Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
|---|---|---|
Eurowings | We traveled from Rhodes and stopped at Dusseldorf and when we arrived we were asked to pay for the hand luggage. They didn’t mention anything about this charge when we booked it. This is unacceptable as they did not say anything when we were boarding at Rhodes airport. | 2 |
Wizz Air | We traveled from Skopje to Turku and a day before inbound flight we decided to upgrade our check-in baggage from 10 kg to 20 kg. That was a huge mistake because as we did so, we were no longer able to do online check-in or any changes to our reservation because status was no pending payment. We were bit unsure if we even were supposed to do online check-in because no head-ups email about online check-in ever came. We kept checking if status would change, but it didn't. When we arrived at airport a desk person said that transaction didn't went through and we should have had done online check-in but because it wasn't our fault, it would be ok to pay only for the bag. We were super relieved, but soon she came back and said that actually because we didn't call their call center about the issue we should pay also check in fees and the bag. We tried to explain that we weren't aware that we should have contact call centre and even if did it would have cost us 15Eur +2,9EUR per minute as we weren't our home country at time and we weren't sure about online check-in. Originally upgrade was only 11 euros and we ended up paying 134 e. We knew that with wizz air has to be very careful to read conditions carefully, but we didn't expect at all that if their system doesn't work and you can't make online check-in by yourself they will still charge you. A desk person wasn't rude, but we felt that situation was really unfair to us. The flight itself was on time and went very well. The landing was super smooth and cabin crew friendly. | 2 |
Vueling | We traveled to Europe from the US in October 2013 and for a couple of our flights within Europe I decided to try Vueling with their lower prices and seemingly decent reputation. The first flight from Amsterdam to Barcelona was canceled and we never received notice that it was to be cancelled until arriving at the airport. Another flight was not available and they did absolutely nothing to provide any support or help. A long line of angry and displeased customers got the same "we can't help you" position after 45-60 minutes in line. Then we had already booked another flight with them from Barcelona to Naples a week later. I checked in advance and it was on schedule before we left to the airport. We arrived at the airport and sat waiting. The intercom announcement to go to the gate was heard by us and other passengers about 4 minutes before the departure time now maybe 30 minutes late. A long line of passengers stood in line until past the departure time only to learn from one of the passengers who called Vueling that the flight had been cancelled. They actually called the passengers to the gate and then left them there without telling them the flight was cancelled or anything nothing no word. This is one of the most ridiculous airline experiences I've ever had. Then the airline could not help us get out of Barcelona to Naples for another few days no offer of a refund or anything. One of the clerks for the airline even had the audacity to tell me that I shouldn't expect more as it is a discount airline. I will never fly this airline again. | 1 |
Grupo AirFrance-KLM | We traveled with Air France and had nothing but issues. We had a cracked screen in row 12L. The USB port was damaged and the Wi-Fi for the flight did not work. We landed in Boston on the evening of 15th May and waited for baggage claim only to not see our luggage. Staff told us to scan a QR code and fill it out. This is not customer service nor what they get paid to do. Our luggage is still missing. | 1 |
Lufthansa | We traveled with Lufthansa from Hannover to Frankfurt with an Embraer 195. When we came on board the purser gave us a nice shortbread and a drink. The cabin was clean and very nice. The seat was comfortable with a good legroom. After we depart the purser brang us a second drink and a snack wich smells very good. All in all, it was a very good flight with an excellent crew. | 9 |
Wizz Air | We traveled with Wizz Air from Bari to Bucharest on July 17th 2021. We arrived to the airport three hours before the scheduled time only to find out the flight was in late with one hour and a half. However, Wizz Air made us (group of three people) to pay a fee more expensive than the tickets themselves for allegedly "late check-in". Also, we had to wait four hours and a half for the flight. | 1 |
Ryanair | We traveled with two children from Malaga to Stansted, at check-in we bought seats with more space, which they did not allow us to sit in because children cannot use these seats, but it was not a problem to sell them to as in first place | 1 |
Air Europa | We travelled Alicante-Madrid-Buenos Aires and return on Air Europa and being honest after booking we were dismayed at the poor online reviews. So it was a massive surprise to find that the cabin crew were friendly and extremely helpful the flights were spot on time the connections perfect and our luggage always arrived with us. The only downside was the food which was rather insipid compared to other airlines. Let me put it this way better than Air France or Iberia. | 9 |
Grupo AirFrance-KLM | We travelled KLM Glasgow to Amsterdam. Outgoing flight was good, however on our return the flights was delayed, then there was an issue with the aircraft and we were assigned a different gate. By this time the flight was over an hour late. Then however we were notified by SMA that our seats had been removed as the aircraft was too small to seat our original passenger count. KLM provided no way of getting us home at all that day. This caused us a lot of stress as we had no childcare arrangements for our kids that evening and meant we missed important work arrangements and a family funeral the next morning. KLM were extremely unsympathetic to our situation at the time and in the ensuing communication. I would not recommend KLM as they are not reliable. I will not be flying KLM in future. | 2 |
EasyJet | We travelled Manchester - Tenerife on 2nd September. We chose Speedy Boarding and pre selected our extra legroom seats. Both worked brilliantly and we even shared 3 seats between the 2 of us. We departed 30 mins late and had a pleasant flight. The cabin crew were efficient friendly and pleasant. Arriving at Tenerife we had the excitement of a "fly - around" just as we were about to land the pilot accelerated and flew away. He announced that due to excessive tail winds he was going to attempt the landing again. To some cheers and applause he did so 10 mins later. I'm a fairly frequent flyer and I've never encountered this before but it was handled very well and we had above all a safe flight. | 10 |
Ryanair | We travelled Manchester > Tenerife and vice versa.On our outbound flight, we boarded the plane and had no issues. We get on the plane and settle down to find out we are going to be delayed half an hour as we had missed our time slot - which is fine as these things do happen.On our inbound flight, we arrived at the airport and everything went through fine. We arrived at the gate with plenty of time spare in preparation to be boarding at 18:55 with take off at 19:20. We were still waiting to board at 19:20 watching people get off the plane we were getting on... there was no sign to advise of a delay. The organisation of priority boarding and normal boarding was complete chaos, you had people all over the place in the wrong Que. Once we were eventually able to board, we were then greeted to our seats which was full of crumbs and crips all over the floor... to be extremely honest it was filthy. They had literally got everyone off the previous flight to then get everyone on and go. Obviously due to the delay in boarding this then pushed our time slot back which meant we had to wait 20-30 minutes on the runway for our time slot... not just once on this holiday but twice we have been delayed waiting for a time slot. We had an awful young girl sat next to us who struggled to stay still the whole flight and of course the seats are crammed in which just added to our flight experience. It has made me realise you pay cheap prices for a reason. I would highly recommend anyone to shop around before flying with this airline.Even my friend who flew home two days after us was left on the ground in the boiling heat whilst passengers exited the plane?? No cleaning no nothing. | 2 |
