Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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Ryanair | We rented the car with GOLDCAR (payed the entire amout + insurance) on the ryanair website for a car in Sardinia, when we arrived they told us they wouldn't let us get the car since we had a non-approved credit card. I mean the money were on the card and we had already payed for it ahead what did they want? It looked like they find excuses to not give you the car. We went to the next huge rental and they accepted everything. We contacted the Customer care of RYANAIR and they said they couldn't do anything since they aren't responsible. Whaaaaaat? they advertise the car rental and maybe they get also money for the advertisement or from the rental itself and they say they are not responsible? Unacceptable | 1 |
Jet2.com | We requested special assistance and we were very well looked after. Seat allocation was perfect, crew were wonderful and helpful. Flight was on time.Excellent journey. | 5 |
Jet2.com | We require wheelchair assistance and Jet 2 provide a wonderful service. | 5 |
Eurowings | We researched baggage fees before confirming our flight and checking in. Doing the math, it was better to check our large bag with a smaller bag nested inside and to carry on our two smaller bags. Paid on line. Off to the airport we went. Long queue. Likely because of issues like we encountered but we don't know. Great staff in Reykjavik. "Sir, you didn't check in on line, we need 15 euro each." Us "Yes, we did check in. Here's proof." GSiR: "Supervisor please." (Seems that yet, once again, there was an issue with this. Supervisor called and got a code). We boarded without issue. Arrived Dusseldorf for 5hour layover. Hung out at gate for at least 3 of those hours, bags in plain view. Boarding process sucked and we were the last of four people to board the plane. Staff said, "go see colleagues." Colleagues shook us down and charged 100 euro to check the same bags we had just flown with and had prepaid for with our non-existent pre-check. No negotiation. Just "Pay or don't fly.' Paid so we could go. Customer service complaint filled out. Three weeks later ... form email. Responded to that form email with the rest of the story. Received second form email. Called, said "give us some time." Called again, "back office is working on it. Can take 90 days." It has now been 126 days from original complaint. Not a peep. The people on the phone are amazing, it's just the company they work for has no interest in taking care of customers. | 3 |
SAS | We reserved our 2 weeks vacation trip to Europe months in advance with SAS but a couple of months before the trip they rescheduled our flight to random dates! This cost us hundreds of dollars to book another flight with another airline which sucks. I will never go near SAS again | 1 |
Jet2.com | We returned from Paphos in a newly refurbished plane. The older models seemed to have accounted for comfort, whereas the new seats are like being squeezed into a hardback chair for the entire flight.Take neck and any other pillow along& be prepared for feeling a little stiff and achy -more so than usually do- when you disembark | 2 |
Ryanair | We returned from Tenerife in the early hours of Sunday morning, we were booked to fly back to the UK with Ryanair on the 26th March, on Tuesday 17th March we saw no their website they had cancelled our flight telling us to rebook. Which we did. As Tenerife were in lockdown we struggled to get our boarding passes printed, we were in the process of doing so on the Wednesday 18th March when it flashed up that that flight was cancelled too instructing us to rebook again but they had cancelled all flights leaving us and many more stranded. We managed to get a flight with Jet 2 travel who were brilliant. How Ryanair could just wash their hands of us is incomprehensible, they would not answer the phones still have not answer our emails. Then had the nerve to email us on Friday 20th to say our flight had been cancelled( what a surprise) . We have flown with Ryanair before but never again they are lowest of the low to cause so much stress and anxiety to people. But they do not seem to care, do they not have a conscience. | 1 |
EasyJet | We returned on Flight EZY2312 from Jersey on 2.10.22.The flight crew were truly excellent in the way they managed my wife's special assistance needs when leaving the plane at Luton.Well done Easyjet. 5 🌟 | 5 |
Ryanair | We returned to Paphos yesterday (1 January) from London Stansted on Flight FR3131 arriving at 20:10 hrs.I had special assistance and everything was fine when first arriving at London Stansted - the agent took us to check in, helped us with our luggage and then left us to go to security telling us to go to the gate where we would be met 45 mins before our flight departure.On the way to the gate (42) we passed a special assistance desk which was completely unmanned and deserted and then made our way to the gate (my husband pushing the wheelchair. (Down using a lift along and up using a lift and along but manageable).When we got to the gate there was another wheelchair passenger and her party waiting so we also waited. After some time an agent came along very vociferous (sorry we have not got his name) he gave me a lot of grief as he said I should have waited at the unmanned gate .When I explained I had been told to go to the gate he completely ignored me.We then all made our way to the plane (by this time it was raining heavily) all the time the agent was chatting loudly with all and sundry at the airport about New Years Eve and Happy New Year.When we got near the plane transport to the plane was not there and it was now raining heavily and he took us to wait in a shelter not far from the plane. When the transport did eventually arrive both wheelchair passengers were wet and cold but finally arrived on board.All in all this was not a good experience and it would be really helpful for future flights that we were given clear instructions before we got to security as to where to wait after passing through security so nothing like this happens again.Also the bombastic agent who took us to meet our plane should be given some specific behavioural training so that he addresses and treats disabled passengers respectfully rather than like pieces of meat. | 1 |
Jet2.com | We rqd airport assistance due to my husband not being well.right from arriving at malaga to the carpark at Birmingham the service was caring @efficient.We have travelled with jet 2 for a number of years now..@certainly will in the future. | 5 |
Jet2.com | We sat on the runway for 45 mins at Paphos airport because they couldn't print off the clearance paperwork for the crew as the printer wasn't working. Surely these days clearance by email would suffice. Apart from this the flight was fine | 4 |
EasyJet | We seek return of funds taken without authorisation.On 22 August EasyJet debited £98.96 from my daughter's bank account. The payment referenceEasyJetK5 K5V9S6X provides no clue as to what the payment is supposed to be for.On 23 August we contacted EasyJet on the chat and we were assured that a case number would be allocated and we would receive an email to establish next steps.No email was received from Easyjet. On the 29th August we emailed EasyJet to make the complaint. We received a standard email response referring us to FAQ and assuring us they would be in touch with us within 14 days. On 7 September, we received an email apologising for the wait and referring us once again to the FAQ that bear no relation to the issue at hand. We have tried to contact Easyjet using the chat facility. We waited for an hour with no indication of how much longer we would need to wait.What do we do now? Small Claims Court?16 October - Court claim filed. | 1 |
Ryanair | We selected Ryanair to fly us from London Stansted to Fes Morocco and then Marrakesh to Seville and then a selection of flights with Ryanair to get us back home to Birmingham from Seville. Had no problems at all every flight was on time although left a bit late at times but they made that up by arriving well within the scheduled arrival time. Highly recommended...... | 5 |
SAS | We should be able to rate also actually negative a company not one star but minus stars. This is the wrost and the worst comspny i have ever used to fly. Latest expirience i am furius because they just stole our money. We bought tickets with extra insurance and because insurance is binded to the booked flight, they rescheduled 3 times our flight and actually insurance was not valid at all at the end and requested refund. End offcourse 3 hours waiting on phone, no emails answered and waiting time to handle email 8 weeks. They should be burnt down the scams. People should not buy from them again ticket. They should not support them at all. The worst of the worst | 1 |
Ryanair | We should be boarded half an hour and we still sat inside the airport | 1 |
