Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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Grupo IAG | Baggage left Edinburgh a day late - arrived in JFK a day later. Still waiting for luggage to be couriered to me 3 days later. Diabolical customer service. No follow up. Massive call centre with no 'supervisor' to move on to. Will NEVER use Aer Lingus again after this. | 1 |
Iberia | Baggage left in Madrid. Arrived in London 3 days later. Business class fare. No response from customer service. | 1 |
EasyJet | Baggage lost, claim case removed without any notice.They informed that the baggage has been located on 30/06/23 and will be delivered shortly. However, now they have removed my case from their online portal and stopped responding to my emails. | 1 |
EasyJet | Baggage lost, huge prejudice since it was a kite surf equipment. No answer from any services, impossible to get any news/visibility despite all the efforts i have been doind. I reported the loss immediately. | 1 |
Turkish Airlines | Baggage missing 4 months no help. They keep saying we'll contact u after investigation. FOUR MONTHS? STILL NO RESPONSE. PLEASE AVOID AT ALL COST | 1 |
Lufthansa | Baggage not delivered during my stay in Munich:Lufthansa sent my baggage to the Frankfurt airport instead of the Munich Airport: it was a direct flight!!As my stay was shorter than 4 days they refused to send my baggage to my hotel in Munich and they let me without any update until the date of departure.At my return, I have requested some explanations from Lufthansa:Their answer: "we are sorry but you should contact the local baggage authorities and hoping to see you next on our flights!!!" | 1 |
Grupo IAG | Baggage not loaded onto the plane at JFK despite being at airport 5hrs before flight. Very blase at HTR airport, attitude as if this is normal and not to worry. Told it will be delivered same day. 36 hours later and still no luggage, starting ruin our trip. Will never fly BA again. Clearly a major culture problem within the company. Far better service from ME airlines. | 1 |
Grupo AirFrance-KLM | Baggage not loaded, waiting for it all day. Contradictory information on where it is and when it will be delivered by phone and by mails. Still waiting for it. | 1 |
Jet2.com | Baggage policy, quality of staff and service - also great food - quality again | 5 |
EasyJet | Baggage prices are a f**king joke. I will avoid this company from now on. | 1 |
Ryanair | Baggage scam - Dublin to Madrid flight travelling with husband using matching IT brand cabin bags that , as very frequent flyers (fortnightly), we have flown everywhere with for years. At the gate after I'd been checked (priority boarding) was told my bag was too big and they needed to charge. I demonstrated it fitted in the sizer and that it's an identical make and model to my husband's apart from the colour. In addition I only had a tiny handbag and hubby had a half full rucksack. I even offered to place items in husband's rucksack but was told it wasn't allowed at the gate. No explanations were given and had to pay. Staff said to apply for a refund, which is surely not the best use of mine and Ryanair admins time. Will definitely swerve this company in future. Sheer money making racket. | 1 |
EasyJet | Baggage scam! Watch their baggage scam. My suitcase was exactly the correct size but their baggage size frames are much smaller.Instead of telling you at the front desk that the bag is too big. They wait till you get to the plane where you have no option but to get scammed out of £50!Absolutely disgraceful tactics! | 1 |
EasyJet | Baggage sizer 1/2cm out and their charging customers £48 per bag! Take a soft bag cos your 45x36x20 bag will not fit in. Revenue raising! | 1 |
Lufthansa | Baggage thieves and HORRIBLE food!! Just flew from Venice to Mexico City on Sunday (June 12). Our bags didn't make the Frankfurt to Mexico City connection. At the airport we were assured that our bags would be on the next flight the following day and delivered Tuesday. THREE days after our flight and we still don't have our luggage, no final confirmation/tracking number and the phone to their baggage claims office just rings and rings and rings. Four hours of today is gone dealing with this. Horrible service. AND during the flight, the food was completely inedible. We used to have reliably good food on Lufthansa. Sad to see such a fall in quality on all fronts. Nothing redeeming. | 1 |
Turkish Airlines | Baggage was found but items were stolen and police report was made at the airport. Still no reply on emails and they never pick up their phone.I would walk to my destination but never fly with turkish airlines | 1 |
Wizz Air | Baggage was lost and we did all in our part in reporting and contacting the airline. While my bag was lost I had to replace all the clothes and that caused an inconvenience as it affected the holiday budget. When the bag was located after 3 months we were told that the bag can be collected from Skopje Airport, Pristina Airport or Luton Airport and no way for it to be delivered to my address, so again i had to pay someone to go to Pristina airport and collect it since it was the cheapest option. Just after it was found i received a response to my original complaint saying that the bad is found and we consider this matter settled. Absolutely dreadful, if i could give 0 stars I would. | 1 |
Grupo IAG | Baggage was lost on the way out, and was taken off the return journey due to overbooking. Staff were completely uninterested and quite patronising. I hate this airline with a passion | 1 |
Eurowings | Baggage was missing after arriving in Stockhom Arlanda from Dublin via Dusseldorf Airport. No contact number to phone with regard missing luggage and when you phone the main contact number for the airlines and ask any questions they just hang up. Complete joke of an airline. The only information given of the status of the baggage is an app that tells you they have no idea where or even what country the bag is in. How is this possible? WILL NEVER USE AGAIN. First and last time. | 1 |
Eurowings | Baggage was missing after arriving in Stockhom Arlanda from Dublin via Dusseldorf Airport. No contact number to phone with regard missing luggage and when you phone the main contact number for the airlines and ask any questions they just hang up. The only information given of the status of the baggage is an app that tells you they have no idea where or even what country the bag is in. How is this possible? First and last time. | 1 |
Jet2.com | Baggage was well organised and efficient, v short queues and flights on time | 5 |
Grupo AirFrance-KLM | Baggage went missing onboard AF995 JNB to CDG and no one has gotten back to me to let me know what's happening. My luggage claim has now been"closed" - but I'm still not sure why this is because I have no idea what's happening with regard to either my luggage or compensation in relation to it. Honestly, it's not worth the hassle - lessons learnt - use another airline.**update - if you don't keep all your receipts, even dating back years in some instances, you won't get compensation. AF must be in desperate need of money to hold this tactic against passengers. Who keeps all of their receipts?? An absolute disgrace and joke of a company.Airport staff at CDG the most unhelpful and ignorant. BTW I'm Irish, not English - there was no need for their sh1tty attitudes. | 1 |
Grupo AirFrance-KLM | Baggage worth $75 was damaged on a flight from Cote D'Ivoire to London via Paris in January. After 4 months of follow up they have told me that they will not provide any compensation because I have not kept the boarding pass and luggage tag for 4 months, and I did not have a receipt for the baggage (apparently that means it has no value) and because I made fixes to it (though it's forever damaged because broken wood is broken wood). I'm so frustrated and think it's ridiculous that I should have kept it broken and left the shards of wood on my floor for 4 months for any chance of a compensation.Seeing the reviews on trustpilot clearly they do not care about customers other than the money in their wallets. Nice one Air France. | 1 |
Grupo IAG | Baggge on BA0127 23 nov to Doha. It is now 25 nov and baggage still not arrived in hotel. Completely unacceptable for a national airline. No communication running round Doha airport. At least have the courtesy to send a text message or phone or email. No arrangement for toiletries or overnight clothing. Poor service is an understatement. I have a BT tracker but looks like BA not bothered to chase up anything. | 1 |
