Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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Grupo AirFrance-KLM | Wanted to fly with my dogs so I called to ask about the price.1st attempt: Super rude customer service... I didn't get any help, only explained me the policy, which i can read online.2nd attempt: The person asks me in detail the size of the bag for the dog. So I run around in the house to find a meter! Only the kg is not enough...(?) In any other company this is way easier without making it such a frustrating process. You can just add it online on your regular ticket!And after that i calmly ask so you will send me an email informing me if the tickets are approved? The answer: No you should call us 12 hours after and we will let you know. So i need to call again and wait (if i get a line, cause usually they just hang up!) | 1 |
Ryanair | Wanted to get my 1 star in, just in case this company's rating climbs above 1.3.Denied boarding, incorrectly told passport was not valid. No subsequent response from company. Blah, blah, blah. Fortunately was refunded by my credit card company so remember DO NOT USE A DEBIT CARD because you don't get the same protection. Still, the holiday was ruined.Their customer service is just appalling. I feel so sorry for the people that work for them. A terrible, terrible company as has been highlighted many, many, many times. If you are reading this and work for Ryanair, please get another job. It can't be good for you working in such a wretched environment. | 1 |
Ryanair | Wanted to give 0 star joke company fly out with a bag and it's grand and fits when your asked to fit in the little metal thing but on the way back it's doesn't and you're tried to get charged 70 joke funny thing in the locals bags weren't even ask to fit in and the one they did ask fitted the exact same as mine even less than mines after I removed clothes but that was OK | 1 |
Ryanair | Wanted to give 0. They stole my heard earned cash! Ryanair are profiteering from the coronavirus. They were still flying planes to Cyprus in July, despite UK citizens not being able to get off the plane!!!Outraged as no refund given. Never again will I fly with this appalling airline. | 1 |
EasyJet | Wanted to leave zero stars arrived at Luton airport antigen test booked for 5am from one you recommended for the kids to be told you will not accept these tests has to be lamp test apparently this changed this morning.Nothing open at 5am to do the lamp test so flight missed holiday ruined now holiday wants to charge us an extra £110 pp absolute joke for flight out tomorrow. All you get is nothing we can do have escalated as complaint guess what have to email mickey mouse customer service. Complaint handling zero.This is not going to be left here I will be encouraging anyone I know personally NOT BOOK WITH EASYJET. I though Ryan air were crap but have to say EASY JET are 20 times worse.*******AVOID**** AVOID***** AVOID | 1 |
SAS | Wanted to rebook my flight a week in advance and couldnt do this online and therefore had to spent 40+ minutes in a waiting que when calling the customer service. Terrible customer service experience for 2/2 flights with them. | 1 |
EasyJet | Wanted to share very positive customer service. Unfortunately due to close family sudden death we never made flight or holiday. Excellent service by easyJet who refunded entire costs three days later. They were also very kind and supportive throughout. We will definitely book with them again. | 5 |
Ryanair | Wanted to upgrade my luggage online. It has somehow added extra bags rather than allowed the upgrade. Spent the last hour trying to sort out online, but the webchat people couldn't be less helpful. Totally useless and non-customer friendly airline who will go to great lengths to fiddle you out of an extra few quid. Avoid at all costs! | 1 |
EasyJet | Wanting to change flight. website says "generic error" phone customer services. Long wait. He says I've got to send screen shot of error message. He doesn't believe me. I protest. he says easyJet process. I say already wasted too much time due to poor customer service. He hangs up. So because easyJet website not working I waste so much time ! Awful company | 1 |
Jet2.com | Warm and friendly staff, nice arrange of drinks and food . Would like more Gluten free options as my wife is celiac. | 5 |
Jet2.com | Warm and friendly staffComfortable and nicely on-time flightsIncredibly swift baggage handlingI drove out of the airport car park with checked in baggage 31 minutes after the flight touched down on the runway | 5 |
Jet2.com | Warm welcome all staff on the ground and in the air. Really quick boarding and flight can't ask for anything more. | 5 |
Jet2.com | Warm welcome and efficient check in.Good pe ordered hot meal.Easily navigated booking and payment.Welcome promotional deals.Seats could be improved eg fraction more back support and inclination. | 4 |
Turkish Airlines | Warning - Turkish defrauds customers. Do not believe anything you are being told by the call center, it's all lies meant to delay any actual problem resolution until it's too late. Bookings are made for you by them and then mysteriously "deleted by the system" once another customer pays more money for a flight. If this was a Swiss/European company, it would have already gone bankrupt from court settlements, or had its license revoked for defrauding consumers. | 1 |
Lufthansa | Warning - if you want service and support when your flight is delayed do NOT travel with Lufthansa. They refused to rebook my connection and did not reimburse missed hotel night at my final destination. Unfriendly and unhelpful staff at the so called "Service Desk". | 1 |
Eurowings | Warning Warning! Do not book with this a really discusting company! They Did everything wrong and horrible Staff, and They could not even rebook our ticket right, after a 24 hour delay, and missed transits to connected flights. Really a shithole company. | 1 |