EasyJet | We should be flying to Venice today for a short break, and despite the country being on lock down and the government's advice being only essential travel to Italy, easyJet are adhering to its normal cancellation policy - ie you lose the lot!I do understand that it is very difficult for them right now, but I think that as a gesture of goodwill, the very least they could do would be to refund taxes for flights not taken, and additional payments made for seats and baggage.Like a previous poster, we are also over 65 and with compromised immune systems and so decided that it is not worth the risk.I find easyJet's online statement that 'The health and well-being of our passengers and crew is our highest priority' to be disingenuous at best.We have had good service from the two main low-cost carriers in the UK in the past, and so we do not engage in the rubbishing of them, but we do find their attitude right now to be very disappointing.Edited to add that just an hour or so after posting the above, I took a look at the airport's website to see that my flight was cancelled. No email from easyJet (but then I had not checked in), so although they left it until the 11th hour to act, we did receive a full refund. | 2 |
EasyJet | We should be in Edinburgh as I write this. Unfortunately, due to storm Eowyn, I'm sitting here typing this on my computer. Flight EZY219 from Bristol to Edinburgh was initially supposed to depart 19:30. Depart time changed constantly throughout the day.However just as we were about to be boarded, EasyJet cancelled the flight.Now my criticism isn't about the cancellation if the flight had to be cancelled for safety reasons so be it.My gripe is about the absence of communication, at least if we had known there was a possibility of not going, we could have prepared. to have us think everything was OK all day and then just pull the rug from under us was bang out of order.The Easyjet staff did the best they could considering the circumstances, but EasyJet need to do better! | 1 |
EasyJet | We should fly 1350 english time to copenhagen, but at 11 we were informed, the departure was moved to 20:30, then at 12, it was delayed to midnight, then it was delayed to 2:30... SUDDENLY the big screens said... Go to gate 527.... we did... 500 people running.... then we could wait for 4 hours, to be informed that we could now go back WALKING 2 km. for the luggage..... Now this is funny.The bagage has been taken away from the big hall, so we were now 2-3000 people running around, no staff ever, no information on speaker and no luggage.People were crying, calling on the phone and yelling..... and police was there.After picking up our luggage in bagage claim we finally found our bags.Next. we went to first floor, airflight information. it seemed that they were informed there is nothing we can do, try to book a hotel on hotels.com and call our customer support.well, the app was down. the phones were down. the number on the paper we got with information was the wrong and old number.we talked to 4 people telling us different things.We were told we could claim for compensation IF we save all receipts. So we will.Now we are stranded with a taxi at a Motel in Tadworth, and to be honest, i have no idea where we are in the world! We arrived after midnight, the breakfast was terrible and now there is only 18 hours for our flight. Meaning. We should checkout today or pay for an extra night.We got no information from EasyJet, we called them on +44 033055151the number says 54 in their brochure, but thats out of order.We hope our hotel expenses, the taxi and food will be paid and look forward for wednesday morning 6.30 departure to copenhagen.This is the last time and EasyJet has to be shut down. This was so critical. Also the Hotel Collonade in London was filled with illegal immigrants, dirty and old so not even a 4 star hotel as hotels.com said.The whole travel industry is filled with misinformation!!!!Completely non existent customer services during the issues on BH Monday. Flight was cancelled 20 minutes before take off (5.30pm), no members of staff turned up to handle anything, app not working. No phone support, no emails, nothing. Finally got an email claiming extraordinarily circumstances, which is a lie as the fix had been completed and other carriers were flying out. The issue was staffing (likely pilot was over hours) which is understandable BUT the airlines responsibility.Pity, I used to rate easyjet, but this is the second very poor experience in a row. Will never use again | 1 |
Grupo AirFrance-KLM | We should have flown out of Edinburgh on the 21st December 23 for a 7 day holiday in Las Vegas via Amsterdam unfortunately the evening of the 20th our flights had been cancelled. We contacted KLM customer service and spoke with an agent who managed to book us on a flight but with a different airline. I must thank KLM customer service team for all the help that made the start to our holiday brilliant service. After our holiday came to an end we had the great pleasure of flying home on a KLM flight, ( first time flying KLM ) crew fantastic my wife can’t eat cheese and they found her a meal that had none and they certainly didn’t forget as every meal my wife had didn’t have cheese amazing service. I only had one complaint my pasta dish was over cooked, pasta very mushy. Apart from that our flight was fantastic. Once landed in Amsterdam the staff at the airport couldn’t be more friendly and helpful and again our flight back to Edinburgh was brilliant KLM must have the most friendly and helpful staff and crew. I would definitely fly KLM looking forward to my next holiday.keep up the fantastic work KLM I’ve since joined KLM Flying Blue club. | 9 |
EasyJet | We should have returned from Paphos, Cyprus at 1.30am on Sunday 24 September. Instead we arrived back at 7.30pm that day. Although we were taken to a hotel we didn't arrive until about 1am having been at the airport since 8.30pm. No explanations or apologies were given and a member of easyJet handlers told us we were 'very lucky'…….????? We were collected the following morning at 11.30am to be greeted by more delays and no information. The departure boards had no information and when I politely asked a member of staff if there was an update on our flight he shrieked at me saying 'go away I am doing my job'. When I called EasyJet customer services in the uk at 15.15 I was assured the flight would be leaving at 15.00 - 15 mins before the time of my call. When I told him of his mistake he admitted he didn't know when the flight would go. We finally departed at 16.33 after sitting on the runway for 45 mins. The final straw - no food on board and when we bought an over priced coffee we were told to keep the paper cup if we were likely to want another drink as they had run out of paper cups. We were delayed for 17 hours. Apart from the breakfast in the hotel we were given no meal vouchers and even worse, no information. I have sent 3 emails to the CEO of easyJet and I have not received any form of acknowledgment. Just shows the contempt and lack of respect he gives to his customers | 1 |
Lufthansa | We should have the possibility to give zero star to such a bad customer service company.It is one of the worst customer service experiences of my whole life. | 1 |
Lufthansa | We should never choose this fly-Company, we lost half of our holiday, waiting for our bagage at the final destination, which have been deleyd more then 24hors.Our flight was 5 hours deleyed aswell. | 1 |
Jet2.com | We so prefer to fly with Jet 2. The staff are so helpful. There's no mad rush to push Alcohol for folk to drink onboard.Times of flights are convenient. | 5 |
Jet2.com | We specifically chose flights from Manchester airport so that we had good flight times to fly out and back from Lanzarote with our 3 year old and 10 month old baby. Jet 2 have subsequently cancelled the daytime flight and moved the return flight to land at 1:40 am and will not let us move the flights to a closer airport without considerable extra expense after we already incurred additional cost when we had to move the holiday back a year due to our baby arriving prematurely. | 1 |
Jet2.com | We spent 1 hour in the queue at passport control when leaving Fuerteventura. It looked like all the flights to various cities in the UK were leaving at similar times and passport control could not handle the volume of people leaving, in a timely manner. This resulted in many people being late for their flights and having to be taken out of the queue and escorted to the front.No ice for drinks on the flight. The reason given was that it was always like this on return flights as they don't restock in Fuerteventura. They only have what was loaded in the UK and this gets used on the way out! This seems like something that should be easily fixed, especially as it is a well known issue.Apart from these 2 issues, the rest of the service was up to Jet 2's normal high standard. | 3 |
EasyJet | We spent 9 nights in Tenerife and wanted to change our flight to an earlier one. I called Easy Jet holidays and Sharmin was really helpful and changed our flight, seats and airport transfers free of charge. Thank you so much! | 5 |
Pegasus Airlines | We spent an awful day because of Pegasus. Our trip from Antalya to Lyon via Istanbul was a disaster ! For the first flight, they announced a delay of 30 minutes but finally it was 2 hours but no one, absolutely no one, let us know about it ! On all screens at the airport and on the website the delay was still 30 min !!! Of course, we missed our transfer flight Istanbul. And the guy put us in an airplane for Marseille, which is quite logical since we live in Lyon.. but hey, it's the same country… anyway, we landed with 30 minutes delay (normal), and again no one mentioned anything about it. Not the pilot, not the stewards, it was as if they delay didn't exist.Long story short : thanks Pegasus for having us arriving 5 hours later in a different city, change a train and spent more than your flight ticket. So, no, I really do not recommend this company. However, if you really have no choice, at least book transfers with at least 3 hours difference in between. | 1 |
