Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
|---|---|---|
EasyJet | Waiting 45 minutes. Nobody answered | 1 |
EasyJet | Waiting 50mins for help and the support closed the chat for inactivity after less than 1min - as she asks for information that already have been supplied. This is worse than just not having a possibility to contact you. | 1 |
Ryanair | Waiting 8 months and still no refund for a flight cancelled by COVID. appalling, absolutely appalling! | 1 |
Jet2.com | Waiting a hour to get off the plane due to no suitable parking bay and then no air bridge available!!! Not enough wheelchairs therefore I had to walk a long distance - not acceptable. | 4 |
EasyJet | Waiting and no response | 1 |
Lufthansa | Waiting and waiting and waiting for my refund to be processed. WORSE EXPERIENCE DEALING WITH THIS AIRLINE. | 1 |
Jet2.com | Waiting at Arrecife to go through gate was far too long. The knock on effect was a late take off. Then had to wait 1 1/2 hours for bags at Birmingham. | 3 |
EasyJet | Waiting at the departure lounge for our flight which, according to the app and departure boards, was delayed for 1hr 45mins, went to the gate 1hr 15mins before new departure time and was told the flight had already left. Staff and customer services were very rude and unhelpful in regards to how to get on the next flight home. | 1 |
Ryanair | Waiting close to Gate 108 for an hour for a departure from Dublin to Seville at 15.25, Ryanair - gate switched to Gate 111, 30 minutes before the closure of Gate - be wary of Ryanair - plenty of passengers missed flight. | 1 |
EasyJet | Waiting far too long. Why when you enter the dates you need to travel does it give you the day before and after allowing for mistakes to be made! | 1 |
EasyJet | Waiting for 1h before getting the agent on the phone and because I did not reply within the 5 minutes (I was occupied on another screen), I've been disconnected... Forced to restart the chat and to wait again for a long time... | 1 |
Ryanair | Waiting for 2 refunds from cancelled flights, December and January, advised payment within 7 working days. Can not get live chat, email response 15 days, phone call waiting times unbelievable. Once again the company prove they are not bothered about their customers by their sheer ignorance. Never again, my loyalty with Easyjet escalated. | 1 |
EasyJet | Waiting for 30 mins with no contact at all. Then when an agent comes on they leave within 1 minute as I have been 'no -responsive'. 1 minute is a ridiculous length of time, especially as it has been 30 mins without any contact whatsoever and no idea where you are in the queue. | 1 |
Ryanair | Waiting for 45 on the runway for the plane to come in freezing cold as if we were expecting the bus at the village square | 1 |
Ryanair | Waiting for a promised claim refund from Ryanair. First, the refund is promised in 10 days, then in 14 days, then in 21, then by the end of the month, than maybe more than one month. When I called to follow up on the update after waiting for more than a month, Alex from Customer Service just simply hangs up. Big Big LIERS! Such a disappointment! | 1 |
Ryanair | Waiting for a refund for a flight that was cancelled in April and waiting for a family of four flight cost that was cancelled in June over 1k due back and nothing. Its been 6 mo this since April and 4 months since June cancellation. We could use the 1k for Christmas. Applied for the refunds twice now and won't allow us to apply anymore. How are they getting away with this? | 1 |
Ryanair | Waiting for a refund for a flight they cancelled in mid-April. Useless will never use again | 1 |
EasyJet | Waiting for a refund for flights cancelled way back on 1st of May. Still waiting 4th August. I have emailed, written a letter and tried the phone number but got no response. The customer service is appalling. I would rather holiday at home from now on than risk booking with airlines that have total disregard for their customers. | 1 |
EasyJet | Waiting for a refund since 2020, they claimed I'd receive it in 10 working days. 2 flight cancellation and the refund disappeared, in the "track your refund request" there's nothing if you click on it.BIG FAT SCAMSie warteten seit 2020 auf eine Rückerstattung und behaupteten, ich würde sie in 10 Werktagen erhalten. 2 Flugstornierung und die Rückerstattung verschwand, in "Verfolgen Sie Ihre Rückerstattungsanfrage" gibt es nichts, wenn Sie darauf klicken.GROSSER FETTER BETRUG | 1 |
