Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
|---|---|---|
EasyJet | Was delayed for nearly 2 hours then charged us for 2 bags the same bags we got told we can use when we left very rude staff will never be using again | 1 |
Grupo IAG | Was delayed in Dublin, flight cancelled to Jersey in the end, but put in marvellous hotel, provided 3 course meal and prompt transport back to airport in the morning. Greatful thanks to Aer Lingus and taxi service they provided. | 10 |
Ryanair | Was denied boarding because of a verbal argument with a Ryanair employee, apparently that employee was offended and that was grounds enough to take such an extreme measure.According to Article 7 of Ryanair policy there are multiple reasons for denial of boarding, but from all of them creating a "risk" is the only one that will reasonably be used against someone as a reason for denial. I have no idea what risk could a verbal argument pose when no one was aggressive and no one even raised their voice.A formal complaint about the absurdity was answered with "we were right to do so, we don't have to prove anything, if you don't like it contact your ombudsman".So advice to everyone, be careful with Ryanair employees, they are fragile princesses and like their power trips... | 1 |
EasyJet | Was denied checking in another luggage bag even when the first bag weighed less than 20kg. Staff at the easyJet check in counter was rude. The only plus point during this particular journey was the lively cabin crew. I would hesitate to fly again with this airline and not recommended it to family and friends. | 3 |
Ryanair | Was denied to fly due to invalid documents. I have everything, all valid documents and papers. When I asked what is the reason why you can't accept the valid documents I have, I can't get a proper answer. Just that RyanAir denied you. We have spent few thousands in all the hotels, reservations, ticket festivals, car, etc. we booked ahead. And now we are also denied of refund or compensation. You could have added a simple note when booking a flight that you require valid documents that only you know what!!!Obviously, you need to do something with your customer service. Read your negative reviews!! I will not say more as your review reflects what kind of company you are | 1 |
Jet2.com | Was disappointed that we had our flight rearranged from an early morning flight to an afternoon flight. When I priced the flights up the earlier flight was dearer than the afternoon so after being moved I would've expected the difference being reimburshed. | 4 |
Jet2.com | Was disappointed with the leg room which seems to have reduced compared to other flights I have been on. Otherwise good experience. | 3 |
Wizz Air | Was dreading flying after reading some of these reviews. Flying between Doncaster and Gdansk and found it to be overall a pleasant experience. Staff very courteous throughout both journeys. Their baggage policy is a bit of a joke but as long as you abide by it there are no problems. Legroom is very limited even for someone who is 6ft I don't know how you would manage if you were any taller. Drinks and food seemed a reasonable price on board. | 8 |
EasyJet | Was due to fly Stansted to Ljubljana return in April next year. Once easyJet announced they were pulling out of Stansted that was never going to happen.I sat back & waited for them to contact me but on not hearing anything I gave them a ring last Monday, got through first time & spoke to a very pleasant lady who checked my booking & confirmed it was indeed cancelled.She then asked if I wanted a voucher or a refund & I opted for the refund. She gave me a confirmation code & said it would take 7-10 days. It went back on my card today, just over a week after I phoned. Thank you easyJet.I really hope the company weather the Covid storm as they & Ryanair have opened up the world of cheap travel for so many of us prior to Covid. I wish them & their staff the very best. | 5 |
EasyJet | Was due to fly back with Easy Jet from Fuerteventura on Saturday. It was a late night flight. From early in the morning received notifications that the flight was delayed which progressively got worse throughout the delay. Whilst dropping of baggage the flight was cancelled.All passengers handed leaflet asking them to book new flights and hotel on their app. None of the passengers could log onto the flight disruption section of the app and presented with error message. The ground handlers response was, "We can't do anything you have to book on the App" As a result most of passengers left airport but a few of us persisted at which point the ground handlers started re-booking people on new flights and arranging hotels. They only managed to re-book about 10 passengers in several hours before running out of flights and hotels. After which everyone else was told, "There is nothing more we can do you have to sort yourself out and you need to leave the airport (it was closing)"A group of 26 of us including small babies got together and was able to secure a hotel for the night. The following morning we contacted EasyJet. My party of 7 was lucky in the sense that we managed to get flights 5 days later however none of the others were offered any alternate flights. Easy Jet refused to book any hotels telling us to book own hotels and make our own way home and then claim compensation but no promise of covering the expense. There were no cheap 3* hotels available so we were warned they would unlikely be paying out for them.Easy jet left 100's passengers stranded including single mums with small babies to fend for themselves.26 of us managed to secure flights (from a different Island) back to the UK (Airport other end of country) The travel home involved 3 coach trips, a boat, plane totalling 18hours travel.On return I