Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
|---|---|---|
Ryanair | Usless customer service, been waiting for 2 hours an they just cut the line. Chat robot even more usless then phone line. | 1 |
Grupo IAG | Usual 2 hours 58 minutes delay just under the 3 hours for compensation then sat on runway 20 minutes.Vouchers offered in the terminal but can you find a BA rep to collect.No drink or food offered on flight. Rushed people up the aisle, better than taking them I guess.Second poor service by BA on my holidays and they won't get a third. | 1 |
Grupo IAG | Usual BA economy trip, pleasant crew. Complimentary snack and water and small bar service which has reasonable prices. I am not a fan of the new NEO aircraft. Very cramped seating and uncomfortable. The armrests between seats are tiny thin and short in length and offer little support for two people and not enough for one. Aisle width seems smaller and going to the toilets at the back seems awkward. I have done a transatlantic on this aircraft with another airline and it’s not for me. Other than that BA still offers a good product that can be good value or over priced. This time it was good value. | 8 |
Lufthansa | Usual German companies are known for a good quality. This is not the case! Very bad service: they lost my baggage, It was almost impossible to talk with them: no reply to phone, no replay to mail, misundestanding.. And finally they want to pay me back only 50% of the expenses that I had to cover to buy clothes that I needed because of their indecent service. Now It Is more than 6 months that I'm waiting for a reply to my claim. In one word: avoid Lufthansa! Do not fly with them!! | 1 |
Jet2.com | Usual Jet 2 efficient experience | 5 |
Jet2.com | Usual Jet2 comfortable seats great service, did exactly what we've come to accept | 5 |
Jet2.com | Usual Jet2 first class service, from initial booking process through to check-in, flights etc. | 5 |
Jet2.com | Usual Jet2 high standards | 5 |
Jet2.com | Usual Jet2 staff always very professional and work with a smile on their face | 5 |
Jet2.com | Usual Jet2 standard - would have given 5 stars if it hadn't been delayed coming back AND going out. | 4 |
Iberia | Usual airlines, sometimes better, sometimes worse. Can be used for the flights, as for me | 4 |
Jet2.com | Usual courteous ,friendly ,and helpful staff at all levels | 5 |
EasyJet | Usual easyJet flight - on time, reasonable refreshments available, pleasant staff, seats bit hard after a couple of hours. | 8 |
Jet2.com | Usual efficient service by all jet2 staff.What I didn't like was the new aircraft! Tiny, tiny toilet, less legroom and miniscule tray table! | 4 |
Jet2.com | Usual excellent service and flight on time. Good flight times. | 5 |
Jet2.com | Usual excellent service from jet 2 slight delay in outward journey but made time up during flight | 5 |
Jet2.com | Usual excellent service with a smile. Captain Tom was the best; what a funny man, he should do stand up comedy. He even made us all laugh about clear air turbulence. Aircraft change meant we couldn't have the seats we booked, but refund was no problem. Really the best airline for short-haul flights. | 4 |
Jet2.com | Usual friendly and professional service.It's a feel good and a feel relaxed airline | 5 |
Jet2.com | Usual friendly efficiency, mostly on time & informative. | 5 |
Jet2.com | Usual friendly service | 5 |
Jet2.com | Usual good service and pleasant helpful staff | 5 |
Jet2.com | Usual good service on board our flights from Newcastle to Verona and return. Only negative was the terribly over crowded gate waiting area in Verona on our return. The ground crew's solution was to check us through and leave us all standing in an outdoor pen waiting for a bus in 38°C. I think we stood for over 20 mins which wasn't great. | 4 |
Jet2.com | Usual good service throughout but unfortunately our case went to Alicante not TenerifeCharlie was excellent at Tenerife but the man delivering the case to Los Gigantes refused to bring it up to our apartment. Not good enough!! | 4 |
Jet2.com | Usual good service took off within good time we are regular Jet 2 customers we keep coming back. | 5 |
Jet2.com | Usual great Jet2 service standards except the flight back from Funchal was delayed by 35 minutes. Communiction was OK about this though. | 4 |
Jet2.com | Usual great and reliable service. Minimum delays, smooth flight, and good in flight service. | 5 |
Jet2.com | Usual great service and easy to use Web site. | 5 |
Jet2.com | Usual great service, good info, after a delay in the airport (which was nothing to do with Jet2) the captain said he would do his best to catch up…he very nearly did. | 5 |
Jet2.com | Usual great service. Although we were a little late taking off due to air traffic control restrictions, the pilot kept us informed and the delay was less than the original estimate. Cabin crew were , as per usual, both friendly and efficient and we touched down earlier than the eta. | 5 |
