Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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Vueling | Vueling's booking system seems deliberately designed to mislead and overcharge. I was forced to pay for a full sized hold bag when all I had was a cabin bag well under their size and weight limits. I looked at the additional cost of taking a cabin bag before booking the flight. However when I tried to add the cabin bag just after booking but several days before the flight, no space was apparently available and the only option the app and the website offered was to check in a full sized case at significantly extra cost. The staff at the check-in and boarding gate both said this was typical of the company and that they were useless. Vueling's customer service was completely uninterested and obstructive and denied any problem. I will never use this airline again. | 1 |
Vueling | Vueling's customer service refused to refund a double booking I made by accident several times, even after requesting the refund 2-3 times. In my opinion, an airline that has such an extremely bad customer service should not be supported any longer and I will for sure not book any more flight with this airline, if they are not able and willing to react to customer wishes flexible enough or prioritize their customers above their own profit. | 1 |
Vueling | Vueling's flight was delayed by 13 hours, which forced me to postpone my departure to the next day. As a result, I had to pay €180 for two taxi trips and a hotel night, because a station agent had informed me that I had to advance these costs and keep the bills for a subsequent refund. However, Vueling only refunded the price of my ticket, leaving the other costs uncovered.Le vol de Vueling a été retardé de 13 heures, ce qui m'a contraint à décaler mon départ au lendemain. En conséquence, j'ai dû débourser 180€ pour deux trajets en taxi et une nuit d'hôtel, car un agent d'escale m'avait informé que je devais avancer ces frais et conserver les factures pour un remboursement ultérieur. Cependant, la compagnie Vueling n'a remboursé que le prix de mon billet, laissant les autres frais non couverts | 1 |
Vueling | Vueling, keep away, do not ever book anything with these people or OPODO.Ok, my daughter is now stuck in Barcelona (17.8.22) with no flight after a cancellation due to weather, nothing anyone can do with that, right?Vueling without asking us, has rescheduled a flight in two days! (19.8.22) with 1 stop via Paris to Gatwick a 9 hour flight as opposed to a 2 hour flight.There is no way to cancel this flight, there is no way to contact the company it is ALL automated. You therefore cannot speak to anyone in regard to your predicament. It is impossible to stop.And to add fuel, OPODO the original company we booked the flight through have ALSO booked a flight, without us even asking them to do so, via our credit card. Astonishing, I've never come across this kind of behaviour before and they are currently refusing to reimburse us for a flight we never asked for!So, Vueling you can't contact and they've just booked a flight for my daughter two days from her original flight and OPODO have booked a flight the next day on a 15 HOUR FLIGHT!We have booked another flight to get her back at considerable expense to ourselves and I would advise as strongly as possible that you never use OPODO or Vueling. Ever.Edit: I'd like to add, we contacted Iberia about the cancelled flight and they insisted the cancelled flight was not cancelled (completely ridiculous). People were being put up in hotels according to my daughter! And they were pretty rude and slammed the phone down on my wife. All round, the worst experience I've ever had with any booking agencies and any airlines, just steer well and truly clear. | 1 |
Vueling | Vueling: Terrible customer service! I am appalled by the treatment we received from Vueling Airlines following the loss of our suitcase on our recent flight. Not only was the suitcase never delivered, but their customer service refused to process the file and compensate us, claiming otherwise! We have followed all procedures and provided all necessary information, but Vueling continues to deny its responsibilities. This is unacceptable! I call for transparency and accountability from Vueling. If you have had a similar experience with this company, share it in the comments. It is time for consumers to be heard and for measures to be taken to improve this company's customer service. | Vueling: Un service client déplorable ! Je suis consternée par le traitement que nous avons reçu de la part de Vueling Airlines suite à la perte de notre valise lors de notre récent vol. Non seulement la valise n'a jamais été livrée, mais leur service client refuse de traiter le dossier et de nous indemniser en prétendant le contraire ! Nous avons suivi toutes les procédures et fourni toutes les informations nécessaires, mais Vueling persiste à nier ses responsabilités. C'est inacceptable ! J'appelle à la transparence et à la responsabilité de la part de Vueling. Si vous avez vécu une expérience similaire avec cette compagnie, partagez-la dans les commentaires. Il est temps que les consommateurs soient entendus et que des mesures soient prises pour améliorer le service à la clientèle de cette compagnie. | 1 |
Vueling | VuelingCase no 08079348Vueling lost my case on a trip to Seville, despite logging the loss correctly using the sticker from the back of my luggage tag, and told the case would be delivered the following morning, then when it wasn't, being told over the phone (recorded call), that I could now buy the essentials I needed, and just to keep receipts to claim reimbursement in return home, they are REFUSING to pay me, because I am unable to supply the luggage tag from my outward journey, which at no point in the process was I told was vital to the claim.I removed it to attach the return tag,I supplied all the paperwork raised at the airport, every receipt, my booking confirmation and my boarding pass.The case turned up 3.5 days into a 5 day trip, and definitely impacted negatively on our trip.I  have now written 3 emails to customer service, have spoken to them on the phone and as a last resort was forced to contact the CEO by email and text, didn't even get an acknowledgment😢.Totally ridiculous and I am so shocked that such a high profile airline have behaved in this way. | 1 |
Vueling | Vuelings booking policy sucks.If you don't buy a seat you are only buying "an opportunity to fly". That was the words from the check-in agent when we were checking in in Barcelona and told the flight was overbooked and if we were lucky we'd make the flight.... it turned out there were plenty of free seats on the flight. The airline put us through unnecessary stress...Then on-line check-in platform did not work.The hand luggage was taken from us and put in the cargo even though there were plenty of space in the overhead bins....Overall a real amateur airline I would call it :-( | 1 |
Vueling | Vuiling stil havent paid refund from almost 2 years back due to Covid 19.DONT USE THIS AIRLINE THEY STEAL YOUR MONEY. | 1 |
Pegasus Airlines | Värsta någonsin DO NOT FLY WITH THEM WALK IF YOU HAVE TO | 1 |
Lufthansa | Værste flyselskab, de cancelled d. 13/8 vores fly og vi var 150 mennesker som var overladt til sig selv, intet hjælp kun kaos så vi stod der er München uden bagage uden info.At jeg skriver som jeg gør her under, så er det noget jeg skrev til dem da de havde ombooket vores fly 3 dage senere, vi skal faneme ikke vente i 3 dage på et fly. ……No noWe are not on that Flight, what make you think we were staying at the airport for 3 day's. We got the worth service ever from Lufthansa. But Lufthansa will hear more about that, because we demand a refound for awfull, terrible and irrisponsible service we got.Sendt fra Outlook til iOS | 1 |
Ryanair | W had to cancel 4 flights for London, because I had to go to the hospital with a cancer.....And people say that you get nothing back from Ryan Air - that is not true - i have got all my money back - very good service....Knud Riis Johansen, Roende, Denmark | 5 |
EasyJet | W.T.F????First time with this company but the worst one.EasyJet i hope you will close EASY. | 1 |
Wizz Air | W6 3302 London Luton - Cluj-Napoca 11 Sep 2014. W6 3301 Cluj-Napoca - London Luton 15 Sep 2014. Dreadful airline. I've travelled through extremely poor areas of the world and have never experienced such shocking service filthy damaged planes and rude members of staff. It makes Ryanair seem like a dream! Fly easyjet or any other low cost carrier. | 1 |
Wizz Air | W6 8002 London Luton - Vilnius 24 May. Return W6 8001 Vilnius - London Luton 28 May 2013. I flew Wizz Air for the first time a couple of weeks ago. The crew were friendly and the plane was very clean. All in all I had a pleasant and safe flight - the only thing I would suggest is that they allocate seats to avoid the scrum. Would use them again. | 7 |
