Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
|---|---|---|
EasyJet | Very quickly sorting the issue out, polite and efficient throughout | 5 |
Grupo IAG | Very quiet flight with only 5 passengers in Business Class. Service from staff was great with lots of attention re drinks and a nice meal. Would recommend. | 9 |
Grupo IAG | Very racist airhostess of british airways,, last year i traveld first time on british airways with my two young kids , flight delayed for 3 hours wrost experience with this flight , food was disgusting no respect for travlers, we paid for the ticket, didn'nt travel for free.i will never recomend for british airways again | 1 |
Lufthansa | Very racist and rude company! Needed to cancel my flight a month to the flight date, they declined to cancel. Lost $1600+ | 1 |
Jet2.com | Very reasonable priced flight with no extra charge for hand luggage,unlike other companies.....10/10 | 5 |
EasyJet | Very receptive and got what I needed sorted asap. | 5 |
Ryanair | Very reliable airline however they are cancelling too many flight so planes are almost full and tickets prices are hiked up to make more money. Sort your act out Ryan Air. Increase your flight path or will have no option but to move to another airline. | 3 |
Jet2.com | Very reliable pilots with good experience, stewards are always ready to help, the plane is clean and somehow it was calm to fly with this company. I hope that I will fly with them more than once. | 5 |
Ryanair | Very reliable so far.My standard for the quality of service with airlines is very low so please take this accordingly.Amongst all the bad experiences Ryanair hasn't failed me yet and provided a very seamless experience so far. | 5 |
Jet2.com | Very reliable very helpful good flight tims | 5 |
Jet2.com | Very reliable, very friendly and totally dependable -always keeping us up to date with flights etc | 5 |
EasyJet | Very responsive - understood quickly my issue and resolved quickly | 5 |
EasyJet | Very responsive and easy to make a change. The advisor understood my issue and dealt with it promptly. | 5 |
EasyJet | Very responsive and kind customer service. | 5 |
EasyJet | Very responsive and to point. Thank you. | 5 |
EasyJet | Very responsive on the chat. Able to resolve my issue easily. However, I would have given you 5 stars if the confirmation email had been better laid out to save me having to contact you! It mentions the small cabin bag near the top of the email, listed for each passenger, but doesn't mention the hold bag until much further down and then only once. Confusing! But now happily resolved. | 4 |
EasyJet | Very responsive to help me correct a mistake I had made in the booking, | 5 |
Turkish Airlines | Very roomy and comfortable business class cabin. Excellent food. All the amenities. Friendly service. One of the best business class experiences. Good movie selection. | 9 |
Jet2.com | Very roomy seats and legroom, my husband and I commented that it was far better than the Virgin flight we took to New York! Staff lovely as always. | 5 |
EasyJet | Very rude airport attendant forced us to repack a bag we'd travelled with 4x already and tried to charge €58 for it being marginally over, despite this coming at no extra cost to them. Awful airline. | 1 |
EasyJet | Very rude and fake workers on the flights. They all actually think they are kings and queens and passengers are nothing and stupid. | 1 |
EasyJet | Very rude and ineffective staff at Malpensa. At least with Ryanair it's efficient. No communication / one staff member giving opposite instructions. Always the same nonsense. It's been a couple years and will be going back to another airline. | 1 |
EasyJet | Very rude and not helpful did not want to help | 1 |
Pegasus Airlines | Very rude and unprofessional staff at their Manchester front desk, an awful experience we had and wouldn't recommend to anyone, very bad worst service, 0 out of 10 | 1 |
EasyJet | Very rude and unprofessional stuff! The lady at the door gate didn't let my boyfriend board the plane, we didn't do anything wrong. Completely ruined our holiday and not helping at all. She closed the gate on his faceSaid that was the punishment as she was not satisfied with the way my boyfriend talked to me. Are you kidding me ????How could you treat your customers like this ?We paid for the tickets, checked in , arrived on time. She was there working as a customer service, where is the service????She made us lost all the money for the tickets / hotel / we were on vacation and need to fly to many more places that already bookedShe is so selfish! I have never met any airline treat the customer this way before. I'm in shocked!I'm from Asia , traveling around EuropeCompletely disappointed | 1 |