Jet2.com | Usual high standard | 5 |
Jet2.com | Usual high standard of service. This time acknowledge the actions taken by flight attendants when a patient was taken ill. They coped amazingly plus completing their usual duties. | 5 |
Jet2.com | Usual high standards excellent staff always a pleasure with Jet 2. | 5 |
Jet2.com | Usual no hassle flights | 5 |
EasyJet | Usual nonsense of bag checks being applied randomly, when identical bags have been fine on 10+ previous flightsManaged to have them fit (again), 100% a money grabbing tactic.Need price comparison vs other airlines to factor in aggravation and total cost if they succeed in charging you excessively at the airport. | 1 |
Ryanair | Usual nonsense: hidden extras, constant selling, cramped. This time my son, 7, was sick following a turbulent flight. The 3 silly young attendants had no empathy whatsoever, useless, still I get it is a crappy job. | 2 |
Jet2.com | Usual polite helpful staff, timing very good. Could start to re-upholster seats as beginning to be loose their comfort on a longer than three hour flight. | 5 |
Air Europa | Usual poor service. Only booked with Air Europa to use up my air miles. They cancelled my seat reservations made at time of booking. They never explained but I guess because by the time of flight my status has changed from elite plus to elite. Always good to see their ability at annoying their regular customers is at its finest once again. I would recommend they do not serve food as it is revolting and just adds to the perception of them taking their customers for mugs. | 4 |
Jet2.com | Usual quality service. Can't really fault Jet 2 from ground staff at both ends of joyrney through to onboard crew both ways. Weather made home landing a bit bumpy but always felt safe. | 5 |
Jet2.com | Usual quick and easy twilight checkin - straight through security without any fuss- plenty of staff on hand to assist. | 5 |
Ryanair | Usual rushing about but my suitcase got mangled going and murdered coming home | 3 |
Jet2.com | Usual service from Jet2 , but an hour late so -1 star | 4 |
EasyJet | Usual useless airline - cancel flights don't rebook you just leave you to flounder around on their crap app. POS avoid at all costs. | 1 |
Jet2.com | Usual very helpful staffBut much smaller seats and probably will book accomodation and flights next time -- Not flight only | 5 |
EasyJet | Usually Easyjet is tough and hard to deal with. This time travelling from London to Barcelona it was a lovely flight. Amanda made our trip such a good experience | 5 |
Jet2.com | Usually I always give excellent reviews to Jet2.com for their flights, but unfortunately, on LS403 ar 8:53am on 17th December 2024 (perfectly on time) at Leeds/Bradford airport, the captain had to perform an emergency stop as we we're taking off due to a warning sign on the dashboard. He explained that we had to return to a gate for engineers to assess the problem and we were soon told we would have to change aircraft, which we eventually did and we subsequently took off 2 hours late at 10:53am.Subsequently, and totally unrelated to the technical problems experienced with the first aircraft, as we approached Fuerteventura, the captain said he was struggling to make the landing due to poor visibility as a result of a sandstorm (calima)) and that this airport was not equipped with any radar guidance systemThe captain said he was instructed to divert to Tenerife, whereupon a standby crew took over because the original crew had exceeded their flying time. This fresh crew eventually transferred our flight back to Fuerteventura and successfully landed at just after 6:45pm.We had three specific issues, the most significant being the failure of an aircraft that caused 2 hours in delays, difficulties landing at our destination airport due to lack of visibility and the airport not being equipped with up-to-date landing guidance systems, and an unscheduled diversion which took the captain and his crew over time so they had to be replaced.Overalls it was not a great day for the passengers of this flight, or for Jet2.con. | 3 |
Ryanair | Usually I don't expect much from these companies, as their prieces are quite resonable, but this time I was really surprised by the staff's attitude towards their passengers. I think their standards just got lower in client's experience. | 3 |
EasyJet | Usually I don't leave bad review but EasyJet ruined my holiday. My frilght was from Luton Airport at 8am. I arrived at the gate at 7:31 am as it was a big queue at the security check and the gate was closed. They said that the gate closed at 7:30 and because I was one minute late I could not get on the plane and I need to book another one. Two minutes after 3 other people in the same situation. No one called our name, no one waited for 5 minute, they did not care. I had two days booked for Amsterdam and I lost one day and all my trips plus I had to book another flight ticket for extra £200 with a different company. Now on my return (waiting at the airport) they have delays 1h:35m. No one is offering a bottle of water as I am trapped at the airport or any support.My very last time using this company. Please pay extra for any other company, everyone is so rude and not helping at all. | 1 |
