Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
|---|---|---|
Grupo AirFrance-KLM | Very poor services from KLM. IN KLM official website they say 1 x Hand baggage 1 x Accessory for tikcet.when my wife was travling with my child they did not allow 1 hand baggage and 1 accessory for my child (I have paid full amount as adult no discount for my child ticket ). they say for child it not allowed. but when i purchase in ticket it clearly say 1 had bagaage and 1 accessory bag allowed. they denied that and did not allow. | 1 |
Vueling | Very poor unprofessional service, they expect you to turn up on time for boarding and they don't respect your time the same way, we are standing here waiting to board almost over 45 min past the original boarding time of 855am it's now 930am but not even an announcement or anything sitting there doing nothing, we understand it's budget airline but doesn't cost anything for you to let people know what's going on with an announcement, very unprofessional never again. | 1 |
EasyJet | Very poor website and not intuitive to navigate.Tried to contact customer services in regards to an error when requesting an invoice for my flight. | 1 |
EasyJet | Very poor website.Put in all the details and the website doesn't allow you to checkout and purchase.Tried now at various points in the last 3 weeks to no success.Pay now button when clicked just goes black and nothing else happens.What's the point? | 1 |
EasyJet | Very poor, I get made to wait an hour for someone to come on and end the chat after 4 minutes, ridiculous and no surprise about the useless service from easyjet yet again. | 1 |
EasyJet | Very poor, chat took over 30 minutes to reply, then cut me off, because I wasn't monitoring the computer after that long, and didn't reply within 3 minutes. this is out of order I don't have hours to waste on waiting for you!!!!!!! | 1 |
EasyJet | Very poor, offered free flight changes due to quarantine restriction coming into force, however you cannot change online only by phone. Prices from customer services by phone are double online prices! Cheaper to write off the original flights and book again. Will never use again! | 1 |
EasyJet | Very poor. Long delays. Guaranted 'it'll only be another 10 mins' just plucked out of the air and nonsense non kept commitments. Avoid. | 1 |
Jet2.com | Very poor. On plane 30 mins before take off so thought we'd go on time. No, we waited for "last minute passengers and paperwork." Eventually taxied to the runway. We then stopped and returned to the terminal because someone felt ill. They subsequently got off and we waited over two hours for their luggage to be found in the hold and to refuel. Why did we need to refuel? We hadn't been anywhere. Never again. | 2 |
Air Europa | Very poor. This really is the cheapest of the cheap. Ryanair is better than Air Europa and that says everything.The leg room is non existent, I think it is just about the most cramped experienec I have ever had. My knees were literally touching the seat in front of me.The staff are abrupt, unfriendly and unhelpful. But Spanish airlines are generally very poor when it comes to customer service anyway.They knew the flight was delayed 2.5 hours bur continued to board for some reason.The positive is that it is cheap. So I guess you get what you pay for.Tried once. Never ever again. Even if it's free. | 1 |
EasyJet | Very poor. Worst that automated system. | 1 |
EasyJet | Very poorly trained Customer Service AdvisorTried to ask why my delay compensation claim was denied and was answered that the delay was due to an extraordinary situation and out of easyJet's control. When asked what was the specific "extraordinary situation", the advisor told me that there was no delay report available. I've then asked how easyJet could claim an extraordinary situation or that the cause was out of their control if there was no delay report stating a reason, to which the advisor answered me that I should re-submit the same claim form but that the expected response would be exactly the same. When I further asked about this, the advisor just repeated the same answer and closed the chat without asking me if I needed anything else. Really disappointed by the costumer service and the lack of effort to resolve the situation. | 1 |
Air Europa | Very positive experience. We flew from Lima to Madrid with a good airplane it had blankets, pillows and plenty of entertainment and a nice crew as well. When we got hungry during the night my boyfriend asked if we could buy some more food and got a breakfast sandwich for free. | 5 |
