Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
|---|---|---|
EasyJet | Use them every year happybwith the service they provide on easyjet holidayWould be nice to get discount for me a loyal customer 🤣 | 5 |
Wizz Air | Use them once. Didnt know this is the only line you need to check in online 3 hours before flight. Had to waight ling queue on airport and pay additional 203pln for ckeck in for nothing. Clear thefts. Dont reccomend to no oneAfter a complaint they send me message sorry we cannot help you at all | 1 |
Jet2.com | Use them regularly | 5 |
Ryanair | Use this airline as the costs are low, wish is did'nt charge so much for using a debit card. | 4 |
Jet2.com | Use this airline at least 6ties a yr.very reliable | 5 |
Ryanair | Use this airline at your peril that's all I can say!!! Always delayed and so many hidden charges that you end up paying more than you would with a decent reputable airline!!! | 1 |
Ryanair | Use this company at your peril! Disgraceful company with an atrocious customer service, they really don't care. If you decide to book with Ryanair I hope you have no reason to contact them, if you can get through to customer services, all you will receive are lies. Plenty of other holiday companies – please don't use Ryanair unless you can cope with months of stress! | 1 |
Ryanair | Use this company at your peril!Flights cancelled with a few hours notice, but offered to rebook at no charge, just pay the price of buying a ticket on the day i.e. we cancelled your flight, if you want to get home you need to pay an additional €150 on top of what you have already paid. Declined this 'generous offer' and booked a cheaper flight with a reliable airline.5 weeks later and Ryanair have still not refunded the money. This is unacceptable for a cash rich company to hold on to peoples money long after that company failed to deliver the service which the customer had paid for. But it's typical of the attitude of the company and its senior management they seem to despise their customers for some bizarre reason.Caveat emptorEdit: Eventually got refunded through Credit Card Company, still no contact from Ryanair | 1 |
Jet2.com | Use this flight to Larnaca regularly- never on time due to inappropriate turnaround, seats uncomfortable for a over 4 hour flight. | 2 |
Grupo AirFrance-KLM | Used Air France again for my trip to Europe, this time from SCL to Edinburgh via CDG and then back from Barcelona. First of all they've got the best customer care over Twitter ever. I asked for seat changes, special meals and several information and they provided quick assistance. Attention in flight was kind, in flight meal and entertainment was good too and the special menu I ordered, paying a little extra, was simply great. Seats are economy yet not as bad as others such as KLM or Iberia. The aircraft was a bit cold but didn't bother me much as I sleep most of the flight. A nice touch they offer is ice cream and beverages during the long flight. Having other options, I always choose Air France for Europe, despite they've been increasing their prices to fly from Chile. Hopefully this doesn't happen again next year! | 7 |
Jet2.com | Used Assisted passage and was well looked after throughout. Thank you | 5 |
Grupo IAG | Used BA to fly to Egypt for a two week holiday. We left on 18th December but our suitcase never left Terminal 5 Heathrow. Did not see it again until it was delivered to our home on the 9th January. After an enormous amount of inconvenience, frustration and expense BA will offer us nothing in the way of compensation. We now have to go to the trouble of making a claim through the CEDR Foundation. British Airways used to be a great company, but no longer. I just hope that their plane maintenance staff have a better attitude.They should not be allowed to use the word 'British' in their name, it just brings more shame to our country. They also changed our seats, which we had booked and paid for, without a word of explanation or apology.We have flown with many airlines, hard to think of a worse experience than with BA. | 1 |
EasyJet | Used Easy Jet for a for night holiday to Iceland. Flew from Luton. Planes on time both ways, flight crew cheerful and very polite. Can't fault the flight in any way, even the weather was good, hardly a bump so the way there and back, and that's obviously beyond their control.Easy Jet from Luton is the way to go, such an easy airport, very close parking, both highly recommended. | 5 |
EasyJet | Used Easyjet again and again. Never had any complaints last flight from Barcelona to Newcastle (flight 6401) was a really treat. The staff were friendly and a bonus of being able to hear the pilot (or 1st officer) explain how long what height where we were throughout the flight. | 10 |
EasyJet | Used Easyjet for first time in June and definitely will be the last. There was a shocking lack of communication when our flight was cancelled. Everyone on the flight was left to 'fend for themselves' including a disabled man and his wife. One rep eventually appeared, said he would find out what was happening and never came back!We had to pay for an hotel and transport on our own after 12 hours at the airport. Now Easyjet are refusing to pay our costs due to the hotel not putting the full details on the receipt. Easyjet will not answer my questions and the lack of communication as been appalling. | 1 |
