Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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Vueling | Vueling charged me twice for the same luggage. EUR 36 and EUR 60,- for my small cabin suitcase. They do this on purpose with foreigners. The speak only Spanish so no discussion possible. If you don't pay they do not take you in the plane.I do not recommend this company. I will never fly with them again. | 1 |
Vueling | Vueling charged my minor daughter CAD$92.96 to checked in her carry on size bag when a checked bag was included in the reservation. No matter how hard she tried they ultimately told her that if she wouldn't pay she was not allowed to get on the plane.I submitted a claim with tickets, reservation documents but refuse a refund and not accepting their mistakeMy daughter's friend told her that Vueling airlines have received many claims and charge ilegal carry ons but do not care at all and they are known as AIR PIRATES . | 1 |
Vueling | Vueling consistently overbook. Why they do this on a weekend and half term to boot is beyond me. I was in the crazy long queue 3 hours before flight departure and and was bumped from flight. I've now been waiting here for so long (7 hours and counting) that other passengers think i work here. | 1 |
Vueling | Vueling continuously changed my flight times over and over again until I was so confused I took the option to just receive a refund. The airline took my bank details including IBAN number etc and advised me I would receive the refund in 7 days. We are now 1 month on I've received no refund and there is no way of contacting them via telephone to speak with them. I emailed their customer service to which they said they would treat this as a matter of urgency and followed up with a further email to say they can't find my booking, they were sorry and if I needed anything else please let them know.Disgusted! | 1 |
Vueling | Vueling customer service does not care about their customers and delivering good customer service. They do not care about their customers travel plans or about their frequent fliers. When I spoke to the manager and expressed my concerns with how I had been treated by a previous customer service agent he offered no apology or help. No matter what the customer is wrong, it is 100% about policy and not about people.I will do my best to never fly Vueling again. They should take a page out of Amazon's book and focus on customer obsession. | 1 |
Vueling | Vueling customer service is the worst I have experienced. They simply do not care about their customers and only want to make a quick buck. I was supposed to fly with my pregnant wife, two-year-old son, and mom. We got to the airport nearly 2 hours early, went through security, found our gate, and waited for the majority of the people to board. Then went into line once it was shorter, and when we reached the boarding gate they told us there is no space and that they sold our tickets to the people in front of us. This was the end of our trip. They then lost our bag and offered us and their customer service offered us a slight two days later which was expensive and we had to pay for. I still do not understand how this could happen - how can a business like this exist when they screw over families during their travels. We travel several times a year. I have never experienced such poor service. The staff was simply instructed to cut us off at any point and tell us to leave the airport. | 1 |
Vueling | Vueling customer service- arguably the worst I have ever experienced. I have Vueling flights booked to Barcelona this weekend as I am Best Man at a wedding there. Just two days ago Vueling tell us that due to strikes we had to change our flights. We had to leave a day earlier, book a hotel which is highly expensive at this late stage, and pay much extra for airport transfers and taxis. One of our group has just had surgery and Veuling were not helpful or sympathetic to our situation. I just called Vueling customer services ONLY to ask for my return flight to be changed to a later Vueling flight on the same day (the reason being that with all these enforced flight changes we want to return with the rest of the wedding party who also had to change flights). The Vueling Customer Service were charging extornionate amounts for this change which has come about because of them making us change our flights in the first place! They were unsympathetic and rude. I spoke to Andre from the Madrid office. When I asked to speak to his senior or line manager he refused and said his decision was final and no further help could be offered. Never in my entire life have I been refused to speak to someone's senior when it is clear they are unable to handle the situation. Whenever customers are given a bad experience it's amazing how companies like Vueling continue to treat you like dirt. I would love anyone in the company to explain why I could not escalate my issue and what can be done to help me please? | 1 |
Vueling | Vueling customer services leave much to be desired. They cancelled my return flight a week after I booked it and offered me an unacceptable alternative which I chose to cancel and requested a refund. The refund arrived into my bank account reasonably quickly. So that was good.However, when I have tried contacting Vueling via their customer services 'robot' on the website for on-line check-in problems in the past I received no reply. When I rang their telephone number all the options took me to a recorded message. There was no way to speak to somebody.The positive side to the company is that if your flight is not cancelled and you are able to get as far as check-in then I personally have always found the check-in staff good and the flight crew excellent. And with careful attention to COVID safety. | 3 |
Vueling | Vueling damaged my checked in suitcase at the beginning of my Paris vacation. At the Orly airport i got a File Reference print out so I could further start a claim. I was told by Vueling agent that I could start the claim via online once I returned to my home country. Once at home, the regular claim procedure could not proceed since the File Reference number the Vueling agent provided has 13 digits and the online or automated phone procedure requests only 10 digits. It was a struggle to try to reach baggage claims dpt, by Facebook, Instagram, email, phone only automated. Spent six days and many valuable hours doing that. Today I called Vueling in Spain (International call) saying I wanted to purchase a new ticket, they answered and advised the baggage claim has a seven day limit. Nowhere in print out does it say that nor did the airport agent inform that. I truly believe all this info is missing and mixed up in order to complicate claim procedure. I even bought a Vueling insurance for baggage. Will choose a different airline next time. | 1 |
Vueling | Vueling damaged my wifes case, (SR Number: 1-16907736092 - baggage claim ID FCOVY 32437) – Agent at Rome airport told me to send HARD COPIES to office in Madrid by registered mail - within 7 days, which I did – the envelope was "returned to sender" after 10 days - so I rang in to their 'CUSTOMER SERVICE' - (Barcelona).Customer agent told me 'system had changed' and would send email info for the correct place to send the documents.(He did not send email), rang in again and was then sent email contact.)Photographed all documentation including proof of postage, sent off and received email saying "outside the 7 day claim time".Very cynical of Vueling – 1st give them the wrong information, then do NOT give them information and finally say they are too late to claim.Looking at getting the story into the social media and press – will never fly Vueling again if they cannot be bothered to investigate the damage and correct it, new suitcase !! – (hope the story also affects Vueling future bookings.)Disgusting way to treat 2 x Seniors – It is 1 thing to be 'A Cheap & No Frills airline .... ' – it is another to be a Cheapskate Airline. | 1 |
Vueling | Vueling delayed our flight by more than 6 hours when we were trying to return from barcelona and then cancelled it altogether. Told everyone to get their own accommodation at 2am and wait for an email with a new flight. They offered us a flight in 5 days time with a stop over somewhere else Separating our family of 4 into 2 separate flights.No offer of accommodationNo duty of careThey then wouldn't give our luggage back as had no staff to get it off the planeSo we had to find a hotel at 2 am with 2 children along with 200 odd other people.We will be taking this further. Do not book with them | 1 |
Vueling | Vueling does not comply with EU regulation! Had my flight changed by more than 8h over a year ago. Requested a refund as the new suggested flight did not work for me. I still haven't received the refund. How this company is allowed to fly within the European Union without following EU regulation is crazy. | 1 |