Wizz Air | W63702 and 3701 5th Feb to 12th Feb 2014. I travel every two months to Romania taking Wizzair flights from Luton to Targu Mures. The flights are cheap especially if you join their Wizzair Club the staff are for the most part friendly and helpful although the flight staff are not always too easy to understand when using English. The seats are fairly cramped but for 2.5 hours this is not a great problem the luggage allowances need to be clearly studied but an allowance of 32kilos for hold luggage is generous. Hand luggage can therefore be quite minimal. It is always best to eat and drink before the flight as in-flight refreshments seem to be one of the ways the airline makes up for their cheap flights. Arrival and departure times are normally very close to target. My only real complaint is the long wait always experienced at the Luton departure gate always having to stand while the plane is being prepared. Why not call us when they are ready to take us on board? Using the airline at least 6 times a year I am happy to continue doing so. | 9 |
Wizz Air | W95778 and W95777 - both delayed.Was flying firs time and don't want to use any more. | 1 |
EasyJet | WAIT FOR SO LONG the just leave the chat so short | 1 |
Vueling | WALK IF YOU HAVE TO BUT DO NOT BOOK WITH VUELING, they will just ruin your holiday. If they offer you refund or compensation it's all lies. Staff is completely useless, rude, and liars. Fly with any other company even if that means paying a bit more because if your flight gets cancelled or delayed with Vueling you will never see a cent back nor receive any help or assistance from them. I would give zero stars but it's not possible, they don't even deserve one. | 1 |
EasyJet | WANT TO CANCEL FLIGHT REF#K8QBZW6, NOT GETTING A RESPONSE FROM CHAT. | 1 |
Ryanair | WARNING 0 STAR REVIEW !!!Stay away from this company!!! Use anything else, Three days in a row I been calling customer service and no answer after 50 mins on hold they just cut off the line.if you try to change you're date flight will be stupid amount of money "Fees", half price just to buy new ticket. COVID 19 is the perfect excuse to not answer the customer service any more. EasyJet is much better and more decent ! Stay away from Ryanair !!! | 1 |
Ryanair | WARNING STAY AWAY FROM RYANAIR1. Cancelled my flights at Xmas 2017 to Belfast and I was told explicitly by their customer service over email that I could receive the difference in booking a new flight with easyjet. Obviously this never happened, emails aren't answered, impossible to reach their customer service by phone so now I'm out of pocket because of an issue they created.2. They now split people up from sitting together who are on the same booking. This never happened before and all of a sudden EVERYONE who doesn't pay to sit with someone on their booking gets split up. Ryanair have publicly said they haven't changed anything which just shows how cowardly and deceitful their money making tactics are. Soon breathing their oxygen will be an added extra.3. I booked my parents a holiday with Ryanair when they changed their morning flight to an additional evening flight at a time another Ryanair flight was already scheduled to the same destination. When challenged why the morning flight was still for sale if it was cancelled the reply was that the customer would be informed that of the flight change after booking even though the morning flight was significantly more expensive. Only when we told them we were going to the BBC with this news they miraculously moved my parents back to the morning flight!!! They wanted to resale our original seats for a higher price.I would literally rather walk the 1000 miles than let any of my hard earned money touch the pockets of the policy makers in this company. They are literally the lowest of low, absolute thieves. From reading other reviews it sounds like I've got off lightly. | 1 |
Turkish Airlines | WARNING TURKISH AIRLINES IS A SCAM!!!!!Turkish Airlines keep their customers waiting in Istanbel Airport for 1 and half day. So, that their customers can fall asleep or get tired so that they miss their flight. The employees are so RUDE and disrespectful. PLEASE DO NOT BOOK WITH TURKISH AIRLINES IS A SCAM. | 1 |
Grupo AirFrance-KLM | WARNING WITH KLM. Once you buy a ticket with them, they can deny boarding without any legal grounds and then refuse to reimburse you or pay for any expenses you incurred. There is nothing you can do about it. They will just delay your case for months, and then close it. After that they will never answer your emails, or your messages. | 1 |
Vueling | WARNING to all who ever decide to flight with Vueling. In case you already made a booking with the Vueling and considering changing it or cancel it DO NOT DO that, even with the "Cancelation Insurance" you pay for (which says "you can cancel your flights for "ANY" reason and get a full refund").HOWEVER! In my case, I cancel the booking and asked for the refund (because I paid for the cancelation insurance named "my money back"), colleagues from Vueling first said that's all ok and you can get you refund, just turn to the insurance company. The insurance company (Europ Assistance) said just provide us with the invoice (which I never received from Vueling, cause I made the booking online) and we proceed with your case. When I asking the Vueling Customer Care agents to give me the invoice first they said OK, just send us your invoice info, which I did, after that (waited for the invoice for more than one month), Vueling Customer Care service just ignoring mine invoice requests and insurance company do not want to proceed with the invoice.Vueling, this is unacceptable the way you treat your customers.Dear my friends, well dear online world! you have been warned about Vueling! | 1 |
EasyJet | WARNING âš ï¸ Do not book with @easyjet they lost all of our luggage and have been so un helpful. No help what so ever !Do not fly with this company! | 1 |
Norwegian | WARNING! Cancelled our flight 15 days in advance. Refused to give a reason for cancellation when asked, refused to reroute on other airlines the same day, forced a reroute on an inconvenient time on the day before and refused to compensate for the extra hotel night that resulted. | 1 |
Lufthansa | WARNING!!! IN THIS COMPANY WORKING CRIMINALS!!!I have my flight from Dublin to Frankfurt. When I was registrating on my flight I needed to pay for missing my flight to Dublin. This person who made registration stole all details from my card and after that I had transactions from Ireland. I used my card in this country only in airport when get registration. And one person kept my card in hands. His name was Dave, as I heard.So, if you want to have a good sleep at night and not be nervous you should not fly with this company! I'm really dissapoint! The people who work in this company are criminals! I hope that this person will suffer from stealing my money. Be careful at the airport and people working here.All proofs can show everybody who need. | 1 |
Jet2.com | WARNING, Confirmed by Jet2 this is an acceptable standard. They accept no responsibly. Profit first, passengers second , no wonder they spend millions on advertisingReturn flight from Faro, was attacked by an out of control boy in the seat in front of my, hit around the head, mother was just swearing at us when we said anything, and let the boy hit me again.The departure was delayed and luckily there were relocated to the rear of the plane from the front.Complaints raised just the usual corporate responsesPerhaps Jet2 is for chavs who like the same Jess Glyn song,Ref 16292962/S24H | 1 |
Ryanair | WARNING, you have to in advance prepare your ticket, if not you have to pay 55 Euro on the airport. We booked flight to Greece, butwith Esky, also such terrible company, no customer service, they did not inform about ticket booking, also not Ryanair, so we had to pay 220 Euro for 4 people!! What a rip off | 1 |
Jet2.com | WARNING- GRAND BLUE BEACH Grand Blue Beach Hotel Jet2.com & Jet2holidays Customer ServiceMyself and family spent a week at this hotel in august. Holiday went well until the last day. Checked out at 11am, as we didn't get picked up for our flight home until 9pm we remained at the hotel for the day, using the facilities. At 6pm after showering we went to our cases in the luggage room where I was approached by the receptionist. She informed me the tv in our room was broken. I initially thought she was apologising that our tv hadn't been working. She then explained that the maid had reported a crack in the tv and asked for an explanation.I told her that we had not watched TV, this is not why we go on holiday! She then said €300 was owed for the damage. I told the receptionist that I wasn't paying for damage which we hadn't caused. I then informed her that we were going to the hotel restaurant for our evening meal. We returned to the reception area a couple of hours later. We asked if we were ok to wait there for the transfer to arrive, she replied yes. We also got drinks from the bar whilst we waited. Nothing further was mentioned about the tv.At passport control I was then stopped by an officer who told me I was being sued by the hotel for damage to a television and instructed to go with the officer. We were taken to a police office within the airport where there were a number of armed police officers along with the hotel receptionist and a man who turned out to be the hotel manager. I entered the office and was told to hand over my passport and confirm my details. I was then informed I was being arrested, this news was relayed in front of my 5 and 2 year old children. My partner said to the hotel receptionist that we would pay the money