Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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Grupo IAG | Very very bad service they closed my account after over ten years being a gold member and now they don't want to open it 😢 disgusting very bad service do not use I tried chatting to them and they just closed the chat bad bad bad very bad | 1 |
Grupo IAG | Very very bad service. My flight got cancelled less than 24 hours and it was about 4:30am when the flight got cancelled. My daughter received the text message about the flight being cancelled (uk time) and she couldn't let me know since it was 4:30am in Hong Kong. Then when I know and it's not enough time for me do re pack all my lugggae since BA offered the alternative flight with KLM which luggage allowance is different. So when I arrived to the airport, the BA staff told me to remove some kg from the hand luggage since it's a bit over ( because hand luggage allowance is different compared to BA and KLM) then the BA staff told me to go ahead with the check in as I can definitely claim it back (934hkd) and my daughter did the online check in for me (free of charge) and chose the seat on the aisle seat since I have really bad left knee pain. Then when she checked in with KLM then she has to pay for the aisle seat.(£41)Tried to make a claim for both expenses as it should not be me the one having the responsibility on this then BA come back and telling me they declined the claim as they've already offered the alternative flight and because that flight wasn't delayed over 3 hours.This is a very bad and no responsible answer since BA should be the one taking this responsibility.I am strongly not recommend anyone travel with BA. | 1 |
Ryanair | Very very bad support, no answer on the phone, and the chat bot is unbelievable. Start in the queue with number 865, goes down slower and slower, the last 45 is no taking up 2 hours and still at 40 someting.Looks like it's programmed to scare you away by keep you waiting forever. How do we ever get support or info from a company like this? | 1 |
EasyJet | Very very disappointed with Easy Jet. Customer experience…0. So, we had a fair few series of unfortunate events on our recent trip and the sour taste left by having to deal with Easy Jet front desk and policies is one that will last a long time.Despite a flight cancellation from Easy Jet the previous month and us having to pay out an extra £400 for another 2 night stay to wait for another flight, and still waiting on reimbursement for that…customer experience is at a 0. | 1 |
EasyJet | Very very good service, quick help without extra cost related to a name change. Perhaps it is a good idea that in case Easyjet askes whether they can use existing contact details, customer should check carefully if the name used in the reservation is the name in the passport and not the contact name known by Easyjet. | 5 |
EasyJet | Very very helpful customer service, a breath of fresh air. Thank you, Haneen. | 5 |
EasyJet | Very very helpful! Went above and beyond to help with my query! | 5 |
Turkish Airlines | Very very kind costumer service! I am surprised by how accommodating they are. It is the best flight company I have experienced. | 5 |
Jet2.com | Very very poor service. I booked and paid for a holiday on jet2 app. It then said problem with the booking. When I rang up, I was told that the price of the holiday had gone up £400, Furtherly the refund wouldn't be returned to my account until 5 days. I then asked to speak to a manager. I was on hold for 10 minutes then Sarah the adviser said there is no one available. What an absolute disgrace. | 1 |
EasyJet | Very very prompt response and action on the issue that I raised, very much appreciated. | 5 |
Norwegian | Very very rude costumer service I ever talked to! He thought I was a dumb person but sorry,.. not me… He had taste his own medicine! I've heard their costumer service are like this.. They should be fired from their job and hire some educated amd well-breed employees… Sorry not sorry..🙄 | 1 |
EasyJet | Very very upset.We've had an email to say our holiday has been cancelled AGAIN. This is the second time this has happened in under a month. Absolutely appalled.I will choose to fly with another operator in the future.Never ever again. | 1 |
Ryanair | Very very very BAD company. DO NOT book! No one from customer care helps out through phone or chat. i have been trying to get a refund since 2020 for a cancelled flight due to COVID. It has been hell getting the refund and still, 2 years after, it has not been resolved! Do not waste your money | 1 |
Turkish Airlines | Very very..... the experience is the worst!!!!Very very..... the experience is the worst!!!!I bought a ticket on Turkish Airlines, but through a client. I booked my ticket via Turkish Airlines but as I know the ticket usually allows one baggage to be included but when I received my ticket I was surprised that without luggage I tried to call but there are any phone numbers I called the email and their response was unable to do anything for me and they asked me Contact the airline. I called the airline several times. The clerk was nice, but she says I can't do anything and you have to buy a bag on our website for $180, is that reasonable given the ticket price is €200,Very bad experience, the employee told me that they changed the baggage policy 2 months ago. How can I solve this? It is cheating. I advise everyone to stay away from this company. Their service has become very poor.........beware | 1 |
Jet2.com | Very visible and helpful staff at airports. Straightforward boarding and comfortable seats on flight. | 5 |
Jet2.com | Very welcome team, straightforward and stress free experience would certainly use Jet2 again and would likely pick my holiday around Jet2 destinations | 5 |
Jet2.com | Very welcoming friendly staff, courteous and nothing was a problem for them | 4 |
Jet2.com | Very welcoming happy lot | 5 |
Jet2.com | Very welcoming staff and clean and tidy plane. Good leg room and good communication and service from all staff. | 5 |
Jet2.com | Very well looked after and everything went well | 4 |
Jet2.com | Very well looked after and no messing about | 5 |
Jet2.com | Very well looked after both by the airline and airport staff absolutely no complaints | 5 |
Jet2.com | Very well looked after from start of holiday to end.Twilight check in is excellent making early morning flight less stressful.Staff at Newcastle and corfu were excellent 👌 | 5 |
Jet2.com | Very well managed and organised flight with helpful people and a clean plane. | 5 |
Jet2.com | Very well organised | 5 |
Jet2.com | Very well organised and efficient | 5 |
Jet2.com | Very well organised check in at Manchester with friendly staff and very helpful staff on board the aircraft. | 5 |