called customer services to cancel my flights on Thursday mainly so many of the other stranded passengers had available flights. Easy Jet refused to refund me the ticket despite explaining to them that I had to leave as couldn't afford the hotels whilst waiting for the flight (no cheap hotels available)I explained that the 7 seats could be used by stranded passengers but they simple didn't care. They stated that I wasn't entitled to a refund as I elected to the alternate flights and hotel. Wasn't interested in the fact they couldn't provide or agree to pay for hotel accommodation.To add further insult they are refusing to pay out the Eu compensation claiming that it was due to air traffic control restrictions when I have a reliable source within confirming that the flight missed its original slot and because of ATC limitations they didn't get another. So have lied to avoid any compensation liability.I have emailed customer services and the CEO to which I have had no reply. This company simply doesn't care.Please avoid using easy jet. I know it costs more for the likes of TUI and so forth but from past experiences they have looked after all passengers experiencing cancellations. | 1 |
EasyJet | Was due to fly easyJet to Sharm el Sheikh on 5th November, on the 4th we received email advising that the flight had been cancelled. We were offered a full refund or to transfer the flight. We spoke to easyJet in the morning and were transferred at no extra cost to Paphos. Fabulous and very easy change over. | 10 |
Ryanair | Was due to fly home from fly on Tuesday 25th of April i went to the gate at about 11.15 am the flight was 11.55 they hadn't started boarding so i sat down like the rest of people about 11.55 they started boarding so i went to the toilet (as you do )came out to board and was told i was to late even though the queue was in front of me it didn't matter what i said i was not going on that flight. Some very sad little girl at the gate who seemed to enjoy turning me away. I'm 68 years old and was absent gob smacked. So i had to go back through the airport with a security person i then went to Ryanair desk to ask if they could get me on another flight i might as well have spoken to a wall as they didn't want to know (what the hell are they there for then)so i had to get a cab back to my former digs and luckily enough booked back in for another week as i couldn't get a flight till then there was one on the Saturday but it got into Newcastle at 12.40 in the morning. No chance. So i had to pay for another flight and the hotel for another week. Never again Ryanair this company is disgusting | 1 |
EasyJet | Was due to fly to Egypt with easyJet Holidays last week, but we had issues checking in online prior due to our little boy turning 2 on the trip, customer services advised we needed to check in at the airport.We set off to the airport within good time but unfortunately there'd been a major issue on the motorway to which delayed us significantly. No fault of easyJet admittedly.We arrived at the check-in desk 1 Hour and 10 minutes before departure.We checked in, but the staff, for some reason, made some sort of adjustments to our seating arrangements and did something with our boarding passes explaining something about one now being null and void but we needed to keep it? This process took about 15 minutes, to which the lady on the desk then told us the departure gate had closed and we couldn't board, we needed to go to the customer services desk.easyJet's website and the check-in desk states that the gate closes "30 minutes before departure." And this was 50-55 minutes before departure when we were told it had closed. Meanwhile there were people who were later than us to check-in due to the traffic, who were allowed to go to the gate.The customer service desk just told us we needed to phone easyJet Holidays to get our flight rearranged for a different date, and the staff member handed me a piece of paper with a phone number on.I dialled the number straight away, but was told by the lady on the phone that I'd dialled the wrong number. She gave me another number, but I explained to her that was the same number I'd just dialled to get to her, and she put the phone down on me.Unable to sort new arrangements out with easyJet holidays, I explained the situation in an email complaint, where I'm just receiving automated AI responses back not answering any of my points raised and refusing to help me with this. I've never taken legal action with a company before but I will be doing with this one because they've stolen thousands of pounds from us.An absolutely appalling company. | 1 |
EasyJet | Was due to fly to Fuertventura Spain and couldn't fly as kids not double jabbed in time should have flown Saturday 18th dec , we lost £3300 of our money on the villas we had booked with villa plus (who refused to refund us as that's the type of company they are) but when I phoned easyJet I was able to get a full refund on flights which was £2050 , the lady on the phone was polite and helpful and I will now use EasyJet and book a package holiday with them rather than book with Villa Plus again , thank you for being a decent company it's appreciated | 5 |
EasyJet | Was due to fly to London Gatwick from Paphos on Sunday evening, our flight was constantly being changed. They let us check in and begin to board (again this was delayed) when they told us our flight had been cancelled along with the flight afterwards. Absolutely none of the staff knew what to do with us or communicated. We were then put on a flight for the next day with a 15 hour delay. Airline decided at this point they had 'ran out of hours' to fly which is a fault of the airline, but they classed it as an 'extraordinary circumstance' so they don't have to pay you any compensation, even if it does lose you a days pay. Whole situation was very stressful and an absolute mess. | 1 |
