Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
|---|---|---|
EasyJet | Utterly useless scam of a company, I had travel insurance and was unable to fly and was told I can't claim because I needed a letter of cancellation yet when I phoned to cancel I was told I can't cancel a flight....Personnel on the phone calls were useless too, I couldn't even hear what they were saying half the time as the were mumbling away. Claiming it all back on my credit card instead. I will never book these clowns again... | 1 |
Grupo IAG | Utterly useless website to track a flight. Every time I went on it to see when my husband's flight was arriving "oops this is now unavailable". How pathetic is that? | 1 |
Grupo AirFrance-KLM | Utterly useless! Made a booking to Cape Town and have scammed me out of money because their payment system does not work. Customer service is very rude. No refund offered. Best avoid! | 1 |
Ryanair | Utterly useless. Haven't used these clowns for years. Booked to return from Portugal. Currently sitting in Faro airport wondering if we are going to get home today. Delay after delay. The thing is, a flight back to Stanstead that was meant to be leaving after ours is still in schedule. And those that were flying after us are now boarding the plane. Never again. | 1 |
Ryanair | Utterly useless.They emailed me to confirm my flights had changed.They moved them to terrible times and almost took 2 days off the trip.Their email stated I can change the flights free of charge and a link sent me to their chatbot.The chatbot sent me round in circles for hours. Not recognising my flight reservation number or the email address I was giving (despite that being the email they contacted me on!)I then found a phone number to contact and the phoneline did the same thing, cutting me off as the system was unable to link my phone number to a valid booking. This was 100% entered at booking.As yet they have still been able to support me as stated in their email.Pathetic company, with pathetic standards. | 1 |
Turkish Airlines | Utterly, disgustingly bad. I paid for a seat selection a day before check-in opened, to make sure I sit with my travel companion. That you have to pay them for such a luxury is in itself a disgrace for a national carrier - well, at least this makes Ryanair look cheap again. Anyhow, upon check-in, our seats were randomly allocated regardless and I was prompted to - you guessed it - pay again, if I wanted to change them. All despite having an email confirmation from the day before, stating the fee paid and the seats chosen. Now, to add insult to injury, the disgracefully incompetent customer 'service' staff blatantly lied to me repeatedly (I did have to spend 3h spread over 4 separate calls with 4 different agents) stating that they have rectified the error when no such thing happened, as - naturally - when we showed up at the airport, the staff there could only see our randomly allocated seats in the system. And what about their complaints process? Well, first of all, do not expect any communication from them for at least 2 weeks - and there are no prizes for guessing how competent and helpful whatever generic response they offer you is going to be. The matter is now with Mastercard, as chargeback seems the only way to recover my funds. If you're flying to Turkey, fly with Pegasus, WizzAir or about anything that does not have a Turkish Airlines logo (which - incidentally - includes AnadoluJet who aren't even capable of serving you coffee on board). | 1 |
Lufthansa | Utterrly awful service.I recieved an email stating that parts of my flight from Auckland to Manchester had been cancelled, and that my confirmation was needed to approve Lufthansa's suggested changes.My flight from Auckland to Singapore remained on the 7th May, while my flight from Singapore to Frankfurt and onwards had been rescheduled for 6th May - a day before my first flight. Am I supposed to provide my own time machine?As for the return flights, the two that had been cancelled were simply not replaced. So the "swap" I was offered was actually complete cancellation of 4 out of 6 flights.Nobody to talk to, either via phone or chat function, to ascertain if there was a genuine alternative to the nonsense that was suggested, so I eventually cancelled the flight (no confirmation that I'll be getting a refund yet).Just terrible service. | 1 |
EasyJet | V helpful w flight change | 5 |
Ryanair | V poor treatment of passengers; I take the train & ferry now. | 1 |
Iberia | VAR-DME-EVN. Crew friendly and professional - food ok and there was a choice. Best part was the seats that are the kind you would expect from a scheduled airline despite it being a low cost carrier. | 4 |
Wizz Air | VARNING! Varning! What ever you do do NOT travel with WIZZAIR. PLEASE DO NOT NOT DO IT! | 1 |
Iberia | VCE-MAD. Lots of people at check-in but it was quick. Boarding by zones was chaotic due to passengers attitude staff was not to blame. Seats were comfortable and service was OK. There was a delay on departure but purser and captain apologized for that and we finally arrived only 15 minutes late. Overall a pleasant experience and very good value for money. | 7 |
Lufthansa | VERY BAD - LOT OF CANCELATIONS - AND NO SOLUTION. EVERY DAY THEY CANCELL FLIGHTS. EVEN RYANAIR IS BETTER THAN LUFTHANSA | 1 |
Turkish Airlines | VERY BAD CUSTOMER Service no one solved a problem. they gave me unusable voucher as a refund for my cancelled ticket and I couldn't use it to book online. I tried calling the call centre who charged me extra to book the ticket. at the end the voucher is not used and I can not have a ticket.. going from email to email and from phone call to another and from online feedback to another but no success. rubbish and big joke. | 1 |
Lufthansa | VERY BAD EXPERIENCE!!!! NO REACHABILITY NEITHER BY PHONE OR ONLINE!!!!!I have been trying to rebook my ticket through the phone since there is no option for me to do that online but I cannot reach their poor customer services. I have tried to call both Germany and United Kingdom services but both of them like endless waiting. I waited 50 minutes and then the call was ended. I have not rebooked my ticket yet. And I am warning all people planning to get ticket this low quality company, BE CAREFUL!!. It is like a big scam company!!! | 1 |