Lufthansa | Waiting for a refund since March 2020 and now its end of September (cancelled flight due to covid19). They give false promises, put you on hold and hang up, lie, get aggressive on phone and never give any answers.Calling or emailing them is like theater. If you call multiple times in the same day, every agent gives a different answer (=lie). I have also asked for a written confirmation about the refund so I can take it to my credit card provider and 6 times I have been promised that they will send it, but the email never arrives. If they would just send the paperwork I need, I could take the case to my bank and stop dealing with them. Emails answers are just macros that they copy paste to each email.Often the agents just put you on hold and then after waiting for a hour, they just hangup on you. Many agents are rude, aggressive and have no answers to anything. They blame the customers for everything and just make up lies.Safety to say that I will never book Lufthansa again even if an other airline would offer same flights for double price. | 1 |
EasyJet | Waiting for a response from live chat. Nothing forthcoming, not even an assurance that I was still connected and in a queue.Rude, incompetent and inconsiderate. | 1 |
EasyJet | Waiting for advisor but no response and issue not resolved | 1 |
EasyJet | Waiting for agent, closed down without conversation! | 1 |
EasyJet | Waiting for ages, gave up | 1 |
Jet2.com | Waiting for almost two hours delays, not explanation at all and not happy to use again. Air con was so low temperature, could not relax or sleep | 3 |
EasyJet | Waiting for an hour for chat and as I didn't answer inside 3 mins they closed it.Why was I online chat?I couldn't check in online and no real error telling me what was wrong, only telling piece of information was no seats available to buy/choose, I suspected the flight was oversold.After attempt 3 (circa 3 hours in total) waiting for an online chat person they had no information to give other than check in at the airport, I asked if the flight was oversold and they said they couldn't tell. Asked to escalate to a supervisor to be told no, they'd only say the same.I arrived at the airport, queued for 45 mins and then received a boarding pass with SAG (seat at gate), this is obviously the reason I could not check in online but no one could tell me that or the error point to that.I asked the check in staff what it meant and was i on standby, I was assured that I wasn't and a seat would be issued at the gate.Arrived at gate and headed onboard ... guess what! I was on standby! Asked to wait until the end to see if a seat could be allocated....In the end, I got on the flight but a series of misinformation, wrong communication, untrained staff and a lot of stress for me as a result.Could do better easyJet! | 1 |
Jet2.com | Waiting for baggage outgoing | 3 |
Jet2.com | Waiting for bags at Terminal 2 was an absolute disgrace.According to ground staff you are responsible yet there wasn't anyone from Jet2 there. We were given not information.Probably won't be booking Jet2 flights again if this is how you treat people | 1 |
EasyJet | Waiting for long I gave up. | 1 |
Ryanair | Waiting for money back for seats that I paid for and then wasn't allowed to sit in, they are asking for a copy of my passport and bank statement. They have also sent me an email of a form to complete, that's needs printing, I do not have a printer so I have asked them to post. Which they have refused. (i have already completed one on line. | 1 |
Lufthansa | Waiting for more than 6 months for a refund! Absolutely outrageous! No one seems to bother to reply to my emails and assist with my booking issue. Lufthansa simply took money from my account for the flight I didn't take and which I canceled within the fully refundable timeframe. | 1 |
Ryanair | Waiting for multiple cash refunds for cancelled flights for 3 months (and counting)... Their customer service is shocking! | 1 |
Wizz Air | Waiting for my compensation (ID: 4795db9f and 3846619e) for 1 mounth already and they do not even answer to my calls and email. Owfull wizzair, I will take it to the court and I will get my money, cuz you guys definitely do not care about your customers. | 1 |
Eurowings | Waiting for my luggage for more than 5 weeks. Zero answer from them. | 1 |
Lufthansa | Waiting for my refund for 3+month now. Lufthansa offered me a refund due to a substantial flight delay from the flight LH 462 from FRA to MIA on October 8th, 2022. Case: 36489972 The flight had to turn around over the Atlantic to make a landing in Lisbon due to a medical emergency.I accepted the refund Lufthansa offered me beginning of November but they never sent me the refund. This was for 3 passengers. There email response is that I should check with my bank, which didn't receive any wire transfer. You can't call for your refund it's only by email.Usually, the refunds go back on credit cards but this was not an option Lufthansa offered.So far, Lufthansa never checked on their part where the money went. (Or if they even sent it.)Really bad customer service.Unfortunately, I will need to hire an attorney to receive the refund they offered. | 1 |