as we needed to get our flight. She smirked saying that it was now a police matter. The police then said I would need to accompany them to the local police station. My partner asked to swap places and he would go to the station so that I could remain with the children causing less upset. They were already crying and distressed hearing that their mother was being arrested. The police refused to take my partner as the holiday booking was in my name.I had to leave 2 young children distressed and crying in the airport along with my partner who had no idea where I was being taken and how long for. It was looking like we would miss the flight. My parents had already gone through passport control and at this point had not managed to get back through to support us.On arrival at the police station I was made to hand over my phone. The hotel receptionist and manager were at the police station. She then explained to me that she had been asked to translate. I was left in utter disbelief. She translated that if I paid the €300 straight away I could leave within 2-3 hours. If I didn't pay it would be referred to court and would take longer. She asked which I wanted to do. I was backed in to a corner to pay €300 so that I could return to my family and get home to the UK. The receptionist had the card reader in her bag and I paid the money, which we had offered to pay at the airport without causing this unnecessary distress to myself and family.After providing finger prints and a further hour in the police station I was returned to my family who had had to find a hotel for the evening so that my children weren't left sleeping on an airport floor whilst waiting for their mother who was in a police station. My parents had paid for 2 rooms. My son had cried himself to sleep.By this point we just wanted to get back to the UK but struggled to find a flight together. We had to split up and book separate flights. Myself, partner and children found a flight the following day, we had to fly to a different uk airport to the one we were due to return to. We had to arrange another taxi having cancelled the one the previous evening which we should have got. My 70 year old parents had to book a flight which went via Amsterdam. They missed the connecting flight which resulted in having to pay for accommodation for another night in Amsterdam before going on standby the following day.We are still in disbelief how we were treated by the Grand blue hotel. What had been a pleasant holiday with no issues ended as a holiday from hell. | 1 |
Iberia | WARNING. The worst flying experience of my life, I flew with Iberia from Gatwick to Miami via Madrid. Their on-board customer service is downright offensive with their flight attendants actively hostile to their customers. Unless you speak Spanish of course. Their baggage handling is shocking. They filled our plane with cargo and left passengers bags at Madrid. They obviously have no morals or regard for providing even a basic standard of service. And forget booking and paying extra to select your seat because if someone pays more guess what you and your partner split up for a 10 hours flight, this was confirmed by checking agent. I would not book another flight with Iberia. They are a disgrace to the industry and should be shut down, never again. | 1 |
Ryanair | WARNING: Do not be fooled by Ryanair's "Change your flight for free" offer (ryanair dot com/ie/en/useful-info/no-change-fee). This offer is worthless. They bump up the price shown for the flights you try to change your existing booking to. The same flights as a new booking are cheaper than the ones you are offered when you try to change an existing booking even though they are exactly the same flights. Also, the offer is not valid if you need to change your flights within 7 days of your original departure date (a scenario very likely with the current coronavirus situation). If you are within 7 days of departure then a change fee is applied. Even worse is that if you change to a flight that is cheaper than your original flight then the difference is not deducted from the change fee that is applied. Thus, if for example you had £500 original flights and then changed them to £300 flights for a different destination then the £200 difference is non-refundable and you would still have to pay around £180 in change fees on top of your original £500 you had already paid (making a total of £500 + £180 = £680 for £300 flights, which are not really £300 flights anyway because you could have booked them cheaper with a new booking)! Also, you are stuck with the same baggage and number of people as your original booking so you can't for example switch a family summer holiday for a city weekend break for 2.The Ryanair website states:"We know your plans may change so we've dropped our flight change fees for all new bookings made for travel in July & August. This means you can change your flight time, date or even destination, giving you complete flexibility and peace of mind. "This is VERY misleading because it is literally impossible to change your flights within 7 days of departure without having to pay considerably more money, even if you try to change to the cheapest flights Ryanair offer. | 1 |
Ryanair | WARNING: Do not fly with Ryanair.The worst airline. They seem cheap but if one thing goes wrong they do not help.The Moroccan government cancelled all flights between Morocco and the UK whilst we were on holiday. Ryanair did not provide any guidance or help, no email to say the flight would be cancelled. When we called up we were told that the flight would go ahead as planned. Or we could rebook onto a different flight for the day before we were due to fly. This was against government guidance. The customer service team said that they had not heard anything from their head office. Whilst it was all over major news channels that other airlines had cancelled flights and were repatriating customers at no extra cost.We had to go against Ryanair information and rebook our own flight.The following day we received a text to say the flight was cancelled. Why did this take so long, when all other airlines knew and had advised customers the day prior.I understand that it is unlikely that they could have foreseen the Moroccan government banning flights between the UK. But the reaction time and lack of advice is really unforgivable.You have been warned! | 1 |
EasyJet | WARNINGThey abruptly cancelled our flights with no other option.Seems like they shut down their customer service as well and are unable to call them on pretty much all local numbers.Do not book - even if you receive good price as they could go bankrupt any day. | 1 |
Lufthansa | WAW to NBO via FRA with LH. A pleasant journey - all aircraft were refurbished and very clean. IFE system on board A330 was very good with large variety of latests films and music hits. Food tasty, you could choose one of 3 types of meal and alcoholic beverages of some 10 types. Staff very kind and smiling, ready to help on any request. Seats comfortable, ideal for sleep throughout the flight. Would defnitely fly with Lufthansa again. | 10 |
Eurowings | WAW-DUS-WAW. Both flights were delayed and operated on Canadiar CRJ-200. The machines seemed to be quite old ones. The staff were friendly and helpful but all of the were chewing gums while providing services or demonstrating safety procedures. | 3 |
Turkish Airlines | WBWGUUI bought a flight for my Russian partner to fly via Ankara to Russia on 22nd October 2023 and included the same seat selection for both flights.At check-in, the second leg was a random seat, which the check-in said was right, that no seat was booked.I showed them the booking receipt on my mobile 'phone, including both seat numbers but the woman insisted that as I did not have a printed receipt, the emailed receipt was invalid.I emailed Turkish Airlines for a refund, got a long rambling and inane reply denying my refund; they simply sold that seat twice and then lied about it with obfuscation and techno-babble.This company charges big fees for this route; do they REALLY need to steal a seat refund as well?I have never had good service from this airline and will use others.My Trustpilot review will join the other 1 star reviews. | 1 |
Ryanair | WE BOUGHT TRAVEL INSURANCE PLUS WITH RYANAIR FOR A 4 DAY BREAK .THE INSURANCE DOCUMENTS WERE NEVER EMAILED TO US PRIOR TO THE FLIGHT.WE BOUGHT THE POLICY IN GOOD FAITH THINKING THE WHOLE FAMILY WERE COVERED FOR THE TRIP.MY WIFE HAD AN ACCIDENT WHEN WALKING TO THE TERMINAL BUILDING,SHE SLIPPED ON THE CARPARK AT THE AIRPORT & BROKE HER THIGH BONE & KNEE CAP WHICH THEN MEANT SHE COULD NOT FLY .SHE NEEDED TO HAVE AN EMERGENCY OPERATION TO REPAIR THE DAMAGE.I THOUGHT THAT WHEN WE BOUGHT THE POLICY WE WERE COVERED TO CLAIM BACK THE HOLIDAY & FLIGHTS & ALL I NEEDED TO DO WAS PROVIDE ALL THE NO SHOW DOCUMENTATION.WHEN I CONTACTED RYANAIR WITH THE POLICY NO FOR THE TRAVEL PLUS PRODUCT FOR SOME REASON THEY DIDNT RECOGNISE THE REF NO I GAVE THEM ,I ALSO CONTACTED XCOVER WHO PROVIDED THE POLICY ON RYANAIR BEHALF & THEY HAD NO RECORD OF THAT POLICY EITHER .THIS WENT ON FOR OVER 2 MONTH'S UNTIL WE CONTACTED THE FINANCIAL OBUSMAN .THEN STRANGLY THEY THEN RECOGNISED THE NUMBER THAT I GAVE THEM AFTER 3 MONTHS OF CONSTANT EMAILED CORRESPONDENCE .THEY DONT HAVE A CALL CENTRE TO DEAL WITH CLAIMS EVERYTHING IS EMAIL.IT TURNS OUT AFTER ALL OUR LENGTHYEMAILS THAT THE RYANAIR TRAVEL PLUS INSURANCE ONLY COVERS YOU FOR THE ACTUAL AIR FARE & NOT THE HOLIDAY WE WERE SUPPOSED TO GO ON.THE WORDING OF THE POLICY WORKS IN THEIR FAVOUR SO THEY CAN RUFUSE ANY CLAIMS THAT ARE MADE .NOT ONLY DID WE LOSE OUR HOLIDAY WE LOST OUR MONEY TOO BECAUSE RYAN AIR HAVE ONLY REFUNDED THE FLIGHTS TOTALLING £163 WHEN WE PAID NEARLY £1300 FOR OUR 4 DAY TRIP.WE FEEL ABSOLUTELY GUTTED.STEER CLEAR OF RYANAIR & XCOVER.I AM JUST THANKFULL WE NEVER MADE IT ABROAD.WE COULD OF BEEN IN A REAL STICKY SITUATION. | 1 |