EasyJet | VERY BAD SERVICE AND A WASTE OF TIME. BOOKING PROCESS IS AWFUL AND MISLEADING. YOU CHOSE A CABIN BAG BUT THEY DONT TELL YOU HOW MANY KG YOU CAN TAKE WITH YOU SO IF YOU GUESS THEY WILL RIPP YOU OFF AT THE AIRPORT SO YOU HAVE TO DO YOUR OWN RESEARCH.FURTHERMORE I HAVE A GERMAN PASSPORT BUT ISSUED IN THE UK SO THE ISSUING COUNTRY IN THIS CASE IS THE UK BUT THEY FORCE YOU TO LIE IN ORDER TO COMPLETE THE BOOKING. EASYJET SYSTEM SAYS ISSUING COUNTRY AND NATIONALITY HAS TO BE THE SAME. JUST VERY DISAPPOINTING AND THEY DONT SEEM WILLING TO CHNAGE ANYTHING | 1 |
Wizz Air | VERY BAD experience NO ethicks NO customer service. DO NOT FLIGHT WITH THEM. They took all my flight money that I pay with Wizzflex insurance!!!! | 1 |
EasyJet | VERY BAD, VERY POOR | 1 |
Grupo IAG | VERY BAD. Flight from London to Doha. First of all I had purchased seat prior to Flight. On the day at the check in I was told that I have been allocated another free seat and I may not sit in purchased seat. Now that I'm trying to refund the money for seat as I paid £68 not little bit they said I have used the Flight. Well,yes I used the flight,I understand, but I did not sit in the seat that I bought. Someone else was sitting in my seatas later turned out they sold same seat 2x. How stupid. Cheating people. And then on the flight I was not even given the service I was promised when I purchased the ticket. Never in million years i will fly with BA again and DO NOT RECOMMEND TO ANYONE. POOR POOR SERVICE. CUSTOMER SERVICE FOR BRITISH AIRWAYS IS TOTALL 0.... | 1 |
Jet2.com | VERY FRIENDLY AND HELPFUL CABIN CREW . COMFORTABLE SEATS . HAVE NEVER BOOKED EXTRA LEGROOM SEATS BEFORE BUT WOULD RECOMMEND IT EVEN THOUGH IM ONLY 5' 2". | 5 |
Jet2.com | VERY GOOD FLIGHT NO PROBLEMS ONLY WITH THE ASSISTANCE. SOME OF US CAN WALK UP STEPS SO DO NOT NEED THE VAN ITS A SHAME THAT WHEELCHAIR CANNOT MEET THOSE WHO CAN WALK ,AT THE BOTTOM OF THE AIRCRAFT STEPS | 5 |
EasyJet | VERY GOOD VERY HELPFUL | 5 |
EasyJet | VERY HELPFUL | 5 |
Jet2.com | VERY HELPFUL AND CLEARLY IDENTIFIABLE JET2 STAFF AT AIRPORTS.CABIN CREW EXCELLENT AND FRIENDLY ON BOTH FLIGHTS.GREAT IN FLIGHT FOOD! | 5 |
EasyJet | VERY HELPFUL LADY, SO NICE | 5 |
Vueling | VERY HORRIBLE EXPERIENCE. STAY MILES AWAY FROM THIS COMPANY AND NEVER EVER THINK ABOUT FLYING WITH THEM. THEY CANCELLED MY FLIGHT TO PARIS AT THE AIRPORT. WHEN WE WENT BACK TO IMMIGRATION TO EXIT, THE IMMIGRATION OFFICER SAID THE PLANE DIDNT EVEN GET TO THE AIRPORT AT ALL. BUT THEY GAVE A DIFFERENT REASON FOR THE DELAY. THEY BOOKED US A HOTEL WHICH WAS THE BEST THEY COULD DO BUT STILL THE INCONVENIENCED CAUSED HAS CREATED CHAIN REACTION TO ALL MY TRAVEL PLANS. PLEASE AVOID!! YOU HAVE BEEN WARNED..-- OH SHUT UP WITH YOUR GENERIC, INSINCERE REPLIES. I JUST HOPE YOUR COMPANY BURNS IN HELL WITH YOUR SOUL IN IT.!! | 1 |
EasyJet | VERY NICE - SMOOTH CONVERSATION AND SOLVED IN GOOD AND EASY WAY | 5 |
Vueling | VERY POSSIBLY THE WORST AIRLINE IN THE WORLD. STILL WAITING FOR RETURN OF MONIES PAID LAST MAY, RECORDED MESSAGES, GOT THRU ONCE TO THE MOST OBNOXIOUS, LOUD AGGRESSIVE PERSON I HAVE EVER SPOKEN TO. YES THEY'RE CHEAP....BUT THEY ARE THIEVES. NO RESPONSE.NEVER, NEVER, NEVER, USE THIS EXCUSE OF AN AIRLINE. HORRIFIC...NOW SEEKING MONEY BACK FROM COURTSFOR YOUR SAKE, FOR YOUR SANITY AND THAT OF YOUR POCKET....STEER ABSOLUTELY CLEAR.....BAD, BAD, NEWS RUN BY BAD PEOPLE. DONT EXPECT TO GET THERE.....DONT EXPECT REFUNDS IF CANCELLED. JUST AVOID. | 1 |
Jet2.com | VERY SMOOTH AND WELL ORGANISED FLIGHTS. | 5 |
Vueling | VERY VERY BAD. Staff in Manchester was extremely rude. Especially the old woman that handle the counter. The flight was overbooked. No seat for us. They didn't apologise, they pressured us to make decision within 5 minutes. Should be dismissed. Their shift was Wednesday morning, 26th February 2020). Flight cancelled for Madrid to Barcelona trip. I want to rant further but other review seems already mentioned it. Very bad. | 1 |
EasyJet | VERY VERY RUDE SCAMMING COMPANY. The customer service with easyJet is despicable. They are so rude and make it to where you cannot get your money back. I requested a refund because my flight was delayed and was informed that because it was not delayed 5 hours or more that I am not entitled to a refund. My flight was only delayed 4 HOURS 55 MINUTES. They don't care if there's a pandemic going on, if this disrupts my other flights and I would have to pay more to change them around or anything. And not once did someone say I apologize for the inconvenience or anything. All I got was major attitude and rudeness. I will never use them for anything and feel bad for anyone that has to deal with their very unprofessional demeaner. If I could give them negative stars I would. | 1 |
Pegasus Airlines | VERY VERY VERY .... BAD, SHAMEFULLY BAD EXPERIENCE! NEVER SEEN SUCH INCOMPETENT STAFF AND SERVICE!HIGHLIGHTS OF THEIR INCOMPETENCIES AND LACK OF PROFESSIONALISM:1) Their co-worker didn't know the difference between a small and a big dog, nor transporting in cabin or in cargo. We had paid the ticket of our tiny dog for cabin, she refused to accept our dog. We had to escalate to supervisor.2) the co-worker wanted us to take out of checked luggages the extra weight if we didn't pay for it and carry in our backpacks. We are talking about 1-2 kg and at the end of the day, it is carried in the same aircraft one way or the other. And they do not care during Coronavirus pandemic that there are flying extra weight in additional bags carried by passengers in the cabin. It is safer to have all in one enclosed carry on that should go to cargo section. There are humans dying of hunger on the planet, Pegasus is worried about the financials of 1-2 kg of extra luggage.3) while we were trying to redistribute the weight on the carousel, the coworker was moving it back and forth. That could have made us loose balance and fall, such an accident could have cost them more than the extra luggage fee of 1-2 kg, I can guarantee that!THEY ARE UNABLE TO MANAGE THEIR RISKS! | 1 |
Grupo AirFrance-KLM | VERY VERY WORST AIRLINES THEY DIDNT PAY ME BACK MY REFUND FOR DATE CHANGE FAIR AFTER SUBMITTING ALL THE DOCUMENTS. I WILL NEVER RECOOMEND THIS AIR LINES TO ANYONE | 1 |
Vueling | VERY VERY bad costumer service. I got yelled at by a service employee because I had a question about a refund, and he was very rude and said "Im not sure you are very good in English", and then said "I can't help you anymore". | 1 |
EasyJet | VERY excellent help of a very kind expert ! | 5 |
Ryanair | VERY grateful to Ryanair for being the only company which hasn't stranded Brits in Greece this summer. easyJet and TUI both let us down, and I've just returned on a pleasant flight with Ryanair. I'll remember them for their help. | 5 |