Jet2.com | Very well organised check in at both ends. Generally very organised at all times | 5 |
Jet2.com | Very well organised for arrival at airport plenty of assistance, signage information and smiling help.Flight comfortable and well run from the whole crew.On arrival equally as helpful and nothing to much for staff to help. A really well run operation from booking to returning home. | 5 |
Jet2.com | Very well organised service excellent. Neat tidy staff on plane and on ground. Good price. | 5 |
Jet2.com | Very well organised team from checking to arrival. Staff so friendly and helpful. Always kept informed if any delays which are fortunately minimal.Thought seat space was more cramped on outward flight this time. | 5 |
Jet2.com | Very well organised team. Helpful for assisted travel which my husband needs. Comfy flight and reasonably on time as ever. Thanks. | 5 |
Jet2.com | Very well organised. Excellent staff and lots of them. The staff are very helpful and friendly. | 5 |
Jet2.com | Very well organised. Friendly staff and pilot kept passengers updated on flight with all necessary information | 5 |
Jet2.com | Very well organised. Staff super kind and competent. | 4 |
Jet2.com | Very well organised. We were kept up to date both in the airport and on the plane about delays due to weather.All staff both in the airport and flight crew were friendly, very helpful and efficient. Can't praise them all enough. | 5 |
Jet2.com | Very well organized, exceptional staff and quality service. Beats any other airline hands down! | 5 |
Jet2.com | Very windy but pilot was excellent, staff friendly lovely | 5 |
Vueling | Very worst customer service. Would not recommend it to anyone. | 1 |
EasyJet | Very, very very bad service. Every change is charged, even small mistakes. | 1 |
EasyJet | Very, very, bad. When Eastjet eventually put a refund form online for cancelled flights due to COVID 19, I filled the form in and sent it. The day after I received an e mail confirming they had received my claim form and they would try to process the claim within 28 days (the law says 7 days), however I have now been waiting 33 days and still no word from Easyjet and no way of tracking my claim.Will have serious doubts about using Easyjet again if this is an example of their customer service. I realise these are exeptional times but how long can it take to process a straight forward claim for a flight they cancelled? | 1 |
Vueling | Veuling are an absolute shambles. Do not use them under any circumstances.Here are the details of our trip from LGW to Florence in May 2019, a journey which should have taken 3 hours, ended up a 12 hour nightmare. We only just avoided spending the night on a bench in Florence railway station because of them:1: Our flight was delayed due to a 'technical fault'. They only told us there was a delay after we arrived at the airport and 1 hour before the scheduled departure. Far too late. They must have known hours before this.2: Their check in agent only told me there was a delay after I asked him if the flight was on time. He knew this but didn't want a scene. This information was not offered. Without any prompting from me he then went on to deny any knowledge of Veuling's flight operations. Useless.3: Their agent on the Information Desk could not tell me where their inbound aircraft actually was. I told her from flight tracker. Pathetic.4: They only told us that we were being diverted to Pisa immediately before we boarded the plane. They must have known long before this, but they failed to inform us so that we could not tell our hotel that we would be late. Irresponsible.5: Their captain's explanation of the 'technical' problem they had with the aircraft was inaudible over the aircraft PA. Useless.6: When I asked one of their hostesses to explain what was going on she said that this flight was regularly rerouted to Pisa. Why are they selling tickets to Florence when they know that they can't land there? Dishonest.7: When we arrived at Pisa, there were no staff on hand to explain ongoing coach travel arrangements. People loaded their luggage onto the wrong coach and had to take it off quickly before it drove away without them. Appalling.8: The coach they eventually arranged dumped us at Florence airport at 01:30 am. There were hardly any taxis and no trains running. People had to wait hours to get a ride to their hotel. Incompetent. Why didn't they offer the option to be dropped at Florence mainline station, which would have been far better for most passengers?9: They turned what should have been a 3 hour trip into a 12 hour nightmare. We did not get to our hotel until 2:30 am. Clearly they could not care less about the plight of their passengers.Veuling are part of the IAG Group, who also own BA and Iberia, other airlines we recommend avoiding like the plague.But don't worry, we will ensure that a) we never use Veuling (stupid name by the way, don't know how much they paid a marketing firm for that) again and b) none of our friends, relatives or colleagues will either. | 1 |
Vueling | Veuling are relatively cheap, fly to the countries I need and 90% on time BUT they have the worst customer service I have ever used. Complaint/delay website almost impossible to use, unless you phone first. They WILL NO reply to any emails INCLUDING the bosses! Refused two flight delay compensation for no good reason. Calm help companies NOT interested. THEY JUST TAKE OUR MONEY BUT WILL NOT GIVE COMPENSATION WHICH IS A LAW | 1 |
Vueling | Veuling is an unorganized, and overall incompetent airline. Every voyage and connection has it's own hurdle. Baggage issues, delays, and poor staff. Ask 4 people get 3 different answers. Find a helpful employee, then another one contradict them. Do everything in your power not to fly with them. I write this sitting in the airport waiting for a flight, we are 24 hours into a 2 hour flight... Should have given my business to someone else.PsDid I mention my luggage is in another country. | 1 |
EasyJet | Vi bestilte fly med EasyJet til Milano afgang 12.10.20 Kl 9.45 fra CPH og retur 16.10.20 kl. 19.05.Nu har EasyJet så bare ændret afgangene til kl. 21.40 fra CPH og hjem fra Malpensa kl. 7.10.Vi mister så reelt næsten to dage.We booked flights with EasyJet to Milan departure 12.10.20 at 9.45 from CPH and return 16.10.20 at 19.05.Now EasyJet has just changed the departures to kl. 21.40 from CPH and home from Malpensa at 7.10.We actually lose almost two days. | 1 |