EasyJet | Used Easyjet for the first time on return flights from Edinburgh to Krakow and was very impressed especially when compared to Thomas Cook Thomson etc. Check in was slick and easy and flights were on time (both landed early). The A319 and A320 planes were modern clean and comfortable (much more leg room than the above mentioned). Will definitely be my first choice in future. | 10 |
Jet2.com | Used Jet 2 for many years. Mostly on time, very friendly staff, usually with a sense of humour. Cost effective.Would always be my first choice. | 5 |
Jet2.com | Used Jet 2 for years. Allway a good exprience | 5 |
Jet2.com | Used Jet2 as usual for our flights to out golfing holiday in Belek. As usual great flights, cabin crew top notch and flights on time. No complaints. | 5 |
Jet2.com | Used Jet2 for the first time, they were great! Dealt with all the queries satisfactorily both prior to travel and when at the resort. They were available at every stage of the journey and were containable 24/7. Impressed with their speed of response whether by email, phone or social media. I liked the detailed explanation they went into when addressing any issues. Will use gain whenever possible for sure. | 5 |
Jet2.com | Used Jet2 many times as they have really good prices, are on time, friendly staff at the airport and cabin crew. | 5 |
Jet2.com | Used Jet2 many times, friendly staff, clean planes, punctual. | 5 |
Jet2.com | Used Jet2 twice a year to go to Cyprus for several years now,never been disappointed,they always do their best at the airports and in flight. Would be reluctant to use any other airlines. | 5 |
Grupo AirFrance-KLM | Used KLM between Heathrow & Amsterdam and return, check in for both outbound and return was pretty simple as I only had hand baggage. Although at 7.00am terminal 3 was very busy. The flight departed from gate 3A a long queue so ended with the flight being delayed a little, once onboard seat 6A was fine for this short 50 min flight. Departed a little late but landed just 10 min late, service and crew were really very nice be boarded quickly, in to a packed out Schiphol. Returning the following day security and passport control took around 1 hour which is okay, arrived at the gate D12 where boarding started 20 min before departure, a full flight once again 6A and again crew and service just great. Arrived on time at LHR to a remote stand and bussed to the terminal. Nice trip although I'm still not sure if I would use KLM Economy for long haul flights, might try business if the cost is right! I like the airline and the crew are great. | 6 |
Grupo AirFrance-KLM | Used KLM from Rome to Lyon via Amsterdam. They gave a 40 min transit in Amsterdam, after confirming with them whether it would be enough they said yes. The flight from Rome to Amsterdam got delayed more than an hour, after arriving in Amsterdam the air bridge had a breakdown so had to hold up for so long, then ran to the gate for flight to Lyon. Reached the plane but this flight got delayed again, eventually it flew but when we reached Lyon our baggage had not arrived. I had all important stuff and medicines in that bag. Registered the complaint to KLM representative at the airport, but it’s been around 24 hours still haven’t received the bag. It has been my worst experience with an airline. | 1 |
EasyJet | Used Live Chat to try to get an update on my delayed baggage. It was absolutely no help at all. Just kept telling me to click on links or e-Mail addresses that I had already done and got no information from. Went round and round in circles making the same suggestions and me saying I'd done them and wasn't getting any updates or information about my bag. So infuriating that you can't just speak to someone that is meant to be dealing with delayed baggage! | 1 |
Norwegian | Used Norwegian Airlines to fly from LGW to LAX. Overall satisfactory but one incident on the return flight spoiled it all a bit. The outgoing flight was around 45 minutes late departing but did arrive to LAX on time. Food was pretty poor on this flight undercooked risotto is not a particular favourite of mine! Sandwich snack towards the end was also a poor vegetarian option a couple of pieces of bread with some cucumber and tomato thrown between them. Staff were pleasant enough mainly Americans. The plane itself was comfortable with good entertainment facilities. The new design made flying through turbulence a lot more pleasant than normal. However on the return flight we seemed to have mainly Scandinavian flight crew and I was disappointed with how they treated the older gentleman sitting next to me. His entertainment system was broken as soon as we arrived on the plane. He caught a male member of staff as we were taking off who just waved a hand dismissively at him and walked on. He caught another male member of staff who said that if he had already reported it they were probably in the process of resetting his system. Still nothing and eventually a female member came up asked if it still wasn't working and then disappeared to the front of the plane. The screen was never fixed no other member of staff offered help or even an apology. There were empty seats at the front of the plane so he could have been moved. He was wearing a hearing aid and had to put this in every time he was trying to catch a member of staffs attention. It was heartbreaking seeing him rushing to do this and being ignored. I did offer him my TV as I could share with my husband but leaning over someone else isn't quite the same. The flight itself was on time and the American flight food was much better just a shame about the crew. | 6 |