Vueling | VLC-AMS. Flight was on time staff were friendly and efficient cabin was bright clean well presented. The seat was better than expected with the pocket for magazines higher up behind the tray table giving a couple of cm extra legroom making it perfectly acceptable for a flight of a couple of hours. A comfort level comparable or better than Transavia and Easyjet. For the price paid an excellent flight and I would not hesitate to use them again. | 9 |
Wizz Air | VNO - LPL. Waited 45 minutes with 150 other people at the bottom of a flight of stairs after boarding isn't something myself or other passengers enjoy luckily I managed to sneak in front of a few passengers upon actually boarding the A320 itself. Onboard absolutely no complaints friendly cabin crew and a smooth flight. Would use again if going to VNO. | 9 |
Wizz Air | VNO - SVG. Very cheap fare. New and clean aircraft. Friendly and efficient staff. Onboard advertisement a bit bothersome but fair enough the fare considered. Arrived 20min ahead of schedule. Will definitely fly Wizz Air again. | 8 |
Wizz Air | VNO to LTN. The flight departed 6:10am in the cabin there several misbehaving passengers. Despite the warnings from flight attendants several men were getting drunk during the flight. They brought their own drinks onto the plane and were loud and disturbing. They verbally abused flight attendants. Sad thing is that the crew did not take it seriously and did not take it further to police in LTN. I understand that such actions would have caused delays for the airline. | 5 |
SAS | VNO-CPH late November 2013. In these days where all airlines have become "low-cost" SAS still attempts to deliver. Flight was cancelled but I was immediately rebooked to CPH on another flight via Stockholm. Due to the inconvenience I was promoted to SAS plus on Vilnius-Stockholm sector. The total delay was 1 hour 15 minutes. | 8 |
Turkish Airlines | VOID TRANSIT IN ISTANBUL WITH TURKISH. IT'S A TRAP.If you're flying with Turkish airlines for a destination that's not Istanbul, I advise you to avoid booking on this airline. It is by far the worst you can ever imagine when it comes to transit management.My story us short, i fly to middle east very often fir business. I usually use Qatar airways or Emirates. My visa is always being prepared by my customer and sent by email, I print it and fly.At checkin, the agent accepted the visa copy. Arriving in IST and while boarding the next flight, they asked le for the original one. They refused to let me board. I called my customer at midnight he went to border police and they said that this is something they came up with. They sent then an email to the company to let me board the next flight. The cost to change my ticket was 320€!!!Arriving to my destination the day after, the agents in Kuwait confirmed that this is a known behavior from TK and they don't have the right to do so.Needless to say that at IST airport, the agents are so rude, they refuse to answer questions and keep sending you from an agent to an other. | 1 |
Iberia | VOUCHER FALSE. AVOID IBERIA AT ALL COSTS IF YOU CAN!!I would give no stars if possible. I booked on Iberia back in November 2020 to finally return back to my fiance in Cuba (from the UK) after travel opened up again. I specifically chose a ticket that was changeable.The flight I took out to Havana from Madrid (IB6621) Dec 6th was the most horrendous experience. We were packed full during the height of Covid, but the worst was the bathrooms. About halfway through I went to use the restrooms. Only 4 were in operation and to my astonishment all 4 were in such a state with urine and feces I wanted to vomit. The Stuards did little to my reporting of this. That was my first flying experience with Iberia.Next they kept rescheduling my return flight, which was fine as I intended to extend my stay anyway. I called to do so and they gave me a voucher for the cost of my return flight for when I was ready to book. When the time came for me to purchase a return flight, I found the Voucher was faulty. I spent 7 phone calls, long distance to Ibereia (both in Spain and UK) to resolve this. Each time they promised me it would be resolved and I would receive a new voucher, not without attitude I will add (as if I was a nuisance). Almost 3 weeks later I never received it and the cost of a return ticket rose to double the price. I booked with Air France instead.I still have yet to receive this promised Voucher.How Iberia is still running, I don't know. How British Airways can endorse them and do business with them I really don't understand. | 1 |
EasyJet | VRN-LGW. No frills airline where I even need to pay for water. Verona airport has nothing to do but I can't blame the airline the boarding process involved having to push our way through people who did not purchase priority boarding and standing in buses that had their doors open in the summer heat. Aside from that nothing else to report. I would have flown BA if I could to LGW since the value I think is better. | 5 |
Grupo AirFrance-KLM | VS6714 / VS6762Booked a flight to LAX through Virgin. Unfortunately they put us on a flight with Air France. My fiancé's ESTA wasn't showing up on their system so they wouldn't let us on the flight, as they could get a fine. A fine for what? We were showing you the approved ESTA in person but because your system couldnt find it you wouldn't let us on the flight? Luckily we did book through Virgin, as we went to their customer services and they got us on their own flight direct to LAX at no extra cost. They managed to find the ESTA on their system with no problems. LAX was a stop on our way to Hawaii and we had a connecting flight that we also managed to catch thanks to Virgin. We were going to Hawaii to get married and the thought that we were going to have to cancel it because of a system error made me absolutely distraught. Especially after having it cancelled 2 times previously due to covid. I have never flown with Air France before and will never attempt to in the future. They also said I had to check in my wedding dress to be put in cargo despite it being within size and weight requirements for carry on. Despite us being the first in the queue to check in 3.5 hours before our flight at 6.20am. You took so long to figure out what to do and told us to keep waiting around incase the ESTA showed up that you ended up not having the space in your plane for my wedding dress. That's not my fault. And the way we were treated was disgusting. No sympathy. No explanation. And when we were finally told the cut off had passed, we were told to leave like we were no longer you problem. I consider ourselves quite lucky that we didn't get on that flight, as I imagine you would have lost our luggage too which would have been especially awful if you had my wedding dress and my Fiancé's suit. Instead Virgin were understanding, sympathetic and even upgraded our seats. | 1 |