Turkish Airlines | Vi har rejst til Asien rigtig mange gange i vores familie og for første gang prøvede vi at rejse med Turkish Airlines. Jeg vil ikke beskrive så meget andet end at ALT personale i Tyrkiet/Istanbul er ubehøvlede, Uprofessionele, så F...ING ligeglade med alt og alle.For jeres egen skyld så for guds skyld aldrig flyv med Turkish Airlines.Det skal lige siges at vi stod med et 1,5 år barn og blev behandlet så ubehageligt dårligt!!!!!!!!!!!English version:We have traveled to Asia many times in our family and for the first time we tried to travel with Turkish Airlines. I do not want to describe so much other than that ALL staff in Turkey / Istanbul are unobtrusive, unprofessional, so F ... ING does not care about everything.For your sake, never fly with Turkish Airlines for God's sake.It should be said that we stood with a 1.5 year child and were treated so uncomfortably badly !!!!!!!!!!! | 1 |
Ryanair | Vi rejste med Ryanair fra Billund til Malaga og retur i oktober 2016, og alt fungerede og var helt i orden. Vi vil afgjort flyve med Ryanair igen. Søde og venlige personale der sørgede for os på turen, med mad, drikke og tax fre.iVi fik Informationer undervejs af personalent og piloten.Super nem hjemmeside og nemt at rejse med Ryanair, bliver guidet hele vejen igennem, og et par dage før afrejse tog vi print af boarding pass herunder tjek ind, til ud og hjem, så alt var på plads. Udover det downloadede vi deres app til telefonen, og denne benyttede vi i lufthavnen, nemmere kan det bare ikke være.In englishTruly perfect travel with RyanairWe traveled with Ryanair from London to Malaga and back in October 2016 and everything worked and was perfectly in order. We will definitely fly with Ryanair again. Sweet and friendly staff who took care of us on the trip, with food, drink and tax free. We got information along the way from staff and the pilot.Super easy website and easy to travel with Ryanair, are guided throughout, and a few days before departure, we took print boarding pass including check-in, to there and back, so everything was in place. Besides the downloaded we their app to the phone, and this we used the airport easier it may just not be. | 5 |
Ryanair | Vi skulle have været rejst fra Billund DK til London Stansted UK. kl. 11.25 men kom først af sted 3 timer og 50 min efter. vi fik udlevere spisebilletter på 40 kr. pr. mand til brug i lufthavnen. efter vi er kommet hjem har vi forsøgt at ansøge om erstatning for det mere ind 3 timer forsinkede fly, men dette syntes at være umuligt. de blanketter som man skal udfylde på deres hjemmeside skal man vælge årsag til anmeldelsen og her kan man slet ikke angive årsagen som er forsinkelse når man prøver skriver den pænt at vi var med flyet. vi forsøgte herefter at skrive en mail til Ryanair uden det store held de sendte en standart mail med henvisning til samme klagevej som var forsøgt. vores konklusion er at de håber på at folk opgiver i forsøget på at få den erstatning som man har krav på.We should have left from Billund DK to London Stansted UK. pm. 11:25 but the flight was 3 hours and 50 minutes late. we got meal tickets at 40 kr. per. person for use in the airport. after we got home, we have tried to apply for compensation for the more in three hours delayed flight, but this seemed to be impossible. the forms to be filled out on their website, says to select the reason for the notification and you can not specify the cause of which is delay. when you try write it says that we were on the plane. we then tried to write an email to Ryanair without much success they sent a standard mail with reference to the same way of complaining as was attempted. Our conclusion is that they hope that people give up trying to get the compensation that they deserve. | 1 |
Grupo AirFrance-KLM | Viaggio sempre con loro perché non ne posso fare a meno!... Se potessi tornerei subito ad Air France!!!Tra le tante cose negative.... Possibile che non si possa mai fare il check-in online quando si vola in code sharing con China Airline?... Ma questo Flying Blue serve a qucosa oppure no? | 2 |
Ryanair | Victim of the Ryan air verification scam.I was unable to check in online for my flight without completing the 'verification' of ryan airs app. The procedure does simply not work. Spent over an hour and tried different devices. Went to the airport early for help. Ryan air staff offered no help charged me £100 to 'check in' and would not even provide 2 seats together. | 1 |
EasyJet | Victoria from EasyJet flight Manchester to Prague 12:40 on 26th April extremely rude, made a lady cry over wearing a mask when she physically couldn't, even though the rules had been dropped on planes by then! | 1 |
Lufthansa | Victoria-Vancouver-Frankfurt-Geneva on 24 April 2018, returning 10 May. Economy class booked through Lufthansa website, with advance seat selection. YVR-FRA 10-hour intercontinental segments were mainline LH flights using Boeing 747-400s. YYJ-YVR 20-minute connecting flights by Air Canada used Dash 8-Q400 turboprops. FRA-GVA 1¼-hour connecting flights were an A-319 and a CRJ-700. I customarily book in Lufthansa's Premium Economy, but their 747s have only four rows of seats and the only PE seats left were in the front bulkhead row, which aren't worth the cost. (In that front row, although you have extra knee room, you can't stretch out your legs fully because there are no seats in front of you.) As well, in the armrest you have not only the tray table but also the IFE screen, which is half the size of screens in other PE seats. So I booked regular economy class. My seats were 49A outbound and 48K on the return. Booking those window seats cost Can$49 each way and were worth it, as they let you stretch out your legs fully under the seat in front of you. FAs were very good. Two meals were served, the main one after take-off, the second 90 minutes before landing. The meals were LH's two standard economy stodge options – vegetarian pasta or chicken. The second meal was an omelette before midday arrival at FRA, and beef stew or pasta before afternoon arrival at YVR. Connections as offered on LH website were tight, about two hours each way through FRA. Nevertheless, my luggage arrived with me both times. The only hitch was that LH and AC use different booking codes. After booking my trip on the LH website I had to telephone LH to ask for the Air Canada booking code, which I needed in order to do the initial check-in at YYJ. | 10 |