Vueling | Vueling doesn't allow online check-in without paying for your seats. They send out an email to say time to check-in a few days ahead, you spend time searching for the correct booking code and navigating to check-in, go through the steps only to be told check in must be 24 hours or less before departure. I repeat the process in the last 24 hours then told boarding passes are only issued at the check in desk at the airport. Why they issued the early check-in email, or say you can't check-in without paying, or have to go to the airport to get you boarding pass I don't know. This created unnecessary inconvenience and time wasting when every other airline now issues this online. | 1 |
Vueling | Vueling doesn't care about customers at all. People at the help desk give you an unbelievable attitude.Here is what happened:My flight was on October 16th, 2019. When I came to check-in the woman said that my plane left on October 15th and was canceled on 16th, while when I logged in to my booking a couple of times before coming to the airport, it was showing that the flight is on 16th and it is on-time. Vueling never sent me any emails notifying about a date or time change.2 women (one of them was a manager) at Vueling ticket office/help desk (I'm not sure how they call it) showed there attitude, while I was talking to them in a very polite manner. They weren't helpful at all and asked me not to cause a huge line behind me and also go and buy a new ticket.I submit a request for refund and compensation for my canceled flight to the company but got a refusal saying: 'After analyzing your case we inform you that according to the information registered in our databases your flight was affected by circumstances beyond the company's control.We regret to inform you that, in accordance with EC Regulation 261/2004, you are not entitled to compensation.Some factors -such as adverse weather conditions, strikes, diversions, bird strikes, runway closures, etc.- are completely beyond the company's control."However, I highly doubt that it wasn't something beyond the company's control. On that day almost every single flight left on-time. So I assume they're just lying in order not to pay compensation.I wish I had time to take this case to the court. | 1 |
Vueling | Vueling doesn't even deserve a star. This airline delayed our flight for 4 hours and then decided to cancel our flights. They didn't even have customer service or anyone to assist us. Don't bother waste your time flying this airline… it will cause so much frustration and headache. I will definitely NOT be flying with them again. | 1 |
Vueling | Vueling don't care about their customers. I booked a flight at 9am and it was changed twice to an unreasonable hour (2.35pm) and they wouldn't entertain a refund as it was changed twice. They genuinely didn't care or attempt to help. It was also incredibly challenging to get anyone on the phone in the first place. Will never book a flight with them again. | 1 |
Vueling | Vueling experienceArrived at Copenhagen Airport at 11.55 - our flight was scheduled to 14.05, so we were in good time.Waited at the information screens for check in information for more than 30 minutes wondering why Vueling did not announce the check in counter.Once the check-in counter was announced we emidiately went to the queu.It turned out that Vueling had 4 desks open manned with 2-4 agents covering 2 full flights - of which ours to Barcelona was one.Just before we reached the counted the agents said that flight was closed, so we couldn't board. That was the first we heard of it.We complained, and after some discussions we were told that the plain would wait and we checked in and ran for the gate. Reaching the gate the airport crew said that the plane left long ago and was already over Germany which meant that Vueling checked us in at a plane that had already left the airport.We were directed back to the check-in area for further wait expecting to be put on the next Vueling evening flight at 21.30. We were told that there were 70-something vacant seats so we all asumed that they would let us join.However after waiting for 3 hours Vueling let us know that they would not let us fly, and we shouldn't even expext a flight the next day.At this point - with no promised other than complete obstruction - we were forced to book our own tickets via Norwegian to not lose our vacation.Cost of recovery 7.396 DKK.29 people Got the same treatment from Vueling this day.NEVER EVER BOOK ANY TRAVEL THROUGH VUELING.!!!! | 1 |
Vueling | Vueling flew from Italy to the UK and didn't load anyone's baggage on the plane. This was never communicated to the passengers until people were waiting at the luggage belt in London. It took 7 days for the airline to finally return everyone's luggage and at no stage did they explain why they didn't load the luggage, whether or not the crew knew the luggage wasn't on board when they left or even give any reason for why this occurred or why they took a week to return our baggage. They hid behind an online robot to deal with customer complaints and once you do speak to any of their customer service personnel they are no more informed than what you get talking to the robot online. A month later and they have now stated that they have no obligation to provide compensation under EC Regulation 261/2004 but still refuse to give any reason for the delay.Unreliable service, terrible customer relations and no regard for the inconvenience caused to passengers. Will never be flying again and I recommend people avoid using them given that this doesn't seem to be an isolated incident. | 1 |
Vueling | Vueling flight VY2117 Bcn-Mal on 07-06-24.I am translating from english to spanish for a father w his autistic young child (english speaking only) at the check in desk.We kindly asks if there is a way to get his daughter on board in a calm way (avoiding stressed queue).Answer: get back in the line. Whatever the boarding card says is what you need to do.No empathy, no understanding, but also lacking tact and basic friendliness in answering us.Another on time flight (maybe) but missed the mark by 1000 mile in cuatomer service snd communication. | 1 |
Vueling | Vueling flight cancelled from BCN to ORY due to air traffic controllers strike. At 01:40 I was sent an SMS directing me to a website for information regarding my 09:20 cancelled flight. The website suggested I go to the airport to “please contact Vueling staff at the airport if you wish to change your flight or request a refundâ€. I went to the airport at 06:00 and was told to wait in a line that snaked through the end of the airport. During the 4 hours I waited not a single representative of the airline came down the line of hundreds of children, parents and the elderly to let Vueling’s customers know exactly what the status of today’s or tomorrow’s flights was, as in “All our flights to Paris are full for today and tomorrowâ€, which would have allowed Vuelings customers to make alternative plans. When I arrived at a customer service window I was told there would be no refunds at the window and I must go on-line. “It’s easyâ€, I was told as he attempted to show me through the glass that separated us, me trying to see the computer screen over the shoulder of a woman standing between us. I assured him it wasn’t all that easy as I had tried to do it before the early morning ride to the airport. I have since spent 45 minutes on Vueling's website searching for the way to do this as “manage my bookings†provides no clue. This is above and beyond the 22 attempted calls made to the Vueling English language customer service department (both from the increasingly tense airport queue and home). All the calls timed out and disconnected after three to four minutes on hold or simply directed me to “call back in a few minutes†before the musical wait. I was told by the customer service gentleman at the airport that I have seven days to request the refund. My bet is it won’t happen. | 1 |
Vueling | Vueling flight to Barcelona (VY8303), 20th March 2024.The ladies at the gate gave me wrong info regarding luggage fees, making me pay €55 when I asked if I could add a cabin bag online, which would have been €17 instead. They told me it was not possible anymore because the flight was close to departure. Which was not. Had an hour still. When went back to tell them about it, they denied it and said nothing could be done now. So I could have paid €17 and they, intentionally made me pay €55. They didn't even care at all, at any time. Terrible customer service. Deliberately stilling money from people who go there with a doubt. Only after I could see it on the vueling app that it was possible to add a cabin bag online, with the simple cost of €17. On top of it they even laughed about it. Unbelievable. | 1 |
Vueling | Vueling from Heathrow-La Coruna. The plane was brand new. Sandwich and snack menu (to buy) pretty good for an airline. Check in and departure smooth and punctual landing a little early in both locations. Seats were comfortable only complaint the lack of legroom. Booked Vueling flights through Iberia's website. This is an all- inclusive price compared to the extras which are added on at vueling.com. | 10 |