Norwegian | Used Norwegian for four flights. JFK-ARN: Flight left early, and arrived about 30 minutes early in Stockholm. Having to check-in at a ticket counter at JFK was annoying, but the line was minimal. Dreamliner plane was good, but unsure why they can't manage to have internet on transatlantic flights. Entertainment system worked perfectly, but not as many choices as expected. NY-based crew not very professional. ARN-Tromso via Oslo: OSL leg on-time. Tromso leg departed about 15 minutes late, but arrived roughly on time. Planes new and in great condition. Free wifi. Tromso-Oslo: Flight was unknowingly a continuation from Kirkenes, where it was delayed taking off. Took off two hours late. OSL-JFK: Departed 20 minutes late, but arrived on-time. Norwegian crew was very professional. I did not pay for a seat assignment on any flight, and was assigned aisle seats on each. When checking-in in person, they seemed to have latitude to give you what you want if available. On the European flights I was often toward the back of the plane where there were extra rows available, while people who paid for seats were clustered up front. Leg room tiny. I carried a 38 liter backpack on all flights with no problems. Easy online check-in via app for European flights, and got text messages updating about delays/times. | 8 |
Pegasus Airlines | Used Pegasus for over a decade for the destination is only available via Pegasus from London. They used to suffer delays which is nowadays much much better..AVOID ANY TRANSFERS VIA SABIHA GOKCEN ISTANBUL ITS A BEYOND HORRIBLE IN FACT A DISGUSTING AIRPORT BUT DIRECT FLIGHTS AREPRETTY GOOD. Pegasus Fares are very competitive and very low which made a lot of sense such as £68 London Stn to Izmir or Ankara in anyone's book a great value. Downside with Pegasus is as a frequent flyer the frequent flyer points disappear or not added on despite saying they were automatically done( not true and no list of flights) ANOTHER REASON I PREFERRED PEGASUS WAS THEY USE AIRBUSES RATHER THAN DODGY AND UNTRUSTED BOEING 737s BUT UNFORTUNATELY NOW THEY ARE BUYING 200 737 MAX aircrafts which means I will not use Pegasus again when those DEATH MACHINES arrive.. | 5 |
Ryanair | Used RyanAir 3 times, and 3 times they failed to deliver.The first time, to go from Dusseldorf to Italy, their flight was 7 hours late, and they announced it literally when we were queuing to board in the plane. We had to wait in a very small airport for such a long time, for such a small trip.The second time, to go to Spain, 5 hours late, same story.The third time it was for my parents, from Thessaloniki to France, at the beginning of COVID, they cancelled the flight last minute and they never reimbursed us claiming force majeure allowed them to do that.I am NEVER using this company in my life ever again, I don't care how cheap they are comparing to the competition. I understand providing add-on paid services that are usually a given in non low-cost companies, this is a concept that is fine by me.But their support is almost inexistant, their service really poor. I have rarely been that unsatisfied with a service. Avoid it as much as you possibly can. | 1 |
Ryanair | Used Ryanair a few weeks ago to go to Dublin.Very much the definition of cheap no frills travel.If you can go away using only a cabin bag and not book any extras then it's fine.wasn't expecting any luxury and didn't get any.Would only use for no more than a 2 hour flight. | 4 |
Ryanair | Used Ryanair and got some brilliant deals in the distant past, genunine £1 flights. You have to be very careful as I got stung £70 for a name change at departures once when I had booked myself twice in error. You have to be very careful when using them so you get everything right. The additional charges now make them much less attractive. | 2 |
Ryanair | Used Ryanair for dozens of flights and gets you from A to B. Had a few unfortunate incidents but largely out of Ryanair control. This is low cost airline so cannot expect gold standard service. You get what you pay for. | 3 |
Ryanair | Used Ryanair for the first time on the 13th June 2019 ! Never AgainScruffy untidy cabin crew, one of them had the soles of her shoes hanging off , dirty plane, booked priority along with the rest of the plane ! Was kept standing in runway for over one hour & no explanation, prices for snacks & drinks is way-over the top ! Then you pay in Euro they give you sterling back at the lowest rate ever ! All the extra we had to spend and for what !. The governing bodies need to to check this company out I have never seen anything quite this ! You need some training for your staff & a good shake up!. | 1 |