Grupo AirFrance-KLM | Vienna - Paris CDG - London Heathrow in Economy almost a year ago. Booked the flight directly with AF/KLM on their website. VIE-CDG was actually a codeshare flight operated by OS. Not a routing I would have normally booked, but affordable options were limited due to a late booking and a long weekend in Austria. The flight from VIE arrived in CDG 15 mins delayed due to an ATC slot, which should not have been an issue, but it was. We had a scheduled transfer time of 1 hour, which was now reduced to 45 minutes. CDG is a disaster and even the scheduled transfer time of one hour would have been not enough to be at the gate before the official flight closing time. Long lines at passport control with no special lines for EU-passports and no short connection lines. Also, nobody there from the airline or the airport to assist with short connections. Then a bus transfer between the terminals that seemed to circle the whole airport with multiple stops and which took almost 30 minutes. CDG has to be the worst organized airport in Europe. When we arrived at the gate (the very last at the end of the terminal) just before the indicated departure time, the gate was still green as open. When the gate agent saw us coming she welcomed us by saying she knows that the flight from VIE was delayed, but the gate is now closed. The flight was probably oversold so she quickly closed the gate. When checking in in VIE for this flight we were informed the flight was completely full and only two last middle seats at the back of the plane were available (sounded a lot like oversold to me). AF then rebooked us to another AF flight leaving 6 hours later. When looking for earlier alternative we were informed the next AF flight was booked solid, so no chance (not good but understandable). When we asked to be put on an earlier BA flight that had availability (as stipulated by EU Law), we were told “that’s not AF policyâ€. When asked why no transfer support was available given the delay and short connection time, we were told “that’s not AF policyâ€. When asked why they did not hold the plane a couple of minutes as we were at the gate before the departure time and they knew that a 6 hour wait was the consequence, we were told “that’s not AF policyâ€. We were then issued a meal voucher, but we had to wait for hour at the counter till AF got the approval from OS Otherwise AF would not issue it. Because, we were again told it is not AF policy to take responsibility whatsoever for a codeshare flight. Ridiculous and insulting! AF’s policy basically seems to be to do the utmost to inconvenience its passengers. The flight to LHR itself was actually okay, as the plane was almost empty and lots of seats unoccupied. Service was average for Y. But given the whole transfer experience and attitude with AF at CDG I will do whatever it takes not to board another AF plane. I have been happily avoiding AF for the last ten years because of previous bad experiences, and I will happily continue to do so. | 2 |
EasyJet | Vienna to Amsterdam. Flight was sold out and ground staff in Vienna obviously did not observe Easyjet's hand luggage procedure. At the end it took forever until crew could label and offload the carry on luggage of about 20 people. Of course the slot was missed and the delay caused by the ground staff was severe. Crew was unfriendly and everyone who understood Dutch could listen to the purser and 2 crew members when they started complaining about the ground staff, about passengers etc - they really did not care at all. Service was done by showing the bistro card and later the in-flight-sales brochure while rushing through the aisle. It was amazing how badly that crew behaved. I have to say the ticket was extremely cheap and if you see it as a flying bus-service it is all good. | 1 |
Grupo IAG | Vienna to Amsterdam. The ticket price was really cheap so i was very glad that the airplane was very modern. The staff seemed very young but they were helpful and friendly. I had an empty seat next to me but the rest of the plane was more or less full so I was lucky. The seats were comfortable and the flight was on time. The food was good. I would recommend this airline. | 10 |
Wizz Air | Vienna to Athens. Lot of delays without providing anything for assisting the passengers. Unfriendly ground crew both in Vienna and Athens. Not helping with informing the customers. | 2 |
Turkish Airlines | Vienna to Baku via Istanbul. Four excellent flights with Turkish Airlines. All flights departed early or on time. Full meal service and seat back entertainment - surely the only airline in Europe that offers this. Friendly competent cabin crew. Clean and relatively comfortable aircraft. Prompt organised and efficient boarding. Only negative is transferring through the massive new airport in Istanbul - to be on the safe side I wouldn't book a flight with less than a two hour connection window. | 9 |
Eurowings | Vienna to Barcelona on Eurowings. Internet check in was a challange. OS Ticket allows not check in at OS home page. Trial on Germanwings/Eurowings works only with the additional Eurowing booking code. Baggade drop off at OS counter! Lufthansa group is disarranged with Eurowings. The Miles&More booking was not possible, despite booking information on OS ticket purchase? New A320 with winglets. Slightly delayed. Seat comfort acceptable cabin looks clean. Staff was okay but no highlight. The Snack on “Smart†seat was the worst tasting sandwich in the last 5 years of my flights. | 2 |
Eurowings | Vienna to Barcelona. Seated in 12F, an Emergency door seat over the wing. The flight left on time, and arrived 10 minutes early. The cabin crew were pleasant. The coffee was 2.50 €. When budget airlines work, they are fine. At least for short distance. I notice Eurowings get some poor reviews, I assume all reviews are valid, and how an airline performs in a difficult situation says a good deal. But based on my first flight with them, I will use them again. | 9 |
Vueling | Vienna to Barcelona. While Vueling was one of the better low cost airlines, they now became one of the least reliable airlines in Europe. With many flights delayed or even cancelled, flying with them is comparable to playing the lottery. Their customer service is slow and only reachable through an expensive hotline or through a web form. | 3 |
EasyJet | Vienna to Basel. Flight got canceled because of coronavirus. I spend 3 days trying to find out how to get a refund but without any luck, you can just cancel it without getting money back. Applications and the web is broken, you can't reach customer service. My first bad review ever but I am really angry how they handled the situation! | 1 |
Eurowings | Vienna to Birmingham. After a 13 hour flight from Phuket we arrived into Vienna to a 2.5 hour delay. The airline gave us 5 euros each for refreshments which we all know doesn't go very far at airports. Gate information appeared on the screen so we went through security to then have flight cancelled come on screen. We were told to collect our luggage and go to terminal 1. We did just that and it was a nightmare, no one really cared and we were pushed from one person to another. We were found a flight via Munich 12 hours after our original flight and by the time we land in Birmingham it will be 16 hours late. We were given 20 euros each for food and drinks. We travel to the far east about 6 times a year and to be quite honest it will be worth the extra GBP 300 a ticket to fly with Qatar or emirates. Use at your peril if you want to waste a whole day stuck in the airport ,never again. | 1 |
