Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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Turkish Airlines | Vienna to San Francisco via Istanbul. Flight experience was ok and satisfying. Customer complaints handling a disaster. TK did not credit status miles as on the ticket. But no way to get an answer why. All online contacts tried. Autogenerated answers, refusal to accept messages in language of home page. Refusal of message because form not filled completely (no miles and smiles number, we cannot deal with your message). And last "You may contact with related Airlines customer service for the transactions". All from email accounts that would not accept answers. My take is clear: TK does knowingly produce wrong and misleading information on tickets, and laugh at customers asking for remedy for non provided services. Hence, neither me nor any company member I have to authorize will fly TK from now on. | 5 |
Grupo AirFrance-KLM | Vienna to San Francisco via Paris CDG. Never a problem with Air France, no matter what the stereotypes are out there. Far better than the other "heritage" airlines plying Europe / Atlantic routes, at least in my experience. Very good service onboard in general. Concerned, professional crews (though probably helps if you speak French). Far better service than anyone else with food, drink, entertainment (long flights). I actually had something on one AF flight last year that I thought was worthy of a restaurant. Their longhaul premium economy product is a godsend for those whose workplaces that won't pay for business class. Roughly equivalent seat-wise to what you'd find in a North American first-class seat (not lie-flat, but decent space for legs and shoulders). If you have enough time, CDG is a good change of plane space. Lots of places to stretch out, relax, restaurants, etc. Good AF clubs. CDG can be good or bad, depending on where you're going. If you have to connect from a regional affiliate (HOP), it's a trek to any of the mainline departures halls. Ground staff are a bit harried, although not rude. Just not up to the cabin crew standards. | 8 |
Grupo AirFrance-KLM | Vienna to Sao Paulo via Amsterdam. The new lounge at Schiphol is excellent with plenty of space to choose from and drink and food options are plenty, fresh and the area is well kept by smiling and helpful staff. Boarding was well organised with priorities well taken care of. After boarding cabin crew make you feel comfortable. Pre departure drinks were offered and the flight attendant offered to prepare my favourite cocktail. Menus, very nice amenity kits and warm towels distributed. After take-off, more drinks and warm salted almonds were served. In flight entertainment options are varied. A delicious lunch followed with two choices of appetisers, three choises of main dishes, dessert and cheese. A mid flight snack was seved and yet a light meal before landing completed a no non sense catering experience. Quantity and quality were both outstanding and presented by attentive cabin crew. One point that deserves KLM attention is their long haul product is the seat, while on short haul it offers a good seat pitch and recline, their long haul product needs an update urgently. The seat is too narrow limiting the choice of a good sleeping position even though it stretches to a full horizontal position, space for the feet is minimal and if you need to go to the toilet, you will have to jump over your neighbours legs, most airlines are now offering seats in a staggering position to avoid this. Alll in all KLM offers a very good product and special kudos to their great staff. | 8 |
Eurowings | Vienna to Stansted via Cologne. I read many reviews of Eurowings on this website which filled me with dread when I knew I was flying with them for the first time. Could this airline be as bad as Ryanair? My experience was anything but, they were punctual, crew were brilliant, bags on the belt when we got through to reclaim. I would use Eurowings again. | 10 |
Turkish Airlines | Vienna to Tashkent via Istanbul in Economy. Excellent travel experience. All flights boarded early and left/arrived on time or early. Excellent entertainment offering and generous food service (a warm meal in economy on a 2 ½ hour flight). Found the seat pitch to be fine on both Boeing 787 and A330 - am 180cm tall. Crew taking care to ensure that all passengers were wearing their face masks at all times as well as regularly cleaning and monitoring the lavatories. Transfer in Istanbul relatively seamless. Highly recommended. | 9 |
Wizz Air | Vienna to Tel Aviv. This morning we got to the airport 2.5 hours before our flight. The check in took almost an hour and we got to the gate at the last minute. My daughter walked in front of us and got to the gate around 1.5 minutes before us and when we arrived the attendant close the gate and didn't give us to get on flight. We saw our daughter on the bus and explained the situation but she just told us that the gate is closed and we missed the flight. After few minutes we found out that there are more passengers that didn't make it. The flight was delayed because they took off the suitcases. We tried to talk to the supervisor but he didn't care and told us that they already gave our seats. I begged him to help us but they just said we were late. There is no representative of wizz air in the airport to help the customer! They don't care of their customers. | 1 |
Vueling | Vienna to Venice. Low cost but lovely aircraft and staff. All is good, and very nice. See you next time Vueling Airlines. Fantastic and great journey with Vueling Airlines. | 8 |
Iberia | Vigo-MAD-JFK. Still waiting for my luggage to arrive in NYC. The food was beyond terrible - they served some awful pasta with a white gloopy cold sauce. When I couldn't eat that they brought the so-called hamburger. Absolutely disgusting. The airline personnel is as always more interested in talking among themselves than serving. The whole experience is deficient. Why fly them? The connections w/in Spain make it cost efficient. But I am going to rethink this. Business Plus has better seating: not much else. | 3 |
Ryanair | Viktoria from customer service super helpful! Didn't get to say bye as my phone reloaded. Hope this review finds you well 😊 | 5 |
Grupo IAG | Vile company cost me thousands of pounds cancelling my return flights for me and my elder mother leaving us stranded in the United States after my wedding. I missed three days of work. Had to pay £100 in parking fees and had to pay out for accommodation as they couldn't get us on a new flight until three days later. They said there was a problem with the plane. They admitted it was their fault on email. Then ghosted me for months to then 9months later tell me it was the airports fault and I would not be getting any compensation. We fly to the US multiple times a year no longer with this company that does not care about their customers. | 1 |
SAS | Vilnius to Copenhagen. The expected departure time for this flight was 15:00, however at 14:55 there was no evidence that this was going to happen. The monitor at the departure gate wrote "New information at 15:00. Expected departure 15:00". I don't know what this means in English, but fact is there was no SAS flight. No information was given. At 15:35 someone came up and annouced (only in Lithuanian) that the flight was delayed. I don't understand Lithuanian, so had no idea. I then asked a security worker in the airport about where the Information desk or Service Desk was located, only to be told that no such thing exists in Vilnius Airport. I would have to leave the departure zone, then come back. I decided to do just that, left departure zone and went straight to the SAS / Star Alliance office to ask what was going on about my flight to Copenhagen. The woman behind the desk then told me the flight was delayed, but that was all she knew. What an impressing service. I then tried to call SAS in Copenhagen only to learn that SAS customer service have no information about current flight operations. However, travelling on SAS Plus, I anticipated that I would have access to the business lounge in Vilnius Airport. This turned out to be untrue. As the only carrier in Star Alliance, only SAS business customers are not entitled entry to the business lounge even if SAS sell their business tickets with the understanding that you can access the business lounges. Finally boarded the flight two hours and 15 minutes after planned departure and got my seat in row 3 in the extremely cramped CRJ900 aircraft. Food served was actually OK, only later to see that deserts were one month over expiry date! Bottom line is that I fly SAS around 28-30 times per year, and even if they leased out the Vilnius-Copenhagen route to Air Nostrum and CityJet, it still states SAS on the airline ticket. Fact is, that I have had 6 cancellations and 5 major delays the past 7 months. SAS used to be a quality airline, and had a world known brand for service and punctuality, but how times have changed. To me SAS is now no better than low-cost airlines, and the quality and punctuality is long gone in the race towards being cheap which SAS is not. Other airlines in the Star Alliance are way better than SAS. Even flying SAS Plus is like flying cattle class. I have booked my final ticket with SAS, and will never come back. | 1 |