Grupo IAG | Bags were delayed in Amsterdam traveling from Seattle due to close connection. The delayed luggage partner could not be reach by phone nor would they contact us with update. Bags were sent home despite indicating on numerous occasions we were still in Europe. Customer Care team cannot be reached from the States and will not answer our questions. Dreadful airline when something goes wrong on the way back it was acceptable as nothing went wrong. Do not fly these clowns. Not worth it. | 1 |
Grupo AirFrance-KLM | Bahrain to Cardiff via Amsterdam. KLM new "revenue" based customer rewards program that does not reward you when you spend more revenue. I fly with KLM on medium haul and short haul flights 8 times a month. When they changed their loyal program earlier this year I kept away from posting anything and waited to see how it would affect me. I am sorry to say that KLM staff on this flight have at best misunderstood the terms and conditions or at worst are purposely misleading customers on the terms and conditions of KLM's new loyalty program. I always upgrade to business class when there are seats available from my economy ticket and more often than not pay full price. On this occasion i paid $900 ontop of my existing ticket to upgrade after confirming with the KLM staff that I would indeed receive the 24XP points in order to retrain my gold status. The flight went well until i noticed that I had only been awarded 8XP points via my KLM app. Upon questioning KLM on this after the flight they informed me that although their system is now revenue based that this "revenue based" program do not recognise this type of revenue based spend?? I am now in the process of changing airlines. 8 x minimum and short haul flights worth of revenue based pending walking our the door for KLM. | 1 |
Pegasus Airlines | Bahrain to Copenhagen via Istanbul. Cabin crew rude, seats are extremely uncomfortable they do not recline, space is very tight, passengers were very noisy. They don't provide meals except for extra fees payable when booking, the snacks for sale during flight were very expensive, no screen or any kind of entertainment. The allowed luggage weight less than other airlines. | 1 |
Turkish Airlines | Bahrain to Geneva via Istanbul. Upon arriving at Geneva airport on the 12th March, we noticed that the Turkish Airlines flight was not on the “departure boardâ€. I approached Turkish Airlines customer ticket desk. 3 staff members explained to us that the flight at 11:15 AM was cancelled. I explained to them that we needed to be on the same flight since my wife was in a wheelchair after a ski accident. They tried to change the tickets for us to fly with Emirates to Bahrain via Dubai. After 2 hours of waiting, we were informed that my wife’s and son’s tickets could not be changed to other airlines since the ticket was bought with a voucher. A voucher we got last time when Turkish Airlines took us off a flight!! I then explained to the staff that we could not sit 4 days in a hotel with my wife's knee only getting worse and worse and that my son also had school to attend. We contacted Turkish Airlines in Bahrain who also tried to change the ticket with no success. At this time, 5 hours had passed, and no solutions were given to us to get us home to Bahrain. Since I was on a different type of ticket, I had to take the Emirates flights otherwise I had to buy a new ticket. Turkish Airlines staff suggested us to buy new tickets for all of us, paid by us, not by Turkish Airlines! We had not been informed at all. I received an SMS at 11:45am on the 12th March, 30 minuted before departure. We were informed that there were no more flights the next 4 days, so hotel onto the 16th March was offered to us. Wife was in a wheelchair and in great pain, had an appointment with doctor the following day in Bahrain. We had to ask for lunch food vouchers 3 times before they were handed out despite it is by law it has to be given to delayed passengers. Turkish Airlines were friendly and helpful, but there was no intention shown to get the 2 extra seats for us to go to Bahrain. Turkish Airlines staff suggested that we bought new tickets with Emirates from Zurich, using the train connection from Geneva to Zurich Airport, despite they knew we Had one person in a wheelchair! Turkish Airlines did not offer to pay for taxi, train or new tickets at all. They asked us to pay for everything, and whatever outstanding amount would be covered by the difference from Turkish Airlines compensation and our actual expenses. So we were promised full compensation by the Turkish Airlines Station Manager. We tried to get Turkish Airlines to get the luggage on the Emirates flight, so that Wife (in a wheelchair) and Son did not have to carry luggage. That did not happen. Turkish Airlines did not want to pay for the overweight. We paid for 2 tickets with train to Zurich Airport, 2 tickets with Emirates to Bahrain via Dubai, plus all the extra expenses for food and drinks in Geneva and Zurich. | 1 |
Grupo AirFrance-KLM | Bahrain to Kuwait on an A330 in December 2017. On this 1 hr flight, they served juices and waffle. The plane looks old and the crew looked tired which resonates as a gloomy trip. This is the cheapest ticket compare to the legacy and budget airlines flying between this route. Seat pitch is ok. Upon landing, we were stranded in the taxi way due to some other delayed airline blocking our designated gate. Since we were not moving, the air became really hard to breathe in as it smelled like the exhaust from the engine. A female passenger went ill and her children got out of their seats to seek assistance but a crew sitting behind a few rows shouted at them to sit since the plane is still taxiing. Unfortunately, none of the crew who were assisting can speak Arabic. How can an airline send their plane to an Arab country with arabic speaking travelers with cabin crew who do not speak the language?! | 5 |
Turkish Airlines | Bahrain to London via Istanbul. It was absolutely an awful experience all around. The seats and the meal are below average but for me the staff is the biggest pitfall for this airline. They are rude and arrogant. I missed my flight bcz the airplane arrived later than the scheduled time but it didn't show it in their system. I waited for 4 hours and spoke to 5 staff to finally convince one of them to verify the arrival time which proved me right. | 1 |
Lufthansa | Bahrain to Poznan via Frankfurt. Definitely not again. We travel with a baby less that 2 years and you know how much it is difficult to travel with a baby. The seat selection is a big challenge now and as all companies need to get the maximum of money from passenger we were not able to choose our seats if you do not pay - even with a baby. No problem, so we landed in Frankfurt and we got our baby stroller for the 5 hours of transit time for our baby. We then check-in the flight from Frankfurt to Poznan in Poland but at the gate they asked us to handover our baby stroller and saying that it it will be handle back to us as soon as we arrived in Poland at the exit of the flight. We didn't received any stroller and went directly to baggage claim to file a complain. We got a claim number and went to our hotel. We have been waiting for 5 days and no one contacted us, since we arrived we are trying to contact Lufthansa in Poznan Airport and the luggage claim department but no one answer. It is ridiculous and not acceptable. We will purchase another baby stroller but will keep Lufthansa responsible of this. It is really not nice to be ignored and treated the same way a low cost company will do. Where is the old Lufthansa with a proper service. Never again. | 1 |
Lufthansa | Bais from AmericaPassengers are even worseIBM fraud employees get information from them | 1 |
Lufthansa | Bait and switch using dynamic emails to change itinerary thus getting a customer to request what they are told is a FULL refund due to the large itinerary change. Then they use the dynamic email that was originally sent to you and change it back to the original itinerary. VERY UNETHICAL IF NOT BORDERING CRIMINAL. Still waiting on a full refund. If this proves to be true with other customers I smell a Class Action Law Suit around the corner with this company. | 1 |
Turkish Airlines | Baku to Amsterdam via Istanbul. They still operate like a third world airline. Check in counter staff at the new airport was ignorant (when she finished my check in, she just left the boarding pass and my passport on the counter instead of handing them to me). I changed my seat the previous night when doing the online check in. When boarding the agent said I had the wrong seat and put me back at my old seat. I asked why, and she said they changed plane. She just made that up. | 4 |