Norwegian | Very rude boarding crew member in Helsinki Airport flight D82882 Helsinki Malaga. Blond lady of aproximately 45-50 years old, curly hair from handling Airpro team. Super rude. She denied a boarding to whole family of 3 people, because passport of one member was expired/ she did not explai us a reason of denial and was ignoring us untill the end of boarding and did not ask if 2 other passengers want to fly. She forced all 3 people to stay without any explanations of reason of denial. horrible woman, no respect to passengers at all | 1 |
Eurowings | Very rude boarding staff at Dusseldorf Airport. You buy a ticket with priority boarding (Group 1), they never announced it and start with Group 2 so we patiently wait until everybody boards, then after very gently enquiring what happened to Group 1 boarding were very rudely told to "Wait in the queue next time" and laughed at. Wow, is this "service with a smile" now at this airline? They charge first class rates for short flights flugts and provide really poor 3rd class service.Oh and I am still waiting for a refund and compensation for the flight cancelled in July during IT outage (which did not affect ALL airlines, just the ones with poor outdated servers). | 1 |
Turkish Airlines | Very rude call centre people once they take your money from card you are abandoned as no help you get from them. Flights have been cancelled, no email notification, no live information, no refund after 3 months! This is the last time I am using them. | 1 |
Ryanair | Very rude check in staff in Rabat airport especially Youssef using threaing behaviour to sell extra bagsWill never fly with them any more | 1 |
Ryanair | Very rude costumer service and very uneducated staff. It's not even cheap to fly with ryan-air. There are lots of hidden cost due to a simpel plane ticket order.I've been flying with ryan-air once and that was for 6-7 years ago, since then I never flew with ryan air. | 1 |
Norwegian | Very rude crew of estonian people, who was passive agressive ( male ). They treat you like second class citizen , no respect whatsoever, they do not like there job. Please, never hire finns and estonians they do not understand costumer service. | 1 |
Turkish Airlines | Very rude customer representativesI have a ticket with Turkish Airline that I would like to cancel because of the coronavirus scare. Even though the ticket is eligible for a date change, it is practically impossible to reach the Turkish Airlines office in India - they just don't answer the phone. Try calling the sales offices in Mumbai - no one picks your call. I am in the US and I called the Turkish and the American office hoping to get some help- but I was basically told that they could do nothing and were some of the most unhelpful and rudest customer reps I've spoken to. | 1 |
Wizz Air | Very rude customer service and the flight is delayed. Staff can't be bothered and speak to you rudely. It's not worth it guys and so many hidden fees | 1 |
Vueling | Very rude customer service at Barcelona customer service hub a chubby lady (claudia)Try to avoid the CS desk at the Airport its a complete waste of your timeThe lady made a mistake booking the wrong flight and Starts a argument and Not wanting to Make a new reservation.After She teared my reservation in front of me She started serving next customers. This review is based only on customerservice desk at barcelona airport the Rest of the Airline is actualy Helpful. | 1 |
Turkish Airlines | Very rude customer service for Turkish Airlines at Boston Logan. I was told initially without any explanation your flight after Istanbul is cancelled, so we won't let you on the plane to even get to the connecting flight. They told us we would be rebooked but they didn't even pretend to care. I was told go to JetBlue for your answer. When I asked if he could write some type of note for me to take to JetBlue he said no. He wouldn't even call because “he doesn't have the number†Additionally, first come first serve was thrown out the window when one of the representatives helped someone in the back of the line while ignoring people that got there hours before the person. Also, it's near impossible to adjust trips because nobody comes to the ticketing center until hours later. Horrendous customer support, few answers, little to no explanations. If at all possible don't fly this airline. | 2 |
EasyJet | Very rude customer service.I contacted them about the 24h cancellation policy and they are absolutely ripping people off and make you wait for weeks.Definitely will not buy tickets off them again! | 1 |
Iberia | Very rude employees at the check in desk, not allowing a carry on to the plane even though they were notified we have medication inside etc. It gets 0, they will be out of business soon, never flying with them again | 1 |