Ryanair | Used Ryanair for the first time on the 27th December from eastmidlands to Rome .My husband and I purchased 15 kg baggage to go in the hold so we didn't have to take a case on board to save space I took an holdall bag weighing approx 6 kgs my husband took a back pack bag again approx 6kgs fine going out . On return back to eastmidlands on the 31st December queued at the gates to board plane in lots of time got on board but bags in over head cabin Sat down waited appox half an hour for rest of people to board . Over head cabins got full.so flight attendant took our bags out to make space for late comers and told us to put them under the seat we had both had winter coats I also had a hand bag no room at all!! we struggled to get bags under seat no room I have ruematoid artheritis in my legs and feet and taking steroids and other medications had very uncomfortable journey .Unfortunately had Already booked a flight to Venice in April 17 with this company so guess what i will be taking a case to maximum size and no purchase of luggage for the hold. Disgusted how we were treated. | 2 |
Ryanair | Used Ryanair for the last 12 years, but we will not use them again. Last flight with them we booked in flight meals, but once on board we were told that they would not be available but we would automatically be reimbursed. To date no refund and every time I call they can not put me through to the right department. Waste of time and thieves!! | 1 |
Ryanair | Used Ryanair for the very first time a couple of weeks ago, and it will be the last.Arrived to airport two and a half hours before the flight, and due to them only using a few desks for roughly 4 different flights (in addition to them being rather slow anyway), we only made it through to the departure lounge with 30 minutes to spare.... it was an early morning flight and we had planned on having breakfast etc.We were also then left standing at the gate itself for about 20 minutes just to board (10 minutes of which were spent outside in the rain - baring in mind this is at about 6:00 in the morning, in October...freezing cold).Thankfully the return flight home was with another airline... | 1 |
Ryanair | Used Ryanair for years now had the odd problem usually my fault. This June flew to tenerife with my partner where she fell ill after 22 days in hospital and 8 weeks in total we was allowed to fly home the insurance company booked the flights with Ryanair and it was a pleasure to receive the care and attention my partner required both at tenerife and Manchester absolutely first class especially with a Ryanair airport staff named innutze I think I spelled it right, she is an absolute credit to Ryanair and the team thanks for your help. | 5 |
Ryanair | Used Ryanair for years, as a hard core traveller. :)With a right size backpack on your back, sometimes when needed a jumper tied around your waist, can fly around easily for the cost of a Starbucks coffee.When planes have been delayed as with all carriers it has been handled well.Got refunded straight away when Morocco closed its borders in covid times.From observation seems problems arise at airports because of the airport.Sometimes book extra leg space on the plane, food is pleasant, tea and coffee as normal from a regular coffee place.For flying around with a backpack, brilliant and see many places. For at max a few hours flight Ryanair are great. :)How much does business class cost? Would buy Michael O'Leary a drink. :) | 4 |
Ryanair | Used Ryanair in the past ok...but never again .Money grabbing charging forcarry on luggage, if you are going to do that pre warn your customers. Staff rude and abrupt not helpful.Won't be flying with you again. | 1 |
Ryanair | Used Ryanair on hundreds of occassions always on time and always rock bottom pricing, 4 adults Birmingham to Dublin Saturday return, £.40p + £10 card charge how can you knock this? | 5 |
Ryanair | Used Ryanair the last couple of months when other airlines BA/Easyjet were cancelling and must say the planes departed on time and arrived early. Obviously no frills but who can complain when you pay 20 pounds for flight. This competition is good to keep airline prices in order. Check out state monopoly lines - Austrian Air (e.g Basel to Vienna) when Easyjet dont operate an average return is 400 Euros and when easy jet start in winter for 70 euro return prices drops to more sensible levels. | 5 |
Ryanair | Used Ryanair today. 1st time ever.What can I say.... for a cheap budget airline, absolutely perfect. Left the airport about 20 mins late but soo what? Took off from Stansted landed at lanzarote in perfect time. 5 star review for me | 5 |
SAS | Used SAS several times for flights from Asia to Europe and opposite. For the price quality is fair although competitors can provide better quality for marginal increase of price. Airplanes are not newish and feel used and filthy at times. Food is just OK - nothing really amazing but not bad as well. Just what you may expect from low- priced economy class. Attendants are quite friendly no problem there. In flight entertainment is very much outdated suffering mishaps and often just not working well. Otherwise choice of movies and stuff to listen to is just enough. Customer support are not welcoming often plain rude failing to explain key points and charging money for stuff you won't expect such as fixing a minor error in reservation. Due to the last problem I believe SAS are losing customers and I won't recommend it to my friends and family. Using competitors instead. Sorry SAS you can perform better. | 4 |