Eurowings | Vienna to Birmingham. We checked in and got all the way to the gate before we were told out flight was cancelled. The only reason we found out was I was with my grandmother in a wheelchair who had assistance from the airport staff. We ended up running around the airport, going back through security, picking up my grandmother's bag at the bag drop then begging the Vienna ground crew for a different flight. They eventually rebooked me on a flight through Munich which caused me to miss my train at my destination. They were unable to put my family and I together so my grandma went via Frankfurt and would be picked up by other family in Birmingham. I ended up getting my.passport stamped three times for Vienna in the debockle. All in all a horrible and stressful experience. | 1 |
Eurowings | Vienna to Bodrum via Hamburg. Avoid Eurowings, unless the price is extremely attractive. They have lost my luggage and could not relocate it in 9 days! They totally brushed me off with unanswered e-mails etc. and even after finding my luggage, they insisted not to deliver it to my temporary address during my vacation in a foreign country (as if it was my fault to lost my luggage!) in which I ended up driving 300 kms to the airport and picking it up by myself. The funny part is that my vacation was for 10 days and I could not use even a single piece in my luggage. I am still struggling to get compensation for the expenses I had to make during this horrible 9 days, which I am not very optimistic about it. This was my worst vacation experience ever. | 1 |
Eurowings | Vienna to Cancun via Dussuldorf. I can't believe such a bad service can actually exist and sells. I bought my flight VIE-CUN via DUS for 1176 incl. 2 main bags. Beside some of the tightest space on the long flight, I was shocked when the airline wanted me to pay for entertainment system for the worst selection of movies I have seen on board. It was cold in the plane, hence I asked for blanket. "That is for 6 EUR!" I was told. Very unfriendly staff, highest price, no food on board, insufficient space, extra fees for all features that should be included for such an enormous price. The worst airline ever, with a big margin! I will avoid travelling with Eurowings. | 1 |
Wizz Air | Vienna to Cologne. Our flight date was changed. Not the flight time, mind you, no. The date. On the notification email it said we would be able to either accept this change or rebook. We weren't able to rebook via the website, so contacted customer support. The agent was extremely rude and insisted that he couldn't help us because "we had booked the flights through a travel agency", which was simply a lie since we booked it through the Wizz Air website and I also got the confirmation emails from Wizz Air directly. He also couldn't tell me which agency it was supposed to have been. Now we have to either book a new flight without getting our money back for the original one, or book an additional night in the hotel room as well as an additional day for the rental car we need. | 1 |
Wizz Air | Vienna to Eindhoven with Wizz Air. My booking was not confirmed due to some payment issue and I reached out the the customer service 8 times to resolve the issue. I even paid for the customer call center where I was told that the issue would be resolved. Nothing happened and in the end I could not take my flight. Horrible customer service. I will never consider the airline again. | 1 |
Wizz Air | Vienna to Eindhoven, a very nice flight. Seat was 12A with extra legroom. Flight was almost on time. Cabin crew was young but did a good job and was very friendly. | 8 |
Lufthansa | Vienna to Frankfurt as a connecting flight. If you are flying with a star alliance airline from Vienna airport, during the check in procedure or any concerns still at the airport, you will be served from the Austrian airlines team, which is treating you with not a good customer service. Boarding was really funny as usual when they call first who has priority line, such as business Hon circle and Senator, it´s ending up that also economy class passengers can just queue with them and skip the line, as it was this time. Once in the plane, an A319-100, the welcome was really German and polite from the cabin crew. The seats were nice, actually comfortable with a small but good place also for the legs. As it was just a short, 1h 20 minutes flight of course they passed with some sandwiches and beverages, but they offered you how many beverages you wanted and as I was really hungry I asked the hostess if they had some sandwiches left and after literally two minutes with no hesitation she brought me two sandwiches, with a big smile in the face! I had an overall pleasant short flight. | 8 |
Lufthansa | Vienna to Frankfurt booked for March 2020. Lufthansa is partner of expo Light and Building Frankfurt 2020. But after I bought tickets this exhibition was postponed because of coranavirus. Lufthansa is not willing to postpone tickets and only make cancelation with refunding only taxes. | 1 |
Norwegian | Vienna to Gatwick via Oslo. Great flights. I flew via Oslo just for fun. I was meant to have 2.5 hours in Oslo, but departure from Vienna was delayed becouse of the bags of No-show passengers having to be removed - not Norwegians fault. This delayed us about 45 minutes. Also, the flight time was also longer than scheduled because of winds up to 200KM/H. Again, this was not the fault of Norwegian. The only downside was that the new B737-MAX8 hadn't got WiFi installed yet. We arrived in Oslo, and they made everyone wait while us passengers with short connections where allowed off first. I had just over an hour, but I was looking forward to having a look, so I wondered outside into the lovely snowy Norwegian winter. After about 10 minutes, with about 55 minutes left till takeoff, I went back in, quickly cleared security, and got to my gate. Our second flight was about 30 minutes latte, but we made up most of the time en route to Gatwick. Reasonable food prices, good hand baggage allowance (2 bags). However, at Oslo, they took my hand luggage case, because the flight was full. Again, i totally understand this, had the whole row to myself on both flights, I got lucky. Great flights. Highly recommended. | 10 |