Wizz Air | Baku to Budapest. I have been flying with a Wizzair for the last 4 years now. I am a student and cannot afford any better option now. Usually there are long lines for check-in in the airport. Very often the boarding was much later that the time that is written on the ticket. So we had to wait 1-2 hours to board to the plane. There is no customer care service! Which is the worst. If you decide to cancel your flight or change your flight - you can forget about your money which you paid for the cancelled ticket. Officially they got some rules written on their website (such as cancellation is free before 14 days of the flight/and there are some charges if you ask to cancel within 14 days). I had to cancel my flights twice. And I asked for cancellation before 14 days. What did I get - I called to the customer care, they misinformed me and told me that I have to write on the website a complaint that I want to cancel my flight - I wrote it and I have been ignored for 10 days - Then I called again to the office, this time the lady says me that the cancellations are made via phone (!) and not their website, which is for special cases (e.g cancellation due to illness), so I will get in any case no refund. I have had two tickets which I wanted to cancel and I got no money/ or no explanation from them at all! Please if you have any options do not pick this airline. All they want is to get more money from you. | 1 |
Wizz Air | Baku to Frankfurt via Budapest. Cheap yes, but coercion is not acceptable in any type of business. Add in the yelling and inappropriate comments and you get the client service provided by Wizz Air at Budapest airport. | 2 |
Turkish Airlines | Baku to Istanbul. Frequent traveler of Turkish Airlines and somehow I see that quality decreases over time. Still smiling crew members, good food and wide drinks menu (incl spirits and wine). The only downside is entertainment service - screen not working properly and audio selection very limited. Also they could change food menu more often. | 7 |
Turkish Airlines | Baku to Los Angeles via Istanbul. I have not even taken this flight yet, it's coming up in March and I am already frustrated beyond words with the Feedback System. When my itinerary from Baku-LAX (17 hours in the air) was purchased, I bought seat selection for extra comfort, especially the long haul from IST-LAX and return. I had to make a slight change in the departure from Baku-IST by a few hours earlier. Because of this change on the initial segment of my flight, all seat selections for the entire itinerary were cancelled, a loss of over 200 euros. I chose to repurchase the seat selection again for a cost of 200 euro. After 2 formal requests to be refunded for the loss of 200 euros in cancelled seat selections, TK simply keeps referring me to the feedback form online and reminds me that I agreed to the changes before I confirmed that change in departure date. Had the vague message at the time of ticket change been made clear, something like "your seat selections for ALL seats on this entire itinerary will be lost" I would have never changed the departure date. However, the corporate response from TK continues to refer me to this feedback form which keeps sending me the same unsatisfactory response. TK prides itself on flying to more countries than any other, but who cares. The focus should be on improving the customer experience when dealing with people. TK staff have no decision making power and zero ability to change anything, even after talking to the "highest level" of customer service. Robotic staff who repeat the same corporate jargon and policies over and over are not trained at all to deal with real people with real issues. Get it right and start treating long term customers better or your once a week flights to random African destinations don't mean much. | 2 |
Turkish Airlines | Baku to Tokyo-Narita via Istanbul on Business Class. TK335 departed from Baku with an almost 2 hour delay owing to the late arrival of the incoming flight. I had been irritated by the shortened connecting time at IST. It should have been 2 hours and a half. Staying comfortably at TK’s CPI lounge, one of my favorite, was gone. Still, I had been worried that I could catch my homecoming flight. No explanation why the flight to Baku was delayed, was heard on board as well as at the boarding gate in Baku Airport. We arrived at IST at 0:55 on DEC 31, 1hour 35min behind the scheduled arrival time. Although no guide for transferring was stationed, I passed through a checkpoint smoothly, as all Business Class passengers were taken quickly near there in a van. I got to the gate just after boarding. The departure time of TK52 was 1:55, so it was well before it. As I took a seat and was drinking a glass of water, the pilot announced a couple of times that he was waiting for connecting passengers to come. After 50-minute delay TK52 commenced taxing. Their in-flight services were far from customer-centered. Taittinger’s champagne is on their wine list. I asked a male FA called a flight chef whether it was well chilled or not. I added, “Taittinger should be served well chilled.†He replied “It is in the fridge, so no problem, sir†I believed him and ordered. It was not chilled and was flat as well. That bottle must have been opened some hours ago. He would not show up before me from then on. I asked a female FA for a glass of sparkling water. She asked me, “With ice and lemon?†I said, “Please.†Another FA got me a glass of sparkling water without ice and lemon. What an incoherent service they offered! On their menu almost no other option than a Turkish one, as far as I am concerned I have never found it delicious whenever I visit Turkey. European carriers offer some kinds of Japanese food in their flights bound for Japan. Why not TK? Two hours prior to landing, around 6 pm (Japan Standard Time), at the time of the other meal service called breakfast according to their menu, I asked a female FA for a glass of red Bordeaux. She replied surprisingly, “This is breakfast.†I said back to her without pause, “For some people it is breakfast, but for Japanese people now is the time for dinner.†She brought me one. Honestly, the meal called breakfast was not tasty. | 5 |
Norwegian | Baltimore to Martinique, and Norwegian's affordable plane tickets were a godsend to my family. Thanks to the affordable prices my husband, daughter and I were able to surprise our parents for Christmas and New Years. We had not celebrated Christmas together as a family in 16 years! Thanks to these affordable prices many Martiniquan Americans will be able to visit family in Martinique more often and as a family, instead of choosing who can travel because the prices are too high. The customer service given on the flights was impeccable. The refreshments were reasonably priced and appreciated. | 10 |
Ryanair | Bam!! First time using Ryanair we got hit for €220/55 each for 4 of us for not booking on their site. Nowhere does it say this is not allowed and why allow Booking.com this privilege if they know we would get dinged.Bam! Second and last time flying Ryanair, my son's backpack, although filled with clothes and could fit under the seat, was apparently too big by Ryanair standards and €54 was charged or we couldn't get on the flight.This is not my kind of airline. This is just being plain old predatory. We now call it Rottenair and stay clear of it. | 1 |
Ryanair | Bandits. Brought a 1 bag 45 sm , 20and 30 sm which is supposed to be free. I have been charged in Pisa 58 EURO for it. Trying to argue and I was threatened to no access to the flight. The unhappy lady from easyJet ground service refused to tell her name because she knew she was ripping us off and she didn't want us to my an official complain. British airways is much more honest and reliable airline. | 1 |
Jet2.com | Bang On time ,,I left my computer at security, the went above and beyond to get it back to me before boarding many thanks to your great staff 👠| 5 |
Jet2.com | Bang on the flight was on time once again !!! | 5 |
Jet2.com | Bang on time and brilliant service as ever, great ground crew unlike the other airline who begin with R who are horrid | 5 |
Jet2.com | Bang on time both ways | 4 |
Jet2.com | Bang on timePeaceful flight.Crew attentive.Clean and tidyWell mannered staff. | 5 |
Grupo AirFrance-KLM | Bangalore airport - Ground staff at check-in were highly unprofessional and very rude. Bangalore - Paris - Toilets (yes, all of them in Economy) did not have water for PAX to wash hands. Real hygiene issue. Quality of food was pathetic. Quality of headset was bad - audio was crackling. Flight announcements were garbled. Paris - Toronto Crew was very rude. Request for extra blanket was ignored (yes, they did not come back stating they could not provide) There were no beverages served after first meal service. Not even water! Snack served before landing did not have all portions. We were two of us and there were missing items in each of our packets - cannot believe flight crew are so inattentive to what they serve. Pressing CALL button - flight crew ignored. We had left the button on for 10 minutes and pressed it twice. On a long 8 hour flight, crew did not bother serving water or beverages frequently. Flight announcements were garbled. | 1 |