EasyJet | Very rude flight attendants. A Germen female flight attendant sold me a beer, and then don't let me drink it cause I need to wear a mask. She even threatened me. | 1 |
Turkish Airlines | Very rude ground staff and unprofessional will never fly with Turkish Airlines again. | 1 |
Turkish Airlines | Very rude ground staff, unprofessional arrogant and have no customer service. We have had the worst experience with the Turkish Airlines ground staff after a lovely holiday. Will never fly with them again, please stay away! | 1 |
EasyJet | Very rude no manners | 1 |
Turkish Airlines | Very rude not good service no leg room they shout at there customers no alcohol on board only see staff when serving the 1 meal on long haul other times you don't see anybody would never travel turkish airlines again . | 1 |
EasyJet | Very rude people on customer service line. I have waited for over an hour on their chat before someone even joined the chat. The person was rude, lazy, unhelpful and did not even try to help me, just told me that I need to fill in some form in order to get some help. This was the 4th time I have tried to reach the customer service via different channels, no-one even bothered to pretend they care. But yeah, I am sure filling in another form will help. Btw, the problem was originally created by the company, not me. | 1 |
Lufthansa | Very rude staff (it was an overnight flight, and the staff was constantly circulating around, waking people up to tell them to put their mask up while the staff themselves were breaking the 6ft rule by being all up in customers faces—make it make sense), I heard that one stewardess raising her voice and disrespecting every customer that fell asleep and their mask slipped down their nose (by accident!)- she was shaking them from sleep and being all rude as if they did it on purpose (I'm pretty sure they're not allowed to touch customers but they did it), then the whole flight one of the stewardesses was spraying air freshener in the air to the point I got a headache and got nauseated from disgusting air filled with chemicals on top of having a mask on for 11 hours straight without proper air ventilation. To make things worse, the food was terrible with ZERO nutritional value, lowest quality and ridiculously small size (I took pictures as a proof), if you say that meals are included then provide a meal that's not offensive to your customers, I'm certain prisoners in worst prisons get better food. From literally 50g of pasta with 15g of tomato sauce with sugary piece of square "cake", to less than fist size sandwich (not even real bread) with that fake slice of cheese, that's not even real cheese. I was appalled when I saw the meals. Long story short, don't waste your money on an airline that does not respect their customers. | 1 |
Vueling | Very rude staff and leg room below average. Unmotivated crew couldn't care less and even shut the toilets without any reason. Flight was late, a very poor experience not sure how British Airways allows its association with Vueling to jeopardise its reputation. | 1 |
Ryanair | Very rude staff and racist. The staff (women) at the boarding gate in campiano airport are so racist using Italian language to abuse me. Never again will I use the airline. RUBBISH!!! | 1 |
Vueling | Very rude staff at the checkin counter. Horrible service.We received two emails that the flight was delayed for 2 hours and we therefore arrived at the airport later than we originally planned. At the checkin, we were blamed for arriving late, and were refused to check in our luggage.Did not waste time to argue. Never using again no matter how cheap tickets are. | 1 |
Turkish Airlines | Very rude staff, I won't fly on this airline again. | 1 |
Ryanair | Very rude staff, over charging for baggage. Had to pay £60 for a cabin bag because I did not have priority. I was asked to download the app just so I pay £20 instead of £60. Shocking service. I pray and hope that I don't travel with Ryanair anymore 😡😡😡😡😡😡😡😡😡😡😡😡😡😡 | 1 |
Ryanair | Very rude staff. Unfavourable and fraudulent policies. They take every chance to hold on to your money and not return even if you're not at fault. Opportunists! Polluting the planet and taking advantage of people both at the same time | 1 |
Turkish Airlines | Very rude supports couldn't do anything instead of refusing to turn my money back, when the flight was canceled. There are no notifications and they didn't reach me in three month! | 1 |
Ryanair | Very rude unhelpful staff both online and in person they need to get trained by easyJet they are amazing go above and beyond I for one will never use this airline again 😡 | 1 |
