Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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Ryanair | WORST COMPANY EVER! They knew since the morning there was a strike on the day of my flight, yet they failed to inform passengers. They made us start boarding, get into a bus, and then brought us back to the airport to say, "Due to a strike, the flight was cancelled." They told us to look for a new flight for free, but the only available one was three days later. If they had informed us in time, we could have canceled our bookings to book with another company on the same day. SHAME! They don't even deserve one star. | 1 |
Ryanair | WORST COMPANY EVER!! DO NOT BOOK WITH RYAN AIR! They try to rip you off every penny that they can. The staff was horrible and rude to deal with and very unhelpful. The customer service was absolutely the worst I have ever had in my life. Never book with this company. | 1 |
Vueling | WORST COMPANY EVER!!!STAY AWAY!!! | 1 |
EasyJet | WORST COMPANY EVER!Poor an awful customer service.Do yourself a favour and pay a bit extra and use a proper airline.Absolutely disgrace! | 1 |
Pegasus Airlines | WORST COMPANY EVERThey delay and cancel flights without giving you any compensation even after showing proof with the EU Law that you are eligible.They made me miss second flight and had to book another expensive flight on the spot on my expenses again.Also worst costumer service. They barely can speak english and also very rude.I won't recommend to anyone !! | 1 |
Vueling | WORST COMPANY TO FLY.We were not able to check in online,we receive a message that it has to be done in the airport where we later learn taht the flight was overbooked,no surprises till here since almsot all flights of this company is overbooked.the terrible thing was the selection of which persons will finally fly,the process is usually take with order by the time of when the check in made by calling loud the names but instead of call the passengers names we saw people whispering to the employees and provide them access from the side,we were the only ones that left behind.When we asked with what criteria the employees have been chosen they said that these were people with disabilities,15 people?seriously?Their offer was to provide us a next flight 14hours after and for a different destination.we finally lost a total of 6 hours as in order to get the compensation value we had to wait hours in the line since only two people were working there and dozens of people were waiting for the same reason.TERRIBLE | 1 |
Turkish Airlines | WORST CUSTEMORE CARE LINE EVER. I TRY FOR HOURS NOW TO PRE BOOK A SEAT AND NO ONE CAN HELP ME. I REALLY HOPE THE FLIGHT WILL BE BETTER BECAUSE IF YOU START OFF LIKE THIS... | 1 |
Grupo IAG | WORST CUSTOMER EXPERIENCE EVER - NEVER AGIAN.LOST MY BAG , have been chasing for 2 months trying to get my claim sorted out.No Way to contact the claims team??? LUNACY. | 1 |
Ryanair | WORST CUSTOMER SERVICE EVER!!!!!!I made a mistake in booking called them straight away and tried to correct the error and they wouldn't correct it. Had to buy new flights costing almost 300 pounds. | 1 |
Grupo IAG | WORST CUSTOMER SERVICE EVER!They Cancelled my flight and it took me six hours of calls and holding to get rebooked because of their mistakes. They failed to include my infant daughter in new booking, gave me the wrong reference number, and canceled my return flight by mistake. Never book AL! | 1 |
Ryanair | WORST CUSTOMER SERVICE EVER.NOW LOW COST...THIS IS HIGH COST AIRLINE. | 1 |
EasyJet | WORST CUSTOMER SERVICE! I've been waiting for my 183€ refund since May!! I've called 20 times and emailed 15 times. I filled in 5 claim files. Every time I speak to a different employee and none of them listen | 1 |
Turkish Airlines | WORST CUSTOMER SERVICE!!!Denied boarding on my connecting flight from Istanbul to Luxembourg for no reason (I am EU country passport holder, and was supposed to have no trouble boarding plane (had all PCR test and other documents), but staff at the gate just didn't let me board). I had ti spend 30 hours at the airport and then next day I was allowed to board (this time suddenly it wasn't a problem). Missed my friend's 50's birthday which was main purpose on my trip. When I filed a claim, Turkish is avoiding any responsibility to male any compensation. On the return flight to Tokyo, connecting flight was delayed by almost 4 hours - again, I filed a claim but Turkish is avoiding any responsibility for compensation.Used to fly a lot with Turkish and liked them but no more after all of this horrible experience.Advice to all: AVOID BY ALL MEANS!!! #dontflyturkish #terriblecustomerservice #avoidturkishairlines | 1 |