Grupo AirFrance-KLM | Bangalore to Amsterdam via Paris. It was a pleasant journey with KLM-AF flight. Flight was neat and clean, the cabin staff hostess were happy to greet us. I was little upset as I did online check-in but later it was assigned to someone else and I got a sit near to the exit - seats were comfortable. Loaded with lots of movies with different languages. But overall the journey was wonderful. Flight attendants were helpful and food also was good. Arrived Paris on time and also my connecting flight was also the same AF and from Paris to Amsterdam also indeed a nice 1 hr journey. | 7 |
Lufthansa | Bangalore to Keflavik via Frankfurt. The upgrade from economy to premium economy is misleading. When looking at how to upgrade, no mention is made that upgrade only includes the seat and not additional baggage. I have never seen this on another airline. It is listed in fine print in one of the subsections. We read the instructions on how to upgrade many times and we never saw this. It took 5 Lufthansa staff 20 minutes to find it - yet we were supposed to have seen it? When asked if we could then just go back to economy class, they could not refund our money. Great way for Lufthansa to make short term money and lose long term customers. We ended up having to pay $473 dollars in luggage. You lost us. | 1 |
Grupo AirFrance-KLM | Bangkok to Aberdeen via Paris. I am pleasantly surprised to say that Air France have appeared to have upped their game. All the flight attendants was very pleasant and even in CDG the staff was smiling which is a significant difference from previous adventures. Whatever has happened keep it up AF. I had a great journey today. | 9 |
Grupo AirFrance-KLM | Bangkok to Amsterdam. Some delay, chaotic incheck and rude staff. Lack of meals onboard especially when you sit in the back of the airplane. No extra services (like in the past). Only sorry or arrogant behaviour. Seats that malfunctioned during the flight. Staff didn't stop her but encouraged her. Gave her a VIP treatment and me the cold shoulder. Also the only language they were willing to speak was English. So far customer service of KLM kept silent although they stated that within 10 working days there's answer. | 1 |
Turkish Airlines | Bangkok to Berlin via Istanbul. Even I had an exit row seat the comfort of the seat itself was really bad. The headrest was not adjustable and my entertainment system was broken, so I had to hold my screen. No compensation like free WiFi was offered, so I could not use my tablet for entertainment. They had a menu to choose from lamb and beef but there was only beef available when they arrived at my row. Compared to other airlines the staff also hasn't been friendly, so I would not recommend this airline. | 1 |
Eurowings | Bangkok to Bonn. I was sat next to a child that was climbing all over the seats and constantly getting kicked by it, the staff did nothing to help. I asked to be changed seats and got ignored, would not recommend this airline to anyone. Also you have to pay €10 to watch tv which is ridiculous when you just paid £300 for your flight. | 1 |
Eurowings | Bangkok to Cologne with Eurowings, and only find out that you won't get food until you check in for the flight. This is a 13 hour flight. At check in they tell you you can buy a meal on the flight. When you are in the flight you may be told there is no meal available. Great, no food for 13 hours. To get a blanket you have to pay 6 euros. Entertainment system is very limited. Cup of tea costs 2,50 euros. Not possible to pay in another currency. Stewards speak German but weren't friendly nor helpful. Will not use again. | 2 |
Lufthansa | Bangkok to Frankfurt, delayed by 3 hours, no proactive communication. Just an information received last minute with wrong information about boarding time. Boarding was a mess. Finally I got into the plane and the entertainment system did not work. Not good this time. | 2 |
Lufthansa | Bangkok to Frankfurt. Premium Economy is almost twice as expensive as regular economy, but the advantages (real and perceived) are not in proportion to the price difference. Yes, we have slightly more leg space, the pitch is marginally larger than in economy, the screen is somewhat larger and we receive a small (but nice) amenity kit. Food is supposed to be served in china dishes, but the all tray was just put on a plate, instead of being deposited on the tray, I did not notice a difference in the quality of food. All in all, a terrible waste of money. | 5 |
Turkish Airlines | Bangkok to Gatwick via Istanbul with Turkish Airlines. Used the EVA Air lounge in Bangkok which is of a very high standard, good choice of food and drinks. The flight was good, full flat bed, plenty of room, good food and chef on board, staff a bit slow bringing bread and drinks. Used the very busy lounge at Istanbul, poor selection of food at breakfast, quite good at other times when I have used it. I was angry that customer relations are so bad with Turkish Airlines - I had a 16hour layover and should have been put up in a hotel. They could not get me on earlier flights as they were full, but they would not get hotel for me so I booked my own at my own expense and had to purchase electronic visas for my son and myself. The flight from Istanbul to London was okay, just daytime seats and mine did not recline. Overall for the price paid, the flights were good value. I would travel with them again in spite of the hotel problem. | 8 |
Turkish Airlines | Bangkok to Houston via Istanbul. After avoiding them for a few years I decided to try them again, though if I had read the reviews here I would not have. Same experience, impressive website not quite working. I booked my ticket entering my United FF number noticing it kept adding the TK airline code. Then I saw they offered chauffeur driven service for pick up and drop off. I could only get to it after logging into my TK miles & smiles account. After lengthy email exchange I was told my one way business class ticket for > 2,000 $ was too cheap for this that is still ok but very low. I noticed my record showed my TK ff number, which I do not use as I collect bonus miles on UA. So on Checking in BKK I verified they had my US number they confirmed and even read it back to me. In ISt I noticed my TK account has miles deposited so I emailed, no reply. : After arrival I again noticed TK had deposited the miles obviously I lost all my gold bonus.: So I called TK - what a nightmare to even find a phone number and a person. They were initial quite abrupt and unwilling to help. A few days later I blunt rejection letter there was nothing they could do My response. | 3 |
Turkish Airlines | Bangkok to Istanbul. Check in and Boarding at BKK was smooth. A330-300 was modern clean and with smooth lighting. The 2-4-2 layout is friendly and nobody has more than 1 seat to the aisle. The seat was comfortable with nice leg room and recline. Cabin crews were polite and friendly and served immediately after the seat belt sign was turn off. First service aperitif with peanut, drinks and meal menu to passengers follow by the tasty late lunch (2 choices) were delicious and the portions were satisfactory with full choice of drinks. After the main service crews provided bottle of water. IFE works very well with more than 250 films in almost every languages including Thai. During the flight crew came often with drinks or ice creams and before landing crews served dinner. All in all,TK offers a solid economy class product. | 10 |
Turkish Airlines | Bangkok to Istanbul. Great service but the cabin temperature was too hot. Airlines must realise optimum temp to sleep is 18.5C according to research, but flight TK65 had temp of at least 22C which made it difficult to sleep despite flat bed. Please improve this. | 6 |