EasyJet | Usually a fan of EasyJet, however I used their "live updates" feature on their app which failed to notify us of a gate change. Missing our flights, easyJet customer service have said its in their T&C's that they won't refund new tickets.Will definitely be avoiding in the future! Could have booked a flight to Australia from the UK for what financial loss I incurred due to their awful app.Will definitely be avoiding in the future! | 1 |
Jet2.com | Usually brilliant.. but on arrival at Malaga LS1203 this time no special assistance available from the plane through to the baggage hall.We waited and waited but no one arrived.Usually a wheelchair from the plane to the golf trolley then through passport control to collect baggage.This time nothing available and it was a very long, dry difficult, very slow and painful walk for me.I did complain to the jet2 representative at the baggage collection point.She said it was because the flight arrived early and was taken to a different arrival place, even so it should have been available.However special assistance at departure from Birmingham was brilliant as was the return at Malaga LS1204 and arrival at Birmingham.Cabin crew very helpful and considerate. | 4 |
EasyJet | Usually conversation in customer service chats a re very frustrating, but Olivia was really helpful today. | 4 |
Jet2.com | Usually exceptional assisted travel I went to Malta on a 4 day trip with my granddaughter I slipped at the pool and broke my arm tge,day after arrival. Luckily it was not put in a cast, but collar e,cuff so I was able to fly back.I had to request assistance at the airport as I have previously, as I'm in my eighties, and its always been excellent This time however, was rather upsetting The flight was 11 15 am and the assistant took me to the coffee lounge at 9 35, and said someone would be with me at 10 am My granddaughter had my 2 young great grand daughters and they needed the bathroom 2 assistants came at 9 45 and told me I was to go to the gate as the boarding had started I told him my flight was not until11 15, but he was quite blunt with me and said it was earlier than expected and I was to call my granddaughter .There were a lot of people about and could see what was happening I was really upset My granddaughter came soon after and we waited until 10 15 but the assistant didn't come back so we went to see what was happening Apparently the assistant had been mistaken and assumed my flight was the 10 15 with Ryan air This was an extremely upsetting time after a bad fall which had bee a dreadful shock to my system alone with my granddaughter having to cope with me and 2 little girls.I've traveled with jet2 many times and will continue to as they have always been excellent, but I thought you should be aware of this incident Unfortunately I was able to get the name off the assistant. | 3 |
Jet2.com | Usually fly with a different budget airline that starts with R and ends with r (Irish company) and always feel like I'm a bag of potatoes on their flight, but this time first time ever I flew with Jet2 and expected the same treatment as from R, but nope… completely different level, super efficient to check in the bags, no messing around, great service, easy flight, not looking at me like I'm a cash cow or a bag of potatoes. Will definitely use again | 5 |
Jet2.com | Usually good, but this flight was poor. 90min delay without much communication, rude cabin crew, ran out of certain foods, filthy toilet and a 20min wait after landing until the doors opened. Then a 45 minute wait for the cases to arrive. | 2 |
Jet2.com | Usually have a great flight with Jet2, but sadly we had delays coming home from Heraklion | 2 |
Ryanair | Usually it was okay - not very good but not too bad, but this time it was worse than ever. Kitti the agent responded, but she didn't understand anything.I'm a non EU citizen, living in a Schengen country, and wanted to go to an EU but not Schengen country from a Schengen country. I asked Kitti if I would need a visa check because Ryanair's website's explanation was confusing and lascks infromation. But she said "there is no such a thing" or Ryanair doesn't have a visa requirement". Doesn't she know that I need a visa check from an EU but not Schengen country to travel to a Schengen country?Even if she had been a rookie there, she should have asked her colleagues, but she didn't even show such attitude. Is she willing to work for support?I wasn't talking about a country's visa requirements, but Ryanair's visa check. These are different matters. Kitti was completely unable to answer such questions.If I see her name again, I would close it, and wait for another agent as others were still showing their attempts to help a customer | 1 |