Grupo IAG | Vienna to Gatwick. I just had a really good experience with Level airline via Vueling. My EasyJet late night flight was cancelled due to problems in Gatwick and they booked us the next day for the same late night flight, where all other companies were booking for first flight. So I purchased an earlier flight via Vueling for Level. Only after did I see the reviews and freaked out! Thankfully, I had the complete opposite experience.! Staff were super polite and helpful, I called customer service who were super efficient, courteous and helped with my queries. Gatwick again cancelled the flights, but Level immediately allocated all passengers to the first flight in the morning. Again, the service was great, flight was seamless and no luggage was lost. | 10 |
Grupo IAG | Vienna to Gatwick. The plane was new, and very comfortable inside. I was very pleased to see that changing my seat at the last minute had worked, as I now had 3 seats all to myself. Once onboard, we were told that due to fog at Gatwick, there will be a 2 hour slot delay. To their credit, the cabin crew came around handing out glasses of water, and started a round with the trolleys, coming round and offering us things to Purchase. I bought a packet of crisps and a glass of wine, and was very impressed with the relatively low price. Once we finally got airborne, they did another round of service. The crew were kind and professional. Another benefit is that they have USB charge points at every seat on the A321s. We landed at Gatwick just under 2 hours late, but that was not the fault of the airline. Many flights on Level are very cheap, and if the price is right, I would not hesitate to use them again. | 10 |
Grupo IAG | Vienna to Gatwick. When I flew to Austria from Gatwick there were some issues with my luggage, which was my fault, and the staff at the check in counter were so helpful to me. When I flew back on Friday 21st there was chaos at Gatwick because of the drones and the airport in Vienna messed the data up of the flight (they said it was cancelled when it wasn't) and still we were able to fly off and get to Gatwick. I am so grateful for this airline. So thank you! | 10 |
Wizz Air | Vienna to Gatwick. Wizz Air - hate this name. Terrible airline. Flight cancelled after luggage was checked in and without any notification. Poor customer service. Rebooked flight and paid again. Please do not book with this airline. | 1 |
Eurowings | Vienna to Hamburg. Another delay and the boarding gate is not capable of announcing delays and by saying that boarding starts a few minutes later instead of 45 min later. A lot of flights are not operated by Eurowings but by charter airlines under Eurowings flight number. Old planes are commonly used. I always try everything to avoid this airline. From my personal point of view, this venture has destroyed the Lufthansa brand. | 1 |
Eurowings | Vienna to Hamburg. I booked the Basic fare, so no drinks or extras on my 1,5h flight to Hamburg, and that was totally fine. Booking and online checking on their website was easy. Flight was on time and very enjoyable. There was even more legroom (standard seats, not the extra legroom seat) than some premium carriers have. | 10 |
Eurowings | Vienna to Hannover. I was travelling with hand luggage and upon check in they told me that my little suitcase with my medium size backup would have been not allowed, but as this is kinda crazy as I´ve never had any problems with this, at the end they allowed to enter with this in the plane. The flight was okay as well the cleanliness of the aircraft and the crew was really polite, not complaining for anything on this flight, really good value between service and money. | 7 |
Turkish Airlines | Vienna to Istanbul. Our morning flight was delayed then eventually cancelled due to the bad weather which is understandable. We had to rushed back to counter for them to issue another boarding pass and during this time it was already chaotic. Then they gave us options whather to take the next earliest flight but will arrive in Istanbul Sabiha airport and not Istanbul Ataturk airport. Another option is to take another flight but had to wait for another 9 hours. We took the first option because Turkish airlines promise that our luggage will be sent to Sabiha airport when we landed. Once landed, waited for around 45 mins - 1 hour for our luggage but none arrived including others that took the same option as ours. Few minutes later one of the staff came and informed us that all the luggage are left in Vienna. This became even more chaotic as passengers have other arrangements and obviously requires the luggage. The staff told us to file baggage lost at the counter and the queue itself took almost 2 hours. Turkish Airlines again made another promise that they would send it by the next morning to our hotel but again we still have not receive our luggage the next morning. Fortunately our hotel staff helped us to follow up on this matter and again Turkish Airlines made another promise that the luggage will be sent tomorrow evening. So day 3 In Istanbul with recycled sweaty clothes and no luggage. We are really hopeful that it will be sent by tomorrow evening as we are going back in few days. The trip from Sabiha airport to our hotel itself costed us twice the price. Pray for our luggage. Hope Turkish Airlines take this matter seriously. | 4 |
Wizz Air | Vienna to Kiev. My flight was purchased for 45 euro including priority, big carry on and 20 kg hold bag. Web-site easy to navigate and with all fees and charges easy to understand. While their bag charges and carry on allowances are reasonable if not generous, the seat charge is overestimated, but when you don't mind middle seat you can skip it. Another big minus of Wizz is their seat. Uncomfortable. Even exit row with extra legroom. The angle of recline is just bad. Legroom is bearable. Ryanair seats are fine with similar legroom. Wizz seats are not fine. In-flight catering options are slightly overpriced and not very appetizing. The rest was positive. Toilets are available and clean, no lines. Cabin was clean. Boarding was usual low cost with bus ride on departure and walk to terminal on arrival. Take off and landing bang on time. Check in at Vienna airport was ok, bag in Kyiv appeared on the belt in 5 min after immigration. Overall okay, but all the negatives are around seating policy and arrangement. Will fly again. | 8 |