Ryanair | Waiting for my refund since March despite been promised on number of occasions will try and avoid in future! | 1 |
Ryanair | Waiting for my refund since March... Its June already and still nothing 😒 | 1 |
Lufthansa | Waiting for my refund since May 2020 and still no sign and no answer. Never ever book with this company, they have no shame in stealing people's money! | 1 |
Ryanair | Waiting for my refund.ryanair say its been paid in march,it hasn't.they say its a cheque then its in my bank !! No help whatsoever from staff either on phone or live chat.wont give me a number from transaction so my bank can track its whereabouts.so unhelpful.now the bank are involved but its me having to forward all the emails and documents. | 1 |
SAS | Waiting for refund (ref O3EY39) for flight cancellation (COVID) for over 12months with no news or update. Impossible to contact them (I'm sitting here on hold for 20minutes so far this time), get any idea of what the status is or how long they will take to refund me. | 1 |
Ryanair | Waiting for refund for the past 2 months, non existing customer service, zero communication policy. In contrary any other airlines I've dealt with worldwide are capable to issue refunds to the source of payment withing 5 to 10 working days. In current climate unfortunately flight cancellations somewhat inevitable however when you get refunds on time you have no fear of rebooking and switching date/time, with Ryanair this is not simply possible unless your cashflow unaffected and you are willing to wait for months for your money back. | 1 |
Grupo IAG | Waiting for two hours for baggage to arrive | 1 |
EasyJet | Waiting for your response, need to watch the open page, finally no other possibility to contact you in my matter. While I do other things and look at the page tometimes, it closes. | 1 |
Ryanair | Waiting in Alicante to check in, only two People on the check in desk and queue is about 9 rows deep. Ridiculous | 1 |
Ryanair | Waiting in a queue at Marco Polo Airport Venice for over an hour to check in and bag drop! And still nowhere near the front. Totally unacceptable! | 1 |
EasyJet | Waiting long time, if I didn;t reply in 1 minutes they leave. No definitive answer and such customer service. | 1 |
EasyJet | Waiting months for refunds of expenses due to cancelled flight. | 1 |
Jet2.com | Waiting more than 1 hour inside the airplane | 3 |
EasyJet | Waiting nearly 20 minutes for a reply is not on good | 1 |
EasyJet | Waiting on Chat for ages and nobody answered! | 1 |
Ryanair | Waiting on a refund since March .... they just don't care ... countless emails live chats and Phones calls .... just reported the company on the government website .... don't let them take your money too ..... | 1 |
EasyJet | Waiting on our transfer in Costa Adeje which was due at 16.40 ,we were there from 16.20 … at 17.00 we thought it's not turning up ,phoned easy jet 'helpline' ,we were told he'd ring us back in 5 minutes…. Still waiting & we are home … ended up jumping in a taxi at our cost ..Luckily we had money & the airport wasn't too far away but it still caused stress that we didn't need. Customer service appalling!!!! We have 3 holidays booked with them this year,seriously considering cancelling | 2 |
Ryanair | Waiting on refund, Aer Lingus you have my business going forward, don't care if your flight is more expensive, Ryanair have lost my business. | 1 |
Lufthansa | Waiting on reimbursement since March 18th.Lufthansa has been giving me the runaround since that date. They cancelled my CDG-EWR flight, and every rep that I spoke to at the local Paris office said "my refund will arrive shortly." So, at first it was, in thirty days, then wait another two weeks, and now via email, my request "has been transferred to their internal reimbursement center."I just want my money back.I really did like this company before this. I just can't believe how they are handling refunds. It's disgraceful. | 1 |
Jet2.com | Waiting on the tamac for two hours waiting take off not a good start to any flight âœˆï¸ October 28 2024 | 1 |
Lufthansa | Waiting over 1 hour to reach the danish (english) service center. No contact at all. Wanted to ask why flight value vouchers that LH have issued to me turn up invalid as I try to redeem them as payment for flights. Very bad service. Im surprised, as this is a german company. Very unsatisfactory. Not possible to reach them by email or phone. | 1 |
EasyJet | Waiting over 120 days for refund for 4 cancelled flights at Easter. Never mind a worldwide pandemic, easycash is a racketeer of global proportions. Clearly, I'm in the wrong business. | 1 |
