Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
|---|---|---|
Jet2.com | Was on time both ways and check in at both ends was so quick and Easy.Just one thing to sort, hand luggage is silly. Most were bringing two or three bags and that slowed everything down with boarding and no room for our one very small bag we took between us | 4 |
Jet2.com | Was on time staff we friendly | 5 |
Jet2.com | Was on time, took me to the right airport | 5 |
Vueling | Was on way back to Gatwick from Barcelona went to gate 16 was a huge queue, waited about 20 minutes and there was an announcement that the flight to Gatwick was changed to gate 9! Went gate 9 and waited for nearly half an hour and there was an announcement that flight to Gatwick was moved to gate 8! Went to gate 8 and they told us our flight was moved to gate 6 - went to gate 6 they said our flight was now leaving at gate 16 the gate we started at originally! Went back to gate 16 and missed our flight - speak to Vueling staff was about 10 people waiting as they had missed their flights as well! Vueling staff acted like it wasnt there fault even though our tickets were scanned at each of the gates and not once did anyone tell us it was the wrong gate until we missed the flight ask were we can stay they said they dont know and looked at us with a blank look! Absolutely the worst airline ever do not fly Vueling!! | 1 |
Lufthansa | Was once a good airline, now not so much, had my flight delayed by 7 hours in munich and was given 6euros voucher as a compensation. Coffee costs 4.5 at the airport. | 1 |
Vueling | Was originally booked to travel from Edinburgh to Rome on 4th Feb 2017 and return on 7th Feb 2017. Went to check in online for my flights and noticed that the flight times had changed from my confirmation email.On closer inspection, they had changed the date of the fights and the direction of travel!I was now departing from Rome (despite living in the UK) and flying to Edinburgh on the 11th Feb 2017. I was to spend 1 hour in Edinburgh airport and then fly back to Rome on the same day!At no point did they get in contact with me to make me aware of this change. It was just by chance that I noticed it when I went online to check-in.I phoned them and was offered a refund. I provided my bank details two weeks ago (despite paying for the tickets by credit card) and still haven't received any refund.What an awful company. | 1 |
Jet2.com | Was perfect | 5 |
Grupo AirFrance-KLM | Was pleasantly surprised with Air France as I was expecting the worst experience. The aircraft felt up to date, entertainment system worked fine and had plenty of choices. Crew were very friendly and personally greeted us and asked if we needed anything. The meal services were great, the main meal was the best one I had in economy for quite sometime as mostly they are inedible but this was good, chicken with mushrooms and polenta, a small salad with Camargue rice and a delicious small pastry for dessert, coffee and wine. The meal service before landing was presented in a small gift bag and contents were tasty, a nice touch I thought. | 10 |
Ryanair | Was pretty nervous after reading all the bad reviews on here, but had to remind myself most people with a good experience don't bother to write a review! Thankfully it was fine! Plane left maybe tops 15 mins late each way, I arrived at my destination and so did my bags. Paid a quarter of what I would have to using any other airline.Wasn't the most comfortable, but for 75% off any other price I'll take it :) | 5 |
Turkish Airlines | Was pretty upset with a last minute cancelation that ruined my holiday plans.At least I was able to get a refund and in all fairness the staff was very polite. | 4 |
EasyJet | Was promised a refund in mid-April (received an email to that effect) and to "allow up to 7 days for this to be processed" but yet to receive anything.Having to submit a chargeback via my bank to force them to pay out. | 1 |
Ryanair | Was promised a refund over and over. Kept lying and lying saying it was in a queue and being processed. Now only being offered a voucher which I don't want. Shameful and disgraceful company | 1 |
Lufthansa | Was promised, through email, to be called for reply on a matter with Lufthansa - no one has called yes. It was i July. Has been emailing them almost every Monday since then - still no reply. I guess they don't care about their customers - and from trustpilot I can see I'm not the only feeling like this. | 1 |
EasyJet | Was promptly informed on the change of my flight and Information regarding my booking. | 5 |
Grupo IAG | Was provided with great service during my last flight. | 5 |
Grupo IAG | Was put on standby due to BA overbooking the flight by 12 people even though I booked 6 months ago. Apparently they do this regularly. After much waiting and stress, was put on the same flight 24hrs later. Had to pay for taxis and food at a nearby hotel with my own money, and missed a day and night of my trip. Had no responses to my complaints. Very disappointed and would not recommend. | 1 |