Ryanair | Was due to fly to Rome in August for my honeymoon, the flight was cancelled the beginning of June. I'm still waiting on my refund. I have screenshots of all the conversations I've had with different agents telling me my refund will be processed on 6 weeks, 3 weeks, 2 weeks. And I'm still waiting. Twice I was told I had been put in the wrong queue for a voucher and then told it had been fixed. It wasn't. I have put in 2 complaints about the lies I have been told and had no reply. I spent over £10 in phone calls only to be told I was still in the queue and my refund wasn't yet processed. I have yet to get an honest answer from anyone at this company and I am honestly disgusted by their treatment towards customers. All I can say is they must be making some amount of interest off of all the money they are keeping from their customers. I used ryanair a lot in the past but after this I will avoid them like the plague. This company clearly has no values or clue about how to treat people. Their go to seems to be to lie and fob people off to keep a hold of other people's money for as long as possible. Disgraceful. | 1 |
Pegasus Airlines | Was due to fly today 30/06 at 1250 woke up at 530 to be informed flight is cancelled and no other flight for 3 days and they'll refund to travel operator(love holidays)no offer from them to get me and alternative airline to fly me to Antalya so just had to pay £400 for last 3 seats on a later flight with jet2Absolutely disgusting service I thought sun express were bad but these are worse and love holidays were of little use as they said not their problem | 1 |
Ryanair | Was due to fly with Ryanair early June this year and of course our flights were cancelled. I last heard from then re the refund on the 25th October. Just sent another email to them saying they have till end November and I will take them to the small claims court. It is a very easy process, costs about £25.00 and the court delivers your summons and of course Ryanair have to pay your costs. Try it | 1 |
Pegasus Airlines | Was due to take return leg of this flight from Ankara to Amman at 2pm. Flight was delayed. Then at 4.30 the plane was towed away. Then at 5pm there was a general hubbub around the gate desk. Apparently the flight was cancelled. Nobody from ground services spoke English. I had planned to make a connecting flight in Amman. Got no assistance from anyone. Had to rebook flights to my final destination to attend important meetings. This cost me about €1000. Pegasus disclaim all responsibility. Although the Amman routing is convenient for me I will never use this airline again for any purpose. Cabin crew were not especially friendly and the plane on the first leg was dirty. The toilet especially was filthy. Ashamed that this airline had some Irish investment. Pegasus Airlines is by a long way the worst airline experience I have ever had. I typically fly 100 hours plus all year and often with budget airlines. This one is in a class of its own though. Awful experience. | 1 |
Jet2.com | Was easy to book on Jet2 website. Flight was on time at Edinburgh Airport. There seemed to be z good range and of snacks and drinks on board. Loved the shopping onboard, especially the 20% discount which made buying a whole lot better. Good range of items to choose from. Staff were efficient with their shopping service. Lady in row in front was feeling faint abd staff dealt with her quickly and very efficiently. She got excellent care until she was feeling better. Staff in Malta airport were extremely friendly. Only downsides were the long (longest I've ever experienced) bus journey from the terminal to the plane and the fact that we'd much rather have flown from Glasgow where we live as it would have been a whole lot easier, instead of having to travel to Edinburgh Airport, but as pensioners, we have to watch the pennies, and there was hundreds of pounds of a difference between Glasgow and Edinburgh flights. | 5 |
Jet2.com | Was easy to manage bookings online and had no problem checking in at airport was quick and efficient with no long queues. | 5 |
Jet2.com | Was efficient | 5 |
Jet2.com | Was excellent. | 5 |
Turkish Airlines | Was excited to finally flying with B787-9 basically because the seats are nice 1-2-1. Delayed about 35 minutes. Checkin was smooth at Denpasar. The flight from Bali was the worst I have ever been in, because of a small kid (sharing seat with parent) in the Business Class was crying out and loud during almost the whole flight. The cabin crew were nice, rather straight-forward kind of service, there was no sincerity. The food has always been one of the best in the sky, in terms of presentation and taste. Istanbul Airport is huge. I have flown TK several times now, couldn't help but noticed that their ground staff are always unfriendly. Never had a nice encounter with them. Felt like they are there just doing their jobs, get paid and live on. From this moment on, will fly TK again only because of the price. | 5 |
EasyJet | Was fast and clear.Solved my issue | 5 |
Grupo AirFrance-KLM | Was flying Business Class vom Cartagena to Amsterdam. Amazing experience. Fast check in, Amazing food, super comfortable, nice athmosphere, super friendly cabin crew. It was just perfect. | 5 |