EasyJet | Waiting over an hour on the phone and the live chat and still no answer | 1 |
EasyJet | Waiting over an hour to contact someone - seriously | 1 |
EasyJet | Waiting over an hour to get new flight details and nothing for you | 1 |
Ryanair | Waiting since 06/08 for th EU261 refund, whereas a guy who's with me had already an answer with the refund of 250 EUR... | 1 |
Grupo IAG | Waiting since 24th March for voucher refund, after a lot off emails they said it was emailed to me approx end off May but I never received the voucher. Since then no response to my emails and customer service is a disgrace. My rating is based on customer service only. | 1 |
Vueling | Waiting since June 2018 and I have still not received any correspondence from any department. Absolutely appalled at the handling of this issue.You cancel a flight and then ignore your legal responsibilities. | 1 |
Ryanair | Waiting since March for a refund been put on a wild goose chase trying to get my money back company doesn't look after there customers on the ground how can you trust them to look after you thousands feet in the air boycott | 1 |
Ryanair | Waiting since March for a refund been trying to get my money back. Company doesn't look after there customers on the ground how can you trust them to look after you thousands feet in the air. Very bad customer service | 1 |
Ryanair | Waiting since months for my refund. Will never choose again this company, they just show clearly what they think of their customers ! Even Easyjet was faster than those guys in refunding. They take every airline to court when they get help ... but just keep their customers money for indirect financial aid which is even much more worse!I do understand the problematic situation with Covid-19 but it should be not a problem to refund the money even when you work from home. | 1 |
EasyJet | Waiting time and the fact you have to go through the chat to solve the problem while it should have been possible to solve it directly through the application.Thanks | 3 |
EasyJet | Waiting time was acceptable. The Customer Service agent was very clear and efficient | 4 |
EasyJet | Waiting time was crazy!Customer advisor Hanae was effective and efficient.Thank you Hanae | 3 |
EasyJet | Waiting time was lengthy but adviser was very helpful and professional problem resolved | 4 |
EasyJet | Waiting time was not satisfactory. Abdullah was very helpful and understanding | 4 |
Grupo IAG | Waiting to board flight, which was a full flight. I was singled out from the whole crowd to put my hand luggage underneath as they stated it was a full flight and not enough room. Twice now I have been victimised by British airways to put my case in the hold even though I refuse and that there is plenty other passengers to ask yet I'm always approached and no one else, it's ridiculous. There are other passengers who have multiple hand luggage and yet they don't get asked. To make matters worse the flight was delayed, staff had no intention of trying to resolve my disagreement to putting hand luggage in the hold, so when landed I had to wait an extra 45min just to recieve my case back. I now will no longer use Btitish Airways as I have never had a good experience with them and you get better service with other airlines. | 2 |
Jet2.com | Waiting to get my refund that I was promised. | 1 |
Jet2.com | Waiting to hear back about my complaint been nearly 3 weeks now, absolutely appalled at the holiday I've just had with jet2, don't no how to deal with assistance properly and the pilot who ordered my assistance at the other end then threatened to detain me as I was not happy that he didn't not give us this at the other end, jet2 are advertising hotels that offer you free stay's for food reviews, pay money for a holiday to spoil my experience from the get go by appealing service with my family and children with disabilities, going to end up having to take this matter further!!! | 1 |
EasyJet | Waiting to long | 1 |
EasyJet | Waiting to receive refund for cancelled flights?? No luck when phoning customer service line - on hold for hoursUseless company, I hope they go bust | 1 |
EasyJet | Waiting to speak to an agent for over half an hour and when they finally respond they close the chat as I had replied 1 minute after them asking me a question? | 1 |
EasyJet | Waiting too long | 1 |
EasyJet | Waiting too long for a customer service rep | 1 |
EasyJet | Waiting very long in the queue without any notification as to how long the wait will be. I've been looking at a blank chat screen for an hour now. | 1 |