Jet2.com | WE HAD GOOD FLIGHTS BUT WERE DELAYED HEADING BACK HOME | 4 |
Jet2.com | WE HAVE BEEN TRAVELLING REGULARLY SINCE THE COMPANY STARTED. AS A DISABLED CLIENT I AM ALWAYS WELL LOOKED AFTER. THE STAFF ARE ALWAYS FRIENDLY. ON THE FLIGHT THEY ARE ALWAYS HELPFUL AND FRIENDLY AND EFFICIENT AND OFTEN FUN. THE STEWARDS ON OUR FLIGHTS WERE SUPER FRIENDLY AND HELPFUL THD FOOD WE ORDERED CAME QUICKLY AND HOT GOOD VALUE. WE ARE HOPING TO FLY AGAIN VERY SOON AND KNOW WE WILL GET THE SAME STANDARD OF CARE AS ALWAYS THANK YOU | 5 |
Jet2.com | WE TRAVEL ALL THE TIME WITH JET2 AND THE WHOLE EXPERIENCE FROM THE GROUND CREW AT THE AIRPORT TO THE FLIGHT/CABIN CREW IN THE AIR ARE EXCELLENT, NOTHING IS TO MUCH BOTHER AND THIS MAKES TRAVEL CALM AND ENJOYABLE, WE HAD OUR GRANDSON'S WITH US ON OUR LAST FLIGHT AGES 8 & 4 YEARS AND AGAIN ALL CREWS WERE VERY HELPFUL. :) | 5 |
EasyJet | WE WENT THROUGH A PROPER NIGHTMARE OUR LAST TRIP WHERE THEY WANTED TO CHARGE US FOR A SMALL CASE WHICH WILL FIT INTO THE MACHINE, THEN THEIR MACHINE CARD WASNT WORKING TO TAKE PAyment, then they locked the doors and we got verbal abusewe left the case behind and then arrived in lndon and our other case was broken | 1 |
Vueling | WE are trying to claim for a delayed bag, emergency clothing bought and a destroyed bag when it was found. The website for claiming does not work. We have spent hours phoning their "customer service" who are just reading off scripts and keep telling us to go to the website - that isn't working. This airline should not be allowed to operate and with all my heart I advise you not to use them. | 1 |
Air Europa | WEB022735 No response to a claim and closed the case without a proper response. Cancelled flight 8 days prior to departure without compensation.Horrible customer service, got redirected multiple times without speaking to someone in 2 hours! | 1 |
Ryanair | WHAT A PIECE OF CRAP COMPANY. They are the worst. Scum of the earth. DO NOT USE THEM!We recently had trouble with their website and couldn't check in online. They charged us 55 Euro PER PERSON. It ruined the end of our trip, This is what they do. They are vultures. 55 euros to check in. Why? Why do that to people. I will tell you - because they are thieves. Nothing more nothing less. Awful. | 1 |
Grupo IAG | WHAT EVER YOU DO DO NOT CANCEL A FLIGHT ON BA. I CANCELLED A FLIGHT, VERY EASY THROUGH MY BOOKING, NO INFORMATION WAS PROVIDED AS TO WHAT THE CANCELLATION FEE WOULD BE. 5 DAYS LATER I RECEIVE AN AMOUNT THAT WAS 10% OF WHAT THEN TICKET COST AS A REFUND. HAD I KNOW THAT THE CANCELLATION WOULD BE 10% OF THE PRICE I PAID (OVER A THOUSAND POUNDS) I WOULD NEVER HAVE CANCELLED. I WOULD EXPECT A SMALL FEE TO BE PAID. BUT THIS IS ROBBERY | 1 |
Ryanair | WHAT IS GOING ON WITH THIS UTTERLY STUPID TIME WASTING ONLINE VERIFICATION THING THAT DOESN'T WORK. JUST BECAUSE I BOOKED WITH A 3RD PARTY YOU HAVE TO PAY 60p ON A CREDIT CARD AND PHOTO YOUR PASSPORT. AFTER 40 ATTEMPTS I'VE GIVEN UP AND WILL CHECK IN AT THE AIRPORT LIKE THE OLD DAYS!! 60p LIGHT! | 1 |
Ryanair | WHAT ON EARTH IS GOING ON. My flight keeps getting cancelled. Booked a flight to Sweden Gothenburg 13th December 2020. It got cancelled so i rescheduled because it was free. Rescheduled to 18th but it got cancelled AGAIN. Why is this happening? Their costumer service is the worst- no one is answering. Cmon now, i haven't seen my family in a year now. | 1 |
EasyJet | WHAT??? I wait 46minutes and you disconnect immediately?? | 1 |
Ryanair | WHATEVER YOU DO..,..,DO NOT FLY WITH THESE COWBOYS my 9yo daughters flight from Bristol to Dublin has been delayed by over 4 hours she is travelling with my exs partner all they have offered them is £3 for apparently beverages a pack of b|â—â—dy crisps cost £1.65 what the hell are they going to get for the other £1.35 trust me ryanairyou are going to be paying out some compensation for this cos you are taking the f@ck!ng p|ss never will I use you again I hope you go BUST | 1 |
Vueling | WHEELCHAIR was damaged. Vueling was the airline our travel agent booked us on for our first cruise which departed from Rome. Flights themselves were Ok but travelling with a wheelchair for the first time was an eye opener. When we returned to Gatwick we witnessed the staff throwing my wheelchair onto the baggage truck before it was brought to me, this resulted in both back wheels being damaged on a brand new wheelchair (reported at the airport) After initially managing to contact the company (you have to be extremely persistent) they are now completely ignoring any emails. I would rate their customer service as abysmal and I will keep trying to claim for the damage. | 1 |
Ryanair | WHERE WHEELCHAIR PASSENGERS COME LAST!I will never forget or forgive how Ryanair left my father in a wheelchair at the gate, refusing to let him board the airline until AFTER all the able-bodied passengers got on. He was humiliated by an attendant who loudly and aggressively refused to let him board. He was in a great deal of pain due to cancer yet they would not hear his requests. Our last trip together marred by their terrible, inhuman service. Of course Ryanair has never replied to our complaint! | 1 |
Ryanair | WHY CANT YOU BE MORE TRANSPARENT WHEN I BOOK A FLIGHT YOU DRAW ME IN WITH CHEAP PRICES THEN I GET TO THE END AND YOU ARE EXPENSIVE!!I DONT WANT TO PAY TO USE YOUR TOILET!!! | 3 |
Ryanair | WHY FLY WITH THEM??? | 1 |
EasyJet | WHY has my hotel in Montenegro been changed to 1hr15 mins away from my original hotel but our friends who booked the same day same hotel and flights haven't 😳we are left in limbo as we carnt rearrange anything till they receive a email to easyJet said they are no longer working with that hotel carnt seem to get anywhere with this it's ver annoying 😡 | 3 |
Ryanair | WILL NEVER FLY AGAIN.Several Points, some of which I will be seeking legal action with.Flew Newcastle to lanzerote and back last week. I fly world wide with my job weekly on multiple airlines from private planes to 1 engine sesnas in jungles so I think I have the experience to call them out. Watchdog needs to get involved in this and they need shut down immediately.1, the plane had technical difficulties so we were delayed 3 hours at Newcastle Airport and told they were flying an engineer over from Ireland to fix it, no I'm not 100%on this but I assume they have engineers at every airport surely. The cost and pollution, time to fly a private plane over for one engineer they must be doing well.2, we flew over lanzerote as we saw it and then were told we were being diverted to gran Canaria, but they knew this for 90 minutes but didn't tell us. The winds were too high, (35mph) 🤔. I'm sure alot of places have that wind year round but ok. People were complaining not that they were being diverted but why weren't we told as those with children were getting them fed, changed etc ready to land at lanzerote. The polish attendant came back to the front of the plane and said "it's always the ones at the mlback who complain I just ignore them and come back to the front", great customer service. My 18momth old was crying as been up since 6 and couldn't sleep as we were sat in the airport an extra 3 hours so alot of people around, she said what's wrong I said she has been up for 14 hours now and needs to sleep, her response was I have too it's past my bed time and I have had to work so it's not too bad for her. WHAT??? You are working and it's your job, I nearly ripped into her.3, when off the plane there wasn't one rep in. Sight to let anyone Know where to go or what to do as we were allocated busses. When on the busses we had to wait an hour. If they knew for 90 minutes then why was there No1 there to meet us and the crew was nowhere to be seen.4, a few people just desperate to get off the plane had left duty free or baggage on the plane where they were told they couldn't find it. I persued this as my child's antibiotics were in it for quick access on the flight. Another passenger had ice enquired to the flight staff as she was scurrying out of the airport to Thier transport, she said she left it in lost property, when. I asked them they didn't have it but contacted the hosts and I was told " she's coming back to the airport to drop It off", so she stole it and got found out so hurried back with it. I got it the next day with a lengthy conversation.5, the flight to lanzerote again was a farce, with 3 hours sleep people were not allowed through customs with thier duty free from Newcastle so many had items taken off them unless you really kicked up a fuss and spoke to a supervisor.6, the flight home we were trying to get my daughter to sleep but the hosts insisted on shouting down the phone about drinks and duty free when 90% of the plane was