Eurowings | Bangkok to London via Cologne with Eurowings. Using a similar model to Easyjet and Ryanair of charging extra for everything doesn't work for long haul flights. I was carrying hand luggage and took food bought at the airport on board, which ended up being much cheaper than buying their smart fair. I did purchase sandwiches onboard which were honestly terrible and overpriced, and they also charge an extra 9-10 euros for in flight entertainment. The connecting flight was also delayed 3 times, the third time wasnt even announced meaning that I had bought a replacement transfer ticket from the airport only to miss it for a second time (I missed the first due to delays as well). The only thing they give to you is water, the absolute basic needed for human survival on a 12 hour flight and they don't even offer that very often. Not only this, but it seems that they hugely overbook their flights. In Bangkok there were signs asking people to voluntarily surrender their seats in return for 300 euros worth of vouchers. The check in queues were huge and at Heathrow they lumped all the check in and baggage drop queues into one without even any separation for the destinations. The online check in and self check in counters would not work. Luckily I alerted a staff member to this fact and he accelerated me to the front of the queue as I did not have luggage to check. If I had waited in the lines which were probably at least 1 hour long then I would have possibly missed my flight. On arrival to cologne airport the flight connection desk was empty, leading people to queue aimlessly for no reason. No one showedup and a security person had to come and explain where people should go to catch their connecting flights. I planned initially to buy food for the long flight in Cologne but got to the Eurowings terminal only to realise there was only a single cafe selling absolute basics such as overpirced croissants. Overall the flight was not that much cheaper than alternatives which include hold luggage and recognise the importance of food, refreshments and entertainment on a long flight. While I expected the food situation, the menu should not be so expensive and the cost of the flight should reflect the lack of amenities like other budget airlines and the customer service should not quite be so sub-par. Unfortunately this was not the case and I ended up booking an overpriced poor service flight. | 3 |
Lufthansa | Bangkok to London via Frankfurt. Lufthansa 2 for 1 business ticket offer. Flights fully operated by LH. Evening check-in in BKK. The trainee at the counter forgot to give us fast track cards for security/immigration which was quite a pain as it was a very busy night at BKK so we had to go back to check-in to collect cards. Security/immigration was quick and efficient. Boarding started on time and was very quick. Blanket and pillow was waiting at the seat and amenity kits were handed out shortly after, as were welcome drinks. Orders from bar were taken prior to take off but dinner orders were only taken after the seat belt sign had been turned off. Despite this dinner was completed in just 90 min after take off. The food was ok but nothing special. The seat, while lacking privacy and not being all aisle access, have to be the most comfortable seats I have ever been in. Whether sitting up, lying down or picking the "relax" position the seat was great. The entertainment system was great and easy to use with a good selection of movies and tv shows. Breakfast served prior to landing while ok was perhaps the least tasty meal of this trip. The intention was good but the whole dish had ended up being very dry and boring. The crew were quite non-descriptive as they were going through the motions and while not unfriendly they did not seem to engage at all, a very forgettable crew. Landing in FRA was on time. FRA-LHR was on time and a very average intra European business class trip. The crew here were quite a bit better than the long haul crew as they were fun and engaging and eager to please on the short flight. | 8 |
Turkish Airlines | Bangkok to London via Istanbul. Turkish Airlines gave me an impressive service to me along the flight. They gave me priority pass for security in Bangkok and passport control in London, but not in Istanbul. Both aircraft have comfortable seat and wide range of facilities. The In-flight entertainment have wide range of movies and TV programs but poor option of games. Since I sat on window seats on both flights it quite difficult to get out while seat of the neighbor is recline. The crew were friendly and helpful. The food selection were fairly wide but the taste weren't very impressive. The seat have facilities like USB port and power outlet which was fast but place in difficult area to reach. The magazines etc were difficult to reach as they were located near the personal screen, which is large. The pilot of both flights were informative and make an impressive smooth landings. The lounge in Bangkok (Eva Air lounge) and in Istanbul was modern and have wide range of food selection. However, the only thing I didn't like is Turkish Airlines Hub, Istanbul Airport which is small, crowded and unorganized. | 7 |
Lufthansa | Bangkok to Luxembourg via Munich. We booked a flight directly with Lufthansa on January 1st 2019. As this is a long flight we choose the airplane (wanted newer aircraft for more comfort) and to pay for a premium economy seat to have extra leg room and to be able to choose a window and isle seat so as to have no one next to each other. At the time the reservation and seat bookings were confirmed. 4 months later we noticed on the Lufthansa app that the following changes were made to our reservation without any notification - Our seats had been changed between Bangkok and Munich. (different seats allocated than booked).Our flight time has been bought forward almost 1 hour, aircraft type has been changed (New A350 to old A340 200). The aircraft operator has been changed (from Lufthansa to Sun Express) We then called Lufthansa to ask what and below is the response. First call we are told the flight had been moved to a different airline and we should contact them directly (Sun Express) and that Lufthansa cannot help us any further despite us booking directly with Lufthansa. 2nd call were told that this is a Lufthansa flight but this plane is not listed on there website as an aircraft used. The operator then said it was a different operator and I asked if there are any alternatives. The operator booked us on a later flight same day this time with Lufthansa. However despite asking if we can have similar seats and being told they are available (we were told we could book these afterwards on line) we then see a window and isle seat are not available. 3rd call we are told a window and isle seat is not available and to write a written complaint. At this point we are told this has been caused by a maintenance issue with the original aircraft and other people have also been affected. 4th call (as we still do not have the confirmed booking we paid for) we called again and we are told we can have a window seat but when looking at our confirmation we get allocated 14D and 14E but on the seat map this is a isle and middle seat, not a window seat. 5th call we are once again told our seats can be moved to a window and isle seat and have now been allocated 14A and 14C however when looking at the details on line we understand this may not be a window. Based on our experience this falls way below the level of customer service we expected and paid for when booking with Lufthansa. | 1 |
Lufthansa | Bangkok to Malta via Frankfurt. The flight was very satisfactory and service onboard the aircraft was excellent. Very disappointed with the customer care. On arrival we noticed a damaged luggage which was duly reported and claimed for compensation via email on 14th November 2017. To date no follow up from airline customer relations, this is very disappointing | 5 |
Grupo AirFrance-KLM | Bangkok to Manchester via Paris. Having flown to Bangkok with KLM and had a positive experience I was expecting the same service on Air France. No way. The cabin crew were indifferent and once the initial food and drink service was over and done they were notably absent for the whole flight only appearing again to serve a quick snack before landing in Paris. It is difficult to believe that this is the same company as KLM whose service on board is far superior. | 4 |
Eurowings | Bangkok to Milan via Dusseldorf. My flight supposed to be at 7.55am and the night before they sent me an email and they told me that my flight was cancelled and it would be at 2.10pm. they told me also to be there at 4am in the morning for the check in. Me and the other people spent more than 10 hours at the airport! And than on the flight they didn't accept my debit card and neither my travel card and my cash Australian and American dollars. I couldn't eat for the whole flight. And the hostess didn't care. I will not fly with this company anymore. | 1 |