Wizz Air | Usually never fly with them, but decided to give it a go as I will be catching connecting flights too and the times with wizzair seemed to be more convenient. Booked my flights in February for the middle of May. Two days ago I got an email that my first flight is totally cancelled which means I am missing my connecting flight. Airbnb is booked, friend should be joining on the connecting flight, absolute mess. Had to book a new ticket with different airlines in order to make it to my final destination.Today another email that the time of my return flight has been changed, postponed for 9 more hours. I have no words! Had to request a refund and book a flight with different airlines again. Such a waste of money and additional stress. Also you get a refund in the form of WIZZ credits.. God I hope I will never have to use them again. | 1 |
Ryanair | Usually nice cheap and reliable, but the seats could be bigger | 4 |
Jet2.com | Usually set off and land on time. The stewards are fantastic and helpful and food and drink good variety and not too expensive | 5 |
Wizz Air | Usually, my family and I love travelling with Wizzair. We have never had any issues before September 2024. We were supposed to fly back home after a holiday in Sofia. We had purchased our tickets separately so my husband and kids were able to check in online but when my turn came, I was not able to check in. I was put on hold and asked to solve this issue at the check in desk at the airport. When we arrived at the airport, the agent told me that the flight is overbooked and that I have no seat. I was put on standby for 2 hours then was refused a seat with my family. I guess there is no need to go into how distressed and annoyed we all were with this experience and how much my boys cried! They reassured me that they ll put me on the next available flight. Little did I know that the next available flight was 10 days later. Considering that I urgently needed to go back to my family and work as planned and the fact that I hadn't really planned for an extra 10 days of vacation / expenses, I opted for a compensation (euros 400) and paid myself a one way ticket with BA for Euro 520 for 2 days later. I was told I will be compensated between 4 to 6 weeks. Few weeks later I received an email from customer service asking whether I like a compensation in Wizzair credits or a money transfer. I sent them my bank details and dead silence ever since. I have followed up with 3 emails already, and still haven't heard back. The status of my claim is still "in process" - 10 weeks later … I'm extremely frustrated for having gone through this experience really and would surely not fly Wizzair again. | 1 |
Ryanair | Utter Bare faced liars and fraudsters.😡 Charging people right at the departure gate for bags they were told would be ok to take on for free at check in.I suspect they were trying to raise money as the flight was half full.Rude and cocky staff .Different story on the plane though, nice pleasant and polite cabin crew and an excellent flight.Still.... It's put me off for life.Will NEVER use this bunch of of amateurs again. | 1 |
Ryanair | Utter Rubbish!Every trick in the book to scam money; no service and no refunds when they get it wrong! Michael O'Leary (CEO) has all the values of a used car salesman! Any trick possible to get your money!No phones, no emails, just hide behind a 1920's telex machine so that customers can't contact them when things go wrong; which they ALWAYS do (by design)! This type of company and this type of CEO need to be closed down! | 1 |
Ryanair | Utter Rubbish. My Sister Can't fly from a Holiday booked before the Lockdown because she works in a Care home and Cant take the 2 weeks Quarantine, and the fact the FCO still advise against foreign travel meaning here travel insurance would have been revoked if she actually went, but Ryan air refuse to refund. BA and Easyjet Have however refunded our money for other flights we had as a family during lock down. They are appalling and should have there licence to operate in the UK revoked. Thank god we paid by Credit card so will be able to get a refund by going via the consumer credit act. | 1 |
SAS | Utter contempt for its customers, With only 15 on board an A320NEO (compared to BA being full on the outbound ARN-LHR) you'd think SAS could do better. But no. SAS offers and sells a fiction of a schedule which it then cancels just before 14 days before departure to weasel around EU261 rules. Click bait airline. SAS has introduced hidden costs for a refund, even on the most flexible Plus fares, so the offer is 'bait and switch' - worse when SAS plus fares are more than BA Club Europe on the same route and they then cancel the flight you booked on. But with the hidden costs to cancel you are then locked in as SAS does its 15 days cancellation and rebooking you onto the flight you did nt want. Shameful behaviour. SAS clearly using covid an excuse