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EasyJet
Avoid this company... ignored to give refund
1
EasyJet
Avoid this company.They don't care about their customers. They are only interested in profit!They will answer your emails with "copy-paste" texts."Cheap flights" = CHEAP CUSTOMER SERVICE
1
Ryanair
Avoid this scammers. I had my flight at 7:20 am. I have arrived in the airport at 5:30. They made us wait in the infinite queue to leave the bags and there was obvious that we won't be in time to get in the plane as they only give you 20 mins (since when you know your gate number until they close the gate). I have been running to make it on time and managed to be at the gate at 7:03, so 17 minutes before departure and they were telling us that they can't take us in as the gate is closed. They can see in the system that I have checked in, passed security etc. This has been done in purpose, willing to leave us behind as there was another evening flight half empty. Staff very rude and disrespectful. So 12 people left behind arriving 17 minutes before departure.They had the time to find our luggage and bring it back but no time to put 12 people on board. Harm was done willingly and for money.Do not use this rubbish airline. Pay a little bit more and avoid all this. I will never use them again.
1
Lufthansa
Avoid this scammers...They've Cancelled my flights and I'm still waiting for my refund 2 months and a week.Every time when I called them they said to be patient and in a week time I'll get the money back.... they never refunded me... I had to call the bank and get the money back.Absolutely disgusting airline for the way they're treating the customers and a shame for Germany...
1
Lufthansa
Avoid this terrible airline at all costs. I had to cancel my flight due to medical reasons and asked for full refund. They told me to provide proofs of reports which I did. Few hours later they emailed back stating only taxes will be returned which were peanuts and not the full amount, even though i have carefully, with proofs, explained the reason for flight cancellation and requesting refund. Absolutely inhumane airline. They need to take manners courses from Emirates, Qatar and most of Far East airlines
1
Wizz Air
Avoid this unprofessional and greedy airline. Trip Lisbon-Kiev 9 May 2019 The flight was rescheduled to the next day (22 hours delay). This great company just left all passengers alone for a night in the airport with absolutely no support from their side: - no assistance with the hotel - no assistance with food or even a bottle of water - no help was provided at all. There were many passengers with kids, pregnant women, elderly people. Please avoid this airline, it is the only way we can show them they need change their behavior or just close their business if they don't respect their passengers of all categories. They were in breach of each and every EU rule.
1
EasyJet
Avoid this. Not easy at all.
1
Ryanair
Avoid travelling with Ryanair, especially for business - customer service has no empathy and their booking terms and conditions are designed to loose you money - even if you need to make the smallest amendment. Normally if you purchase goods or services - you have some rights - not with Ryanair!
1
Ryanair
Avoid using airline. It has just cost me an extra £150 through booking fees to book 2 online passengers. A real con. Lots of hidden charges. Inaccessible in time of need. It took over 24 hours. We're completely stressed and not even started our journey. Avoid at all cost. I wouldn't use this airline again, not even if I was paid
1
Ryanair
Avoid using ryanair got robbed in broad daylight!!
1
Ryanair
Avoid using this airline. The customer service is nonexistent and they are barefaced liers. How a company can operate like this in this day and age is beyond me.
1
Turkish Airlines
Avoid using tickets change service!!! Cancel if you notice a mistake in booking within 24 hours. They don't want to refund my tickets I have change right after I have notice mistake (within 24 hours, actually within 30 minutes).
1
Wizz Air
Avoid whenever possible. I have flown to over 20 countries with more than 15 airlines regularly traveling to Poland to visit my partners family. I always use the same carry-on bag for my laptop and a few clothes totalling around 9kg where the laptop is 5kg it comfortably and easily fits into all overhead compartments on all planes i have been on. Measuring my bag it is exactly the size they agree to for the non priority ticket, but due to a hard base and slightly protruding wheels of about 1.5cm it wouldn't fit in their overly small "measure" for this they hit you with an added £57.00. Wizz Air are money grubbing scum. Where they allowed the bag on the way out with no issue. Fly with someone else if you can. I am absolutely disgusted by their destruction of my weekend with my partner meeting her family for one of their wedding anniversary.