Ryanair | Wake up everybody!! The only reason you can fly so cheaply and so much is because Ryanair broke the cartel's of rip off government run airlines.You can fly all over Europe now for less than you could in the 1970s with the legacy airlines.Bravo Ryanair.P.s. The fact that the seats can not be reclined is great for tall people who normally have an ignorant idiot in the seat in front. | 5 |
Wizz Air | Waking up at 0530hrs in the morning to a text message telling us we were no longer checked in on our 1100hrs flight was very inconvenient. Numerous calls proved futile to change their minds that we should not be kicked off the flight. We were then told to make the arrangements necessary to get to our final destination...this was Nashville USA. This flight meant we missed our connecting flight and therefore to change this was over €2500. We were offered initially each €400 and €480 in vouchers as compensation. This has not occurred and they have referred us to go through the EU legal system. I hope this review at least makes people think about booking with them as they are liars and thieves. Over 3 months later, this is still not resolved and seems less likely to be as time goes on...they continue to ignore emails | 1 |
Grupo IAG | Walk a good mile within Barcelona airport to an empty section of terminal where we were the only flight. Not one announcement concerning the flight or boarding was made in terminal. Rang call button several times no response. Was told my son and I didn't order a meal which we did as my other two children received it. They would not even acknowledge us as I was asking for a water for an almost 8 hour flight. Was finally told they would take care of it but it required me asking yet again. Then I was told it was a mistake and that happens I agreed but nothing. They finally came back and did not bring what they told us they would. Had I know how no frills Level was for a flight that long I would never have taken it. When we booked, we were told several time by the agent on the phone that it was Iberia. We were very disappointed. Honesty would be best so customers know what to expect and a bad experience was not what I was expecting at all. So I think it is safe to say that was my fist and last flight. | 1 |
EasyJet | Walking along with my cabin bag enjoying the queue of 25mins then get to the desk and does your bag fit in the bag size thing, Confidently place bag and no to my horror the handle is stopping it. £42.69 later due to exchange rate, my bag is allowed to fly. Another thing if you have a bag and a handbag they both must fit in together. Good luck everyone. | 1 |
Jet2.com | Walking distance,to and from plane83 year old ,a 9 month old baby and a 3 year old infantNo prams no busStaff courteous and friendly on planeSeats on plane not comfortableStaff in airports ,friendly and helpful | 3 |
Turkish Airlines | Walking onboard in Copenhagen the plane felt like an oven - IN THE SCANDINAVIAN WINTER.It was seriously umcomfortably hot and several people was using the emergency card to fan themselves eventhough they already removed all possible clothes. Cabin crew don't give a shit about passengers and seem to thing of passengers of more as a nuisence.Before I even left home they sent a text message looking for passengers to be bumped voluntarily du to overbooking for a lousy voucher. Now at Istanhell, I mean Istanbul Airport they lie to the passengers and say it is due to other issues. The flight is 6 hours "delayed" with a new flight number so it is clearly all bull...Just avoid them. I know I will in all future. Untrustworthy airline. | 1 |
Ryanair | Want a refund, email, and email again and maybe you'll get it | 1 |
Iberia | Want to buy flexible tickets with refund without fees? Want to do it on Iberia website direct? STOP! Isn't direct actually. When you buy tickets on Iberia website you buy it via agency Serviberia. And of course you need to pay service charges to refund ticket "with refund without charges" because it's agency. And you haven't way to cancel ticket on website or with email as direct as you bought it. I don't even understand how the authorities allow this scheme to work. Outrageous scheme, looks like fraud. Booking J4MXL | 1 |
Ryanair | Want to charge extra for absolutely everything, feels like a constant barrage of trying to upsell services that are free with other airlines. They split up a 6 year old from my family just so they can get extra money out of us for seating. When I tried to move the 6 year old to sit with her mother or my wife the website said they were not adults!!!!! (Ages 49 and 26)Cheap no frills is one thing but this lot are on another level. I would honestly say avoid at all costs and go with a proper airline.I feel sorry for the employees having to behave like they are working at the local market selling tat and junk rather than for a reputable airline.I would happily pay extra to avoid RyanairWebsite is also a mess and so un-user friendly. They really need to make the website more user friendlyWatch out for the extra small baggage allowance, yet another Ryanair extortion tactic | 1 |