EasyJet | Was flying back from Lisbon to Bristol and flight was cancelled. Was then told to go back to ticket office and whilst in the que was told flight back on so went through security a second time. Waited for flight to be told sorry cancelled again.Changed flight on the app and got support for hotel for the Saturday night. Got to hotel and tried to contact easy jet. Could not get through. Read no flights till the Tuesday. Booked another hotel at our cost.Got home on the Tuesday 3 days later than planned, started the process of trying to reclaim out of pocket expenses.Unhelpful poor site directed to and after two weeks have received a fraction of what it cost and have actually decided that i want to spend no more time trying to retrieve monies.This was a poor experience made only worse by the lack of interest and support when we finally got home. I understand that companies need to strike for better working conditions but surely they should act in an honourable manner after the event and give some sort of support to their customers. | 1 |
EasyJet | Was flying back from Palma Mallorca to Southampton on Thursday 20th June didn't even get on the plane made us get to the plane doors turn us around tell us planes cancelled and to book another flight…. There was no flights til the next week, when asked the east jet worker what to do as there was no flights til next week we was told it wasn't her problem and she left. All us passengers, babies, elderly people crying what to do and no help at all. Will not fly again | 1 |
Lufthansa | Was flying from Canada to Malta in July and on our way home was denied boarding due to a mistake made by someone at customer service who had to rebook our arrival flights because of a late takeoff and subsequent missed connection. We were told that Lufthansa would not be able to offer us a flight back to Canada for the next week and we would have to find our own way home. Customer service in Malta told us that we would be reimbursed for booking our new flights and for any charges like hotel and food that we incurred. After returning home and paying thousands of dollars for everything out of pocket, they told us we were not eligible and it was our fault we didn't get on the plane, even though we were denied boarding as they didn't even have a seat available before us. It's been months and we've still gotten no reimbursement from Lufthansa. Don't fly with them, horrible airline with horrible customer service. It's like they are purposefully trying to scam people out of their money. | 1 |
Grupo IAG | Was flying from Heathrow to Denver for a USA roadtrip, and on arrival at Denver we were informed that our suitcase (along with 40 others) wasn't put on the plane. We were told to return the next day as they'll be flown over on the next flight - this flight was actually then cancelled but I wasn't informed of this (thankfully I got in contact before leaving for the airport again!) I was told for a number of days that it'd be put on the flight the next day, which didn't happen. By this point I'd moved on to another state as we were doing a road trip. I informed BA of my upcoming hotels so they could forward it on, and they ended up sending it to Tennessee (I wasn't visiting Tennessee at all during my trip). I informed BA of my Canada address & they told me that they'd sorted it with FedEx so it'll be sent to my hotel in Canada. 12 days later, it was left in Seattle (whilst I was in Canada), so I asked FedEx why it wasn't sent to my Canada hotel as BA had said it would be, they told me BA hadn't contacted them to request for it to be sent to my Canada hotel at all. So, I had to hire a car and drive back to Seattle just to pick up my case, which ended up being a 10 hour round trip to get it.During this time I was ignored by BA staff, including the CEO Sean Doyle. I was eventually reimbursed for all the replacement clothes & toiletries I had to buy whilst I was away, and the fact that I had to pay for extra luggage on the way home given all of the replacement items I had to buy. Thank goodness I had a credit card to buy all of this additional stuff with. I had to request multiple times for this reimbursement and was never given compensation for the total waste of time & the stress it caused me. It was meant to be a great holiday for my fiancé's 30th birthday, and I had to cancel multiple plans and activities because I was trying to get hold of someone from BA to fix this situation (or drive back to a different country to retrieve the case from where it had been left)A friend of mine had a pretty much identical experience with BA whilst I was on holiday, but they were travelling to Italy rather than America. It was a total shambles and put a real dampener on our holiday. I understand that suitcases sometimes get lost on flights but because of how poorly this situation was "dealt with", I have lost all confidence in BA, and will never fly with them again. | 1 |
Pegasus Airlines | Was flying from Istanbul to Copenhagen the 25th-26th. The plane ended up being 1½ hour late, but that is not my main complaint. My main complaint is that they are not very considerate about noise levels and lighting in what was a nighttrip. For half the trip the lighting was on, but even after that the commercial run was so light heavy that it was hard to sleep. At the same time the cabin crew used the speaker frequently to tell about their different "offers" and the speakers were at a very high volume. All in all it was a very unpleasant experience | 2 |
Grupo AirFrance-KLM | Was flying from Linköping over Amsterdam to Munich.Flight cancelled, all transfer counters closed (at 5pm) - email send out with „look what you can do yourself"No autom. Service desk working and switching languages within operation to Spanish. But anyway couldn't help. „Go to service Center" but this was closed.Next day at Schiphol 4 hours ahead but after more than 4 hours waiting, flight gone and serve desk with 200m queue.So had to take the night train from Amsterdam to Munich next day.I will never fly KLM again and will not put a step on Dutch ground as well - given the infriendlyness of the Dutch people in the queue. | 1 |
