Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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Jet2.com | We flew out to Dalaman Turkey on Thursday 4th July returning on Saturday 20th July. Dont choose the back seat in plane as it was so uncomfortable. I am 5'1" and I just could not get comfortable with my neck and head resting against the back of the seat. In future will have to choose another seat or bring a neck pillow with me. Husband is 5'11" and he also said he could not get any comfort resting back of his head too. Blankets too were in short supply as it can get cold in early hours of the morning. We are both 80 years of age. | 3 |
Turkish Airlines | We flew out to Dhaka via Istanbul on 4th December. The flight from LHR to IST was delayed so we ran for our lives to meet our connection to DAC. We made it to the flight but our luggage did not! Our final arrival was to Sylhet and Turkish Airlinea wouldn't send our bags to Sylhet so we had to travel to Dhaka a day later to get our bags with a taxi.We submitted our claim for urgent expenses and the taxi to collect our luggage from Dhaka 7weeks ago and we still not been reimbursed in full for our expenses in accordance with the Montreal Convention therefore will be submitting a court claim. | 1 |
Iberia | We flew out with Iberia on Good Friday Heathrow to Madrid. Flight left 20 mins late but we still arrived ahead of schedule. We had a choice of movies to watch on the back of the seat which we were ridiculously delighted with as hadn't had that as an option for many years. We flew back with Ib Express which was a smaller budget plane but still left on time. You could select and watch movie on your phone but it was too quiet even with phone on max volume. I booked early so for just over £300 return for 3 of us during school holidays Iberia offered great value for money with a better free hand luggage allowance than easy jet. It looks like from the reviews if things go wrong, Iberia is hell to deal with but if you are lucky like us and things go right they can be a great option. | 4 |
Jet2.com | We flew outbound to Corfu from Birmingham with Jet2 on 15th October, returning on 29th. Convenient for us as living close by we were able to take advantage of 'twilight' check in for hold bags the evening before departure. This allowed us to go direct to security on the morning of departure. Outbound was slightly delayed due to ATC slot, but we landed on time in Corfu with seats and service good for relatively short haul. Our return flight was delayed by an hour for reasons outside the airline's or crew's control, but the Captain kept us well informed. On the flight home the onboard service provided by the cabin crew was probably the best l have experienced from a 'budget' airline, with the cheerful and efficient crew led by an exceptional No1 for whom nothing appeared to be too much trouble. | 5 |
Jet2.com | We flew return from Edinburgh to Prague Nov 2024 for a long weekend and unfortunately a technical fault delayed us slightly on the way out and we got caught in the Edinburgh air traffic control outage on our return. I can only praise the staff at Jet 2 who cheerfully and efficiently helped us get going as soon as possible. Jet 2 also kept us updated throughout our delay and got us home that night. Great airline! | 5 |
Iberia | We flew round trip between Chicago and Madrid in Iberia business. Our experience on both flights was outstanding. Check in was quick and lounges in both cities were excellent with the American Airlines O'Hare lounge being exceptional. Cabin crews on both flights were pleasant and efficient. Iberia's business class seat is comfortable although the aisle seats lack privacy and are subject to bumping by folks passing by. We selected a pair of "honeymoon" seats to avoid those issues. Iberia offered frequent beverage service that included good wines. Only their coffee was lacking (I wondered if they use robusta rather than arabica coffee) Our main meals were some of the best we have ever had in business class. My grilled bream was one of the best fish meals that I have ever enjoyed and equaled fish I ate at quality Spanish restaurants. I've included a picture of my fish entree and the appetizer service which could be a meal by itself. Even the arrival procedures in both cities went quickly and smoothly. We plan on flying Iberia again on an upcoming European trip and appreciate the effort they are making to provide a top notch business class product. | 10 |
SAS | We flew round trip coach from San Francisco to Copenhagen and bought our tickets 7 months in advance for $1,450 each. There were 12 of us flying under 3 separate reservations. Customer service over the phone was marginal depending on who you got, sometimes they were friendly, other times either too busy to care or rude. Check in was fast, friendly and efficient. Mechanical issues prevented us from boarding the plane and we were four hours delayed from departure. There was a mild apology given by the captain but not any discounts nor free drinks on the flight. Our plane seemed dated but was clean. Individual entertainment systems on the back of each seat are the worst I’ve experienced. Only a third of the published opportunities worked and the movies are on a loop with no pause nor start. Audio was terrible. Food quality was far less than average. The flight was smooth and we arrived at our destination safely. Return: Pre-flight online check-in was easier for our group. At the Copenhagen terminal once inside, it was not easy to understand what line to enter to begin your process as their signage could be improved. Boarding was efficient and on time. This plane appeared to be even older than the first one. I believe it was an Airbus A340? Entertainment systems and screen illumination were even worse than our first flight! Food was awful. But on the other side the service was good (if that even helps). A very long flight of almost 11 hours, all during daylight. I was not satisfied with our experience and I thought it was poor value. | 2 |
SAS | We flew sas Dublin ,IE to Stockholm on Dec 17 and return from luleo , Sweden to Stockholm and connecting to Dublin on Dec 23,2024. Contrary to most reviews here we had a fair experience with flight punctuality , comfort , flight announcements and inflight food and beverages.Special shout out to Maria on lulea airport who helped to swiftly sorting out checkin issues for our 10 year old daughter.. cannot ask for more .. travelling again soon .. thank you | 5 |
Wizz Air | We flew the first leg with EastJet (who are 1st class compared to Wizz!) As others have commented their hand luggage size is ridiculous and half the size of the standard UK one. Also as others have pointed out it would seem they are only interested in charging those with ridged suitcase style bags that would poke out of the top (I think the measurements were 40x40x40cm). I had a backpack on that was bigger than the size tester but was beckoned on through and not charged. One of the first of our party to get charged paid cash and was charged more than those paying by card etc. The staff were thoroughly miserable and who can blame them when they are forced to charge 80% of passengers who can fly out of the UK with a certain size back but not back? I don't think I have ever heard so much shouting and swearing and quite frankly I don't blame them at all. Then we got on the plane and there was no surprise to find that I couldn't even get my legs in without having my knees on the top of the seat in front. Being 6'3" I'm used to uncomfortable travelling but this was just awful. | 1 |