Turkish Airlines | WORST CUSTOMER SERVICE,DONT BOOK WITH TURKISHWe booked the ticket by error for a wrong date so we called immediately to customer support. The agent was useless he said he wont be able to change or cancel the ticket and I need to fill the feedback form, which I did and then I called again and they connected me with the feedback department and they said feedback form will be checked and our team will call you back. | 1 |
Grupo IAG | WORST Customer Service experience ever. ALL THEY NEED TO DO IS SEND ME AN EMAIL confirming cancellation details. This is an EASY ONE folks. The receipt generated by website is missing an important point of info, so I CANNOT recover insured flight cost despite having insurance. This little detail is costing me $2,000!!! But I can't even get through to a supervisor because they DO NOT CARE and the phone back phone service just gives you the runaround for MONTHS. WHAT IS WRONG WITH THIS COMPANY YOU SHOULD BE ASHAMED | 1 |
Ryanair | WORST Customer service and AIRLINE altogether. 0 Star (rating) companyHi,I've bought this tickets on the 13th of June after Ryanair announced that changing fees would be waived for travel in July and august confident that if anything happened I would be able to change my flights with no complications and no extras changing fees.To my surprise I've trying to change my flights due to the imposed 14 day Quarantine on Arrival back from Portugal in the Uk.and I'm being charged additional changing fees. RYANAIR is not honouring their promised of flexible "summer travel"I've attempted to contact Ryanair customer services a number of times over the last week with no sucess hoping that there was a mistake on the app.When I finally get hold of an assistant she's rude and useless when questioned about the no changing fee promise she's disconnected the call.Very unprofessional, very unhelpful.RYANAIR is using false advertisement and thats illegal.I will dispute this until i get my money back.I will Sue them if i have to. | 1 |
Grupo AirFrance-KLM | WORST EVER I booked a inbound and outbound flight from Amsterdam to Sweden and back 21th December and back 5th January. I got happy because my schedule at work got changed and I had chance to go home earlier so I tired to call KLM costume service and ask if I could change the flight and they said no because I didn't choose changeable flights ticket and I said "ok that's fine I then I just book a new flight with you KLM 17th December instead and take the 5th home.And the girl said "yes do that but nothing more.NOW its 4th and I was suppose to check in for my flight 5th but it was cancelled…I call KLM and they tell me they canceled it because I didn't check in on my flight the 21th…. And they will not help me to get a refund the only thing they could do was let me PAY 150euro for my ALREADY paid flight to pay again to take my ticket back???? How can they even do this?? Is this legal to do this and I had no choice I needed to go home to my work… so I paid and it's already paid??? And why did the woman didn't tell me in the beginning before I booked my flight on 17th "hey just so you know if you don't take the flight on 21th and still want to go home 5th remember to check in on the 21th flight otherwise it get cancelled home 5th. Why would I check in to a flight that I'm not even gonna take? Feel scammed and sad over this way to foul people on money…. I travel with KLM so many times and been so happy but this was NOT okey ðŸ˜ðŸ˜ | 1 |
Wizz Air | WORST EXPERIENCE EVER – Wizz Air Ruined Everything!Wizz Air, you are a DISGRACE to the airline industry! *Yet again*, you cancelled our flight at the very last minute, completely throwing our entire trip into chaos. This isn't the first time you've pulled this stunt, but it WILL be the last time we ever book with you. We were left stranded, panicked, and helpless because of your sheer incompetence.Thanks to you, we missed our connecting flight, and not just any flight—it was our ONLY chance to reach an important destination! The financial loss, the stress, the endless hours of trying to rebook everything... utterly unbearable. You have no concept of customer service or basic human decency. No help, no explanation, just a robotic "your flight is cancelled" like that somehow makes up for ruining our entire journey!Wizz Air, you are the definition of a nightmare. It's like you take pleasure in creating misery for your passengers. If you want your vacation, your work trip, or any shred of peace of mind DESTROYED, then sure, go ahead and book with these clowns. Otherwise, RUN the other way as fast as you can.Avoid this airline at all costs, unless you enjoy heartbreak and chaos. | 1 |