EasyJet | We spent over £1k on flights from Bristol to tenerife on 28th December. Due to air bnb issues, we had to cancel our air bnb and could not find another without spending an extra £1k. We've decided to move our flight and holiday to march instead. We were going to celebrate my 30th birthday.The flights in March are some £300. Easyjet won't give us a voucher for the difference in flight prices (or any part of) and on top of that, we had to pay an extra £200 to change the flights! Meaning easyjet is keeping £1,250 for a £300 flight. This is not ethical at all and they are not interested in a goodwill gesture. This means we don't have the money to do anything for my 30th birthday. Thanks for ruining that, easyjet.The 'complaints department' said they *can't* give a goodwill gesture. Its a won't not a can't.We won't be using you again if we can help it. Not ethical. | 2 |
Vueling | We spent over £863 worth of flightsOn the way out, we went 1.5 hours on the runway. On the way back left on time, but an absolute mess trying to book in, took over 2 hours, they only had two staff to process 2 flights. Absolutely ridiculous. The nonsense didn't stop there! We were refused drinks on board the plane as we only could pay with cash and they only allowed card payments, apparently for our safety??The staff tried their best, but very poorly organised. A terrible airline, which we will never use again!! | 2 |
Grupo IAG | We started our day with BA in Prague. The flight actually left on time! I came to find out that’s very unusual. We purchased business class seats. As you can see from the picture they hardly were business class. All they did was block off the middle seat in the first few rows and called it business class. Horrible flight. In addition I had a really rude rude check in clerk basically yell at me when I excused myself and asked if she could give a little bit of priority to the many business class passengers who weren’t being served. Then we got to Heathrow and the real fun began. We had a 4 hour delay. They gave us about 5 different excuses for the delay. I had a few employees walk away while I was asking them questions. They were very rude. At one point there were no employees left. And from the announcements it seems virtually every BA flight was delayed. And there were no weather issues. There was no place to comfortably store items in business class. I’ve never experienced that before. Not even a cup holder for my bottle of water. The seat controls didn’t work well. You had to keep pushing the buttons to get them to do anything. The power outlet didn’t work. There was no internet the entire flight. The overhead luggage bin was too heavy. I almost got a hernia having to close it. This is a horrible airline. I’ll never fly with them again. If I could give zero stars I would. | 1 |
Jet2.com | We stayed at the Turquoise Hotel in May this year 2 adults 2 children. Hotel staff were ok tbh. I stayed in this hotel previous year 2023 but sadly was so disappointed this time. The restaurant and chefs were who i remember from previous year unfortunately the food and choices are not up to standard for an all inclusive hotel. Food was always cold no matter what time you went over to it. The kids choice of food was nin existent so had to take them to a restaurant for hot food and something they would eat. This is a serious let down because on my previous visit the food was so much better thats why i returned never again avoid this hotel. They only cater for our european cousins. They were so rude ignorant self absorbed and selfish. Put it this way if they dont like kids there are plenty of adults hotels dont book a bloody family hotel. Avoid this hotel 1/10 only because of a bed and the staff were ok never again | 2 |
Jet2.com | We stayed in the Avenida hotel in old town Benidorm. And a cleaner stole our money from our room , about 200 pound in total and we had a run around with hotel and police who just palmed us off , back and for to hotel police station and police coming out to hotel complete joke , we had evidence from memory card of door card showing a cleaner had re entered our room at 6.40 in the evening for no reason of which she laughed and denied even though the police also had this evidence they didn't seem to be bothered , we went to jet 2 office and reported it to staff and she put the report on the computer in front of us , then we went to police station they said that the hotel should of called out the police the night before so we went back and they called out the officers that day , not one rep from jet2 contacted us in resort or since , shocking as we paid a lot of money to stay in what I can call a very dated and tired hotel , made even worse by the theft left us feeling unsafe , we stopped all staff entering our room to clean as they could not be trusted and we ate out not in Hotel as we couldn't bear to be there after that . | 1 |
EasyJet | We stayed in the hotel for 4 nights. The hotel was very good, well looked after and the staff were professional and friendly. The breakfasts were excellent. However we did not like the glass box which was the bathroom. There was no privacy at all! Also it did not have anywhere to put anything in the bathroom. After showering there was nowhere to put the wet towels. Also there was nowhere to put shampoo etc in the shower. The tea area did not have an electrical point. You had to move the kettle to the desk area. | 4 |
Turkish Airlines | We supposed to leave to Prague tomorrow, for the spring break. When I went to check-in for the flight, I got an error message stating our flight got cancelled. We have not received any communication regarding cancellation from Turkish airlines! Absolutely unacceptable. Still trying to reach customer service. It takes forever to reach them. I’ve been on hold for more than one hour. The vacation was planed 6 month ago. I would avoid booking air travel with them in the future. | 1 |
Turkish Airlines | We take multiple long-haul trips every year with Turkish Airlines flying in Business Class. Reliable, good service, flights generally on-time, catering consistently good if not exquisite (our preference over Qatar Airways and ANA for food - Flying Chefs and menus definitely Turkish's calling card), flight attendants generally warm and solicitous and downright playful especially if you lead with a smile. Highly recommended. | 9 |
Jet2.com | We think jet2 are definitely the best low cost airline and their service is outstanding and the staff are lovely.Our only complaint which we understand is difficult to deal with is that the seats are too cramped for the average size of passenger which means some of us end up sharing our limited space with our neighbour which is uncomfortable on a long flight to Fuerteventura. | 4 |
Norwegian | We thought by being Norwegian we were in for a great flight flying from Bangkok to Amsterdam, but as result we started having to pay for everything which was not very clear when buying the ticket and to our biggest suprise we were not included a free meal in a 12 hour plane ride. We even had to beg for a glass of water and anything that we did end up paying came to be different. I will never take that airline and highly recommend no one does. Big disappointment. | 1 |
Norwegian | We thought we got a great deal buy booking with this airline. Little did we know it would end up being a nightmare! The total we paid out of pocket at the airport was $435 so be prepared to pay that much extra aside from your air ticket. We left from ORD to London and paid $137 for 3 seats (save yourself the money and do not prepurchase the seats...this airline always has empty seats-now I understand why). We then purchased $50 to check in one luggage because we knew it was going to be overweight...we weighed all our luggage ahead of time to avoid the extra fees. We got to the airport and they took our checked-in bag but then was told we had to pay an extra $105 because we were 7kg over. On the Norweigan website, it states carry-on is 10-15kg but at the airport the weighs are 3kg less (false advertisement so please beware of this). We did not even have option to transfer some close to the checked-in bag since they already took it on the belt and were literally rushing us to pay which we did. Our return flight from BCN to ORD again we were prepared we paid $50 ahead of time. We got to BCN and was told to pay $90 because we were now 2kg over, again we tried to argue but we were being rushed to pay. Literally pulled up their website to show them their luggage weight and was told that they do not follow that policy but instead follow the airport policy which has different weight restrictions. A bunch of thieves trying to get money any way they can. Mind you they do not even give water on the plane you have to purchase water $3 for a 9oz bottle. We asked for water and they asked for our credit card. Worst airline I have ever experienced. I tried to call their customer service and was hung up on multiple times. was up until 1AM to get a hold of the refund department which opens at 9 CET to only waste my time and was literally told they I purchased extra suitcases at the airport that is why I was charged all these extra fees. Save yourself the hassle and go with any other airline but this. Just disgusting. I mean simply ask yourself...is it appropriate to not give cups of water to your passengers flying 8+hours...instead you refuse to give them water without paying,,,this just shows what kind of nightmare type of airline this is. | 1 |