Vueling | Warning about this airline - no matter what your issue, you will not be able to get hold of someone on the phone...I tried for 3 hours and couldn't get through to a person anywhere. They will not give you a refund for your flight, even if you have completely valid reasons to cancel, you will be offered to rebook within a week...not ideal if, like me you are having pregnancy complications which are dealt with by a midwife so they don't give you a doctor's letter. Over £1,000 down the drain and a holiday ruined - Vueling don't care, they have no sense of customer service and obviously don't rate repeat custom. Hope you enjoy the money Vueling, I travel a lot and will be going out of my way to avoid you. | 1 |
Pegasus Airlines | Warning to all.this airline was denied my journy from dammam to Georgia. return ticket hotel booking and insurence all documents i was show them but by the airline staff has no knowloge how to handle Georgia visa rules and regulations pathetic behavei was loss my hotel booking and return ticket totally i was lossed 85000 indian rupee.Especially Dammam airport check-in counter staffPathetic staff. | 1 |
Grupo IAG | Warning to anyone flying British Airways don't take luggage with you they won't bring it to your destination. They prioritise cargo luggage over passengers suitcases. Now left with no children's clothes, our meds are in those bags, along with everything else you count as a necessity when going away! Absolutely disgusted! The manager at Heathrow Airport is a jumped up road man who thinks he can just shout his mouth off at customers instead of informing us of the truth, that they left our bags behind because someone else's cargo paid them more! They lied to us and told us it had been for security screening when they knew damn well it hadn't been boarded. I feel a full refund coming on! Absolutely outrageous! Appalling service! | 1 |
Grupo AirFrance-KLM | Warning! With the experience I had recently, stay away from KLM airline, they were nightmare, having sleepless night over my loss baggage since Juliy 22. They still not contact me yet to let me know what happened to my missing baggage. They are the worst airline that I have experienced. | 2 |
EasyJet | Warning.....if you pay extra for hold luggage you may not be reunited with your suitcase until the end of your trip! Customer service is a disgrace, no help at all. I flew on a Tuesday my suitcase arrived at my holiday address on Friday ( I was returning home on Saturday). I am now having to submit a claims form which has to include all expenditure to claim a maximum £25 for a limit of 3 days. As previously stated customer service non existent. Avoid this airline if at all possible! | 1 |
Lufthansa | Warning: Do not use Lufthansa Airlines !I booked a flight to Perth for me my partner and son, just before Christmas in December, to the value of £6500. We were delayed by 3 hours when we left Manchester, we were then diverted to a closed deserted airport in Austria instead of Munich. When we landed it was 11pm and the cabin crew and pilots just disappeared, we finally got a flight out the next day and had to change airlines and go to Hongkong instead of Singapore, then onto Perth.We went to the Lufthansa service desk in Frankfurt who advised they would not help us and if we wanted to get any assistance we would have to apply for compensation for out of pocket expenses when we got to our destination. All in all we were delayed for 24+ hrs and were told to fend for ourselves. All in all it took over 2 day to get to our destination.We have gone through all the lines of communication on the Lufthansa website and emailed Lufthansa a number of times and called through to the contact centre to try and claim compensation for expenses during the delay and for the time we lost on our trip, but have been told they are not willing to offer any form of compensation for our problems, as we got to our destination eventually, and to stop emailing them as this was their final decision. When I asked how I could escalate this and who to direct it to they just didn't reply to me.This is not to mention how rude the Lufthansa staff were not just at the service centre at Frankfurt but the cabin crew also.I am now looking to the CAA ( Civil Aviation Authority ) to advise what my next steps are.Avoid this airline at all cost. | 1 |
Grupo AirFrance-KLM | Warning:KLM might charge you for a seat without sending you an confirmation or an invoice, they just "take" the money from you creditcard..If you call to have the fee back, the answer is no. They just stole 80.- euro from me.DO NOT USE THIS COMPANY !! | 1 |
Pegasus Airlines | WarningWarning: don't fly with Pegasus, and if you have already booked tickets, I recommend you reschedule to another airline.On my departure, Pegasus asked people from my flight and the one 2 hrs later to check in at the same counters - at the same time(?!)The line doesn't move for over 2 hrs, and when I finally ask airline personnel, they tell me that Pegasus is suffering from global online issues and are unable to check in people.After having been standing in line for 3 hrs in the middle of the night, the supervisor at the counters suddenly decides to check in all the passengers leaving 2 hrs later than my flight?? Nobody understand that sick prioritisation, and people are complaining, but the supervisor claims that she is in charge and that she is proud of that decision.She assign a specific line - in which a lot ofPeople for the early flight (my flight) have been standing in for 3 hrs, and instruct a young girl, working for Pegasus, to make sure that ONLY people for the much later flight is to be checked in. Hence people would say: I'm on the early flight at 5, and she would say: move aside!At this point, we all know that the idiot decision of the personnel, will result in our flight being very delayed.After further horrible hours of waiting in lines, traveling to the plane with a shuttle etc. we depart 2 hrs delayed - and we all miss our connecting flights.During this entire farce of a process, not at ANY point do any of the passengers receive information, explanation, apology or compensation in ANY way. Not verbally, not in an email and not in a text message.I have never before experienced an airline that was unable to keepPassengers informed in emails and/or text messages.Despite the fact that we had all been standing in line for hours in the middle of the night, we were not even offered as much as a glass of water or a cup of coffee as compensation for the horror Pegasus had put us through. When (in panic) we asked the cabin personnel what to do, they would just respond they they as cabin personnel had no knowledge or information about anything. They really didn't care.I have never experienced a more incompetent, rude and irresponsible airline personnel in my life! … Needless to say that I will never travel with Pegasus again. | 1 |