Ryanair | WORST EXPERIENCE EVER!! DO NOT USE RYANAIR. Booked online. Added a second bag by mistake. Contacted Ryanair immediately. On their website it says. Don't worry, customers who have booked their flight directly on the Ryanair.com website have a 24 hour grace period from the time of original booking, to correct any minor errors (i.e. spelling of names, incorrect routings/dates). They are not refunding my 70 euros, they actually tried to up sell me on a bag that I am not bringing. disgusted with the customer service. they reply to emails to use the online chat. the online chat tells you to complete a complaint email. the response to the email is a link to their online chat where you start all over again. As far as I am concerned Ryanair lies. Dont trust them, so save yourself the aggravation do not travel with them. | 1 |
Ryanair | WORST EXPERIENCE EVER!!! Will never travel with them again. My dad waited in their Check-in for help for 1,5 hours and no one helped him and they closed the checkin- and he never got on the plane. He has now lost his return ticket to Spain. DO NEVER FLY with RYAINAIR | 1 |
Lufthansa | WORST EXPERIENCE EVER!!!FB ID 39518384They cancelled our flights one day prior to our departure. We're a group of 7, so getting new flights was literally impossible. 21 July 2022 first request for compensation, NO MONEY received till this day! They agreed to pay (11th oct 2024), but have shut down communication since agreeing on compensation !! They don't reply anymore to many emails and calls! Impossible to reach and absolute terrible customer service! DONT BOOK WITH THEM | 1 |
Lufthansa | WORST EXPERIENCE EVER!!!FB ID 39518384They cancelled our flights one day prior to our departure. We're a group of 7, so getting new flights was literally impossible. 21 July 2022 first request for compensation, NO MONEY received till this day! They agreed to pay (11th oct 2024), but no compensation has been transferred till this day!! Absolute descrase! Since they agreed compensation, they don't reply to many emails nor multiple calls ! DONT BOOK WITH THEM | 1 |
Grupo AirFrance-KLM | WORST EXPERIENCE EVER, FIRST AND LAST TIME TO FLY WITH KLM AIRLINES.Before that I book the tickets for me and my husband, I called the KLM Airlines to make sure what documents will be needed for the trip beforehand. They said we won't need a transit visa, only a PCR test to land in Turkey. and luckily I RECORDED this call.The day-J of the trip, we went to check-in, and we spent half an hour in the counter waiting to get the tickets, where we were shocked by the staff member in the counter telling us that they won't process our tickets because we didn't have tickets for leaving Turkey!! Since we both are from different countries, but we have a stay duration of 90 days, and we always travel to Turkey without buying tickets for when we'll leave!I told them why do we need them, we have a stay permit in Turkey for 90 days, and we're travelling with the KLM from China to Turkey only, and it's none of their business how long we'll stay in Turkey or if we buy tickets to leave!The staff members were soo rude and they insisted on not issuing the tickets, or showing us this regulation they're talking about, and this had us wasting 2 hours in the counter. We showed them the record of my call where their staff member who didn't mention that we'll have to buy tickets for leaving Turkey, they called the manager and they said that's none of our responsibility!!We were super tired and exhausted and afraid to miss the flight time, so we bought the tickets to leave Turkey just to finish this stupid scenario.After finishing the customs and getting the exit stamp from China airport staff member, another staff member asked our passports and took them and disappeared for another 40 minutes without explanation.. LATER, the KLM airlines manager showed up saying that the record we had of their staff member didn't have to explain that we'll need to buy leaving tickets from Turkey, and he was like convincing us that they're not wrong after all the bad customer service, non-respect and time waste. So they already know they did something wrong.When we landed in Turkey, NOBODY ASKED US in the customs to show them our tickets of leaving Turkey!! SO THIS ALL WAS MADE UP BY THE KLM AIRLINES FOR NO SPECIFIC REASONS. We are mad because the tickets we found were non-refundable and not suitable for our timing, we had to get them to only finish the discussion with KLM staff in China. | 1 |
Grupo AirFrance-KLM | WORST EXPERIENCE EVERI bought a return ticket from Amsterdam to Madrid and paid for both flights almost 200 euros, no one gave me any flight for free. Because of an emergency I decided to go to Spain before, so I bought another flight. My surprise was that when I was trying to do the check in for the flight back, KLM told me I could not take it because I did not take the first one and they told me that in order to let me get into the plane I had to pay a fee of 120. Can you imaging my frustuation?? Since I live in Amsterdam KML and transavia are 2 companies that are a nightmare! The last one is that the agent that it was really polite, told me that next time I have to call to CService to tell them in advance that im not going to take the flight, What? Such a customer experience, also advice me to buy 2 different tickets, making me work DOUBLE! I would have liked they advice or warn me in advance. This is one example of typical company good at SALES but bad at CUSTOMER SERVICE | 1 |