Vueling | We thought we had booked British Airways as it said 'Thank you for Booking with British Airways' on the ticket but the ticket turned out to be flying with Veuling. The flight was overloaded and over 30 people were not allowed on the flight. Having paid for a 4pm flight on Saturday to arrive UK 5.30pm we were diverted via Barcelona overnight to arrive a jaded 9.30 the next day. I felt sorry for the front line staff in Florence who were chaotic but at the sharp end with some angry passengers, me among them. BA, despite their logo on the flight name, washed their hands of this and offered no help at all. Be careful that BA means BA - and avoid Vueling if at all possible. | 2 |
Grupo IAG | We thought we were getting a great deal, but "if it looks too good to be true, it probably is."A few days after we bought the tickets, Level contacted us: "We regret to inform you that your flight will not operate as planned." The in-bound flight was going to get into New York much too late and we asked to fly out the next day at a more reasonable hour. We had to call several times before getting someone who was willing to help. And even then we learned that Level does not have flights every day so we'd have to leave several days later. So we asked to change the return date as well. We did not want our stay to be shortened. Once again, we had to call several times until someone was willing to accommodate us. And that doesn't even count the number of times we called where we waited for 15-20 minutes just to be told that all the lines are busy, please call back later. We originally bought the tickets in February, and our new itinerary was finally confirmed just days before our departure - the 3rd week in April.The actual flight was more or less uneventful, but you need to be aware that you have to pay for everything - checking in one bag costs 70 euros, a meal costs 35 euros per person, even water is not free. In fact, while we were checking in on-line (it took a while because the website was having technical problems) we were told over the phone that there are a limited number of "free random seats" and we will have to pay for a seat. I said, "forget it, we'll stand." She was not amused and said we will have to pay for our seats. I told the agent that it makes no sense to buy a ticket for a transatlantic flight where the seats are not included. We eventually called back and finally someone was willing to help us with our seats.All Level flights depart from Newark at 10:40pm to go to Paris. However, exceptionally (it was never explained why the time change) our return flight on May 3rd would leave at 12:20am. On May 3rd, we arrived at Newark at 9pm. Much to our surprise, Level had no scheduled flight that night, no Level agents were anywhere to be found and the customer service number was not available at that time. In the meantime we had to spend hundreds of euros to extend our stay in New York.We had to wait UNTIL 3AM to reach a customer service representative to find out what was going on. We were informed that we were supposed to check in on the evening of MAY 2ND to fly out at 12:20am (which then becomes May 3rd). We asked why this was not explained to us over the phone or at least on our booking confirmation. The response was: "it is not our responsibility to inform you to arrive the day before." We called back customer service about a dozen times throughout the middle of the night and no one would help us. The only solutions they offered were to reimburse the tax - the first supervisor told us it was 230 euros, but the second supervisor said it would only be 75 euros). When we demanded to speak to another supervisor we were told that there weren't any other supervisors at this time that spoke English, only Catalan.Lorenzo Benito got on the phone and spoke Spanish. We explained the entire situation, he apologized (the only agent to apologize) and said he would need 72 hours to rectify the situation. In the meantime the supervisor invited us to purchase new tickets to fly out a couple of days later for $1900 (for 2 adults / 1 child) with the hopes of getting reimbursed. We opted to take XL Airways for 1160 euros. | 1 |
Grupo IAG | We thought we were getting a great deal, but if it looks too good to be true, it probably is. A few days after we bought the tickets, Level contacted us: "We regret to inform you that your flight will not operate as planned." The in-bound flight was going to get into New York much too late and we asked to fly out the next day at a more reasonable hour. We had to call several times before getting someone who was willing to help. And then we learned that Level does not have flights every day so we'd have to leave several days later. So we asked to change the return date as well. We did not want our stay to be shortened. Once again, we had to call several times until someone was willing to accommodate us. And that doesn't even count the number of times we called where we waited for 15-20 minutes just to be told that all the lines are busy, please call back later. We originally bought the tickets in February, and our new itinerary was finally confirmed just days before our departure - the 3rd week in April. The actual flight was more or less uneventful, but you need to be aware that you have to pay for everything - checking in a bag, a meal, even water is not free. In fact, while we were checking in on-line we were told over the phone that there are a limited number of free random seats and we will have to pay for a seat. I said, "forget it, we'll stand." She was not amused and said we will have to pay for our seats. Level flights depart from Newark at 10:40pm to go to Paris. However, exceptionally (it was never explained why the time change) our return flight on May 3rd would leave at 00.20. On May 3rd, we arrived at Newark at 9pm. Much to our surprise, Level had no scheduled flight that night, no agents were anywhere to be found and the customer service number was not available at that time. In the meantime we had to spend hundreds of euros to extend our stay in New York. We had to wait until 3AM to reach a customer service representative to find out what was going on. We were informed that we were supposed to check in on the evening of May 2nd to fly out at 00.20 (which is May 3rd). The only solution they offered were to reimburse the tax - the first supervisor told us it was 230 euros, but the second supervisor said it would only be 75 euros). When we demanded to speak to another supervisor we were told that there weren't any other supervisors at this time that spoke English, only Catalan. An agent got on the phone and spoke Spanish. We explained the situation, he apologized (the only agent to apologize) and said he would need 72 hours to rectify the situation. In the meantime the supervisor invited us to purchase new tickets to fly out a couple of days later for $1900 (for 2 adults / 1 child) with the hopes of getting reimbursed. | 1 |
Eurowings | We ticked 'Special assistance required' as we were travelling with our disable child. No assistance was available throughout any of the airport process, or on board.Further more, they decided to split our disable child with the seat allocation. There are huge safeguarding issues here sitting a non-verbal child between two strangers away from familiar parents. We were given no opportunity to train the strangers on changing his feeding tube / cleaning him etc.On board we also noticed an issue with staff serving nuts to a passenger next to a nut allergic traveller. Despite them raising several concerns.They're the headlines, but the whole process was a s*it-show. I arrived to the desk with 'Eurowings Check In' displaying on the screen, and a man in a Eurowings uniform. He eyed me and my luggage suspiciously. When I said "I'd like to check in please" he looked surprised and said "This isn't a check in desk". I re-checked the screen, and the luggage conveyor belt next to him to check my own sanity, when he asked "What Airline?" I said Eurowings, to which he replied "No, that's not here".... Dressed head to toe in a Eurowings uniform. I honestly nearly asked him if we could do the interaction again, so I could film it.He directed me to some check in machines, which didn't recognise me, but I got them working eventually. Unfortunately this then came up with a "Out of ink, see assistant" message. So back we go to the Eurowings gent from the start. When I told him what had happened, his eyes lit up "Oh, excellent. I can print you those for 30euro each. That's 90 Euros. I'll also take £90 if you want, they're basically the same now aren't they?" No offer of a receipt, or any paper work, and that £90 went straight in his pocket, there's not even a till at the check in desk.The only airline that flew the route we needed so no choice. Loads of legal issues here. | 1 |
Grupo IAG | We too suffered from cancelled flight to KL. Think they have pulled the route.No explanation, just awaiting the refund. Luckily not flying till Jan, so time to rebook, and I suppose avoid what is generally rubbish service and planes. | 1 |