Ryanair | Very possibly THE WORST AIRLINE with the WORST customer service in the history of western aviation. Won't go into the ridiculous details, but suffice to say it's a bait operation to scam you into paying airport service fees just to get a boarding pass. Worse than Spirit or Frontier in America. Whatever you do, do not book a ticket on this airline unless you want to get scammed and be treated like a low life. | 1 |
Ryanair | Very possibly the most uncomfortable awful flights I have experienced. This was my first time using Ryanair - and I will have to be absolutely desperate before using them again. Cramped is an understatement - on the return flight, cabin crew who think it's OK to call customers 'mate' and 'boy' (lack of respect!) and toilets locked for almost the entire flight. Fasten Seatbelts light on for almost the entire flight meaning I could not stand up for two minutes to stretch my legs. I was literally (in the proper sense of the word) limping from cramp when I left the plane at Luton, | 1 |
Jet2.com | Very professional and and the staff they were focused on the customer service | 5 |
EasyJet | Very professional and efficient. Very impressed. | 5 |
Jet2.com | Very professional and friendly staff. A pleasure to travel with Jet2 | 5 |
Jet2.com | Very professional and friendly, nothing was too much trouble. Very efficient service. Thank you | 5 |
Jet2.com | Very professional and friendly. Always well organised when checking in. Would have given 5 stars but outbound flight there was a group of young lads near to where we were sitting with young children, were very drunk, very loud and constantly swearing. The crew never said anything to them but continued to serve them more alcohol. We and others kept asking them to stop swearing and be quieter, they just laughed at us. | 4 |
Jet2.com | Very professional and helpful | 5 |
Jet2.com | Very professional and helpful making our holiday enjoyable. All-out staff very courteous and hardworking. | 5 |
Jet2.com | Very professional and helpful staff , would always choose jet 2 | 5 |
EasyJet | Very professional and polite customer service | 5 |
EasyJet | Very professional and responsive to my query. | 5 |
EasyJet | Very professional approach, everything arranged quickly. Thny, Misa Amayed | 5 |
Jet2.com | Very professional as always. Impressed with Malaga airport. There is always loads of staff around to help and really well organised for boarding | 5 |
Jet2.com | Very professional cabin crew and perfect flight times | 5 |
Jet2.com | Very professional check in and on the flight -the continuous problem is that if you sit in the middle of the plane and reserve the extra leg room you suffer on every flight with the same problem -"I'm sorry we've ran out of sandwiches and most of the hot food has gone" | 4 |
Jet2.com | Very professional company and flights " usually" on time and prices are competitive | 5 |
Jet2.com | Very professional company. Comfortable seats . Even though the return flight was delayed i received email and text messages to inform me what was happening . | 5 |
Turkish Airlines | Very professional customer service. The confirmation about my flights were updated within 2 minutes. Booking by the App was quickly and easy. In 3 weeks I fly BRU-BKK-DUS and will update my experience after. Until now, no complains and a most friendly customer service. | 5 |
Jet2.com | Very professional everyone very helpful a pleasure to travel withJet2 | 5 |
Jet2.com | Very professional from airport to airport. | 5 |
Jet2.com | Very professional service, kept us well informed about delays caused by air traffic control etc. none of which were caused by Jet2. | 5 |
Jet2.com | Very professional service. Staff excellent | 4 |
Jet2.com | Very professional staff who attended to our group magnificently. A credit to the company. | 5 |
Jet2.com | Very professional staff, I had a problem with LBA security staff reading the barcode on my flight ticket and I went to the Jet2 booking in staff and they very kindly printed a ticket off for me for free!?!?! You see miracles do happen in todays world??? | 5 |
Jet2.com | Very professional staff, punctuality and feeling safe however as Jet2 stops flights to Barcelona from end of autumn, I have to travel to Manchester, which makes my trip more expensive. Jet2 is getting more expensive. | 4 |
Jet2.com | Very professional very courteous very enjoyable. | 5 |
Lufthansa | Very professional! | 5 |
EasyJet | Very professional, assertive and quick. | 5 |
Jet2.com | Very professional. Lots of helpers at the airport.Good service on the ground and in the air.My preferred airline. | 5 |
EasyJet | Very prompt action by Easyjet regarding App problems | 5 |
EasyJet | Very prompt and efficient service. The advisor resolved my query quickly and efficiently and I was very happy with the outcome. | 5 |
EasyJet | Very prompt and helpful | 5 |
EasyJet | Very prompt and helpful.thank you so much | 4 |