asleep, then came the God awful music and recorded voice repeating what she had just said, thus waking everyone up again every 20 minutes, common sense would not go a miss here.7, as a screening Child I gave her my phone to watch cartoons on to calm her, we had toys, books, pens and paper, teddy's all sorts out. My phone was left on the plane and the access back to the plane was closed when I had realized this. When through to Newcastle we went to Swissport who said they could not contact the plane but we could call the airport the other end. RYAN AIR has a company that they hand lost property to off the plane, the woman at head office, (which takes 40 minutes to get through to) stated "they do this as a good will gesture and don't have to hand it to them. (I'm not a Loyer but I'm pretty sure that if someone has left property on your airline, buts, taxi etc then you have a duty of care for that item, so then handing it to a stranger and paling it off then not aiding with the retrieval is the same as handling stolen goods as we did not consent to them handing it to a Spanish company that claims you must fly over to receive thus idle as they can't send it to you.?????. So Ryan Air has no respsibility for this and the holding company state its a Ryan Air policy that they can't send it. So once they hold all the Sunstone items for 3 months what happens after that? Can the staff just help them self as No1 will pay to fly over to collect a phone, a baby buggy, drink or clothes etc. Another Ryan Air rip off.Every representative we spoke to was rude, unhelpful and just said it's not thier problem. This is still ongoing.I'M ANY INDUSTRY FOR ANY SERVICE RYAN AIR IS ROCK BOTTOM. WE WILL NEVER USE THEM AGAIN, I ADVISE EVERYONE TO NEVER USE THEM AND IF WE CAN GET THEM. SHUT DOWN. THE STAFF TO THE MANAGEMENT ARE HORRENDOUS AND AS A COMPANY THAT IS BASICALLY A TAXI FIRM AND CUSTOMER SERVICE THEY ARE HORRENDOUS AT BOTH!This will fall on deaf ears as they don't care because people will still use then but they are as useful as a chocolate T pot. | 1 |
Ryanair | WILL NEVER FLY WITH THIS GREEDY AIRLINE AGAIN!!OVER CHARGING FAMILIES, LIKE THE PRICES ARNT HIGH ENOUGH, I HAD TO PAY 220 EUROS APPARENTLY TO FLY HOME, THEY SAID IF WE DIDNT PAY IT THEN WE COULDN'T BOARD THE FLIGHT?EVEN THOUGH WE HAD ALREADY PAID FOR OUR FLIGHTS PLUS EXTRA TO SIT TOGETHER, WORST FLIGHT EVER! DELAYED THEN MISSED OUR TRANSFER AND THE PLANE WAS TOTALLY CRAMMED I STILL HAD MY CABIN CASE ON MY KNEE AS NO WHERE FOR IT, STRUGGLED BIG TINE TO PRINT BOARDING PASSES WHICH I NEVER HAVE PREVIOUSLY…. EASY MONEY THOUGH I SUPPOSE FOR RYANAIR (SORT YOUR WEBSITE OUT) THATS THE REASON WE GOT OVERCHARGED!!!!! | 1 |
EasyJet | WILL NEVER USE AGAINWould give less than a star if I couldHad a lovely holiday in Tenerife, the hotel was lovely and the check-in with the flight and hotel was fine.We were delayed over 12 hours on the way home.Had to sit in the airport for over 5 hours with NO MEMBERS OF STAFF giving any updates so we were preparing to sleep on the airport seats.After waiting since 7pm, shortly after midnight we were transferred to a hotel for the night to then get a transfer back to the airport the next day. This transfer never came! We had to get a taxi.We then got on the new flight home, which was 1 hour delayed, and were advised to put in complaints and compensation reports.We submitted compensation reports to Easy Jet flights, Easy Jet holidays (as it was a package) and our holiday insurance and we got nothing! We were told it was 'extenuating circumstances'. This was absolutely disgusting. I missed a day of work for this!RUBBISH COMMUNICATION AND AWFUL COMPLAINT HANDLING.Never again | 1 |
Ryanair | WILL NEVER USE RYANAIR AGAIN!! Had to pay €25 to take on board hand luggage ( 7 of us ) because we didn't have priority bookings? Then of which the luggage wasn't able to go on with us it went straight to the luggage carrier. Why ? Robbing ****ds.Staff are rude and obnoxious at Alicante too! | 1 |
Wizz Air | WIZZ AIR SCAM ( Not connected to airline but scammers pretending to work for Wizz air customer service conning customers out of money for airline fees) Had £100 stolen from scammers who have an online number found on google which claim to be Wizz air customer services. The bank traces this number to 🇦🇪, they will ask you to email your IDENTITY over and claim your owed flight refunds/compensation but in order to receive you must pay fee £100 to change your ticket to flexible one. They then ask for your email and send a confirmation which looks like it's from Wizz air with the company logo (check the 'I' in Wizz is printed the correct way up) .. honestly can't believe I fell for it all… they have a fake Wizz air what's app platform with customers service logo.. even my bank statement showed up as Wizz air .. the bank won't refund the money so please double check and only go off contact numbers from their genuine website not google. | 1 |
Wizz Air | WIZZ FLEX - just A SCAM.Why?1. First of all, they do not refund you the whole amount in case of cancelation (even 2 months before the flight).2. The amount is refunded to your Wizz credits (which will expired in 90 days)Pay attention - a huge scam!As soon as I used the credits, I will never use them again - I´ll rather go by bus. | 1 |
Iberia | WORSE EXPERIENCE EVER!#iberiaairlines #iberiaFirst of all my apologies to all my dear Spanish friends which I love and respect.This experience with IBERIA was beyond humiliating and frustrating . It was a nightmare.I have never experienced something even close to this before in 45 years that I have traveled around the world. IBERIA WORST SERVICE & ZERO ACCOUNTABILITY . IBERIA WORST EXPERIENCE EVER.I am not the kind of person to do this but honestly IBERIA deserves this and my fellow passengers and the airline industry government regulators need to be aware of this.My experience with IBERIA has been HORRIBLE. The worse customer service and accountability. NEVER ever will I fly with them again.Back in July we went to Spain for my sister in law's wedding, a big event for the whole family . We all flew from different places around the world Dubai, Australia, USA and of course Spain.We went with our two boys while our daughter was waiting for us in San Sebastián. As was expecting given the importance of the event we meticulously picked out our outfits .First flight from Madrid to San Sebastián IBERIA didn't allow us to board the flight because we didn't check in online (mind you we got to the airport a couple hours before). IBERIA never advised that you needed to check in online or run the risk of being left out due to overbooking. We were later told by IBERIA's 'atención al cliente desk' that it is very common for IBERIA to do this during peak travel periods of the year — I take this as IBERIA first and passengers/customers last. We were supposed to arrive San Sebastián early to attend a family pre rehearsal lunch. It was the first time that all the family got together after my father in law passed away. A very very important event for all of us. FYI this flight was leaving at 8:00 am."Second attempt we were on stand by on a direct flight to San Sebastián two hours after our original flight. As IBERIA protocol which we understood at the moment, we waited until the last passenger boarded. IBERIA called us and assigned us different seats which was ok with us since our kids are older.Finally we made it! We might be able to get to the family lunch! Well well well not too fast all of the sudden last minute four passengers arrived to the plane that was about to leave and what happened 😳, after a humiliating discussion we had to leave the plane in the middle of the tarmac, remove our luggage and go up again and find another flight to get to San Sebastián. FYI we bought these tickets way in advance back in March. By EU law if any EU airline bumps you out of a flight they have to compensate you for it. Almost three months after we haven't heard anything from IBERIA awful awful experience and humiliating.Unfortunately the story doesn't end here.IBERIA finally put us in a flight to Bilbao at 2:00 pm . Bilbao is an hour away from San Sebastián, so an hour flight plus another hour to get to San Sebastián.When we arrived to Bilbao our suitcase with all the suits and my dress for the wedding did not arrive😡. Well we notified IBERIA at the airport and they told us that we would have the suitcase before the wedding which was "4 DAYS AWAY". We thought no worries we will have everything by the day of the wedding. After calling every day to find out the status and getting the same answer "it is on the way you will have it before the wedding". Well, the morning of the wedding they finally admitted that it wouldn't arrive on time. Remember that the suitcase was not coming from Kuala Lumpur, Australia or any remote island in the world , the suitcase was in Madrid. Why did it take 4 days for the suitcase to arrive when it was only in Madrid. On top of all that, POOR FOLLOW UP and SLOW response on our claims BY IBERIA.The day of the wedding we had to go and rush to buy something to wear for the wedding. Even though it might sound fun IT WAS NOT. Actually it was a nightmare.To make this frustrating story with IBERIA shorter .We introduced our claims as every other IBERIA worker told us to do and wait until they got back from their August break and three months after their answer is just $200 for your claims.COULD YOU BELIEVE THIS 😳We had to buy two suits and my dress . Do you think realistically that we can buy this for a total of $200? .#iberiaworseairlineever#iberiaworseserviceever#iberiapeoraerelineadetodas#iberiahumillanteexperiencia#nuncaviajeseniberia | 1 |