Grupo IAG | We travelled Newcastle-Dublin-Chicago early October and chose Aer Lingus because of the option to do Immigration in Dublin. What a disappointment. At US Immigration in Dublin we were handed Customs Forms. The guy handing them out had no idea what they were for or who had to fill them in. The Immigration process however was fairly straightforward and much quicker than we've experienced in the US. Once on board what a disappointment. We waited almost two hours before the flight attendants came around with the drinks trolley. They only came around once in an eight hour flight. And we had to pay for the drinks. This is the first time we've had to do this on a Transatlantic flight. They never came around with complimentary water or juice. I asked the attendant for some water which she brought to me but when the lady in front asked for water she was told they'd stopped serving drinks!! Lunch was pretty grim and afternoon tea was a flapjack - pretty hard to swallow when you're thirsty! On a positive note when we landed in Chicago we collected our luggage and were on our way pretty quickly. The return overnight flight was no better then our flight from Dublin to Newcastle was delayed because of an incident in Dublin airport. We were sitting in a very cold aircraft for over an hour. The pilot said he would start the engines to warm the plane up - the propellors turned twice! When we got home I had a query and needed to speak to Customer Service. I filled in a Customer Service form - 4 weeks later I'm still waiting for a response. | 2 |
Norwegian | We travelled Premium from Gatwick to Los Angeles as a family of four in August 2015. On the way out, it was pretty good : clean, comfy seats, food ok. Films and TV ok if a bit limited. However on the way back, the crew were really sullen and unhelpful. I was travelling without my husband on the way back, so had to look after my two boys on my own. The boys were offered lobster pasta or chicken curry. I asked what the kids option was and they said there wasn't one. I made a bit of a fuss about it so they went into Economy to get some revolting corn dogs and hash browns. They didn't offer the boys any bread or a second drink. They didn't offer me wine - they forgot. I asked for a glass of water but had to ask 3 times because they kept forgetting. One of my sons TVs stopped working an hour and a half before we landed but despite saying they would rest it, they didn't do that. They were noisy in the galley area during sleep periods. My other son was dripped on by the air con for 30 mins, but the stewardess said there was nothing they could do about it. There were wine stains on my seat and I couldn't get the foot rest down. | 6 |
EasyJet | We travelled Salzburg to Liverpool on 23/12/23.The flight was diverted to Linz due to a storm. The crew on the delayed flight from Linz EZY3488, were all brilliant, hard working and professional despite having to wait 6 hours due to the delay. | 5 |
Jet2.com | We travelled abroad for the first time in 15 years as it has not been something my autistic daughter felt able to do. She was very anxious but the crew and the ground staff made it so much easier and less stressful for her and therefore the family.Easy to book, well communicated information and just super lovely staff! | 5 |
Pegasus Airlines | We travelled as a group of 5 of us. Received a text message that our flight had been cancelled at our request, 5 hours before our return flight! we did not cancel anything!!it was our first of 2 connecting flights.They were unable to help stating it said it was cancelled by "INTERNET" we were left with only option of paying for our return flights which was more than we originally paid.Met another group in Istanbul who said the same thing happened to them.This mysterious "INTERNET" has PEGASUS HEAD OFFICE written all over it if you ask me. What a scam of a company. I will not stop until I get all my money back, for all the flights!!!Makes sense why they are cheap. They partake in fraudulent activity in order to get more money out of you. | 1 |
Jet2.com | We travelled as a group of 8 people including my dad who has severe mobility issues. From first check in to our flight home the service and assistance we received was brilliant. Jet 2 were fantastic, their staff were polite, respectful and overall amazing at assisting us on both our outward and return journey. Nothing was too much trouble and we were kept updated at every stage of our journey. Thanks Jet 2. We will definitely travel with you again and wouldn't hesitate to recommend you | 5 |
Wizz Air | We travelled back from Lisbon to Luton on Saturday, we paid for 10kg carry on luggage but once we were boarding the staff started pull passenger's out of line and telling them they have to pay more - their luggage was no bigger then another passenger's and the staff were very rude and aggressive. This is the second time I have been witness to this robbery to vulnerable people who are desperate to get home. | 1 |
Air Europa | We travelled by Air Europa on 19th December to Cuba and returned 28th December - or started our return then! Both the outward and inward flights were delayed by around 3 hours both for different reasons. The delay of the return flight to Madrid was handled very badly by the airline. Even though the airline knew we were delayed and connecting flights were missed no arrangements were made to cater for this even though they had 8 hours to prepare! It took an extra 2 hours at the airport to get onward flights arranged for the following day after queuing multiple times and being sent to two separate terminals. They were woefully understaffed. The inflight entertainment didn't work on the return flight the sound was not being transmitted. There were only several large screen available which made the visibility of the screens fairly poor. The plane was fairly antiquated communication was very poor on why we were delayed on both flights. The stewardess's were miserable. I would not use this airline again. | 2 |
Grupo IAG | We travelled from Barcelona to London Heathrow with our 7 month old baby. We had his pushchair with us and this was checked in for the duration of the flight.I won't get into any details regarding the flight being delayed or having to wait for enough busses to come and pick up passengers to be taken to the terminal which was handled really badly.When we got off the plane we were told that we need to wait for the pushchair next to the stairs, which we did. After 10 minutes of waiting outside in the cold with the baby we were told that the pushchair has already been unloaded and we need to go to baggage claim. There was another person with us that was waiting for his pushchair and one of the flight attendants was very rude to him and raised his voice at him. I thought that BA had better standards and their employees would treat customers with respect.We went to collect our checked in luggage and the pushchair only to discover that this was covered in scratches. And it wasn't one or 2 scratches, there were a lot. We went to the customer service desk to speak with the BA staff, which to my surprise couldn't care less. They took 0 responsibility for it and were very dismissive. It felt like we were dealing with a budget airline. We ended up submitting a damage report, that took around 30 minutes to fulfil as we had to submit photos of the damages. A few days later we were contacted by K2 Global that requested additional information. After we have spent more time sending them the information our damage claim was rejected under the pretext that it was wear and tear/cosmetic damage and that the structural integrity of the pushchair hasn't been affected so they won't do anything about it 🤯 The value of the pushchair has reduced massively because of careless employees dealing with unloading the luggage of BA customers and the BA customer service person that we spoke with at the airport said that BA had nothing to do with it. I have never seen someone doing their job so poorly and not being interested to help a paying customer.Bottom line, if you have a pushchair with you expect it to be badly damaged and for BA to do absolutely nothing about it unless you are missing wheels or it's broken in 2. | 1 |
Norwegian | We travelled from Copenhagen to Amsterdam and used Norwegian for the trip back home. Somehow, there was a mistake on one of the tickets made by the travel agency. Instead of helping us with the ticket, Norwegian's staff just told us that the ticket was unusable, so we couldn't get on the plane. We asked the Norwegian staff, what was wrong with the ticket and how it could be fixed, but no-one knew and no-one would help us figure this out. There was no staff from Norwegian in Amsterdam airport who was willing to help us figure this out and solve the problem, so we could get on the plane. The staff at the counter was so unhelpful and didn't care at all about their customers. The only solution to get on the plane was to buy a new ticket from Norwegian for 181 Euro💸💸 (even that had to be done online ourselves and without help from the Norwegian staff in the airport)… I am so disappointed and saddened by the customer service and attitude that the Norwegian staff had😞 | 1 |
EasyJet | We travelled from Gatwick to Bordeaux a few months ago and the plane was delayed before we got on, to be delayed again for circa 2 hours whilst we sat on the tarmac. This meant that we were two hours late to pick up the hire car, booked via the Easyjet website for ease. We landed around 10pm having tried to call Goldcar Bordeaux (no answer) to advise of our delay as it advised office closure at 8pm. Fortunately, although the office was in darkness, my wife managed to talk herself in - and we did pick up the car. However Goldcar charged an additional 104 Euros, saying we could reclaim through EasyJet. Having tried to do this through various routes in both Easyjet and Goldcar, no one will accept the issue, nor reimburse. So someone, somewhere is lying. So either Easyjet or Goldcar have skanked 104 Euros from me/us by deception. Be careful both on this issue AND be careful of hiring a car from Goldcar given their office should close at 8pm. We were "lucky" to get the car, others might have been stranded. | 1 |