Lufthansa | We flew to Cape Town with Lufthansa and this was a trip we saved for a long time - our bucket list trip - and it was ruined because lufthansa lost our luggage the whole time we were there. We received it on our last night there. The worst part of it all is they did not let us know anything. For example, where it was, when we would get it. They wouldn't answer our calls. Our hotel called so many times and they would give the same answer about not knowing when it is or when we would be getting it. We had to cancel pre booked tours as well as dinner plans for two nights in order to go shopping for the rest of our trip (we already spent money shopping beforehand for all the things we needed for our trip) We had 2 more weeks of travelling after Cape Town and no idea when we would be getting our luggage. So each night we would go shopping for one outfit for the next day which ruined our evening and wasted so much of our time. Our luggage appeared at our hotel on our last night without an explanation or an apology. We have been trying to get a hold of them for 3 weeks now and no response from them regarding our compensation. We still haven't received an apology until this day. I have never experienced such terrible customer service and lack of professionalism in my life before. I am writing this review to warn others of our experience because we will never book with them again, nor will my family and friends. Extremely disappointed, upset, frustrated and everything in between. Save yourself the trouble. | 1 |
Ryanair | We flew to Copenhagen on the 30th nov, flight out was very good with the flight attendants being very good and attentative to our needs, coming home was not so good with one of the female attendants looking like she was ill with cold or flu,didn't stop cuffing her nose not a tissue in sight then touching peoples food (glad i had eaten before boarding), but asked for a bottle of wine and got asked if i wanted a plastic cup with that ( no i'l drink it out of the bottle thanks) This time of the year flights weren't that cheap so feel could have been a lot better. | 3 |
EasyJet | We flew to Fuerteventura and back from Bristol last week. My husband forgot to print off the boarding pass until the last minute so our seats were not ideal especially on the return! Right at the back of the plane by the loo. However allocated seating is still a vast improvement on the horrible scrum you got before. We got to the airport on our return quite early and consequently were near the front of the queue. It was all quite friendly until a 'lady' who had booked speedy boarding turned up. She started shouting that they were all in the wrong queue. We checked in at the normal queue sailed past her and relaxed on the terrace for quite a while. On our return we got our bags first. Moral of the story there is absolutely no point in paying extra for speedy boarding! | 8 |
EasyJet | We flew to Gran Canaria and bought inflight bistro vouchers. There was no hot food available on either flight. I asked for a refund via the long winded customer service Team (who are totally useless) to be told I was not entitled to any refund! We had no food to feed our daughter for the whole flight. Not only that they made us sit on the runway for nearly two hours. EasyJet are thieves who take money from innocent people. | 1 |
Vueling | We flew to Granada on Vueling. I have heard some bad things about them, however, the flight was decent. The seats were the European standard, and did not recline. However, on a longer flight, this could be an annoyance. I did not get any food, however, my friend got a sandwich for about 10 euros with a sandwich and a drink. It looked okay, but for the price, it was not served with care, as well as the look being shoddy. Overall, the boarding process was messy, the flight was okay, and the seats were good for a short hop. I woukd reccomend Vueling on a short hop, and on a longer flight, not so much. | 6 |
Pegasus Airlines | We flew to Istanbul from Stansted in late Feb 25.Despite all the bad reviews we found the airline to be extremely satisfying.We paid a very fair price, the flight was on time both outbound and inbound.Baggage was delivered with no delays.Snack and food on board is super expensive but you can bring your own if you want to.The planes are A321 and they both looked to be new and well maintained to me.Cannot complain and will use again if I have to travel to Turkey again. | 5 |
Pegasus Airlines | We flew to Istanbul. Online check-in and boarding smooth. The flight however was terrible. On most night flights they serve drinks and food and dim the lights so passengers can rest. Not on Pegasus! They kept the lights on the whole flight and the crew kept going up and down the aisle selling products! The return was the same story! | 1 |
EasyJet | We flew to Italy for a skiing trip in February this year. We paid around £240 extra in baggage charges to take 2 snowboard bags and a holdall. One of the snowboard bags and the snowboard in it were brand new for this trip. When we returned home to Gatwick the brand new bag had a large tear in it where it had obviously been thrown or dragged across the ground. The bag was ruined and the snowboard inside damaged. I put in the claim with Easyjet the next day (20th Feb). Their claim website states that baggage claims will be dealt with in 10 working days. It is now the 18th of March and all we have had is an email saying that they are looking into it. My claim included photos of all the damage taken at the airport with the baggage belt in the background, close-ups of the baggage tag and receipts showing what we had paid for the bag and snowboard. I have never tried to claim anything back off any airline for baggage damage or loss in the past and I accept that accidents do happen but, when they do, the airline should do the right thing and reimburse for the damage. That is only right given how much extra they now charge for you to take any luggage in the hold. Really, really disappointed with Easyjet as we have flown with them dozens of times over the last 2 decades and never had any major problems.Update.Around the 24th March Easyjet contacted me to ask if I could find out how much it would cost to repair the snowboard. I sent some photos to the nearest repair shop and the proprietor stated that he thought he could repair the snowboard edge as part of a normal snowboard service. With this information I contacted Easyjet to advise them that I was happy to drop the claim for the snowboard damage but I still expected to be fully compensated for the ripped and irreparable bag. Since then I have heard nothing. It has now been 6 weeks since they damaged the snowboard and bag and it would appear that I am no closer to resolution of this claim. I am absolutely disgusted by Easyjets incredibly low standard of customer service. | 1 |
Norwegian | We flew to London from JFK for our honeymoon in October 2016 and had a wonderful experience on Norwegian's flight. The plane felt very new and our seats were quite spacious for an economy flight. The flight attendants were very friendly and attentive to our needs. Coffee/tea, wine, snacks, and a meal were provided on the flight. We have no complaints and I would fly with them again. | 10 |
Jet2.com | We flew to Madeira and back from Manchester airport. Check in experience at both departures was excellent and there were plenty of staff around. Both flights were good with friendly staff on the plane. | 5 |