Vueling | Used Vueling many times during 2014 and 2015 (Punto member as well as Gold membership in OneWorld). The service at the beginning was really great, however, during our recent flights and also on our last flight Barcelona to Venice we had many problems. During recent flights the front toilets of the plane were closed and the staff didn't clean the back toilets, which was of course a problem. All our communication with Vueling ended without a decent response from the airline. During our flight to Venice, we booked as usual Priority boarding tickets, but none of the staff let us go on the plane first. Moreover, the front toilets was closed again. Similar to last time, no response from the airline, no matter the communication type. Unfortunately, from a very good low-cost company they have become one of the worst. | 2 |
Vueling | Used Vueling recently for the 1st time from Gatwick to Alicante and had a great experience with them. I would definitely use them again but i usually fly to Manchester or Liverpool which they don't do direct from Alicante. Service was good despite it being late night and the end of a very ling day for the crew. | 5 |
Wizz Air | Used Wizzair pre pandemic happily and successfully. I used to like them and used often for flights to many countries. But alas, the airline has changed! Now it feels that they are solving their cash flow problems by allowing new booking only to cancel them later, often “at the last minute†(a few hours before the flight). My flights to Moscow in June 2021 were cancelled twice, second time I was already in a hotel near the airport as the flight was very early morning, so had to come in the ending. So I lost money on transport, COVID test and hotel. My friends flight to St Petersburg was also cancelled, she opted for a refund which is promised in 30 days… Good luck with that. When they cancel the flight, they offer refund or re-book, but refund only for “new†money, not if your used credit accumulated with them during pandemic for the past cancelled flights… so I had to re-book. And since then my booking was cancelled or amended three more times within 2 days. Dates get pushed further and further away from originally booked flights, like a month and a half later. I checked availability on site prior rebooking and noticed that tickets price is 3-4 times higher than mine… so my guess is that my booking is being bumped off as they sell tickets for much higher price! Or may be they don’t intend to fly at all, just collect new payments anyway to save themselves…. In addition some add-on services are NOT refundable as it turned out, specifically “provided by partnersâ€. Once after cancellation and request to add credit to the account I discovered that around £18 “disappeared†without explanation. I’m not sure what “service†was deducted. I only had “priority†added, I wouldn’t have thought it was a partner service. Either way the whole practice is a disgrace resulting in very disappointing. | 2 |
Jet2.com | Used assistance as husband had had recent knee surgery. We found all Jet2 staff so helpful, courteous and professional throughout our travel out to Spain and return. | 5 |
Jet2.com | Used before and always happy with the experience. | 5 |
EasyJet | Used easy jet several times in the last few years and never had any major letdowns. This time Due to the pandemic, my holiday at the start of October was cancelled. A quick 5 minute phone call to easyjet and they sent some vouchers to my email address so we can book for a different time. Well handled easy jet, hats of to you. | 5 |
EasyJet | Used easyJet for 20 and years.Flying regularly to Spain, Bulgaria, France, Denmark and many others.Has the ride always been perfect, no, but on balance they provide a effective service that has allowed me and my family to explore the UK and Europe for an accessable price, going to more places than I ever imagined I would.We pay for EJ plus as we ride around 6 times a year, so getting extra leg room and luggage is worth it for us.In all the flights we have taken, 2 have gone majorly wrong, and we got new flights and compensation, the last time there was a bit of confusion because of a technical issue but it was sorted with some persistence.Has the customer service over phone and internet got worst in the last few years, I think it has Yes, it needs improving.In flight staff are normally good to very good.In flight food could be better, we generally don't eat on board much anymore. (I think I prefer the food choices on ryanair.)Over the years lots of things have improved, the planes are better, ground staff and generally better trained (even when not EJ staff)They need to do lots more online, I feel the website is really basic, I think pre ordering your food and drink would be a good place to startAlso The Gatwick easyJet lounge is lovely, staff are friendly and the pancake machine is great fun.In short they have lots they can improve on, but I will continue to use them. | 4 |
EasyJet | Used easyJet in September for a 4star all inclusive holiday the hotel wasn't even two star contacted easyJet whilst in resort to say hotel wasn't fit for purpose their customer service is none existent no reps in foreign country's avoid at all costs it has to be my worst travel experience everFloors lifting in hotel cockroaches in main reception inedible food and drink rude staff broken furniture in rooms bare electric cables hanging of the walls broken sunbeds pool filters with no guards on them the list goes on and all easyJet could say was the star rating is different in each countryAvoid at all costs | 1 |