Ryanair | Was flying to Malaga Airport from East Midlands.Borded the plane and was told a staff member had forgot her ID. 1 hour 59 mins later we set off, unable to purchase drinks etc and not even water. When hostesses came round was told no sandwiches available not even a decent appolgy. Will never fly with this company again. Cheap and nasty. | 1 |
Grupo AirFrance-KLM | Was flying with KLM from London to Abu Dhabi via Amsterdam. The worst service I have ever experienced. Rude staff, not enough food for everyone - had no choice and had to eat something I did not want and did not like. Staff very reluctant to serve alcoholic drinks. They lost my luggage and it took them 4 days to find it. | 1 |
Grupo AirFrance-KLM | Was forced to check in my carry-on in spite of compliance with weight and size limits. Staff unhelpful. I will now waste 1-2 hrs waiting for my bag after a long travel in spite of travelling light. First time I have experienced this after travelling for 20+yrs. Very disappointed in KLM. | 1 |
Wizz Air | Was forced to pay the airport check in tax of 48eu per seat. We were 4 people and the 24h online check in was only with paying priority or seats which I didn't want. They basically took the option out from the app or portal so you are forced to pay at the airport and as such the ticket is double the cost.It's the first time I have this issue and there is no one you can fix this with. Nobody answers the phone or the airport reps are just "not from wizz" so they cant help.You will spend more money than going with a decent airline in the first place. AVOID. | 1 |
Lufthansa | Was given COMPLIMENTARY water inboard the flight, I did't open it as I had bought a drink at my departure airport. Security at Frankfurt Airport disposed of the water as apparently you can't take water through security. Complete waste of water, plastic and resources. The bottle was still sealed and I was connecting to another Lufthansa flight, I didn't bring the water into the airport but it was given free onboard. Don't give out free water if you can't take it with you or make it clear and I would have declined. COMPLETELY RUINED MY DAY. | 1 |
Ryanair | Was given the option to change my flights or receive my money back,I choose to have my money back which I told them and they said my money would sent back to me over 2 weeks and still no money back yet. | 1 |
EasyJet | Was given this email by easyjet to complain todaycustomer.resolution at easyjet.comSpent 30 mins compiling email to get it bounced. argghhhh | 1 |
Grupo IAG | Was going from Belfast to London but they cancelled the flight, and we didn’t even know it was cancelled. Someone behind us had to tell us. we had a connecting flight and spent a lot of money on our holiday. the refund takes ages. Overall not happy at all. | 1 |
EasyJet | Was going to France by transit in Geneva - Easyjet said I could only transit by plane - so they wouldn't let me fly - come on - look at the rules at: gva . ch/en : "I pass through Switzerland.Know I can use a lot of time claming Easyjet for there fault - They should have 0 stars | 1 |
Ryanair | Was going to travel from Spain to the UK with my national ID, had no issue checking in online with my national ID. After I arrived at the boarding gate the Ryanair employee didn't let me board, insisting I need a passport to travel to the UK. I insisted that I am allowed to travel to the UK with my national ID as long as I had pre-settled status(which I did). She insisted to not let me board, ended up spending the night in the airport. I visited the Ryanair desk and asked for help, although they agreed that it was their mistake, and that I should've been allowed on the plane, they completely dismissed me after I explain what happened and refused to help me. I was completely humiliated by the Ryanair staff, spent the night in the airport and forced to buy a new plane ticket. I didn't receive any compensation for what happened. | 1 |
Jet2.com | Was good flight | 4 |
Ryanair | Was good value for money, just shame about some of the people that were on the flight | 4 |
EasyJet | Was good, not issues, communication was clear. Karabo understood my concern and reassured me about my details. | 5 |
Jet2.com | Was good. Kate taking of as usual. But other than that. Flight service was good | 5 |
Jet2.com | Was good. On time and the staff were great. Food was a bit of a surprise as it was indeed edible.Was a bit unimpressed with having to pay for a seat on top of the flight. Didn't make any sense | 5 |
Jet2.com | Was great and well informed with information,all friendly staff. | 4 |
Jet2.com | Was great timing and staff so friendly and helpful | 5 |
Wizz Air | Was happy that I found this direct flight Timisoara-Rome with WizzAir back in May. Unfortunately my happiness transformed to a distaste soon enough. Had to cancel my trip due to the fact my wife was diagnosed this week with a medical problem that needed immediate attention making us cancel our whole Euro trip due to various doctors visits. Anyway calling WizzAir told us the cancellation fee is 80% or the cost of the tickets, if I have to change dates is about 65% of the original ticket costs. They have no travel voucher to offer to be used later as I asked I need no money back. They offered to “negotiate†the cancellation cost of the ticket if we can provide doctor’s records resulting that my wife cannot travel, this is outrageous as medical records are confidential. Seems that letter from my family doctor was not good enough. Anyway I remained with very bad taste of the inhuman experience this company offered basically taking advantage of peoples unfortunate situation to make some money. Would advise to avoid such companies in the future. | 1 |