Pegasus Airlines | WORSE FLIGHT EVER. DO NOT FLY WITH THEM. HORRIBLE CUSTOMER SERVICE AND THEIR STAFFS DO HAVE A CLUE ON WHAT THEY ARE DOING. 😡😡😡 | 1 |
Grupo IAG | WORSE THAN SPIRIT AIRLINES! Lost luggage nightmare! This is easily the worst and least helpful airline I’ve ever dealt with. I’d even recommend Spirit Airlines over Aer Lingus. They lost our bags on our recent trip and have no desire to help us get them back. Their customer service is a joke and they are incapable of providing any answers to help us understand when we can expect the bags. Besides this nightmare we’ve experienced, the planes are also small and uncomfortable. Will never fly with them again! | 1 |
Grupo IAG | WORSE company that EVER existed! On August 2018 they boarded around 300 people in their plane going from Paris to Montreal. The plane couldn't take off because of a mechanical issue. We waited 1hour and a half inside the plane and then another 1h and a half back inside the airport. Then they announced that the flight was cancelled. They sent everyone to a hotel (after a lot of confusion). Next flight they offered us was for 5 days after! They were unwilling to pay another flight (with another company) to us. And they only paid hotel and food for 2 days (many people got stuck in Europe for almost another full week). Most of the clients had to buy another flight to travel last minute, which was my case and I ended up spending 4 THOUSAND DOLLARS ($4000k) for 2 new one-way tickets. I'm still trying to get reimbursed up to this day. Remembering that other 300 people in the opposite direction (Montreal-Paris) also got affected with the cancellation and also remembering that the SAME THING HAPPENED ONE MONTH BEFORE. 2 months of existence and they already messed with the vacations, plans and the lives of around 1200 people. Their customer service is horrible and they give out false information. They try everything to get you tired and give up claiming your rights and your money back. DO NOT BUY A TICKET WITH LEVEL, or either IBERIA and VUELING (They are the same company and are all involved). | 1 |
Ryanair | WORST AIR LINE EVER!!! DO NOT USE!!!Can't physically log my complaint with them after many many attempts there trying to push me back to love holidays and then love holidays say it's Ryan airs issue, I'll log my complaint below as there so shittttttttttttttttt! Customer service is shocking guy didn't want to help and then hung up on me this morning!!Formal Complaint and Request for Compensation - Booking Reference LOV8309136U/TJFVMV(Flight no.FR1953)Dear Ryan air Customer Service,I am writing to express my deep dissatisfaction with the recent holiday we booked through Love Holidays, which was far from the relaxing experience we had hoped for. Our trip to Mallorca, under booking reference LOV8309136U, was an absolute disaster from start to finish. I am formally seeking compensation for the unnecessary fees incurred and the immense stress and duress caused throughout the holiday.We booked our holiday with Love Holidays, flying with Ryanair. However, from the outset, the entire process was a nightmare. When attempting to check in online, we were repeatedly faced with an error message that prevented us from completing the process. Despite our best efforts, nothing we tried could resolve the issue. Upon arriving at the airport, the situation worsened when we were met with rude and unhelpful staff who directed us to manually check in at the desk.At the check-in desk, to our shock and surprise, we were informed that the reason we couldn't check in online was because Ryan air had incorrectly entered the details for our entire party. While I am the only male in the group of five, your system had recorded all of us as male. This error caused a major issue with our online check-in and made the manual check-in process unnecessarily difficult and stressful. Even the staff at the desk struggled to correct the error in your system, but eventually, they managed to do so after a great deal of difficulty. We were then forced to pay £55 per person, totaling £275, to rectify a mistake that was entirely due to your company's incompetence. This unexpected cost placed a huge financial burden on us, and I had to make several distressing phone calls to borrow money from family members. This situation was not only humiliating but also caused a great deal of stress for my family, especially with children present.To make matters worse, the experience took a severe emotional toll on my stepdaughter, who is autistic. The stress of the situation caused her to have a panic attack at the airport. This was an entirely avoidable situation had yourselves processed our booking correctly, and the distress caused to my family is something we should never have been subjected to.Upon arriving at the hotel, we discovered that the accommodation was in an appalling state. Fellow travelers who arrived with us were visibly upset, with some in tears and even attempting to book alternative hotels. Unfortunately, due to financial constraints, we were unable to do the same and had no choice but to endure the substandard conditions. The room we were assigned was infested with bugs, and both the beds and the room itself were crawling with insects. Our family suffered numerous bites on our legs, arms, and necks, making the stay extremely uncomfortable and unhygienic.The food at the hotel was abysmal, offering no suitable options for children. To make matters worse, there was nothing around the hotel in terms of amenities. There was no beach nearby, no shops, and the on-site shop closed at 8p.m., leaving us stranded if we needed anything after that time. If we wanted to access any other services, we were forced to take a bus for over an hour to the nearest town—a daunting and impractical task when traveling with three young children.The entire experience was not only stressful but completely unacceptable. We paid for a holiday that should have been a joyful and relaxing break for our family, but instead, it caused immense distress and frustration. Given the multitude of issues we faced due to Love Holidays' negligence and the unacceptable state of the hotel, I am formally requesting compensation for the fees we were forced to pay at the airport, as well as compensation for the stress, inconvenience, and emotional distress caused to my family throughout the trip.I trust that you will take this complaint seriously and respond promptly with a resolution. I look forward to hearing from you as soon as possible regarding compensation for this ordeal. | 1 |
Grupo IAG | WORST AIRLINE CUSTOMER SERVICE EVER, GUYS YOU SHOULD NOT EXIST OR OFFER A SERVICE TO THE WORLD ANYMORE, WHAT HAS THE WORLD DONE TO YOU TO BE SO NASTY, IS THAT THE WAY ENGLISH PEOPLE ARE?? REALLY GUYS??? | 1 |
Vueling | WORST AIRLINE EVER !!! | 1 |
Ryanair | WORST AIRLINE EVER! Do NOT fly with them, however low the cost might be, you will end up loosing your trip or paying high fees! The personal of Ryan air on the airport in Madrid was incredibly rude, totally uninterested in helping with anything, one woman screamed at me, another threatened to call the cops at a nice lady who also had trouble(and called the cops on a young girl who the staff had promised that a certain document was enough to travel but then when she came to do the check in they denied her)The worst service I have experienced in my whole life! Shame on Ryan air and it's staff for treating me and other passages like this!! | 1 |
Vueling | WORST AIRLINE EVER! My girlfriend got corona so we weren't able to make the flight. Even though their policy states that we would get our money back in this situation, they now cancel this possibility. The official Dutch certificate that proves my girlfriend has corona is somehow invalid for Vueling's standards. It took us almost a YEAR to get in touch with them.We're never flying with Vueling again. I wouldn't wish this for my worst enemy. | 1 |
Turkish Airlines | WORST AIRLINE EVER! They just keep making changes for flight hours(!) that affects the customer and we have to pay for it! This is the 3rd time it happens in one year and this is hopefully the last time I´m choosing to fly with Turkish airlines! | 1 |
Iberia | WORST AIRLINE EVER!! They literally have NO customer support in US. They give one customer number but you call and it hangs up after saying it is connecting to a operator | 1 |
Iberia | WORST AIRLINE EVER!!!!!!! Horrible customer service, dirty bathrooms, bad food, terrrible! The only good thing is the flights from Spain to Mexico cause they are the chespest, but overall the service is awful! | 2 |
EasyJet | WORST AIRLINE EVER!!AWFUL CUSTOMER SERVICE!AWFUL STAFF!DO NOT RECOMMEND!WOULD AVOID AT ALL COSTS!SCAMMERS!!!!!!!!!!!!! | 1 |
Ryanair | WORST AIRLINE EVER. I have been waiting since April for a refund. Customer care agents are also really unhelpful. Worst customer service I have ever received. | 1 |