Eurowings | Bangkok to Munich. It was the worst flight I ever had, low cost airlines would seem as a luxury way of travel compared to Eurowings. Their website is hard to use, for the cheapest ticket price you don't get a meal (on 11 hours flight) and it wasn't obvious during the booking process, There are no legroom at all, I feel okay with RyanAir or AirAsia flights, but Eurowings seats are smaller, couldn't sit there (11 hour flight). Flight was delayed for ~3 hours, that made me miss my connecting flight. It took 2 more hours at Munich airport to get my answer: because delay was under 5 hours and my connecting flight was with another airline, Eurowings are not responsible for anything, I can go sleep somewhere in corner at the airport now. Some may say that price was cheap, but it's not true, a year ago I had a flight with Air France for the same amount of money, so it's not an excuse. | 1 |
Norwegian | Bangkok to New York via Oslo. Norwegian Airlines is the absolute worst airline on the planet. The ticket cost is cheap, but they will weigh your bags at the gate and charge you for almost any carry-on. There is nothing free during your flight. I was on an 11 hour flight from Bangkok to Oslo and was not even offered water. What was weird was that I brought a carry-on and a backpack on the flight from BKK to Oslo and it was ok, I was not charged anything but when I get to Oslo they weighed my bags at the gate and charged me $85 - it’s a complete money grab. They did this to about 100 flyers. This airline is a disgrace. | 1 |
Norwegian | Bangkok to Oslo on 787. Paid extra to choose a window seat and brought a packed lunch. I was really delighted with my flight. I'm 6 foot and what really makes a long haul flight good for me is how far forward I can put my feet and how much wiggle room I have for moving my legs. Loads of space here I could cross my legs while the person in front had their seat reclined. This flight easily beat quite a few airlines that I've flown similar routes with in the last couple of years on that alone and that does it for me entirely. I think it was a more upright seating position and less recline in the seats than other airlines maybe not for you if that's what does it for you I could sleep when I wanted no problem. Plus a big fail to Oslo airport who had several hundred international transfer passengers cueing in a corridor to one x-ray machine and expensive beer. | 10 |
Norwegian | Bangkok to Oslo. Amazing airline with great staff and very good services. From the check in until arrival we were treated in a very good manner by airport staff and also by cabin crew, smiling and full of enthusiasm. New and clean aircraft with comfortable seats and nice inflight entertaiment. Some people were upset because of the luggage but company informed even via sms and email about policy. Well done Norwegian! Really amazed with the great service for a low cost airline! | 10 |
Grupo AirFrance-KLM | Bangkok to Paris, a day flight. The IFE was worn out and out of date. No touch screen, unclear screen and poor sound. Leaving Thailand, I ordered the Thai dish. It was terrible, dry, tasteless and inedible. No cabin crew serving refreshments during the 13H flight, you need to go to the galley. This is totally impossible if you are by the window with sleeping neighbors. Terrible inflight service. Dinner of raviolis was served upon landing, but who really cared after such a terrible flight. The airline is completely out of touch with the offering of competitors and remains locked in in what is believe the French class. Well there was no class to be seen just gloating, pretension and an overpriced flight | 4 |
Grupo AirFrance-KLM | Bangkok to Paris. Everything was very good. Very good cabin crew, on time and the 1-2-1 layout is good though it can feel a little cramped even compared to a 2-2-2 layout. The screen swings out and is ok in size but not big. It is also right in your face but at least I can reach it if I don't want to use the hand control. It would have been an easy engineering job to let the screen sing out then push it a bit further away again. The food was ok without being great and they have come to their senses and served the 2nd meal 1.5 hours before landing. Last time the 2nd meal came soon after the first with 4 or 5 hours of the flight left. I still hate the timings and having to wait at CDG for 3 or 4 hours for a 10pm 2nd short flight that is never on time. The movies was an ok selection. So much better than my KLM flight going out. 4.5* would be about right. I just wish I could trust the strikes by lots of different people to risk going out with them. | 9 |
Grupo AirFrance-KLM | Bangkok to Paris. I was given overall good service from ground to air staffs. The seat was ok for me and the food was also ok. I loved white wine and cheese served during the meal. I also loved the snack bar during flight in the galley. My reservation had been created accidentally with some incorrect spelling of the name and the ground staff via their hotline promptly corrected it upon my first call. That impressed me a lot. | 8 |
Grupo AirFrance-KLM | Bangkok to Prague via Amsterdam. Crew was very friendly and paying attention. Food on long haul flight was delicious and seats was comfortable. For next time a would be happy if crew dim the lights for the flight, even if its day flight. | 9 |
Eurowings | Bangkok to Stockholm via Dusseldorf. Cancelled our flight less than 24 hours before the flight schedule and no help whatsoever. No grounds personnel in sight. Had to make expensive international calls to their customer service only to be hung up on! There was an option in their website to reschedule but there were no flights available the next day onwards! On their facebook, they assured that they would compensate the affected passengers but after reading reviews now, I doubt it. I was only in transit in Bangkok and had nowhere to go. I could either wait for them to respond to me or book another flight at my own expense, so I did the latter. Glad I didn't wait because now it's been 2 weeks since I sent my refund request (not even asking for compensation for the more expensive on-the-spot ticket) but there's been no reply not even an autoresponse saying it's been received! They don't want to give money back for a flight they did not deliver. Very frustrating service and the travel agent did not help either. This experience ruined my Christmas holiday. | 1 |
Turkish Airlines | Bangkok to Tirana via Istanbul. The ground staff and customer service are incompetent, way worse than any low cost airline. My 70+ years old parents had to spend a day at the Istanbul airport and buy a new ticket because they couldn't get two boarding passes for two Turkish Airline flights (separate) from the check-in desk. You'd say online check-in, sure .. 'Sorry our system does not work, we're still in pre-Ataturk times'. Their luggage was sent to destination, but the 19th century system and useless staff could not handle two Turkish Airline tickets. Customer service keeps saying: 'we can't take care of luggage for two separate flights with us', even though missing the connecting flight is unrelated to luggage (which I repeated 10 times now). | 1 |
Grupo AirFrance-KLM | Bangkok via Amsterdam. I have nothing to complain. The crew was excellent, they spoke perfect English and were always smiling and helpful. Someone behind us had a birthday and they brought her two bottles of sparkling wine, a card and cookies. They served a small warm meal and a muffin+coffee on our journey from Helsinki to Amsterdam which is only a 2h flight. The meals were very nice, pretty standard airplane food. | 9 |
Lufthansa | Banning AirTags just had me cancel my flight and rebook via train, stay away from my luggage Lufthansa | 1 |
Ryanair | Bar none...the worst airline ever. Took my money 4 months ahead of the flight...even issued a boarding pass...we show up at Stansted airport for the second leg of our trip after travelling 5,000 miles from the states...just to find out they won't allow me on the plane because my passport was going to expire soon! When we voiced our absolute disbelief over this, they showed no remorse whatsoever, treated me like I was just one more cow in a giant herd of cattle, shrugged it off with the attitude of, "oh well, tough luck." No one there took any personal interest in me, ie to point me in the right direction or help me figure out what to do next. I had to sit there alone in a foreign country with no consolation whatsoever as some jerk old-man "service" employee exclaimed, "there's no way you're flying today," and watch my family forced to tearfully walk away without me there with them. The feeling of helplessness and hopelessness was like nothing we've ever experienced...just...heart-wrenching. They cried all the way to Berlin, as I wandered aimlessly, alone, trying to figure out what in the world I was going to do next. To make it worse, Ryanair callously made use of the claim, "it's not our policy...it's the EU policy." Then they proceeded to blame me, claiming I should have read up on the rules!! Unbelievable. While the policy may not be theirs to own, their attitude certainly is. Had they required I enter my passport at booking (this