1
EasyJet
Avoid will not be booking through this company again my 17 year old fell and snapped his femur 4 days before we were travelling to be told a refund or a voucher would not be a problem due to my son been admitted to hospital for a week leaving hospital on the 14th of December then to receive a email saying there not refunding me at all !!! I have contacted abta this situation is causing so much hurt and upset !! Didn't even follow there own protocol I am required to print and fill in a medical declaration form get it signed by a doctor,I was not told about this over the phone when I spoke to customer service
1
Wizz Air
Avoid wizzair at all costs. I booked a package to crete via expedia. But expedia gave me flights to Athens instead of crete. I tried to cancel instantly, but wizzair want to charge £230 to cancel a £225 flight. Their website says they put customers first, but their customer service is non existent. I spoke to a very rude and unhelpful agent, and I'm still £225 out of pocket! They are offering me no refund and I'm still within 24h of booking. Terrible airline. No wonder they have a 1 star trustpilot rating!
1
Vueling
Avoid yourself the headache. Vueling sells products they don't have and them change them last minute for incredibly long layovers, leaving you dealing with the aftermath without any support.The cherry on the top is that they charge you extra for their services (for example the checked in baggage) even when you bought a different product.Our flight became and incredibly long and expensive journey now. Incredibly untrustworthy.
1
Grupo AirFrance-KLM
Avoid! The android app of KLM requires KLM to have access to pretty much everything on your android device including camera !?
1
Ryanair
Avoid! Unsafe - Uncomfortable - Rude staff!
1
EasyJet
Avoid!!!! Not worth the price for this place.Let me start with just how much of a let down this hotel is and easyJet as a company. I got the full package and half bored for a wellness break for my sick mother from easyJet. EasyJet was a let down I felt like all they want is the money and once they get the money they don't really care about anything else after.It's not how it looks in the pictures please check their website before purchasing because I fell for it.As I checked in and came to the room it wasn't what I paid for they gave me a standard room and told me it's what they all look like even though I tried to make them understand but they started to make me feel uncomfortable my mother wasn't well hence the trip told me to let go and let's just go to the room that was given to us it was frustrating to start with.The wifi is the biggest problem in there you are never connected but when you are it's very limited.The staff very rude and disrespectful there's only a few that made me and my mum feel comfortable and welcomed the rest never speaks English and has attitude and stuck up faces.The worse problem I had was me and my mum kept getting asked for our room numbers every time we went for breakfast or dinner it was so humiliating as everyone else was just walking by without being asked, when I started raising my voice as i started to feel agitated seeing my mother standing there whilst she's unwell for them to only then confirm it was misunderstanding and it was always only us no one was getting treated the way we did. They kept asking us to pay for our food even though it was included and if I wanted a soft drink or hot drink apparently it was extra charge when that was also included I didn't understand what was going on I was always confused as to who comes up with this nonsense only to make money out of you.There's no extra mile for customers or the service it's all about ripping off or the business. I want to share this experience to save a lot of people from feeling like how I've left feeling even though it was supposed to be a break but it's was completely the opposite I wish I did my research before booking and choosing easyJet holidays. The price I paid for it's not worth it whatsoever you can get better hotels elsewhere. Even going to centre if you don't buy anything they treat you so bad and belittle you and laugh at you whilst they are making comments in their language honestly it's disgusting. I spend most of my holiday constantly emailing easyJet and explaining the situation and how hard it's been but they weren't helpful either. I kept getting the same response from different people. So overall there's lot of beautiful sceneries that we manage to find and go there ourselves as I had to rent a car because their prices are extortionate they will bump you in every way possible the prices are all the same as pounds because they've rounded it up so you are better off just not doing anything but to breath and walk which is for free.Even coming back to London in the airport easyJet tried to charge me for my cabin bag even though it was already paid for it to the point where it was either we will cancel your flight or you'll have to pay. I was left with no choice but to leave my cabin bag behind. It was really hard for me and my mum for that 7 days trip that we took for her well being it turned out the opposite.
1
Vueling
Avoid!!!! they try charge me £825 for changing my name on my ticket :/ and so far on 3 flights with them 2 was cancelled and not even sent me any information!!!
1
Ryanair
Avoid!!!Customer service is a joke!! I wasted hours and still getting nowhere. I am utterly disappointed and frustrated with the whole experience with CS.I am entitled to the £13 Air Passenger Duty (APD) discount because I am traveling with my 9-year-old child. The discount was mysteriously taken away in the payment process so I submitted a support case to claim a refund of £13. However, the reply I got was some completely irrelevant information like seating charge which I wasn't even charged for.In the end, I submitted 20+ queries explaining the situation and sending in all the proof relevant to the case. What I got were the exact same replies (even wordings, like word for word) about the seating charge!! Only one in the end answered that if the APD discount isn't automatically applied, I need to contact live chat team so they can investigate this further and apply any eligible discount.Okay then I spoke with live chat agents but sadly they claimed refund can only be processed through support case. I also called the hotline but similarly they told me that refund can only be processed through support case and asked me to submit another support case.Is this a joke? These are the only three communication channels Ryanair has for its customers. I have tried all of them and they all claimed that they have nothing to do with it. It does seem to me as if they are hiding away from refund cases. So beware, this is the level of customer service you get when you book with Ryanair!!!