Wizz Air | We flew to Madeira on 9 September our flight was delayed more than 90 minutes, now we are returning and our flight is delayed just short of 4 hours. The airline compensates you with a whole €4 for food and drinks, you cannot even buy a sandwich with that amount of money. Absolutely disgusting we now sit 7 hours in the airport waiting for our flight. Disgusting and not even a message on our app or email with regards to the delay. If I could give a minus rating I would. When we land in London how do we get transport it is going to cost us £150 to get a taxi from the airport to home. But not a word from the airline. | 1 |
Iberia | We flew to Madrid for a long weekend and got a good price for business class, so treated ourselves. The London-Madrid flight was only half full in business class, however the purser and steward serving us seemed rushed and very disinterested - no smiles or pleasantries! Lunch was ok and nice sparkling wine. On the return, we got a long haul A340 that was really tired and not very clean. There was a full business class this time and the service provided by the 3 stewardesses was again mediocre! 2 Iberia crews we encountered just seem unhappy and not willing to interact with customers. | 2 |
EasyJet | We flew to Milan with easy jet had one small case as hand luggage wouldn't let us through with it charged us £40 to put it into the hold. Never seen as many large cases going through we took it on the plane with us and put it in the above locker. They are a joke. Will never fly again with them. Came back jet2. Asked if we wanted to put our small case into the hold no charge. We took it on the plane no bother, jet2 are fantastic | 1 |
Ryanair | We flew to Nice last Saturday as part of a package. Considering there was a strike at Marseille air traffic control that day Ryanair got us there with only just over 2 hour delay. Before travelling I wanted to add seats and had a couple of questions. As I couldn't get through to my travel provider did the online chat with Ryanair and they were so helpful, easy to make contact with, added and picked seats directly. The plane coming home especially was very modern, both ways plane very clean. Moving forward I would book directly with the airline and pay extra for the extra legroom seats. We've flown with numerous airlines over the years and would definitely consider Ryanair in the future. | 4 |
Ryanair | We flew to Paris from Alicante, Spain. The flight was 2h delayed! No information was provided on the company's website, according to the data on the internet, the flight was supposed to depart on time. I was trying to reach the customer support service and call them, but no one picked up the phone! At the airport, there was no one at the Rayanair desk to help it just was empty. When we eventually got onboard, the pilot announced that the reason for the delay was that they simply did not have a plain for the flight and they waited for it to arrive from somewhere else! Moreover, when we got onboard the seats were dirty because they did not have enough time to clean them after the previous flight. On top of that, our return flight was also delayed. So unprofessional! HORRIBLE, HORRIBLE EXPERIENCE, WILL NEVER CHOOSE RAYANAIR!!! | 1 |
Vueling | We flew to Rome on the 13/7 with a return on15/7. On the 14/7 Vueling emailed cancelling the flight offering an alternative on the 19/7 to Barcelona then on to the UK on the 20/7. This was unsuitable. We booked alternative flights for 3 people on the 15/7 with Air Tunis for £913.62. Vueling stated that we could open a claim on their customer services on ref. NFKITM. This was not recognised. Unable to speak to customer service as they do not answer the phone. Register letters to uk addresses are returned unanswered. This is appalling service. One star is too high. | 1 |
Jet2.com | We flew to Skiathos on the 29th September on LS1351 - 15:20 The crew were excellent, especially the cabin crew manager. This was a trip for my Wife's 60th birthday, he made everyone aware on the flight it was her special birthday and everyone gave her a cheer and round of applause and went the extra mile to make it a great start to her trip. | 5 |
Jet2.com | We flew to Tenerife on 1/12/24 8am.Emily was a fabulous hostess Making herself known to us and if we needed any help she was there to assist especially with 2 young children in tow! She helped with our cases when we arrive on the plane and helped us down the steps when we arrived in Tenerife. She deserves Recognition for her friendliness and warm welcome. | 5 |
Jet2.com | We flew to Tenerife with jet2 in March as always the service was second to none, flights left on time staff are friendly and helpful and very professional, jet 2 are my first choice every time when going on holiday | 5 |
EasyJet | We flew to Turkey this year. We paid £400 each (3 of us). We were delayed at Liverpool for 2 hours and I couldn't believe for the price there was no inflight entertainment or inflight meal. They say you get what you pay for but I'm sorry this was a rip off! The seats were uncomfortable and squashed and staff were unhelpful and rude. On return we only had Turkish lira to which we were told they only accept euro or sterling so we couldn't buy a drink on the plane. We were offered tap water. This was the first and last time we fly with easyjet! | 1 |
Air Europa | We flew to and from Havana and we're never going to repeat this experience! The seats were worn small and cramped and our legs hit the seat in front for 9 hours! No food except a snack while the rest was meant to be bought. On the return flight we were given the emergency exit seats except that before boarding the hostess called us and told us that those seats they were already taken and she would give us 3 row seats in business class. Well there was no business class and we had the most uncomfortable journey back I ever experienced. | 1 |
Ryanair | We flew to majorca party of 4, the check in girl was very nice and helpful but did not check 1 COVID document, then we went to their security!!!! We had gone through this process 5 weeks ago with easyJet and it was so easy, don't know what happened as I've never met so many vile rude staff, speaking to people in a disgusting manner treating personal belongings and medication with no respect. Heart pills are not cocaine! After being herded through we got on the plane, thank goodness we has cleaning wipes it was filthy very obvious stains and marks on the tray table. Coming back filthy plane but organised ground crew. Will avoid. | 1 |
Pegasus Airlines | We flew via Istanbul to North Cyprus on 24 March 2012 returning a week later. The aircraft on both legs of the journey were immaculate seating was good and the service professional and efficient. I will be travelling with this airline again. | 9 |
Grupo IAG | We flew with Aer Lingus from Dublin to Orlando on 22nd October. We requested a seat near the toilets for our daughter who is wheelchair bound and cannot stand, and we ended up 4 rows away which is a big distance to carry her along the isle. This happened because the plane was changed at the last minute. I would hope we are near the toilets on the way home. I would like to commend a flight attendant who took over the situation and tried to get us moved closer but to no avail. She assured us there was a wheelchair onboard to take our daughter to the toilet and that she would gladly assist us. This set our minds at ease and I would like to thank her very much for her help in the situation. My overall rating is because we did not get the proper seats on check in. | 3 |