Wizz Air | Vilnius to Luton. Just a horrible company. They purposefully create problems for their customers in attempt to rip them off, getting out of it by having some language in the small print. One such behaviour is closing online check-in before you fly and then charging totally unrealistic charges at the airport. I saw so many other people get caught out too. Other horrible behaviour involves purposefully seating you apart when seats together are available in attempt to get you to pay for the privilege. Again no other airline functions this way, with the simple objective of catching you out as many times as possible. I have complained the the aviation authority as I don't think it should be allowed. | 1 |
Wizz Air | Vilnius to Luton. We fly regularly and often with Wizz. On this occasion we had terrible experience. On flight from Vilnius, we checked in our extra luggage and proceeded to the gate. Once there Wizz staff told us we are not allowed to take our hand luggage on board as we haven't purchased priority. Which we knew, but hand luggage gets collected outside airplane. She was claiming that we had to leave it with our checked in luggage, which wasn't the case, as lady at check in desk asked us to proceed with hand luggage. Therefore we had to pay €25 per each hand luggage in order to board. Very dissapointed, as we fly a lot and perfectly know rules. | 1 |
Wizz Air | Vilnius to Memmingen with Wizz Air. We travelled as a group of four and had problems printing out our boarding passes (not the airlines fault). At check in we explained our problem to the check in agent and he was very kind and checked us in without charging a fee (normaly 35 Euro). The flight itself was nice. Brand new A320, legroom was ok (I am 1.86cm tall) better than Ryanair. Flight departed on time and landed 20 minutes ahead of schedule in Memmingen. Crew members were very friendly and helpful. Like every no frills airline their weak point is, if you have a problem and need assistence. Originally we also booked the outgoing flight with WizzAir but due to a traffic jam we missed the flight. We tried hard to reach the callcenter of WizzAir from Austria and Germany but without success. So bottomline for me WizzAir is a decent airline for fligths within Europe but you have to be aware of the fact that it is a no frills airline and you pay for every extra - on the ground and on board. | 6 |
Wizz Air | Vilnius to Rome Fuimicino. Boarding in Vilnius was quite messy, all passengers have been checked at gate and after this they had to wait on stairs for quite a long time, even those who had bought Priority pass - so actually there's no reason to buy it. The plane was located quite far from terminal building but we weren't taken there by bus, we had to go on foot. The aircraft is very cramped, the flight was fully booked and there wasn't enough place for hand luggage onboard so many passengers had to put it under the front seat which is not comfortable at all. However, all aforementioned is quite acceptable for a low-cost carrier. But after take-off it became extremely hot and it was very difficult to breathe, almost all passengers continued coughing during the whole flight - I suppose there were some issues with air conditioning? Nevertheless, the cabin crew was great, takeoff and landing very smooth, and the schedule has been followed to very punctually. But I find the issue with air conditioning absolutely unacceptable. | 5 |
Lufthansa | Vilnius to Singapore via Frankfurt. Flight crew are very professional. I really got all their attention and help. One of the best experiences so far. Touch screen TVs are very old. It was extremely annoying to use them. Moreover, it may bother the person sitting in front of you (or you may be the one who is bothered). I was sitting near to this woman who was playing Solitare on her screen and the man in front of her could not just relax watching the movie because of the constant poking to his seat. It even led to some tiny conflict in the end. People who like to enjoy alcohol during their flight, should definitely consider these airlines over the other ones, since they are serving alcohol drinks like beer, wine, cocktails on international flights for free. However, I found it the only difference in comparison to slightly cheaper airlines in regards to what you get on board for the price paid. | 7 |
EasyJet | Vindictive staff who can't wait to throw you off a plane.Imagine boarding a flight numerous times with the same bag and suddenly being told, even when cabin bag allowances haven't changed, that it will need to go in the hold for a fee. Imagine being at the end of a 6 week month and knowing your business will refuse to cover that fee and paying it anyway. Imagine apologising for an ill judged remark you made halfway down the tunnel 5 times and being told that "you're going to have to learn the hard way" and "if I was related to you I would be ashamed". I get that certain people shouldn't board planes: drunk vile, violent individuals usually. Not: sarcastic grumpy overworked and underpaid people on work trips.I'll admit that I'm the latter, but the conflict resolution was nowhere, with the best will in the world on my side. | 1 |
EasyJet | Virtual chat very unhelpful | 1 |
EasyJet | Visit France on a regular basis and have done for years always with EasyJet/Bristol Airport, service always excellent except for last trip 7/1/2025. Because of very bad communications between EasyJet/ Bristol Airport, we missed our flight and had to re-book on a later afternoon flight at an extra cost of £220. Arrived at Airport 7am, information board ( Gate no ) no information, EasyJet App, faulty, still the same 10 hours later when we left. EasyJet rep said board fault Airport fault, EasyJet App fault, all day, total lack of communications . EasyJet reps equally confused regarding flight departure and gate info. A routine trip was confusing, frustrating and very expensive. Although seasoned travels at 81 and 75 respectively, it was a long bad day. Communication at its worst, not happy. _ | 1 |
Grupo IAG | Visited Heathrow terminal 5 today for a drop off. The lady on duty near Zone A at 10.30 was an insult to good customer service.She had a bored disinterested look and was blatantly rude to my cousin who had a simple question. The lady on duty at Zone F was only marginally better. I understand it's a stressful time, but if they hate the job so much, as they appear to, why don't they look elsewhere? | 1 |
Norwegian | Visiting Norway with Norwegian airline? Big mistake.My flight was delayed and cancelled, 6 hours spent at the airport, 2 hours next day on customer support lines, vacation cancelled.No compensation, because by the time the plane finally arrived to Berlin, the airport was already closing for the night. And they call that "extraordinary circumstances". Well, I guess it was extraordinary late that day, not 1-2 hours late as usual.Looks like Norwegian is the worst European airline, this is really something. | 1 |
Vueling | Vlucht voor 4 personen geboekt a 78eu pp. Er zat 1 foutje in de achternaam.Naamswijziging ter plekke? 192 euro! Nieuw kaartje? 210 euro!Was het vliegtuig helemaal vol? Nee, 8 lege stoelen!Prima dat je moet betalen voor een naamswijziging, maar 192 euro op een ticket van 78eu is belachelijk!!Vervolgens met Vueling contact opgenomen, krijg je dit is antwoord "Robert, please note that you can find more information about the fares for the additional services of the flight at the following link: vueling-services/supplementary-service-rates?Currency=EUR. Regards." | 1 |
EasyJet | Void at any cost. They charge you for carry on luggage,48euro, staff are rude and flights often are delayed. Never again flying with this airline. Will make you pay twice fir luggage if you have connecting flight with them | 1 |
Wizz Air | Vol aller/retour Paris - HongrieAvion retardé d'une heure à l'aller et retardé au retour, sans excuse à chaque fois !!Le pire, c'était au retour : avec le même sac cabine qui répond aux exigences (Cabaia M), ils m'ont regardé et ont décidé de me faire payer 70€ en supplément car la poignée dépassait de la taille réglementaire. C'était soit je payais, soit ils appelaient la sécurité et je ne partais pas… Des personnes avant moi avec le même sac sont passées sans rien payer… Quelqu'un m'a dit après qu'ils devaient faire payer un minimum.Du vol pur et simple, et vous n'avez rien le droit de dire.——-Round-trip flightParis - HungaryPlane delayed by an hour on the way there and delayed on the way back, with no excuse each time!!The worst was on the return flight: with the same cabin bag that meets the requirements (Cabaia M), they looked at me and decided to charge me 70€ extra because the handle exceeded the allowed size. It was either I paid, or they called security and I couldn't board… People before me with the same bag passed without paying anything… Someone told me afterward that they had to charge a minimum.Pure extortion, and you have no right to say anything. | 1 |
Lufthansa | Voleurs ! Thieves!They steal your luggage, and you will never ever get the refund! Their customer service doesn't help. It's the worst company ever created by the human race! | 1 |
EasyJet | Voli in ritarfo sia all'andata che al ritorno, file interminabili all'imbarco. Compagnia totalmente inaffidabile.Non volero' mai piu' EasyJet ! | 1 |