EasyJet | Warring , easyJat cheats when rebooking flight reservations during coronavirus. after rebooking the ticket cost me £404.92! new reservation £329.29!? This is disgusting!Due to the coronavirus I had to change my flight reservation from 30/04/2020 and 7/05/2020 to 01/10/2020 and 08/10/2020 and I feel cheated because I had to pay extra for a change of £ 152. total ticket cost me £404.92 (along with what I paid before)However, the price of a ticket for the same flight for 2 people costs £329.92!The difference is £75. | 1 |
Grupo AirFrance-KLM | Warsaw to Accra via Amsterdam. The plane from Warsaw was late so I had to hurry up to catch my flight to Ghana in Amsterdam. Very short time for transfer. During boarding to Accra I told the staff that its very important to fly with my luggage and asked them to reassure its packed to the plane. They replied me they would do it for me. I boarded the plane with trusting them. They delayed my luggage (4 bags 23 kg each). I did not know when I would get it back so had to book the hotel in Accra instead of going by the car directly to Kumasi after landing. I went to Ghana during my time off from work. Delaying my luggage ruined my trip! The third day I had to buy some aids to be able to start my work with kids. Meantime I had to struggle with organizing picking my luggage up from the airport as I was in Kumasi when it finally arrived. They did not organized delivery to Kumasi. I involve few people to help me with my challenge. They called the airport every few hours, they were looking for somebody we can trust to pick my luggage up. I paid for the man who came at the airport to do that instead of me, he passed the bags to the bus to Kumasi, I also paid for the taxi to the place I stayed near Kumasi. Etc. I had to buy items like clothes, shoes, cosmetics, drops, etc. I had to buy to use as I landed just in pair of jeans, trainers and jacket. I did not know when my luggage would be with me. I wrote a letter of complaint to KLM. Attached about 10 invoices for the items I had to buy. KLM replied me after one week. They decide to pay me only 100 EUR compensation. For delaying 4 bags! I had to organize by myself picking the bags up and delivery to different city and paid a lot for that. I did not agree with their decision. But they are not going to change their mind. Its very sad and unfair how they treated me in a very challenging situation. No empathy. No sense of responsibility. I learnt the lesson. Never again with KLM! | 1 |
Wizz Air | Warsaw to Beauvais. Never again. Returning from a school trip to Poland with 34 young students and having to pay 42 euros each for 10 of these kids, who don't have credit cards and didn't have enough money because their hand luggage didn't meet the ridiculously small Wizz Air standards! The wheels on their cases wouldn't fit into the baskets! Yet a group of Polish people following us were allowed on to the plane with larger sized hand luggage than our pupils and for free! Ground staff were extremely unpleasant and unprofessional. The luggage which my colleague ended up paying for (at a cost of over 300 euros on his own credit card) was then stored in the cabin! This was our first time using Wizz Air and it will definitely be our last. Ryanair is a far better option as is easy et with whom we'll be travelling in the future. | 1 |
SAS | Warsaw to Copenhagen booked for 30th APril. It has been half a year since cancelation and no refund had been processed until I contacted customer service. The airline posted a list of cancelled flights due to coronavirus on its website but at the same time refused to reimburse the full amount for the ticket and only 1/3 of it was returned. They claim that the flight has not been cancelled while removing all the information for the previous months from the website right after I wrote to the customer service. Hardly anyone would do that if they had nothing to hide. And after this they dare say that they show fair and equal treatment to all the customers. | 1 |
SAS | Warsaw to Copenhagen. As i paid a price of full service carrier i felt like I’m flying with low cost airline. They haven’t used an aircraft from their fleet they used a old B737 probably leased from airline called Jet time where you can’t even extend your leg. Air conditioning wasn’t working properly as for 45 min the plan was so hot out of 90 min flight. Crew was so rude -delayed 25 min - as they wrote on the boarding gate 30, later on they announced that it’s 34 and as i was waiting till 20 min before departure. I was checking the airport website and i saw it gate 44 so they changed the gate 2nd time without any announcements. The worst airline I have ever used. | 1 |
Wizz Air | Warsaw to Edinburgh. I was worried after reading bad reviews. I would like to say they were fantastic, probably the best I have flown with. The staff were friendly, plane was comfortable, took off on time, can't fault them at all. | 9 |