Grupo IAG | We travelled from Gatwick to St Lucia in Business Class. On a previous flight to Oman we went First Class and had a most disappointing experience. I wrote a negative review as BA needed to know the shortcomings on that flight.By way of contrast the flight to St Lucia was excellent with good food, excellent service and comfortable pods to sit or stretch out in. I have to say we were pleasantly surprised.The lounge at Gatwick was far better than the one at Heathrow as well. The only negative was the poor choice of available films. The free WiFi on the flight was welcome too. It was a great start to the holiday and we hope the return journey will be just as good. The whole experience was so different from the normal sub standard service we have grown to expect historically from BA.Keep it up please! | 5 |
Turkish Airlines | We travelled from Istanbul to London on 2nd November with another family., a group of 4 adults, 3 children and 1 infant. Our experience was pretty decent as there are COVID constraints. Check in was quick and staff was very helpful. Security and immigration was also quick. On the aircraft we were offered masks and hand sanitiser packs. Aircraft was clean and staff were helpful. Seats were reasonably comfortable and inflight entertainment was reasonable. We were given a pack containing a sandwich, juice and cake - just okay quality. There was reasonable presence of crew during the flight. I will not recommend if you are travelling with an infant as you have to pay for a bassinet seat, even when you have paid for the infant ticket. They sell the seats as they have extra legspace. | 5 |
Norwegian | We travelled from LGW / Fuerteventura 6/7/14 to 13/7/14. Probably the most comfortable seats on an aircraft that I have had and plenty of leg room. We were lucky in that both flights were not full so we had plenty of room to spread out. Both flights left on time and the return flight landed early. The cabin crew were very attentive and cheerful especially outward bound. | 9 |
Pegasus Airlines | We travelled from London to Georgia via Saw - Sabiha goken, Turkey. The flight from Turkey to Georgia with Pegasus was significantly delayed in February 2024, so we were left stranded in the airport. They did not offer any overnight accommodation. We had to sleep in the waiting room. It also happened upon our return. They provided subpar food vouchers. Overall quality of customer service was appalling. We will never travel with Pegasus Airways again. | 1 |
Wizz Air | We travelled from Luton to Targu Mures in Romania. It is a must to purchase priority check-in/seating. The queue at the regular check-in counter at Luton was unbelievable for 6am on a Sunday morning. Priority check-in allows you to go to a separate queue that is much shorter. Staff were friendly and efficient. Make sure that you only have one piece of carry on luggage. My wife and I both had a carry on bag and smaller hand bag each. We had to stuff the smaller into the larger. You must ensure that your carry on bag fits within the specified dimensions. We witnessed one poor fellow whose carry on case was within the specified dimensions except for the small wheels. He was made to pay the 50 Euro excess. Boarding was speedy - the aircraft appeared to be brand new - the inflight service ok - the flight was smooth and the exit in Romania was uneventful. Overall recommended but watch for the traps. | 8 |
Ryanair | We travelled from Manchester to Faro on 12.10 ;Flight on ?Friday 10/07/2015 and had 3 hours from hell, surrounded by a stag party worse for wear when boarded. they were out of there seats for the whole 3 hours and we're never asked to sit by any member of crew they drunk the duty free trolley dry by purchasing 3/4 drinks at a time twice the one fella sat on my moms shoulder apologies he gave buthad he have been seated it wouldn't have occurred in the first place.Then on the return journey we arrived a good 2 hours before our flight was due to depart in order to browse duty free, but there was only one check in desk open and he certainly wasn't,t the quickest therefore we had to go straight to our boarding gate, SorryRyanair but you don,t give me confidence to fly with you again.t | 2 |
EasyJet | We travelled from Marrakech to Gatwick on Sunday 4th January. Our flight was delayed through no fault of the airline and the staff were efficient and friendly. The problems began when we arrived at Gatwick. Easyjet employ Menzies to handle their baggage transportation. We waited 90 minutes for our luggage to arrive. The staff had no information and simply said it was because our flight was delayed but other flights that arrived after ours got their luggage before us. The Duty. Manager refused to take calls from his own staff. Appalling service. Whilst Easyjet continue to employ such a useless and inefficient company to handle their baggage needs we will not be flying Easyjet again. | 1 |
EasyJet | We travelled from Southend to Malaga 24th December 2013. What a wonderful experience we even sang carols. Great staff. We cannot praise the whole experience highly enough. | 10 |
Ryanair | We travelled from Stanstead to Marseilles and return last week and I needed special assistance ! All the staff were absolutely amazing, at both terminals and on board the aircraft ! I would highly recommend Ryanair particularly if you have mobility issues! Thank you sincerely to all the wonderful staff who made my journey so easy!!! | 5 |
EasyJet | We travelled from belfast to alicante for 2 weeks.On our return we had downloaded the Irish passenger locator form as we had been advised as Irish citizens.The staff doing the boarding of our flight point blank refused to allow us to board the flight and refused to engage with us demanding we sit in the airport until they finished boarding the flight and then they told us we were not travelling today?2 days later we boarded another flight ( at our expense) and the same 2 horrible control freaks were on duty.This time we had UK passenger locator forms and they accepted us on the flight.When I confronted them ( again) about their bad attitude they refused to give me their names.I had checked with theIrish consulate and embassy and have since had it confirmed from a local politician in Ireland that what they did to us was wrong.We have lodged a complaint through the consumer advice council but no amount of compensation could cover the trauma of being left in the predicament these heartless monsters put us in.Beware the control freak power hungry jobsworths. | 1 |
Grupo IAG | We travelled from the Boston US to Ireland on an emergency trip. We flew on August 21 and returned today Sept. 5. Staff were excellent on both flights. We are traveling again in December and we look forward to much of the same. This was a short notice flight so it was a little pricey. | 10 |
Ryanair | We travelled in the past with Ryanair so I know it's budget but the extras have taken a step too far this time. They have charged us £100 for our luggage on the out flight and €100 on the way back!! Because the booking process is unclear and confusing and we didn't book out bags in. I have contacted them several times with no reply. I will not be using them again. It ruined our holiday and put me in debt when I got back to the UK. | 1 |
Wizz Air | We travelled light, with the smallest cabin baggage allowed (a rucksack). Boarding was efficient, via bus. I paid extra for extra legroom seat. Departure late due to weather condition, but still arrived on time. Cabin crew friendly and responsive. Did not buy food or drinks. A pleasant experience. | 10 |