Grupo IAG | Volo Londra Heathrow Milan. Never had a so bad experience and treated bad by an air company. Arrived at Heathrow 2 hours before my flight for Milan with my wife daughter 2 years old a son 6 months. Went directly without row to the check in and a lazy employee of the British airways took nearly 40 minutes to check me two luggage's , then at the airport check control they controllers were super slow and opened and checked every bag we had on a slow motion way and we begged them that we would loose the flight and as said arrived at the gate at 12.28 with flight at 12.40 . Gate closed.But here starts the best part; the employee at the gate told us to don't worry that we could catch the next plane and brought us at the customer service . We started talking at 12.35 to the customer service that was unable to solve the problem in a short time due to phone lines!!!!! The employee was totally not skilled I complained as I had a child of 6 months and another of 2 years that had to feed. Etc etc …at certain point came out a manager that told us that it was our fault that we lost the plane so they have to charge us for the next flight. I explained all the situation that was becoming ridiculous the manager was not polite a t all not understating our frustration it was now 1350 pm and still no news.Then with our complains arising another manager came out starting to shout and saying she would call the police then blackmailing us saying that for now reason we could take a BA PLANE without no understanding for the ridiculous situation. At the end we had to pay an extra charge of £900 to be able to catch the 15.00 flight to Milan for me my with and the babies and they were able to give us the tickets only at 2.20 after 1.30 half from the request. The manager insulted us using an abuse of power , scaring us and saying that we should be ashame for our behavior on arriving at 10.4o for a European flight departing at 12.40 .Very easy Behavior frightening a family with two babies ….and letting paying an extra charge of £ 900 pounds !!!! Never had around the world such a bad experience neither in the poorest and old airports. So without a real guilt I was treated horribly by the BA EMPLOYEES , security checks totally inadequate with the standards arrived home in night time with an extra charge Equal nearly to a month of salary.Never again will take a BA flight will try to avoid it in any way, and I truly reccomend to all travelers DONT GET INVOLVED WITH BRITISH AIRWAYS. | 1 |
Eurowings | Volo in ritardo e supplemento di 50eur X piccolo trolley a mano.... Una mezza truffa, pensi di risparmiare e alla fine spendi di più | 2 |
Lufthansa | Voluntarily, I will never choose this airline again. Here are the reasons why: - one meal on a 10.30 hours long flight - you need to pay for everything, exceptions is water and coca cola - extremely poor service and by that I mean, stewardesses gave us a glass of water like 5 times during such a long flight - no buttons nor possibility to call steward during whole flight - extreme cold, they were just crazy with air-conditioning and of course there is no ventilation which you can adjust - bought internet onboard so I can work, steward told me that there is no internet at all - why offer it on website if you don’t have this options? I wanted to upgrade my class, there is no possibility to do that neither get proper information about possibilities to do upgrade. | 2 |
Turkish Airlines | Volé con ellos desde Valencia a Riad.All subir al segundo avión en Estambul me dijeron que tenia que dejar la maleta fuera, porque el avión estaba lleno y no hay espacio para todo el equipaje de mano.Deje la maleta y me dieron un recibo.Al recoger la maleta en destino, estaba dañada, pero no se hicieron responsables porque el recibo que te dan en estas circumstancias dice que su responsabilidad por daños es limitada,Vamos una completa estafa. Te obligan a dejar la maleta en sus manos y luego no se hacen responsables.Hace 7 semanas que envié una reclamación y aun no se nada de ellos.I flew with them from Valencia to Riyadh.When I got on the second plane in Istanbul they told me that I had to leave my suitcase outside, because the plane was full and there was no room for all the hand luggage.I left the suitcase and they gave me a receipt.When you picked up the suitcase at the destination, it was damaged, but they were not responsible because the receipt they give you in these circumstances says that their liability for damages is limited,We are a complete scam. They force you to leave the suitcase in their hands and then they are not responsible.It's been 7 weeks since I sent a claim and I still haven't heard from them. | 1 |
Grupo IAG | Vorig jaar had ik een retour ticket gekocht via FlyLevel voor maar liefst 149 euro.Vanwege corona was de vlucht gecancelled, wat logisch is. Alleen wat mij echt heel erg tegenvalt is dat ze nooit een refund of voucher hebben gegeven. Dit noem ik scam en ik heb ze vaak genoeg proberen te bereiken.Ik stap morgen naar de politie toe om er serieus werk van te maken. Ik heb ze namelijk genoeg kansen gegeven en lang genoeg gewacht.Last year I bought a return ticket via FlyLevel for no less than 149 euros.Because of corona the flight was cancelled, which is logical. Only what really disappointed me is that they never gave me a refund or voucher. This is what I call scam and I have tried to reach them often. They are unreachable.I will go to the police tomorrow to do something about this, because I have given them enough chances and I've waited long enough. | 1 |
Jet2.com | Voucher I received for a recent flight wasn't valid for my next flight. I tried speaking to support as I met requirements for it (it was a return flight and booked within expiry date) and had a reply saying I would be contacted on WhatsApp within working days / hours. By this time I was told it was over 24 hours since I booked my new flight so the voucher couldn't be applied. Quite silly and a waste of time. | 2 |
Ryanair | Voucher instead of refund, but accepted claim for refund five weeks earlier | 1 |
Ryanair | Voucher received instead of a full refund for my cancelled flight! How is this even allowed?! | 1 |
Iberia | Voucher scam: My March 2020 flight was cancelled by Iberia for the reason we all know, they sent me a voucher which I later tried to use in June 2020, but when I was confirming the flight booking "an error occured", the flight was not booked but the voucher credit disappeared. I have called them multiple times, and they always agreed with me that they could see in the system that my booking did not go through and they would refund the amount back on the voucher, and that a manager would deal with it blah blah. It's almost been a year now, the voucher will expire with my money gone and I will never book with them again, I recommend the same to everyone seeing how the refuse to resolve any issues and keep our money. This airline used to have a good reputation in Spain and I've received much better customer service with the low cost ones. | 1 |
Vueling | Voyage que j' ai du annuler car impossible de contacter d une autre manière le service client raison familiale ma belle mère hospitalisé e d urgence ne pouvant donc pas profiter pleinement de mon cadeau pour mes 50 ans remboursé de 32 euros pour un voyage de plus de 1500 euros lamentable lamentable *INTERDIT* car en effet les billets d avion ont été vendus à qq un d autre et les chambres très certainement reloué es....last minute nom innaproprie pour cette société je n en resterait pas là et vais contacter les associations. De consommateursLastminute - Refund - Notice of cancelled trip and minimalist refund Lastminute - Following hospitalization in the family cancellation trip LastminuteTrip that I had to cancel because impossible to contact in another way the customer service family reason my mother-in-law hospitalized e of urgency thus not being able to benefit fully from my gift for my 50 years refunded of 32 euros for a voyage of more than 1500 euros lamentable lamentable thief because indeed the plane tickets were sold to qq one of other and the rooms very certainly re-rented es....last minute name innaproprie for this company I would not remain there and will contact the associations Of consumers | 1 |
Vueling | Vueling ! Amsterdam-ValenciaTerrible experience!Low cost booking means you must pay all separately,chair, the hand baggage 🧳 doesn't exist because they charge extra fees for normally small (hand baggage trolley)miniature!no more than 5 kilosAfter paying 60€ I wanted to take the small suitcase in the cabin like others passengers.But the arrogant guy at the desk refused and aggressively threatened to make me miss the flight if I didn't give it to him to carry in the checked luggage,I was carrying fragile presents ðŸŽBut intimidated I accepted to do it.But I think it's unacceptable that someone can decide if you get the flight or not for that reason!People be careful read well all the small letters they try to keep money from you doesn't matter how!!A few weeks ego I booked a flight from Buenos Aires to Amsterdam for my son and I never read anywhere that I had to pay the meal separately!It is assumed that on flights of more than 14 hours this was included as is normal in other companies!But not in Vueling !Conclusión my son spent almost 24 hours without food!And it wasn't a cheap flight either!!!very very disappointed!!!! | 1 |