EasyJet | Was quick and painless getting a flight changed after accidentally booking the wrong date. | 5 |
Jet2.com | Was quiet and comfortable. On time both ways. Will be using again | 5 |
EasyJet | Was quite happy with my trip on Easyjet for a trip to Morocco recently. The whole process from Luton airport was seamless and bosrding was well managed. Plenty of snacks and beverages at affordable cost on board and decent legroom | 4 |
EasyJet | Was really helpful | 5 |
Jet2.com | Was really lovely to have seats to myself . waited on plane 40mins to get snow of the wings would of been nice to have been offered a free tea ir coffee as delayed 2 and half hours staff was nice | 4 |
Jet2.com | Was really pleased with the service. | 5 |
Turkish Airlines | Was rebooked by another airline to take a longer trip home with Turkish airlines. Horrible trip, thus I asked Turkish airlines check in to upgrade my seat, which I would pay for. No it is not possible they said, I assumed everything was sold out- when I enter the plane-> 80% of the comfort/premium seats are empty. And I am stowed completely in to monkey class.I travel all the time, this is just ridiculous. Please TAKE my money, but no.Seriously? | 1 |
Jet2.com | Was sat on a1 and a2 which are seats right at the front . Your staff work very hard . I always book on the online app and I find it very easy to book . I do wish that alcohol could be stopped on flights but I do know people sometimes need a drink . But some have to much . | 5 |
Jet2.com | Was sat on plane and then told we would be about 10 minutes late, as the Captain carried on talking it went up into more minutes then said i will be about 3 hours. We should have been able to wait in the Lounge Area as JET2 will have been aware of the issues at Barcelona Airport, the plane was hot and i felt very claustrophobic, a cold drink and crisps were sent round as the plane was departing some 3 hours laterBooking ref:3SZEFEEDIT:trustpilotreviewsjet2.com.Remote server returned '550 5.1.3 STOREDRV.Submit; invalid recipient address'Cant even email them from the address given | 1 |
Vueling | Was scheduled to fly from Vienna to Florence on 1/4/20 at 5:45 pm. The flight was delayed several times and then cancelled. I was rescheduled on another flight to Pisa for next day at 11:45 am. It’s now 5 pm and still at the airport waiting, no communication from the airline or the airport. Called the airline several time as well as the airport customer service and nobody can give any information. | 1 |
Ryanair | Was sent an email by Ryanair telling me my flight had been moved and I had 2 options, accept the change or move the flight for free. I therefore called customer services and was on hold for 1 hour 15 before finally getting through. I was then told that they would only move the flight one day forward or one day back for free (there's no reference to this on the multiple emails they sent me). Wouldn't give me a refund either so just wasted an hour and a half of my time. 100% I will never fly with them again. Just literally the worst company I have ever dealt with and they will not be getting any more of my money. | 1 |
Norwegian | Was so much disappointed to book with this airlines I was not expecting such a treatment regarding a delayed flight which costed me to book a new ticket to my destination . The airlines was responsible about the delay and still can't get hold of them or get any response. Such a very bad experience | 1 |
Wizz Air | Was so unfortunate to drop my custom made hearing aid costing 7500 Euros in the seat. Seat 1C on aircraft reg. HA-LXJ. The hearing aid is in the seatframe, and it takes two minutes to take it out, all they have to do is take out the bag with the life-vest, retrieve the hearing aid, and that's it. They refuse to do so, have just sent me a lot of paragraphs that I myself am responsible for my belongings. I know that, this was an unfortunate incident, and since they are to stubborn to just take it out I will now have to purchase a new one, go through all the procedures to have it fitted (takes six months), just knowing my hearing aid is flying around happily with Wizzair. Absolute scandal. | 1 |
Jet2.com | Was straight forward and easy to use, took less than 10 mins to do what i needed, | 5 |
Ryanair | Was stuck abroad for 2 weeks no money no food lived on bread and butter, No lie | 1 |
Ryanair | Was stuck in a very large queue at barsalona airport and heard the final call for Prestwick airport ended up jumping the queue and ran round to the boarding bit only to find out we were not getting on along with another 34 people going to Prestwick to cut a long story short they offered us either west midlands or Leeds at the extra price of £100 or wait till the weekend ps this was on a Wednesday left us and my three kids sleeping on a cold marble floor ended up going through easyJet and having to pay another £600 just to get us home to Glasgow needless to say will never fly or recommend them such a bad reputation this company has | 1 |