1
SAS
Avoid!!They can charge anything with your ticket at any time.Without notifying you or refound.
1
Grupo IAG
Avoid!Avoid!Avoid!!My flight Lnd to Vienna just got cancelled...alternative flight via Barcelona offered! Unacceptable!Refund offered - either as a voucher to use on the website on my next booking (same flights are now triple price) or refund to my Mastecard direct however minus €30 handling fee!Very dissapointed...zero star
1
Vueling
Avoid, don't spend your money to pay racist and xenophobic people. I passed security and then went to board my plane to go to London Gatwick that was taking off from Barcelona airport at 6pm. I get to the counter and a curly brown haired Spanish woman asks for my passport. When she sees my nationality she starts bending my passport to see if it's fake, puts it into the light to check it further. Then starts questioning me on a condescending tone, what I'm doing in London and forced me to show her my residency status. How would I have passed security before if my passport was fake?! Is she a government official to decide whether my passport is fake or not? This is unacceptable and I will take legal action. I hope they will fire her. No one ever at the boarder control treated me like that and she was a nobody with no rights, just a rude vuelling personnel. Beware, beware! Spend your money on better people. And Vuelling, don't come here and apologise. If you actually care about not being a racist company, fire her.
1
Norwegian
Avoid, fist Norwegian , became the worst experience I ever had. If you are travelling on your own , be careful, you will become an easy target to take money from, they let you check in with a slightly overweight overhead luggage, tells you things are good, then sneakily mark your ticket to be checked again at the gate , when you had no idea what was going on , you will be threatened with paying the 120usd fine or miss out the flight when other family obviously had oversized bag but not being checked at all. Never again !!
1
Ryanair
Avoid, just avoid traveling with this company at all cost. Horrible experience every single time. Flights are overbooked and passengers are forced to miss the flight although they arrived early to the airport, checked in in advanced and even got priority boarding.
1
Grupo AirFrance-KLM
Avoid, money spent is money lost. An ancient airline business trying to compete against modern airlines by squeezing money out of their staff.Their staff might wear blue uniforms but are not part of the company. Unable to help customers other than referring you to their app that is completely useless when there are massive disruptions. The management outsourced the call center to the cheapest lowest bidder in a far off country that does not have the slightest capability of handeling a calamity.So Saturday 23 April 2022 their ground staff who were threatened to be replaced by contract workers went on strike on the busiest day of the year. This caused massive disruptions. The airport had to be closed off because it was being flooded by passengers. Other airlines were also massively affected.Flights got delayed and cancelled. Because this was an unannounced industrial action, you can forget about any compensation what so ever.The financial damage for passengers is massive. Think about risk of loosing your car rentals booking at your destination. Schiphol parking does not refund you either, if you drive out the gate you forfeit your booked parking and money.Avoid disappointment, avoid this airline, even if you have to pay more to fly another company you will be safer and on time.
1
Turkish Airlines
Avoid, total scam over price, worst customer service. They cancelled my flight due to weather condition ands said they made it open ticket. When I called to rebook got told I have to pay booking fee of £111 for a ticket they cancel.
1
Turkish Airlines
Avoid. Dirty planes, rude stewardess and zero customer service skills. Turkish Airlines has really gone downhill. They barely serve one small meal on their Atlantic flights and the Wi-Fi service is terrible with constant disconnections. The flight attendants look miserable and act like they do not enjoy their jobs. Furthermore, Turkish Airlines has not been staffing their check-in desks either forcing you to deal with outsourced check-in staff…
1
Vueling
Avoid. For starters our return flight was delayed by 4 hours. They now charge for cabin luggage but their silly system wouldn't allow us to check in our cabin luggage for our return flights which meant we had to pay an extra 60 euros to check our luggage in at the airport. According to Vueling's app and staff, all the overhead cabin spaces were full but when we boarded the flights, there was some space left for our cabin luggage. Difficult to find a customer service number or to get through to speak to anyone to help. Best to avoid.