Lufthansa | WORST EXPERIENCEDo not waste your time. There would be no support. Even when you call them, they will hang out the phone without answering you while you are waiting for a response. I called them more than four times to change the return flight. However, on each call, after providing the information, they put me on hold for around 30 mins, and they hang out without any response. JUST IGNORE THIS STUPID AIRLINE. | 1 |
Pegasus Airlines | WORST EXPERIENCETERRIBLE AIRLINESPegasus is the worst airlines ever..They are scammers. They show u the ticket price and then before clicking on pay button, prices start to jump upand up. I hv booked my flight and paid for 5 extra luggages (20 kg each one.. I was shocked at the check in point that the 20 kg bag should be 30 cm×40 cm which is too small to fit 20 kg and makes no sense.. Then I have to got rid of soo many staff, my kid's clothes and the gifs, however I still hv to pay $300 extra saying I should be grateful coz they let me in with my baby's personal bag... They made me and my kids who were watching their personal things going to the bin under pressure and stress.RUDE STAFFSCAMMERS.NEVER BOOK WITH THEM.THE WORST AIRLINES IN THE WORLD.I will never ever book with them again | 1 |
Pegasus Airlines | WORST SERVICE âŒâŒâŒA gang of thiefs force travellers to pay a fine on their small bags or backpacks at the last moment or give them up in a very provocative and inappropriate way(I contacted them about luggages left in airport and never get answer ) | 1 |
Turkish Airlines | WORST SUPPORT EVERAbsolutely despicable treatment on my case. I've been passed around, ignored and rejected by baggage department and Customer Care department. I only asked for a paper that they acknoledge the damage my baggage suffered on their plane. I didnt even ask for money. I've wasted hour and hours writing feedback forms that didn't lead me anywhere and hours on the phone with no help. I will never ever in my life fly with this airline and i will encourage my friends and network not to do so either. This case has poisoned the past 3 months of my life and I encourage you not to fly with them ever. | 1 |
Turkish Airlines | WORST TICKET EXPERIENCE I HAVE EVER ENCOUNTERED!MY TICKET IS CANCELED AND THEIR TICKER CHANGE SYSTEM DOENST WORK! CALLED THEM BUT SINCE THEIR SYSTEM IS DOWN WAIT TIME IS 53 MINUTES! I DONT HAVE THAT MUCH TIME TO WASTE LISTENING TO YOUR IDIOT AUTOMATED ETA ANNOUNCEMENTS EVERY GOD DAMN 2 MINUTES!AVOID AT ALL COSTS! | 1 |
EasyJet | WORST TRAVEL COMPANYI mistakely booked a return flight on 18 Feb (instead of 17 Feb)The cancellation tax is 50€ and if you want to change the date, they will suck your blood with +100€, when you can just book a new one for lower price.YOU ARE SCAMMERSHo erroneamente prenotato un volo di ritorno il 18 febbraio (invece del 17 febbraio).La tassa di cancellazione è di 50€ e se vuoi cambiare la data, ti succhiano il sangue con +100€, quando puoi semplicemente prenotarne una nuova a un prezzo inferiore.SIETE DEI LADRI | 1 |
Vueling | WORST airline GROUP I've ever flown with.1st flight. BA Las Vegas to Heathrow 2 hours delay, split seats from my wife even though booked months earlier, and least seat space of any airline I've flown.2nd flight, help desk not helpful in Rome when VUELING delay caused us to miss a connecting flight. Totally ruined that trip.I WILL NOT BOOK VUELING EVER AGAIN AFTER THIS TRIP!3rd (RETURN FLIGHT VUELING) also delayed and baggage took 50 minutes to reach the carousel.Totally inept group of companies in my opinion. | 1 |
Vueling | WORST airline I have EVER flown with. Flight cancelled upon arrival to the airport, nobody from the company at the airport to help/assist. Forced to pay for a whole knew flight with another company. On trying to claim the money back for the cancelled fight nobody from vueling wanted to help or replied....daylight robbery. Surprised a company with such shocking service is still surviving. DON'T even consider flying with them even if they are the cheapest option, they will just steal your money. | 1 |