Jet2.com | Was stuck on the plane for nearly 2 hours after it landed in Manchester what day was 22nd of September and had trouble going as well 10 days previously we were stuck waiting for a aisle chair | 1 |
Vueling | Was supposed to fly Gatwick to Vienna for my wedding anniversary. Bought flights in March. Get an email mid-August informing me the flights had changed with a 16 hour layover in Barcelona! No good when you’ve got activities and a hotel booked the day you arrive. Ridiculous. They processed my refund to a closed credit card despite me telling them it wouldn’t work - they refused to listen. It has been almost a month and still no refund. Their customer service is beyond a joke, worse than anything I’ve ever experienced. They cut you off on the phone unless you know the magic combination to get through to someone, they don’t respond to emails for up to a week at a time and nobody cares on their Twitter. They are an absolute sham of a company. I hope they fail! | 1 |
Wizz Air | Was supposed to fly from Bucharest to Brussels was a planned airport staff strike at Brussels so this airline decided not to cancel the flight or provide other options but to fly to Maastricht Aachen Airport (Holland) with no onward help or support to get to original location called customer services was so rude and said was putting phone down how can you land in a different country and think this is acceptable now stranded in Bucharest for 2 days with no help or options of support worst company I have ever encountered | 1 |
EasyJet | Was supposed to fly home from a long week of business, wake up very early to catch my flight, just to see that my flight was canceled (LYS to CPH), 1st of July 2022.So disapointed and angry, no explaination was given at all, just sorry for the inconvienicne. I also know many colleauges that have had simular experiences. Will never fly easyjet again... never!! | 1 |
EasyJet | Was supposed to fly on the flight from Amsterdam to Geneva. I did not have my passport with me (my mistake), but had a residence permit and drivers license. I was denied boarding.When I then reviewed the documentation needed on EasyJet flight, I learned I could fly with the drivers license, as this is Schengen flight. I filed a claim, and EasyJet confirmed it was their mistake and I could have flown. Then they said that they marked me as no show (also admitted as their mistake), and so they can refund only 29 euro (as no show policy).Point is, I wasted a lot of time, they made at least 2 mistakes (not allowing to board and marking as no show), they admit it, but refuse to at least reimburse the ticket. | 1 |
Ryanair | Was supposed to fly to Cyprus in March but COVID scuppered this. Applied for refund online on 15th March; no acknowledgement or receipt from them. I followed up with a call 3 weeks later and was initially told they had no record of my refund application and that I was marked as a no show for the flight. After persistently pushing back somehow they suddenly found a record of my application and confirmed this would be processed ASAP.During the next 4 months I had a couple of generic emails saying they were working hard on processing refunds asap, meanwhile their website claimed that all March refunds had been processed.The next email I received was offering me a voucher for the value of my refund.... unbelievable! Eventually it took an email to their head of customer service threatening legal action (including screenshot of prepared claim with small claims court) and I had my refund within the week.Such a shame that a company who behave so immorally are able to prosper. They are truly despicable and I'll never be flying with them again. | 1 |
Ryanair | Was supposed to fly to France on the 21st of December but couldn't enter due to Covid restrictions. Flight not cancelled, assuming I could have just turned up to the Airport for a ride on the plane and then turned back at the French border. No chance of a refund or vouchers just stolen my money. Will take the matter further with the aviation ombudsman as what have I got to lose. AVOID AT ALL COSTS. COWBOYS | 1 |
SAS | Was supposed to take a few days vacation with my wife, but SAS screwed up because of the strike. Lost a lot of money to. Not happy. | 1 |
Grupo AirFrance-KLM | Was supposed to visit my father in Denmark, flying me from ZRH over AMS to get to BLL. The trip ended up as a disaster.LKM now have a chatbot, which is quite communicative on whatsapp. On the downside it also means that real service personnel is inaccessible.I received a whatsapp message from the both after waiting for a planbe delayed out of Switzerland. Message was that since the plane was so delayed I would be unable to reach the plane taking me further on from Billund. I was given a rebooking link to search for later planes: None were available.So after 30 minutes of calling different people, I finally managed to talk to a real person. Asked her for the next flight out of Amsterdam and was told nothing was available now. I then asked to offboard the flight, was granted that - agaom after 2 hours of waiting no luggage was returned.The claim I sent was rejected since I was a non-show at the gate. Thank you for the nightmare KLM, but never ever again | 1 |