Vueling | Was held at check-in where someone took my passport, did not explain what's wrong and had to talk with multiple people to get it back? Was asked to scan my boarding pass multiple times despite it working from the very first time? Never got an explanation and was asked hastily to go on the plane. Bought priority seats and everything but by the time I was onboard I had to put my luggage further down, delaying everything on my way off. Stewardesses did nothing, both in the beginning or the end. Asked a refund as I basically didn't benefit from the priority ticket/seat. Didn't have space for one piece of luggage, let alone two. Received email today that seat is not refundable which is insane given the subpar service on literally everything. | 1 |
EasyJet | Was helpful and pleasant, thank you | 5 |
EasyJet | Was helpful, just took a bit too long to start the conversation. | 4 |
Ryanair | Was honestly my worst flying experience ever. They prey on travellers who are inexperienced with travelling by inserting terms and conditions that no normal airline would enforce. There is a reason why their fares are one of the cheapest. They make up the difference by scamming new customers wholesale.Example 1: If you don't check in online, you'll be charged 55 pounds per person to check in at the airline itself. How do they expect the elderly or the less tech savvy to be able to meet this requirement. It's frankly ridiculous that they charge 55 pounds (not a small sum of money) just to provide a service that literally every other airline provides for free.Example 2: Even if you do check in online, if you don't print out your boarding pass, you get charged 20 pounds per person for them to print it out for you.In addition to all of this, most of their support staff are terribly rude and don't seem the least bit interested in providing actual customer service. Will never ever consider flying with them again. | 1 |
Grupo AirFrance-KLM | Was in line to check my daughter in for a flight three of the customers services representative were very rude to us an couple of other people in line. What happened to service the customer in friendly manner and make the customers happy | 1 |
EasyJet | Was in queue for a representative for 30 mins then conversation terminated. RUBBISH!!!! | 1 |
Jet2.com | Was informed about possible delays by text message. Both captains on going and coming back were excellent and did everything they could to keep us on time. | 5 |
EasyJet | Was informed my refund was processed on 14th November and be paid within 7 days.No sign of it. When I pointed this out, the customer support agent signed out of the chat | 1 |
EasyJet | Was kept waiting for nearly two hours and then the moment I left the computer to get a glass of water the agent arrived but left after less than 5 minutes so I had to start again - this happened 3 times!!! | 1 |
Ryanair | Was left starving on the flight. Staff were horrible never again | 1 |
Grupo IAG | Was left stranded because BA overbooked flight, no help or support from BA, took 12 hours to get home instead of 2.They take your money but treat you like you don't matter. Worse than a budget airline. | 1 |
EasyJet | Was left stranded in Athens, no emergency accommodation sorted, flight cancelled and no alternative for 6 days! Was on hold on the telephone for over 2 hours no reply or pick up! Terrible. Will never use again! Ever. | 1 |
EasyJet | Was made to queue unnecessarily for a long time in the airport. Both flights left 30mins late.â˜¹ï¸ But on a positive note the cabin crew 👩â€âœˆï¸ were really friendly and very helpful 😀ðŸ‘🻠| 3 |
Ryanair | Was manageable in the past, but now splitting families apart on purpose and cancelling flights at their will at the last minute, which cause times higher expenses on other companies and hotels.Based on my latest personal experience, I suggest to keep away from this company. Even if you pay a little bit more on other budget airlines, they won't do such things on purpose. The cost of even one problem caused by Ryanair's straight evil doings covers many times the price difference with the alternative companies. | 1 |
Jet2.com | Was mat by a lovely staff member,we were the early ones there,as I was traveling with my elderly sister.They were very helpful and checked our luggage in so my sister didn't have to carry it on the plane without any extra cost.when I checked in online seats were together so that was very helpful.The staff on the plane were just amazing,I had pre-ordered my meal it come straight away for us.They came over and asked if we neededanything else very helpful with the duty freepurchase all in all we had a great time.Look forward to travelling with Jet2 again.Thank you Jet-2.A Anwar | 5 |
Grupo AirFrance-KLM | Was meant to fly KJLM from Amsterdam to Munich before connecting on Oman Air to Bangalore. When I arrived at the airport they told me the flight was overbooked and I had to go wait at the gates until it was boarding time to wait and see if there will be any no shows, although I had arrived at the airport 2 hours early. Initially the staff were incredibly rude. The staff did not want to help except for one exceptional women who I wish I got her name, went the extra effort after realizing how distressed I was. After a long time discussing things with her and her calling her senior staff I finally managed to get a seat. I would not recommend this flight to anyone. You must be able to check in online and have no other flights to catch. | 2 |