1
Ryanair
Avoid. No matter how cheap the flights are it's just not worth it, their support team is an absolute joke, if you even encounter a minor issue with regards to your flight, forget about it, they won't be able to help with anything and if they do help, they'll be sure to charge you more money for it.
1
Grupo IAG
Avoid. The website and app are simply appalling. Error after error and terrible information about the process. Couldn't reserve seats online for my return flight so had to make a 15 min call which will probably cost a fortune. I won't ever book BA again.
1
Ryanair
Avoid. They lost my checked luggage - on a direct flight! - and it's impossible to reach anyone to get help.
1
Ryanair
Avoid. Use anyone else if you can. They don't care about customers. Always late. Change times. Sat here 2 hours late. Again. And still not left. Speedy boarding then left standing on the staircase.
1
Pegasus Airlines
Avoid. Worst airline ever. Be ready for flights cancellations, rude staff and customer care who's not actual care but scam. Save your nerves, don't fly with them.
1
Wizz Air
Avoid. Zero communication, no help when needed. Unable to check in online ( said unavailable) then got charged £140 for 3 of us when got to airport.Also delayed more than 5 hours even after flight time changed twice while we were on holiday. It's apauling. I will never fly with this airline again. I'd rather pay more.
1
Pegasus Airlines
AvoidBecause of coronavirus, I have to cancel my travel but they are not refunding full money. They applying some fines.
1
Lufthansa
Avoide this company, worst airlines with worst customer service.They cancelled my flights from France to NZ the day before leaving. I called and emailed them many times but never had any answer. My only option was to book a new flight last minute. 6 months later I'm still fighting with Lufthensa to reimburse me and compensate for the extra spending.
1
Ryanair
Avoids reimbursing expenses promised.I traveled from Lisbon to Madeira, but was turned around due to weather. In Lisbon, they told us to book our own hotel and transportation, and to submit our receipts for reimbursement. I've been trying to receive those reimbursements for over a month now, but RyanAir has set up the system so that it is impossible to receive the reimbursements that they promised and are legally required to provide. They direct me to an online form, but when trying to fill that out, it brings up an error message saying that my flight was not delayed. When calling or chatting with customer service, they just direct me back to that form, and when I request that it be escallated I never hear back. Clearly they are committed to not reimbursing these expenses.
1
EasyJet
Avoid…avoid package holidays.I was so disappointed after my mom booked a holiday for the family then easyjet emailed to say they no longer had flights available on the same dates,They did say they would compensate with £200 off future booking for us later to learn it was only £200 off for the Black Friday deals that every customer that booked at thet time was receiving.We looked on their website ti realise they did have the exact same package holiday that we had booked only £400 more expensive than our original booking price.So nice one eadyjet for scamming your customers and ruining peoples holidays just out of greed certainly Will never book with your company again.I did try calling to resolve this and one of your managers was rude and unhelpful.
1
Ryanair
Awaiting refund since May. How can other companies - e.g. personal experience with Jet2 - refund a larger amount of money in days and Ryanair months later have still not done a smaller amount, total shambles.. they should be fined and sanctioned. W6BK7Z is my booking ref. They keep asking if I want I voucher and I have said no. I want cash refund.
1
Grupo AirFrance-KLM
Award miles booking - the app bugs and does not book in business (cheaper in that case) than economy. Noticed when I pick the seats less than 48 hours after - of course not Air France's responsibility (even with screenshots) - customer service unhelpful. They want just for you to pay to cancel and rebook.
1
Vueling
Award to the worstHonestly... I'm impressed in the wrong way... never had 4 different issues with the web AND the app while doing a simple check-in....I give up and will find an alternative next time
1
Turkish Airlines
Aways delay, frustration, stress, time wasting… I don't recommend this airline at all.
1
Grupo IAG
Aweful app and web site. Continuously down, with the cost of flights you'd think they would invest more in service and digital technology. Really disaapointing
1
Lufthansa
Aweful customer service. But at least im alive. 2 stars because they gave tasty chocolate on the flight lol.
2
Ryanair
Aweful experiences with plenty of delays, worst gates, bad service, terrifying landings...Be careful with their small printing and policies because they make money from the ones they don't read it. I paid £275 just for doing the checking for my family (5 people). It took 2 mins for the lady to doing our check in and printing the tickets.
1
SAS
Awesome customer service during Coronavirus outbreak, voucher issued quickly but also gave the option of a full refund which was appreciated.