Jet2.com | Was the usual efficient and friendly service we are used to getting when flying with Jet2 | 4 |
Ryanair | Was there 2.5 hrs before check in paid priority was given no help paid full years insurance as recovering from sepsis asian on checkin ignoring customers and saying how they hate white irish people would that be racist micheal o leary you tell us didn't go on flight as so upset still here 24 hrs later. Do not fly from Birmingham ever | 1 |
Grupo AirFrance-KLM | Was told at the customer service desk I would be eligible for refund if I filled out a form. Did so, and been waiting 2 years and no way of getting through to customer services. Shambolic | 1 |
Ryanair | Was told at the gate we couldn't board because we had no mask. I'm happy to wear a mask but the Airline should inform us before hand. There was no information on the booking or check in.Thankfully a passenger offered us a spare to get onboard.Return flight we was ready and wore are mask only to find that the rule is a load of rubbish as nobody was wearing mask nor did anyone ask people to.I question ryanairs safety for passengers and integrity.On top of that one person on the check in desk for a huge queue of customers. It should not take over an hour to check in.Terrible service. Never flying with them again | 1 |
Vueling | Was told by there Twitter handle drying the Covid 19 incident that I could ask for vouchers and cancel and then ask for a refund and contacted after I asked for the vouchers to be told no!!! Company lies through its teeth | 1 |
Jet2.com | Was told delayed by two hours. Then sent to gate by the screens, so rushed and left food we had bought etc, only to be told that yes the flight was still delayed | 3 |
Lufthansa | Was told in June I'd receive a full refund for my ticket due to a visa denial. We are now January and still haven't received it. Why? First they sent it to to the wrong person. Then after months of fighting with them, they admitted that and told me they'd reissue the refund. That was in early November. We are now January and even though I was told in November I'd have my refund in 3 to 4 weeks, I still don't and no one ever responds to your emails or contacts you when they say they will. I will never buy another ticket from Lufthansa. Just not worth it!!! | 1 |
Ryanair | Was told my carry on baggage was too big yet fitted into there bag sizer. Told to pay £70 or don't fly. Spoke to customer service on return and sent photos but still said it was too big. Nothing but thieves Ryanair. | 1 |
Ryanair | Was told to find certain information and get back to them, then that information was suddently not enough. I am being send in an endless loop and cannot get the simple information I wanted. | 2 |
Grupo IAG | Was told we can not take hand luggage onto the plane as all overhead cabins were already full. So had to put them in the hold when we at the aircraft door. Frustrating as we had just hand luggage to avoid delays at Heathrow. Then the bags did not arrive at the baggage belt and after 45 mins waiting had to spend another 30 mins filling in forms etc. Was told the bags are still in Madrid so they know that all the time and did not have the decency to inform us before we waited for them to arrive. 12 hours later no communication from BA. Such a terrible and unnecessary experience and so badly handled by BA. There were many people who had bags that were too big for hand luggage hence the cabins were full before everyone had boarded which is unfair and then not helping by informing us of the fact they did not leave Madrid is a double level of incompetence. | 3 |
Jet2.com | Was told we were going to receive a voucher during the return flight. This was going to be given to us as we left the plane on landing. It never happened. I have just booked another flight and the voucher would have saved me some money. | 4 |
Ryanair | Was told you can fly to Ireland using a driving license or expired passports as ID when booking flights . Not the case now trying to get a refund as wasn't allowed to fly without these . Terrible customer service do not use Ryan Air . | 1 |
EasyJet | Was traveling to jersey last November flight canceled one day of holiday missed only advise given by staff was watch app lost money on 2 taxi fares spoke to a young girl of 18 and lady resident of jersey who were crying outside the airport told them to go back in to speak to management easyJet staff appalling easyJet refused compensation I have had to use solicitors avoid tin pot outfit | 1 |