Ryanair | WORST AIRLINE EVER. SO IF YOU MISSED CHECKING IN ONLINE THEY WILL ASK EXTRA 55$ per pax. We were 2 hours early at the airport and couldn't access the check in online so we had to check in at the counter but jeeeez they asked for payment for them to do it. | 1 |
Turkish Airlines | WORST AIRLINE EVER. THEY ARE BUNCH OF CROOKS. DO NOT DO BUSINESS WITH THIS AIRLINE AND DO NOT TRAVEL TO TURKEY. ABSOLUTLY DISHONEST PEOPLE AND THEY WILL GIVE YOU RUN AROUND. THEY WILL LIE TO YOU LIKE THERE IS NO TOMORROW. WE HAD THE WORST EXPERIENCE WITH THEM. THEY DECIDED TO NOT REFUND OR REBOOK OUR TICKETS WORTH OF $7,000.00. EVEN THEIR SUPERVISOR DOES NOT GIVE A DAMN. THE WHOLE SYSTEM IS CORRUPT. FAIR WARNING. DO NOT FLY WITH TURKISH AIRLINE. YOU WILL REGRET YOU EVER DID BUSINESS WITH THEM. THEY HAVE THE WORST CUSTOMER SERVICE AND THEY SCREW YOU HOWEVER THEY CAN. WE HAD PLANS TO GO TO TURKEY AND SPEND MORE THAN $100,000.00 IN PURCHASING FOR OUR BUSINESS AND NOW I GUESS IT IS THEIR LOSS. I WILL GO ON THE NEWS TO LET THE PUBLIC KNOW THAT TURKISH AIR IS NOTHING BUT A SCAM. | 1 |
Turkish Airlines | WORST AIRLINE EVER. THEY CANCELLED OUT FLIGHT AND DID NOT TELL US. THEY ARE SCAMMING AND RIPPING PEOPLE OFF. AVOID THIS AIRLINE AT ALL COST. I AM ABSOLUTELY FUMING WITH TURKISH AIR. THE CUSTOMER SERVICE IS SOOO BAD , I CANNOT EXPLAIN IT. THEY WANTED MORE MONEY FROM US BECAUSE THEY CANCELLED OUR FLIGHT FROM THEIR END. | 1 |
Ryanair | WORST AIRLINE EVERCharged £55 for not doing check in, DO NOT FLY WITH THIS DISGUSTING AIRLINE | 1 |
Pegasus Airlines | WORST AIRLINE EVERI do NOT recommend at all! I would've rated a 0 if I could! delayed my flight 3 times going back to my countryEven when I was leaving my country to go to Pegasus airlines they delayed it as well! They make us pay for food to the point we have to bring our own? If ur not Turkish u can barely understand anything at all. If ur planning to fly on Pegasus airlines good luck and have a safe flight! | 1 |
EasyJet | WORST AIRLINE EVERRRRRRR IMAGINE SOMEONE FROM EASYJET BROKE INTO MY SUITCASE AND STOLE MY GUCCI BAG THEY HAVE NEGLECTED ME AND DONE NOTHING THEY ARE RUDE AND AND NEGLECT THERE CUSTOMERS THE AIRLINE IS CHEAP FOR A REASON ! | 1 |
Turkish Airlines | WORST AIRLINE I HAVE EVER SEEN. RUN AWAY.I paid for a round trip and set my return flight as an open ticket, I am calling Turkish Airlines every day to setup my flight and they are telling me daily that they can not setup my ticket because the airport code changed and they need to fix the issue. I have done everything they asked me to do (wrote feedback, emails) etc. and nothing works, I've been waiting calling them for 3 weeks and for 10 days waiting to fix the airport code which is 3 letters and they keep saying it is in progress and will call me back in 2-3 hours and they never call me back. They refuse to provide any details about what is being done to solve the issue, what has been done until now, a phone number of a supervisor, nothing. I am getting the feeling that they don't want to fly by back home with the ticket that I already paid them for and they want me to buy a new ticket.On top of that they are asking me to pay almost the full amount of a new ticket to setup the date for departure for my open ticket to I paid already (I paid for the round trip). | 1 |
Ryanair | WORST AIRLINE I HAVE EVER TRAVELLED WITH.1) First time come to know priority and nonpriority tickets.2) Some information must have been provided,some warning or some special information should have been given by the RayanAir because it is a new and different kind of ticket.3) At least RyanAir should send an email after the ticket was booked, to warn or inform us that:A) This is a different ticketB) It is not a normal ticket.C) It is a nonpriority ticket and it means you can not travel with a normal cabin bag either.4) At Barcelona Airport no Priority boarding was available online, because, it was all sold, so we paid for a 10 kg checked-in bag for about £55 charges online at the airport and thought we paid more than the priority boarding charges and thought we have a better option.5) At the boarding gate counter RayanAir staff charged us £90 for the same check-in bag again, which we had paid already for online at the airport.6) Airline Staff also removed us from the queue and boarded all the passengers in the airplane first and afterward charged us £90 checked-in bag charges, which we already paid online.6) Note: When going from London Stanstead to Marrakech, the flying experience was not too bad.Not a good pilot as well.7) At the time of online check-in, even within 24 hours, there was no selection of seat option was available. We clicked without charges and very different seats were provided to us. One was on 14th Lane and another was on 10th Lane, what is this? A husband and wife were separated in an airplane, it is the first time we were forced to travel separately.Really the worst experience flying with Ryanair.I will not recommend RYANAIR to anyone.Mohammed Khalid | 1 |
EasyJet | WORST AIRLINE I have ever seen!This is my 2nd time fail with Easyjet and I do not recommend anybody to use them if they have other options.First fail was in flight from Dusseldorf to Manchester. I was flying with a friend of mine. We gave our passports for check in and we arrived there on time. But due to very slow operation, they issued my friend's boarding pass and when it came to my turn, they said check in was closed. So I could not fly and had to buy another ticket on the next flight purely for their mistake and very slow operation. This has happened 3 years ago.Second one was this week, I bought a ticket from Manchester to Belfast and return as well. I bought with extra luggage allowance and front seats. Then I realized that I put the ticket date wrong by 1 day. Tried to correct this online but it was not possible to do online. I bought another ticket on the day I want and gave them a call to refund the previous one. But they refunded only a small part (like 10% of what I paid). I asked for refund of extras which they normally refund in full, they rejected this. If you have another alternative to fly to where you want, I suggest you to use that one and eliminate EASY JET without any doubt! | 1 |
Ryanair | WORST AIRLINE IN EUROPE, DO NOT FLY WITH THEM EVER, OPT FOR OTHER AIRLINESI am appalled at the customer service Ryanair provided me. Requested full refund for 3 consecutive times and they claimed that I had to filled a few forms again and again and again. That is why, I am not recommending that you do not fly with Ryanair. Disgusting Customer Service, Disgusting way they treat people, and they even take advantage of others, they think about themselves, their pocket, filling them with money, than, with people who cannot fly. Due to covid-19, they are not refunding any money, and they come up with all sort of excuses saying that, oh, the terms and conditions dictate that we cannot provide any refunds. Ryanair, open your eyes, you are taking advantage of people and shame on you for doing that, provide the refunds and people will fly with you. I will never, ever be flying with them ever, ever again, disgusting company. | 1 |
Lufthansa | WORST AIRLINE IN EUROPEI had the most atrocious experience in getting to Colombo from Poland. It took me over 5 days to reach Colombo. I had the most chaotic, unprofessional service by Swiss and Lufthansa airline that left a bitter taste.According to my itinerary I was supposed to arrive in Colombo on the 13th of December. But unfortunately, it took over 5 days to get to Colombo (Landed on Friday the 16th of December). The flight from Zurich to Colombo was cancelled and I was asked to go to the transfer desk to reschedule. This took me another 2 hours just to get to front of the queue. Once the agent rebooked, I was put into a hotel. The next day I was then scheduled to Frankfurt to connect directly to Colombo (UL554). I arrived on time at the gate but was denied boarding due to invalid ticket which was done by Swiss agent at the transfer desk at Zurich. I tried to explain to the gate staff of Sri Lankan airlines at Frankfurt, but they informed me that they could not help, and I had to contact Swiss/Lufthansa. I immediately contacted (roaming from my phone) an agent over the phone but once I explained the whole situation the agent hung up which was frustrating. I then had to call again and explain the same situation in which the agent informed me to go to the transfer desk (Frankfurt). I had to make my way once again to Terminal 1 from terminal 2. Yet again I had to stay in a queue for 3.5 hours (Transfer desk) to get to the front. Once again, I was rescheduled to Mumbai and then to Colombo the next day. On the 14th of December after boarding to the flight to Mumbai (Lufthansa LX0756), the flight did not take off for over 4 hours as there were no staff to load the baggage into the aircraft. Due to this delay, I missed my connection flight again from Mumbai to Colombo. At Mumbai there was no-one to inform me of any solutions and had to wait another 5 hours to reschedule a flight which was for the next day (16th of December). The Lufthansa Indian representative had informed the transfer desk that I would be able to get a reimbursement if I had to book an airport hotel/food which I did. On the 16th I manage to get into the flight (UL 142) heading to Colombo. In Colombo they could not find my luggage and I was informed by staff that it was still in Frankfurt which reached me on the 18th of December. | 1 |