Lufthansa | Warsaw to Frankfurt. We flew in business class expecting the service at the right level. Unfortunately, a big disappointment, because Lufthansa as a business class service offers only a dry cookie and water. It's worse than a low-cost airline. We heard from the cabin crew that Lufthansa has a catering problem and apologises very much. At the same time, he explains how big they have problems and who is interested in it? I paid for a business service and I did not get anything. The cabin crew member also responds in a very coarse way that this is a business class service. An airline that wants to have 5* cannot offer something like that. It is downright scandalous. If there are no strikes, no delays, no catering right now. Does Lufthansa have any management? They are not able to manage the company. On the picture busines class catering in Lufthansa. | Lecieliśmy klasą business oczekując serwisu na właściwym poziomie. Niestety wielkie rozczarowanie, ponieważ Lufthansa jako serwis w klasie business oferuje tylko suche ciastko i wodę, To gorzej niż low-cost airline. Od personelu pokładowego usłyszeliśmy, że Lufthansa ma problem z cateringiem i bardzo przeprasza. Tłumaczy przy tym, jakie wielkie oni mają problemy A kogo to interesuje? ja zapłaciłem za serwis business i nie dostałem nic. Pan z personelu pokładowego również w bardzo ordynarny sposób odpowiada, że to jest serwis klasy business. Linia lotnicza, która chce mieć 5* nie może czegoś takiego oferować. To jest wręcz skandaliczne. Jak nie strajki, to opóźnienia, to teraz brak cateringu. Czy Lufthansa ma jakieś kierownictwo? Oni nie są w stanie zarządzać firmą. On the picture business class catering in Lufthansa | 2 |
Wizz Air | Warsaw to Keflavik. A scandal - this is all I can say. WizzAir appeared to be a bunch of cheeky scammers. They produce a really bad app and they will tell you that you need to check in 3hrs before the flight. Then the app will not work (because it's horrible) and they will charge you approx. 100EUR for 2 people for a check in at the airport. It's not about the money - I felt robbed and you never forget these things. | 1 |
Grupo IAG | Warsaw to London. Everything went like clockwork and nothing could be disliked about this flight. Professional crew with beams on their faces, new aircraft (it's important to choose a seat no further than row 14 in A321neo, as those seats are the old type Pinnacle seats and have better legroom), very informative captain who told us about expected turbulence before we had taken off (very much appreciated), on time landing and good atmosphere on board! The food in Euro Traveller is unfortunately no longer free, however being in BA's Executive Club you can pay for the food & drinks with avios, which is very convenient. The only drawback I could find is a long queue to the bag check-in at Warsaw Airport - 3 opened check-in counters for approx. 200 people is rather not enough. | 9 |
Grupo AirFrance-KLM | Warsaw to Paris, just an ordinary short-haul flight. On time, tasteless cheese sandwich and water/coffee served. Crew ok. Paris-Dakar - first impression - very old and tired-looking airplane, with quite limited legroom. Crew was very busy accomodating hundreds of hand luggage items passengers brought with them (I understand it is common on flights to Africa), so not a very warm welcome was shown. Flight departed 20 min late. After takeoff menu cards were given and service started - dinner (salad, two options of main course, dessert, cheese and bread roll) and drinks. Flight was "only" 5.35 mins, so crew was very busy and rushing the service, no smiles, no time for chat etc, but at least champagne was served in Economy as well. Good announcements from both, cabin crew and pilots. Flight arrived on time, but deboarding was by buses, so it took a very long time to get to old and really dirty terminal. Despite of Priority tag on my suitcase, it took me 25 mins to retreive it. | 5 |
Grupo AirFrance-KLM | Warsaw to Shanghai via Paris. Nice cabin crew, much legroom. Food onboard is very good. Stopover at CDG without any problems. No IFE in the A321 and old IFE in the A380. Generally I enjoyed old A380 cabin, nice seats. When flying AF long haul there is a galley in kitchen with complimentary snacks and soft drinks. | 7 |
Lufthansa | Warsaw to Singapore via Frankfurt. First flight Warsaw to Frankfurt over 1 hour delay. Staff very unhelpful in getting us to our connecting flight. We figured out our alternatives online better than they could. In the end we figured better to fly with Lufthansa and try to make out connection. Probably a bad idea as they went on to lose our luggage. They didnt organise the boarding so children/premium/people sitting at the back didnt board first. Making boarding slower on an already delayed flight. We got on board an asked if we could sit up the front to make it easier to catch our connecting flight. We were told no. We received no update on our connecting flight during the 1st flight. On landing we had to run from gate A to Gate A at Frankfurt airport and Lufthansa couldnt tell us if they would wait for us and the 6 other groups trying to catch the connecting flight. We sprinted across the airport and made it to our connecting flight that was delayed as well. The A380 screen hardly worked, I was bashing away at it to try and get a look at the movies. No documentaries and no games either. Music selection poor. My seat did not recline properly so I had to physically pull it up every time. I cannot think of one thing they did well. | 1 |
Turkish Airlines | Warsaw to Taipei via Istanbul. In-flight experience is average. Nothing more or less than expected in economy. Appreciate the 3-3-3 layout in economy on the B777, meaning marginally more room than the traditional 3-4-3 on some airlines B777. Customer service is absolutely terrible. Baggage arrived 48 hours delayed and damaged. Applied for compensation with Turkish baggage irregularity department. Was requested to upload numerous documents: passport, boarding pass, picture of damage, receipts of necessary expenses due to delay. The “Claims department†then updates my file requesting an invoice for luggage repair. I provide this - have never heard from them since. Multiple follow up messages have been left unanswered with no response to the invoice they asked for. Two weeks have passed and no response. Seems Turkish customer support is run by a bunch of amateurs. Will be flying Emirates or Lufthansa for my next Europe-Asia routes. Emirates was able to proactively house me one night in a hotel in Dubai due to a weather related cancellation and provided hot meals and shuttle buses until the next day’s replacement flight...and Turkish Airlines can’t even get a baggage damage claim sorted. Go figure! Stay away from Turkish Airlines! | 2 |