Norwegian | We travelled on #Norwegian.com from Edinburgh to Tromso via Oslo on 12th December 2024. The flight from Edinburgh, DY1641 was due to depart at 13:05. It was significantly delayed and as a result, our connecting flight to Tromso (DY328) took off from Oslo before our plane from Edinburgh had arrived. We were put on the next available flight to Tromso, DY382, which was also delayed. We eventually arrived in Tromso around 22:30. On arrival in Tromso, we learned that Norwegian had not put Mums’ wheelchair on the flight. While we were stuck in Oslo for 4 hours I had specifically checked with the Norwegian desk and was ensured that Mums’ chair would definitely on the plane! Mum cannot walk and we were abandoned at Tromso airport without her wheelchair! A report was filed at Tromso airport. I have also contacted Norwegian. They haven’t responded. We were only allowed to use the airport wheelchair to get my mother to a taxi. They would not let us take the airport wheelchair to use until her own chair was returned to us. This meant that my wife and I had to physically carry my mum from the taxi into our accommodation. We did not arrive at our accommodation until just after midnight. My Mum was physically exhausted and very poorly. and we were unable to leave our accommodation until the following afternoon when Mums’ wheelchair was finally delivered to us. We only had 4 nights/3 days in Tromso and Norwegian effectively robbed us of our first evening and most of the next day. Unfortunately, our troubles with Norwegian did not end there. Our return flight on the 16th was scheduled to depart Tromso at 08:15, but was also delayed. The plane did not take off until 12:22. Because of this delay, our flight from Oslo to Edinburgh also left without us and we were forced to spend the night in Oslo. Norwegian did provide a hotel and meals, but my wife and I were both due back at work on Tuesday 17th and had to make numerous phone calls to rearrange meetings. We were both also forced to take an additional day of holiday, which is deducted from our allowance for next year. We also had to pay an additional penalty amount to cover our extended parking at Edinburgh airport. Delays happen, but long delays on every flight leading to missed connections is very bad service and to misplace a terminally ill passengers’ wheelchair, effectively imprisoning them in their room for a significant part of their holiday is inexcusable. This was supposed to have been a relaxing dream-come-true holiday for my Mum, but Norwegians’ negligence made it very stressful and unpleasant. | 1 |
EasyJet | We travelled on EZY8110 from Alicante to Gatwick today. The flight was perfectly normal until I could see that the cabin manager and another member of staff seemed to be giving another passenger seated further down the plane some extended attention.There was no fuss but it just seemed that the cabin crew were dealing with an issue in a very professional manner.After some time the captain announced that we would be diverting to Bordeaux as a passenger needed medical attention.We stopped at Bordeaux for just over an hour where the poor passenger was removed from the plane by French medical staff on a stretcher. The plane crew then went about their checks before we continued to Gatwick even apologizing for our delay.Maybe easyJet do appreciate the quality of the staff they have but in any event they should know that all of the staff on the flight today dealt with that emergency today in a calm, quiet, professional manner. If I should be unfortunate enough to fall ill on a plane I sincerely hope that that crew are working that day! Abs more than could be expected! | 5 |
Grupo AirFrance-KLM | We travelled on KL597 from AMS to CPT on Sunday 29 July 2024. Cape Town airport was closed from around 20h00 to 01h00 because of an electricity issue. We were supposed to land at 21h30, so KL597 was diverted to Johannesburg. What followed was an absolute mess made by KLM. I have unfortunately been on diverted flights many times before, but it was always handled much better by other airlines. 25minutes prior to landing (~10.5 hours into the flight), the in-flight tracking system showed that the aircraft turned to Johannesburg and the ETA had increased by an hour. No word from the pilot. Passengers started asking cabin crew for info., which they did not provide. After ~10 minutes, the pilot explained that CPT airport was experiencing power issues and that we were headed for JNB instead. The pilot promised that KLM would take care of us. There was sufficient time to prepare. Landed around 22h25, and held in the plane until 01h00, with no water or meal service or any kind of attention by the cabin crew. We did not see them again until we departed the aircraft. Waited for passenger busses to disembark (not ready). We received no details about what to do once we had departed the aircraft. Immigration control went quite smoothly. At baggage claim, we found two small kiosks where KLM staff were talking to individual passengers at a time. After standing in a large ground (no lines) for a while, they directed us to first retrieve our baggage. Baggage took a long time to arrive. We then entered the long, slow queue at the kiosks around 02h00. No water, no information shared with the group, etc. Only 3 KLM staff were writing down names against hotels. Four more staff were standing around. We asked them to help, but they were obtuse and rude. Clearly “not my jobâ€. The KLM flight crew left the airport directly after arrival, and did not assist any further. Once we were assigned a hotel, we were directed outside in 0 deg C weather (we were all completely unprepared for this!) to queue for shuttles to the hotels. Elderly people and families with children were saying that they are unable to wait outside in the cold, but ground staff shrugged their shoulders. Still no water in sight. We decided to call an Uber. When we arrived at the hotel (City Lodge), there was another long queue, and a single person at the check-in desk handling a large number of customers. No KLM ground staff in sight, so two passengers helped by collecting documents, and check-in details and translating for passengers. The hotel informed us that they had a drinking water issue, but they directed us to water at 04h00 when we received our room key. On Monday 30 July we did not hear from KLM, so we tried to call the local KLM call center, without luck. Waiting times were too long. We then tried the KLM WhatsApp channel. When I eventually reached a human, this person did not understand our situation and could only tell that our flight was “delayedâ€. By 11h00 we booked our own tickets to CPT. Only by 15h40 did KLM contact us by email for the first time with info. Far too late! Contact links in the email did not work. KLM booked us to depart Johannesburg only at 21h30 in the evening! On the same aircraft that had been diverted. Saving them money at the cost of our time and inconvenience. We used KLM's WhatsApp again, to find the KLM rep. there warning us to be on the 21h30 flight or be marked as a “no showâ€, with supposed consequences. | 1 |
EasyJet | We travelled on a flight from Birmingham to Antalya on 23rd September. The head aircraft cabin crew was named Ali.She was so rude. Our experience was completely ruined on that flight we asked a few requests and were completely ignored!We had a lovely holiday and on the way back to Birmingham to our disapointment Ali was our cabin crew staff again,Our little boy who is 1 suffered severe diareah and sickness but we were determined to get home! When we boarded the flight we had paid for the second row and the first row was empty. We asked as there was no one in the front seats if our son could sit with us there incase he is sick as there were people In front of us and I didn't want to disrupt their flight and we even offered to pay the ticket extra.She moved the people infront of us instead insisting we didn't pay for those seats so we couldn't sit there. (They were actually the same price as the couple In front had confirmed)Even though our son was so poorly.She was so rude to me when I said I would be writing a review and all the passengers around us were horrified!As a mother of three being so stressed already and worried she made our experience so so much worse!EasyJet seriously you need to train your senior staff on that flight some understanding, care and consideration to passengers who paid money to be on that flight and were treated like we'd bought a BUS TICKET!!!!!I have never been dismissed so bluntly and rudely when asking such a reasonable request.To be clear there were two Ali's onboard that flight a young smiley man who was lovely and an elderly women with an accent this is the women I'm referring to!Rachael another air hostess and Ali then started speaking about what happened right next to us and laughing, Rachael adding "did you smile sweetly?"I've never been so frustrated and disappointed with a service. | 1 |
Ryanair | We travelled on a flight from Rome on Bankholiday Monday the 5th of February. During our flight a passenger took ill, I would like to commend the young Ryanair staff on their professionalism. They were kind, calm and very helpful to that person. It's a credit in this day and age to see young people doing such a fine job. Well Done Ryanair Staff. | 5 |
Grupo IAG | We travelled out to CapeTown on the 787 service on the 23rd Jan and back on the 9th Feb.as business class passengers.Both flights were not up to standard.The outward service was rushed and it was obvious that the crew only wanted to dim the lights and put us to sleep.The inbound flight as you know was late leaving due to a technical issue. The staff again made no effort to connect to the passengers ,and again on take off it was a case of feed them and put them to sleep.We weren't able to fill in the survey as it completed before we could enter our comments.The sad thing is that we are loyal BA travellers and feel that this won't even get a reply.We have more long haul flights planned for this year and I'm reluctant to give BA the business.Wishing for someone to listen to a fed up customer. | 2 |