EasyJet | Was traveling with my family. We all had same 45cm luggage to fit their standard. Despite flight being delayed for nearly 2 hours check in staff ran to other gate to bring luggage frame. Frame was clearly modified with some bars to deliberate reduce size with at least 2cm on each side. Total 4cm. I was self confident it will fit cause measured it in Manchester with unmodified frame and it fitted perfectly fine. However couldn't fit my wheels by half centimeter and staff was arrogant and told me that I have to leave luggage or pay 160 pounds. Company of scammers | 1 |
Turkish Airlines | Was travelling back home and they overbooked flights and stated when I arrived at the airport 4 hours before the flight that since I never checked in online my booking has cancelled they booked an alternative flight with another airline without advising me that flight via Germany to Glasgow instead of a direct flight to Edinburgh was also on standby which I found out when I arrived in frankfurt causing a further 12 hour delay to my travel was only offered conpensation for the first flight wrote to them many times, apalling customer service and very inconsiderate when I stated I have be home as my wife took not well few days before and I can hang about in 2 airports waiting on flights, I will be considering further action as they were many people on this flight who were affected. | 1 |
EasyJet | Was travelling to lisbon for a concert. Had an horrendous experience on the 30th of July. Was already hobbling as an ankle & knee not in the greatest shape.Was in special needs waiting to board & was wheeled to aircraft.Anyhow I became sick & decided a trip to a hospital or Dr was in order once I landed.NO CHANCE... One of Sleazy Jets staff, some labotomized non entity, decided he was a Dr & that I was not fit to fly. Prior to that no problem, even a kind female flight attendant even got me a coffee, but all was about to change.Said non entity wanted me off & I wanted him dead. Gave great thought to causing him serious harm, but I did the correct thing, aggrieved as I was & got off letting the rest of the plane passengers get on with their trip.Was then wheeled via a quick chat with the police, they were very professional & understanding, to the Station where I had to get two trains & walk a mile to my mates.That night I was seriously ill & when morning came I took a trip to a hospital. Chest infection was diognosed,THEY MISSED COVID WHICH WAS SOON TO BE IDENTIFIED BY A HOME TEST KIT PROVIDED BY MY ELECTRICIAN PRIOR TO DOING SOME WORK, & left with some antibiotics.My advice to anyone thinking of using Easy Jet, better known to me as Sleazy Jet, is DON'T.THOSE morons SHOULD HAVE GOT A DR TO SEE ME. And a trip to to hospital arrange.Better still let me get to lisbon where I'd seek medical help.I understand that they have to decide if a passenger is fit to fly but a protocol should be in place.My view of the company is that they are a disgusting bunch of unprofessional reprobates who I wouldn't urinate on if they were on fire.Avoid at all cost as they are a scum of the earth company that reach new lows of unprofessionalism. | 1 |
EasyJet | Was trying to rearrange a flight booked in the last 24 hrs, online change kept getting error message. I also couldn't find out what charges would be applied for cancellation within 24 hours and if easier/cheaper to change flight or cancel and rebook. Local telephone numbers not given despite following link provided. On line help very rigid also errors -no common sense applied or thinking of what would be best for the customer. I spent over 2 hours trying to sort this out myself and still had to pay higher rate for change even though error code given Very frustrating and expensive experience to talk to a computer.I had to accept the terms offered reluctantly as limited seats left and did not want to lose them. I asked if they could check with someone else and was told to make a complaint. I am a regular easyjet user but this experience would make me think seriuosly about using them again | 2 |
EasyJet | Was unable to change my flight online, used the webchat. Although it took a while to connect to an agent, when connected my enquiry was dealt with professionally and quickly | 5 |
Ryanair | Was unable to check in through booking.com and had to pay $68 a hour and a half before my flight because of it. Such a joke airline. Never again | 1 |
Ryanair | Was unable to complete payment on their site, trying with multiple cards over multiple devices. Are they employing children in their coding department? | 1 |
Wizz Air | Was unfortunate to drop my custom made hearing aid costing 7500 Euros in the seat. Seat 1C. The hearing aid is in the seat frame, all they have to do is take out the bag with the life-vest, retrieve the hearing aid, and that's it. They refuse to do so, have just sent me a lot of paragraphs that I myself am responsible for my belongings. I know that, this was an unfortunate incident, and since they are to stubborn to just take it out I will now have to purchase a new one, go through all the procedures to have it fitted. Absolute scandal. | 1 |