EasyJet | Used easyJet to travel to Cyprus flight EZY2269.Turned up at Manchester airport to find utter chaos at the part of the terminal that easyJet use.Looked on departure board and suparis, surprise the flight was going late. Boarded flight at the new departure time and was told that "due to air traffic restrictions" that the flight would not take off for at least two more hours. Every other airline was taking off on schedule ok. Two hours later we where told that there was a further delay due to not boarding the disabled passenger's (WHY WE WHERE PARKED AT THE TERMINAL FOR TWO HOURS).we then departed and due to a tail wind we only arrived 1 hour and 59 minutes late.It would seam that the Pathos flight is just shoe horned into a spare departure slot when available.The crew where very friendly, though I felt sorry for them as there would not get back to the UK until after 4 AM the next day.This flight is ALWAYS LATE bur easyJet shows that it left on time but waiting over TWO HOURS on the plain before taking off is not leaving on time!!!!!!!!!!! | 1 |
EasyJet | Used easyJet's online chat to change a seat booking ( after check in ) and the person - Nafal- could not have been more helpful and efficient. A credit to the organisation. 5 stars 🌟 | 5 |
EasyJet | Used easyjet for years with no problems but this flight had a farcical ending. Pilot had 2 failed attempts at landing in Gibraltar due to wind so we diverted to Malaga but after a few minutes diverted to Seville with the excuse it was windy at Malaga too. Landed at Seville and were kept on the plane for over an hour while they worked out what to do. Could not go back to Gibraltar as weather worsened. Eventually bussed back to Gibraltar which took 3 hrs and finally arrived there at 8pm instead of 11.55am. At no point were we offered a drink or food on the plane - unless we paid for it. A goodwill gesture of free food or drink would have made a huge difference. The next day we discovered that both flights after ours had landed in Gibraltar and all flights into Malaga had also landed - why couldn't our pilot? I am aware landing at Gibraltar can be hazardous and have been diverted to Malaga on one occasion a few years ago but the detour we had to endure seemed pointless and totally unnecessary. All I have had from easyjet is a text thanking me for my understanding! We are not impressed with easyjet and their pilot skills or their customer care on this occasion. | 4 |
EasyJet | Used easyjet for years. The previous app wasn't fantastic but once used to it it worked OK. New app update is RUBBISH. Can't view ticket unless downloafd to a wallet, flight tracking can't see any flight tracking map which was a great feature before. What idiot produced this and did they get a 2 year old to test it. | 1 |
EasyJet | Used easyjet several times no issues. This time Abandoned at airport no contact first over 24hrs. Sorted return home £500+ out of pocket. 4 weeks of back and forth ( more information needed, what flight, personal details) which they had to book trip. Now totally ignoring us, appeal ect as gave us a delightful £27.70. Will never use them again, our celebration week is now remembered for all wrong reasons.Absolutely diabolical treatment | 1 |
EasyJet | Used easyjetholdays for a recent trip in January, 10 days in Fuertuventura. Couldn't fault them and can't understand why they have such a poor rating. Flight was great, cabin crew lovely, accommodation was excellent. I'd defo choose Easyjetholidays again as the price was around £200 cheaper than Jet2. | 5 |
Grupo AirFrance-KLM | Used for a short break from Florence to Amsterdam and I had a pleasing flight.The website on both cases reservation and check in is very poor | 3 |
Jet2.com | Used for flight only. Not the cheapest but def better than most. Would use again. Nothing in life is perfect and there is always room for improvement, but a head above the rest - shoulders yet to surface | 4 |
Grupo AirFrance-KLM | Used for the first and last time! Superior and unhelpful attitude from crew and ground staff. Slow response on social media. Was left stranded overnight between two KLM flights after the first one was delayed and they did not one bit even though many passengers were affected. No onboard WiFi or reading materials, cramped and tired aircraft. Expected much better. | 1 |
Jet2.com | Used jet 2 for the past 4 yearsGreat App easy to use easy to show Boarding PassesQuick luggage check inFriendly StaffSeats comfyAlways enjoyed going with jet 2 and prices are competitive | 5 |
Jet2.com | Used jet2 on many occasions. The experience from checking in to getting off the plane is always easy and hassle free. | 5 |
EasyJet | Used live chat 3 times over 3 issues and they were brilliant each time - helpful and efficient | 5 |
EasyJet | Used live chat customer services.Very helpful, polite, easy and quickHelped with my queries in no time at all.Also provide a download able copy of conversation if needed. | 5 |
Ryanair | Used once and will never use again. I would rather walk to my destination with a nail in my shoe. | 1 |
EasyJet | Used online chat and though it said there was a wait time, I was answered within minutes. Masego was really helpful and answered my questions quickly. | 5 |
Jet2.com | Used special assist and it took all the stress of luggage drop of and boarding and exiting the aircraft. | 5 |