Grupo AirFrance-KLM | We took Air France from Rome to Paris and there was a 1.5 hrs delay on the flight. This resulted in missing our flight from Paris to Brazil (Air France as well). The next flight to Rio was 11 hours later, meaning we had to be waiting the whole day for the next flight. Air France refused to offer any further assistance then rescheduling our flight and giving us 1 ticket (16 euros each) as the only meal for these eleven hours wait.This has happened today, 16th September. When we asked the manager about the food policy, which says reasonable amont of meals per hour waiting, his reply was that reasonable is not a clear word. This, is the Air France policy, not clear even to it's own managers. What an embarassement! | 1 |
Ryanair | We took a Ryanair flight from Southend to Faro yesterday. About 20 minutes into the flight, we went through a hailstorm and although it was noisy, it seemed normal. We were then informed there were cracks in the glass in the cockpit, and we would fly to Stansted to swap into another airplane to continue our flight to Faro.It took over 2 hours to find another plane, swap hold luggage, board, refuel and get a departure slot.I found the whole experience was very well thought out and well coordinated. The crew and all the groundstaff involved got on with their tasks.Well done Ryanair in fixing the problem and getting me to Faro and not just cancelling on me. | 4 |
Lufthansa | We took a flight from London to Bangkok with a stopover in Munich. The flight in Munich was delayed by 6 hours without any explanation given. The delay was exhausting and Lufthansa are supposed to provide compensation for delays over 5 hours as per EU regulations but the airline is still disputing this. I've just found out that the flight back is delayed by 75 mins so will be missing the connecting flight back to London. Awful airline, very inefficient, rude and make travelling so stressful. Don't recommend them if you value your sanity and well being.Additionally it's worth noting that despite booking directly with Lufthansa, the long haul flight between Munich and Bangkok was operated by their budget airline Eurowings, this was an awful flight. The food was inedible and despite it being a 13 hour flight you could not have a blanket or pillow without payment. I've flown economy with Norweigan before and it was a much better experience. I will never use Lufthansa again. | 1 |
Pegasus Airlines | We took a flight from London to Dubai and had to change a flight in Istanbul. The flight departed late by 50 minutes. The staff made no effort to welcome any passengers onboard. On the way I asked for a glass of water and was refused, was told pay £2 and buy a bottle. A totally unprofessional staff with no basic knowledge of how to treat their customers. Again the flight that we took from Istanbul was delayed by 25 minutes. On reaching Dubai we found one of our luggage was missing. It was not loaded from Istanbul, and were told it will come after 24 hours. DONT EVEN TRAVEL FOR FREE ON THIS AIRLINE. | 1 |
Iberia | We took a flight from Paris to Mexico, via Madrid, in December. Iberia obliged us to check-in the hand luggage because the flight was full. In the luggage, there was an expensive camera. Then they lost the luggage.We asked for reimbursement, provided all the receipts and they only reimbursed 50 euros!!! Not even the cost of the suitcase.I have insisted in several occasions and they refuse to reimburse what we have lost. This is absolutely disgusting.NEVER EVER ACCEPT THAT THE HAND LUGGAGE IS CHECKED IN WHEN THE FLIGHT IS FULLComplaint number in Iberia is E20230122-33649155 | 1 |
Jet2.com | We took a flight only with Jet2. They were excellent from start to finish. Very well organised at the airport and throughout the flight. You may pay a little bit more but it's absolutely worth it. | 5 |
Ryanair | We took a flight to Mallorca and we had not any problem. It was very cheap. | 3 |
Grupo IAG | We took a flight with BA from Heathrow to Walvis Bay (Namibia). This involved a change of plane and airline at Cape Town and the final leg of our journey was delegated, by BA, to cowboy airline; Airlink.Our luggage got lost on the way, probably – but not definitely – by Airlink. Our booking was with BA and we had entrusted our luggage to BA, we paid BA for the journey, our luggage receipt was from BA and the second (Airlink) part of our flight was given a BA flight number. Despite this, BA claimed that we had to claim the cost of getting our delayed luggage to us from Airlink.To be fair, it was Airlink who deliberately went out of their way to discourage us from making any claim (e.g. the claim form needed to be notarised by a Commissioner for Oaths, and they wanted a letter from our bank manager confirming our account details). But we don't actually have any proof that it was Airlink who lost our luggage, and we maintain that our contract was with BA, not them. BA wouldn't even contact Airlink on our behalf – they simply passed us on with a "Nothing to do with me, mate" type of attitude. After eight months we got virtually nothing in compensation.If you fly with BA, make sure you know who they book any connecting flights with. And if Airlink is one of them I suggest you book your flights with someone else. | 3 |
Lufthansa | We took a fly to Spain, my suitcase was lost and Lufthansa did not respond. They promised to send ut, but until now (almost one month later) they never responded. I don't trust Lufthansa anymore | 1 |
Ryanair | We took a hire car with Ryanair, on arrival at Faro their partner, Surprice, took us several miles from the airport to a very isolated office pickup point. Despite paying Ryanair for the car in the UK Surprice would not let us have our car until we paid a further 465 euros deposit. They assured us this was refundable. Over the ensuing weeks we sent numerous emails and phone calls and eventually, after threatening legal action, received only 300 euros. It does not look like we will ever get the remaining 165 euros. Ryanair do not want to know, they say this is between Surprice and us. | 1 |
Turkish Airlines | We took a the flight was Karachi which arrived 50 minutes late at the Istanbul. The original layover was 1hr 50 min. The flight landed at the other end of the aiport from where we were supposed to take the connection to Frankfurt. We ran to the gate, passed the busy security arrived at the gate B10 , flight was gone. No info, by anyone, delay from Karachi was airline problem. Asking random airport staff we were told to contact Turkish airline care point. The staff looked at us and said calmly here is your new flight which is 4 hours late than the original connection. I went to speak with the manager of the care point who says he does not understand what is my problem because we have been issued boarding passes for the new flight. No apology for any discomfort. | 2 |
Ryanair | We took a trip to Essaouira from London. We were asked to check in one of our cabin suitcases when we arrived at Essaouira's airport. Before we boarded our departure flight at London, the staff had already checked our suitcase sizes and confirmed that our suitcases fit the required measurements. Then, at the check-in desk at the Essaouira airport, we were required to re-measure the suitcase by fitting it into the metal frame provided by the staff as we did at London Stansted. This certainly raised a question from us at first because we had already done the same for the same suitcase at London. But, as politely requested from the staff, we did and proved again that our suitcase fit into the metal frame provided by Ryanair. The staff member at the desk looked at our suitcase, checked and confirmed that it fit inside the frame. So, he gave us the stamp on our boarding passes for security check.The unbelievable part was that, before we boarded our flight at the gate, we were required to fit our suitcase into another metal frame (again!?). As we just did it at the check-in desk, it of course raised our question (again). But we did as we asked since the flight was already delayed, and we did not want to be held back nor wanted to keep any other travellers waiting. The most amazing part was that this time our suitcase did not fit into that metal frame provided by the staff at the gate. The same staff member, who confirmed that our suitcase fit at the check-in desk, was there. He, like the other staff of your company, just kept asking us to pay as the suitcase did not fit.This situation could hardly raise no "interesting" questions from us as customers. First how many "different" sizes of those metal frames do this company have? We were never provided any measuring tape or any other alternative way to measure the size of our baggage. Everyone, including the staff, just relied on that metal frame. Then, without a proof that the metal frame size is accurate, we, the customers, are coerced to pay for the extra fee. This is not only a matter of how much extra fee we must pay, especially in our circumstances. There are clearly multiple frames of different sizes for measuring suitcases provided by Ryanair in the same airport. I would not doubt the standardisation of these tools for measuring until what I just experienced at Essaouira! Exactly the same suitcase, as the staff member confirmed and witnessed, fit into one but not the other?! And customers, like me, need to bear the cost of such inconsistent services and poor standardisation of tools. That is absolutely nonsense!I asked for another opportunity to try to fit the suitcase into that frame at the gate and told the staff member that his colleague confirmed and approved before we passed security. The response I got was that staff member moved the metal frame away and blocked me from trying again! We were also told by the (maybe) manager that we had to leave our suitcase at Essaouira if we were not paying the extra fee because the flight was delayed by us! Being subject to such an unfair treatment, we also had to be responsible for the delay caused whatever other reasons unrelated to us? The boarding to the aircraft was not even started as she shouted that at us. This entire experience was unprecedented. As a customer, did I not even have the right to fit my suitcase into that frame once more? | 1 |
