly from ZHR-LHR on a miles ticket in February 2022. When we arrived at check in several hours before our scheduled departure we were informed that we would have to pay for our baggage even though our ticket clearly included free checked baggage. We were held at check in for over an hour whilst the check in agent went to consult with her manager who then confirmed that we would have to pay to check in our baggage. We have no option but to pay this charge however as a result of this delay at check in arrived at the gate to find that our flight had closed. As this was the last flight of the day we were forced to find expensive overnight hotel accommodation. I tried contact BA Customer Services after this incident on numerous occasion however they didn’t bothered to respond. At the 3rd attempt, after I cc the CEO on my complaint I got a one line response saying that there was no free baggage included with our ticket. At this point I got my solicitor to write a letter and they finally agreed to refund my baggage charge. However they are refusing to compensate me for the missed flight and the considerable expenses and loss that I incurred as a result of their mistake.
| 1
|
Iberia
|
As a seasoned traveller, I've had the opportunity to fly with various airlines across the globe. Among them, Iberia Airlines stands out—but not necessarily for the right reasons. Buckle up as I share my candid experience with this carrier, where the highs and lows seem to be in perpetual battle.The Good: Diamonds in the Rough1. New Aircraft and Great Routes: Iberia boasts modern aircraft and an impressive network of routes, particularly to South America. If you're jetting off to Buenos Aires or Santiago, they've got you covered.2. Lounge Luxuries: The lounges in Madrid and Barcelona are oases of comfort. Fantastic wine selection, tasty snacks, and a respite from the airport chaos. Kudos, Iberia!The Bad: Customer Service WoesNow, let's dive into the murky depths—the part that leaves a sour taste in my mouth:1. Double Trouble: Twice bitten, thrice shy. Iberia managed to double-charge my credit card on not one but two occasions. Cue the frantic calls to my bank and the subsequent headache.2. Automated Abyss: When I lodged a complaint, I received an automated email from a no-reply address. It felt like shouting into the void. Is anyone listening? Apparently not.3. Subject Access Request Drama: To reclaim my hard-earned cash, I had to pull out the big guns: a subject access request. It's like summoning a mythical creature to battle bureaucracy. Not exactly the smoothest process.4. Parent Company Dissonance: As a loyal British Airways (BA) flyer at the highest tier, I expected Iberia (a fellow Oneworld partner) to uphold similar standards. Alas, they're galaxies apart. BA's service feels like a warm hug; Iberia's, a cold shoulder.5. Luis Gallego's Shadow: With Luis Gallego (formerly of Iberia) now at the helm of IAG (parent company of both Iberia and BA), I'm apprehensive. Will he steer our beloved UK flag carrier, down the same rocky path? Let's hope not.In summary, Iberia is like that enigmatic character in a novel—you're never quite sure what you'll get. New planes, swanky lounges, and a penchant for financial mishaps. But when it comes to customer service, they're the Houdini of disappearing acts.So, dear traveler, proceed with caution. Pack your patience, a dash of skepticism, and maybe a lucky charm. And remember, while Iberia's wings can take you far, their service might leave you questioning reality.Bon voyage, fellow adventurers. May your flights be smoother than Iberia's communication channels!
| 1
|
Jet2.com
|
As a short haul airline the service and staff are second to none. I always try and go with jet 2.The fact that you can take baggage on board is fantastic and is a brilliant customer care idea.In the airport you have everything right. Customer first. Well done! Please don't change.
| 5
|
Jet2.com
|
As a single traveller I was placed in the middle of 3 seats by the seat allocation system. I was then charged £26 to switch to a window or aisle seat.As a frequent flyer, I have never experienced this problem before. Jet2 seem to be doing this to extract extra money from customers?
| 3
|
Grupo AirFrance-KLM
|
As a small event organizer, I faced a frustrating issue with KLM. I booked a flight for an artist who couldn't attend, and despite all the talk about sustainability these days, KLM wouldn't let me change the ticket name to let someone else use it. This rigidity is disappointing, and it's made me rethink using KLM again for travel.
| 1
|
Jet2.com
|
As a special needs passenger, from all staff that assisted me, I couldn't have received better care.Cabin crew looked very smart and service was courteous and efficient. The updates of our journey from.the captain we're appreciated.From arriving at East Midlands Airport to being met by family in Malaga, my journey couldn't have been more carefree. Thank you.
