Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
|---|---|---|
EasyJet | Waited ages on a chat line to receive infomation about a flight i have booked forv15th september 2025.i have received no confirmation email.from them checked my aacount says no booking made !!! Yet my credit card company says £118.00 is pending to easy jetChat line bloody useless. Waited over an hour fr them to aswer my question. When they do i have gone fir a convience break because i didbt anwser within a minute they closed the chat !!!! So bloody angry | 1 |
EasyJet | Waited almost an hour for a response, was given less than 60 seconds before you gave up, had to waste another hour of my time! | 1 |
EasyJet | Waited almost an hour for an agent then they disconnected the chat within a minute | 1 |
EasyJet | Waited along time, maybe an hour for someone to respond, when we didn't respond to their comment in minutes they terminated the chatVery frustrating have to go through the same thing again | 1 |
EasyJet | Waited an hour and 20 mins to speak to an agent on chat. Asked me at 22.03 if I was there then closed the chat at 22.03 !! | 1 |
EasyJet | Waited an hour and didn't get to speak to anyone | 1 |
EasyJet | Waited an hour and got no reply to the chat | 1 |
EasyJet | Waited an hour and never talked to anybody | 1 |
Jet2.com | Waited an hour at Tenerife airport for exit steps | 2 |
EasyJet | Waited an hour for a response on chat, then disconnected because I didn't respond in 60 seconds when agent messaged | 1 |
EasyJet | Waited an hour for help in the chat and agent disconnected after one min once we got connected | 2 |
EasyJet | Waited an hour for help, then timed out! Absolutely crap service, sorry service implies I received something which I didn't...So I get a "corporate" reply, how about you just employ enough staff to do the job. Oh of course a corporate reply is cheaper... . | 1 |
Grupo IAG | Waited an hour to check-in at the Paphos business check-in. Staff utterly incompetent. Flight crew in business class removed my ruck sack from the flight bins without my consent to make way for another customer luggage. I was then coerced to have my luggage at my feet throughout my flight. Utterly outrageous, last thing you would expect in BA business class. | 3 |
EasyJet | Waited an hour to get through then agent hung up after 2 mins of not responding. Didn't complete my request to cancel a flight | 1 |
EasyJet | Waited an hour to try and speak to an agent with no update or nothing. Never got through | 1 |
EasyJet | Waited and waited and waited, for 58 minutes for an advisor. Not great Customer Service. And you had cancelled my flight, hence me contacting you. | 1 |
Grupo IAG | Waited at airport for 2 hours for my luggage only to find out they left it at source… no announcement etc..Got the luggage delivered at home but damaged..Filed claim, person recommended to buy replacement which did but now stopped responding to refund my money…Been 2 months now | 1 |
Lufthansa | Waited at the gate. Did not hear the call. Definitely no last call or my name. By the time I came to check in the gate was closed. I was sitting 5 meters away from the gate. | 1 |
EasyJet | Waited at zurich airport for 5+ hours on Sunday evening. Only to be told our flight has been cancelled. If only the told us a couple of hours earlier there may have been options with other airlines. The customer service is terrible. Call line staff hang up the phone and are unhelpful. I will never travel with easy jet again. AVOID | 1 |
EasyJet | Waited but helpfulThere was a 40 min wait with no indication of how long you needed to wait and no reassurances that someone was eventually coming, but when I did get help it was resolved relatively quickly. | 3 |
EasyJet | Waited far r | 1 |
EasyJet | Waited far to long...got fed up so closed chat...the bott was a waste too...useless..very much like your airline ...cancelled my flight with no explanation | 1 |
EasyJet | Waited for 15 minutes and no response received from agent | 1 |
EasyJet | Waited for 20 minutes no one answered | 1 |
EasyJet | Waited for 20minutes and still no response. Obviously not enough people working in Customer Service | 1 |
EasyJet | Waited for 35 mins no reply from chat ! Terrible service | 1 |
EasyJet | Waited for 35 minutes - your online portal to change passenger name is not working and I cannot get through to your chat | 1 |