Vueling | Vueling got me to where I wanted to be. They provide a no frills service so I don't expect comfort and I expect the charges. On my recent vueling flight however the service was awful. The cabin crew were very rude to some of the passengers. We were held on the tarmac for 2 hours and when they got the greenlight to fly they didn't tell us we were finally on the way, they didn't ask the passengers to sit down or anything, instead starting straight away to taxi to take off, leaving people to stumble back to their seats as the plane moved. | 2 |
Vueling | Vueling has NO customer service. My luggage was delayed by three days. Most airlines will compensate for replacement clothes if this happens. Vueling makes it impossible to claim compensation - emails are answered with requests for documents which have already been sent, phone calls end up in pointless loops with no option of speaking to a human being. I wrote to their head office in Barcelona but have had no response.It is evident that this company does not care about its customer experience. I would give them no stars if the option was available. | 1 |
Vueling | Vueling has booked way too many passengers on a flight from Madrid to Copenhagen, where up to 50 people extra couldn't board the flight. Never ever have I experienced something like this before and I flew a lot and experienced many delayed and cancelled flights. More than a day lost on the road traveling, and where Vueling has closed office in Barajas airport for the whole weekend. How should you contact them? Totally unprofessional. Never flying with this company again. They are completely ignorant and incompetent and shouldn't be allowed to fly if they treat customers like this. Should also mentioned that the flight was outsourced to Iberia, which had no clue how to manage the situation. | 1 |
Vueling | Vueling has stolen my voucher for the cancelled flight in autumn 2020. The link to the voucher does not work anymore and when calling Vueling, there is no way to get in contact with anyone, a real person, just automatic answering, circling around and dead ends. | 1 |
Vueling | Vueling has sunk to new lows which I didn't think was possible after the appalling service over recent years. My husband was one week post knee surgery and although ground staff were very helpful and had moved us to seats with extra leg room on board it was a completely different matter. Staff were nothing short of rude and insisted we move back to our original seats - leaving the row where we had been due to sit completely empty. Came out with all sorts of illogical inconsistent excuses - cannot help but feel it was because the front seats attract an increased fare and they don't want to give them up for nothing. Vueling make Ryanair look like a premium airline. | 1 |
Vueling | Vueling has the worst customer service I've ever experiened. We bought ecellence tickets that could be refunded (booking code XYN2US) - now we want a refund - but the refund page just doesn't load, same as the support page for a refund! There's basically no way to do it!!!! It's extremely, extremely disappointing..................... That's pure robbery. | 1 |
Vueling | Vueling have caused me a lot of stress. They cancelled our flights to Rome, in April, as the Covid pandemic worsened in Italy. After numerous phone calls, working my way through the menus and sometimes being cut off after waiting for long periods of time, they have still not refunded me for flights they cancelled. I tried applying for the refund on line, as they stipulated on several e mails - but at the end of the process, a sentence comes up saying we are not entitled to a refund. I have been trying for 3 months now. I also e mailed the CEO about it- and heard nothing back. I will never book with them again. Very disappointing. | 1 |
Vueling | Vueling have lost my suitcases 5 times in 2 years, the last time being december 2019. Their attitude is appalling, it's as if you, not them , have done something wrong. When you lose luggage you are given a slip of paper and sent on your way. None of the telephone numbers on the slip of paper work, the telephone numbers on their website don't work and when you finally, after hours of searching find a number on the internet that actually connected, you are back to being spoken to like garbage. UNLESS IT IS A LIFE OR DEATH SITUATION I would rather walk than fly with this company. They should be struck off. I find it outrageous they are allowed to operate , they are a legal scam and there is zero you can do about it - avoid at all costs. From management to the ladies at the check in desk, they are all disgustingly useless and rude AVOID AVOID AVOID | 1 |
Vueling | Vueling is a budget airline but it couldn't be further from the Ryanair experience. Seats recline and have music for a start. They allocate you seats so you don't have that horrible rush to get on the plane. Staff are friendly and courteous and they aren't militant about hand-baggage. Their inflight magazine is readable. The reason I'm giving Vueling a 10 out of 10 is because yesterday they changed our flights for us within minutes and at no extra cost no fuss whatsoever despite the fact that we were at fault not Vueling. That sort of service is priceless! | 10 |
Vueling | Vueling is a cheat. For a cancelled flight at the start of the pandemic, I was issued a voucher and told no refund was possible. Recently, trying to use up the voucher, I was told the voucher has been cancelled because I claimed the money back from my card, which is not true and not something I can actually do. Vueling refused contact to me, offers next to little explanation and zero willingness to look into the matter. I strongly discourage anyone from booking this airline - their standards and values are extremely low. | 1 |
Vueling | Vueling is a company thats offers cheap flights. So, no luxury expected. Fair enough.However... what i do expect, is seats that are somewhat reasonably suited to accomodate an adult person. This was not the case.I'm a 188cm (6'2") tall male. For western European standards, that is quite average height. Whoever desinged the interior of the Vueling Airbus 320neo, clearly was not prepared for any passengers other than childeren.I barely managed to sqeeze myself inbetween the seats, and was quite painfully stuck, knees pushed firmy against the seat in front, with literally ZERO millimeters of moving space. This is just ridiculous. | 1 |
Vueling | Vueling is a disgusting, horrible, unorganised company. I really wish I could do something for them not to exist. Honestly.Day of the flight, they gave us the wrong direction so we missed the flight, then we finally got a new one and it was a delayed flight, got to arrivals to find out my luggage didn't arrive and when I finally received my luggage My clothes were missing!such a useless, unprofessional and unsympathetic company. | 1 |
Vueling | Vueling is a scam company run by fraud people! Trust me do never ever deal with this company. I really hope to get my money back, but not likely after what I've been reading here. | 1 |
Vueling | Vueling is absolutely the most professional of all , and the most respectful towards us. We have been advised in beginning of September that ou flight to Barcelona in the end of October suffered changed and were offered 4 options (accept, rebook for free, voucher or full refund). We have chosen the cash refund that we received in less than a week. BTW we are still waiting for 3months for refunds from other companies so for me Vueling is the best. | 5 |
Vueling | Vueling is behaving like gangsters.The price to take a luggage is confusing and it changes as they wish. The Spanish government announced that it as finning the airline because of these policies. They do whatever they want. Probably the fine is way smaller compared with their profits on luggages so they will just ask the reference, say they will check and come back with a bullshit reply | 1 |
Vueling | Vueling is by far the worst airline I have ever used. I have travelled all around the world and have never seen such thing.I was forced to upgrade my seats as I was told that the free seats were sold out. So after buying the ticket I had to pay extra.Don't use this company. | 1 |