EasyJet | Was unsure if middle name required on booking and was assured that only first and last names required. Advice very helpful and quick. | 5 |
EasyJet | Was verbally abused by counter staff in Geneva for placing my baggage on weight too early. Then almost banned from flight for no reason. Then when I took photos of the staff I was told I am banned for sure from the flight and have to book another one. There is no law against taking photos of staff. | 1 |
Jet2.com | Was very apprehensive about flying from Manchester as usually fly from Liverpool. I was pleasantly surprised as check in with Jet 2 was quick and easy as was getting through security with a fast pass. Boarding was straight forward with a very warm welcome from the cabin crew. We were in the front extra legroom seats that seemed more room than usual. The plane it turns out was new so it felt very comfortable. Unfortunately we were sat on the plane for an hour before take-off due to air traffic control. The flight was very comfortable and we felt well looked after with a smile from cabin crew. Best landing ever in Dubrovnick Airport. Return flight delayed due to medical emergency at Manchester but we were kept up to date via the app and information boards at Dubrovnick airport. Smooth flight home with the same comfortable flight. Will always use Jet2 for flights in the future. Already booked for next April. | 4 |
Jet2.com | Was very easy to book , the flights were on time in both directions , I'm 6ft tall and I had plenty of leg room for a 5 hour journey, overall I could not think of a negative thing to say about jet2 .. | 5 |
EasyJet | Was very fast and efficient with taking a name off the bookingHeba has excellent customer service | 5 |
Jet2.com | Was very good. | 5 |
Jet2.com | Was very happy in general but getting us on the plane before it was cleared to fly wasn't great. | 4 |
Jet2.com | Was very happy with flight no delays. Liked could take case onboard. Great food and drinks choice. | 5 |
EasyJet | Was very helpful and got me good alternative flights | 5 |
EasyJet | Was very helpful and stress free. | 5 |
EasyJet | Was very helpful in my concerns and put my mind at rest was very polite 🙂 | 5 |
EasyJet | Was very helpful thank again | 5 |
Grupo IAG | Was very interested to read Dave Baxter's review posted 4 April 24. Identical circumstances of delayed flight from Costa Rica due to 'pilot sickness'. CEDR have ruled that BA pay Mr Baxter the relevant compensation, which they have now done. My case is also currently with CEDR and hopefully outcome will be same decision. Please note any other passengers claiming! | 1 |
EasyJet | Was very kind and sent very clear instructions with an easy to understand proccess. | 5 |
Jet2.com | Was very quick and efficient process when going to Malaga and the return flight | 4 |
EasyJet | Was very straightforward got to what I needed to know lady was very helpful. | 5 |
Jet2.com | Was very well looked after when my flight home was cancelled to due to bad weather. JET2 provided lovely accommodation, meals and transfers. Made everything very easy. | 5 |
EasyJet | Was very worried about not adding the right information!! Was supported | 5 |
EasyJet | Was waiting 15 mins and no reply | 1 |
Jet2.com | Was welcomed pleasantly by the Jet 2 Staff at East MidlandsThe process going through the airport was superbIn flight cabin staff was excellent on the go all the time outbound and inboundWell done Jet2 | 5 |
SAS | Was without bagage for 5 days due to SAS losing it, bought clothing (underwear, two t shirts, one pair of pants) saved receipt and sent it to them "not covered by their policy" eventhough their website states it does. When asked why they are breaking their own policy and for them to confirm with me why they shouldnt - they stop responding. When asking them to give the case to a different colleague since I felt the case had been mishandled - no response other than referring me to a different entity for a complaint, ridiculous and poor treatment of their customers. | 1 |
Wizz Air | Was worried about flying with this airline after reading reviews. However for a low cost airline and for a short flight my sister and I didn't have any problems. Check in was straightforward we took one case between us which was £20 each way and could have a total of 32 kilos. Even we couldn't get that much in the case! There's not much legroom between the seats but for an 1.5 hour flight Luton/Prague it was fine. It was on time on both outward and return journeys. What's not to like for a budget airline. | 10 |
Wizz Air | Was worried about flying with this company after reading reviews but got to say shouldn't have worried. Basically you pay for what you want and make sure you have done everything that has been requested by them such as entering passport information online and printing off boarding passes on A4 paper in advance. This was the easiest check in ever, very quick and efficient, booked 2 suitcases on with the weight we wanted and paid a little extra for seats together and priority boarding as we had small children with us. Price still came in well under what you would pay with Thomas Cook / Thomson or equivalent. Would recommend flying with Wizz Air. | 10 |