Ryanair | WORST airline I've ever used. Even worse than Spirit and that's saying something. Flight attendants were entitled and rude. Entire process was beyond inefficient. Had to show our boarding passes a total of 5 times including after climbing the stairs to get on the plane. Clearly by that time we are proven to be on the correct flight?! There wasn't a seating area available for the gate until after our boarding passes were scanned within the airport, and no workers were available/would scan the boarding passes until the boarding time so most people had to inconveniently stand for over an hour. We couldn't bring anything aside from a personal item that had to be under a specific size. Seriously? You can't even bring a carry-on without having to pay an additional fee? Our flight was 3.5 hours and the airline refused to even provide water unless you paid! What kind of service is that? I've never experienced an airline that wouldn't provide any beverage during THAT length of duration. Absolutely absurd. Yet the flight attendants went around trying to sell cologne and perfume. What a joke. I will never fly with this airline again. Such a money hungry company. | 1 |
Ryanair | WORST airline ever for lots of reasons and their employees NOT helpful at all and not informed enough and correctly about the whole covid-19 situation. Very disappointed | 1 |
Turkish Airlines | WORST company ever. I tried to board a flight to Tokyo from Istanbul. They refused based on me not being vaccinated (I am triple vaccinated with proof) and I had additional insurance of a negative PCR test (not required for entrance to Japan if you are fully vaccinated). I am an iraqi citizen and one other iraqi citizen passenger was refused. Clearly this is discrimination of the worst kind. I spoke to customer service who were rude and unhelpful. They responded that this is my fault and close the case. During this whole time I was stuck in Istanbul Airport sleeping on the floor in transit, they would not let me out and would not give me a visa for turkey so that I could stay in a hotel. There was no food or drink. They told me that I need to return to Baghdad where I came from and purchase a ticket, even though I had a return flight booked. I was left like an animal and nobody would speak with kindness or empathy for my situation. I have never been more humiliated in my life. Pure racism from an international airline.I will be taking this to the alternative disputes and taking this as far as it can go. They need to be investigated.TLDR: Discriminatory company with no humanity. Bad customer service with no real complains procedure. | 1 |
Turkish Airlines | WORST experience !!My kids were travelling alone (7 & 15 yo) from CDG to BKO.The flight CDG/IST was late, they missed the connection IST/BKO.The next flight IST/BKO was 24h later !And you know what?? They asked my kids to sleep on a sofa in the lounge area!!!! Can you imagine??We spoke to TK CDG which said that TK IST should put them in an hotel... They refused.I had to pay 450 euros for them to put my kids in a hotel !! Imagine 459 euros because Turkish were late !My kids were so scared !!!UNTIL NOW, no rembursment of the hotel room, no compensation, NOTHING.I sent them several enquiries, they always (imagine) REJECTING MY ENQUIRY !!incredible !!! WORST EXPERIENCE.RUN AWAY FROM TURKISH !!!!!!! | 1 |
Vueling | WORST experience EVER!The lady who checked In my luggage was VERY Rude and tried to steal money from me in an indirect way! At the end she boarded my ticket in a different chair than the one I booked earlier and paid for!!! It was too late for me to realise because I realised when I was in the plane!!! I emailed Vueling and uploaded the required documents yet they refused to refund the amount of ticket!! What a miserable experience! | 1 |
EasyJet | WORST flights I have ever had in my life. They were disorganized, understaffed and the plane was 2h late. Moreover, the airline lost my luggage along with around 15 other passengers on the same flight.Hopefully they will find my luggage. | 1 |
Ryanair | WORST service EVER.we had a flight from allicante to brussels when a staff member of Ryan air mentioned that my boyfriends lugage was too big. My suitcase was already checked by another employee. I friendly asked the staff member how it was possible that the lugage was fine when we had the other flight but now it was labeled as too big? She looked at me angry and said "your suitcase is also too big." I had to get back and she told us we had to pay 70 euros per person extra. BUT it can only be paid by visa, american express or credit card. We as young people simply don't have ANY of those. When we told the staff member she simply told us that we couldn't take our lugage with us. When we asked what would happen with the lugage she simply said that it would be taken in by security and destroyed by them. Like it was the most normal thing in the world to destroy someone elses stuff. When we said we had the money in cash or that we could pay it by card she just said: no not possible, you can ask someone else to fix YOUR problem or it gets destroyed. When a kind man offered to help us she was clearly annoyed. They offer "cheap tickets" but the staff will make sure you have to pay more and more and more. The hypocritical thing is that somebody in the plane had the EXACT same suitcase as me, other people had even bigger lugage and even someone with a suitcase, a bag and a flower bouquet that was more then 1 meters in length.She clearly ruined the ending of our vacation. So PLEASE never ever ever choose ryan air for your trip. They are the WORST. | 1 |