Vueling | Vueling is by far the worst company with the most terrible customer service I've ever had the misfortune of dealing with. I will never fly with them again, no matter what the cost of the flight and would serious advise others against it.I'll add here that I am incredibly un-fussy when it comes to airlines and will tend to always go for the cheapest flight, often ignoring reviews on customer service. If I find Vueling bad then trust me they really are shocking because I am very used to low budget airlines!!The customer service I have received is absolutely pathetic. The emails I'm receiving are canned responses - to such an extent that I wonder if a person is actually writing to me at all or whether these are literally automated emails as I'm receiving nearly the same one each time I reply in my efforts to get a resolution. It is absolutely infuriating dealing with these robots that call themselves 'customer service representatives'. They seem completely incapable of being able to write an email themselves that actually addresses my complaint. Instead they copy and paste canned responses that don't even come close to addressing my questions or complaints.Here is my warning to anyone considering flying with this appalling airline:They cancelled my flight from Florence to London and have dealt with it as follows:• The flight was cancelled 15 minutes before take-off because of "wind in Florence". Only one other flight from Florence was cancelled that evening so I find this reason highly unlikely.• We were given a serious lack of information for several hours by Vueling staff. Finally, 4 hours after the flight was meant to depart we were put on a coach and taken to Rome and told we would have to fly from there instead the next day. I therefore arrived in Rome after midnight.• While at the airport we were given a small bread roll with ham and a small bottle of water. We were told by a Vueling employee that we would receive dinner at the hotel in Rome when we arrived - Lie no. 1• We were also told while queuing up at the airport that we may be able to claim compensation and that we would definitely be able to claim for expenses such as food – Lie no. 2• On the coach we stopped at a shop and were told by another Vueling employee to keep our receipts and to submit them online to Vueling and that they would reimburse us for our food/water expenses, both at that shop and the following day before our flight – Lie no 3• Upon arriving at the hotel, there was no dinner provided for us and we went to bed with no dinner.• At the airport and on the coach we had been told that a transfer would be provided for us for our flight the following day from the hotel to Rome airport – Lie no. 4• When we arrived at the hotel the receptionist gave us the time of the transfer that she had been given by Vueling. The only transfer provided was for people who had been put on a flight at 7am. My flight was not until 5:30pm and no later transfer had been organised.• The morning of my flight I phoned Vueling's Customer Service phoneline and asked why no later transfer had been arranged for everyone else's flight. She said she didn't know. I said I will now need to get a taxi from the hotel to the airport and that because the transfer had been promised to me (and I had already spent money on getting to Florence airport the day before) I would be expensing the taxi along with my food and water for those 24 hours. She assured me on the phone that as long as I got a receipt this would be fine to claim back. I specifically told her to make a note of this against my phone call so that if this was ever questioned it would be seen in the notes that I had been promised this on the phone. She assured me that she would – Lies no. 5 and 6.Since returning home, I have tried unsuccessfully to claim for the snacks, water, lunch and taxi ride during the 24 hours extra I spent in Italy because of their cancelled flight. I'm in an email battle with some absolutely brainless customer service reps Vueling trying to get a measly 66 euro back but they are refusing point blank to uphold the promises made in Italy.Compensation was denied outright to me because "The flight was cancelled because of wind (which I highly doubt) and therefore not Vueling's fault." No compensation for my wasted time is one thing, but to have been promised that my expenses would be paid by no less than 3 Vueling employees and for this to not be honoured is an absolute joke. Every time I email they just tell me compensation is not owed to me, completely ignoring the point I have made to them several times that I'm not talking about compensation now, but rather about the food, water and taxi expenses that were promised to me.Avoid avoid avoid at all costs!!! | 1 |
Vueling | Vueling is garbage. change time on our tickets and refuse to give us money back. | 1 |
Vueling | Vueling is not a reliable airline. We checked in online and they still bumped us off the plane because they overbooked and changed to switched to a smaller plane. The staff on site also were unhelpful and did not give accurate information. It looked like they were just trying to get rid of us. This airline negatively coloured my experience at Barcelona. | 1 |
Vueling | Vueling is one of the best value for money airlines in Europe. Comfortable seats, nice staff and good aircraft fleet selection. I totally recommend it. | 10 |
Vueling | Vueling is one of the very few airlines that have frequent technical issues with the aircrafts according to my experience. It's a miracle how they survived the Covid so far, but probably by dismissing all the maintenance staff, but of course this is just a guess based on my experience. Don't fly Vueling please, just to reduce possible risks you might not want. | 1 |
Vueling | Vueling is one of the worst airlines currently out there. Their customer service is beyond appaling - i have tried to contact their call centre which takes numerous attempts to get through. The online bot service does not answer anything beyond the basic information you know anyway. You cannot cancel your flight online - this has to be done by telephone. I have also emailed them over one week ago due to an error I have made and have still not reecived a response. Try to avoid. | 1 |
Vueling | Vueling is running a scam.Pay class attention to their cancellation policy. | 1 |
Vueling | Vueling is saying that there is a limited number of randomly allocated seats while you want to do the online check in. Therefore, you cannot select this option and are forced to pay for choosing a sit if you want to check in online. This is so shameful, another way to try to rob your money. Will nener take this scammy company again. | 1 |
Vueling | Vueling is scam and fraud company without any live agent on support ,airport or anywhere. When you call company management you can found only automatic secretary answering machine. After 20 calls and mails simple procedure for change passenger because my friend get infective mononucleosis I just accidentally pass barrier of intentionally confusion automatic secretary and some kind of artificial stupid intelligenceand get live person agent. Fraud is then became more expensive because simple procedure described for change passenger on official pages does not cost 100 eur like is write but costs 220 eur. I can not imagine what will happen in case of some serious problem. Fraud international corporation full of lies on pages with fraud company managment with support of google censuring mashine. | 1 |
Vueling | Vueling is simply the WORST airlines i ever seen.Not only everything go wrong (Flight canceled at last minut without any respect and bag lost for ever). Customer care is inexistant and bag dept. will never answer if you try to call it.Really beleve me... if you don't want to make the worst travel of your hole life and make your holidays a real disaster => NEVER BOOK WITH VUELING. This ticket will cost you much more that you could imagine :(This is not an airlines... but a Mafia. Vueling is not a low cost company, but a low service company. | 1 |
Vueling | Vueling is slightly cheaper than competition, but reliability is at an all time low. You never know if your flight will be on time, overbooked or cancelled.I am considering spending more next time for a better reliability. | 1 |
Vueling | Vueling is super bad not worth flight. Our flight to Barcelona got canceled due to nit functioning aircraft after 2 hours of boarding the flight. Our entire day and booking got wasted because of Vueling..They do not do basic aircraft function check..please pay a bit more on other airline.. dont chose Vueling | 1 |
Vueling | Vueling is systematically scamming its customers with dead ends to process refunds. If you call for business they'll quickly assist you, if you call for refund you'll get a never ending recording over the phone. They created a system to avoid returning money to its customers. Its fraud | 1 |