Grupo IAG | We flew with BA in July. The flight was delayed and it took 6 months, numerous attempts by us to seek compensation and their lies and attempts to thwart us almost led to legal action. An email from January 2025 to the Director has yet to even be acknowledged. Dreading having to fly with them again | 1 |
Grupo IAG | We flew with BA on their first flight from LGW to Bangkok! Our experience was excellent it reminded us of 30 years ago when BA was one of the top airlines to fly with and always made you feel special!There was free cookies and flags before take off and tote bags with greetings on arrival, small gifts but made you feel valued as a customer.The staff were excellent with 5 star customer service, Ronan worked on our section he was friendly, helpful, professional and nothing was to much trouble for him so helpful.Well done BA please keep it up ! | 5 |
EasyJet | We flew with EasyJet to Hurghada, Egypt for a holiday on 10/12/24. The Return flight we booked was EZY6424 for the 16/12/24. However we received a message almost immediately saying we could no longer check onto this return flight and had to choose an alternative. But no alternative came up - the button was 'dead'. (Another couple we were going with had the same message.) However the day before we left, the button suddenly became 'live' and we could then choose another return flight - the only one offered was 3 hours later, 20.15 - EZY8747 on the 16/12/24. Less convenient as landed in the middle of the night.As this was so `close to the holiday, we checked onto that return flight and printed the return boarding passes. HOWEVER - the other couple were at the same time suddenly able to check onto the original return flight 3 hours earlier and printed their boarding passes.We departed OK and had the holiday.At the end of the holiday the other couple took a separate taxi to the airport (as they were 3 hours earlier!). They then sent us photos showing their plane half empty! We could have easily got on it. We got our later taxi and left the hotel for the 20.15 plane. This later flight was delayed another 2 hours! We landed UK time 0220 which meant we got home after a dreadful 12hr plus door-to-door journey - all for no reason.We applied for compensation from EasyJet but their system of claiming compensation is extremely limited and there isn't anywhere that you can go into the sort of explanation that I have here. We were refused compensation for either the initial 'bumping' which turned out to be entirely unnecessary anyway - or the for the 2 hour delay to the alternative flight we had been forced to check onto. No compensation due as it must be 3 hrs delay apparently.And there is no system of appeal on the EasyJet website so if you want to challenge the result – you can't. | 1 |
EasyJet | We flew with EasyJet to Madeira from Gatwick and our expectations of service were totally exceeded by our experience. Everything from start to finish went well.The on board staff were so helpful and friendly. One male flight attendant even helped a crying baby by joking with him. Thanks !! | 5 |
EasyJet | We flew with Easyjet for a day trip to Paris from Luton on 10th October. The flight there was fine, despite a 30 minute delay.The journey back was more troublesome, Luton airport car park set on fire meaning we were unable to land, so we were diverted to Stansted. We were all really concerned, however Easyjet did an incredible job. We were all given free taxis to Luton (over an hour away) within 30 minutes of getting into the terminal.The fact they handled it so effectively and efficiently was so amazing, in a very stressful scenario! Given I've heard from other people, who were diverted to Manchester with another budget airline, were left to find their own way back to Luton, Easyjet did a great job and deserve the recognition for doing so! | 5 |
Eurowings | We flew with Eurowings from Frankfurt to Calgary for the first time. Normally we flew with Air Canada. They no longer fly this route. I have to say we were pleasantly surprised at how friendly and young the team on board were. I have to praise them highly, because we hadn't experienced such friendliness on an aeroplane for a long time. Very friendly, very courteous, good humour on board, always a smile on their lips. The food was very tasty. It really was a well-rounded package, yes, we also had to wait longer and were delayed. But I don't want to complain about that, because the friendliness of the crew on board made up for everything. Positive experiences are just as helpful.🤗 | 4 |
Iberia | We flew with Iberia in August (Mexico-Madrid-Dublin). We were stranded for over 24 hours in Madrid because Iberia cancelled our flight and only offered us an alternative the next day. We had a number of out-of-pocket expenses as well as having to take extra time off work. Firstly it was very difficult to get in touch in Iberia. Every time we tried to contact them by phone we were cut off. We were unable to access anyone via the web using the online forms, as they were restricting us from entering information. We tried to go to one of the Iberia counters at one of the airports and they were closed. We sent numerous messages through Messenger on Facebook that were unanswered. Only when we tagged Iberia on a public post on Facebook did they start to answer a message. Even then we were given the run around. Firstly we were fobbed off to BA, who subsequently wrote back and said it was Iberia's responsibility to deal with a particular issue. Iberia advised we could contact Serviberia. When we accessed it, it said 'sorry this page has flown'. Eventually someone in Iberia gave us a correct link we could use to contact Serviberia. The response through Serviberia to our complaint was very disappointing to say the least. It seemed to be just some template letter with a few standard phases and an opt out clause that allowed Iberia not to help us. We just hope that no one else has to go through what we had to endure. We’re hopeful the airline industry is recovering which will give customers a better choice of who they can travel with. | 1 |
Jet2.com | We flew with Jet2 from BHX to Rhodes on the evening of Monday 16 Sept 2024. There was a delay, caused by inadequacies with Birmingham Airport, I hasten to add, NOT the fault of Jet2.My wife and I were seated on Row 1, right at the front, the third seat was occupied by a lone traveller (Phil, yes you if you're reading!), a nice guy. Apparently he'll be with us on the return flight too which is good.Anyway, I digress, let's get to the point and leave a review....Absolutely top notch cabin crew and flight deck. All fine representatives of Jet2. I'll talk you through it.Louise : lovely, felt like old friends meeting up again. Louise is warm, engaging, funny, professional. Everything you could want. Hope we have the pleasure of her company again at some point. There's more than that though, Louise cares.Apparently Jet2 trainees were hoping for a positive email from the company the next day as to whether their hard work has been successful. There was one such person on Cabin crew duty. It was lovely to see that Louise genuinely cared for, and looked after AliciaAlicia: We sincerely hope that Jet2 sent Alicia the news that she wants so much. Alicia would be everybody's favourite daughter. A beaming smile always on display and a really joyous disposition. You cannot do anything other than warm to her and wish her well.Jenny and Hannah were the other Cabin Crew members. We were on the wrong end of the plane to have much interaction with them, but when we did it was all good.Hope Jet2 treat their staff well, because THIS CREW are deserving. | 5 |