Wizz Air | WORST!!! Dont book this anal Company. I hate wizz air!!!!!!!!!!!!!!!! Fruck wizz air….. | 1 |
Lufthansa | WORST.SERVICE.EVER!I have been waiting 1 year to get a refund from Lufthansa! 1 YEAR!! That is completely unacceptable and I can safely say that I will never, ever use them again. I have tried contacting them, but they make it extremely difficult to contact them about anything. Do yourself a favour - don't bother flying with them | 1 |
Grupo AirFrance-KLM | WOSRT AILINE EVER!!! THEY JUST HANGED UP ON ME !!!!! PLEAASE AVOID. THE WORST , THE MOST USELESS IN THE WORLD....EXPENSIVE ...AND RUDE CUSTOMER SERVICE | 1 |
Ryanair | WOULD NEVER EVER USE THIS AIRLINE AGAIN!! VERY DISAPPOINTED!!!!!! | 1 |
Ryanair | WOW - Firstly staff need training on how to actually deal with customers. The customer service is absolutely appalling with very little respect and empathy for passengers. This is when you can actually get through to them. My flight is due to leave today and it still hasnt been cancelled even though the borders are closed and the country i should be flying to. Their online guidance shows the country is closed to non-residents and borders are closed yet the flight is still showing as scheduled. It is near on impossible to get hold of anyone even on chat, they dont want to help anyone during these difficult times. It seems they are sending empty flights just so they dont have to refund people | 1 |
EasyJet | WOW - From Disappointment To Complete SatisfactionOur flights to Venice were cancelled due to Easyjet capacity issues and we received an email providing 3 options:-1. Full refund2. Reschedule flights to Venice at a later date at no extra cost3. And this is the WOW in terms of Easyjet's way of saying sorry (we have submitted a section 75 refund request for our pre booked hotel as Secret Escapes state not refundable). We were able to book ANY flights on ANY dates of our choosing to ANY destination at NO extra cost ! I use the word WOW as our £95 return flights to Venice for 2 people have enabled us via option 3 to book 2 return flights to Rhodes in June which would have cost us £554. In essence we are £459 quids in.Thank You Easyjet - you certainly made us 2 very happy customers with the gesture! | 5 |
Grupo AirFrance-KLM | WOW! From check in to landing at Manchester, Flight KL1079 from Sao Paulo Brazil. I had an accident and injured myself whilst on holiday cutting my trip short. Senior flight attendant Nick DeJong couldn't do enough. His attitude, professionalism and compassion was amazing. By far the best long-haul flight I have ever experienced. Well done Nick and team! You definitely need a pay rise. Thank you Thank you thank you. | 5 |
Grupo AirFrance-KLM | WOW!!! How did KLM get soo bad!Their customer service is a shambles… providing you can actually get through to someone in the first place!Their website is appalling… every claim etc has to be filled out & submitted online, you spend a LOT of time filling in all the info only to be hit with some garbage error message that means absolutely nothing to the user as it's clearly some sort of IT code… or a clever ploy by KLM to annoy people so much that they just can't be bothered with the hassle & headache trying to make a claim!!!When you talk to someone on the phone they want nothing to do with it… either cut you off or just tell you they can't do anything!I really hope KLM collapses!!!I have flown with KLM for years & always went out my way to book KLM flights… how times have changed!!!AVOID THEM AT ALL COSTS!If you call & actually talk to an advisor ask their name first as they will likely cut you off! | 1 |
Ryanair | WOW, is all I can say. I booked a flight and a car and on my booking the Car always showed up as "Pending" but there was a message that said something like "Don't worry, we are just confirming payment". When I got to Dublin Airport there was no car for me, I asked Ryanair employees for help and they gave me phone numbers with no option for resolving and ultimately just suggested I went to all the rental desks to see if they had my booking. I spent a lot of time doing this and none of the companies has a car booking in my name. With a stressed family and getting close to missing the wedding I was going to I had to book a car from scratch at 2x the price of the car I booked and paid for on the Ryanair website. After the trip I tried to calling Ryanair again but because the booking never went through I had no way of moving through their phone system. I started emailing customer service and after days of time wasted they just kept telling me that I could not get a refund (FOR THE CAR BOOKING THAT NEVER EXISTED) and that it was my fault for not calling them from the airport (which I tried many times but talking to them was not an option in the phone system). It was insane. Straight up theft. I will never do anything with this company again. | 1 |