| 5
|
Vueling
|
As a travel booker at a large international company, I would urge anyone to avoid this airline.I had 2 of my managers due to fly to Barcelona in November. The flight was cancelled with very little notice and 2 months later we are still waiting for a refund.I should personally receive compensation for having to deal with these cowboys!
| 1
|
EasyJet
|
As a travel novice, I solved a mistake right away. She's so kind and generous
| 5
|
EasyJet
|
As a very nervous and somewhat elderly passenger travelling with my daughter-in Law, I would congratulate easyJet on it's high standard. The crews on the flights I took from Edinburgh to Hamburg return were extremely polite and welcoming. The refreshments offered were fine for the money. Both flights were very smooth as were both landings and I was able to relax and enjoy my flights. I will certainly use Easy Jet again, and pass my thanks to crews on EZY 6931 14/09/15, and EZY 6932 on 16/09/15.
| 10
|
Jet2.com
|
As a wheelchair user requiring assistance I find Jet2 extremely helpful.
| 5
|
EasyJet
|
As a “cheap†airline goes it’s ok, but I just called their customer services and they were bad! They hung up on me 3 times, had to call again even though I asked to be called back if the line gets “disconnected†again, and ended up being attacked and accused that I was “accusing†them for making a mistake when I never made any comments like that. All I said was that I am sure that there would be a way to use last year’s voucher to a new booking I made because I had forgotten that I had that voucher. And I know that there is a way because I have worked in contact centres and customer service for many years. Of course they could have cancelled the flight waving the fees and on the phone rebook the same flight using the voucher. I know it because companies have such contingencies and supervisors have authorisation for such things. But the representative on the phone was more concerned talking back at me, she got angry, annoyed and rude about me accusing them for the mistake (again never mentioned anything about mistake or verbally attack in any way, regardless if my call was dropped two times), and instead of looking of a way to - customer service - she was too busy checking the policy in order to tell me that easyJet’s policy cannot wave any fees nor can they do anything with the voucher afterwards. Actually when I asked her name she answered me “Oh, ok...†and she was annoyed. Really bad attitude and rude and I should know. I have won Customer Service Awards.
| 1
|
Ryanair
|
As advised I need to keep this review honest, helpful and objective. Do yourselves a great favour! Avoid this company! Have waited 9 months for a refund to no avail! I am not hard up for the money involved so have given up on the chance and put it down to a Life experience. I shall NEVER, EVER use this airline again! Hell will freeze over first! Roger and OUT!Pancho.
| 1
|
Jet2.com
|
As alaways we were looked after superbly by the entire Ground Staff and Cabin Crew of Jet2 - we would never fly with another company if Jet2 flights were available to our chosen destination.
| 5
|
Ryanair
|
As almost everyone here seems to be aware, the service is just beyond atrocious. Chatbot doesn't work. There is literally a mechanism to stop you calling their customer service line. Sent an email saying flight cancelled and blocked mechanism for refund. I booked another flight. Then hours later they reinstated flight and denied refund. No way to have any contact with a human other than a one shot limit over the phone and that was a garbled chat basically saying their customer service team don't do anything to help customers, customers just have to 'self serve' online. I won't use again and I think their contempt for people, who they just seem to see as marks, will catch up with them. In short, the service is not very cheap and very very very nasty. Seriously don't bother.
| 1
|
Jet2.com
|
As alway, a very smooth trip outbound experience from Manchester. Not as easy on the return, but I'm putting that down to the language barrier.Would definitely recommend Jet3. For those of you with teenagers wanting to travel alone for their first holiday - 100% recommend!ed! They guide you all the way, even to the baggage halll to point you in the right direction for bag collection.Well done Jet2 keep it up!!!!
| 5
|
Jet2.com
|
As always #1 European Airline! Love the online booking system and the staff - these guys are the best! Giving 4stars only because the double cost during school holidays. But apart from that absolutely love travelling with Jet2♥ï¸
| 4
|
Jet2.com
|
As always - brilliant from start to end
| 5
|
Jet2.com
|
As always - great service - plenty of staff around should you want one - we never have. Lovely people.
| 5
|
Ryanair
|
As always 1 star is too much.Ryanair airline always finds a new way to surprise the passengers, this time they announced that the flight was delayed (3 hrs ) 40 min before departure and after that lovely time at the airport they sent us to the plane and when all passengers were on full sun crew announced all toilets are broken. Top service! and the price of a flight ain't that cheep anymore.