Ryanair | Was meant to travel to Italy over the Easter Bank holiday weekend. Ryanair contacted to say the flights were cancelled and sent an email where we could apply for a CASH refund. After following the procedure to apply for this refund, I then had a further two emails stating that they are processing this refund, however due to the global pandemic this may take longer than expected, which I completely understood. But to receive an email yesterday informing me they are only giving e-vouchers refunds now is very disappointing from a company such as Ryanair. I understand completely the reasons for doing this as they are trying to protect their business, however this is going on globally and we as customers should not be penalised and out of pocket for something that is not our fault. Should not of given customers false hope thinking they'd get a refund to turn around and say this is no longer the process. | 1 |
Ryanair | Was mid way through holiday in Tenerife when covid hit and we were told airports would shut in 2 days, which they did. Moved flights online. Ryan air said there would be no rebooking free but you might need to pay if new flight was more expensive than those already booked. Online they said it would cost an extra £79 on top of the £246 already paid. Not a problem. When got to payment screen said I needed to pay £325. Went through booking twice. Same result. It did say you wouldn't know actually cost of flight till entered card detail. Booked and £325 taken from account. That means return flight cost £571. Spoke to many at airport who had paid about the same, some more. No response from Ryan air after two complaints lodged. It's now been a month. At airport we didn't have a seat and were on standby with another 50 plus people. We got on due to age. Many others did not get on. Very poor to make money out of people, there customer, who were in trouble. | 1 |
SAS | Was mislead into transferring points to Eurobonus, but could not use them once done.Customer service said there is nothing say could do, did not offer any help or suggestions and was simply useless.Seems they do not care for customers at all.SAS sucks. | 1 |
Jet2.com | Was more or less on time with no drama. Staff were helpful and attentive.We are as ever than happy to fly with you again. | 5 |
Ryanair | Was my favourite airline this year, travelled with them multiple times, but now my worst as they don't have a 24 hour cancellation policy in Europe which I didn't know before I booked (apparently it's only in the USA). Now over a thousand pounds down the drain, devastated and I've lost confidence in them completely. | 1 |
Vueling | Was my first flight with Vueling from Paris CDG to London Gatwick. Flew almost every low cost Airline in Europe. Vueling is regarding the seats and legroom the worst of all low cost airlines. The whole aircraft was smelling like a toilet. The temperature in cabin was so hot we couldn’t breath. I mentioned that to the cabin crew but they were not interested. They did no service at all. All PA announcements were made in the Spanish language even the automatic announcements. There was not a single Spanish person on board. I can only advise. If you have the opportunity stay away from this airline. Was my worst flight so far also because of the French passengers. A real nightmare in the morning. Even Ryanair is better then them. Easyjet is like a premium airline compared to them. | 1 |
Jet2.com | Was nearly 3 hours delayed & one passenger was in a wheelchair & kept being brought to front to embark & then after 10 minutes was wheeled back to waiting area , happened a few times & was not told what the problem was | 1 |
EasyJet | Was never a fan of Easy Jet but the latest experience I've had with them I would never use the airline again. I paid in January 2020 for 6 return seats, with Covid and cancelled holiday I then completed a REFUND form I never heard a word and after 6 months I sent a letter complaining and asking for MY money back, STILL after 8 months I have not received my money or an apology. I had numerous concerts etc cancelled throughout this year and received refunds within a few wks from EVERY cancelled booking EXCEPT from Easyjet, Disgusting Company and 0 for customer service | 1 |
Jet2.com | Was nice and friendly staff they allowed us to put in our 10kg for free as my husband was not very well. Thank you 😊 | 4 |
Wizz Air | Was not able to check in because of data outage. Then stranded in Hamburg Airport, with no help or no support what so ever.Stay away from this company! | 1 |
Jet2.com | Was not happy about our flight being changed by almost 5 hours..owing to the absolute chaos in tenerife it took 3 hours to reach our accommodation..had we arrived earlier I'm sure it would have been fine..the fact it can be changed without repercussions beggars belief..I paid nearly £400 for the flight and always trusted Jet2 but will have to rethink in future | 3 |
EasyJet | Was not helpful at all. Generic answers. | 1 |
Jet2.com | Was not made a aware of the noise engines would make on take off being seated near engines does not help a nervous flier. Very happy with cabin staff ..Will be flying again but will be changing where I sit. | 3 |
EasyJet | Was not quick enough | 1 |
EasyJet | Was not sure if I was cut off but was just left hanging not knowing if I'm still in a queue…. need a count down so you know where you stand ie you are now 5 in the queue etc | 1 |
Jet2.com | Was not sure what to expect as I used to fly 100k miles a year minimum but pleasantly surprised.Reasonable seats, good in flight service, prices fair, food better than BA economyBut bin Birmingham airport as now absolutely terrible getting through to departures | 5 |
EasyJet | Was offered a very helpful service | 5 |
Jet2.com | Was ok but you had a miserable hostess on board | 4 |
Jet2.com | Was ok 👌 books to Malaga | 5 |
Jet2.com | Was ok- however the last 6 times we flew with jet 2 was on average 45 mins - 1 hr late so a bit frustrating 🤨😬September 23- September 24 | 4 |
Norwegian | Was on Norwegian today, flight D83513 from London Gatwick to Copenhagen. Such an amazing crew. Very polite and professional. Won't be the last time I fly Norwegian. Well done! | 5 |