5
Lufthansa
Awesome experience throughout the years.Great customer service, convenience with the mobile app and awesome business lounges.If you are frequent flyer you can get a lot of benefits.
5
Turkish Airlines
Awesome experience traveling with Turkish Airlines with great food, comfortable & nevertheless staff who has shown great hospitality. Want to mention staff Lokesh Choudhary at Delhi Airport who was very kind & respectful, answered all my queries which was icing on the cake
5
Jet2.com
Awesome experience with Jet2 on this trip. Warm, friendly and efficient service both land and airside! Well done Bournemouth team - so impressed !
5
Jet2.com
Awesome flight as per great staff and flight on time !
5
Jet2.com
Awesome porpoise and people
5
EasyJet
Awesome service from EasyJet customer service
5
Lufthansa
Awful !!! Our flight was cancelled because of their mistake, so now we missed our next flight in Frankfurt and had to wait 5 hours - the only thing we got was a 10 € voucher which only counts for specific restaurants. Besides that, 12 luggages out of 47 went missing on our arrival. NEVER TAKE THIS AILINE!!
1
Grupo AirFrance-KLM
Awful !You have good memories of this once prestigious company ? This is past time.Services in general are no better than any lowcost company even though much more expensive.Client services are unreachable and costly. If you think that taking a more expensive "open ticket" will prevent you from those shortcomings you are deadly wrong. First you can change your ticket within a limit time of 1y from the purchase date. Meaning if you are planning a trip long time in advance don't think you will be able to postpone it. You will have to cancel it.Therefore you will have to complete a form after what they will tell you that they will check if you are eligible to refund and then, they will shut down on you.You can try to call their online services (additional costs), surely they will make you wait because the more you are waiting the more you pay. And when you will finally reach someone they won't listen to you, tell you that it isn't the good service, that they can not transfer you and will hang up on you.I have always being respectful with the person on the other half of the line because i know this isn't an easy job but i have rarely ear a client customer treating so pitifully its customers.You think of reaching them by an other means ?WhatsApp : no responsesClaim form : continually "momentarily unavailable"Go your way…
1
EasyJet
Awful , no email about cancellation had to pay to re-book , never again…will get my money back but there system makes it difficult and some will give up they probably hope. Will never fly again with them, yes the industry is in a turmoil but the cancellation/ refund navigation with EasyJet is appalling, yes hope they go under too.. time to refresh this type of travel,,
1
Lufthansa
Awful - more like a ponzi scheme than an airline
1
EasyJet
Awful - promised a refund months ago, they say they have refunded me but it was the wrong card digits, stil no refund and cannot get hold of ANYONE! Never use them again, they hang up after being on hold 2 hours. DISGUSTING CUSTOMER SERVICE
1
EasyJet
Awful - useless, no information and then ended the chat immediately!
1
EasyJet
Awful ... Wish I could give 0 star... Has to wait sooo long and gave up.Also tried phone and waited half an hour with no answer.Ai was rubbish too. You need to review your systems.
1
Lufthansa
Awful 12 hour flight from Singapore to Munich recently. Very uncomfortable seats, flight attendants thumping up and down the aisles, bright overhead lighting, awful ' vinegar smelling' food and endless announcements....and all this in Business Class!Never again!
1
Turkish Airlines
Awful Airline!!! Do NOT fly Turkish airlines, flew business LND GWK to Antalya and RTN was the most awful flying experience I think I have ever had!Avoid, you have been warned!
1
Iberia
Awful Awful Awful!!!. 3 year ago my family of 5 with 3 small children travelled to Cuba. All seats were paid for (154 Euros) so we would be allocated together and with the wall infront so we could have the baby cot, BUT IBERIA changed the airplane and reallocated us to different seats and behind each other. NO REFUND, NO APOLOGY and of course last minute stress trying to get seats together with a baby and little kids. Geneva Madrid Cuba and on the way back they changed the plane again and same story again!!! Awful company... The support desk was UNSUPPORTABLE. They wouldn't help and only pushed me to go to the airport and try to sort it out there.3 years later we are flying to Cuba again. Already I feel its a mistake!! I booked 4-5 months in advance so there was no issues getting the flight that I wanted at a good price for a family of 5, but I booked the flight too early in the morning at 7am and needed to change it to the next one on the same day and there were loads of places, so no problem for Iberia. I knew there would be a penalty for changing the flight as all airlines want to make a little more money, but IBERIA wanted 800 Euros to change a flight. IBERIA should be ashamed of themselves and the worst was that the telephone support person threatened me with cancelling the whole flight to Cuba if I took a cheaper Easyjet flight to Madrid. TERRIBLE AIRLINE!!!