Ryanair | We travelled this morning from EMA to Lanzarote with a flight time of 5.45am , which was bang on time.On Boarding two stag groups boarded, one group calm , the other loud and inebriated and rowdy, probably about 20 men of different ages...I would just like to say how the head Stewart, the only male ,controlled the whole situation and groups and acted professionally, but with authority and we all had a great flight, a little loudness , but nothing more.A credit to the whole team of air hostesses and especially the head Steward ( apologies for not recalling his name) who carried out their duties in a professional and polite manner.I don't normally do reviews, but thought this flight ( we travel a lot , 6th time this year ) most with Ryanair , was very worthy of a review and thank you. | 5 |
Jet2.com | We travelled this year with our disabled niece and from the time we checked in with Jet2 at Edinburgh airport the ground staff and cabin crew till we arrived at Malaga was great, they could not do enough for us. My niece was apprehensive about flying but this has given her the confidence to travel again. The return journey was great as well. You helped to make our holiday great. Thanks again. | 5 |
Jet2.com | We travelled through Birmingham Airport at which, Jet2 have their own area and ground crew. Upon landing, there were no queues or hassle despite there having been a security alert. Well done Jet2. | 5 |
EasyJet | We travelled through EasyJet to go to Morocco some months ago and while over there my friend was subject to sexual harassment by the staff member at the beach club.Understandably, this caused both my friend and I emotional and physical stress to the point that we remained in our room for the latter portion of our trip: from being upset with the fact that this staff member masqueraded as a decent human being only to be someone who was just looking to sexually approach my friend, to marinating on the fact he abused his trust and power in the situation since he advanced her in room full of people at a show he invited us to, to feeling unsafe on the premises/our rooms because we were scared someone would try to come in are room, to dealing with the general turmoil/confusion that comes with sexual harassment, to me feeling like I should have protected my friend from this degrading experience - we just wanted to escape and go home. Understandably so!Rather than being supported by EasyJet staff, my friend was told we wouldn't be properly compensated because she didn't report it at the time it happened and apparently the policy dictates that we are to report incidents while we are at the destination rather than be responsible and get back home to safety first before doing so.Please be realistic - if we are on the turf where the traumatic event happened we are not going to contact you (Easyjet) - we are going to console ourselves first and get back home to safety then hope to contact a 3rd party.We tried to give you as much evidence as we had given that this was an extremely unexpected incident.The response was tactless - with the implication that sexual harassment victims are only going to be effectively heard if they do everything by your procedure. Forgive me for saying this (or don't) but if this is how your policy functions then it does not account for the range of stifling emotions that come with being subjected to what we experienced: SEXUAL HARRASSMENT.The very fact is that we were cheated out of an overall good holiday because it was marred by an improper staff member.We want to be contacted with a better response immediately - I'm really considering contacting the media about this because if your policies do not allow a proper and effective remedy for sexual harassment survivors that do not report things on your tight timescale then it ought to be revised.When you contact me I will be able to provide you with details of my friend's case/ her contact details. | 1 |
Jet2.com | We travelled to Alicante.Myself and my partner both have mobility issues and needed assistance for boarding the aircraft.The staff inboth airports were helpful,friendly and patience. | 5 |
EasyJet | We travelled to Berlin airport on Sunday 5th June and Easyjet flight 1898 was delayed. After waiting for several hours in the airport at approximately 9PM the flight was then cancelled. There were no Easyjet representatives available to talk to. We eventually managed to contact Easyjet via phone and were told that the earliest they could get us home was Thursday 9th June. The representative on the phone was unable to provide any accommodation or alternative travel options so we had to make our own arrangements at 10PM on a Sunday evening. We have since found out that the inbound flight was never arriving that day, yet Easyjet refused to cancel it or inform passengers to avoid receiving fines. Since returning home on alternative flights, it has taken my group 3 months of constantly calling and emailing Easyjet to try and recover our expenses for alternative accommodation and flights. Easyjet have also refused to pay compensation even though it was their plane which never arrived for the flight. Speaking to their customer service team which I have had to do repeatedly is like talking to a wall except you would likely get more sense from the wall. I fly a lot and have travelled on most airlines. EasyJet are by far the worst airline I have ever flown. They are an absolute joke of a company who have no interest in their passengers, and I will never be flying with them again. I begrudgingly rate them 1 star because trust pilot will not let me select zero. | 1 |
Jet2.com | We travelled to Faro Portugal as a family of 5 people, our eldest daughter is disabled and to Jet 2's credit the whole process of checking in, assistance and flight attendance was faultless, well done Jet 2 you are our carrier of choice.Jim Berry | 5 |
Jet2.com | We travelled to Lanzarote in the summer package which included airport transfers. I received a text informing us of our airport transfer pick up time and it informed us that we would be collected from the same place as we were dropped off. We had a half hour window to wait for our transfer. We were there waiting 45 minutes before the start of the collection window. We positioned ourselves in a location where we could clearly see the pick up point. Our transfer never materialised. I called the number that was in the text and I was advised to get a taxi to the airport. I was informed that I should ensure that I had a receipt and I would be able to claim back from the company. After a frantic time arranging a taxi and getting to the airport in the nick of time, we had to fill out a form, detailing the circumstances. I was informed that we would hear from an agent in due course, but we never did. A few weeks later, I lodged a complaint, which resulted in the company advising me that there was GPS evidence indicating that our transport arrived at our hotel in the allotted time window and our claim for a refund was rejected.  Strongly disputing this, I requested to see the GPS evidence but I never heard anything back from Jet2.I have since heard from a work colleague that they had exactly the same experience on their holiday and again Jet2 claimed that they had GPS evidence that was never produced.This experience has made me lose trust and confidence in Jet2. I needless to say I've already booked my next holiday with a rival company. . | 2 |
Ryanair | We travelled to Luton yesterday.We used the assistance service as my sister was using a wheelchair. We were treated with such respect and dignity at both ends of our journey. The staff involved were absolutely amazing! | 5 |
EasyJet | We travelled to Malta last week as two disabled passengers and were looked after brilliantly from start to finish.Cannot fault the first class service, flight and cabin crew were excellent. Will definately fly Easy Jet again. | 5 |
Ryanair | We travelled to Palma from east Midlands and there was a cabin crew called Joseph who was extremely lovely with my eldest daughter and I would just like show my appreciation to him you made my daughter feel at ease and also made her flight even better. | 5 |
EasyJet | We travelled to Paris from Glasgow with easy jet recently & had requested assistance for our additional needs grandson when booking .From the minute we arrived at airport , we were treated with excellent service . We were prioritised at all times & this made a huge difference to out airport & flying experience . Well done Easy jet . | 5 |
EasyJet | We travelled to Paxos 2/11 with EasyJet, our luggage didn't arrive. After a lot of set backs they finally found it after 6 days. We put in a claim for £500 to cover essentials. After 10 weeks they finally acknowledged our claim and agreed to pay us only £150 total. Another 10 weeks on from accepting £150 (they gave us no choice, £150 or nothing) we still have not received our money. The phone numbers listed are not obtainable, their email addresses are not monitored so it is not possible to contact / speak to anyone. Absolutely shocking. Shame on them for having no accountability. | 1 |
Grupo IAG | We travelled to South Africa with BA and I have to say I was impressed all the way alongWe had a small issue on arrival back to the UK and BA had it sorted within 10 days.Thank you BAPS cabin crew where awesome | 5 |