Vueling | VUELING : NEVER AGAIN!!!A company which actively overbooks his flights leaving constantly passengers stranded or missing their flights because "we can't give you a seat number". Constant delays and cancelled flights.One of the worst companies (IF NOT THE WORST ONE) me and my family had the missfortune to fly with.If this company has a problem the client will end up paying for the consequences.AVOID AT ALL COSTS, ITS IS NOT WORTH THE SLIGHTLY LOWER FAIR SINCE THEY HAVE HIDEN FEES ON SEAT ALLOCATION PURCHASE…Go with transavia, iberia, airfrance, even Ryanair if you have to.Hopefully Vueling will have so many unhappy customers it will fail for bankrupcy. | 1 |
Vueling | VUELING Flight cancelled nothing done about it. I sent a claim to vueling after my flight Amsterdam-Florence was cancelled at 00 at night (aimed to fly out at 21.20).. They replied with a general email telling me that I am not entitled to claim because of extraordinary circumstances with no other details. Is this allowed? does anyone check if the justification is correct? Terrible costumer service. No ticket refund, no cancellation indemnification, nothing. Very unhappy | 1 |
Vueling | VUELING IS A NIGHTMARE !No refund and no customer service to deal with itdon't know what to doTO AVOID IF YOU CAN | 1 |
Vueling | VUELING IS APPALLING, DEVIOUS AND COMPLETELY DISMISSIVE OF ITS CUSTOMERS. Complaint 05657806. Stranded in Bilbao on 8th Sept. Told 8 minutes before gates opened that flight had been cancelled by storms overnight. They must have known hours before. No information on what was to happen for over 2 hours. Two day wait for a return flight. Eventually two overnights in hotel. Was assured subsistence & airport taxi costs would be refunded. NOTHING. THIS IS AN APPALLING AIRLINE. AVOID IT AS YOU WOULD A COVID SPREADER. NEVER, EVER AGAIN. AND AM STILL WAITING FOR 146 EUROS THEY OWE ME. NO PHONE NUMBERS WORK, ONLINE CHAT BREAKS DOWN HALF WAY THROUGH. WARN ALL YOUR FRIENDS. WHAT B.A. AND IBERIA ARE DOING PARTNERING WITH THEM BEAT ME. REMEMBER... NEVER, NEVER, EVER FLY VUELING ...AND ALERT EVERYONE YOU KNOW. | 1 |
Vueling | VUELING IS BY FAR THE WORSTE AIRLINE I EVER TRIED. I WOULD RATHER WALK ALL THE WAY FROM CPH TO MALAGA. HORRIBLE SERVICE ON ALL LEVELS!!!(P.S. I PAID DKK 2.200 FOR THE TICKET) | 1 |
Vueling | VUELING IS INASSESSABLE!!Did everything: called, e-mailed, logged in on their website, installed an app.If anyone from Vueling reads this, please get in touchsee my letter below...Dear madam, sir,On February 10, I booked a flight with Vueling Airlines, but I never received a confirmation in my email, even though I have paid.Further details:Passenger Name 1: Sandra WolfsenPassenger Name 2: Tamara VermeerDay of departure: 31th May until the 2nd of June.Flight: Amsterdam to MalagaPrice: € 719,40 (for two persons)When logging in to the Vueling website, I cannot get any further because I need a booking code to view my flight details. Which I don't have...( of course I also checked my spam filter)Hopefully you can help me further with sending the confirmation.You can also reach me by telephone +0031 6 29 28 36 94.Thank you in advance,Yours sincerely,Tamara Vermeer and Sandra Wolfsen | 1 |
Vueling | VUELING flight ïŒVY1873 – 10/05 2018 CDEWHDNormal i will also replay the other way when service have been good, but this time it will go the other way around,,, unfortunately,, first we have booked through a agency so we did not get the opportunity to change seating anyway we did this internally in the group,,Space between "normal" seats is fare away enough to normal size people, by, i had to stand up all the way to Barcelona,, well asking the cabin crew if it was possible to change without success. Second we where seated I row 31 and the service came after 105 minutes and with more or less no product left, No Food – No Beer – No soft drink and a very not smiling and friendly staff,For sure this will be my last trip with Vueling and will not recommend this to other, sorryBrBR Martin Haugaard Petersen | 1 |
Vueling | VY1240 17/10/13 and returned VY1241 30/11/13. I have flown with Vueling three times in the past year. They are the best airline I have used from Cardiff to Spain and am thankful that they not only stepped in to fill the void after bmi baby pulled out but improved the standards at the same time. Please keep flying from Cardiff. | 9 |
Vueling | VY8341. Our flight was from Amsterdam airport we arrived to check-in more than two hours before the flight and they seated us on opposite sides of the airplane. They said that the flight was full. They say that you can check in online but you have to do it 30 hours before departure which is difficult if you are on holiday. | 2 |
Lufthansa | Vacation got fooked by them, im so mad. they lost my bag, did not give me a refund, plane was nasty(gum stuck all around the place, rude FA plus they could not speak undersantable english, food was really bad on bored adding on the water that I never recived after asking for it 3 times | 1 |
Lufthansa | Vacation to Europe (Air Canada, Lufthansa): 3 checked suitcases. Got a lost and found case opened (really BS, if you ask me). The first two arrived 7 days late (Munich suitcase disaster), the third one 36 days MIA and counting. Compensation: NOTHING so far. Trying to get in touch with them is a nightmare (phone, internet). If you get someone: 'The left hand does not know what the right hand is doing'. | 1 |
Vueling | Valencia - Fuertentura 10/01/2021. Empty flight, the few passengers on board cramped in a few seats next to each other despite COVID. Change of seats not allowed. Reckless, negligent. | 1 |
Vueling | Valencia to Amsterdam. Again delayed flight (2hrs 57 minutes). 3 out of 5 I flew Vueling last 6 months. No info given, a voucher for dinner (9.64 euro). Arrived in Amsterdam 00.57, no bus/ train available anymore at this time. I had to take a taxi to my home town (117.00 euro). | 3 |
Vueling | Valencia to Brussels. It was a good flight and the cabin crew was friendly and will try to help you if you have a question. It was an A320 without entertainment. For a low-cost-company, you had enough space (i'm 187cm), so better than you can have with traditional airlines. | 8 |
EasyJet | Valencia to Gatwick. 92 minutes of waiting to speak to customers service to complain about 4 hour delay in my flight later today, It ended they said sorry. | 1 |