1
Ryanair
Awful Awful airline, staff incredibly mean and rude, dampened our holidays
1
Grupo IAG
Awful Customer Service options. Having book a flight, primarily run by BA (the longer leg), and part rang by American Airlines, I hoped to book to check-in my luggage in advance via the "manage my booking" page. Alas, this was not provided as an option - I was repeatedly redirected to American Airlines, even though I am looking to check my luggage in for the BA flight, and told that the "longer flight provider" is who I need to contact to check my luggage in. BA is the longer flight provider. I attempted to find a customer service email to contact them about this - after spending 30 minutes navigating the website to find this, the only option is a chat-bot or a phone number which charges you to call. Extremely disappointed given BA have historically prided themselves on customer service - can't believe the faff placed on the customer to sort out an issue that is literally caused by the airline. I am now being told the only way in this case to check-in luggage is at the airport ; on multiple occasions I have flown with BA where they cross-providers for multiple flights, and never had this before. Given the additional cost of checking-in bags at the airport, I am shocked at the awful customer service
1
Grupo IAG
Awful Customer Service! Trying to change a booking hanging on phone for 15mins, then get an overseas call centre with a person who clearly had no idea what they were doing. Could not get my issue resolved!
1
Grupo IAG
Awful Customer ServiceBA are not interested. The past month has been changes to flights.. which is ok but not when you have booked seats & they don't rebook them. Everytime we call all is fine you will get confirmation… NOTHING. Last week we had the open to cancel & rebook something else or cancel with a complete refund 4 weeks before. Turned out we just needed a different connection. What waste of time & energy. Once again needed to rebook seats assure all is sort… 3 days later still not confirmed. So another wasted call.. we now own them money for one sector of the flight! REALLY. Honestly so let down, how can you look forward to a holiday and you're really not sure it's going to happen. No care, no interest. At least with a budget airline you know what you're getting. No supervisor or manager available to talk. Only thing you can do is write in! Write in… this is just a further waste of time & energy.
1
Turkish Airlines
Awful Customer ServiceFlight was delayed 3 hours and I missed my connection with a partner airline.they are rude and not helpful and I was in the airport for 14 hours for there mistake .
1
Ryanair
Awful Experience with Ryanair – Rude Staff and Unfair ChargesI had a terrible experience with Ryanair on my flight from Torino to London. I have two first names and two surnames, and I've always traveled like that without any problem. But this time, they claimed my ticket was invalid because of my name format — even though I've flown to Italy like this several times before.When I tried to explain the situation, the staff were extremely rude and unhelpful. They refused to listen and told me that to "correct" my name, I'd have to pay a ridiculous £160 fee — which is outrageous for something so simple. In the end, I had no choice but to buy a whole new ticket, which was expensive and completely unnecessary.The lack of professionalism and empathy from the staff in Torino was shocking. I understand the importance of correct details, but the way they handled the situation was unacceptable. I've never had this issue with any other airline, and I expected better treatment.
1
Wizz Air
Awful account experience. I'm trying to create an account and an email came to verify my account after an hour, when I click to activate it it says I need to verify my account and I go in circles. Waited an hour for a live chat conversation and they didn't listen and closed the chat on me.
1
EasyJet
Awful advisors, will scam you out of any bit of money possible when making a booking
1
Vueling
Awful airline - have lost our bags both times we've flown with them. The telephone helpline is an AI which does not recognise the word 'lost' - they have deliberately not included a keypad option to select 'lost luggage' in the menu, requiring you instead to say the word 'lost'... We have tried this about 15 times today with three different people and the AI is totally incapable of recognising the word 'lost'. It has cut us off each time.Yesterday we managed to speak to someone real after half an hour and he cut us off before the end of the conversation.We booked through BA who refuse to handle our enquiries referring us instead to Vueling who are more or less impossible to get through to.Truly appalling excuse for an airline (the 90 min flight, first thing in the morning was 45 mins late as well).
1
EasyJet
Awful airline - wouldn't allow bag despite it fitting in with their criteria- and fitting in the metal frame with a little force - officious horrible staff at entrance behaved like nazis - advise to avoid this airline at all cost or suffer the consequences
1
Vueling
Awful airline . Awful customer service. They are a complete joke. Steer clear of this airline.