Ryanair | We travelled to Spain from Dublin, we haven't travelled in a long time and my wife is scared of flying. When we were going through the gate the Spanish lady checking us through was rude and abrupt, then going up the steps and into the plane again Spanish crew with sour faces on them, rude and abrupt, looks like they don't want to be there, coming home from Spain was just as bad, rude, abrupt crew and the plane was filthy dirty, everyone was waiting to board as the previous passengers were coming off, I asked one of the hostess's was the plane cleaned before we embarked and she said no it's just cleaned in the morning, and she is not a cleaner, disgraceful dirty airline, and not as cheap as they say. Wouldn't travel with Ryanair again, train your staff better and pay them better, clean your aircrafts, should be ashamed to run a company this way. Disgraceful. | 1 |
Turkish Airlines | We travelled to Tanzania for an International Doctors' Conference with a safari trip at the end. We were extremely disappointed to find only recliner seats between Istanbul to Zanzibar and Zanzibar to Istanbul where we had paid for and expected lie flat seats due to the duration of the long-haul flight at almost 8 hours.The flight to Zanzibar was at night and we found the recliner seats less than comfortable, we could not sleep at all. This was unacceptable as some of us had to attend the scientific conference soon after arrival. Needless to say, it was rather difficult due to lack of sleep and the discomfort faced on the long flight.I booked an Asian Vegetarian meal on the flights, the only choice available from Istanbul to Zanzibar was lamb, which was totally unsuitable, I had no meal at all! The stewardess did not understand that I could not eat lamb and asked if I did not wish to eat my meal – she did not understand that I could not eat lamb as I am vegetarian. The starters on the Manchester – Istanbul leg also consisted of beef!On the return journey from Zanzibar to Istanbul the flight was at 04:30. We were up all night due to travelling to the airport, checking in, security and boarding and were looking forward to a good sleep but that was not possible due to the recliner seats that were totally uncomfortable and unsuitable for a flight that was 8 hours in duration.We have been travelling business class with numerous airlines over the past 15 years on long-haul flights that are more than 4 hours in duration, we have always had lie flat seats and were totally dissatisfied with our first experience of Turkish Airlines. Indeed, we felt cheated having paid a high price and expecting comfortable travel.We will certainly avoid using Turkish Airlines in future as it appears that they are not sensitive to customer comfort or care. | 1 |
Lufthansa | We travelled to USA from India in September 2020. After booking our International flight, including a pet dog, our party consisting of my 16 yr Son, 13 yr Daughter, 1 yr Shihtzu pet, and me, arrived into Frankfurt Airport. The connecting Airline (United) informed us that we will not be able to take our pet inflight, and would have to make arrangements such as flying her as cargo (which, being a flat nosed dog, would be a risk), or re book ourselves with Lufthansa, as it was their booking. I told my kids not to be worried or afraid. To keep the focus on the goal - which was, all of us reaching safely, home to TX, to be with my Husband. Well, we watched United Flight take off, sat down for a family talk as to the next steps. We had our tickets, pet passport, a credit card, free Wifi, our Optimism and willingness to adjust. The Lufthansa service counter Staff were awesome! They listened to our story in detail. After a conference with their Manager, we were informed that they could put us all in their flight the following morning. So, we customized our sleepover at the airport. Their reclining chairs to sleep, sandwiches carried in our bags for dinner, showers the next morning at the Airport transit hotel with great free coffee & hot chocolate. At our departure time, Lufthansa upgraded us from economy to Premium economy, giving us that much needed comfort in space. Truly grateful for the airline staff's empathy, their attitude and the human connect. | 10 |
Ryanair | We travelled to Valencia from Stanstead Airport and went with 6 hand luggage and 1 suitcase. On our return at Valencia airport we were told two of our bags were two big and would not be permitted. We explained we had no issue from London so why an issue now, surely they are the same company with same rules regulations. We were forced to pay 40 euros in total 20 euros per bag. We were told it was under priority. It seems Ryanair are just money making scammers as the lady said we had no option but to pay and be under priority, but yet we qued up in normal queue.We hope someone replies and does give us the due respect in good customer service. We are very disappointed in light of this. | 1 |
Jet2.com | We travelled to tenerife with our son who has learning disabilities and autism, the flight was fantastic and the highlight was how amazingly helpful the assisted travel team were! So accommodating and nothing was too much trouble, thank you so much! | 5 |
Grupo IAG | We travelled with British Airways on long haul flight arriving into Heathrow.The crew on our flight were very helpful, courteous and pleasant.Our second flight home was a domestics flight, the lead crew member Tom was exceptional in his care of his passengers and in his upbeat personality and attention to detail in his service. | 5 |
EasyJet | We travelled with Eastjet to Nice from Gatwick.We had an issue with cabin luggage and how their policies are ignored or enforced depending on the sex or race of the person. I wrote to the CEO of Easyjet and have never received a reply.From media reports, it would appear that they only act if you get a court judgement against them, and then only at the point you take further action to enforce it. | 1 |
EasyJet | We travelled with Easyjet from Gatwick to Tenerife and were very happy with the service they provided. Also we booked the hotel through them and it was excellent. I would recommend EasyJet to anyone going away for a break to get some sunshine in Tenerife. | 9 |
Ryanair | We travelled with Ryan air last Monday and returned on Friday. All experience with Ryan air was fantastic. Polite and friendly cabin crew and a safe, less stressful service all round. No delays all on time to and from Birmingham. During these demanding times we appreciated all the kindness etc. I also had to speak to someone on line to confirm my luggage details and the customer service was very helpful. | 4 |
Ryanair | We travelled with Ryanair for the first time - it was a 24 hour trip to Spain. On the way out, I opened my table to find a squashed food item - possibly a cake - rammed inside, this is after I'd removed two empty water bottles in order to be able to sit down. This instantly told me they are not a company who cleans their planes between trips, which I find pretty revolting. We told the staff about this. On the return trip the next day, we had paid for priority boarding, because I'm autistic and I really struggle with the whole noisy process of airports and being in that tunnel waiting to board. My husband had pre-advised that I am autistic and he is my official carer. When the Ryanair representative checked our boarding passes he said that if we wanted to board together we would have to forfeit the priority boarding and move to the standard queue. He explained that he is my official carer and the man said he was sorry but there was nothing he could do about it. This meant that we spent much much longer standing in the queue - a queue in which it seemed we were the only two people on the flight who weren't part of a stag, a hen or a lads away weekend. Everyone bellowing at the top of their lungs. I put my ear loops in, shut my eyes and faced the wall in the tunnel waiting to board. The whole trip was noisy and very unpleasant. We were in the same seats of what must have been the same plane, unless having cake on the dropdown table is normal. It was a horrible experience. The seats were uncomfortable, the netted pocket in front has been removed so there's nowhere to stow your bottle of water and the relentless attempts at selling you food, alcohol, perfume, cigarettes and scratch cards don't let up for the whole journey, despite the lateness of the hour. The captain was in a bad mood before we'd even left Spain and said that people were now delaying the flight by not sitting down and that if people vaped or smoked in the toilets they'd be met at the other end by the police (this felt heavy handed and rude, and I've never heard any captain talk to his customers like this before). The landing was terrible and quite frightening - I can only imagine he was in a hurry to get home. All in all a terrible experience and we will NEVER be flying with Ryanair again. The only positive aspect I would say is that the flight crew, given what they had to contend with, were polite and patient at all times. | 1 |
Ryanair | We travelled with Ryanair last week and encountered a flight delay of over 3 hours due to technical problems. We submitted a compensation claim using the form in Ryanair's website and received a reply within 24 hours confirming compensation had been approved. 10/10 for the immediate response. Only gave 4 out of 5 stars as more regular updates could have been given during the delay itself. | 4 |