EasyJet | Waited for 40 mins to speak to an Advisor, and still never got to chat to anyone. give up waiting.. | 1 |
EasyJet | Waited for 40 minutes in the live chat, for them to tell them you can't help me. | 1 |
EasyJet | Waited for 45minutes to get a response - they allowed me 2 minutes to see their first message before closing the chat. Absolute joke service | 1 |
Jet2.com | Waited for 50 minutes in the cabin before take off. | 2 |
EasyJet | Waited for 90 mins to talk to someone. Useless information was provided. | 1 |
Grupo IAG | Waited for a long time, to get through, but reading reviews i thought it may be worth it, esited for 90 minutes for delivery,how disappointed, food was luke warm , dry and tasteless, curry sauce did not even have a taste. Rubbish for the £40 we paid. Will never use again | 1 |
EasyJet | Waited for almost an hour. No indication of how long the queue would be. Just want a VAT receipt for a booking. . Had to give up | 1 |
EasyJet | Waited for an hour on both live chat and the phone and they didn't answer | 1 |
EasyJet | Waited for an hour to talk to a customer service agent on the chat. They put me on a queue but didn't tell me for how long or what position I was in. After an hour I went away to do other things but keeping an eye on my computer, when the agent spoke to me I was absent and she closed the chat straight away (within the same minute). | 1 |
EasyJet | Waited for an hr and a half on chat only for it to disconnect. We are trying to retrieve our booking and can't get in contact with anybody. Shocking customer service | 1 |
Jet2.com | Waited for coach transfer back to Faro Airport, coach arrived, driver allowed another couple on the coach (jet2) and said you're not allowed on the coach, your name isn't on the list, then got back on and it drove off, called Jet2 /24 hour helpline, waited 10 minutes to be connected on the call, jet2 then looked into the issue and then confirmed it was an error by them, so then had to get an uber to Faro Airport, shocking after waiting there for 1,30 hours for coach transfer. | 1 |
EasyJet | Waited for half an hour for an agent. Nobody turned up and the chat was terminated by easyJet / their bot.bas I say...waste of time. | 1 |
Vueling | Waited for more than 2 hours to drop our luggage, not being assisted, missed flight and than went to customer service where we queued for more than 3 hours to hear that they couldn't do anything for us and that everything was on our cost. Horrible service, extemely long waiting times. Last time I have used Vueling, extremely bad service and communications | 1 |
EasyJet | Waited for nearly half an hour. No updates with regard to where I was in queue, so gave up and signed off | 1 |
EasyJet | Waited for online Customer Service for over 30 minutes, no response! | 1 |
EasyJet | Waited for over 5 weeks for a refund of COVID-19 canceled flights, giving EasyJet four additional weeks over the seven-day refund window required by law. Eventually went via chargeback with credit card, filled a few forms in, supplied evidence, I now have my monies back via my credit card.Very poor form from EasyJet. | 1 |
EasyJet | Waited for too long for a response to my query. | 1 |
EasyJet | Waited forever only to be told that there was no help to be had.Avoiding Easyjet 5ever. | 1 |
EasyJet | Waited half an hour and then cut off after 5 mins | 1 |
EasyJet | Waited hours to speak to someone - no one ever came | 1 |
EasyJet | Waited in a queue for an online chat for a half hour, was disconnected after 1 minute of not responding. | 1 |
EasyJet | Waited in a queue for online chat for 20 minutes, missed the message because there is no notification or sound to alert that there has been a message sent. Therefore the agent closed the chat. I can't constantly stare at my phone until someone replies? Please set up a notification system to alert users. | 1 |
Ryanair | Waited in an online chat que of over 800 people to be cut off the by agent for no reason. Cant get through by phone it keeps saying call back later. Complete scam artists. No customer care whatsoever, absolute scammers, made a mistake on booking and tried to contact straight away to amend and no way to amend anything i have to pay for a new flight instead | 1 |