Turkish Airlines | Very rude very poor customer service. Booked a flight, booked seats, they changed the flight and I had to rebook the flight and I had to rebook my seats. But I couldnt book the seats as customer services were so poor. They told me ring the customer contact centre, I did, made me wait 30 minutes, then a very ignorant representative who didnt speak english told me ring back in 10 minutes and then threatened to hang up and eventually he did. This is shocking | 1 |
Lufthansa | Very rude working stuff on board ,I've asked many things and they never "have it " like a new face mask because mine was broken or a water but water was finished ?! So what I'm supposed to drink? It was 3 hours left to flight from 13 hours long flight and you don't have water ? This is a joke not a company!Provided few pieces of pasta with sauce for a 13 hours flight and nothing in between,after 10hours we got little carrot sandwich Lol! People were very angry including me ,as we were sitting without any food for so long | 1 |
EasyJet | Very sad, I waited for ages but had no response. Eventually, a reply came in but by then I had chosen/needed to make a new booking. I have now done this. So I have wasted money. EasyJet's service both this and a previous time has been extremely disappointing and ruins the many good experiences we have had with this carrier over many years. | 1 |
Vueling | Very satisfied and surprised with the way they handled my cancelled flight due to Corona. 3,5 weeks before my flight, they emailed me informing me about the cancellation and giving me the option to request a refund voucher, which I did. Only 11 days later, the refund voucher with clear instructions landed in my inbox.Knowing that times are incredibly hard on each airline, I think Vueling is by far the best flight company to handle my cancelled flight with clear communication. Never expected this from a low-cast carrier, while I'm still proactively battling with luxury airlines.Way to go, Vueling! | 5 |
Grupo AirFrance-KLM | Very satisfied with the service provided by KLM. Flights are punctual, and their customer service is reachable when needed. In case of cancellations, they manage rebookings well so thats extra peace of mind | 5 |
EasyJet | Very satisfied. The person was very helpful and give me all the option and time to think about the presented options! | 5 |
Ryanair | Very shady airline tricking you into everything. Customer support almost like they don't exist. They respond to you almost automatically and they close your ticket at once without being able to continue the conversation. They don't want to help you find a solution they are rude and they don't care | 1 |
Lufthansa | Very shitty airline. Customer service is even shittier. Their website is so buggy that when you enter a middle name it overwrites your last name. Their name change policy is a joke. If you're thinking of booking with them, please don't do it. KLM is a better alternative. | 1 |
Lufthansa | Very shocking experience! I try for a whole week every day to reach the service center, most of them time they just hang up after anywhere from 5-30min on hold. Then, when I get through once, the agent takes my number, says nothing for 30 minutes, and hangs up. This was so strange and confusing. But this is not all.I read in other reviews, that exactly the same thing happened to them. This means, there are many customer service agents, who never do anything at all, and only pretend to work. They take calls, do nothing for 5 minutes, and then hang up. Those are call centers Lufthansa outsourced to somewhere in India, I bet they're not even aware of this themselves.This is just shocking and absolutely appalling. This airline is the absolute worst and I will never ever book with them again unless I have to. Shame on you. You are not even cheap. Unfortunately, I am from Germany, so they have a monopoly on flights. And they even take government money. Absolutely incompetent, awful organization. They are beyond reprehensible. You wasted so many hours of my life. Oh, and also, your website is atrocious. Not being able to press the back button in 2022 without crashing the website is LAUGHABLE. Same with DB, the German train company with ancient tech. You are so incompetent I do not want to know how incredibly archaic and badly organized the inside of the company is. | 1 |
Grupo IAG | Very short Aer Lingus flight from Manchester to Dublin. Completely full and delayed by about 30 mins. Turned it around quickly at Manchester Airport. Easy and helpful check in. Cabin staff extremely helpful especially the purser with good announcements. Prices can be high best to book early to get the best deal. | 8 |