EasyJet | Valencia to Gatwick. The flight was 20 minute delayed. They took away my cabin bag to put it as a checked baggage. Later, when we got late to London, I had to wait 40 minutes for my luggage. When it finally arrived, there was no train anymore so I had to take a taxi which was really expensive. I tried to call them and the man who talked to me directly redirected me to the website without barely listening to my complaint. I then complained on the website, where I could not detail what was wrong with my flight and they denied my complaint within 2 hours. This is unacceptable. | 2 |
Air Europa | Valencia to Milan Malpensa via Madrid. Good aircraft (two flights). High price and luggage not included in price (one 15Kg bag for two passengers). This is not explained in the site when buying ticket. Thus I had to pay 60 Euro for a single bag. In addition, Fee requested for selecting seats. Thus: a return only flight for 2 people was 400E = 200E each. Airlines are profiting of you: luggage allowances and seat selection fees (as well as priority). | 5 |
Turkish Airlines | Valencia to Odessa via Istanbul. Beware of seats reservation scam. I reserved emergency exit seats - at a handsome price of 56 euro each for 4 people. They were booted out of their reserved seats, the crew made no attempt to resolve the situation claiming that the seats were double booked. Really?? On August 20th I filed a request for compensation "We have registered your feedback with reference number TK-1385157 . We aim to reply to your feedback within 7 days by completing the necessary research and evaluation" Today - a month later - I received a nonsensical response, and no refund. | 1 |
Vueling | Valencia to Palma de Mallorca. Yet again Vueling Airlines have excelled themselves. Last evening the flight was due to depart at 23.00. In the end it departed at 01.50 ! What was really annoying is that they displayed a message at the gate that further information would be forthcoming in 60 minutes - this was on screen for more than 2 hours. At the same time i had received both emails and text messages giving me totally different information. One of the emails had a click here for more info button - this gave me a departure time of 01.40 - which turned out to be correct. This information was available before 23.00 so why was this not communicated to everyone then? Even the gate staff (when they finally arrived at 24.00) didn't know this. All they were telling people is that it was likely to be 2 or 3 hours late. A total shambles. What I want to know is how do they keep their operating license? It is such a shoddy amateurish airline - why are the top management not fired for gross incompetence? By comparison Ryan Air and Easy Jet are perfect. I have flown with many airlines and Vueling are by far the very worst airline I have ever encountered. Why does IAG tolerate such poor performance ? | 1 |
Air Europa | Valencia to Paris CDG. This is a terrible airline. They charged for what is usually a carry on suitcase at 60 euros. Rude staff. No free food on board. Do not care about their customers. | 1 |
Air Europa | Valencia to Seattle via Paris. Do not book a flight through another airline that routes you through Air Europa. I made the mistake of booking a flight through Air France which coshares with other airlines and our flight out of Valencia was through Air Europa to Paris then connecting on to Seattle via Delta. Unfortunately because of the coshare booking, the Air Europa website would not allow us to check-in for our flight online. Being in a foreign country without transportation, we had no easy way of getting to the airport the day before our flight and were unable to check-in for our long 14 hour journey in order to get good seats. I spent 35 minutes on the phone waiting to talk to a customer service agent just to be told the only option is to check in at the airport. This is unacceptable in my opinion, it was not my choice to be routed through this airline and every passenger should have the option of checking in online. We were also unable to reserve seats because of this issue so my husband and I could not sit together on our 2hr+ flight to Paris. Very disappointing end to our honeymoon. | 1 |
Wizz Air | Valencia to Vienna. All-round excellent. The ticket was a really good price. The plane arrived on time. The seats were surprisingly comfortable - leather seats with ample legroom. The staff were professional. Food and drinks were offered for an additional charge. My bags arrived with me. | 9 |
Turkish Airlines | Valerie, terminal 2A, Paris CDG airport, left our hearts feeling warm with her compassion, patience and understanding whilst checking our bags. She showed us great kindness and deserves recognition for her customer service skills performed. Thank you to Valerie, if you read this, for all the small efforts which made our travels much easier while pregnant. Thank you for going above and beyond â˜ºï¸ Turkish airlines hires great assets to their company. | 10 |
Pegasus Airlines | Value for MoneyReally appreciate them providing the best value for money and enable people travel with that prices. | 5 |
Jet2.com | Value for money easy booking and checking in - reliable, friendly staff- brilliant app - 22 kg luggage - excellent | 5 |
Jet2.com | Value for money flights…flights on time..pleasant service and staff..slightly disappointed with the on board English breakfast..but won't put me travelling with Jet 2 again ! | 4 |
Jet2.com | Value for money on time | 5 |
Jet2.com | Value for money, friendly helpful staff | 4 |
Jet2.com | Value for money, generally good flight times, relatively generous onboard cabin allowance, staff friendly and professional both in airport and onboard ie good customer experience, .. would welcome more vegan options on inboard flights for refreshments/ sandwiches though this I find generally limited at airports and and across airlines | 5 |
Jet2.com | Value for money, great customer service | 5 |
Jet2.com | Value for money. Easy check in online & bag drop. Friendly, professional staff. Flight on time/ahead of schedule, great on board service, comfortable seats | 5 |
Jet2.com | Value for money. I had a good bargain on perfume. Stress free boarding friendly and efficient crew members | 5 |
Ryanair | Value for money. I wonder why are there so many negative reviews considering the fact that Ryanair got best prices, lots of direct routes and from my experience they don't delay flights as much as other airlines. My last flight was 2 hours to Trieste and the time flew by with a nice crunchy piadina, coffee and crisps for 10 euros | 5 |