Ryanair | Want to pay more for less? Try ryanair.In the last 10 years, i chose to fly with ryanair. why? Cheap and they have destinations where i travel the most. Traveling monthly, i can say that it's a fair company.Today i had a flight with ryanair. It looks that ryanair has different rules according to Cluj Airport. Traveling with the same size of luggage i was ammayzed that i had to pay 50 euro for my backpack. Why? Alina explained to me that is due to the fact that it had wheels. Stupid, ain't? i give 1 star due to the fact that the price of ticket + price luggage it was much higher than flying with other company. | 1 |
Ryanair | Want to ruin your holiday? Want to make a complete balls up of your carefully planned trip? Want to be delayed for hours sat at the gate with no one being arsed to say anything about it? Want to miss your connecting transportion? Want to be totally ****** off that this flying skip cattle shed tube with wings cost you as much as a decent airline? And that its incompetence has cost you hundreds of £'s in booking more transport, hotels? You're in luck Ryanair can do all this for you! Book now to ensure 100% dissatisfaction and ruination. **** | 1 |
Ryanair | Want to say a big thank you to the Spanish guy who works at Stansted airport customer service.I booked a Ryanair flight with a 3rd party (Opodo....never again).He went out of way to sort my check in without the £55 additional charge.Thank you. | 5 |
EasyJet | Want to swap my 23kg bag for a overhead cabin bag which I would lose money anyway and then refused | 1 |
Lufthansa | Want to thank Becky at Lufthansa Manchester at check-in, when I needed to have a printed copy of my PCR result for final destination (Zimbabwe), Let me send the email from my phone to Lufthansa where she later printed it and it was waiting for me at the boarding gate. That's going the extra mile. Well done. | 8 |
Grupo IAG | Want to waste four hours on a website that doesn't work and staff that are surly and incompetent?Go to British Airways - all your dreams will come true | 1 |
Lufthansa | Wanted to book a few flights with Lufthansa for my trip: Triest-Frankfurt-Sao Paulo-Buenos Aires-Frankfurt-Triest. I got all the available options on the website and selected the dates and time which suits me best and got the final price 1.600 EUR. Happy with that, filled in all my details and wanted to pay. Unfortunately, there was an issue with their online booking system (as they told me later over a phone call) and could not book. Customer support say there is currently an issue but they can make the reservation for me over phone (without additional charges which apply in case someone books over phone). Also fine with me, but they said another price: over 1.800 EUR. That was not acceptable and after that I checked again the price on the website and it was still 1.600 EUR. Called again, they told me a new price again: 2.100 EUR. Not acceptable for me, but the worst part is they list one price for online booking, make "an issue" and then try to charge much more! This is clearly a fraud attempt and false advertising by Lufthansa! P.S. This review is not related to a specific flight but to Lufthansa itself. As you can see, I did not book a flight. | 2 |
EasyJet | Wanted to cancel a holiday and have waited on the phone for over one hour twice, funny if I want to get through to someone to pay it goes through immediately but they wouldn't help mewhat terrible service, will think twice about booking with them again. | 1 |
Ryanair | Wanted to change flight today to spain as we were supposed to go to tennerffe sept 14th wanted to move flights to sept next year 2021 they want £380 extra to move flights £280 is for moving booking charge rest is for god knows what we will never use them again iRobbing ?????? | 1 |
EasyJet | Wanted to change the flight time. It is so difficult to use their website now. After using for couple of minutes, the website stops responding. Even trying to reach to the homepage does not work anymore. I have to wait for a long time for the next try. Same problem for online chat, it just does not work. For an issue being so long time, what does Easyjet do? I am now desperate and want to cancel the tickets as the flight is tomorrow. But I cannot cancel it as well. Terrible!!! | 1 |
Pegasus Airlines | Wanted to correct the name but the agent yelled at me( | 1 |
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