Iberia | WROST experience ever. Their website shows the connected flight was in same terminal with only 45 mins in between , but I landed it was actually wrong information. The two flights are at different terminal ,if I should have known this I would never ever book this flight. They booked another connected flight next day and it was the worst long waiting hours and detour , commpletely ruined my holiday. NO compensation whatsoever, the email response to my complaint is like copy-paste template. WORST AIRLINE. BLACKLIST THEM FOREVER | 1 |
SAS | WVPQATVery bad company. Waiting for almost 4 months to have my money back. The saddest is i booked at Mytrip. And they have excused. They promised me i have my refunds in two months. It was April. Now it's August almost September. I have no more patience. Mytrip send me two times in a month the same message. No more excuses no more messages, only my money. I don't wait any longer. Give me back my money! You decided i can't fly to my family and friends, but it's a big problem to give me my refund. GIVE ME AND THE REST THEIR MONEY BACK! 👿👿👿👿👿👿👿👿👿👿 | 1 |
EasyJet | Wait +30 mins but then close ticket without responding in 5 mins - Not helpful | 1 |
EasyJet | Wait 2 hours for a plane to get here only to be told we got to wait another hour, absolute joke so unprofessional | 1 |
Lufthansa | Wait for 20 minutes. Phone double rings to signify connection followed by complete silence.The farm-out system simply does not work.Terrible service considering the tightrope on travellers and their own business.Disgusting! | 1 |
EasyJet | Wait for response is so long it timed out | 2 |
Jet2.com | Wait for to long at the gate in Spain to hot and for to long | 3 |
Ryanair | Wait in a queue for 40 mins… get to desk.. "your flight isn't checking in right now please come back later" lord help me! I am so enraged.. make me queue again for another 40 mins what is wrong with your company.. take the case and put on plane when due.. its not hard .. was like 2 hours 30 mins before take off at el prat, Barcelona.. avoid this crap company at all costs.. | 1 |
EasyJet | Wait time over an hour. Lost the chat immediately as was away from screen. Customer services always drops out. Utterly utterly terrible service. | 1 |
EasyJet | Wait time was not very long. Nada supported me and she was very quick, professional and extremely helpful. | 5 |
EasyJet | Wait was a little long for the chat but once on, Majed was extremely helpful and sorted the issue fast and efficiently | 5 |
EasyJet | Wait wasn't too long (12 mins) and assistant was friendly and efficient. | 5 |
EasyJet | Waited 1 hour for costumer service, he came sent a message i didnt anwser in 2 min and he closed chat lolwaiting again i guess | 1 |
EasyJet | Waited 15 minutes without response. Shocking service | 1 |
EasyJet | Waited 15min and spoke to absolutely nobody | 1 |
EasyJet | Waited 1hrs 20mins on a call and get no response. Went to use the live chat service and it is currently disabled. I am still awaiting a flight voucher which was promised on the website as the most easy way of claiming back money, I raised this request 7 weeks' ago now. Very very poor service and sick of chasing y debt to them. | 1 |
Ryanair | Waited 2 hours on Live Chat only to be left hanging at 10pm. I have no way of getting hold of them! They should be held accountable! Get your A in G as I'm stuck now | 1 |
EasyJet | Waited 2 hours still no update on how far I am in the queue left in Paris with no way to contact easy jet team absolutely ridiculous service. Only plus side is their service for booking a hotel although selection is poor we are in a 19 oat cake hotel that hasn't been cleaned since 1927 heating is an outdoor heat lamp black dirt coming out of the bath tap toilet hasn't been cleaned… should maybe inspect their options that they put down for guests to stay in. | 1 |
Ryanair | Waited 2 hours to get through to the chat - then they (Joanne H) just closed the chat, as she was unable to answer my question. | 1 |
EasyJet | Waited 20 mins no reply waste of time would be easier if you could ring and talk to someone | 1 |
EasyJet | Waited 20 minutes for an agent and they left the chat when I hadn't responded within 5 minutes | 1 |
Grupo AirFrance-KLM | Waited 20 minutes on the phone and it then just hung up!!? | 1 |
EasyJet | Waited 25 mins for no update or indication of where I was in the queue! | 1 |
EasyJet | Waited 25 minutes for online chat to amend a booking, no update as to where I was in the queue, battery died. | 1 |