Jet2.com | We flew with Jet2.com when they first launched and could get a flight to Malaga for £8.00 pp return. Obviously prices have increased but the customer service has also increased. It's a brilliant airline | 5 |
Grupo AirFrance-KLM | We flew with KLM from Oslo to Amsterdam and back. The aircrafts were modern, the staff friendly, and I appreciated the little snack they served. Unfortunately we had to wait over an hour in line at the security checkpoint. Of the six control stations only two were opened, and things went very slow. | 4 |
Lufthansa | We flew with Lufthansa London to Buenos Aires and the flight was fine, but the return flight was delayed 24 hours, so we put in a claim for the hotel and other expenses we incurred because of the delay.UK and European Law is completely clear that the airline has a duty of care and must cover such costs whatever the cause, but Lufthansa initially refused the claim and, when we persisted, refused to even answer our emails.We then heard about SOEP (SÖP) arbitration service and submitted a claim in English through their web site. Lufthansa then accepted our claim in full and have now paid up.This is the second time this has happened. We had the same problem when the Iceland volcano erupted and it was only after someone else sued Lufthansa in a European court that they paid up.I like travelling with Lufthansa, but the terrible, and actually illegal way they treat their customers is dreadful. You get no communication or help when you are abroad and no refund of expenses on your return. We should not need to use an arbitration service, or courts to make Lufthansa fulfil its legal responsibilites. This makes us unlikely to use them again. | 1 |
Lufthansa | We flew with Lufthansa from Amsterdam to Munich and from Munich to Bangkok. Never before I had so little leg space on intercontinental flights. Not very convenient. The food quality was poor and some of the staff was unfriendly, even a bit impolite, gave the impression to be agitated.Bad Lufthansa experience compared to Swiss Air we used in the way back. | 2 |
Lufthansa | We flew with Lufthansa from London Heathrow to Munich on the 25th October 2024 and connecting flight to New Delhi. The flight was delayed for 5 hours. I am 75 years old and I stood in a queue for nearly 3 hours,it was chaos. We tried to claim compensation for the delay but up to date we are still waiting. Numerous emails and we keep getting replies that we don't qualify. Some passengers travelling the same flight have received their compensation. Worst airline I have travelled with. | 1 |
Lufthansa | We flew with Lufthansa on our Honeymoon in Sep 2022. Outbound flights were ran by 'Singapore Airlines' which were great.On our flight back from Bali, both our suitcases were not loaded onto our flight and we had to wait 3-4 days for each suitcase to arrive back.We were advised to complete a form with our feedback reference number and to email it over to their customer service email. After various chaser emails, i have reiceved no response and we are still not closer to recieving any resolution/ compensation.After speaking to their 'live-chat' support, they advised they have no time-frame on resolutions and 'it'll be resolved when it is resolved'. Mad to think that an airline like Lufthansa cannot get the basics right in managing missing suitcases with the reasonable compensation. | 1 |
Norwegian | We flew with Norwegian from Gatwick to Tenerife. It was on time taking off however I found the service and staff very lack lustre bored and totally missing for the whole flight. Pressed call button to ask for water eventually a bored looking attendant turned up no smile or can I help you - just said 1.50. Nobody to say goodbye when you disembarked the whole crew looked absolutely fed up. What a miserable airline. Would I use again not by choice. | 4 |
Pegasus Airlines | We flew with Pegasus Airlines from Manchester to Dalaman return. We booked the flights through Travel Republic as a package holiday and were due to fly with Onur Air but the flights were changed and we had to fly with Pegasus, whom I had never heard of before. I read the reviews of this airline and was a little concerned and the airline scored 2/10. I should not have worried. The flight going out to Dalaman was slightly late but nothing to give us any concern. The return flight left on time so we had no waiting about either on the plane or in the airport. The seats were more spacious than other aircraft I have been on. I am a tall person and always feel hemmed in if I don't choose extra leg room seats. On this occasion because we were on a package tour we hadn't been able to book extra leg room seats but the seats we were allocated anyway were roomy and very comfortable and I was pleased with them as I thought I would be squashed in! The cabin crew were very pleasant and efficient. There was plenty of choice in food and drinks and the refreshments were well stocked. The safety routine was given by video by child actors who were very amusing but it made you sit up and take notice as it was a very different way of getting the message across and I think the airline should be commended for it. The flight track was shown on the drop down screens and remained up through the whole flight which was interesting and actually relieved the boredom of flying somewhat. It's good when you can see what progress the plane is making! The Captain and crew were Turkish and it was hard to hear what the Captain was saying some times although he did speak in Turkish and English. All in all I have no qualms about flying with Pegasus Airlines again and both flights were comfortable and stress free. | 9 |
Ryanair | We flew with RyanAir to France recently and to be honest we couldn't fault them at all. Play by the rules and you won't get burnt and you will not get stung for anything untoward.We scoured their terms and conditions and even bought smaller cabin baggage to ensure we were within the tolerances. However, a number of other passengers had the standard cabin baggage which was either allowed through or put as FOC hold baggage. Not too sure whether this was a one off or Ryans' have slightly relaxed their policy.We did pay extra for reserved seating and we were pleased we did, the plane both ways was near to capacity.Even the coffee and tea on-board was quite drinkable and leg room was, in our opinion better than that offered by other low cost airlines. Our intention is to buy a property in France and we will certainly encourage our guests to use RyanAir as their preferred mode of transport.Play by the rules and enjoy the ride | 5 |
Ryanair | We flew with Ryanair on the 8th March 2024 and returned on the 11th March for a brief trip. Despite hearing numerous negative reviews and warnings beforehand, I can sincerely say that our group of six encountered no issues with this flight. Contrary to many claims, our bags were not measured or charged for, and the cabin crew were exceptionally helpful and polite both during departure and arrival. | 5 |
SAS | We flew with SAS form IAD to CPH in December and January. we where shocked that, on a 8h transatlantic flight you're offered one cold drink (yes one) like water or so. I expected this from WAW air or Norwegian, Ryanair or Spirit, but not from a legacy carrier. | 1 |