Vueling | Vueling is the WORST airline I've ever flown with who had CANCELLATION and DENIED BOARDING BOTH WITHIN 2 DAYS and after almost a month there's still no way to contact them. We had a flight cancellation at the last minute when passengers were already at the gate, and they sent us to another terminal to queue at the ticket office for an hour to get alternative options. The Vueling agent told us the next flight is the day after in the evening so we had to stay 1 extra day and miss important work meetings, but there are no other options so she printed our new boarding pass for the day after. The next day we showed up at the airport, went through all security gates etc but at the gate they said our booking did not exist and our names are not on this rescheduled flight. We had the physical boarding passes the Vueling woman printed, AND an email from Vueling saying our flight was cancelled and we were booked into the new flight the day after. They were not enough - the 2 staff at the boarding gate said there's nothing they could do to put us on the flight even when they had seats. They just closed the gate without us and denied our boarding. We were devastated beyond belief and wasted another day at the airport not being able to go home. Our bank card was charged for the full flight and there's no refund, nor compensation from Vueling. Their phone line never works and they don't answer our emails. It's just a dead end to get money back and it's not just the money, it's the work meetings we lost, the time wasted and the tremendous stress and anxiety that they will never be able to compensate us. I would give negative stars if I could to Vueling. I will never book with them again, will tell all friends to not book and really hope no one who sees this review will book with them ever. | 1 |
Vueling | Vueling is the WORST airline. Just about everything about this airline is atrocious. Their basic fare includes only a tiny bag, they then make you pay an extortionate fee to put a carry-on bag in the hold. They are ALWAYS overbooking flights and you risk getting bumped off any flight you book. They are always late and give BS excuses. My last flight was delayed due to a so-called strike in France but other flights travelling over the same airspace were on time. The staff are arrogant and rude. And if you ever have a problem that requires you to contact customer services, forget it. Their customer service is NON EXISTENT. I could go on for hours and hours, from the overly hot temperature of the cabins to the awful food options. The seats are always dirty too and the general cleanliness of the cabins and particularly the toilets is beyond bad. Sadly they are the only airline that flies from Barcelona to Florence and some other routes, so I'm often forced to fly with them. In some instances, I've even considered taking a super-long train journey just to avoid stepping foot in one of their planes, it's that bad! | 1 |
Vueling | Vueling is the absolute worst airline I flew with, and I fly 40 times a year. Everything from the online checking (error downloading the boarding pass), to the checkin at the airport (very slow, awful service), to the flight that was delayed in 2 hours because they f*cked up the seating. I missed Mt connection flight and their attitude stank.Worst experience ever, avoid at all cost | 1 |
Vueling | Vueling is the best low cost airline i´ve ever booked. Fair prices and good connections within europe! | 4 |
Vueling | Vueling is the biggest scam airline I have ever come across. DO NOT do their 'offer' of a flight reschedule - worst idea ever.I received a misleading email this morning asking if I would be willing to change my flight for 100 euros. As my original flight was leaving at 6:50am I thought sure, why not move it to a more civilised time the following day.It turns out that AFTER you accept the offer they tell you that you still in fact have to go to the airport and attempt to board your original flight, and then you only get a Vueling voucher if you are turned away meaning you have to return the following day. Also the voucher has a really short claim window. So I have to leave my house at 2am to get there for this horrible flight that I probably won't be allowed to get on, only to return the following day for basically nothing in return.I called customer service and apparently it's impossible to cancel 'accepting' this scam 'invitation', and the person I spoke to said they often receive calls from upset customers about this. If lots of people are being tricked by this it's clearly a scam, and they need to change it.I will never be flying with Vueling again after this. | 1 |
Vueling | Vueling is the most unreliable airline in the world. Every time I have booked a flight, they automatically change my flight to several days before or after my original flight. Sometimes I am notified but sometimes not. When I am notified sufficiently in advance, I immediately must book a different flight with a different (more reliable) carrier so as not get close to the original fare. Admittedly, Vueling is good for refunding the ticket price but horrible for being reliable for the flight you desire. If I am not notified until just a few days before departure, then my travel plans are completely disrupted and I must find a more expensive flight for my original date if it exists. My advice: spend a few extra Euros and fly another carrier. It is far too risky. Who needs this extra stress? | 1 |
Vueling | Vueling is the worst airline and I don't recommend it because they are not worthy of your trust. Already my flight from Barcelona was delayed by several hours and visiting Barcelona was no longer possible since I was arriving in the evening. Then I wanted to cancel the flight to buy another one and there was a big problem contacting Vueling. I filled out online forms, tried to write on vueling emails found on the internet: and no way. At one point, I still received an email from Vueling telling me that the reimbursement of taxes on the flight was subject to a processing fee. voiding any refund. Taxes are levied in the name of a State and under no circumstances can a private company dispose of these sums. I have already canceled non-refundable flights with other companies and have been refunded taxes without discussion or fees. I have never seen such a hard to reach and dishonest airline. So avoid. I contacted the European consumer service to get them to intervene. | 1 |
Vueling | Vueling is the worst airline in the whole wide world. If I could give this company 0 stars I would definitely do it.Past September me and my family booked a flight from Amsterdam to Alicante for a week vacation.We knew it was busy at Schiphol so we arrived well on time and already checked in online. Since Vueling is too stingy to put a self-service drop point for luggage in the airport we still had to wait in line. Vueling thought it was a good idea to only open 2 incheck desks for 6 morning flights which meant a huuuuuge line in front of the desks.After at least 3 hours of waiting in the line we weren't even at half the line, we didn't get any information from the employees and they where not kind as well. Well you can guess what happend, our flight left without half of the people who where supposed to be on the flight because we didn't get through the incheck desks.Vueling could not give us a replacement flight earlier then 2 days later, which we ofcourse did not agree on. So that is why we booked our own VERY EXPENSIVE tickets at another company to reach our destination.Ok, since we had a nice vacation we could forgive Vueling for the extremely bad service but then, when we came back our luggage did not arrive.We waited and waited at the airport but it never came. And ofcourse after a few days it still wasn't there. After 21 days our luggage was officially lost, and then we had to place a claim for the lost luggage.Again, the service was horrible and after at least 20 calls to Vueling they gave us a compensation of €375,- for the lost luggage. Without any questions about the lost stuff. €375,- is a joke compared to the value of the stuff that Vueling lost. (not even 1 pair of shoes) I really wonder how they defined that amount, since they never asked us about the value of the luggage.I think the customer service of Vueling is the worst ever, no one speaks English properly and every employee tells you a different story. They say they will contact you within 24/48 or 72 hours but everytime you have to call again to see a compensation.For the missed flight (and the costs that we made because of that), we didn't receive any compensation yet. That is why we are in contact with a lawyer.By the way, the airplain was dirty as well and they did not sell half of the food on the menu because they did not refill it in between flights.So overall, my experience with Vueling is very bad. And I will not advise anyone to ever fly with Vueling.Even if Vueling was the last airline in the world I would rather go by car.Kind regards :) | 1 |
Vueling | Vueling is the worst airline worldwide. They lost our suitcase on a direct flight!! Never answered, never called!Never to be recommendedIt should be banned.Avoid it!!! | 1 |
Vueling | Vueling is the worst flight company ever. They are just trying to rob money from customers. I brought luggage while booking the ticket but I had to pay the double fee again at the gate just because I brought it with me to the plane. I wish I will never have to fly with that company again. | 1 |