to become like a bad version of Wizz Air - except on low cost, for example, the Ryanair customer service, on board offer and crew all better and fares much lower. While Lufthansa and BA now offer food and drinks on board, SAS does not. Useless 'SAS Ireland' crew - more like LOT rejects. Happy to lecture passengers on distancing measures and then 5 of them clustered in the galley gossiping away. Front loo blocked from passenger use. Why? Its fine on other airlines. So send passengers to walk past everyone else (If the flight has been busier) thereby increasing social contact. SAS has totally lost the plot and in 14 flights since April, this airline is the the most expensive, most unreliable schedule, and worst product by a long way. AVOID - fly anyone else but SAS. I'd give them 0/10 if it could. | 1 |
EasyJet | Utter crooks. Cancelled my flight due to Covid, can't speak to them on the phone, emails don't work, I had no option but to accept a voucher before I could request a refund 15wks later they are still holding my money. Never gonna fly with them again. | 1 |
EasyJet | Utter crooks.DO NOT book a rental car with them. Their advisors on chat boxes are LIARS and FRAUDSTERS. The company just wants money in their pot. AND DO NOT ACCEPT VOUCHERS as you less rights and more prone to EasyJet and its foul mentality stealing your monies. | 1 |
Grupo AirFrance-KLM | Utter disgrace of a company. Withholding peoples money enforcing vouchers on to people. All replies are generic responses!3 months of being denied a cash refund they then announce cash refunds but decide to not highlight this.Waiting 2 months for a refund and im told im in a queue.When i purchase a flight i do not tell them the money is in a queue!I hope KLM goes bust. Worst customer service i have ever come across.Stay away if you are thinking of booking. | 1 |
EasyJet | Utter disgrace!!! I asked for a cash refund because my wife is undergoing chemotherapy and we will not be able to fly in the next year, only to be offered a voucher!!! No thank you to easy jet ever again. Despicable firm. | 1 |
Ryanair | Utter incompetence and desregard for their passenger. Ryanair left all passengers overnight in Charlois airport without accomodation and with a 4 € voucher to the closed restuarants. | 1 |
EasyJet | Utter joke these, best to avoid at all costs. | 1 |
Air Europa | Utter pathetic garbage - error, error, error thats my experience on the site when booking and trying to contact. I predict and sincerely hope the waaankers go out of business and soon | 1 |
Ryanair | Utter rubbish at keeping time.... quicker walking. Can't do less than 1 star sadly. | 1 |
EasyJet | Utter rubbish. Total waste of time. 4 calls of over 30 minutes each to ask for my refund which was submitted 2 months before. Received an email stating that it should show in *available funds* within 10 days. Never arrived. After I eventually got connected, I was told that I'd only get the cash for the part I'd paid with my CC. The amount I paid with a voucher will be refunded as a voucher..as if the voucher was not money I'd paid for a previous flight that also got cancelled.. I wonder sometimes what's worse, the virus or the inefficiency of the airline. | 1 |
EasyJet | Utter rubbish.Cancelled one direct flight to TLSAllowed me to rebook another route to get therewhich went via Majorca.they then cancelled the PMI-TLS leg and now willnot offer me to re-route. Crap airline | 1 |
Ryanair | Utter scam artists, force you to go through multiple channels with no results with little to no customer service presence. Hoping customers give up on trying to get refunds that they are entitled to.I called the contact number 100 times, out of those 100 calls I got greeted with a "Sorry, the line is busy..." about 70% of the time, sometimes the line wouldn't connect at all and sometimes the phone hung up on me as it picked up. The 10% of the time I actually got through to the options menu, I went through various routes and each time I got to a "I would like to speak to a respresentative" option, I selected it and the phone hung up. So, there was essentially no call presence whatsoever in a worldwide crisis.I also tried their 'chat bot' which is the most simple and stupid chat bot i've ever seen. I'd have been better off typing a message to a brick wall, as the options it provided me with led to yet again a bunch of dead ends or useless and unhelpful 'tips and tricks'I emailed them using the contact us email form, which I have not recieved any confirmation that the email has even been sent, recieved or acknowledged.I am now left with one flight out to Dublin, but no return flight back. So essentially I will be stranded out there, knowing that I will be stranded before I even leave the country, and with coronavirus happening I have no guarantee I can get a flight home with them or any other carrier.Thanks Ryanair, I knew I shouldn't have fallen for your ridiculously cheap flights!Do I have to pay, in order to post this review about you? You charge for quite literally everything else?!?!?!?!?! | 1 |