Turkish Airlines | We flew with Turkish Airlines for the first time, with a connecting flight from Dubai to Turkey and then to Prague. Our first flight was delayed, so the second flight departed without us. The airline automatically rebooked us on the next available flight within 24 hours. We requested a hotel, but as Asians, we needed a visa to go out for us to claim the free hotel stay. The customer service assured us that the visa expenses would be refunded if we kept the receipt and sent an email later.After five days, we had a return flight to Dubai with a layover in Turkey from Paris. Once again, our flight was delayed for four hours to ensure we would make it back to Dubai on time for work. Consequently, we rescheduled our flight to the next available one from our original schedule. Upon reaching Dubai Airport, our luggage was also delayed, and we were informed that it would be delivered to us after one or two days.We paid a visa fee of $40 for both me and my husband. When I followed up on the refund, they only provided us with 21 euros in traveler's checks for our next flight with Turkish Airlines. | 1 |
Turkish Airlines | We flew with Turkish Airlines from DXB to Madrid. It was the worst overall travel experience. We were delayed 3 hours, This delay not only disrupted our travel plans but also caused us to miss important connecting flight and commitments upon arrival at our final destination of Madrid. Throughout the duration of the delay, there was a distinct lack of communication from the airline regarding the reasons behind the delay and the expected departure time. Passengers were left uninformed and anxious when most if not all had connecting flights. There was no clear information provided by staff. Additionally, when passengers inquired about the status of the flight at airport and on the flight, the staff exhibited lack of professionalism by saying nothing, and lack of concern for our well-being. Also once boarded, at no point did captain or cabin crew make an announcement apologising for the long delay and advise what to do when we all landed in Istanbul for our connecting flights. Upon arrival to Istanbul, again there was a distinct lack of communication or compassion from the airline staff informing the procedure to passengers on what to do and where to go within the airport to reschedule our failed connection flights. Everyone was left in a panic. Staff at Istanbul were unhelpful. Eventually when we all arrived at a desk to reschedule the missed connection flight, new tickets were issued, and we had to sprint as fast as we could through the airport to the gate for boarding. It was all a mad rush! While checking in for the return flight, we were flabbergasted when Turkish Airlines website advised our flight had changed, did we want to cancel or rebook. We called Turkish Airlines in Madrid several times, nobody answered, we sent several WhatsApp messages through the Smart App, and it wasn't surprising that Turkish Airlines never once replied to any of our messages. From Madrid Airport to when we landed in Istanbul we had literally to scramble and run so fast from one end of the airport to the other end to make the boarding. The onboard food services were inadequate. This lack of attention to the quality of onboard services further contributed to a negative overall travel experience. | 1 |
Turkish Airlines | We flew with Turkish airlines and got "miles" from it, which we thought was a great idea, but when tried to get our miles points redeemed; it worked only for one of us. One was able to convert these miles points into gift cards with the shop&miles program and I got the following message:"We are working on the activation process for shop&miles and transactions cannot be processed", despite my friend being able to make use of this multiple times without problems. As a matter of fact we sent our information to get our account or "points" activated together at the same time.When I then put that to their attention I get this response"Like we mentioned in your previous feedbacks, we are currently working on the activation process for shop and miles membership. During this period, transactions cannot be processed etc."I would have believed them if it wasn't because it was working perfectly for my friend. I addressed this issue to them and they just replied with the same automated response. | 1 |
Vueling | We flew with Veuling from Birmingham to Paris return trip. Had to wait in a long queue as you are forced to check in at the airport, online check unavailable for some EU citizens. Vueling staff at the Paris Orly airport were very rude and made us feel very uncomfortable when checking the passports. Flight was delayed on top of that! | 1 |
Vueling | We flew with Vueling for the first time recently from Cardiff to Alicante. We were happy with our experience both ways. The flights left and arrived on time the planes were clean the crews were pleasant and the seats were a bit bigger than average (eg Thomson Thomas Cook Easyjet). We never purchase any food or drink on any flights - we always buy water at the airport and eat either before or after the flight so can't comment on the service or the prices. The only criticism I have is the speed at which the announcements are made both at the airport and on board. The people making them talk so fast that they don't finish one word before saying the next word. | 9 |
Wizz Air | We flew with Wizz Air today, I had my daughter and disabled elderly father with me who has Alzheimer’s and uses a wheelchair as can only walk a few steps. From booking to landing I had regular updates through the App, the cabin crew were extremely helpful and kind, especially with my father when he became a bit worried and near by lady who was very scared of flying, they made what were very difficult circumstances for me pleasant. Yes they are low budget eg no film, radio, meal however they are a very cost effective airline, I will definitely fly with them again and recommend them highly based on my experience. | 10 |
Turkish Airlines | We flew with a family of (5) from SEA-IST-LHR (RT) in business class. The food and beverage service was tiny portions. The crew couldn’t communicate clearly and after serving the food and beverages did not came back to ask for water, tea or coffee. The 11 hr flight from SEA-IST was boring. The internet service was slow. We had a 10 hr layover on our return flight from LHR-SEA and when asked to use their business suite in IST we were told that thy only give room suites if the lay over is less than 9 hrs. | 4 |
Grupo AirFrance-KLM | We flew with air France from Newcastle to Madrid and the service was appalling. They deliberately don't allow check in on the app so that you are forced to check in your hand luggage at the airport, even though there is space on the plane for it. One of our cases was inevitably damaged and now unusable. Had we known they would be checked in we would have locked and protected them to reduce any risk. The staff in Madrid simply didn't care. Will update review if resolved. | 1 |
Iberia | We flew with from Madrid to San Jose and from Miami to Madrid this month and were very disappointed by the service the comfort and the general attitude of the staff. Travelling with my husband we asked at check in to be sat together we were assured we were sat next to each other. We did not check at the time but found out that we were in opposite side of the plane. The plane is far from being great only a few screens depending on where you are sat you can hardly see the screen. The air hostesses are very unfriendly and not helpful. They hardly speak any English. Very bad experience I usually don't put much importance on the airline we fly with but would avoid Iberia by all mean from now on. Also lost the luggage on the way to San Jose got them 2 days later luckily. | 1 |