EasyJet | We took an early morning flight from Birmingham 6607.A guy called Mike was our cabin manager, what a wonderful man. Polite, welcoming and very chirpy/funny.Credit where it's due, flight was on time and Mike and his crew made it an enjoyable flight. | 5 |
Jet2.com | We took and early flight to Alicante from Leeds Bradford. Competitive price, selection of dates and flight times and no issues with flight or airport. Always a pleasure to fly with Jet2 and have never had any issues. Twilight check in a good feature. | 5 |
EasyJet | We took four easyJet flights to get to Sicily and every one of them was at least an hour delayed. What's much worse is that they fed us an endless stream of excuses and lies about the delays. Every update is a drip feed of small extensions of their stupid delays. It's always just about time to fly but there are then always a ready made feed of claptrap reasons why it's actually just going to be another ten minutes. Terrible way to treat people. | 1 |
Vueling | We took my Sister in law to Paris with us over the weekend and unfortunately booked our ticket through Vueling. My sister in law is terminally ill and one of her last wishes was to go to Paris. She's very weak and can't do too much so we decided to pack light, small hand luggage only to save us from unnecessary waiting time at baggage claim. Rome-Paris was fine. Yesterday flying back from Paris, we were told that we would have to check in our hand luggage because "the flight is fully booked and the captain wants ALL hand luggage checked in" We were one of the first passengers to check in, we explained our problem and they wouldn't budge. I was in shock. We stepped aside and watch other passengers boarding and when the line got longer, we gave in and just lined up again. Once we got to the counter, we were told that the supervisor decided not to let us fly because apparently "I looked at him in a bad way" by this stage I was flabbergasted/shocked and just couldn't believe my ears. Luckily my husband managed to get us on the flight, and once on the plane, we noted that 90% of passengers had hand luggage on the plane; of course I took a photo and am really thinking about taking further action. I would never recommend this hideous airline to anybody. | 1 |
Jet2.com | We took of half an hour late but arrived only 10 minutes late. Plane was clean and the staff were friendly. | 4 |
Jet2.com | We took off on time from Tenerife South airport. The aircraft was clean and comfortable. The cabin crew were friendly. The cockpit crew were very informative in- flight. This is why we always use Jet2, whether a flight only trip or a package holiday. No negative comments to make. | 5 |
Jet2.com | We took off on time which is always a bonus. Friendly staff information about flight and conditions in Tenerife | 5 |
Wizz Air | We took off with 2 hours delay for our destination which was Paris. On the way the pilot said that due to weather conditions (mid summer) we will land to another airport. At 10 pm we landed in Brussels. Even though the crew member said they will arrange for us transportation to Paris and they will compensate us, they never did. We manage to go to our destination at 10 am with our expenses. On the way back we had 3 hours delay plus 26 people had to stay back because they said one crew member was sick. | 1 |
Jet2.com | We took off, flew, landed. Jet2 did exactly what was expected. No problems. The seats aren't the most comfortable though... | 4 |
Grupo IAG | We took return flights to Toronto in December and paid for extra legroom seats, however our seats were changed without consultation or refund. We are now trying to claim back our money but can get no help from automated emails or phone calls from people reading from a script. Terrible service, the website is difficult to navigate and totally unhelpful. Why can't we speak to someone of authority who could solve the problem instantly instead of patronising emails about how important I am to BA. The seats we were given were at the back of the plane and so cramped as to be uncomfortable. Disgusting. | 1 |
Ryanair | We took the Ryanair FR8142 from London Luton to Ireland West Knock on 18th June. The flight was delayed for arrival more than 30 minutes which caused me to miss the coach.The crew man was rude and insisted us to place our handbags under the front passenger seats. However, the seats were very dirty with the food waste left from the previous journey without clearance. The crew just wish to get the passengers in without considering hygiene issues. | 1 |
Eurowings | We took the evening flight expected to be back in our destined city by 10:30. Our flight was delayed by an hour and half which meant we would land at 00:00. The captain on the plane informed us that if we landed 1 minute past midnight that we would have to turn the plane around and land at a different airport. The reason why I give them a 2 and not a 1 star is because thank the lord we landed at 11:59 and did not have to go to a different airport. The staff on board were not that friendly and there was also NO food and NO water on board. How is this possible? Also - no compensation or gift voucher? I guess customer service is not vital anymore in this day and age. Safe to say we only got home at 2am that night. | 2 |
Pegasus Airlines | We took the flight London Stansted to Antalya, Turkey in June 2023 and had a pleasant trip including the return. The negative reviews initially had me worried! However, The gentleman at check-in and also crew staff were really friendly and helpful. On board, it was comfortable, the only problem we had was just the flight going to Antalya ran an half hour late, but no other issues. I would use pgs again. | 5 |
Grupo AirFrance-KLM | We took the flight from Paris to Havana and Havana to Paris, both with Air France. Both flights were delayed on their departure and arrival, delays were not announced in advance, so many of the passengers did not make it on time to take the next flight connections. The plane from Paris to Havana was for another hour and half at the gate but they did not let few passengers who arrived late (due to another Air France delay) board in. Flights overbooked, our hand baggages had to be boarded in the last minute because we were told there is no more space in the plane. Never again ! | 1 |
Wizz Air | We took trip from Bergen to Riga. To Riga was no problems and no control on size of hand luggage. Back to Bergen was totally different in terms of control on hand luggage. Suitcase was 5 cm in height too large costs 40 euro extra. No discussion possible. We put all our bits in a plastic bag and threw out the suitcase. No service. If you look for all extra costs for (big) suitcase it is better to book a ticket with a regular airline. | 2 |
Turkish Airlines | We transited from an international Turkish Airlines flight, so our bags were checked through. There were no crew announcements detailing where to go in the terminal after landing. The answer - you must proceed all the way to the domestic departure counters in the transit area. Our travel documents were requested again - check the Turkish Airlines website or send them a message for up-to-date travel documentation requirements. Skybridges were used on both ends of this flight, making boarding and deplaning quick and easy. The flight itself was on an older A320-200, nicely maintained and was covid-clean. We spent less than 1½ hours in the air, so there was no time for snacks, drinks or entertainment. The crew was attentive and ensured a safe and pleasant flight. | 7 |
Jet2.com | We travalled with assistance and every thing went well staff was helpful | 5 |
EasyJet | We travel EasyJet in June for a two week holiday and cost £1544 and we found when we arrived that we had no information from EasyJet on how we where able to contact as we was in Turkey and once we did find the information we had to call the UK call centre which had cost me money on my mobile phone bill as at the hotel we had a terrible room and been the only English people there and when we explain this all they said you are in a foreign country and to deal with it as it as now cost me extra money for food out everyday so we had something to eat. | 1 |
Jet2.com | We travel a lot with Jet 2 but unfortunately on this occasion our boarding experience at Alicante was very poor as it was totally disorganised and the staff seemed very inexperienced and passengers were totally confused as to which queue they were to be waiting in!! | 3 |