Wizz Air | Warsaw to Tel Aviv. This was the worst experience ever. I fly with low cost airlines but this was the worst ever. First the line for check in was never ending and reason was due to their policy to try and charge everyone with every possible extra. It also resulted in a delay in departure. No matter what you do they will find a way to charge you. On the plane itself the chairs cannot be reclined at all. You want a glass of water, forget about it , you must buy a bottle. I wrote to WIzzair customer service and received an answer that is defending their policy. If possible I would not fly with this terrible company in the future. | 1 |
Grupo AirFrance-KLM | Warsaw to Toronto via Paris CDG. Departure from Warsaw delayed due to fog in Paris, but otherwise everything went fine. Flight from Paris to Toronto slightly delayed. Smooth flight, except for the problem with IFE for the first hour. On flight from Warsaw a pain au chocolat was served, while a choice of chicken or pasta was offered on CDG to YYZ flight. Got what I paid for and will continue flying with Air France, even though CDG is not an easy transfer airport. | 9 |
Wizz Air | Warsaw-Liverpool. A decent enough plane flight took off on time and service was brisk and efficient. My only gripe was the seating which is totally inadequate for people over six foot fortunately this was a short flight. I will pay for extra legroom next time! | 7 |
Grupo AirFrance-KLM | Warwaw to Paris CDG (A320) and Paris CDG to Warsaw (A321) with Air France. Outbound flight delayed by 1.5 hours due to a strike at AF. Return just on-time. WAW-CDG on rather old A320, CDG-WAW on a clean and refurbished A321. Staff very friendly and attentive on both journeys, quickly responding for requests. Sandwiches served on both flights, large variety of complimentary soft drinks and alcoholic beverages, including delicious French wines. Ground staff also kind, I had a carry-on luggage a bit overweight, but no one made any problems. Bon voyage with AF. | 8 |
Ryanair | Was .miss sold two flights spent 15 hours and many stressful. Conversations to no avail what a scam | 1 |
Jet2.com | Was 1.4kg over on our outbound flight and was told I would have to pay £12 per kg for being over.. managed to distribute into hand luggage. Nevertheless less , excellent flight and service as always. Was also over on way back but check in staff at Palma were happy to let it go.Never ever been questioned before. (Was only one suitcase between 2 of us) | 5 |
Vueling | Was 1st in line at Alicante Airport and when the it was near boarding time the ground staff decided to put up a sign to say they were going to take the back half of the plane first so most people stayed in the other Q. I stood for nearly 20 minutes until I got on. Then it was difficult to put my hand luggage into overhead locker. To make things worse I was told Vueling do not allow the use of Bluetooth headphones on their flight. Nothing in the announcements etc. After flight other passengers approached me and said to me they don't know why. They like me fly on other carriers with no problem. One said he just hangs a wire from his headset and they think it is wired!! When I picked up my hire car the chap said he was not aware either. Will not be flying with them again. Lost a new customer | 1 |
Jet2.com | Was 3 hour delayed going out and one and half hours delayed coming back | 3 |
EasyJet | Was Attended by Aseel.He was very patient and super helfull.Thank you | 5 |
EasyJet | Was Charged 48 Euro's for luggage that was only8 kilo's in weight, an (overnight laptop cabin bag!) that went under my seat flew from Luton with same if not lighter than I went. Best of it the check-in operator didn't even look at my small bag! just decided my face didn't fit! Another scam at making money out of passengers.And to add insult to injury, they damaged my laptop bag as well!Trying to claim my money back is a whole new experience | 1 |
EasyJet | Was Helpful and was able to help me with my querey | 5 |
Iberia | Was a bad experience to flight from Madrid to Miami, they lost a baggage 🧳 for 2 days and managed the return badly, even compensate poorly 2 days without nothing to help, poor 💩 service and staff airport and phone service really worst, specially American Airlines backed process, unlike use again. | 1 |
EasyJet | Was a bit of back and forth on changing seats, but we eventually got there! Advisor was helpful and made changing and payment relatively easy. | 5 |
Ryanair | Was a bit worried about flying with Ryanair due to bad reviews but can honestly say, there were no issues. Slightly delayed going by maybe half an hour but Ryanair are not the only ones that have had delays. I had flew with other companies that were delayed 2 hours or more. The pilot also sang happy birthday to a young girl on the plane which was a lovely touch. Defo would book with them again. | 5 |
Jet2.com | Was a comfortable flightFlight attendance were welcomingLoved the ongoing feedback from the pilotAll in all a great flight | 5 |
Jet2.com | Was a foggy and frosty start back home from Budapest.The flight crew kept us fully updated on conditions on the ground and during the flight.Always a pleasure to fly with you these past 15 years.Thanks | 5 |
Jet2.com | Was a holiday to Tenerife, going out from Birmingham was no problem, very happy. But coming back from Tenerife was a nightmare. Not the most helpful staff over there, obviously nor all of them. | 4 |
Jet2.com | Was a nice flight nice cabin crew and flights on time | 5 |
EasyJet | Was a relief to have someone very helpful and a smooth conversation and end result. well done easyJet. | 5 |
Air Europa | Was a short haul connection via Madrid. Process of booking, checkin, invoicing etc. all perfect. Very well in time. Friendly staff. Looked clean and safe. Am actually thankful as am used to nightmares at Iberia. For me Air Europa was simply perfect. | 5 |
Jet2.com | Was a very pleasant experience | 5 |
Jet2.com | Was a very pleasant experience and would use again. | 5 |
EasyJet | Was able to get online straight away , sara very helpfil with finding my confirmation with my booking , first class customer service Thankyou Sara | 5 |
EasyJet | Was able to make minor name change without charge | 5 |
EasyJet | Was able to talk with a human quite qickly and we solved the situation easily. Thanks Rozana. | 5 |