Ryanair | Utter sh t, 4 hr delay to start, offered £3 each voucher, chips were €4.80 sad that a multi millionaire laughs at his customers base, never again I will gladly give extra cash to Jet2, | 1 |
Norwegian | Utter utter s*** 2.5 hours late going to Madrid from LGW sat in the plane for 2 hours because the useless f******g crew missed the tack off slot and three hours late coming back do yourself a massive favour pay a little more and fly Iberian we will never fly with Norwegian again and we tell everyone we meet not to fly with Norwegian they should change the name to poorwegian | 1 |
EasyJet | Utterly Incompetent. Total lack of Care. Shambles.Will never ever use EasyJet again.We had flight cancelled at the last minute. Took 2 hours to get baggage back.Booked on next available flight following day. That was also cancelled at the last minute. Took 3 hours to get baggage back. EasyJet staff were nowhere to be seen.Wasted time, taxis, car hire and hotel costs all wasted.Steer clear of this hopeless, uncaring airline. | 1 |
Grupo IAG | Utterly abysmal and unsafe. Flight delayed two hours. They've forced everyone to gate check their luggage and have kettled us in a small area with insufficient seating. There have been no refreshments offered. I have not had an acceptable flight with BA in two years. And we haven't even left the airport yet!! I could go on but no one listens. I'm surrounded by super angry customers. And I'm in physical pain. | 1 |
EasyJet | Utterly abysmal. Booked flights nine months ahead and paid premium for extra legroom and speedy boarding. When we went to check in found our return flight had been cancelled and our booking transferred to a flight six hours later, but no legroom and no speedy booking. Didn't get any notice from easyJet about the change, no offer of refund or compensation for lack of legroom or speedy boarding. First and last time I will ever use this crappy airline. Jet2 for me in the future, have flown with them dozens of times and never been treated as abysmally as by crapJet. | 1 |
Grupo IAG | Utterly appalling company. We've flown with them two times now, and both times it's been a disaster. The first time: Return flight was delayed by over 24 hours. There was nobody at the gate to tell us this, so a large group of passengers had to roam round Dubai airport looking for BA staff. There were none. Eventually another airline told us to go down some unmarked stairs, where a very angry person told us it was our fault, and we should have been given a letter. We had no letter. They then put us on a bus to the other terminal. When we arrived, there was nobody to greet us. We were literally just left there. We had to, yet again, contact another airline, who managed to find us transport to the hotel. When we got there, we were told it was full and we couldn't choose our rooms. We were given a terrible, dirty, cramped room. Several times throughout the night we were called to tell us our flight had been moved. Eventually we got to board the next day. My tray table was broken, as was the window blind, and I didn't get a meal. No compensation was offered. The second time I need to reschedule my flight. The website assured me this was fine, but provided no link. I needed to phone up. If you need to phone BA, don't even bother trying. I never got to speak to anyone, and just ended up booking a hotel to wait for my flight rather than rescheduling. The food has been terrible, meagre portions given infrequently. My sandwich was inedible. | 1 |
EasyJet | Utterly appalling customer service. I simply wanted to change our room type on a booked holiday. The website kept throwing an error so I tried calling. They refused to help me based on the tone of my voice as I didn't sound like the lead passenger. After 3 calls, one refused to help, one hung up, the third one said there would be a £40 per person admin charge, just for changing room type! None of them could speak English and I struggled to understand them. Altogether a horrible experience and an unsatisfactory outcome, ie I did not get the room I wanted. | 1 |
Ryanair | Utterly appalling, if I could give zero stars I would. I have been using Ryanair for years, and whilst I've not always been a huge fan they have enabled me to travel to places that I couldn't with other airlines. However with Covid19 they have been appalling, they change their minds every week on policies it would seem and downright lie to loyal customers. I should have flown on 20.03.20 and was advised my flight was cancelled and given a link to get a refund. The link didn't work, on looking at Martin Lewis's website thousands of customers all had the same problem. I then waited over an hour in a queue to customer services who advised that they could process the refund manually and that I would receive the money after 30 days, this was on 15.03.20, I was told this on 2 separate occasions. When the money failed to appear I contacted them again and was told it was 28 working days, again that date has been and gone, it's 2 months in and I'm no nearer to getting my money back. Now, on live chat I have been told that no refunds will be issued until Covid19 is over, when exactly will that be, the date they start flying again, or will they then find some other excuse?? And to add insult to injury they today announce massive profits, well they certainly won't be making any profits in the future if they don't treat their customer better!!! | 1 |