EasyJet | Used that chat system to make some changes and ask a few questions. I spoke to Daniel who was very helpful and patient. Made the whole process easy and seamless | 5 |
Grupo IAG | Used the BHX-DUB flight taking about an hour and just wanted to say what a pleasant experience it was compared to the competition on this route. No check-in queue or problems even though I was late due to a delayed train. A relaxed and pleasant experience throughout. No being herded onto stairwells so that the airline can stick to its tight schedules - just walked straight onto the plane after a short wait. The plane itself was a newish ATR 72-600 with an easy-on-the-eye light grey/blue interior - not the oppressive yellow and blue of the competition. Also no jarring announcements or being pestered to buy scratch cards. National carriers are also often a small window on the country to which you are travelling so it was nice to have staff that were actually Irish. Terminal 2 in Dublin is also much easier than T1. A relaxing experience and good all round - well worth the extra few euros (although actually cheaper than FR for this particular trip). | 9 |
Ryanair | Used the airline on several occasions. The service is okay for the prices they offer I guess. | 3 |
Ryanair | Used the app to book parking and was charged twice upon realising the error i contacted ryanair who stated that the refund must come from the car park directly.After contacting the car park they stated the refund must come from the third party whom the booking was made.After multiple back and forths with both sides this is still unresolved and is basically theft. | 1 |
EasyJet | Used the chat room and Fadi was very helpful | 4 |
EasyJet | Used the company for many years - no issues, however it is clear that it now has serious problems and I would urge anyone to read reviews of delays, cancellations, staffing issues and interpretation of compensation obligations prior to booking.The main issue is that they do not have enough flight crew to service their scheduled flights (cost cutting) then refusing to pay compensation to customers for their resulting delays and cancellations.It is terrible. | 1 |
EasyJet | Used the online Customer Services chat and spoke with Cody. Quick response. Efficiently checked and answered our question, reassuring us about a booking payment. | 5 |
EasyJet | Used the online chat to change a flight that I originally accidentally booked for the wrong time. The filghts were changed with no fee. Very impressed with the service. 👌 | 5 |
EasyJet | Used the online chat to deal with an issue. the agent was there straight away and was able to clear up the problem in no time. Really impressed. | 5 |
Ryanair | Used their live-chat and was met by a rude and unhelpful agent. | 1 |
EasyJet | Used their service many times, and so far I'm very pleased.After having issues with many flight companies, I came to realize that Easyjet has great policies and flexibility, and is much more reliable than others. | 5 |
Ryanair | Used them regularly in the beginning (about 10 years ago now). It was a cheap way to get around and the hassle was outweight by the price.By now the flights are usually not much cheaper than elsewhere, but the hassle gets more and more. Can't be bothered anymore, I'd rather pay a bit more and have the "luxury" of knowing my seat beforehand and not having to pay extra for luggage, booking or anything else...You get what you pay for... not really... you pay a lot and get next to nothing. | 1 |
Wizz Air | Used them twice of course every time they could manage a delay. Probably it was difficult for them,but they made it.I will never use them again. Uninstalled the application. | 1 |
Vueling | Used them twice, once I didn't get to board a plane and the second time I did manage to board a plane it arrived 5 hours late. No refund, no actual response and there FB is just a wash with stories like mine. I reported then to the aviation authority and wrote to the eco after finding his email online. I got zero response. | 1 |
Ryanair | Used these a few years ago was kept waiting at air port becuase of problem (with plane not weather) no help or anything from the company | 2 |
Ryanair | Used this airline for my last trips and each time company announced the last minute delays (1-2 hours) - 'a new operational business normal'. Furthermore, on some instances they provide a 'bonus' for snack/drink to compensate the delay with such a ridicilously low price that it is barely enough to buy a bottle of water. Do not recommend to anyone. | 1 |
Jet2.com | Used this airline for years and have had very few problems. Prices are competitive, reliable and good service on board | 4 |
Ryanair | Used this airline in August 2013, wasn't impressed. Cabin crew miserable and not helpful. Have used other budget airlines like easy jet and have always been pleased with service. When booking a holiday to Malta this year we were informed we would have to book return boarding passes in Malta while on a 7 nite holiday. Who wants to waste time on holiday trying to book return boarding passes , the other option was to pay 70euros per person at the airport. Made the decision to change our holiday and use another airline , used Thomas cook airline( who worked out no more expensive) and was really impressed so would now never use Ryanair ever again as I like my holidays to be stress free and enjoyable. There are alot of good budget airlines out there you really don't need to suffer Ryanair...!! | 1 |