Grupo AirFrance-KLM | Was actually two way trip from LAX to LIN and vice-versa. Change at CDG got delayed over 3 hours. Return they cancel me from the flight for no reason, Upgrade to Business up to CDG and Premium Economy to LAX, from CDG lost my luggage. WIFI not working for 80% of the flight. | 1 |
Jet2.com | Was all good apart from the return flight. Baggage was not put on the plan and so arrived waiting for it to learn not even loaded and still at Crete. Flight attendants not so great and toasted sandwich so hot we couldn't touch it. | 3 |
Ryanair | Was allocated seats apart even though there were empty seats either side of both of us in the row! Why? well, to try and rinse more money out of you that's why. This airline is probably the worst in existence and will try and rinse you out of every penny they can. You are seen as a cash cow to be milked rather than a valued customer; sometimes though, they are Hobson's choice and there is no alternative. Surely there must be another alternative? Come on other airlines, put this sorry outfit out of business and provide a decent cost effective service as an alternative, by treating us as people rather that animals. We shouldn't have to travel cattle class in 21st century | 1 |
Grupo AirFrance-KLM | Was already checked-in my flight back from Warsaw to Amsterdam, then less than 24 hours prior to departure I received a call that my flight was cancelled. Shame they didn't know that my girlfriend was also on the flight (but we had separate bookings) and her flight was mysteriously not cancelled. Called the (useless) customer service and they said there was an aircraft change and my flight was cancelled, which was clearly a lie! I exposed them and they said they had to call KLM at the airport and they would get back to me. Obviously, after few hours, nobody got back to me and I even made it clear that due to a medical condition I had to go back to Amsterdam on the planned date.I managed to speak to KLM at the Warsaw airport and they said it was an overbooking problem.I said that due to a medical condition I had to get back to Amsterdam on the planned day no matter what and I had papers supporting this. They managed to put my gf and I on earlier flight together but this was surely the last money they got from me.Apart from the poor planning they have, the lack of options they presented when moving a flight, I find it insulting that their customer service lies to their paying customers, that is below cheap. | 1 |
Jet2.com | Was amazing staff wonderful | 5 |
Jet2.com | Was an amazing experience, staff were friendly and helpful and we had a bit of banter with them which added to the enjoyment of our travel. Nothing was too much...Great experience | 5 |
Jet2.com | Was annoying that the flight was late as the plane had not left Cardif when should have been with us. They were efficient getting us on and. on the flight. Getting busses to the terminal was a pain so was 7.30 whe out of the airport. | 5 |
Vueling | Was arriving at Paris with 2 check-in bags.Could only have 1 return.I have only booked one bag 20 kg. In/out.The leaving airport did not mension it too me.I paid fuld Price, He could have told the 50 % discaunt in the app. He did not. | 1 |
Ryanair | Was asked to arrive at the aiport at least 3 hours before my flight by Ryan air due to waiting times. When I arrive I am unable to check in my bag as they don't check in bags that early. Are you kidding me. Then why ask to come that early!!!! The woman at the check in desk was indifferent and couldn't care less that Ryan air had mid informed me and everyone one else flying today. Just repeating herself without engaging in the least | 1 |
Jet2.com | Was asked to move from my reserved seat on way home as someone wasn't feeling well, no mention of a seat refund! | 4 |
Ryanair | Was at Krakow Airport on return to Ireland was charged £25 for same bag as I flew out with for free Are the Polish staff on a bonus scheme absolute rip off and their attitude is crap almost screaming at me in pigeon English even though I understand Polish the sooner this airline dies a death the better | 1 |
Ryanair | Was at checkin desk on time but missed flight as they had only one member of staff at check in and queues were crazy long. When I told them I was there on time they said I was lying and would check cctv. Avoid Ryanair at all costs! | 1 |
Ryanair | Was at prague airport stuck on coach at foot of plane while priority boarded which is fair enough but heat in coach was on full blast and was a very unhappy experience.Worse than this and highly dangerous was landing on return flight into stansted.There was an almighty bang on touch down which in 50 years of flying i have never experienced before.It had same affect on my spine as being in road accident and now i am suffering from whiplash.On outbound flight had a mini one at prague but return stansted was shocking.After reading reviews i am finding this is a near normal occurance with ryan air flights.Can anybody explain why this only happens on rysn air flights??? | 1 |
Jet2.com | Was attacked by a dog in hotel grounds. They claimed it was a stray but they fed it and gave it shelter and water. Sounds like their dog if you ask me. Ended up in hospital with many stitches and a fractured foot plus a five grand medical bill.Jet2 response which took them over a month after my return was " not our problem"But we will keep an eye on the hotel. Even though we proved some of their lies from their own emails.Lies from the hotel staff. Was made to sign a declaration before they allowed the ambulance to leave. Was then haressed by hotel staff while I was trying to recover before flying home. All they kept doing was trying to cover their backside. Been on a few holidays with jet2 none of them great only reason we stayed with them as liked the all in price but no more.I could of died, at one point I thought I was going to. It's thankfully only one of the few things I can remember but my sister witnessed it.So your response of it was an accident is just not acceptable. My head didn't accidentally fall in the dogs mouth, it ran at me pulled me down and clamped its jaws round my head and started shaking me until I blacked outYou have a duty of care to you customers. Our safety should be your number one priority if a hotel cannot guarantee it then you should remove them from your books.If it had been a child it would be dead and either the hotel or jet2 would be facing a manslaughter charge. It was only because the father of the girl it also ran at managed to get her away that neither of you are.Response to Jet 2You didn't even bother reading all of my review which just shows your lack of customer service. I already contact you to investigate and your response was "as we can't verify bla bla bla. You basically had a rubbish holiday had thousands of pounds worth of medical bills and there is nothing we are going to do or offer as compensation. We look forward to you spending thousand of pounds with us in future" how patronising. so you cannot guarantee guests safety. Won't do anything about hotels treat guests badly and expect me to spend money on further holidays. | 1 |