Vueling | Vueling (the low-cost arm of BA/IB) has to be about the shiftiest airline company around. Two weeks ago, I bought a roundtrip ticket from Paris-Barcelona online. Paid with a US credit card. The site never came back - just the rotating ball.I tried again about an hour later, but was informed that a duplicate booking existed. I checked - my credit card had been debited. No way to find the booking. Vueling was not helpful.A few days later, I got a promo email for them to upsell hotels and rental cars - and my PNR code was listed. I managed to find the booking then.I travel to Barcelona, but on the return, discovered that it was booked for 14 December rather than 14 November. I tried to change it, but they wanted to charge me more than a new ticket.This airline is opaque, sub-standard and a disgrace. My advice is to avoid them. They are way worse than Transavia (AF/KL low-cost) and EasyJet - even worse than RyanAir. And that is pretty bad. | 1 |
Vueling | Vueling = worst customer service ever!I booked a flight on their optima fare with booked seats in row 5 - classified as front row seat. It was important for me to keep my overnight bag which is smaller and lighter than allowed measures (1night only). After I had to take my laptop out it was basically empty. The staff on the ground told me that all passengers in boarding group 3 have to check in their luggage! I disagreed with that rule and found the policy in their website- obviously this rule is nowhere to be found. I have zero influence over my boarding group! I didn't book the cheap fare so this is (again) false information. The ground staff at CDG airport was so unfriendly and lying refusing to justify this reasoning. I will not fly with Vueling again after so many bad experiences.Of course the flight is delayed by 60+ minutes and for the last 20 minutes I've been waiting for my small overnight bag. Still nothing in sight... BAD BAD BAD disappointment in your service AGAIN | 1 |
Vueling | Vueling Airlines [SR_Number: 1-20168965324] - and [SR_Number: 1-20169085034]. They automated all their replies to just say that they apologize and they cannot refund you or help you in anyway. And that it's not their fault because of Covid. Well it's not our fault either, I paid 200euros for my flights and I didn't even ask for a refund, I asked to use that money for flights in the future and they gave me a voucher that expired. I paid for services that I am not getting, what's that called again? THEFT!!! | 1 |
Vueling | Vueling Airlines are the biggest scammers at all times I would definitely not recommend this airline to anyone unless you have to. This is what happened.On friday May 19th I booked a ticket by Corendon flying May the 20th with Vueling from Las Palmas to Amsterdam. When I made the booking on the phone I said to Corendon to book immideately 2 bags, unfortunately Corendon said that they could book only 1 bag, and that I can pay for 1 extra bag on their website or at the airport. So after I had paid for the flight and the 1 bag I recieved a bookingsnumber from Corendon. Now the problem comes, after I wanted to log in with the bookingsnumber on the website from Vueling I got the message that they not recognize that bookingsnumber. It seems that Vueling has a diffrent reference bookings number which I never received I tried is several times......So I decided to call them.....well this was impossible to reach them I called them more as 10 times which didn't worked at all. So I had to deal with it at the airport.On May 20th I was ready to check in and I told that stupid lady from AENA that i need to pay for one bag because I could not do it online, guess what they charged me 100 €uro for 1 bag I got so angy that I almost punshed her. This is absolutely not acceptable this is the biggest rip off at al times big scammers thats what they are, the bag costed more as the whole ticket. I immideately filed a complain letter wich I left at the desk from Iberia.Even 1 star is to much for this scammer airline, and then the attitude from this staff at Las Palmas airport which is far from normalSO DON'T FLY WITH THIS AIRLINE UNLESS YOU HAVE NO OTHER OPTIONS | 1 |
Vueling | Vueling Airlines cancelled VY 3514 last 02 Sept 2022 and only sent an email 30minutes after Scheduled Departure Time of 16:05 to the passengers waiting for this flight at Barcelona Airport. The lack of communication and accountability just amazes me. Isn't it standard for Airline to issue Refund after they cancel a flight, if the passenger doesn't want to go on the rescheduled flight? It's almost one month now and still no Refund nor compensation when Vueling is required under EC 201 / 2004 to refund the money 7 days after the request was made. | 1 |
Vueling | Vueling Airlines cancelled our flight with less than an hour before departure and provided no information, I had to find out about the cancellation via the departure board. There were no airline staff on site until half an hour later, and when they came they barely provided any information. We were told we were to be put on a flight that was supposed to leave at 8.10, we did not get on the plane until 8.45 and did not take off until 11.00 pm. This was an overall nightmare experience where I was basically kept in the dark about anything that was going on. The lack of communication was absolutely absurd and no way to treat customers. | 1 |
Vueling | Vueling Airlines delayed the flight for at least 3 hours, 2 of those hours were inside the plane at Barcelona Airport. They didn't offer us any drink or free food. I asked the manager for a complaint form and she said that they had run out of forms and that they couldn't offer us any other drinks apart from water for free. (no free food no vouchers, when they should have been offered free food because the delay was longer than 1.5 hours). | 1 |
Vueling | Vueling Airlines didn't start boarding until 15 minutes before supposed take off without telling anyone what was the hold up! Took the bags over an hour to come through the conveyer belt, came in three different stages and there was a huge wait between the all three bag drops. We had to pay 50 Euros as we were late to our estimated check in time at the hotel, as our bags did not come through for more than an hour after our flight landed, which was also late. | 1 |
Vueling | Vueling Airlines flight 7828 from Barcelona to London Gatwick. Still delayed with no concrete information. Constantly changing information from staff who have since abandoned gate. Still don't know if and when we will leave. They cancelled the earlier flight and claim that both flights will be accommodated on delayed 19.30 flight 7828. Rumours of unassigned seating. Scrum already developed at gate with no information when we'll leave. Ironically, the gate info sign still says boarding at 18.57. It is currently 19.44. If they had provided proper Information to passengers we could have made alternative arrangements. Airport sweltering with crowd at gate. | 1 |
Vueling | Vueling Airlines flight delayed with no reason. No information given to the passengers. Flight postponed for two days later. No assistance for moving from the hotel to the airport, they moved us to a hotel near Charles de Gaulle Airport, but we had to fly from Orly. Two days of work lost. It was a really bad experience. | 2 |
Vueling | Vueling Airlines flight from Florence to London Gatwick. The seats were broken and there was litter left from the last flight. Poor at communicating when the flight was delayed. We were given a coupon to spend against some food and a drink, but we weren't told anything about what was going on even when information was requested by several passengers. Because our flight was delayed we missed our connection flight from Gatwick. When we tried to get proof of delay flight to claim on our insurance, after 10+ phone calls and 20 emails later we gave up because we got absolutely nowhere and were fobbed off every time. | 1 |
Vueling | Vueling Airlines flight from Paris Orly to Florence began boarding late, while the line grew throughout the terminal. When we finally boarded, we were subjected to another hour, if not more, of waiting before take off. When we asked a flight attendant what was going on, she said we were waiting for late passengers. Last time I checked, airlines did not delay flights and inconvenience their passengers aboard the plane just for a few late passengers. Next, we found out that the real problem was "unbalanced weight on the plane". The flight attendants then proceeded to randomly pick people to move from their seats, to different parts of the plane to "balance the weight of the plane". After take off, we found out that half the passengers that were supposed to be on the same flight as us, we're not let on, due to the "weight of the plane issues". Next, we arrived at our destination only to find out (after more than 20 min of more waiting), that every single bag was left in Paris (where we took off). The employees informed us that we all had to wait in line in the lost and found line and fill out forms for each and every bag that Vueling airlines left behind. The whole process of filling out forms and waiting in line to fill out a lost bag report took us more than hour. We posed questions to the airport employees about why they were left behind, why didn't they tell us sooner, when will we get them here, etc, and all they wouldn't reply in answer to us was "We don't know". The airline has yet to contact us about approximately when the bags will get to us. Never again will I fly with Vueling airline. | 1 |