Ryanair | We flew with ryanair on 05/07 and 15/07 and we took out an insurance with xcover. We had an ipad which was lost/stolen on the flight on 15/07. We sent all documents to be able to process the claim. They keep emailing asking for the same documents that we have already sent several times. It has been 6 weeks and we are still not getting anywhere. It seems they are trying to avoid the claim. Claim Reference: 74L9N-MMGRT-INS | 1 |
Ryanair | We flew with ryanair to portugal in April, got a great price and realised it was no frills. Prices on board were quite expensive but aren't they always? Staff very polite and efficient, boarding went great, bit on the slow side on inbound flight but not a problem. Overall very satisfied. | 5 |
EasyJet | We flew with the family from vacation. Departure should be at 23.10. Check-in for the flight began at 22.10. Departure was postponed for 1 hour. As a result, about 1 am the flight was canceled. The pilots could not fly. No one explained how we could fly away. We settled in a hotel at about 4 am. Then another hour and a half, my son and daughter-in-law on the phone figured out how we could fly away. | 1 |
SAS | We flied from Stockholm to Oslo by SAS. The aircraft is A320 which is not big. However, we found that the seat was quite comfortable. The crew were quite friendly and provide very good service even though they served only tea and coffee. The flight was good and on time. | 9 |
Ryanair | We flight to Barcelona for a week cruise on wonder of the seas Royal Caribbean cruises. From beginning of booking we had hard time. We booked through lastminute.com (another bad company). About a month after i booked return flight Manchester-barcelona, I got e mail from lastminute.com that my return flight was changed one day earlier, which We were should be still in the ship. I tried to contact Lastminute.com and they said it was ryanair who made the changed, so I contacted ryanair.com and they said i had to contact lastminute.com. so to avoid I was being stressed out about it, I had to re booked new return flight from barcelona-Manchester to the date that i was originally booked and had to paid another £48 , its nothing but still they shouldn't do that. Then on the day we flew, it was 45minutes delay, then the worst thing happened, one of my luggage was missing. It was few of us missing the luggage but their luggage was being delivered to marceille France except our bag! So for the whole cruise we didn't get back our bags, so we had to buy some clothes, because all my daughter clothes was in that bag along with my bags, shoes, etc. I have made claim but nothing until now. What a joke. If its not emergency I will not fly with Ryanair anymore. | 1 |
Turkish Airlines | We flighted from Istanbul to Amsterdam; and we expected to get our stroller by the gate, but they didn't deliver that and the crew started to lie that it is due to Amsterdam rules!!! We asked an airport staff just in front of their crew, she answered that it is because TurkishAirline does not have ground staff and has nothing to do with the airport. Funny enough the lying crew pretended that they didn't hear it.Anyhow, it was total disaster to go through a long line of passport control with a baby. | 1 |
Jet2.com | We fly 3-4 times a year with Jet2, service has got worse, always an excuse for a late take off. Next year will fly with another airline. | 1 |
Jet2.com | We fly Jet2 4 times a year and get assistance. Jet2 could not be better.Just perfect March | 5 |
Jet2.com | We fly Jet2 at least 3 times a year and have always taken off on time. The staff are friendly and efficient. They are not overly strict with cabin bags. | 5 |
Ryanair | We fly Ryan all the time. Always on time.. Always nice flight staff | 5 |
Ryanair | We fly Ryanair regularly and up till now i had a pretty positive attitude towards this budget airline. It is not great service, but they do get you there, and offer competitive prices. Obviously they try to squeeze as much extra money out of you as possible, but so far this was mostly done in a fair and open way. On our last trip however, I found that even though travelling and checking in as a couple, the 'free' check-in system was programmed to intentionally seat us apart - in middle seats, in otherwise empty rows, and then came up with an offer to change seats for an extra fee! It is outrageous corporate practice to intentionally screw your customers first, and then offer to remove the handicap you yourself created for an extra fee!! It would cost Ryanair nothing to seat couples together if plenty of seats are available. Intentionally separating them and allocating middle seats when plenty of empty rows are available is corporate bastardry of the worst kind. Essentially, this is corporate extortion - they designed a system that intentionally offers the worst seats when entire rows are still empty, and intentionally separates people travelling together so that more money can be extorted from them. In my experience this is a new practice, as on all our previous trips we were seated together unless the plane was full. In my view there is a very important difference between the acceptable practice of offering extra services for a fee, as distinct from intentionally blackmailing your customers and then offering to remove the handicap the company itself created for an extra charge. Other budget airlines (like Wizzair) do similar things (charging customers extra for standard size carry-on bags), but Ryanair was acting in a more fair way so far, and so was our preferred choice whenever possible. With this new practice they lost our loyalty and have become a predatory airline that treats its customers unfairly. Fly alternative airlines if you can!! | 1 |
Norwegian | We fly a lot and if we can we always choose Norwegain. Good service, comfortable and new airplanes, good prices and their reward system works! | 5 |
Jet2.com | We fly and holiday with Jet2 when travelling to European countrys, as always great service for our flight to Kos, with great staff, from start to finish of our flight. | 5 |
Grupo AirFrance-KLM | We fly frequently on long haul flights to Brazil and choosing KLM was the biggest regret. The seats are horrible, we paid for an upgrade which wasn’t worth it a single bit. The food on board is tasteless, a block of hard cheese on bread is one of the meals. We paid extra also for our baggage and when we have arrived into Dublin and our luggage is lost. Both of our cases are gone. My wife is pregnant and tried to use another toilet but the staff yelled at her to go to another toilet even thought the line was very long. I’ll never and I repeat never fly on this terrible airline ever again. | 1 |
Ryanair | We fly frequently with Ryanair and have never had a problem. Michael O'Leary transformed the airline industry. Too many people forget this. He looked after his staff through Covid and has bounced back since, way ahead of competitors! We flew from Manchester to Pisa yesterday! Every member of staff was friendly and extremely helpful, from the super efficient baggage check in to all the cabin crew. The flight was delayed because of a security issue on the inbound flight, which was out of their control.People using Ryanair need to read all the updates terms, before booking, and make sure to check in online, if possible!I'm a pensioner and manage to do it! I'm grateful for reasonably priced flights to allow me to continue travelling! Thank you to Ryanair and their lovely staff! | 5 |