Grupo AirFrance-KLM | Very short but pleasant flight from Zurich to Paris CDG, luckily not affected by the current industrial dispute. Very pleasant staff, no hassles, good hand luggage allowance, flight on time! Aircraft clean, it was nice to get a glass of wine too, will fly Air France/KLM again! | 8 |
Jet2.com | Very short of any comfort squashed into our seats unable to move at all no hot drinks available on return flight | 3 |
EasyJet | Very short wait time. Very helpful. Answered my query. | 5 |
Eurowings | Very shortly, Air Canada is going to abandon the Calgary-Frankfurt route and leave it the the Lufthansa subsidiary Eurowings, which is going to offer daily service as opposed to the seasonal service in the past. Why AC is doing this is beyond me as from all accounts the aircraft on this route were always fully occupied. In any event, what we are left with is really a second class option and one can only hope that Lufthansa decides to fly this route with its mainline. Let's start with the positives. The flight left and arrived on time. The flight attendants were attentive and the food was acceptable. The IFE offered a good variety of movies, mostly American but also some German films. The seating configuration is either 1-2-1 or 2-2-2. I would suggest that one try to get the single seat at the window which offers plenty of room. The seats can be positioned to be entirely flat. A blanket and pillow were available. The departure time is less than ideal, around 13:00 which means a very early arrival in FRA, which is of some benefit in terms of connecting flights. There appeared to be a number of passengers who were going to connect on, presumably within the Lufthansa network which is extensive. Now for the negatives. The plane this airline is using is old and tired. The crew ran out of hot water and couldn't serve tea or coffee and I was in the business section. Similarly, water stopped running in the head. How is it possible that an aircraft runs out of water! Boarding was chaotic. A lot of economy passengers were let on the plane before the business class customers. It appears that they have an inexperienced staff handling this. | 6 |
EasyJet | Very silly the fact that you cannot make certain amendments to your booking. Even though the booking was made an hour ago. It should be possible to deselect the choice of not being charged an £200 extra for choosing where you sit. | 1 |
EasyJet | Very simple and easy to use.Very good and quiick help. | 5 |
EasyJet | Very simple interaction to add a minor onto an existing booking. Thank you | 5 |
Jet2.com | Very simply and it's not altogether Jet 2's fault, but it's clear that some passengers are abusing the disability criteria for support on your flights.When a family of 10 can be given priority (first to be allowed through the boarding gate) and supported access to a flight, because one person has purported disability needs, is unfair in the rest of the passengers.I say 'purported' as the 'disabled' lady actually pushed her wheelchair to the boarding gate, with it stacked with cases and bags. She removed these and then sat in the wheelchair. The number of bags and peripheral items for the group (i.e. huge soft toys etc) made a mockery of the allowances, which 95% of people strive to abide by.We'll not go into the general behaviour of the group on the flight, as again this is somewhat outside of Jet 2's control.As my wife and I were, unfortunately, sat amongst this group, suffice to say that it was one of the worst flights that I have encountered. | 3 |
Eurowings | Very simply the worst experience ever! Flight was cancelled, we were promised to get a rental car reimbursed if we were to travel ourselves to destination Amsterdam. Claiming these costs didn't only take 30 days, turns out they also dont reimburse the costs for the car, which they decided in the email they sent us. Also, they reimbursed the ticket costs which they reimbursed to the credit card of the booking company instead of to the account - as i had requested and where they were easily able to send the flight compensation. Trying to call the company I was on hold for 20 minutes, then they hung up. I was waiting on the line again for 10 minutes only then to get rudely told that that's the only way to do it (as if this was a law, its just what Eurowings decided). About the flight experience: cabin staff was uninterested, food selection was poor, no entertainment, seat space was limited. Just an overall terrible experience! Never will I fly with Eurowings again. | 1 |
Jet2.com | Very slick flights,booked extra legroom for the flight and loved it. All staff on board great. Love jet2 | 5 |
Jet2.com | Very slick in both airports. Hardly any hanging around time. Cabin crews were lovely. Prices on the plane were reasonable. Seats were comfortable. I'm now a loyal customer and will choose you guys by default. | 5 |