Vueling | Vueling is the worst low cost airline I've ever experienced.I was denied boarding of my return flight from Barcelona to Berlin at the gate despite having a boarding pass and an assigned seat. Apparently they had switched the aircraft and were now operating a smaller aircraft. The staff was extremely rude and not the least bit empathetic or helpful.Had they informed me earlier on, I would have been able to make arrangements, but despite knowing that the aircraft was overbooked, they didn't even bother sending an email.I will now arrive almost 24 hours later and was told that I even have to pay for the train from Hamburg to Berlin myself for the final stretch of the journey. This is an absolute nightmare and shouldn't be allowed. I will never fly Vueling again. | 1 |
Vueling | Vueling is the worst. I had a flight scheduled from Rome to Athens - with fear that it would be cancelled, I arrived 7 hours early so as to have notice and ability to buy an alternative flight. I stood in line for 1 hour to check in, and was told I was too early. Finally checked in 3 hours early, only to find a change in the gate departure time to 20:20 from 19:30. Nobody at the gate to answer questions. No staff arrived until 21:00 at which point we were all rushed onto a plane. We circled around the runway for about an hour, at which point returned to gate, were told some reason that we could no longer fly and told we would all fly at some point "tomorrow morning." I demanded a time as my entire vacation depended on me arriving by AM and was told we don't know. They did not know anything, not where the hotel was, not when the next flight would leave. I refused the hotel, am sleeping in the airport and have purchased an entirely new flight. This company should be put out of business for the way they treat people, their horrible ethics and dishonest conduct. | 1 |
Vueling | Vueling is. Low quality company with a high price. We traveled as a goup of 9 from Bergen to Barcelona. Two of us where denide check-in because Vueling had over booked the plane.They hade to board a different flight that landed 6 hours later that day.Because of the bad experience on the first flight we tried to check-in online. That was not posible. We then tried to call and check-in on phone. This was also not posible, but we where offered to pay 20€ exstra to choose seats.As this is basicly blackmail, we refused to upgrade our tickets. They still garenteed us that we would be able to check-in if we where on the airport two hours before takeoff.We met on the airport two hours early and 4 out of 9 where denide boarding. Also this time they blamed over booking.Never use this company. They fail on purpose to push you to buy more expensive tickets.We payed over 400€ for our tickets t/r. | 1 |
Vueling | Vueling left me stranded in Turin having cancelled my flight 5 months earlier and not informed me, Filled in their complaints form and got a ref number automatically. Contacted three times asking for a response with no answer in three months. Court action here we come. We are either looking at a unresponsive,arrogant, uncaring airline. Or they are just that bad an airline. They simply cannot cope with the volume of complaints they generate. Should anyone at Vueling every look on social media to see how they are performing answer complaint ref 1-5546337296 please. I am right in presuming the number shown is the amount of complaints received in 2016? | 1 |
Vueling | Vueling lost 1 of our 2 bags on a short flight from Barcelona to Amsterdam on July 15th. Terrible service as they are unable to do anything. Can’t claim anything until bag is in possession or after 21 days. I’ll never fly with Vueling again! | 1 |
Vueling | Vueling lost 2 of our 3 suitcases. They were unresponsive and when replied had no information. How you can lose 2 suitcases on a hour short hop flight is unbelievable. My son was traveling to a an international volleyball completion and they lost all of his sports gear. My wife and I were taking a 4 week touring break around Spain and Portugal to celebrate my retirement. They lost all of her belongings on day one. Still heard nothing. Can't claim anything until w 21 days have passed. This airline is a joke. Choose an alternative. I'd score -1 out of 10 if I could . | 1 |
Vueling | Vueling lost 2 of our 3 suitcases. They were unresponsive and when replied had no information. How you can lose 2 suitcases on a hour short hop flight is unbelievable. My son was traveling to a an international volleyball completion and they lost all of his sports gear. My wife and I were taking a 4 week touring break around Spain and Portugal to celebrate my retirement. They lost all of her belongings on day one. Still heard nothing. Can’t claim anything until 21 days have passed. This airline is a joke. Choose an alternative. | 1 |
Vueling | Vueling lost bags, will not take calls, will not help and do not care. Bags lost for 5 days and trip of a lifetime | 1 |
Vueling | Vueling lost both my checked-in bags full of new things for both my daughter and I. I eventually got one of them after 1.5 month, I then call weekly for 1 year, then monthly, then quarterly, everytime I called the person would tell me it was marked as resolved... They would do something and assure me it would come or I would get compensation. It never came, it's been 2.5 years, never got any compensation. I will never use vueling again, they are the worst. | 1 |
Vueling | Vueling lost my baby's travel cot on a direct flight. The staff at lost luggage were unhelpful and unsympathetic. It has now been four days since they lost the bed and despite claiming that they have located it, they not yet sent it. They refuse to give details on when and by whom the bed will be returned. We had to buy a new bed at significant cost.This airline is a danger to those traveling with children. | 1 |
Vueling | Vueling lost my bags between Rome and Ibiza. To their credit they eventually turned up, but my complaint with their process for receiving the compensation I was entitled to. I arrived in Ibiza with the clothes I was wearing: so had to buy a few shirts, underwear and washing kit to see me through the next few days. I was entitled to some 50 euros if the bag wasn't returned within 24 hours, which it wasn't. Back in England I filed the compensation request, providing the various receipts, flight ticket, boarding passes, baggage receipts and bank details all as requested. After a month I received a message from Vueling requiring me to enter my IBAN details into a web site: The IBAN came directly from my bank. and of course Vueling website just rejected the IBAN provided with the message " The details entered are incorrect": quite how the web site could make that decision is beyond me. And Vueling have escaped paying me compensation. It doesnt matter who you try to call: their customer help line is hopeless, the contact numbers I have are automated and provide no option to discuss the issue with anyone. So I've given up. Its what they wanted I guess. | 1 |
Vueling | Vueling lost my luggage and either lied about it or just didn't know what was going on. After 2 weeks, American Airlines brought it to me. It gets worse. Vueling appears to have clean airplanes and good pilots. Often late. Loses luggage. Quomodoconquizing. Pay a few bucks extra and fly a REAL airline. | 1 |
Vueling | Vueling lost my luggage and have been so unhelpful!! It has been over 24 hours and I still have no information on where it is or how long it will take. I have been calling and checking the tracker but no updates 🤬🤬 | 1 |
Vueling | Vueling lost my luggage. They don't answer, there is no way to get in touch, it really sucks. | 1 |
Vueling | Vueling lost my luggage.Three weeks later, it is still not found.Under EU law, I am entitled to compensation. However, Vueling refuses to pay or acknowledge the loss of my luggage, claiming that I have insurance covering the loss. Yet, European law clearly states that insurance applies after the airline's liability. Vueling is fully aware of this.Additionally, Vueling insists that they are still searching for the luggage, preventing the insurance from compensating me. This practice is illegal and will be reported to the relevant authorities.As a bonus, Vueling says my luggage was being delivered to my address, but after I lost the whole day waiting, said it was a mistake. When you think they are allowed to fly planes, this is worrying.Edit: DON'T BE FOOLED. I see Vueling's reply below. Thank you for telling me here on Trustpilot that I am entitled to a compensation and deying it outside Trustpilot. Again: Vueling denies compensation because I have an insurance. But insurance come AFTER Vueling's liability. Vueling must compensate regardless, by law (Montréal Convention). Additionally, insurance denies my claim because Vueling says they won't admit the loss and is still searching the luggage. Outstanding logic. Illegal behavior. Oh and by the way, I bought the insurance on Vueling website...The name is xcover. | 1 |
Vueling | Vueling lost my suitcase on a Paris to London flight, found it a week later and now appear to have lost it again sending it back to my home in Paris. I can not get hold of anyone to get any further details other than 'we are still searching for your suitcase.' Shocking service. | 1 |