Ryanair | Waited 2hrs in a queue at Manchester Airport to drop off my luggage then had to run to the gate as the flight was boarding, just barely made it, it eas an absolute shambles never again with Ryanair, pay the extra as you will regret it, one and only time for me | 1 |
EasyJet | Waited 2hrs on phone to change two of the four flights I have booked with them, they have blocked me from doing this on line for some reason, gave up in the end. Why do they encourage you to make changes on line then you can't access you account stupidity! | 1 |
EasyJet | Waited 30 mins for a reply and was closed within 1 minute due to inactivity on my part? Ridiculous | 1 |
EasyJet | Waited 30 mins for online chat | 1 |
EasyJet | Waited 30 mins to chat online, no response, just nothing, so bad | 1 |
Lufthansa | Waited 34 minutes on the phone to get contact with a human being - my question cannot be dealt with by a robot. Have given up for now. This is NOT SERVICE!Update: several days later I called at night and after 17 minutes' waiting was helped by a truly helpful and kind agent of Lufthansa - he took care of everything I needed, took his time and was sympthetic. I am still not happy with how much effort was involved for me to reach them, but the service I then received was very good. (The flights are in the future - more then!) | 3 |
EasyJet | Waited 35 min to connect with Advisor, however advisor was helpful. They should have more staff | 2 |
EasyJet | Waited 36 minutes, never got through 🤔 | 1 |
EasyJet | Waited 4 days on a manager call back, for the manager (Rina) to read off a script (I'm sorry you feel that way).They will scam you with absolutely everything. | 1 |
Jet2.com | Waited 4 hours at the airport without any information.Can not be worst.Thank you for that. | 1 |
EasyJet | Waited 40 mins and could not wait any longer. Terrible service | 1 |
EasyJet | Waited 40 mins for chat to respond but they never did.Would prefer to give no star were it possible.Customer Service does not exist if they will not talk to you ! | 1 |
EasyJet | Waited 45 mins and still no one available | 2 |
EasyJet | Waited 45 mins for live chat and no answer and no update where I was at in the queue - v disappointed | 1 |
EasyJet | Waited 45 mins no update. Tried calling 3 times and got cut off | 1 |
EasyJet | Waited 45 mins with no support. | 1 |
EasyJet | Waited 45 minutes in this chat without an answer to a yes or no question | 1 |
EasyJet | Waited 45 minutes to get through and was promised a callback from a Manager - they didn't. This is just terrible service. Want to postpone my July trip to Portugal by 12 months however the 2021 dates are not yet bookable. I don't want a refund, I just want a credit note to purchase the same flights again when they do become available and they still refused as my flight has not yet been cancelled. I work in Travel and know that almost every other airline would accept this offer but not EasyJet who are trying to exploit the situation. They're reaffirming every stereotype and cliche about low cost carriers. | 1 |
EasyJet | Waited 45mins to chat with a Customer Advisor and gave up. EasyJet had changed my flight times which are now not acceptable and I needed to speak to an advisor urgently. | 1 |
EasyJet | Waited 50 mins with no update nor connection | 1 |
Grupo IAG | Waited 50 minuets for steps at Gatwick to disembark the plane. Almost no ground crew helping direct once off the plane across the 200m+ walk getting soaked in the rain (noting the clear breach of safety health and safety). Then had to climb up 3 stories of stairs helping other elderly passengers with bags as no lifts etc, I expect this from Ryanair not BA.BA2643 | 1 |
EasyJet | Waited a bit long in the queue for a chat agent but once on got my changes done quickly and easily - Thanks! | 5 |
EasyJet | Waited a long time to be connected to an agent, however once connected, great experience | 4 |
EasyJet | Waited a very long time to be connected but the assistant was helpful and polite. Assuming the advice and information I was given is correct and my expenses claim is accepted, I am satisfied with the result. | 4 |
EasyJet | Waited a while but once our chat started the problem was resolved quickly | 5 |
EasyJet | Waited a while for live chat, but once connected Sarah sorted my query out promptly | 5 |
EasyJet | Waited a while to be connected to a customer service advisor but then Beshr was very helpful and responded quickly | 4 |
EasyJet | Waited ages 1 time for humanThen robot backWaited ages for 2nd humanThen asked for feedbackI have been diagnosed with cancer .. I need to cancel flights & I need help and have had no helpCannot find contact numberAbsolutely shocking & very upsettingUPDATE -Received a reply asking to send further info.This cannot be done -I would request that"JOHN" looks into my reference K7X75SM and contacts me directly to resolve | 1 |
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