Pegasus Airlines | Was aware that their cabin baggage allowance is only a pathetic 3kg so paid extra to increase to what I thought was the minimum increase amount of 12 kg. This was way more than needed but when boarding the very rude person on the gate at first refused us saying we had not paid. After hard work at proving we had she phoned through to someone and came back saying we had only paid for hold baggage. If this was so it was very unclear, and you cannot go back into the site app to check. Despite the bag fitting into the very small bag sizer they insisted on us paying in excess of £43 extra to put one of our bags in the hold. They displayed an extremely poor customer service attitude and gave the impression that all they were after was extra money.Also they obviously carry this attitude with seat allocation. I am quite happy not to pay extra for a seat and are satisfied with whatever is given. However on boarding there were a large number if seats with either only 1 person in 3 seats, even exit seats, or 3 people in 3 seats plus a few rows that had no one. Once boarding had finished a few people asked to move but were told no. Other than the exit seats where people were moved to. When someone questioned this they were told you had an option to pay for different seating. It seams that things are obviously done to either con people out of money or just force extra money out of people. Having flown out to Istanbul on Wizz and on to Bodrum with Turkish Airlines, both of which were excellent flights and customer service, never Pegasus again. | 1 |
Vueling | Was booked a surprise trip for my 30th birthday. They misplaced mine and around 30 other passenger's luggage.Submitted my claim for clothing I had to purchase and have had no response! Awful customer service.Will never fly with you again! | 1 |
Lufthansa | Was booked on Lufthansa from Budapest to Newark via Munich. they cancelled my flight from Budapest and place me on a flight at 6AM, 6 hours prior to my original and requiring me to leave my hotel at 2AM. My travel agent was unable to influence them to change the flight. I called United directly, as my travel agent advised me that United wrote the ticket. I was on the phone with a live person within 2 minutes and they changed my reservation without question to a much more desirable flight, but still on Lufthansa. United gave me seats on their legs of the flights, but told me I needed to contact Lufthansa for seating on their flights. I called the US Lufthansa call center at least 5 times getting cutoff before they even put me in queue to hold. I called a "hotline" I found online and received only a busy signal upon connection. After abut 8 attempts, I finally got into a queue for holding on the call center and waited for 45 minutes. Upon receiving an agent, he first advised me I would need to pay for advance seating. I asked him the cost. He placed me on hold again, coming back to tell me that eh could not get pricing for the seats and i need to get it from the agent at the airport. I asked him then to confirm that I was unable to get advanced seating. He would not answer the question directly. I asked him why the Lufthansa webpage referred me to the call center, if I wasn't ultimately not eligible for advanced seating. He would not answer me. I asked him if this is the kind of service I could expect from Lufthansa on the actual flights? I found myself dumped onto the call queue again and continue to hold (30 minutes at this point) since I complete this entire review. | 1 |
Iberia | Was booked on a flight going from Copenhagen, over Madrid, to Minorca. First flight was delayed. Missed connecting flight. Lodged complaint and claim.Now, a month and a half later, still no reply.Would not book again. | 1 |
Grupo AirFrance-KLM | Was booked on flights today.Phoned Customer service up to change flights as i was to sick to fly..They agreed to do so and waive £200 fee after initially a lot of hassle on there messenger site.When processing new fares.Agent asked me to hold on for 3 minutes.They then cut me off and I had to Contact them again as first agent just ignored my requests..New agent worse than 1st agent No understanding of English Languge.I lost my paitence therefore I cancelled flights as I assumed it would be easier to claim on travel Insurance I put complaint in via there messenger website another nightmare At the moment I am £900 out of pocket, as they could not change flights for new ones Keep away from this Company They use agents from the Phillipines who are so difficuilt to understand And do not do as simple task of changing flights.So so frustrating.Also there messenger site is useless plus there website You can never log into it and they never answer the phone Nightmare Company I will be chasing them for my £900 plus making a claim for Compensation for there incompetence. | 1 |