Vueling | Vueling lost our bag on a flight from Paris to London. Since then they have been the most incompetent and rude people I have dealt with.They ignore emails for 4 weeks at a time. They say a case has been opened and provide a reference number and then at a later date say the reference is invalid and the case is closed. They randomly reply to emails in Spanish but sometimes in English.They could not care less about the lost bag and are clearly trying to scam us out of taking responsibility of our lost bag. All in all a very very stressful experience and the worst airline on this planet. AVOID for your own sanity. | 1 |
Vueling | Vueling lost our luggage along with the rest of the aircraft's hold luggage on 04/09/2022 on a Barcelona to Catania flight.I created a PIR that day and gave my accommodation address for the next few days along with my mobile number and email address.I called Vueling everyday for 5 days and each day they were unable to give a location of the bag reliably. Some call centre staff would say that the luggage had not been found, some would say that it was in Catania airport and some would just hang up.The phone staff are awful, incredibly rude and constantly making things up and getting details of the case wrong.On the 4th day I changed the delivery address to be the next place we were staying, this was confrmed by Vueling over the phone and via email. They also promised multiple times that I would receive a phone call before any courier attempted to collect the bag.On the 5th day we decided to go and collect the luggage at Catania airport as we had found out that the bags were there from the airport helpline, Vueling still said that they were still searching.I successfully collected my bag but a taxi driver had collected my partner's bag and driven it halfway to our previous accommodation. This is in contrast to the Vueling call centre who maintained that the bag was still lost and we would receive a text and a call before the bag was collected.The airport staff called the driver and he brough the bag back. This was on 09/09/2022, 5 days after the bags had been lost. At this point Vueling still thought the bags were lost.When I got home I contacted my insurer to get reimbursed for the expenses I incured due to 5 days withouht luggage. To progress the claim I need an email from Vueling confirming the dates that the bags were lost and the date they were returned to me. I initially requested this proof from Vueling over the phone on 26/10/2022 when the call centre staff said they would send an email. I never received an email.I called again on 14/11/2022, I received an email on 15/11/2022 which contained the PIR for a different bag and incorrect collection information, it stated that the bag was delivered to me on 06/09/2022, which is completely untrue. I called again on 16/11/2022 and emailed to ask for a corrected email. This was again not sent so I called again on 21/11/2022, when another email was sent to me, this was also incorrect, the date the bag was lost was stated to be when actually it was 04/09/2022. The call center employee on 21/11/2022 also initially told me that my luggage was still lost This level of incompetance is absolutely shocking! I am concerned that Vueling have no records of my lost bag and are just making it up as they go along. I would never fly with them again, they are rude and completely useless.It is now 23/11/2022 and I am yet to receive an email stating that my luggage was lost on 04/09/2022 and returned to me on 09/09/2022, Twitter chats, 3 ignored emails and 10+ phone calls and I am still not able to give my insurer the information they are asking for.Completely unacceptable, avoid! | 1 |
Vueling | Vueling lost our luggage for three days, three months ago. We are owed 300 euro total (two bags were lost) and they won't transfer the money. I have been in touch almost every week since, and I keep getting automated messages saying 'it's in the process', or 'there was a problem with the financial department'. They don't have a number you can call either. Every time I get through to customer service they say they can't help and to email. The most frustrating company I have EVER had the displeasure of associating myself with. If they weren't going to compensate us we should have been warned. DON"T FLY WITH VUELING. | 1 |
Vueling | Vueling lost the bag with all my kite surf equipment. After one month, they had still not found the bad. Every time I called they told me that they are searching for it (...sure) and that the search can take up to 2 years. No compensation is planned.Thanks Vueling. | 1 |
Vueling | Vueling made scamming passengers their core business now. Forcing you to pay 60euro extra for your hand luggage.Never again this trickster company. | 1 |
Vueling | Vueling made us pay for our luggage even though it fitted the measurements perfectly, we made sure of that before we left. We had a small carry on trolley and as soon as they scanned our tickets they told us it was to big. They would not measure it to check or explain why other people with backpacks a lot larger than our trolley were aloud to pass without paying extra. After several minutes of politely asking them to please just properly measure the trolly they told us: you pay or you stay. This is the way this airline makes money which is really sad. On top of everything they made us check in the bag while there was more than enough room to store it under the seat in front of us or in the overhead compartments, the flight wasn't even full. Overall a very bad experience. Customer service to lodge a complaint was not helpfuss at all either. | 1 |
Vueling | Vueling make it impossible to contact any of their representatives to discuss complaints/issues. I have been promised a refund and contact via email but have received nothing. I have emailed using their website, I have received no reply. Their contact phone number has not offered the option of talking to any representative and has not provided me with the specific information to resolve my issue. This means that I cannot get the refund to which I'm entitled and I can only conclude that their inadequate customer service is designed to do this. I will not fly Vueling again and would advise others not to do so. | 1 |
Vueling | Vueling managed to lose both our suitcases, as well as 50% of the other passengers on board. Apparently, they just forgot to load an entire truck's worth of luggage. Mistakes happen, it's how the company responds which defines them. Well, Vueling responds like they couldn't care less about you.I'll keep it short because the full story is long-winded; they left us all at the destination with no explanation of where our luggage was. They did, in fact, know exactly what had happened, but decided they'd rather withhold the information from us - to save face, presumably. It took 5 days before we finally got our luggage back, all the while Vueling would tell us nothing. It was only when we received an email from the airport, telling us it had arrived, that we knew to pick it up.We, of course, had to purchase toiletries and clothes during this time, and Vueling's customer's service team said they'll reimburse for such expenses. So we made sure to keep hold of receipts. Flash forward to arriving home and filing a claim for this, Vueling decided to dishonorably wriggle their way out of this by claiming we didn't have the original luggage tag receipt. We had a full page report from the baggage claim process, with our passport info, flight details, and baggage tag information. Basically everything they would possibly need to verify us in their system. But no, Vueling could not care less about honoring their mistakes and reimbursing customers, instead choosing to shunt us with the bluntest customers service response, tantamount to 'computer says no'. To be clear, they are legally bound by the Montreal Convention to reimburse us for this, but presumably, most passengers, including us, don't have time to pursue further legal action. Therefore this is their cheapest, most effective response.Stay away from this company. This was the final straw for us, but we have had other bad experiences flying with them. They are cheap for a reason and deserve to wither into bankruptcy. The fewer companies of this caliber, the better. | 1 |
Vueling | Vueling may have the worst customer service of any airline. I booked my flight incredibly carefully at Vueling.com, only to arrive at a confirmation page that had me flying on a totally different route than I had selected with a totally different time (like completely different origin and destination city and not even the same day). There was clearly a glitch with the booking, and I tried to contact Vueling call center only to find it closed. When I called back a few hours later and their call center was open, they refused to cancel or refund my reservation since "no website incident was documented" and since it had been more than 2 hours since I booked the flight. They did not care that their call center was closed which made it impossible to reach them within 2 hours of booking online. I am now out about 100 Euros because of a stupid glitch on Vueling's website which they refuse to acknowledge or offer support around. They claim I had to contact them within 2 hours of the booking (a ridiculously short window of time) despite the fact that their call center was closed within the 2 hour window. The only "solution" they offer you is to file a complaint on their website, which is literally a chat bot. If the situation weren't so unethical and clearly just an attempt for a company to rip off a customer, it might actually be somewhat comical at how bad they are at addressing even the most basic of mistakes. | 1 |