Vueling | Waited in line for an hour to check in. Really not a big deal as I was expecting this. While in line, they checked my passport quickly which I thought was strange. When I finally got to the front of the line, I could not check in because my passport didn’t have a sticker that was apparently supposed to have been given to me. I was escorted out of line back to security in front of everyone where I was treated like =garbage. The man denied having ever seen me in line and they tried to make me go to the back. I got worked up naturally, and they turned it around as if I was being disrespectful. It was incredibly embarrassing. When I was taken back to check in, the man kept telling me to smile and was laughing in French with his friend about it the situation. This was highly embarrassing and overwhelming and there was no reason for it to be. | 1 |
EasyJet | Waited in queue for over 30 minutes. No response | 1 |
EasyJet | Waited in the chat with no response | 1 |
Ryanair | Waited in their queue in stansted airport to drop our bags for 2 hrs and when we got to the desk we were told bag drop is closed and the flight is leaving without us. Chaos, massive queues, no information nothing! Lots of other passengers left behind. Covid-19 tests and PLF form now void because of them! 1st and last time booking with Ryanair and which I never did! They just want your money and nothing else. | 1 |
EasyJet | Waited m hour no response | 1 |
EasyJet | Waited nearly 30 mins to "chat online"no response | 1 |
EasyJet | Waited nearly an hour for response, but not given 5 minutes to reply when the chat was activated. | 1 |
EasyJet | Waited no response 20 minutes will try another way guess vv busy | 1 |
EasyJet | Waited on chat for over an hour. Have been trying to manage cancelled flights but the link won't allow it. Appalling customer service, unab;e to manage disrupted flights. | 1 |
Ryanair | Waited on hold for an hour only to still not be put through. Been waiting on a refund for 2 months when they state it will be delivered within 7 days.Finally got through after waiting 1 hr 10 minutes only to be told that I'm in a que for the refunds to be issued, there's nothing more they can do to speed It up and I just have to wait. | 1 |
EasyJet | Waited online in chat queue for an hour before someone connects, then cut off after 5 mins because I hadn't responded! If you're going to keep people waiting that long do them the courtesy of giving them more time. | 1 |
EasyJet | Waited only a couple minutes before terminating conversation, even though I had had to wait 90 mins to get onto someone. Ridiculous | 1 |
EasyJet | Waited over 2.5 hours for an online chat response and still not sorted anything????Really Easyjet is that the best you can do? | 1 |
EasyJet | Waited over 20 minutes for chat to begin and nothing. | 1 |
EasyJet | Waited over 30 mins on live chat for a response! | 1 |
EasyJet | Waited over 30 mins, no reply. | 1 |
EasyJet | Waited over 40 minutes. Then someone connected, did not read the chat and disconnected after 5minutes. Unacceptable | 1 |
EasyJet | Waited over 50 mins to speak to a advisor.... had to ring them in the end ... n they say the chat box is the quickest way of contacting them .... no chance .. | 1 |
EasyJet | Waited over 50 minutes for a chat. Couldn't wait any longer | 1 |
EasyJet | Waited over 50 minutes for a response. Extremely unhelpful answer and cut off because I did not respond quick enough. | 1 |
EasyJet | Waited over 50min and didnt managed to talk to anyone | 1 |
Ryanair | Waited over a month for full refund on cancelled flight. Customer service non existent as I'm fed up with waiting on hold several times for over an hour to get my refund.When I get my refund I will NEVER USE RYANAIR AGAINAmazing that when booking a flight they can process it immediately but expect you to wait months to get a refund from them!!JET2.COM issued a full refund immediatelyRyanair have cut their nose off the spite their faceBYE 👋 NEVER AGAIN | 1 |
Ryanair | Waited over a year for a refund then when it finally came it was short of £100 for so called handling charges.Nothing but rat thief's | 1 |
EasyJet | Waited over an hour and got chatting to no one. | 1 |
Ryanair | Waited over an hour for luggage at Manchester Airport. Informed by airport staff down to the company Ryanair use for their luggage. Completely unacceptable. | 1 |
EasyJet | Waited over an hour no response . No confidence I'm even still in the queue . Disgraceful service | 1 |