is a case-in-point why that should have been an essential requirement for anyone booking from outside the EU), they could have screened it and refused it then and there with the explanation that it had to be at least 3 months from expiration... BEFORE taking my money, issuing a boarding pass for me and "allowing" me to fly 5,000 miles first! From a passenger point of view...valid is valid. My passport was and is valid through the entire duration of the trip. But Ryanair apparently thinks a non-EU citizen is supposed to possess ESP and instinctively know you need at least 3 months left on your passport? Bad overall service, terrible customer service, and my family said the flight itself (just a 2 hour flight to Berlin) was miserable. Don't think for a second they were willing to issue me a refund there. They make YOU go to the trouble of having to write in, follow a bunch of steps to "request" a refund. From there, who knows how long it takes to get it. Highly suggest you find another means of getting to the mainland from the UK, and avoid this sham airline at all costs. We'll see what they are willing to do to make this right, but I'm not getting my hopes up. In the meantime I guess I'm forced to visit an American embassy with the hopes of getting an extension. The added expenses, time, trouble and misery they have put us through is off the charts. A simple requirement on their website would have prevented all this. That is THEIR responsibility. And we learned from a security guy at Stansted that this is far from the first incident of this happening. LEARN YOUR LESSON, RYANAIR. I'll be scrutinizing their treatment of my family on the return trip. May have to see what my lawyer says is an appropriate way to proceed here. In closing...I really am a very positive and compassionate guy, but rub me the wrong way and see a side of me you can hope to never have to see. Ryanair just tipped the scale. | 1 |
EasyJet | Bara's the customer service agent was very polite, prompt and personable in the delivery of her customer service. She swiftly, resolved my query. | 5 |
Jet2.com | Barbara and Dan from the flight from Manchester to Alicante on Tuesday 23 July top class service even compared to business with other airlines great experience as always thanks for making my trip enjoyable #jetsue | 5 |
Vueling | Barcelona El Prat to Paris Orly with Vueling. We flew on a new aircraft that was very clean. The flight was very smooth and the cabin crew were very friendly. It was very cheap and well worth the price. | 9 |
Ryanair | Barcelona is currently a forbidden area to travel to from Belgium. I understand these are difficult times, so I don't want them to refund my tickets. All I asked is the possibility to change my flights without an additional cost. Guess what: if you booked a flight in january, when nobody knew a pandemic was going to happen, you have to pay (360€ in my case just for the rebooking!). If you would have booked your flight after the 10th of june, being fully aware of Covid 19, you can change your flights for free... Another thing I don't get: Ryanair is not cancelling their flight to Barcelona theirselves, although it is legally forbidden to travel there from Belgium. But of course: cancelling the flight would put the responsibility at their end and they would have to provide a voucher. This was the last time I ever booked a flight with Ryanair! | 1 |
Vueling | Barcelona to A Coruña. Avoid like the plague. This airline is absolute garbage. I have traveled extensively thru the years and no other airline has ever remotely come close once to the disgraceful level of service Vueling always seems to offer. Delayed and/or cancelled flights are a daily story at Vueling. | 1 |
Vueling | Barcelona to Alicante. My partner and I arrived at the Barcelona airport about an hour before our domestic flight. We asked two Vueling employees where to check in for our flight, and they pointed us to the self-checkin machines. We tried to check in, and the machine did not work. So we asked another employee, and she pointed us towards the 1 open checkin window manned by a Vueling employee. There was a line of about 30 people, all waiting at this one window. (Meanwhile, there were at least 5 other unmanned windows.) While waiting in the line for over 30 minutes, we tried to use the machines again, and they didn't work. When we finally got to the front of the line at 1:29, the employee told us that we could not get on the flight because checkin had closed at 1:25. She told us we should have gone to last minute check-in around the corner. No one told us this option existed. Three different employees failed to give us the correct information, and checkin closed while we were waiting in line to check in. When we went to the customer service window, the Vueling employee refused to put us on a later flight for free, and instead tried to charge us over 200 euros. He was incredibly rude, saying that we were lying about what time we arrived at the airport. I tried to file a claim on their website, but it does not work for me. I called their number, and the woman told me to use the website to file a claim. When I told her the website doesn't work and that's why I was calling, she hung up on me. Vueling is a terrible excuse for an airline with the worst customer service I have ever encountered. | 1 |
Vueling | Barcelona to Alicante. This was the second time I have flown this route with Vueling. My father was badly injured and I arrived a day earlier than my scheduled flight. They would not change my ticket, put me on an earlier flight or offer me a refund. The people at the service desk were unhelpful and couldn't give a damn. I caught the train as I would get there sooner. On the return flight I was offered the same indifference. I have since tried to contact them as I need documentation for my insurance and it is impossible to make contact with them. | 2 |
Vueling | Barcelona to Amsterdam early morning flight. Seat pitch it is ok if you are under 6 foot friendly crew. English announcements professional and the buy on board drink prices no more expensive than the airport. You need to pay for luggage and selecting a seat but the website was easy to use and baggage drop quick. | 9 |
Vueling | Barcelona to Amsterdam. I have flown with Vueling about 10 times over the past 2 years and I cannot recall any time in which the aircraft departed at the right time. Being waiting for about an extra hour is commonplace with them. However this last time, heading to Amsterdam Schiphol from Barcelona, they boarded all the passengers and informed us that the plane would not take off until they solved some problems that had something to do with traffic(1 extra hour on top of their already expected 1h delay) . No other flights were delayed in the same terminal but those operated by Vueling. I have decided to refrain from flying with them anymore. On the other hand, I must say that their staff have been always very polite to me and the rest of the passengers sitting near me. Overall, I would never recommend this company to anyone that I like. | 1 |
Grupo AirFrance-KLM | Barcelona to Amsterdam. Nonexistent Customer Service in KLM. My flight was cancelled while we were on the runway, causing major problems. I submitted a claim on the same day, February 3rd. Today is February 12th and I have not received any answer from them. Absolutely unacceptable. Way worse than low-cost airlines. Such a disappointment. | 1 |
Vueling | Barcelona to Amsterdam. Series of worst experiences ever. I would not give this airline another chance. I am an international student in Barcelona staying under valid student residency permit (NIE), which legally allows me to travel to Schengen states in Europe. I was denied to board on the plane from Barcelona to Amsterdam because their internal policy did not take my student NIE as official residency permit (which is not aligned with the law.) The plane took off, and I went to Police Immigration and confirm that I am legally allowed to travel with my documents. I checked with other airlines (Ryanair, transavia) to confirm that I can fly with my documents. After having the police talk to Vueling, they do some internal coordination to make an exception for me to put me on the flight next day. Since they told me that there is no guarantee this same trouble would not happen again, so I wanted to get refund and fly with another airline, but they refused. After writing a formal complaint though their customer service, explaining how they are being discriminatory toward certain nationalities to not allow them to travel when they are legally entitled to, they refunded my ticket, but instead of refunding one-way, they refunded my return ticket as well from Amsterdam to Barcelona without my consent and I could not get on my flight back at night, ended up staying one more night in Amsterdam and buying another flight at much more expensive fare. They over booked me and put me in the flight next day. They said after sending bank account information it would take few days to transfer, and now after 12 days, I still haven't received anything (I think they do this on purpose.) Dealing with Vueling is very stressful, ends up costing you more, and I would not recommend this airline to anyone. | 1 |