Lufthansa | Was on UA 8965 STR to FRA when what looked and felt like water droplets started poring from the overhead. I first imagined it was condensation from the AC system but I was the only one getting wet so I figured it must be from a water container in the overhead compartment above me. The passenger across the aile even offered me some tissue. I pushed the call button but no flight attendant ever came. Someone could have been having a heart attack but nobody cared. Eventually the container ran out of water, it was all absorbed by my jacket and trousers! The purser was notified upon landing and matter factly said that since the fasten seat belt was on, no one would respond to that call button! End of story. Hope you enjoyed and next time I'll bring some shower gel with me and take a second shower in my assigned seat I paid extra for even tho I am a Star Alliance Gold member for life and should be able to select a seat free of charge. Lufthansa your staff is useless and your airline should be kicked out of Star Alliance. | 1 |
Norwegian | Was on a 12 hour flight on low fare.. I asked for water 2 times and was given a cup with disdain. I never been on a plane service that did not offer beverages and some small snack.. felt dehydrated, and a bit disgusted. | 3 |
Lufthansa | Was on a trip to Malta and all 4 flights were with Lufthansa. All 4 flights were excellent, both with seating space, service and information via SMS. Would book with them first if possible next time. | 5 |
Grupo IAG | Was on flight BA2038 Orlando to Gatwick was scheduled for 21.05 20th September. Was delayed until 21.36 then sat on flight for two hours while the engineer looked into an electrical problem. The flight was given the ok to leave. About 30 min into flight the tv screens on the whole plane died and a flight attendant ran down the aisle with fire extinguishers. There was a lot ofrunning around by cabin crew, but no explanation to passengers. First announcement from pilot was for all cabin crew to go to flight deck immediately. Next announcement from pilot who also sounded concerned saying we had to return to Orlando after dumping fuel so we could make an emergency landing. This was the most terrifying thing I've ever experienced. When the cabin crew are visibly scared doesn't put you at ease. Once landed the fire crew had to come onto flight before we could leave. Had an announcement from BA manager to say we had to arrange our own hotels etc because of time of night and wait for emails about new flights. I felt so sorry for a large group with toddler who were given new flight back to Gatwick which would take over 24 hours with 4 changes, we gave them all our water and snacks for kids as all the shops restaurants were shut.We are now home after getting a Virgin flight to Manchester. I have flown loads but this is the first time I've had to do an emergency landing which was terrifying. One cabin crew member was more concerned about getting his bags than checking on the passengers who were left to find accommodation at 2am, another one of them telling a passenger that if we had been in the air 20min longer we would have had to land in the ocean. 😡The one star was for pilots that did an amazing job getting us back safely they didn't deserve the abuse they got from one passenger. — feeling angry. | 1 |
EasyJet | Was on flight ezy6269 to Pula Croatia and was looked after by an extremely friendly and helpful easy jet employee called Sean who made our trip with easy jet a great experience. 👠| 5 |
Lufthansa | Was on hold for 20 minutes. Spoke with an operator who went dead on me half way through the conversation. He was also very quiet and very brisk in his manners. I will update this review after my second attempt. | 2 |
EasyJet | Was on hold for a change of booking for 2 hours and 17 minutes and then cut off on answering from overseas call centre. | 1 |
EasyJet | Was on hold on phone for over thirty minutes and same as chat and no response | 1 |
Pegasus Airlines | Was on my way back from Istanbul to Berlin, only to get denied boarding at the last minute with a group of some other passengers. The reason: you need to present a PCR test to fly to Germany with Pegasus specifically. The test was not required by German officials (we all called and even double checked with the health ministry). We were not even informed about this by the airline when we bought the ticket. We of course got several commercial emails to buy additional services but nothing about a required test. The staff were terribly unprofessional and unhelpful. Some even rude. We were there confused for hours trying to figure out what should we do. They took our passports(!) and disappeared for at least 1 hour leaving us confused in the international area of the airport. First saying we could book another flight, and then after wasting 4 hours of our time arguing with several incompetent employees who barely spoke English, turned out we had to re-enter the country, buy new tickets, do an unnecessary corona test, book a hotel for a night and return to Germany the next day. Terrible experience. | 1 |
EasyJet | Was on the phone for 40 minutes got hung up on multiple times. Did only get part of my refund. No answers to my emails ever! I work in customer service myself and this is ridiculous. Never booking with you again!!! | 1 |
Jet2.com | Was on time and comfortable -good service | 5 |
Jet2.com | Was on time and the seats seem a little bigger | 5 |
Iberia | Was on time at the check in, on time before departure boarding was still ongoing according to the screen. Stewardess did not let me on the plane stood there for 20min and then boarded the flight herself.Refund and pay demand for psychological pain | 1 |
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