Wizz Air | Vienna to Malaga. They separated the whole Family. We have booked 4 tickets 2 Adults 2 Kids (7 ,8). Online checkin did not work for us, so we arrived at the airport and had to pay 125 Euros to checkin. We had to run to another terminal to pay this fee, and come back to show the receipt, otherwise no boarding passes?? According to ticket we were allowed to take 4 small bags. We have bought 4 small bags specifically for this trip with a maximum of 6 kg as described (same size as a backpack, but very small trollies). Nevertheless the weight and size didn't matter to checkin staff and they made us pay another 65 euros, since they were not a backpack and looked like trollies. For what reason does Wizzair have weight and size restrictions if they don't stick to . Arriving at the Gate, without any seats assigned we went to the lady at the gate, who told us that the flight is overbooked and we will have to wait until the end with our 2 little kids to see if they can take us. The screen at the gate showed families with children have priority boarding (didn't look like). At the end only my wife was able to board the plane, and I was left behind with my two kids. The third party handling agent at the gate told us to leave the terminal and go outside to the 3rd party ticket counter to get alternative plans. This did dot happen since the had to booked another ticket online at the gate to catch a flight VIE-BCN-AGP, which airline was able to accept us at the gate with bags and without additional costs for checkin and luggage. I would recommend not flying Wizzair, this behaviour should not be tolerated. | 1 |
Grupo IAG | Vienna to Mallorca. The first time I fly with this airline and for sure this will be the last. The first impression is the Check-in service. At the counter I think these ladies don’t like their work there. The service is very poor that they don’t even care if you complain. It shows only that they are used to customers complaining. Anyway that’s what you get from a cheap airline, a cheap staff also! This unprofessional staff is in Vienna. In addition they said the plane is full that‘s why they cannot make any changes. The plane wasn't full. But on our way back, Staff in Palma de Mallorca is very accommodating and friendly. | 1 |
Wizz Air | Vienna to Malta. So, if you want to use the basic fare, you can't take a trolley, even if it was in the size limits (but not always). They just don't care. When I complained to them they tried to blame the airport - no the airport was ok, they were the one that decided that I baggage with wheels is different than a backpack with the same size, or even a bigger one. Hope they are happy with the 45 euro they stole from me. I will avoid flying with them at all costs. | 1 |
Lufthansa | Vienna to Manchester via Frankfurt. Lufthansa is certainly not a 5* Airline. My recent experience of a simple one-stop trip from Vienna to Manchester and intended direct return (on Austrian) is a case in point. VIE-FRA. Flight delayed. Once boarded it was announced that there was no catering and limited drinks available due to a catering strike. No compensation, no voucher, no air miles. Frankfurt Airport is a heaving, dark disaster, having to lug luggage and navigate miles of travellators. FRA-MAN. Delayed by over an hour. Again, no catering and no alcohol. MAN-VIE. OS464 14/7. Waiting at the Gate, no staff, boarding time passes, then 15 minutes after our scheduled departure the screen goes blank and people start to panic. A dnata ground staff shows up, casually announcing the flight is cancelled, we have to exit the airport, recollect luggage and return to the check-in desks to be rebooked. 120+ passengers all scramble to arrivals, we haul our 4 items and stroller with a sleeping infant as fast as possible back to check-in where we are told there are no seats available until the following day. So we are rebooked with Swiss. MAN-ZRH-VIE. Two hours before departure I recieve an SMS that our flight is 1h45mins late. We've been rebooked! Via Frankfurt. God no. We pack and walk over to the terminal and are rebooked via Munich. MAN-MUC-VIE. Finally, an on-time departure to Munich. The flight again affected by the ongoing catering strike. By this point, I just don't care. A rude stewardess initially refuses to provide us with a napkin when we are feeding our infant, responding "you can get it from the toilet", before thrusting paper hand towels at us. MUC-VIE on Austrian is again delayed by an hour after a discrepancy between the manifest and number of passengers on board (how does this happen?)! We finally land in Vienna 21.5 hours late. Add to the above the fact that Manchester Airport T1 is a total disaster, with understaffed security at the Assistance Lane we were forced to use, overzealous security staff, far too many shops and too little gate space and seating, a children's play area consisting of little more than a soft mat etc. Incidentally, inflight WIFI was available on all flights, but no moving map or inflight information which is a shame. And no screens on any A321/A319 aircraft all of which ranged betweeen 14-22 years old. Needless to say, I'll be avoiding the max 3* Lufthansa in the future. | 2 |
Eurowings | Vienna to Miami via Dusseldorf. I didn’t even get to go on it because of their last minute cancellation, within less than 12 hours from departure. Besides the awful inconvenience of missing the trip, I have lost over €400 euros that the airline has failed to compensate. I have tried everything to communicate with them, I wrote an email and the auto-response answered I’d be contacted by Eurowings within six weeks. I talked to them at their Vienna airport counter and the airline staff misinformed me passing me on to some department that didn’t even have to do with my claim, and all the contact phone numbers they provide will make you wait hours on the phone without an answer, besides charging for the call. Eurowings offers really poor customer care, avoid them if you can. | 1 |
Grupo IAG | Vienna to Milan. Best low cost airline. The plane was very clean, cabin crew very helpful. Plane has nice interior, the flight was almost empty (about 40-60 passengers). Friendly cheap fares and good legroom and USB port for mobile charging. | 10 |
Wizz Air | Vienna to Milan. I was pleasantly surprised by Wizz Air. The aircraft a new A321, comfortable for its capacity with a tasteful interior design. The crew were lovely and attentive, happy to have conversations with passengers. It’s a low cost airline so the service is basic but perfectly suitable for the flights Wizz do. The passenger load on this Saturday evening flight was low so the crew encouraged people to spread out. Most solo passengers had a row to themselves. Slight negative there was no gate announcement for the 30 minute delay due to late arrival of the aircraft, the gate had the original departure time even when we were boarding well after it. Flight crew were apologetic however. | 8 |
Grupo IAG | Vienna to Milan. They play with the delay, on both my routes they were late. VIE to MXP was late 2 hours 55 minutes, not surprisingly as EU rules say over 3 hours the company has to reimburse and compensate customers. | 2 |