1
Eurowings
Awful airline and I don't know how they are still operating, never had a flight with this unprofessional airline leave on time, always massive delays. Book with these abysmal people at your own risk, missed 2 connections due to these jokers. YOU HAVE BEEN WARNED.
1
Vueling
Awful airline and terrible customer service, I would rather never go abroad again than use them!
1
Ryanair
Awful airline awful staff who are complicit in making the world a more horrible place every day.
1
Ryanair
Awful airline cannot believe how unprofessional & petty some of there staff are absolutely ruined any chance of me ever booking with this company ever again. My advice people its not worth it don't use Ryanair....
1
Pegasus Airlines
Awful airline every single flight I have been on with them has been delayed, its absolutely ridiculous. Will avoid pegasus like the plague going forward.Currently sat on the Pc1161 from SAW to STN which was delayed by 30mins "due to scheduling" apparently and its we're now 1 hour 30 mins delayed. Cheap and woeful cones to mind.
1
Ryanair
Awful airline in every way. That fat Irish man just wants to grow fatter. Horrible experience, ugly airplane interior, delays and waiting onboard noisy airport tarmac for an hour in the cold.
1
Lufthansa
Awful airline no support cancelled flights points not credited to Miles & More. Avoid this dreadful airline where the customer is treated with contempt. They lack enough people to run the airline.
1
Ryanair
Awful airline run by arrogant O'Leary they are also buying loads of Boeing 737 max's won't fly on those
1
Ryanair
Awful airline that doesn't honour it's T&Cs. Do not fly.
1
Ryanair
Awful airline that is not interested in helping it's customers. Just trying to get more money off you, every step of the way even when you follow their rules regarding luggage. I purchased a normal cheap ticket for myself that allowed a small cabin bag, and priority for my partner so that he could have two cabin bags. Our outgoing flight was actually fine, but on the return flight, we were told one my partners bags was too big and we had to pay extra for it. Even though it was the exact same bag we flew out with and it fit nicely under the seat as we were told it had to. The clerk at the check in desk became aggressive and was shouting and arguing with us, and basically forced us to pay extra for the bag (Even though it was included in our ticket options). The whole experience was horrible and customer service is absolutely appalling. When complaining to ryanair, they have just responded by telling us we could only have brought two cabin bags on board if we had a priority ticket. WHICH WE DID!! They are very unhelpful and just want to get as much money out of you as they can. I even took pictures of the bag under the seat and sent it to them to show how we had followed the rules. I don't think they have even looked at any of it, just sent across some general information.I usually fly with easy jet if I can, and will make sure I do in the future. Their customer service is much better and they have always been great in my experience.Avoid ryainair at all costs. You think you're saving money but they end up charging you way more than you think and end up out of pocket. Obviously all of the other reviews echo the same thoughts about poor customer service. You'd think after such a horrible time with cover, and people finally being able to travel again they would be much better than this. Shame on you Ryanair. I clicked the box to notify ryainair of this review, which is laughable considering they clearly don't give a toss about anyone or any of their crappy reviews.
1
Ryanair
Awful airline that'll find every little way to charge extras! Not checking in online costs 60€ per passenger upon arriving in the airport! Just plain thieves! Never again will we book a Ryan air flight...
1
Vueling
Awful airline to deal with. Changed the time of my flight when I went on to not accept and change my flight, I booked the wrong duration, when I went back on to change it, I was checking the flight times and had an email to say my booking had been updated to dates I hadn't chosen or booked. I tried calling them straight away to rectify the mistake amd emailing, I tried calling all day, when I finally got hold of a human, I was told I needed to get in touch within 2 hours if the mistake and that there was now nothing that could be done. I felt like I was talking to David Walliams on Little Britain. The frustrating thing is, I was only changing my flights as they changed the time in the first place. I've put in a claim as of the 6th of January and have been told 10 day response time, we are now on the 22nd of January and still no response. Absolutely ridiculous
1
Grupo AirFrance-KLM
Awful airline with shady practices. After cancelling my flight nearly 6 months ago i am still unable to get a refund or get anywhere with their customer service.I requested a cash refund as soon as the flight was cancelled, then four months later after chasing for days, was finally told they are unable to process my refund request as the ticket no longer exists because they have swapped it for a travel voucher, which i never asked for. KLM, after months and months have asked me to start the entire refund process again. Awful company, forcefully holding peoples money hostage. Terrible customer service through web chats, and actual customer service agents are rude as hell, understandably considering KLM is slashing jobs. Obviously they care about their staff as much as they do their customers.Im never using this airline again. I hope they go under.