Pegasus Airlines | Value for money. Seats are more comfortable than other low budget airlines that I have used. Gets you from A-B comfortably. Staff are friendly and attentive. Do not expect luxury, this is a low budget airline and meets the standards expected. I would recommend this if you are flying for 4-6 hours. | 9 |
Jet2.com | Value for money.Courteous staff.Convenient airport. | 5 |
Grupo AirFrance-KLM | Value for moneyIn timeexcellent staff | 5 |
EasyJet | Value the customer and support | 5 |
Ryanair | Van Ryanair mail gekregen over annulering vlucht vanwege corona waar wordt gesteld dat er gekozen kan worden tussen een voucher of geld terug .In de mail zitten 2 links waarvan , volgens de link text , de een naar de voucher pagina linkt en de ander naar de geld terug .Echter kom je ook via de geld terug link op de voucher pagina waar je geen geld terug optie hebt..Contact via telefoon opnemen met de klantenservice kan niet en de chat bot snapt er niets van .Erg slecht geregeld en ik kan mij voorstellen dat dit met opzet is gedaan zodat mensen toch de voucher kiezen.Ook dat wanneer het geld terug gestort zou worden dan zou dit pas na de pandemie zijn zodat je dus als klant een deel van het risico van Ryanair overneemt terwijl Ryanair 4 miljard of zo in kas heeft plus tussen de 8 en 10 miljard aan eigen vermogen in hun vliegtuigen . Zie het rapport hier :ik kan geen link plaatsen dus voor een . schrijf ik punt en voor een / schrijf ik slash dan wordt de linkinvestorpuntryanairpuntcomslashwp-contentslashuploadsslash2020slash05slashRyanair-may-1-2020puntpdfTrek hier zelf de conclusies uit !!Gr,Erwin.I got Ryanair mail about flight cancellation due to corona where it is stated that there is a choice between a voucher or money back. In the mail there are 2 links of which, according to the link text, one links to the voucher page and the other to the money back .However, you can also use the money back link on the voucher page where you have no money back option.Contacting customer service by phone is not possible and the chat bot doesn't understand it.Very poorly arranged and I imagine that this was done on purpose so that people still choose the voucher.Also that if the money were refunded, it would only be after the pandemic so that you as a customer take over part of the risk from Ryanair while Ryanair has 4 billion or so in cash plus between 8 and 10 billion in equity in their planes. See the report here:I can not place a link so for a point I write point and for a / I write slash then the link becomesinvestorpointryanairpointcomslashwp-contentslashuploadsslash2020slash05slashRyanair-may-1-2020pointpdfDraw the conclusions here yourself !!Gr,Erwin. | 1 |
Grupo IAG | Vancouver to Delhi via London. We were booked to fly from Vancouver to New Delhi via London Heathrow on Dec 22nd. We received an email on Dec 20th informing us about the industrial action in the UK. I called to find out how it may impact our travel. The representative kind of scared us of being possibly stranded during our travel and offered us a full refund. We called again to confirm about other options but he did not offer any other solutions. We asked to cancel our tickets and he told us about the cancellation fee. We booked new tickets with another airline with double the cost as our trip was urgent (simultaneously). He told us he no longer can cancel our tickets on the system but promised us he will make it happen because he told us we would get a full refund. He processed the cancellation. 5 hours later he emailed us that the tickets couldn’t be cancelled and suggested we cancel our new tickets once he found out they were with another airline (we lost $1000 from cancelling the new tickets). Now, the representative claimed that he never said there won’t be any services available and asked us why we were worrying about the industrial action, and that other “arrangements†will be made if there were any issues (this was new information never given to us before). We kept our British Airway tickets. The next day, we asked to speak with the manager and report that we were misguided about the whole situation. We never heard back from the manager. As we logged in to check-in 15 hours before take off, we found that our VAN — LHR flight was cancelled (due to the bad weather in Vancouver). We did not receive any emails from the airport nor the airline about this change. We called BA again and asked about rearrangements for our flight, to which they offered rebooking with an additional $700-1000 per person price difference and the dates offered were about 7 days after our original flight was supposed to leave. Additionally, to cancel the rest of the flights with them which we could not reach since our first flight was cancelled, we had to pay about $1000 cancellation fee to get a refund. We were very frustrated with the overall experience and no accommodations nor accountability as they wanted to charge us for any service or changes possible. We were on the phone for 1.5 hours while other flights that we could have booked were getting sold out - the customer service person would take 15-20 minutes (for real) to search up each question or option we asked about. It has been a frustrating experience - we lost time and money and it ruined our holidays completely. We then demanded to speak to the manager, who again did not want to take any accountability for their team and gave us a small discount on the cancellation fee. In total, we were on the phone with them for 2 days back and forth, without any resolutions. We felt misguided and misinformed with their unfair policies towards their customers. We did not feel taken care of at all. We had to pay the price for the misinformation and the flights we did not cancel ourselves. After all this trouble, we spent Christmas without our family and the missed the urgent reasons we were travelling for. | 1 |
Lufthansa | Vancouver to Frankfurt. A good, comfortable flight to Frankfurt. The flight took off on time and landed a few minutes early. The boarding process was orderly and the flight attendants were polite and attentive. I was quite satisfied with the flight. I wasnt too impressed with the vegetarian meals that i had pre-ordered. This was the only down side to this flight. | 7 |