EasyJet | Utterly awful customer service. The quick chat service gives no response for over 30 mins and the same with the phone. Gave up. | 1 |
Grupo IAG | Utterly awful experience. I have just travelled through 7 countries using several airlines. BA stands head and shoulders above all others (who I have no complaints about) for utter unbridled contempt for its customers, saddled with utter incompetence and breathtaking greed.My checking in time was more than one hour at Manchester and Hong Kong due to so few staff. At Manchester all 6 check in machines were out of order - I was told that they had never worked. So they have just 2 people manually checking people in. Some customers almost missed their flight.The flight experience was equally terrible - awful food, surly staff and no real entertainment. On a 14 and half hour flight they provided me with one hot drink - and that after 12 hours from take off. This experience is in stark contrast to my experience with Emirates and Qantas. I will never ever use them again. | 1 |
EasyJet | Utterly awful. Cancelled our flight to Toulouse 2 hours after it had been due to take off. I wasted 8 hours of a Friday to end up at home. Could only re-book an alternative flight two days later (for a 7 day trip). Offer of one night in a hotel (!?) and no offer of transport to get to the hotel. So, we had to return to mid-stay parking, recover our car and go home. EasyJet would have known early afternoon (latest) that they couldn't deliver the flight. Yet they drag people to the airport for a slim chance of profit. They simply don't care about people. There was a lady with a 2 year old and a baby left stranded at the airport after 9pm on Friday night. EasyJet couldn't care less. A shameful organisation. | 1 |
EasyJet | Utterly blown away by the response to my query. It is not uncommon for easyjet to receive negative feedback but my recent experience and customer service response was exceptional. Thank you. | 5 |
EasyJet | Utterly disgraceful. Been denied boarding. Had to wait for the queue on the gates to go through without being given any explanation. All questions were simply ignored. No communication!To top it all up - Patrick ( he refused to give his surname despite I asked him twice for it) went silently among us (about 60 passengers refused boarding on a random principle) and started pointing out on few passengers to follow him and proceed to boarding. I felt humiliated, discriminated and totally ignored! Would not use them again! Won't recommend them to anybody! Look elsewhere to avoid this experience! | 1 |
Vueling | Utterly disgraceful. The worst customer service I have ever experienced from an international company, they simply do not have a customer service level anywhere near an acceptable level.Cancelled our flight within 24 hours of flying, but due to European law they were obliged to pay us compensation (providing you take this up with them). After a few phone calls and forms, I gave my payment details per their request. A week or two went by without receiving the payment, I called them for them to state its been paid per their system and to allow 5-10 days. Still not received, called again, was told to allow 10-15, still not received....called again, was told to allow 15-20. They were making it up on the spot, I asked to speak to a manager and was flat out refused, they said a different team was dealing with it whom they had no contact with, nor could I have contact with. A week later, still no receipt, called to try to escalate, to which there is no process, I was told repeatedly I could not speak to manager nor anyone else, "someone was looking at the query"...I have called 8 times since being told I would be paid the legally required compensation (I gave my payment details 6 weeks ago). I am still in non-receipt. I do not know what to do at this point…? | 1 |
Ryanair | Utterly dreadful customer service. Avoid using this company at all costs.We booked flights to Budapest, unfortunately i have not been well enough to fly and my consultant provided written confirmation that i should not travel.Unfortunately, because i saw the Dr 2 days after booking the flight, my travel insurance wouldn't cover the claim.We spoke to Ryanair, they diverted us to an online form where we logged the issue 10 days before we were due to fly, in the hope that we would be refunded for the flights or at worst we could have a voucher. After countless phonecalls, we were advised that are claim had been rejected, and the only option we had was to transfer to other flights which we can't do because i'm not well enough to fly and don't know when i will be well enough. And we'd have to pay £180 to transfer them. All in all, a terrible experience from a company who have put their own financial interests before the needs of their customers. And that, Ryanair, is why you have a diabolical reputation. | 1 |