EasyJet | Waited over an hour on the phone to then be hung up on. Tried the chat, and waited over an hour on that.EasyJet have ruined the start of our Honeymoon by cancelling our flight. They refused to book me onto a Jet2 flight at a similar time. I'll take them to the small claims court. | 1 |
EasyJet | Waited over an hour to speak to someone on live chat - no response or updates | 1 |
EasyJet | Waited over an hour. Then couldn't wait any longer to go the toilet. I come back to find my query not answered despite giving full reference, name, issue and even screen shots. Yet the converation was closed down. My presence was not essential to answering the query. | 1 |
EasyJet | Waited over an hour. no communication. | 1 |
EasyJet | Waited over half an hour for a response from the chat facility, no indication of where I was in the queue or if it was even operational. Extremely frustrating ! but as usual quick and efficient at taking your money!! | 1 |
EasyJet | Waited over half an hour, got no notification of new message, then disconnected before I could reply. Useless. | 1 |
EasyJet | Waited the 30 days for my refund and after hearing nothing I called the customer service line. All I got was a rude customer service person arguing with me and raising her voice. Wish I could give zero stars! Will never, ever, book with easyJet again! | 1 |
EasyJet | Waited to long cannot get through via chat or telephone plus there was no easyJet ground staff at stanstead.Was told to do what I am and cannot get through.I have booked other flights to a different destination to try and get to our ski resort.It has impacted our holiday very much. | 1 |
EasyJet | Waited to long for customer service to answer | 1 |
Ryanair | Waited to speak online to an assistant for 40 minutes. Got from 329 in queue to 41st then bounced me back to 303rd on the queue. Terrible system & impossible to communicate with anyone | 1 |
EasyJet | Waited too long in the queue. The agent was also taking too long to respond and had the audacity to disconnect the chat. Waste of time! | 1 |
EasyJet | Waited two hours and no one responded! Useless | 1 |
EasyJet | Waited well over an hour with no acknowledgement or reply to my query and no phone number to speak to a human, very poor show !! | 1 |
Ryanair | Waitet 2 hours in the airplane! Without any information .. Now we are back in the gate! | 1 |
EasyJet | Waiting 17 minutes and no sign of a live agent. It's a Monday in early January and this is not an acceptable SLA for a chat service. | 1 |
EasyJet | Waiting 2 hours to speak to someone and no one picked up! This should be illegal! | 1 |
Grupo AirFrance-KLM | Waiting 2 months for refund, they cant tell me when it will be completed nor what the delay is. Aware Covid is causing delays but 2 months and still no idea when or where it is up to. All i have is that they have approved the refund. | 1 |
Grupo IAG | Waiting 2+ months for compensation of a cancelled flight. (and still waiting). Left stranded at Gatwick with no help. Online customer service is a joke, compensation department do not take calls. Make of that, of what you will. These make Ryan Air look good. BA must be the worst airline now and I will not use them again. Such an embarrassment to have "British" in their name. | 1 |
EasyJet | Waiting 30mn or 1 hour to get a chat with a support agent is not acceptable. | 1 |
Ryanair | Waiting 4 months for 2 flight refunds. They are ignoring my emails. | 1 |
SAS | Waiting 4 months for a refund, absolutely disgraceful. When you speak to them they say they are working through April and may refunds and taken on more staff. This is no excuse. WIderoe refunded within 2 weeks of canceling flights. Easyjet also refunded the money in similar time frames. Poor customer service means I will never fly with SAS and probably they are on the verge of going bankrupt anyway. | 1 |
Norwegian | Waiting 40 min for costumers service and than they just hang up after speaking and saying hallo by introducing name | 1 |
EasyJet | Waiting 45 days for a refund on a flight that was cancelled.... How can you justify that? | 1 |
EasyJet | Waiting 45 minutes to connect and the advisor stays in for 30seconds and disconnects cause I didn't reply fast enough. Ridiculous. | 1 |
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