Vueling | Barcelona to Athens. Customer service inadequate! Due to death in the family we had to postpone our departure for one day we had to pay all surcharges. The staff on phone customer service suggested we pay everything and than claim back charges on ground of extreme circumstances. By e-mail we were informed (after quite a bit of back and forth mailing) that since we boarded the plane nothing could be done. | 1 |
Vueling | Barcelona to Athens. This has been a 6 month ordeal. Vueling double checked and assured us our bags were on our flight and then proceeded to lose our bags in Greece, not even able to tell us which airport they were at. We kept every receipt, per their instructions and were told that at the very least we would be given a $50 stipend for everyday they were missing (3 full days). All three of us lost our bags. We spent hours itemizing our receipts and compiling exact forms per their instructions to submit to the airline (which came to almost 900 Euros with missed connections and changes trying to get our bags). We often had to wait 3-4 weeks per each question or inquiry we made. Every time we called it was ground hogs day, and their employees were incredibly rude. They ended up giving all three of us total $239.00 which is significantly less than even the $450.00 they promised when they initially lost our bags. They also gave us no reason for the amount they sent us (after 38 emails and 6 months). They are the most incompetent company I have ever dealt with in my life. Would give them a negative number if possible. | 1 |
Vueling | Barcelona to Bilbao. Terrible, delayed, no notice, just made us wait and wait. Even waiting (seating) at the aero bridge, what a joke! Apparently plane door was jammed, we boarded halfway then asked us to leave, absolutely hopeless! | 1 |
Vueling | Barcelona to Birmingham. Was due to depart at 11.25, ending up departing an hour later, once we were up in the sky a high pitched noise was coming from the back door which was making people very uncomfortable an some started panicking, so after 45 mins in the air they decided to turn back to Barcelona which is understandable. However we went back to Barcelona and the pilot said that ground crew would tell us what to do, no ground crew were there and we were standing around wondering what was happening, We were ushered back through security then into the departures lounge where we had no idea where to go and the staff at the information desk had no clue what was going on, then we were told to go to a gate where we waited over an hour, people where getting tired and agitated, we were not given any food or drink. We finally left Barcelona at 4:30 with one apology from the new pilot and got back to Birmingham for 6pm - 5 hours behind schedule, its understandable that they had to turn around, but they should sort out communication with customers in these events | 3 |
Iberia | Barcelona to Bogota few days ago with my family, wife and two children. We had confirmed tickets in business class (discounted business class) and I had given a boarding pass with my seat when checking in Barcelona. At the gate in Madrid, in my connecting flight, I was told that the flight from Bogota to Madrid was overbooked and that I was downgraded to economy. Iberia did not change the aircraft and there was no reason of force majeur that would justify this change. I was not given any alternative, either to have my ticket endorsed with another company or to travel on the following day. The ground staff was not helpful nor cooperative in our situation. They gave me a very bad seat in economy class (no window or corridor seat). | 1 |
Norwegian | Barcelona to Boston via Gatwick. I was a few pounds over the limit and rather than giving me the option to remove some products and add them to my checked etc. I was charged another 88 euros, all in all I spent over $220 for my checked luggage. The associate who helped me at the Barcelona airport was less than impressive, being rude. I was informed my 8 hour flight home would not have wifi. During my flight home, my laptop screen was damaged due to the passenger in front of me. I was told I would receive an email from customer service next morning after my flight about how this could be rectified, after no word for multiple days I attempted to email the address given to me by a flight attendant but it was undeliverable. When the flight attendant came to take pictures of what happened the passenger in front of me again reclined her seat, and nearly smashed my screen for a second time, this time in front of the flight attendant so he too saw exactly what had happened. Upon arrival at Logan, I landed just after 7 and didn't leave the airport until almost 9pm after waiting for BOS baggage delivery. I landed January 15th, as of today I have only heard from a twitter "representative" who informed me they were experiencing higher claims than normal. | 1 |
Grupo IAG | Barcelona to Boston. Of all the cheap airlines I've flown, Level is the stingiest - you don't even get a cup of water to drink, let alone meals or snacks. Be sure to bring anything you want to eat or drink on a long flight, or be prepared to pay airport prices for food that's nearly indigestible. The dish called "chicken curry with rice" tasted like recycled paper. Cabin staff ignore you. We writhed in our seats trying to get comfortable but no luck sleeping on this long flight. On the positive side, our trans-Atlantic flight arrived half an hour early. | 2 |
Grupo IAG | Barcelona to Boston. The good: safe flight, seats are comfortable, they have TVs The bad: no beverage service and no warning of no beverage service. That doesn't stop them from running up and down the aisles with water for the people who paid for this. The inflight services were unavailable. wifi - who cares, but to order a meal or a beverage, you had to call a FA. Often with disappointing results - waited 40 minutes for curried chicken. Some of the FA treated the little folks like me with an attitude - like when I asked after 30 minutes if my meal was coming. We waited 15 minutes on the first bus to go to the plane. This was after a preboarding process that had us in line 25 minutes before the boarding time. Keeping people hydrated on an 8 hour flight should be a basic right. | 1 |
EasyJet | Barcelona to Bristol flight was stopped just as we are about to take off, due they said to a technical fault, and we had to taxi back. This I can accept, things happen, but what followed afterwards was nothing short of shambolic.We were eventually placed in a hotel 1.5 hours drive from Barcelona, others we found afterwards were in the middle of nowhere. By the time we checked into this hotel it was 5am - we got to the airport at 7pm the previous evening and were tired, hungry and thirsty. We had no idea if we were going to be collected from the hotel and taken back to the airport for our 10pm flight that evening, bearing in mind it was a coach load of passengers. My daughter called Easyjet only to be told they had no idea we were there and that our flight had taken off and landed in Bristol. Others also called, only to be told different stories. As a group we gathered in the hotel lobby at 5pm hoping and praying for a coach to arrive, which one duly did at 5.30pm to loud cheers and a round of applause! However, as this was not communicated we had no idea if everyone was on the coach, no record was obtained by Easyjet of who was there and how many. On arriving back at Barcelona airport at check in we were asked why we were there, as there was no flight to Bristol that evening!One group of passengers told me that they had to check out of their hotel at 10am and take their luggage with them. They were in the middle of nowhere, with a taxi costing 25 euros to take them to the nearest town. Again, Easyjet had no communication with anyone there and they too had no idea what to do, or even if they were going to be collected and taken to the airport.As I say I have no issue with the flight being delayed if technical issues arise, better safe than sorry, however to experience, in the middle of the night, the chaos that ensued was awful. I felt so sorry the elderly passengers and those with children, who received no help whatsoever. | 1 |
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