Jet2.com | We fly from Birmingham,so Jet2 is the most convenient and so much better than so called budget airlines. | 4 |
Grupo AirFrance-KLM | We fly from CPH to AMS, 3 or 4 times a year, always very serviceminded crew, always helping with kids , making it so much easier to fly.Everything works from buying the tickets to arriving in Schiphol or Cph.Thank you. | 5 |
Jet2.com | We fly from LBA, and always find that Jet2 is well organised, from checking in, security, boarding, the flight itself, and baggage reclaim. The staff are pleasant and helpful. | 5 |
Jet2.com | We fly from Leeds Bradford - always plenty off staff on hand to help - pay a little more than Ryanair but worth it | 5 |
Jet2.com | We fly jet 2 on a regular basis and always enjoy the experience , one thing I don't like that you changed is the cheese and ham toasties , the new ones are very poor, the cheese sticks ti the wrapping and to be honest they aren't half as nice as the old ones ;( | 4 |
Jet2.com | We fly jet2 numerous times and have always found them to be excellent announcements staff all courteous and smart and usually on time.We never buy refreshments or drinks as they are unbelievably expensive but so are most airlines a complete rip-off | 5 |
Wizz Air | We fly often with Wizzair and this is purely and simply on the grounds of cost - it is the cheapest currently available. As an airline it has a truly dreadful attitude to its customers and deserves to go bust which it no doubt will in due course. A couple of examples: 1. Wizzair has routinely texted passengers warning them to arrive "at least three hours" before their flight "due to congestion" at the airport in question. This has always been untrue and merely a ruse for the company's convenience. My wife and children unwise to the deception arrived three hours before an early morning flight from Warsaw to Luton in early January and found the airport was not even open and they had to sit outside in the freezing temperature for two hours. 2. The hand luggage rule is being applied in a manner which can only be described as inhuman. On a recent flight from Warsaw-Modlin to Luton many passengers were forced to leave whole cases behind rather than pay the draconian penalty fee for being few centimetres oversized. The Wizzair staff were curt and rude and entirely indifferent to their plight. As soon as a cheap alternative becomes available we will leave this nasty little airline alone. | 1 |
Jet2.com | We fly regularly and they are, by far, the most professional and reliable crew. Plenty of staff at check ins, flights on time etc. we try and book with them first before anyone else. | 5 |
Jet2.com | We fly short haul regularly with jet2.We have always been happy Twilight checkin superhandy also.Very disappointed for them to be trialing cashless on-board this time so we decided not to purchase anything. Just a personal preference as don't want to see the demise of cash everywhere. | 5 |
Jet2.com | We fly to Dalaman twice a year with Jet2, from either Newcastle or Leeds Bradford, and have had no problems over the last few years. Happy to use it again. | 5 |
Jet2.com | We fly to Spain with Jet2 every other month. The staff is great. The 'big' problem is the increasing number of obese customers who force the persons sitting next to them to twist their body uncomfortably and suffer during the whole flight, sometimes still aching the next day! This happens to us all the time. Something must be done about this issue, somehow those customers should be asked to buy 2 seats. | 3 |
Jet2.com | We fly twice a year. Always satisfied with with staff and jet2 . Wouldn't flu with anyone else | 5 |
Jet2.com | We fly with Jet 2 regularly and apart for a few delays we have always had a goid flight. | 5 |
Jet2.com | We fly with Jet2 3 - 4 times per year and cannot rate them highly enough. They are always punctual, professional and a pleasure to fly with. Keep up the great work. | 5 |
Jet2.com | We fly with Jet2 all the time. The flights usually take off on time and their staff are fabulous. | 5 |
Jet2.com | We fly with Jet2 and Jet2 holidays on regular basis. As always very happy with the service provided. | 5 |
Jet2.com | We fly with Jet2 four times a year. The flights, the booking processes, checkin and boarding are all consistently faultless. Regular pilot updates are helpful. | 5 |
Jet2.com | We fly with Jet2 most of the time because they are reliable and the staff are efficient and always very pleasant. If I have any negatives is they are a bit more expensive. | 5 |
Jet2.com | We fly with Jet2 regularly and are always impressed with the staff and reliability. They seem to be the only airline that still includes a carry on bag in their fare - Brilliant!My only little niggle - [which includes other airlines too, not just Jet2] - anyone using a tablet/phone to watch entertainment or play games should have to use headphones. The noise when several children around you are watching cartoons/playing games with sound effects is seriously annoying. Why isn't this a rule ? | 5 |
Jet2.com | We fly with Jet2 wherever possible now, the crew on the ground and in the air make the whole experience so relaxing and enjoyable, there's never any hassle, and you get really well looked after. Also we have found the "indulgent escapes" to be extremely reliable in terms of quality and experience. | 5 |
Jet2.com | We fly with jet2 4/5 times a year and we have the best service however our flight to Portugal going out was horrible we had booked extra leg at the front of the plane which tbh is a total rip off we had no cabin space to put our luggage into and it was all over the plane also because of where the toilets are you constantly have people stood infront of you so we never had a comfortable flight at all also the tables that you have to put in your seat are not comfortable at all won't book these again feel gutted they cost more | 3 |
Jet2.com | We fly with jet2 at least twice a year to our fav place Lanzarote, the jet2 team from take off to landing are amazing, helpful informative, we love flying with you, we would fly more often if the flights were on offer more, but then so would everyone elsejust keep doing what your doing | 5 |
Jet2.com | We fly with jet2 many times a year, normally with no issues at all, this was our third flight on the trot from Alicante to East Midlands being delayed?? | 2 |
EasyJet | We fly with you all the time, we were particularly disgusted by what happened to us today with out 2 children.We missed our 7am flight due to no fault of our own at Malpensa airport. We spoke to easyjet staff at the airport and they could not offer usEmergency flight status and told us to call customer services as it was not available at Malpensa airport. We called customer services who told us we had to do it at the airport.We then tried this several times including asking both parties repeatedly, at one point your customer service team gave us a number for the uk to get emergency help that didn't even work and then gave us the general number for Malpensa airport!. We were stuck with our children and have a company to run so gave up and had to book Alternative flights totalling 3.4k euros via two different airports to get home. At no point did anyone at either the airport or the uk online customer service team do anything to help.We have so far done over 30 plus flights with you in the last year and after our booking this next week will not be using easyjet again.The service was frankly disgusting. | 1 |
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