EasyJet | Was worried after reading all these negative reviews but we didn't have any issues with Easyjet Holidays for our first foreign family holiday. Prices for same holiday are significantly cheaper than rival holiday companies who we just couldn't afford to go with.Easy online check in as early as 30 days before departure. Checked in ASAP and all 7 of us were allocated seats togetherOn time flights from Liverpool - Palma de Mallorca and backSmooth and comfortable coach transfer to hotel and back (a few too many pick ups on way back but we were warned this could happen)Amazing hotel - Zafiro Tropic Alcudia.Would book through Easyjet Holidays again. | 4 |
EasyJet | Was worried flying out of Manchester but thankfully we didnt gave a problem. | 5 |
Lufthansa | Washington DC to Frankfurt. b747-8,economy. multiple delays, announced/explained and not announced.Look, touchscreen- its something unbelievable. North Korean technology, use hummer to press buttons on the screen. Occasional multiple restarts(no, not staff announcements..).better dismantle these so called touchscreens.no usb charging options. unknown,difficult to reach,non-usb socket somewhere under the seat.meals -o'k, much better than United. seats- likewise more comfortable than United b787-10 | 3 |
Turkish Airlines | Washington to Addis Ababa via Istanbul . Although the flight and flight crew on my trip from DC to Addis were lovely the crew, plane, food, and customer service on my return trip were horrendous. The food served between Istanbul and DC (return flight) was obviously spoiled and several people were sick as a result. The flight crew did nothing to reduce the impact (mess, smell) from this. The plane itself was dirty and several of the seats damaged in the economy class area. The restrooms (within the first 2-3 hours of the flight) ran out of toilet paper and the floors became covered in urine and worse. Upon arrival in DC my checked luggage was returned badly damaged (hard sided suitcase with a giant crack in the hard case). Turkish Airlines has refused to compensate me for the damage despite filing all the appropriate documents. | 1 |
Grupo AirFrance-KLM | Washington to Amsterdam continuing to Tallinn via KLM/airBaltic codeshare. As a general rule the long-haul flight went well - on time, very comfortable Economy Comfort seats, friendly and attentive cabin crew, plus very smooth connections via Schiphol. However, I must agree with an earlier poster here that KLM's catering department does appear to have lost the plot a bit, at least in tourist class, with meals featuring very fatty chicken. (This had happened to me before with KLM, as I mentioned in an earlier post in this forum about a year ago). At least they did do two drinks-trolley runs, which were much appreciated. If they'd just pick up their game a bit on inflight meals, these annual trips of mine via Amsterdam to the Baltics would be close to perfect. I remember some years ago being served on a KLM AMS-IAD flight a delightful platter of meatballs and mash - please reinstate that! | 8 |
Turkish Airlines | Washington to Baku and Istanbul to Washington. Turkish Airlines has replaced the A330-300 on the IAD-IST route with the Boeing 787-9 that is new with slightly more comfortable seats in economy and easy to use and extensive entertainment system. Service was excellent with a wonderful meal service. The flight to GYD was on an A321 which had the same inflight entertainment as the 787. Service was good on that flight, dinner was served. The return flight to IAD was excellent. The only complaint I have is the measly 10 MB free WiFi which is given to Miles & Smiles members in economy that should at least be increased. | 9 |
Grupo AirFrance-KLM | Washington to Bamako via Paris CDG. Our flight from Paris to Bamako was delayed for at least 2 hours but the worst thing was Air France listed that the flight would leave at 1300 but by 1300 they hadn't started boarding. By the time we boarded, our plane was in the cargo strip and that's where we boarded. The plane did not leave until around 1430. No explanation, no updates of departure time. A similar thing happened on my way back, flight from Paris to DC was delayed for about 2 hours, we were notified early that new departure was 1500. But boarding started around 1500, we did not depart until 1600, again no updates. The delays are too frequent with Air France and the lack of accurate updates does not help. I will think twice next time I am flying to West Africa which is unfortunate because Air France has the more direct routes to this region. | 4 |