Ryanair | We travelled with Ryanair to Faro in Portugal - we paid for 4 x fast track passes for security- I paid for this on the Ryanair App via my account. when we arrived at the airport the lane was closed and we were informed to join the main queue. I have contacted Ryanair and been told this is non refundable as it was the airport and it is in the T&C's!!! how in this day and age can a company charge for a service which is not available and refuse to refund. Ryanair need to take this up with airport and give customers their money back | 1 |
Vueling | We travelled with Vueling for our honeymoon. Nothing really good to say, other than we got back and forth alive. They won't answer to complaints. | 1 |
Vueling | We travelled with Vueling from Amsterdam to Malaga return for the first and last time with Vueling. I could hardly sit because of the lack of space. The temperature in the cabin was on the way to Malaga terribly high and I felt that I was almost going to faint. On my request the captain lowered it. I was not the only one complaining. The airplane was too late for both flights: no information was given. All passengers had been waiting long before embarking. We were terribly thirsty. It took more than an hour before the cabin crew started to provide passengers with food/drinks, and even half-an-hour more before seat #8 was reached. There was hardly any food onboard. No wine or beer, a few bottles of water were left. On our way back I ate a ciabatta, not very tasteful. No food for vegetarians, so my wife took chips. On both flights it was impossible to understand the captain's English nor that of some of the cabin crew. The front toilet was locked all the time. On our way back we noticed that this toilet was probably the smallest of all planes. | 2 |
Vueling | We travelled with Vueling from seville to cagliari in October 2024. They lost our luggage and stranded us away from home for 5 days with nothing. They told us to purchase what we needed to survive and they would reimburse us. This was a lie. The luggage never was found and after a lot of hassle, the "compensation" was 500€. Do not fly with this airline. | 1 |
Vueling | We travelled with Vueling to and from Rome - it is the worst experience I've ever had with an airline - the first and only time I will ever fly with them. Filthy plane on the way to Rome with chewing gum and rubbish left in the glove compartment from previous flights. Delayed flight on the way to Rome. Currently sitting in Rome airport being told flight is more than two hours delayed. No information and no way to get the free vouchers for food and drink they are supposed to offer. Also I particularly object to the following: (i) their app refers to it as a 'new time' - it's not a 'new time', it's a delayed flight; (ii) I can't find any information on their app ot website about how I can make a complaint - probably because they realise that if they had a complaints procedure they would be inundated. | 1 |
Jet2.com | We travelled with our daughter who has Downs Syndrome. The cabin crew interacted with her much more than on other flights we have taken recently. | 5 |
Jet2.com | We travelled, both ways, on one of your new Airbus 321 Neos. I have to say that the seats on these aircraft are, without doubt, the most uncomfortable cabin seats I have ever sat on during my 60 years of air travel. The problems are:Lack of any lumbar support;Ineffective headrest;Hard and uneven cushion;Insufficient rigidity resulting in:1.the knees of the passenger behind be being a constant source of irritation;2. The cup holder moving around whenever the passenger in front of me shuffled ( regularly due to the uncomfortable seat?) causing my drink to splash out of the container.In future, I will be checking on the aircraft in use before booking with Jet2. | 2 |
Iberia | We tried to buy a ticket through IBERIA, and it turned out to be a rather traumatic experience. We entered the name and so on, there was no field for NIF (Spanish ID) or for extra baggage, but it would appear on the next page we thought. There was, however, a field for card number. We pressed "continue" and then the purchase was confirmed! We had neither pressed 'buy' or 'confirm'. Just continue. There we stood with a ticket at the wrong price without the possibility of extra baggage. We tried to cancel the ticket promptly, but you should enter a ticket number that we had never received. We called their customer service and it took 45 minutes to tell us the ticket number, but they were able to cancel the ticket and refund the price. MINUS € 30 IN ADMINISTRATION FEES!Later when we tried to buy the ticket again, there was an error in the code on their website, occasionally the fields do not show up. | 1 |
Grupo AirFrance-KLM | We tried to cancel a flight 8 months in advance because the mother of my wife was diagnosed cancer. Maybe my wife could make a living donation. KLM says we hafe to ask the Travel agency, they told us to ask KLM. Not a sign of help or compassion.Thanks for the support | 1 |
Ryanair | We tried to check in 2 days before we were due to fly home, The app was down and wasn't letting us check in, we attempted several times on different devices and still didn't work. We arrived at the airport to check in over 2 hours before our flight and we were told that we have to now pay a check in fee of €60 to just board the flight we've already paid for. We were absolutely fuming as we tried to check in online several times and couldn't due to their faulty app.We had no choice as we needed to get home and had our baby with us.The woman behind the counter serving us was rude and unhelpful, she was on her phone most the time.When we got back in the uk we tried to dispute this with Ryan air in the hope to get a refund as this was an error on their part and cost us money we don't have!Ryan air threw it in our faces and said the onus is on us to make sure we checked in online as it's in their t&csWe didn't have a choice and we tried our best to check in before.It's disgusting how they just tell you it's your fault and they don't offer refundable tickets.They can refund money to people…They're choosing not to refund us for an error they've made.They gave us and our 1 year old baby the wrong seats during the flight as well and separated us. This was our first experience flying with our baby.I have used Ryan air several times in the past and now I won't ever fly with Ryan air again, as no wonder they are low budget and won't ever go beyond that label with the way they treat their customers. | 1 |
Ryanair | We tried to check in on line our family of 7 from Manchester to Malaga. I can honestly say it was the worst experience of my life, I am 74 years old. I and my son spent approx. 7 hours over a period of a few days. Eventually getting help from an IT expert. In my opinion they want you to give up so you will check in at airport and pay a fee of £55. EACH PERSON. In my opinion they are the worst company in the world, and I and my younger family will never travel with them again. Watch out when booking cases, it is so un user friendly , we booked 3 cases in we didn't need because there booking form was so un clear. When we contacted them there was no refund offered.Their CHAT line's are no help at all, and ended up cutting me off several times then you have to wait another half hour to get back on. | 1 |
Ryanair | We tried to check in online and weren't able to as we have 4 European passports and one Israeli. Travelling as a family of 5 we were charged 30€ a person for not checking in online. The manager was rude and unhelpful. I have her work ID 3756. Shame on them for discrimination and taking advantage of their customers. | 1 |
Wizz Air | We tried to check in using the app and were unsuccessful 3 times. Then tried to use the web base check in with no success. Once we got to the airport stood in line for 50 mins only to be told we were told we had to speak to airport service so that they can rectify the fact that the app did not allow us to check in. Given we did not know to take screen shots the service representative told us we should have proof and would need to pay 130 euro to check in. Or call the whizz customer service portal. We tried to call them for which the charge was 1 euro per ‘min and yet again the app did not work. We tried to show the airport customer service representative that nothing was working only to be told they cannot help and we must pay the amount or miss our flight. This was totally unhelpful. This is absolutely unacceptable and leave a bad taste both with regards to the airline and more so with the airport authorities. | 2 |
Ryanair | We tried to make the check in on the phone but it didn't allow to complete it. Then at airport we were requested to pay 55 Euros due delay of check in. We were 2hour 10min before the time for embark at the control line. Totally ridiculous..... | 1 |
Jet2.com | We try always to reserve extra leg room seats but unfortunately there weren't any available and we chose 2 aisle seats on row 8. Further back the plane there were a number of empty seats and one bank of three. I asked on two occasions if we could move to the bank of three and was told no as it is was being held for a couple with a young baby. The couple were sitting in row 9 and they had told crew they didn't want to move. I was most annoyed at this as my flight home was most uncomfortable sitting next to a 'large' gentleman whose elbow was pressing my side for the duration of the flight. I moved around as much as I could and even lifted the armrest to swing my legs out in the passage way. Disgruntled passenger. | 3 |