| 1
|
Jet2.com
|
As always 1st class service
| 5
|
Jet2.com
|
As always Great flight with Jet2 from checkin to arriving at our destination. Staff are friendly and helpful. We will be back … on Jet2 of course !
| 5
|
Ryanair
|
As always I am disappointed with the "services" of Ryanair.For the flight Dublin - Lanzarote 1 hour delay + 1 hour waiting on the plane. Two hours delay in total. Indeed, there was no longer a slot to take off.For the Flight Lanzarote - Dublin, 2 hours late. We arrived at 2:20 a.m instead of 00:20.You don't update take-off and landing times. You lie about departure and arrival timesYour flights aren't even low cost anymore (super expensive prices). There is bad service, tired staff, horrible seats. You do not respect your staff and your customers.
| 1
|
Jet2.com
|
As always I have enjoyed my jet2 flight. Ground staff always helpful both at Leeds and abroad. Cabin staff are very efficient polite and always friendly. Jet 2 always my first choice for flights
| 5
|
Jet2.com
|
As always I have had no issues with this company at all. Happy to use them for all my flight requirements. Happily recommend.
| 5
|
Jet2.com
|
As always I was well looked after, from check in to disembarking.I am slightly disabled and use a stick, and all staff were very helpful and kind too me, the cabin staff were very helpful and courteous, thank you all you are the best and the only airline I use now days, and recommend to my friends.
| 5
|
Jet2.com
|
As always Jet 2 are our airline of choice. Their staff are pleasant and competent we have used this airline 5 times this year and the service has been great.
| 5
|
Jet2.com
|
As always Jet 2 gave great service. Great price and easy to book Online.
| 5
|
Jet2.com
|
As always Jet 2 provided a very pleasant flight. The staff as always were very polite and helpful. The journey was smooth and the service was great.
| 5
|
Jet2.com
|
As always Jet 2 staff at Newcastle and Girona airports and the flight teams are so friendly, helpful and efficient, makes the travelling experience easy and enjoyable, thank you to all the Jet 2 team.
| 5
|
Jet2.com
|
As always Jet 2 were amazing. Cabin crew always pleasant.
| 5
|
Jet2.com
|
As always Jet 2 were good treating passengers with respect and being efficient with timings etc. My one observation was on our return to Stanstead they took forever unloading passengers, resulting in us missing a connecting train
| 3
|
Jet2.com
|
As always Jet 2 were professional. Flight was in a relatively new aircraft and it was a comfortable experienceFlight landed on time
| 5
|
Jet2.com
|
As always Jet2 always go above and beyond.
| 5
|
Jet2.com
|
As always Jet2 are on the ball. Everything smooth sailing from start to finish. Very efficient. That's why we keep coming back.
| 5
|
Jet2.com
|
As always Jet2 deliver.Fantastic price, customer service and choice of destinations, super friendly staff â¤ï¸
| 5
|
Jet2.com
|
As always Jet2 delivered everything promised. By far and away the best airline I fly with and I fly with many.
| 5
|
Jet2.com
|
As always Jet2 did not disappoint. Always try to fly with them if I can.
| 5
|
Jet2.com
|
As always Jet2 didn't disappoint. We took a flight from Manchester to Kos. There was a good selection of flight days and times available at Jet2's always competitive prices. The 22kg baggage allowance is a real selling point of Jet2 in my opinion. We received friendly, happy service throughout, from checking in to the moment we landed, with great service and attitude from the flight crew the whole journey. I honestly love Jet2 and look forward to flying with them again!
| 5
|
Jet2.com
|
As always Jet2 flights on time and on board service second to none. However on next two holidays ( November and December) I will be flying with EasyJet as Jet2 prices seem to have increased quite dramatically
| 5
|
Jet2.com
|
As always Jet2 has the best and most courteously helpful staff. It is always a pleasure to fly with Jet 2.
| 5
|
Jet2.com
|
As always Jet2 have plenty staff at check-in to ensure it's a speedy process. We have flown with many airlines and Jet2 is the only one regularly on schedule.
| 5
|
Jet2.com
|
As always Jet2 look after me their ground and air staff are second to none.i need assistance and their staff are always so understanding .I have used Jet2csince their inception .xx
| 5
|
Jet2.com
|
As always Jet2 provided excellent, first class service.
| 5
|
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