SAS | Washington to Copenhagen. After reading some negative reviews we were pleasantly surprised. Flight and connection was on time. Plane was clean. Seats in economy not too roomy or comfy but about the same as other airlines we have used. Seat bottom pitches forward a bit. Food was pretty good nice and hot for airline food. Headphone/earbuds hurt a lot so bring your own. Good movie selection but the screens were somewhat scratchy and diff to view. On board entertainment system had a few glitches overall. Staff were adequate and professional but not warm/friendly. Good value and experience overall. | 8 |
SAS | Washington to Copenhagen. Exorbitant fees: will not fly SAS again. Fee for change of return date: $300, plus pricing policy that made it more expensive for me to change the return date than to buy a new return ticked with the same airline (SAS), on the same distance and the same date. Total cost given by SAS for changing the return date for this transatlantic flight: $800. I ended up buying a one-way ticket with a different airline rather than changing my return date with SAS. On the inbound flight, the extra luggage fee for this transatlantic flight was $120 per item, additional $120 for overweight on the same item: Total $240 for each overweight additional item. I have not paid fees remotely as high as this with any other airline. | 1 |
SAS | Washington to Copenhagen. This is the worst airline I have been on since I began flying regularly on long hall flights 13 years ago. You are only allowed one bag, the fees for more are very expensive, there is no free alcohol on the long haul flights and the wine is 9€ which is ridiculous in Europe where a normal bottle of wine costs around 3€. The food was amazingly bad and bland, the staff were in no way friendly and the in flight entertainment system looked like it was made in the 70s. Oh, and the ticket was the most expensive I have paid in about 7 years. I will not fly with SAS again. Take my advice, and follow suit. | 2 |
Grupo IAG | Washington to Dublin. The Boeing 757-200 was the same as US domestic flights and the plane was also very old. I cannot believe I am flying on southwest style airline internationally! Do not fly this airline if you are used larger planes for international flights. | 4 |
Lufthansa | Washington to Frankfurt returning to Chicago in Premium Economy after snagging the seats on sale. Flights were on time, FA's were friendly and attentive, and IFE exceeded expectations. I slept as much as I ever have on international flights. Sure, there is no PE class on connecting flights, and the distances between gates in FRA are quite long, but I did not see these as major issues. The basic product LH offered really worked for me. The fundamental issue was whether the extra cost for PE is worth it. After seeing that the incremental cost above economy was significant, I would say that it is not worth it. Extra leg room, food served on china, and an amenity kit are, in my book, not worth hundreds of dollars. I realize others may see this differently, but I could not justify the extra cost. I was very happy with LH's service in general, however. I would definitely fly LH again. | 8 |
Turkish Airlines | Washington to Istanbul return on Turkish Airlines. The crew was very efficient and helpful, and the bottle of water they give out in economy is a nice touch. The inflight entertainment system is excellent and easy to use. Wifi is offered but for a price in economy which I choose not to avail of. On the return flight the captain paid a visit to the economy section and talked and joked with a number of the passengers. I wish Turkish Airlines would bring back the Turkish food they used to serve in Economy (the menu was the same when I last flew with them in December 2017), and they would stop showing the silly safety videos. First with the magician and now with legos! | 10 |
Turkish Airlines | Washington to Istanbul. Just don’t fly Turkish Airlines or you will receive the worst flying experience, ever. Make sure to check out their reviews online before you buy a ticket from them. Dealing with Turkish Airlines is a nightmare. They have very poor customer service, the employees are very rude, "unfriendly and unprofessional". They seem to have a “no smile†policy. They will not listen to your needs and ignore your complaints. They will not take responsibility or apologize to make up for your losses when they screw up. I do not recommend using Turkish Airlines. I flew with them 25 years ago and had a bad experience back then. I had hoped that they had improved their services since then, but instead it went from bad to worse. | 2 |
Turkish Airlines | Washington to Istanbul. The website didn't work for check in, so I called and it was quick on the phone somebody checked me in, but the wonderful thing happened at the airport as we checked in for the flight we are now waiting for. The man at the ticket counter was wonderful, efficient and very considerate for my old parents, also helping fellow agents. | 10 |
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