Jet2.com | We try and use Jet2 for our package holidays. The fact they do their own airport handling makes such a difference. | 5 |
Lufthansa | We understand that experiencing delayed baggage can be frustrating, and it seems like the handling of the situation by Lufthansa in Saint Louis has been quite challenging. Initially, it appeared that the baggage would be available for pickup at the airport by 6:30 pm on the third day. However, when arriving at the airport, there were no open Lufthansa counters or assistance available. After contacting customer service, it was discovered that a courier had picked up the baggage, but there was no delivery address on file. Once the address was updated, the Lufthansa website indicated an unusual delivery time of 12:30 am. Upon calling customer service again on the fourth day, it was revealed that airport personnel, not the courier, would handle the baggage delivery and would call to provide a status update. Unfortunately, as Lufthansa operates in Saint Louis only on Wednesdays, Fridays, and Sundays, it seems that contact from airport personnel might not occur until the 6th or 7th day. | 2 |
Air Europa | We unfortunately flew flight UX015 MADRID San Pedro Sula which was a long haul flight 12.5 hours. From the start the boarding experience was draconian and terribly un-organised with both elderly and disabled passengers kept waiting on stairs to enter bus to board plane on runway. The food served was not eatable. One staff member wanted to charge for a glass of wine to accompany an un- eatable meal. The flight staff seemed lazy and Totally not organised or trained.Toilets were not cleaned. Staff did Not even check safety of passengers and advising safety exit of plane in an emergency. The seating was incredibly uncomfortable for a 12.5 hour cross Atlantic flight. The wait for checked -in baggage on arrival was over 1 hour and 2 of our suitcases arrived damaged. We never wish to fly this terrible airline ever again. My advise is: DO NOT EVER FLY Air Europa. | 1 |
Lufthansa | We upgraded our economy tickets to Premium economy by paying 800 Euros extra. We were extremely shocked that the upgrade is only SEAT upgrade and not ticket upgrade. We had to pay extra for the luggage. The Terms and conditions on the website does mention this, but in a small font. Be careful!! | 1 |
Lufthansa | We upgraded our ticket from premium to business and immediately logged back into Lufthansa to check and it clearly showed that 32 kgs x 2 is allowed baggage but we’re harassed at the airport and had to pay for additional weight. No access to lounge in Frankfurt and rude staff and information not provided during or after the upgrade. Worst airline and not flying again. | 2 |
Grupo AirFrance-KLM | We upgraded to business class for our short journey from Bali to Singapore. The seats and facilities were excellent but the food served was absolutely dreadful. I can honestly say it was the worst food served in business class I have ever experienced and even way below acceptable standards for economy class. I complained to the staff and amazingly even the pilot came to talk to me expressing sympathy!To make matters worse we had a family in front of us with a child they seemed unable to control ( they were at the front, we were on the second row).The chid was climbing on seats and even on the surfaces in front of their seats during the flight. A bit of turbulence and he could have been very seriously injured. The crew just laughed at him. Absolutely unbelievable! | 2 |
Norwegian | We upgraded to premium class for our return flight from Chicago to London and had confirmed seats. We were told when we checked in at the airport that there had been a plane change and there were not enough seats in premium so that we would have to fly in coach. To add insult, they would not refund our money for the upgrade and said we would need to apply for a refund online after our flight. Its been a week and we still have not received a response or a refund, totally unprofessional! My experience and feedback would have been completely different had they of honored our upgrade. Norwegian has tremendous potential but they need a deeper bench for resolving disputes, beware. | 4 |
Jet2.com | We use Jet 2 every year and after this years holiday we got 2 £60 off vouchers .Booked our holiday for next year the other night and forgot to use the vouchers. Called up today to be told we couldn't retrospectively use them.I'm tempted to cancel and lose the £120 we ain't getting on the vouchers10 years we've used jet 2 (minus Covid) and dung their praises to friends family and colleagues!Got Steve Heapy the CEO name on them.. but can't be applied 2 days after booking!After discussion jet2 did apply the discount.. | 1 |
Jet2.com | We use Jet regularly. | 5 |
Jet2.com | We use Jet2 a lot but on our last flight we were 45 mins late with no explanation or apology. Not the service I expect from Jet2. | 3 |
Jet2.com | We use Jet2 from Birmingham 2/3 times a year. In spite of all the hype and adverse comments because of modernising we have always had smooth journeys. I have to have assistance now and that is brilliant. The staff on board the plane are always cheerful with a welcoming smile & the service is excellent. We use the "twilight" baggage drop off which helps enormously. Thank you Jet2. | 5 |
Jet2.com | We use Jet2 holidays regularly and generally speaking have been extremely happy with the overall service. This is the first time I have been invited to do a review that offers the opportunity to comment on our biggest (and usually only) complaint. Whether you book a package holiday or a flight within Europe Jet2 seem to insist on only using 2 buses to transport people (and their backpacks/hand luggage) from the airport to the plane, sometimes over significant distances. Being packed in like sardines while trying to keep your balance through bends, stops, and starts, is difficult and uncomfortable and with the inevitable proportion of people coughing and sneezing in such a confined space it also causes concern (if not the reality) of catching something, either at the start of your holiday or, slightly less worryingly, at the end. Our usual experience at the other end of the journey (Athens, Mytilene or Spain) is very different with nowhere near the overcrowding (where buses are necessary at all).On this occasion I was also concerned that having paid extra for guaranteed cabin baggage we were also told that we may have to put our cabin bags in the hold - when I pointed out that I had some very expensive optical equipment in my bag I was told this was irrelevant and that unless enough people agreed to put bags in the hole the flight would not depart. My wife was also told that her case would in any event have to go under the seat. When advised that my wife has a disability that requires her to keep her leg straight this made no difference and a label was attached to her bag saying it must go under the seat. | 2 |
Jet2.com | We use Jet2 most often and can safely say we've never had an issue. Always lots of helpers. Cabin crew are just normal people who don't mind a laugh. | 5 |
Jet2.com | We use Jet2 on all our trips as we can take 22 kilo for long stays as we go away for around 4 weeks plus flights are easy to use. | 5 |
Jet2.com | We use Jet2 regularly (about 6 times a year) and find them very reliable. Their customer service is excellent and the olive booking process is great. My only ask is why can't they offer a loyalty scheme of some sort. Even if it's earning points over years that can be converted to part payment or something similar. I know there are deals for having MyJet2 but what about long term loyalty? Just a thought. | 5 |
Jet2.com | We use Jet2 regularly and always find then helpful and efficient. The only problem we had was getting through passport control both entering Spain and leaving. The Spanish appear to be deliberately slow checking passports causing long queues. | 5 |
Jet2.com | We use Jet2 regularly without issue but on a recent flight there was a delay...this didn't get announced until they were due to announce the Boarding Gate. There were no Jet2 Staff around to ask about whether we were entitled to lunch/refreshments etc as we should have been landing in time for a late lunch and had booked a Table at our destination. We asked in the Duty Free and she said there's no Customer Service once you are through Security. We tried the Chat App and we didn't get a response until after we had landed nearly 5 hours after we had sent the original message. | 3 |
Jet2.com | We use Jet2 twice a year to go to Almeria. They are mostly on time and with the 22kilo luggage and generous leg room, it's the best airline for us. | 5 |
Jet2.com | We use Jet2 whenever possible.Friendly staff; flights generally leave on time. Generous baggage allowance. | 5 |
Subsets and Splits
No community queries yet
The top public SQL queries from the community will appear here once available.