Vueling | Utterly dreadful service, travelled with them to Florence. On the way they didn't tell us we were being diverted to Pisa until the plane had left the stand and was taking off, then took 2 hours to unload the bags making for a multi hour delay. On the way back they were late and didn't tell us they were leaving our bags behind because of wind. I didn't have access to important medication on a bank holiday or my clothes. Very poor service and we still don't have our bags …not happy at all | 1 |
EasyJet | Utterly frustrated . Easyjet are trying as hard as they can to make contacting them impossible. They do not come out of this crisis as an honourable business . 250 attempts to get through to customer care. My email contact form has not been acknowledged. | 1 |
EasyJet | Utterly hopeless. I waited an hour to be directed back to the website and the chat shut down. Waste of time. | 1 |
Grupo IAG | Utterly horrible all around, avoid completely. Don't let the price fool you | 1 |
EasyJet | Utterly pathetic. Flight delayed by 4 hours but told to turn up to the airport on time. Flight then cancelled after 4 hours waiting inside. Instructed to wait for easyJet to speak to passengers, but they refused to answer the phone to Bristol Airport groundcrew for 30 minutes. Eventually airport staff had to physically walk around to find someone. A person then appeared dressed in easyJet uniform, to inform us she couldn't help anyone as she didn't work for the airline, and that they just cancelled three flights at their scheduled departure time as all three crews just caught covid. I suggest all easyJet executives move to the shipping industry, from here it will be much easier for them to get in the sea where they patently belong. | 1 |
EasyJet | Utterly ruined our holiday and literally never once said sorry. I will never use this airline again and I sincerely hope they go bust. A company that treats its customers the way we were treated should not exist. | 1 |
Grupo IAG | Utterly terrible wait times at British airways at Gatwick- 2.5 hours to check in! Just ludicrous! We were unable to check in online so had no choice but to queue. Then it was utter chaos!Then on the way home the baggage took about an hour to come through for some reason.Also we upgraded our return flights to premium and were given a menu of food choices and then when the food was bought round there was only 1 option offered as the rest were all gone! Not exactly what we had wanted. Also the children's meals were inedible.When complaining to British airways they offered me a £30 e voucher to use on their airline.I will not ever fly with them again. | 1 |
EasyJet | Utterly unhelpful | 1 |
Lufthansa | Utterly useless . We had an ill member of our party and they bizarrely will not allow passenger name changes to let another person step in and travel (our Easyjet return flight no problem - for a small fee) . 40 minutes on the phone - they cut me off after it was obvious they were not willing to help. Every time you phone - they say they are experiencing an unexpected number of calls. Maybe hire more staff ?The web portal for managing is very clunky and hard to navigate. I will not use them again. | 1 |
EasyJet | Utterly useless customer service - no one taking control of problems. Flight was cancelled, no coherent direction or instructions given by ground staff with regards any necessary overnight stay in local hotel or how to get there. A pathetic tannoy announcement with a laughable 'sorry' when the delayed flight was finally cancelled. Afterwards, passengers were left to work it out themselves and rely on fellow passenger word of mouth. Replacement flight the next day delayed and no empathy again from ground staff at all. They may as well employ robots.They used to be pretty good but have deteriorated in recent times. Strongly suggest ground staff are given further training in customer service and crises management as currently they have no empathy and are simply not equipped to handle anything that goes wrong leaving passengers being treated like cattle.In short, in its current state customer service is zero. Shame - they could be good. | 1 |
Jet2.com | Utterly useless from start to finish. The check in staff were rude and uncommunicative. We were then held on the ground for 2 hours. Only two announcements and no apology. It transpired the useless check in staff had logged one bag incorrectly. Avoid this airline like the plague | 1 |
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