Lufthansa | Vancouver to Frankfurt. I do see a problem and a big hole with the company management. I never like to write bad reviews or complaints. The check in process in Vancouver was terrible as the agents are not familiar with the customer service standard at all. The boarding process was slow and delayed. The management were very unprofessional, giving me a negative attitude. The (staff) standard was low class. I would use the word cheap. A company training their ground staff to use cheap flirty tactics on valuable passengers. To me Lufthansa needs a change in managing and training their staff. However the inflight service was relatively ok and the seats were comfortable. The inflight service was ok as the fight attendants had done a good enough job to comfort their passengers. The staff in Frankfurt were ok but not overly impressive. The flight coming back was delayed but it was ok. Overall, I rate the service in Vancouver was unacceptable as it would be 2/10 but inflight was ok 8/10 and Frankfurt staff was 7/10. Good enough for my trip back. Lufthansa really need to upgrade and improve their service in Vancouver. I will be travelling a lot for my new career and I will be an important part of the world’s success going forward. I will be an important person to the country. I do not see Lufthansa as a company who tries to improve but rather a company who tries to hide from the truth. As the economy looms, I am very sure you CEO loves your stocks to grow. This management style does not work in the new generation. The style needs a change and the future of the company is in the hands of your employees. | 3 |
Lufthansa | Vancouver to Kiev via Munich. The Vancouver to Munich leg was great. Enough space, good seat, excellent service and entertainment. Munich to Kyiv flight a new aircraft, emergency row seat. I couldn't extend my legs. The seats are thin. Service was great, but I'd rather pay for my sandwich and drinks than sit on horrible seats for two hours. | 10 |
Grupo IAG | Vancouver to London. There are time when British Airways deserve to be ranked as one of the very best carriers. This flight proves the point. From the warm welcome at the door on boarding until deplaning at LHR, the crew were outstanding. Friendly, attentive and professional. The dinner was excellent. Excellent choices on the menu, accompanied by some decent wines. I had a painful back from running. A flight attendant provided some medication, came back to my seat an hour or so later to check on me and remembered to ask me if the pain had subsided when I deplaned. Very thoughtful. Seat was comfortable and complemented by a proper cushion and a very nice quilted blanket. IFE good. The B747-400 is showing its age but it’s still a wonderful, iconic aircraft to fly on and I’ll continue to prefer it over the B777. | 10 |
Grupo IAG | Vancouver to London. Very poor experience my flight with BA. the 2-4-2 business is not nice as much as crowded as economical class. One toilet closed (nobody around to repair ?). on one point BA even better than asian companies. its even more freezing. why do we need to freeze in such a 9 hours trip ? no staff to answer my question. no staff to make it better. one good point, the seat are surprisingly comfortable but easy to make it better. | 2 |
Grupo AirFrance-KLM | Vancouver to Paris. My wife and I paid for direct roundtrip flights from Vancouver (YVR) to Paris (CDG) for our honeymoon trip, and that's where our first experience (and probably last) with Air France goes horrible. To start, our direct return flight home to Vancouver got cancelled, and they tried to put us on a connecting flight a day earlier, which obviously does not work with our travel plans as we are not even in Paris that 1 day earlier. Secondly, our seat selections for both our outbound and return flights that we made suddenly disappeared and my wife and I got separated to seats that were not together. We had booked our flights way earlier and there were lots of seat options at the time, but because they for whatever reason lost our seats, there were no good options left and my wife and I were stuck with choosing the only remaining option left for 2 seats together that were terrible, because all the seat selections had been taken now. I had to go through multiple several hour long phone calls with customer service to 1) get on a new connecting flight (no longer direct) for our return flight home, and 2) sort our all the seat selections for all of these flights, now that we were no longer on direct flights. What's weird is that our connecting flight home is now on Delta Airlines for both legs, not Air France? And they could not confirm me and my wife's seat selections to be next to each other for these flights, probably because they are on Delta Airlines rather than Air France? To make complaints, the customer service phone line does not handle this as they only handle reservations. We filled out the online complaint form on June 22 and have yet to hear back, as our flight is in less than a month now. We called their customer service line multiple times again to follow up on our complaint case #, but was told each time that they cannot do anything to help. When we asked to speak to a supervisor/manager, or be transferred to ANYONE who could possibly help, they said there is no human we can speak to directly, nobody they could transfer me to, no email or phone number to directly contact, and that I would have to wait for an email response to our complaint form, which again we had already waited for more than 1.5 months. In summary, this is our first time booking with Air France, and we have never experience such terrible non-existent customer service. This is not a single human you can speak to directly who can help with making things right. All you can do is submit an online complaint form into a black hole of cases that will never be addressed. I've tried multiple channels to reach ANYONE who can help, but each time I was told there is nobody who can help you, sir. Avoid Air France's archaic customer service system at all costs. | 1 |
EasyJet | Vanessa great 10/10 service | 5 |
EasyJet | Vanessa on the online chat was very helpful and solved my problem.I would prefer to speak to a person live on the telephone though. | 4 |
EasyJet | Vanessa was great! | 5 |
EasyJet | Vanessa was quick to respond and very helpful | 5 |