Ryanair | We travel a lot. Ryanair is the modt untrustworthy company. Closed gate with us 2m away without telling us. Would not listen. Left us high and dry. Cost thousands. Such a callous organisation. | 1 |
Eurowings | We travel always to Antalya with only hand luggage. One of our cabin bags, that had the correct dimensions and wasn't overweight, was taken from us at the gate. It was not permitted in the passengers cabin. Result: at arrival we had to wait 30 minutes at the baggage belt, a bottle whisky was broken, so the trolley was stinking and soaking wet, our reserved transfer to Antalya was gone and in the next the passengers and the driver complained about the smell of our trolley. I asked several times at Eurowings why they took the trolley. First they said it had to do with safety. The trolley has been more than 100 times inside the cabin, so that is rubbish. Then they said the luggage bins onboard were maybe full, but half of them were empty. Even the hostess on the plain was surprised the trolley was taken. I loved to fly with Eurowings, but now they drop to the level of Corendon and Ryanair. | 1 |
Eurowings | We travel always to Antalya with only handlugage. One of our trolleys, that had the correct dimentions and wasn't overweighted, was taken from us at the gate. It was not permitted in the passengers cabine. Result: at arival we had to wait 30 minutes at the bagage belt, a bottle whisky was broken, so the trolley was stinking and soaking wet, our reserved transfer to Alanya was gone and in the next the passengers and the driver complained about the smell of our trolley. I asked several times at Eurowings why they took the trolley. First they said it had to do with safety. The trolley has been more than 100 times inside the cabine, so that is rubish. Then they said the lugage containers were maiby full, but half of them were empty,so ... rubish. Even the hostess on the plain was surprised the trolley was taken. continue asking them on their website why oh why is the trolley taken. THEY IGNORE ME NOW!!!! I loved to fly with Eurowings, but now they drop to the level of Corendon and Rianair. Two company's wich i never will fly with. Maybe they read this, so my complaint ticket is 4489 | 1 |
Grupo IAG | We travel extensively over 25 years and tend to use BA on our regular trips where possible and in recent years we have had overall good service from them however more recently we have experienced flight delays, operational issues, flight cancellations, poor check-in experiences etc. On our last two recent trips, one to Zurich and another to Iceland they had cancelled our return flight an hour or so prior to the scheduled departure time despite the flight showing as on time and no problems being reported. We have just returned from Iceland and our experience was one of the worst we have ever had with BA. Again our flight was just cancelled due to operational reasons but what made matters worse on this occasion was the flight was quite early at 7:45am. We went to bed at around 11pm (night before), checked the flight and it showed as being on time with again no issues being reported so we went to sleep fairly rest assured the the flight would be fine. We woke up at 5:30am and then discovered our flight had been cancelled without any warning! We were then left with virtually no other return flight options for that day. It soon got worse as the earliest flight option then being offered by BA was 3 days later! We opted to choose Tuesday with BA as we were left with no other option! If we hadn't acted quickly the Tuesday availability was sure to sell out leaving us with a return option of Wednesday onwards having experienced the same problem with BA in Zurich back in December. We were lucky on this occasion as BA offered several flights back on the same day in Zurich but this wasn't the case with Iceland! We were then left in a right predicament as hotel availability in Iceland was very limited to non existent given the very short notice of our cancelled flight. Our hotel was fully booked and our hire car had to be returned to the airport. From a logistical point of view this was a complete nightmare having to then rebook another hire car and to find alternative hotels. We then decided to search for any in-direct flights online to get us back to the UK sooner with another airline and after a good half hour of searching we came across an in-direct flight into Gatwick with Norwegian Air but it went via Oslo and a total journey time of 8 hours! This was not ideal as our car was in Heathrow! Assessing our options which were virtually none, we had no guarantees that the flight with BA on Tuesday would also have proceeded on time and checking with Norwegian Air both flights were on time and looked promising so we decided to get these booked at an additional expense of £600! If we had stayed in Iceland we would have also incurred additional cost to then fight back with BA or the insurance company. Our priority was to return home ASAP as we had important work and personal commitments on the Monday so we had to return ASAP. We eventually flew back fine with Norwegian Air and the service we received was far superior to that of BA. The boarding process was slick on both flights compared to a complete shambles with BA. Norwegian Air offered a full food trolley service with soft drinks, tea's and also a range of alcoholic drinks. Compare this to just the water and snack bar on BA!! Both flights were on time and we eventually landed in Gatwick shortly after our expected arrival time. We got back very late home after having to then book a hire car at Gatwick and in the morning we contacted BA to cancel our alternative Tuesday flight | 2 |
Jet2.com | We travel probably 3/4 times a year with jet 2 it's the only airline we use, travelling back from malaga recently the aircraft was an hour and a half late, we accept that can happen but the seats we had was probably the most uncomfortable ever with your airline. | 4 |
Jet2.com | We travel regularly to Tenerife and use Jet2 regularlyAlways a good experience.One point on Boarding call in TenerifeThe sound system prevented the majority hearingwhat you were callingTravelling again March | 5 |
Jet2.com | We travel regularly with Jet 2 and are always looked after by friendly staff and good clean planes | 5 |
Ryanair | We travel to limoge in France often with the same hand luggage as we only travel light. Going there no problem with the hand luggage. On the way back had to pay 37euro as it was 1cm (10mm) to tall. How do you figure that out. OK to go but once on holiday they have got you with no option but to pay. Unreasonable. Please be aware. | 1 |
Jet2.com | We travel twice every year with Jet2, we will continue to do so, there are so many positives. However there are 2 areas that need attention.1. Front seat passengers who have to be boarded last at Maliga struggle to find room above them for cab luggage. It can cause havic when disembarking if ones luggage is further up the plane.2 Why oh why have we still got to climb stairs to reach passport control . This is 2024, it should have been sorted by now, I am 80 my wife is 78, trying to get hand luggage upstairs is difficult to say the least. Steve Heapy please listen to this. | 3 |
Jet2.com | We travel with Jet2 a few times a year and we can honestly say that we've never had an issue (maybe we're lucky). Yes, a couple of delays but that's never down to Jet2 but ATC restrictions. Staff always helpful and friendly and we always check Jet2 first when looking for best flight times and prices. | 5 |
Jet2.com | We travel with Jet2 all the time and never have a problem | 5 |
Jet2.com | We travel with Jet2 at least twice a year and always have a good experience. Check in is straightforward,plenty of staff around to keep things moving. Cabin staff are always helpful. I sometimes request assistance and again this is carried out professionally. | 5 |
Jet2.com | We travel with Jet2 holidays or flight only about 6 times per year. Always on time, well staffed on the ground as well as in the year. My go to airline for short haul holidays. | 5 |
Jet2.com | We travel with Jet2 simply because we trust them. The only problem we've experienced, and we've travelled with them 20 to 30 times, is delays in take off and I don't believe that's their fault. The staff are friendly and helpful. We haven't, so far, lost any luggage nor suffered any damage to luggage. On board services are what you would expect from a well run budget airline. | 5 |
Jet2.com | We travel with bikes. When we put the bike bags and our luggage on the airport trolley, the bike bags are really too wide to negotiate the check-in lanes. The Jet2 staff at Edinburgh airport spotted us trying to negotiate our way around the lanes and took us out and to the side and allowed us to access the check-in directly. That massively reduced inconvenience to us and the other passengers around us in the check-in queue. Thanks Jet2.Also, they always have plenty of staff on hand at the busy times at both Edinburgh and Málaga on a Saturday (change over days). | 5 |