EasyJet | Very prompt connection with a chat representative who was great help! | 5 |
EasyJet | Very prompt response with the details I needed. | 5 |
EasyJet | Very prompt response, and easy to make a last minute change to a booking, really helpful. | 5 |
EasyJet | Very prompt service,customer service girl was very nice and polite. | 5 |
EasyJet | Very prompt to answer to a flight change question, all sorted in a matter of minutes at 12.30 am.. very very impressed | 5 |
EasyJet | Very prompt, polite and efficient service. | 5 |
EasyJet | Very promt reply. Didn't have to wait long. My request was addressed properly and I received the help I needed without any issues. The person who helped me was knowledgable and reassuring and I was finished very quickly. Excellent customer service. Well done! | 4 |
Grupo AirFrance-KLM | Very pure Serivce very hard to get hold of anyone. Kind of a joke | 2 |
EasyJet | Very pure accessibility to talk to a person | 1 |
EasyJet | Very quick - I received the answer I was looking for. | 5 |
EasyJet | Very quick and easy changes to booking done through the webchat. | 5 |
EasyJet | Very quick and easy chat and solved the issue very quickly. Thank you Saif | 5 |
EasyJet | Very quick and easy response to the issue.Fast response and quick correction to my booking. Tariq was very efficient and polite. | 5 |
EasyJet | Very quick and easy to use. | 5 |
EasyJet | Very quick and easy to use. great service | 5 |
EasyJet | Very quick and easy! thank you | 5 |
EasyJet | Very quick and easy, needed to add a child to my booking and was able to do it with no problems | 5 |
EasyJet | Very quick and effective help via live chat. | 5 |
Jet2.com | Very quick and efficient | 5 |
EasyJet | Very quick and efficient customer service help online | 5 |
EasyJet | Very quick and efficient service provided through the chat. | 5 |
EasyJet | Very quick and efficient with a perfect result for me as the customer | 5 |
EasyJet | Very quick and friendly service | 5 |
EasyJet | Very quick and help and easy to use to solve our issue. | 5 |
EasyJet | Very quick and helpful experience, changed my seat with no charge | 5 |
EasyJet | Very quick and helpful response. Thank you | 5 |
EasyJet | Very quick and helpful using the easyJet chat to change details on a flight. Thanks! | 5 |
EasyJet | Very quick and helpfulEverything was sorted out very efficiently and quickly, polite and friendly | 5 |
Jet2.com | Very quick and straight forward on departure flight.And same on arrival flight too.Decent legroom on airport.Pleasant staff.Definitely use again. | 5 |
EasyJet | Very quick and very helpful - sorted the problem in minutes. | 5 |
EasyJet | Very quick and very helpful. | 5 |
EasyJet | Very quick assistance and helpful | 5 |
Jet2.com | Very quick boarding and check in going out and return . Happy staff | 5 |
Grupo AirFrance-KLM | Very quick check-in, boarding, flight and luggage delivery. Free coffee and soft drinks as well as a nice madeleine. Smiling employees everywhere. Perfect option for the route | 9 |
EasyJet | Very quick easy customer service name change amazing service and no problems whatsoever fastest I have ever experienced and very pleasant chat online brilliant. | 5 |
EasyJet | Very quick help, added the cabin bag in couple of minutes. | 5 |
EasyJet | Very quick reply and everything got sorted briefly | 5 |
EasyJet | Very quick reply. Very precise | 5 |
EasyJet | Very quick response and dealt with my issue no problem | 5 |
EasyJet | Very quick response and resolved issue immediately | 5 |
EasyJet | Very quick response from the ChatSolved my issue easily and quickly | 5 |
EasyJet | Very quick response when help was required via Chat to an agent. All resolved quickly as I had already checked in. | 5 |
EasyJet | Very quick service | 5 |
EasyJet | Very quick to help with an issue. | 5 |
EasyJet | Very quick to help with my enquiry! Thank you. | 5 |
EasyJet | Very quick to react; sometimes some misunderstanding in terms of what I needed, wanted and what was possible, unsure if it had to do with linguistic problems or instructions to the chat person what she/he could or could not write, but in the end, the result was good and mutually understood. Thank you so much. | 5 |
EasyJet | Very quick to resolve my problem, very polite and very helpful. | 5 |
EasyJet | Very quick to respond and help me with my queries and resolved the issue straight away | 5 |
Jet2.com | Very quick turnaround | 5 |
EasyJet | Very quick, and polite. Thank you for all the help! | 5 |
EasyJet | Very quick, polite and helpful, thank you! | 5 |
EasyJet | Very quick, professional and reassuring customer service, cleared up my confusion. | 5 |
EasyJet | Very quick. Efficient. | 5 |
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