Turkish Airlines | Various problems in rebooking, over $2k USD not reimbursed, they ignored my seating arrangement that I paid $400 extra for, etc. Cabin crew was not very friendly to me. Food on all the legs were fairly awful. They lost two of my check-in bags on the way back from Athens to SFO. One bag was delivered the next day, and then when the second bag didn't show up, I inquired. They said I didn't check in a second bag. Luckily, I still had my check-in bag ticket and emailed them a copy of it. They claimed that I didn't check in the bag properly and it wasn't on my bag retrieval form. I scanned the bag-retrieval form with both bags listed and emailed it to them. They then claimed that I didn't fill out the paperwork properly. I informed them that the Turkish Airlines agent at SFO filled out the form, I only signed it. It took them another 3 days to deliver my bag to me and then acted like they did me favor. I lost several hours on the phone and email, communicating to them what was happening, they didn't seem to care and just threw the blame on me for losing my bag. Weird airline, wouldn't go through them again, which is a shame since Turkey was on my bucket-list to visit. | 1 |
Wizz Air | Varna - London Luton. Modern clean aircraft with adequate legroom. My complaint was that the Captain switched on the seatbelt sign shortly after take off and said that the crew were unable to commence their inflight duties as we were expecting some turbulence. After an hour of near perfect flying conditions the seatbelt sign was switched off and the crew commenced the service. It seemed obvious that the crew could just not be bothered and sat in the rear galley chatting and eating. | 5 |
Wizz Air | Varna to Luton. I am a regular flyer with Wizz as I live in Bulgaria and work in the UK. So, generally I think Wizz is good value, on time, clean comfortable cabins (if you have long legs buy your seats in rows 1, 12 or 13. If you join the Discount scheme you get good value for money and the premium package for frequent flyers is well worth it as seat selection etc is free when you pay the annual fee. Priority boarding I have only had one negative experience and this was at Sofia airport on an internal flight, poorly organised but this is not usual for Wizz. The cabin crew are usually friendly although sometimes they are tired on late flights. On board service is good. Announcements from the flight deck are sometimes inaudible or heavily accented and of no use. Negative - Luton in middle of winter, they process you like cattle and leave you (including old people and young children) out in the bitter freezing cold and not for 5 or 10 minutes, can be more than 30 minutes. | 8 |
Turkish Airlines | Vary very very disappointed airline, so rude staff and the customer service is ZERO there is no compensation or anything to make the client happy at all, the services is so bad they just take your money and then they don't care about the rest! It doesn't matter you complaint or not no one's care and do anything! The crew are so aggressive and the staff have very bad attitude towards customers supervisors are disgusting, no respect at all! Will never ever gonna flight with this garbage airline at all again and I do not RECOMMEND this airline at all. Do not waste your money at all.👎🻠| 1 |
Grupo IAG | Veg curry? Really!? Gross.When a flight gets delayed for offboarding (which isnt unusual as your industry routinely over promises and under delivers) why aren't you prepared to take care of your passengers? The whole crew is playing games on their phones for hours while doing nothing but scolding passengers for needing to get up to stretch. No drinks? No AC? Just disrespect.Trash service from an over priced airline…If I'm going to be treated like a bottom rung customer I'd at least prefer not paying twice the price or better.I'll choose a different company next time. | 1 |
Turkish Airlines | Venice to Ankara via Istanbul. Instead of taking off on time the fight was originally delayed (on the information table was written 10 minutes). I was satisfied with the information (it is possible to be delayed). The next information which followed invited us to go to the gate. More than 75% of passengers created the line in front of the desk and we were waiting for opening the gate. It was the first mistake, after 45 minutes the staff changed the departure time on the information desk for 10.50 a.m. Nobody knew that the game was started. The plane was delayed by more than 60 minutes. It is usually that the staff will give you any additional information about the connection flights. Unfortunately, it is not the case of Turkish Airlines . After the arrival, I run from the plane through the tunnel in the terminal and hoped to catch the flight to Ankara. The guy who was wearing the TA uniform and who was waiting at the end of the tunnel showed me the direction where I should have found the gate of for my flight. Of course, it was the wrong direction and I had to run back. After that, I had to go through the x-ray frame and I have lost another 10 minutes although I didn't leave the secured area. When I came into the main hall I sew that the gate is closed. Until this moment nobody has apologized for the inconvenience and to this day too. This horror trip was still not at the end. I tried to find the TA office and I found only the TA desk where was it possible to buy new tickets. When I started to explain my situation and the guy behind the desk recognised that I am not a new potential customer his face expression changed rapidly and his bored voice said to me that he is not responsible for information. The problem was closed for him. After a few minutes, I found the desk with the logo TA in the check-in sections. I run there to solve the problem and I tried to inform the first staff about my situation. His answer was: "Wait a minute".. I didn't want to wait and I said to him, that his company is responsible for the situation and I expect more empathy and full service for customers. No answer, only disgusted reaction visible in his mimic and he showed me with the finger another TA worker sitting next to him. This person let explain to him my situation again and he printed a new boarding pass for the flight at 6.00 p.m. I checked the departure on the screen and by my next flight was additional information that it is delayed 40 minutes before the departure. I asked the guy again whether it is mean serious and my second question was why it is not possible to get the ticket for the flight at 5.00 p.m.? The answer was given with the highest arrogance in his voice."The flight is full!". And it is still not the end of the troubles, instead of being delayed 40 minutes the "great" TA let me wait one hour longer in comparison with original departure schedule. The service was the mess and the behaviour of the employees was everything but not professional. | 1 |
Subsets and Splits
No community queries yet
The top public SQL queries from the community will appear here once available.