Norwegian | Used this airlines twice, both of them got delayed, both of them had delayed to give the luggages. Overall really bad experience. Norway should have a better airline company. | 1 |
Jet2.com | Used this company a number of times and they are streets ahead of the likes of Ryanair who all should avoid | 5 |
Ryanair | Used this company for 4 flights in 3 days all delayed and ran out of juice and other drinks needed, then the twitter admin pokes fun at 1000s of customers, won't be using them again. | 1 |
Jet2.com | Used this company many times and will continue to do so.I talk to many people in my job from all areas and when holiday conversation comes up jet 2 flights have always been their first preference.Word of mouth says it all. | 5 |
Norwegian | Used this company once, cheap flight to Tenerife, was on time both legs of the journey and it generally was good value and service. My only complaint was about the member of cabin crew who decided to move my bag from the overhead locker to another. He literally stuffed it "upside down" and used force to push it down without even asking what the bag contained. I tried to object and inform him there was glass and other fragile objects inside but he ignored me. I did contact the company upon arrival back in the UK and I got a bog standard reply. I again contacted them asking for a more personal response and to clarify certain points but never heard back from them. This one incident ruined what was otherwise a good trip. Using them again in November - hopefully a perfect flight this time | 3 |
Jet2.com | Used to be 5 stars but lately flights ar getting delayed a lot always good at one time but getting worse now | 4 |
Ryanair | Used to be a decent airline, now the service is simply the worst while the fares are not so low anymore | 2 |
EasyJet | Used to be a fan of easyjet, not anymore.Easyjet cancelled our holiday for May 2019 due to covid restrictions, so we opted for a refund, the refund came the week we were due to go on holiday, great. In January the next year we decided to book again for the following May, easyjet also cancelled that holiday, so we pushed it back another year and rebooked for next May, easyjet have now cancelled that holiday, so I opted for a refund, however have not received it, sent email, no reply, managed to get a number to call, they said i can't have a refund, just a credit note, that's because I rebooked.Please don't rebook your holiday, DO NOTHING if they cancel your holiday, just wait to see if you get a refund. | 1 |
Grupo IAG | Used to be a pleasure to fly out of LCY with Cityflyer but now been dragged to the same poor standards of the rest of BA. Added two extra rows and reduced the leg room making it into an unpleasant flight.Thankfully there's nearly always alternatives to BA. | 1 |
Ryanair | Used to be a pretty reliable airline, but now every time I fly with them, the flight is delayed because of a technical or other issue… | 1 |
Grupo IAG | Used to be a respectable company, is now a joke. My flight was cancelled and rebooked for a full day after, resulting in me missing a morning of meetings in Frankfurt. I received TWO emails from them confirming that it was due to operational issues (not enough operative aircrafts), and this was also all over the news that day. They've now changed their version and say that it was adverse weather, so that they don't have to pay compensation (ooh whoops, silly us for sending you random emails, just discard them). Additionally, it's quite ridiculous that they don't offer included hold luggage when you book long haul. I couldn't be more disappointed in them. | 1 |
Lufthansa | Used to be a truly premium experience. Not anymore, boarding for a 1:15pm starts at 1pm, and only 1 out of 4 gates open, leading to boarding until 2pm. Crew just made a funny announcement that passengers are experiencing that they are delayed. In the aircraft all other airlines try to organize luggage in an efficient manner to get people to take the seat. Lufthansa just tells customers to find somewhere some space. For Ryanair this is perfectly fine, but not for an airline charging premium prices. Absolutely not understandable as other airlines - also western ones like UA, AA etc. manage such efficient operations and the German airline fails. | 1 |
Lufthansa | Used to be an advocate of Lufthansa's. Until today. Flight took off from Frankfurt, then announced an issue with air con. Returned to Frankfurt. Told to get off plane. No plan or advice given. Made way to desk and was told no flights available. Then a staff member comes round and says to go to gate 4 the plane will depart. Go through security again and try to get on plane then told we have been removed. Made way back to desk. No apology. No guidance. No hotel offer or rebooked flight. Writing review from self funded overground train that's overnight to Budapest, not a sleeper. As long as I live I will never ever use this airline ever again and will encourage anyone I know not to use them. Shame of you Lufthansa, no common decency or basic customer service. NEVER … AGAIN LH1338 | 1 |
Ryanair | Used to be cheap ,now if you book a front seat for £22 you still have to book priority another £6 if want to take a normal bag on.Easyjet now cheaper by far. | 1 |
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