Vueling | Vueling Airlines flight was overbooked and the leg space was terrible. They lost my luggage and there is no number to call. Had to wait on hold for 45 minutes just to talk to main office. They had no idea luggage status or where it could be. Many other passengers did not get there luggage either. Vueling Airlines lost the luggage or it never got put on the flight from Rome. Unfriendly flight crew as well. | 1 |
Vueling | Vueling Airlines from Edinburgh to Barcelona. Flight out was good, but delayed by 30 mins and nobody told us and no apology for the delay. Cabin crew were nice, waited about 35 mins before the refreshments came round. no duty free. I'm not very tall but seats were cramped and no leg room and uncomfortable seats. Flight back to Edinburgh late in leaving again without explanation, 45 mins before refreshments came. One member of the cabin crew was so rude when we had a problem with our seats, she couldn't care less. Also there was rubbish around seat left from last passengers. | 4 |
Vueling | Vueling Airlines from Florence to Gatwick. The worst flight experience of my life. It was chaos with late boarding, and then on arrival to find no luggage. It doesn't get any worse, and if you have a choice, do not fly Vueling Airlines! | 1 |
Vueling | Vueling Airlines from Gatwick to Rome, Cramped seats, no room to sit comfortably (I am 6ft but the person next to me is 5ft 5 and they couldn't fit their legs in comfortably). Flight delayed by over 3 hours, meaning final landing time in Rome was after 3am. No customer service, inaccurate information given throughout about timing. Flight was over £200.00 return, so not cheap. | 1 |
Vueling | Vueling Airlines from Malaga to Barcelona return. Outbound was a full flight with an off duty crew in uniform seated in the front of the aircraft. Cabin staff service good. My only complaint was during disembarkation, the crew were chatting with their off duty counterparts and ignoring the passengers leave. Return leg was a third full, very pleasant crew and onboard announcements etc. On-line check-in fine. Bar service fine. | 9 |
Vueling | Vueling Airlines from Rome to London Gatwick was a codeshare flight, booked via BA as a return flight on a business trip. Whilst you don't expect vast amounts of room in economy, it's always possible to balance a small laptop on your knees and get some work done. With Vueling there was no chance. There was so little room that you couldn't even extend your table. The man next to me was in so much discomfort with hours knees jammed against the seat in front that he was attempting to put the in flight magazine between his knees and the seat back as padding. Considering this was booked via BA, it feels like you've been cheated as the in flight service is significantly below many of the budget airlines. This is definitely one to avoid. | 2 |
Vueling | Vueling Airlines had double booked 14 seats on our flight. This meant the last 14 passengers to check in did not have a seat on the plane. I had booked my seat on this plane 8 weeks ago. Vueling Airlines told us we had to check in as normal, go through security to the departure gate and hope passengers did not turn up. In the end 4 passengers failed to turn up, so their 4 seats were given to 4 of the 14 people who were on standby. I was lucky and got on the plane. The remaining 10 (very unhappy passengers) were left at the gate. The next flight to Edinburgh was the next day. I don't understand why an airline would treat people like this. Taking people money then shafting them. | 1 |
Vueling | Vueling Airlines have no idea what communication means, we were delayed 6.5 hours. Meant to have flown out of Florence and after 3 hours of waiting were then transported to Pisa where we waited another 3 hours! We were told nothing, no apology given and nothing in the way of food or drink offered. Once onboard and still no apology - they continued to charge for drinks. When I asked the hostess when we might receive an apology and explanation of the 6.5 hour delay, she told me they were in the same boat! (I think she'll find that's her job). When I asked why they were still charging for drinks, she said 'they had to'. | 1 |
Vueling | Vueling Airlines lost my baggage from Rome to Catania. Instead of having a short vacation in Catania, I had to go back and forth to the airport Lost and Baggage counter to check if my baggage has arrived or not. The website that they gave to check the status of my baggage is useless. It doesn't even give you any update. I don't know how these people can sleep due to their lack of attention and concerns on their customers. I am so mad that I had to endure having a pair of shirt and pant for 3 days now. Until now my baggage has no update at all and I am flying to Malta early morning. If I can give a zero rating then I would. | 1 |
Vueling | Vueling Airlines lost our luggage twice. We flew with them from Paris to Ibiza they lost our luggage, and after calling them 4 times they could not tell us where our luggage even was. We had to drive back to the airport to get an answer. We unfortunately had to take them from Ibiza to Madrid then Madrid to Paris. When we first arrived to the airport in Ibiza I asked the women four times if it would be in Newark (after our British Airways flight back) when we arrived, and she assured me every time that it would be sent straight through. In Newark we got the news that our luggage was "delayed again" needless to say it has been over 24 hours that our luggage has still not returned. I asked the women in Newark why this kept happening and all she could say was it's the airline Vueling. I will never fly with them again. | 1 |
Vueling | Vueling Airlines makes it next to impossible to speak to a human by calling their "customer service" help line. They are denying me a refund for a flight that I requested months in advance due to COVID-19. My flight from the United States to Europe was canceled with no alternative flight due to COVID-19, therefore, I will be unable to be on this flight. However, since the flight with Vueling Airlines in Europe has not been canceled yet, they will not issue a refund. I knowingly will not be able to attend my flight in August, and they will not get past their initial pre-set customer service line of "we will have to see the conditions at a later time". Please use your brain and think about each situation differently than reading a teleprompter. Horrendous customer service! | 1 |
Vueling | Vueling Airlines notified us by emails in March 2020 that our return flights to Mallorca in the first week of April 2020 had been cancelled as a consequence of the Covid-19 outbreak. We immediately logged on to our online account and requested that their full cost be refunded back to the credit card from which they had been deducted.As the only confirmation of this refund request that we possessed was a screenshot, it was decided to telephone Customer Services to ensure that this decision had been accurately recorded. In the course of a conversation with Vueling representative Isa on 29 March she confirmed that our refund application was to be processed but that, because of staff shortages, it might take up to eight weeks.As stipulated eight weeks had passed, felt that our patience had run out, particularly bearing in mind that the airline had a legal obligation to refund us within seven days in accordance with articles 5(1)(a) and 8(1)(a) of EC Regulation No.261/2004, so decided to chase it. Numerous attempts to contact the company by telephone came to naught as, after holding for a while, the automated system cut us off.Further emails sent this week to Customer Services and the company CEO (Javier.Sanchez at vueling.com) have been met, almost laughably, with a standard acknowledgement which asks that we telephone their offices if we wish to request a refund! As previously, attempts to contact this company fail with calls being cut off.Whilst appreciating the problems currently besetting the airline industry the facts in this matter are that monies held by Vueling since we booked in January were legally repayable long ago since this is a clear breach of contract with no flights having been provided. | 1 |
Vueling | Vueling Airlines notified us by emails in March 2020 that our return flights to Mallorca in the first week of April 2020 had been cancelled as a consequence of the Covid-19 outbreak. We logged on to our online account and requested that their full cost be refunded back to the credit card from which they had been deducted. As the only confirmation of this refund request that we possessed was a screenshot, it was decided to telephone Customer Services to ensure that this decision had been accurately recorded. In the course of a conversation with Vueling representative Isa on 29 March she confirmed that our refund application was to be processed but that, because of staff shortages, it might take up to eight weeks. As stipulated eight weeks had passed, felt that our patience had run out, particularly bearing in mind that the airline had a legal obligation to refund us within seven days in accordance with articles 5(1)(a) and 8(1)(a) of EC Regulation No.261/2004, so decided to chase it. Numerous attempts to contact the company by telephone came to naught as, after holding for a while, the automated system cut us off. Further emails sent this week to Customer Services and the company CEO have been met with a standard acknowledgement which asks that we telephone their offices if we wish to request a refund. As previously, attempts to contact this company fail with calls being cut off. Whilst appreciating the problems currently besetting the airline industry the facts in this matter are that monies held by Vueling since we booked in January were legally repayable long ago since this is a clear breach of contract with no flights having been provided. | 1 |