Grupo AirFrance-KLM | Vienna to Munich via Paris in March 2020. Exceptionally well trained and friendly staff, from the moment I arrived at the airport to the moment when I left my arriving airport. The food was outstanding for a short haul flight while my seat in the first row offered plenty of space. The only down side was that there was no jacket hanger (just put it on the middle seat), aside of that especially the quality of the food and the crew were outstanding. Also very flexible with additional/overweight baggage. Despite there being no monitors, the airline seems to offer an app for entertainment, which I did not make any use of. | 9 |
Wizz Air | Vienna to Nice. Biggest rip off ever. Stop allowing you in 3h before and then charge you 30 euros. Also, baggage drop off line was 2h long and I had to run to not miss my flight. Worst experience I’ve ever had in my life. | 1 |
Eurowings | Vienna to Nürnberg. They cancelled the flight and of course I needed a new one. It took 45 minutes to reach them on the phone. When I finally had an agent on the phone, they refused to rebook me on any other airline except Eurowings, which meant that I´d have to wait until the evening to reach my destination. After I demanded compensation of 250EUR they send me an e-mail, talking about extraordinary circumstances which was a lie. My lawyer sent them a letter and then they paid the compensation. Worst airline in Europe. Tickets overpriced for worse than non-existing service! | 1 |
Vueling | Vienna to Olbia. Long delays with zero explanation or communication. Told ‘you just have to wait’. Not even basic common courtesy which really isn’t that hard. Very poor customer service. | 1 |
Wizz Air | Vienna to Oslo. They will add extra payment for everything, and hide this information well – and obviously speculate on this as a business model. I regret I spent my money here. | 1 |
Grupo IAG | Vienna to Paris. Being late for my planned flight I needed to find an alternative solution to get from Vienna to Paris. Last minute prices for Austrian and Air France began from 200 Euro, but Level cost just 130, so I took it. The website was very basic, but let me easily purchase my ticket and obtain mobile boarding pass absolutely trouble free. Their cabin bag rules are confusing. For European flights they allow 20 cm "thick" wheeled bag, but advertise intercontinental allowance which is 23 cm. Be careful since at the gate they put frame to check size and scale to check weight. Flight was delayed by 1 hr with no explanation. Gate staff (third party) were there but didn't have real time info as well. Their web site doesn't have flight status function at all. When plane finally arrived and we were able to board, it appeared to be A321, heavily used, not so heavily cleaned, with some broken tables. The legroom was generous. The plane was 1/5 full. The lights were off during the whole flight (we landed at 9 pm). The in-flight service was the highest grade of nothing special. Explanations for the reason of delay had been never given. They made 2 passes with trolley back and fourth along the aisle in total darkness and in total silence, and that probably was an attempt of food and drink sales service (no announcement about it). I hadn't noticed anyone buying something. So in such a strange way was I able to try and test what IAG and Willy Walsh have on offer now. The good news were the legroom and the fact they saved my plans for the next day. The bad news were that with such a bizarre schedule (3 times a week at different times of the day), such prices and such a lack of in-flight service, and such confusing cabin bag rules I wouldn't be able to find a good reason to include them into my plans. | 3 |
Turkish Airlines | Vienna to Riyadh via Istanbul. Biggest problem with this airline is its home airport. Istanbul Ataturk has huge capacity problems. Because of that most flights are delayed and there are no places to sit while waiting for a delayed flight. Then really amateur services kick in when the employees start calling for all passengers to group in the back of the room for passport check only to move again to the front after that for the boarding. The fact that I booked extra legroom seat and a plane was changed without any notification (resulting in regular seat) only adds to an unpleasant experience. This was not a low-cost flight, but services appeared so. Food and on-board services won't fix these problems. | 4 |
Eurowings | Vienna to Rome. At first I was notified that the flight was delayed. Then after dropping the luggage while searching for the gate, the flight was cancelled. Apparently the company independently rebooked my flight and had to wait there for 5 hours. In addition, nobody gave the passengers notice about the food & drink coupon that apparently we could use. While rebooking the flight and taking the new boarding pass, I emphasized several times to re-address the luggage, as I needed to have it with me today. We landed and there was no my luggage. (Other passengers were in the same condition too). The luggage was delivered after 3 days. The airline didn't respond to my emails, not speaking about the compensation. Don't recommend the airlines at all, 0 customer service! | 1 |
Eurowings | Vienna to Rome. Booked Smart Class. Luggage Allowance is great. Snack served tasted horrible. Seats in a land bus is better. Cabin crew not friendly but not bad either. Gates not displayed in the airport screen until 5 minutes prior to closing. | 3 |
Eurowings | Vienna to Rome. I take this flight every week. Always delayed more the 30mins. Unacceptable. Ryanair will start doing this route from November. Go for it! Poor service but at least you arrive on time | 3 |
Wizz Air | Vienna to Rome. It's a cheap airline so I expected some nickel and diming, but not this kind of unethical behavior. We never received an email for online check in or one that said we would have a 35 euro fee per ticket to print our tickets at the airport. After sorting that out and paying an extra 80 euros, my brother in law was told to take his bag on the plane. He explained multiple times that he had wine in his luggage and couldn't take it through security. They were adamant for him to take it, and of course security stopped him. Then we waited an absurd amount of time to board. The employees were stopping people with a purse and luggage carry on and making them go back to the check in gate and through security. You've got to be kidding! No wonder they were 30 mins late and took way too long to board! They also don't even offer water or pretzels/peanuts on the plane. All paid. The staff are not friendly about it either. We will never fly wizz air again. They have unethical practices and policies. | 1 |
Eurowings | Vienna to Rome. The gate changed 15 minutes before the scheduled flight time and then delayed by 40 minutes due to no spelled reason. The staff were unable to provide any information. Seems like Eurowings is a very cheap airline and customer service is not one of their priorities. | 1 |
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