Grupo IAG | WORST AIRLINE IN THE WORLD!British Airways strike again.No baggage handlers in T5 tonight so my clients & my drivers having to wait for over 2 hours for luggage to come through.I would rather walk than ever fly with them.This, along with their constant delays & the ridiculous amount of cancelled flights is becoming a joke. How the hell do they keep getting away with inconveniencing the public like this.The government have got to step in & start fining them millions!The staff at the bottom are not to blame, it's the jokers in operations & the management at the top who are a disgrace! 😡😡😡Look for alternative airlines whenever possible. | 1 |
Ryanair | WORST AIRLINE IN THE WORLDCancelled my flights twice within 1 week and then DID NOT PROCESS my refund for 1 month. After going through their procedures they removed my flight refund from their system as it never existed. I contacted their customer service line many times and was dealt with by Laura who 3x over said nothing could be done and continued to cut the line of conversation. I managed to get through to their phone line after 10 hours of searching and was told to fill out another form online - which does not work as it has a bug on it. disgusting service from a disgusting airline. Being told now that I will only be able to receive vouchers back and not my actual hard earned cash because i booked through a travel agent.they will literally steal off you. use alternative cheap airlines like whizz air, easy jet, and others - dont even bother. WOULD GIVE LESS THAN 1 STAR IF I COULD. IF RYANAIR ever see this my booking references are SB21FJ, and D47C8Y - I still want my money back | 1 |
Ryanair | WORST AIRLINE IVE EVER HAD TO DEAL WITH, rude judgemental staff, no help at all over the phone. Lost out on a great deal of money for a flight due to personal reasons with no refund or partial payment. Nothing but inconsiderate money grabbers! They will even charge a admin fee to get government tax back on unused flights! Absolutely shocking. Seen plenty of bad reviews for this company! Do not be fooled by cheap flight prices because the extra charges they do for baggage and name change or flight change is not worth it in the end. | 1 |
Ryanair | WORST AIRLINE ON THE PLANET. Delayed flights, terrible customer service - avoid avoid avoid! They will ruin your holiday (if you ever get there with their unreliable flights), pay the extra fees to fly with a proper airline. | 1 |
Grupo IAG | WORST AIRLINE SERVICE EVER! Choose lower budget airlines instead! Lost my luggage for 3 days now from heathrow toPVK ( same as 70 other passengers on the fight) - still haven't received it. Been speaking with customer service for 3 days now and the bag is still sitting at heathrow (can locate it thanks to air tag). | 1 |
Ryanair | WORST AIRLINE WE HAVE EVER EXPERIENCED...Their pricing model is made confusing on purpose to hide hidden charges. They will charge you for everything they can, its ludicrous. They charged 40€ per person to take a cabin bag on the outgoing flight, and on the return flight Ryanair charged almost 80€ to take our bags back home.They also charged us for seat selection, after we had booked, seating my daughter (10 years old) and us separate, so they could make more money, around 20 €, great if your are a familyðŸ‘Hate this airline, they advertise their flights to be cheap, but once your there the basic flight comes with nothing so you have to add everything , just so you can carry all necessities.WE WILL NEVER USE THIS AIRLINE AGAIN, AND RECOMMEND EVERYONE TO DO THE SAME. | 1 |
Lufthansa | WORST AIRLINE WEBSITE IN THE WORLD!Worst UI/UX experience in any website in the world, the style and bulky unfriendly inaccessible website of lufthansa is ridiculous, a shame on German designers and industry of such boring and non helpful website, you basically cannot find anything through bulky text and unfriendly coloring! | 1 |
EasyJet | WORST AIRLINE. Rescheduled our flights multiple times, multiple delays for both our flights, indescribable queues at every single part of the airport, they damaged our child's car seat despite it being wrapped in bubble wrap, before our 5hr car journey home and there was literally no one to help other than being told to 'ring customer service'. Had to get a taxi to Halfords to buy a new one. 2 weeks after filling a baggage claim form out, no contact, customer service can't tell me any information.Recommendation - AVOID EASYJET AT ALL COSTS | 1 |
Vueling | WORST AIRLINER EVER. They 'forgot' the luggage of the entire airplane at schiphol, because they knew it was cheaper to leave without the luggage than to have a delay because of it. After that: no communication when we can expect our luggage. It's now day 6 without luggage and they ruined out holiday. Terrible company with terrible customer service. Will never fly with these ***** again! | 1 |
Pegasus Airlines | WORST AIRLINES EVER! and they dont respect the passenger they made me pay money for extra kilos i bought from duty free and the lady kept threatening me with the police i dont why and she did not want to give an invoice but i insist and at the end she gave me after many times of acting to call the police.worst and unrespectful airline staff in the whole world. | 1 |
Turkish Airlines | WORST AIRLINES EVER!! DO NOT BOOK WITH TURKISH ARLINES!They did not let me use my ticket because they have system issue. Representative will not help saying:" sorry I cannot help you, send feedback and will get answered in 48 hours." It has been a month; 8 calls and I have not been able to use my ticket or get my money. No updates. When asking for people who can help, they hang up the line. 2 emergency requests were filled but still no answer. Basically, you will never know what is going on with your tickets.A lot of delays!! Do not expect your flight to be on time. You will not be granted another flight unless you fight for it.This is by far the worst experience I have had with an airline. Rude customer services that provide you with wrong information and denied it when they are asked about later.To save yourself trouble, do not book with Turkish airlines. Do not let the cheap prices foolish you. | 1 |
Lufthansa | WORST AIRLINES I'VE EVER FLOWN. AVOID AT ALL COSTS. I flew from Miami to London via Munich, business class. The lie flat seats are the worst I've ever experienced in a business class - yes, they recline all the way, but they're just two seats next to eachother, like in economy - except wider - they are more comfortable than economy, but there's NO privacy, NO storage space, all they do is just recline all the way. If you're by the window, then the person next to you, when they recline all the way, there is absolutely NO way to get out - their legs are too high for you to climb over, so if you need to go to the loo, you have to wake them, get them to sit up so you can get out, then they have to wait for you to come back before they can settle down again. What a STUPID arrangement! The little bag of goodies contained a couple of tiny tubes of moisturizer - no earplugs, no eye mask - NOTHING! And when we got to Munich for the connection, we had to climb down 6 flights of stairs (without assistance or guidance, including the elderly), climb onto a bus, be driven out to the plane, climb up another flight of steps (without assistance) - so if you're disabled, you would not have made it. appalling. They lost my bag for 4 days, but their website says you can buy essentials up to the value of 1500 pounds sterling - and they'll reimburse you. I spent $83.02 in total, on essentials, I submitted my claim on 1st January - 30 days later - nothing - I contacted them and they said "we never received your claim, you're now out of the window to make a claim, tough". I was FURIOUS, I had all the receipts and spreadsheet, and I told them how angry I was. They said oh as a HUGE favor to you, this one time, we will reimburse you. I waited and waited and sent emails. Then I was told oh, we did pay you but by mistake cancelled the payment. Really??? They said they'd do it again, to be patient and wait two to three weeks. I waited. I pestered them, they said oh we've sent the wire, here's the payment confirmation (just some numbers, which do NOT constitute a wire confirmation number) and to check with my bank to see why it hadn't been received. How can my bank find a wire that hasn't arrived? THEY ARE LIARS AND CHEATS AND I WILL NEVER FLY WITH THEM AGAIN AND WARN EVERYONE TO AVOID THEM LIKE THE PLAGUE. DECEIPTFUL, LIARS AND A POOR AIRLINE TO BEGIN WITH. The person who is responding to me is Jai Khare. Shame on you Jai and shame on Lufthansa. | 1 |
SAS | WORST COMPANY EVER ! RUN AWAYworst experience with an airline company, they cancelled my flight the day of my trip, then offer you to refund not even the total of the flight in 2 weeks… and after 1 months nothings has come, 1 hour to get them on the phone and what they do is just sending a reminder to an other customer service… on my way with my lawyer to take my money back 💣 | 1 |
Grupo IAG | WORST COMPANY EVER THEY THIEF EVERYBODY AND CANCELLED TICKETS IF YOU DONT TAKE THE OUTBOUND | 1 |
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