EasyJet | Was booked to fly from London Gatwick to Belfast City 28th August 2022 taking of at 6.30pm to arrive at 8pm. Being Disabled and needing assistance was met with nothing. Was told crap after crap about flight being delayed. Was made to walk to North Terminal unassisted, left for 3 hours and eventually we were told to go to gate were we were left to negotiate 3 flights of stairs, no lift and kept standing in stairwell for 30 mins. When we eventually boarded plane we were delayed yet again for approximately Another hour when Captain was told to leave plane and we waited for another captain to take over flight. In flight passengers were served complimentary drinks etc, and only 3 quarters of passengers received this which I was not one. On arrival at Belfast International, not Belfast City we were kept 30 mins to receive our luggage and no one to inform us about how to get back to Belfast. Then after a considerable amount of time taxis were brought in to ferry all passengers to Belfast City Airport where we were dumped out on carriageway as city airport was closed and had to arrange for another taxi to get us home. Cars behind left in long stay car park. Bloody disgraceful from start to finish. All I can say I really hope this airline goes bust, Out of business. Treated like scum we were. | 1 |
Norwegian | Was booked to fly out of Palma airport at 23.20. The plane boarded at 00:30 and departed at 1:00AM. We arrived at the airport early so were waiting around for some 5 hours with 2 young children. Communication was non existent, the screen just kept bumping back the departure time.I emailed to complain about the communication and the email wasn't even read. All i received was a template letter about not being entitled to compensation (which funnily enough i had already stated in my email). Poor service and incredibly poor and rude after service. Will not fly with them again. | 1 |
EasyJet | Was booked to go to Geneva today and I fully understand that we are not allowed to fly hence why easy jet holidays cancelled.Your phone systems are off, but you e mail me to call you and in my financial situation all I want is my money back | 1 |
Turkish Airlines | Was booking a ticket online through their website and after I pressed confirm it said timed out and the ticket wasn't booked but the money was taken from the bank account. I contacted them through feedback and they said I will get a reply within 5-7 days, now 2 weeks passed and I still didn't get my money back. | 1 |
Ryanair | Was buying airlines tickets but didn't book with RyanAir and won't be doing so in future as really didn't appreciate all the extra costs to the basic fee. | 1 |
Jet2.com | Was called to board after we should have taken offand put onto a slope for the bus. Left standing there for half an hour before being taken back into the terminal building. We weren't given any updates until asked to move throughout the whole process. After 15 mins had to go through the process again but managed to board the plane this time.Once onboard everything went smoothly | 3 |
EasyJet | Was charged extra luggagge for having books that I purchased AT THE AIRPORT .If you get a cheap getaway ticket be ready to have these hustlers waiting at the gate. | 1 |
Ryanair | Was charged extra £70 for the fact that my 10kg cabin back was bigger by 1-1,5 centimeters. Keep "best experience on the lowest fares", Ryanair. Thank you for the horrible mood and empty pockets, don't recommend this airline!!!! | 1 |
Ryanair | Was charged for an oversized bag that was deemed to be too big for the hold. No notice was given prior, any chance to rip people off - they will take | 1 |
Grupo IAG | Was charged today To bring the same bag in brought on 12 regional flights since covid, from Leeds Bradford Airport..they tell me you got the money this same bag passed aerlingus hub after been checked but failed on way back do you have a team I can speak to? Why bother pay the extra to fly with ye if inadvertently to pay 35 pounds for a bag that has never been stopped and tested more then once (dates of flights available if u bother to reply which u won't) | 1 |
EasyJet | Was charged £40 for a bag that was about 2cm over despite having used this bag on easyJet before. What a rip off. Surly the fee for a bag 2cm over should not be the same as a suit case. Not surprised by their one star rating | 1 |
Ryanair | Was charged €75 because my bag was approx 2-3cm too deep.Waited on the runway for 2 hours.Staff were unfriendly. | 1 |
EasyJet | Was clearly not speaking to a human agent. Useless and no help at all. | 1 |
Pegasus Airlines | Was connecting from Antalya to Istanbul as my final destination was Stansted. Arrived at Istanbul and in a space of 15 minutes, rushed to the check-in for my next flight only to find that the check-in counter was closed. I tried to seek assistance from the Pegasus manager but none of them could listen to me. They were extremely rude and told me I had no choice but to purchase a new ticket for me to fly to Stansted. More still, while waiting to board the next flight, my passport was checked five times by five different staff. I was treated like a criminal. NEVER USE PEGASUS again. | 1 |
EasyJet | Was delayed 15 hours, had to collect our luggage and go home until the next day, they said their flight staff in Majorca had worked too many hours and could not fly. We was told by easyJet staff that we would get compensated and to fill out their claim form. When we finally arrived the following day in Majorca one of our suitcases was broken by their staff. We completed a claim form for our 15 hour delayed flight which resulted in a missed night of our holiday and a claim form for the suitcase. We were given a new suitcase but no compensation for the delay or missed hotel night, they say it was not their fault. We have always flown with Ryanair to Alicante or Murcia for the last 15 years and in that time had 2 short delays, this was our first package holiday with EasyJet, never again would I use EasyJet. | 1 |
Jet2.com | Was delayed 2hours missed my pick up | 3 |
Jet2.com | Was delayed 50 minutes on way out and then delayed 2 half on the way home | 1 |
Jet2.com | Was delayed by 2 and half hours staff didn't know what was going on even though it was on board of what gate ect we just got turned away and said they had no information at present. Confused.com . Was offered no refreshments or vouchers for this delay. When did set off flight was good. But disappointed on how our delay was handled. | 4 |
Jet2.com | Was delayed due to bad weather in Scotland...that's fine but the airport parking charged me more money as late picking up car...annoying I have to pay | 4 |
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