EasyJet | We travel with easy jet frequently as we live in the north and family are in the south west - I have experienced delays occasionally but yesterday I experienced my first flight cancellation- which to be fair happens - that is not the issue - it was how they dealt with it and treated the passengers.We experienced an on goon delay but eventually we were told to go to the gate for boarding - we went to the far side of the airport and got corralled In a small departure gate, not enough seats for the number of passengers, so a lot were standing or trying to perch on the window ledges, we were there for some time - then family members contacted us to say our flight was cancelled - I went and spoke to the easyJet staff at the departure gate and they seemed oblivious to this fact - I informed them it was what was now written on their website! But they remained confused and kept us on the departure lounge.Eventually they announced that the flight was cancelled and told us to make our way to the other die of the airport to Gate 2 where managers were waiting for us to explain what was going on - so we all did - when we arrived at Gate 2 a member of airport staff came over asking what we were all doing there (not easy jet staff) he then. Said he knew nothing about it and no easyJet staff could be found - after another long wait we were all told to go to Gate 1 - like sheep we all filed Down a corridor only to find the doors locked and the gate locked!!!After another period of waiting the gate was opened and two members of easyJet appeared (not managers) who looked like rabbits caught in the headlights - they were struggling to deal with the ever increasing stress levels of a plane full of passengers (I felt sorry for them if I am honest) albeit cancellations are not uncommon (there had been more than one easyJet cancellation that day and numerous delayed flights at this airport) - to cut a long story short we were given hotel accommodation (not at the airport but in Bristol City centre) and were told that we would have to make our own way there at our own expense and claim any journeys costs back - we were given £15 food voucher each for the hotel (but the kitchens were closed by the time we got to the hotel) overall all I can say is it was very poor and incompetent customer service | 1 |
EasyJet | We travel with easy jet several times a year and I can't fault them.Just had a really good experience with them I realised they had made an admin error in my booking and I'd been charged for luggage twice This has been rectified with a couple of emails and money refunded to me Thankyou easy jet for your prompt attention. | 5 |
EasyJet | We travel with easyjet holidays 3 times a year for 20years as long as you dont need help your fine but to SPEAK TO A HUMAN is impossible!!! Round and round website for 4 days now like a lot of companies these days CANNOT SPEAK TO A HUMAN just chat lines that do not answer your question.No more holiday from us!! Rather book with travel agency | 1 |
Jet2.com | We travel with jet 2 regularly and it's one of our first choices with short haul airlines, I cannot fault the service or staffOn this occasion I've given a lower score because I have never witnessed such a dreadful seen on an early flight to Ibiza - a group of very drunk middle aged men, that were intimidating to travellers, frightening, wouldn't sit down when the plane was coming into land, threatening to other men on fhe plane, the police were called and the staff were amazing but my concern is, they got onto the plane so obviously drunk!! And were served alcohol on the plane and drank their own and we were also told that there was also an issue with drugs ..Alcohol shout not have been served to them and they should not have been allowed to board the plane ~ but bravo to the excellent cabin crew, young women which should not have had to deal with this | 3 |
Jet2.com | We travel with jet2 at least 3 times per year and done so for a good few years and only had one small hiccup through no fault from jet 2We would not think of travelling with any other airlineThe crew are always very pleasant and polite and on hand if need anything and always have a natter with passengers which is is very self assuringThank you Jet2 for wonderful staff on the ground and in the air | 5 |
EasyJet | We traveled Bristol to Rome return.Large Hand luggage only. 2 passengers.The booking was made with ease.5 stars.Easy jet changed our return flight times with no conversation, literally taking our evening flight and bringing it forward to early A.M, we lost a whole day with family in Rome.So I changed the flight to the following day, again an evening flight. I therefore paid for an extra night In a hotel, plus city tax, i justified this in that we would have an extra day with family, Easy Jet, again with no conversation as to whether this suited us, brought our flight forward to the morning. I was vexed because obviously we'd paid for an extra nights accommodation to again loose the day. it was literally changed 'again' with no communication...yet they still had later flights still running !!!So for the lack of communication, lack of consideration & expense this caused me they loose a star.4 stars.The actual booking of flights, checking in, seat selection etc. was easy.5 stars.The actual passage either end through Bristol and Rome airport was seamless, brilliant, I'd checked in on line, we only had hand luggage so it was fabulous 👌, no hold ups, no extra charges.5 stars.The flights were comfortable seats with plenty of room, flight attendants very good, nothing too much trouble.5 stars.So apart from the infuriating flight ammendments, it was all very smooth. | 4 |
Grupo AirFrance-KLM | We traveled four people with KLM from Bourdeaux via Amsterdam on 22 September and three of us never got any luggage home with us to Trondheim. It appeared in Trondheim after a lot of fuss and a lot of reminders a couple of days later. Amsterdam has poor procedures for forwarding baggage. Another trip a few days later with KLM to Barchelona via Amsterdam and all our luggage that we were supposed to take with us on the cruise was also this time left in Amsterdam. Lots of fuss and requests to KLM that it was impossible to travel on without our luggage. A hotel in Barcheloba was very helpful, otherwise we would have had to cancel everything. KLM did almost the minimum to assist.Home from the cruise on 11.10 and again all the luggage was left in Amsterdam. It has almost become a rule. It appeared two days later after MANY strange phone calls to KLM and a drive to the airport.Conversations with the local KLM representative were useless because the problem was once again Amsterdam, which had little will or ability to do something this time as well. They didn't even know where the luggage was at Amsterdam airport, but we could tell them since we had placed trackers (Air Tag) in the suitcases.On our last visit on 12.10 at the airport in Trondheim, there was a queue of more than twenty people who had lost their luggage on the evening's KLM flight from Amsterdam.There must be something completely wrong with the system in KLM when it comes to handling baggage, because this is very special. We will soon have two new journeys to the south of Europe, but will never again use KLM or Amsterdam as a transit. It has become too big a risk.Oslo, Copenhagen or Frankfurt must become a natural choice. | 1 |
Grupo IAG | We traveled from Barcelona to Seattle, via London. We had seats in economy class, and last week we bought Premium class since my husband has an illness and we thought it would be more comfortable... On the way from London to Seattle my seat was broken, and we told each other and they changed to another one… on the way back from Seattle to London we found the floor space, seats… etc that was all dirty, not cleaned… It was disgusting to have to fly nine and a half hours in those conditions. we paid $2800 to change from tourist to Premium... I have sent several emails from British and they don't answer me, they don't give me any answer. I find it unacceptable and a lack of respect for people… I am making this report publicly in case there is a kind British person who wants to get in touch with me | 1 |
EasyJet | We traveled from Gatwick to Malaga and back again 3 weeks later.We had a brilliant experience both ways.I did make sure that our luggage was compliant and we checked in when we got the email prompt which was way before we traveled.Staff were friendly, seats were spacious with good leg room.On our return trip we were told that we could check an extra bag which was a real treat.We have used them before and will again. | 5 |
Ryanair | We traveled from Murcia to Manchester on the 5th August I was disgusted to find they had run out of meals and seeing it was tea time and I had my 12 year old son with me I was disgusted to say the least, I was told by a member of the cabin crew that they are only allocated a certain amount of food. So beware if your traveling with this Airline make sure you have had a meal before you go. This was my first time flying with them and it will be my last. I wouldn't mind if the flights were cheap but they weren't. that's my first and last trip with Ryanair. 👎👎👎👎 | 1 |
Norwegian | We traveled from Oakland California to Amsterdam September 26 2014 and back October 15 2014 on Norwegian. My wife had an accident during our stay in Holland and could not walk. The help and service we got from the airline was incredible. They were there to help my wife and organized wheelchair service. The flight attendants were friendly and courteous. All in all a great experience and we will fly them again. | 10 |
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