EasyJet | Very slow process and responses to questions | 3 |
EasyJet | Very slow replies. | 2 |
EasyJet | Very slow to get through: I was in a queue for around 30 minutes. Meanwhile I was trying to call you as well: sadly after I had gotten through to a person on the phone, she then had to put me on hold and I listened to a repeated message asking me if I know about Live Chat, it being the quickest way to get through to EasyJet which, patently, it wasn't. | 2 |
EasyJet | Very slow to resolve issues with very little customer service care given. Not a satisfactory resolution either with very little assistance being offered. | 2 |
EasyJet | Very slow to respond - I ended up leaving by accident and lost the chat having to start all over again. At this point I've been waiting for 45 minutes | 1 |
EasyJet | Very slow. Did not answer question asked. Advised they couldn't see an email easyJet sent me. Blamed an automatic system for sending an incorrect email. No apology for error. | 1 |
EasyJet | Very slow/impossible to connect to live chat in the evenings. And by emailing it still took 4 or 5 days for responseHowever once I got a reply it was helpful, but still needed to also contact live chat to finalise a change. When I did they tried to tell me there was a fee even though I'd been told in the email that there was not.Eventually was all sorted though | 4 |
Grupo IAG | Very small plane for a busy route. Service was good but food not so. Ran out of a lot and options left were not good. Cabin crew for BA actually really friendly. | 7 |
Turkish Airlines | Very small seat and spaces around. My 7 hour journey was like confined in a small box, unable to stretch my legs in front or rear, horrible seating arrangements. This airline should be avoided at any cost. Poor food, grumpy faces of air hostesses and late departure. Never ever recommended. | 3 |
Jet2.com | Very smooth and comfortable with efficient and helpful staff both in the air and on the ground | 5 |
Jet2.com | Very smooth and on time. Help at hand in airport if needed. | 5 |
Jet2.com | Very smooth and on time.Good service on board | 5 |
Jet2.com | Very smooth check in by polite, professional and friendly staff. Comfy seating and clean plane, stewardesses very well dressed along with being polite, professional and friendly. Good information given by the 1st officer before, during and after the flight. | 5 |
Jet2.com | Very smooth check ins. Nice friendly staff. | 5 |
Jet2.com | Very smooth experience compared with other affordable airlines. Easy to book, good communication, simple baggage options. Flights on time, comfortable, pleasant staff. My only quibble is that all communications, written & spoken, assume you are going on holiday. This would be very trying if, for example you were travelling to a funeral (I wasn't, but someone might be). | 5 |
Jet2.com | Very smooth experience from check-in to flight. You can tell the differene between this airline and ones like Easyjet for example. If there is a delay on the flight, you always get an update.The offer of 22kg luggage in the hold is generous as part of your ticket too. At the end of the flight, everyone is given a voucher to use for a future booking. Highly recommended. | 5 |
Jet2.com | Very smooth experience: we requested assistance and everything went well. | 5 |
Jet2.com | Very smooth flight - not too busy, staff attentive and the bonus of some empty seats next to me. Only downside that incessant Jet2 tune! | 5 |
Jet2.com | Very smooth flight and cabin attendants friendly and efficient | 5 |
Jet2.com | Very smooth flight from start to finish, with excellent cabin crew. | 5 |
Jet2.com | Very smooth flight there and back, 1st time we have been with Jet2, 100% use again | 5 |
Jet2.com | Very smooth flight we had, service on board second to none, off the plane as soon as possible and away from Newcastle and Tenerife as early as possible.The only down side is the flight times coming back wish I had booked an earlier flight as landing in the early hours knocks my body clock out for three days ? | 5 |
Jet2.com | Very smooth flight which was on time. | 5 |
Jet2.com | Very smooth flight, but very cold, no blankets, food horrible, couldn't eat it, too dry, over cooked, staff very nice, couldn't do enough for you, but I'm afraid they couldn't help me, not their fault | 5 |
Jet2.com | Very smooth flights both outwards & return.Efficient & friendly steward service. | 5 |
Jet2.com | Very smooth flights to Barcelona and back from the booking process right through to the actual flights | 5 |
Jet2.com | Very smooth from start to finish. | 5 |
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