Vueling | Vueling Airlines was the worst nightmare. My suitcase didn't arrive to Barcelona. All they gave me after hours of waiting was a small torn paper with the information I gave them, and the last paragraph saying that they don't take any responsibility. When I ask them what are my rights, they simply said we will look for your suitcase. Aftet 3 nights I return to the airport, they were totally unfriendly, said they did not know where it is. Lets see what will happen. | 1 |
Vueling | Vueling I am contacting you on behalf of my sister who is currently in Spain after flying with you on 24/7/22 on flight VY7823 from Gatwick - Barcelona. They arrived safely, however, NONE of their luggage (3 suitcases in total) did not! They were told that it would be located and returned to them within 4 days. They have today been told by yourselves that you do not know where their luggage is!! We have tried contacting your customer service from the UK in the hope of helping them, however, we have had absolutely no luck! My sister is there with her husband and 2 young children on what is their first overseas holiday in many years...... Now completely ruined by the stress of lost luggage and having to spend money buying clothes and toiletries for all 3 of them!! For a company that prides themselves on "efficiency" you are certainly not doing a very good job. I would very much hope that you take this opportunity to turn that around and respond quickly in hope of finding my sister's luggage before they return home on 1st August. Many thanks in advance. | 1 |
Vueling | Vueling I'm trying to contact you since yesterday! It is impossible to reach you by phone or email.My flight VY 1982 Lisbon/ Paris, 16.06, 7 pm was cancelled and I need an urgent certificate from you. It must certifies yesterday cancelation and the new flight postponed for tomorrow in order to present to my insurance company.Reservation number UL1UYKThanks | 1 |
Vueling | Vueling VY8366 Amsterdam to MalagaI waited for an hour and a half after boarding on a planeSeat 23 ABCD customers keep making noise for over an hour and kicked my seat, in the end dropped something from the back seat to my seatI thought I was going to kill themThe food was only sold salty chips, no sandwiches or even nuts It was like hell | 1 |
Vueling | Vueling after booking tickets at vueling I received multiple emails weekly (sometimes every day) with offers, they even tried to sell me tickets during the vacation where we did fly with them, how stupid is that?In every spam message they send, there is an unsubscribe link, but it does not unsubscribe you from their spamming lists.They even have a "contact customer service link", but it is not possible to actually send customer service a message. It is only possible to call them by phone, but they have no danish number.On top of all of that, their site is misleading during the sales processes. | 1 |
Vueling | Vueling airline is one of the first airlines that refund my cancelled tickets due to COVID-19. Big applause to Vueling airline for winning customers' heart despite the difficult situation! | 5 |
Vueling | Vueling airlines is a bloody nightmare. Please do not travel with them, they are incompetent, uncaring and neglectful. We were traveling from Florence to Amsterdam 1st of June 2018, and we had a 5/6 hour delay. We were dropped off at Pisa airport, left to our own devices with no staff explaining what would happen further or no clarity of what was actually going on, while according to regulations the airline has a duty of care. All we got was a meagre bottle of water and a half-baked pizza. Not only that; when we arrived in Amsterdam, it was so late we had no where to go, were stuck, we had to get a hotel at 2 o'clock in the morning. We tried to get compensation, but of course the airline hides behind special circumstances with no further explanation; so we get absolutely no refund. Well done Vueling! Well done. We are never flying with you again. | 1 |
Vueling | Vueling airlines is the worst airline I have traveled on. I flew from London to Rome, and from Rome to Paris. Both times the flight was late and extremely stressful. The first trip was 3 hours delayed. There were no representatives from Vueling to answer any questions. After the 3 hour delay, we boarded a plane. The passengers then sat on the plane for approximately 1 hour before an announcement said we were then de-boarding the plane. Again, no Vueling representatives would answer any questions. After De-boarding the flight, no one was there to help. If you asked a question you were yelled at or lied to. I had to fight to get on a flight out. Avoid Vueling at all costs. | 1 |
Vueling | Vueling are crooksI accidentally selected hand baggage rather than hold baggage. Apparently Vueling's system cannot remove my hand baggage request or refund me for this even though I'll be travelling without hand luggage, so I'm having to also pay for the hold luggage. Very disappointing, looking at all of these reviews its surprising they are still allowed to trade | 1 |
Vueling | Vueling are the worst airline I have ever flown with in my life. My flight from Barcelona to Heathrow was cancelled on 22/5/18, after leaving us standing at the gate for 5 hours with no information and no refreshments. When the flight was eventually cancelled we then had to stand in line at check in for 3 hours to get rebooked. I am convinced they left it so late to cancel flight so that it would be too late to provide hotels. They have not responded to my 5 email complaints. They are denying my legal right to compensation by saying the cancellation was due to a strike but we were told by the airline staff it was due to a technical problem with the aeroplane and not having sufficient crew. NEVER fly with this crowd. | 1 |
Vueling | Vueling are truly the worst airline around. I've encountered multiple delays and issues with them over the yeas, but then this topped them all.I was on the way to catch a flight at Manchester Airport and unfortunately there had been an accident on the motorway near by. I was stuck in traffic at a stand still and new I was going to miss my flight. I rang Vueling and asked if it would be possible to change my flight to a later one (paying the difference of course) and a gentleman on the phone explained that for these circumstances they can put my on a emergency or rescue ticket on a later flight, IF I ARRIVED AT THE AIRPORT WITHIN 2 HOURS OF THE ORIGINAL FLIGHT. He said just go the vueiing desk at the airport when you arrive and they will sort you out no problem. Great!So instead of making other arrangements (buying a new flight for £240) or turning back to go home, I stuck out the traffic and eventually made it to the airport well within the two hour window, only less than an hour after my original flight had left.But despite being re-assured on the phone, I found that there wasn't even a Vueling desk in Manchester Airport that I could go and speak to. So I rang them back again and was then told by a different operator that actually they wouldn't be able to put me on the emergency ticket after all, and the man on the phone simply refused to help at all and basically told me I was bang out of luck!If this wasn't bad enough, I went online to purchase a new ticket for a later flight to find the one I was about to buy before being advised not to by the initial operator, had now doubled in price to £500.So because of the miss-information I was given on the initial call, I had a choice of turning back and going home after wasting a day trying to get the airport, or to bite the bullet and pay Vueling another 500 quid. A total con if I ever saw one! Vueling just constantly try and fleece you and rip you off at every opportunity with absolutely no consideration to the people that are lining their pockets. Terrible, terrible company. | 1 |
Vueling | Vueling bumped me and about 8 other passengers off a flight due to overbooking about 2 months ago. They still haven't paid me the EU compensation and they do not answer to customer enquiries. Oh, and during our 12 hours wait at Gatwick there was no water, snacks, nothing provided by Vueling. For c. 6 hours there was also no info given to us what will happen next. Safe to say I will never fly Vueling again and will raise this somehow with EU consumer protection agency. Based on the reviews here I do not understand how they're still in business, and get away with terrible customer experiences again and again... | 1 |