Vueling | Vueling must have the lowest Trustpilot score in the airline industry for a good reason.They cancelled my flight, booked me on another flight (at a time I can't make) and I cannot change this or get a refund. Their voice prompt or chatbots just kill your request. So frustrating! | 1 |
Vueling | Vueling offers very little seat space, even when compared with other low-cost airlines.It is almost impossible to fly with them on flights longer than 1 hour. | 2 |
Vueling | Vueling refuse to refund our tickets or issue a credit. We couldn't travel because of our country Covid restrictions. What they are doing is FRAUDULENT. Never book with them. The worst airline, I've ever used. | 1 |
Vueling | Vueling refused to refund the money I paid them for four flights because of Covid 19. First, they said they would process my request for a refund, and then they declined me a refund. We pay in advance in good faith so this is entirely unacceptable. | 1 |
Vueling | Vueling reported after landing that no bags were loaded onto the plane in Florence. Same for flight 6206, the previous flight that day. They claimed a wind incident at the airport. They claimed an overloaded flight, half the seats on A319 were empty. We filled out the requisite forms at the British Airways desk in Gatwick (they partner with Vueling and BA has the only terminal office for Vueling). The BA agent agreed that Vueling is horrible. Received one text message acknowledging our PIR number. Checking online shows that they are searching for our bags. Calling in to Vueling is a horrible experience. I could only find a human by mistake on the phone tree. The agent was the worst I have ever encountered. She would only tell me that the bags were not found yet. No bags loaded at the Florence airport and they don't know where they are? She told me that she could not connect me to a supervisor. She would not pass our case or contact info to a supervisor. A complete stonewall job. 2 days and no bags, no news. | 1 |
Vueling | Vueling reviewI went for a trip from Billund - Denmark to Malaga - Spain. To start with the flight was delayed which is unfortunately but so be it. Secondly I paid 100 euros to be seated in the front row (1F) to find out that I had been moved to the 12th row. 100 Euros!! When asked if I wanted anything from the troller, I had to pay 4 euros for a beer even though they moved me 11 rows back. The fact that they have the oddassety to ask for a 4 euro payment after a stunt like that is disturbing to me. Even though it was disappointing I wanted to pay the 4 euros but their payment terminal was currently out of order. One of two toilets on the plain was more or less unavailable during the whole flight which means that only one toilet was available for 120 passengers on an almost 5 hour flight - my bladder hurts. Also I did not get priority boarding which I also paid extra for. The experience was truly disappointing and I would not recommend this flight company to anyone. The stewards and stewardesses was rude and effortless. Please stay away. Even Ryanair is better. | 1 |
Vueling | Vueling says you can correct a misspelling on your booking free of charge but when I try to change it online it charges me 50 Euros. I cannot get through to anybody using their customer service number. Awful customer service - number provides automated service only - impossible to reach a person for help. | 1 |
Vueling | Vueling sells more tickets than there are seats on a flight. Unless you check in online, they make you wait for somebody not to show up, and it doesn't matter if you purchased your ticket way in advance! Why not check in online, then?Apparently, they don't allow checking in online for some nationalities. As a holder of a Ukrainian passport with no travel restrictions to the EU, they still didn't allow me to check in online. Are all Ukrainians criminals, dear Vueling? The bottom line is that if you need to check some documents, you can ask to print the boarding pass at the check-in desk, like other normal low-cost airlines do.I was at their check-in desk first! But they didn't check me in and made me stand next to the queue, waiting for all the other people to check in their luggage. It was so embarrassing and humiliating to stand there, hoping that some of the "proper" customers wouldn't show up. After the queue was gone, they still didn't want to check me in. There was a pair of travelers who were checked in first (although they came after me) because it's more profitable to have two people than one.I finally got on board, but I'm afraid that I may get stuck abroad on my way back home because Vueling only cares about money.I will NEVER USE Vueling again and will do my best to share this story with everyone I know and online. | 1 |
Vueling | Vueling takes the honours as possibly the worst airline I've ever had the misfortune to use. Staff are incredibly rude and unhelpful. Barcelona airport also seems to be staffed by the same ignorant people. My husband was booked a wheelchair as his mobility is poor. It never arrived. We had to trek a long way to the assigned gate. He was almost collapsing and I saw an airline staff member pushing an empty wheelchair at the airport I asked if he could have it but was refused. Worse was to come. We'd lost sight of my daughter and her boyfriend who we were travelling with. On boarding the plane I noted they weren't there and asked one of vueling's stewardesses to put out a call for them. She refused saying their equipment was down despite me saying I was concerned. They couldn't have cared less and my daughter and her bf missed the flight along with a dozen others who'd been held up in passport control. Makes one appreciate the kind and caring staff at other airports and airlines. Never ever again will I use Vueling. | 1 |
Vueling | Vueling took my money for a direct flight to Granada, then cancelled the flight and offered me an indirect option via Barcelona necessitating a 6 hour journey rather than a 3 hour one. I was only going for a short break and clearly this was not acceptable to me , so I was absolutely flabbergasted when I realised they were not going to give me the option of cancelling so I could book a direct flight with another airline. I opened up a dialogue with their customer complaints line but they simply cloaked their intransigence with empty phrases about their commitment to customer service. I will never book a Vueling flight again, and I would advise the same to other customers, particularly in light of the other extremely negative opinions other customers have expressed on this website. | 1 |
Vueling | Vueling used to be such a nice airline now they are the absolute worst. Every step of the process feels like I'm being scammed. I just tried to buy a ticket (through the Bizum option) and the payment process failed so I went to book again and now all of a sudden that same flight is 30€ more expensive. So I'm like, fine, whatever I'll just pay it and set up the booking and hold on, now the checked luggage that originally was going to be 80€ is now 147€! What is this? And good luck trying to contact them in any way, there's no way to speak to a person. I feel like airlines have ruined the travel experience by trying to extract every cent they can from you.Edit: thanks for that useless response. I already tried contacting you on Instagram and got the same BS about dynamic pricing. | 1 |
Vueling | Vueling works when everything is normal. But they cancelled all planes ahead of a strike , and then will not compensate. And NO possiblity for contact to customer service. That is super arrogant and bad. Such behavior is not OK. | 1 |
Vueling | Vueling your are the worst airline, no worst mode of transportation, to ever exist. I would be more likely to walk on water than to ever fly or even sort of consider flying with Vueling again. Vueling is complete trash | 1 |
Vueling | Vueling your customer service's *MANAGER* at Paris CDG T3 *insulted us*, blamed us and threatened to call the Police when we claimed a simple accommodation for the 48 hours delayed flight. You are a disgrace to any service oriented flight company. They didn't even issue any SR (claim case) number to any of us.People were left to solve their own problems. SAS solved our issue within a few minutes by offering a flight on the same day, in a polite manner and understood the emergency of the situation. | 1 |
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