1
Ryanair
Awful airline! Non existent customer service. Unhelpful and unfriendly staff. My seat was filthy and still had rubbish and litter in the seat pocket from previous passenger! Disgusting!I will never use this airline again!
1
Ryanair
Awful airline, management and staff. To be avoided.
1
Vueling
Awful airline, never fly with them. Better pay extra money, but fly with another one. First of all, they lost my luggage, they looked for it for about 4 days instead of the promised 1. When I arrived at the airport, I waited for my luggage for 2 hours. At first, they couldn't find an employee to bring it to me. Then the employee brought out someone else's luggage twice. They only compensated part of the money. At the airport, they refused to let me take my suitcase on the plane. After I said that I don't trust their company anymore, they said that I have to pay 50 euros. Awful experience, I will never fly with this company again. Awful rude employees who don't care about you. Also terrible support, INITIALLY THEY DIDN'T WANT TO COMPENSATE ME FOR ANYTHING AT ALL. Only after three days of pestering support, they agreed to return part of the money to me.
1
Eurowings
Awful airline, obviously run on the cheap, I would imagine there aircraft maintenance is as bad as there customer support. They lost one of the suitcases, there check in online doesn't work, and all they can do to help, is absolutely nothing. Better to walk, than use this company
1
Ryanair
Awful airline, simply bad all round, delayed over 4 hours, no compensation given, no staff about to ask whats happening. Very bad service from this airline and they get away with bad service day after day.The worst airline in the world - what a reputation to uphold!
1
Lufthansa
Awful airline, still operating in the style of an old national carrier. Boarding is chaotic, different from almost every other airline, with five different levels, causing utter confusion at the gates. The ethos of the gate staff is dictatorial, not helped by the frustration of passengers turned away and sent back in the queue because of the chaotic boarding procedures.I fly with them only occasionally, only if there isn't an alternative. But I think after this week I just won't use them again, life is too short.They're not cheap either, 50% more expensive than Ryanair for instance.On board staff are generally much more pleasant than the gate staff. The ethos at the gates in all.airports seems the same, rude and dictatorial.Food offering on board is limited. Staff do a run around the cabin and then pull over the curtains and disappear into the galley.Best avoided, if possible.
2
EasyJet
Awful airline, terrible user experience on the website, far from helpful when it comes to most issues.
1
Lufthansa
Awful airline, will never fly with them again. Last minute they changed my flights adding an additional stop to my journeyOn the flight that was over 9 hours they them claimed because of turbulence that they couldn't do a dinner service (this was a lie there was no turbulence).We were given one bottle of water. I was hungry and dehydrated and frustrated. To make matters worse when we landed my luggage never left London. Day 3 of my holiday, no luggage yet. I made a complaint and was given a generic apology, i asked to escalate and given another lack of care response. Im so angry at the lack of care. 0 star airline
1
Vueling
Awful airline. 5 hour delay out from London to Florence and overnight delay on the return. Complete lies from the supervisor whilst he laughed about the situation and told an entirely different story to the girls on the desk. Staff are rude. Would never fly with them again as it seems they overbook all their flights and then roll out the book of excuses as to why you can't fly.
1
Wizz Air
Awful airline. Email their CEO...I've had a terrible experience with Wizz Air offering a reimbursement payment but never actually following through with making the payment. I encourage anyone to email their CEO directly (jozsef.varadi AT wizzair.com) to expedite the claim/complaint or Complaint Manager (olena.onopriienko AT wizzair.com). Won't let me publish the full email address
1
Ryanair
Awful airline. Everything that could go wrong did!1. Tickets do not always go through, the friends we were traveling with found out a few days before that they did not have ticket2. Cannot check in via the app. App functionality limited check in. Our only option was to do it at the airport, where we had to pay 110 pounds3. Awful customer service. Que is extremely long and impossible to understand what is being said due to poor quality.4. DELAYED both ways to UK and back to Denmark.5. Changed flight time several times prior, which meant we almost missed our concert. They have a 5 hour policy, so anything below 5 hours you cannot get compensated. We were totally delayed 4 hours and 30 minutes…
1
Vueling
Awful airline. Extremely expensive for budget airline. Add ons especially bagge is extortionate. I paid for baggage but those who hadn't still put their luggage in overhead lockers. The seat and legroom was the smallest I've ever encountered. Was delayed on way out and late on way back. Awful experience.
1