Vueling | Vueling came as a most pleasant surprise! I booked a Vueling flight to travel from Seville to Santiago De Compostela on 26th October 2023. When I arrived at Seville airport, I encountered an incredibly long queue for check-in. There was no separate bag-drop which was curious as I had already checked-in online. Several destinations were served by the same check-in desks with at one stage only 2 desks open. There was so much luggage that the staff had to stop the queue until the luggage was cleared. The check-in staff were very friendly and helpful, full credit to them given the volume of passengers they were coping with. I shall add that I allowed myself 1 extra hour for this process above the recommended time on the Vueling ticket. Boarding was smooth and well managed by firm uniformed staff who tried to enforce a sensible “by group†process. The cabin-crew gave each passenger a warm welcome and I saw 2 very proactive staff assisting an elderly gentleman and a young woman with a disabled child. Catering was provided from a “to purchase†trolley service. The cabin crew spoke several languages and appeared to be highly professional and very well turned out in smart uniforms. Clear announcements were made in Spanish and in English. The captain greeted the passengers too and the entire flight felt very civilized and professional. The safety procedure was taken very seriously indeed and this was reflected when disembarking as a row by row process was again imposed and done so in a thorough manner. The flight arrived on-time and bags were delivered promptly. I was impressed with this service on a relatively short domestic flight within Spain. I did not use the WIFI but saw an adjacent passenger do so. I would certainly use this company again. | 9 |
Vueling | Vueling canceled my flight the night before. They send me an email with a link to get refunded that doesn't work. I can't for some reson log into my user accont with them (this has been the case for a week now). Their phone number sends me in a circular fashion to information that is completely irrelevant and I can't get a hold of anoyone there (in the end they give you 2 options, case resolved or listen to the same text one more time). I applied for a refund through their chat-bot, and got a automated email reply immediatly saying that they had looked into my case and decided not to give me a refund (which they had not, and they already sent me an email telling me that I could get a refund within 7 days or rebook flight). I'm not asking for excessive compensation, simply that they give me back the money for a service not rendered. How horrendous can customer service actually get! | 1 |
Vueling | Vueling canceled our flight Paris - Ibiza, on the 10th of May 2024, two days before the flight. They suggested some flights that exceed 10 hours of duration. Otherwise, in their website, there were direct flights to Ibiza. Vueling forces people to pay for these flight. We've got big difficulties to contact the customer service. We asked for a direct flight but they said that they can't do anything for us and we need to chose one of the suggested flights.So we had to take another flight with another company.They refused to refund the day we lost from our hotel booking and that it doesnt concern them.Also, in the return flight of today 14th May 2024, we couldn't do our check in online because we cannot select randomly our seats even if there was 10 available seats. Vueling forces you to pay your seats mandatory. This company is a scam. Avoid it !!! | 1 |
Vueling | Vueling cancelled a flight I had booked with them. There is no customer service number in any Scandinavian country. Their international service desk (An international phone call!) did not answer within 20 minutes. Their customer service through Facebook did not reply. And their "customer service" on their English language website only gives pre- defined standard answers to standard questions. Despite a lot of effort I could not find a functioning email address either. | 1 |
Vueling | Vueling cancelled a flight from Barcelona to Rome due to weather (most other airlines were just delayed). I was offered a flight the following day with no information on how I was supposed to stay overnight. Another Vueling flight left later in the day and was not full. I flew with another airline. I submitted a claim for refund via their website the same day which received no response. I later filed a claim for compensation which was falsely rejected because it was a weather related and I received no response to my follow up. In trying to talk wiht a human its impossible, all their support services as designed to frustrate and prevent any concrete progress and they wait for me to give up in frustration. A terrible terrible airline. | 1 |
Vueling | Vueling cancelled flight 2 hours after scheduled departure, refuses to pay ANY expenses. They respond that they "remain at disposal" as no one is helping this is another lie. Please reach out to me and attempt to resolve the issue if this is the case.Total expenses as a result of Vueling's LAST MINUTE cancelation: Є1,023.33 (which was Є511.67 per person for Victoria and Carmelo Tringali), plus € 101 for the hotel and rental car that we were not able to use in Valencia on the night of 19 July 2024.Cost Breakdown:Mallorca Expenses• Replacement flight with Ryan Air = Є415.73. Because we were scheduled to fly back to the United States on Sunday and because we had to drive our rental car, which was parked in Valencia, to Madrid to return it before our return flight to the USA, we had to immediately return to Valencia and could not wait in Mallorca for more than the following morning. We attempted to book the Vueling flight from Mallorca to Valencia at around 0600 on 20 July 2024 after we spoke to the lady at the reception desk after our flight was cancelled but seats sold out on that flight as we attempted to book them. Moreover, the receptionist informed us that Vueling would not be providing us with alternate flight options until late morning the following day. Indeed, when we eventually received our replacement flight offer from Vueling on 20 July 2024 at 1000 (which was after we already arrived in Valencia on our Ryan Air replacement flight) the proposed replacement flight was for 22 July 2024, which would not have required us to cancel/reschedule our return flight to the United States and would have resulted in numerous days of expensive lodging in Mallorca plus per diem expenses. As such, the flight on Ryan Air actually saved money since it was able to return us to Valencia the next morning.• Mallorca Hotel accommodation for the night of 19 July 2024 after the flight had been cancelled = Є313.50. We attempted to book a hotel after rescheduling our flight, but by the time we had finished booking a replacement flight, the average price of hotels for the night (which was a Friday night) in the southern part of Mallorca were € 700. We attempted to book one hotel for € 230, but that hotel was no longer available by the time we attempted to finalize the booking. Accordingly, the cheapest option we were able to find after that was the hotel that we had booked for € 313.50, which was still significantly less than the average price of hotels available. This price was also less than the €430 hotel that we had stayed in the night before in Mallorca, which we could have booked as well.• Rental car for the night of 19 July 2024 and return to the airport on 20 July 2024 = Є186.10 plus mandatory after-hours fees of Є50 plus gas costs of Є15. Since taxi prices were around €70 and taxis at 0500 could not be guaranteed since we were not able to book such a taxi 24 hours in advance given the last minute flight cancellation, the rental car was only slightly more expensive than round trip taxi costs would have been and, more importantly, the rental car provided guaranteed transportation for us to the airport at 0500 on 20 July 2024 so that we would be able to make our flight.• Parking expense = Є43. Had our original Vueling flight on 19 July 2024 not been cancelled, we would have retrieved our rental car, which was parked in the Valencia airport parking garage, in time to prevent the parking garage from charging us for another day's parking fee. Because, however, we were not able to retrieve the car until after 0800 the next morning, we were charged this parking fee.Valencia Expenses:• The cancellation of our 19 July 2024 Vueling flight also deprived us of the ability to use our rental car that was parked in Valencia, which cost us Є28 per day• The cancellation of our 19 July 2024 Vueling flight also deprived us the use of our Valencia hotel (Є73) at a location we WANTED to be at rather than Mallorca.Again, all of these expenses are less than what would have been charged had we taken the Vueling-offered replacement flight, which was scheduled TWO nights past our scheduled departure date. This flight would have required double the local/taxi transportation costs, double the per diem costs, double the hotel costs (at Mallorca prices), and possibly the reschedule costs of our return flight to the United States. The desk agent also confirmed we are entitled to rebook on our own for a replacement flight with any airline and other related expenses. | 1 |
Vueling | Vueling cancelled flight and hided from contacts!!Vueling refused any compensation my losses!!!Vueling asked me to trust your company Vueling after this?Full description of claim.03.03.2014 I booked and fully paid through the Internet in vueling.com booking Moscow-Malaga-Moscow (25.06 - 10.06) for three people with a reservation of seats and luggage for 1190.94E.25.06.2014 on the day of departure, Vueling canceled a flight from Moscow to Malaga (VU7793) at the last moment, when we were at the gate, without explanation.Representatives of the company Vueling at Domodedovo airport flatly refused to change the canceled flight ticket to any other.Customer Service at the specified coordinates from vueling.com site was not available on the phone and did not respond to requests form Web site during the day (25.06.2014).I rebooked other company flight, rebooked other rent-a-car and settled agreements with housing and we flew 26.07.2014 with stopover overnight.After three days of silence Vueling started to answer by e-mail and informed about the alleged compensation already paid half the ticket price 27.06.2014 This proved a lie!Two weeks later, they asked for a bank account number to transfer and disappeared again without confirmation of payment!Thank Vueling, for the loss of me much more than 1000 euros!Thanks for Vueling spoiled holiday! | 1 |
Vueling | Vueling cancelled my flight 3 hours before, then assured me via phone that they would fully refund my new flight, hotel, food and transport, *then refunded none of it*. Blatant lies and violation of EU regulations. case id Case ID 10335660 | 1 |
Vueling | Vueling cancelled my flight and offered another flight two days after or a refund. I chose the refund. Later on they said that due to Covid-19 there wouldn't refund my flight and closed my complaint file. On their website they advertise for full refund in case of cancellation. Never flying with them again. | 1 |
Vueling | Vueling cancelled my flight on October 6th (8 month before the scheduled flight) and wrote, that they would give me a refund. Now two months later, I still haven´t recieved my refund. | 1 |
Vueling | Vueling cancelled my flight today. They did offer me a replacement flight but it was the next day and a much later flight. This was despite them still selling flights in their app for earlier flights. There was only one person helping in person with the flight cancellations and they soon left. Appalling sub standard service. Avoid this company like the plague | 1 |
Vueling | Vueling cancelled my flight. They failed to send me a confirmation email for the cancellation. I have been trying to get my refund for £400 for 8 months. Vueling has only automated messages. EDreams says they cannot pursue my refund and I have no one to contact to claim my money. I am now down £400 | 1 |
Vueling | Vueling cancelled my flights and still hasn't issued a refund over 18 months later. Customer service is non-existent: a website that throws errors, and an automated telephone system that inevitably hangs up the call time after frustrating time. | 1 |
Vueling | Vueling cancelled my flights due to Covid. No biggy, just refund like every other honourable airline was doing at the time. No, not Vueling. I have now been trying to get my refund for well over a year now! In that year I have heard every promise, excuse and blatant lie. They even put the phone down on me when I insisted on speaking with a manager as I was getting nowhere! Apparently their 'new' company policy is to say no to you 3 times and if you ask again they have to end the call. REALLY!!!To this day I still haven't received my money back from these crooks and judging by other reviews this seems pretty universal. The question is then, if they are illegally holding on to a considerable amount of other peoples money for a service they did not provide WHY AREN'T THEY BEING INVESTIGATED???? I'm pretty sure if I stole a large amount of money the police would be knocking on my door - so why not Vueling???As the title says, I really, really, hope people remember just how unscrupulous this company was during the pandemic when it was the toughest times for everyone then chose any other airline other than Vueling when flying in the future. | 1 |
Vueling | Vueling cancelled my outbound flight and refunded me for this flight but will not refund me for the return flights which were booked together, I have since spoken to Vueling several times and have been given 4 different excuses, they are certainly a tough nut to crack But I will not give up. | 1 |
Vueling | Vueling cancelled our flight without telling us. They refuse to offer simple compensation. We have to accept their "proposed change" which is an 8 hour longer flight at a time we can't make. And then we have to retrospectively claim compensation through their robot chat service which keeps telling u it is unable to help us. I feel this should be a very simple process: cancel a flight refund customers who were meant to fly | 1 |
Vueling | Vueling cancelled our flights and offered a flight credit saying we should phone if we wanted a refund. The phone call led to a dead end saying we should request it via the website. The website led to a dead end saying we should phone if we wanted a refund. Emails requesting a refund were ignored. I phoned again and spoke to an agent using the non-refund option. He refused to transfer me to the refund team and hung up. | 1 |
Vueling | Vueling cancelled the second leg of our trip to Amsterdam, just before we landed in Barcelona. The flight wasn't even on the board (presumably a trick for them to avoid liability) so it was very unclear, confusing and upsetting for us to find out what had happened. We spent 6 hours in a queue to be told that no Vueling flight was available for the next 2 days. Contrary to EU law, the Vueling person told us he could not offer us a flight on a different carrier. In the end he offered us a flight to Brussels with the promise of onwards travel. We accepted, but while in the queue for boarding that flight was cancelled as well, again via email. No notification on the board (Vueling wants no records????) and no Vueling staff present to help us. By this time we were so tired that we did not want to spend another 6 hours in a queue and we booked our own hotel and flight with another carrier for the next day. The next day that flight left without issues and we made it to Amsterdam albeit 36 hours late. We tried to claim compensation but they told us that the flights were delayed "by circumstances beyond the companies control". This is a complete lie. The weather was perfect, there were no strikes, no runways closed and all other flights were flying as normal. Vueling is behaving in a very bad and very customer unfriendly way. They should own up to their responsibility and compensate people for their incompetence. Please avoid Vueling at all cost!!!!! | 1 |
Vueling | Vueling cancelled this flight with booking code BFBNXG. They sent a link for me to manage my booking and I requested a refund since the 28th of June. The link showed pending refund -18th July. Up till now/today, it still shows pending refund 18th of July. I called Vueling last week and was sent another link to request for refund. I did, but the link showed that I should contact the customer service- it's been a cycle of customer service & phone calls since. I called today and unable to speak to anyone, all responses were automated! I NEED MY REFUND ASAP!! | 1 |
Vueling | Vueling cars/Sixt/ Car trawlerTotal disaster!!Please do not book a car with them. I paid 1500 euros in advance.My flight was slightly delayed and when I arrived at the airport and tried to pick up the car, the assistant at Sixt counter said they were overbooked, so she didn't have any car available and stated she couldn't help me any further. She confirmed that the time of my arrival was not a problem, but the overbooking of Sixt.I've been trying to get my money back through Sixt and Vueling but they refer me to Cartrwaler, who is not willing to pay anything back.DO NOT USE THEIR SERVICES!!! | 1 |
Vueling | Vueling changed my flight but assured me that I could choose a new flight if the assigned flight did not suit me - which it didn't. However, their 'manage my booking' function on their website doesn't allow you to change the flight, their chat and so-called customer service automated system refer to the 'manage my booking' area. Oh, and they don't respond to mail. | 1 |
Vueling | Vueling changed my flight for next month to the following day with no reason given. I probably can't make my trip now, thanks for nothing! | 1 |
Vueling | Vueling changed my flight time the day after I booked it. Now impossible to speak to a human being about my options as the alternative flight they have offered is no good for my travel plans! Do not book with them if you want any kind of customer service as they only have an automated phone line or bots online. No way to speak to an actual human being no matter what you do | 1 |
Vueling | Vueling changed my flight to a time that did not work for me and did not provide reasoning for this. I requested a refund over 3 weeks ago and nothing has been forth coming. I have emailed several times with no response. The helpline is an automated service that does not answer your questions and there is no way to be put through to an advisor. There is no way to check the progress on their website. I would have given 0 stars if that was an option. Do not book through them! | 1 |
Vueling | Vueling changed the date of my flight three weeks before departure. | 1 |
Vueling | Vueling charged 60 euro at the gate to take my trolly in the plane, since I was only allowed to take 'small handbage" with me which would fit under the chair. This price is not at all well related to the price of the ticket for the flight. The man who approached me in the line for the gate and told me bringing my trolley would cost 60 euro gave me the option to pay or leave my trolley at the airport. 'It's your choice' he said. Great service 🤦â€â™‚ï¸ | 1 |
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